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ACS, A Xerox Company, Continues European Expansion with Acquisition of XL World

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					ACS, A Xerox Company, Continues European
Expansion with Acquisition of XL World
September 21, 2011 06:08 AM Eastern Daylight Time 

DALLAS--(EON: Enhanced Online News)--ACS, A Xerox Company (NYSE: XRX), today announced its intent
to acquire the Italian-based, multi-lingual customer care firm, XL World, further expanding its business process
outsourcing capabilities across Europe.

Since it was founded in 2000, XL World has developed deep industry expertise in the telecommunications sector
while delivering BPO services from offshore operations. By acquiring XL World, ACS will provide clients with more
access to cost-competitive European language services to support call center and business process operations. In
addition, XL World will broaden its services portfolio to offer ACS’ market-leading customer care capabilities, from
social media analytics to back-office operations.

“XL World’s language capabilities broaden ACS’ diverse abilities by offering localized services to clients who
require multiple linguistic resources,” said Roberto Montandon, managing director of XL World. “Together, we’ll be
able to develop opportunities in Europe and emerging markets to grow our capabilities and geographical reach.” 

The acquisition furthers ACS’ strategy of creating a global network of BPO centers to serve clients’ global
operations. The operations and 1,500 employees of XL World will join ACS’ recent acquisition of Italian-based
Innova Consulting and Netherlands-based Unamic/HCN.

“XL World’s expertise in the European market industry bolsters ACS’ competitive global position and complements
the services we currently provide throughout the United States and Latin America,” said Tom Blodgett, chief
operating officer of ACS Europe. “The acquisition also expands our industry reach when combined with our
recently-acquired capabilities in the insurance sector.” 

XL World’s Romanian facilities in Oradea and Iasi along with its operations in Shkoder and Vlore, Albania, will join
ACS’ 150 customer care centers that handle more than 1.5 million interactions daily supporting clients in 40
languages.

About Xerox

Xerox Corporation is a $22 billion leading global enterprise for business process and document management.
Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears
the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox
provides leading-edge document technology, services, software and genuine Xerox supplies for graphic
communication and office printing environments of any size. Through ACS, A Xerox Company, which Xerox
acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services,
including data processing, HR benefits management, finance support, and customer relationship management services
for commercial and government organizations worldwide. The 134,000 people of Xerox serve clients in more than
160 countries. For more information, visit http://www.xerox.com, http://news.xerox.com,
http://www.realbusiness.com or http://www.acs-inc.com. For investor information, visit
http://www.xerox.com/investor.

Note: Connect with ACS on Facebook or Twitter. To receive RSS news feeds, visit
http://news.xerox.com/pr/xerox/rss.aspx. For open commentary, industry perspectives and views from events visit
http://twitter.com/xeroxcorp, http://twitter.com/xeroxoffice, http://twitter.com/xeroxproduction,
http://twitter.com/servicesatxerox, http://twitter.com/xeroxevents, http://www.xerox.com/blogs,
http://www.xerox.com/podcasts.

XEROX®, XEROX and Design® are trademarks of Xerox Corporation in the United States and/or other
countries.

Contacts
ACS, A Xerox Company
Kevin Lightfoot, +1-214-841-8191
kevin.lightfoot@acs-inc.com

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