Web Based Management System by bxx71910

VIEWS: 18 PAGES: 4

More Info
									                                                                    FERC Standards of Conduct "Shared Systems"

                                    Shared Systems
   This document identifies "Shared IT Systems" for the FERC Standards of Conduct.
   Shared Systems are accessible by both FPL and its Marketing and Energy Affiliates.

        System                                                 System Description



ACD                        Automated Call Distributor - Routes incoming calls to virtual and logical agents equipped to
                           handle customer inquiries
CALLS                      Customer Accounts Local Liaison system - CRM application which provides GUI tools used
                           by representatives when handling cutomer inquiries
CISII - CTI/VTEL           Computer Telephony Integration - CTI/VTEL
Blue Pumpkin               Workforce Management Tool: System that provides tools for forecasting, scheduling and
                           reporting of calls and staffing
CRS                        Consolidated Reporting System - Central repository, which contains call, manpower and CTI
                           statistics
CMS                        Call Management System - Provides real time tracking of call/agent state, and reporting
                           capabilties
CTI                        Computer Telphony Interface - technology that enables screen pop and virtual telephony

FROGS                      This application is written in Microsoft Access and the data is stored in Access. The
                           information stored is customer information along with all contract numbers and customer
                           contacts.
Message Caster             Messaging system which provides the ability to broadcast to the desktop important
                           messages or announcements to all representatives
QAMS                       Quality Assurance Monitoring System - Call recording/observation system
SPORTS                     Power Monitoring (SPORTS)
SRS                        Supervisosr Reporting System - In house reporting application on an MSAccess database
                           platform
SOSW                       Service Order Super Windows - GUI interface embedded in CALLS used to open customer
                           accounts
STT (Sales Tracking        Visual Basic standalone application. Data stored in DB2 tables. Only marketing data is
Tool)                      contained in this database; no customer data except the account number (no names or
                           addresses); also includes the products that were offered
AGC                        Automatic Generation Control- View FPL realtime unit generation and statuses. EMT
                           personal can assign fuel, change fuel, change fuel mixture, and change fuel cost. EMT
                           personnel also have access to gas pressure information and associated alarms.

Economy A                  Study application used to determine optimal generator loading based on system load
                           conditions. EMT executes Economy A in study mode.
ITS                        Interchange Transaction Scheduler- View interchange schedules that are entered via OATI
                           interface. Under emergency conditions interchange transaction schedules can be entered
                           via ITS interface.
Load Forecasting           Provide seven day load forecast for FPL service area. View and download seven day Load
                           Forecast for use in Gentrader day ahead studies.
                           The Accufile Tax System is used for the preparation of current and deferred tax accrual and
Accufile -Tax Module
                           deferred taxes.


        7ee9d3b2-ed11-491f-8930-891b102d4ab3.xls                                                     Page 1 of 4          Rev. 11-04-04
                                                                   FERC Standards of Conduct "Shared Systems"

       System                                                 System Description



FI/CO/TR/BW               SAP Magellan Financials (FI/CO/TR/BW)
SAP F&O                   Financial & Operating Report Summary level by company

FMIP                      Financial Management Information Process (FMIP). Budget reporting system for FPL Group

                          EDI (Electronic Data Interchange) software. Electronic data transfers of procurement,
Gentran (EDI)             customer, financial and other business data to trading partners (customers, suppliers,
                          financial institutions, third-party service providers).
MONIES                    Used for callbox and extension reporting for calls
                          Automated bank reconciliation software. Reconciliation of bank transactions to book
ReconPlus
                          transactions
Report2Web                Web publishing of mainframe and distributed reports
SAP                       Environment processing financial data (i.e. Payroll) for FPL Group
EAI                       Enterprise Application Integration (EAI)
AWDM                      Air & Water Document Management (uses Documentum)
DIMS/Accutrac             Document Info. Mgmt System (DIMS) / Accutrac
Legal Matters             Legal Matters System
World Records             World Records
Alerton Building          Monitor and manage building controls within the major offices
Monitoring System
Badging                   Video Badging System and Card Access Control System
Catering                  Catering Costs Tracking System
Catering and Meal         Request catered meals for meetings
Card Application
Card Access System        Card access control system
(CASI-RUSCO)

CSS                       Candidate Selection System (CSS)/10 Other Notes Apps. Internal job posting.
Edify - CSS/EV/OE/SM Edify - Candidate Sel/Emp Ver/Open Enroll/Super Menu

EIS - JPOST               Job Posting System (JPOST)
EIS - Well                Wellness / Health Fitness System
e-Learning                e-Learning System, LMS to host internally dev. Courses
ESIS                      Employee Safety Information System (ESIS)
Facility Work             Facility management call center and work dispatch application
Management System
(FWMS)
Flight Operations         Schedule flights, aircraft, crews, and passengers
System (FOS/NT)
HR Benefit Plans
HR Data Warehouse         Combines data from different HR apps for reporting / analysis
(HRDW)
HR SAP (HRF)              Magellan - SAP (Replaces Employee Information System)
HRSAP Data W.             HR SAP Data Warehouse (HRSAP)

       7ee9d3b2-ed11-491f-8930-891b102d4ab3.xls                                                     Page 2 of 4    Rev. 11-04-04
                                                                        FERC Standards of Conduct "Shared Systems"

        System                                                      System Description



InfoGenesis                Cash register system
Revelation (Point-of-
Sale System)
Merit                      Merit (Feb- Mar)
Real Estate                Real estate management
Information System
(REIS)
Resumix                    Employee and Candidate Selection Mgmt (Resumix) . Resume tracking
SAP TEM                    SAP TEM Reporting for the SAP application (Storehouse)
Visitor Application        Pre-authorize visitors into facilities
Web - FplCareers           FPLCareers.com
Web - Databases            Web Databases, CSS, Safety, Training, AskHR, etc.
Card Access System         Card access control system
(CASI-RUSCO)

Visitor Application        Pre-authorize visitors into facilities
Real Estate                Real estate management
Information System
(REIS)
Facility Work              Facility management call center and work dispatch application
Management System
(FWMS)
InfoGenesis                Cash register system
Revelation (Point-of-
Sale System)
Catering and Meal          Request catered meals for meetings
Card Application
Alerton Building           Monitor and manage building controls within the major offices
Monitoring System
Flight Operations          Schedule flights, aircraft, crews, and passengers
System (FOS/NT)
Change Management          Web-based application to track plant design changes
System
Condition Assessment       Notes Application to track equipment history
(CAP)
Environmental              Web-based application to track environmental activities
Compliance Tracking
System
ERTS/WMS                   Event Response Tracking System/Work Management System (ERTS/WMS). Track events
                           (including daily and overhaul work)
EWIS                       Enterprise Wide Information System (EWIS). Provide real-time data acquisition of key plant
                           operating information
GCM                        General Commercial Management System (GCM)
KDS                        Knowledge Delivery System. Deliver and track training via the web


        7ee9d3b2-ed11-491f-8930-891b102d4ab3.xls                                                    Page 3 of 4         Rev. 11-04-04
                                                                    FERC Standards of Conduct "Shared Systems"

        System                                                 System Description



Operational Model         Web-based delivery of operational model processes
Power Generation          Used to store plant and fleet team data in a common repository, write access restricted, read
Document Server           access generally open except for confidential data or data that falls under the previous
                          restrictions for separation of generation and transmission
Production                Allows entry and tracking of plant plan-of-the-day, production specialist, production leader,
Management Tools          inside operator and outside operator logs, temporary operating instructions
(POD)
AMS Web                   Asset Management System - AMS Web




DCAP                      Dist. Construction Accounting and Payroll (DCAP - WMS)
DSS                       Decision Support - Near Real Time Reporting - (DS-ODS)
Unix Focus                Older version of DSS and reports
Switching                 Switching & Op Model (Restoration)
TCMS2                     Trouble Call Management System 2 (TCMS2 - Restoration)




       7ee9d3b2-ed11-491f-8930-891b102d4ab3.xls                                                       Page 4 of 4         Rev. 11-04-04

								
To top