Changing Times

Document Sample
Changing Times Powered By Docstoc
					Macclesfield Borough Council
       D R A F T
       Performance Plan

           2006/07


                           1
Macclesfield Borough Council
          Vision

         “Quality services for quality communities.”

          Priorities

            To maintain a clean and pleasant Borough
            Delivering safer streets and neighbourhoods
            Addressing the housing needs of the Borough
            Promote the well-being of our residents

          Running our business efficiently
         To ensure that we provide value for money, manage our resources effectively
         and support an environment that promotes continuous development




                                                                                   2
Contents
1.      Introduction from the Leader                                                                 5

2.      Introduction from the Chief Executive                                                        6

3.      Macclesfield – it‟s people and places                                                        7

4.      Ensure Quality and Improvement                                                               10
             Securing improvement
             Meeting New Challenges
             Prioritising the things that matter
             Member Development
             Focussing on the Community
             Partnership Performance
             Value for Money

5.      Financial information – As per Page 10 and 11 of the Council Tax Leaflet (Not included)

6.      Achievement and Future Plans                                                                 15
          Maintain and enhance a clean and pleasant borough
          Delivering Safer Streets and Neighbourhoods
          Addressing the Housing Needs of the Borough
          Promote the well-being of our residents
          Running our business efficiently

     7. Performance Overview – DRAFT example based on estimated data - awaiting year end figures     35

     8. Performance Indicators – DRAFT example based on estimated data - awaiting year end figures   41

     9. Statement on Workforce Matters                                                               57



                                                                                                          3
4
                                                                                 Macclesfield Borough Council Performance Plan 2006/2007   Page 5




Welcome from the Leader
of Macclesfield Borough Council
It is my duty and pleasure to introduce the Performance Plan for 2006/07. Much has been achieved in the
past year and from this generated new challenges for the coming year. The transfer of our housing stock to
the newly formed Cheshire Peaks and Plains Housings Trust continues and should be completed in July
this year. This is a major step forward in ensuring good quality homes for tenants over the next thirty years.

Other headline challenges which we will develop this year are: -

  -   Partnership working; as community leaders we will continue to promote better services across the
      spectrum by closer working with our partners in the Health Service, the Police and the other major
      service providers.
  -   Collaborative working‟ achieving improved costs in shared service provision with other adjacent
      authorities.
  -   Leisure Services Review; continue the process of updating and improving our leisure areas and
      facilities.
  -   Waste issues; complete the introduction of the kerbside collection system and thereby promote more
      recycling.

As planned last year, we have now put in place a strong senior management team. I am sure this will
improve the effectiveness of our services.

In all our endeavours we recognise that the views of residents are important and we will continue to consult
to learn and act appropriately.

I hope you find this plan clear and of interest. We look forward to a successful year.


Wesley Fitzgerald
Leader, Macclesfield Borough Council


                                                                                                                                               5
                                                                            Macclesfield Borough Council Performance Plan 2006/2007   Page 6



                                                                  operation and involvement of the borough‟s communities and
Welcome from the Chief Executive                                  our partners. Their input throughout the year has been
Vivienne Horton                                                   welcomed and vital to ensuring that we deliver the things that
                                                                  really matter.

I am very happy to introduce the Macclesfield Borough             Things don‟t stop here though, and the coming year will bring
Council Performance Plan 2006/7. I hope this years Plan           a whole set of new challenges which we must meet head on.
clearly demonstrates how well the whole Council has risen to      A key area for the Council will be the onset of new ways of
the challenges it has faced over the past year, and clearly       working with our partners to try and solve community issues
illustrates how we intend to continue improving with              together. The introduction of the new Local Area Agreement
determination over the coming one.                                to support Safer and Stronger Communities will indeed be the
                                                                  first test of these new partnerships and we will endeavour to
Last year saw the introduction of the Councils „Key Corporate     engage with our diverse communities, large and small, to
Tasks‟. These 6 tasks highlighted the main areas for              make sure that we are on track and really making a
improvement that were considered priorities to the Council        difference.
and its communities.      The tasks focused on a number of
things such as supporting the delivery of quality and             Finally we will be continuing to support and direct resources
affordable homes for our residents, developing a way forward      appropriately towards those that need it most. The Boroughs
for the Councils leisure services so that they are better         population is changing and we must change with it. It is no
equipped to support communities to become fit and healthy         longer possible to deliver the same services to everyone in
and creating a new cross agency approach to reducing anti-        exactly the way. Different people and neighbourhoods face
social behaviour across the whole borough. To improve the         different issues and have different hopes for the future. It is
quality, and to increase the accessibility of all council‟s       important that as a community leader, we listen to these
services the Council also launched its „Customer First‟           needs and make sure we take full account of them in all that
initiative, which included the opening of a new customer          we do.
friendly „one stop shop‟.
                                                                  Throughout this Plan you will find numerous achievements of
I recognise that these were truly ambitious tasks that would be   which we are proud, but you will also see that the plans we
difficult to realise in just one year, however with the           have to further improve are just as important to help make this
commitment and hard work of our staff and Councillors, we         borough an even better place for people to live, work and visit.
have managed to achieve the majority of the things we set out
to. We couldn‟t have done this however, without the co-           Vivienne Horton INSERT PICTURE


                                                                                                                                          6
                                                                  Macclesfield Borough Council Performance Plan 2006/2007   Page 7




Macclesfield Borough - its people and places
About Macclesfield Borough

Macclesfield Borough is located in North East Cheshire, and
covers 202 square miles (85% of which is predominantly rural
land), lying within the Peak District National Park to the East
and adjoining the Metropolitan Boroughs of Greater
Manchester to the North.

Although the Borough features a predominance of rural land,
it does also have settlements of a far more urban nature.
These main settlements are home to around three quarters of
the total population; Macclesfield (50,000), Wilmslow (30,500),
Poynton (14,200) and Knutsford (12,600). The Borough also
consists of over 40 villages dotted across it. Because of this
diverse landscape, the Borough Council must play a lead role
in balancing the pressures for new development against the
need to protect and improve the environment, including
maintaining the integrity of the Green Belt which is valued and
enjoyed by its residents and visitors.



         MACCLESFIELD BOROUGH

     Area:               202 sq miles
     Rural land area:    85%
     Population:         150,300
     Pop density:        2.8 per hectare
     Households:         64,162
     Workforce:          73,039
     Unemployment:       1.1%                                                                                                   7
                                                                            Macclesfield Borough Council Performance Plan 2006/2007   Page 8



The Economy                                                       The council and its partners must work hard to take account of
                                                                  these varying needs and tailor local services to cater for them.
The Borough is overall a good place to live, work and visit.
This plays a significant role in attracting and retaining               Aging population
businesses and in particular higher skilled and qualified
workers contributing to a highly productive economy. As a         The population in Macclesfield is gradually changing, and this
result, educational qualifications, knowledge          based      will inevitably have an impact upon a number of factors.
employment and incomes are well above regional and                Similarly to Cheshire as a whole, Macclesfield‟s population is
national averages with low unemployment rates at just 1.1%.       aging and will fall over the coming years. In Macclesfield this
                                                                  will mean a fall from 150,300 (2003) to about 143,500 by
The Borough‟s economy was traditionally dependent upon the        2021. Falling birth numbers will also result in a decrease in
silk and related textile industries, leaving a legacy of          the number of children, while older people will increase by
impressive mill buildings, which have found new uses through      25%. In terms of labour supply, this will contribute to a
conversion to small business accommodation and residential        reduction in the number of labour supply and fewer younger (-
units. The service sector now dominates, particularly financial   15%) and more older (+7%) workers.
and business services, ITC, creative industries, as well as a
major research and development facility for AstraZeneca                 Minority Communities
(pharmaceuticals). However, manufacturing continues to
underpin the local economy with a particularly strong             Macclesfield Borough has a small population (1.9%) of “non-
representation at the Macclesfield site of AstraZeneca. Other     white” residents, which compares to 1.7% for Cheshire, 5.5%
main employers are Barclays Bank, East Cheshire NHS Trust,        for the North West and 8.7% for England and Wales.
Macclesfield Borough Council, Royal London and Ilford Photo.
                                                                        Population density and distribution

Catering for different and changing communities                   Even though the average population density of the Borough is
                                                                  2.86 people per hectare this figure does differ from place to
A major asset of the Borough is the distinctive quality of life   place, with the highest density of people in Macclesfield
and environment enjoyed by residents and workers.                 Central (50.8 per hectare) and the lowest in Sutton (0.34
However, the Borough still faces some significant challenges      people per hectare).        It is therefore a key priority for the
both currently and in the future. The Borough is home to          Council to ensure that our services are made equally available
many diverse communities with often very different needs.         to those living in rural and more sparsely populated areas.




                                                                                                                                          8
                                                                                           Macclesfield Borough Council Performance Plan 2006/2007   Page 9



           Social inequality                                                          To adapt and develop services and supported housing
                                                                                        for older people and people with special needs.
Although Macclesfield Borough is a generally affluent and                              To provide tailored and targeted services and support
prosperous area, this overall perception can mask a number                              for    those    communities     and    neighbourhoods
of social inequalities. Parts of Handforth, Macclesfield South,                         experiencing social inequality
Knutsford Over and Macclesfield West experience, above                                 To ensure that services are accessible and valued by
Cheshire average levels of “family stress” (a range of                                  all the boroughs communities, including minority
measures per 1,000 including the number of lone parent                                  communities and those with specialist needs such as
families, unemployment, children receiving free school meals,                           rural communities.
youth offending, number of referrals etc. 1). Communities
such as these can experience reduced access to services,                     Improving individual communities and working at a
greater levels of crime and anti-social behaviour.2,3 The                    neighbourhood level – particularly with those in greatest need
Council and its partners are therefore committed to tackling                 – contributes not only to that community itself, but also
these issues through the improvement of services that suit                   benefits the Borough as a whole. Improving the accessibility
individual needs in each and every community.                                of our services is therefore a key driver for the achievement of
                                                                             all our priorities, aims, objectives and tasks. It is crucial that
Summary                                                                      the Council engages with its communities and focuses its
                                                                             priorities             around            their            needs.
This changing population will have an impact upon the
borough. Some of the challenges faced will be: -

           To encourage younger people to remain in and work in
            the borough as well as retaining and supporting older
            workers

1
  Source: Cheshire County Council: “Areas of Family Stress in Cheshire.”
See www.cheshire.gov.uk/LocalStatistics
2
  See MBC Quality of Life Survey, January 2004: Section 4: “Safer
Communities”, p.34. “…in the three wards classified as being the most
deprived in the Borough, feelings of safety are, for the main part, lesser
than those in other areas of the Borough.”
3
  For example, 6 of the 7 ASBOs enforced in Macclesfield Borough were in
the Macclesfield Ivy ward, see MAAG Minutes May 2005.


                                                                                                                                                         9
                                                                     Macclesfield Borough Council Performance Plan 2006/2007   Page 10




Securing Improvement
                                                            Meeting new challenges
The Performance Management Framework represents
the totality of what the Council does and how it works      The Council has been working hard over the last 12 months to
                                                            make improvements in its key Corporate Priority areas. It has
with communities and other agencies, and how
                                                            learnt from its experiences, the public and its peers to identify
performance is monitored at different levels, from top      these priority areas, and continues to carefully monitor its path to
level groups such as the Local Strategic Partnership all    success. The Council recognises that it hasn‟t yet achieved all of
the way down to each individual officer‟s contribution to   its Corporate Priorities as stated in its Corporate Plan and that
departmental, corporate and community priorities.           this will inevitably take time, however it is proud of the real
                                                            improvements it‟s made so far and feels strongly that its efforts
                                                            will ensure that this trend continues over the next twelve months
                                                            and beyond.

                                                            To meet these challenges over the last two years, the Council
                                                            has seen some fundamental changes to its make up. It has seen
                                                            the election of a new Council Leader and has secured a new
                                                            Chief Executive. This has led to some significant changes in the
                                                            direction of the Council and indeed the way it intends to work.
                                                            These changes have manifested in an invigorated enthusiasm
                                                            for achievement; more focused political and strategic direction for
                                                            the Council and the benefits it intends to realise for the
                                                            communities it serves.

                                                            These changes are evident in the bold projects the Council has
                                                            embraced such as the implementation of the Customer First
                                                            Initiative, Large Scale Voluntary Transfer of its housing stock, the
                                                            review of its Leisure provision and most importantly the work
                                                            being done to strengthen its role as a true Community Leader



                                                                                                                                   10
                                                                                   Macclesfield Borough Council Performance Plan 2006/2007   Page 11



Over the coming year the Council will be progressing some
fundamental changes to the way it works. The Council is                Prioritising the things that matter
currently in the process of revising its management structure
which will better equip the Council to adapt to the challenges it      Last year the Council announced 6 ambitious key priority areas
faces. This revised structure is designed to ensure that the           to be delivered. These 6 „Key Corporate Tasks‟ were designed
Council can better tackle challenges such as: -                        to help the Council and its services focus and direct resources
                                                                       appropriately and effectively. The Council has made a great deal
         The new duty to cooperate in implementing the                of progress on delivering these tasks, and throughout Section 6
          Children Act 2004                                            you will find details of how the Council has progressed, and what
         The new duties proposed by the Public Health White           still needs to be done to complete these tasks and embrace the
          Paper                                                        new ones for the coming year. This year the Council has built
         The proposals for local area agreements                      upon some of the tasks last year, and included some new areas
         The Northern Way proposals and the emerging                  for focus. The new tasks for 2006/7:
          regional/sub-regional agenda
                                                                          1. Deliver 100 new affordable housing units including special
         The efficiency agenda – requiring significant savings to
                                                                             needs units each year
          be made over the next three years to be redirected to
                                                                          2. Improve the economic sustainability of the Borough by:
          the Council‟s key priorities
                                                                                Bringing into development a further 2.5 hectares
         Comprehensive Performance Assessment 2007
                                                                                 (gross) of employment land at Parkgate, Knutsford
         The continuing emphasis on performance                                Implementing the Car Parking Strategy Action Plan
          management                                                             achieving the key milestones for the redevelopment of
                                                                                 Macclesfield Town Centre
It will also ensure that the Council is fit for purpose to work more      3. Deliver cleaner, greener and safer streets and
closely with partner organisations, to work and to influence at a            neighbourhoods by:
regional and sub regional level whilst giving sufficient capacity at            Implementing the kerbside waste and recycling
to ensure continuous improvement in local services. It will also                 scheme across the Borough
give flexibility to adapt to future demands and will drive forward              Implementing the action plan developed for the Street
the cultural and behavioural changes within the organisation that                scene priority in the Councils Anti Social Behaviour
are necessary to strengthen all round performance.                               Strategy
                                                                          4. Deliver improved customer satisfaction through improved
Within this changing landscape, it is clear to see that                      accessibility and accountability of services by:-
Macclesfield Borough Council is committed to and clearly                        The implementation of the improvement plan arising
focused upon improving the Quality of Life of those that live in,                from the audit of Community Engagement, User Focus
work and visit the borough.                                                      and Accessibility by the Audit Commission
                                                                                                                                                 11
                                                                                  Macclesfield Borough Council Performance Plan 2006/2007   Page 12

       Achievement of the targets for the Community
        Engagement and Research Strategy Best Value and              Focussing on the Community
        Local performance indicators
       Achievement of the targets for the local performance         The Council as a whole understands that at the heart of real
        indicators set for the Customer Centre                       community leadership must lie strong and effective elected
   5. Develop an active lifestyle strategy                           members who can support and drive the empowerment of the
                                                                     communities they represent. The Council again, has made real
For more details on these new Corporate Tasks see Section 6.         progress in supporting this through improving its accessibility,
                                                                     user focus and approach to community engagement.
Member Development

The work that Councillors undertake on behalf of their               Macclesfield Borough Council has consulted widely with its
communities is central to the way the Council works and makes        communities and partners during the course of the past year,
decisions. The Council has worked hard over the last year to         and has undertaken some major research exercises that will help
continue developing and supporting its Councillors to deliver this   plan future services together with local people and key agencies.
vital role. Working with its members, the Council has produced a
draft competencies framework that will outline the things that       Key consultations have included:
Councillors feel are the most important skills to undertake their
role. Following further consultation we hope to progress this           Housing: Various tenants‟ groups and consultation with all
over the coming year by developing training and development              5,200 tenants prior to the vote on housing transfer
courses to build these skills. The Councillor training and
development programme can then be updated so that can help
                                                                        Outdoor Leisure: A review of leisure services and activities
to strengthen these skills for those who feel they would benefit.
                                                                         and user groups such as the “Friends of Leisure Centres”
The Council has already undertaken one to one development
                                                                        Community Leisure: Wide-ranging consultation with various
interviews; finance and audit training, planning and scrutiny
                                                                         community leisure groups throughout the borough
related training (amongst others), which is being continuously
improved. This support has seen the development of both the
                                                                        Health Improvement: Research into rural transport issues and
Council‟s Scrutiny Committees and Performance Monitoring
Committee who both have risen to the challenge of their                  a borough-wide survey on anti-social behaviour
relatively new roles and helped them to ensure that the Council
continues to provide services that cater for the needs of the           Finance: Consultation with small businesses concerning rates
communities they serve.                                                  relief; budget consultation / 2006-7 Council Tax levels



                                                                                                                                                12
                                                                               Macclesfield Borough Council Performance Plan 2006/2007   Page 13

   Planning: Statement of Community Involvement;                  don‟t deliver themselves so to ensure that these plans result in
    consultations on Core Strategy Issues and major planning       real change, the Macclesfield Local Strategic Partnership has
    options (via Citizens‟ Panel), Town Centre redevelopment,      reviewed the effectiveness of the way it works and has
    Parish Council and Customer Satisfaction Survey.               restructured itself to become more adaptive to the changing
                                                                   demands placed upon it
   Environmental Health: Dog Management Policy consultation;
    ongoing customer satisfaction surveys.                         One of the first tests of strength for this partnership will be how
                                                                   well it delivers the things its promising to as part of the new Local
   Waste: Doorstep exercise of 5,000 households polling           Area Agreement to achieve Safer and Stronger Communities.
    residents‟ opinions on waste services.                         This Cheshire wide agreement aims to:
                                                                       Reduce to reduce crime by annual crime figures by 15%
   Legal: Consultation in Poynton regarding proposals to ban              by 2007/08 using the baseline year of 2003-04.
    drinking on Poynton village streets (99% in favour).               to reassure the public, reducing the fear of crime and anti-
                                                                           social behaviour
   Corporate: Citizens‟ Panel - Leisure Survey (see above),           to reduce the harm caused by illegal drugs.
    Corporate Survey (Access to Services, Budget Consultation
    and Planning Priorities); LSP Borough Profiling exercise.      However the agreement is not just about reducing crime, it is
                                                                   about making communities stronger and getting more people
Partnership Performance                                            involved in improving their neighbourhood. Therefore over time it
                                                                   will also make plans to increase in local participation in
Becoming a strong Community Leader and representing the            governance; Increase in volunteering and support Community
needs of the people across a whole sphere of public services in    Cohesion.
a continuously changing local and national environment is
certainly a difficult thing to achieve successfully. However the   The details of how Macclesfield Borough Council, and its
Council is working hard to shape this role to suit the needs and   partners intend to support this agreements can be found in
aspirations of Macclesfield and its people. Already the Council    Section 6.
and its elected members are taking a lead role in the
development of stronger partnership networks both locally and      Providing Residents with Value For Money
Cheshire wide.
                                                                   In 2005 the Council underwent a new type of assessment carried
For example, the Council is working closely with its partners in   out by the Audit Commission, which focuses on the Council's
Macclesfield, including the Police, Voluntary and Communities      approach to financial management and to enable it to achieve its
Groups to create a new vision for the borough through the          Corporate Priorities. One crucial element of this assessment is
development of a new „Sustainable Community Strategy‟ based        how well the Council provides Value for Money across its
upon evidence of communities need and aspirations. But Plans       services. The Council scored an excellent 3 out of 4 for this
                                                                                                                                             13
                                                                             Macclesfield Borough Council Performance Plan 2006/2007   Page 14

element, which indicated that the Council consistently achieves   Performance and resident satisfaction is mixed with most major
above the minimum requirements, and is performing well in order   services showing good performance and low spend per head’.
to provide value for money (VFM). Overall, the inspectors
recognised that ‘the council provides good VFM and costs in
most services are low compared to those in other councils.




                                                                                                                                           14
                                                                                                        Macclesfield Borough Council Performance Plan 2006/2007      Page 15


                                                  Achievements and Future Plans
Note: Any performance data included in this publication is estimated only, and will not be confirmed until full publication of the Plan June
30th 2006.

A CLEAN AND PLEASANT BOROUGH

One of the Boroughs assets that is valued and enjoyed by many of its residents is the natural and built environment. The physical
environment plays an important part of everyone‟s life and a good quality environment is crucial to ensure that people feel safe and proud
of where they live. The Council, alongside its partners work hard to support its overall aim to make the borough a clean and pleasant
place, through delivering key services to ensure that both local needs are met and national targets and priorities are too. Over the
coming year the borough will be faced with increased recycling and composting targets set by the government and will have to deal with
local concerns over the effects of environmental anti social behaviour, such as graffiti and fly tipping. The Council must also work with
its communities to maintain the delicate balance between the demands for new development for housing and business premises and the
protection of the boroughs extensive and beautiful green belt land.

PRIORITY: A Clean and Pleasant Borough
OVERALL AIM: To make the Borough a clean and pleasant place where people are proud to live
    Key Corporate objectives:           Achievements 2005/6:                                                 Plans 2006/7:
To increase the percentage of
people in the Borough of                The Council has:                                                     The Council plans to:
Macclesfield who are satisfied
with their local environment by:           Increased the number of „Tidy Business Standards‟ awards
                                            to over 100 companies and raised the number achieving the              KEY CORPORATE TASK: Deliver
    Making the appearance of the           Gold Standard, which requires support of the community                 Cleaner and greener and safer streets
     Borough more attractive                clean up event. The Councils own Information Centres in                and neighbourhoods by:
                                            Wilmslow and Macclesfield have also won the award.                         Implementing the kerbside waste and
    Protecting the built and natural                                                                                      recycling scheme across the borough
     environment                           Reduced incidents of waste related anti-social behaviour                      Implementing the action plan developed
                                            (The Council has new powers under the Clean                                    for the Streetscene Priority in the
    Minimising waste and                   Neighbourhoods and Environment Act).                                           Councils Anti Social Behaviour Strategy
     maximising recycling
     opportunities                         Revised the Air Pollution Strategy and now fund increased
                                            and targeted air pollution monitoring on A556, top 3 high risk
                                            areas have real time monitoring.                                 SERVICE DELIVERY PLANS

                                                                                                                Complete and Implement a borough contaminated
                                           Working with the community, further reduced the incidence
                                                                                                                 land strategy, visiting all high risk sites to qualify their
                                            of dog fouling and stray dogs by training neighbourhood

                                                                                                                                                                          15
                                                                                             Macclesfield Borough Council Performance Plan 2006/2007    Page 16

PRIORITY: A Clean and Pleasant Borough
OVERALL AIM: To make the Borough a clean and pleasant place where people are proud to live
 Key Corporate objectives:   Achievements 2005/6:                                                 Plans 2006/7:
                                 wardens to issue dog fouling fixed penalty notices and               risk categories
                                 securing sponsorship for more dog waste bins increasing
                                 them from 35 to 82 over the last two years.                         Implement the boroughs new dog management policy
                                                                                                      that has been drawn up in consultation with local
                                Supported approximately 40 community cleans ups that                 people, including vets, kennels, pet shops and rescuer
                                 have taken place in the borough by providing staff,                  centres. This aims to encourage more responsible
                                 equipment and vehicles.       Piloted a clean up graffiti            dog ownership and reduce the incidence of dog
                                 partnership with the county council and cheshire                     fouling, through agreeing Cheshire wide service
                                 constabulary in Tytherington.                                        standards for the control of stray dogs and training
                                                                                                      additional staff on carrying out enforcement duties.
                                                                                                      The council also aims to increase the take up of its
                                Appointed a Nature Conservation Officer and produced key             dog chipping service to help tackle the issue of lost
                                 policy documents, such as a Nature Conservation Strategy             and stay dogs.
                                 and Biodiversity Action Plans that have shaped the future of
                                 conservation work in the borough.                                   Increase Neighbourhood Warden‟s powers to carry
                                                                                                      out enforcement action to deal with environmental anti
                                Conservation Area Character Appraisals have been                     social behaviour issues such as graffiti, litter control.
                                 completed for 5 Conservation Areas, with a further 3 nearing         This aims to improve response times for street
                                 completion, including Macclesfield Canal. This allows us to          cleaning requests, reduce the number of complaints
                                 provide guidance to owners on how they can preserve or               made by the public about the street scene and to
                                 enhance their buildings; and identify works of improvement,          increase the number of direct interventions to tackle
                                 enhancement or other initiatives. Designated another Nature          littering.
                                 Reserve at Jackson‟s Brickworks Poynton.
                                                                                                     Working in partnership to further the Kerridge Ridge
                                Since its introduction in 1986 the council has successfully          and Ingersley Vale Project with Groundwork, County
                                 given away for planting, 32,000 native tree saplings to local        Council, Parish Councils and local residents. This
                                 people, such as Oak, Small Leaved Limes, Field Maple,                aims to protect and enhance local landscape and
                                 Hazel, and Buckthorn varieties. This initiative is designed to       heritage features.
                                 improve the natural and built environment and encourage
                                 communities to take an interest in environmental issues, to         Work will be progressing to increase the area of
                                 make people proud of where they live.                                woodland on land adjacent to Ridgegate reservoir
                                                                                                      near Macclesfield forest, this will include a new length
                                Extended the conservation area in Knutsford to protect a             of bridle way and footpaths.
                                 much loved row of cottages that have been inhabited for
                                 approximately 600 years.                                            Build a multi-storey cark park in Wilmslow and
                                                                                                      improve the management of off and on street parking
                                Progressed the River Lily flooding scheme.                           by implementing the Civil Enforcement of car parking
                                                                                                      by Autumn 2007. Carry out structural repairs at
                                                                                                                                                             16
                                                                                                         Macclesfield Borough Council Performance Plan 2006/2007     Page 17

PRIORITY: A Clean and Pleasant Borough
OVERALL AIM: To make the Borough a clean and pleasant place where people are proud to live
  Key Corporate objectives:         Achievements 2005/6:                                                      Plans 2006/7:
                                       Minimised waste by promoting subsidised home composting                    Jordan Gate car park in Macclesfield.
                                        bins (over 5,000 have been sold in the Borough since early
                                        2004 - the largest number for any of the Cheshire districts),             Carry out the annual design awards.
                                        'bags for life' distributed via the library service, hosting a real
                                        nappy 'Clothie Morning' in Knutsford. The Borough also                    Continue to reject poor quality design and promote
                                        promotes the service to stop junk mail through it's website                quality design that‟s in keeping with the character of
                                        and on information provided to householders.                               the borough.

                                       Met statutory recycling and composting target of 24%                      Continue to ensure that high quality training is given to
                                        (estimated). Introduced 7 new rounds with 40,000 homes                     appropriate staff in building design.
                                        now covered by the new kerb-side recycling scheme.
                                        Exceeded all our forecasts for our recycling and composting               Complete the roll out of the integrated recycling and
                                        by collecting 9,400 tonnes of household waste and                          refuse collection service to cover 99% of all the
                                        composting 4,800 tonnes of garden waste and leaves.                        boroughs homes. This aims to Improve customer
                                        Doorstep exercise was also undertaken of 5,000 households                  satisfaction with recycling and cleanliness of the
                                        which aimed to improve the service by getting public opinion               borough streets.
                                        on waste services in June.
                                                                                                                  Maintain the BV199 local environmental quality scores
                                                                                                                   to meet our Cheshire wide (LPSA2) target collectively
                                                                                                                   with our other District Council neighbours.

                                                                                                                  Continue the development and monitoring of the
                                                                                                                   innovative Quiet Lanes scheme in Langley.

                                                                                                                  Carry out a project to assess the feasibility of
                                                                                                                   extending the recycling scheme to kitchen waste and
                                                                                                                   plastics, as part of the Cheshire Waste Partnership.

KEY PERFORMANCE MEASURES                                                            2004/05                   2005/06                2005/06                 2006/7
                                                                                    Outturn                   Target                 Outturn                 Target
BV84 Number of kg of household waste collected per head of population                379.69                   395.00                  387.55                   405
BV199 Proportion of relevant land and highways with combined deposits                 3%                       3%                                              5%
of litter and detritus
BV82a Percentage of household waste arisings sent for recycling                                                   16%                 15.91%                   18%




                                                                                                                                                                          17
                                                                                         Macclesfield Borough Council Performance Plan 2006/2007   Page 18

SAFER STREETS AND NEIGHBOURHOODS

Whenever people in the borough are asked about their priorities for improvement, delivering safer streets and neighbourhoods is
always one of the top priorities, and as such is a top priority for the council and its partners. To support the delivery of this priority the
council aims to reduce levels of crime including incidents of youth related crime and disorder, and reduce fear of crime.

On the whole Macclesfield when compared to the rest of England, is considered overall to be a below average area for crime and
disorder. However, this is not to say that the council and its partners can sit back. The job of tackling anti social behaviour, crime and
fear of crime is an ongoing commitment.

Because of the multifaceted causes and solutions to crime and disorder, this is one priority that the council works particularly closely with
its key partners such as the Police and the Macclesfield Crime Disorder Reduction Partnership (CDRP). Shaping the overall crime and
disorder agenda in Macclesfield is the newly updated „Community Safety Strategy‟, which is developed, co-ordinated and monitored by
the CDRP in close consultation with the borough‟s communities. Over the coming year the council is particularly committed to further
developing its work within neighbourhoods and communities, to deal with the issues that specifically affect them on a localised scale. It is
therefore extremely important that the council works to properly engage with these communities to get a real feel for those things that are
most important.

The Borough Council also has a strong commitment to supporting children, young people and their families, working with partner
agencies and organisations to maximise opportunities throughout the borough to help tackle youth related crime and disorder. The
Community Development Team have already developed networks and consultation groups to make sure young people have a voice in
the planning of community activities, and has worked hard to fill gaps in provision with the support of multi agency partnerships and will
continue this hard work over the coming year.




                                                                                                                                                       18
                                                                                                           Macclesfield Borough Council Performance Plan 2006/2007       Page 19

PRIORITY: Safer Streets and Neighbourhoods
OVERALL AIM: To create an environment in which people are safe and feel safe, both day and night
Key Corporate objectives:             Achievements 2005/06:                                                    Plans 2006/07:
To increase the safety of
residents in the Borough of
                                          KEY CORPORATE TASK UPDATE: Create a                                  The Council plans to:
Macclesfield by working in                ‘Tackling Anti-Social Behaviour Strategy’
partnership to:
                                          Task Brief: To create a multi-agency anti-social behaviour               KEY CORPORATE TASK: Deliver Cleaner
   Reduce levels of crime and
                                          team and strategy by December 2005, in line with CDRPs                   and greener and safer streets and
                                          Strategy to target prolific and other offenders, and to create           neighbourhoods by:
    improve highways safety               appropriate performance indicators by April 2006.
                                                                                                                       Implementing the kerbside waste and recycling
   Enhance the use of various            Progress to date: The multi agency anti social behaviour                         scheme across the borough
    channels of communication to          team has now been agreed, along with staff, roles and remits.                   Implementing the action plan developed for the
    offer people a balanced view of       The ant-social behaviour strategy has now been drafted,                          Streetscene Priority in the Councils Anti Social
                                          following extensive consultation with the public and the                         Behaviour Strategy
    actual crime and disorder to
                                          council‟s partners. The strategy clearly identifies the key
    reduce fear of crime and raise
                                          concerns of the community, in particular environmental ASB
    confidence of residents –             such as graffiti.
    especially older people
                                                                                                                             SERVICE DELIVERY PLANS
   Reduce incidents of youth
    related crime and disorder        The Council has:                                                            Following the council‟s full review of its Community
                                                                                                                   Warden scheme last year, the team have now been
   Address aims and objectives           Worked as part of the Partnership for a Safer Borough to                located in the new Neighbourhood Policing Unit. The
    contained in Community Safety          publish the Community Safety Audit, collecting Information              wardens will now have access to a greater source of
    Strategy 2002-05                       from many sources about local community safety issues and               intelligence, which will enable them to become more
                                           identified a number of priorities.                                      effective and targeted in their work. The wardens will be
                                                                                                                   applying enforcement powers contained in the Dogs
                                          Lead by its new Anti-Social Behaviour Coordinator, the                  Fouling of Land Act 1996 to. Over the coming year they
                                           council and its partners successfully set up the Multi Agency           will aim to assist and assure communities, helping to
                                           Action Group (MAG) which identifies individual young                    reduce incidence of criminal damage and fear of crime
                                           people most at risk of becoming persistent offenders and                tackling vandalism, noise and un-neighbourly activities.
                                           works with them to prevent them re-offending through the
                                           development of individual action plans. This aims to                   Develop and expand the role of Neighbourhood Wardens,
                                           achieve a reduction of anti social behaviour and improve the            including the development of information exchange
                                           quality of life of the offender and the neighbourhoods in               protocols. Revise the new Enforcement Policy to
                                           which they live.                                                        incorporate new powers to tackle anti-social behaviour.
                                                                                                                   Identify and target problem areas to improve
                                          The council, together with the Police have now approved the             environmental quality, tackling waste related anti-social
                                           formation of a new Multi Agency Support Unit, which will be             behaviour such as abandoned vehicles and fly-tipping.
                                           relocated to the Police Station in Macclesfield in 2006. One
                                           of the aims is to reduce anti social behaviour in the borough          The councils licensing team will ensure the successful

                                                                                                                                                                              19
                                                                                              Macclesfield Borough Council Performance Plan 2006/2007   Page 20

PRIORITY: Safer Streets and Neighbourhoods
OVERALL AIM: To create an environment in which people are safe and feel safe, both day and night
Key Corporate objectives:   Achievements 2005/06:                                                 Plans 2006/07:
                                through a more joined up and co-ordinated way utilising joint         operation of the new Licensing Regime under the
                                resources and intelligence analysis.                                  Licensing Act, aiming to protect the trade and the
                                                                                                      communities in the borough from alcohol related crime
                               Improved the Council‟s approach to applying for and                   and anti-social behaviour.
                                attaining Anti-Social Behaviour Orders. All Housing Officers
                                have undertaken intensive training in this area.                     Working with the Community Safety Partnership and other
                                                                                                      organisations to identify areas where there is a high
                               Reviewed licence conditions for Taxi Vehicle Licences to              incidence of anti- social behaviour, setting up schemes to
                                ensure that all taxis are kept in a road safe and                     offer a constructive alternative. Also, respond to requests
                                professional manner.                                                  for support to help local voluntary or neighbourhood
                                                                                                      groups to offer activities for young people, with advice as
                               Developed a number of sports and activity programmes                  to how to apply for funding from a range of grant giving
                                with the community police teams, youth service and fire               bodies.
                                service to involve young people in diversionary activity in
                                targeted areas. Some examples include Introduced the                 Working with partner organisation, such as the County
                                Knutsford Youth Scheme, Activ8 Summer Programme,                      Council Youth Service, maximise resources and provide
                                Tytherington Activity and Sports Club, Macclesfield Youth             the best possible youth provision, particularly in areas
                                Band Project.                                                         where young people may be disadvantaged by a range of
                                                                                                      factors.
                               By the end of February 2006 the councils fraud team had
                                uncovered £197,200 of fraudulently claimed benefits, which            Extending the „no alcohol zones‟ in consultation with the
                                has resulted in 119 investigations following fraud referrals.          community to areas in Wilmslow, Handforth, Disley,
                                                                                                       Macclesfield Town Centre and to consult on proposals
                               To help prevent alcohol related anti social behaviour the              for a zone in Knutsford.
                                council, following extensive consultation with residents,
                                parish councils, Police and licences was able to declare the          Rolling out an anti -graffiti campaign across the borough
                                village centre in Poynton a „no alcohol zone‟.                         in targeted areas with particular issues with graffiti.

                               Supported the successful pilot of the Tytherington Graffiti           Extending the work with probation service to engage
                                Campaign, which aims to reduce graffiti, through                       clients in undertaking voluntary work in the community
                                encouraging the local community to come forward to report              such as improving the natural environment and recycling
                                graffiti.                                                              projects.

                               Increased the number of businesses who sign up to Shop
                                Watch and Pub Watch schemes                                           Running a „Butts Out‟ campaign working with the East
                                                                                                       Cheshire Tobacco Control Alliance to reduce street
                               Implemented the Housing Services‟ Anti-social Behaviour                littering caused by discarded cigarette ends
                                Policy to reduce breaches of tenancy conditions. To date

                                                                                                                                                            20
                                                                                                Macclesfield Borough Council Performance Plan 2006/2007    Page 21

PRIORITY: Safer Streets and Neighbourhoods
OVERALL AIM: To create an environment in which people are safe and feel safe, both day and night
Key Corporate objectives:           Achievements 2005/06:                                           Plans 2006/07:
                                         58 cases have been investigated and 22 have now been           As a partnership, support the roll out of the road safety
                                         fully resolved.                                                 initiative „Set the Pace‟ which will target rural areas, and
                                                                                                         small villages.


KEY PERFORMANCE MEASURES                                            2004/05                 2005/06                     2005/06                     2006/07
                                                                    Outturn                 Target                      Outturn                     Target
BV126 – Domestic burglaries per 1,000 households                      10.50                     10.10                     9.68                        10.65
BV127 – Violent crimes per 1,000 population                           13.20                     12.70                     16.62                        12
BV128 – Vehicle crimes per 1,000 population                           10.20                     10.22                     12.62                       10.29
BV174 – Number of racial incidents reported (per 100,000 pop)          0.00                     0.00                      0.00                        0.00




                                                                                                                                                                21
                                                                                   Macclesfield Borough Council Performance Plan 2006/2007   Page 22


ADDRESSING THE HOUSING NEEDS OF THE BOROUGH

Ensuring that people in the borough have access to and live in a home that is affordable, of a good standard and caters for individual
needs is one of the councils top priorities. Last year the council undertook a survey of housing needs in the borough, which unearthed a
number of significant challenges that the borough faced over the coming years. These include affordability, catering for the needs of
smaller family units and supporting the independence of older people and people with disability to live in their own homes.

In recognition of these issues, the council allocated two of its six corporate tasks to addressing housing needs. The first, has been
completed, which was to successfully facilitate the tenants ballot on the transference of its housing stock to the new Peaks and Plains
Housing Trust, which will unleash budgets to secure the quality of these 5000+ homes for the future. The second was to support the
delivery of at least 100 affordable houses across the borough, for people to buy. The council does not build properties itself; so to
provide 100 affordable houses is not an easy task. However the council can help support the process through encouraging development,
identifying funding opportunities and negotiating with developers to ensure that these targets will be met next year.




                                                                                                                                                 22
                                                                                                      Macclesfield Borough Council Performance Plan 2006/2007   Page 23

PRIORITY: Addressing the Housing Needs of the Borough
OVERALL AIM: To support provision of a range and type of housing which best meet the varied requirements of those who live
and work in the Borough
Key Corporate objectives:  Achievements 2005/06:                          Plans 2006/07:
To ensure that all our residents
have access to a range and type      The Council has:                                                  The Council plans to:
of housing which best meets
their needs by:
                                     KEY CORPORATE TASK:                                                  KEY CORPORATE TASK: Deliver 100
                                     Facilitate the tenant ballot on LSVT and to                          affordable new affordable housing units
   Improve the condition of         deal with the consequences of the ballot                             (task brief as per 2005/06)
    housing in the Borough
                                     Task Brief: To achieve a successful ballot and transfer within
   Assessing community needs for    the Government timescale and set up a new „Not for Profit‟
                                     Company, to develop and implement the Project
    affordable and special needs
                                     Implementation Plan, and to create greater investment in the
    housing                          Housing Services while improving customer service provision.
                                     Key milestones for 2004/05 included obtaining a place on the
   Enabling the provision of new    LSVT Transfer Programme; Production of the Council‟s Offer
    affordable housing               Document, and Stages 1 and 2 of the consultation completed.
                                     For 2005/06, the key aim is for a successful ballot and to        SERVICE DELIVERY PLANS
   Ensuring a mix in the size and   achieve Housing Corporation Registration, and by 2006/07 to
    type of dwellings through the    have completed a successful transfer of the housing stock.              By end June 2006, successfully transfer the councils
    planning process                                                                                          housing stock to Cheshire Peaks and Plains. This
                                                                                                              transfer will have a significant impact for tenants, their
   Developing, in partnership, a                                                                             homes, their rents, their rights and entitlements and for
    strategic approach to            KEY CORPORATE TASK: Deliver a minimum                                    their say in decision making. The Trust will carry out at
    Supporting People to assist      of 100 new affordable housing using including                            least £63 million of repairs and improvements to the
    households with special needs    special needs units.                                                     homes in the first 10 years with more than £155 million
                                                                                                              to be invested in the homes over the next 30 years.
   Using the Borough Local Plan     Task Brief: To define affordability in the local context
    and Housing Strategy to          and quantify the number of affordable housing units in                  In consultation with residents, social and private
    optimise the use of available    the financial year. In 2005/6 deliver 100 affordable units               landlords, voluntary agencies and Councillors, update
    land and existing housing        (each year up to 2007/08) and to produce a draft Local                   the Housing and Homeless Strategies to reflect the
                                     Development Framework policy for consultation. By                        changing nature of housing need in the borough.
                                     2006/7 housing policies of the Local Development
                                     Framework to be adopted. Progress to date: An                           Continue to implement the Empty Homes Strategy
                                     affordable housing officer group has been set up and                     which aims to reduce the number of empty homes within
                                     facilitated an increased number of new affordable                        the borough. The council has entered into a countywide
                                     houses. A register of possible future affordable housing                 agreement with other councils in Cheshire to deliver a
                                     sites has been progressed to progress over next year.                    reduction of empty homes by the end of the year.
                                     133 affordable housing units on nine sites were approved
                                                                                                             Implement its new powers to licence Houses of Multiple

                                                                                                                                                                     23
                                                                                            Macclesfield Borough Council Performance Plan 2006/2007   Page 24

PRIORITY: Addressing the Housing Needs of the Borough
OVERALL AIM: To support provision of a range and type of housing which best meet the varied requirements of those who live
and work in the Borough
Key Corporate objectives:  Achievements 2005/06:                          Plans 2006/07:
                                and 50 units will have been completed by the end of the             Occupancy across the borough.
                                year.
                                                                                                   Reduce the use of temporary accommodation for
                                SERVICE DELIVERY PLANS                                              Homeless Households, with a view to providing
                                                                                                    permanent accommodation more quickly for those who
                                Reduced the number of empty homes across the                       need it most.
                                 borough by 22, by awarding grants of £100,631 to
                                 renovate unfit properties.                                    Implement the new Housing Health and Safety Ratings
                                                                                                System, which aims to improve the standards of privately
                                To help improve the quality of its housing stock, the          owned and privately rented properties in the borough.
                                 council has spent just over £6million on programmed
                                 repairs. Following stock transfer to the Cheshire Peaks       To work in partnership to improve service delivery to
                                 and Plains Housing Trust, this work can continue over          Gypsies and Travellers who visit and stay in Cheshire.
                                 the coming years.                                              Recognising the requirements and consulting with this
                                                                                                disadvantaged group has required a new approach and the
                                £561, 619 has been given as grants to owner-occupiers          partnership will implement new policies and protocols on
                                 and private landlords to improve the quality of 200            tolerance. A new Gypsy and Traveller Coordinator will also
                                 homes. £220, 904 has been spent on providing                   assist the partnership to undertake further consultation with
                                 disabled facility grants, which allow people in 51             these communities and will commission an Accommodation
                                 properties to live independent lives, in their own homes       Needs Assessment to identify the need for permanent and
                                 for longer.                                                    transitory sites across Cheshire to enable appropriate
                                                                                                provision of services for the Gypsy and Traveller community.
                                Creation of a new team to tackle „void‟ properties that
                                 has halved the number of void properties, and reduced         Supporting People: MBC will continue to facilitate the
                                 the number of days for re-let significantly in the last        implementation of the Supporting People 5 year strategy.
                                 twelve months. This increases the amount of rent that          Work will continue with providers to improve current
                                 the council achieves for its properties and ensures that       services and develop services within the borough where
                                 people are moved into new homes more quickly.                  needs have been identified following the revision of the
                                                                                                Housing Strategy and Homelessness Strategy.
                                Implement the Supporting People Strategy, in
                                 partnership with the Cheshire SP Team and other               The Councils Scrutiny Committee have identified the
                                 Cheshire districts. The priorities of the strategy are         importance of creating an Affordable Housing Strategy.
                                 supported services for older people, access to suitable        Following member recommendations, work on an
                                 move on accommodation and people with complex                  Affordable Housing Strategy with links to section 106
                                 lifestyles.                                                    funding will be further developed. Members identified the
                                                                                                link with the Council‟s Corporate Plan and Key Corporate
                                                                                                Task in this area and given the issues of affordability of
                                                                                                                                                          24
                                                                                           Macclesfield Borough Council Performance Plan 2006/2007   Page 25

PRIORITY: Addressing the Housing Needs of the Borough
OVERALL AIM: To support provision of a range and type of housing which best meet the varied requirements of those who live
and work in the Borough
Key Corporate objectives:  Achievements 2005/06:                          Plans 2006/07:
                               Increased the number of properties brought back into           housing within the Borough felt that this was a component
                                use by implementing the Empty Homes Strategy by 20             part to facilitate delivery.
                                this year.

                               To deliver improved performance in meeting agreed
                                appointments for housing repairs the service has
                                introduced an appointments system, which has been
                                trialled and rolled out fully. This includes the
                                introduction of a joint maintenance team for repairs and
                                a „Caller Desk‟ that aims to improve quality of service
                                received by the tenant.

                               Improving the customer focus of the service has also
                                been of key importance and to address this the service
                                has developed new ways of ensuring that housing
                                service is responding to customer need and
                                expectation by developing a comprehensive customer
                                satisfaction questionnaire on lettings services and
                                customer feedback forms for repairs and gas servicing.

                               To support equality and accessibility, the Housing
                                service is developing tenant literature/ publications
                                such as a new tenants handbook and repairs leaflet in
                                line with best practice guidance and has tailored a new
                                training programme for staff.

                               The council spearheaded a successful County wide bid
                                for Homelessness Innovation Grant funding to work
                                further with private sector landlords throughout
                                Cheshire. Cheshire Landlord Links aims to reduce the
                                use of temporary accommodation by developing better
                                relationships between landlords and letting agents, to
                                give homeless households better access to the private
                                rented sector.

                            



                                                                                                                                                         25
                                                                           Macclesfield Borough Council Performance Plan 2006/2007   Page 26

PRIORITY: Addressing the Housing Needs of the Borough
OVERALL AIM: To support provision of a range and type of housing which best meet the varied requirements of those who live
and work in the Borough
Key Corporate objectives:  Achievements 2005/06:                          Plans 2006/07:
                                                                2004/05   2005/06                 2005/06                   2006/07
                                                                Outturn    Target                 Outturn                    Target

BV63 – Energy efficiency rating of properties owned by MBC        63         64                      64                       65
BV66 (a) – Proportion of rent collected                         96.53%      98%                     98%                      98%
BV79 (a) – % of cases housing benefit calculation was correct   98.60%     98.8%                   98.13%                    99%
BV184 (a) – % of Local Authority homes which were non-          49.00%    44.00%                   49.00%                   38.00%
decent




                                                                                                                                         26
                                                                                     Macclesfield Borough Council Performance Plan 2006/2007   Page 27




PROMOTE THE WELLBEING OF OUR RESIDENTS

One of the council‟s key priorities is to help promote the health and well-being of the boroughs residents. The council believes that it can
play an important part in supporting people to improve their overall well being, through delivering a number of key services, and working
closely with its partners, such as the Primary Care Trust. The factors that contribute to health and well being are very broad and can
range from improving physical health through exercise to making people feel part of their local community through increasing their access
to improved opportunities for social interaction. It is also about ensuring that people have the opportunity to financially support
themselves and their families by living in a borough with rich employment prospects and that gives young and older people easy access
learning and development opportunities.




                                                                                                                                                   27
                                                                                                               Macclesfield Borough Council Performance Plan 2006/2007   Page 28



PRIORITY: Promote the Well-being of our Residents
OVERALL AIM: To improve the health and well-being of residents, young and old alike, in the Borough of Macclesfield
Key Corporate objectives:      Achievements 2005/06:                           Plans 2006/07:
To maximise the opportunities to
enhance health and well-being by:
                                            The Council has:                                                       The Council plans to:
                                             KEY CORPORATE TASK:
   Helping to create a thriving economy                                                                             KEY CORPORATE TASK: Develop an active lifestyle
    for the Borough, and develop the         Develop an active lifestyle strategy
                                                                                                                     strategy – continued for 2006/7
    infrastructure
                                             Task Brief: To develop the Strategy and implementation
                                             plan. The Strategy will ascertain what the current and future             Future actions: To implement the 5 year action plan
   Encouraging and promoting                leisure needs are in the Borough, and which needs will be                 recommendations of the leisure review including a
    opportunities for sport, leisure and     met by the Council in the most efficient way.                             greater emphasis on development services rather
    arts                                                                                                               than buildings; better challenging of service against
                                             Progress to date: The focus of this task so far, has been on              council priorities especially well-being; greater
   Enhancing the health and quality of      finishing the Leisure Review. In November Cabinet approved                involvement of private/trust sector
    life of older people and helping to      the recommendations of the review which will improve the
                                                                                                                       Increased use of local management agreements with
    maintain their independence              efficiency and quality of service delivery to meet the changing
                                             needs of the community. The council has restructured the                  community organisations to harness local capacity
                                             Leisure centre staffing enabling a further £90,000 to be                  and knowledge; Increased consultation and
   Improving access to services that        earmarked for future provision.                                           involvement of residents and reduced direct council
    encourage opportunity for lifestyle                                                                                management.
    changes

   Improving activities for young people
                                               KEY CORPORATE TASK : Bring into                                       KEY CORPORATE TASK: To improve the
   Reducing health inequalities by            development 3 hectares of employment                                  economic sustainability of the Borough by:
    targeting resources within vulnerable      land at Parkgate, Knutsford
    communities                                                                                                              Bringing into development a further 2.5
                                               Task Brief: To enter into a Development Agreement with                         hectares (gross) of employment land at
   Facilitating and supporting                Miller Developments and negotiate with prospective firms                       Parkgate Knutsford
    community engagement                       regarding their requirements. The Council plans to put in                     Implementing the Car Parking Strategy Action
                                               appropriate infrastructure to facilitate the development.                      Plan
   Targeting use of services on events        Progress to date: Completed. A development                                    Achieving the key milestones for the
    that support health and well-being         agreement for the site (8.6 hectares) was signed on the 4                      redevelopment of Macclesfield Town Centre
                                               March 2005. Planning permission was granted to
                                               include a car showroom, and office, warehousing and
                                               industrial units.




                                                                                                                                                                             28
                                                                                            Macclesfield Borough Council Performance Plan 2006/2007   Page 29

PRIORITY: Promote the Well-being of our Residents
OVERALL AIM: To improve the health and well-being of residents, young and old alike, in the Borough of Macclesfield
Key Corporate objectives:      Achievements 2005/06:                           Plans 2006/07:
                                                                                          SERVICE DELIVERY PLANS
                                   Deliver e-services for Leisure Centre Services (e.g.            Through working with local communities:-
                                    membership system, direct debits, user information –               Preparation of specialist Children‟s Centres,
                                    electronic payment system for payment of events).                    relocation of the NCH family centre on The Moss
                                                                                                       Programme of activities for young people at risk of
                                   Attain the standards of QUEST at Leisure Centres -                   anti social behaviour on the Weston Estate (Street
                                    Facility Operations, Customer Relations, Staffing,                   Games)
                                    Service Development and Review.                                    Community Fun Day on the Hurdsfield Estate
                                                                                                       Self development project for young men on the
                                   Produced a Playing Field Strategy Brief to enable the                Hurdsfield Estate
                                    development of MBC playing field facilities                        New sexual health clinic for young people on the
                                                                                                         Longridge Estate
                                   Coordinated and chaired neighbourhood forums on the                Deliver a 3 year Community Sports Coach scheme,
                                    Moss, Hurdsfield, Longridge and Shaw Heath estates                   part funded by Sport England to provide Sports
                                    looking at improving services for young people.                      Coaching for young people in targeted communities

                                   Successfully secured a lottery bid that will see the           The council will continue to be a key partner in the
                                    development of a Homestart project in Wilmslow and              development of plans for the Learning Zone. The
                                    Handforth, which will recruit and train volunteers to           Learning Zone is designed to enhance vocational and
                                    support families in crisis.                                     academic educational opportunities for the whole
                                                                                                    community. This project will result in the development of
                                   Steered the Health Living Centre Longridge project              a new college, a new sixth form, a new school for
                                    through its third year, exploring and introducing new           Henbury High and the integration of Park Lane Special
                                    ways of reducing health inequalities in this target             School. The skills supported through this initiative will
                                    community. A total of 1,234 residents have accessed             be targeted towards the current and future needs
                                    the programmes and an evaluation of a sample of 112             required to support a thriving economy in Macclesfield.
                                    users showed that 100% of this sample felt that the
                                    centre had improved their quality of life.                     In 2005 the council alongside its partners commissioned
                                                                                                    a property survey to audit the availability of land and the
                                   The Parks, Open Spaces and Countryside services                 demand for employment land in the borough. This has
                                    continues to be a success story for the council by              shown that there is a lack of available employment land
                                    giving communities a safe and pleasant environment to           against a backdrop of substantial demand particularly for
                                    exercise in and enjoy. The service has always been              certain sectors and certain parts of the borough. This
                                    greatly valued by the borough‟s communities and                 information provides base evidence for the council to
                                    continues to receive high and improving satisfaction            review employment land provision and the desirability of
                                    levels locally and comparatively with all England               bringing forward land for development.
                                    authorities.

                                                                                                                                                          29
                                                                                             Macclesfield Borough Council Performance Plan 2006/2007   Page 30

PRIORITY: Promote the Well-being of our Residents
OVERALL AIM: To improve the health and well-being of residents, young and old alike, in the Borough of Macclesfield
Key Corporate objectives:      Achievements 2005/06:                           Plans 2006/07:

                                                                                                     Working with the Eastern Cheshire Primary Care Trust,
                                    Delivered the Wheels to Work project in the west of the          develop the Council‟s Falls Fracture and Prevention
                                     borough to successful completion which has enabled               Policy for older people
                                     14 young people access training and employment                  Roll out a programme of falls prevention awareness
                                     opportunities that they wouldn‟t have previously been            training for staff across services that support older
                                     able to access. To ensure the continuation of this               people.
                                     innovative project a further funding bid has been made
                                     for continuing the scheme using the accessibility audit         Implement the Revised Economic Development Strategy
                                     as robust evidence.                                              that sets out the issues affecting the local economy, and
                                                                                                      the role of the council and its partners in enabling and
                                    Piloted an Entry to Employment (E2E) Scheme, which               facilitating economic development. Some of things
                                     offers vulnerable young people from the borough‟s                included will be to work with partners, locally and
                                     most disadvantaged areas, the opportunity to try a               regionally to help:
                                     variety of work experiences within their own                       Facilitate the bringing forward of employment land
                                     communities, thus being a positive role model for their                 for development
                                     peer group.                                                        Support new and existing businesses
                                                                                                        Contribute to Town Centre Action Plans
                                    Helped to deliver an innovative Health for Life project in         Provide guidance for the LSP‟s economic
                                     a sheltered housing complex called Harry Lawson                         Development and Enterprise Group
                                     Court. This project has improved the quality of life and
                                     increased opportunities for an active lifestyle for the         Develop and adopt a council wide Youth Policy and
                                     residents through a process of intensive consultation            Action plan, to help support and develop all young
                                     working to address their needs and tackle their                  people
                                     problems.
                                                                                                     To increase the level of involvement of local
                                    Secure a developer that could create a town centre in            communities in helping to solve community issues and
                                     Macclesfield that satisfied the borough‟s changing               improve council services, review the current
                                     needs. Included in the proposed scheme are new                   Neighbourhood Forums and look to identify and
                                     comparison shops, a small supermarket, a multiplex               develop new ones within targeted communities
                                     cinema and family restaurants, additional car parking, a
                                     new public open space and improvements to the public            Improve the way the council works in partnership with
                                     realm. Continuation with this is a Key Corporate Task            the community and voluntary sector by developing and
                                     06/07                                                            implementing a policy and action plan.
                                    Continued to increase the number of schools achieving           Community Fund Run and Walking event in Knutsford
                                     the Gold Standard Award to promote healthy eating                Over Ward as part of the Healthy Living Centre project.
                                     and tackling obesity.

                                                                                                                                                           30
                                                                                            Macclesfield Borough Council Performance Plan 2006/2007   Page 31

PRIORITY: Promote the Well-being of our Residents
OVERALL AIM: To improve the health and well-being of residents, young and old alike, in the Borough of Macclesfield
Key Corporate objectives:      Achievements 2005/06:                           Plans 2006/07:

                                    Through promotion and awareness, increased the                 Through the East Cheshire Tobacco Control Alliance
                                     number of targeted workplaces and eating                        provide advice to business on introducing smoke free
                                     establishments that have adopted a smoke free policy            policies in advance of new legislation controlling
                                     in line with the Eastern Cheshire Tobacco Control               smoking in public places and workplaces.
                                     Alliance action Plan.
                                                                                                    Promote the new free concessionary travel
                                                                                                     arrangements across Cheshire for people over 60 and
                                                                                                     the disabled.




KEY PERFORMANCE MEASURES                                    2004/05                 2005/06                       2005/06                    2006/07
                                                            Outturn                 Target                        Outturn                     Target
To be inserted




                                                                                                                                                          31
                                                                                                        Macclesfield Borough Council Performance Plan 2006/2007   Page 32




PRIORITY: Running our Business Efficiently

OVERALL AIM: To ensure that we provide value for money, manage our resources effectively and support an environment that
promotes continuous improvement
Key Corporate objectives:      Achievements 2004/05:                         Plans 2005/06:
   Improving public, partner and
    employee engagement
                                                KEY CORPORATE TASK:                                 The Council plans to:
   Developing an effective research and        Create a successful Customer Centre
    intelligence function                                                                               KEY CORPORATE TASK: Deliver improved
                                                Task Brief: To provide a fully operational One-
   Optimising service delivery through                                                                 customer satisfaction through improved accessibility
                                                Stop Customer Centre located in the Council
    effective procurement                       offices at Macclesfield which will deliver 80% of       and accountability of services by:
   Progressing the Workforce                   customer service requests without referral to                  The implementation of the improvement plan arising from
    Development Plan, building                  „back-office‟ members of staff. Customer Centre                 the audit of Community Engagement, User Focus and
    organisational capacity and sharing         due to go live November 2005.                                   Accessibility by the Audit Commission
    learning                                                                                                   Achievement of the targets for the community
   Embedding and enhancing                     Task Status: Completed                                          Engagement and Research Strategy Best Value and
    performance management                                                                                      Local Performance Indicators
    processes across the Council                                                                               Achievement of the targets for the local Performance
                                                                                                                indicators set for the Customer Centre
   Developing and Supporting
    Councillors to maximise their
    contribution, understanding and         The Council has:
    engagement
   Effectively managing business and
    operational risk across the                Been awarded £700,000 Planning Delivery                              SERVICE DELIVERY PLANS
    organisation                                Grant awarded for 2006/07 based on strong
   Enhancing the Council‟s public              performance in 2005/06.                                 Create a full and co-ordinated programme of engagement and
    image, locally, regionally and                                                                       research activity for the coming year, working closely with
    nationally                                 Retain the Investors In People Standard                  services to ensure that when it measures performance it does
   Maximising accessibility to services                                                                 it taking account of customer experience, needs and
    through e-government                       Developed a draft Competency Framework for               aspirations.
   Supporting equality of opportunity in       Members – Member Training and Guidance
    services and in all that we do              Notes
                                                                                                        Develop a new methodology and approach to reviewing
                                               Produced a Community Engagement Strategy                 council services, and carry out a programme of review.
                                                and produced Improvement Plan in response to
                                                the Audit Commission Inspection of „User Focus          Carry out a comprehensive review of all council buildings to
                                                & Accessibility‟.                                        support the efficient management of corporate assets.

                                                                                                                                                                          32
                                                            Macclesfield Borough Council Performance Plan 2006/2007   Page 33


   The council has also created an online resource         Improve customer access to leisure activity information and
    for staff to share community engagement and              bookings by rolling out the Artimis leisure booking system.
    research results and experiences as well as
    accessing support and guidance designed to              Achieve sickness levels within national quartiles
    improve the quality of engagement and
    research activity.                                      Achieve level 2 of the equality standard for Local Government

   A new Procurement strategy and improvement              Develop a People Strategy, which supports council staff to
    plan is now in place, the e-procurement                  deliver its Corporate Plan and Priorities.
    partnership has been embedding and some key
    areas for saving have been identified currently         Fully comply with the National Implementation Agreement on
    and in the future through E-auctions, tendering          single Status, resulting in an agreed new pay structure which
    new cleaning contracts and energy contracts to           reflects the needs of the council and demonstrates a fair and
    name but a few.                                          transparent pay system for staff

   In partnership with Congleton Borough Council,          Support Councillor learning and development by participating
    adopted a formal project management                      in a cross Cheshire Partnership to offer improved access to
    framework based upon the PRINCE2. The                    training and development, including the development of a
    benefits of these developments will be to                revised Member learning strategy and programme.
    establish and maintain a consistent standard of
    project management to reduce the risk of                Complete the Performance Management Improvement
    projects failing to deliver their planned outputs        project, in partnership with the Audit Commission and deliver
    and to provide a standard reporting process to           the action plan.
    permit the monitoring of projects‟ progress.
                                                            In partnership, deliver the new Cheshire wide partnership
   Significant improvement in maximising                    framework and Local Area Agreement for implementation in
    accessibility through e-government of council            April 2007.
    services has meant a sharp increase in the
    number of services available electronically that        Implement the revised Procurement Strategy
    are measured by BV157. Our data shows that
    even though we were in the lowest quartile for          Formulate and deliver a staff procurement training programme
    2004/5 we are now improving and are currently            to improve efficient and effective procurement practices and
    achieving approx 97.6% of service delivery (of           techniques thus realising savings.
    those services capable of electronic delivery)
    and are well on the way to exceeding our target         Develop a new action plan to deliver the councils
    of 90% in 2005/6.                                        Communications Strategy
   Development of centralised electronic invoice           Develop and Improve the operation of the councils Corporate
    system
                                                              Complaints system to improve the way we use customer
   Introduction of a new debt collection
                                                                                                                          33
                                                                                  Macclesfield Borough Council Performance Plan 2006/2007   Page 34

                                                management system             feedback to provide quality council services.


                                                                                   Improve the Information Centres by relocating Knutsford
                                                                                    centre to the Civic Centre, developing Poynton, Wilmslow and
                                                                                    Knutsford Centres into „One Stop Shops‟ for all council
                                                                                    services.
                                                                                   Improve the take-up of self-delivered services and electronic
                                                                                    payments made via the councils website.

KEY PERFORMANCE MEASURES                                            2004/05   2005/06                    2005/06                   2006/07
                                                                    Outturn    Target                    Outturn                   Target
BV8 – % of undisputed invoices paid within 30 days                  87.27%    100.00%                    94.00%                    100.00%
BV9 – % of Council Tax collected                                     98.3%     98.6%                      98.6%                     98.6%
BV10 – % of Business Rates                                          98.34%    99.00%                     99.10%                    99.20%
BV12 – Number of working days lost to sickness absence               9.25%     8.00%                     11.02%                     8.00%
BV76 (d) – No. of benefit fraud prosecutions and sanctions            3.98      3.50                       6.50                        4
          (per 1,000) caseload
BV157 – % of interactions enabled for electronic service delivery   66.15%     90.00%                    97.60%                    100.00%




                                                                                                                                                34
                                                                                     Macclesfield Borough Council Performance Plan 2006/2007   Page 35


                                Overview of MBC Performance, 2004 / 05
     All the figures contained within this section and throughout the Plan are estimated and will be updated, and the table completed when
all estimated/actual outturns are available up until the publication date of the Plan June 30 th 2006.

PI SUMMARY

Best Value Performance Indicators

The BVPIs are an integral part of the local government‟s performance management framework. They constitute a framework of
performance measures across a range of local government services. The overall purpose of BVPIs is to contribute to and facilitate the
continuous improvement in efficiency and effectiveness of services. A review of the BVPIs was undertaken in 2004/05. This resulted in a
steep increase in the number of statutory measures introduced by the Government in 2005/06. Trend data and comparable data is not
therefore available for new BVPIs or where major amendments have been made.

Local PIs

The national BVPIs reflect a broad range of local services that are provided by local authorities. However, it is acknowledged that there is
a need for locally developed performance indicators that are tailored to the Council‟s Performance Management Framework which better
suit local circumstances. It has been recognised by the Audit Commission that local areas have differing needs and priorities and they
encourage local authorities to develop local PIs to supplement the statutory BVPIs.

In 2005/06 we conducted a rigorous review of all our local indicators. New measures have been introduced in areas where performance
data was sporadic or where no PIs had been developed. These aim to compliment the increase in the number of BVPIs. The new set of
local indicators will be piloted in 2006/07 and will be reviewed throughout the year in terms of their usefulness to improve performance.


How are we doing?

We monitor our performance indicators on a quarterly basis. The quarterly monitoring reports compare performance against target,
against the previous year‟s performance and against national quartile thresholds where available in order to gauge the level of
improvement.




                                                                                                                                                   35
                                                                                                              Macclesfield Borough Council Performance Plan 2006/2007        Page 36

The following highlights some of the areas where we have improved or performed well in 2005/06. It also includes some areas where we
are under-performing and where there is a need for improvement. A table of all statutory Best Value Performance Indicators containing
progress details for each PI, is shown on pages ………..


Priority 1: A Clean and Pleasant Borough

Aim: „To increase the percentage of people in the Borough of Macclesfield who are satisfied with their local environment.‟


The Environment BVPIs cover waste and cleanliness of the Borough. New PIs have been introduced in 2005/06 that focus on the need to
minimise the production of waste and achieve increased levels of recycling and composting of household waste. Cleanliness of the
Borough is a priority and additional indicators monitoring the levels of graffiti, fly-posting and fly-tipping on land and highways were also
introduced for 2005/06. It can be seen from the charts below that our recycling figures have improved significantly due to the expansion
of collections. BV199 which relates to the levels of litter and detritus has increased this year, this is due to changes in the way we inspect
the land and highways and amendments made to the indicator definition for 2006/07.



      BV82 % of household w aste recycled/                      BV91 - % of households served by
                  com posted                                                                                                BV199 - Proportion of relevant land and
                                                                kerbside collection of recyclables
                                                                                                                            highw ays that are assessed as having
                                                      100.00%
                                                                                                                           com bined deposits of litter and detritus
  20.00%                                                                                             91.63%
                                                      90.00%                                                                  that fall below an acceptable level
  15.00%                                     16.10%                                        87.99%
                          11.23%    12.49%            80.00%
  10.00%        10.21%                                                          79.67%
                                                                                                                     20%
                                                                                                                                     15%
   5.00%                                              70.00%          69.92%                                                                                           11%
                                                                                                                     10%
   0.00%                                                                                                                                            3%
                                                      60.00%                                                          0%
           2002/03   2003/04   2004/05   2005/06
                                                                 2002/03   2003/04    2004/05    2005/06                       2003/04         2004/05        2005/06




                                                                                                                                                                                 36
                                                                                                                  Macclesfield Borough Council Performance Plan 2006/2007               Page 37

Priority 2: Safer Streets and Neighbourhoods

Aim: „To create an environment in which people are safe and feel safe, both day and night.‟

The BVPIs in this area deal with crimes committed within the Borough for which we rely on data from the Cheshire Constabulary. It also
includes racial incidents and domestic violence. There was an increase in the number of violent crimes and vehicles crimes in 2005/06.
However, the number of domestic burglaries has gradually reduced over the last 3 years.

                                                                 2002/03 and 2003/04 to be inserted
                                                                 in this table (BV127a)
          BV126a - Dom estic burglaries per 1,000
                                                                      BV127a - Violent crim es per 1,000                         BV128 - Vehicle crimes per 1,000 population
                       households
                                                                                 population

  25.00                                                                                                                  20.00
                20.43                                         15.00
  20.00                                                                                                                  15.00
                                                              13.00                                                                      13.75        14.82
  15.00                      14.68                                                                                                                                              12.62
                                                              11.00             10.50                                    10.00                                     10.20
  10.00                                   10.50        9.68                                                9.68
                                                               9.00
   5.00                                                        7.00                                                       5.00
   0.00                                                        5.00                                                       0.00
           2002/03      2003/04      2004/05      2005/06                  2004/05                2005/06                           2002/03      2003/04      2004/05      2005/06




                                                                                                                                                                                            37
                                                                                                                   Macclesfield Borough Council Performance Plan 2006/2007                      Page 38

Priority 3: Housing Needs of the Borough

Aim: „To support provision of a range and type of housing which best meet the varied requirements of those who live and work in the
Borough.‟

There is a wide range of national PIs relating to housing, these include decent homes, homelessness, housing benefits and planning PIs
relating to the designation and development of housing land.


    BV79a - % of cases for w hich the calculation of                  BV106 - % of new hom es built on                                BV184a - Proportion of 'non decent'
                 benefits w as correct                                  previously developed land                                         Local Authority dw ellings


 100.00%                                98.60%              100.00%                                                         60.00%
                96.80%      98.00%                 98.13%                    88.00%              89.00% 89.00%
                                                            80.00%                     85.00%                                50.00%                                      49.00%        49.00%
  80.00%
                                                            60.00%                                                          40.00%
  60.00%
                                                                                                                            30.00%
  40.00%                                                    40.00%                                                                           26.15%
                                                                                                                            20.00%                         22.41%
  20.00%                                                    20.00%                                                           10.00%
   0.00%                                                     0.00%                                                           0.00%
           2002/03     2003/04     2004/05     2005/06                  2002/03   2003/04   2004/05      2005/06                        2002/03       2003/04       2004/05       2005/06




                                                                                                                                                                                                    38
                                                                                      Macclesfield Borough Council Performance Plan 2006/2007   Page 39

Priority 4: Well-being of our residents

Aim: „To improve the health and well-being of residents, young and old alike, in the Borough of Macclesfield.‟

To add narrative ……………..




         BV166 - Score against a checklist of            Some PI charts to be inserted - local PIs
    enforcem ent best practice for environm ental
             health / trading standards

100.00%
                           85.00%     86.50%    90.00%
 80.00%         78.00%
 60.00%
 40.00%
 20.00%
  0.00%
           2002/03    2003/04    2004/05    2005/06




                                                                                                                                                    39
                                                                                                                              Macclesfield Borough Council Performance Plan 2006/2007             Page 40

Running our Business Efficiently

Aim: „To ensure that we provide value for money, manage our resources effectively and support an environment that promotes
continuous improvement.‟

The general corporate health indicators determine the health of the Authority at the highest level in respect of managing its finances and
its staff effectively. Overall our performance is good with over two thirds of these PIs in the top two quartiles. The graphs below show our
performance over the last 4 years for a number of these PIs.

       BV11a - % of 5% of earners that are w om en                           BV12a - Num ber of w orking days lost to                           BV157 - No. of types of interactions that are
                                                                                           sickness                                                  enabled for electronic delivery
  40.00%
                                                          37.50%                                                                            100.00%
  35.00%                                                           15
                                             32.65%                                                                                          90.00%                                               92.00%
                                                                                12.49
  30.00%                       30.00%                              10                                                            11.02
                                                                                                                9.25                         80.00%
                                                                                                  8.80
  25.00%
                                                                                                                                             70.00%
                                                                   5                                                                                                                   66.15%
  20.00%                                                                                                                                     60.00%                       61.66%
                 18.00%                                                                                                                                     59.11%
  15.00%                                                           0                                                                         50.00%
            2002/03       2003/04       2004/05       2005/06           2002/03           2003/04          2004/05        2005/06                      2002/03      2003/04       2004/05   2005/06



       BV109a - % of m ajor planning applications                              BV8 - % of invoices paid in 30 days                                     BV9 - % of Council Tax collected
            determ ined w ithin 13 w eeks
                                                                   100.00%                                                                  98.70%
  100.00%                                                           95.00%                                                                  98.60%         98.60%        98.60%                     98.60%
                                                                                                                                  94.00%
   80.00%                                                80.00%     90.00%                                                                  98.50%
                  75.00%
                                64.18%                                                               86.73%          87.27%
   60.00%                                    58.70%                 85.00%                                                                  98.40%
                                                                                        82.01%
   40.00%                                                           80.00%                                                                  98.30%                                     98.30%
   20.00%                                                           75.00%                                                                  98.20%

    0.00%                                                           70.00%                                                                  98.10%
             2002/03      2003/04       2004/05       2005/06                   2002/03          2003/04      2004/05         2005/06                 2002/03       2003/04       2004/05       2005/06




                                                                                                                                                                                                          40
                                                                                                                                    Macclesfield Borough Council Performance Plan 2006/2007                Page 41




          Full National Performance Indicator outturns, 2004/5 and future targets4
         All the figures contained within this section and throughout the Plan are estimated and will be updates and the table completed when
    all estimated/actual outturns are available up until the publication date of the Plan June 30 th 2006.


                                                          All England        Districts
                                                                                             2002-03         2003-04         2004-05         2005/6           2005/6          2006/7         2007/8          2008/9
PI Ref                Indicator Description                  Upper            Upper
                                                                                             results         results         results        estimated         target          target         target          target
                                                            Quartile         Quartile



General Corporate Health

            The level of the Commission for Racial
            Equality Standard for Local
BV002a                                                                                         N/A           Level 1         Level 1         Level 1         Level 1          Level 2       Level 2          Level 2
            Government to which the Authority
            conforms

            Duty to promote race equality
BV002b                                                         72%             63%             N/A           52.60%          53.00%            55%           55.00%           60.00%        70.00%            75%
            (expressed as a percentage)


            % of citizens satisfied with overall
BV003                                                                                                          58%             58%              58              58              60             60               60
            services provided

            % of claimants satisfied with the
BV004                                                                                                          31%             31%             31%             31%             33%            33%             33%
            handling of their complaint

BV008       % of invoices paid in 30 days                    95.97%            97%           82.01%          86.73%          87.27%            94%          100.00%          100.00%        100.00%          100%



BV009       % of Council Tax collected                       98.30%          98.50%          98.60%          98.60%          98.30%           98.6%          98.60%           98.60%         98.7%           98.8%




    4
      The outturn figures for 2005 / 06 are accurate to the best of our knowledge at the time of publication (June 2005), but will be confirmed in our return to the Audit Commission in September 2006.
    Financially based indicators are estimated only. Where information is not required due to changing statutory requirements or is not available due to a lack of historical information, the cell has been shaded
    black.

                                                                                                                                                                                                                 41
                                                                                                      Macclesfield Borough Council Performance Plan 2006/2007   Page 42


                                                    All England   Districts
                                                                              2002-03   2003-04   2004-05    2005/6        2005/6       2006/7      2007/8       2008/9
PI Ref            Indicator Description                Upper       Upper
                                                                              results   results   results   estimated      target       target      target       target
                                                      Quartile    Quartile


BV010    % of Business Rates received                 99.14%      99.20%      99.10%    99.50%    98.34%      99.1%       99.00%        99.2%       99.3%        99.4%



BV011a   % of top 5% of earners that are women        40.23%      28.93%      18.00%    30.00%    32.65%      37.5%       33.00%       39.00%      40.00%        40.00%


         % of top 5% of earners from ethnic
BV011b                                                3.48%        1.98%      2.00%     2.50%     2.38%       1.78%        2.75%        2.95%       3.00%        3.00%
         minority communities

         % of top 5% of earners who have a
BV011c                                                                                                        3.57%          4%          4.5%        4.5%          5%
         disability

         Number of working days lost to
BV012                                                  8.40         8.48       12.49     8.80      9.25       11.02        8.00          8.00        7.90         7.50
         sickness absence


BV014    Early retirement as % of total workforce     0.16%        0.00%      0.43%     1.52%     1.05%       0.38%        1.00%        0.90%       0.80%         0.8%


         Ill-health retirements as % of total
BV015                                                 0.12%        0.00%      0.00%     0.51%     0.26%       0.13%        0.51%        0.20%       0.20%         0.2%
         workforce


         % of disabled staff as % of total
BV016a                                                3.73%        4.10%      2.29%     2.67%     3.60%       2.9%         3.50%        3.70%       3.90%          4%
         workforce

         % of economically active disabled
BV016b                                                                        10.46%    11.35%    11.35%     11.35%         N/A          N/A         N/A          N/A
         people in the authority area

         The percentage of local authority
BV017a   employees from ethnic minority                4.6%        2.5%       0.60%     0.57%     0.64%       0.84%        0.70%        0.90%       1.00%         1.2%
         communities.

         The percentage of the economically
         active (persons aged 18-65) population
BV017b                                                100%        108.5%      1.98%     1.98%     1.98%       1.98%         N/A          N/A         N/A          N/A
         from ethnic minority communities in the
         local authority area


                                                                                                                                                                    42
                                                                                                         Macclesfield Borough Council Performance Plan 2006/2007   Page 43


                                                      All England   Districts
                                                                                2002-03   2003-04   2004-05     2005/6        2005/6       2006/7      2007/8        2008/9
PI Ref             Indicator Description                 Upper       Upper
                                                                                results   results   results    estimated      target       target      target        target
                                                        Quartile    Quartile


          The % of authority buildings open to
          the public in which all public areas are
BV156                                                                           64.71%    62.86%    64.70%       70%          64.7%         72%         75%           80%
          suitable for and accessible to disabled
          people.

          Number of types of interactions that are
          enabled for electronic delivery as a %
BV157     of the types of interactions that are         87.50%      84.69%      59.11%    61.66%    66.15%        92%          90%         100%        100%          100%
          legally permissible for electronic
          delivery.


         Housing

          The energy efficiency average SAP
                                                                                                                                                    Post Stock     Post Stock
BV063     rating of Local Authority owned                 68          67          53        55       63.00         64         64.00        65.00
                                                                                                                                                     Transfer       Transfer
          dwellings.

          The number of private sector vacant
          dwellings that are returned into
BV064     occupation or demolished during                56.25        25         17.00     22.00     16.00         20         20.00        22.00       22.00           22
          2005/06 as a direct result of action by
          the local authority.

          Rent collected as a proportion of rents                                                                                          98.00%
                                                                                                                             98.00%       st       Post Stock      Post Stock
BV066a    owed on Housing Revenue Account               98.33%      98.74%      96.87%    97.57%    96.53%        98%                    1 Quarter
                                                                                                                                                    Transfer        Transfer
          (HRA) dwellings                                                                                                                    only


          The number of local authority tenants
                                                                                                                                              3%
          with more than seven weeks of (gross)                                                                               New         st       Post Stock      Post Stock
BV066b                                                                                                           3.2%                    1 Quarter
          rent arrears as a percentage of the total                                                                         Indicator               Transfer        Transfer
                                                                                                                                             only
          number of council tenants.


          Percentage of local authority tenants in                                                                                           7.5%
                                                                                                                              New         st       Post Stock      Post Stock
BV066c    arrears who have had Notices Seeking                                                                   7.6%                    1 Quarter
                                                                                                                            Indicator               Transfer        Transfer
          Possession served.                                                                                                                 only



                                                                                                                                                                       43
                                                                                                       Macclesfield Borough Council Performance Plan 2006/2007   Page 44


                                                     All England   Districts
                                                                               2002-03   2003-04   2004-05    2005/6        2005/6       2006/7      2007/8        2008/9
PI Ref            Indicator Description                 Upper       Upper
                                                                               results   results   results   estimated      target       target      target        target
                                                       Quartile    Quartile


                                                                                                                                          0.20%
         Percentage of local authority tenants                                                                               New        st       Post Stock      Post Stock
BV066d                                                                                                         0.22%                   1 Quarter
         evicted as a result of rent arrears.                                                                             Indicator               Transfer        Transfer
                                                                                                                                           only

         Percentage of all council tenants                                                                                               85.00%
                                                                                                                                        st       Post Stock      Post Stock
BV074a   satisfied with the overall service                          85        82.30%    83.30%    83.00%       83%          83%       1 Quarter
                                                                                                                                                  Transfer        Transfer
         provided by their landlord.                                                                                                       only


         Satisfaction of ethnic minority local
         authority tenants (excluding white                                                                                                        Post Stock    Post Stock
BV074b                                                               86%       54.50%    69.30%    69.00%     69.00%       Not due      85.00%
         minority tenants) with the overall                                                                                                         Transfer      Transfer
         service provided by their landlord.


         Satisfaction of non-ethnic minority local                                                                                                    Post
                                                                                                                                      Post Stock                 Post Stock
BV074c   authority tenants with the overall                          85%       82.40%    83.50%    84.00%      83.5%       Not due                   Stock
                                                                                                                                       Transfer                   Transfer
         service provided by their landlord.                                                                                                        Transfer


         Satisfaction of tenants of Council
         housing with opportunities for
                                                                                                                                      Post Stock Post Stock      Post Stock
BV075a   participation in management and                             70%        N/A      57.50%    69.00%      57.5%       Not due
                                                                                                                                       Transfer   Transfer        Transfer
         decision making in relation to housing
         services provided by their Landlord.
         Satisfaction of ethnic minority council
         housing tenants (excluding white
         minority) with their opportunities for                                                                                       Post Stock Post Stock      Post Stock
BV075b                                                               79%                           40.00%       40%
         participation in management and                                                                                               Transfer   Transfer        Transfer
         decision-making in relation to housing
         services provided by their landlord.
         Satisfaction of non-ethnic minority local
         authority tenants with their
         opportunities for participation in                                                                                            Post Stock Post Stock     Post Stock
BV075c                                                               70%                           69.00%       69%         69%
         management and decision making in                                                                                              Transfer   Transfer       Transfer
         relation to housing services provided by
         their landlord.




                                                                                                                                                                     44
                                                                                                         Macclesfield Borough Council Performance Plan 2006/2007   Page 45


                                                    All England   Districts
                                                                              2002-03   2003-04   2004-05       2005/6         2005/6       2006/7     2007/8        2008/9
PI Ref            Indicator Description                Upper       Upper
                                                                              results   results   results      estimated       target       target     target        target
                                                      Quartile    Quartile

         Does the Authority follow the
         Commission for Racial Equality Code
         of Practice in rented housing and follow
         the Good Practice Standards for social
BV164    landlords on tackling harassment                                       No        No        No            Yes           Yes          Yes        Yes           Yes
         included in the Code of Practice for
         Social Landlords: "Tackling Racial
         Harassment: Code of Practice for
         Social Landlords."?
         Avg length of stay (weeks) in bed and
         breakfast accommodation of
         households which include dependent
BV183a                                                  1            1         0.00      0.00      0.00           0.00         0.00          0.00       0.00
         children or a pregnant women and
         which are unintentionally homeless and
         in priority need.
         Avg length of stay (weeks) in hostel
         accommodation of households which
         include dependent children or a
BV183b                                                  0            0         3.33      4.00      7.00           6.00         6.00          6.00       6.00
         pregnant women and which are
         unintentionally homeless and in priority
         need.


         The proportion of Local Authority
                                                                                                                             Post Stock   Post Stock Post Stock    Post Stock
BV184a   dwellings which were non-decent at the         21          17        26.15%    22.41%    49.00%     Not available
                                                                                                                              Transfer     Transfer   Transfer      Transfer
         start of the financial year.



         The percentage change in the
BV184b   proportion of non-decent dwellings                                                                                  Post Stock   Post Stock Post Stock    Post Stock
                                                                              18.97%    50.55%    -55.00%    Not available
         between the start and the end of the                                                                                 Transfer     Transfer   Transfer      Transfer
         financial year.


         The number of people sleeping rough
BV 202   on a single night within the area of the                                                   2              1           0.00           1          1             1
         local authority.




                                                                                                                                                                       45
                                                                                                     Macclesfield Borough Council Performance Plan 2006/2007   Page 46


                                                   All England   Districts
                                                                             2002-03   2003-04   2004-05    2005/6        2005/6       2006/7      2007/8        2008/9
PI Ref             Indicator Description              Upper       Upper
                                                                             results   results   results   estimated      target       target      target        target
                                                     Quartile    Quartile

           The percentage change in the average
           number of families, which include
           dependent children or a pregnant
           woman, placed in temporary
BV 203                                                -6.94        -9.4                          -25.81%     +10%        -10.00%      -10.00%     -10.00%       10.00%
           accommodation under the
           homelessness legislation compared
           with the average from the previous
           year.
           The proportion of planned repairs and
           maintenance expenditure on HRA
                                                                                                                                    Post Stock Post Stock      Post Stock
BV211a     dwellings compared to responsive                                   N/A       N/A       N/A         68%         70%
                                                                                                                                     Transfer   Transfer        Transfer
           maintenance expenditure on HRA
           dwellings.
           Proportion of expenditure on
           emergency and urgent repairs to HRA                                                                                       Post Stock Post Stock     Post Stock
BV211b                                                                                                       15%          10%
           dwellings compared to non-urgent                                                                                           Transfer   Transfer       Transfer
           expenditure

           Average time taken to re-let local
BV212                                                                                                          99          75
           authority housing

           No.of homeless households who
           approached the housing authority's
                                                                                                             0.498                       1          1.5            2
BV213      housing advice service for whom         New 2005/06 New 2005/06
                                                                                                            per 1,000                per 1,000   per 1,000     per 1,000
           housing advice casework intervention
           resolved their situation

           Proportion of households accepted as
           statutorily homeless who were
BV214                                              New 2005/06 New 2005/06                                    0%            0%          0.5%       0.5%          0.5%
           accepted as statutorily homeless by the
           same Authority within the last 2 years


         Housing Benefits and Council Tax

           Housing Benefit Security - Number of
BV076a                                               282.16      296.60                191.77    190.97       170        210.00        220.00      225.00        225.00
           claimants visited per 1,000 caseload



                                                                                                                                                                   46
                                                                                                              Macclesfield Borough Council Performance Plan 2006/2007   Page 47


                                                       All England   Districts
                                                                                 2002-03     2003-04     2004-05      2005/6       2005/6       2006/7      2007/8       2008/9
PI Ref              Indicator Description                 Upper       Upper
                                                                                 results     results     results     estimated     target       target      target       target
                                                         Quartile    Quartile


           Housing Benefit Security - Number of
BV076b     fraud investigators employed per 1000                                               0.32        0.31        0.30         0.32         0.32        0.32         0.32
           caseload

           Housing Benefit Security - Number of
BV076c                                                    53.4        59.53                   26.87       20.65        20.9        32.00        34.00       36.00         37.00
           fraud investigations per 1000 caseload

           Housing Benefit Security - Number of
BV076d     prosecutions and sanctions per 1000            5.31         6.25                    3.56        3.98         6.5         3.50         4.00        4.25         4.4
           caseload


           Average time for processing new
BV078a     claims (Housing Benefit/Council Tax            29.38        28         42.89       34.49       42.87         65         36.00        31.00       26.00          24
           Benefit). Days


           Average time for processing
BV078b     notifications of change of                      7.4         6.8         6.29        5.06       11.03        17.5        19.00        17.00       15.00         14.5
           circumstances.

           % of cases for which the calculation of
           the amount of benefit was correct on
BV079a     the basis of the information available to       99          99        96.80%      98.00%      98.60%       98.13%       98.80%      99.00%      99.00%         99%
           the determination for a sample of cases
           checked post determination

          The amount of Housing Benefit
                                                                                                                   Not available
          overpayments (HB) recovered during
                                                                                                                      due to
BV079b(i) the period being reported on as a               49.93       53.59      Qualified   Qualified   Qualified                 45.00%      50.00%      55.00%         57%
                                                                                                                    software
          percentage of HB deemed recoverable
                                                                                                                    problems
          overpayments during that period.
           Housing Benefits overpayments
           recovered during the period as a
           percentage of the total amount of HB
BV079b(ii) overpayment debt outstanding at the
           start of the period plus amount of HB
           overpayments identified during the
           period.

                                                                                                                                                                            47
                                                                                                         Macclesfield Borough Council Performance Plan 2006/2007   Page 48


                                                       All England   Districts
                                                                                 2002-03   2003-04   2004-05    2005/6        2005/6       2006/7      2007/8       2008/9
PI Ref               Indicator Description                Upper       Upper
                                                                                 results   results   results   estimated      target       target      target       target
                                                         Quartile    Quartile

            Housing Benefit overpayments written
            off during the period as a percentage of
            the total amount of HB overpayment
BV079b(iii) debt outstanding at the start of the
            period, plus amount of HB
            overpayments identified during the
            period.




BV080g      Overall satisfaction with the service                                           81%       81%         81%          81%          85%         85%          85%




Environment

          Percentage of household waste
BV082a(i) arisings which have been sent by the           17.89%      19.35%      10.21%    11.23%    12.49%     15.91%       16.00%       18.00%      20.00%
          Authority for recycling.


            Total tonnage of household waste
BV82a(ii)   arisings which have been sent by the                                                                  9257                    10,500      11,500
            Authority for recycling.



          The percentage of household waste
BV082b(i) sent by the Authority for composting or         9.80        10.56      1.08%     2.41%     2.90%        9.84        8.00%       15.00%      20.00%
          treatment by anaerobic digestion.



           The tonnage of household waste sent
BV082b(ii) by the Authority for composting or                                                                    5727                       7500       11,500
           treatment by anaerobic digestion.



                                                                                                                                                                       48
                                                                                                             Macclesfield Borough Council Performance Plan 2006/2007   Page 49


                                                        All England   Districts
                                                                                  2002-03   2003-04    2004-05       2005/6       2005/6       2006/7      2007/8       2008/9
PI Ref              Indicator Description                  Upper       Upper
                                                                                  results   results    results      estimated     target       target      target       target
                                                          Quartile    Quartile



           Number of kilograms of household
BV084a     waste collected per head of the                 397.7       380.8       373.6    379.60      379.69       387.55      395.00        405.00      415.00
           population.


           Percentage change from the previous
           financial year in the number of
BV084b                                                                                                                2.34                      2.5         2.5
           kilograms of household waste collected
           per head of the population.



                                                                                                        £45.65
BV086      Cost of waste collection per household          35.31                  £36.63    £41.25                               £51.67        £58.44
                                                                                                      (estimated)




           Satisfaction with cleanliness of streets /
BV089                                                                                        62%         62%
           relevant land




           % of people satisfied with household
BV090a                                                                                       83%         83%
           waste collection




           % of people who are satisfied with
BV090b                                                                                       65%         65%
           recycling




           Percentage of households resident in
BV091(a)   the authority's area served by kerbside        100%         100%       69.92%    79.67%      87.99%       91.63%      91.63%       98.99%      98.99%
           collection of recyclables.



                                                                                                                                                                           49
                                                                                                        Macclesfield Borough Council Performance Plan 2006/2007   Page 50


                                                      All England   Districts
                                                                                2002-03   2003-04   2004-05    2005/6        2005/6       2006/7      2007/8       2008/9
PI Ref              Indicator Description                Upper       Upper
                                                                                results   results   results   estimated      target       target      target       target
                                                        Quartile    Quartile



            Percentage of households resident in
BV091(b)    the authority's area served by kerbside                                                            67.13%                     98.99%      98.99%
            collection of at least two recyclables.


          Proportion of relevant land and
          highways that is assessed as having
BV199 (a)                                               11.0%        10.0%       N/A      15.00%    3.00%                    3.00%        3.00%       3.00%
          combined deposits of litter and detritus
          that fall below an acceptable level


          Proportion of relevant land and
BV199 (b) highways from which unacceptable
          levels of graffiti are visible



          Proportion of relevant land and
BV199 (c) highways from which unacceptable
          levels of fly-posting are visible


            The year-on-year reduction in total
            number of incidents and increase in
BV199 (d)
            total number of enforcement actions
            taken to deal with fly-tipping



Planning


            % of new homes built on previously
BV106                                                    94%        90.10%      88.00%    85.00%    89.00%       89%        89.00%       90.00%      90.00%         90%
            developed land.




                                                                                                                                                                      50
                                                                                                       Macclesfield Borough Council Performance Plan 2006/2007   Page 51


                                                  All England   Districts
                                                                            2002-03   2003-04   2004-05       2005/6        2005/6       2006/7      2007/8       2008/9
PI Ref           Indicator Description               Upper       Upper
                                                                            results   results   results      estimated      target       target      target       target
                                                    Quartile    Quartile

         % of planning applications determined
         in line with the Government's new
BV109a   development control targets to              68.90       71.25      75.00%    64.18%    58.70%          80%        61.00%       62.00%      63.00%
         determine (a) 60% of major
         applications in 13 weeks

         % of planning applications determined
         in line with the Government's new
BV109b   development control targets to              75.40       75.33      75.00%    63.13%    84.99%         88.3%       86.00%       86.00%      86.00%
         determine (b) 65% of minor
         applications in 8 weeks

         % of planning applications determined
         in line with the Government's new
BV109c   development control targets to               88         88.03      88.00%    76.57%    92.94%         94.4%       93.00%       93.00%      93.00%
         determine (c) 80% of other
         applications in 8 weeks.



BV111    Satisfaction with the Planning Service                                        70%       70%            72%          72%          73%         73%          73%




         % standard searches carried out in 10
BV179                                               100%         100%       83.00%    100.00%   100.00%        100%       100.00%       100.00%     100.00%       100%
         working days



         Did the Local Authority submit the
         Local Development Scheme (LDS) by
BV200a                                                                        N/A       N/A      Yes            Yes          Yes          Yes         Yes          Yes
         28th March 2005 and thereafter
         maintain a 3-year rolling programme?


         Has the Local Authority met the
BV200b   milestones which the current Local                                   N/A      N/A       N/A            Yes          Yes          Yes         Yes           Yes
         Development Scheme (LDS) sets out?



                                                                                                                                                                     51
                                                                                                       Macclesfield Borough Council Performance Plan 2006/2007   Page 52


                                                  All England   Districts
                                                                            2002-03   2003-04   2004-05       2005/6        2005/6       2006/7      2007/8       2008/9
PI Ref            Indicator Description              Upper       Upper
                                                                            results   results   results      estimated      target       target      target       target
                                                    Quartile    Quartile



         Did the Local Authority publish an
BV200c   annual monitoring report by December                                           N/A      N/A            Yes          Yes          Yes         Yes          Yes
         of the last year?



         Percentage of appeals allowed against
BV204    the authority's decision to refuse                                                     32.63%         37.1%       32.00%       31.00%      30.00%
         planning applications.




BV205    Quality of Service checklist.                                                          89.00%         100%       100.00%        100%        100%          100%




         Number of 'sites of potential concern'
BV216a   within the Local Authority area, with
         respect to land contamination


         Number of sites for which sufficient
         detailed information is available to
BV216b   decide whether remediation of the land
         is necessary, as a percentage of all
         'sites of potential concern'


         Percentage of pollution control
BV217    improvements to existing installations
         completed on time



         Percentage of new reports of
BV218a   abandoned vehicles investigated within
         24 hours of notification



                                                                                                                                                                     52
                                                                                                          Macclesfield Borough Council Performance Plan 2006/2007   Page 53


                                                        All England   Districts
                                                                                  2002-03   2003-04   2004-05    2005/6        2005/6       2006/7      2007/8       2008/9
PI Ref              Indicator Description                  Upper       Upper
                                                                                  results   results   results   estimated      target       target      target       target
                                                          Quartile    Quartile

           Percentage of abandoned vehicles
           removed within 24 hours from the point
           at which the Authority is legally entitled
BV218b     to remove the vehicle




         Environmental Health

           Score against a checklist of
           enforcement best practice for
BV166                                                                             78.00%    85.00%    86.50%                  90.00%       90.00%      100.00%
           environmental health / trading
           standards.


         Cultural Services


           Satisfaction with sport and leisure
BV119a                                                                                       61%       61%         61%          61%          65%         65%          65%
           facilities




           Satisfaction with museums and
BV119c                                                                                       39%       39%         39%          39%          40%         40%          40%
           galleries




           Satisfaction with Parks and Open
BV119e                                                                                       77%       77%         77%          77%          80%         80%          80%
           Spaces




           Number of visits/usages to museums
BV170a                                                     877          811       619.70     92.75    135.50       800        671.00        750.00      800.00        810
           per 1000 population



                                                                                                                                                                        53
                                                                                                      Macclesfield Borough Council Performance Plan 2006/2007   Page 54


                                                   All England   Districts
                                                                             2002-03   2003-04   2004-05     2005/6        2005/6       2006/7      2007/8       2008/9
PI Ref           Indicator Description                Upper       Upper
                                                                             results   results   results    estimated      target       target      target       target
                                                     Quartile    Quartile



         Number of visits/usages to museums in
BV170b                                                514          466        46.67     47.91     34.90        150        162.00        140.00      145.00        150
         person per 1000 population




         Number of pupils visiting museums and
BV170c   galleries in organised school groups         7031        3181        1,380    1444.8    1026.56       4470       4470.00      4560.00     4650.00      4700.00
         (pro-rata'd)




         Total number of conservation areas in
BV219a
         the local authority area




         Percentage of conservation areas in
BV219b   the local authority area with an up-to-
         date character appraisal




         Percentage of conservation areas with
BV219c
         published management proposals



                                                                     Community Safety & Well-Being


         Domestic burglaries per 1,000
BV126                                                 6.90         6.18       20.43     14.68     10.50        9.68         10.1        10.65       10.74
         households.




                                                                                                                                                                    54
                                                                                                         Macclesfield Borough Council Performance Plan 2006/2007    Page 55


                                                      All England   Districts
                                                                                2002-03   2003-04   2004-05     2005/6        2005/6       2006/7      2007/8         2008/9
PI Ref            Indicator Description                  Upper       Upper
                                                                                results   results   results    estimated      target       target      target         target
                                                        Quartile    Quartile



         Violent crimes per 1,000 population
BV127a                                                   3.00         2.45                           13.20       16.62        12.70        12.00       11.30       Not available
         (overall)




BV127b   Robberies per 1,000 population                  5.96         5.22




BV128    Vehicle crimes per 1,000 population             7.77         6.84       13.75     14.82     10.20       12.62         12.7        10.29       10.34       Not available




         Number of racial incidents recorded by
BV174                                                                            0.00      0.00      0.00                     0.00          0.00        0.00       Not available
         the Authority per 100,000 population




         % of racial incidents that resulted in
BV175                                                                           100.00%   100.00%   100.00%      100%       100.00%       100.00%     100.00%      Not available
         further action


         Actions Against Domestic Violence -
         The percentage of specific questions to
BV225    which the Local Authority can answer                                                                    72.7%        72.7%        72.7%       72%         Not available
         'yes' (questions set out in description of
         PI - see Form A)

         Total amount spent by the Local
         Authority on Advice and Guidance
BV226a
         services provided by external
         organisations



                                                                                                                                                                         55
                                                                                                    Macclesfield Borough Council Performance Plan 2006/2007   Page 56


                                                  All England   Districts
                                                                            2002-03   2003-04   2004-05    2005/6        2005/6       2006/7      2007/8       2008/9
PI Ref           Indicator Description               Upper       Upper
                                                                            results   results   results   estimated      target       target      target       target
                                                    Quartile    Quartile

         Percentage of monies spent on advice
         and guidance services provision which
BV226b   was given to organisations holding the
         CLS Quality Mark at 'General Help'
         level and above

         Total amount spent on Advice and
         Guidance in the areas of housing,
BV226c   welfare benefits and consumer matters
         which is provided directly by the
         Authority to the public




                                                                                                                                                                  56
                                                                                       Macclesfield Borough Council Performance Plan 2006/2007   Page 57



Code of Practice on Workforce Matters
To satisfy the statutory requirements for this Performance Plan, we have included our Code of Practice, which sets out an
approach to workforce matters in the Authority’s service contracts involving a transfer of staff from the Council to a service
provider. The Code recognises that there is no conflict between good employment practice, value for money and quality of
services.


The Council‟s procurement strategy will seek to support the delivery of the Council‟s aims and objectives. Specifically the Council will:

      Seek the best providers and therefore will expect to see the development of a mixed economy of provision.

      Give effect to this by developing value for money guidance which sets protocols to ensure that the full range of service delivery
       options is considered, giving precedence to the service delivery requirements of different communities.

      Assess all tenders on the basis of quality and cost recognising that the cheapest tender does not necessarily represent value for
       money.

      Recognise that employment practices of prospective partners can be relevant for the purposes of achieving value and seek to
       ensure through the procurement process that such practices are governed by the principles of negotiation and continuous service
       improvement, in particular by:

       o Ensuring that relevant information on bidders employment practices is required in the invitation to tender.
       o Incorporating the contractors‟ ability to recruit and retain staff into the quality assessment criteria.
       o Meeting all current central government guidelines in respect of a “two tier workforce”.
       o Requiring that all potential employers consider applying for Admitted Body Status to the Local Government Pension Scheme.
       o Ensuring that TUPE regulations are applied.
       o Ensuring that bidders provide evidence of a commitment to equality issues and have a published policy on equality.


All transfers will comply with the requirements of the Code of Practice on Workforce Matters in Local Authority Service
Contracts.

                                                                                                                                                     57

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:3
posted:9/20/2011
language:English
pages:57