Need For Email Etiquettes: You will get better professional image. You can convey your message/ queries more effectively. Reader can easily understand your reason for mail & will give immediate action. E-Mail Etiquette Tips: Be Concise and to the point. Answer all Questions. Use proper spelling, grammar & punctuation (i.e, exact date & time if applicable). Make it personal- use self customized contents. Use templates for frequently used responses. Do not attach unnecessary files. Use proper structure & layout. Do not overuse the high priority option. Do not write in CAPITALS. Do not leave out the message thread. Proof read the email before sending it. Take care with abbreviations and emotions. Be careful with formatting. Take care with rich text and HTML messages. Do not forward chain letters. Do not use an email to discuss confidential information. Use a meaningful subject. Use active instead of passive. Avoid using URGENT and IMPORTANT. Avoid long sentences. Keep your language gender neutral. Do not reply to Spam. Use cc: field sparingly.