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					 MID-FLORIDA CFS and CFPS Unit
C omputerized    C hange-Of-Address
F orwarding      F orms
S ystem          P rocessing
                 S ystem




                                 1
  Determine Complement Impact for CFS Unit

• LDC-49 Volume and Workhour Staffing Analysis

• DAR Analysis Period

• CFS LDC-49 Complement History

     » Bottom-line Annual Workhour Savings
       = 87,300 hrs



                                             2
      Complement Impact for CFS Unit

• LDC-49 Volume and Workhour Staffing Analysis

  – Modeled For Post-PARS CFS Operations

  – Utilize Demonstrated Unit Productivities

  – Projected Average CFS Volumes per Day

  – Input PLAN Leave Percentages

                                                 3
STAFFING ANALYSIS FOR:                         Site Name                                 DATE
      CFS Volume (Daily Avg)                                                   13,839    Pieces   per Day
      Machineable (80%)                                                           0      Pieces   per Day
      Non-Machineable (20%)                                                    13,839    Pieces   per Day
      Peak Return To Sender Volume*                                            52,505    Pieces   per Day

                               Ba se d On Loca l D e monstra te d P roductivity
1.    CFPS & 3982 Label Snagging & Bagging 1,670              500     PPH =        4     Hours per Day
2.    Flats Forwarding Terminal Volume             13,839     200     PPH =       70     Hours per Day
3.    COA Key from Paper                            1,033     111     PPH =       10     Hours per Day
4.    COA Labeling                                  1,033     240     PPH =        5     Hours per Day
5.    Return To Sender Volume*                      5,251     500     PPH =       11     Hours per Day
6.    OSW                                          10,000    1,600    PPH =        7     Hours per Day
7.    Form 3579 Volume                               630       95     PPH =        7     Hours per Day
8.    Load Sweep Hours                                                             0     Hours per Day
      a. Number of Mechanized Terminals               0
        x Number Hours of Operation                  8.5
            divided by 5)
9.    Mail Prep Hours                                                              3     Hours per Day
          (Volume Divided by a minimum of           5000  pieces per hour
10.   SUBTOTAL OF WORKHOURS (Add Lines 1 - 9)                                    117     Hours per Day
11.   Other Hour Factor                             1.8%
12.   Support Hour Factor                          15.0%
13.   Calculated Other Hours (Line 9 x Line 10)=                                   3     Hours   per Day
14.   Calculated Support Hours (Line 9 x Line 11)=                                18     Hours   per Day
15.   Total Workhour Needs (Line 10 + Line 13 + Line 14)                         138     Hours   per Day
16.   Projected A/L                                 9.9%   x Line 14 =            14     Hours   per Day
17.   Projected S/L                                 3.5%   x Line 14 =             5     Hours   per Day
18.   Projected LWOP                                2.5%   x Line 14 =             3     Hours   per Day
19.   Total (Line 15 + Line 16 + Line 17 + Line 18)=                             160     Hours   per Day
20.   Planned Overtime                              8.0%   x Line 14 =            11     Hours   per Day
21.   TOTAL HOURS (Line 19 - Line 20)=                                           149     Hours   per Day
22.   Yearly Needs (Line 20 x 302 Delivery Days)=                               44,968   Hours   per Year
                                                                                                            4
23. Complement Needed (Line 21 divided by 2000)=                                 25      Employees
      DAR Analysis Period
• Data Generated from the:
  – 2000 Rate Case Mail Flow Model
  – 2000 CFS Requirements Call, 2000Q4 -
    2001Q3
  – 1999 PriceWaterhouse Coopers UAA Vol.
  – Growth Forecasts, from USPS 2000Q3 -
    2001Q2 Economic Data, out to FY2012
  – NCSC 3yr Database, one year average
     Impact volumes and Complement based on FY00/01

                                                 5
      CFS LDC-49 Complement History
• Complement Baseline
  – Total Clerks:
     * Includes FTR 71, PTF 2, TE 2, Casuals 9

  FY00         FY01
   10 11 12 13 1 2 3 4 5 6 7 8 9
   94 94 87 84 87 89 83 85 80 81 82 80 80
  84 = Baseline Average AP Complement
  25 = Post-PARS Complement
  59 = FTE Reduction for Impact Statement

                                                 6
      Annual Workhour Savings - DAR
• DAR Identified Workhour Reduction
  – 87,300 hours LDC-49
• The Workhour Reductions will come from the
  Impact Statement Complement Reductions:
   * Over-Time rate          = < 6%
   * Casuals reduced (9)     = 0 remaining
   * TEs reduced (2)         = 0 remaining
   * PTFs reduced (2)        = 0 remaining
   * FTRs excessed out of section = 46

                                               7
        CFS Arrival Profiles
    • RTS and COA Carrier Identified
A     – 327 Inbound Dock CT 19:35
        • Mail Prep = 21:35
B     – ORL Inbound Dock CT 23:30
C       • Mail Prep = 01:30
    • COA Intercept, Originating
D     – 327 OGP CET 23:20, CT = 00:20
E     – ORL OGP CT = 00:40, MFL Arv = 01:50

                                          8
        CFS Arrival Profiles, continued.
    • COA Intercept, Destinating
F     – 327 AADC, Committed CT = 04:15
G     – ORL AADC, Committed CT = 04:00
H     – Mid-FL HASP, CT = 15:00
I     – ORL DDCs, CT = 08:00 (pending)




                                           9
         Arrival Profiles           EI--327 OGP
                                          327 DDC
                                  A-D327ORLCollections
                                 CB-329/347AADC
                                    G - -ORL HASP
                                     -328 Collections
                                     F - 327 OGP
                                     H ORL AADC
               RTS/Identified - COA Intercept
                A   B   C    D   E   F   G    H    I
       9:00
Oper   10:00
       11:00
Plan   12:00
C.T.   13:00
       14:00
       15:00
       16:00
       17:00
       18:00
       19:00
       20:00
       21:00
       22:00
       23:00
       0:00
       1:00
       2:00
       3:00
       4:00
       5:00
       6:00
       7:00
                                                         10
       8:00
        CFS COA Arrival Profiles
Percentage of COA's Per Truck Arrival Time
14:30 PM 16:30 PM 19:30 PM 21:30 PM 22:30 PM 23:30 PM
1.4%          9.0%     28.0%   24.1%   19.2%    18.3%

 COA (3575) Percentage of Old and New Forms
 Central Florida District By 3-Digit Zip Code
       Black         Red               Black Red
        20%          80%        327    16%     84%
                                328    17%     83%
                                329    23%     77%
                                347    23%     77%

                                                        11
           PARS Activation Order
           SCF-327 = 72 Total Zones
P#       Sta tion                       Z ip Co d e
     1   Deland                         32720
     1   Deland                         32724
     1   Deland PO Bx                   32721
     2   Apopka                         32703
     2   Apopka                         32712
     2   Apopka PO Bx                   32704
     3   Sanford                        32771
     3   Sanford                        32773
     3   Sanford PO Bx                  32772
     4   Oviedo                         32765
     4   Oviedo                         32766
     4   Oviedo PO Bx                   32762
     5   Tavares                        32778
     6   Casselberry Main Office        32707
     6   Casselberry Main Ofc POBx      32718
     6   Casselberry Main Office        32730
     6   Casselberry Fern Park POBx     32730
     7   Casselberry Winter Springs     32708         12
     7   Casselberry Winter Spgs POBx   32719
     PARS Activation Order
     SCF-328 = 50 Total Zones
P# Zip Code     Station/Branch    Office
 1    32820   Alafaya Branch     Orlando
 2    32825   Alafaya Branch     Orlando
 3    32826   Alafaya Branch     Orlando
 4    32828   Alafaya Branch     Orlando
 5    32829   Alafaya Branch     Orlando
 6    32831   Alafaya Branch     Orlando
 7    32833   Alafaya Branch     Orlando
 8    32833   Alafaya Branch     Orlando
 9    32834   Alafaya Branch     Orlando
10    32878   Alafaya Branch     Orlando
11    32812   Lee Vista Annex    Orlando
12    32822   Lee Vista Annex    Orlando
13    32827   Lee Vista Annex    Orlando
14    32832   Lee Vista Annex    Orlando
15    32819   Sand Lake Branch   Orlando
16    32821   Sand Lake Branch   Orlando
17    32836   Sand Lake Branch   Orlando
18    32869   Sand Lake Branch         13
                                 Orlando
19    32808   Hiawassee Branch   Orlando
      PARS Activation Order
      SCF-329 = 53 Total Zones
P# Zip Code     Station/Branch             Office
 1   32907    Palm Bay West Branch     Melbourne
 2   32908    Palm Bay West Branch     Melbourne
 3   32909    Palm Bay West Branch     Melbourne
 4   32911    Palm Bay West Branch     Melbourne
 5   32934    Suntree Branch           Melbourne
 6   32940    Suntree Branch           Melbourne
 7   32941    Suntree Branch           Melbourne
 8   32904    West Melbourne Station   Melbourne
 9   32912    West Melbourne Station   Melbourne
10   32951    Melbourne Beach Branch   Melbourne
11   32935    Eau Gallie Station       Melbourne
12   32936    Eau Gallie Station       Melbourne
13   32905    Palm Bay Branch          Melbourne
14   32906    Palm Bay Branch          Melbourne
15   32937    Satellite Beach Branch   Melbourne
16   32901    Main Office              Melbourne
17   32902    Main Office              Melbourne
18   32903    Indialantic Branch       Melbourne 14
19   32910    Interchange Square       Melbourne
      PARS Activation Order
      SCF-347 = 41 Total Zones
P# Zip Code     Station/Branch                 Office
 1   34746    Kissimmee Carrier    Annex   Kissimmee
 2   34747    Kissimmee Carrier    Annex   Kissimmee
 3   34758    Kissimmee Carrier    Annex   Kissimmee
 4   34759    Kissimmee Carrier    Annex   Kissimmee
 5   34744    Main Office                  Kissimmee
 6   34743    Main Office                  Kissimmee
 7   34745    Main Office                  Kissimmee
 8   34741    Oak Street Station           Kissimmee
 9   34742    Oak Street Station           Kissimmee
10   34748    Main Office                  Leesburg
11   34749    Main Office                  Leesburg
12   34788    Haines Creek                 Leesburg
13   34789    Haines Creek                 Leesburg
14   34769    Main Office                  St Cloud
15   34770    Main Office                  St Cloud
16   34771    Main Office                  St Cloud
17   34772    Main Office                  St Cloud
18   34773    Main Office                  St Cloud  15
19   34711    Main Office                  Clermont
      Scanning, KFP and 3982 Labels
• Scanning of Change of Address Forms
  –   3575 - Change of Address (COA)
  –   3575S - Spanish Version of COA
  –   3575WWW - Internet COA
  –   3575Z - Employee Generated COA
  –   3546 - Forwarding Order Change Notice
• Tray and Stage scanned COA forms
   – Maintain for 30 days, Shred >30 days

                                            16
        Scanning, KFP and 3982 Labels
• Key-From-Paper Volumes
  –   3575s/3546 Rejects or Damaged Forms
  –   COA Forms requiring Special Security
  –   Letters Written to Postmasters
  –   Non-Standard Forms
  –   Time Constraints
  * Maintain hardcopies archives for 18 months
  for all Letters/Non-Standard Forms

                                             17
       Scanning, KFP and 3982 Labels
• 3982 Label Printing
  – FCS Server Data, NCSC Archive auto-download
  – Created Print Groups by 5-digit
  – Multiple Workstations
     • Can Assign Different Groups on Each
  – Print Groups Generated by Dispatch CT
     • Can be More Than Once per Day, New Only
  – Labels are Sorted by Zone, then CR ID
  – Print Success “Flag” set by Clerk
     • Reprint bad label set                     18
      3982 Label Generation
» 3982 ZONE HEADER LABEL DETAILS
  – Each Zone Begins with a Zone Header Label
                           Date Printed




                                           Zone




                         POSTNET of Postmaster ZIP+4

                                                  19
3982 Label Generation
             • Labels are Printed in
               Carrier Route ID Order

             • Labels without a
               Carrier Route ID are
               Printed Last

             • Each Zone Ends with a
               Zone End Label


                                  20
   CFS Carrier Unit Dispatches
3982 Labels and No-Record Volumes
  – ORL Outbound Dock CT
     • 329 = 01:25
     • 347* = 02:15
        * = 03:30, 34711 & 34786 AOs
     • 328* = 04:35
        * = 05:55, 32862 MOWU
   – 327 AOs Outbound Dock CT
      • B/C = 05:00
      • A = 06:25 Earliest, 07:30 Last
                                         21
        CFS Carrier Unit Dispatches
  3982 Labels and No-Record Volumes
Dispatch Verification
  – Zone case setup for Last Pull
    Dispatch
  – “Hot Case” Dispatch Card
    utilization
  – Can Dispatch any new records
    on later available Transportation

 Contingency Plan
    – COARS Timeframe Query for non-receipt
      of new COA Information
                                              22
     CFPS Scanning Contingencies

• Scanner Failure
  – KFP remaining current day COAs
  – Contact nearest CFPS unit if problem is
    long term
     • Coordinate with MP Transportation
  – Contact REC, notify for Image Plan change
  – Contingency Network for other FL sites
  – 24 Hour Warranty for Contractor CM

                                          23
       CFPS/CFS Operating Plan
• CFS Operations
  – 12:30 CFS Crew
     • FFT volume processing
     • Lead Clerk, scans/KFP available volume
  – 21:00 CFS Crew
     • Completes FFT volumes
     • Preps Incoming, COA forms, EXFC intercept
     • Scanning/OSW/KFP/3982 print crew
     • Finalizes CIOSS Forwards rejects
       – CIOSS Operations 09:00am - 01:00 am   24
        CFS EAS Staffing
• Manager and 3 SDOs = 7 days/24 hours
       Sat Sun Mon Tue Wed Thu Fri
Manager X X                               8:00-16:30
SDO #1           X X                     12:30-21:00
SDO #2                         X X 21:00-05:30
SDO #3 X X 12:30 12:30 16:30 21:00 21:00 Relief *

      CFS / CFPS / CIOSS OPERATIONS
                                                 25
      CFS Training
• COARS access
  – CFS Mgr, SDOs, Consumer Affairs, Del Ops
     • (COPI access only for CFS Mgr/SDOs)
• FCS Operations
   – CFS Mgr, SDOs, 204Bs
• Scanning / KFP / 3982 Printing
   – T-2 Lead Clerk, all T-1 CFS Clerks
• CIOSS Operations
  – All CFS Clerks, Mailflow Recognition
                                             26
     CFS/CFPS PM Window
• CFS Operations
  – 12:30 - 05:30am
• CFPS Operations
  – 15:00 - 05:30am
• CIOSS Operations
  – 9:00 - 01:00am
• Maintenance PM Routes
  – FCS database = 5:30 - 9:00am, coord. REC
  – FFTs & Custodial = 5:30 - 12:30
                                         27
       Equipment Action Items
• New Equipment
   – COA Server, KFP Workstation, B&H Scanner
• Redirected Equipment
  – NM Terminals dedicated to 3982 label printing
• Equipment for Excess
  – Mechanized Terminals (13) & Spare Parts
  – 3547 PC & Printer
  – NM Terminals (in excess of needs or 3982
    label printing SOP change)
                                             28
Install:
FCS, KFP,
             Equipment
Scanner,     Phase-out
1 CIOSS      Plan

Reduce To:
6 Mech.
Terminals

Excess:
7 Mech.
Terminals                29
Install:
#2 CIOSS


Excess:
Last 6
 Mech.
Terminals


            30
   CONTACT LIST - Names & Numbers
• Mail Processing
   – Tour MDOs
   – Automation SDO (tours 1-2-3)
• Tampa REC (813-612-2800 or 2801)
   – Tour SREOs (Larry Osalkowski, Matt Larson,
     and Jeremy Woosley)
  – Maintenance ET (813-612-2804)
• NCSC Memphis TN
  – Maintenance ET
                                                  31
32

				
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