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Successful property management begins with good documentation, and you’ll want to give your new tenants as much information as possible to start your renting relationship off on the right foot. A welcome letter can both provide information about your property’s rules and regulations, and add a human touch to an otherwise formal process. Use the enclosed document to welcome your tenant and explain his or her responsibilities (rent due date, manner of payment, etc.), provide building management information, emergency contact information, and maintenance request instructions. You can show your new residents that you and your company are professional and reliable and establish expectations on both sides from the start. In every way, this lays the foundation for a great (and long-lasting) landlord/tenant relationship.
RESIDENTIAL WELCOME LETTER [DATE] [Tenant Name] [Address1] [Address 2] [City, State, Zip] Re: Your move-in Dear [Name of Tenant]: Welcome to [NAME OR ADDRESS OF PROPERTY]. We hope you will enjoy living in the building and neighborhood in the months and years ahead. We wanted to take the time to explain a few of the responsibilities that come with your rental. As we discussed, rent is due on the [DUE DATE] day of the month. Your rent check should be [placed in the property drop box][ sent by U.S. mail][withdrawn electronically] [delivered in person][other]. This property is managed by [NAME OF LANDLORD/MANAGER/MANAGEMENT COMPANY]. [NAME OF LANDLORD/MANAGER/MANAGEMENT COMPANY] can be contacted at [PHONE NUMBER] or at the following address: [ADDRESS]. For maintenance issues, repairs, or other requests, please call between the hours of ___________ and _________. In the event of an emergency, please contact [LANDLORD/MANAGER/MANAGEMENT COMPANY] at [PHONE NUMBER]. During the walkthrough of the residential property, we noted the condition of the interior with a checklist that we have attached. Please keep this checklist for your records. When and if you decide to move, we will be checking the condition of each item against what was noted at the time of move-in. We ask that you provide us with your current contact information, including home, cellular, and work numbers, and an emergency contact for any urgent situations that may arise. Welcome again! Sincerely, [LANDLORD/MANAGER NAME] Landlord Welcome Letter
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