Startup Call Centre Project Plan - Excel

Document Sample
Startup Call Centre Project Plan - Excel Powered By Docstoc
					WCPM                                           Communications Plan                                       Project R                                                                      19-Sep-11

                                                                                                                                                    Populations
Comm           Information or                     Method            Originator /          Timing          Result     Sponsors    Team   End-Users      Call     Program- General        External
 Ref              Message                                             Source                                                    Members               Centre      mers   Workforce
             Case For Change               Sponsorship Cascade   PM > CEO              Project Start      Complete     All        All       All        All        All        All
             Project Admin                 Handbook & team-      PMO                   On induction       On-going                All
             procedures                    leader briefing
             Programming                                         Senior Programmer >   Project Start                                                              All
             standards                                           PMO
             Reference Info                Knowledge Base on     Documentation Team    Complete by                                          All        All
                                           Intranet                                    start of end-
                                                                                       user training
             Tidy up current data          Sponsorship cascade   PM > CEO              Second                                               All
                                                                                       tranche -
                                                                                       Project Startup
                                                                                       plus 1 month

             Your bill will be             Insert with bills     Customer Services    3 months                                                                                          Customers
             changing                                            Manager              before go live
                                                                                      thru live date
             New billing proces            Training Module       Training Team Leader 4 weeks before                                     Accounts      All
             and procedures                                                           go-live                                              Dept
             Organisational                Sponsorship cascade   PM > CEO             6 months                                                                               All
             restructuring in                                                         before go-live
             Accounts Dept
             Organisational                Accounts             FD / Chief Accountant 6 months                                                                           Accounts
             restructuring in              Departmental Meeting                       before go-live                                                                     Department
             Accounts Dept -
             Details
             Internal promotion            Company Newsletter    Change Manager >      6 weeks before                                                                    All UK staff
                                                                 Internal Comms        go-live
                                                                 Department




a31a7a55-3198-47ac-966e-5d679efdc6dd.xls                                                                    Page 1                                                                  9/19/2011 3:06 PM

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:146
posted:9/19/2011
language:English
pages:1
Description: Startup Call Centre Project Plan document sample