TO YOUR NEW HOME
Important information concerning your tenancy is in this booklet
Please read it carefully and store in a safe place
OFFICE HOURS: MONDAY to FRIDAY 9.00am – 5.00pm
Phone: 9707 4222
If there are any maintenance requests/ repairs that require attention
Please complete the attached maintenance request form.
In the event that URGENT repairs are needed on the property.
Electrical: Switch off power at the mains.
Water Leaks: Turn the water off at the mains.
After Hours Contact: mobile service 0417 779 792.
Please fill this in
FOR it to us. The Notice is
GUIDELINES and INFORMATION and send TENANTSoffice.
effective from the date it is received by our
You will be liable for rent up to and including the
28th day of your notice period. For tenants on fixed
1. Paying Rent
term tenancies the above does not apply, as your
It is your legal responsibility to pay your rent, to the agreement cannot be terminated, prior to the
owner in advance. Please ensure that your payments expiry of your lease by giving notice. However,
reach us on or before the due date. MPRE Harcourts TWENTY EIGHT days notice must be given if you
Property Management Division will not physically intend to vacate the property on expiry of your lease
collect your rent. Rent must be paid by automatic agreement.
payment, cheque or money order at our office or with
deposit into our Westpac Trust Account. Please speak
to our property manager for these details.
If you have any problems with your rent payments
please notify your Property Manager at the earliest 6. Leaving the Property
possible time. If you fall into arrears, the appropriate
notices will be issued prior to application for a The property must be left clean and tidy (including
Warrant of Possession through the Small Claims garden), meter readings (if applicable) are taken and
Courts and your details and debt will be lodged with keys ready to be handed over at the pre-arranged final
all applicable tenancy databases. inspection time. Commercial cleaning costs could be
deducted from your bond if the property is not left
2. Inventory / Pre-inspection clean.
Remember your tenancy cannot be finalised until
Included in this pack is an entry condition report that ALL the keys are returned to the Property Manager.
you have three days to make any changes and lodge If all keys are not returned, locks will be changed and
the copy back with this agency. If there are any costs deducted from your bond and you will be
differences to the original report and we are not charged rent until the day the keys are returned.
notified within three days of the commencement of
your lease you will be liable for any subsequent
7. Change of Employment or Phone number
3. Maintenance Inspections .
Inspections will be made twice yearly (usually on the
third and ninth month) during your tenancy. Please ensure you notify us immediately of any
Inspections will always be advised in writing. change to your employment and business or home
Unfortunately, due to time constraints it is not telephone number. This is to ensure that we can
possible to alter the inspection time, outside of contact you should the need arise.
business hours. You do not have to be present, but
you are most welcome to be there so we can discuss 8. Insurance
any problems or aspects of your tenancy that requires
attention. The owner is responsible for insuring the property.
The owner is not responsible for any damage to
4. Occupancy tenants’ possessions. Tenants are advised to arrange
their own contents insurance for their possessions.
Only the people (and the number of people) included
on your Lease agreement are permitted to reside at
the property on a permanent basis. Should there be 9. Water Rates .
any changes to the occupants, please notify us
immediately for approval.
If you are on a metered water supply the council
5. Giving Notice / Vacating Premises issues water accounts approximately every three
. months. You as the tenant will then be charged for
the water consumed according to the water meter
When you decide to leave the property, you are reading taken at commencement of tenancy and the
required to give twenty eight (28) days notice in percentage stated on you lease agreement.
writing. You will find a “Notice to Vacate” in your
10. Utilities 15. Repairs and Maintenance Problems .
Should you experience any problems with your
It is your responsibility to have the utilities (gas, home, please email or fax the maintenance request
electricity, telephone, cable television and internet if form together with details of the maintenance or
available) connected in your name. You must have repairs. If you are not going to be home, with your
the account finalized when you vacate. permission, we can give a tradesman a key for access
to the property to finalise repairs as quickly as
11. Painting/Decorating/Renovating possible. If you notice anything dangerous on or
. about the property, you must advise your Property
Manager immediately, by phone.
Should you wish to make any changes to the property
If access arrangements are not adhered to and the
including decoration you must obtain written
tradesman cannot gain entry, the call out charge will
permission from the owner/agent before any work
be passed onto the tenant.
commences. If consent is given, colours and
products used will need to be agreed on.
Should an extreme emergency occur, please dial 000;
you should then try to contact your Property Manager
12. Animals . by phone 9707 422 or 0417 779 792. Any
maintenance arranged by a tenant could be at the
These may be kept only with the written permission
tenant’s cost unless it is proven to be an emergency.
of the owner/agent, and in accordance with local by-
16. Damage to the Premises
13. Car Parking .
Tenants are to park only in the designated areas. The tenant shall ensure that all care is taken to avoid
Please ensure cars are not parked on grass verges or damage to the premises. You are required to give
lawns. Cars that are not warranted, registered or notice to the owner/agent of any damage to the
running are not to be parked on the premises at any premises as soon as you become aware of it.
Please ensure that only picture hooks or appropriate
supports, when authority has been given, are used on
14. Gardens walls. Do not use nails, stick on tapes, blue-tack and
It is a requirement of your Lease Agreement that you
as the tenant are responsible for keeping gardens and Please note: You are not permitted to make any
lawn free of weeds, gardens trimmed and tidied and alterations to premises (including picture hooks)
lawns mowed regularly, unless otherwise provided without the written permission of the owner.
for in the Tenancy Agreement.
TENANT REQUEST FOR MAINTENANCE &
It is a policy of our office that all repairs or maintenance requests must be in writing and posted or faxed
to our office as soon as possible (We only accept emergency repairs by phone).
MPRE Harcourts Berwick
30 High Street
Facsimile: 9707 3461
Tenant Name: _______________________________________________________
Property Address: ___________________________________________________
Mobile: ________________ Work: ________________ Home: _______________
NATURE OF PROBLEM:
Do you give permission for the tradesperson to enter the property with the management key:
If this is an emergency, please phone your Property Manager immediately.
Tenant Signature: ______________________ Date: _______________________
NOTICE TO VACATE
1. In accordance with the Residential Tenancies Act (1997), I/We hereby give
twenty eight (28) days notice to vacate the above premises.
2. I understand that I am liable for 28 days rent from the date at which you
receive this notice even if I have physically vacated the property prior to that
3. I/We intend on moving out of the property on
My/Our Forwarding Address Is:
Contact Phone Numbers: _________________________________________
I/We give consent to the landlord, or his/her agent to have the property shown to
prospective tenants prior to my/our vacating the property.
Signed by tenant: __________________________________
MPRE Harcourts Berwick, agrees to give notice to you, as the current tenants, of any
intention to have the property viewed by prospective tenants and if required, to make
a convenient time for all parties.