Itemised list of publications - Home Page Homes for Haringey.xls

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					                                                                                                                                                                              9/17/2011




                               Freedom of Information: Publication Scheme
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                                                                                                                                                Post
                                           Rowann Limond
Company         Financial                                                              Sets out Homes for Haringey's
                              Finance team Executive Director Financial strategy
information     information                                                            approach to financial matters.
                                           of Finance                                                                         a                 a

                                           Rowann Limond
Company         Financial                                     Risk management          Sets out Homes for Haringey's
                              Finance team Executive Director
information     information                                   strategy                 approach to risk management.
                                           of Finance                                                                         a                 a

                                           Rowann Limond
Company         Financial                                     Value for money          Sets out Homes for Haringey's
                              Finance team Executive Director
information     information                                   strategy                 approach to value for money.
                                           of Finance                                                                         a                 a
                                          Gethin Segel
General         Customer      Business                         A guide to the Freedom Brief outline of the freedom of
                                          Feedback Team
information     Information   improvement                      of Information Act 2000 information act 2000.                  a         a       a       a
                                          Manager
                                          Sue Hunter
General         Customer      Business    Services
                                                               Customer charter        Outlines customer service standards.
information     information   improvement Development
                                          Manager                                                                             a         a       a       a
                                          Gethin Segel         Complaints,
General         Customer      Feedback
                                          Feedback Team        compliments &           Guide to submitting feedback.
information     information   team                                                                                            a         a       a       a
                                          Manager              suggestions
                                          Roxanne Misir
General                       Governance Governance and                                Board member rules of participation
                Governance                                     Constitution
information                   team        Board Support                                andcode of coduct.
                                          Manager                                                                             a         a       a
                                          Roxanne Misir
General                       Governance Governance and        Management              The role of management within
                Governance
information                   team        Board Support        agreement               Almo.
                                          Manager                                                                             a         a       a




                                                                                   1
                                                                                                                                               9/17/2011




                                           Roxanne Misir
General                       Governance   Governance and      Homes for Haringey       Leaflet explaining resident board
                Governance
information                   team         Board Support       needs you                members elections for 2007
                                           Manager                                                                                     a   a
                                           Roxanne Misir
General                       Governance   Governance and
                Governance                                     Profiles                 Profiles of board members.
information                   team         Board Support
                                           Manager                                                                             a   a   a
                                           Roxanne Misir
General                       Governance   Governance and
                The board                                      Board structure          Board hierarchy.
information                   team         Board Support
                                           Manager                                                                             a   a   a
                                           Roxanne Misir
General                       Governance   Governance and
                The board                                      Board papers             All board related literature.
information                   team         Board Support
                                           Manager                                                                             a   a   a
                                           Roxanne Misir
General                       Governance   Governance and                               Board numbers and information
                The board                                      Board membership
information                   team         Board Support                                about members.
                                           Manager                                                                                 a   a
                                                                                        Advice on dealing with
Health, Safety &              Building     Mark Carrington     Asbestos in your home
                 Asbestos                                                               identification/suspicion of asbestos
security                      services     Asbestos surveyor   leaflet
                                                                                        in your home.                              a   a   a

                                           Gowan Turnbull
Health, Safety &              Building                       Urgent Gas Safety          Information leaflet for residents on
                 Gas safety                Senior mechanical
Security                      services                       Checks                     gas safety.
                                           engineer                                                                            a       a   a

                                           Nesan Thevanesan
                              Home
               Consulting                  Finance manager Consulting leaseholders Summary of consultation regulations
Home ownership                ownership
               leaseholders                home ownership   and section 20         for works and services.
                              team
                                           team                                                                                        a

                                           Nesan Thevanesan                             Information on loans to help elderly
                              Home
               Leaseholder                 Finance manager Houseproud: loans for        leaseholders and leaseholders with a
Home ownership                ownership
               schemes                     home ownership   leaseholders                disabled person in their household
                              team
                                           team                                         pay major works bills.
                                                                                                                                       a

                                           Nesan Thevanesan
                              Home
               Leaseholder                 Finance manager Ways to pay your             Payment methods for service
Home ownership                ownership
               schemes                     home ownership   service charges             charges.
                              team
                                           team                                                                                        a




                                                                                    2
                                                                                                                                              9/17/2011




                                          Nesan Thevanesan
                              Home                                                    Explains what major works are, how
               Leaseholder                Finance manager Bills for major works
Home ownership                ownership                                               major works bills are calculated and
               schemes                    home ownership   2006
                              team                                                    how leaseholders can pay them.
                                          team                                                                                a       a

                                          Nesan Thevanesan
                              Home
               Leaseholder                Finance manager Subletting your flat: a     Information for leaseholders on
Home ownership                ownership
               schemes                    home ownership   guide for leaseholders     subletting.
                              team
                                          team                                                                                a       a

                                          Nesan Thevanesan                            Detailed information for
                              Home
               Leaseholders               Finance manager                             leaseholders, including their rights
Home ownership                ownership                    Leaseholders' charter
               charter                    home ownership                              and responsiblities and service
                              team
                                          team                                        charges.                                a   a   a

                                          Nesan Thevanesan
                              Home
               New                        Finance manager Your home: a guide for      Introductory guide for new
Home ownership                ownership
               leaseholders               home ownership   new leaseholders           leaseholders.
                              team
                                          team                                                                                        a

                                          Nesan Thevanesan
                              Home
               Schemes for                Finance manager A guide to buying your      The right to buy scheme for council
Home ownership                ownership
               tenants                    home ownership   home                       tenants in Haringey.
                              team
                                          team                                                                                a   a   a   a

                                          Nesan Thevanesan
                              Home                                                    Transferable Discount scheme grants
               Schemes for                Finance manager Would you like to buy
Home ownership                ownership                                               for tenants to buy a home on the
               tenants                    home ownership   your own property?
                              team                                                    open market.
                                          team
                                                                                                                              a   a   a   a
Home           Leaseholder    Home        Nesan Thevanesan Understanding your         Information for leaseholders on their
Ownership      schemes        Ownership   Finance manager actual service charge       actual service charge for the year
                                          home ownership   2005/06                    2005/06.
                                          team
                                                                                                                              a       a
Home           Leaseholder    Home        Nesan Thevanesan Recovering service         Explains the legal action taken by
Ownership      schemes        Ownership   Finance manager charges through legal       the council to recover service
                                          home ownership   action                     charge debts, including details on
                                          team                                        county court judgments and legal
                                                                                      costs.                                  a       a




                                                                                  3
                                                                                                                                                   9/17/2011




                                                Joyce Hawthorne
                                 Organisational                                            A formal mechanism to deal with
Employment       Personnel                      HR client and     Harassment and
                                 development                                               complaints from employees about
and staff        policies                       people plannig    bullying policy
                                 and personnel                                             harassment and bullying.
                                                officer                                                                                a   a

                                                Joyce Hawthorne                            A procedure to enable employees
                                 Organisational
Employment       Personnel                      HR client and                              to raise concerns about Homes for
                                 development                      Whistleblowing policy
and staff        policies                       people plannig                             Haringey processes and practices
                                 and personnel
                                                officer                                    confidentially.                             a   a
                                                                                           A procedure to enable managers to
                                                Joyce Hawthorne
                                 Organisational                                            address sub-standard working, with
Employment       Personnel                      HR client and     Capability at work
                                 development                                               the aim being to support employees
and staff        policies                       people plannig    procedure
                                 and personnel                                             in reaching acceptable work
                                                officer
                                                                                           standard.                                   a   a

                                                Joyce Hawthorne
                                 Organisational                   Sickness absence
Employment       Personnel                      HR client and                              A procedure to manage and control
                                 development                      monitoring and control
and staff        policies                       people plannig                             sickness absence.
                                 and personnel                    procedures
                                                officer                                                                                a   a

                                                Joyce Hawthorne
                                 Organisational
Employment       Personnel                      HR client and     Recruitment code of      To be used by managers when
                                 development
and staff        policies                       people plannig    practice                 recruitng to a post.
                                 and personnel
                                                officer                                                                                a   a

                                                Joyce Hawthorne
                                 Organisational                                            Provides the standards of conduct
Employment       Personnel                      HR client and
                                 development                      Code of conduct          that must be adhered to by all
and staff        procedures                     people plannig
                                 and personnel                                             employees and workers.
                                                officer
                                                                                                                                       a   a

                                                Joyce Hawthorne                            A formal mechanism to deal with
                                 Organisational
Employment       Personnel                      HR client and                              complaints from employees about
                                 development                      Grievance procedure
and staff        procedures                     people plannig                             conditions of service, work or
                                 and personnel
                                                officer                                    working conditions
                                                                                                                                       a   a
                                             Winston Reid Head
                                                                                           Information on residents
Nuisance/anti                    Tenancy     of tenancy        Preventing and getting
                 Pest control                                                              responsibilities and how HfH will deal
social behaviour                 management management         rid of pests and vermin
                                                                                           with pets nuisance.
                                             (West )                                                                              a        a   a
Policies plans                               Maggie Latto
                                 Business                                                  This report looks at the last year, and
and              Annual report               Communications Annual report 2006
                                 improvement                                               forward over the next year.             a   a   a
performance                                  Manager




                                                                                       4
                                                                                                                                                     9/17/2011




                              Business
                 Communicatio
Policies plans                improvement - Maggie Latto                                      Sets out our strategy, plans and
                 ns and                                            Communications
and                           service       Communications                                    timetables for communicating
                 marketing                                         strategy
performance                   development Manager                                             effectively with HfH stakeholders.
                 strategies
                              team                                                                                                   a   a   a
                                            Roxanne Misir
Policies plans   Delivery and
                              Governance Governance and                                       Format and structure of carrying out
and              improvement                                       Delivery plan
                              team          Board Support                                     delivery.
performance      plan
                                            Manager                                                                                  a   a   a
                                            Roxanne Misir
Policies plans   Delivery and
                              Governance Governance and
and              improvement                                       Delivery plan summary      Overview of delivery plan.
                              team          Board Support
performance      plan
                                            Manager                                                                                  a   a   a
                              Business                                                        1. Equal opportunities policy
                                            Joyce Hawthorne
Policies plans                improvement -                                                   (executive summary) 2. Equal
                 Equalities                 HR client and          Achieving equality;
and                           service                                                         oportunities policy 3. Equalities
                 policies                   people plannig         respecting diversity
performance                   development                                                     indicators and monitoring
                                            officer
                              team                                                            procedures.                            a       a   a
                              Business
                                            Joyce Hawthorne
Policies plans                improvement -                                                   1.Best value and equal opportunities
                 Equalities                 HR client and          Achieving equality;
and                           service                                                         2. Equal opportunities management
                 policies                   people plannig         respecting diversity
performance                   development                                                     and staff handbook.
                                            officer
                              team                                                                                                   a       a   a

                                Building       Bob Watts
Repairs and      General                                            Reporting Housing         Leaflet about how to report repairs
                                services/busin Executive director
maintenance      Repairs                                            Repairs                   and other general information.
                                ess support    of building services                                                                      a   a   a
                                                                   Dealing with damp,
                                 Building       Angela Anderson                               Information leaflet about damp and
Repairs and                                                        condensation and
                 General repairs services/busin Senior                                        condensation and what to do and
maintenance                                                        mould growth in your
                                 ess support    administrator                                 our responsibilities.                      a   a
                                                                   home.
                                                                                              Monthly reports (excel files)
                                           Manley Murray
Repairs and                     Asset                                                         prepared for Area based housing
                 Major works               Principal project       Area housing reports
maintenance                     management                                                    staff showing progress on capital
                                           manager
                                                                                              programme.                                 a   a
                                                                                              Tender Reports to Procurement
                                           Manley Murray
Repairs and                     Asset                                                         Committee on individual projects.
                 Major works               Principal project       Procurement reports
maintenance                     management                                                    Part B of the reports contain exempt
                                           manager
                                                                                              information.                               a   a




                                                                                          5
                                                                                                                                                9/17/2011




                                                                                      Reports prepared by Design
                                       Manley Murray
Repairs and                 Asset                           Feasibility reports for   Consultants giving information on
              Major works              Principal project
maintenance                 management                      individual projects       condition of block and possible
                                       manager
                                                                                      options for repair and improvement.               a
                                                                                      Regular information from Project
Repairs and                 Asset      Individual project
              Major works                                   Newsletters               Manager to residents about progress
maintenance                 management managers
                                                                                      on project.                                   a   a
                                                                                      Booklet explaining what major works
                                                                                      are and how we involve residents
                                       Catherine O'Reilly   A council resident's
Repairs and                 Asset                                                     before during and after works. To be
              Major works              Tenant iaison        guide to major works
maintenance                 management                                                revised and issued by HfH before
                                       officer              consultation
                                                                                      Decent Homes programme starts in
                                                                                      April 2007.                                       a
                                                                                      A questionnaire sent to a potential
                                                          Pre-qualification           partner who responds to initial
                                       Ola Akinfe Head of
Repairs and                 Asset                         questionnaire for           invitation to tender. The
              Major works              asset
maintenance                 management                    procurement of              Compliance Team will supervise and
                                       management
                                                          compliance team             monitor the Decent Homes Works
                                                                                      Projects.                                         a
                                           Stephen Greaves
                            Building
Repairs and   Schemes for                  Operation                                  Sets out repairing responsibilities for
                            services/busin                   Repairs handbook
maintenance   tenants                      surveying manager                          tenants and leaseholders.
                            ess support
                                           (South)                                                                              a       a   a
                                                                                      A leaflet explaining how residents
                            Resident
Resident      Getting                                                                 can get involved with the repairs
                            involvement   Simon Godfrey     Can you fix it?
involvement   involved                                                                service and major works
                            team
                                                                                      programmes                                a       a   a
                                                                                      A leaflet that explains how residents
                            Resident
Resident      Getting                                                                 can help improve the way Homes for
                            involvement   Simon Godfrey     Working together
involvement   involved                                                                Haringeytalks to and involves
                            team
                                                                                      residents                                 a       a   a
                                                                                      A leafllet that explains how residents
                            Resident
Resident      Getting                                                                 can help improve services by
                            involvement   Simon Godfrey     Different views?
involvement   involved                                                                getting involved in specialist groups
                            team
                                                                                      and panels                                a       a   a
                            Resident                                                  A leaflet tha explains the ways
Resident      Getting
                            involvement   Simon Godfrey     Got a minute?             residents can get involved nd help
involvement   involved
                            team                                                      improve the service.                      a       a   a
                            Resident                                                  A leafletthat explains how residents
Resident      Getting                                       Want to make a local
                            involvement   Simon Godfrey                               can help improve the area where
involvement   involved                                      impact?
                            team                                                      they live.                                a       a   a




                                                                                  6
                                                                                                                                                 9/17/2011




                                                                                        A leaflet that explains how residents
                         Resident                            Get involved with the
Resident      Getting                                                                   can find out more about the Board
                         involvement   Simon Godfrey         Homes for Haringey
involvement   involved                                                                  and how to become a member of
                         team                                Board
                                                                                        the Board.                               a       a   a
                         Resident
Resident      Getting                                                                   Homes for Haringey's resident
                         involvement   Sarah Davies          Your voice counts
involvement   involved                                                                  involvement agreement
                         team                                                                                                            a
                         Resident
Resident      Getting                                                                   A summary of the resident
                         involvement   Sarah Davies          Your voice counts
involvement   involved                                                                  involvement agreement
                         team                                                                                                    a       a   a
                                                                                        Agreement between Homes for
                         Resident      Chris Bell Resident   Stonebridge estate         Haringey and the residents'
Resident
              Compacts   involvement   involvement           local residents'           association detailing level of service
involvement
                         team          officer               compact                    expected from Homes for Haringey
                                                                                        and residents.                                   a

                                       Joe Boake Senior                                 What Umbrella Assocations need to
                         Resident
Resident      Getting                  resident              Recognition criteria for   show to be formally recognised by
                         involvement
involvement   involved                 involvement           umbrella groups            Homes for Haringey/London Borough
                         team
                                       officer                                          of Haringey (EDT September 2006).
                                                                                                                                         a
                                       Joe Boake Senior
                         Resident
Resident      Getting                  resident              Your home -your say        Contact cards for Resident
                         involvement
involvement   involved                 involvement           cards                      Involvement team.
                         team
                                       officer                                                                                           a
                                       Christine Maitland
                                       Resident
                         Resident
Resident      Getting                  involvement           Carers allowance claim A form that a carer signs to confirm
                         involvement
involvement   involved                 monitoring and        form                   that they have provided care.
                         team
                                       administrative
                                       officer                                                                                       a   a
                                       Michelle Johnson
                         Resident
Resident      Getting                  Resident                                         Information on ways residents can
                         involvement                         Getting involved form
involvement   involved                 involvement                                      get involved.
                         team
                                       officer                                                                                           a
                                       Simon Godfrey
                         Resident
Resident      Getting                  Involvement and       Resident involvement       Sets out how residents can get
                         involvement
involvement   involved                 communication         strategy                   involved. (EDT October 2006).
                         team
                                       manager                                                                                   a       a
                                       Maria Fletcher-
                         Resident                                                       Information on dates, locations and
Resident                               Resident              Notice of Homes For
              Meetings   involvement                                                    contact details for Panel and sub-
involvement                            involvement           Haringey meetings
                         team                                                           group meetings.
                                       support officer                                                                           a   a   a   a




                                                                                  7
                                                                                                                                      9/17/2011




                                       Maureen Clark
                                       Resident
                         Resident                                                  Form for residents to complete in
Resident                               involvement
              Meetings   involvement                         Meeting expenses form order to claim expenses for meetings
involvement                            monitoring and
                         team                                                      they attend.
                                       administrative
                                       officer                                                                                a   a
                                       Michelle Johnson
                         Resident
Resident                               Resident              Residents Consultative
              Minutes    involvement                                                  Minutes of meetings held.
involvement                            involvement           Forum Minutes
                         team
                                       officer                                                                            a       a
                                       Jan Madden Head
Resident                 Lordship Lane                       Residents Repairs Panel
              Minutes                  of repairs                                    Minutes of meetings held.
involvement              depot                               minutes
                                       operations                                                                         a       a
                                       Sharon Morgan
                                                             Tenancy and estate
Resident                 Tenancy       Head of tenancy
              Minutes                                        management panel         Minutes of meetings held.
involvement              management management
                                                             minutes
                                       (North)                                                                            a       a
                         Resident      Ola Akinfe Head of
Resident                                                     Asset management sub-
              Minutes    involvement   asset                                       Minutes of meetings held.
involvement                                                  group minutes
                         team          management                                                                         a       a
                                       Simon Godfrey
                         Resident
Resident                               Involvement and       Supported Housing
              Minutes    involvement                                                  Minutes of meetings held.
involvement                            communication         Forum
                         team
                                       manager                                                                                    a
                                       Ola Akinfe Head of
Resident                 Asset                               Procurement sub-group
              Minutes                  asset                                       Minutes of meetings held.
involvement              management                          minutes
                                       management                                                                         a       a
                                       Judy Bishop
                         Resident
Resident                               Resident              Tenant participation
              Minutes    involvement                                                  Minutes of meetings held.
involvement                            involvement           panel minutes
                         team
                                       officer                                                                            a       a
                         Resident      Chris Bell Resident
Resident                                                     Training sub-group
              Minutes    involvement   involvement                                    Minutes of meetings held.
involvement                                                  minutes
                         team          officer                                                                                    a

                                       Nesan Thevanesan
                         Home
Resident                               Finance manager Leasehold Panel
              Minutes    ownership                                                    Minutes of meetings held.
involvement                            home ownership   minutes
                         team
                                       team                                                                               a       a




                                                                                  8
                                                                                                                                 9/17/2011




                                      Nesan Thevanesan
                        Home
Resident                              Finance manager Leasehold forum
              Minutes   ownership                                               Minutes of meetings held.
involvement                           home ownership   minutes
                        team
                                      team                                                                           a   a
                                    Simon Godfrey
                        Resident
Resident                            Involvement and     Disabled peoples'
              Minutes   involvement                                             Minutes of meetings held.
involvement                         communication       group minutes
                        team
                                    manager                                                                          a   a
                                    Michelle Johnson
                        Resident
Resident                            Resident            Somali-speaking Group
              Minutes   involvement                                           Minutes of meetings held.
involvement                         involvement         minutes
                        team
                                    officer                                                                          a   a
                                    Michelle Johnson
                        Resident                        Turkish-speaking
Resident                            Resident
              Minutes   involvement                     &Kurdish speaking       Minutes of meetings held.
involvement                         involvement
                        team                            group minutes
                                    officer                                                                          a   a
                                    Judy Bishop
                        Resident
Resident                            Resident            Elderly & Special Needs
              Minutes   involvement                                             Minutes of meetings held.
involvement                         involvement         Panel minutes
                        team
                                    officer                                                                              a
                                    Maggie Latto
Resident                Communicati                     Communications panel
              Minutes               Communications                           Minutes of meetings held.
involvement             ons team                        minutes
                                    manager                                                                          a   a
                                    Mark Smith -
Resident
              Minutes   Finance     Deputy finance      Finance panel minutes   Minutes of meetings held.
involvement
                                    director                                                                         a   a
                                    Simon Godfrey
                        Resident
Resident                            Involvement and     Advocates support
              Minutes   involvement                                             Minutes of meetings held.
involvement                         communication       group minutes
                        team
                                    manager                                                                          a   a
                                                                              Regular magazine sent to all
                                    Maggie Latto
Resident                Communicati                                           residents with features on Homes For
              News                  Communications      Homes Zone newsletter
involvement             ons team                                              Haringey services, new ideas and
                                    Manager
                                                                              information.                         a     a
                                      Maria Fletcher-
                        Resident                                                Information on the progress,
Resident                              Resident
              Panels    involvement                     Panel updates           outcomes and future work of Panels
involvement                           involvement
                        team                                                    and sub groups.
                                      support officer                                                                a   a   a
                                      Simon Godfrey
                        Resident
Resident                              Involvement and   Code of conduct -       Information on what is expected of
              Panels    involvement
involvement                           communication     panels                  panel members.
                        team
                                      manager                                                                            a




                                                                            9
                                                                                                                                                        9/17/2011




                                               Joe Boake Senior
                             Resident
Resident      Residents'                       resident              Setting up a residents'    Information on how to set up a
                             involvement
involvement   associations                     involvement           association leaflet        residents' association.
                             team
                                               officer                                                                                      a   a
                                               Joe Boake Senior
                             Resident                                                           A form to apply for resident
Resident      Residents'                       resident              Resident association
                             involvement                                                        association funding (EDT September
involvement   associations                     involvement           grant application form
                             team                                                               2006).
                                               officer                                                                                          a
                                               Simon Godfrey
                             Resident                                                           A diagram showing involvement
Resident                                       Involvement and       Resident involvement
              Structure      involvement                                                        mechanisms for Homes for Haringey
involvement                                    communication         structures
                             team                                                               residents.
                                               manager                                                                                      a   a   a
                                               Simon Godfrey
                             Resident
Resident                                       Involvement and       Role of an advocate        Information pack on advocates and
              Training       involvement
involvement                                    communication         leaflet/training pack      their roles.
                             team
                                               manager                                                                                      a   a
                             Resident          Chris Bell Resident   Presentation and public
Resident                                                                                      Information pack on Presentations
              Training       involvement       involvement           speaking skills training
involvement                                                                                   and Public speaking.
                             team              officer               notes                                                                      a
                                               Judy Bishop
                             Resident
Resident                                       Resident              Committee skills training Information pack on committee
              Training       involvement
involvement                                    involvement           pack                      skills.
                             team
                                               officer                                                                                          a
                             Resident          Chris Bell Resident   Eligibility criteria for
Resident                                                                                        Eligibility criteria for funding for
              Training       involvement       involvement           funding for individual
involvement                                                                                     individual external training.
                             team              officer               external training                                                          a
                             Resident          Chris Bell Resident
Resident                                                             Training mission           Sets out Homes for Haringey's aims in
              Training       involvement       involvement
involvement                                                          statement                  respect to its training programme.
                             team              officer                                                                                          a
                             Resident          Chris Bell Resident                            sets out how training will be
Resident
              Training       involvement       involvement           Tenant training strategy delivered to council tenants in the
involvement
                             team              officer                                        Borough.                               a          a
                                                                     A Guide to supported
              Guide to                                                                        Information on supported housing for
Sheltered                                      Len Weir Service      housing for older
              supported      Social services                                                  London Borough of Haringey
housing                                        manager               people and people
              housing                                                                         tenants, lessees and other residents . a
                                                                     with disabilities                                                          a

                                                                                                Desribes the standard of
                             Tenancy                                 Homes for Haringey
Tenants       New tenants               Paul Young                                              repair/decoration properties should
                             management                              Letting Standard
                                                                                                be in when let to a new tenant.         a       a
                                                                     Beating Bad Behaviour:
                             Tenancy                                                        Explains what is meant by demoted
Tenants       Evictions                 Jackie Thomas                Your guide to demoted
                             management                                                     tenancy and how it will be applied
                                                                     tenancies                                                          a       a   a




                                                                                           10
                                                                                                                                                  9/17/2011




                                   Maggie
                                   Latto/Tenancy                                          Brief newsletter to residents on each
                        Tenancy    management                                             estate about estate inspections.
Tenants   Estates                                    Estate bulletins
                        management officers/Sean                                          Also gives general information about
                                   Gardiner                                               the estate.
                                   (Broadwater Farm)                                                                                      a

                                   Tenancy
                                   management
                        Tenancy                      Estate inspection                    Information notices about
Tenants   Estates                  officers/Sean
                        management                   notices                              forthcoming estate inspections.
                                   Gardiner
                                   (Broadwater Farm)
                                                                                                                                          a
                                   Tenancy
                        Tenancy                                                           Reports based on estate inspection
Tenants   Estates                  management                 Estate inspection reports
                        management                                                        detailing concerns raised.
                                   officers                                                                                               a
                                                                                        Provides information on how the
                                          Peter Purdie Head Estate residents parking
Tenants   Estates       Estate services                                                 estate residents parking scheme
                                          of estate services scheme
                                                                                        operates.                                         a
                                          Paul Dennehy
                                          Head of tenancy                               Leafleat explaining concierge
Tenants   Estates       Estate services                      You and your concierge
                                          management                                    services.
                                          (South)                                                                                 a       a
                                                                                        A booklet that details the tenants'
                                                                                        rights and responsibilities as well as
                        Tenancy           Bibi Khan Project                             the councils aims and responsibilities
Tenants   New tenants                                        Tenants charter
                        management        manager                                       (revised tenants' charter for Homes
                                                                                        for Haringey is currently in draft
                                                                                        format).                                  a   a   a   a
                                          Paul Dennehy
                        Tenancy           Head of tenancy                               Information pack giving new tenants
Tenants   New tenants                                        Welcome pack
                        management        management                                    information about the area.
                                          (South)                                                                                         a
                                          Jacqui Chapman
                        Income                               Housing rent and           Information leaflet about housing
Tenants   Rent                            Head of income
                        collection                           charge card leaflet        rent and charge card.
                                          collection                                                                                  a   a   a
                                          Jacqui Chapman                                Having trouble paying your bills,
                        Income                               Having trouble paying
Tenants   Rent                            Head of income                                Information leaflet about Citizens
                        collection                           your bills?
                                          collection                                    Advice Bureaux.                           a       a   a
                                          Jacqui Chapman
                        Income                                                          Information leaflet about direct
Tenants   Rent                            Head of income     Rents direct debit leaflet
                        collection                                                      debit and £10.00 incentive scheme.
                                          collection                                                                              a   a   a   a




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                                Winston Reid Head                        Explanatin of how tenants can get
                     Tenancy    of tenancy        Moving out of your     £250 if they give 4 weeks notice of
Tenants   Vacation
                     management management        council Home leaflet   vacation of their home if they leave
                                (West )                                  it in good condition.                  a   a   a




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