Appendix1xls - The Computerworld Honors Program.xls

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					1.Implementation strategy provides the implementation framework for the delivery of each workstream.
2.The framework is applied to each workstream, at their respective workshops.
3.The output forms the basis of the implementation approach and plan for each workstream.
4.Each of the workstream strategies and plans are considered together to produce an overall implementation plan for the depl
presentation at the steering committee.
5.Now each workstream has a workable implementation strategy allowing the detailed implementation planning. This will b
6.Each implementation plan is presented for the CIO review.

The IT implementation plan will follow standard LTSB, Group IT & SD procedures for deployment. Where this is not possi

                 1                                 2                                 3                                4
                                                Workshops                                                         Strawman
                                        1. Customer Experience                                               Implementation
                                                                           Work-stream specific
                                               2. Cash & IHT                                               Cross stream wor
          Implementation                                                          draft:
                                        3. International & CHAPS                                                  understan
        Strategy Framework                                                Implementation Strategy
                                        4. Customer Information                                            implementations a
                                                                            Implementation Plan
                                                  5. Cards                                                 of PSD & to see w
                                              6. Infrastructure                                             have dependency

           IT & Business                     IT & Business                     IT & Business                     IT & Busine
         Implementation Mgr               Implementation Mgrs               Implementation Mgrs               Implementation
ach workstream.

 rall implementation plan for the deployment of PSD across the LTSB estate. This will lead to the strawman plan for

mplementation planning. This will be an evolving process leading upto implementation.

 deployment. Where this is not possible exceptions will be sought upfront. e.g. ITEC waivers, fast-tracking CRs, etc.

                                 4                                5                                6
                       Implementation Plan:
m specific                                              Work-stream specific                  CIO reviews
                     Cross stream workshop to
 :                                                            detailed:                   (one for each stream)
 n Strategy                                            Implementation Strategy
                     implementations across all
 ion Plan                                                Implementation Plan              Steering Committee
                     of PSD & to see where we
                      have dependency issues

  ness                    IT & Business                     IT & Business                     IT & Business
 ion Mgrs              Implementation Mgrs               Implementation Mgrs               Implementation Mgrs
                                                                                           Project Governance:
                                                                                         CIO Payment & Business
                                                                                             PSD Programme
                                                                                             Service Delivery
                                                                                          App Dev Maint (ADM)
 man plan for

king CRs, etc.



 n Mgrs
System/Application                 Description                                                 Payment Functionality
Aptra XFS                          Low level software supplied by NCR to enable the core       As per description
                                   functions of NCR ATMs
ARAC                                System for Returning BACS Credits which have found         Returns Service
                                   to be unapplied on CAP.
AS400 Visa Disputes                A Xansa application which sits on an AS400. A batch file    As per description
                                   is sent from the ASVQ Visa Query to flag issues and
                                   disputes. Upadest of the issues flagged are then
                                   reported back to BASE II
ASVQ VISA Query                    Sits in front of the AS400 deals with transaction errors.   As per description
                                   Transaction are stored online for six months.

ATLAS                              Back-office system for Foreign Xchange and Money            Generates settlement
                                   Market trades. It has links (via file transfer) into        payments to EBS for Chaps
                                   Common System, CAP and provides closing Xchange             and SteLink for currency
                                   rates to other systems in Group IT.                         payments.
ATM Disputes System                This system is to allow users to manually input,            Case management and
                                   maintain, track and close customer ATM disputes within      investigation tool.
                                   the minimum mandated time period stated by the link
                                   ATM standards (currently 12 days).
ATMIS                              The ATMIS database provides the information to              A tool to track the availability
                                   populate approximately 90 reports. It is a source of        of ATM's
                                   ATM performance data. ATMIS also helps drives the
                                   recovery of ATMs, allowing both the business and
                                   operational areas to track ATMs that are underperformi

AUDDIS (Automated Direct Debit     This system allows branch staff BIT system access to        Administration of AUDDIS
Instruction Service)               enquire on any new AUDDIS instructions received             instructions received through
                                   through the BACS system, with an option to reject (on a     the BACS system.
                                   customer‟s behalf). The required ADDACS transactions
                                   are generated in the case of rejections. It i

Audit and Scoring Tool             Analysing trends on Payfix repairs                          As per description

BACS Bypass (BACSBYP)              The system accepts and audits Direct Debit and Bank         BACS Out-Clearing
                                   Giro Credit entries which are to be sent via tape to the
                                   Bankers' Automated Clearing Service Limited (BACS),
                                   or alternatively directly to STP In-Clearings. The input
                                   files are accepted and entries which

BACS Charges (BACSCHRG)            Maintains charging details of BACS charges incurred by      Corporate Charging
                                   sponsored customers, maintains statistics of usage by
                                   sponsored customers and generates entries to
                                   customers accordingly.
                                   File maintenance is received via the CIAR system and
                                   input with the BACS charg
BACS High Speed (BACSHST - HIIST   The role of the HST service is to transmit data between     AM(Transfer of electronic
Inbound and HOIST Outbound )       VOCA processing services and the users of those             payments from the banks
                                   services. HST does not itself have any role in validating   systems to and from BACS)
                                   or processing the data it transfers
                                   BACSHST (HIIST) is a LTSB application that interfaces
Bacstel IP terminal                   Used to send BACS transactions direct to BACS.          As per description
                                      Various applications in use throughout Group - supplied
                                      by Bottomline, MicroGen etc. Users manually log on
                                      using a smart card reader for downloading data from the
                                      Bacstel IP Terminal Portal to download data/r

Banctec Efirst Capture                Document scanning and data capture system           Image and data Capture for
                                                                                          PP documents
Base 24                               Base24 provides an ATM management system for the    Processing of all transactions
                                      LTSB ATM network. The system also performs card and through the ATM network
                                      PIN authorisation for all LTSB debit card
                                      transactions ( acquired at ATM, branch counter
                                      terminal or POS) before switching/routing the
                                      transactions to th
BASE II                               BASE II acts as the settlement process for all             As per description
                                      transactions that are made. BASE II is a PC based in
                                      Peterborough that receives statements twice a day from
BIT - Travel                          A host emulation application providing foreign currency    As per description
                                      sales/purchase and travellers cheque sales functionality
                                      to the UK retail network. Additionally provides an
                                      automated exchange rate sheet print to branches
                                      configured to receive one.
Branch Network System (BNS)           BNS provides funds authorisation for ATM , branch          Funds authorisation for ATM ,
                                      counter terminal and POS transactions for accounts on      Counter & POS transactions
                                      CAP as well as account enquiries and certain account       ATM cash accounting interface
                                      maintenance functions for these accounts. BNS also         to CBS
                                      produces many branch/head office reports from              File of customer account
                                                                                                 postings to CAP arising from
                                                                                                 ATM and Counter transactions.

(Branch Network System Cash Point)    Intra day balance maintained for all CAP accounts to       As per description
BNS CP                                mitigate the constraint of Central Accounting Platform
                                      being batch.
Branch Network System - Clearing      The system provides the ability for LTSB Service            Enter, Edit, Cancel, Authorise
House Automated Payment System        Centres to initiate payments for their customers and       payments via PBS. Also able
(BNS CHAPS)                           receive receipts of payments sent to their customers.      to do payment specific
                                      This system handles payments initiated via the PBS         enquiries
                                      CHAPS system. It also directs receipt advices.

Bulk Paper Outclearing                The bulk outclearing application currently runs on V       Cheque and paper credit
                                      Series IPS and is run by IPSL in Milton Keynes. This       capture and validation
                                      allows the capture of cheque & credit codeline data for
                                      posting and interbank exchange
Core Banking System (CBS)              LTSB Retail banking system (also Business Banking by
                                      Nov 2009).
Central Accouting Platform (CAP)      It is a Business banking, commercial and corporate      Accounting platform
                                      accounting platform. It is an accounting system that
                                      holds the majority of non-personnel accounts. Some non-
                                      personnel accounts are also held on C/S (Common
                                      System). The system is batch in nature but ther

Central Outlcearing NPA Unit (CONU)   The centrallised outclearing NPA unit runs several         Branch reconcilliation
                                      Windows applications that support the reconcilliation of
                                      the IOP branch diiferences.
Central Return in HOST (CRI Host)    This is a process that feeds IPSL with the necessary         Cheque return process
                                     data to support the CRI process and provides DR back
                                     up storage for IPSL
Central Returns In iPSL (CRI iPSL)   This is a Bantec application that is run out of Milton       Cheque return process
                                     Keynes by IPSL to support the centralised return
                                     process for the Bank, this relies on input data being
                                     supplied by the bank.
CHAPS End of Day                     A stand alone application that sits before CAP. It takes     As per description
                                     in TANDEM and BNS Log files of CHAPS payments
                                     (debits) and receipts (credits). From this it produces
                                     accounting entries for CAP and Common System
                                     accounts, plus various reports. It also reports on C

CHAPS LCS                            Processing of High Value Sterling Payments. An               Real time settlement and
                                     interface between CHAPS and the branch network,              liquidity management.
                                     serviced via PBS, enables branch users to make
                                     CHAPS payments and enquiries. A link between
                                     CHAPS and the Common System allows for overseas
                                     payments to be proce
CHAPS Receipts System (CRS)          CHAPS Receipts System (CRS) - a web-browser                  As per description
                                     application hosted on the Business Application Intranet
                                     (BAI). CRS will process information about receipts that
                                     have already been posted to the customer‟s account via
                                     CHAPS. This information is provided from t

CHAPS RTGS Terminals                 CHAPS RTGS (Real Time Gross Settlement) Terminals            As per description
                                     are used to interrogate the bank's (Lloyds TSB) balance
                                     with the Bank of England and manage the bank's
                                     sterling liquidity
CIAR                                 CIAR allows files to be accepted on to the IBM               As per description
                                     mainframe in a consistent fashion for subsequent
                                     processing by applications. To receive data via a
                                     number of media types, validate that data (header,
                                     trailer and record count only) and pass that data on to su

CMAS                                 CMAS holds customer Card details such as name,            As per description
                                     address, sort code, PAN No., start date / expiry date and
                                     chip information.
Common System                        Common System is the UK Retail Bank's International          Processing of cross border
                                     accounting and payments system for processing retail         payments some of which
                                     and wholesale operations. The primary responsibility of      involve CHAPS
                                     Common System is to process incoming and outgoing
                                     international payments products.

Corporate Payments Hub (CPH)         Corporate Payments Hub (CPH) – Infrastructure used           For LloydsLink Online -
                                     for the processing of inward payment instructions            Validation and routing
                                     received via customer‟s use of the International             For Inward Receivables -
                                     Receivables service and outward payment instructions         validation, accounting and
                                     received via the Payments service. Processes incomin         advice generation
CPSI                              Collection of programs and applications which were left As per description
                                  behind before TSB merged with Lloyds. Most of the
                                  applications/programs were migrated on to FDI which is
                                  a 3rd party service. It currently is used as a staging area
                                  where it takes payments from MTS a

CRDMS                             It is a reference data source for PSD Zone                As per description
                                  Currencies/Countries/Business Segment. This
                                  information is sent to Common/EBS/CPH. It is also a
                                  reference data source for Averaged Agent charge data
                                  Country/Business Segment. This information is sent to
                                  Common sy
Credit In Clearing                The Credit Inclearing captures application is run on a    Credit capture and validation.
                                  Unisys V series host by IPSL. This capture credit
                                  codeline data from the credits exchanged by the other
                                  member banks to generate branch listings and posting
                                  feeds into LTSB systems
CYOTA                             3rd Party service that allows secure online payments      Anti fraud measure for credit
                                  and captures customer detail. it is used to authorise     cards
                                  transactions online for customers that hold a LloydsTSB
                                  credit card. This is an increase in security when using
                                  credit cards online as other details

Debit In Clearing                 The Debit Inclearing image enabled capture application     Credit capture and validation
                                  is run on a Unisys A series host by IPSL. This captures   to feed Plateau 9 .
                                  Debit codeline data from the Debits exchanged by the
                                  other member banks to generate extract files that are
                                  matched against the IBDE files by LTS

DP500                             The DP500s are bulk cheque reading & sorting         For Inward Receivables -
                                  machines supplied and supported by Unisys. They have validation, accounting and
                                  associated workstations which run software supplied  advice generation
                                  and supported by Business Systems Limited (BSL)

EBA Workstations                  EBA is a low value, high volume International Payment     Liquidity and Reporting
                                  System similar to BACS in the UK. Payments which
                                  meet the criteria are sent out via Common System with
                                  an EBA header and the central infrastructure routes the
                                  payments to the beneficiary. EBA worksta

Electronic Banking System (EBS)   Electronic Banking System - EBS is the Bank‟s             Payment processing and
                                  Electronic Banking system, providing an interface         routing for Lloydslink and POLi
                                  between the customer and the Bank for electronic          originated payments
                                  payments. Customers use EBS to either receive
                                  information from the Bank (account balance and
                                  statement data) o

FDBA                              Captures fulfilment information provided by SCC in the    Also used to generate the Real
                                  S1 & S4 files and forwards the appropriate accounting     Time Feed to CBS accounting
                                  transactions to CAP/CBS and ISC.                          transactions initiated by the
                                                                                            ICOM confirmation screen.
FileNet IDM                             Data Capture and document archiving system. Workflow Data Capture and archiving of
                                        system used to view and action images of customer‟s     PP forms. Set up, amend and
                                        standing orders and direct debits requests and mandates cancel direct debits and
                                                                                                standing orders
FileNet Workflow                        Data Capture and document archiving system. Workflow Data Capture and archiving of
                                        system used to view and action images of customer‟s     PP forms Set up, amend and
                                        standing orders and direct debits requests and mandates cancel direct debits and
                                                                                                standing orders
FTA                                     Fund Transfer Archive - Payments archive database           Payment Archive
                                        used for payment queries and anti-money laundering
HA90                                    This is a part of the Debit Inclearing report and extract    Debit posting and report
                                        process that feeds downstream accounting platforms.         production

HC90 / HC1102                           This is the Euro Debit and Credit posting application that Euro Debit & Credit posting
                                        receives posting extract files from IPSL to generated      and report production
                                        postings into Common System and for debits feeds the
                                        branch list production.
Heat                                    HEAT (Help Desk Automated Tool) is a call logging           As per description
                                        system that tracks and logs inbound customer calls.
                                        Currently used by a team in Andover who operate as
                                        Lloydslink Helpdesk
HOCAS                                   HOCAS validates credit items for Collection Accounts,       The system receives detail of
                                        (UK & Overseas) Agency Accounts & (UK & Overseas)           all credits from the paper
                                        Branch Accounts, creates posting entries for the            credit in-clearings system.
                                        appropriate accounting system and creates extract files
                                        & reporting.
HORACE (Head Office Recall of           System allowing Business user on Recall Standing            Recall Service
Automated Credit Entries)               Order payments destined to our Head Office Collection
                                        Account Customers on Day 2 of the BACS 3 Day Cycle.

IBDE in                                 This validates incoming IBDE files from IBDE3 and then      IBDE file receipt and validation
                                        feeds this data in ti Plateau 9 and forwards on copies to
                                        IPSL to assist with the Debit Inclearing capture.

IBDE Out                                 This process picks up outgoing IBDE files that are         IBDE file receipt and
                                        generated by IPSL authenticates them and transmits          transmission
                                        them to the IBDE3 gateway, it also generates last files
                                        per bank and creates settlement reports.

ICOM                                    Third Party (Carreker) Cash notes and coins forecasting     Generates orders for Notes
                                        and ordering tool for Branches and ATMs.                    and Coins deliveries and
                                                                                                    collections to G4S
Integrated Clearing System (iPSL)       This is the data and paper matching Image enabled           IOP Debit & Credit capture
                                        application within IPSL that runs on a NT4 and A Series
                                        platform. Paper capture records are compared to the
                                        data mapping feeds and reconciled. This produces a
                                        number of posting feeds / reports and IBDE fi

Integrated Outclearing Processing (iPSL) This process is the feed of IOP data captured at the       IOP data reference data feeds
                                         counter and received from CBS / Data Mapping. 16 files
                                         4 per CBS accounting region are transmitted to IPSL
                                         during the day at 4 specific cut off times.
Lloydslink                          Allows business customers to obtain banking facilities     Payment origination for
                                    (Cash Management and Payment functionality) using          Corporate and BB customers
                                    their own PCs via a dial up service that uses smartcard
                                    security. LloydsLink is a PC based product that allows
                                    Corporate, Commercial and Business Ban

LOTS                                The new Lloyds TSB Online Trade Service (LOTS)             This product provides
                                    system provides Lloyds TSB Trade customers with web-       Corporate Customers with a
                                    based self-service . Customers access the LOTS             web enabled service providing
                                    system via the Internet. Bank users access the LOTS        straight through processing of:
                                    system via the Intranet or the Internet.                   Import and Export Letters of
                                                                                               Credit, Import & Export
                                                                                               Documentary Collections (inc
                                                                                               Direct Collections), Guarantees

Massfix                             The MASSFIX product is the BULKING and                  Automated bulking/debulking
                                    DEBULKING tool that interfaces with Stelink. MT103's    of SWIFT payments
                                    from Common System are bulked into MT102's.
                                    MT102's are debulked into MT103's Messages are
                                    sent/received via the SWIFT FIN application as MT102‟s.
                                    Operational resp

Money Transmission Services (MTS)   Money Transmission Service (MTS) is used for the          As per description
                                    reconciliation and settlement of accounts used to run our
                                    ATMs and our Industry ATM partners.
Network Reference File (NRF)        A Data store that contains details of ATM Site             As per description
                                    information and is maintained by ATM business.
Online for Banking (O4B)            The internet banking site for LTSB Business Banking        As per description
Out Clearing Image Archive (OCIA)   OCIA is the banks tactical image archive for items         IOP image archive and lookup
                                    captured during the IOP process. The images are
                                    captured by IPSL and are transferred to the banks
                                    system via cartridge. The images are made available to
                                    certain users via the intranet. Currently images ar

Paper Sort                          This is really a process that is know as DSS (Dynamic       Debit and Credit voucher
                                    Sort System) that is run by IPSL on a V Series host in     sorting
                                    Milton Keynes. This allows the paper items captured to
                                    be sorted into predicted sort orders for Debits and
PATS                                PATS: The PATS application has been developed to           Case management for
                                    provide process automation to the payments enquiry         payment correspondence and
                                    resolution process. Payment Services process tens of       investigations
                                    billions of pounds worth of international payments per
                                    day using the Common System Funds transfer appl

Payfix                              PayFix is a product developed by Logos-Cognitive           Automated repair of SWIFT
                                    Systems Europe (Logos-CSE) to improve automated            payments
                                    processing of SWIFT payment messages within Banks.
                                    PayFix identifies incomplete and unformatted fields that
                                    need to be enhanced, in order to be processed auto
Payment ACD                         ACD (Automated Call Distribtion) Application box that is   As per description
                                    managed and supported by IBM. Used in both service
                                    centres in Andover and Gillingham the ACD acts as a
                                    switch where all the customer calls are directed to the
                                    ACD and routed to the appropriate Agent

Payments BACS (Banking Automated    Allows customers to initiate BACS payment instructions     Bulk low value submission for
Payment Service)                    either by uploading a file containing numerous             Corporate customers
                                    instructions or manually entering instructions one by
                                    one. The Web Series product from BottomLine is used
                                    to provide the service. The BACS payment instru

PBS - Travel                        PBS is used mainly for customer verification. Also used    As per description
                                    to confirm account balances, risk indicators, earmarking
                                    of funds that are affected by currency account transfers
                                    and customer account relationships

PBS CHAPS                           This is the PBS application for originating CHAPS          CHAPS origination for retail
                                    payments origination for retail and BB customers. It       and BB customers via service
                                    communicates with the ex-Lloyds BNS CHAPS system           centres
                                    for payments functionality, and with CBS to debit and
                                    charge customers accounts. Workstation attached s

PBS FSA                             This is the PBS application for entering international entering international payments
                                    payments. It communicates with the ex-Lloyds Common
                                    System for payments functionality, and with CBS to
                                    debit and charge customers accounts. Workstation
                                    attached smartcard devices are used to encrypt a

Plateau 9                           This forms part of the banks Debit Inclearing suite of     IBDE Matching
                                    programs, it matched paper codeline data captured by
                                    IPSL to the IBDE data received from the other Banks.
                                    Results of the matching feed the (ha90) reports and
                                    posting extract process which combines thi

POLi                                POLI - Full service release replicates some Lloydslink     Payment origination for
                                    capability.                                                Corporate customers (may be
                                    - Payments Front End to allow customers to create          extended for other sectors)
                                    payments for Domestic, Euro and International
                                    (CHAPS, BACS, IAT, Drafts, Euro Moneymover,
                                    International Moneymover and Multibank Moneym
Procash                             Software supplied by Wincor Nixdorf to enable the ATM. As per description
                                    This software has additional customisation for LTSB.
                                    Used on both Wincor and NCR machines
PSAAS (Pricing Statements/Account   This system prints the pricing statements for the
Analysis System)                    correspondent banks for the charges for the various
                                    services provided to them.
Smartstream                         Smartstream Reconciliations system is a                    Reconciliation of Vostro/Nostro
                                    comprehensive and highly effective computer package        settlement with correspondent
                                    that performs automatic reconciliation of accounts.        banks
STELINK                     STELink: Stelink is a middleware package that is            SWIFT Gateway
                            principally a SWIFT, Telex and Fax messaging gateway
                            for a number of Lloyds TSB back office applications.
                            Banking authorities in each country have strict cut-off
                            times before which all payments messages mu

STP                         STRAIGHT THROUGH PAYMENTS (STP): The prime                  Processing of low value, high
                            function is to affect the Interchange of automatic debits   volume electronic payments
                            and credits between Lloyds TSB and BACS LTD or              via BACS.
                            within the Lloyds TSB Group, for Sterling and EURO
                            services. STP will eventually fully replace the heritag

SUMMIT                      Generates settlement payments to EBS for CHAPS and          FMD front office for recording
                            SteLink for currency payments.                              Foreign Xchange, Money
                                                                                        Market, Derivatives and
                                                                                        Securities trades

TASS                        Generates settlement payments to SteLink for currency       FMD back-office system for
                            payments.                                                   the Derivatives trades; it‟s
                                                                                        responsible for settlement and

TI                          Back office systems for trade services.                     Processing of Trade Services
                            Processes Import and export of credits. The most basic
                            agreement in international trade is the sales agreement
                            between the Seller (exporter) and the Buyer (Importer).
                            This is often referred to as an export contrac

TIS (The Interest System)   TIS provides information on domestic currency accounts As per description
                            and also provides management information.

Travel Services (TS)        Fulfilment of currency orders (CS) TRAVEL SERVICE           Process on orders for
                            Travel Service processes and dispatches orders for          International currency.
                            foreign currency and travellers cheques, both to the
                            branch network and directly to some corporate
                            customers. Customers can order foreign currency

UICM                         An AS400 based system that calculates interest             Calculates Interest on
                            charges for Common System. UICM                             accounts, Charges for the
                            UICM is the UKIS Interest and Costing Management            services provided to the
                            Reporting system.                                           accounts/customers/banks,
                            Review of this SA will occur annually from the date of      Provides the data for the
                            signature, and each time a Service Variation is agree       management for the business
Watchword                   Watchword is a process, which enables branches to           Manual document
                            authenticate any type of document that is Faxed,            authentication
                            Emailed or sent via Post. The basis of the product are
                            bespoke Hand Held Code Calculators which are issued
                            by ITSOC to branches within the group. The calc
WMS   This is an in-house developed application to enable         To enable Cash Operations to
      users to add & update Corporate reference data on the       maintain corporate customer
      Fulfilment Database Application via Web pages on the        info on database
      internal LAN. Provides users with the ability to maintain
      the reference data used by the F data
Service Owner / Platform team   Environment Type         Interfaces                            Support
Payments                        Wintel                   BASE 24                               Payments

Payments                        Mainframe                STP, BIT & CAP                        Payments

Consumer Banking - Debit        Mainframe                ASVQ Visa Query, CMAS, BASE II Xansa

Consumer Banking - Debit        Mainframe                AS400 Visa Query, CMAS, BASE II Xansa

FMD                             tandem                   Common Systems, CAP, EBS              FMD

Payments                        Windows                  Stand alone application not part of   Payments
                                                         cashpoint E-2-E

Cards & ATM Platform Team       Mainframe                BASE 24                               Payments

Payments                        Mainframe                BIT, BACS systems - Tiger Bank        Payments
                                                         Wizard supplied by Eiger Systems
                                                         (3rd Party)

Payments                        MS Acess PC program      Stand alone PC                        Payments

Payments                        Mainframe                Input: 30 different internal Bank     Payments
                                                         BACS HST or STP BACS In-

Payments                        Mainframe                File downloaded from BACSTEL IP Payments

Payments                        Mainframe & Supporting     BACSHST (HIIST) is the only     Payments
                                Servers                  interface between HST and
                                                         downstream applications BIT, STP.
Payments                    Windows Platform XP or Connect Direct Server (C:D)       Payments

Payments                    NT4                     Filenet & MQ                     IT & Ops

Cards & ATM Platform Team   Tandem                  CBS & BNS                        Payments

Cards & ATM Platform Team   IBM mainframe           CMAS, ASVQ Visa Query, Fraud     Consumer Banking ITSD
                                                    MIS, MTS                         BSL

Payments                    Mainframe               Common System                    Payments

Cards & ATM Platform Team   Mainframe               CAP , CBS, FDI, CPSI, BASEII,    Payments
                                                    MTS, BASE24

TD Cards & ATM              IBM Mainframe (System   BNS CP to Base24-PoS via
                            Z)                      SNA/ICE

Payments                    IBM Mainframe           PBS, CAP, LCS CHAPS              Payments

Payments                    Mainframe               LTSB mainframes                  IPSL

CBS                         Unisys Mainframe        Hyper channel to BROCTR, Hyper
                            (IX/Dorado/Libra)       channel to Sundries
Corporate and Commercial    IBM Mainframe (System   C:D to BNS CP, C:D to EBS
Accounting                  Z)

Payments                    Windows                 LTSB c:d nodes                   Payments
Payments                    Mainframe               IPSL                               Payments SD BSL

Payments                    Mainframe               CBS via Interworking & LTSB C:D    IPSL

Payments                    IBM Mainframe           LCS                                Payments
                                                    BNS CHAPS
                                                    Common System

Payments                    HP_Non Stop Servers     Payfix, Stelink                    Payments

Sales & Services Platform   Windows                 TMS - task management System       Payments
Team                        UNIX                    OCIS
                            IBM Mainframe           BSN CHAPS
                                                    BIT Customer File
                                                    Bank Letters 1
Payments                    Windows 2000            BofE RTGS process                  N/A

Payments                    Mainframe               CAP                                Payments

Consumer Banking - Debit    Mainframe               CBS, BASE II, BIT, OCIS, Falcon,   Consumer Banking ITSD
Cards                                               INFOPAC                            BSL

Payments                    IBM Z Series            PATS, STELINK, CPH                 Payments
                                                    FSA, LCS, EBS, TI, DP500

Corporate                   Windows 2000 (BizTalk   Common System                      Corporate
                            2004)                   EBS
                                                    Relationship manager tool
                                                    Liquidity manager tool        IC
Consumer Banking - Credit   Mainframe                 Visa/Mastercard, FDI, MTS,CBS      Consumer Banking ITSD
Cards                                                                                    BSL

TD Customer & Business      IBM Mainframe (System     Connects to CS, Intranet Content
Intelligence                Z)                        Server, Intranet Content Server,
                                                      EBS, CPH via C:D.

Payments                    Mainframe                 LTSB c:d nodes HOCAS & Genplat IPSL

Consumer Banking - Credit   3rd Party Product         Electronically passed on using     3rd Party Support
Cards                                                 Connect Direct (C:D)

Payments                    Mainframe                 LTSB c:d nodes Plateau 9 & IBDE    IPSL

Payments                    Not a platform but        • Common System - Posting file     Payments
                            Unisys supplied           via (Conect Direct) C:D
                            hardware with BSL         • TI
                            Software running on
                            associated workstations

Group Ops                   Non Standard build NT     Common System                      Group Ops
                            Desktops with Swift
                            supplied EBA Software

Corporate                   HP_Non Stop Servers  Batch and Online to:                    Corporate
                                                 • Sorting Code Directory (SCD)
                            Tandem (Compaq) NSK, • Lloyds CHAPS
                            K series             • STELINK
                                                 • CAP
                            Database: SQL MP,    • Lloydslink
                            ENSCRIBE             • Common System
                                                 • CBS
                                                 • BACS Bypass
                                                 • ATLAS

Payments                    Wintel                    WMS/ICOM/CAP/ISC/Securicor/CB Payments
Payments                      AIX & NT4            Banctec Efirst Capture, PBS, Right IT & Ops

Payments                      AIX & NT4            Banctec Efirst Capture, PBS, Right IT & Ops

Payments                      SQL Server           PATS                               Payments

Payments                      Mainframe            IPSL C:D node Extracts from Bulk Payments SD BSL
                                                   Debit IN & Plateau 9

Payments                      Mainframe            IPSL C:D node Extracts from Euro   Payments SD BSL

Telephony                     SQL Windows Server   N/A                                Fujitsu

CAP, Flexcube, Charging,      Mainframe            IPSL C:D node Extracts from CI     Payments SD BSL
Billing, Sweeping & Pooling
Platform Team

Payments                      Mainframe            STP                                Payments

Payments                      Mainframe            IBDE3 & IPSL C:D Node Plateau9     Payments SD BSL
                                                   & Debit In

Payments                      Mainframe             IBDE3 & IPSL C:D Node Bulk &      Payments SD BSL

Payments                      Wintel               FDBA/Base 24/Securicor/Securitas Payments

Payments                      Mainframe            Data Mapping IPSL C:D node IOP     Payments SD BSL

Payments                      Mainframe            Ltsb c:d nodes HA90, IBDE out      iPSL
Internet Platform Team        Customer PCs 386, 486, Online to:                         Wholesale & International
                              Pentium range and a    • EBS                              Banking SD BSL Service
                              Thyron Smart card      • Common System                    Line
                              reader. OS: DOS,
                              Windows 3.*, Win95,
                              Win98, NT, Windows
                              2000, ME, XP
Payments                      Online Browser        Global Trade Portal (GTP 3rd party) Provided by a 3rd party
                                                    Trade Innovations (TI)              „NEOMAlogic

Payments                      DEC Alpha             STELINK                             Payments

Payments                      Mainframe             BNS, CBS, LINK                      Payments

Payments                      Wintel                BASE 24 BNS                         Payments

Internet Banking (IB)         IBM AIX               BNS CP to O4B via IWS

Payments                      Windows (NT4)         IOP via cartridge                   Payments SD BSL

Payments                      Mainframe             N/A                                 iPSL

TD Workflow & Mail Platform   NT servers            STELINK Common System               Payments
Team                          AS400

Payments                      DEC Alpha             STELINK                             Payments
Telephony                Unix system           voice recording systems              IBM

Corporate                Wintel                VOCA                                 Corporate

Payments                 Mainframe             CBS Mapper                           Payments

Stores                   Windows/PBS           BNS, CHAPS,                          Stores (PBS Support)

Stores                   Windows/PBS           Common System                        Stores (PBS Support)

Payments                 Mainframe             Ipsl C:D node, extracts from Debit   Payments SD BSL
                                               In and IBDE In

Corporate                Windows 2000/Windows CPH                                   Wholesale & International
                         2003 (ASP.Net)       Authenticator                         Banking SD BSL Service
Payments Platform Team                                                              Line

Payments                 Wintel                BASE 24                              Payments


Payments                 Unix                  CBS/Common/Stelink                   Payments SD BSL
Payments                      UNIX                     AMI                               Payments
                                                       Common Systems
                                                       Corporate Hub/POLi

Payments                      UNIX                     POETS (outclearing)               Payments
                                                       Money Transmission
                                                       BACS Charges

FMD                           Sun/Solaris, Windows      Stelink via FMD Middleware;      FMD
                              NT Server; Middleware    Atlas, Data Warehouse, Credit,
                              MQ Messaging;            ePI all via FMD Middleware.;
                              Windows XP Clients

FMD                           Windows NT Server; MS Stelink via Middleware;              FMD
                              SQL Server 6.5;       Datawarehouse; Atlas; RISC;
                              Middleware MQ
                              Messaging; Windows XP
Payments                      Wintel (currently NT4)   Stelink, Common System, Various   Payments
                                                       downstream reports including
TD Workflow & Mail Platform                            UICM, LOTS

Payments                      IBM AS400 with OS400     Common Systems / STELINK          Payments
                              Operating System

Payments                      IBM iSeries              Batch with:                       Payments
                              Brindley Place AS400     • Internet Banking
                              Uk219                    • PBS
                                                       • BIT
                                                       • Holiday Money Hotline
                                                       • Phonebank
                                                       • Travelink
                                                          Common System
Payments                      IBM AS400 with OS400     Common System/ PSAAS/             Payments
                              Operating System         MABE/MRS

N/A                           Initialisation of the      N/A                             IT Security manage the
                              “Watchword” Calculators                                    rollout of Watchword
                              is via software installed                                  Calculators
                              on a PC in I.T Security in
                              Sampson House.
Payments   Wintel   FDBA   Payments
Service Working hours           Other Information
24 x 7                          Software loaded onto ATMs

For Bank Branch hours only


04:30-00:30 Mon 04:30-02:00

06:30 – 19:00 (Core Hours) No
Weekend Service

08:00 - 18:00 Mon - Fri         Xansa wrote the application and also support the applcaition

08:00 – 18:00 Mon – Fri

No service working hours        It is a means of processing Direct debits. This is more of a

Stand alone PC no service       This is a stand alone PC program which is only used by one
Working hours                   person and it appears that it has been used for about two
Batch 24 hours a day

Batch on request

Batch 24 hours a day
08:00 – 22:30 Weekdays and

Weekdays:04:00 – 20:00 No         Replaces Banctec Captiva
weekend service
24 x 7                            LTSB debit card transactions at POS (Point of Sale), branch
                                  counter terminal and ATM are routed to the Falcon system
                                  for on-line fraud scoring.


Monday to Friday 07:30 - 20:00

24 x 7                            Account enquiries and certain account maintenance

06:00 - 17:30 weekdays.

Cheque and Credit Clearings –    KIV - this could be broken down into Euro as well
Sunday (20:00) through to Friday
(23:00) – 24 hours.

08:00 - 17:00 Weekdays
N/A                         Being defined as a process more than an actual system that
                            is supoported and maintained by iPSL

08:00 - 17:00 Weekdays
Backups over the weekend

06:00 - 16:20 weekdays.     In terms of support it is actually supported by the CAP
                            support team

Weekday - 07.30 - 16.25
               No Weekend

Weekday - 08.15 - 18.00
               No Weekend

N/A                         Reported number of Terminals:
                            5 in Brindley Place under Liquidity Management
                            1 in Chiswell Street as contingency to Bindley Place
                            1-2 in Gresham Street
Batch 24 hours on request


Weekday: 05:30 – 19:00      Additionally there are Batch interfaces to CAP and CBS
Weekend: No Service         (primarily for accounting), BACS / VOCA and UICM for
                            management reporting.

07:00 to 17:00

06:00 - 19:00 Weekdays


00:30 - 19:00 Weekdays

Weekdays 08.00 - 15.00 no            Essentially by Q4 of 2006 all DP500 machines in london will
weekend service                      be moved, Birmingham will have 4 machines while Marine
                                     Wharf will have two machines as contingency

Weekdays 07.00 - 16.00 no
weekend service

Service Availability: 24 x 7 x 365   One of the functions of EBS is to automatically check the
                                     authenticity and availability of funds on related accounts
                                     attached to an EBS customer, when executing payment
                                     instructions electronically.

24 hours (00:01 Monday to 23:59
Friday) - No weekend service
Weekdays:07:00 – 22:00
Saturdays:08:00 – 16:00
Sundays:No Service

Weekdays:07:00 – 22:00
Saturdays:08:00 – 16:00
Sundays:No Service

Weekdays: 05.00 - 20:00
Weekend: 06:00 - 15:00

Weekdays 12:00 – 21:00

Weekdays 12:00 – 21:00

Weekdays 09:00 – 18:00

Weekdays 09:00 – 21:00

08:00 to 16:00 5 days a week

Weekdays 00:30 – 15:00

Weekdays 00:30 – 15:00

24 hours (00:01 Monday to 23:59 Web based application accessed via Branch Interchange.
Friday) - No weekend service

Weekdays 09:00 – 21:00

Cheque and Credit Clearings –
Sunday (20:00) through to Friday
(23:00) – 24 hours.
Service Availability: 24 x 7 x 365

09:00 – 17:00 Weekdays               This is a Category B Service within the Cat A Corporate
                                     Portal Service.

Weekday - 04.30 - 20.00
04.30 -18.00

24 x 7

24 x 7

Weekdays 24 hours load and

Weekdays 09:00 – 23:00

Weekday - 05.30 - 20.00
06.00 -15.00

Weekday - 04.30 - 20.00
04.30 -18.00
N/A                                Produces stats and MI such as Average Team length call,
                                   Agent Team length call, average call length

24 x 7 - 08:00 – 18:00 Mon – Fri   Does not Interface with Group IT Systems
for submissions to VOCA

Monday to Friday 07:30 - 20:00

08:00 – 17:00 Mon - Fri             As PBS doesn‟t master any related data, Data Owner is
                                   irrelevant for these applications

08:00 – 17:00 Mon - Fri             As PBS doesn‟t master any related data, Data Owner is
                                   irrelevant for these applications

Weekdays 09:00 – 19:00

24 x 7                             Re named as LLOP - Lloyds Link Online Payments

24 x 7                             Software loaded onto ATMs

05:30 - 18:00 - weekdays           Reconciliation of various branch NPA's including bankers
                                   cheques and drafts
Weekdays: 04.30 - 20:00
Weekend: 06:00 - 15:00

24 hrs every working day. No     STP will eventually replace the systems listed in the
Weekend Service                  Interfaces section as STP Outclearing, with a view of STP
                                 existing on its own for Faster Payments

23 hrs every working day.

24 hrs every working day.

08:00 - 18:30 - weekdays         TI runs out of Brindley place, rather than Peterborough and
                                 the service is consequently run by a combination of Fujitsu
                                 and Xansa.

07:30 - 17:00 - weekdays

Monday to Friday 07:30 - 20:00

07:30 - 16:30 - weekdays         Maintains statistical information on funds transfer

Weekdays 07.00 - 18.00
                                 Old style calculators are no longer available and stocks to
                                 replace faulty devices are running low. The Corporate Code
                                 Authenticators being rolled out to customers will be used
                                 going forward for this purpose (Watchword Calculator
                                 project being run withi
Monday – Sunday: 08:00 – 19:00 Also supplies the same information to ALCB and the bulk
                               tills via the debit and credit sheets.
                              KEY                                                                                                                                                                                                                                                                                                                                                                                                           Solution, System & E2E Testing Mapping Matrix

                                                          Feasability Study
                                                                                                                                                                                                                                                                                                                                                                                                                                         Currency                                                                                                                                                                                                                                                                                                                                                                                             Commerc Chargeab   y of
                                                                                                                                                                                                                                                                                                          Cash and Electronic                                                                                                              Cash                                                                                                                                                                                                                                          Agency                                                                                                                                                  ial     le     Funds
                                                                                                                                                                                                                                                                                                                                                                             International                                                                                                    Your Finances (CR) and Terms                                                                                                                                                                                                                                                                      Statements and
  T - E2E Testing Only                     E2E Testing                                                                                           Inter House Transfers (IHT)                                                                                                                              Payments to Cards
                                                                                                                                                                                                                                                                                                                                                                                                                                         Deposits                     CHAPS
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       & Conditions
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Prior Information (CR18)                                                                                                                    and                                International Charging
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Account Accounts  (Cash      ATM Screens (CR21)
                                                                                                                                                                                                                                                                                                               Accounts                                                                                                                  (Foreign                                                                                                                                                                                                                                        HOCA FI                                                                                                                                              Opening  (AVA)     Over
                                                                                                                                                                                                                                                                                                                                                                                                                                           Cash)                                                                                                                                                                                                                                                                                                                                                                                               (CR22)  (CR18) Counter -

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Prior Info - Corporate and Commercial LloydsLink

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Prior Info - Commercial Stores and telephony
                                                                                                        CBS to CAP Faster Payments (IHT-B & C)

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Prior Info - UKRB Stores and Telephony
                                                                                                                                                                                                                                                              Euro/Intl Internal Transfers (IHT-CS(B) )
                                                                                                                                                        LloydsLink CAP to CBS IHTs(IHT-E)

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Enforcing SHA and Blocking BEN
                                                                                                                                                                                                                                                                                                             Counter Cash Payments to Cards
                                                                                                                                                                                                                         BIT Diarised Bill Payments (IHT-I)

                                                                                                                                                                                                                                                                                                                                              Electronic Payments to Cards

                                                                                                                                                                                                                                                                                                                                                                             Inbound International to CAP

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Consumer Banking Charging
                                                                                                                                                                                                                                                                                                                                                                                                                                            Currency Cash to Common

                                                                                                                                                                                               CBS to CAP SDVP (IHT-G)

                                                                                                                                                                                                                                                                                                                                                                                                            Prioritisation of Payments

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Consumer Banking T&Cs
                                                                              CBS to CAP IHTs (IHT-A)

                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Inbound CHAPS to CAP
 X - Changed & Testing               Mini E2E Testing

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Upfront Agent Charges

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     International Payments
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Charging Other Banks
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Agency and HOCA FI

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Domestic Payments

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Cash to CAP/CBS
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Interest rates
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Retail Cards

       ADM Platform                         Application                                                                                                                                     No Testing

                            GDW                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       T
Business Intelligence
                            ETL                                                                                                                                                                                                                                                                                                                                                                                                                                                                     X                                                                                                                                                                                                                                                                                                                                              X
                            BASE 24                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        X
                            ATM Client (Procash)                                 T                            T                                                                                                               T                                     T                                                                                                            T                                                                                        T                                                                                                                                                                                                                                                                                                                                                                                                                     T                X
                            Mobile                                               T                            T                                                                                                               T                                     T                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           T
Cards & ATM
                            POS                                                  T                            T                                                                                                               T                                     T                                                                                                            T                                                                                        T                                                                                                                                                                                                                                                                                                                                                                                                                     T
                            BNS CashPoint                                        X                            T                                              X                                                                T                                     X                                                                                                            X                                                                                        X                                                                                                                                                                                                                                                                                                                                                                                                                     X
                            CPSI                                                                                                                                                                                                                                                                                 X                                X
CBS                         CBS                                                  X                            T                                              X                                    X                                                                                                              X                                X                                                                                                                                                                                                                                                                                                                                                                  T                                                                             X                    T                                            X                          X
                            Commercial Lending
Commercial Stores
                            E2E Account Opening                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    X
                            eStatements                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            T                    T
                            BIT Periodic Payments
                            CAP                                                   T                           T                                              T                                                                X                                      T                                            T                               X                                                                                                                                                                                                                                                                                                                                           T                      T                                                                             T                    T
   Corporate & Commercial   TBMS-F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   T                                                                             T                    T
          Accounting        OLPI                                                                                                                                                                                              X                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    T                    T
                            BTR/SDEP                                                                          T                                              X                                                                X                                     X                                                                                                                                                                                                                                                                                                                                                                                                                         T                                                                                                    T                    T
                            Eforms - Commercial CHAPS                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        X
                            Eforms - Retail CHAPS                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  X
Workflow and Sharepoint
                            Eforms - Commercial IMT                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          X                                                                                                                      X                               X                      X
                            Eforms - Retail IMT                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    X                                                                                                                                                                X
                            BIT (Host)                                                                                                                                                                                        X                                                                                                                   X
Customer                    CRDMS                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  X                                         X
                            REFMAN                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   X
HR, Finance and Procurement FDPP                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     T
                            O4B                                                   T                          X                                               T                                                                X                                      T                                                                            X                              X                                                                                        X                                                                                                                                                                                                                   T                                                                                                    T                                                                                            T
Internet                    Retail (IB)                                           T                          X                                               T                                                                T                                      T                                                                                                                                                                                                                                                    X                                                                                                                                                                   T                                                                                                                                                                       T
                            IRMS                                                                                                                                                                                                                                                                                                                                                                                                                                                                    X                                                                                                                                                                                                                                                                                                                                              X
                            BNS CHAPS                                                                                                                                                                                                                                                                                                                                            X                                                                                        X
                            BROC TR                                              X                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              X
                            SUNDRIES                                             X                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              X
Payments BACS, CHAPS and
                            Truncation                                           T
                            GENPLAT                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          X
                            LCS                                                                                                                                                                                                                                                                                                                                                  T                                                                                        T                                                                                                                                                                                                                                                                                                                        T                    T
                            STP (MAINFRAME)                                                                                                                                                       X                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          X
                            EBS                                                  X                            T                                              X                                                                T                                      T                                                                                                                                                                         X                          T                                                                                                                                                                                                                  T                      X                                                                              T                    X                                                                       X
                            Lloydslink Online (CM)                               T                            T                                              T                                                                T                                                                                                                                                                                                                T                          T                                                                                                                                                                                                                                         T                                                                              T                    T                                                                       T
                            LOLI Dial-up (offline)                               T                            T                                              T                                                                T                                      T                                                                                                                                                                         T                          T                                                                                                                                                                                                                   T                     X                                                                              T                    T                                                                       T
Payments Corporate          LOLI Online (PFE)                                    T                            T                                              T                                                                T                                      T                                                                                                                                                                         T                          T                                                                                                                                                                  X                                                T                     X                                                                              T                    T                                                                       T
                            SCORE/MACUG                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             X                                                                              T                    T
                            THINLINK                                                                                                                                                                                                                                                                                                                                                                                                                                      T                                                                                                                                                                                                                                         T                                                                              T                    T                                                                       T
                            CPH                                                   T                           T                                              T                                                                T                                     T                                                                                                                                                                           T                         T                                                                                                                                                                                                                   T                     X                                                                              T                    T                                                                       T
                            Common System                                                                                                                                                                                                                           X                                                                                                            T                             X                                T                         T                                                                        X                                         X                                               X                                                                      X                               X                      X                                            X
                            PSAAS                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   T
    Payments International
                            FT Manual Input                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         X                                                                                                   T
                            FT Archiving                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            T
                            TLM                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     T                                                                                                   T
Payments Stelink & Cash Management
                            STELINK                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                T                    T
Payments STP                STP                                                                              X                                                                                                                                                                                                                                    T                                                                                                                                                                                                                                                                                                                                          X
                            PBS-ICS                                               T                          T                                               T                                                                T                                      T                                            T                               T                                                                                                                                                 X                     X             X                                                                                                                                                                                                                                                          X                                                                  T
                            PBS-FSA                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 X                                                                                                   T
Retail Stores
                            PBS-BIT                                               T                           T                                              T                                                                T                                      T                                                                            T
                            Your Finances                                                                                                                                                                                                                                                                                                                                                                                                                                                           X                     X             X                                                                                                                                                                                                                                                                                                                             T
                            EDGE                                                  T                          X                                               T                                                                X                                      T                                            T                               X                              T                                                                                        T                         T                                                                                                                                                                                         T                                                                                                    X                                                                                            T
                            IVR                                                   T                          X                                               T                                                                T                                      T                                            T                               X                              T                                                                                        T                                                                                                                                                                                                                                                                                                                        X                                                                                            T

           Non-IT                           Application
Business                      DOC1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    T
                              LIMAS                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                T                    T
                              DOT.COM                                                                                                                                                                                                                                                                                                                                                                                                                                                               T

       External System                      Application
FD/VisionPlus Business Unit   VisionPlus                                                                                                                                                                                                                                                                         X                                X
Central Infrastructure        CI                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              T

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