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Document Sample
Defect Status Quantity Percent
Passed 531 86.91
Failed 20 3.27
Pending 60 9.82
Total (includes CRs) 611 100
Remedy # Defect / CR Number Severity
NA 139 4- Low
HLP000000515251 3031 3-Medium
HLP000000515429 3198 2-High
HLP000000526190 3443 2-High
HLP000000515444 3488 2-High
HLP000000515448 3499 2-High
HLP000000514772 3523 2-High
HLP000000515447 3614 2-High
HLP000000526025 3633 3-Medium
UNO000021724114 3649 2-High
HLP000000526184 3678 2-High
HLP000000526021 3730 1-Critical
NA 3781 2-High
NA 3805 2-High
NA 3815 2-High
HLP000000526186 3704 2-High
HLP000000515450 97 2-High
HLP000000515250 3030 2-High
HLP000000515431 3359 2-High
HLP000000526149 3415 2-High
HLP000000507580 3708 2-High
HLP000000526129 3486 2-High
UNO000021722395 3239 2-High
HLP000000526137 3549 2-High
HLP000000515440 3551 2-High
UNO000021721265 3570 2-High
HLP000000526180 3663 2-High
HLP000000514775 3681 2-High
HLP000000526185 3682 2-High
HLP000000526145 3697 2-High
CUI000000323450 3700 2-High
UNO000021735572 3733 2-High
UNO000021741107 3808 2-High
NA 144 3- Medium
NA 147 3- Medium
NA 3571 3-Medium
UNO000021718384 3584 3- Medium
NA 3685 3-Medium
HLP000000514888 3686 3-Medium
HLP000000528366 3696 3-Medium
NA 3777 3-Medium
NA 3999 3-Medium
NA 3804 3-Medium
NA 3466 4-Low
NA 3780 4-Low
NA CR133 - CR 173 NA
UNO000021669155 3494 1-Critical
HLP000000517836 3738 1-Critical
HLP000000515250 3030 2-High
NA 3274 2-High
NA 3300 2-High
NA 3343 2-High
UNO000021721265 3631 2-High
UNO000021737065 3728 2-High
HLP000000526189 3797 2-High
NA 3816 2-High
NA 3842 2-High
UNO000021745446 3849 2-High
HLP000000532574 3863 2-High
HLP000000544388 3991 2- High
HLP000000526153 3974 2-High
NA 3993 2-High
NA 3500 2-High
NA 2647 3-Medium
HLP000000514590 3255 3-Medium
NA 3272 3-Medium
NA 3595 3-Medium
NA 3778 3-Medium
NA 3553 3-Medium
NA 2680 4-Low
NA 3480 4-Low
NA 2912 4-Low
HLP000000558120 4101 1-Critical
NA 3472 2-High
HLP000000528998 3828 2-High
UNO000021745610 3855 2-High
CUI000000333455 3858 2-High
NA 3809 3-Medium
NA 4002 3-Medium
HLP000000563177 4110 3-Medium
CUI000000333261 3862 2-High
UNO000021757552 4061 2-High
UNO000021721265 3631 2-High
NA CR 233 NA
UNO000021773485 4125 3-Medium
HLP000000572901 4090 2-High
NA 4111 3-Medium
NA 3548 3-Medium
NA 4191 3-Medium
NA 4160 4-Low
NA 4192 4-Low
HLP000000575102 Excelacom defect 155 2-High
UNO000021723566 4193 2-High
CUI000000341529 3752 2-High
HLP000000579707 4058 2-High
NA 4225 3-Medium
UNO000021793071 4213 2-High
NA 4214 2-High
NA 4309 2-High
NA 4310 2-High
NA 3412 3-Medium
NA 4197 3-Medium
NA 4265 3-Medium
NA 3513 4-Low
NA 4034 4-Low
NA 4046 4-Low
NA 4307 4-Low
NA 4308 4-Low
NA 4243 4-Low
HLP000000572901 4175 2-High
HLP000000575127 4196 2-High
NA 4219 2-High
NA 4360 2-High
NA 4361 2-High
NA 4364 2-High
UNO000021754491 4025 3-Medium
HLP000000572436 4176 3-Medium
NA 4184 3-Medium
HLP000000583975 4260 3-Medium
NA 4313 3-Medium
UNO000021806548 4292 3-Medium
UNO000021829174 4349 3-Medium
NA 4334 3-Medium
NA 4333 4-Low
NA 4204 2-High
CUI000000354213 4288 2-High
CUI000000354213 4289 2-High
CUI000000356285 4293 2-High
NA 4377 2-High
CUI000000341585 4080 3-Medium
HLP000000580239 4226 3-Medium
UNO000021799735 4251 3-Medium
NA 4379 3-Medium
HLP000000586388 4272 3-Medium
CUI000000353465 4240 3-Medium
HLP000000580573 4245 3-Medium
NA 4315 3-Medium
NA 3851 3-Medium
NA 4267 3-Medium
NA 4130 3-Medium
NA 4131 3-Medium
NA 4071 3-Medium
NA 4126 4-Low
NA 4200 4-Low
NA 4332 4-Low
NA 4347 4-Low
NA 4348 4-Low
NA 4353 2-High
HLP000000563214 4154 3-Medium
NA 4227 3-Medium
NA 4331 3-Medium
NA 4382 2-High
NA 4391 3-Medium
NA 4394 4-Low
NA CR232 2-High
UNO000021746638 3869 2-High
UNO000021796073 4218 2-High
NA 4247 2-High
NA 4381 3-Medium
NA 4382 2-High
NA 4395 2-High
HLP000000625624 4397 2-High
HLP000000587454 4401 2-High
NA 4405 2-High
HLP000000619814 4425 3-Medium
CUI000000360943 4447 3-Medium
NA 4463 4-Low
CUI000000376423 4469 3-Medium
NA 4406 3-Medium
NA 4408 3-Medium
382746 4490 1-Critical
NA 4053 3-Medium
NA 4228 3-Medium
HLP000000586388 4272 3-Medium
UNO000021809512 4277 2-High
UNO000021845821 4470 4-Low
NA 4483 2-High
NA 4484 2-High
NA 4487 3-Medium
NA 4488 3-Medium
NA 4489 3-Medium
NA 4500 2-High
NA 4369 2-High
CUI000000391540 4533 2-High
NA 4501 2-High
HLP000000515445 3038 3-Medium
UNO000021769478 4109 3-Medium
HLP000000572436 4176 3-Medium
NA 4204 3-Medium
NA 4380 3-Medium
NA 4407 2-High
UNO000021818877 4459 4-Low
NA 4492 2-High
CUI000000367359 4495 3-Medium
NA 4498 2-High
NA 4523 3-Medium
CUI000000386796 4525 1-Critical
HLP000000528374 3705 2-High
NA 4102 2-High
UNO000021809512 4277 2-High
CUI000000365996 4383 2-High
UNO000021933484 4521 2-High
CUI000000387139 4549 3-Medium
NA 4552 2-High
CUI000000399150 4577 2-High
CUI000000399147 4584 2-High
NA 4610 1-Critical
NA ECM000000119765 NA
NA DID58199 NA
NA DID59011 NA
NA DID58597 NA
NA DID58849 NA
NA DID58877 NA
NA 3507 3-Medium
NA 4302 3-Medium
NA 4314 3-Medium
NA 4359 3-Medium
NA 4367 4-Low
NA 4371 3-Medium
NA 4388 4-Low
NA 4389 3-Medium
NA 4396 3-Medium
NA 4398 4-Low
NA 4399 4-Low
NA 4400 4-Low
NA 4427 4-Low
NA 4428 3-Medium
NA 4429 4-Low
NA 4510 3-Medium
NA 4529 3-Medium
NA 4548 2-High
NA 4551 2-High
CUI000000395865 4557 3-Medium
CUI000000387923 4590 2-High
NA 4596 2-High
NA 4611 2-High
NA 4634 2-High
NA 4641 2-High
NA 4649 2-High
CUI000000406691 4667 2-High
NA CR 52 NA
NA DID59007 NA
NA DID58895 NA
NA DID58917 NA
NA Vendor NA
NA DID59219 NA
NA DID59235 NA
CUI000000373665 4434 2-High
NA 4531 2-High
UNO000021934208 4558 2-High
CUI000000384965 4582 3-Medium
CUI000000396619 4624 3-Medium
NA 4627 3-Medium
CUI000000392793 4640 3-Medium
HLP000000720321 4663 3-Medium
CUI000000384069 4664 3-Medium
NA 4668 3-Medium
NA 4672 2-High
NA 4673 2-High
NA 4674 3-Medium
NA 4675 3-Medium
NA 4676 2-High
NA 4685 3-Medium
NA 4687 2-High
NA CRQ 50258 NA
NA CRQ 50258 NA
NA CRQ 50258 NA
NA CRQ 50258 NA
NA DID59011 NA
NA ECM000000121394 NA
NA DID59199 NA
UNO000021806275 4170 2-High
NA 4271 4-Low
NA 4322 4-Low
NA 4356 4-Low
NA 4370 3-Medium
NA 4385 4-Low
NA 4388 4-Low
NA 4532 4-Low
CUI000000388213 4559 3-Medium
CUI000000363247 4564 3-Medium
CUI000000385088 4565 3-Medium
CUI000000391705 4568 3-Medium
NA 4594 4-Low
NA 4597 3-Medium
CUI000000389657 4598 3-Medium
NA 4614 2-High
CUI000000391539 4631 3-Medium
NA 4658 2-High
CUI000000389893 4662 3-Medium
CUI000000404066 4665 3-Medium
NA 4671 3-Medium
NA 4678 2-High
CUI000000407515 4684 3-Medium
NA 4689 3-Medium
NA 4697 4-Low
NA 4705 3-Medium
NA 4708 3-Medium
NA 4716 3-Medium
NA 4719 4-Low
NA 4722 3-Medium
NA 4723 3-Medium
NA 4726 3-Medium
UNO000022065525 4733 2-High
NA 4781 2-High
NA CR35 NA
NA DID59107 NA
NA DID59343 NA
NA TCR-2 NA
NA TER03 NA
NA CRQ 50284 NA
NA DID59357(QC#4725 + 4793) NA
NA ECM00000 0122951 NA
NA DID59413 NA
NA DID59419 NA
NA DID59423 NA
NA DID59425 NA
NA ECM000000123150 NA
NA 4021 3 - Medium
CUI000000341585 4080 3 - Medium
UNO000021769478 4109 3 - Medium
NA 4351 3 - Medium
NA 4629 2 - High
CUI000000375258 4642 3 - Medium
NA 4704 1 - Critical
NA 4706 3 - Medium
NA 4727 2 - High
NA 4729 4 - Low
NA 4734 2 - High
UNO000022065239 4738 2 - High
NA 4744 2 - High
CUI000000419862 4746 2 - High
NA 4748 3 - Medium
NA 4749 4 - Low
CUI000000413376 4757 2 - High
UNO000022044452 4758 3 - Medium
NA 4771 3 - Medium
NA 4847 4 - Low
NA 4828 2 - High
NA 4540 2 - High
NA 4916 2 - High
NA 4980 3 - Medium
NA DID51039 NA
NA DID51039 NA
NA DID51039 NA
NA DID59629 NA
NA DID59095 NA
NA DID60175 NA
NA DID60151 NA
NA DID60153 NA
NA DID60069 NA
NA DID60061 NA
NA DV12/ 4890 NA
NA USB18/ 4881 NA
NA USB 13/ 4882 NA
NA USB 87/ 4883 NA
NA CR74a NA
NA 4535 2-High
NA 4873 3-Medium
NA 4597 3-Medium
NA 4689 3-Medium
NA 4775 3-Medium
NA 4776 3-Medium
CUI000000418219 4782 3-Medium
NA 4802 3-Medium
NA 4806 4-Low
NA 4826 2-High
CUI000000424887 4850 2-High
CUI000000432386 4920 2-High
NA 4932 3-Medium
NA 4972 4-Low
UNO000022184614 4981 3-Medium
NA 5001 2-High
NA 5037 3-Medium
NA 4202 4-Low
NA 4983 2-High
NA 4999 3-Medium
NA 5014 3-Medium
NA 4203 4-Low
NA 4345 4-Low
NA 4670 4-Low
NA 4786 4-Low
NA 4956 2-High
NA 4982 3-Medium
NA DID60201/ 4875 2 - High
NA DID60345 NA
NA 4643/ DID60341 3 - Medium
NA DID60323 NA
NA DID60523 NA
NA DID60561 NA
NA DID60457 NA
NA CR93/ DID60429 NA
NA CR74(b)/ 4959 2 - High
UNO000021769469 4107 3 - Medium
NA 4547 3 - Medium
UNO000022076686 4747 3 - Medium
CUI000000413376 4757 2 - High
NA 4770 2 - High
UNO000022184753 4979 3 - Medium
NA 4989 3 - Medium
UNO000022199252 4991 2 - High
NA 5011 3 - Medium
NA 5012 3 - Medium
NA 5025 3 - Medium
NA 5033 2 - High
NA 5038 3 - Medium
NA 5039 3 - Medium
NA USB23/ 4073 3-Medium
NA USB76/ CR60 NA
NA CR109 NA
NA 60325 NA
NA DID 60827 NA
NA 4323 4-Low
NA 5031 3-Medium
NA 5058 3-Medium
NA 4513 3-Medium
NA 4698 3-Medium
NA 4706 3-Medium
CUI000000 432386 4920 2-High
NA 4985 3-Medium
NA 5002 2-High
UNO0000 22229982 5018 2-High
UNO0000 22239154 5024 3-Medium
NA 5052 3-Medium
NA 5055 4-Low
CUI000000459392 5056 2-High
NA 5071 2-High
NA 5077 3-Medium
NA 5078 4-Low
NA 5081 2-High
NA 5101 3-Medium
NA 5181/ DID61215 2-High
CUI00000 0488892 5174 2-High
NA DID61213 NA
NA 5039 (BOT 1221) 2-High
CUI000000482934 5152 (BOT 1085) 3-Medium
NA 5172 (USB76) (BOT 1280) 2-High
NA 5199 (BOT 1224) 2-High
NA 5219 (BOT 1026) 2-High
NA 5277 (BOT 1270) 4-Low
NA DID60407 NA
NA TCR08 NA
NA TER02 NA
NA TER17 NA
NA TER30 NA
NA TER36 NA
NA Sprint Maintenance NA
NA DID61339 NA
NA ECM00000 0133977 NA
NA ECM00000 0133978 NA
NA BOT1320 NA
NA 5074/ DID60641 4-Low
CUI000000482934 DID60639 NA
NA 1345/ DID61799 2-High
NA 1363/ DID61795 2-High
NA 1365/ DID61801 2-High
NA DID61879 4-Low
NA DID61765 NA
NA DID61713 NA
NA 1393/DID61883 NA
NA 1283 2-High
NA 1344 3-Medium
NA 1362 2-High
NA 4949 3-Medium
UNO000022099508 5049 2-High
UNO000022178507 5068 2-High
NA 5153 3-Medium
NA 5159 3-Medium
NA 5185 3-Medium
UNO000022384465 5197 2-High
NA 5208 3-Medium
NA 5226 4-Low
NA 5227 3-Medium
NA 5240 3-Medium
NA 5246 3-Medium
NA 5247 3-Medium
NA 5259 2-High
NA TER05 NA
NA TER07a NA
NA TER16 NA
NA TER35 NA
NA TER37 NA
NA 5213 3-Medium
NA 1469 2-High
NA CR 92 NA
NA 1415 3-Medium
NA 1416 3-Medium
UNO0000 22514150 1418 2-High
UNO0000 22497538 1419 2-High
UNO0000 22513700 1420 2-High
NA 1422 3-Medium
NA 1427 3-Medium
UNO0000 22522336 1429 2-High
UNO0000 22541261 1458a 3-Medium
NA 1485 6-Tracking
NA 1319 4-Low
NA DID62173 NA
NA DID62245 NA
NA DID62259 NA
NA 5261/ DID61911 NA
NA TER05 NA
NA 1376 NA
NA 1481 NA
NA 1487 NA
NA 1488 NA
NA ECM000000138229 NA
NA 61289 NA
NA DID62011/ 1451 4-Low
NA DID62405/ 1496 4-Low
UNO0000 22542067 DID62337/ 1550 4-Low
NA ECM000000137081 NA
NA ECM000000007882 NA
NA DID62381 NA
NA DID62327 NA
NA DID62465 NA
UNO0000 22608235, part 2 NA NA
UNO0000 22592999 DID62455/1553 2-High
NA DID62455/1532 2-High
NA DID62383 NA
NA DID62565 NA
NA DID62407/ 1567 2-High
NA DID62355/1565 2-High
UNO0000 22606810 DID62489/ 1571 4-Low
UNO0000 22592999 DID62643/1553 4-Low
NA DID62643/1532 2-High
UNO000022574568 DID62643/1631 2-High
NA CR50 NA
NA CR57 NA
NA CR59 NA
NA CR101 NA
NA CR113a NA
NA CR116 NA
NA CR125 NA
NA TCR06 NA
NA TER04 NA
NA TER20 NA
NA TER27 NA
NA TER32a & c NA
NA TER33 NA
NA TER44a NA
NA 1164 5-Enhancement
UNO000022440908 1339 3-Medium
UNO000022491003 1375 2-High
UNO000022492169 1378 2-High
UNO000022493272 1379 2-High
UNO000022493386 1380 2-High
UNO000022493398 1381 2-High
UNO000022485410 1388 2-High
NA 1424 3-Medium
UNO000022508898 1426 2-High
NA 1440 3-Medium
NA 1459 5-Enhancement
UNO000022264687 1464 2-High
NA 1466/DID62871 2-High
UNO000022333977 1513 2-High
NA 1529 2-High
UNO000022576364 1535 6-Tracking
NA 1367 3-Medium
NA 1368 3-Medium
NA 1369 3-Medium
NA 1371 4-Low
NA 1372 4-Low
NA 1373 3-Medium
UNO000022380792 1441 2-High
NA 1489 3-Medium
NA 1505 3-Medium
CUI000000532966 1533 2-High
UNO000022629186 1622 2-High
NA 1358 3-Medium
NA 1521 2-High
UNO000022522449 ECM000000139927 NA
NA ECM00000 0139297 NA
NA TER09/ECM000000133845 NA
NA DID62709 NA
NA DID62711 NA
NA ECM00000 0139298 NA
NA TER46/ ECM00000 0139995 NA
NA DID62449 NA
NA DID62765 NA
NA ECM00000 0140026 NA
NA CR129/ DID62689 NA
NA DID62549 NA
NA DID62705 NA
NA DID62735 NA
UNO000022484326 1575/ DID62705 3-Medium
NA DID62769 NA
NA DID62771 NA
NA DID62719 NA
NA DID62777 NA
NA DID62779 NA
NA DID62775 NA
NA 1554/ DID62781 4-Low
NA 1655/ DID62811 2-high
NA DID62875 NA
NA DID62869 NA
NA DID62887 NA
UNO000022653202 1645/DID62873 2-high
NA 1670 2-High
NA TER 45 NA
NA 833a NA
UNO000022652826 1646 3-Medium
UNO000022657094 1651 2-High
UNO000022657891 1671 2-High
UNO000022653990 1672 2-High
NA 1675 2-High
NA 1750 2-High
NA 1768 3-Medium
NA 1916 6-Tracking
NA 833b NA
UNO000022426295 1394 2-High
UNO000022523916/CUI000000521995 1500 2-High
UNO000022569708/CUI000000532741 1509 3-Medium
UNO000022566443 1514 3-Medium
UNO000022570687 1526 2-High
UNO000022626345 1644 3-Medium
UNO000022652826 1646 3-Medium
UNO000022648543 1647 3-Medium
UNO000022657094 1651 2-High
UNO000022633831 1652 2-High
UNO000022583583 1657 3-Medium
UNO000022688559 1697 2-High
UNO000022691747 1704 2-High
UNO000022629186 1622 2-High
NA 4704 1-critical
CUI000000449936 5036 3-medium
UNO000022099483 5028 2-High
NA 4672 2-High
CUI000000 459392 5056 2-High
UNO000022380885 5201 2-High
NA 4355 4-Low
NA 5183 2-High
NA 4539 2-High
CUI000000379914 4635 2-High
CUI000000410501 4754 2-High
NA 4837 2-High
NA 4846 3-Medium
NA 4690 2-High
NA DID61989 NA
NA DID61989 NA
NA DID62333 NA
NA DID62347 NA
NA ECM000000137936 NA
NA DID62457 1267 NA
NA ECM00000 0138169 NA
NA DID62429 NA
NA TER29/ DID62411 NA
NA ECM000000138997 NA
NA DID62541 NA
NA DID62581 NA
NA DID62461 NA
CUI000000556869 1684/1682 2-High
NA DID 63047 NA
NA Defect # 1706 UNO22691358 2-High
Percent
86.91
3.27
9.82
100
Status Code Drop Date
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
10-Feb
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Removed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Removed
Passed
19-Feb
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Removed
Passed
Passed
Passed
Removed
Passed
Passed
25-Feb
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Pending
Passed
Passed
Passed
Passed
Passed
Removed
Passed
Conditionally Passed
Passed
Passed 2-Mar
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
9-Mar
Passed
Passed
Passed
Passed
9-Mar
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
18-Mar
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Removed 23-Mar
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Removed
Passed
Passed
Passed
Passed
Removed
Passed
Passed
Failed
Removed
Passed
Passed 30-Mar
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Failed
Passed
Passed
Passed 1-Apr
Passed
Passed
Passed
Removed 6-Apr
Passed
Passed
Passed
Passed
Removed
Passed
Passed
Passed
Removed
Passed
Removed
13-Apr
Passed
Passed
Passed
Passed
Passed
Removed
Passed
Passed
Passed
Passed
Passed
Removed
Passed
Passed 20-Apr
Passed
Passed
Passed
Passed
Passed
Passed
Passed 27-Apr
Passed
Failed
Removed
Passed
Passed
Passed
Passed
4-May
Passed
Passed
Passed
Passed
Passed
Passed
Passed
18-May
Passed
Conditionally Passed
Passed
Passed
Passed
18-May
Passed
Pending
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Removed
Passed
removed
Passed
Passed
Passed
Passed
Passed
26-May
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Pending
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
removed
8-Jun
removed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Failed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Removed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed 22-Jun
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Conditionally Passed
Passed
Passed
Passed
Removed
Conditionally Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
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Removed
Passed
Passed
Passed
Passed
Passed
Passed
13-Jul
Passed
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Removed
Removed
Passed
Passed
Passed
Pending
Passed
Passed
Passed
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Passed
Passed
Passed
Passed
Passed
Passed
Conditionally Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Pending
Passed
27-Jul
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Removed
Passed
Passed
Passed
Failed
Passed
Passed
Passed
Passed
Passed
Passed
Passed 30-Jul
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Removed
Failed 10-Aug
Passed
Passed
Passed
Failed
Passed
Passed
Passed
Passed
Passed
Conditionally Passed
Passed
Failed
Passed
13-Aug
Passed
Passed
Passed
Blocked 13-Aug
Passed
Failed
Failed
Passed
Passed
Passed
Passed
Passed
Passed
Failed
Removed
Failed
24-Aug
Passed
Passed
Passed
Passed
Passed
Failed
Removed
Passed
Passed
Removed
Passed
Passed
Passed
Passed 3-Sep
Passed
Passed
Passed
Passed
Failed
Passed
Pending
Passed
Conditionally Passed
Pending 26-Sep
Pending
Pending
Pending
Passed
Passed
Passed
Passed
Passed
Pending
Passed
8-Oct
Passed
Pending
Passed 8-Oct
Passed
Removed
Passed
Passed
Passed
Removed
Passed
Passed
Pending
Removed
Passed
Passed
Failed
Passed
Passed
Passed 12-Oct
Passed
Passed
Passed
Failed
Passed
Removed
Passed
Pending
Passed
Passed
Passed
Passed
Passed
Removed
Passed
Passed
Passed
Passed 18-Oct
Passed
Passed
Passed
Passed
Pending
Passed
Passed
Passed
Passed
Pending
Pending
Passed
Passed
Pending
Pending
27-Oct
Pending
Passed 27-Oct
Passed
Passed
Passed
Pending
Removed
Passed
Passed
Passed
Removed
Passed
Passed 2-Nov
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed 5-Nov
Passed
Passed
Passed
Passed
Passed
Passed
In progress
Passed
In progress
Passed
Failed
Passed
Passed
In progress
In progress
Passed
In progress
Passed
Passed
Passed
Passed
Passed
9-Nov
Passed
Passed
Passed
Passed
Passed
In progress
In progress
Passed
Passed
Passed
passed
passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Pending
Pending
Pending
Pending 10-Nov
Passed
Passed
Passed
Pending
Pending
12-Nov
Passed
Pending
Pending
Passed
Passed
Passed
Passed
Removed
Removed
15-Nov
Pending
Pending
Pending
Passed
Pending
Passed
Pending
Passed
Pending 16-Nov
Passed
Passed
Pending
Pending
Pending
Pending
Pending
Pending 7-Dec
Pending
Pending
Pending
Pending
7-Dec
Pending
Pending
Passed
Passed
Passed
Passed
Removed DM Team
Failed
Defects
Passed
Pending
Passed
Pending
Passed
Passed
Passed
Removed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Failed
Passed
Failed
Passed Hot Fix issues
Passed
Passed
Pending
Pending
Passed
Passed
Passed
Passed
Removed
Passed
Pending
Passed
Passed
Passed
Passed
Defect Status Quantity Comments
Passed 16 Closed
Conditionally Passed 0
Failed 0
10-Feb Pending 0
Removed 0
Blocked 0
Total (includes CRs) 16
Remedy # Defect / CR Number Severity Status Last Retest
NA 139 4- Low Passed 11-Feb
HLP000000515251 3031 3-Medium Passed 11-Feb
HLP000000515429 3198 2-High Passed 3-Mar
HLP000000526190 3443 2-High Passed 11-Feb
HLP000000515444 3488 2-High Passed 11-Feb
HLP000000515448 3499 2-High Passed 11-Feb
HLP000000514772 3523 2-High Passed 11-Feb
10-Feb HLP000000515447 3614 2-High Passed 11-Feb
HLP000000526025 3633 3-Medium Passed 16-Feb
UNO000021724114 3649 2-High Passed 11-Feb
HLP000000526184 3678 2-High Passed 11-Feb
HLP000000526021 3730 1-Critical Passed 19-Feb
NA 3781 2-High Passed 11-Feb
NA 3805 2-High Passed 10-Mar
NA 3815 2-High Passed 19-Feb
HLP000000526186 3704 2-High Passed 11-Feb
Defect Status Quantity Comments
Passed 28 Closed
Conditionally Passed 0
Failed 0
19-Feb
Pending 0
19-Feb
Defects removed as they are invalid
Removed 2 #3030 - This is not a part of 2/19 delivery.
Blocked 0
Total (includes CRs) 28
Remedy # Defect / CR Number Severity Status Last Retest
HLP000000515450 97 2-High Passed 19-Feb
HLP000000515250 3030 2-High Removed 16-Mar
HLP000000515431 3359 2-High Passed 1-Mar
HLP000000526149 3415 2-High Passed 16-Mar
HLP000000507580 3708 2-High Passed 25-Feb
HLP000000526129 3486 2-High Passed 23-Feb
UNO000021722395 3239 2-High Passed 10-Mar
HLP000000526137 3549 2-High Passed 23-Feb
HLP000000515440 3551 2-High Passed 24-Feb
UNO000021721265 3570 2-High Passed 10-Mar
HLP000000526180 3663 2-High Passed 10-Mar
HLP000000514775 3681 2-High Passed 1-Mar
HLP000000526185 3682 2-High Passed 11-Mar
HLP000000526145 3697 2-High Removed 23-Feb
19-Feb CUI000000323450 3700 2-High Passed 22-Feb
UNO000021735572 3733 2-High Passed 23-Feb
UNO000021741107 3808 2-High Passed 19-Feb
NA 144 3- Medium Passed 23-Feb
NA 147 3- Medium Passed 23-Feb
NA 3571 3-Medium Passed 12-Apr
UNO000021718384 3584 3- Medium Passed 24-Feb
NA 3685 3-Medium Passed 12-Apr
HLP000000514888 3686 3-Medium Passed 1-Mar
HLP000000528366 3696 3-Medium Passed 5-Mar
NA 3777 3-Medium Passed 26-Feb
NA 3999 3-Medium Passed 19-Feb
NA 3804 3-Medium Passed 1-Mar
NA 3466 4-Low Passed 19-Feb
NA 3780 4-Low Passed 24-Feb
NA CR133 - CR 173 NA Passed 29-Mar
Defect Status Quantity Comments
Passed 23 Closed
Conditionally Passed 0
Failed 0
25-Feb Pending 1
Removed 2 Defect# 3842 is Removed
Blocked 0
Total (includes CRs) 24
Remedy # Defect / CR Number Severity Status Last Retest
UNO000021669155 3494 1-Critical Passed 2-Mar
HLP000000517836 3738 1-Critical Passed 26-Feb
HLP000000515250 3030 2-High Passed 25-Feb
NA 3274 2-High Passed 26-Mar
NA 3300 2-High Passed 12-Apr
NA 3343 2-High Passed 25-Feb
UNO000021721265 3631 2-High Removed NA
UNO000021737065 3728 2-High Passed 25-Feb
HLP000000526189 3797 2-High Passed 25-Feb
NA 3816 2-High Passed 1-Mar
NA 3842 2-High Removed NA
UNO000021745446 3849 2-High Passed 5-Mar
25-Feb HLP000000532574 3863 2-High Passed 26-Feb
HLP000000544388 3991 2- High Passed 26-Feb
HLP000000526153 3974 2-High Passed 26-Feb
NA 3993 2-High Passed 26-Feb
NA 3500 2-High Passed 12-Mar
NA 2647 3-Medium Passed 25-Feb
HLP000000514590 3255 3-Medium Passed 25-Feb
NA 3272 3-Medium Passed 18-Mar
NA 3595 3-Medium Passed 26-Feb
NA 3778 3-Medium Passed 25-Feb
NA 3553 3-Medium Pending 7-Dec
NA 2680 4-Low Passed 2-Mar
NA 3480 4-Low Passed 25-Feb
NA 2912 4-Low Passed 1-Mar
Defect Status Quantity Comments
Passed 11 Closed
Conditionally Passed 1 SMS Notifications received are delayed by more than 1.5
Failed 0
2-Mar Pending 0
# 3828 Duplicate of 3571.
Removed 1 Issue 3571 is in 2/19 list.
Blocked 0
Total (includes CRs) 12
Remedy # Defect / CR Number Severity Status Last Retest
HLP000000558120 4101 1-Critical Passed 2-Mar
NA 3472 2-High Passed 2-Mar
HLP000000528998 3828 2-High Removed 9-Apr
UNO000021745610 3855 2-High Passed 4-Mar
CUI000000333455 3858 2-High Conditionally Passed 11-Mar
NA 3809 3-Medium Passed 11-Mar
2-Mar
NA 4002 3-Medium Passed 10-Mar
HLP000000563177 4110 3-Medium Passed 3-Mar
CUI000000333261 3862 2-High Passed 2-Mar
UNO000021757552 4061 2-High Passed 2-Mar
UNO000021721265 3631 2-High Passed 11-Mar
NA CR 233 NA Passed 4-Mar
UNO000021773485 4125 3-Medium Passed 5-Mar
Defect Status Quantity Comments
Passed 12 Closed
Conditionally Passed 0
Failed 0
9-Mar Pending 0
Removed 0
Blocked 0
9-Mar
Total (includes CRs) 12
Remedy # Defect / CR Number Severity Status Last Retest
HLP000000572901 4090 2-High Passed 10-Mar
NA 4111 3-Medium Passed 12-Mar
NA 3548 3-Medium Passed 10-Mar
NA 4191 3-Medium Passed 11-Mar
NA 4160 4-Low Passed 9-Mar
9-Mar NA 4192 4-Low Passed 11-Mar
HLP000000575102 Excelacom defect 155 2-High Passed 10-Mar
UNO000021723566 4193 2-High Passed 11-Mar
CUI000000341529 3752 2-High Passed 11-Mar
HLP000000579707 4058 2-High Passed 11-Mar
NA 4225 3-Medium Passed 9-Mar
UNO000021793071 4213 2-High Passed 12-Mar
Defect Status Quantity Comments
Passed 12 Closed
Conditionally Passed 0
Failed 0
18-Mar Pending 0
Removed 0
Blocked 0
Total (includes CRs) 12
Remedy # Defect / CR Number Severity Status Last Retest
NA 4214 2-High Passed 22-Apr
NA 4309 2-High Passed 24-Mar
NA 4310 2-High Passed 22-Mar
NA 3412 3-Medium Passed 22-Mar
NA 4197 3-Medium Passed 31-Mar
18-Mar NA 4265 3-Medium Passed 18-Mar
NA 3513 4-Low Passed 18-Mar
NA 4034 4-Low Passed 18-Mar
NA 4046 4-Low Passed 18-Mar
18-Mar
NA 4307 4-Low Passed 18-Mar
NA 4308 4-Low Passed 22-Mar
NA 4243 4-Low Passed 22-Mar
Defect Status Quantity Comments
Passed 14 Closed
Conditionally Passed 0
23-Mar Failed 0
Pending 0
Removed 1
Blocked 0
Total (includes CRs) 14
Remedy # Defect / CR Number Severity Status Last Retest
HLP000000572901 4175 2-High Passed 24-Mar
HLP000000575127 4196 2-High Passed 23-Mar
NA 4219 2-High Passed 24-Mar
NA 4360 2-High Passed 24-Mar
NA 4361 2-High Passed 24-Mar
NA 4364 2-High Passed 24-Mar
23-Mar UNO000021754491 4025 3-Medium Passed 24-Mar
HLP000000572436 4176 3-Medium Removed 31-Mar
NA 4184 3-Medium Passed 12-Apr
HLP000000583975 4260 3-Medium Passed 31-Mar
NA 4313 3-Medium Passed 1-Apr
UNO000021806548 4292 3-Medium Passed 29-Mar
UNO000021829174 4349 3-Medium Passed 23-Mar
NA 4334 3-Medium Passed 6-Apr
NA 4333 4-Low Passed 24-Mar
Defect Status Quantity Comments
Passed 18 Closed
Conditionally Passed 0
1) ASL - Able to purchase content even after getting over the
ASL
2) Premium SMS is rated as regular SMS
3) Unable to credit minutes for Dropped Calls
30-Mar 4) Change plan with duplicate sprint service code is NOT
Failed 2 working
Pending 0 Fix for "Data not working post ESN" will go in with 4/6 code
drop and should be addressed by Defect# 4383
Removed 3
Blocked 0
Total (includes CRs) 20
Remedy # Defect / CR Number Severity Status Last Retest
NA 4204 2-High Removed 30-Mar
CUI000000354213 4288 2-High Passed 1-Apr
CUI000000354213 4289 2-High Passed 1-Apr
CUI000000356285 4293 2-High Passed 1-Apr
NA 4377 2-High Passed 2-Jul
CUI000000341585 4080 3-Medium Removed 18-Aug
HLP000000580239 4226 3-Medium Passed 24-May
UNO000021799735 4251 3-Medium Passed 30-Mar
NA 4379 3-Medium Failed 31-Mar
HLP000000586388 4272 3-Medium Removed 30-Mar
30-Mar CUI000000353465 4240 3-Medium Passed 30-Mar
HLP000000580573 4245 3-Medium Passed 31-Mar
NA 4315 3-Medium Passed 1-Apr
NA 3851 3-Medium Passed 31-Mar
NA 4267 3-Medium Passed 30-Mar
NA 4130 3-Medium Passed 31-Mar
NA 4131 3-Medium Passed 31-Mar
NA 4071 3-Medium Passed 31-Mar
NA 4126 4-Low Passed 31-Mar
NA 4200 4-Low Passed 1-Apr
NA 4332 4-Low Failed 31-Mar
NA 4347 4-Low Passed 30-Mar
NA 4348 4-Low Passed 30-Mar
Defect Status Quantity Comments
Passed 1 Closed
Conditionally Passed 0
Failed 0
1-Apr Pending 0
Removed 0
Blocked 0
Total (includes CRs) 1
Remedy # Defect / CR Number Severity Status Last Retest
1-Apr
NA 4353 2-High Passed 1-Apr
Defect Status Quantity Comments
Passed 6 Closed
Conditionally Passed 0
Failed 0
6-Apr Pending 0
Removed 1 4382 is moved to 4/13 code drop.
Blocked 0
Total (includes CRs) 6
Remedy # Defect / CR Number Severity Status Last Retest
HLP000000563214 4154 3-Medium Passed 9-Apr
NA 4227 3-Medium Passed 7-Apr
NA 4331 3-Medium Passed 6-Apr
6-Apr
NA 4382 2-High Removed 12-Apr
NA 4391 3-Medium Passed 6-Apr
6-Apr
NA 4394 4-Low Passed 14-May
NA CR232 2-High Passed 21-Jun
Defect Status Quantity Comments
Passed 12
Conditionally Passed 0
13-Apr Pending 0
Removed 4
Blocked 0
Total (includes CRs) 12
Remedy # Defect / CR Number Severity Status Last Retest
UNO000021746638 3869 2-High Passed 16-Apr
UNO000021796073 4218 2-High Removed Pending
NA 4247 2-High Passed 14-Apr
NA 4381 3-Medium Passed 14-Apr
NA 4382 2-High Passed 16-Apr
NA 4395 2-High Removed Pending
HLP000000625624 4397 2-High Passed 15-Apr
13-Apr HLP000000587454 4401 2-High Removed Pending
NA 4405 2-High Passed 16-Apr
HLP000000619814 4425 3-Medium Passed 21-Apr
CUI000000360943 4447 3-Medium Passed 14-Apr
NA 4463 4-Low Passed 15-Apr
CUI000000376423 4469 3-Medium Passed 15-Apr
NA 4406 3-Medium Removed 15-Apr
NA 4408 3-Medium Passed 15-Apr
382746 4490 1-Critical Passed 7-Jun
Defect Status Quantity Comments
Passed 10
Conditionally Passed 0
Failed 0
20-Apr
20-Apr Pending 0
Removed 1
Blocked 0
Total (includes CRs) 10
Remedy # Defect / CR Number Severity Status Last Retest
NA 4053 3-Medium Passed 7-May
NA 4228 3-Medium Passed 21-Apr
HLP000000586388 4272 3-Medium Passed 21-Apr
UNO000021809512 4277 2-High Removed Pending
UNO000021845821 4470 4-Low Passed 17-May
20-Apr
NA 4483 2-High Passed 16-Apr
NA 4484 2-High Passed 16-Apr
NA 4487 3-Medium Passed 20-Apr
NA 4488 3-Medium Passed 21-Apr
NA 4489 3-Medium Passed 20-Apr
NA 4500 2-High Passed 3-May
Defect Status Quantity Comments
Passed 3
Conditionally Passed 0
Failed 0
27-Apr Pending 0
Removed 0
Blocked 0
Total (includes CRs) 3
Remedy # Defect / CR Number Severity Status Last Retest
NA 4369 2-High Passed 4-May
27-Apr
CUI000000391540 4533 2-High Passed 30-Apr
NA 4501 2-High Passed 13-May
Defect Status Quantity Comments
4-May
Passed 10
Conditionally Passed 0
Defect 3038 Failed
Unbilled Event level adjustments made on Int'l Roaming
4-May
usage are not appearing in our Billing and CRM Systems
Failed 1
Pending 0
Removed 1 4109: This came in with later code drops and was
Blocked 0
Total (includes CRs) 11
Remedy # Defect / CR Number Severity Status Last Retest
HLP000000515445 3038 3-Medium Failed 7-Jul
UNO000021769478 4109 3-Medium Removed 18-Aug
HLP000000572436 4176 3-Medium Passed 13-May
NA 4204 3-Medium Passed 10-May
NA 4380 3-Medium Passed 4-May
4-May NA 4407 2-High Passed 4-May
UNO000021818877 4459 4-Low Passed Pending
NA 4492 2-High Passed 5-May
CUI000000367359 4495 3-Medium Passed 4-May
NA 4498 2-High Passed 7-May
NA 4523 3-Medium Passed 1-Jun
CUI000000386796 4525 1-Critical Passed 10-May
Defect Status Quantity Comments
Passed 10
Defect 4277 also deals with verifying the unbilled events
usage from a cox wireless number belonging to those states
where daylight savings time is not observed (Phoenix,
Honolulu, Barbados). As this point, since we don't have cox
18-May Conditionally Passed 1 wireless in these regions in production, this will be out of
18-May
Failed 0
Pending 1
Removed 0
Blocked 0
Total (includes CRs) 12
Remedy # Defect / CR Number Severity Status Last Retest
HLP000000528374 3705 2-High Passed 17-Aug
NA 4102 2-High Passed 24-May
UNO000021809512 4277 2-High Conditionally Passed 19-May
CUI000000365996 4383 2-High Passed 18-May
UNO000021933484 4521 2-High Passed 20-May
18-May CUI000000387139 4549 3-Medium Passed 24-May
NA 4552 2-High Passed 18-May
CUI000000399150 4577 2-High Pending Pending
CUI000000399147 4584 2-High Passed 1-Jun
NA 4610 1-Critical Passed 20-May
NA ECM000000119765 NA Passed 19-May
NA DID58199 NA Passed 25-May
Defect Status Quantity Comments
Passed 31
Conditionally Passed 0
0
Failed
Pending 1
26-May
Defect 4396 is removed and tracked under 4694 and 4372.
4388: This came in with later code drops and was
Removed 2 successfully validated and Passed
Blocked 0
Total (includes CRs) 32
Remedy # Defect / CR Number Severity Status Last Retest
NA DID59011 NA Passed 28-May
NA DID58597 NA Passed 21-Jun
NA DID58849 NA Passed 25-May
NA DID58877 NA Passed 25-May
NA 3507 3-Medium Passed 17-Aug
NA 4302 3-Medium Passed 27-May
NA 4314 3-Medium Passed 3-Jun
NA 4359 3-Medium Passed 1-Jun
NA 4367 4-Low Passed 27-May
NA 4371 3-Medium Passed 27-May
NA 4388 4-Low Removed 18-Aug
NA 4389 3-Medium Passed 3-Sep
NA 4396 3-Medium removed 2-Jul
NA 4398 4-Low Passed 27-May
NA 4399 4-Low Passed 27-May
NA 4400 4-Low Passed 27-May
NA 4427 4-Low Passed 27-May
26-May NA 4428 3-Medium Passed 27-May
NA 4429 4-Low Passed 27-May
NA 4510 3-Medium Passed 30-Jul
NA 4529 3-Medium Passed 5-Aug
NA 4548 2-High Passed 5-Aug
NA 4551 2-High Passed 21-Jun
CUI000000395865 4557 3-Medium Passed 2-Jun
CUI000000387923 4590 2-High Passed 27-May
NA 4596 2-High Passed 17-Aug
NA 4611 2-High Passed 21-Jun
NA 4634 2-High Passed 28-May
NA 4641 2-High Passed 7-Sep
NA 4649 2-High Passed 14-Jun
CUI000000406691 4667 2-High Passed 2-Aug
NA CR 52 NA Pending 17-Aug
NA DID59007 NA Passed 16-Jun
NA DID58895 NA Passed 26-May
NA DID58917 NA Passed 26-May
NA Vendor NA Passed 7-Jun
Defect Status Quantity Comments
Passed 24
Conditionally Passed 0
Failed 0
Pending 0 Defects 4673 - Removed as this is dependent on CR92, we
will be retesting this once CR92 is pushed to production
8-Jun
Removed 2
Blocked 0
Total (includes CRs) 24
Remedy # Defect / CR Number Severity Status Last Retest
NA DID59219 NA Passed 8-Jun
NA DID59235 NA Passed 24-Jun
CUI000000373665 4434 2-High Passed 2-Jul
NA 4531 2-High Passed 13-Jul
UNO000021934208 4558 2-High Passed 14-Jun
CUI000000384965 4582 3-Medium Passed 9-Jun
CUI000000396619 4624 3-Medium Passed 18-Aug
NA 4627 3-Medium Passed 2-Jul
CUI000000392793 4640 3-Medium Passed 15-Jun
HLP000000720321 4663 3-Medium Passed 18-Aug
CUI000000384069 4664 3-Medium Passed 15-Jun
NA 4668 3-Medium Passed 4-Aug
8-Jun NA 4672 2-High removed 11-Aug
NA 4673 2-High removed 14-Jun
NA 4674 3-Medium Passed 8-Jun
NA 4675 3-Medium Passed 10-Jun
NA 4676 2-High Passed 11-Jun
8-Jun
NA 4685 3-Medium Passed 14-Jun
NA 4687 2-High Passed 16-Aug
NA CRQ 50258 NA Passed 8-Jun
NA CRQ 50258 NA Passed 8-Jun
NA CRQ 50258 NA Passed 8-Jun
NA CRQ 50258 NA Passed 8-Jun
NA DID59011 NA Passed 8-Jun
NA ECM000000121394 NA Passed 8-Jun
NA DID59199 NA Passed 11-Jun
Defect Status Quantity Comments
Passed 42
Conditionally Passed 2
Issue 4385
Wireless Tools- Text is not aligned properly in an account
with MDN Active- Awaiting activation on Mozilla Browser.
22-Jun
Failed 1
Pending 0
4597: This was part of 7/27 code drop again, where it was
Removed 2 successfully validated and Passed
Blocked 0
Total (includes CRs) 45
Remedy # Defect / CR Number Severity Status Last Retest
UNO000021806275 4170 2-High Passed 23-Jun
NA 4271 4-Low Passed 29-Jun
NA 4322 4-Low Passed 25-Jun
NA 4356 4-Low Passed 25-Jun
NA 4370 3-Medium Passed 22-Jun
NA 4385 4-Low Failed 22-Jun
NA 4388 4-Low Passed 30-Jun
NA 4532 4-Low Passed 9-Jul
CUI000000388213 4559 3-Medium Passed 24-Jun
CUI000000363247 4564 3-Medium Passed 24-Jun
CUI000000385088 4565 3-Medium Passed 22-Jun
CUI000000391705 4568 3-Medium Passed 9-Jul
NA 4594 4-Low Passed 24-Jun
NA 4597 3-Medium Removed 29-Jul
CUI000000389657 4598 3-Medium Passed 13-Jul
NA 4614 2-High Passed 23-Jul
CUI000000391539 4631 3-Medium Passed 6-Jul
NA 4658 2-High Passed 2-Aug
CUI000000389893 4662 3-Medium Passed 28-Jun
CUI000000404066 4665 3-Medium Passed 22-Jun
NA 4671 3-Medium Passed 25-Jun
NA 4678 2-High Passed 28-Jun
CUI000000407515 4684 3-Medium Passed 30-Jun
22-Jun
NA 4689 3-Medium Passed 23-Jun
NA 4697 4-Low Passed 24-Jun
NA 4705 3-Medium Passed 6-Jul
NA 4708 3-Medium Passed 24-Jun
NA 4716 3-Medium Passed 3-Sep
NA 4719 4-Low Passed 25-Jun
NA 4722 3-Medium Passed 23-Jun
NA 4723 3-Medium Passed 22-Jun
NA 4726 3-Medium Passed 23-Jun
UNO000022065525 4733 2-High Passed 7-Jul
NA 4781 2-High Passed 14-Jul
NA CR35 NA Conditionally Passed 2-Jul
NA DID59107 NA Passed 8-Jul
NA DID59343 NA Passed 28-Jun
NA TCR-2 NA Passed 13-Jul
NA TER03 NA Removed 26-Jul
NA CRQ 50284 NA Conditionally Passed 2-Jul
NA DID59357(QC#4725 + 4793) NA Passed 28-Jun
NA ECM00000 0122951 NA Passed 28-Jun
NA DID59413 NA Passed 28-Jun
NA DID59419 NA Passed 28-Jun
NA DID59423 NA Passed 24-Jun
NA DID59425 NA Passed 24-Jun
NA ECM000000123150 NA Passed 28-Jun
Defect Status Quantity Comments
Passed 24
Conditionally Passed 0
Failed 0
Pending 1
13-Jul
Defect 4706 is moved to 8/13 release.
Defect 4758 was skipped in 7/13 release.
Removed 3 Defect 4757 was backed out from 7/13 list.
Blocked 0
Total (includes CRs) 25
Remedy # Defect / CR Number Severity Status Last Retest
NA 4021 3 - Medium Passed 28-Jul
CUI000000341585 4080 3 - Medium Passed 19-Jul
UNO000021769478 4109 3 - Medium Passed 11-Aug
NA 4351 3 - Medium Passed 16-Jul
NA 4629 2 - High Passed 14-Jul
CUI000000375258 4642 3 - Medium Passed 15-Jul
NA 4704 1 - Critical Passed 15-Jul
NA 4706 3 - Medium Removed 13-Jul
NA 4727 2 - High Passed 5-Aug
NA 4729 4 - Low Passed 16-Jul
NA 4734 2 - High Passed 13-Jul
UNO000022065239 4738 2 - High Passed 23-Aug
NA 4744 2 - High Passed 15-Jul
13-Jul CUI000000419862 4746 2 - High Passed 29-Jul
NA 4748 3 - Medium Passed 23-Jul
NA 4749 4 - Low Passed 14-Jul
13-Jul
CUI000000413376 4757 2 - High Removed 22-Jul
UNO000022044452 4758 3 - Medium Removed 14-Jul
NA 4771 3 - Medium Passed 2-Aug
NA 4847 4 - Low Passed 19-Jul
NA 4828 2 - High Passed 26-Jul
NA 4540 2 - High Pending 8-Dec
NA 4916 2 - High Passed 15-Jul
NA 4980 3 - Medium Passed 19-Jul
NA DID51039 NA Passed 21-Jul
NA DID51039 NA Passed 21-Jul
NA DID51039 NA Passed 21-Jul
NA DID59629 NA Passed 15-Jul
Defect Status Quantity Comments
Passed 24
Conditionally Passed 1
Failed 1
27-Jul Pending 1
Removed 1
Blocked 0
Total (includes CRs) 27
Remedy # Defect / CR Number Severity Status Last Retest
NA DID59095 NA Passed 28-Jul
NA DID60175 NA Passed 11-Aug
NA DID60151 NA Passed 29-Jul
NA DID60153 NA Passed 29-Jul
NA DID60069 NA Conditionally Passed 5-Aug
NA DID60061 NA Passed 27-Jul
NA DV12/ 4890 NA Passed 28-Jul
NA USB18/ 4881 NA Passed 28-Jul
NA USB 13/ 4882 NA Passed 27-Jul
NA USB 87/ 4883 NA Passed 28-Jul
NA CR74a NA Passed 14-Sep
27-Jul
NA 4535 2-High Passed 8-Sep
NA 4873 3-Medium Pending NA
27-Jul NA 4597 3-Medium Passed 28-Jul
NA 4689 3-Medium Passed 3-Aug
NA 4775 3-Medium Passed 2-Aug
NA 4776 3-Medium Passed 4-Aug
CUI000000418219 4782 3-Medium Passed 30-Jul
NA 4802 3-Medium Passed 28-Jul
NA 4806 4-Low Passed 28-Jul
NA 4826 2-High Passed NA
CUI000000424887 4850 2-High Passed 3-Aug
CUI000000432386 4920 2-High Removed 18-Aug
NA 4932 3-Medium Passed 28-Jul
NA 4972 4-Low Passed 2-Aug
UNO000022184614 4981 3-Medium Passed 2-Aug
NA 5001 2-High Failed 8-Oct
NA 5037 3-Medium Passed 3-Aug
Defect Status Quantity Comments
Passed 6
Conditionally Passed 0
Failed 0
30-Jul Pending 0
Removed 0
Blocked 0
Total (includes CRs) 6
Remedy # Defect / CR Number Severity Status Last Retest
NA 4202 2-High Passed 5-Aug
NA 4983 2-High Passed 5-Aug
NA 4999 2-High Passed 3-Aug
NA 5014 2-High Passed 3-Aug
30-Jul NA 4203 2-High Passed 3-Aug
NA 4345 3-Medium Passed 3-Aug
30-Jul
NA 4670 2-High Passed 30-Jul
NA 4786 2-High Passed 3-Aug
NA 4956 2-High Passed 30-Jul
NA 4982 1-Critical Passed 3-Aug
Defect Status Quantity Comments
Passed 4
Conditionally Passed 0
Failed 1 DID60561: OMADM update PRL (preferred roaming list)
10-Aug
Pending 0
Removed 1
Blocked 0
Total (includes CRs) 5
Remedy # Defect / CR Number Severity Status Last Retest
NA DID60201/ 4875 2 - High Passed 7-Sep
NA DID60345 NA Passed 7-Sep
10-Aug NA 4643/ DID60341 3 - Medium Passed 17-Aug
NA DID60323 NA Passed 17-Aug
NA DID60523 NA Removed 16-Aug
NA DID60561 NA Failed 17-Aug
Defect Status Quantity Comments
Passed 10
Conditionally Passed 1
Issue 5011: After Disconnecting Subscription in Siebel, UIM
status for the MDN is shown as "Disconnected" instead of
"Unassigned".
13-Aug Issue 4107: BRM data is being dropped before reaching the
GL (on Account Transfers, taxes generated at billing did not
move with usage/MRC charges)
Failed 2
13-Aug
Pending 0
Removed 0
Blocked 1
Total (includes CRs) 14
Remedy # Defect / CR Number Severity Status Last Retest
NA DID60457 NA Passed Pending
NA CR93/ DID60429 NA Passed 17-Aug
NA CR74(b)/ 4959 2 - High Passed 14-Sep
NA 4107 3 - Medium Failed 8-Sep
NA 4547 3 - Medium Passed 18-Aug
NA 4747 3 - Medium Passed 17-Aug
CUI000000413376 4757 2 - High Passed 16-Aug
13-Aug NA 4770 2 - High Passed 7-Sep
UNO000022184753 4979 3 - Medium Passed 10-Dec
NA 4989 3 - Medium Conditionally Passed 30-Aug
UNO000022199252 4991 2 - High Passed 19-Aug
NA 5011 3 - Medium Failed 13-Aug
NA 5012 3 - Medium Passed 19-Aug
NA 5025 3 - Medium Passed 17-Aug
NA 5033 2 - High Passed 8-Sep
NA 5038 3 - Medium Passed 17-Aug
NA 5039 3 - Medium Blocked 16-Aug
Defect Status Quantity Comments
Passed 16
Conditionally Passed 0
Failed 5
24-Aug Pending 0
Removed 3 USB 23 was not deployed in Production
Blocked 0
Total (includes CRs) 21
Remedy # Defect / CR Number Severity Status Last Retest
NA USB23/ 4073 3-Medium Passed 27-Aug
NA USB76/ CR60 NA Failed 31-Aug
NA CR109 NA Failed 25-Aug
NA 60325 NA Passed 7-Sep
NA DID 60827 NA Passed 24-Aug
NA 4323 4-Low Passed 26-Aug
NA 5031 3-Medium Passed 2-Dec
NA 5058 3-Medium Passed 26-Aug
NA 4513 3-Medium Passed 25-Aug
NA 4698 3-Medium Failed 8-Sep
NA 4706 3-Medium Removed 7-Sep
24-Aug CUI000000 432386 4920 2-High Failed 13-Oct
NA 4985 3-Medium Passed 25-Aug
NA 5002 2-High Passed 9-Sep
UNO0000 22229982 5018 2-High Passed 26-Aug
UNO0000 22239154 5024 3-Medium Passed 26-Aug
NA 5052 3-Medium Passed 24-Aug
NA 5055 4-Low Failed 30-Aug
CUI000000459392 5056 2-High Removed 25-Aug
NA 5071 2-High Passed 25-Aug
NA 5077 3-Medium Passed 25-Aug
NA 5078 4-Low Removed NA
NA 5081 2-High Passed NA
NA 5101 3-Medium Passed 26-Aug
Defect Status Quantity Comments
Passed 3
Conditionally Passed 0
Failed 0
3-Sep
Pending 0
Removed 0
Blocked 0
Total (includes CRs) 3
Remedy # Defect / CR Number Severity Status Last Retest
NA 5181/ DID61215 2-High Passed 14-Sep
3-Sep
CUI00000 0488892 5174 2-High Passed 7-Sep
NA DID61213 NA Passed 14-Sep
Defect Status Quantity Comments
Passed 10
Conditionally Passed 1
Failed 1
26-Sep Pending 5
Removed 0
Blocked 0
Total (includes CRs) 17
Remedy # Defect / CR Number Severity Status Last Retest
NA 5039 (BOT 1221) 2-High Passed 6-Oct
CUI000000482934 5152 (BOT 1085) 3-Medium Passed 6-Oct
NA 5172 (USB76) (BOT 1280) 2-High Passed 6-Oct
NA 5199 (BOT 1224) 2-High Failed 6-Oct
NA 5219 (BOT 1026) 2-High Passed 6-Oct
NA 5277 (BOT 1270) 4-Low Pending Pending
NA DID60407 NA Passed 26-Sep
NA TCR08 NA Conditionally Passed 6-Dec
26-Sep
NA TER02 NA Pending Pending
NA TER17 NA Pending Pending
NA TER30 NA Pending 6-Dec
NA TER36 NA Pending 14-Oct
NA Sprint Maintenance NA Passed 26-Sep
NA DID61339 NA Passed 8-Nov
NA ECM00000 0133977 NA Passed 7-Oct
NA ECM00000 0133978 NA Passed 7-Oct
NA BOT1320 NA Passed 6-Oct
Defect Status Quantity Comments
Passed 6
Conditionally Passed 0
Failed 0
8-Oct Pending 2
Removed 1
Blocked 0
Total (includes CRs) 8
Remedy # Defect / CR Number Severity Status Last Retest
NA 5074/ DID60641 4-Low Pending Pending
CUI000000482934 DID60639 NA Passed 19-Oct
NA 1345/ DID61799 2-High Passed 3-Nov
NA 1363/ DID61795 2-High Pending Pending
8-Oct
NA 1365/ DID61801 2-High Passed 22-Oct
NA DID61879 4-Low Passed 18-Oct
NA DID61765 NA Removed 13-Oct
NA DID61713 NA Passed 13-Oct
NA 1393/DID61883 NA Passed 8-Nov
Defect Status Quantity Comments
Passed 16
Conditionally Passed 0
Failed 2
12-Oct Pending 2
Removed 3
Blocked 0
Total (includes CRs) 20
Remedy # Defect / CR Number Severity Status Last Retest
NA 1283 2-High Passed 12-Oct
NA 1344 3-Medium Removed 14-Oct
NA 1362 2-High Passed 12-Oct
NA 4949 3-Medium Passed 20-Oct
UNO000022099508 5049 2-High Pending Pending
UNO000022178507 5068 2-High Removed 19-Oct
NA 5153 3-Medium Passed 1-Nov
NA 5159 3-Medium Passed 1-Nov
NA 5185 3-Medium Failed 12-Oct
UNO000022384465 5197 2-High Passed 12-Oct
NA 5208 3-Medium Passed 12-Oct
12-Oct
NA 5226 4-Low Passed 12-Oct
NA 5227 3-Medium Passed 1-Nov
NA 5240 3-Medium Passed 21-Oct
NA 5246 3-Medium Passed 2-Nov
NA 5247 3-Medium Failed 12-Oct
NA 5259 2-High Passed 3-Nov
NA TER05 NA Removed 2-Nov
NA TER07a NA Passed 6-Dec
NA TER16 NA Pending Pending
NA TER35 NA Passed 10-Nov
NA TER37 NA Passed 30-Nov
NA 5213 3-Medium Passed 13-Oct
Defect Status Quantity Comments
Passed 11
Conditionally Passed 0
Failed 0
18-Oct Pending 1
Removed 1
Blocked 0
Total (includes CRs) 12
Remedy # Defect / CR Number Severity Status Last Retest
NA 1469 2-High Passed 19-Oct
NA CR 92 NA Passed 8-Dec
NA 1415 3-Medium Removed 2-Nov
NA 1416 3-Medium Passed 19-Oct
18-Oct
UNO0000 22514150 1418 2-High Passed 6-Dec
UNO0000 22497538 1419 2-High Passed 19-Oct
18-Oct
UNO0000 22513700 1420 2-High Passed 19-Oct
NA 1422 3-Medium Passed 10-Dec
NA 1427 3-Medium Passed 19-Oct
UNO0000 22522336 1429 2-High Passed 2-Nov
UNO0000 22541261 1458a 3-Medium Passed 8-Nov
NA 1485 6-Tracking Pending Pending
NA 1319 4-Low Passed 19-Oct
Defect Status Quantity Comments
Passed 6
Conditionally Passed 0
Failed 0
27-Oct Pending 5
Removed 0
Blocked 0
Total (includes CRs) 11
Remedy # Defect / CR Number Severity Status Last Retest
NA DID62173 NA Passed 8-Nov
NA DID62245 NA Passed 8-Nov
NA DID62259 NA Passed 8-Nov
NA 5261/ DID61911 NA Pending Pending
NA TER05 NA Pending Pending
27-Oct
NA 1376 NA Passed 1-Dec
NA 1481 NA Passed 8-Nov
NA 1487 NA Pending Pending
NA 1488 NA Pending Pending
NA ECM000000138229 NA Pending Pending
NA 61289 NA Passed 8-Nov
Defect Status Quantity Comments
Passed 8
2-Nov
Conditionally Passed 0
Failed 0
2-Nov Pending 1
Removed 2
Blocked 0
Total (includes CRs) 9
Remedy # Defect / CR Number Severity Status Last Retest
NA DID62011/ 1451 4-Low Passed 11-Nov
NA DID62405/ 1496 4-Low Passed 30-Nov
UNO0000 22542067 DID62337/ 1550 4-Low Passed 11-Nov
NA ECM000000137081 NA Pending Pending
NA ECM000000007882 NA Removed 3-Dec
2-Nov
NA DID62381 NA Passed 8-Nov
NA DID62327 NA Passed 8-Nov
NA DID62465 NA Passed 8-Nov
UNO0000 22608235, part 2 NA NA Removed 7-Dec
UNO0000 22592999 DID62455/1553 2-High Passed 29-Nov
NA DID62455/1532 2-High Passed 1-Dec
Defect Status Quantity Comments
Passed 8
Conditionally Passed 0
Failed 0
5-Nov Pending 0
Removed 0
Blocked 0
Total (includes CRs) 8
Remedy # Defect / CR Number Severity Status Last Retest
NA DID62383 NA Passed 8-Nov
NA DID62565 NA Passed 8-Nov
NA DID62407/ 1567 2-High Passed 30-Nov
5-Nov NA DID62355/1565 2-High Passed 30-Nov
UNO0000 22606810 DID62489/ 1571 4-Low Passed 1-Dec
5-Nov
UNO0000 22592999 DID62643/1553 4-Low Passed 29-Nov
NA DID62643/1532 2-High Passed 1-Dec
UNO000022574568 DID62643/1631 2-High Passed 24-Nov
Defect Status Quantity Comments
Passed 35
Conditionally Passed 0
Failed 1
9-Nov Pending 8
Removed 0
Blocked 0
Total (includes CRs) 44
Remedy # Defect / CR Number Severity Status Last Retest
NA CR50 NA Passed 16-Nov
NA CR57 NA Passed 2-Dec
NA CR59 NA Passed 12-Nov
NA CR101 NA Passed 15-Nov
NA CR113a NA Passed 16-Nov
NA CR116 NA Passed 10-Nov
NA CR125 NA In progress 17-Nov
NA TCR06 NA Passed 11-Nov
NA TER04 NA In progress 17-Nov
NA TER20 NA Passed 16-Nov
NA TER27 NA Failed 15-Nov
NA TER32a & c NA Passed 16-Nov
NA TER33 NA Passed 12-Nov
NA TER44a NA In progress 17-Nov
NA 1164 5-Enhancement In progress 17-Nov
UNO000022440908 1339 3-Medium Passed 11-Nov
UNO000022491003 1375 2-High In progress 17-Nov
UNO000022492169 1378 2-High Passed 18-Nov
UNO000022493272 1379 2-High Passed 15-Nov
UNO000022493386 1380 2-High Passed 15-Nov
UNO000022493398 1381 2-High Passed 15-Nov
9-Nov
9-Nov UNO000022485410 1388 2-High Passed 10-Nov
NA 1424 3-Medium Passed 10-Nov
UNO000022508898 1426 2-High Passed 10-Nov
NA 1440 3-Medium Passed 12-Nov
NA 1459 5-Enhancement Passed 12-Nov
UNO000022264687 1464 2-High Passed 1-Dec
NA 1466/DID62871 2-High In progress 17-Nov
UNO000022333977 1513 2-High In progress 17-Nov
NA 1529 2-High Passed 16-Nov
UNO000022576364 1535 6-Tracking Passed 11-Nov
NA 1367 3-Medium Passed 12-Nov
NA 1368 3-Medium passed 12-Nov
NA 1369 3-Medium passed 12-Nov
NA 1371 4-Low Passed 10-Nov
NA 1372 4-Low Passed 10-Nov
NA 1373 3-Medium Passed 12-Nov
UNO000022380792 1441 2-High Passed 12-Nov
NA 1489 3-Medium Passed 1-Dec
NA 1505 3-Medium Passed 12-Nov
CUI000000532966 1533 2-High Passed 18-Nov
UNO000022629186 1622 2-High Passed 18-Nov
NA 1358 3-Medium Passed 29-Nov
NA 1521 2-High Pending Pending
Defect Status Quantity Comments
Passed 2
Conditionally Passed 0
Failed 0
10-Nov Pending 3
Removed 0
Blocked 0
Total (includes CRs) 5
Remedy # Defect / CR Number Severity Status Last Retest
10-Nov
UNO000022522449 ECM000000139927 NA Pending Pending
NA ECM00000 0139297 NA Pending Pending
10-Nov
NA TER09/ECM000000133845 NA Pending Pending
NA DID62709 NA Passed 15-Nov
NA DID62711 NA Passed 30-Nov
Defect Status Quantity Comments
Passed 2
Conditionally Passed 0
Failed 0
12-Nov Pending 4
Removed 0
Blocked 0
Total (includes CRs) 6
Remedy # Defect / CR Number Severity Status Last Retest
NA ECM00000 0139298 NA Passed 30-Nov
NA TER46/ ECM00000 0139995 NA Pending Pending
12-Nov NA DID62449 NA Pending Pending
NA DID62765 NA Passed 1-Dec
NA ECM00000 0140026 NA Pending Pending
NA CR129/ DID62689 NA Pending Pending
Defect Status Quantity Comments
Passed 6
Conditionally Passed 0
Failed 0
15-Nov
Pending 4
Removed 2
Blocked 0
Total (includes CRs) 10
Remedy # Defect / CR Number Severity Status Last Retest
NA DID62549 NA Passed 30-Nov
NA DID62705 NA Passed 30-Nov
NA DID62735 NA Passed 30-Nov
15-Nov
UNO000022484326 1575/ DID62705 3-Medium Passed 30-Nov
NA DID62769 NA Removed 2-Dec
15-Nov NA DID62771 NA Removed 2-Dec
NA DID62719 NA Pending Pending
NA DID62777 NA Pending Pending
NA DID62779 NA Pending Pending
NA DID62775 NA Passed 8-Dec
NA 1554/ DID62781 4-Low Pending Pending
NA 1655/ DID62811 2-high Passed 29-Nov
Defect Status Quantity Comments
Passed 3
Conditionally Passed 0
Failed 0
16-Nov
Pending 2
Removed 0
Blocked 0
Total (includes CRs) 5
Remedy # Defect / CR Number Severity Status Last Retest
NA DID62875 NA Pending Pending
NA DID62869 NA Passed 30-Nov
16-Nov
NA DID62887 NA Pending Pending
UNO000022653202 1645/DID62873 2-high Passed 1-Dec
NA 1670 2-High Passed 30-Nov
Defect Status Quantity Comments
Passed 0
Conditionally Passed 0
Failed 0
7-Dec
Pending 11
Removed 0
Blocked 0
Total (includes CRs) 11
Remedy # Defect / CR Number Severity Status Last Retest
NA TER 45 NA Pending Pending
NA 833a NA Pending Pending
UNO000022652826 1646 3-Medium Pending Pending
UNO000022657094 1651 2-High Pending Pending
UNO000022657891 1671 2-High Pending Pending
7-Dec
UNO000022653990 1672 2-High Pending Pending
NA 1675 2-High Pending Pending
NA 1750 2-High Pending Pending
NA 1768 3-Medium Pending Pending
NA 1916 6-Tracking Pending Pending
NA 833b NA Pending Pending
Defect Status Quantity Comments
Passed 8
Conditionally Passed 0
DM Team Failed 1
Defects Pending 3
Removed 1
Blocked 0
Total (includes CRs) 12
Remedy # Defect / CR Number Severity Status Last Retest
UNO000022426295 1394 2-High Pending Pending
UNO000022523916/CUI000000521995 1500 2-High Passed 3-Dec
UNO000022569708/CUI000000532741 1509 3-Medium Passed 29-Nov
UNO000022566443 1514 3-Medium Passed 30-Nov
UNO000022570687 1526 2-High Passed 4-Dec
DM Team UNO000022626345 1644 3-Medium Removed 4-Dec
Defects UNO000022652826 1646 3-Medium Failed 29-Nov
UNO000022648543 1647 3-Medium Passed 2-Dec
UNO000022657094 1651 2-High Pending 3-Dec
UNO000022633831 1652 2-High Passed 10-Dec
UNO000022583583 1657 3-Medium Pending 30-Nov
DM Team
Defects
UNO000022688559 1697 2-High Passed 1-Dec
UNO000022691747 1704 2-High Passed 29-Nov
Defect Status Quantity Comments
Passed 23
Conditionally Passed 0
Failed 2
Hot Fix
Pending 3
Issues Issue 4704 got failed on 6/03 Hot fox list, came into
Removed 2 production again on 7/13 and got passed.
Blocked 0
Total (includes CRs) 28
Remedy # Defect / CR Number Severity Status Last Retest
NA 4704 1-critical Removed 3-Jun
CUI000000449936 5036 3-medium Passed 9-Aug
UNO000022099483 5028 2-High Passed 17-Aug
NA 4672 2-High Passed 13-Sep
CUI000000 459392 5056 2-High Passed 13-Sep
UNO000022380885 5201 2-High Passed 16-Sep
NA 4355 4-Low Passed 16-Sep
NA 5183 2-High Passed 20-Sep
NA 4539 2-High Passed 21-Oct
CUI000000379914 4635 2-High Passed 14-Oct
CUI000000410501 4754 2-High Passed 18-Oct
NA 4837 2-High Failed 8-Oct
NA 4846 3-Medium Passed 30-Nov
NA 4690 2-High Failed 8-Oct
Hot Fix
NA DID61989 NA Passed 14-Oct
Issues NA DID61989 NA 14-Oct
Passed
NA DID62333 NA Passed 6-Dec
NA DID62347 NA Pending Pending
NA ECM000000137936 NA Pending Pending
NA DID62457 1267 NA Passed 1-Dec
Issues
NA ECM00000 0138169 NA Passed 30-Nov
NA DID62429 NA Passed 1-Dec
NA TER29/ DID62411 NA Passed 10-Dec
NA ECM000000138997 NA Removed 1-Dec
NA DID62541 NA Passed 30-Nov
NA DID62581 NA Pending Pending
NA DID62461 NA Passed 30-Nov
CUI000000556869 1684/1682 2-High Passed 29-Nov
NA DID 63047 NA Passed 30-Nov
NA Defect # 1706 UNO22691358 2-High Passed 30-Nov
Release 1.0.11.3-1 Deployment Date 2/10/2010
QC # Severity Description Affected Area
Cosmetic Issues in the Contract PDF
139 4- Low CRM
HLP000000515251 - Voicemail calls from the handset are
rating as Mobile to Mobile in Production rather than taking
from the customer's bucket
3031 3-Medium BRM
HLP000000515429 - QA - Cannot create usage for MDN
7573220040 - SR- 31192895563
3198 2-High BRM
**HLP000000526190**CDT to Mobile Call
3443 2-High BRM
**HLP000000515444**Production: Sales Order Hung In
Progress for Account Level Equipment Sales
3488 2-High AIA
**HLP000000515448**Incorrect time zone on calls
originating in CST, MST, and PST time zones
3499 2-High BRM
HLP000000514772 - QA - Modify Order for updating MDN in
Shared Plan at Billing Account Level got failed.
3523 2-High BRM
HLP000000515447 - Adding Int'l Calling
3614 2-High Product Catalog
**HLP000000526025**Usage Dates on Summary Bill Feed
File for Content need to show Usage Period
3633 3-Medium BRM
UNO000021724114 - Shadow Lake - Credit card "waiting for
authorization"
3649 2-High Retail (POS)
**HLP000000526184**Billable column for Downloads on
Summary Bill Feed is showing Charge Amount as opposed to
Quantity Used
3678 2-High BRM
**HLP000000526021**Need POS to require that 12 digits be
entered into the ICOMS account field before trying to
retrieve account information
3730 1-Critical Retail (POS)
QA: Siebel throwing error on plan change from "add on" to
base.
3781 2-High CRM
Shared Plan is getting failed when Siebel Order is submitted
3805 2-High AIA
Need to remove Training Mode from POS
3815 2-High Retail (POS)
**HLP000000526186**Timer issue causing 5002 reply from
BRM
3704 2-High BRM
Last Date
Remedy # Retest Owner Retested Retest Result
NA Naga 11-Feb Passed
HLP000000515251 Siddharth 11-Feb Passed
HLP000000515429 Siddharth 3-Mar Passed
HLP000000526190 Yusef 11-Feb Passed
HLP000000515444 Siddharth 11-Feb Passed
HLP000000515448 11-Feb Passed
HLP000000514772 Naga 11-Feb Passed
HLP000000515447 Yusef 11-Feb Passed
HLP000000526025 16-Feb Passed
UNO000021724114 11-Feb Passed
HLP000000526184 11-Feb Passed
HLP000000526021 19-Feb Passed
NA Siddharth 11-Feb Passed
NA Siddharth 10-Mar Passed
NA 19-Feb Passed
HLP000000526186 11-Feb Passed
Comments / Observations Recommendation / Next Steps
Test Scenario: Updated comments in QC
Execute a CC testcase from the Inteorp test plan
Expected Results:
Correct error code should be returned
Observed Results:
Pass
Test Scenario: Updated comments in QC
1. Dial VM from handset.
2. Check usage in BRM/ Siebel.
Expected Results:
Rating for Voicemail calls from the handset should be taken from the
customer's bucket
Observed Results:
Pass
Updated comments in QC
Test Scenario:
Create usage of 10 mins using voice simulator program and verify the call
details and bucket balance in BRM and siebel.
Expected Results:
Usage should be created and usage details should be shown in BRM and
Siebel. Bucket balance should be reduced and overage should be be
done on this.
Observed Results:
This defect can now be closed
We have seen Unbilled Usage ppopulate successfully for several MDNs
Updated comments in QC
Test Scenario:
Customer dials their CDT
Expected Results:
When a customer recieves a CDT call, the call should beb registered as a
Mobile-to-Home call and should not count against the anytime minuets.
Observed Results:
Pass
Updated comments in QC
Test Scenario:
1. Use Store Account.
2. Purchase Accessories without a package.
Expected Results:
Sales Orders should be completed successfully on adding individual
products instead of a Package and then choosing products.
Observed Results:
Sid:
- Pass (Sales Order #s: 1-32715241, 1-32827142)
This was tested by Adarsha at Retail Store in Omaha
Defect closed in QC
Test Scenario:
check BRM logs for the calls originating from CST, MST and PST time
zones.
Expected Results:
They ahould not be defaulted to one Time Zone. Their Time Zone should
remain same as their Originating call Time Zone.
Observed Results:
Per QC:
Scott retested this and after working with Doree/Keith in agreement, this
defect was closed
Updated comments in QC
Test Scenario:
1. Raise Modify Order for Adding MDN as Add on Number to Shared Plan
at Subscription Level.
2. Raise Modify Order at Billing Account Level for updating the Added Add
on MDN in Shared Plan.
Expected Results:
Modify order should be successfull on adding MDN as Add on to Shared
group and then raising Modify Order for updating MDN in Shared Plan at
Billing Account Level
Observed Results:
-Pass (Sales Order#: 1-33823647)
Test Scenario: Updated comments in QC
Add international call to a plan.
Expected Results:
Customer should be able to make International Calls on adding
international call feature to a plan
Observed Results:
This defect can be passed
Test Scenario: Defect closed in QC
Check the Usage dates for Content on summary bill feed.
Expected Results:
It should display monthly period rather then single date.
Observed Results:
Per Carolyn:
Received Donwloads usage record in today's Production bill file.
Confirmed that usage dates are correct. Ok to close
Test Scenario: Defect closed in QC
Validate Manual credit authorization.
Expected Results:
User shouldn't be able to do a manual authorization.
Observed Results:
Once paymenttech is down, tried to tender a transaction, received offline
message, was presented with option to go back to transaction screen and
the POS and peripherals came back online
Defect closed in QC
Test Scenario:
Create some bill usage for a MDN
Check the summary bill for Billable column for the charge amount
depending on the downloads
Expected Results:
total Charge Amount should not opposed to the Quantity Used.
Observed Results:
Per Carolyn:
Verifed billable column on today's Production bill feed. Ok to close
Test Scenario: Defect closed in QC
POS user should include 12 digits for pulling ICOMS account #.
Expected Results:
ICOMS account number should get pulled by using 12 digits only.
Observed Results:
Per Jennifer Squillante:
Testing is complete. Everything is working as it should. Please close
defect.
Test Scenario: Updated comments in QC
1. Create a Family Plan.
2.Changing the MDN on the "add on" plan to base plan and MDN on the
base plan to "add on" plan within the same family plan
Expected Results:
It should not throw any error.
Observed Results:
Sid:
- Pass (Sales Order #s: 1-3384046, 1-33839033)
Test Scenario: Updated comments in QC
create and modify a shared plan.
Expected Results:
Both should be successful.
Observed Results:
We have retested with several Shared Plans and not seen any issues
related to Failures after Submission
Defect closed in QC
Test Scenario:
Remove the Training mode option
Expected Results:
Only production mode option should be there.
Observed Results:
Per Jennifer Squillante:
This has been tested in Production and we can now closed this defect
Test Scenario: Defect closed in QC
Validate that data session does not timeout every 1 hour
Keep a data session open for a long period, say 1 day
Expected Results:
Billing system should not time out every 1 hour
ECS should contact AAA every 1 hour while the user is still online.
Observed Results:
Per Ira Tolliver:
Just got another update from data team. Testing was successful. This can
be closed out.
Release 1.0.11.4-1 Deployment Date 2/19/2010
Last Date
QC # Severity Description Affected Area Remedy # Retest Owner Retested Retest Result
97 2-High **HLP000000515450** Service Request Failed on Suspending account AIA HLP000000515450 Naga 19-Feb Passed
HLP000000515250 - [Siebel Prod] - Unable to do a Bill Pay thru POS,
getting Bill pay retrieval Offline Error for valid production ICOMS
3030 2-High Account Retail (POS) HLP000000515250 Adarsha N/A Removed
HLP000000515431 - Overage was generated for a subscriber even
3359 2-High though they had not used all of their bucket minutes BRM HLP000000515431 Yusef 1-Mar Passed
*HLP000000526149* Equipment is in Bill in Progress and should have
billed but did not. Payment came over and similar issue: Production:
Equipment and Taxes did not come over in BRM feedfile but payments
3415 2-High did for 2 HRD Accounts - Oracle SR 3-1289359281 BRM HLP000000526149 Naga 16-Mar Passed
3708 2-High **HLP000000507580**Woodbury order SCM failure AIA HLP000000507580 Siddharth 25-Feb Passed
3486 2-High **HLP000000526129**Unlimited Msg & Unlimited Web discount Product Catalog HLP000000526129 Yusef 23-Feb Passed
**UNO000021722395** Change MDN SR failed in Siebel but status is
3239 2-High getting updated in OSM/UIM/Sprint AIA UNO000021722395 Siddharth 10-Mar Passed
**HLP000000526137**BRM Credit Limit is not being updated when
there is a request for Credit Limit update from ICOMS/ though Siebel
3549 2-High gets the update. CRM HLP000000526137 Siddharth 23-Feb Passed
HLP000000515440 - Production: Sales Tax Credits on Returns not
3551 2-High flowing to BRM. AIA HLP000000515440 Adarsha 24-Feb Passed
3570 2-High SMS Counter Is Not Changing **UNO000021721265** BRM UNO000021721265 Yusef / Abhishek 10-Mar Passed
**HLP000000526180**Money Back amount is not matching the
3663 2-High amount of data used on production bill feed file. BRM HLP000000526180 Yusef 10-Mar Passed
HLP000000514775 - For Shared Plans, the Monthly dates are not
3681 2-High reflecting the pre-billed dates, during first month of billing BRM HLP000000514775 Naga 1-Mar Passed
**HLP000000526185**Production: Bill B1-1142 was propagated onto 2
3682 2-High accounts in the Bill Feedfile BRM HLP000000526185 Naga 11-Mar Passed
**HLP000000526145**QA: Change Plan from CW4 Individual Plans
(ROAMING INCLUDED) to CW4 Individual Plans (NO ROAMING)
3697 2-High failed with reason 'OSM Failed' OSM HLP000000526145 Juliet 23-Feb Removed
CUI000000323450 - not able to make any outgoing calls since TOL/
3700 2-High child Family Plan mdn 9492579777 AIA CUI000000323450 Siddharth 22-Feb Passed
UNO000021735572 - Shadow Lake - Error Returning Items Order #1-
3733 2-High 29238553 CRM UNO000021735572 Adarsha 23-Feb Passed
3808 2-High **UNO000021741107**Bucket Balance Information Not Displaying CRM UNO000021741107 Yusef 19-Feb Passed
144 3- Medium 2 Verizon orders failed activation due to incorrect account number CRM NA Adarsha / Siddharth 23-Feb Passed
147 3- Medium In MVNO.COM house number field is required CRM + AIA NA Adarsha / Siddharth 23-Feb Passed
3571 3-Medium Issues with International Roaming BRM NA Siddharth 12-Apr Passed
3584 3- Medium UNO000021718384 Woodbury Return not working Product Catalog UNO000021718384 Siddharth 24-Feb Passed
Usage Dates on Summary Bill Feed file for International Roaming
3685 3-Medium products should display usage period BRM NA Siddharth 12-Apr Passed
HLP000000514888 - Bill Feed does not appear to be capturing total
3686 3-Medium charges for all MDNs for Family Plan Accounts BRM HLP000000514888 Naga 1-Mar Passed
3696 3-Medium HLP000000528366 - Customer billed for usage prior to activation BRM HLP000000528366 Siddharth 5-Mar Passed
QA: Modify order (to include add on line to family plan) failing with
3777 3-Medium error "BRM Shared Plan failed". CRM NA Siddharth/Abhishek 26-Feb Passed
3999 3-Medium Wild card search enablement on the bpel console AIA NA Adarsha 19-Feb Passed
QA-On Rating for Voice usage, Free minutes are getting reserved and
3804 3-Medium charged under Overage minutes BRM NA Yusef 1-Mar Passed
QA -Installed Assets Date is appearing one date after the activation
3466 4-Low date in Siebel CRM NA Adarsha 19-Feb Passed
3780 4-Low ESN upload process taking time UIM NA Juliet 24-Feb Passed
CR133 - CR 173 NA Wireless Tools NA Gaurav 29-Mar Passed
Comments / Observations Recommendation / Next Steps
Test Scenario:
Execute suspension / resumption of service ver service request in Siebel
Expected Results:
Executed suspension service request should show as completed and
inbound / outbound calls and services from the target device should not
complete. Executed resumption of service request should show as
completed and inbound / outbound calls and services from the target
device should complete.
Observed Results:
After execution of suspension service request, the request showed as
completed in Siebel and services executed from the device were not
successful. After execution of resumption service request, the request
showed as completed in Siebel and services executed from the device
were successful Defect Closed in QC
Per latest QC comments, this defect is not part
Per the latest QC updates, this defect is rescheduled to 2/25 of 2/19 code drop
Test Scenario:
Usage of voice services on a minutes limited plan to show appropriate
bucket balance adjustment.
Expected Results:
Usage of voice services in a minutes limited plan should decrement
minutes from the bucket without overage minutes charged and updated
appropriately in Siebel / bill feed file. Once the cap is exceeded on the
limited minute plan, calls should be completed with overage minutes
charged and updated appropriately in Siebel / bill feed file.
Observed Results:
Usage of 201 minutes made on an account with 450 minutes plan without
any overgae charged Requested to close the defect in QC
Test Scenario:
Subscriptions created/modified during the period when Change of Biling
Cycle occurred create mismatch in Bill charged
Expected Results:
With Billing Cycle changed, if a subscription is created and/or existing
subscriptions modified to add/remove services/plans under that BAN
(during that period) the account should be charged correctly
This includes proration, Equipment charges as well as MRCs
Observed Results:
03/14 production bill feed has the equipment charges, payments and
MRCs correctly for the shared plan created on 03/10. Defect Closed in QC
Test Scenario:
The scanned or entered MEID should be sent in upper case when sent to
SCM after placing Sales Order
Expected Results:
Irrespective of entering the MEID in lower/upper case, the MEID should be
sent in all upper case when sent to SCM via AIA
Observed Results:
Per Maribeth, This was re-tested successfully on a retail order with the
order entry piece
Order # 1-36551081
MDN: 949-201-6172 Requested to close the defect in QC
Test Scenario:
Customer buys $15.99 unl Msg plan with $14.99 unl Data plan and
customer should received a $5.00 discount applied across the service
plans.
Expected Result:
$5.00 discount reflected either directly to one of the plans or spread across
the plans.
Observed Result:
An Unl Messaging and Mobile Web Bundle discount of $5.00 has been
implemented. Defect Closed in QC
Test Scenario:
Swap the MDN of the original device to a new MDN retrieved from Sprint.
Expected Results:
After swapping the original MDN with a new MDN, the old MDN should no
longer be active on the system with calls to this MDN rejected. The orignal
device should should receive inbound calls directed to the new MDN.
Observed Results:
MDN swap works fine now
Callerd ID issue seen earlier is fixed as well Defect Closed in QC
Test Scenario:
Go to an existing Wireless account in ICOMS. Open a new work order and
change the service code and change the credit class to a different credit
class than what is in Siebel. Finish the work order and validate the credit
class changed and the credit limit changed in siebel and in BRM.
Expected Results:
Credit Limit changed in ICOMS should reflect in both Siebel and BRM
Observed Results:
Worked with Doree to modify Credit Limit on the following ICOMS Accout:
888000117101 which was successfully reflected in CRM and BRM Defect Closed in QC
Test Scenario:
Create an RMA Sales Order and verify the subscriber's Bills to validate if
the Tax credit makes it to Siebel and BRM as well
Expected Results:
After returns, taxes should get credited and reflect in both Siebel and the
bills
Observed Results:
Retested and Passed
Sales Order#: 1-36488381
RMA Order # 1-36488450
Able to see the negative tax credits for returns (and exchanges) in
Production BRM Defect Closed in QC
Test Scenario:
Generate SMS usage and observed counter change in Siebel
Expected Results:
Generation of SMS usage should reflect the counter changing on the
bucket balance tab in Siebel
Observed Results:
Bucket Balance is updating the counter for SMS pre and post 300
Messages
Validated this with Casual Messaging and 300 Messaging plan as well Defect Closed in QC
Test Scenario:
In case of unused minutes, the discount calculated for Money back should
not consider free minutes usage for Services like DA
e.g., Out of 450 minutes, if 364 minutes is used, and some DA calls are
made, amount equal to 86 minutes should be credit back
DA calls should not be deducted from Free Minutes
Run Billing where applicable for Moneyback
Expected Results:
DA calls should not be deducted from Free Minutes and moneyback
amount corresponds to unused minutes
Observed Results:
The money back calculations are now correct. Validated moneyback
minutes for following MDNs:
6785222264
93@0.05=$4.65;6785254444@0.05=$4.25;6788492914@0.05=$4.35 Defect Closed in QC
As part of our retest we successfully created a shared plan and the MRCs 0301 Naga -
are correctly reflected in the sales order. Also validated the usage The monthly dates are shown correctly in the
generated in Siebel - both the parent and child usage is rated against their bill feed 02/25 for the first time biling for both
shared plan correctly. Final confirmation requires bill drop which is the primary and the additional line in the family
currently schedule for 3/16 on the preceding account. plan. This defect can be closed.
Test Scenario:
Run Billing to validate that correct Bill is sent to respective Billing Accounts
Expected Results:
Correct Bills and correct charges should be charged to a Billing Account
Observed Results:
The bill feed on 03/04 had final bill runs for multiple accounts and the out
files were generated as expected without any overlap of charges between
the accounts. Requested to close Defect in QC
Test Scenario:
Modify Sales Order to change Plan from Individual(ROAMING) to
Individual(NO ROAMING)
Expected Results:
Modify Order should be successful
Observed Results: 02/25 Naga -
Awaiting bill run scheduled on 02/27
Test Scenario:
After modifying account to change from Parent to Child or vice cersa,
validate services like Voice, Messages and Data to ensure that all work
fine as necessary
Expected Results:
When changing back and forth between Parent and Child, services like
Voice Calls should not be affected
Observed Results:
Shared Plan used had one parent and one Child
Parent: 6784813706
Child: 6784813061
The accounts were modified to change Parent to Child and vice versa
Voice, Messaging and Data worked fine after the changes made back and
forth from Parent to Child and Child to Parent Defect Closed in QC
Test Scenario:
1. Purchase the Order with multiple Products
2. Submit and complete the order
3. Raise RMA order for returning one product and cancel the order
4. Raise another RMA order to return the same product
Expected Results:
All the Products should be brought up on Siebel screen when earlier RMA
order is canceled
Observed Results:
Got a confirmation from Lorenzo, this shadow lake store issue appears to
be retested and passed in store. The issue is Closed-Verified in QC now. Defect Closed in QC
Test Scenario:
Use services of voice, messaging and data on limited plan and observe
updates of bucket balance.
Expected Results:
The bucket balance on a limited plan should decrement the balance
appropriately in Siebel
Observed Results:
1) Generated voice calls on a minutes limited plan and observed the
bucket balance information decrement
2) Generated SMS messaging on a message limited plan and observed
the bucket balance information decrement
3) Generated data usage on a pay as you go plan and saw the bucket
balance information decrement Defect Closed in QC
Test Scenario:
Enter special characters ("-", "&", etc) in the account number field
Expected Results:
System should note allow the characters to be entered or the order to
continue processing
Observed Results:
Verified the system does not allow characters in the account field Defect Closed in QC
Test Scenario:
Enter street number in seperate field from street address name
Expected Results:
System should now show 2 fields for entry (street number / street address
name)
Observed Results:
Verified the system now shows a street number field for population Defect Closed in QC
Test Scenario:
Make Calls while on International Roaming, say in Canada or Mexico
Expected Results:
Roaming Calls should be reflected in Siebel CRM
Observed Results:
Per final discussion on this issue, its OK to close this dfect.
There was an edge case with the Bill processing for Int'l Roaming Calls on
3/23 and 3/24. Defect Closed in QC
Test Scenario:
1. Purchase the Order with multiple Products
2. Submit and complete the order
3. Raise RMA order for returning one product
4. Raise another RMA order to return the second product
Expected Results:
All the Products should be brought up on Siebel screen when earlier RMA
order is canceled
Observed Results:
Retested Returns on 9 Accessories
Completed successfully. Defect Closed in QC
This retest would require generating international roaming usage and its
validation in a pdf bill (dates of usage should be displayed correctly). As
part of our retest we successfully added a international calling product and
completed the sales order. Defect Closed in QC as Duplicate of 3571
Test Scenario:
Modify subscriptions under a Shared Plan and validate charges in CRM,
BRM and Bill Feed
Expected Results: 03/02 Naga -
Charges reflected in Bill Feed should be in sync with CRM and BRM This defect can be closed, verifed the 02/25 bill
Observed Results: feed - captured the total charges for all MDNs
in a family plan.
Test Scenario:
Attempt to place a call before the services being activated in BRM
This caused minutes to be charged instead of being deducted from Free
minutes
Expected Results:
Call should not be allowed
Observed Results:
Bill data for 2/27 Bill run was checked and this issue was not observed Defect Closed in QC
Test Scenario:
Go to billing account, select shared plans tab and raise a modify order for
adding Add-on MDN to shared plan
Expected Results:
The Sales order completes and a new MDN can be added to existing
Shred Plan
Observed Results:
2/22:
On submitting the Modify order to add the Child MDN to existing Shared
Plan, order Failed with "BRM Shared Plan Failed"
Sales Order#: 1-36408016
Existing Shared Plan had:
Parent: 6784813706
Child: 6784813061
Attempted Add on Child MDN: 6784387588
2/23:
On submitting the Modify order to add the Child MDN to existing Shared
Plan, order Failed with "BRM Shared Plan Failed"
Sales Order#: 1-36469058
Existing Shared Plan had:
Parent: 7575603356
Child: 7575604435
Attempted Add on Child MDN: 7575604776
2/26:
Retested this today by adding a Child to an existing Shared Plan
This was successful Requested to close the defect in QC
Test Scenario:
Conduct search on the BPEL console using wildcard
Expected Results:
System should allow user to entry wildcard characters and conduct a
search
Observed Results:
Able to query by wildcard characters in BPEL console (eg: Sales Order
Sales Order 1-34931) Defect Closed in QC
Test Scenario:
Login to Active Mediation
Generate voice usage
verify in BRM customer center in Balance tab against Free minutes
Expected Results:
Overage should not be charged if free minutes are available
Observed Results:
Customer (MDN: 6785222264) is not getting charged for Overage while he
has Free Minuted available (More than 200 minutes are used without
overage being charged) Defect Closed in QC
Test Scenario:
View installed assets date and compare to activation date
Expected Results:
Installed assets date and activation date should be the same
Observed Results:
Installed date and activation date are same now. (Subscription #1-LMU69) Requested to close Defect in QC
Test Scenario:
Monitor the time taken in uploading devices from the Vendor EDF file.
Expected Results:
The ESN upload process from the vendor files should not take too much
time. Can be closed. As per Srini they have
Observed Results: scheduled loading EDF during off peak hours
As per Srini Konteti they are not seeing this issue anymore and can be and did not observe failures/issues after the fix
closed went in
Test Scenario:
CR 173:
Asurion phone number- need to get the correct number
Expected Results:
Correct number should be displayed on all pages
Observed Results:
Now number seen is 866 -280-8478. And according to Charlotte Harvey
comments on date 1/7/2010 it is the correct number which should get
displayed. Related to wireless tools
Release 1.0.11.5-1 Deployment Date 2/25/2010
QC # Severity Description Affected Area
Intermittent Time Out
3494 1-Critical CRM
3738 DEVICES] Unable to browse data on new activated KYOCERA
devices.REMEDY TICKET #
1-Critical AIA
3030 2-High Siebel Prod] - Unable to do a Bill Pay thru POS, getting Bill Retail (POS)
pay retrieval Offline Error for valid production ICOMS Account
3274 QA - Promotions for Unlimited Handset DATA and Unlimited
SMS are not appearing in Bill out summary file.
2-High Product Catalog
3300 2-High [Spark] [My Account] Unlimited Voice and Message Plans are AIA
not shown properly on the My Account ISC Shorcuts and the
Check Wireless Usage page.
QA-Shipping fee is still active even after successful
completion of disconnect order
3343 2-High AIA
SMS/Voice/ASL Notifications
3631 2-High Billing
Reprinted Sales Receipts Issue at Kiln Creek
3728 2-High Retail (POS)
No Storage of Deposit ticket number in POS back office
3797 2-High Retail (POS)
Port-Out Negative scenarios
3816 2-High OSM
OCSG/BRM connection issues
3842 2-High BRM
Voice Mail to test for New Activations
BRM / Fixed in
3849 2-High Production awaiting
retest.
Some call records from mediations are being set to 0
minutes in Duration field in BRM.
3863 2-High BRM
International Calls are being rated incorrectly in BRM.
3991 2- High BRM
3974 2-High Performance issue while doing "Check Inventory" and CRM
"Address Validation"
3993 2-High Contract issue - Order: 1-36112489 BRM
3500 2-High Proration dates/ amounts are adding an extra day of charges BRM
to customers during month of Activation
QA - Disconnect order without Activation fails with order
status 'OSM failed'.
2647 3-Medium AIA
QA - Content usage simulation is failing with 4012 error
message - SR no is 3-1192895563
3255 3-Medium BRM
QA/UAT: Old Disconnected MDN used as default mobile
number in the bill feed file.
3272 3-Medium BRM
QA: BRM Account 1-11TD82 did not generate a bill in BRM.
3595 3-Medium BRM
MDN disconnect to aging state
3778 3-Medium UIM
3553 3-Medium Dates on Transfer of Liablity are incorrect on the Bill Feed BRM
File - (Oracle Patch)
Adjustments are assigned the wrong CommTax
category/service codes - oracle SR 3-1200093901
2680 4-Low CRM
QA: UIM showing CustomStatus as "PendingESNSwap" after
successful "Swap ESN" in Siebel
3480 4-Low UIM
2912 4-Low
CRM
Change Pin thru ICOMS gives an error but new pin was updated successfully in Siebel and ICOMS
Last Date
Remendy Ticket # Retest Owner Retested Retest Result
UNO000021669155
Siddharth 2-Mar Passed
HLP000000517836
Siddharth 26-Feb Passed
HLP000000515250
Siddharth 25-Feb Passed
NA
Naga 26-Mar Passed
NA
Abhishek / Biplab 12-Apr Passed
NA
Siddharth 25-Feb Passed
UNO000021721265
Yusef / Abhishek NA Removed
UNO000021737065
Siddharth 25-Feb Passed
HLP000000526189
Siddharth 25-Feb Passed
NA
Siddharth 1-Mar Passed
NA
NA NA Removed
UNO000021745446
Biplab 5-Mar Passed
HLP000000532574
Siddharth 26-Feb Passed
HLP000000544388
Juliet 26-Feb Passed
HLP000000526153
Matthew 26-Feb Passed
NA
Adarsha 26-Feb Passed
NA
Matthew 12-Mar Passed
NA
Siddharth 25-Feb Passed
HLP000000514590
Naga 25-Feb Passed
NA
Naga 18-Mar Passed
NA
Abhishek 26-Feb Passed
NA
Siddharth 25-Feb Passed
NA
Ram 7-Dec Pending
NA
Matthew 2-Mar Passed
NA
Siddharth 25-Feb Passed
NA
Naga 1-Mar Passed
Comments / Observations Recommendation / Next Steps
Test Scenario:
Siebel Timeout occurs intermittently while Custommizing a Sales Order
Created a sales order (as part of shared plan scenario).
Clicked on Order Number hyperlink
Clicked on 'Add Items' button
Added "Cox Wireless Voice Main Package"
Clicked "Customize" button
Selected the device - "Samsung Finesse r810"
Selected "Contract 24 months"
Selected "Voice Plan (Roaming)"
Selected "Shipping Method"
Clicked on "Voice Plan (Roaming)" link.
Selected "Family Voice Plans Bundle (ROAM)"
Selected "Nationwide 800 Family with Money Back minutes"
Clicked on "Done"
At this point today, Siebel hung for some time and I got a Siebel time out
message; I clicked "OK" on the dialog box and was logged out of the system
Expected Results:
Siebel CRM should never timeout in the middle of using it
Observed Results:
Post 2/25, we have not seen this issue happen on any of our systems Updated comments in QC
Test Scenario:
Validate that Data works fine after OTA on a Cox Branded device
Steps:
Perform OTA and attempt to browse the web and access Content Store
Expected Results:
After OTA, all the Services - Voice, Messaging and Data should work fine on
the phone
Observed Results:
After Port-In on 1X device (Kyocera Glide) with MDN - 4026518738 & MEID -
A0000004BBFB5E - Browser & Data works just fine.
All the other basic services including Voice and Messages work fine as well Requested to close defect in QC
Test Scenario:
Validate that Bill payment can be done via POS
When trying to query the ICOMS number, an error message is received
Expected Results:
Bill Payment via POS should be successful without any errors
Observed Results:
Per Jennifer Squillante, Bill payment via POS is successful Requested to close defect in QC
Test Scenario:
Promotions for Unlimited Handset DATA and Unlimited SMS are reflected in
Bill out summary file
Create following promotions on 4 different accounts from Siebel
1 CW4 First Month Free on Unlimited Handset Data
2 CW4 50 Percent Off First 3 Months Unlimited Handheld Data
3 CW4 First Month Free on Unlimited SMS
4 CW4 50 Percent Off First 3 Months Unlimited SMS
Bill the account and verify if the rebate is given.
Expected Results:
Discounts for Promotions are applied and reflected in the Customer's Bill
feed file
Observed Results:
We are noe seeing $5 monthly discount on the bill feed for the customer
ubscribed for Unlimited Message Plan and Unlimited Mobile Web. Requested to close defect in QC
Test Scenario:
Validate that Unlimited Voice, Messaging plans are shown properly on the
My Account Shortcut and can be viewed
1.Power ON the Phone.
2. Check the My Account Shortcut or Navigate to My Account -> Wireless
Usage.
Expected Results:
Test Failed on Spark with ABK1002. The MDN is "6785213105" and is
subscribed to Unlimted Voice, Messaging & Data Plans.
The My account shortcut shows
---------------------------
3/24/2010 10:27 am
Minutes: 0/0
Msgs: 2/Unlimited
click for More info.
--------------------------
The My Account web page shows
-------------------------------------------
Wireless Usage
Mins: 0
Msgs: 15 of Unlimited
Data: 1 of Unlimted MB
Refresh Date: 3/17/10 Requested to close defect in QC
Test Scenario:
Validate for the Shipping fee status in BRM after disconnecting an account
Steps:
Raise a disconnect order
Verify if the shipping fee is active in BRM
Expected Results:
Shipping Fee for a Disconnected account should be Inactive in BRM
Observed Results:
Shipping Fee is shown as Canceled in BRM
MDN: 9499736813
Subscription#: 1-JZXDT Requested to close defect in QC
Test Scenario:
Notification for Voice/SMS/ASL delivered to the phones
Expected Results:
After reaching a certain percentage of a customer's usage or credit limit,
BRM triggers and an SMS notification indicating this should be received on
the phone
Observed Results:
Wanted to let you know that the Notification functionality has not yet been
turned on in Production. There was one defect that was migrated to
Production last night (3631) however, it is currently turned off, as there are
additional firewall changes required in order to turn it on. Upon speaking
with Piyush, it sounds as if the current plan is to schedule the firewall
changes with the rest of the Notification defects (3347, 3809, 3858), which
are currently targeted for the 3/2 release. So… if the desire is to test
notifications, it looks like you may need to wait until after 3/2. Defered to 3/2
Test Scenario:
Validate Reprinted Receipts
1) Go do an Wireless Order in POS.
2) Click on Reprint Receipt and do a print of last transaction.
3) The Receipt should show the following changes.
i) All the Items should now be able to print out properly.
ii) The Change Due in the receipt that was reprinted should exactly reflect
the one in the original Receipt.
iii) The SubTotal should match.
Expected Results:
Reprinted Receipts match the original one (if no change done)
Reprinted Receipts reflect the changes done (if any)
Observed Results:
Retested successfully in Shadow Lake
Receipts can now be reprinted successfully Requested to close defect in QC
Test Scenario:
Storage of POS deposit slips happens without manual intervention
Steps:
After doing the bank deposits, do not create any .csv file.
Instead, just print the report and move ahead.
Click on Done button once finished
Expected Results:
Deposits can be reconciled or tracked without the deposit ticket number
Observed Results:
Per Jennifer Squillante, this defect has been successfully retested and can
be closed Requested to close defect in QC
Test Scenario:
Port-Out Negative Scenarios
Create a fault at the AIA or Sprint side while doing a Port Out
Expected Results:
Pending Order should not be closed (by OSM) if a fault is received from
AIA/Sprint
Observed Results:
A Port Out was conducted on 2/26 which was successful
Per Srinivas, this negative Port Out defect can be closed now Requested to close defect in QC
Test Scenario:
Intermittent connection issues between active mediation and BRM causing
delays in responses to OCSG
Possible Steps:
Make calls where OCSG is waiting on BRM for auth response
Expected Results:
There should be no delay in response from BRM to OCSG
Observed Results: Need to remove this from the list as this is a
(INPUT STATEMENT) Duplicate of #3855 which is scheduled for 3/2
Test Scenario:
Add voice to text from product catalogue on to New Order
Expected Results:
Be able to use product on MDN
Observed Results:
MDN - 9499737315 was activated with V2T feature on it. Now, we are able
to receive the converted Text for the VM.
Here are the overall observations:
1. VM messages are translated to text and received on MDN.
2. CRM Unbilled Event Details tab now shows the S2T MRC. Requested to close defect in QC
Test Scenario:
Call Usage not being rated properly for calls with a duration of over 6
minutes
Possible Steps:
Simulate calls rated with '0' duration and validate that these records are
filtered in Siebel
Expected Results:
For '0' duration calls, the Call usage should be filtered out from BRM/CRM
and not be reflected
Observed Results:
Per Scott,
Some calls on 2/25 between 9:30am and 1:15 pm with duration greater than
5 minutes were showing up in Siebel as 0 duration
Later, the calls disappered from Siebel
So, it seems that the zero duration calls should not have appeared in BRM
and were removed
Per Naga, on 2/25:
Any calls (local and duration) with duration more than 5 mins are rated
incorrectly. International calls with more than 5mins are rated as 0$ and 0
duration. Local calls with duration more than 5mins are shown as duration 0
and are not deducted from the anytime minutes.
Placed international calls using MDNs 6784854509 and 6788492231 to
India and Kenya and observed the same behaviour on both the MDNs.
Placed local calls using MDNs 6788492914 and 6788492899 and observed
the same behaviour on both the MDNs.
On 2/26:
This was tested again, however, now the calls rating seems to be just fine
Calls above 6 minutes are rated properly and no '0' duration call records are
seen in CRM/BRM Requested to close defect in QC
Test Scenario:
Provision an Order w/ Int'l Calling Product and place various int'l calls
Expected Results:
Validate the unbilled usage for the respective calls
Observed Results:
We are not observing the special character (?) preceding the dialed number
in unbilled event details tab. But any calls (local and duration)
with duration more than 5 mins are rated incorrectly. International calls with
more than 5mins are rated as 0$ and 0 duration. Local calls with duration
more than 5mins are shown as duration 0 and are not deducted from the
anytime minutes.
Placed international calls using MDNs 6784854509 and 6788492231 to
India and Kenya and observed the same behaviour on both the MDNs.
Placed local calls using MDNs 6788492914 and 6788492899 and observed
the same behaviour on both the MDNs.
This will be tracked as part of a seperate defect (3863) Requested to close defect in QC
Test Scenario:
Validate performance of Siebel CRM for "Check Inventory" and "Address
Validation"
Case 1:
1) Go To Order Line Item -> click on "Check Invenotry" button
Case 2:
1) Drill Down To a billing Account
2) Go To "Addresses" Tab
3) In the below "Adress Entry" Applet, create a new address
4) Hit on "Validate Address" button
Expected Results:
Invertory Check and Address Validation process should take less time.
Observed Results:
It is taking about 5secs for both "Check Inventory" and "Validate Address"
actions. Defect closed in QC
Test Scenario:
Validate that Contract report can be generated for Data Card Orders
Expected Results:
Contract report can be generated for orders placed for Data Cards
Observed Results:
Unable to generate Contract report for Data Card Sales Order
Order #: 1-36878661
MDN: 6785256010
Adarsha retested again,
This is retested, I am able to generate a contract for Data Card, please find
the details below:
Order #: 1-36878661
MDN: 6785256010
Screenshot <COX Contract Report_broadband_6785256010.pdf>
This defect can be closed. Requested to close defect in QC
Test Scenario:
Identify an account that has a pro-rated bill cycle
Expected Results:
Get bill and verify pro-ration calculation is correct
Observed Results:
Proration is done correctly for an account with a shared plan in 03/10 bill
feed. Updated comments in QC
Test Scenario:
Disconnect an Order on an MDN that has been provisioned, but not activated
Expected Results:
OSM failed should not be thrown, disconnect should be allowed with defect
fix.
Observed Results:
Successfully disconnected MDN: 6789397268 without activating this on a
device Requested to close defect in QC
Test Scenario:
Take an active MDN and generate usage on the device
Expected Results:
Validate no "4012" error is thrown (ASL message)
Observed Results:
As part of retest, successfully downloaded various applications from Content
Catalogue and did not receive any error messages. Requested to close defect in QC
Test Scenario:
Set up a Family Plan and then disconnect one of the Orders and then wait
for Billing
Expected Results:
Discounts shouldn't be shown against the disconnected MDN
Observed Results:
Discounts are not shown against the disconnected MDN.
QC Comments updated
Test Scenario:
Validate that Bills are generated for accounts
Validate this for at least 2 accounts
Expected Results:
Bills should be generated for accounts activated and used
Observed Results:
Received following bill:
Friendly 303 Mike Bracken
Location: Omaha
ICOMS#: 0294272-01
Siebel#s: 1-8LO56/1-8LO50
MDNs: 402-880-3724 & Additional MDN 402-415-8052 Requested to close defect in QC
Test Scenario:
Disconnect an Active Order and validate status in UIM
Expected Results:
UIM status moves to "UNASSIGNED"
Observed Results:
Successfully Disconnected MDN: 6789939490 with MEID: A000001D110FA0
This now has status as "Unassigned" in UIM Requested to close defect in QC
This defect is being verified.
MDN: 4047598721
Steps:
1. Create a Provide sales order.
2. Activate on a device.
3. Create SR for Liability transfer to Wireless tools account. Waiting for Bill feed file. Bill cycle is
4. Verify Bill feed file on 10
Expected Result:
Liability Transfer date should reflect correctly in Bill feed file.
Actual Result:
Waiting for Bill feed file. The bill cycle is 10.
Test Scenario:
Perform an adjustment on an account
Expected Results:
Validate proper category is assigned for CommTax
Observed Results:
The permanent fix,which would be to correct the mapping needs to come
from Oracle so until that comes the temporary fix implemented was to
remove the "Billed Event Adjustment" from the Call Type Tier 2 drop down
selection menu. This is a required field to submit an SR. Not allowing this
as a selectable choice for the end user prevents the improper tax mapping
from occuring. The observed test result of the defect re-test was that "Billed
Event Adjustment" is no longer a selectable option, which eliminates the
improper tax mapping that was identified. Requested to close defect in QC
Test Scenario:
Perform ESN Swap
Expected Results:
UIM should show ESN Swap completed.
Observed Results:
ESN Swap performed on following MDNs:
4242377322
3108961025
UIM shows the status of new MEIDs as Installed-Assigned Requested to close defect in QC
Test Scenario:
Pre-existing ICOMS account has PIN changed that should propogate to
Siebel as well
1) Login to Siebel, search for customer account and verify pin # for BAN
2) Login to ICOMS, search for customer with ICOMS and verify the pin #
3) In ICOMS, go to customer maintenance screen, enter the new Pin # and
press Enter. After some time ICOMS will give successful message for
updation but in this case system is throwing error message.
4) Go to siebel and verify the new pin #.
Expected Results:
PIN change is executed and shown as successful on front end while also
displayed in ICOMs, Siebel
Observed Results:
Changed the PIN in ICOMS and the new PIN reflected in Siebel. Requested to close defect in QC
Release 1.0.11.6-1 Deployment Date 3/2/2010
QC # Severity Description
[ICOMS/Siebel] Siebel Account is receiving special characters in zipcode
field from ICOMS, all the siebel orders on these accounts are failing as
4101 1-Critical BRM customer creation failed.
3472 2-High Contract Generation: Oracle Product Defect
International Roaming Voice Calls are being sent to BRM but are
NOT showing up on the subscribers usage in Siebel.
3828 2-High
Cox/Telcordia - Alarms due to OBC
3855 2-High
MDN 9498428529 repetative textmessage Threshold 2 reached.
3858 2-High
3809 3-Medium QA-Not receiving email notification even after consuming 90% of
free minutes.
4002 3-Medium QA-'Duplicate Session Id issue:
4110 3-Medium During Port-Out testing we have identified an account is getting
suspended as opposed to deactivated in BRM
SA 1-24669647 Failed Family plan MDN 40222129751 Unable to
make calls on the second line.
3862 2-High
Siebel Error Order Number 1-36339531
4061 2-High
SMS/Voice/ASL Notifications
3631 2-High
NA
Voice to Text Provisioning String changes for Modification of accounts to
CR 233 upgrade/downgrade V2T service.
4125 3-Medium UNO000021773485 - Contract Defect
Last Date
Affected Area Remendy Ticket # Retest Owner Retested Retest Result
ICOMS/CRM HLP000000558120 Siddharth 2-Mar Passed
CRM NA Adarsha 2-Mar Passed
HLP000000528998
BRM
Siddharth 9-Apr Removed
UNO000021745610
OCSG
Gaurav 4-Mar Passed
CUI000000333455
BRM
Conditionally
Abhishek 11-Mar Passed
BRM - Duplicate of
3347*HLP00000051543
8
NA Abhishek 11-Mar Passed
OCSG
NA Siddharth 10-Mar Passed
HLP000000563177
AIA
Adarsha 3-Mar Passed
CUI000000333261
Juliet 2-Mar Passed
UNO000021757552
Adarsha 2-Mar Passed
UNO000021721265
Billing
Yusef / Siddharth 11-Mar Passed
NA Biplab 4-Mar Passed
UNO000021773485 Siddharth 3/5/2010 Passed
Comments / Observations Recommendation / Next Steps
Test Scenario:
Enter the Icoms Number
Click on Subscription Name
GO to Address Tab and check the Zip Code field
Expected Results:
It should not have "-" in Zip Code.
Observed Results:
New ICOMS was created in Production - 888 by Doree and retested
successfully Defect closed in QC
Test Scenario:
1. Use COX machines
2. Generate Contract
3. Save the contract. The user should be able to save on the desktop. The
user should also try opening the contract.
4. Attach the contract document to the contract record in "Attachments" view
of contract screen.
5. Press F9 and send an email to the desitnation customer's email address
(while testing, the user can send it to himself)
Expected Results:
Verify Contract report is generated on Cox machine and after pressing F9
user is able to send it.
Observed Results:
We are able to generate Contracts on Cox machines
Contract #: 1-36956153 , 1-36652612 Requested to close defect in QC
Test Scenario:
Generate some International raoming call usage
Expected Results:
It should reflect in Siebel
Observed Results:
Reached out to Oscar Hernandez a friendlies tester in who lives in Meico to
generate some international roaming usage. Once usage is generated
Sprint takes five days to process the usage before sending it to Siebel. Will
update the defect posted with retest progress
3/31:
We are not seeing the usage records of the calls made in Mexico on 03/23
and 03/24. But we did see the usage records in Siebel for calls made in Duplicate of 3571.
Mexico on 03/26 and 03/27 and are rated correctly at 1.69$ min. Issue 3571 is in 2/19 list.
Test Scenario:
User makes a call
Expected Results:
Call usage is reflected in BRM.
Observed Results:
We worked with Piyush and Rahul from BRM team for testing this issue and
they confirmed that this issue can be closed.
They have monitored call for more then 5 minutes to verify this issue.
Mail is attached as their confirmation and some logs. Updated Comments in QC
Test Scenario:
set-up shared plan account with individual 1500 message plans. On
generating SMS usage, erify notifications for Threshold-1 and Threshold-2
Expected Results:
Verify Threshold notifications come properly and there would be no multiple
notifications for same threshold.
Observed Results:
We received message for Threshold Limit 1 and 2 but the messages were
received with a delay of more than 1 hour. During test it is found that the Discussion in preocess with RK, BRM team
Bucket Balance is not getting updated properly in Siebel because of which and Messaging team to conclude if an
there is a delay in receiving Threshold Limit messages. Details are additional defect needs to be created for this
conveyed to Piyush and he is co-ordinating with Henry Chiang issue.
Test Scenario:
Consume 90% of free minutes on an account
Expected Results:
Verify if the notification is received in the gmail
emailnotification.cox@gmail.com
Observed Results:
As discussed with Prafulla, root cause for issue 3809 and our observation of
not receiving SMS notification on consuming 100 % free minutes are
different. Issue 3809 is fixed and new issue with ID 4309 is raised to track
100 % SMS notification issue and assigned to Prafulla.
Notification is received successfully on consuming 95% free minutes Defect closed in QC
Test Scenario:
1. Make calls, in all the interfaces telcordia, interop, bridgewater and
qualcomm
2. After the call gets completed check the brm database to see the session
id from AM.
Expected Results:
The host name part of the session id should be different based on the
interface.
Hostnames that should be seen in the session id string are:
qa1awiocsg01-v920-a0-telcordia
qa1awiocsg01-v920-a0-bridgewater
qa1awiocsg01-v920-a0-qualcomm
qa1awiocsg01-v920-a0-interop
Also check in BRM if any duplicate session are created.
Observed Results:
This was retested by making several calls and duplicate session ids are not
seen anymore Defect closed in QC
Test Scenario:
During port out testing, with deactivating an account in BRM.
Expected Results:
Verify account is disconnected not suspended
Observed Results:
We conducted a port out yesterday (to AT&T) with MDN: 6784814914
This is successfully Disconnected on the Cox side now and this defect can
be closed. Defect closed in QC
Test Scenario:
create a Family plan
Make a call to second line
Expected Results:
call should get routed to Second line
Observed Results:
We created a new Shared Plan with one Parent and one Child
Voice calls work fine on both
Child MDN: 6784385782 Requested to close defect in QC
Test Scenario:
User is unable to "Complete" the Sales Order due to BRM Payment failure
Expected Results:
User should be able to complete both Sales and Returns orders without
failure.
Observed Results:
Tested this at Shadow Lake, we, were able to complete sales and return
orders without failures
Sales Order #: 1-36635101
RMA Order #: 1-36658037 Defect closed in QC
Test Scenario:
Notification for Voice/SMS/ASL delivered to the phones
Expected Results:
After reaching a certain percentage of a customer's usage or credit limit,
BRM triggers and an SMS notification indicating this should be received on
the phone
Observed Results:
SMS, Voice notifications are received at 95%, ASL notification is received at
90% successfully
We do not receive a flood of notifications as well
Requesting to close this defect.
Another defect# 4309 is created to track the issue of notifications not
received at 100% (Voice, ASL)
Defect# 3858 is kept Open to monitor issue with delayed SMS notifications
at 95% and 100% Requested to close defect in QC
Test Scenario:
Validate that the changes done for Voicemail to Text - Addition/Deletion on
the subscriber's profile works as changed on the handset
Expected Result:
The changes made to Voicemail to text (Addition/Deletion) on the profile
should be reflected
User is able to add/delete the Voicemail to Text and use it on the phone
Observed Results:
We have been able to successfully add and remove V2T feature with all
V2T & VM functionalities working as designed.
Here are the observations:
1. Observation : New Activation, Regular Plan
- Normal VM MWI is received upon receiving VM.
2. Observation: Modify Order, Add V2T Feature
- The VM MWI is supressed after the order modification.
- 1st VM was left @ 10:17 AM, converted Text received @ 10:20 AM.
- 2nd VM was left @ 10:21 AM, converted Text received @ 10:25 AM.
3. Observation: Modify Order, Remove V2T Feature
- 1st VM was left @ 10:41 AM, VM MWI received on the device.
MDN used for Test - 9492018778 The CR233 is now tested successfully
Test Scenario:
Validate that Contract Report shows all the fields proper
Expected Result:
Terms of Service should dispaly correctly in Contract report.
Shipping Fee should display correctly if waiver product is chosen
All other plan details should be shown proper as well
Observed Results:
Tested this with 2 Sales Orders and including Bundled Upgrade Promotion
This looks just fine, inline with the plans selected and the Promotion as well.
Sales Order#: 1-37622441, 1-37761984
MDN: 6783578701 Updated Comments in QC
Release 1.0.11.7-1 Deployment Date 3/9/2010
QC # Severity
4090 2-High
4111 3-Medium
3548 3-Medium
4191 3-Medium
4160 4-Low
4192 4-Low
Excelacom defect
155 2-High
4193 2-High
3752 2-High
4058 2-High
4225 3-Medium
4213 2-High
1.7-1 Deployment Date 3/9/2010
Description Affected Area
'[Siebel] Multiple Shared Plans getting created on the same Billing Account CRM
BPEL Console enhancement (Settitle) for quick time to troubleshoot issues - Part-1 AIA
Updates from ICOMS to BRM are not updating BRM if all subscribers on the account are disconnected. CRM
Unbilled Evnet Details and Billed Event Details are resulting into FDR on Production.
QA-Shared Package with Port in Order throws an error in siebel CRM
Performance issue while navigating between Line items.
SwapMDN-PortIn functionality issues.
Multiple ASL Notification messages received
Siebel Error while trying to change Voice Plan, Data Plan, & Messaging Plan.
Individual bucket balances are showing erroneous data (Family plans)
Unable to view details in Shared Plan Usage tab in Siebel
UNO000021793071-zero usage in the stop request for AM-BRM session-ids from Active M
Last Date
Remendy Ticket # Retest Owner Retested Retest Result
HLP000000572901 Siddharth 10-Mar Passed
NA Siddharth 12-Mar Passed
NA Abhishek / Gaurav 10-Mar Passed
NA Gaurav 11-Mar Passed
NA Siddharth 9-Mar Passed
NA Gaurav 11-Mar Passed
HLP000000575102 Naga 10-Mar Passed
UNO000021723566 Abhishek / Naga 11-Mar Passed
CUI000000341529 Gaurav / Biplab 11-Mar Passed
HLP000000579707 Juliet 11-Mar Passed
NA Naga 9-Mar Passed
UNO000021793071 Siddharth 12-Mar Passed
Comments / Observations Recommendation / Next Steps
Test Scenario:
Try to create multiple shared plan in the same billing account with same
Shared product.
Expected Results:
Verify Multiple shared plans with same same product under one Billing account
is not supported.
Observed Results:
Validated this defect by trying to create another Shared Plan on a Billing Acct
with an existing Shared Plan
BIlling Acct#: 1-LPQBJ
When trying to submit the order, following validation apepars:
"MDN provided at Shared Voice Plan does not have a corresponding Main Plan
associated with it" Requested to close defect in QC
Test Scenario:
Validate that all BPEL Instances can be properly seen (querying by MDN) for
processes like Activations, Port In MDN Swap, get MDN
Expected Results:
BPEL Instances can be seen on querying by MDN
All instances for the processes are updated with SetTitle
Observed Results:
Successfully tested this, able to quesry with MDN and with processes like
Activation, get MDN Requested to close defect in QC
Test Scenario:
1. Change ICOMS address/ account number on an account where all the subs
are deactivated.
Expected Results:
Verify the changes should successfully reflected into Siebel and BRM.
Observed Results:
Doree tested this issue on account 1-2CNJB by changing Bill profile and Bill
address. Both the changes were sucessfully reflected in the account. Defect closed in QC
Test Scenario:
Switch between billed events and Unbilled events for a MDN.
Expected Results:
Verify session should not close while switching.
Observed Results:
Verified this issue is not reproducible by Switching between Billed events and
Unbilled events for MDN:9498421381 Requested to close defect in QC
Test Scenario:
1.Create order with Voice package and shared package
2.do port in for the MDN can be ported-in
3.associate the mdn to shared package
4.submit the order
Expected Results:
It should allow the port-in order with shared package.
Observed Results:
We were able to create 2 Port In Shared Plans today morning with 2 and 3
MDNs each
All basic services worked fine after this Requested to close defect in QC
Test Scenario:
1.Create Order and LIne Items.
2. Navigate between Line items and verify performance.
Expected Results:
Navigation between line items should not affect performance.
Observed Results:
Issue is not reproducible.
Tested performance by switching between line items and from More Info to
Line items.
Approx. time taken in switching from More info to Line items is 7-9 secs. Requested to close defect in QC
Test Scenario:
Do Swap MDN and Port IN service request.
Expected Results:
Verify SR is submitted successfully.
Observed Results:
Adarsha successfully performed couple of SwapMDN - PortIns in the field
1) Device 1 - Kyo Tomo
Cox Phone #: 4023013156
Ported Phone#: 4025176035 (from AT&T)
2) Device 2 - Kyo Laylo
Cox Phone #: 4022124215
Ported Phone#: 4025176036 (from AT&T) Defect closed in QC
Test Scenario:
Creating Data usage first 90% of spending limit and then 100% of spending limit
Check the ASL notification
Expected Results:
BRM needs to send only 1 notification when the subscriber reaches 90% of
their allotted bucket and another 1 at 100%.
Observed Results:
Per Naga / Juliet:
Notification was received on reaching 90% ASL once.
Billing Account # 1-51AJE
MDN - 6785169275
ASL for the account - $750
The flood of notifications is not received now.
Another Defect# 4309 is created to track 100% Voice/ASL notifications which
will be tested once it goes in Requested to close defect in QC
Test Scenario:
Modify a order by changing Voice, Data, messaging plan.
Expected Results:
Modify order should be completed successfully and it should not throw an error
"Cannot Load Active Business Component (SBL-ORD-00116)"
Observed Results:
This issue was monitored for 3 days (3/9, 3/10 & 3/11) and during all the Siebel
Provide & Modify orders we haven't been able to come across any such error
messages while trying to change or modify the Voice, Data or Messaging Plan Requested to close defect in QC
Test Scenario:
Create a Shared Plan
Make some call usage.
Expected Results:
Verify individual bucket balance should not show any erroneous data. Minute
shouls not be diducted from both shared bucket and individual bucket.
Observed Results:
Defect Retested and Issue Resolved. Placed 3 minutes call on 2 MDNs
(6782700513 and 6788957548). Used minutes are deducted from the shared Updated the comments in QC
bucket correctly and there are no overage minutes calculated in the bucket Requested Defect to be updated with Root
balance individually for each MDN in Siebel. Cause Analysis and close it.
Test Scenario:
1. Query by the Billing Account
2. Click on the Billing Account Name
3. Click on the Shared Plan Usage tab
4. View the usage for the Shared Plan
Expected Results:
User will be able to to view details in Shared Plan Usage tab in Siebel) 0309 Naga -
Observed Results: Updated the comments in QC to close the
Able to view the details in Shared Plan Usage tab. defect.
Test Scenario:
For some Voice Calls, logs depicted that because of no response from SCP for
more than 5 minutes, AM initiated a zero rated request to BRM and closed the
session.
Expected Results:
AM should not close the session and SCP response should come within 5
minutes
Observed Results:
While working with Piyush, following information was provided by him for calls
generated between 3/9 and 3/12 (12:00noon)
The Total count of the call session closed by Active Mediation is 14 since
03/09/2010 : 00.00.00 till time is 14.
The total calls generated since March 9th is time is 4696, Thus the total count
of such sessions have been reduced drastically and its less than 0.1 %. Defect closed in QC
Release 1.0.11.8-1 Deployment Date 3/18/2010
QC # Severity
4214 2-High
4309 2-High
4310 2-High
3412 3-Medium
4197 3-Medium
4265 3-Medium
3513 4-Low
4034 4-Low
4046 4-Low
4307 4-Low
4308 4-Low
4243 4-Low
1.8-1 Deployment Date 3/18/2010
Description Affected Area
Overage charged for minutes used after creating a Shared Plan from Individual Lines (after Port In) BRM
No notification is received on consuming 100% free minutes/ASL BRM
MRC Rate is displaying as '-1' on Bill Feed BRM
Wirless Tools
Wireless Tools - Advance Features under plans tab shows "SMS" and "Data", for MDN with Blocked SMS and Blocked Data
Putting code outside of the warfile Wirless Tools
When using the calendar if use > or >> or the < or << the calendar closes. Using Firefox in Production Wirless Tools
In Wireless Tools on the "Landing Page" Usage Summary, Voice and Plan Summary should all be aligned Wirless Tools
Wirless Tools
Usage Page- When you click on usage, is there any way to default to something? This default screen being blank until a customer chooses a date range see
Usage page- when searching for data should be KB volume instead of MB Wirless Tools
Using the Calendar-date range is deleted every time you click "GO" Wirless Tools
Summary page-the footer going to the side in Firefox if the MDN is awaiting activation Wirless Tools
Wireless Tools, Awaiting Activiation Accounts the user manual should be disabled until the account is activated Wirless Tools
Last Date
Remendy Ticket # Retest Owner Retested Retest Result
NA Adarsha 22-Apr Passed
NA Abhishek 24-Mar Passed
NA Naga 22-Mar Passed
NA Gaurav / Nitin 22-Mar Passed
NA Siddharth 31-Mar Passed
NA Gaurav / Nitin 18-Mar Passed
NA Gaurav / Nitin 18-Mar Passed
NA Gaurav / Nitin 18-Mar Passed
NA Gaurav / Nitin 18-Mar Passed
NA Gaurav / Nitin 18-Mar Passed
NA Gaurav / Nitin 22-Mar Passed
NA Gaurav / Nitin 22-Mar Passed
Comments / Observations Recommendation / Next Steps
Test Scenario:
Overage charged for minutes used after creating a Shared Plan from Individual
Lines (after Port In)
Port In some MDNs to Shared Plan and make Voice Calls using those MDNs
Check Unbilled events in Siebel CRM
Expected Results:
Overage should not be charged for each Voice Call made / received on Port In
Shared Plan MDNs
Free minutes should be deducted from Bucket Balance instead
Observed Results:
Ported in two ATT phones # (7703651639 & 7703652810) as individual lines
Once the port got confirmed, modified them into a 1400 min shared plan
(7703651639 - parent & 7703652810 - child)
When Voice Calls were made using the 2 MDNs on Shared Plan, Siebel CRM
now shows that the Shared plan Bucket Balance is deducted. Minutes are not
deducted from overage.
Siebel Billing Account # 1-LPRKT Requested to close defct in QC.
Test Scenario:
BRM "Notification" application. It was in an infinite loop.
Expected Results:
SMS notifications should be received properly on consuming 100 % free
minutes and ASL limit
Observed Results:
Tested oK on Streak with build ABH1002.
MDN tested with is 6787786300 (Date : 23 March)
SMS notifications are received only once on consuming 95 % and 100 % free
minutes.
For ASL Notifications, As per Comments from Naga and Piyush:
SMS notifications are received on reaching 90 % and 100 % of ASL limit. ASL
notifications will be delivered only when voice or sms activity is initiated on the
device after reaching the spending limit - so it's working as designed. Requested to close defect in QC
Test Scenario:
Validate MRC Rate does not display negative quantity on the Bill Feed file
Need to Run Billing and validate the Bill Feed File
Expected Results:
MRC charges are displayed properly and '-1' or incorrect values is not
displayed on the bill feed file
Observed Results:
The MRCs for the monthly plans MoneyBack 450 Plan, Unlimited Messaging &
Unlimited Handset Data plans are displayed without'-1' in the 03/19 and 03/20
bill feeds Requested to close defect in QC
Test Scenario:
Setup: An account with SMS and MDN blocked is required.
Steps:
1. Log into Wireless tool site.
2.Go to "Plan" Tab.
Expected Results:
In "Feature and add-on" it should not show SMS and Data as feature as they
are blocked.
Observed Results:
Now, for an MDN with Blocked SMS and Data, "Features and add on" option
does not show SMS and Data features Requested to close defect in QC
Test Scenario:
config files reside on server‟s conf/wlt directory, and not within the war.
config changes in conf/wlt are picked up on server restart
Expected Results:
(INPUT STATEMENT)
Observed Results:
This was a defect opened for Dev team to work with
Confirmed with Charlotte who could confirm with Alok that this defect can be
closed now
Test Scenario:
1. Log into Wireless tool site.
2.Go to "Usage" Tab.
3.Check Mobile history by Selecting a Date Range.
4.Whhile selecting Data range instead of pressing "<" or ">"or"<<" or ">".
Expected Results:
calendar should not get closed and it should work in accordance with
functionality of of button pressed.
Observed Results:
It is working as expected.
Dates are moving backword or forward depending on the button pressed. Requested to close defect in QC
Test Scenario:
1. Log into Wireless tool site.
2.Go to "Summary" Tab.
Expected Results:
Usage Summary, Voice and Plan Summary should all be aligned
Observed Results:
Usage Summary and Plan Summary are aligned properly as expected Requested to close defect in QC
Test Scenario:
1. Log into Wireless tool site.
2.Go to "Usage" Tab.
Expected Results:
Verify screen should not be blank.
It should show some results on the basis of default date range.
Observed Results:
Now data is displayed as per default date settings.working as expected. Requested to close defect in QC
Test Scenario:
1. Log into Wireless tool site.
2.Go to "Usage" Tab.
3.Check Mobile web hisory by Selecting a Date Range and click on "Go".
Expected Results:
Verify the usage should be shown in KB instead of MB.
Observed Results:
Now usage is reflected in KB. Requested to close defect in QC
Test Scenario:
1. Log into Wireless tool site.
2.Go to "Usage" Tab.
3.Check Mobile history by Selecting a Date Range and click on "Go".
4.Now instead of "Mobile history", select "Mobile web" from dropdown.
5.Click on "GO"
Expected Results:
"Date Range" should not get deleted for "Mobile web".
It should show the "Mobile web" result for the date range selected for "Mobile
history".
Observed Results:
It is woking as expected.Now date range is not deleted. Requested to close defect in QC
Test Scenario:
Setup:
1.FireFox is required.
2.Account with MDN activation is required
Steps:
1. Log into Wireless tool site.
2.Go to Summary page.
Expected Results:
Footer should be properly align with the page.
Observed Results: Requested to close defect in QC.
Issue can be closed. Footer is aligned properly now. Note:Now we are seeing another alignment
Note:Now we are seeing another alignment issue: Text" this mdn is awaiting issue: Text" this mdn is awaiting activation" is
activation" is not shown properly. not shown properly.
Test Scenario:
Setup: Awaiting Activation account is required.
Steps:
1. Log into Wireless tool site.
2.Go to "Phone" Tab.
3.Check the "User Guide" link.
Expected Results:
"User Guide" link should be disabled.
Observed Results:
Issue can be closed now."User Guide" link is disable for an MDN with status as
Active - Awaiting Activation. Requested to close defect in QC
Release 1.0.11.9-1 Deployment Date 3/23/2010
QC # Severity
4175 2-High
4196 2-High
4219 2-High
4360 2-High
4361 2-High
4364 2-High
4025 3-Medium
4176 3-Medium
4184 3-Medium
4260 3-Medium
4313 3-Medium
4292 3-Medium
4349 3-Medium
4334 3-Medium
4333 4-Low
1.9-1 Deployment Date 3/23/2010
Description Affected Area
Need POS to NOT send the amount of change that is given back to customer during a cash transaction as it is POS
Cancelling BAN level shared plan product AIA
CRM
CRM needs to put in a security check so that once a payment is made in POS that the order cannot be added to or canceled.
Turn off AIA debug logging in production and update auditing logging level AIA + BRM
BRM "Notification" application. It was in an infinite loop. BRM
Update AIA BRMJCAAdapter connection settings AIA + BRM
Order: 1-36119181 deleted CRM
Charge Amount not rounding for Family Plans on Bill Feed BRM
[Port out]: When the other service provider enters 9 digit zip code (in xxxxx-xxxx format) during their port in
request, AIA is getting an error message from CRM for invalid zip code CRM
A PortIn Order OTA failed with a Sprint Error 100000000 - Either First and last name or business name
field must not be provided CRM
GetSharedUsageSummaryPortalProvABCSImpl are GetSharedUsageSummaryMOUPortalProvABCSImpl
process are failing AIA
Siebel Tax/Fee transactions in the Bill Feed file contain the wrong description AIA
Order 1-41573746 Reason Code for Return or Reverse Product Error CRM + Product Catalog
Usage summary for unlimited plan CRM
Siebel should throw an error if None of the MDNs are given in attributes placeholder. CRM
Last Date
Remendy Ticket # Retest Owner Retested Retest Result
HLP000000572901 Adarsha 24-Mar Passed
HLP000000575127 Biplab 23-Mar Passed
NA Adarsha 24-Mar Passed
NA Siddharth 24-Mar Passed
NA Abhishek 24-Mar Passed
NA Siddharth 24-Mar Passed
UNO000021754491 Gaurav 24-Mar Passed
HLP000000572436 Naga 31-Mar Removed
NA Adarsha/Siddharth/Gaurav 12-Apr Passed
HLP000000583975 Siddharth 31-Mar Passed
NA Siddharth 1-Apr Passed
UNO000021806548 Naga 29-Mar Passed
UNO000021829174 Siddharth 23-Mar Passed
NA Biplab 6-Apr Passed
NA Naga 24-Mar Passed
Comments / Observations Recommendation / Next Steps
Test Scenario:
Create an accessory/wireless sales order, tender out cash payment with
change due. Verify for -ve payments in Siebel payments tab
Expected Results:
User should be able to give the change back to customer, but in Siebel
Payments screen, only Order amount should be shown and change given back
to customer shouldn't be shown as -ve payments
Observed Results:
Created an accessory sales order # 1-4393698. Tendered a greater amount
thru POS (MOP - Cash). In Siebel Payments screen, only Order amount is
shown and change given back to customer is not shown as -ve payments Requested to close defect in QC
Test Scenario:
Steps to Reproduce:
1. Create a shared with 2 or more subscription on it.
2. Disconnect the Shared Plan on BAN level.
Expected Results:
Shared Plan disconnection on BAN level should be successful.
Observed Results:
Tested successfully with Billing Acct#: 1-LPSR1
A Shared Plan with 3 MDNs was presetn
After Disconnecting the Shared Plan at BAN level, the subscriptions are still
active and hence this defect can be closed Requested to close defect in QC
Test Scenario:
Create an accessory sales order, tender out cash payment. Verify that user
cannot cancel the sales order after payments are processed.
Expected Results:
Once the payments are tendered out, user should not be able to cancel the
sales order.
Observed Results:
Created an accessory sales order # 1-4393698. Tendered amount thru POS
(MOP - Cash). A message saying "Payments are accepted, please submit the
order" is displayed. Requested to close defect in QC
Test Scenario:
Go to AIA/BPEL console and turn off logging
Expected Results:
Processing of bpel will become faster and less memory consuming. Details of
some bpel activities (like assign, transform etc.) will not be visible in bpel
console.
Observed Results:
Sales Order 1-41712337 (68 line items) was monitored in Production before
reducing the logging level.
Total Elapsed Time for Submit and Complete: 284.545 sec
Sales Order 1-44098618 (60 line items) was monitored in Production after
making the logging level and BRM connection related changes
Total Elapsed Time for Submit and Complete: 186 secs
Also, in general Submit and Complete times have been improved
This seems to be an improvement Requested to close defect in QC
Test Scenario:
BRM "Notification" application. It was in an infinite loop.
Expected Results:
SMS notifications should be received properly on consuming 100 % free
minutes and ASL limit
Observed Results:
Tested oK on Streak with build ABH1002.
MDN tested with is 6787786300 (Date : 23 March)
SMS notifications are received only once on consuming 95 % and 100 % free
minutes.
For ASL Notifications, As per Comments from Naga and Piyush:
SMS notifications are received on reaching 90 % and 100 % of ASL limit. ASL
notifications will be delivered only when voice or sms activity is initiated on the
device after reaching the spending limit - so it's working as designed. Requested to close defect in QC
Test Scenario:
Peformance improvement after making the AIA and BRM connection related
changes
Expected Results:
Number of connections for connection pool of JCA adapter will increase. As a
result connection to BRM will not fail due to unavailability of free connection
Observed Results:
Sales Order 1-41712337 (68 line items) was monitored in Production before
reducing the logging level.
Total Elapsed Time for Submit and Complete: 284.545 sec
Sales Order 1-44098618 (60 line items) was monitored in Production after
making the logging level and BRM connection related changes
Total Elapsed Time for Submit and Complete: 186 secs
Also, in general Submit and Complete times have been improved
This seems to be an improvement Requested to close defect in QC
Test Scenario:
1. Try to delete line item when order is in "Complete/In Progress/Failed" state.
2. Try to delete line item when order is in "Pending" state.
Expected Results:
It should only allow line item deletion for order in "Pending" state..
Observed Results:
For Orders in Complete, Open (In Progress) and failed status: "Delete Record"
option is disabled for the line Item.
For Orders in Pending state: “Delete Record" Option is enabled for the line item. Requested to close defect in QC
Test Scenario:
MRCs are not rounded for family plans in bill feed files.
Expected Results:
MRCs should be rounded for family plan products in bill feed files.
Observed Results:
In today's bill feed we see the MRCs to be properlyrounded off. But we
observed the usage transactions for voice and data are not properly rounded
off.
Usage 132 1.32E+11 B1-2693 27 1-NW679 70017 6112 4022128938
Employee Nationwide 800 Family with MoneyBack Minutes 20100312
20100327 0.3999996
Usage 132 1.32E+11 B1-2693 27 1-NW679 70017 6150 4022168666 Per the latest QC update, this defect is with QA
Employee Additional Line 20100312 20100327 0.4000001 Team for certification
Test Scenario:
When the other service provider enters 9 digit zip code (in xxxxx-xxxx format)
during their port in request, AIA is getting an error message from CRM for
invalid zip code.
Expected Results:
For Port Out, OSP should be able to enter 9 digit Zip code without any error at
Cox side
Observed Results:
We successfully Ported out an MDN (6784785895) to AT&T with the Zip code
extension added to the OSP Requested to close defect in QC
Test Scenario:
Create a Port In Sales Order and while entering Port In details, validate that
both "First and Last Name" and "Business Name" cannot be entered
Expected Results:
A message indicating both "First and Last Name" and "Business Name" cannot
be entered appears when this is attempted
Observed Results:
Tested successfully
A validation is now in place allowing to enter either "First and Last Name" or
"Business Name" only, but not both at the same time. Requested to close defect in QC
Test Scenario:
Validate Shared Usage summary and pay bill via Cox branded device(s)
Expected Results:
Shared Usage should be refelcted correctly on the Shortcuts and user should
be able to Pay Bill
Observed Results:
Based on Comments from Rajesh C, this defect can be closed QC Comments updated
Test Scenario:
Tax/Fee transactions in the bill feed file contain wrong description.
Expected Results:
Verify the tax fee descriptions to be "City Sales Tax", "State Sales Tax",
"County Sales Tax", or "Local Sales Tax" and not the name of the product.
Observed Results:
Siebel Tax/Fee transactions in the bill feed file are now shown as County Sales
tax, State Sales tax as applicable. Requested to close defect in QC
Test Scenario:
1) Create a provide order and select activation fee and waiver prods with main
Package.
2) Check the installed assets under subscription (Activation bundle and child
prods should not be carried out as assets).
3) Create a modify order for plan change (should not ask reason code).
Expected Results:
Modify Order should not ask a reason code and successfully complete
Observed Results:
Following steps were validated and Modify Order completed successfully:
1) Create a provide order and select activation fee and waiver prods with main
Package.
2) Check the installed assets under subscription (Activation bundle and child
prods should not be carried out as assets).
3) Create a modify order for plan change (should not ask reason code).
MDN used: 6784817913
Test Scenario:
Check for usage summary for unlimited plan by invoking BRM procedure.
Expected Results:
Uusage summary for unlimited product should return accurate values
Observed Results:
Test Failed on Spark with ABK1002. The MDN is "6785213105" and is
subscribed to Unlimted Voice, Messaging & Data Plans.
The My account shortcut shows
---------------------------
3/24/2010 10:27 am
Minutes: 0/0
Msgs: 2/Unlimited
click for More info.
--------------------------
The My Account web page shows
-------------------------------------------
Wireless Usage
Mins: 0
Msgs: 15 of Unlimited
Data: 1 of Unlimted MB
Refresh Date: 3/17/10 Requested to close defect in QC
Test Scenario:
Siebel should not let the user add the MDN at the root line level for a family
plan main package.
Expected Results:
Siebel should throw an error message when the order is submitted with MDN
populated at the root line item for a family plam main package.
Observed Results:
Siebel throwed an error message and did not allow the user to submit the order Defect can be closed and updated the
with MDN populated at the root line item for a family plam main package. comments in QC.
Release 1.0.11.10-1 Deployment Date 3/30/2010
QC # Severity
4204 2-High
4288 2-High
4289 2-High
4293 2-High
4377 2-High
4080 3-Medium
4226 3-Medium
4251 3-Medium
4379 3-Medium
4272 3-Medium
4240 3-Medium
4245 3-Medium
4315 3-Medium
3851 3-Medium
4267 3-Medium
4130 3-Medium
4131 3-Medium
4071 3-Medium
4126 4-Low
4200 4-Low
4332 4-Low
4347 4-Low
4348 4-Low
1.10-1 Deployment Date 3/30/2010
Description Affected Area
Swap ESN failed for non-oma to oma capable device ASAP
MDN 9499734397 Unable to access data/ Capped/ Unbilled usage mismatch to bucket balance BRM
MDN 9499734397 Unable to access data/ Capped/ Unbilled usage mismatch to bucket balance BRM
MDN 4022143829 unable to Access Web/ Cust Capped - does not show usage BRM
Change plan with duplicate sprint service code is NOT working. NA
Unable to credit minutes NA
Data Card - Unable to use data services after reaching the 200MB data plan threshold NA
Omaha Street Number Field error NA
On Rating Premium-SMS , rated events are not appearing in Siebel under Unbilled events NA
ASL - Able to purchase content even after getting over the ASL NA
MDN: 4028504587 can not make or rec calls/ Family Plan NA
Wireless production test accounts transfer from real sites (such as 334) to 888 is creating inconsistencies
in the system across Wireless IT (Oracle stack), ICOMS and IDM. NA
Update Movius Provisioning Strings to Remove Language Setting NA
Wrong message is displayed when there is no usage for the MDN Wireless Tool
Usage page, page 2 pagination issues Wireless Tool
Blank page on Plan page- MDN 520-252-1431 Wireless Tool
Phone page- Null value being displayed Wireless Tool
Data card package name is not shown in Summary page and data card device name is not shown in
summary page Wireless Tool
Plan page- Phone name is not being displayed completely. Wireless Tool
Better error handling in code Wireless Tool
Phone page the images are the incorrect size Wireless Tool
Wireless Tools-Pagination-Data is not chronologically sorted by date, appears in random order Wireless Tool
Pagination- The Icon for last page disappear on pagination, and the icon is replaced with the text Last.
Icon reappears when the pointer is over the text Last. Wireless Tool
Last Date
Remendy Ticket # Retest Owner Retested Retest Result
NA Siddharth 30-Mar Removed
CUI000000354213 Siddharth 1-Apr Passed
CUI000000354213 Siddharth 1-Apr Passed
CUI000000356285 Siddharth 1-Apr Passed
NA Gaurav/Siddharth 2-Jul Passed
CUI000000341585 Abhishek/Yusef 18-Aug Removed
HLP000000580239 Gaurav 24-May Passed
UNO000021799735 Siddharth 30-Mar Passed
NA Abhishek 31-Mar Failed
HLP000000586388 Juliet 30-Mar Removed
CUI000000353465 Abhishek 30-Mar Passed
HLP000000580573 Siddharth 31-Mar Passed
NA Siddharth 1-Apr Passed
NA Gaurav 31-Mar Passed
NA Gaurav 30-Mar Passed
NA Gaurav 31-Mar Passed
NA Gaurav 31-Mar Passed
NA Gaurav 31-Mar Passed
NA Gaurav 31-Mar Passed
NA Gaurav 1-Apr Passed
NA Gaurav 31-Mar Failed
NA Gaurav 30-Mar Passed
NA Gaurav 3/30/2010 Passed
Comments / Observations Recommendation / Next Steps
Test Scenario:
Perform ESN swap from non-oma to oma devices.
Expected Results:
Verify ESN swap should be successful.
Observed Results:
Data works on new device post ESN Swap for:
Cox Branded to Cox Branded (OMA to OMA) (MDN: 7575721639) (Streak to
Streak)
Data does not work on new device post ESN swap
Tried following combinations: Updated comments in QC
WL to WL (non-OMA to non- OMA) (MDN: 6787780408) (Finesse to Hero) This defect should not have been part of 3/30
Cox Branded to WL (OMA to non - OMA) (MDN: 7575721639) (Streak to list
Finesse) It will be put in with 4/6 code drop and will be
WL to Cox Branded (non-OMA to OMA) (MDN: 6783575237) (Finesse to Streak) addressed by 4383
Test Scenario:
Validate "Pay as you go" data plan for rating and usage
Also need to validate the Bill/Bill Feed file
Expected Results:
Data should be rated per MB instead of KB and splash screen should not show
until 50MB is not exhausted for "Pay as you go" data plan
Observed Results:
MDN: 6787780408
Per Keith, Rupa:
The expectation is that data usage sessions will be tracked in KB by BRM and
the total quantity for the session rounded up to the nearest KB. BRM will then
convert the KB into MB for rating at $10.24/MB. If you use the 1024 factor to
convert from KB to MB, the rate of $.01/KB is exactly the same result as
$10.24/MB.
The issue seems to be resolved Requested to close in QC.
Test Scenario:
Validate "Pay as you go" data plan for rating and usage
Also need to validate the Bill/Bill Feed file
Expected Results:
Data should be rated per MB instead of KB and splash screen should not show
until 50MB is not exhausted for "Pay as you go" data plan
Observed Results:
MDN: 6787780408
Per Keith, Rupa:
The expectation is that data usage sessions will be tracked in KB by BRM and
the total quantity for the session rounded up to the nearest KB. BRM will then
convert the KB into MB for rating at $10.24/MB. If you use the 1024 factor to
convert from KB to MB, the rate of $.01/KB is exactly the same result as
$10.24/MB.
The issue seems to be resolved Requested to close in QC.
Test Scenario:
Validate "Pay as you go" data plan for rating and usage
Also need to validate the Bill/Bill Feed file
Expected Results:
Data should be rated per MB instead of KB and splash screen should not show
until 50MB is not exhausted for "Pay as you go" data plan
Observed Results:
MDN: 6787780408
Per Keith, Rupa:
The expectation is that data usage sessions will be tracked in KB by BRM and
the total quantity for the session rounded up to the nearest KB. BRM will then
convert the KB into MB for rating at $10.24/MB. If you use the 1024 factor to
convert from KB to MB, the rate of $.01/KB is exactly the same result as
$10.24/MB.
The issue seems to be resolved Requested to close in QC.
Test Scenario:
1] Change service plan for any service during sub package change.
2] Here order will fail due to "Sprint Duplicate Service Error".
Expected Results:
Change Plan is completed successfully (duplicate sprint service code is not
generated)
Observed Results:
we have retested this defect with another Modify Order (1-63199244) for MDN
6788493816 and it was Completed successfully
Not sure why Sprint did not respond back, but it was successfully retested this
time Updated comments in QC
Test Scenario:
1. A call is drop before one minute.
2. Siebel should allow to compete a SR to credit back one minute.
Expected Results:
SR should be completed successfully and one minute credited back is
successfully reflected back in Unbilled events.
Observed Results:
Tested Fail with Shared plan.
On submitting Service Request to Credit back the minutes,
minutes are getting debited (deducted) from Shared Plan Bucket.
MDN'S we used are:
678-571-5461
678-571-0647
Voice Plan: This came in with later code drops and was
800 minutes family plan successfully validated and Passed
Test Scenario:
1. Create an Order with Broadband Package
2. Activate the Data Card
3. Generate Data Usage on the Data Card
4. Data services after reaching the 200MB data plan threshold, user should be
allowed to go overage charging $0.25/MB until 1GB.
Expected Results:
Product will be updated to allow overage usage over the 200MB threshold.
Observed Results:
After 200MB, user is allowed to go overage charging $0.25/MB until 1GB.
After 1 GB, message is shown that data limit is exceeded. Updated the comments in QC.
Test Scenario:
In omaha orders while port In, Automatically comma is inserted in street number.
Expected Results:
Verify comma should not be inserted in street number.
Observed Results:
Port In Sales order was tested with MDN: 6789971939
Comma did not get inserted while entering the Port In details Requested to close in QC.
Test Scenario:
Initiate Premium SMS event
Verify event rated under Unbilled events in siebel
Expected Results:
premimum sms was should be viewed in Siebel.
Observed Results:
Event corresponding to Premium SMS is seen under Unbilled Events tab in
Siebel. However charges shown for Premium SMS are not correct.
Subscription charges for Premium Messaging are not shown in Siebel under
Unbilled Events tab.
Premium SMS is charged as regular SMS (0.20 $ with pay as you go plan)
Event Details
Event 1:
MDN : 678-778-0408 (pay as you go plan)
Date : 3/30/2010
P-SMS sent to : 50101 as 'Diets'
Time:
Sent At :
Outgoing Message 1 : 5:48:30 PM
Outgoing Message 2 : 5:50:14 PM
Incoming Message 1 : 5:48:46 PM
Incoming Message 2 : 5:50:45 PM
(4.99 $ Subscription Confirmation)
Incoming Message 3 : 5:50:48 PM
(1st Diet alert)
Similar charges were applied when tried with another
P-SMS number : 86535.
Assigning it to George to Reopen the issue.
Defect can not be Closed. Updated comments in QC
Test Scenario:
Purchase content on a MDN which exceeded its ASL threshold.
Expected Results:
content can not be purchased and receive 4012 error code which for spending
limit reached.
Observed Results:
Defect retest failed. We are still able to purchase content, make directory
assistance calls even after getting over the ASL. Updated the comments in QC./ Retested and
passed on 4/21
Test Scenario:
Validate Suspend and restore resumes all services for a phone on Shared Plan
Expected Results:
After Suspend and Resume, Voice Calls etc. work fine
Observed Results:
After Suspend-Resume action on one of
the MDN of Family Plan following services
works fine:
1. Voice Calls (Incoming/Outgoing)
2. SMS (Send/Receive)
3. MMS (Send/Receive)
MDN used for test are :
678-571-5461,
678-571-0647
Suspend resume was carried on 678-571-5461 after which all the services
worked fine. Requested to close in QC.
Test Scenario:
Validate moving market accounts to 888 does not have impact on testing
Expected Results:
1) All associated systems (ICOMS, IDM, Wireless IT) are in sync
2) Transfer of Liability, setting up IDM accounts, etc works fine after moving an
account from launch market to 888
Observed Results:
Following up with Wireless Tools team, Alok indicated that this defect was
created to get a Production slice for IDM
Now that we have some, requesting this defect to be closed Requested to close in QC.
Test Scenario:
Update an existing account to add/remove VM to Text
Verify the provisioning strings do not attempt to modify the Language setting
Expected Results:
TUI prompts change after a plan change to add/remove VM to Text
Observed Results:
We have successfully tested new activation with VM to Text functionality as well
as add/delete VM to Text feature on an existing MDN
Engineering team has also verified that the language value for VM platform is '3'
and confirmed that the defect can be closed now Requested to close in QC.
Test Scenario:
Login to a account with no SMS usage history.
Check the error message for SMS usage data.
Expected Results:
Verify correct message should be displayed like "No Data is available" if there is
no messag history
Observed Results:
Correct Message is displayed: "No Data is available for <MDN>". Requested to close in QC.
Test Scenario:
Login using account COX_FRIENDLY- password c0xnetpass. From the Usage
page, do a search for the month of December, 2 pages of usage will appear click
on the second page
Expected Results:
Pagination issue should not occur page2.
Observed Results:
Switching between the Usage pages is proper - no pagination occurs Requested to close in QC.
Test Scenario:
Login by wiracct26/c0xnetpass.
On Plan Page, select MDN 5202521431
Expected Results:
Blank page should not appear.
Observed Results:
Blank page is not displayed.pProper data card plan is displayed. Requested to close in QC.
Test Scenario:
Login by wiracct26/c0xnetpass.
On Phone Page, select MDN 5202521431
Expected Results:
Null value should not be displayed
Observed Results:
Data Card name is displayed instead of null value. Requested to close in QC.
Test Scenario:
1) Login into Wirelss tool with account of Data card.
2) Verify Data card name and package name in "Plan" summary.
Expected Results:
Data card device name and Data card package name should be displayed
coorectly in summary tab.
Observed Results:
Data Card Package name and device name are now shown properly in
Summary page Requested to close in QC.
Test Scenario:
1. . Log into wireless tool.
2. Go to Plan Tab
3. Verify Phone name
Expected Results:
Phone name should be displayed correctly.
Observed Results:
Phone name is displayed correctly as per the product catalog. Requested to close in QC.
Test Scenario:
Better error handling in codr.
Expected Results:
(INPUT STATEMENT)
Observed Results:
This was created to track better validations put in place during code fixes
After confirming with the Wireless Tools development team, we got a
confirmation that this issue is resolved and can be closed Requested to close in QC.
Test Scenario:
1. . Log into wireless tool.
2. Goto Phone tab, and verify the PHONE image.
Expected Results:
Phone image should be of same size as on other pages.
Observed Results:
Phone images are not all shown. Updated comments in QC
Test Scenario:
1. . Log into wireless tool.
2. Search for an MDN wiith usage for more then one page
3. Verify data with respect to date.
Expected Results:
Data should be chronologically sorted by date, not in random order.
Observed Results:
Usage Data is chronologically sorted by date Requested to close in QC.
Test Scenario:
1. Log into wireless tool.
2. Search for an MDN wiith usage for more then one page
3.Verify icon for the last page
Expected Results:
Icon for last page should not disappear on pagination.It should not replaced with
text"Last"
Observed Results:
Icon ifor last page does not disappears.And noe it shown properly. Requested to close in QC.
Release 1.0.11.10-1 Deployment Date 4/01/2010
QC # Severity
4353 2-High
1.10-1 Deployment Date 4/01/2010
Description Affected Area
AIA performance tuning: To reduce and optimize the number of calls for line-item status to CRM. AIA
Last Date
Remendy Ticket # Retest Owner Retested Retest Result
NA Siddharth 1-Apr Passed
Comments / Observations Recommendation / Next Steps
Test Scenario:
To reduce and optimize the number of calls for line-item status, Oracle
recommends doing it at the package/root-line-item level.
When a sales order has multiple line items and root line items, AIA's OOB
process,
"ProcessSalesOrderLineStatusSiebelProvABCSImpl " makes web-service calls
based on number of line items and not on based on root line items.
Expected results:
Time taken for order completion should be reduced to a large extent
Observed Results:
We have following metrics for comparison post this defect fix:
The table below reflects production data and shows the performance
improvements that have been made in sales order submission time since 03/23.
Sales Order MDNs Total Elapsed Time(secs)
1-43707671(Placed on 03/22/2010) 1 175
1-43386146(Placed on 3/21/2010) 2 292
1-47344053(Placed on 4/01/2010) 2 62 Requested to close defect in QC
Release 1.0.11.12-1 Deployment Date 4/06/2010
QC # Severity
4154 3-Medium
4227 3-Medium
3-Medium
4331
4382 2-High
4391 3-Medium
4394 4-Low
CR232 2-High
1.12-1 Deployment Date 4/06/2010
Description Affected Area
**HLP000000563214** Billing Account Number was changed in ICOMS from 334035062801
to 888000108901. Changed was pushed through from ICOMS to Siebel to BRM; however BRM
BAN was not changed at the SAN level.
BPEL Console enhancements (SetTitle) for quick time to troubleshoot issues - Part-2 Defect Management
CRM - Move ESN column and display larger product catalog pop-up window CRM
Need CRM to prevent ANY changes to an order after the payment has been made to an order CRM
Customer Still Recieves SMS while in ASL. BRM
Tax Area Id - presence in modify order CRM
Billing Extract Correlation BRM,Qualcom, OCSG
Last Date
Remendy Ticket # Retest Owner Retested Retest Result
HLP000000563214 Gaurav/Abhishek 9-Apr Passed
NA Siddharth 7-Apr Passed
NA Gaurav 6-Apr Passed
NA Adarsha 12-Apr Removed
NA Yusuf 6-Apr Passed
NA Gaurav 14-May Passed
NA Yusef / Siddharth 21-Jun Passed
Comments / Observations Recommendation / Next Steps
Test Scenario:
Any accounts when moved from different sites to 888 for Friendlies testing, the
ICOMS account is changed at BAN level but not at SAN level in BRM
Expected Results:
change of ban account number in brm is not tiggering change of san number in
brm
Observed Results:
transfer the new ICOMS a/c number is correctly reflecting in both Siebel &
BRM.Screenshots are attached in QC
Requested to close in QC.
Test Scenario:
Set Title applied to the codes related to SalesOrder related processes.
Expected Results:
when searching for an MDN, ICOMs account or any other IDs we should be able
to pull those processes with the ID's quickly
Observed Results:
This issue is verified in Production and all the below mentioned Orchestration
processes can be queried:
AddSubscriberRedkneeProvABCSImpl
CreateServiceOrderOSMProvABCSImpl
CreateShipOrderSCMProvABCSImpl
FriendsandFamilyPortalProvABCSImpl
MACDServiceOrderOSMProvABCSImpl
ProcessMultipaymentICOMSProvABCSImpl
ProcessTaxPortalProvABCSImpl
RequestPlanChangeSprintProvABCSImpl
SalesOrderOrchestrationEBF
SharePlanPortalProvABCSImpl
ReverseSubscriptionSprintProvABCS
Requested to close in QC.
Test Scenario:
1. create a sales order.
2. Right click on Line Item Applet, click on Columns Displayed and click on
Reset Defaults.
3. Now check the line Items column.
a)First Check the ESN Field.
b)After doing "ADD Item", Product catalog window size.
Expected Results:
a)Verify ESN field should be visible.
b)After doing "Add item", product catalog window will come in normal size and
no resizing would be required.
Observed Results:
a)ESN field is visible.
b)Product catolog is coming in normal size, there is no need of resizing it. Requested to close in QC.
Test Scenario:
1.Create a Sales Order.
2.Do a Payment From POS.
3.Refresh the sales order.
4.Try to do any operation after payment like modification, Add Item,
Customize,or cancel the order.
Expected Results:
Verify nothing can be added, modified or deleted from an order once a payment
is posted on the order.
Observed Results:
Move to 4/13 code drop.
Test Scenario:
1. User has Pay as you Go messaging plan.
2. USer tries to send SMS while over ASL.
Expected Results:
Verify customer not able to make usage when ASL is reached.
Observed Results:
When customer reaches ASL, he is not able to send/recieve SMS. Requested to close in QC.
Test Scenario:
1. Do a return upgrade on a retail order
2. Check whether TaxAreaId is present for Modify order.
3. Do Calculate Tax for that order.
Expected Results:
1. TaxAreaID should be present for the order.
2.Calculate Tax should not give any error.
Observed Results:
Created a exchange upgrade order (1-54262550), was able to calculate tax
without updating the "Shipping Address", For Retail excahnge orders, taxes are
calculated based on the Retail Store TaxArea ID present in the "More Info" tab of
the sales order
Test Scenario:
Add product to BRM
Commit
Check CRM to see if product appears in product list
Expected Results:
Verify product should appear in product list.
Observed Results:
This defect can now be closed as we have tested some new products added to
BRM and reflected in CRM
Release 1.0.11.13-1 Deployment Date 4/13/2010
QC # Severity
3869 2-High
4218 2-High
4247 2-High
4381 3-Medium
4382 2-High
4395 2-High
4397 2-High
4401 2-High
4405 2-High
4425 3-Medium
4447 3-Medium
4463 4-Low
4469 3-Medium
4406 3-Medium
4408 3-Medium
4490 1-Critical
1.13-1 Deployment Date 4/13/2010
Description Affected Area
UNO000021746638-POS pinpad truncating at Store 104 POS
UNO000021796073 - The price overrides feature should be disabled
Need a friendly error message "are you sure you want to tender this out as cash" after you hit the cash button in POS POS
Need POS to have the ability to check the site ID for an ICOMS account entry so that store only can access Bill pay options
for customers within the proper site POS
Need CRM to prevent ANY changes to an order after the payment has been made to an order CRM
Site to Site Transfer in ICOMS: Siebel Error message for Change Bill Address BRM
HLP000000625624 - Customers double charged for calls when exception records created for calls that intially received real
time authorization BRM
Siebel Failure is Failure of Friends and Family. This is a copyright issue and should not be called that in our
system. AIA,CRM
CR 51 and Contract Scenarios CRM
HLP000000619814 - Account number change is not going through from ICOMS to the Siebel Account level screen. CRM
CUI000000360943 - Document to initiate siebel defect error report CRM
Individual tax values are not being updated properly in siebel. CRM
CUI000000376423 - SR for Port-Out failed for primary MDN in a shared family plan. CRM
CRM Performance Tuning :Reducing order payload CRM
Failed orders resubmission allowed only for operations team. CRM
Shared Plan Validations for family package Oracle Siebel CRM
Last Date
Remendy Ticket # Retest Owner Retested Retest Result
UNO000021746638 Adarsha 16-Apr Passed
UNO000021796073 Pending Removed
NA Adarsha 14-Apr Passed
NA Adarsha 14-Apr Passed
NA Yusuf 16-Apr Passed
NA Biplab Pending Removed
HLP000000625624 Yusuf 15-Apr Passed
HLP000000587454 Biplab Pending Removed
NA Adarsha 16-Apr Passed
HLP000000619814 Biplab/Nitin 21-Apr Passed
CUI000000360943 Gaurav 14-Apr Passed
NA Biplab/Gaurav 15-Apr Passed
CUI000000376423 Adarsha 15-Apr Passed
NA Siddharth 15-Apr Removed
NA Gaurav 15-Apr Passed
382746 Adarsha 7-Jun Passed
Comments / Observations Recommendation / Next Steps
Steps:
on the POS pinpad truncating - description runs off the screen and prices/taxes
are shown as truncated.
Expected Result:
Description is going to get cut-off if it has more than 30 characters
Observed Result:
Now the description is getting truncated. Taxes, order total amount are now
shown on the verifone device for both purchase and return orders (Purchase
Order # 1-52799671, RMA Order 1-52799809) Requested to close in QC.
Steps:
Expected Result:
Observed Result: Changes didn't pushed into production.
Steps:
1) Place any wireless Order and try to tender out using Cash.
Expected Result:
Now a dialog message"are you sure you want to tender this out as cash"
appears asking for a confirmation if the order needs to be tendered out with cash.
Observed Result:
Now a dialog message"are you sure you want to tender this out as cash"
appears asking for a confirmation if the order needs to be tendered out with
cash. Order # 1-52007471 Requested to close in QC.
Steps:
Type an ICOMS account number that belongs to a different site ID when doing a
Bill Pay transaction. POS is going to now validate the first three digits of entered
ICOMS Account number and see if it is matching with the configured site ID
before it even calls ICOMS web service.
Expected Result:
It should restrict the user if it does not matched with configuring site ID.
Observed Result:
I keyed in an HRD ICOMS number on the POS machine which was pointed to
Omaha market. Got a message saying "The customer billing account you
entered cannot be handled for bill payment at this store location because the site
ID is outside the store's market. Please contact customer care for additional
handling assistance". HRD ICOMS # used 215121336801
Requested to close in QC.
Test Scenario:
1.Create a Sales Order.
2.Do a Payment From POS.
3.Refresh the sales order.
4.Try to do any operation after payment like modification, Add Item,
Customize,or cancel the order.
Expected Results:
Verify nothing can be added, modified or deleted from an order once a payment
is posted on the order.
Observed Results:
User is no longer able to add, modify or cancel order after POS payment is
complete. Requested to close in QC.
Steps:
performed a Site to Site Transfer in ICOMS (Core and Wireless services)
and move a Cox Customer from One market(Hampton Roads) to another We have tested the migration successfully
Market(Omaha) (able to get Cox services and want to keep wireless) from Market slice to 888 slice. However, this
Expected Result: defect talks about moving an actual customer
Verify New Address get updated to the same BIlling Account from HRD to OMH and verifying the Bill
Observed Result: Profile/Bill Address. We feel this can't be
tested unless such incident happens in PROD
Env. Hence removing from our list.
Steps:
To recreate this issue the final debit request message response sent back to
Telcordia would need to be sent after the 3 second timeout.
Expected Result:
Customer should not be charged double.
Observed Result:
The offline exception file is no longer being created for real time calls, therefore
customer is no longer being double charged.
Steps:
If any order fails in BRM for friends and family creation Inorder to deliberately fail a sales order
Expected Result: specially as "BRM Mobile to Home",
the message will go to CRM as"BRM Mobile to Home failed" instead of" BRM development team needs to change code in
Friends a Family failed" Production BRM which is not feasible as this
Observed Result: could impact many other modules.
Steps:
Order #1
1.Select handset
2.Select Contract 24-months
3.Select subsidy of $X
4.Generate contract
5.Submit order
Expected output:
Subsriber's Max ETF should be = $X = Subsidy amount
On the contract:
Discount/ETF = Subsidy amount
Final Price = Handset price - Subsidy Amount
Observed Result:
Order # 1-52622904
Selected Handset - Kyocera Laylo 149.99 $
Selected 24 month contract - received a subsidy of 130.00$
Subsriber's Max ETF is subsidy amount ie 130.00 $
On the contract:
Discount/ETF = Subsidy amount (130.00)
Final Price = Handset price - Subsidy Amount (149.99 - 130.00 = 19.99)
Contract #: 1-52623427
Order #2
1.Select handset
2.Select Contract 24-months
3.Select subsidy of $X
4.Select Rebate of $Y
5.Generate contract
6.Submit order
Expected output:
Subsriber's Max ETF should be = $X = Subsidy amount
On the contract:
Discount/ETF = Subsidy amount
Final Price = Handset price - Subsidy Amount - Rebate Amount
Raise a modify order and select the downgraded model - Submit the order
Make sure that the refund amount and required payment is appropriate
Observed Result:
Order #: 1-52878931
Selected Handset - Samsung Finesse 399.99 $
Selected 24 month contract - received a subsidy of 300.00 $ Requested to close in QC.
Steps:
Two way to retest this defect:
1. Change Billing address from ICOMS system and change the ICOMS number
for the wireless service.
2. Change Billing address from Siebel at the subscriber service request.
Expected Result:
Changes should take place at Customer, subscriberand Billing level.
Actual Result:
1. Change Billing address from Siebel at the subscriber service request -
Old ICOMS # 888000120201, new ICOMS # 888000120202 - change successful
2. Change Billing address from ICOMS system and change the ICOMS number
for the wireless service. Old ICOMS # 888000120101, new ICOMS #
888000108902 - change successful. Requested to close in QC.
Steps:
1.Create a new Sales order for Port In.
2.After customizing it, press Done.
3.Enter MDN Information, And select "Port-In"
Expected tax Results:
context of the MDN field should retain when the Port-In button is presssed for the
first time.
Observed Result:
MDN is retained when "Port-In" button is pressed. Requested to close in QC.
Steps:
1.create a retail order with the address(Zip--92620 and Taxareaid--50596330)
2.select handset with cost 399.99
3.perform calcuate
Expected tax Results:
see all the invdividaul taxes are updating properly or not
Observed Result:
Tax calculated is now showing the sum of 3 Taxes i.e. County Tax, Local Tax &
State Tax. It is working as expected. Requested to close in QC.
Steps:
1.Customer wants to port out all MDN's under account.
2.Submit a port out request to Cox results in automatic port-out SR's for all
MDN's for account.
Expected Result:
When the primary MDN on a Family Plan is porting out and one or more
secondary MDNs on the Family Plan remain (not porting out), the Plan vacated
by the Primary MDN should be applied to a secondary MDN
Observed Result:
Port out was successful on the primary MDN on a Family Plan (6784630811)
and the notes field was populated with "This subscription had purchased base
Shared MRC product of Nationwide 800 Family with MONEYBACK
Minutes.Please update the Active Subscriber participating in the same shared
group with the base plans MRC product." words. Per the latest update in QC, the
changes will not be applied to the secondary MDN automatically, we were able
to modify the child MDN as parent MDN (MDN - 6788524430, Order # 1-
53911224)
Steps:
1.Create the order with new payload
2.submit and verify the order E2E
Expected result:
All orders should be in complete state.
Observed Result: Issue is moved to 4/20 code drop.
Steps:
Try ro submit again a Failed order
Expected result:
Failed order should not be allowed to resubmit
Observed Result:
While submiting an "Failed" order with telesales and retail profile, both times it
gave an error "you do not have enough privileges to submit the order".
Requested to close in QC.
Steps:
1.Create an order with shared MRC and add on line
2.system should ask for shared family package needs to be added.
3.submit the order with family package and MRC ,add on line
4.again raise a provide order and select the addonline plan.
4.system should not ask for shared package needs to added which was already
created in first order.
Expected Result:
Appropriate Siebel messages should be shown for shared plan validations
Observed Result:
1) Two MDNs on base and add on plan resp but not family pkg.
Msg: Please Add the Family Plan Package and add corresponding MDN to the
plans.
2) Two MDNs on base and add on plan with Family pkg not updated with MDNs.
Msg: Please customize the Shared Plna.
3) Single MDN on base 1400 plan without family pkg.
Msg: Please Add the Family Plan Package and add corresponding MDN to the
plans.
4) Single MDN on Add on line without base plan and with out family pkg.
Msg: Please Add the Family Plan Package and add corresponding MDN to the
plans.
5) Single MDN with base plan and Family pkg and Order complete.
6) Raised a order on add on line 1400 with family pkg 1400 already present
under the billing account and order completed successfully.
7) Rasied an order on individual plan and it completed. QC Comments updated
Release 1.0.11.14-1 Deployment Date 4/20/2010
QC # Severity
4053 3-Medium
4228 3-Medium
4272 3-Medium
4277 2-High
4470 4-Low
4483 2-High
4484 2-High
3-Medium
4487
3-Medium
4488
4489 3-Medium
4500 2-High
1.14-1 Deployment Date 4/20/2010
Description Affected Area
Suspend/Resume impacts on Invoice BRM;ICOMS
BPEL Console enhacements (SetTitle) for quick time to troubleshoot issues - Part3 AIA
**HLP000000586388** ASL - Able to purchase content even after getting over the ASL BRM
UNO000021809512 - Telcordia noc to investigate issue: calls never completed through
Triage Team
active mediation and are not in BRM.
Need an error message reworded for the occasion when a franked check problem occurs Retail (POS)
QA-In the bill feed file the part month MRC for casual handset data is appearing as Monthly
BRM
MRC record in the bill feed file.
QA-The Quantity used field for the shared plan account shows the value as 2 BRM
Removal of Port-Out "waiting for Response" message. OSM
OSM should change the name of delay task Activation Trigger Received to Awaiting
OSM
ESN Activate Request in Swap ESN use case.
Credit card signature is not working while doing CC payments. Retail (POS)
QA-IN the bill feed file the dates of the MRC after shared plan change are appearing wrongly BRM
Last Date
Remendy Ticket # Retest Owner Retested Retest Result
NA
Yusef 7-May Passed
NA
Adarsha 21-Apr Passed
HLP000000586388
Abhishek 21-Apr Passed
UNO000021809512
Adarsha Pending Removed
UNO000021845821
Adarsha 17-May Passed
NA
Yusef 16-Apr Passed
NA
Yusef 16-Apr Passed
NA
Gaurav 20-Apr Passed
NA
Gaurav 21-Apr Passed
NA
Adarsha 20-Apr Passed
NA
Adarsha 3-May Passed
Comments / Observations Recommendation / Next Steps
Steps:
suspended, and subsequently resumed an account, Verify the Bill feed for MRC
records.
Expected Result:
separate MRC records should be generated for each period of time, so that the
charges could be displayed accordingly on the Invoice
Observed Result:
QC comments updated
Steps:
Check BPEL for following subtitles while changing MDN and Port Out:
ProcessServiceRequestOSMProvABCSImpl
QueryPortMsgSprintProvABCSImpl
Expected Result:
They shoule be displayed properly in BPEL
Observed Result:
ProcessServiceRequestOSMProvABCSImpl - Both Old MDN and New MDN are
shown in Set Title (MDN 6784788284/6784786864)
AIA Instance ID - 3033238
QueryPortMsgSprintProvABCSImpl - Port out MDN is shown in Title (MDN
6784630811)
AIA Instance ID - 3011483 Requested to Close in QC.
Steps:
Purchase content on a MDN which exceeded its ASL threshold.
Expected Result:
error message for content should come after spending limit is reached.
Observed Result:
Defect retest Passed. Requested to Close in QC.
Steps:
For some calls length of timezone parameters being passed to active mediation
from Telcordia. A incorrect receiver ID is being passed back to Telcordia and
thus no call sample records get generated for some calls of 180 and 282 Per latest QC updates, this defect in passed in
minutes and hence these calls are not reflected in BRM And CRM. QA today (4/30). Sent an email to Release
Expected Result: team for clarification
Steps:
Do a POS transaction using method of payment of check
Try to create an error while franking the check
for ex: by making printer off during franking
Expected Result:
Printer error message should be:
An error occurred during printing
Remove the e-Check for (DOLLAR AMOUNT).
Press Retry to insert the check and attempt the check frank again,
Press Continue to use the manual franking process
Observed Result:
Updated comment in QC.
Test Scenario:
1.Request for accounts with casual Handset data plan.
2.MRC of a product is changed in middle of month.
3.Verify the bill feed file.
Expected Results:
Bill generated should be proper when mrc of a product changed in mid of month
Observed Results:
The wordings are updated to
"An error occurred during printing
Remove the e-Check for (DOLLAR AMOUNT).
Press Retry to insert the check and attempt the check frank again,
Press Continue to use the manual franking process."
Requested to Close in QC.
Steps:
1.Have a shared plan account
2.After bill run and verify the bill.
Expected Result:
The Quantity used field for the shared plan account should show the correct
value.
Observed Result:
Steps:
1. Create port-out order
2. Verify the Sprint response.
Expected Result:
It should show "Success", instead of "Waiting for response"
Observed Result:
Sprint status respond code is shown as "Success". Requested to Close in QC.
Steps:
1. Create & submit the swap ESN order
2. verify the OSM swap ESN task on web client.
Expected Result:
It should show "Awaiting Activation Request" instead of "Activation Trigger
Received".
Observed Result:
It shows as "Awaiting Activation Request".
It is working as expected. Requested to Close in QC.
Steps:
1.Try to make a payment in POS with CC.
Expected Result:
User will be able to make a POS CC payment with signature from customer.
Observed Result:
Able to see credit card signature for sales and returns in Atlanta Store. Updated comment in QC.
Steps:
1.Request a shared plan/individual plan account
2.Perform the shared/individual plan change
3.Verify the bill feed file.
Expected Result:
In the bill feed file the dates of the MRC for the part month records after plan
change should be displayed correctly..
Actual Result:
In the bill feed file the dates of the MRC for the part month records after plan
change are displayed correctly.
MDN - 6786562842 QC comments updated
Release 1.0.11.15-1 Deployment Date 4/27/2010
QC # Severity
4369 2-High
4533 2-High
4501 2-High
1.15-1 Deployment Date 4/27/2010
Description Affected Area
[Zero Rating] : Charges for Voice Call is not mentioned under Unbilled Events tab with Shared
Oracle Siebel CRM
Plan is place
montly and partial code that was added to production has some issue. Please, find attached
Oracle BRM
bill feed. Issue is in OC only: site 333
QA-In the final CSG invoice the prorated Voice surcharge admin and the Voice surcharge
ICOMS
Regulatory are appearing in the part month charge instead of the tax,fee and Surcharges
Last Date
Remendy Ticket # Retest Owner Retested Retest Result
NA
Abhishek 4-May Passed
CUI000000391540
Adarsha 30-Apr Passed
NA
Yusef 13-May Passed
Comments / Observations Recommendation / Next Steps
Steps:
Phone has SHARED PLAN.
Shared voice Plan on phone is 'Nationwide 800 Family Plan with MONEYBACK
Minutes'
Note the Minutes avilable under Shared Bucket before the call.
Shared Voice Plan Bucket is not exhausted.
Expected Result:
Event shown under Unbilled Events tab should show 0 as the Net Amount
charged and the Currency shown should be
COX FREE MINUTES. This would indicate that for the Event listed, minutes are
deducted from shared bucket.
As minutes are deducted from shared voice bucket, COX FREE MINUTES
should be shown as Currency charged for
outgoing calls.
Observed Result:
Event shown under Unbilled Events tab shows 0 as the Net Amount charged and
the Currency shown is COX FREE MINUTES if call is made to a non Cox
number and Free Minutes are deducted from shared bucket.
Tested with two MDN's which are part of same shared plan.
Details are mentioned below:
MDN1 : 678-849-6174
MDN2 : 678-548-9410
678-849-6174 and 678-548-9410 are part of same shared plan. Originally this defect was pushed as part of
Shared Voice Plan : 800 Minutes 4/13 drop but was re-test failed. This was
Both the MDN's has : 300 messaging Plan repushed to production as part of 4/27 drop
Both the MDN's has : Unlimited Data Plan and was re-test passed this time.
Requested to close in QC
Steps: Check for the monthly and partil code in OC bill feed file
Expected Result: monthly and partial charges should be reflected correctly.
Observed Result: monthly and partial charges are reflected correctly after the
change Requested to close in QC
Steps:
Create a individual bucket plan account
Verify the final CSG invoice.
Expected Result:
Observed Result: In the final bill feed file the prorated amount of Voice
surcharge Admin and the voice surcharge Regulatory is now appearing under
Tax,Fee and Surcharge section instead of Part month section. PFA Attached
SCG invoices (28Apr2010 Zaniboni.pdf) QC Comments updated
Release 1.0.11.16-1 Deployment Date 5/03/2010
QC # Severity
3038 3-Medium
4109 3-Medium
4176 3-Medium
4204 3-Medium
4380 3-Medium
4407 2-High
4459 4-Low
4492 2-High
4495 3-Medium
4498 2-High
4523 3-Medium
4525 1-Critical
1.16-1 Deployment Date 5/03/2010
Description Affected Area
Unbilled Event level adjustments made on Int'l Roaming usage are not appearing in our
BRM
Billing and CRM Systems
Some Billed unearned items have a zero value in January's Bill Cycle. Unearned items should
not make it into the Bill cycle.
BRM
Charge Amounts are not rounding correctly for Family Plans on Bill Feed
BRM
Swap ESN fails for White Label devices to Kyocera capable devices for data service
ASAP
Swap ESN does not work if phone hasn't been activated AIA;UIM
Order fails when a modify request is generated with a change Data Card data plan. Data
Card Data plan order fails when user attempts to modify data plan
AIA
Spelling error found on the Wireless Contract (Untill)
Retail (POS)
Retail Central Office not getting all location specific data from all stores Retail (POS)
One specific MDN usage is recorded correctly in the Wireless Billing and ICOMS systems, but
is not showing in CRM.
BRM
Usage recorded in the Wireless billing systems are not in sync with our CRM system.
BRM
Implementing a service request change for exception handling in Bill Address Change. CRM
Retail system is accepting invalid month data when entering expiration date Retail (POS)
Last Date
Remendy Ticket # Retest Owner Retested Retest Result
HLP000000515445 Biplab 7-Jul Failed
UNO000021769478 Adarsha 18-Aug Removed
HLP000000572436 Gaurav 13-May Passed
NA Biplab 10-May Passed
NA Biplab 4-May Passed
NA Gaurav 4-May Passed
UNO000021818877 Adarsha Pending Passed
NA Adarsha 5-May Passed
CUI000000367359 Adarsha 4-May Passed
NA Gaurav 7-May Passed
NA Adarsha 1-Jun Passed
CUI000000386796 Adarsha 10-May Passed
Comments / Observations Recommendation / Next Steps
Steps:
1)Guide international roaming usage on an MDN.
2)Do unbilled event adjustment on it.
3)Check if the events are getting adjusted correctly.
Expected Result:
SR raised shoule be completed successfully and events should be adjusted
accordingly.
Observed Result:
Tested Failed.
SR # 1-102162753 for an unbilled event adjustment was raised for $1.50 and
was successfully completed.
There were no events present in BRM customer center for the adjustment made
and there were no event adjustment record present in unbilled event details tab
in Siebel as well.
Details:
MDN # 6786292302
ICOMS # 333049622001
QC Comments updated
Steps:
Some Billed unearned items have a zero value in january prev billed.
Expected Result:
value shouldn't be zero.
Observed Result:
Per Rupa: This defect failed in production. Just wanted to update that this does
not brakk anything, this is good to have. This came in with later code drops and was
Also, a DMR is raised for this defect fix awaiting propagation successfully validated and Passed
Test Scenario:
MRCs are not rounded for family plans in bill feed files.
Expected Results:
MRCs should be rounded for family plan products in bill feed files.
Observed Results:
We have retested this and we are able to see that MRCs and Partmonth MRCs
are correctly rounded. PFA the bill feed file (4176_PROD.xls) QC Comments updated
Steps:
Perform ESN swap non-oma to oma device.
Perform ESN swap from oma to non-oma device.
Perform ESN swap from non-oma to non-oma device.
Perform ESN swap from oma to oma device.
Expected Result:
All ESN swap should be successful and all service should work after ESN swap.
Observed Result:
WL (Finesse) – Kyocera (Spark) à Test OK. Data, Voice & SMS are working
after ESN Swap.
Kyocera (Spark) – WL (Finesse) à Test OK. Data, Voice & SMS are working
after ESN Swap.
WL (Finesse) – WL (Finesse) à Test OK. Data, Voice & SMS are working after
ESN Swap. Requested to close in QC
Steps:
Perform ESN swap before handset is activated
Expected Result:
ESN swap should be allowed even phone is not activated.
Observed Result:
Requested to close in QC
Steps:
.Modify an Order by changing the Data Card Plan from "Internet On-the-Go
5GB(w/HIS)" to internet On-the-Go 200MB"
Expected Result:
Order should be completed without any error.
Observed Result:
Order is completed without any error. Requested to close in QC
Steps:Check for the correct message when POS data update is in progress.
Expected Result: Following msg should be displayed - "Data update is in
progress Please wait until data update is complete
Observed Result: Re-tested in Atlanta - Shadowlake prod POS. Following msg
is displayed - "Data update is in progress Please wait until data update is
complete" now
Requested to close in QC
Steps:Login into Central Office application and check Transaction Tracker
section. It is not displaying all Stores' information.
Expected Result: All the stores' information should be displayed on clicking
Transaction Tracker section.
Observed Result: All the stores' information are displayed on clicking
Transaction Tracker section. Requested to close in QC
Steps:Login into prod Siebel,
Click on Subscription
Query by an MDN
Click on Billed Event Usage
Check for the "Billed Event Usage"
Expected Result: Billed Event Usage details should be displayed.
Observed Result:Billed Event Usage details are displayed. Retested for MDN -
6787494458 Requested to close in QC
Steps
1. Note the Voice, Message usage manually (say 3 mins call and 3 messages)
on phone MDN.
2. Go to Siebel CRM > Unbilled Events tab.
3. Check for the VOICE, DATA and MESSAGE usage shown for the test
MDN in Siebel CRM
4. Go to BRM.
5. Check for the VOICE, DATA and MESSAGE usage shown for the test
MDN in BRM.
Expected Result:
The VOICE, DATA and MESSAGE usage shown for the test
MDN in BRM should be similar (in sync) to VOICE, DATA and MESSAGE
usage shown for the test MDN in Siebel CRM.
Observed Result:
Issue tested pass in production.
Now voice, data & sms events are generated for MDN: 6785249375.
Both CRM and BRM data matches for all 3 events.
CRM shows:
Voice Usage: 4 mins
SMS Usage: 3 Msgs
Data Usage: 0.07MB, 0.03MB, 0.91MB, 0.12MB.
BRM shows:
Voice Usage:240secs=4mins
Message Usage:3 Msgs
Data Usage:36466Bytes=36466/(1024*1024)=0.03MB
130779bytes=130779/(1024*1024)=0.12MB
950934bytes=950934/(1024*1024)=0.9068MB=0.91MB
Requested to close in QC
Steps:1. Initiate Bill Address change from ICOMS for Billing Account with no
subscriptions.
2. Initiate Bill Address change from ICOMS for Billing Account with disconnected
subscriptions.
3. Initiate Bill Address change from ICOMS for Billing Account with one primary Please find the retest results:
subscription.
Case 1. Initiate Bill Address Change request
Expected Result: In all the above 3 cases, ICOMS# in Siebel Billing and from ICOMS for BIlling Account with zero
Customer Account should get updated. subscriptions.
Spoke to Brandon P. Here is the summary of
Observed Result: our discussion.
1. Initiate Bill Address change from ICOMS for Billing Account with no
subscriptions.--Spoke with Brandon P, we feel this is not a testable scenario - In ICOMS, during an Account transfer, user
2. Initiate Bill Address change from ICOMS for Billing Account with disconnected has to select b/w adding wireless and not
subscriptions.- Retested and Passed adding wireless. If user opts to "add wireless"
3. Initiate Bill Address change from ICOMS for Billing Account with one primary during the transfer, ICOMS asks for the MDN
subscription.- Retested and Passed associated with wireless account. In this case,
since we trying to initiate Bill Address Change
request from ICOMS for BIlling Account with
zero subscriptions, this can't be tested.
- If user opts to "not add wireless" during the
transfer, ICOMS will treat this as a new
Account and will create a new Siebel Account
rather than updating existing account.
Per the above reasons, Case 1 is not a
testable scenario.
Case 2. Initiate Bill Address Change request
from ICOMS for BIlling Account with one
primary subscription.
Retested and passed in PROD, screenshot
attached in 4523.doc
Case 3. Initiate Bill Address Change request
from ICOMS for BIlling Account with
disconnected subscriptions.
Retested and passed in PROD, screenshot
attached in 4523.doc
Steps:Create mulitple accessory/handset order thru Retail Channel
Perform a manual Credit Card authorization
Enter valid (and invalid) month and year
Validate if the payments go thru'
Expected Result: For valid years (>2012), payments should be processed
successfully. For invalid years (like 1999), CSR should receive a message
saying "The wireless order cannot be processed at this time"
Observed Result:
This defect is retested and passed in ATL Production POS store.
Positive Scenario - Created accessory order and was able to tender out CC
payment with expiration as 03/2013. Order got completed successfully.
Order #: 1-59637891
Negative Scenario - Created accessory order, while tendering out, gave an
invalid expiration date 12/1999. Received "Credit Card authorization declined"
message. Order #:1-60771701
Requested to close in QC
Release 1.0.11.17-1 Deployment Date 5/18/2010
QC # Severity
3705 2-High
4102 2-High
4277 2-High
4383 2-High
4521 2-High
4549 3-Medium
4552 2-High
4577 2-High
4584 2-High
4610 1-Critical
ECM000000119765 NA
DID58199 NA
1.17-1 Deployment Date 5/18/2010
Description Affected Area
Wireless Billing reference issue from active mediation feed Billing
Promotion charges are not appearing correctly in billed event details tab in Wireless CRM
system
CRM
Calls that were initiated but never completed through active mediation are not showing in the
Wireless Billing system due to a time zone issue
BRM
Swapping between white label phones of different models devices result in loss of data service
OSM
Customer's voice services interrupted when reaching allotted minutes of shared plan
BRM
Patch will address 2 MDN's mobile-to-mobile rating issues BRM
Activation failed for 1 MDN BRM
Data Plan Minute calculated incorrectly for 1 MDN
BRM
Account billed in Seibel but was not included in Bill Feed BRM
ESN Swap from Kyo to Kyo Fails
HP OMADM
Engineering maintenance window for the IVR upgrade (Wireless Activations)
Updating the Redknee production server to allow for disaster recovery failover
Last Date
Remedy Ticket # Retest Owner Retested Retest Result
HLP000000528374 Gaurav 17-Aug Passed
NA Biplab 24-May Passed
Conditionally
UNO000021809512 Adarsha 19-May
Passed
CUI000000365996 Biplab 18-May Passed
UNO000021933484 Biplab 20-May Passed
CUI000000387139 Gaurav 24-May Passed
NA Adarsha 18-May Passed
CUI000000399150 Jyothsna Pending Pending
CUI000000399147 Adarsha 1-Jun Passed
NA Siddharth 20-May Passed
NA Adarsha 19-May Passed
NA Biplab 25-May Passed
Comments / Observations Recommendation / Next Steps
Steps:
Establish a Data session and continue to be on the sesion
Expected result:
Observed result:
Siddharth Somani <n1ssomani>, 8/17/2010: After having a word with
Bridgewater resource, it was determined that this defect can be closed in
Production QC Comments updated
Steps: Request for accounts with promotions
Wait till the account gets billed
Verify the amount in siebel billed event details tab.
Expected result: The promotion details should be shown properly in Siebel
Billed Event details tab
Observed result:
The Discounts are shown in tne Billed Event details in Siebel.
Verified with the following account listed below.
MDN - 9496099287 has "1 Month Free Employee Nationwide 450 with
MoneyBack Minutes".
ICOMS # 333018043004
9494226518 has "1 Month Free Employee Unlimited Message Family Plan" & "1
Month Free Employee Nationwide 800 with MoneyBack Minutes".
ICOMS # 333021352804
QC Comments updated
Spoke to Dev and QA Team. Defect 4277 also
deals with verifying the unbilled events usage
from a cox wireless number belonging to those
states where daylight savings time is not
observed (Phoenix, Honolulu, Barbados). As
this point, since we don't have cox wireless in
Steps: Make a call from a COX phone number where DST is not observed and these regions in production, this will be out of
check for the time stamp in Siebel unbilled events scope for production testing. Hence we are
Expected result: The Time stamp in Siebel unbilled events should be updated marking this defect as "Conditionally Passed".
with that of local time zone
Observed result: -----Shipping phones to Phoenix to test DST
Steps: Try Swap ESN scenarios for various White label devices
Expected result: After ESN swap, voice, msg, data should be working fine
Observed result: After ESN swap, voice, msg, data is working fine QC Comments updated
Failed in PROD as per QC Comments by Ravi
K from Tech M Team
20-May:
We tested this and now we are able to make
calls after the Voice plan bucket is exhausted.
Issue can be PASSED.
MDNs used are :
6785210349
6785206872
Please find the observations below:
- No SMS were received after reaching 95%
voice usage. (QC Defect # 4658)
- Overages shown in BRM but not in CRM.
(CUI000000407921)
- Voice calls are successful after the 800
Steps: minutes are exhausted. These overages are
Expected result: shown in BRM but not in CRM.
Observed result:
Steps:
cox mobil to mobil not being labeled correctly
Expected result:
It should Bill correctly.
Observed result:
Mobile to Mobile usage is shown QC Comments updated
Steps: Create a wireless order, activate a device
Expected result: Device activation should be successful.
Observed result: Device activation is successful. QC Comments updated
Steps:
Expected result:
Observed result: Waiting for bill cycle to verify defect.
Per Remedy Ticket:
---Qc 4584 was deployed in production. The
issue was specific to this account and is not
generic. It was a configuration change for this
account for a BRM specific parm.
The charges for the customer for the current
month will be included in the next month's bill.
Production testing team will be validating the
bill for this account on the day of bill generation
(5/27)
--------------------
[Adarsha Melkote] Attached is the bill feed files
for 5/27 and 5/28 (generated by Billing Team).
These files are copied from location
T:\MIS\Wireless Billing\Billing Files\052710 and
T:\MIS\Wireless Billing\Billing Files\052810
folder.
I am still not able to to find any billing records
for this ICOMS Account 333010357406.
-------------------------
[Rupa B] For this account the ICOMS billing
cycle is 5/29. So we should wait for this
account to billed till Monday.
---------
[Adarsha Melkote] 6/1: This defect is retested
Steps: Validate the Bill feed file once the bill is generated and Passed in PROD. Attached is the bill feed
Expected result: Bill feed should includes the customer account present on the file for 5/30 (Defect_4584_333010357406.xls).
billing date I am seeing the One Time charges dated from
Observed result: Bill feed now includes the customer account present on the 4/25 to 4/27. Also, Monthly charges from 4/27
billing date (333010357406) to 5/29 are also shown.
Steps:
Expected result:
Observed result:
Steps: Perform a port activation and check for portin message and phone
number once the activation is successful.
Expected result: Portin message and phone number should be updated
Observed result: Portin message and phone number are updated This ticket is marked as resolved in Remedy
Steps:
create a new order and make sure it goes through properly
Expected result:
It should get provisioned correctly on Redknee server
Observed result:
MDN – (678) 516-7495 was provisioned on Redknee server.
All Cox services are working including Calls, Data, Content Store, etc.
Release 1.0.11.18-1 Deployment Date 5/26/2010
QC # Severity
DID59011 NA
DID58597 NA
NA
DID58849
NA
DID58877
3507 3-Medium
4302 3-Medium
4314 3-Medium
4359 3-Medium
4367 4-Low
4371 3-Medium
4-Low
4388
4389 3-Medium
3-Medium
4396
4398 4-Low
4399 4-Low
4400 4-Low
4427 4-Low
4428 3-Medium
4-Low
4429
3-Medium
4510
3-Medium
4529
4548 2-High
4551 2-High
3-Medium
4557
4590 2-High
4596 2-High
4611 2-High
4634 2-High
4641 2-High
4649 2-High
4667 2-High
CR 52 NA
DID59007 NA
DID58895 NA
DID58917 NA
Vendor NA
18-1 Deployment Date 5/26/2010
Description Affected Area
Product Catalog Discount Configuration NA
BRM: G/L configuration file upload NA
NA
BRM: HA Implementation and integration of additional servers (Successfully Deployed)
NA
Updates/Additions to Product Catalog (Successfully Deployed)
Data card device name, Data card package name, device image is not shown in Plans tab and
phone tab of WT Wireless Tools
Awaiting Activation Accounts-Usage page should only display the DropDown with MDN and a
message stating "This account is Awaiting Activiation" Wireless Tools
Summary page- Shared plans are displayed in Siebel but Wireless Tools is not displaying due
to an exception error in BRM Wireless Tools
Destination number is not fully shown in Wireless tools for International calls Wireless Tools
Wireless Tools- "Mobile web history" is not shown properly in case of default date range. Wireless Tools
Wireless Tools-When clicking on the calendar and select the > (symbol) the refresh of the
application is taken to the bottom of the page Wireless Tools
Wireless Tools- Inconsistent space between body and footer if we compare summary, Usage,
plan and phone pages Wireless Tools
Wireless Tools- Incorrect information is displayed for Disconnected MDN. Wireless Tools
Wireless Tools- From Shared Plans area, when clicking on the Usage tab user is taken to the
Maintenance page Wireless Tools
Wireless Tools- (In Firefox) no tool tip with the Go button on the Usag page Wireless Tools
Wireless Tools- On the Usage page there's a blank area in the Mobile Web History section Wireless Tools
Wireless Tools- (In Firefox) no display when hover over Summary, Usage, Plan and Phone
page Wireless Tools
Wireless Tools- Ussag page from the calendar select the day of the week (mon, tues, etc...
calendar will close Wireless Tools
Wireless Tools- Usage page select Mobile Web History and click: GO- blank page will appear Wireless Tools
Wireless Tools- Usage page select Mobile Web History from the dropdown click :GO and the
dropdown defaults to Call History Wireless Tools
More descriptive error messages in CRM - Enhancements for improved User Experience Oracle Siebel CRM
Central and Back Office are not in sync needs to be reistalled into QA so that correct logging
and transactional history can be maintained properly. Oracle Retail POS
Restrict duplicate payments from getting into PaymenTech database Web Services
Issues w/GL Run for Month of April - wrong parameters passed by Control M (Vendor) Oracle Financials GL
Modify order for shared plan should include validation to check addition of MDNs Oracle Siebel CRM
No Maxium ETF was calculated for MDN's that had signed contracts Oracle Siebel CRM
Premium SMS is not working in WT Wireless Tools
UIM HA work - need to make sure pre-prod environments are deployed with this new studio
plugin UIM
SMS count for SMS bucket is not appearing in Wireless Tools. Wireless Tools
Need to encrypt credit card swipe data Oracle Retail POS
Domestic roaming files are rejected and not getting processed Oracle BRM
Provisioning code created for the device configurations were not added for the phone models
added under a previous change. UIM
Enhanced usage data in Wireless Tools and Siebel and Show usage as Plan/Overage; add
Origin/Destination columns NA
Product Catalog Tax Upload NA
UIM Provisioning Codes for new device characteristics NA
mPortal: Rolling upgrade of application to version 6.01 NA
Interop Scheduled Provisioning Interface Maintenance NA
Last Date
Remedy Ticket # Retest Owner Retested Retest Result
28-May Passed
NA Adarsha
21-Jun Passed
NA Siddharth
NA Siddharth 25-May Passed
NA Siddharth 25-May Passed
NA Gaurav 17-Aug Passed
NA Gaurav 27-May Passed
NA Gaurav 3-Jun Passed
NA Gaurav 1-Jun Passed
NA Gaurav 27-May Passed
NA Gaurav 27-May Passed
NA Gaurav 18-Aug Removed
NA Ankit 3-Sep Passed
NA Ankit 2-Jul removed
NA Ankit 27-May Passed
NA Ankit 27-May Passed
NA Ankit 27-May Passed
NA Ankit 27-May Passed
NA Ankit 27-May Passed
NA 27-May Passed
Adarsha
NA 30-Jul Passed
Adarsha
NA 5-Aug Passed
Adarsha
NA 5-Aug Passed
Adarsha
NA 21-Jun Passed
Adarsha
CUI000000395865 2-Jun Passed
Adarsha
27-May Passed
CUI000000387923 Adarsha
17-Aug Passed
NA Biplab
21-Jun Passed
NA Biplab
28-May Passed
NA Biplab
7-Sep Passed
NA Adarsha
14-Jun Passed
NA Biplab
2-Aug Passed
CUI000000406691 Biplab
17-Aug Pending
NA Sowmya
16-Jun Passed
NA Biplab
26-May Passed
NA Siddharth
26-May Passed
NA Siddharth
7-Jun Passed
NA Siddharth
Comments / Observations Recommendation / Next Steps
Steps:
RMS 8139 (one month free VIP offer) and 8456 (one month free voice,
messaging and data card plans) require a reboot after configuration
changes are made.
Expected result:
Observed result: For Employee plans, Promos for voice, messaging
and web plans are visible in product catalog.
Employee Data Card plans have 1 month free promo are visible in
Product Catalog
Steps:
1. Load the GL File
2. Start the CM process.
3. Clear Alarm
4. After BRM Restart engage Wireless Security (MArk Bolden) to clear
HA sessions
Run Sanity Tests to validate that basic services are working fine
Expected result:
Observed result:
All basic services including Activations and basic VAS services are
working fine
Steps:
BRM HA Active/Active Deployment and Testing was performed during
12:30 AM to 7:00 AM on May 25
Expected result:
Observed result:
Successfully deployed and configuration changes done
There were some issues observed that were related to Activations and
Data services
However, this was independant of the BRM deployment and was
debugged with several teams to be found as a Sprint issue. This was
resolved on May 26
Steps:
Product Catalogue was updated on May 25 at around 7:30 AM
Expected result:
Observed result:
Changes in Product Catalogue are reflected successfully
Steps:
Data card device name, Data card package name, device image should
be shown in Plans tab and phone tab of WT
Observed result:
Gaurav Goel <n1ggoel>, 8/5/2010:
This defect can not be tested in production as per comments from
4202 by
Ken Worsham.
According to Jill Soli from the Web Content Team, the image will not
display until the application is live in production. As of now the only thing
that will display is a place holder where the image will be. We can not
test this defect until the application is live in production and all services
are turned on and pointing to the correct links.
QC comments updated.
Steps:
1)log into wireless tool by Laura_wireless_friend.
2)go to usage tab and select "awaiting activation" phone from drop down
list.
Expected result:
No usage or as of date, no calendar should be displayed.
Observed result:
"The selected MDN is Awaiting Activation" message is shown.No usage
or as of date, no calendar is displayed. QC comments updated.
Steps:
Summary page- Shared plans are displayed in Siebel but Wireless
Tools is not displaying due to an exception error in BRM
Expected result:
It should be reflected properly
Observed result:
Defect retest passed in production.
We can see the summary page and usage page properly. QC comments updated.
Steps:
Create a International call and verify destination number in WT and
Siebel.
Expected result:
Complete destination number should be shown.
Observed result:
Complete destination number is shown in WT for international calls.
Steps:
1. Log into the Wireless Tool with
2. Go to "Usage" tab.
3. Select "Mobile web history" from drop down menu.
Expected result:
It should show Mobile History.
Observed result:
Mobile web history is shown. QC comments updated.
Steps:
1. Login into the Wireless Portal using Firefox browser.
2. Select the Usage Tab.
3. Click on the Calendar image to launch the calendar.
4. Click "< "or ">" button in the calendar
Expected result:
Wireless Tools-When click on the calendar and select the > the refresh
of the application is taken to the bottom of the page
Observed result:
Defect Retest passed in production.
When click on the calendar and select the > the refresh of the
application is not taken to the bottom of the page QC comments updated.
Steps:
1. Login into the website using IE7.
2. Move to the bottom, observe that two lines of blank space is present
between the body block and footer block excluding the foot notes.
3. Switch to Usage or plan page, observe that 4 lines of blank space is
present between the body and footer.
Expected result:
Inconsistent spacing between Summary, Usage, Plan and Phone Pages
Observed result:
Retest Failed.On usage tab there is 2 line of space between footnote
and Footer as compared to 1 line of pace between fotnote and Footer This came in with later code drops and was
on Phone tab. successfully validated and Passed
Steps: Disconnect an MDN from Siebel. Login to WT and check for the
MDN in usage page
Expected result: In WT Usage page, MDN should show as
disconnected
Observed result: In WT Usage page, system under maintenance page Defect closed as per mail by wireless tool
is displayed. This is tested for MDN 9499736469 team.QC Comments updated
Steps:
Login in to Wireless Tool
Enter in to "Usage" Tab
Expected result:
Usage Tab page should be displayed with correct information and drop
downs
Observed result:
On Whole day testing, Maintenance page was displayed 3 times.
Sarita Rana <n1sarana>, 6/16/2010: There is a defect open for
disconnect MDN's( defect# 4694) . Please Close this defect. In addition
there is another defect (defect# 4372) that talks about getting the
maintenance page when session expires.
Defect 4694, 4372 are awaiting production deployment and are still open. QC Comments updated
Steps:
Login in to Wireless Tool in Firefox
Enter in to "Usage" Tab
Place the pointer of Mouse on "Go"
Expected result:
A tool tip would be displayed on placing mouse pointer over "Go"
Observed result:
A tool tip is observed
Steps:
Login in to Wireless Tool
Enter in to "Usage" Tab
Select "Mobile Web History" and press "Go"
Expected result:
No line at the bottom of the area should appear
Observed result:
No line appears at the bottom of the area
Steps:
Login in to Wireless Tool in Firefox
Highlight any tab like: Usage, Plan, Phone by placing mouse pointer
over them
Now select any other tab like Usage and highlight the other remaining
tabs
Expected result:
When ever any tab is higlighted other than the selected one, a tool tip is
observed.
Observed result:
A tool tip is always observed.
Steps:
Login in to Wireless Tool
Enter in to "Usage" Tab
Select Calendar icon New Observations:
Try and select the days like "Sun", "Mon", etc rather than dates 1. In Calendar "Sun" is slightly cut in IE, but it
Expected result: is displayed prefectly in Mozilla.
Nothing should happen when days are selected rather than dates 2. If the resolution of the display screen is kept
Observed result: high like 1920 X 1200 pixels then in that case
Nothings happens on day selection calendar is misplaced.
Steps:
Login in to Wireless Tool
Enter in to "Usage" Tab
Select "Mobile Web History" and press "Go"
Expected result:
Mobile web history should be displayed as a result.
Observed result:
Mobile web history is observed.
Steps: Wireless Tools- Usage page select Mobile Web History from the
dropdown
Expected result: click :GO and the dropdown should default to Mobile
Web History
Observed result: dropdown is now defaulted to Mobile Web History
Tested for MDN - 9498421367 QC Comments updated
Steps:
Error list provided in Attachment lists the condition for the error message
and what the user will need to do to correct the error or warining.
Observed result:Retested in Production Env. Updated Messages are
shown for most of the ". Provide Order". But for "Modify Orders", still Old
messages are shown for some cases. Attached document has more QC Comments updated
details.
Marking this defect as failed. Defect 5077 is created for the failed cases,
Steps: Complete a transaction thru POS and search for the transaction
in Central Office Server.
Expected result: User should be able to locate the POS transaction in
Central office server
Observed result: Retested this defect by performing one transaction for
Wireless order payment and checking the transaction from central office.
Sales Order: 1-123836322
Amount: $8.56
MOP: Cash ($4.00) and Credit Card ($4.56)
Store - 101 Shadowlake store OMH @ Mansell Per Brandon P, client side changed will be
pushed thru an automated process. To be
Attached screenshots for the transaction and logs. tested after 7/9.
QC Comments updated
Steps: Do a bill pay transaction for some amount using credit card.
Transaction should be successful for the first time.
2. Try the perform a duplicate bill pay transaction for the same amount
(as above) with the same credit card details.
Expected result: Second time we should see an exception message
and user should not be able to complete the transaction
Observed result:1. Did a bill pay transaction for 0.1 $ using a credit
card. Transaction was successful.
2. Try the perform a duplicate bill pay transaction for the same amount
(as above) with the same credit card details. This time I got the attached
message..which is the expected result. Please find the attached
screenshot for reference. QC Comments updated
Steps:
Run GL
Expected result:
The GL file should not have records for future month
Observed result:
Per Rupa Bhingarde: The GL should not have records for the future
month is passed for the GL run for month of June. There were no
records found for month of June.
This defect can thus be passed
Steps: Modify the shared plan bucket package and submit without
entering any MDNs.
Expected result: User should receive a message saying "Please
customize the shared plan and enter atleast one MDN which needs to
be shared for voice"
Observed result: User is receiving a message saying "Please
customize the shared plan and enter atleast one MDN which needs to
be shared for voice" on submission of empty shared plan bucket order QC Comments updated
Steps: MDN that has been activated at least more than 30 days.
- MDN should have a contract (verify the object has been created).
- Verify Max ETF is greater than zero or same as what is shown in
contract. No modify order for plan change should have been performed
for MDN
Expected result: Test 1: After modification, Max ETF should not
change to zero. Value should stay same at what was set when provide
order was performed.
Test 2: Perform Dsiconnect order. Actual ETF value is calculated. This
value should be greater than zero but less than Max ETF.
Observed result: Tested for MDN - 4023203063
After modification, Max ETF did not change to zero. Value stayed same
at what was set when provide order was performed.
After Disconnection, actual ETF value is calculated. This value was
greater than zero but less than Max ETF. QC Comments updated
Steps:
1. Send few P-SMS on a MDN.
2. Verify the user is billed for the Premium services and it should be
reflected in Wireless Tools.
Expected result: The Premium SMS transactions should be shown in
the WT.
Observed result: Premium SMS transactions are shown in WT, Siebel
& BRM. QC Comments updated
Steps: Perform the below list of Sanity Test and verify if all the test are
passed.
1. Provide Order
2. Activation (OTA/OTASP)
3. Change MDN
4. Swap MSID
5 Swap ESN
6. Suspend
8. Resume
9. Modification
10. Disconnection
Expected result: All the Sanity should be passed.
Observed result:
1. Provide Order - Passed
2. Activation (OTA/OTASP) - Passed(Voice Calls, Text & Data working)
3. Change MDN - Failed (4048400267 -> 4044410390. After change
MDN, All services are active except SMS/MMS are not working) -
CUI000000412772 is logged.
4. Swap MSID - Failed (SR # 1-70174031 on MDN - 6785218301) -
CUI000000412596 & QC ID # 4664 is logged.
5 Swap ESN - Passed (MDN - 6785218301)
6. Suspend - Passed
8. Resume - Passed
9. Modification - Passed (MDN - 6787786728 was disconnected
successfully)
10. Disconnection - Passed
6/21: - The Failures are due to some other root causes analyzed by the
DEV Team and Defect # 4611 is successfully tested and verified in
Production.
- QC Comments updated.
Steps:
1. Send few text messages on a MDN.
2. Verify the text messages are sent successfully.
3. Verify the SMS bucket in WL and verify that they are in sync with
Siebel & BRM systems.
Expected result: The SMS bucket in WT should be show proper SMS
count.
Observed result:
Tested Passed on MDN-9499736469.
The SMS bucket now shows the correct value and is in sync with Siebel
& BRM.
QC comments updated
Steps:
Swipe a credit card for a payment
Expected result:
the Credit Card swiped data should be encrypted and send to external
systems.
Observed result: working as expected QC comments updated
Steps:
1. While on Roaming, make some calls.
2. Verify that user is allowed to make calls.
Expected result:
The roaming calls should be successful and the BRM should be able to
process these roaming calls successful.
Observed result:
- Tested OK on 678-778-6728.
- Roaming files are successfully made and are processed successfully
in BRM.
QC comments updated
Steps:
1. Login to UIM GUI
2. Select „new‟ type of CustomObject to create a new Custom Object
3. From the CustomObject creation page, select Specification as “Model
Map” from the drop- down.
4. Fill in the ID filed for the Device Model Number
5. Select Device type, VP and DP (and AAA password if required) for
this Model Number.
5. Click on Save and Continue
6. The Custom Object summary page appears where the generated
Provisioning Code appears.
Expected result:
The Custom Object summary page appears where the generated
Provisioning Code appears.
Observed result:
We need "Read-Write" permission to perform this test. Awaiting a reply
from UIM Team on this. QC comments updated
Steps:
1. Send/Receive premium SMS. (QC ID - 4585)
2. Make some international calls. (QC ID - 4633)
3. Make some Mobile to Home Calls. (QC ID 4679)
4. Receive some calls while roaming internationally. (QC ID 4686 )
5. Receive some SMS while roaming internationally. (QC ID 4686 )
Expected result:
Verify the event type of P-SMS, International Calls, Mobile to Home,
SMS/Calls received while on international roaming are shown properly
on Wireless Tools.
Observed result:
- Defect 4366 is Passed. International Calls are shown properly in WT.
(Passed)
- Content Download are shown on WT (Passed)
- Defect 4679 is passed. Mobile to Home calls are shown on WT.
(Passed)
- Premium SMS transactions are shown ion WT. (Passed)
- One fold of Defect 4686 is verified. The Roaming Incoming calls are
shown with country name in WT. Defect # 4686 is in "Open" status which is in
- Roaming SMS is still under testing. regard to the international SMS.
- Defect 4021 is successfully tested and verified.
Steps:
1. Proviosn a MDN with a plan "Premier Unlimited Talk-Text-Web".
2. Use the phone till the bills are generated.
Expected result:
Verify that the bills are generated successfully.
Observed result:
Tested Passed on MDN – 9492573547
The Bills are generated & Taxes are applied successfully.
The Bills were reviewed by Tax Team and no issues were seen in the
bills.
Steps:
Deploy Technology Cartridges into UIM
Restart UIM server
Run Sanity Tests to validate that basic services are working fine
Expected result:
Make sure the Provisioning code is being generated for Model Number
creation in UIM.
Observed result:
Sanity tests were successfully run and Passed
Steps:
1) Refresh Cache
2) Execute the patch validation script on Staging
3) Execute the patch validation script on Production
4) Validation script verification
5) Execute the backup script on Staging
6) Execute the backup script on Production
7) Backup script verification
8) Execute the install script on Staging
9) Execute the install script on Production
10) Install script verification
11) Shutdown core, discovery, delivery, content and integrator on each
App server
12) Start core, discovery, delivery, content and integrator on each App
server
13) Repeat the same for other App Servers(APP02)
14) Verification
Run Sanity Tests to validate that basic services are working fine
Expected result:
Observed result:
Basic services are working fine
Steps:
Expected result:
Observed result:
Release 1.0.11.19-1 Deployment Date 6/8/2010
QC # Severity
DID59219 NA
DID59235 NA
2-High
4434
2-High
4531
2-High
4558
3-Medium
4582
3-Medium
4624
3-Medium
4627
3-Medium
4640
3-Medium
4663
3-Medium
4664
3-Medium
4668
4672 2-High
4673 2-High
3-Medium
4674
3-Medium
4675
2-High
4676
4685 3-Medium
2-High
4687
NA
CRQ 50258
CRQ 50258 NA
CRQ 50258 NA
NA
CRQ 50258
DID59011 NA
ECM000000121394 NA
DID59199 NA
1 Deployment Date 6/8/2010
Description Affected Area
DCRM - mportal BEC change NA
Product Catalog Update Product Catalog
Oracle Siebel CRM
Intermittent errors in Siebel CRM when choosing a product (where quantity = 1 or > 1) &
hitting done
Oracle BRM
Charges are duplicated in BRM bill feed and hence in CSG invoices
Oracle OSM + ASAP
Interop not being updated with new MSID during MDN swap
Oracle Siebel CRM
Unable to send RMA kit - require Subscriber First/Last name if shippable product added via
Telesales
Oracle BRM
Unbilled events not flowing to BRM from CRM for certain accounts (on Unlimited Plans)
Oracle Siebel CRM
Enhancement to add additional Validation pieces in the order process
Subsequent modify orders failure - when rep does not the following the M&P for creation of
shared plan, some of the Cross reference entries are missing. Though the provide order is Oracle Fusion + AIA
successful, any subsequent modify orders will fail.
Oracle Fusion + AIA
Pay Bill - when making multi-payment, Telespree responds with empty tag vs. status of 'ok'
Oracle Fusion + AIA
For MSID mismatch/swap, discovered that JAR file was missing.
Oracle Siebel CRM
Current Bucket Balance in Siebel is displaying full bucket balance, even though all minutes
have been consumed.
Oracle Retail POS
Increase POS timeout to one hour (USB40)
Oracle Retail POS
Fix POS JMS password issue
Oracle Siebel CRM
1) Rearrange Line items on Order Line Items tab (USB12)- 2) Increase timeout for Siebel (USB6), 3)
Remove unused tabs (USB73)
Oracle Siebel CRM
Check for duplicate ESNs being entered during the Provide Order and Upgrade/Downgrade
order - if duplicate, then system should throw error message indicating that the ESNs are
duplicate (USB24)
Oracle BRM
Issue with processing Domestic SMS Roaming files. Root cause: configuration issue in BRM
Oracle Retail POS
Retrofitting parts of the recent Oracle patches to add minor enhancements to how the POS
queues are managed
ICOMS
Wireless Transfer – automate the wireless work order process for both Transfer and Non
Transfer orders. Rep will be able to select 'enter' to validate the information (as opposed to
keying in Y or N)
Date and Time stamp on Billing files – added the date & time stamp on all billing files to NA
assist with trouble shooting.
Online Report Tool – First part of an online reporting tool which will allow users to select and NA
display billing reporting.
JAVA web service change to ChangeBillProfile – modification to the ICOMS service to manage NA
NULLS and ensure there are no errors.
NA
Back end changes GL Operation tools for managing GL table data updates
NA
Discount Configuration that requires a pipeline reboot
NA
Syniverse to make their change with DCS value 0 encoding that Sprint supports for the 160
chars text message
UIM HA Cutover NA
Last Date
Remedy Ticket # Retest Owner Retested Retest Result
8-Jun Passed
NA Biplab
24-Jun Passed
NA Gaurav
CUI000000373665 2-Jul Passed
Gaurav
NA 13-Jul Passed
Biplab
UNO000021934208 14-Jun Passed
Biplab
CUI000000384965 Adarsha 9-Jun Passed
CUI000000396619 Gaurav 18-Aug Passed
NA Ankit 2-Jul Passed
CUI000000392793 Gaurav 15-Jun Passed
HLP000000720321 Siddharth 18-Aug Passed
CUI000000384069 Siddharth 15-Jun Passed
NA Gaurav 4-Aug Passed
NA Adarsha 11-Aug removed
NA Adarsha 14-Jun removed
NA Ankit 8-Jun Passed
NA Ankit 10-Jun Passed
NA Ankit 11-Jun Passed
NA 14-Jun Passed
Adarsha
NA 16-Aug Passed
Siddharth
NA 8-Jun Passed
Biplab
NA 8-Jun Passed
Biplab
NA 8-Jun Passed
Adarsha
NA 8-Jun Passed
Adarsha
NA 8-Jun Passed
Siddharth
NA 8-Jun Passed
Siddharth
NA Siddharth 11-Jun Passed
Comments / Observations Recommendation / Next Steps
Steps:
Expected result:
Observed result: QC comments updated
Steps:
one month free offer for all MRC items, including Nationwide 450, 800,
1400 and 2100 with MoneyBack Minutes and Nationwide Unlimited. The
offer also inludes all Mobile Web plans (not pay-as-you-go), all
messaging plans (300, 1500 and unlimited) and Internet on the Go (200
MB and 5 GB) should be shown in product catalog.
Observed Result:
we are able to see above offers in product catalog. Passed.
There are two scenarios:
In Siebel, when you're adding a new Line Item - click on Add Items.
1) Choose a Product with Quantity = 1. Then click on Customize. After
you're done with customizing the product, click on Done. This error
would show up intermittently.
2) Choose a Product with Quantity > 1. Then click on Customize.
Expected Result:
No error message should be displayed onec done is clicked after
customization.
Actual result:
Defect retest failed in production. We observed "cannot load business
components" error message few times after ceo de deployment.
Siddharth Somani <n1ssomani>, 7/2/2010: We have not observed
this issue again in last 3 days of TestingIf necessary, another
defect will be opened to address once reproduced.
Please close this issue QC comments updated
Steps:
1. Run the Bill Feed cycle.
2. Verify in the Bill Feed & CSG Invoices, no duplicate should be shown
in there.
Expected result:
No duplicates should be shown in the Bill Feed & CSG Invoices.
Observed result:
The Bill Feed & CSG Invoices are shown properly with no duplicates.
QC comments updated
Steps:
1. Raise a SR for "Change MDN".
2. Once the SR is completed. Activate the handset and verify the Cox
services.
Expected result:
After Swap MDN, user should be able to use all the Cox services on
new MDN.
Observed result:
- Tested OK on MDN- 6789238712.
- SR for "Change MDN" successfully. New MDN successfully activated.
- Cox Rodeo & SMSC logs are updated with new MDN & MSID. Verified
from the logs provided by Data Messaging.
- After the MDN change we encountered the "Multiple MMS" issue.
Ticket # CUI000000423178 was logged.
- All the SMS/MMS and other Cox services are working on the new MDN
as expected.
QC comments updated
Steps: Create a RMA order in Telesales for a shippable product and
check for the following:
1. If yes then mandate the system to check if the Subscriber First Name
and Last name is added.
Expected result: When user tries to submit the RMA Order without
subscriber's first/last name, a message should be displayed and user
shouldn't be allowed to submit the order
Observed result: When user tries to submit the RMA Order without
subscriber's first/last name, a message is displayed QC comments updated
Steps:
Generate Usage for Voice usage for Employee unlimited plan.
Expected result:
Same usage should be seen in BRM and CRM
Observed result:
BRM And CRM both showing same usage. QC comments updated
Steps:
1. Click Modify/Disconnect Order and check for Add Items button being
grayed out.
2. Check whether Contract Record is created when contract is selected
3. Check whether ESN disappears on Check Inventory
4. Check whether Modify Order contains Exchange line and a new
purchase product in the same order or not.
5 Check whether CSA field is Read Only or not
Expected result:
1. Add Items should be grayed out
2. Contract Record should be created
3. ESN should not disappear on Check Inventory
4. Modify Order should not contain Exchange line and a new purchase
product in the same order
5. CSA field should be read only
Observed result:
1. As expected
2. As expected
3. As expected
4. Modify order contains Exchange Line and a new purchase
product in same order - Failed
5. As expected
After this was fixed on 06/28, we retested this successfully with following
comments in QC.
Gaurav Goel <n1ggoel>, 6/28/2010:
Defect Passed in Production. Please close the defect. QC comments updated
Steps:
Expected result:
Observed result: QC comments updated
Steps:
1. Retrieve payment info via Telespree Client on a Kyocera handset.
2. Check the OperationStatus returned in the AIA reponse back
Attempt a multipayment
Expected result:
Payment info should be displayed properly on the phone
Validate that "OK" is sent as response from AIA for multipayment
Observed result:
This was validated on 3 MDNs with same result. AIA does not send an
"OK" response back, but sends an operation status of Error:
“11-15-0868 : AIA - GetPaymentOptions failed with operation status of
Error.”
MDNs:
9494563315
9494563019
9494562390
Please ignore the comments mentioned by me above.
This defect has been validated successfully with expected response
from AIA logs.
these logs were provided by AIA team and shows the expected
response from AIA for multi payment
QC comments are updated and relevant email is attached to the defect
as well
Steps:
Perform a "Swap MSID" and activate the phone
Expected result:
"Swap MSID" is completed successfully and device activation is also
successful
Observed result:
Attempted 2 "Swap MSID" tests:
1) MDN: 6787785801
"Swap MSID" Completed successfully
Device Activation : Failed with IVR prompting to contact Customer Care
2) MDN: 6787780012
"Swap MSID" Completed successfully
Device Activation : Passed QC comments updated
Create an account
Consume the free minutes
Do some overage
Verfiy the values in siebel bucket balance
Expected Result:
Bucket balance should show proper data as per usage.
Actual Result:
Gaurav Goel <n1ggoel>, 8/4/2010:
Defect retested successfully in Production.
MDN: 4046022315
MDN is on 450 Voice plan. 450 Mins are used and then 52 mins
Overage is also shown correctly.
Please see screenshots for more results.
. QC comments updated
Per Brandon P, client side changed will be
pushed thru an automated process. To be
tested after 7/9
Steps: Stop tendering the POS transactions and leave as is [Adarsha] Failed Production Verification on
Expected result: User should be logged out after 57 mins Aug 11th
Observed result: User is getting logged out after 15 mins [Adarsha] Included as part of Hot Fix sheet
Steps: Per Brandon P, client side changed will be
Expected result: pushed thru an automated process. To be
Observed result: tested after 7/9
Steps:
1. Navigate to Sales Order -> Order Line Items view
2. Right click -> Select Columns Displayed
3. Select Restore Defaults.
4. Check for the sequence of the fields.
5. Check for the timeout of CRM (It should be 60 mins)
Expected result:
The sequence of the fields should change back to default and CRM
should timeout only after 60 mins
Observed result:
The sequence of the field changes to default
The CRM times out after 60 Mins QC comments updated
Steps:
1. Created a shared plan.
2. For two lines entered the same ESN
3. Tried to Submit the order
Expected result:
The CRM should throw a message about duplicate ESN's used
Observed result:
The CRM throws a message about duplicate ESN usage QC comments updated
Steps:
1. Enter into Domestic Roaming Network
2. Send and Receive SMS in Roaming
3. Check the unbilled usage in CRM and BRM for the respective
messages.
Expected result:
Unbilled usage of SMS should be viewed in CRM & BRM
Observed result:
Unbilled usage of SMS is displayed in CRM & BRM
MDN Used: 6784718986 & 6788524430 (06/11/2010 QC comments updated
Steps: Tender a Payment and check for the Transaction Queue.
Expected result: If any Transactions are struck-up in the Queue files, it
will display those Transaction numbers in the report otherwise it will
display the there are no queued transactions report
Observed result: Performed a multiple payment transaction (Order# 1-
123836322 (Cash 4.00, CC 4.56)). Navigated to Administration --
>Manager-->Reports-->Queue Transaction
A Receipt with message came out from printer with Below message:
"There are no queued transactions" . We couldn't test other part where
the transactions stays in queue as we cannot create wrong data for
failure scenario.
Passed in Production. QC comments updated
Steps:
Scenario 1:Transfer Order (Wireless/Core Services) within same market
a) On the Current Wireless Screen (during Transfer Order Type)
Disconnect and Install, Transfer Order Flag defaults to “N”
b) On the Current Wireless Number window (during Transfer Order
Type) Install Portion, Wireless Number field is „blank‟. User needs to
enter any Wireless MDN that is on the Billing Account to complete the
Install
Scenario 2: Transfer Order (Wireless/Core Services) from market to
market
Repeat the 2 scenarios from Scenario 1
Expected result:
Scenario 1/Scenario 2:
a) Transfer Order Flag should default to “Y” during Transfer Order Type
b) Wireless Number field defaults with a Wireless MDN. Preferably the
Primary MDN, if not any Wireless MDN on Account is fine. Reps still
need to verify any number populated with the Customer. If needed,
Rep can enter the appropriate MDN
Observed result:
This defect is successfully verified in Production
(Only Site-Site transfer was retested in 888 slice)
Steps:
Expected result:
Observed result: Passed based on Sherry G's email
Steps:
Expected result:
Observed result: Passed based on Sherry G's email
Steps:
Expected result:
Observed result: Passed based on Sherry G's email
Steps:
Expected result:
Observed result: Passed based on Sherry G's email
Steps:
RMS 8139 (one month free VIP offer) and 8456 (one month free voice,
messaging and data card plans) require a reboot after configuration
changes are made. This is an emergency fix.
Validation Required: Smoke Testing will be performed in production
once system is rebooted.
Expected result:
Successful Smoke Testing required and Products should be available
in Product Catalogue
Observed result:
Smoke Testing was performed and it was successful at around 8:30 am
EST
Also, the required Products are available in the Product Catalogue
Steps:
1) Syniverse to make their change with DCS value 0 encoding that
Sprint supports for the 160 chars text message.
2) Updating MMS database to be load balanced.
Validations required:
SMS, MMS, ICSMS and ICMMS inclusive of 141-160 chs
Expected result:
Observed result:
Smoke testing completed successfully after UIM HA deployment.
Release 1.0.11.20-1 Deployment Date 6/22/2010
QC # Severity
2-High
4170
4-Low
4271
4-Low
4322
4-Low
4356
3-Medium
4370
4-Low
4385
4-Low
4388
4-Low
4532
3-Medium
4559
3-Medium
4564
3-Medium
4565
3-Medium
4568
4-Low
4594
3-Medium
4597
3-Medium
4598
2-High
4614
3-Medium
4631
2-High
4658
3-Medium
4662
3-Medium
4665
3-Medium
4671
2-High
4678
3-Medium
4684
3-Medium
4689
4-Low
4697
3-Medium
4705
3-Medium
4708
3-Medium
4716
4-Low
4719
3-Medium
4722
3-Medium
4723
3-Medium
4726
2-High
4733
2-High
4781
NA
CR35
NA
DID59107
NA
DID59343
NA
TCR-2
NA
TER03
CRQ 50284 NA
NA
DID59357(QC#4725
+ 4793)
NA
ECM00000 0122951
NA
DID59413
NA
DID59419
NA
DID59423
NA
DID59425
NA
ECM000000123150
Deployment Date 6/22/2010
Description Affected Area
Modify Order Failed in Siebel CRM (OSM Failed - expiration date value must be between
20100301 and 20100331) OSM &CRM
For casual plans, for both Summary and usage page, we'll display the total usage next to
"Casual <product name>" Wireless Tools
Wireless Tools
Summary page- in Firefox the More Details button does not work
Wireless Tools
Wireless Tools, User can select year 2008 in the before in "date range" even when only year
from 2009 to 2050 are allowed
Wireless Tools
Wireless Tools-In Summary page, progress bar is overlapping the usage time details in Firefox
Wireless Tools
Wireless Tools- Text is not aligned properly in an account with MDN Active- Awaiting
activation.
Wireless Tools
Wireless Tools- Inconsistent space between body and footer if we compare summary, Usage,
plan and phone pages
AIA
Request to display set titles for Fusion & AIA Non-Intrusive configurations.
OSM & ASAP
Add logic to not route request to Sprint and other third parties for inactive mdns for
disconnect order
OSM & ASAP
Remove 30 day validation in OSM for Porting Order
OSM & ASAP
MDN State showing as pending ESN Swap after Swap is complete (as opposed to
Assigned/Active)
OSM & ASAP
Order Resubmission failed in OSM with a Sprint error - due to expiration date cannot be less
than today's date
OSM & ASAP
Orphan Order cleanup in OSM after 60 days - If OSM Order is not triggered after 60 days, the
order should be expired.
CRM
Port Flag is not being validated correctly which is causing Incorrect Orders to be created
BRM
Unable to create shared plan for an MDN with active and closed service account
AIA
Fusion & AIA - Performance issue - Cross reference updates taking a long time( >20 min) -
sometimes resulting in rollbacks
data Core
Account level suspension request from CRM is suspending BAN in BRM
BRM
The Threshold Limit Reached (usage) messages are being delayed.
CRM
Port In Swap MDN order not updating MDN in shared group at BAN level
BRM & CRM
Disconnected MDN does not show the Billed and Unbilled Events
AIA
IE 8 compatibility - fix involved implementing Oracle patch
BRM
The Plan Bucket field, Total Usage field and Rate Field are incorrect on Bill Feed, which result
in incorrect information displayed on customer Invoice
BRM
All PST voice calls are being shown as EST in Siebel
CRM
Tax calculated incorrectly when user enters quantity >1
OSM & ASAP
Fix to allow Porting Cancellations before OTA or before confirmation from Sprint
AIA
Account Level Suspension / Resumption is currently a Synchronous Process. It needs to be
asynchronous
Wireless Tools
When clicking the tab to navigate to another page the primary MDN is displayed instead of
the selected MDN
Wireless Tools
"%>" is displayed on the Summary Page after Mobile Web for an Individual Plan MDN
Wireless Tools
In Calendar "Sun" is slightly cut in IE, but it is displayed perfectly in Mozilla.
CRM
Implemented the changes for "check Inventory" as per Oracle suggestions to avoid crash.
CRM
Changes to the creation of an FDR (flight data recorder) which includes information about a
failure, when a failure occurs in CRM.
BRM
When transactions are called via Siebel Unbilled Event Tab Queries taking 3-5 minutes
Monthly Billing is Printing in the Partial Month billing section for some invoices/services. Root ICOMS
cause: penny change to MRC for Messaging & Data Products.
ICOMS
ICOMS (TR Order Type) Transfer Wireless and Core Product Issue: Wireless Services can't be
tranferred if Core Services on Old Account still in Pending Disconnect Status
BRM
Real-time recognition of customer payments
BRM
BRM: G/L configuration file upload
ICOMS
Wireless Web Services: change createCustomer web application to validate scrubAddress
UIM
We will now be able to validate that a phone type (HTC Hero for example) has it’s device
profile available in UIM before attempting to load individual phone MEID’s.
ICOMS
Pre-scrub ICOMS Addresses - ICOMS will run the Scrub address before sending it over to
Siebel. This will occur on new wireless account creation and change address situations.
Ability to furnish Sales Reciepts via e-mail CRM/ICOMS
ICOMS
Product Catalog Change: RMS 8564 and 8565- Create New Employee Versions of all plans
for standardized naming
ICOMS
Two patches:password script and default quota patch (message tracker functionality)
mPortal
mPortal: Add new device characteristic information
WAP
DCRM Android: Release 0.0.1
WAP
DCRM WAP: Update PHASTAGE DB connection to new RAC version
WAP
DCRM WAP: Deploy release 1.4
Data Core
Core Messeging Data Update (fix for message tracker functionality)
Last Date
Remedy Ticket # Retest Owner Retested Retest Result
Siddharth 23-Jun Passed
UNO000021806275
Gaurav 29-Jun Passed
NA
Ajit 25-Jun Passed
NA
Ankit 25-Jun Passed
NA
Ankit 22-Jun Passed
NA
Ankit 22-Jun Failed
NA
Gaurav 30-Jun Passed
NA
Siddharth 9-Jul Passed
NA
CUI000000388213 Biplab 24-Jun Passed
CUI000000363247 Ankit 24-Jun Passed
CUI000000385088 Siddharth 22-Jun Passed
CUI000000391705 Biplab 9-Jul Passed
Ankit 24-Jun Passed
NA
Siddharth 29-Jul Removed
NA
CUI000000389657 Biplab 13-Jul Passed
NA Adarsha 23-Jul Passed
CUI000000391539 Gaurav 6-Jul Passed
NA Gaurav 2-Aug Passed
CUI000000389893 Biplab 28-Jun Passed
CUI000000404066 Ankit 22-Jun Passed
NA Nitin 25-Jun Passed
NA Adarsha 28-Jun Passed
CUI000000407515 Ankit 30-Jun Passed
NA Nitin 23-Jun Passed
NA Adarsha 24-Jun Passed
NA Biplab 6-Jul Passed
NA Gaurav 24-Jun Passed
NA Ankit 3-Sep Passed
NA Gaurav 25-Jun Passed
NA Nitin 23-Jun Passed
NA Siddharth 22-Jun Passed
NA Ajit 23-Jun Passed
Adarsha 7-Jul Passed
UNO000022065525
NA Adarsha 14-Jul Passed
Conditionally
NA Siddharth 2-Jul
Passed
NA Adarsha 8-Jul Passed
NA Biplab 28-Jun Passed
NA Gaurav 13-Jul Passed
NA Adarsha 26-Jul Removed
Conditionally
NA Siddharth 2-Jul
Passed
NA Siddharth 28-Jun Passed
NA Biplab 28-Jun Passed
NA Siddharth 28-Jun Passed
NA Gaurav 28-Jun Passed
NA Adarsha 24-Jun Passed
NA Biplab 24-Jun Passed
NA Siddharth 28-Jun Passed
Comments / Observations Recommendation / Next Steps
Steps:
1) Create a Modify Order to add/remove Voice, messaging, etc services
on the subscription
2) Do not submit the Sales Order
3) Submit the Sales Order after a few days
Expected result:
If the Order is submitted within 30 days, it should be Completed Created 2 Modify Orders:1-90887309, 1-
successfully 91076496 on 6/22 and submitted on 6/23
Observed result: Both involved Plan and service changes and
Created 2 Modify Orders:1-90887309, 1-91076496 were successfully Completed.
Waiting to submit in next few days This defect can be Closed now
Steps:
Check the total usage in summary and Usage Page.
Expected result:
total usage should be corrosponding to casual product name.
Observed result: Issue tested passed in production.
In summary page usage is shown next to product name and in usage
page it is shown below MDN.
QC comments updated
Steps:
1. Login into the Wireless Tool.
2. Select 'More details' in the Home screen - Summary Page.
Expected result:
The More details button should work properly
Observed result:
The More details button is working fine in Firefox in Prod. Takes around
5-10 secs when selected.
QC comments updated
Steps:
1. Login into the Wireless Tool.
2. Enter Usage page
3. In calendar try and select date for 2008 or more than 2050
Expected result: The date for 2008 or more than 2050 should throw
and error message for invalid dates
Observed result: Dates within 2009 to 2050 can be chosen in the
calendar, others if chosen throw an error message
QC comments updated
Steps:
1. Login into the Wireless Tool on both Mozilla & IE
Username : LAURA_WIRELESS_FRIEND
Password : c0xnetpass
2. Select MDN 6785706266 or 9499737321 on summary page
Expected result: The progress bar of usage summary does not overlap
usage time detials
Observed result: The progress bar of usage summary does not overlap
usage time details QC comments updated
Steps:
1. Login into the Wireless Tool on both Mozilla & IE
Username : LAURA_WIRELESS_FRIEND
Password : c0xnetpass
2. In Summary tab select MDN 9492016866 from drop down list.
Expected result: "Selected MDN is awaiting activation" is displayed
below dropdown and is properly aligned
Observed result: On IE it is displayed properly but on Mozilla it
overlaps the dropdown list.
Attachment Added QC comments updated
1. Login into the website using IE7.
2. Move to the bottom, observe blank space between the body block
and footer block excluding the foot notes.
3. Switch to Usage or plan page, observe the blank space between the
body and footer.
Expected Result: Inconsistent spacing between Summary, Usage,
Plan and Phone Pages
Observed Result:No inconsistency space is observed between body
and footer, in usage, plan and phone page.
QC comments updated
Steps:
Test for following BPEL instances appearing with proper title
change bill address/bill profile,
customer creation from ICOMS to CRM,
provide order ,
payment,
fetch MDN parameter,
fetch payment details,
validate customer,
modify order,
get billing account,
get subscriber account,
search customer,
validate customer
Expected result:
ChangeBillProfileICOMStoCRM
ChangeBillingAddressICOMSToCRM
CreateCustomerIcomsProvABCSImpl
CreateCustomerIcomsReqABCS
FetchMDNParametersUIMProvABCSImpl
FetchPaymentDetailsSiebelToIcoms
GetBillingAccountSiebelProvABCSImpl
GetSubscriberAccountSibelProvABCSImpl
InventoryLookupSCMProvABCSImpl
MultipaymentICOMSProvABCSImpl
PaymentAuthorizationgatewayABCSImpl
SearchCustomerICOMSToCRM
ValidateAddressIcomsProvABCSImpl
ValidateCustomerTelespreeToCRM
CreateServiceOrderOSMProvABCSImpl
MACDServiceOrderOSMProvABCSImpl
SalesOrderOrchestrationEBF
Observed result:
All the BEPL processes are available with proper title
QC comments updated
Steps:
1. Raise a normal MDN & Port-In MDN Provide order.
2. Disconnect both the MDN before activations.
Expected result:
The Normal MDNs & Port-In MDNs should be disconnected successfully.
Observed result:
Tested OK.
Disconnections for Cox MDN & Port-In MDNs before activation were
successful.
Port-In Order: 1-92084833, 6784255473
Normal MDN: 1-92294308, 6784717468
QC comments updated
Steps:
1. Create a Port In order in Seibel for Port In
2. Once the order is completed check the OSM for Date Hold Until
Expected result: The difference between Order date and Date Hold
Until should be 60 days
Observed result: The difference between Order date and Date Hold
Until is 60 days QC comments updated
Steps:
1) Perform an ESP Swap (Raise SR)
2) Check status in UIM and OSM
3) Activate the new handset
4) Check status in UIM and OSM
Expected result:
Prior to activation, the UIM and OSM status shows "Pending ESM
Swap" and "In progress" respectively
Post activation, the status should change to "Assigned" and "Succeed:
respectively
Observed result:
ESN Swap was completed successfully followed by successful device
activation
OSM and UIM status got updated to "Succeed" and "Assigned"
respectively
All basic services including Voice, Data and Messaging work fine post
ESN swap and device activation QC comments updated
Tested OK.
1-79149560 was "OSM Failed". The same order was resubmitted on 7/9
and the Sprint Expiration date shows the order new re-submission date
i.e. 7/9. Though the Order resubmission did fail as "OSM Failed".
See the attachments for the xml feed.
Details:
Sales Order # 1-79149560
MDN # 678-570-6266
QC comments updated
Scenario1
Steps:
1. Create a ESN Swap request in Seibel
2. Once the request is complete, check the status of Date Hold Until
Expected result: The Date Hold Until should be 60 days from Seibel
request
Observed result: The Date Hold Until is 60 days for ESN Swap.
Scenario 2
Steps:
1. Create a Port In order in Seibel for Port In
2. Once the order is completed check the OSM for Date Hold Until
Expected result: The difference between Order date and Date Hold
Until should be 60 days
Observed result: The difference between Order date and Date Hold
Until is 60 days
Note: For a new MDN request the Date Hold Until is still 30 days.
Attachement added.
Steps: QC comments updated
Steps:
Following scenarios need to be validated:
Scenario 1:
1. Create a Regular Order and enter MDN instead of clicking the get
MDN button
2. Select Port Flag - complete the Port Information for the Order.
Deselect the Port Flag and submit order.
Scenario 2:
1. Create a regular Order - Click get MDN and retrieve the MDN
from Sprint. Complete all the info in the Order. Click the PortIn Flag
and submit Order
Expected result:
1. Auto Populate PortIn Flag if Customer enters MDN. Once MDN is
entered, the PortIn Flag should be disable so that agents cannot change
it
2. If User does not select the PortIn Flag and clicks the Get MDN button
- automatically disable the PortIn Flag. User should not be able to
change the flag.
Observed result:
Scenario 1:
After entering the MDN (6784255473) and clicking Port In, the port in
flag is not checked at all
Only after manually checking the flag does the Port In flag grey out
This is incorrect because after clicking Port In, the flag should be
checked and grayed out automatically
Sales Order#: 1-91937481
This scenario FAILS
Scenario 2:
After clicking Get MDN button, the Port In flag is disabled
Sales Order#: 1-92117905
This scenario is tested successfully
Expected result:
1. Auto Populate PortIn Flag if Customer enters MDN. Once MDN is
entered, the PortIn Flag should be disable so that agents cannot change
it This was part of 7/27 code drop again, where it
2. If User does not select the PortIn Flag and clicks the Get MDN button was successfully validated and Passed
Steps:
1. Convert a Family Plan to Individual Plan
2. Convert these Individual Plans to Family Plan
3. Verify all the Modify Orders should be successful
Expected result:
All the modify orders should be successfully completed.
Observed result:
All the Modify orders were completed successfully QC comments updated
Steps: Check for a modify (or provide or disconnect) order which is
stuck in open/in process after initial submission and resubmit the order.
This time order should completed.
Observed Result: Order # 1-102216078. This is a modify order which
was stuck in Open In process upon submission. Resubmitted the same
order again and order completed successfully which initially was staying
in "In Process" state.
QC comments updated
Steps:
Rasied a Account level suspension on the primary mdn.
Expected result:
SR should get completed. MDN should be suspended, but billing
account should be in active state.
Observed result:
We have tested the issue on two billing account, On both of them
service request "Account level suspension" on primary MDN is stuck in
"In Progress" State.
Please see Billing account and MDN details below:
Billing ACC #: 1-1J8JLJ
SR # : 1-92857949 Time stamp:6/24/2010 05:16:53 PM
6785366245 Primary
6785366331
Billing ACC #: 1-1IOTBT
SR #: 1-90899347 Time stamp:6/23/2010 05:19:05 PM
4043249631
4043246085 Primary
Gaurav Goel <n1ggoel>, 7/6/201
Issue retested pass in production.
We raised a SR for MDN 4043246085 Primary.
Billing ACC #: 1-1IOTBT
SR #: 1-101433241
other MDN: 4043249631
SR got completed and all the MDN's (404324608, 4043249631)in this
billing Account are shown as Suspended.
But the Billing account is shown as Active in BRM and CRM. QC comments updated
Headline:
----------
The threshold limit reached messages are received with
delay with Blocked Messaging plan in place.
Precondition:
-------------
MDN with following plans is available for test:
Message Plan: Blocked Messaging Plan
Voice Plan: 450 Minutes Plan
Data Plan: Unlimited Data Plan
Steps:
------
1. Make a call to Non-COX number and consume
95 % of FREE MINUTES (with 450 minutes plan
in place minutes consumed should be more than
423 to cross 95% limit)
2. Wait for 95% threshold limit reached SMS to be received.
3. Note the time at which 95% threshold limit reached SMS is received.
4. Make another call from the same MDN to consume
100 % of FREE MINUTES.
5. Wait for 100% threshold limit reached SMS to be received.
3. Note the time at which 100% threshold limit reached SMS is received.
Expected Result:
----------------
On reaching 95% and 100 % threshold limits, threshold limit reached
SMS
should be delivered instantly.
Actual Result:
---------------
Gaurav Goel <n1ggoel>, 8/2/2010:
Defect Tested Passed in Production.
Now we are able to recieve threshold message on reaching 95% and
100% of voice minutes.
MDN tested : 4046022315 QC comments updated
Steps:
1. Create a Shared plan with a parent & child MDN.
2. Activate both the MDNs.
3. Perform a swap MDN port in.
Expected result:
The new MDN should be updated in the wrapper on BAN level.
Observed result:
Tested OK.
Raised a Swap MDN Port-In on 6785074492 & it was successful. The
New Port-In MDN is updated in the Shared Plan usage & Shared Plan
tabs.
QC comments updated
Steps:
1. For a MDN check the Billed & Unbilled Event details
2. Disconnect the MDN
3. Check the billed & unbilled event details
Expected result: The billed & unbilled event details should be visible
after the MDN is disconnected
Observed result: The billed & unbilled event details are displayed after
disconnection also QC comments updated
Steps:
1. Launch ESB, on IE8.
2. Successfully able to login and browse through the application
Expected result: Successfully should browser through ESB in IE8, and
all the link are working.
Observed result: Upgrade to browser to IE8, launch ESB, able to login
and browser through the weblink. Snapshot of the observation attached
in QC.
QC comments updated
Now this defect willl we tracked as 4934
[Adarsha] Uable to exhaust the 800/450
minutes as the usage is not shown in Siebel
unbilled event details. Same issue was
observed on multiple MDNs
Steps: (6783572472,6784818225). We will be able to
Expected result: retest this defect once the remedy ticket
Observed result: CUI000000434726 is resolved
Steps:
1. Have an active MDN in PST timezone
2. Make a few calls from the phone
3. Check the unbilled events of the calls in Seibel and their timezone
Expected result: The unbilled events should display the correct
timezone from where the calls were made.
Observed result: The unbilled events display the correct timezone.
Steps: QC comments updated
1. Create a Sale Order with 1 accessories. and check the tax calculated.
2. Create a new sales Order with 2 accessoriesand check the tax
calculated. The amount of tax is double the tax generated in step 2.
Expected result: The system should show double amount of tax when
2 accessories are selected.
Observed result: Created a sales order with 1 accessory (1-92007948)
and a sales order with 2 accessories (1-92001337). The system is
showing double amount of tax when 2 accessories are selected are
calculated with 1. Earlier the system was multiplying the tax by 2 after
doubling the amount.(Billing Account - 1-5IBKK.)
Steps:
1. Raise a normal MDN & Port-In MDN provide order.
2. Disconnect both the MDN before activations.
Expected result:
The Normal MDNs & Port-In MDNs should be disconnected successfully.
Observed result:
Test successful
Disconnection for Cox MDN & Port-In MDNs before activation were
successful.
Port-In Order: 1-92084833, 6784255473
Normal MDN: 1-92294308, 6784717468
QC comments updated
Steps:
1. Create an for Account Level suspension and submit the SR.
2. Verify the SR should perform a transition from "In Progress" to
"Completed" state.
Expected result:
Account level suspension should be asynchronous.
Observed result:
We have tested the issue on two billing account, On both of them
service request "Account level suspension" on primary MDN is stuck in
"In Progress" State.
Please see Billing account and MDN details below:
Billing ACC #: 1-1J8JLJ
SR # : 1-92857949 Time stamp:6/24/2010 05:16:53 PM
6785366245 Primary
6785366331
Billing ACC #: 1-1IOTBT
SR #: 1-90899347 Time stamp:6/23/2010 05:19:05 PM
4043249631
4043246085 Primary
Gaurav Goel <n1ggoel>, 7/6/201
Issue retested pass in production.
We raised a SR for MDN 4043246085 Primary.
Billing ACC #: 1-1IOTBT
SR #: 1-101433241
other MDN: 4043249631
SR got completed and all the MDN's (404324608, 4043249631)in this
billing Account are shown as Suspended.
But the Billing account is shown as Active in BRM and CRM.
QC comments updated
Steps:
1. Logon to Wireless Tools as wiracct23/c0xnetpass
2. Select and MDN that is not the primary MDN
3. Click on the Usage, Plan or Phone tab
Expected result:
The infomation for the primary MDN is display instead of for the selected
MDN
Observed result:
Defect retested pass in production. Now MDN does not changes after
clicking on usage, plan or Phone tab. QC comments updated
Steps:
1. Logon to Production with LAURA_WIRELESS_FRIEND / c0xnetpass
2. Select the Individual Plan MDN 678 570 6266
Expected result: %> should notbe displayed
Observed result:working as expected QC comments updated
Initial Condition: IE is used to lon in Wireless Tools
Steps:
1. Login in to Wireless Tool
2. Enter in to Usage Tab
3. Open Calendar
Expected Result: Calendar should open without and UI problem
Actual Result: Calendar opens but on the Left Side the UI is misplaced
due to which "Sun" is slighlty cut QC comments updated
Steps:
1. Create a sales order and perform "Check Inventory"
Expected result: The system should show <Product are available. SBL-
EXL-00151> on clicking "Check Inventory"
Observed result: Created a sales order 1-91865096 and the system is
showing <Product are available. SBL-EXL-00151> on clicking "Check
Inventory"
Steps:
1) Drill down on order.
2) Add line items
3) Click on "Calculate Tax".
Expected result:
Tax is calculated successfully (Zero value shown for generic Product as
well)
Observed result:
This defect is successfully retested in Production and screenshot
attached for reference
Sales Order#: 1-90218777 QC comments updated
Steps:
1. Enter the MDN in Subscriptions
2. Check the Status and Reason Code
3. Click on Subscription Name
4. Click on Unbilled Event Details
Expected result:
Selecting the Unbilled Event Details should take less than 60 secs to
display the Event List
Observed result:
Issue is successfully Test Passed on Production. We have checked it
on 2 MDNs. After clicking on the Unbilled Events, it is not timing out.
Please see the below details for time taken to show Unbilled Events for
both the MDNs.
MDNs used: 1. 424-903-9979: 36 Secs
2. 949-842-1381: 40 Secs QC comments updated
Passing this defect based on Keith's analysis. Related remedy ticket is
Resolved/closed in Production
QC comments updated
Steps: Create a Tranfer Order in ICOMS within the same market (TR
Order Type)
Split the Core Services Work Order from Wireless
During the Disconnect Work Order (Schedule out the Core
Services(Future Date) the Disconnect Order
During the Disconnect Work Order Office Only the "L" Category for
Wireless Service Codes
Install Portion:
Continue to add the WIreless and Core Services over to New
Addres/New Account
Add the Holders Information for Wireless
Hit Enter on Order Summary Screen (enter the Wireless MDN): This is
where the white Work Order Entry Details displays (and won't allow for
the Tranfer to complete on New Address)
Actual Result: - Created a Tranfer Order in ICOMS within the same
market (TR Order Type)
Note: During transfer, system didn't ask to split the disconnection b/w QC comments updated
Steps:
Near Real Time” payment for Wireless services (in BRM) when posted
by CSR
Following Scenarios need to be tested:
#1: Customer with core and wireless services, but has only a core A/R
balance
---------
#2: Customer with core and wireless with balances in both. Payment
affects only core.
-------------
#3: Customer with core and wireless with balances in both. Full
payment entered.
-------------
#4: Customer with core and wireless with balances in both. Customer
requests a directed payment to pay wireless only.
-----------------
#5: Multiple payments entered for customer
------------------
Expected result:
Payment posted should be reflected within the same business day
Observed result:
Working with Chris Vergare, we observed that the functionality for CR
35 seems to be working fine.
Payments were made to following account: 132029427801 for all the
possible scenarios.
However, there are 2 observations:
1) Per the documentation, the payment made should default to core
balance
However, this actually depends upon the services availed by the
customer
If the customer has Telephony and Wireless, Telephony is given
preference
On the other hand, if the customer does not have Telephony, the
amount is directed straight to Wireless Services
So, the documentation needs to be updated
QC comments updated
Per Shasar, checked for the GL Version IDs for
new products in Pricing Center. For some of
the products, GL ID was not show as 22, some
Passing this DID based on my conversation with Perri N. The products of the products were not available.
which are not available are yet to be built to Product catalog. And for all Per my discussion with Shasar, he is looking
other MRC related products GLID is shown as version 22 into this issue
Steps:
Expected result:
Observed result:
Ticket closed in DPS Change management. Passed
Steps:
1. Login to Prod01 box with uimftp user. (sudo su - uimftp)
2. Paste the attached file to the location:
/app/uimftp/uimdev-int/incoming/Kyocera/EDF
3. Goto directory /app/uimftp/scripts
4. Execute the script EDFtoUIM.sh as : ./EDFtoUIM.sh
5. Monitor the logs (/app/uimftp/uimdev-int/Transaction_logs)
6. Open OSM Work order details for creation of any one ESN.
Expected Result;
The response returned from UIM must be a failure response.
Actual Result:
AS per UIM team this defect is verified.
Failure of ESN uploads into
UIM/OSM.
Order Id: 369343 Screenshot: ESN1_Failure.jpg
Order Id: 369344 Screenshot: ESN2_Failure.jpg
The Response string a from the OSM Order
details says:
'Model Number-SKU not present in UIM'
Passed
Spoke to Kathryn Hodgson, This defect cannot
be re-tested on 888 Production Slice since
House Maintenance screen in ICOMS is read
Steps: only.
Expected result: Marking this defect as "Removed" from the list
Observed result:
This defect is CR35, TER03. So it is conditionally passed for now.
Steps:
QC#: 4725
Under Product Catalogue:
Create an Employee Premier Plan with unlimited text, voice, and data.
QC#: 4793
Product Catalogue Updates:
Create new plans for all Employee products to standardize naming
conventions:
Employee Nationwide 450 with MoneyBack = Employee Starter 450 with
MBM
Employee Nationwide 800 with MoneyBack = Employee Essential 800
with MBM
Employee Nationwide Unlimited Voice = Employee preferred Unlimited
Talk
Employee Nationwide 800 Family with MoneyBack Minutes = Emp
Starter Family 800 with MBM
Employee Nationwide 1400 Family with MoneyBack Minutes = Emp
Essential Family 1400 with MBM
Employee Nationwide 2100 Family with MoneyBack Minutes = Emp
Preferred Family 2100 with MBM
Employee Nationwide Unlimited Family Voice = Emp Premier Family
Unlimited Talk
Expected result:
The above mentioned changes should be reflected in Product Catalogue
Observed result:
All the above mentioned plans are available under the updated Product
Catalogue
QC comments updated
Steps:
Expected result:
Observed result:
The ticket is marked as Resolved & closure code as "Successful". Passed
Steps:
Expected result:
Observed result:
This was a maintenance fix and was Successfully completed (per DPS
Change Tracker)
Passed
Steps:
Expected result:
Observed result:
Ticket closed in DPS Change management. Passed
Steps:
1. Open http://m.cox.net.
Expected result:
The DCRM webpage should be launched.
Observed result:
The DCRM webpage is launched and the login page is shown.
Passed
Steps:
1. Open http://m.cox.net.
Expected result:
The DCRM webpage should be launched.
Observed result:
The DCRM webpage is launched and the login page is shown.
Passed
Steps:
Expected result:
Observed result:
This ticket is now Resolved, so closing this defect Passed
Release 1.0.11.21-1 Deployment Date 7/13/2010
QC # Severity
3 - Medium
4021
3 - Medium
4080
3 - Medium
4109
3 - Medium
4351
2 - High
4629
3 - Medium
4642
1 - Critical
4704
3 - Medium
4706
2 - High
4727
4 - Low
4729
2 - High
4734
2 - High
4738
2 - High
4744
2 - High
4746
3 - Medium
4748
4 - Low
4749
2 - High
4757
3 - Medium
4758
3 - Medium
4771
4 - Low
4847
2 - High
4828
2 - High
4540
2 - High
4916
3 - Medium
4980
NA
DID51039
NA
DID51039
NA
DID51039
NA
DID59629
Deployment Date 7/13/2010
Description Affected Area
WT Graphical depiction of usage for individual SMS Bucket plan for shared MDN is not shown in Summary
and Usage tab. WT,BRM
Unable to credit minutes for a Shared Plan customer. (Oracle SR# 3-1672113741) BRM
Some Billed unearned items have a zero value in January Prev Billed BRM
BPEL/ESB Performance tuning - native local invocation between BPEL and ESB Oracle Fusion + AIA
Changes within AIA to make UIM endpoints dynamic Oracle Fusion + AIA
Ability to remove subscriber from a Family Plan, if subscriber is already disconnected, without erroring out
the transaction CRM, BRM, AIA
Long Duration Calls are dropped after 24 Minutes for Family Plan customers (excluding Mobile to Mobile) BRM
Fix for Zone Mapping table issue. This will allow calls from/to numbers on the zone table to be treated as
Mobile to Mobile. BRM
May GL Feed Issue - transactions from Apr were incorrectly included on feed. Root cause: time zone issue
within GL feed query. BRM
SetTitle - plan to implement custom developed processes. In additon, plan to standardize search based on
MDN wherever applicable. Oracle Fusion + AIA
Create consolidated POS release bundle POS
Partial Month Billing is not being billed in all cases: no entry in bill feed for Part Month BRM
JAAS authentication for SCM - As part of the annual CEI audit, requirement to change passwords for APPS
(AIA) schema and other schemas. Oracle Fusion + AIA
MBM is showing a reduced amount, but there is no detailed usage to support (180807-05) BRM
Vertex - Issue - The city tax not sent appropriately after changing the address in Siebel and resending to
Vertex CRM
Transfer of Liability Message - when customer has a Shared Plan, and the reps performs a Liability transfer
request, the validation message is incorrect CRM
Premium sms not being charged correctly BRM
Employee NW Plan with 800 MB Minutes is NOT showing on the Bucket Balance Tab in Seibel CRM,BRM
Attempting to disconnect the remaining MDNs on a Shared Plan, after disconnecting one of the MDNs and
removing it from Shared Plan. CRM
SetTitle non-intrusive / unable to set Title for processes with large payloads Oracle Fusion + AIA
Product Catalog Change: delete Grantable Flag for MRC-related Products, in order to eliminate extra $0
records. (Fixes SMS delay and voice exceptions in production) CRM
1st Month Promo - Partial month charges should not have the discount applied, only the first full month. CRM
Get ICOMS balance generating FDR (Flight data recorder) CRM
Wireless Telesales receipts sent to the incorrect customer ICOMS
CR 35 Optimization (includes recompile for SQL statement calls, up-front checks for wireless to reduce
calls,Internalized linked CVG app calls to reduce dependencies and time) ICOMS
Wireless Operations Dashboard - initial release includes all current billing reports from ICOMS, ICOMS-
BRM Billing Metrics, and web-based reporting available at bill completion ICOMS
BOT bill message - Back-end ICOMS piece ICOMS
Wireless Operations Dashboard (this piece of the release is the JBOSS Web Pages for the main
dashboard shell and below items) ICOMS
Last Date
Remedy Ticket # Retest Owner Retested Retest Result
Gaurav 28-Jul Passed
NA
Biplab 19-Jul Passed
CUI000000341585
Adarsha 11-Aug Passed
UNO000021769478
Siddharth 16-Jul Passed
NA
Adarsha 14-Jul Passed
NA
Ankit 15-Jul Passed
CUI000000375258
Biplab 15-Jul Passed
NA
Nitin 13-Jul Removed
NA
Adarsha 5-Aug Passed
NA
Ashish 16-Jul Passed
NA
Adarsha 13-Jul Passed
NA
Gaurav 23-Aug Passed
UNO000022065239
Siddharth 15-Jul Passed
NA
Ankit 29-Jul Passed
CUI000000419862
Gaurav 23-Jul Passed
NA
Nitin 14-Jul Passed
NA
Biplab 22-Jul Removed
CUI000000413376
Siddharth 14-Jul Removed
UNO000022044452
Gaurav 2-Aug Passed
NA
Ankit 19-Jul Passed
NA
Nitin 26-Jul Passed
NA
Ram 8-Dec Pending
NA
Ashish 15-Jul Passed
NA
Ankit 19-Jul Passed
NA
Siddharth 21-Jul Passed
NA
Siddharth / Adarsha 21-Jul Passed
NA
Nitin 21-Jul Passed
NA
Siddharth / Adarsha 15-Jul Passed
NA
Comments / Observations Recommendation / Next Steps
Steps:
Login to WT using login heck Plans and Usage tab.
Expected Result:
individual SMS graphical representation should be shown in WT and it
should be correct.
Observed Result:
Defect Retest got passed in production. Now we can see SMS bucket
usage is shown.
We compared Message usage shown in WT with Siebel CRM. Bith are
same.
For more details please see the attachment.
QC comments updated
Steps:
1. Create a Family Shared Plan with few MDNs
2. Make 1 minute call.
3. Raise a SR for unbilled event adjustment for 1 minute call.
Expected result:
The SR for unbilled event adjustment should be successful.
Actual result:
The SR was successfully completed. QC comments updated
This defect will be verified in production after
Steps: In the GL feed file, both Gross AR Debit amount and Gross AR this month's GL runs (after Aug 1st 2010)
Credit amount shouldn't be 0 [Adarsha 8/5] QC Comments updated
Observed Result: Retested the GL files for OMH, HRD and ORG slices
for the month of July. For HRD slice, both Gross AR Debit amount and [Adarsha] Received a new set of files from
Gross AR Credit amount are not zero. But for OMH and ORG slices, Rahul.. I am seeing that both Gross AR Debit
both Gross AR Debit amount and Gross AR Credit amount are zero for amount and Gross AR Credit amount shouldn't
many accounts. be 0
Steps:
1. Create and submit a sales order
2. Perform a product sync b/w BRM and CRM and validate that products
are in sync in both the application.
Expected Result:
1. The Sales Order can be created successfully followed by successful
phone activation
2. The products are in sync between BRM and CRM
Actual Result:
-A new Accessory will be added to the Product Catalogue on 7/20
An update on the Retest status will be provided after this.
Sa-les Order(s) have been created successfully
Also got a confirmation from Product Catalogue team regarding a new
Product added and successfully synced between BRM and CRM
QC comments updated
Steps: Run "FetchMDNParametersUIMProvABCSImpl 3.0" process for
correct and Incorrect MDNs and verify the results
Actual Results: Ran "FetchMDNParametersUIMProvABCSImpl 3.0"
process with correct and incorrect MDN, got the below responses back
For correct MDN - got valid ESN, MSID, Manufacturer Name, Model #,
SKUID, Response Code, Response String back
For incorrect MDN - got a message saying MDN Doesn't exists QC comments updated
Steps:
1. Make a Shared plan with minimum 2 subscriptions.
2. Disconnect 1 subsrciption of the plan
3. Once disconnection is complete, remove the MDN from bucket.
Expected Result: No error message is thrown
Actual Result: No error message is thrown QC comments updated
Steps:
1. Create a Family Shared Plan with few MDNs
2. Make long duration calls more than 24 mins (both incoming &
outgoing)
Expected result:
The Long duration calls should be alllowed and should not be dropped in
between.
Steps:
1. Create a Family Shared Plan with few MDNs
2. Make long duration calls more than 24 mins (both incoming &
outgoing)
Expected result:
The Long duration calls should be alllowed and should not be dropped in
between.
Observed result:
The long duration calling tests were successful.
The long duration calling tests were successful.
QC comments updated
Steps:
1. Initiate a call from COX (404-664-1668) to COX (424-903-9979) and
non-COX (404-988-6452).
2. The device is giving the call type as Out Going Mobile to Mobile with
COX and Out Going Local with the non-COX number
Expected Result: The system should gave the call type as Out Going
Mobile to Mobile in both cases
Observed Result: The system is giving the different call type with COX
and non-COX numbers
As per QC comments, moving this defect to 08/13.
QC comments updated
Steps: In the current GL feed file, verify that there are no transactions
from previous months
Observed Results: We have retested this and the result is as
expected. Previous month's entries are not shown now. Please find
attached the GL Report.Please refer the account 1-OTHOX or 1-
LHWUE .The bill cycle of this account is July 1 to Aug 1
This defect is 'PASSED IN Production'
QC comments updated
Steps:
1. Open BPEL Console
2. Select "Coxwirelessdomain"
3. Select a process in the provided list, and view instances
4. No title exists right now.
Expected Result:
All the below preocesses should be verified.
InventoryLookupSCMProvABCSImpl
MultipaymentICOMSProvABCSImpl
SearchCustomerICOMSToCRM
GetSubscriberAccountSibelProvABCSImpl
FetchMDNParametersUIMProvABCSImpl
FetchPaymentDetailsSiebelToIcoms
PaymentAuthorizationgatewayABCSImpl
GetBillingAccountSiebelProvABCSImpl
ValidateAddressIcomsProvABCSImpl
ValidateCustomerTelespreeToCRM
CreateCustomerIcomsProvABCSImpl
CreateCustomerIcomsReqABCS
ChangeBillProfileICOMStoCRM
Observed Result:
All the below preocesses are certified and passed in Production. QC comments updated
Steps:
Expected Results:
Observed Results:
Per Jennifer Squillante <jagnew>, 7/13/2010: Created 2 orders and 2
return orders. All 4 transactions were able to be found in Central Office
after the fix went into place. Requesting to have the defect closed
QC comments updated
Steps:
Check for Partial month billing for some accounts
Expected Result:
Partial month billing should be shown in bill feed file.
Actual Result:
Defect retested pass in production. We have verified certail billi feed file
of 8/16 and 8/17 for certail Devices activated post 8/13.
Partial month billing is shown in all cases. QC comments updated
Steps:
1. Create an Accessroies Sales Order
2. Check Inventory and submit the order successfully
Expected Result:
The Sales Order is successfully completed
Actual Result:
An Accessory Order was completed successfully post 7/13
Sales Order#: 1-107167641
AIA Insitance IDs#: 4104167 to 4104171 QC comments updated
Steps:
1. Make a plan with some MBM and use the minutes by making calls
from other than Cox phones.
2. Once the billing cycle is done of the MDN, get the bill feed and the bill
of the MDN
Expected Result: The Bill feed and Bill (Wireless Usage Summary)
both will contain the usage item of the MDN
Actual Result: Bill (Wireless Usage Summary) and bill feed contains
the usage item of the MDN
QC comments updated
Steps:
1. Create an Order
2. Calculate tax
3. Change Address
4. Recalculate tax
Expected Result:
Performed Tax calculation for one sales order with different addresses
and City tax should be populated accordingly for each address
Observed result: Performed Tax calculation for one sales order with
different addresses and City tax is populated accordingly for each
address. QC comments updated
Steps:
1. Used the shared plan with the MDN as 404-664-1668 and the Billing
Account as 1-1OQDXZ.
2. Create a SR and do the liability transfer, to a Billing account 1-
1LH8O1 (with ICOMS id as 888000163301)
Expected Result: The system is giving the Message as "The subscriber
has a shared plan. Please raise a modify order and change the plan
accordingly before submitting a liability Transfer Request(SBL-EXL-
00151)"
Observed Result: The system is giving the result as expected. QC comments updated
Prafulla Nibandhe <n1pniban>, 7/13/2010:
As per recent communication, this needs to be backed-out from
07/13 drop. Hence moving this defect to 08/10 release list. Updating
status as "Open". QC comments updated
Per Prafulla Nibandhe <n1pniban>, 7/13/2010:
Due to some reason this got missed while prodution deployment.
PFA mail attached for more details. (FW Defect 4758 not addressed in
the CRM Production deployment 713.msg)
Assigning this to Sudip Shah to co-ordinate deployment of this defect. QC comments updated
Steps:
1)Disconnect one of the MDN's in Shared group.
2)Remove the disconnected MDN from the shared group.
3)Try to Disconnect the Shared Plan
Expected Result:
Disconnection should be successful.
Observed Result:
Issue tested passed in production.
We have created a sales order with one parent and child. Order# 1-
123168192.
Then following steps are followed for Disconnection:
1) Disconnect the child (Order # 1-123229182)
2) Modify the bucket and remove the Child MDN (Order # 1-123229310)
3) Disconnect the Bucket. (Order # 1-123229433)
4)Disconnect the Parent.(Order# 1-123229486 QC comments updated
Steps:
1. In AIA check for
ProcessServiceRequestSiebelJMSConsumer
ProcessServiceRequestSiebelJMSProducer
ProcessSalesOrderSiebelJMSConsumer
ProcessSalesOrderSiebelJMSProducer
ProcessServiceRequestEBF
Expected Result: The instance titles should be as above
Actual Result: The instance titles are as mentioned above QC comments updated
Steps:
We performed Smoke Testing post Product Catalogue change(s)
implemented to resolve this defect on 7/13.
Also, we have done some more tests for Voice and SMS during this
period with no significant delays caused due to exceptions
Observed Result: The system is working as per the expected result
QC comments updated
This defect is being verified
Family Plan
MDN1: 7575595834
MDN2: 7575595860
Steps:
1. Create a family plan of 800 Minutes plan with one child.
2. In Promo section, select 1 Month Free Employee Nationwide 800
Family with MoneyBack Minutes.
Waiting for Bill feed file. Bill cycle is
3. In Promo section, for Child select 1 Month Free Employee Additional
Line 800 (1) for Child. on 27
4. Activate the numbers.
5. Check Bill feed file whether this Promo is getting reflected correctly or
not.
Expected Result:
The Promo should reflect Correctly
Actual Result:
Waiting for Bill feed file. The Bill cycle is 27
Steps:
1.Create an order on a Billing Account having active subscriber , click
on Get ICOMS Balance button
2. Created an order on a billing account not having any subscriber, click
on Get ICOMS balance button
Expected Result:
1. Message "Legacy and Deposits are already taken for this Account"
should be displayed. Order no for this is 1-109048231
2. After successfully fetchment of records, following message should
displayed "ICOMS deposit is successfully fetched". Order no for this is 1-
108593161
Observed Result: The system is giving the result as expected. QC comments updated
The defect is already closed in Production as per comments by
Steve Johnson QC comments updated
This is related to ICOMS and Billing
The new URL available for Billing run is working fine (except for Load
balanced IP, which is to be treated seperately)
Per talks with Steve Johnson, this DID can be closed as the code works
fine now
This is related to ICOMS and Billing
The new URL available for Billing run is working fine (except for Load
balanced IP, which is to be treated seperately)
Per talks with Steve Johnson, this DID can be closed as the code works
fine now
This is related to ICOMS and Billing
The new URL available for Billing run is working fine (except for Load
balanced IP, which is to be treated seperately)
Per talks with Steve Johnson, this DID can be closed as the code works
fine now
Steps:
Login to Wireless Operations Dashboard using the specified URL
http://172.18.4.1:8080/all-reports/ or https://172.18.4.1:8443/all-reports
Expected Result:
User can login to Wireless Operations dashboard via a web browser
Actual Result:
Able to launch the Wireless Operations Dashboard with either of the
specified URLs
So, this is verified successfully
Release 1.0.11.22 Deployment Date 7/27/2010
QC # Severity
DID59095 NA
NA
DID60175
NA
DID60151
NA
DID60153
NA
DID60069
NA
DID60061
NA
DV12/ 4890
NA
USB18/ 4881
NA
USB 13/ 4882
NA
USB 87/ 4883
NA
CR74a
2-High
4535
3-Medium
4873
3-Medium
4597
3-Medium
4689
3-Medium
4775
3-Medium
4776
3-Medium
4782
3-Medium
4802
4-Low
4806
2-High
4826
2-High
4850
2-High
4920
3-Medium
4932
4-Low
4972
3-Medium
4981
2-High
5001
3-Medium
5037
Deployment Date 7/27/2010
Description Affected Area
BRM: G/L configuration file upload NA
redeploy gl script originally deployed on 7/13 (defect 4727 - original script has control characterless) NA
API Android Upgrade (API upgrade to the DCRM client to support Android) NA
rDVR for non DVR User - Exception message (+++NonDVRCustomer+++ The SetTopBox for this
Customer is not found) if the customer is a Non DVR Customer NA
New/Revised Credit Classes in Siebel - New Credit Classes will be added as well as revisions to existing
Credit Classes NA
Product Catalog Change: QC 4873- Correct message cap on 1500 and 300 messaging plans NA
Make Reason Code mandatory - Ability to require Reason Code for returns/exchanges CRM
Validation of order completion - Ability to perform error check within Siebel prior to tendering a sale in POS CRM
Categorize Product Catalog fields - Ability to filter Products within Product Catalog selection process within
Siebel. CRM
Default to address on new order - Ability to default to Address tab within Siebel for new/change orders. CRM
POS Enhancements - a) improve speed of displaying Siebel order in POS NA
One month free discount is not appearing in the bill feed file for Unlimited Mobile Web - Advanced
Employee plan Product Catalog
Message Cap not working for 300 and 1500 message plans BRM, Product Catalog
Port Flag is not being validated correctly which is causing Incorrect Orders to be created CRM
Tax calculated incorrectly when user enters quantity >1 CRM
Shared plan validation - Validation not available for a provide order when shared plan is created for Add-on
MDN with family plan wrapper where the BAN does not have a shared plan. CRM
Shared plan Validation - Siebel throws validation error 'MDN provided for shared plan is not a part of this
Billing Account' when a MDN with Individual bucket plan is added to a shared plan wrapper. CRM
CRM is allowing to submit return order even when original provide order is not complete CRM
Incoming SMS events were being rejected with 5003 error code (intermittently) BRM
In CRM, Bucket Balance tab, value of 'Current Balance' is interchanged with the value of 'Used Balance'. BRM, AIA, CRM
BRM billing is taking avg of 1 min per Billing account BRM
An ESN swap was performed on MDN but the state of the MDN in UIM is not changed and is still pending
ESN SWAP. OSM,UIM
BRM
Monthly charges missing on June Bill due to cycle change
POS
Increasing the POS Socket Time out from 30 sec to 1 1/2 min for the PaymenTech
Free Minute Unbilled event adjustments not displaying in Siebel CRM, BRM
Accessing VM by dialing your own number is rated incorrectly (M2M), should be rated as Local BRM
Automated Deployment for AIA processes associated with BRM jar files AIA
Increasing the POS Socket Time out from 30 sec to 1 1/2 min for the Multipayment transactions POS
Last Date
Remedy Ticket # Retest Owner Retested Retest Result
NA Adarsha/Barnali 28-Jul Passed
Siddharth/Sunitha 11-Aug Passed
NA
Nitin/Ashish 29-Jul Passed
NA
Nitin/Ashish 29-Jul Passed
NA
Conditionally
Adarsha/Barnali 5-Aug
Passed
NA
Siddharth/Sunitha 27-Jul Passed
NA
Adarsha/Barnali 28-Jul Passed
NA
Adarsha/Barnali 28-Jul Passed
NA
Siddharth/Sunitha 27-Jul Passed
NA
Nitin/Ashish 28-Jul Passed
NA
Ankit/Akshat 14-Sep Passed
NA
Siddharth/Sunitha 8-Sep Passed
NA
Jyothsna NA Pending
NA
Ankit/Akshat 28-Jul Passed
NA
Biplab/Ankit 3-Aug Passed
NA
Gaurav 2-Aug Passed
NA
Gaurav 4-Aug Passed
NA
Ankit/Akshat 30-Jul Passed
CUI000000418219
Nitin/Ashish 28-Jul Passed
NA
Ankit/Akshat 28-Jul Passed
NA
Nitin/Ashish/Siddharth NA Passed
NA
Ankit/Akshat 3-Aug Passed
CUI000000424887
Gaurav 18-Aug Removed
CUI000000432386
Adarsha/Barnali 28-Jul Passed
NA
Biplab/Ankit 2-Aug Passed
NA
Biplab/Ankit 2-Aug Passed
UNO000022184614
Biplab 8-Oct Failed
NA
Adarsha/Barnali 3-Aug Passed
NA
Comments / Observations Recommendation / Next Steps
Passing this DID based on Perri Namer's Comments
Steps:
Run GL File
Expected Result:
GL run should not contain previous month's entries
Actual Result:
GL file was validated for July
No entries for previous month were found (Defect 4727)
We have validated that Data is working fine during Smoke Testing on
7/27 and also later on 7/28 and 7/29
The homepage can be launched and browsed successfully
We have validated that Data is working fine during Smoke Testing on
7/27 and also later on 7/28 and 7/29
The homepage can be launched and browsed successfully
This defect verification involves entering actual customer data ICOMS
while adding wireless codes. A request will be sent to Equifax for their
credit check. Based on their credit check result, credit class in ICOMS is
determined.
Got an update that Production 888 slice is not connected to Equifax.
We can only test for Credit by pass code GL, which gives a credit class
A and a Credit Limit of 1050$
Billing Account # 1-21D69V
Steps:
1. Make a back up of the existing product
2. Update the message cap on Employee 1500 Messaging Plan and
1500 Message Plan to 3,500
3. Update the message cap on Employee 300 Message Plan and 300
Message Plan to 2,700
4. Commit the products to production
Expected Result:
Production Testing Team should verify the customers can make
Messaging calls when they have subscribed to the 1500 Message Plan,
Employee 1500 Message Plan, 300 Message Plan, and Employee 300
Message plan.
Actual Result:
We created the required Messaging Products during Smoke Testing and
verified the Messaging functionality working fine on the new activations QC comments updated
Steps: Submit Telesales/Retail - Exchange/Return Orders without
selecting a reason in Siebel
Expected Result: User should be getting a message popup asking
him/her to enter the reason
Actual Result: User is getting a message asking him/her to enter the
reason for exchange or return
Retail Exchange Order: 1-119162010
Retail Return Order: 1-119162427
Telesales Exchange Order: 1-119235005
Telesales Return Order:1-119234866
QC comments updated
Cases:
1) When the order is created by Retail login, the submit utton will remain
disabled until the Verify button on the order button is hit which validates
the order.
Expected result : This is working as expected is production QC comments updated
Steps:
1. Create an order and click add items.
2. In Pick product applet search with product types.
Expected Result:
Search should result in relevant results
Actual Result:
Relevant Products list is displayed successfully. QC comments updated
Steps:
1. Enter Billing Account (1-1LH8O1) in Billing Account Tab.
2. Click the Name in the billing account column.
3. The control move to the Address Screen.
Expected Result:
The system should show the address screen on clicking the billing
account name.
Actual Result:
Same as expected result QC comments updated
Steps:
1. Create an order for single line in retail profile and verify it.
2. Retrieve that order in POS and make a note of the time taken by POS
to retrieve the order.
Expected Result: The order should be retrieved with improved speed
Actual Result: The order is retrieved with improved speed
Repeat the same for Accessory & Family orders too.
Average time for a single line order is: 8.6 secs
Average time for a family order is: 16.5 secs Retrived the orders in QA environment as well
and the average time to pull the orders is same.
Steps:
Locate an account with Unlimited Web-Advanced and 1st month free
Validate the Bill Feed File
Expected Result:
The 1 month free discount appears in the bill feed file for Unlimited
Mobile Web - Advanced Employee plan
Actual Result:
This defect has been validated successfully in Production
Following is the test data used:
MDN: 7577686663
ICOMS#: 215116765502
This was activated on 8/31 and the bill cyle was 9/1
On checking the Bill Feed file, the relevant discount is available for 1
month free unlimited Mobile Web - Advanced.
QC comments updated
Steps: Regarding Production Validation for this issue,
Expected Result: we are trying to figure out a way to exhaust
Actual Result: 3000 and 5000 messages on the phone.
Scenario 1:
Steps:
1. Create a Order in Seibel.
2. Enter MDN Manually in MDN field in Line Items
3. Click Port In without check in Port IN Flag
Expected Result: Port In will not be allowed when Port In Flag is ot
checked. Once the Flag is checked, it cannot be uncheked and flag
should become read only
Actual Result: Port IN is not allowed when Port In flag is not checked
and once the flag is checked it becomes read only
Scenario 2:
Steps:
1. Make a Order in Seibel and do a Get MDN
2. Click on Port IN or try to check the Port in Flag
Expected Result: Neither Port In should be allowed nor the flag field
can be checked
Actual Result: Neither Port In is allowed nor the flag field can be
checked
QC comments updated
Steps:
1. Create an Order of an accessory with quantity as 1 and check for the
tax amount in Seibel CRM as well as POS
2. Create an order of the same accessory with quantity as 2 and check
the tax amount in Seibel CRM as well as POS
Expected Result: The tax calculated for quantity as 2 should be double
of quantity as 1 in both CRM and POS
Actual Result: The tax calculated for quantity as 2 is double of quantity
as 1 in both CRM & POS QC comments updated
Steps:
1) Take a billing account; create a new sales order
2) Add Voice main package and select shared plan Add-on line
3) Add wrapper for family shared plan and add the Add-on MDN to it.
When selecting the Add-on line/family plan for wrapper, do select a plan
whcih is not available at the BAN level.
4) try making payments and submit the order.
Expected Result:
It should throw an error
Actual Result:
Tested pass in production. While doing payment below error is displayed
. "The Order can not be submitted becuase the Parent or Base Voice
Plan has not been added. Please add the appropriate Main Voice
Package and Customize the Parent Family Plan accordingly" QC comments updated
Steps:
1) Take a BAN which already have a shared plan and a subscription
with individual bucket plan; Create a sales order and add voice package
to it
2) customize it and add Add-on line plan for the shared plan available at
BAN. Submit the order
3) Modify the shared plan wrapper at BAN level and instead of adding
the new Add-on MDN, Add MDN with individual bucket plan and try
submitting the order
Expected Result:
It should give a validation error
Actual Result:
Issue tested succesfully in production.
We have retested two scenarios
1) Adding individual line MDN to family plan share package of same
billing account.
2) Adding individual line MDN to family plan share package of different
billing account.
QC comments updated
Scenario 1 Steps:
1. Make an order in Seibel and make the payment. Don‟t submit the
order
2. Check in the work order tab.
Expected Result: The work order tab should not have the "New" in
enabled state
Actual Result: The work order does not have "New" in enabled state
Scenario 2 Steps:
1. Make an order in Seibel and make the payment. Submit the order
2. Check in the work order tab for "New"
Expected Result: The "New" should be enabled.
Actual Result: The "New" is enabled.
QC comments updated
Steps:
1. Create an MDN having 300 message plan.
2. Send a SMS from that MDN
3. Check in Seibel -> unbilled event details and In BRM
Expected Result:
It should display the count of SMS left out of 300 in BRM and In Siebel
the event should get generate in Unbilled event.
Actual Result:
Number of SMS count is getting decreased i.e. the no of SMS left in the
plan is displayed in BRM and in Siebel event it getting generated
corresponding to each out going and in coming SMS
Note :
screen shot taken and uploaded in QC QC comments updated
Steps:
1. Enter MDN in Subscription Tab an press OK
2. Click at Subscription name
3. Click at Bucket Balance
Expected Result:
1. In the Bucket balance Current Balance & Used Balance should show
the correct figures as per usage
Actual Result:
The Bucket balance Current Balance & Used Balance show the correct
figures as per usage. QC comments updated
Steps:
Monitor Billing Metrices
Expected Result:
The Bill Run time for all Bills on a particular day should not exceed 30
mins
Actual Result:
I have monitored the Bill Metrices post 7/27 and the time is always less
than 30 minutes QC comments updated
Steps:
1. Create a Provide order for a device
2. Create a modify order and in the modify order return-exchange device
and make changes in the plan and submit the order.
3. Activate the swapped device and check that everything works fine
Expected Result: The ESN swap & change in plan should work in
same order
Actual Result: The ESN swap & change in plan successfully worked
out in same order. QC comments updated
Steps:
Expected Result:
Actual Result: This defect is now part of 8/24 release.
Steps: Run a credit card transaction thru POS and validate if the
payments go thru
Expected Result: User should be able to complete the transaction
without errors
Actual Result: User is able to complete the transaction without errors QC comments updated
Steps:
1. Perform a call from the test MDN and check the usage in Seibel &
BRM
2. Raise a service request in Seibel for Unbilled Credit adjustment.
3. Verify the completed SR recoed is displayed in Seibel and the actions
are performed as well.
Expected Result: The SR record should be displayed in Seibel
Actual Result: The SR record is displayed in Seibel QC comments updated
Initial Condition: Voice Plan of 450 mintes
Steps:
1. Make a voicemail call by dialing the number. Check the unbilled
eventy for the call
2. Make a voicemail call by pressing 1. Check the unbilled event for the
call
3. Use all the 450 minutes of the plan and then make voicemail calls by
both dialing the number and pressing 1.
Expected Result: When the Cox free minutes are available the
voicemail calls should deduct from Cox free minutes and when the Cox
free minutes are not available the voicemail calls should be charged
Actual Result: When Cox Free minutes are available voicemail call
gets deducted from Cox Free minutes and when the minutes expire the
call is being charged. QC comments updated
Test Failed. See below for the detailed test results.
1. Account level subscription -> Failed
ICOMS#: 888000142101
SR: 1-187251462
2.Change MDN -> Passed
Old MDN/MSID: 4047591572, 4043963131
New MDN/MSID: 4044499577, 4043963131
SR: 1-187461246
3.Swap MSID -> Failed
MDN: 4044499577
SR: 1-187982884
Old MSID: 4044499577
New MSID: 4047595208
4.Shared Plan creation-> Passed
MDN: 4048491556,4048491591
5.Device Activation -> Passed
MDN: 4048491556,4048491591
6.Usage detail from CRM -> Passed
MDN: 4048491556,4048491591
QC comments updated
Steps: Run a multi payment transaction (cash and credit card) thru POS
and validate if the payments go thru
Expected Result: User should be able to complete the transaction
without errors
Actual Result: User is able to complete the transaction without errors QC comments updated
Deployment Date 7/30/2010
QC # Severity
4202 4-Low
4983 2-High
4999 3-Medium
5014 3-Medium
4203 4-Low
4345 4-Low
4670 4-Low
4786 4-Low
4956 2-High
4982 3-Medium
Description Affected Area
Putting items from interwoven CMS, rather than storing locally Wireless IT QA
UNO000022195565 - WLS TOOLS - CPNI Regulatory issue Triage Team
For incoming calls, customers own number is displayed rather than caller number Product
Background not displayed correctly when usage details spans mulitiple pages Wireless IT QA
IDM cross-site- single-signon issues Wireless IT QA
Change text on the Up Sell page Wireless IT QA
In Wireless Tool the charge displayed is not in line, slightly shifted to the right Wireless IT QA
Wireless Tools- In Firefox text is overlapping with the line for MDN having status as "Awaiting Activation" Wireless IT QA
[Wireless Tools] Date Range for Usage should be allowed upto 31 days L&T
%> sign appearing in the usage summary for a child account, and screen not aligned on firefox Wireless IT QA
Last Date
Remedy Ticket # Retest Owner Retested Retest Result
Passed
NA Siddharth/Gaurav 8/5/2010
Passed
NA Siddharth/Gaurav 8/5/2010
Passed
NA Siddharth/Gaurav 8/3/2010
Passed
NA Siddharth/Gaurav 8/3/2010
Passed
NA Siddharth/Gaurav 8/3/2010
Passed
NA Siddharth/Gaurav 8/3/2010
Passed
NA Siddharth/Gaurav 7/30/2010
Passed
NA Siddharth/Gaurav 8/3/2010
Passed
NA Siddharth/Gaurav 7/30/2010
Passed
NA Siddharth/Gaurav 8/3/2010
Comments / Observations Recommendation / Next Steps
Can't be verified in Production.
QA or production only see's the display on the screen and not the code
written behind to ensure that the code is dynamic and not static QC comments updated
1. Disconnect few MDNs under the WT.
2. After the disonnections are successful,
Expected Result:
verify that the disconnected MDNs should not be displayed in the drop
down lists.
Observed Result:
Defect tested successfully in production. We have disconnected one
MDN(9494563781) on 04/08. Today(05/08) that MDN is excluded from
WT MDN drop list.
Please see attachment for more details. QC comments updated
1. Receive few calls on the MDN registered under WT.
2. Login to WT and verify that for these incoming calls,
Expected Result:WT should display the other Party's number and not
the MDN registered under WT.
Actual Result:
Defect retest passed in production. Now we can see the the other
Party's number and not the MDN registered under WT.
Defect verified for MDN: 6789234582
QC comments updated
1. Create some large usages on MDN under WT.
2. Make sure that the usages on the MDN can be showed over multiple
pages.
Expected Result:
Verify that these usages which span across multiple pages should be
shown properly
Actual Result:
Defect retested passed in production. It is working as expected.
Please see the attachment for more details.
1. Logon to Wireless Tools QC comments updated
2. The Summary Page for the Wireless Tools user is displayed
3. Click the tab for the My Account application
4. The home page for the MyAccount application is displayed for the
same user that was logon in Wireless Tools
5. Sign off the MyAccount application
6 Sign on as a different user
7. Enter the URL for Wireless Tools. For Prod enter:
http://wirelesstools.cox.net/wlt/Home
<redir.aspx?C=0760b0dfbff3446cb8d70c35bc468023&URL=http%3a%2f
%2fwirelesstools.cox.net%2fwlt%2fHome> and ForQA enter:
https://wirelesstools.qa.cox.net/wlt/Home
<redir.aspx?C=0760b0dfbff3446cb8d70c35bc468023&URL=https%3a%
2f%2fwirelesstools.qa.cox.net%2fwlt%2fHome>
Expected Result:
Wireless login page should be displayed.
Actual result:
Issue is working as expected. Now it is displaying login page.
Please see the attachment for more details. QC comments updated
1. Navigate to Wireless Tool homepage.
2. Verify the Up sell page shown.
Expected Result: verify that it should display "Cox is already the
company you trust for phone, TV, and Internet - now you can make life
even simpler with our Unbelievably Fair wireless plans. Add Cox
Wireless today and get started with features like MoneyBack MinutesSM,
free Usage AlertsSM, and great Bundle BenefitsSM".
Actual Result:
I tried this with a different account where all subscriptions were
disconnected
COX_FRIENDLY / c0xnetpass
The Upsell page shows up properly now
Screenshot attached.
This defect can be closed. QC comments updated
1. Create some usages on MDN under WT.
2. Login to WT and view the charges for different event types.
Expected Result:
Verify that the charges should be displaced inline and not shifted to the
right.
Observed Result:
We have verified this in Production and the alignment is now fine. QC comments updated
1. Create a MDN with "Awaiting Activation".
2. Login to WT on Firefox and select the above MDN from drop down list
of MDNs.
Expected Result:
Verify the "Awaiting Activation" Text in firefox.
Actual result:
We have validated this with an "Awaiting Activation" MDN 9492018234
and the behavior is as expected.
No Overlapping text is shown on the page when browsed with Firefox QC comments updated
1. Attempt to check for Wireless Usage for 31 days.
Expected Result:
Verify that user should be allowed to view the usage for 31 days.
Actual Result:
verified this defect in Production and result is as expected QC comments updated
1. Create a Family plan on WT.
2. Login to WT on Firefox.
3. verify the Usage summsry for the MDN under Famaliy plan.
Expected Result:
Verifyt that the usgae summary is shown correctly & the screen should
be aligned properly on Firefox.
Actual Result:
We have verified this in Production with MDN: 9492018234 and it is
working as expected
"%>" is not seen in Usage summary QC comments updated
Deployment Date 8/10/2010
QC # Severity
DID60201/ 4875 2 - High
DID60345 NA
4643/ DID60341 3 - Medium
DID60323 NA
DID60523 NA
DID60561 NA
Description
Product Catalog Tax Configuration change for Defect 4875 - Tax Code change in discount products as well
as regular products
Tax Config File - Product Catalog
Retail Order for purchase accessory orders should not require shipping method.
Instead, system should not submit the order and give error message
GLID Load - Product Catalog
OMADM Workflow 4 hour update
OMADM update PRL (preferred roaming list)
Last Date
Affected Area Remedy Ticket # Retest Owner Retested Retest Result
9/7/2010 Passed
BRM, Product Catalog NA Ankit
9/7/2010 Passed
Product Catalog NA Ankit
Passed
CRM, Product Catalog NA Ashish 8/17/2010
Passed
Product Catalog NA Ashish 8/17/2010
Removed
OMA DM NA Nitin 8/16/2010
Failed
OMA DM NA Nitin 8/17/2010
Comments / Observations Recommendation / Next Steps
Steps:
1. Create orders for the following:
Employee Internet On-the-Go 200MB 4022169231
Employee Internet On-the-Go 5GB 4022169010
Emp Essential Family 1400 with MBM 4022159079
Emp Preferred Family 2100 with MBM 4023011181
Employee Starter 450 with MBM 4022167393
Employee Essential 800 with MBM 4022159226
Employee Unlimmited Moblie Web 4022159079
2. Wait for the billing cycle to get over
3. Check the Tax codes from the BRM tax file
Expected Result: The tax codes should be changed to new ones.
Actual Result: The tax codes have been changed to the new ones. Comments updated in QC
Steps:
1. Create orders for the following:
Employee Internet On-the-Go 200MB 4022169231
Employee Internet On-the-Go 5GB 4022169010
Emp Essential Family 1400 with MBM 4022159079
Emp Preferred Family 2100 with MBM 4023011181
Employee Starter 450 with MBM 4022167393
Employee Essential 800 with MBM 4022159226
Employee Unlimmited Moblie Web 4022159079
2. Wait for the billing cycle to get over
3. Check the Tax codes from the BRM tax file
Expected Result: The tax codes should be changed to new ones.
Actual Result: The tax codes have been changed to the new ones.
When you select any shipping mode it will give you an message saying
"There is a conflict with your last request" and the proceed button
becomes inactive.
As per the mail conversation wid Perri Namer who confirmed this defect
being get fixed.
This defect is rejected from the list because this defect was roll back on
8/11 as Data parameters were not getting updated on newly activated
Kyocera Phones
Steps:
1. Created a new Order.
2. Activated the device, and then check for the PRL in Settings > Phone
Info
Expected Result: The device should show the PRL 10069
Actual Result: The device is showing the PRL 10066 in the device.
Deployment Date 8/13/2010
QC # Severity
DID60457 NA
CR93/ DID60429 NA
CR74(b)/ 4959 2 - High
4107 3 - Medium
4547 3 - Medium
4747 3 - Medium
4757 2 - High
4770 2 - High
4979 3 - Medium
4989 3 - Medium
4991 2 - High
5011 3 - Medium
5012 3 - Medium
5025 3 - Medium
5033 2 - High
5038 3 - Medium
5039 3 - Medium
Description
Display of full payment amount (including dollars and cents) in POS
New Tax Exemption Code
POS Client / Server - Update Bill Pay screen to add customer and payment information
BRM data is being dropped before reaching the GL (on Account Transfers, taxes generated at billing did not
move with usage/MRC charges)
Push cash payments from POS to ADS - ability to push non credit card payments from POS to ADS table
Call Detail Records do not have the Called To and Called From numbers in Seibel. Issue related to offline
records.
Premium sms not being charged correctly
Push checks, money orders, and gift certificates to ADS
MDNs which were never activated, are getting charged an ETF upon disconnect
Siebel billed events - one month mrc promo displaying in duration/consumed minutes and one time charges
are displaying twice.
Night and Weekend calls were displaying as Local. Root cause: time zone was incorrectly defaulting to
GMT vs local time zone for offline calls
MDN status is not changing to unassigned after it is disconnected
Remove version numbers for SwapMDN,SwapMSID webservice and Subscriber Activation webservices.
Dunning(suspend/Resume) from ICOMS failed
SetTitle for AIA Processes - to allow easier operational visibility of AIA processes
BPEL Console JSP Page change to support different versions instances view
Transfer of Liability - Creation of new Validation Message change for Shared Plan Susbcriber
Last Date
Affected Area Remedy Ticket # Retest Owner Retested Retest Result
Passed
POS NA Gaurav Pending
Passed
CRM NA Gaurav 8/17/2010
Passed
POS, AIA NA Gaurav 9/14/2010
Failed
BRM UNO000021769469 Ashish 9/8/2010
Passed
POS NA Ashish 8/18/2010
Passed
BRM, CRM UNO000022076686 Ashish 8/17/2010
8/16/2010 Passed
BRM CUI000000413376 Ankit
POS NA Nitin 9/7/2010 Passed
12/10/2010 Passed
CRM UNO000022184753 Sowmya
Conditionally
BRM NA Ajit 8/30/2010
Passed
BRM UNO000022199252 Ajit 8/19/2010 Passed
Failed
UIM NA Adarsha 8/13/2010
Passed
CRM, AIA NA Sunitha 8/19/2010
Passed
UIM NA Sunitha 8/17/2010
Passed
AIA NA Sunitha 9/8/2010
Passed
AIA NA Barnali 8/17/2010
Blocked
CRM NA Barnali 8/16/2010
Comments / Observations Recommendation / Next Steps
Steps:
Do a ICOMS payment.
Expected Result:
While paying bill check the amount, It should be seen in Dollar and
cents.
Actual Result:
Now the exact amount is shown while doing bill payment.
But the 4th column i.e Pending amount is not shown. As this is tracking
by different Defect id 4959. We are passing this defect on the basis of
complete amoount is shown while doing bill pay (Including cents). QC comments updated
Udate Sieble lov table
Result:
After deployment, Accenture has done successful smoke testing. Closed
Steps:
Take a POS Bill Payment
Expected Result:
Bill pay screen should see all below fields:
- Customer first and last name
- ICOMS unapplied amount
- ADS payment amount
- Functions to continue processing
Actual Result:
It shows all the 4 columns. Screen shot attached in QC QC comments updated
Steps:
1. Create account in Site XXXX
2. Pass Usages for this account (Site XXXX)
3. Transfer this account to Site YYYYY
4. Pass Usage for this account (Site YYYYY)
5. Bill the account with the new site
6. Generate the GL report for Q-Tax for New Site (YYYYY), this account
details should present in that.
Expected Result:
We need to validate, if the charges were generated on the account after
site transfer then it should come in the new sites gl report with new
account no, and if the charges were generated on previous site it will
come in previous sites report with old account no. irrespective of billed
and unbilled status of the charges
Actual Result:
This defect has Failed Production Retest
We validated the GL files from August for Omaha and Orange County
and saw that there are errors in case of Liability Transfers w.r.t incorrect
account numbers and relevant expected results.
QC comments updated
Steps :
Scenario 1:
Wireless Order:-
1. Create an Order in CRM.
2. Fetch the order in POS and do the cash payment.
3. Please check back with DBA if they get this order in ADS Database.
Expected Result :
All the tenders Should be recorded in ADS database.
Actual Result:
The order can be seen in ADS table which has been verified by Brandon
Pettus.
Attaching the scanned copy of the receipt taken from POS machine and
the mail confirmation from Brandon Pettus regarding the value being
seen in the ADS table.
Scenario 2:
ICOMS Order:-
1. Do the partial Bill Payment in POS with Cash (example : Pay like
around $5.00 of the total amount of $100.00)
2. Please check with DBA after doing the Bill Payment if it has been
posted in ADS.
Expected Result :
All the tenders Should be recorded in ADS database and After doing the
Bill Payment in Cash, if try to do the cash payment of same amount
($5.00) again for the same ICOMS Account Number on the same given
day; it should give an error message.
Actual Result:
The order can be seen in ADS table which has been verified by Brandon
Pettus. QC comments updated
Steps:
1. Created two MDNs :
4046641833,4046641706.
2. Perform a long duration voice call (international, Local )on these
numbers.
3.Login in Siebel
4.Go to Subscription->provide the MDN which was used in step 2.
5.Click to Unbilled Event Details tab
Expected Result:
Thecorrect Called to and Called from numbers should appear under
Unbilled event details in Siebel
Actual Result:
The Called to and Called from numbers are appearing under Unbilled
event details in Siebel QC comments updated
Steps:
1. Send SMS to 33433 with text as ZOD or 25434 with text as SEARCH
and follow as per reply of the SMS.
2. Once registered check Unbilled Event Details in Seibel and unbilled
summary in BRM
Expected Result: The unbilled event details in Seibel and unbilled
summary in BRM should show the Premium SMS cahrges.
Actual Result: The unbilled event details in Seibel and unbilled
summary in BRM shows the Premium SMS cahrges.
Screenshots attached for the same Updated in QC
This defect has been passed and Retested by Jennifer Squillante QC comments updated
Defect retested and passed in Production
MDN 1 # 4045938125; sales Order # 1-223061810; Order Date:
11/10/2010;
disconnection sales order # 1-265148653; Disconnection date :
12/9/2010;
MDN 2 # 404858799; sales Order # 1-221761352 ; Order Date:
11/09/2010;
disconnection sales order # 1-266308747; Disconnection date :
12/10/2010;
Steps:
MDN 1 is disconnected in awaiting activation state with in 30 days and
the ETF is verified to be 0
MDN 2 is disconnected in awaiting activation state after the 30 day Comments Updated in QC
period and the ETF is verified to be 0
Steps:
1. Create a shared plan account with 1 month free promo
2. Let the account get billed
3. Check the billed event details tab in siebel
Expected Result:
1. The MRC amount should be displayed in Net Amount field and not in
Duration/Consumed minutes field.
2. For Shipping and Activation fee the events should not appear twice in
the siebel billed event details tab. QC comments updated
Actual Result:
1. The first defect is working as expected. The MRC amount is not
displayed in Duration/Consumed minutes field.
2. 2nd defect is not working as expected. Events like handset,shipping
fee and the Activation fee are still appearing twice in the siebel billed
event details tab.
Screen shots are attached here with "Defect #4989_Production.doc" for
further reference.
Steps:
1. Make/Receive a call from 9:00PM - 7:00AM on Week days.
2. Make/Receive a call on Week ends.
3. Check for the unbilled events in Siebel.
Expected Result: Night and Weekend calls should be displayed as QC comments updated
"Nights_Weekends" but not Local
Actual Result: The defect is retested on MDN 6784817751.
For Night and Weekend calls it is displayed as "Nights_Weekends" but
not Local.
Based on the screenshots from QA, this defect is retested and Failed in
Production. After Disconnecting Subscription in Siebel, UIM status for the
MDN is shown as "Disconnected" instead of "Unassigned". QC comments updated
Steps:
Create a sales order.
Create a SR in CRM to activate the device verify the AIA instance.
Create a SR to change MDN and verify the AIA instance.
Create a SR to swap MSID and verify the AIA instance.
Expected Result:
Should be able to test Activation, change MSn and swap MSID requests
irrespective of the version numbers of processes in AIA.
Actual Result:
Able to test Activation, change MSn and swap MSID requests
irrespective of the version numbers of processes in AIA. QC comments updated
Steps:
Expected Result:
Actual Result: QC comments updated
Steps:
Verify title in BPEL
Expected Result:
All Processes should be passed
Actual Result:
This defect is retested and Passed.
For Process "SendAutoNoteSiebelProvABCS", since SR# is not present,
SRNO word can be removed from the title. QC comments updated
Steps:
Go to BPEL console
Select a process
Click on instances
Expected Result:
When one navigates the instances for old data, he should see stale
instances with different version number
Actual Result:
Stale instances are seen with different version number
Scenario 1: Updated in QC
Steps:
1. Create a family Plan with parent as the primary
2. Create an Liability Transfer SR and try to submit SR
Expected Result:
The following validation message should apear on submission:
"The Subscriber is associated with a Family Voice Plan. Please create a
Modify Order and change the Subscriber to an Individual Plan before
submitting a Liability Transfer Request."
Actual Result:
SR is submitted successfully
Scenario 2:
Steps:
1. Create a family Plan with child as the primary
2. Create an Liability Transfer SR and try to submit SR
Expected Result:
The following validation message should apear on submission:
"The Subscriber is associated with a Family Voice Plan. Please create a
Modify Order and change the Subscriber to an Individual Plan before
submitting a Liability Transfer Request."
Actual Result:
SR is submitted successfull
Scenario 3:
Steps:
1. Create a family Plan where parent is not primary
2. Create an Liability Transfer SR on this parent MDN and try to submit
SR
Expected Result:
The following validation message should apear on submission:
"The Subscriber is associated with a Family Voice Plan. Please create a
Modify Order and change the Subscriber to an Individual Plan before
submitting a Liability Transfer Request."
Actual Result:
The following message is displayed:
"The Subscriber is associated with a Family Voice Plan. Please create a QC comments updated. Moved to 9/26 code
Modify Order and change the Subscriber to an Individual Plan before drop
Release 1.0.11.24 Deployment Date 8/24/2010
QC # Severity
USB23/ 4073
3-Medium
USB76/ CR60
NA
CR109
NA
60325 NA
DID 60827
NA
4323
4-Low
5031
3-Medium
5058
3-Medium
4513
3-Medium
4698
3-Medium
4706 3-Medium
4920
2-High
4985
3-Medium
5002
2-High
5018
2-High
5024
3-Medium
5052
3-Medium
5055
4-Low
5056
2-High
5071
2-High
5077
3-Medium
5078
4-Low
5081
2-High
5101
3-Medium
1.24 Deployment Date 8/24/2010
Description
Affected Area
Discounts - to provide a systematic solution to allow both dollar and percentage
based discounts. In addition, price match and for the system to perform automatic
calculations with the adjustments and taxes. CRM, POS, AIA
Post Void - ability to void a sales transaction prior to submission within Siebel POS, CRM
My Homepage improvements CRM
BRM: G/L configuration file upload Product Catalog
New device - Motorola Milestone (RMS 9120) Product Catalog
Wireless Tools should display a generic error message when Wireless Tools page
not available Wireless Tools
Inconsistency in Number display for Int'l Calls on Wireless Tools BRM, Wireless Tools
Usage and Plan pages incorrectly formatted for child account using IE and FireFox Wireless Tools
POS receipt lacks customer information - customer name and ICOMS account
number should be added to POS receipt POS
Unbilled and Billed GL report for a transferred accounts - When the account is billed
and transferred to the different site mid cycle, the Unbilled and billed for current bill
period transactions are not reported to new GL segment. BRM
Fix for Zone Mapping table issue. This will allow calls from/to numbers on the zone
table to be treated as Mobile to Mobile. BRM
No charges for Monthly charges after Bill Cycle Change. BRM
Need to change the POS customer receipt to reflect original price of handset along
with discounted (subsidy price) when transaction total equals zero POS
Fine tune the Payment/Adjustment process - to allow process to run every 15 mins BRM
MDNs can not send or receive messages upon plan change when changing from
one subpackage to another subpackage BRM
Customer charged for SMS when making MMS call to email address (6245). Root
Cause: Short codes were handled for only sms service not for mms service. BRM
CRM, Wireless
Unbilled detail records retrieval within Siebel is timing out. Tools, BRM, AIA
Modification to pending activation work order in OSM AIA, Fusion
Unable to tender RMA Work Orders thru Mansell POS (pointing to Shadow Lake
Omaha) POS
Display Product Price within Siebel for an RMA Order CRM
Improved Siebel error messages CRM
Addition of four internal AIA codes AIA, Fusion
Create a switch to allow triggering the creation of the bill detail file in BRM BRM
Encrypt customers bank account number,and the payment amount when a
customer chooses to pay bill via Self Care. AIA
Last Date
Remedy Ticket # Retest Owner Retested Retest Result
Passed
NA Adarsha/Biplab 8/27/2010
Failed
NA Biplab 8/31/2010
Failed
NA Adarsha 8/25/2010
NA Ankit 9/7/2010 Passed
Passed
NA Siddharth 8/24/2010
Passed
NA Nitin 8/26/2010
Passed
NA Ram 12/2/2010
Passed
NA Nitin 8/26/2010
Passed
NA Ankit 8/25/2010
Failed
NA Ashish 9/8/2010
Nitin Removed
NA 9/7/2010
Failed
CUI000000 432386 Gaurav 10/13/2010
Passed
NA Ankit 8/25/2010
Passed
NA Ashish 9/9/2010
Passed
UNO0000 22229982 Barnali 8/26/2010
Passed
UNO0000 22239154 Akshat 8/26/2010
Passed
NA Barnali 8/24/2010
Failed
NA Sunitha 8/30/2010
Removed
CUI000000459392 Siddharth / Adarsha 8/25/2010
Passed
NA Siddharth / Adarsha 8/25/2010
Passed
NA Sunitha 8/25/2010
Removed
NA Ajit NA
Passed
NA Siddharth / Adarsha NA
Passed
NA Gaurav 8/26/2010
Comments / Observations Recommendation / Next Steps
Steps:
1. Test all the scenarios attcahed in the Excel and verify the test results
as per expected results mentioned in the spreadsheet.
Expected Result:
The Expected Result should concur as mentioned in the spreadsheet.
Actual Result:
All Test cases in the excel sheet are PASSED.
Steps:
1. Test all the scenarios attcahed in the Excel and verify the test results
as per expected results mentioned in the spreadsheet.
Expected Result:
The Expected Result should concur as mentioned in the spreadsheet.
Actual Result:
$0.00 transactions can’t be post voided.
QC ID # 5172 is logged for the same.
Steps: Validate Siebel CRM Home page
Expected Result: Enhancements should be per the FD
Actual Result: Links are not shown in Release Notes and in Method
and Procedure Updates section. Also a ticket CUI000000483692 is
created for the data that in shown in My Orders section
Passing this DID based on Perri Namer's Comments
Since this is hidden in Production package, there is no way to validate
this DID in Production as of now
So, closing based on comments from the DID ticket
Wireless Tools need to have an error page, text should come from
Marketing
Actual Result:
Defect is passed as per the confirmaiton from Other team(Mail Attached) QC Comments updated
This defect has been verified successfully.
Steps:
1. Selected a wireless tools device which has international
calling enabled.
2. Made calls to Mexico, Canada and India.
3. Checked Unbilled events in CRM
4. Checked usage in Wireless tools.
5. Checked usage in BRM
6. Cross verified the usage number entries in Wireless
tools, CRM and BRM
Expected Result:
Consistency in display of numbers among all the numbers
Siddharth Somani <n1ssomani>, 9/7/2010:
We are in process of creating the required Test
Actual Result: Data for this Defect validation (Int'l Calls
All usage number entries are in consistace. to/from Mexico and Canada)
Steps:
1. Logon on to QA or Dev as cr52act16_01 / c0xnetpass in IE or FireFox
2. The Summary page is displalyed. On FireFox the background is
overlapping the details section
3. Click the Usage Tab on the Summary page
4. The Usage page is displayed. The bottom of the details section is to
the right of the details section.
5. Click the Plan Tab on the Usage page
6. The Plan page is displayed. The plan page has two Cox headers
Expected Result:
The plan page should not have two Cox headers
Actual Result:
It is working as Expected QC Comments updated
Steps:
1. Pay bill of an account
2. Print the POS receipt and validate the customer name & Account
Information
Expected Result: The Customer name & account information should
be present in the receipt.
Actual Result: The Customer name & account information is present in
the receipt.
Screen shot attached for reference
QC Comments updated
This defect has Failed Production Retest
We validated the GL files from August for Omaha and Orange County
and saw that there are errors in case of Liability Transfers w.r.t incorrect
account numbers and relevant expected results.
QC Comments updated
This defect has been removed from the list as per the comments there
in QC.
Prafulla Nibandhe <n1pniban>, 8/6/2010:
Removing this from 08/24 release list.
________________________________________
Piyush Wadhwani <n1pwadhwa>, 8/11/2010: I have raised the dmr
DID22891 for the deployment of the code. we need to do performance
testing for voice and sms calls.
________________________________________
George Rounds <n1gerounds>, 8/12/2010: Assigned to KWorsham to
be retested in QA.
________________________________________
Ken Worsham <keworsha>, 8/20/2010: This fix was delivered to QA1
after the cutoff for the 8/24 Production Release so this will not be tested
in QA1 before the code merge.
Steps:
Check Partial and full month billing after billing cycle change
Expected Result:
Invoice should show both partial and full month billing
Actual Result:
Invoice is showing partial month billing for MDN but there is no
component for next month MRC. New lines partial month billing is also
not shown. QC Comments updated
Steps:
1. Create an order for a device and make the OTC as $0 by adding
discounts
2. Print receipt for the same order
Expected Result: The receipt should contain the actual price as well
as the discounts provided
Actual Result: The receipt contains the actual price of the device and
the discounts provided
Screenshot attached for reference
QC Comments updated
This defect has passed Production Validation
A credit Adjustment of $ 3.50 was made to Billing Account: 1-1J8JCD on
9/8
It did not get allocated within 15 minutes but only got reflected next day
This clarifies that the payments/adjustments made do not get updated
every 15 minutes but only 2 times a day QC Comments updated
Steps:
Scenario 1:
1. A new MDN is created. For the Voice plans Premier talk-text-
messaging plan is choosen
2. The phone is activated with the new MDN (4048498558)
3. Voice, SMS/MMS, data plans are checked to confirm they are
functional
Scenario 2:
1. The plan is then modified to choose: 450 starter pack(voice), 300
messages(messages), Pay as you go (web).
2. Voice, SMS/MMS, data plans are checked to confirm they are
functional
Scenario 3:
1. The plan is again modified back to Premier talk-text-messaging Plan
2. Voice, SMS/MMS, data plans are checked to confirm they are
functional
Expected Result:
MDNs should be able to send or receive messages upon plan change
(i.e. Sub-package change ONLY)
Actual Result:
The MDN is able to send or receive messages upon sub plan change.
Voice and data are also functioning properly after the plan change
The test case is passed in production QC Comments updated
Tested and Passed in Production.
The screenshots of BRM and Seibel CRM have been attatched showing
the reduction of Bucket Balance for the MMS sent to 6245 and
appropriate charges are being levied on the customer. QC Comments updated
Steps:
Select an active MDN and perform query to retrieve unbilled usage
records.
Expected Result:
Unbilled usage should be reflected correctly and the query shouldn’t
return NO RESULTS
Actual Result:
Unbilled usage is reflected in the returned record, but certain
observations are noticed:
1. For family plans and only for Voice call records, 2/3 instances are
returned, one with positive net value, one with negative net value and
one with zero net value. The zero net value is denoting the plan
associated.
2. For family plans and only for Voice call records, duration is returning a
fractional value for some instances
So the defect is conditionally passed
The MDNs used for testing: 402-709-1919, 402-871-9436, 402-301-
1181 (All are family Plans) QC Comments updated
Precondition:
Billing account address should be long.
Steps:
Create a sales order and observe the SCM fail, Change the address and
resubmit the order.
Expected Result:
Order should complete without errors.
Actual Result:
Order is not completed due to fail in OSM.
Steps:
Perform an accessory return via Retail
Verify that the RMA order can be retieved withou an error message and
refund amount shown in non-zero
Expected Result:
Verify that the RMA order can be retieved withou an error message and
refund amount shown in non-zero
Actual Result:
The order can be completed only with a workaround: Manually populate QC Comments updated
the "Payment Receipt Number" field before submitting the order
Otherwise, an error message comes up asking to print receipt again [Adarsha] Passed as part 8/12 smoke testing,
even after getting the receipt Hot fixes sheet is updated
Steps:
1. Create an Provide order and Submit it.
Create RMA Order and check the price of return product. Proceed
with other steps and clcik Verify.
Cancel the RMA Order and raise new RMA Order and click Populate
Order Line button.
2. Create an Provide order and Submit it.
Raise Modify Order for L2L, Upgrade and Downgrade scenarios and
after order is verified check actual price is populated.
Expected Result:
THe new RMA Order should be able to fetch all records and populate
the product(s) price
Actual Result:
We created an RMA Order, verified and Cancelled the same.
Next, we created another RMA Order and observed that is working as
expected
All the items are populated and product prices are also shown
successfully
1-140745298 - Provide Order
1-141428648 - RMA Order QC Comments updated
Scenario#1
Steps:
i. Create a family plan with two MDNS
ii. Submit the order before creating a bucket and check the error
message.
Expected Result:
Error message should display as "Please add family plan package and
add corresponding MDNs to the plan".
Actual Result:
Error message displaying as expected.
Scenario#2
Steps:
i. Create a bucket without MDNs.
ii. Submit the order and check the error message.
Expected Result:
Error message should display as "Please customize the family plan and
enter corresponding MDNs."
Actual Result:
Error message displaying as expected.
Scenario#3
Steps:
i.Create a family pack With different package from parent and child
packages.
ii. Submit the order and check the error message.
Expected Result:
Error message should display as"The Family Plans Main Package does
not have the correct Voice Plan. Please Customize and select the
appropriate plan that matches the subscriber".
Actual Result: Updated in QC.
Steps:
Expected Result:
Per QC comments, this is removed from 8/24
Actual Result: list
Description:
Bill Detail file is created by BRM along with the Summary file at the time
of bill run and both Summary and Detail files are then sent to ICOMS for
bill consolidation and presentation. ICOMS billing process is not using
the data in the detail file for the bill creation. It only uses the Summary
file.
Creation of Bill Details file is a resource intensive process and therefore
impacts the overall bill run time. This change is to make the creation of
the bill detail file optional by including a switch - defaulting to No. If for
triage purposes, detail bill file is required, the configurable switch would
allow that without any code change
Observed Result:
From the Operations Dashboard, it looks like there are no records for
the Bill Detail Files on last night's Bill Cycle run.
I would say that the functionality is working fine now
Steps:
Encrypt customers bank account number,and the payment amount
when a customer chooses to pay bill via Self Care.
Expected Result:
In AIA encrypted data should not be seen within one of the Processes
SubscriberActivationEBF
Actual Result:
Working as Expected QC Comments updated
Deployment Date 9/03/2010
QC # Severity
5181/
DID61215 2-High
5174 2-High
DID61213 NA
Date 9/03/2010
Description
Affected Area
ICOMS JSP change to fix concatenated address for Create Customer (Jboss App) ICOMS
Receipt is not getting printed for orders containing lengthy discounted line Items in POS POS
Bounce CRM (addressing RunTime errors) CRM
Last Date
Remedy Ticket # Retest Owner Retested Retest Result
NA Gaurav/Siddharth 9/14/2010 Passed
CUI00000 0488892 Adarsha 9/7/2010 Passed
NA Gaurav/Siddharth 9/14/2010 Passed
Comments / Observations Recommendation / Next Steps
We have tested this defect on newly created ICOMS account,
And verified the address displayed.
Address is shown correctly. Earlier in address field, address
was shown as twice.
ICOMS account we checked are:
888000166701
888000166801
Steps:
215013117506 QC comments updated
1) Create an order in CRM which has the discounted line Item
that exceeds 24 characters.
2) For best case possibiliites of recreating this issue, have the
price of the discounted line Item greater than 100.00 dollars.
3) Tender this out in POS.
4) POS will be unable to print the Receipt and "Printer offline"
issue will pop up.
Expected Result:
5) Record will be updated in CRM but the Receipt is not
generated.
6) Try to Reprint the Receipt, the same issue happens.
Actual Result:
This defect is retested in Production and passed as part of 9/3
smoke testing.
Sales Order # 1-151179289. We were able to pull the Siebel
Order in POS and tendered a 0.00$ amount. Attached email
has more details...Request to mark this as closed-verified.
QC comments updated
Bounce CRM (addressing RunTime errors)
This DID was tested and closed by
accenture
Deployment Date 9/26/2010
QC # Severity
5039 (BOT 1221) 2-High
5152 (BOT 1085) 3-Medium
5172 (USB76)
(BOT 1280) 2-High
5199 (BOT 1224) 2-High
5219 (BOT 1026) 2-High
5277 (BOT 1270) 4-Low
DID60407 NA
TCR08 NA
TER02 NA
TER17 NA
TER30 NA
TER36 NA
Sprint Maintenance NA
DID61339 NA
ECM00000
0133977 NA
ECM00000
0133978 NA
BOT1320 NA
9/26/2010
Description
Affected Area
Request to improve 'Transfer of Liability' validation message for Shared Plan
Subscriber CRM
Voice durations are not matching between Siebel and BRM (linked to 5157 & 5158).
In addition, multiple records being created for a single voice call. BRM
Users unable to perform POST Voids on $0.00 transactions. Needed to be able to
support gifted phones and to provide receipt. CRM
Several issues w/CR109: a) My Orders window displaying other rep orders, b)
Admin Alerts now working as expected, c) My Orders window & My Service Request
window not defaulting to current date/time CRM
Billed Events within Seibel do not display since 8/24 release BRM
ICOMS Dunning Process response is taking 3 to 4 minutes AIA
Rel 1.1 (BOT) Oracle Stack
Default Call Fwd Action while activating subscriber on Huawei HLR ASAP
Shared Usage Summary for Telespree - change in the AIA
getSharedUsageSummary API to include the Shared Plan Level Summary, so that
Telespree can directly present that info instead of putting extensive logic to figure
out the Summary Totals Telespree
Add Provisioning Retry Capability - performance improvement that enable a
resubmission of a provisioning request to the HLR only in cases where a retry ASAP/OSM/ AIA/
probably would succeed e.g. timeout, network problems etc. CRM
Suspension/Resumption of SMS services - when suspending Voice services the
HLR, ASAP needs to also disable SMS Services on the HLR. When the customer
voice service is resumed, SMS should also be enabled. ASAP
Modifications for Device Swaps to allow both the old and new device to worked after
completing the swap. Issue was uncovered where subscriber was retaining the
original IMSI, however Huawei platform requires IMSI to be tied to device. ASAP
Sprint Maintenance Window Sprint
BOT: Backup Applications in support of BOT R1.1 code deployment (DID60407) Oracle Stack
Telespree change in support of R1.1 BOT Enablement Telespree
Interop change in support of R1.1 BOT Enablement Interop
The Swap ESN Service Request will be removed from the Call Type Tier 2 drop
down on the Service Requests sub tab of the Subscription Screen. This
functionality will now be completed by modifying an order, choosing from a selection
of $0 handsets, and then submitting the order. CRM
Last Date
Remedy Ticket # Retest Owner Retested Retest Result
NA Siddharth 10/6/2010 Passed
CUI00000048293
4 Ankit 10/6/2010 Passed
NA Adarsha 10/6/2010 Passed
NA Siddharth 10/6/2010 Failed
NA Gaurav 10/6/2010 Passed
NA Adarsha Pending Pending
NA NA 9/26/2010 Passed
Conditionally
NA Neeti 12/6/2010 Passed
NA Adarsha Pending Pending
NA Adarsha Pending Pending
NA Neeti 12/6/2010 Pending
NA Neeti 10/14/2010 Pending
NA NA 9/26/2010 Passed
NA NA 11/8/2010 Passed
NA Adarsha 10/7/2010 Passed
NA Adarsha 10/7/2010 Passed
NA Siddharth 10/6/2010 Passed
Comments / Observations Recommendation / Next Steps
This defect is now validated with a Parent and Child changed to
Primary each and it works fine
We now get the correct validation error message that is
expected
Created a Employee Family plan with 800 min (MDN:
7575594290, 7575594287) with promotional offers
Some voice call usage is generated from MDN: 7575594287
All calls are reflected in Siebel as per their usage
Wireless Tool also showing correct usage
We are able to perform post voids for 0.00$ transactions
My Orders window does not display other rep orders now
However,
- There is still no link to "Release Notes" and "M&P Updates"
- Also, the "Release Notes" and "M&P Updates" can be
removed from the front page via "Edit Layout"
Defect 5219 is passed.
We checked “Billed Event” details for MDN: 6784817751, 4249039979.
It is shown properly for both the MDN‟s.
Marking this DID as passed, since the code was PV ready for
BOT Testing.
This Defect is validated and can be passed in MVNO.Voicemail can be
recorded for the newly activated phone even the customer has not setup This is to be tested for BOT, will be tested at a
the voicemail for the first time. later stage
Need to verify same defect for BOT.
Waiting for the device to be activated in BOT.
Will be verified during BOT regression Post
11/9
Waiting for the device to be activated in BOT.
Marking this ECM ticket as passed. Telespree functionalities will
be tested as part of BOT PV Testing
Marking this ECM ticket as passed. Interop functionalities will
be tested as part of BOT PV Testing
The Swap ESN Service Request will be removed from the
Call Type Tier 2 drop down on the Service Requests sub
tab of the Subscription Screen. This functionality will now
be completed by modifying an order, choosing from a
selection of $0 handsets, and then submitting the order.
Deployment Date 10/08/2010
QC # Severity
5074/ DID60641 4-Low
DID60639 NA
1345/ DID61799 2-High
1363/ DID61795 2-High
1365/ DID61801 2-High
DID61879 4-Low
DID61765 NA
DID61713 NA
1393/DID61883 NA
10/08/2010
Description
Affected Area
Product Catalog Change: Create separate international SMS plan which will allow
International SMS to display separately on the invoice (RMS9089) Product Catalog
Product Catalog Change: Add 3 month free discount Product Catalog
Product Catalog: Correct the Unlimited Messaging and Mobile web discount product Product Catalog
Product Catalog: Create 50MB data plan for employees and non-employee accounts Product Catalog
Product Catalog: Update price on devices Product Catalog
Product Catalog: Cox RMA kit Main package to be updated to include returns for
telesales Product Catalog
POS - install Back Office and store servers (FM + PEN) POS
PCI Compliance Audit of Credit Card Servers Credit Card Servers
Product Catalog: Update discounts due to parenthesis in the product name (approx
46 employee add-a-line plans) Product Catalog
Last Date
Remedy Ticket # Retest Owner Retested Retest Result
NA Ashish Pending Pending
CUI00000048293
4 Sunitha 10/19/2010 Passed
NA Sunitha 11/3/2010 Passed
NA Ashish Pending Pending
NA Ankit 10/22/2010 Passed
NA Ankit 10/18/2010 Passed
NA Gaurav 10/13/2010 Removed
NA Gaurav 10/13/2010 Passed
NA Ankit 11/8/2010 Passed
Comments / Observations Recommendation / Next Steps
This promos are added in market during August end to give 3
month promo. 3 month discount was given by selecting 1
month promo.
Steps:
Create an individual plan in Employee account with "Employee
Unl Messaging and Mobile
Web Standard Discount" dicount.
After bill generation, check the partial and full month discounts
in Bill.
Expected Result:
Partial and full month discounts are should be seen in bill.
Actual Result:
Partial and full month discounts are seen in bill.
Defect retest passed in production. All prodcuts price is udated.
Steps:
1. Make a provide order for a device/data card in telesales profile and
submit the order
2. Make a RMA order for the same device/data card through its provide
order
3. Verify the device/data card is present in customize screen in RMA
order
Expected: The Device/data card is present in product catalog in
customize screen
Actual: The Device/data card is present in product catalog in customize
screen
Seibel ID: 1-186138375
Ticket is moved to 10/14
Smoke testing was successfully performed. Closed
Steps:
1. Start making a provide order for Default Billing Account.
2. Customize the order
3. Enter in the Voice Plan Details Screen
4. Verify the available promos.
5. Repeat the steps for Employee Billing Account.
Expected Result: The Promos available will be same as the Voice plans
/ Emp Voice PLan available
Actual Result: The Promos available are same as Voice PLan/Employee
Voice PLan.
QC Comments updated
Deployment Date 10/12/2010
QC #/TCR/TERs Severity
1283 2-High
1344 3-Medium
1362 2-High
4949 3-Medium
5049 2-High
5068 2-High
5153 3-Medium
5159 3-Medium
5185 3-Medium
5197 2-High
5208 3-Medium
5226 4-Low
5227 3-Medium
5240 3-Medium
5246 3-Medium
5247 3-Medium
5259 2-High
TER05 NA
TER07a NA
TER16 NA
TER35 NA
TER37 NA
5213 3-Medium
10/12/2010
Description
[Siebel] Soft error while de-activating a handset from Siebel
Payment missing in BRM
[SCM] - Error msg is displayed when attempting to change a plan
POS Client - Client Logs should be written to a shared Location in POS
**UNO000022099508** GDI Malformed Response message
OCSG JVM Tuning
Wireless Tools Beta Test defect D3
Wireless Tools Beta Testing defect D14 - Data is being charged at inconsistent per kb rates
POS Travelers Checks are not getting approved in DEV-INT (After implementing defect
5208)
UNO000022384465 - E2E OTA's failing
POS Server - Host entry should be changed from dukewiaia01 to aia.wireless.cox.net in
Production
POS Server - Error message needs to be changed for the orders that have completed
Payments.
Truly 0KB MMS should not show up in Wireless Tools
Modify Blackline feed data from POS and ADS
POS Server - Enhancements to Store Hierarchy
POS Server - Configuring the web services to be a part of config file
Bill detail file is not generated during billing.
Device EDF Load
BRM/Bill Feed Comparison
AIA Retry Logic to BRM/CRM Calls
Wireless Tools Active Items Display
Support of Hybrid Devices
Production Wireless Tools Beta Testing - Minor verbiage changes
Last Date
Affected Area Remedy Ticket # Retest Owner Retested
Cox Branded Phones;Oracle Siebel CRM NA Sunita 10/12/2010
Oracle Siebel CRM NA Biplab 10/14/2010
Oracle Siebel CRM NA Barnali 10/12/2010
Oracle Retail POS NA Adarsha 10/20/2010
Oracle OSCG Active Mediation UNO000022099508 Ram Pending
Oracle OSCG Active Mediation UNO000022178507 Biplab 10/19/2010
Wireless Tools NA Ashish 11/1/2010
Wireless Tools NA Ashish 11/1/2010
Oracle Fusion + AIA NA Ankit 10/12/2010
Oracle Fusion + AIA UNO000022384465 Barnali 10/12/2010
Oracle Retail POS NA Adarsha 10/12/2010
Oracle Retail POS NA Adarsha 10/12/2010
Wireless Tools NA Gaurav 11/1/2010
Legacy Middleware NA Ankit 10/21/2010
Oracle Retail POS NA Ankit 11/2/2010
Oracle Retail POS NA Ankit 10/12/2010
Oracle BRM NA Sunita 11/3/2010
UIM/OSM NA Gaurav 11/2/2010
BRM/ICOMS NA Deepak 12/6/2010
AIA NA Adarsha Pending
Wireless Tools NA Gaurav 11/10/2010
Product Catalog/Oracle Siebel CRM NA Siddharth Somani 11/30/2010
Wireless Tools NA Gaurav 10/13/2010
Retest Result Comments / Observations Recommendation / Next Steps
Steps:
Go to the MDN's subscription page.
Go to the installed assets.
Click on disconnect and select the reason for disconnect as "CBS- Defect is Passed.
Business Closed" . Device is getting disconnected successfully, no
click on Submit button. soft error is occurring.
Expected Result:
MDN should get disconnected and device should get deactivated. Order #: 1-191799789
Actual Result: MDN#: 4048575777
Passed MDN is disconnected and the device got deactivated successfully. Billing Account #: 1-2RHDLH
A remedy ticket is logged to remove additional fields shown in the
payment type. CUI000000529196
Removed QC comments updated
The warning that is displayed, is expected for this scenario.
When we go from one credit back plan to another, CRM
changes the associated discounts in the background. So the
user has to click on PROCEED, so that the CRM will configure
the products properly.
Passed Passed in Production
Defect retest passed in production. All Logs are shown in
Passed centralized location
Pending
Removed The fix was rolled back on 10/19 QC comments updated
Passed QC comments updated
Data charges are seen consistent with the usage (i.e. $0.01 per kb)
Passed QC comments updated
Steps:
1. Create an order for an accessory in Seibel
2. Verify the order
3. Make payment of the order in POS through Travelers Check
Expected Result:
The payment should go through
Actual Result:
The System goes offline when payment mode as Travelers Check is
selected
Failed Seibel Order ID: 1-191418649
AT&T Port In successfully executed.
MDN:6787561694
Order #:1-191392452
Passed Passed in Production
Spoke to Santhosh N from Accenture, he validated the change in Prod
Passed AIA webservices and confirmed the same.
Steps:
1. Create an order $0.00 (or any amount) and tender it out in
POS to get the Receipt.
2. Try re-querying the same order in POS
Expected: User should get an error message saying" This
order has already been processed an cannot be retrieved at
this time
Expected: User is getting an error message saying" This order
has already been processed an cannot be retrieved at this time
Passed Order #1-191418452, 1-191418477, 1-191418501
Passed Defect is under retest QC comments updated
As per email from Brandon Pettus the defect is passed in
production.
Steps:
1. Get the Blackline feed file.
2. Get the financial data verified.
Expected Result: The financial data should be correct in the file.
Actual Result: The financial data is correct in the blackline feed
Passed file
Macarthur Mall Store has been newly setup.
Steps:
1. Make an order/bill payment for a newly setup store
Expected Result: The transaction should be successfully
Actual Result: The transaction is successful.
Transaction Number: 001730010022
Passed
Steps:
1. Create an order for an accessory in Seibel
2. Verify the order
3. Make payment of the order in POS through Travelers Check
Expected Result:
The payment should go through
Actual Result:
The System goes offline when payment mode as Travelers Check is
selected
Failed Seibel Order ID: 1-191418649
Bill Detail file is getting generated.
Passed Verified for Billing Account #: 1-JZEO2
Removed Postpone to 11/02 release
The amount for the ICOMS account in the Bill Feed file and
Passed BRM are same. The ICOMS #215013155104. The Bill amount
is $125.99.
Pending
Passed
This defect can be Closed as successfully Verified.
We are able to get a separate list of Devices replicated for MVNo and
BOT with relevant coloring w.r.t the relevant Network Indicator (Cox or
Passed CoxPlus)
Defect retest passed in production. Please see below retest results:
· "Messaging" Is displayed on the Summary page and Usage page
summary section and detail section instead of "Message"
· "Plan Minute used" is displayed on the Summary page and the
Usage page summary section instead of "Minute used"
· The new tab verbiages are
o "Account Summary" instead of "Summary"
Passed o "Usage Detail" instead of "Usage" QC comments updated
Deployment Date 10/12/2010
QC #/TCR/TERs Severity
1469 2-High
CR 92 NA
1415 3-Medium
1416 3-Medium
1418 2-High
1419 2-High
1420 2-High
1422 3-Medium
1427 3-Medium
1429 2-High
1458a 3-Medium
1485 6-Tracking
1319 4-Low
10/12/2010
Description
POS Server - Increase the Timeout interval while fetching Order from Seibel CRM
system
Global POS Receipt Editing - Need to modify the text in our POS machines globally
across different markets instead of having to modify one machine at a time
Disconnected MDN's have to be returned back from aging
The existing (pre-9/26) HP Policies are missing in UIM
UIM fetching multiple MDN's
Fetching MDN from a reserved MDN block that was assigned against ICOMs
account
Unable to Activate the Old (Freed) ESN with new subscription after the ESN Swap
was performed.
MDN assigned with Administrative Class Test is not retrieved
Client Side BS needs to modified for adding code to Destroy object at end of code
PV1.1-INCORECT VM NUMBER BEING PROVISIONED
ASAP is provisioning incorrect number when setting the hotline number on
suspended accounts (interim solution)
Change OCSG timer from 5 sec to 3 sec (for Interop)
POS Server - Return order showing incorrect change amount
Last Date
Affected Area Remedy Ticket # Retest Owner Retested
POS NA Gaurav/Ankit 10/19/2010
POS NA Gaurav/Ankit 12/8/2010
UIM NA Adarsha 11/2/2010
UIM NA Biplab 10/19/2010
UNO0000
UIM 22514150 Deepak 12/6/2010
UNO0000
UIM 22497538 Barnali 10/19/2010
UNO0000
UIM 22513700 Siddharth 10/19/2010
UIM NA Deepak 12/10/2010
CRM NA Barnali 10/19/2010
UNO0000
ASAP 22522336 Ankit 11/2/2010
UNO0000
ASAP 22541261 Sunitha 11/8/2010
OCSG NA Deepak Pending
POS NA Gaurav/Ankit 10/19/2010
Retest Result Comments / Observations
We tried 2 RMA orders. Both are completed and payment were fetch
Passed successfully.
Defect Passed in Production.
Global POS Receipt Print started working. The current information in the
receipt is about a promotional offer of 500,000 Pennies.
Passed Transaction ID: 000010010258; 000010010259
This issue cannot be executed, New issue being raised issue #
Removed 1462 to install a patch which is still in a pending status.
Tested PASSED.
The Cox-Data & Cox-MVNO are now shown in the UIM under
Passed the MVNO HP Policy
Billing account 1-3ZAIGZ with 2 new sales order at same instance
created and clicked get MDN at same time and both MDN got
successfully from UIM
Sales order# 1-261030793
Mdn: 4055436040
Sales order#1-261151622
Passed Mdn:4055436029
As per Garima Bichhal's comment dated 9/17/2009, we have tested the
Resource Id is "840" with amount adjustment and and the Resource Id =
"5000010" with minutes adjustment. Please refer to the attached
screenshot for details of the orders.
MDN used: 4048400918
Billing a/c #:1-8JZXY
Passed Passed in Production
Upgrade/Downgrade:
ESN1: A00000048D9803 with MDN 4047594047 -> ESN2:
A000001D110E4E
After Swap, ESN 2 was activated with the MDN 4047594047
successfully
After activation, the Custom Status for ESN1 in UIM was Blank
with status as “Unassigned”
Like-Like ESN Swap:
ESN3: A100000DA8AA72 with 4044849173 -> ESN4:
A100000DA8AA76
After Swap, ESN 4 was activated with the MDN 4047594047
successfully
After activation, the Custom Status for ESN3 in UIM was Blank
with status as “Unassigned”
So, it looks like the issue has been resolved and the ticket can
be closed.
We are now able to activate the earlier ESN successfully after
ESN Swap and the status is shown as Blank instead of “Swap”
Passed
MDN#405-543-6391 is assigned to ICOMS#131063388201 in
UIM .A new sales order is made on this particular ICOMS
Passed
Accout, The reserved MDN is displayed when clicked GET MDN
button.
The subscription can be successfully suspended after it was previously
suspended and resumed.
MDN used: 4048400918
Billing a/c #: 1-2P8BB0
Passed Passed in production
Steps:
1. Configure Voice Mail on an active MDN
2. Leave a voice mail on the number
3. Retrieve the voice mail and listen to it
Expected Result: Correct Voicemail box should be configured
and voicemails should work
Actual Result: Voice Mail Box is configured correctly and
voicemails can be accessed.
MDN Utilized: 4055436511 & 4055436003
Passed
Steps:
Suspend a BOT Mobile
Make MO call form suspended MDN
Expected Result:
MO calls made from suspended number takes to a Voicemail IVR.
Actual Result:
MO calls made from suspended number takes to an IVR saying “Your
call can not be completed, Please hold for the Cox Communications
costumer care representative; your call may be recorded or monitored
for the quality purpose “and after that the call gets connected to
Costumer care rep.
Passed
Pending In QC this deffect issue is still in open status
Steps:
We created a Provide orders with 3 Accessories
Create a RMA order to return one of the accessory
Expected Result:
Recipt should show only the returned item not other times
Actual Result:
Passed Working as Expected
Recommendation / Next Steps
QC comments updated.
Comments updated in QC
Comments updated in QC
QC comments updated.
Deployment Date 10/27/2010
QC #/TCR/TERs Severity
DID62173 NA
DID62245 NA
DID62259 NA
5261/ DID61911 NA
TER05 NA
1376 NA
1481 NA
1487 NA
1488 NA
ECM000000138229 NA
61289 NA
Description
Affected Area
GL Upload BRM
Restart OC4j_SOA and modify logging parameter AIA
UIM: Modify device configuration UIM
Settlement decryption service can not handle more than 500 records for Credit card
decryption - when settlement includes more than 500 records, the decryption service
for processing Credit Card fails. Paymentech
Device EDF Load - solution to process the EDF file at a much faster rate and
eliminate the impacts to regular Sales Order and OTA, as well as eliminate the
dependency on OSM. UIM
BOT Release 1.1 Number Porting UIM is displaying an error in OSM when
submitting an activation request in Seibel in QA2 AIA
Lerg Rate Center is being displayed wrong in production in UIM User Interface UIM
UIM does not allow to add new HP Policies from UI UIM
Naming convention issue with Rate Center creation UIM
Wireless Security
IP Pool change Operations
Increase MaxConnection setting in AIA on both the nodes AIA
Last Date Recommendation /
Remedy Ticket # Retest Owner Retested Retest Result Comments / Observations Next Steps
NA 11/8/2010 Passed
NA 11/8/2010 Passed
NA 11/8/2010 Passed
NA Adarsha Pending Pending
NA Ankit Pending Pending
Defect Passed in
Production. Please
Close the defect.
Activate a Port In
MDN on BOT
Comments
12/1/2010 Passed Network and verofy
updated in QC
the status of UIM in
OSM. The number
should be succesfully
activated.
MDN: 4052046339
NA Ankit
Steps:
Login into UIM
Select Telephone
Number Link
In Specification Select
LERG NPA-NXX-X. Click
Search.
In LERG Rate Center
Column proper rate
center is displayed.
Click on any Phone
Number .In Phone
number Summary Page
proper LERG Rate
NA 11/8/2010 Passed center is displayed
This Defect is still in
pending status because
we are waiting for DM
team to confirm
whether the defect is
released for production
NA Jyothsna Pending Pending or not.
NA Jyothsna Pending Pending
NA Ankit Pending Pending
NA 11/8/2010 Passed
Deployment Date 11/02/2010
QC #/TCR/TERs Severity
DID62011/ 1451 4-Low
DID62405/ 1496 4-Low
DID62337/ 1550 4-Low
ECM000000137081 NA
ECM000000007882 NA
DID62381 NA
DID62327 NA
DID62465 NA
NA NA
DID62455/1553 2-High
DID62455/1532 2-High
Description
Affected Area
Product Catalog - Remove default family plan Emp Premier Family Unlimited Talk
and Premier Family Unlimited Talk from the Employee and Consumer Bundles Product Catalog
Product Catalog - new internet on the go activation fee Product Catalog
Product Catalog - Unlimited text and Unlimited Web exclusion - Add a new
constraint to the Voice Plans and Employee Voice Plans sub-packages to exclude
Unlimited Text and Unlimited Web products when the user selects a family voice
plan. Product Catalog
AAA - This change is for the certificates used on the AAA API for
adding/removing/updating users. AAA
The OTASP IVR 1.3 Release to address BPT PRL Updates Interop
Restart OCSG Bridgewater java process OCSG
AIA: Add DVMs for Tulsa TeleSales Market AIA
UIM: Add Device Configuration for Sierra Module UIM
Replacing 10 Gig card on DUKESSWSFW02 - The only potential to impact wireless
is the URL wirelesstools.cox.net - failover Wireless Tools
Fixing the error that occurs while adding MDN to shared group - When tried to
Submit a Sales order Status is FAILED-"Family Shared Plan Creation Failure - BRM
Data Usage - Fixing Bucket Balance not showing correct data usage (usage 0.08MB
but Bucket Balance is showing 1) BRM
Last Date Recommendation /
Remedy Ticket # Retest Owner Retested Retest Result Comments / Observations Next Steps
STEPS: Entered in to
default acccount in siebel
and checked in the voice
plans catalog whether the
Employee premier Family
unlimited is removed or not.
Entered in to Employee
account in siebel and in
voice plans catalog
checked for Default plan is
removed or not.
Expected Result:
In the Default Account
Employee Premier Family
Unlimited talk is to be
removed.
In the Employee account,
Default Family plan is to be
removed.
Actual Result: Product
catalog updated as
NA Jyothsna 11/11/2010 Passed expected
Steps to recreate the defect
1) Create the provide sales
order for Cox Wireless
Mobile Broadband Main
Package.
2)Do not waive off the
activation fees.
Excpected : Internet on the
11/30/2010 Passed activation fees is not updated in QC
taxable and should have 0
tax on clicking calculate tax
button.
Actual: Internet on the
activation fees is not
taxable and has 0 tax on
clicking calculate tax
button.
NA Neeti
1. Start making a
provide order for family
plan for Default Billing
Account.
2. Customize the order
3. Enter the message
and data options
4. Repeat the steps for
Employee Billing
Account.
Expected
Result:Econfigurator is
expected to work fine
with no issues and
invalid options appear
in red
Actual Result: new
constraint is added to
the Voice Plans and
Employee Voice Plans
sub-packages to
exclude Unlimited Text
and Unlimited Web
products when the user
selects a family voice
UNO0000 plan. The invalid
22542067 Gaurav 11/11/2010 Passed options appeared in red.
NA Sowmya Pending Pending
As per the ticket
description this is a H/W
NA Sidharth Pattnaik 12/3/2010 Removed related issue.
NA 11/8/2010 Passed
NA 11/8/2010 Passed
NA 11/8/2010 Passed
UNO0000
22608235, part Defect removed, it being a
2 Sowmya 12/7/2010 Removed hardware issue.
The following scenrios
were tested to verify
the Add and remove
functionality for shared
plans.
a) Switching a existing
Subscription from
individual bucket plan
to shared plan
b) Creating a new
subscription with Add-
on line and adding to
shared plan bucket
c) Switching a existing
subscription from
shared plan to
individual bucket plan.
4049017090 (Parent
UNO0000 Mdn) ; 4049017091
22592999 Deepak 11/29/2010 Passed (Child Mdn) QC Comments updated
Successsfully shared plan
NA Barnali 12/1/2010 Passed is created QC Comments updated
Deployment Date 11/05/2010
QC #/TCR/TERs Severity
DID62383 NA
DID62565 NA
DID62407/ 1567 2-High
DID62355/1565 2-High
DID62489/ 1571 4-Low
DID62643/1553 4-Low
DID62643/1532 2-High
DID62643/1631 2-High
e 11/05/2010
Description
Affected Area
Restart OCSG Bridgewater java process OCSG
HP OMADM: Deploy BOT functionality for OTA HP
Product Catalog - Add LG Axis Product Catalog
New Accessories Product Catalog
Product Catalog - Upon accessing data/web session from aircard/datacard,
duplicate unbilled data records are being generated Product Catalog
Fixing the error that occurs while adding MDN to shared group - When tried to
Submit a Sales order Status is FAILED-"Family Shared Plan Creation Failure BRM/AIA
Data Usage - Bucket Balance is not showing correct data usage (usage 0.08MB but BRM/AIA
Bucket Balance query - Performance issue with Bucket Balance query BRM
Last Date Recommendation /
Remedy Ticket # Retest Owner Retested Retest Result Comments / Observations Next Steps
NA 11/8/2010 Passed
NA 11/8/2010 Passed
LG Axis and HTC
Wildfire are added in
Phone list in production Update in QC
11/30/2010 Passed
and can be selected
from the Phones
NA Neeti dropdown
New Accessary
Plantronics Voyager
11/30/2010 Passed Pro+ Bluetooth Headset
is added in Product
NA Neeti catalogue
Steps: Tried to Access
the web with the
aircard/datacard
checked in the
siebel for unbilled
The defect has been events data records.
retested in production and
sucessfully passed. Expected: On
Accessing web from
Datacard, unbilled data
records should
generate properly
without any Duplicate
UNO0000 unbilled events data
22606810 Jyothsna 12/1/2010 Passed records.
Able to create a family plan
UNO0000 without Family Shared Plan
22592999 Deepak 11/29/2010 Passed The defect has
creation failure been QC Comments updated
NA Jyothsna 12/1/2010 Passed retested in production
Defect Passed in
Production. Please Close
the defect.
Bucket balance is
displayed if a limited plan
is selected or else for Pay
As You GO. There is no
bucket balance entry for
UNO000022574 Unlimited Plan.
568 Sowmya 11/24/2010 Passed
Deployment Date 11/09/2010
QC #/TCR/TERs Severity
CR50 NA
CR57 NA
CR59 NA
CR101 NA
CR113a NA
CR116 NA
CR125 NA
TCR06 NA
TER04 NA
TER20 NA
TER27 NA
TER32a & c NA
TER33 NA
TER44a NA
1164 5-Enhancement
1339 3-Medium
1375 2-High
1378 2-High
1379 2-High
1380 2-High
1381 2-High
1388 2-High
1424 3-Medium
1426 2-High
1440 3-Medium
1459 5-Enhancement
1464 2-High
1466/DID62871 2-High
1513 2-High
1529 2-High
1535 6-Tracking
1367 3-Medium
1368 3-Medium
1369 3-Medium
1371 4-Low
1372 4-Low
1373 3-Medium
1441 2-High
1489 3-Medium
1505 3-Medium
1533 2-High
1622 2-High
1358 3-Medium
1521 2-High
Description
Pick product window and Product Catalog modifications
Ability to resubmit port in data – without being required to start over
Port In Details Window
Caller Id Blocking Treatment
KPI Reporting for activations/provisioning
Change MVNO & BOT Literals in CRM
MVNO rebate program reporting
Additional notes functionality for porting cancellations
st
Partial month charges for customers who activate on 1 day of bill period
Convert Voice Provisioning to Asynch
Time zone display for Messaging and Data usage
Display correct activation status in CRM
Increase address line size in OSM to match CRM
Automatically apply ETF to subscribers porting out
Dunning suspension not suspending MDN‟s at HLR
Customers receiving MBM discounts when haven‟t activated phones
Some tax transactions missing Vertex tax descriptions
SMS messages sent to 7 digit number are charged as international
Invalid action code response message from AIA
Port In Swap MDN is hanging
Sprint Error – sending old and new Service Codes
Max 7 subscriptions for a Billing Account
Modify Order should not be allowed on suspended subscription
Unable to print receipt for $0 Provide Order
MDN status is not changing to unassigned after it is disconnected
Set Network Indicator for the BAN
SMS notification upon crossing threshold
Fix Zone Mapper table
ETFs not calculating for ported out MDNs
Fix Core Order Payments for POS
Too many Connections opened on AIA Node 4
Messages in Messages Used Meter do not match message history
Message Meter remaining at „0‟ despite messages appearing in History
MB Used Counter is incorrect
Summary Page not formatted correctly (for Child Account) when using Firefox
Plan Page not formatted correctly (for Child Account) when using IE and Firefox
Minutes in the Minutes Used Meter do not match call history
Fractional Minute Display
Incorrect columns displayed when logging into Data Card Account
Incorrect Call Type for International Outgoing SMS
UpSale is displayed when logging in Wireless Tools
Correct Description and Placement of certain Tax Items on Invoice
POS Client - Change logging levels for all terminal in all stores
Port-In Swap MDN with Invalide Action code
Last Date
Remedy Ticket # Retest Owner Retested
NA Biplab 16-Nov
NA Ram kumar 2-Dec
NA Ram kumar 12-Nov
NA Sunitha 15-Nov
NA Adarsha/Ankit 16-Nov
NA Gaurav 10-Nov
NA Gaurav/Neeti 17-Nov
NA Ankit 11-Nov
NA Ankit 17-Nov
NA Ashish Mishra 16-Nov
NA Siddharth Somani 11/15/2010
NA Ram kumar 16-Nov
NA Ankit 12-Nov
NA Biplab/Ram 17-Nov
NA Adarsha 17-Nov
UNO000022440908 Neeti 11-Nov
UNO000022491003 Sunitha 17-Nov
UNO000022492169 Ajit 18-Nov
UNO000022493272 Sidharth Pattnaik 15-Nov
UNO000022493386 Neeti 15-Nov
UNO000022493398 Nitin 15-Nov
UNO000022485410 Ankit 10-Nov
NA Ankit 10-Nov
UNO000022508898 Adarsha 10-Nov
NA Neeti 12-Nov
NA Sunitha 12-Nov
UNO000022264687 Ram kumar 1-Dec
NA Adarsha 17-Nov
UNO000022333977 Biplab/Ram 17-Nov
NA Adarsha 16-Nov
UNO000022576364 Ankit 11-Nov
NA Neeti 12-Nov
NA Sowmya 12-Nov
NA Sowmya 12-Nov
NA Neeti 10-Nov
NA Neeti 10-Nov
NA Jyothsna 12-Nov
UNO000022380792 Deepak 12-Nov
NA Jyothsna 1-Dec
NA Jyothsna 12-Nov
CUI000000532966 Deepak 18-Nov
UNO000022629186 Deepak 18-Nov
NA Adarsha 29-Nov
NA Ashish Pending
Retest Result
Passed
Passed
Passed
Passed
Passed
Passed
In progress
Passed
In progress
Passed
Failed
Passed
Passed
In progress
In progress
Passed
In progress
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
In progress
In progress
Passed
Passed
Passed
passed
passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Passed
Pending
Comments / Observations
New Tabbed Pick product configurator is shown
- The Siebel Product Configurator now displays a tiered level look
Following scenarios were tested:
Scenario 1: This is PASSED
When user doesn't perform OTA, and Port in details are incorrectly given we are able to re-submit
the port in order. MDN - 7706868741
Scenario 2: This is Passed
Steps:
1. Create a Port In sales order with incorrect Port In details (Except MDN).
2. Activate a device though OTASP.
3. Cancel the Port In request in MVNO.com
4. Raise a SR for Port In Resubmit
5. Submit the SR and Rectivate the device through OTASP
Expected Result:
Able to resubmit Port In details through Port In Resubmit SR
Actual Result:
Resubmitted Port In details through Port In Resubmit SR
Verified the Port in Details window adds.
MDN: 6784883563
Steps:
1. Try to port in an OSP number to COXPLUS.
Expected Result: Should be able to verify the new adds in PortIn window.
Actual Result: Should be able to verify new adds in PortIn window like carrier type, carrier name,
other TNs and so on.
In Siebel private number is displayed in unbilled usage
Per the requirements document, we have validated the following processes in AIA for the below
MDNs. All these instances have KPIReportServiceProcess linked to them in AIA
MDNs used - 4048579925l, 7575593157
Processes validated:
GetDeviceStateOSMProvABCSImpl
ValidateCustomerTelespreeToCRM
ActivateDeviceOSMProvABCSImpl
TaskCompletionNotificationOSMReqABCSImpl
OrderCompletionNotificationOSMReqABCSImpl
GetDeviceParameterOSMProvABCSImpl
BOT Literal is COX and MVNO literal is COX Plus
Have to wait for the customer to be in production for 33 days before the information is populated
in a report and is send to Young America for rebate authentication
Defect Passed in Production. Please Close the defect.
Steps:
1. Try to perform a Port In Swap with a non-matching CSA
Expected Result: Port In Swap will not work and Additional Notes will be populated in Notes field
explaining the error code.
Actual Result: The Port in Swap did not work and additional notes were populated.
MDN: 6785482872
Need to wait till Bill Generation for the billing account
Time Taken by IVR during activation process is less when compared to MVNO. This is due to the
OSM sending the response back to Siebel/device even before HLR Voice activations to comply
with SLA requirements
Tested for Voice, Messaging and Data with following observations:
For Voice and Data, the timezone displayed is correct
However, for Messaging (i.e. SMS events), although correct value for time is displayed, the
timezone depicted is GMT instead of EST
This needs to be corrected and issue needs to be then verified again
Test MDNs: 6784817751, 4048575305
Note that all events were tested for pre and post 11/9 code drop
Able to see Network Service Status and Billing Service Status now and
Defect Passed in Production. Please Close the Defect.
Steps:
1. Add an address in CRM which has more than 50 characters in Address Line1, Line 2
2. Make a new Provide order and use the added address.
3. Check in OSM for the address field with the help of the Seiber Order ID
Expected Result: OSM displays the address without any problem.
Actual Result: OSM displays the address without any error.
Seibel Order ID: 1-225740164
Need to wait for the Bill after Port Out of a MDN within Contract
Can be tested before 11/16
Defect passed in Production. Please close the Defect.
Billing account :1-2U8T0D
MDN:7575595124 (Awaiting activation)
MBM Minutes are not reflected in the Bill generated for Nov 28 - Dec 27 2010 for awaiting
activation subscription.
Bill Feed file needs to be verified with the Kathryn Hodgson for Tarnsactions of Vertex
The defect retest is Passed in Production.
SMS sent for the 7 digit number is considered to be an invalid number and fails to send the SMS.
Thus the unbilled events are not shown for the SMS which are not sent.
MDN: 6784271597
BPEL Process name ActivateDevicePortInOSMReqABCSImpl displays
<ns:vResponseMessage>Successfully Updated
</ns:vResponseMessage>
Siebel Notes: 1) Port Due Date & Time
2) Port In Activation Confirmation received from Porting System
MDN:4047723011
Service request:1-223085220
Steps:
1)Port number eligibilty was checked.
2)Service request was raised and all port-in details were entered.
3)Submit the Service request.
Expected Result:
1)Port-in swap should fail with if different CSA used.
2)Port in swap successfully completed for same CSA.
Actual Result:
1)Port in swap fails with correct error message.
2)Port in Swap completes for same CSA with error message in notes of Seibel CRM that "Red
knee invoication failure"
Setup: Required an active phone with Data Block Plan
Steps:
1. Modify the order from blocked data to Pay As You Go.
2. The order should be Successfully Submitted
Example 1:
Order: 1-229129276, 1-229298989
MDN: 4022159079
Example 2:
Order: 1-228961752
MDN: 4048578995
Actual Result: System giving OSM Failed when we modify Data from Block to Pay As You Go.
Expected Result: The order is successfully submitted on changing the data plan from Block to
Pay As you Go
Note: Pay as You Go to Block Data is also getting passed.
Defect Passed in Production. Please Close the defect.
Steps:
1. Try to make a new subscription in a billing account which already has 7 subscriptions.
2. Click on Customize.
Expected Result: It should not allow to customize and should throw a message displaying that
the billing account already has 7 subscriptions.
Actual Result: It throws a message and does not allow a new MDN.
Note: A new ticket has been raised for the error message: CUI000000551689.
Defect Passed in Production. Please cose the defect,
Steps:
1. Suspend the MDN through a SR
2. Once the suspension is complete, trigger a Modify Order from Installed tabs
Expected Result: Modify Order should not be allowed
Actual Result: Modify Order is not allowed
MDN: 4045936668
Retested and passed in Production here are the order details.
1-221510662, 1-221510241
MDN:4047723011
Precondition:
1)Need an active MDN.
Steps:
1)Disconnect the MDN
Expected Result:
MDN should show installed unassigned in UIM.
Actual Result:
MDN shows installed unassigned status in UIM
Steps:
Enter the billing account and open the details.
Go to address tab and check the network indicator.
Expected Result:
Network indiactor should display COX, COXPLUS or NONE for corresponding address.
Actual Result:
Able to see the network indicator for different address.
Successfully received SMSs about threshold percentage usage and ASL scenarios.
Steps:
1. Selected the MDN, which is below 90% of usage and ASL.
2. Try to use voice, SMS, data.
3. Verified whether we get SMSs for different percentages like 90%, 95% and 100% of usage and
ASL scenarios.
Expected Result: We should be able to receive SMSs which tells about the threshold limit of
usage and ASL scenarios.
Actual Result:
1. We have received SMSs after 90%, 95% and 100% completion of ASL usage.
ASL SMS: 4049015631
ASL Voice: 4049015600
ASL DATA: 4049015626
ASL Content D/L: 4049015618
2. We have received SMSs after 90%, 95% and 100% completion of Voice usage.
Voice Usage: 4049015573
3. We have received SMSs after 90%, 95% and 100% completion of SMS usage.
SMS Usage: 4049015595
Need to wait for the Bill after Port Out of a MDN within Contract
Transaction IDs - 001015010522, 001015010523. Cash and Split payment (Cash & CC) for core
orders are successful.
Defect Passed in Production. Please Close the defect.
Steps:
1. Tender a Wireless Order from POS
Expected Result: The order should be successfully tendered
Actual Result: The order is successfully tendered
Transaction ID's: 000010010228; 001015010516
MDN:4043241774
Precondition:
1)Need an active MDN.
Steps:
1)Send 4-5 messages from the active device.
Expected Result:
Messages should be updated in Seibel unbilled events,BRM and Wireless Tools account
simultaneously.
Actual Result:
Messages gets updated in Seibel unbilled events,BRM and Wireless Tools account
simultaneously.
Defect passed in retest
verified for both 300 plan and pay as you go plan and message meter is showing the correct
count
Attached retest screenshots
Defect retested and passed
The MB used counter is now showing the exact count of MBs of data used
Summary page is formatted correctly in child account when using Firefox
Page is correctly formated in IE and firefox for child account.
Defect passed in retest
verified the call history and minutes for wireless tools.
Attached retest screenshots
voice mintues are rounded in crm and brm
The defect has been retested in production and sucessfully passed.
Defect retested and passed
Attached retest screenshots.
1. The UpSale page will be displayed if there are no active MDN associated with the Billing
Account - PASSED
2. Disconnected number will be listed in the MDN drop down, but if a disconnected number is
selected then the message "The selected MDN is Disconnected" will be displayed - PASSED
3. If a disconnected number is selected on the Usage Detail page then disconnected message is
displayed but without any usage details - PASSED
4. If the account holder logs on with a multi line account than contains disconnected MDNs and
at least one active MDN, then the disconnected MDNs and active MDN(s) will be listed in the
MDN drop down on all of the pages - PASSED
5. If the authorized user (child account) logs on and was bound to a previously active MDN (from
a multi-line account) that is now disconnected then the UpSale page will be displayed. The
UpSale page is displayed because the authorized user is not bound to a MDN. IDM only shows
active MDN on the My Account ---> Manage Profile page. - In Passed
Defect Passed in Production. Please Close the defect.
Verified the Tax descriptions for Omaha & Orange County for the Billing Accounts 1-2G5IND& 1-
2G6M01. The tax descriptions have been changed as per the defect description. Per Kathryn
Hodgson, HRD tax description changes have also been validated by Billing & Validation Team.
Log levels are updated.
Recommendation / Next Steps
QC comments updated
QC comments updated
QC comments updated
QC comments updated
QC comments updated
QC comments updated
QC comments updated
QC comments updated
QC comments updated
Updated in QC and share portal
QC comments updated
QC comments updated
Steps:
300 mssg plan - MDN # 4043241774
Login to seibel and verify the bucket
balance of sms usage
login to wireless tools and verify the
message meter
Send sms from the device
Verify the seibel bucket balance to
reflect new sms usage
Refresh the wireless tools message
history to verify the updated message
counter
Repeat the same steps for pay as you
go message plan
Steps:
MDN # 4043241774
Login to seibel and check the bucket
balance for the data consumed
Login to wireless tools and check the
mobile web history and the MB counter
Browse data to consume some MB on
the device
verify the seibel to reflect the new
usage of data
Refresh the wireless tools mobile web
history and check the MB meter
QC comments updated
QC comments updated
Steps:
Voice calls usage - MDN #
4043241774
Login to seibel and verify the bucket
balance of voice usage
login to wireless tools and verify the
minutes meter
Made calls from the device
Verify the seibel bucket balance to
reflect new call usage
QC comments updated
Steps: Logged in to datacard account
in wireless tools
Checked for the columns of the
Usage details tab
Expected: The columns for Usage
details tab for data card account in
wireless tools should display same
Steps:
MDN # 4043241774
Login to seibel and check the unbilled
QC comments updated
QC comments updated
QC comments updated
Deployment Date 11/10/2010
QC #/TCR/TERs Severity
ECM000000139927 NA
ECM00000 0139297 NA
TER09/ECM00000013
3845 NA
DID62709 NA
DID62711 NA
Description
Configuration changes have to be made to the OMADM (Policy changes)
Correct the verisign.pl TNS update script so that BOT #‟s are provisioned with the
correct SPID
AAA Error - If AAA goes down, for any active session calls, BRM completes
verification, it does not capture previous sessions Upon receipt of a 5002 - Session
Not Found) the AAA system will retry the request with a new session ID
HP OMADM Change of BOT_SMSC configuration - Change IP Address (from Lab
Address to Production Address) and BIND count change
Wireless Tools: (Re-Deploy)
Last Date
Remedy Ticket # Retest Owner Retested Retest Result
UNO000022522449 Ram Pending Pending
NA Ram Pending Pending
NA Ankit Pending Pending
11/15/2010 Passed
NA Deepak
NA Deepak 11/30/2010 Passed
Comments / Observations
Activation of one the Kyocera device is successful on BOT network and validated all services on
this device
Mdn:4055436576
Esn:A0000004959DEF
This DID is Passed and the issues related to this will be retested indivisualy
Recommendation / Next
Steps
To Verify this we need
an activatated BOT
device.
To Verify this we need
an activatated BOT
device.
Close this DID ticket
Close this DID ticket
Deployment Date 11/12/2010
QC #/TCR/TERs Severity
ECM00000 0139298 NA
TER46/ ECM00000
0139995 NA
DID62449 NA
DID62765 NA
ECM00000 0140026 NA
CR129/ DID62689 NA
Description
Modify some configurations on the ANSI gateway
To identify and implement the proper quota size, in order to increase overall data
throughput speeds (2MB real-time - 128k off-line). This will be a short term, to
improve perceived speeds, until a change is determined to better address overall
design.
Product Catalog - Unhide Holiday Promotions
Update family plan sub-packages to add a property at the root level called
MultiChildrenPort.
Upgrading our load balancers
New EDF File Load - The EDF process for on-boarding a new OEM or authorized
Cox Partner
Last Date
Remedy Ticket # Retest Owner Retested
11/30/2010
NA Deepak
NA Ashish Pending
NA Ashish Pending
NA Ram 12/1/2010
NA Ankit Pending
NA Ankit Pending
Retest Result
Passed
Pending
Pending
Passed
Pending
Pending
Comments / Observations
Activated one mdn on bot network and one mdn on mvno network and both Mdns got
successfully activated on its respective networks
Mdn:4055436576-BOT network
Mdn:4048401715
This defect has been verified successfully. Now we can add MDNs which belong to family plan in
the root level of bucket.
Steps
Sales Order # 1-201588325
Recommendation / Next
Steps
Deployment Date 11/15/2010
QC #/TCR/TERs Severity
DID62549 NA
DID62705 NA
DID62735 NA
1575/ DID62705 3-Medium
DID62769 NA
DID62771 NA
DID62719 NA
DID62777 NA
DID62779 NA
DID62775 NA
1554/ DID62781 4-Low
1655/ DID62811 2-high
Description
Product Catalog - Add Samsung Profile phone (RMA9874)
Product Catalog - Add Activation Fee Bundle to the Cox Wireless Voice Main
Package (currently, the fee and the credit are in the package but not in the bundle
and will not charge the customers correctly at activation)
Unhide handsets: HTC Wildfire, LG Axis, Samsung Profile, Milestone, My Touch
Black and Blue, HTC Desite, BOT Version f the Touch Black and Blue.
Mandatory sign while customization of voice main package is not working as
expected
Product Catalog Sync - Clean Up Script & Fix for BRM
Product Catalog Sync - Clean up Script for AIA
OKC & RI LERG Update - Market Hierarchy is created from RI and Lerg
Administration team.
Product Catalog Sync - Restart BRM & AIA
UIM Add Device Configuration for Samsung Max i100
Production issue around the deployment of CR92 which adds marketing information
to the POS receipt
Internal Java exceptions when OCSG server fails and recovers for 5002 error.
Change related to response from AM to AAA. Also added parameters in error
response which were mandatory eg: Auth Application Id and completly eliminated
GSU Pool ref parameter.
Wireless Tools - Invalid date range messages appearing after time change from
EDT to EST. Invalid date range messages are being generated on the Usage page
if the end date for the date range is equal to or later than 11/08/10 and the start date
is 30 days prior to the end date. The message is only issued when selecting a new
MDN number or the Go button is clicked on the Usage page and the end date is
equal to or later that 11/08/10 and the start date is 30 days prior to the end date.
Last Date
Remedy Ticket # Retest Owner Retested Retest Result
11/30/2010 Passed
NA Neeti
11/30/2010 Passed
NA Neeti
11/30/2010 Passed
NA Neeti
11/30/2010 Passed
UNO000022484326 Ajit
NA Ajit 12/2/2010 Removed
NA Ajit 12/2/2010 Removed
NA Adarsha Pending Pending
NA Adarsha Pending Pending
NA Neeti Pending Pending
NA Neeti 12/8/2010 Passed
NA Ankit Pending Pending
NA Ankit 11/29/2010 Passed
Comments / Observations
Samsung Profile can added in Phone list in production and can be selected from the Phones
dropdown.
Activation Fees and Activation fee credit can be seen in the Activation Fee bundle .
HTC Wildfire, LG Axis, Samsung Profile, Milestone, My Touch Black and Blue, HTC Desite, BOT
Version f the Touch Black and Blue can been in Product catalogue in Phone dropdown.
Succefully retested the defect and is Passed.
The mandatory sign is removed as soon as the required data is entered.
Here with the screen shot is attached with name "1575_Defect Retest.doc"
Clean Up Script cannot be tested here
Clean Up Script cannot be tested here
This defect is verified and can be passed.
Market information can be seen the reciept.
Order Id: 1-264197114
Receipt Number : 000010010258
Defect Passed in Production. Please Close the Defect.
1. Invalid messages only appear if the date range is not between 1 to 31.
2. If the current MDN displayed is disconnected, then on selecting a MDN which is active does not
display Invalid Range Message.
Recommendation / Next
Steps
QC Comments updated
Deployment Date 11/16/2010
QC #/TCR/TERs Severity
DID62875 NA
DID62869 NA
DID62887 NA
1645/DID62873 2-high
1670 2-High
Description
Sales Tax Id Clean up
Redeploy cartridges - restart UIM & OSM
add cron job entry on node 1of BRM so that Qualcomm can receive offline
mediation file
Sales Taxes should be calculated on the Full Retail Price - it's currently calculated
on the discounted price. Issue affects Shipping, Restocking, and Upgrade taxes for
some states as well.
Performance problem when logging in to Wireless Tools
Last Date
Remedy Ticket # Retest Owner Retested
NA Adarsha Pending
NA 11/30/2010
NA Pending
12/1/2010
UNO000022653202 Ankit
NA Ajit 11/30/2010
Retest Result
Pending
Passed
Pending
Passed
Passed
Comments / Observations
Defect Passed in Production. Please Close the defect.
Steps:
1. Make a sales order for a CA order in Siebel selecting an actual device.
2. Select 2 year contract term.
3. Select any plan for the device and click on Done.
4. Calculate Tax
Expected Result: The TAX should be calculated on the full price of device and not the discpunted
price.
Actual Result: The TAX is calculated to actual proce and not the discounted price.
Sales Order ID: 1-253181033
The defect is been verified and found to be working fine.
The performance in logging the Wireless Tools is good and is not taking much time.
For production, loged on as laura_wireless_friend / c0xnetpass.
Recommendation / Next
Steps
Comments updated in
QC
Deployment Date 12/07/2010
QC # Severity
TER 45 NA
833a NA
1646 3-Medium
1651 2-High
1671 2-High
1672 2-High
1675 2-High
1750 2-High
1768 3-Medium
1916 6-Tracking
833b NA
R
ent Date 12/07/2010
Description
Affected Area
Enhancements to ASAP Provisioning Stream ASAP
Voicemail Icon not Displaying on the Handset (IT portion) IT
Seibel displays GMT time zone for SMS BRM
Brew Download Charges double billed in the bill feed file BRM
Same MDN's fetched for Multiple Siebel Orders UIM
Removal of an MDN out of aging via UIM UI UIM
AIA calls used by Wireless Tools are taking a long time BRM
Performance enhancements to reduce processing time for Interop transactions BRM
Increase OSM Time Outs OSM
Abandon connection time out parameter AIA
Voicemail Icon not Displaying on the Handset (Engineering portion) Telespree
Last Date
Remedy Ticket # Retest Owner Retested Retest Result
NA Jyothsna Pending Pending
NA Ram Kumar Pending Pending
UNO000022652826 Sowmya Pending Pending
UNO000022657094 Ram Kumar Pending Pending
UNO000022657891 Deepak Pending Pending
UNO000022653990 Deepak Pending Pending
NA Sowmya Pending Pending
NA Neeti Pending Pending
NA Neeti Pending Pending
NA Neeti Pending Pending
NA Ram Kumar Pending Pending
Comments / Observations Recommendation / Next Steps
Defect Management Defects
QC # Severity
1394 2-High
1500 2-High
1509 3-Medium
1514 3-Medium
1526 2-High
1644 3-Medium
1646 3-Medium
1647 3-Medium
1651 2-High
1652 2-High
1657 3-Medium
1697 2-High
1704 2-High
ment Defects
Description
Affected Area
UNO000022426295 - BRM Connectivity issue in
CreatePaymentReceiptPortalProvABCSImpl BRM
UNO000022523916/CUI000000521995 -Shared Plan usage shows MaxAvailableLim
of 800 and CurrentBalance of 722, however MDN 4022036696 shows 156 Consumed
Resource. CRM/BRM
UNO000022569708/CUI000000532741: The CSR should be able to disconnect the
Primary MDN if the its the only MDN in the account. CRM
UNO000022566443 - International Call not showing up in Siebel under Unbilled Events
coming from Offline Mediations CRM
UNO000022570687 - Change validation rule in UIM for Port In MDNs UIM
UNO000022626345 - PV1.1-BOT Phone sends MMS or SMS to non BOT Phone
doesn't charge the Bucket Balance Interop
UNO000022652826 - Seibel displays post TER 27, timezone for SMS is Eastern, not
local CRM
UNO000022648543 - PV1.1-Bucket Balance is not reflecting usage once near the
threshold for 450 min plan CRM
UNO000022657094 - Brew Download Charges are being double billed in the bill feed
file and on invoice Brew
UNO000022633831 - Billed usage incorrect BRM
UNO000022583583 - Telspree issues Telespree
UNO000022688559 - Not able to process some of the Port-In Activations, Port-In
Swap Activations CRM/AIA/UIM
UNO000022691747 - Wireless Tools links--Broken Wireless Tools
Last Date
Remedy Ticket # Retest Owner Retested Retest Result
UNO000022426295 Sowmya Pending Pending
UNO000022523916/
CUI000000521995 Sowmya 12/3/2010 Passed
UNO000022569708/
CUI000000532741 Deepak 11/29/2010 Passed
UNO000022566443 Sowmya 11/30/2010 Passed
12/4/2010 Passed
UNO000022570687 Deepak
12/4/2010
UNO000022626345 Ashish Removed
UNO000022652826 Ankit 11/29/2010 Failed
UNO000022648543 Ram 12/2/2010 Passed
UNO000022657094 Ram 12/3/2010 Pending
UNO000022633831 Deepak 12/10/2010 Passed
UNO000022583583 Deepak 11/30/2010 Pending
UNO000022688559 Ram 12/1/2010 Passed
UNO000022691747 Ankit 11/29/2010 Passed
Comments / Observations Recommendation / Next Steps
Cannot be verified , because the defect is still open and
has not come to production for retest.
The defect has been retested and passed in Production
with the following MDNs
4048082793
4048086413
Steps:
1) Created a shared plan in seibel with 800 money back
minutes
2) Made usage on the phones
3) checked the shared plan usage for the billing account
4) Checked the unbilled events for each of the MDNs
Expected : The number of minutes shown to be
consumed in the shared plan usage should be the exact
sum of the minutes consumed shown in the unbilled
events of each MDN
successfully primary subscriber in the account is
disconnected. QC Comments updated
Defect retsted and passed in Production and assigned to
George Rounds, requesting defect management team to
close this defect
Steps:
1) Made international call from an MDN which had two
entries which was previously disconnected and now active
registered
2) Able to see the international call entry in the unbilled
events
Expected : To see the international call entry in the
unbilled events
Actual: International call entry shown in the unbilled
events. Unbilled events screen shot attached
This issue has been retested and change validation rule
in UIM for Port In MDNs is susscessful Comments updated in QC
Mdn:4054310604
Part of 2.1 - (1/25/11) release
Defect Failed in Production.
Unbilled Event details for SMS still are showing in GMT
rather than EST as mentioned in description
MDN: 4043241774
This defect has been verified successfully.
Steps:
1. Create a sales order for 450 minutes plan.
2. Activate the device.
3. Exhauste minutes to reach near to threshold (450
minutes)
4. Checke unbilled events and bucket balance
Expected Result:
Bucket balance should reflect the usage.
Actual Result:
Bucket balace reflected the usage even it is at near to
threshold (450 minutes).
This defect is being verified.
MDN: 4047598721
Steps:
1.Select a device which is activated on Market Slice and
which supports BREW application to download content.
2.Download the one not free application
3. Check in Wireless tools for content download.
4. Verify Bill feed file
Expected Result:
Download should be charged one time.
Actual Result:
Waiting for Bill feed file. Bill cycle is
Waiting for Bill feed file.The Bill Cycle is 10.
on 10
MDN:4048400670(P)
:4048401715(CH)
Mintues used for the shared plan and mintues displayed in Comments updated in QC
Bill feed file matched for that bill cycle period.Billed usage
populated correctly
QC Comments updated
This defect has been verified success fully.
Steps:
Case 1: Port In
MDN: 4044936397, 4042000858
1. Created a sales order for Port In in CRM
2. Triggered the activation
3. Verified the different notes CRM during Port In
completion process
Case 2: Port In Swap
1. Created a SR for Port In Swap in CRM
2. Verified the different notes in CRM during Port In Swap
completion process
MDN: 678773479, 67823105591
Expected Result:
Should be able to see all notes in CRM
Actual Result:
Should be able to see all notes in CRM
Defect Passed in Production. Please Close the defect.
On the Phone tab in wireless tools, at the bottom are 4
promo images that link back to cox.com all the 4 links are
working. They respectively rout to Accessories,
Ringtones, Wallpapers & Games QC Comments updated
Hot fix issues
QC # Severity
1-critical
4704
3-medium
5036
2-High
5028
4672 2-High
5056 2-High
5201 2-High
4355 4-Low
5183 2-High
4539 2-High
4635 2-High
4754 2-High
4837 2-High
4846 3-Medium
4690 2-High
DID61989 NA
DID61989 NA
DID62333 NA
DID62347 NA
ECM000000137
936 NA
DID62457 1267 NA
ECM00000
0138169 NA
DID62429 NA
TER29/
DID62411 NA
ECM000000138
997 NA
DID62541 NA
DID62581 NA
DID62461 NA
1684/1682 2-High
DID 63047 NA
Defect # 1706
UNO22691358 2-High
Description
Affected Area
Long Duration Calls are dropped after 24 Minutes NA
MDN-MSID link took more than 16 hours. BRM Failed with Message SA 1-109911825 UIM
Encrypt customers bank account number, routing number and the payment amount when a
UIM
customer chooses to pay bill via Self Care.
Increase POS timeout to one hour (USB40) Oracle Retail POS
Unable to tender RMA Work Orders thru Mansell POS (pointing to Shadow Lake Omaha)
POS
Incorrect billing time zone used by SCP for MT to traveling mobile
POS
Wireless Tools, after signing out user can go to the last page by pressing the back key
Wireless Tools
Incorrect page is shown in wireless tools after selecting disconnected MDN
Wireless Tools
[KGB] : Multiple issues observed with DA call DA
CUI000000379914 : Dev 5-3: Mismatch in the total amount for the customer
with ICOMS account number 215013155104
BRM
PROD - The 1000 message cap for Pay As You Go Messaging is not working
Prod Catalog
[Content Download] Account charged for failed download
QCOMM
Modify Order for Swap ESN is in-process state if the order was failed due to
SCM
AIA
Ability for Cox to generate an error message and not charge Mobile
Originating (MO) charges when text (SMS) or multimedia messages (MMS)
are sent to an invalid destination number.
Interop
BRM/AIA Application fix (tuning of the query to improve 'get bucket balance' request)
AIA
Database change to create the monthly partition for this month and the global index
Database
Vertex patch for IE8 CRM
Redknee upgrade to version 2.4.0 - Redknee support will perform work. Cox will have
to execute some commands on the database as described in the release notes.
Customer Impact: New Order Provisioning will be unavailable during the upgrade Redknee
Fail Links to SCP's to test temporary credit call feature - installed on the MSCs. SCP
OMA-DM Not Pushing Binary Message to Device ASAP
1) Configure remote syslog for http access_log on wap & ppg gateways.
2) Correct the SMPP bind issue with sending too many options to Rogers
3) Correct the verisign.pl TNS update script so that BOT #‟s are provisioned with the
correct SPID SMSC
GL load (new Mktg products) BRM
Proactive notification of errors, to Ops, during order activation (Maddog) - AIA Queue
Monitor Database Change AIA
Maintenance on the TimesTen datastore on Atlanta and OKC AAAs AAA
CRM RAC Changes - updating 3 CRM app servers to utilize all 4 RAC nodes
(currently, CRM is pointing to 1 DB RAC node) CRM
POS BO New Store Install - Crest & Pebblewood (108/420) POS
OCSG HA OCSG
CUI000000556869 - MDN 4048579925 not receiving 95% or 100% usage notifications ASL
Wireless Tools fix to correct 2 links Wireless Tools
Calls to the SMSC to activate Premium SMS services (ADD_CSC) are periodically
timing out, causing the entire activation to fail. ASAP + OSM
Last Date
Remedy Ticket # Retest Owner Retested Retest Result
NA Gaurav 3-Jun Removed
CUI000000449936 Biplab/Ajit 9-Aug Passed
UNO000022099483 Biplab/Ajit 17-Aug Passed
NA Adarsha 13-Sep Passed
Passed
CUI000000 459392 Siddharth / Adarsha 9/13/2010
Passed
UNO000022380885 Gaurav 9/16/2010
Passed
NA Gaurav 9/16/2010
Passed
NA Gaurav 9/20/2010
NA Akshat 10/21/2010 Passed
CUI000000379914 Ankit 10/14/2010 Passed
CUI000000410501 Barnali 10/18/2010 Passed
NA Sunitha 10/8/2010 Failed
NA Siddharth 11/30/2010 Passed
NA Biplab 10/8/2010 Failed
NA Biplab 10/14/2010 Passed
NA Adarsha 10/14/2010 Passed
NA Sowmya 12/6/2010 Passed
NA Jyothsna Pending Pending
NA Sowmya Pending Pending
NA Jyothsna 12/1/2010 Passed
11/30/2010 Passed
NA Deepak
NA Ram 12/1/2010 Passed
NA Ram 12/10/2010 Passed
NA Deepak 12/1/2010 Removed
NA Ashish 11/30/2010 Passed
NA Ashish Pending Pending
NA Ashish 11/30/2010 Passed
Passed
CUI000000556869 Neeti 11/29/2010
NA Neeti 11/30/2010 Passed
NA Ashish 11/30/2010 Passed
Comments / Observations Recommendation / Next Steps
Steps to Reproduce:
Tested Failed on MDN - 678 464 7449 on a Family 1400 Voice Plan. Call dropped
after 24 mins and 46 seconds.
Call Details:
6/03/2010, 06:40 PM (EST)
Call Lasted for 24:46 seconds.
No records for these dropped calls in Siebel or BRM.
Expected Results:
The calls should be active and should be connected.
Once the Shared minutes are exhausted, they should go to overages.
Actual Results:
Tested Failed on MDN - 678 464 7449 on a Family 1400 Voice Plan. Call dropped
after 24 mins and 46 seconds.
Call Details:
6/03/2010, 06:40 PM (EST)
Call Lasted for 24:46 seconds.
No records for these dropped calls in Siebel or BRM.
QC comments updated.
Steps to Reproduce:
Activations are getting stuck in MDN-ESN linkage
Expected Results:
Activations should go through in each and every system
Actual Results:
Defect retest passed in production. We tried 3,4 activations, all got completed
successfully.
MDN activated:
4027080024, 4027074753, 4025786497,4023205990, 4023204084
QC comments updated.
Payment are succeful through Credit card and echeck on self care QC comments updated.
Per Brandon P, client side changed will be
pushed thru an automated process. To be
tested after 7/9
[Adarsha] Failed Production Verification on
Steps: Stop tendering the POS transactions and leave as is Aug 11th
Expected result: User should be logged out after 57 mins
Observed result: User is getting logged out after 57 mins [Adarsha]: QC Comments updated
Steps:
Perform an accessory return via Retail
Verify that the RMA order can be retieved withou an error message and refund
amount shown in non-zero
Expected Result:
Verify that the RMA order can be retieved withou an error message and refund
amount shown in non-zero
Actual Result:
This was tested as part of yesterday‟s smoke testing, we were able to perform returns
from Mansell POS machine (RMA Orders: 1-160746484, 1-160773405). This is
retested and passed in Production Env. QC Comments are updated QC Comments updated
Steps:
Check the call records on an CST time zone test phone in EST time zone.
Expected Result:
Incoming calls should be shown in EST time zone not CST time zone
Actual Result:
This defect was tested successfully in production.
We checked one Omaha(CST time zone) MDN in atlanta(EST time zone) for
incoming calls. All calls are displayed in EST time zone in CRM. Same time records
are also updated in wireless tools. QC Comments updated
Steps:
Wireless Tools, after signing out press the back key
Expected Result:
Wireless Tools, after signing out user should not go to the last page by pressing the
back key
Actual Result:
Working as Expected QC Comments updated
Steps:
Disconect an MDN and check its status in SIebel
Expected Result:
MDN should not be no longer available in MDN list
Actual Result:
Working as Expected QC Comments updated
We tested Future DA calls on MyShot. They are working properly.
The amount for the ICOMS account in the Bill Feed file and BRM are same. The
ICOMS account number has changed to 215017670404 from 215013155104. The Bill
amount is 125.99. Please find the Bill feed file and BRM screenshot attached herewith QC Comments updated
The 1000 Message cap for 'Pay As you Go' is working properly. The allowed usage is
being capped at 1000 messages per cycle, and no further messages are authorized
by BRM.
MDN: 6787561694
Steps:
Go to Menu -> Shop
Select Apps and Games.
Highlight an item from catalog list and click on buy to purchase the application.
Press “cancel” while download is in progress.
Open the pending download from Apps and Games.
Repeat the steps from 1 to 5 to download multiple times.
Check the Siebel unbilled usage.
Expected Result:
It should show charges for only one download
Actual result:
It is showing multiple charges for download
This defect has been retested successfully in some of the retail Stores in OC and can
be Closed
We had instances where the order failed because of incorrect Esn. Later, when te
correct ESN was used in the Sales Order, the Order completed successfully
This is both for Exchange as well as Provide Orders
1. Sending a Text messages to 7 digits number.
Results: PASSED. Message sent using invalid number of digits. Please resend
using 10-digit number or valid short code. Msg 2114.
MDN - 4022011728
2. Sending a MMS message to 7 digits number.
Results: FAILED. Message sent & No error message was received.
MDN - 4022011728, We see a charge of $0.20 charged on user Unbilled Event
Details as "Out Going Intl_SMS".
3. Sending a text message to a short code which exists but does not have the "live"
status in the CSC GW
Results: FAILED. A text message was sent to 37048 with "GO TEST". Message
sent & No error message was received.
MDN - 4022011728. We see user being charged for this message from Message
Bucket & the same is shown in Unbilled Event Details as "Out Going SMS".
4. Sending a text message to a short code which does not exist
Results: FAILED. A text message was sent to 11223 with "Abc". Message sent &
No error message was received.
MDN - 4022011728. We see user being charged for this message from Message
Bucket & the same is shown in Unbilled Event Details as "Out Going SMS".
Spoke to Santhosh N from Accenture, BRM/AIA change was successful.
However, we are still not able to see the bucket balances. Tickets
CUI000000521566/UNO000022518505 are logged to track this issue.
Passing this DID as any new changes done to BRM/AIA will be tracked in a
new DID
Spoke to Santhosh N from Accenture, Database change was successful.
However, we are still not able to see the bucket balances. Tickets
CUI000000521566/UNO000022518505 are logged to track this issue.
Passing this DID as any new changes done to database will be tracked in a
new DID
Vertex patch verified for IE6 and IE8 with the same pop up message
Cannot be verified now because this defect needs to be verified on a BOT phone and
the resource is not available
Steps :
The defect has been retested in production and sucessfully passed. Activated a phone with MDN:
Steps :
4049017173
Activated a phone with MDN: 4049017173
Expected: OMA-DM should send a
Expected: OMA-DM should send a binary message for updates after the activation of binary message for updates after the
device.
activation of device.
Actual: OMA-DM has successfully sent the binary message.
Actual: OMA-DM has successfully
sent the binary message.
Activation of Mdn:4048089634 on BOT network is successful and
vaidated all services on this device .
This defect has been verified successfully. Perri Namer has checked and verified the
GLID database.
This defect is verified successfully.
Steps:
1. Log in to "maddog" web interface
2. Click on "DPS change management"
3. Click on "Net/Sys Management"
4. Go to Event Console
5. Search AIA events
Note: Server Failure can not be verified in production. For this we
need to stop AIA server.
AIA – Health check ----------------------------------------validated
AIA – Null Pointer errors / Out of Memory Error -------- haven't got
AIA - Product Sync Failure-------------- haven‟t got
AIA - OSM Dequeue Failure-------------validated
AIA - Sprint Request Queue Failure ---- haven‟t got
AIA - Sprint Response Queue Failure-------validated
AIA - Sprint Queryport is not running--------- validated
AIA - WAPS Queue Failure--------- haven‟t got
AIA - Reserve Subscription Failure---------- validated
AIA - Payment Authorization Failure-----------validated
AIA - Sales Order Queue Issue----------- haven‟t got
AIA - Service Request Queue Issue---------- haven‟t got
AIA - Server Failure--------------- haven‟t got
AIA - BPEL Faulted/Long Running Instance-------validated
This can be done trough database expassion .It cannot be validated trough UIM
MDN 4048401715 was generated after the login in CRM DID Ticket is already closed
Smoke testing for this DID ticket was performed on 11/11 DID Ticket is already closed
SMS was received on completeing 100% content download.But onliy
issue remaing is product catalogue is not visible all the times.It gives
message "Unable to authorize account information " on pressing
mobile shop icon.For this separate defect was logged by Qualcomm
team. Updated in QC
With reference to defect # 1704 this defect can be passed .
MDN Used to retest the defect is 4048401715.
it is activated properly and sms is working fine Commpents updated in QC
