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									             Defect Status            Quantity                      Percent
Passed                                  531                          86.91
Failed                                   20                           3.27
Pending                                  60                           9.82
          Total (includes CRs)          611                           100

             Remedy #            Defect / CR Number    Severity
                NA                        139           4- Low
          HLP000000515251                3031         3-Medium
          HLP000000515429                3198           2-High
          HLP000000526190                3443           2-High
          HLP000000515444                3488           2-High
          HLP000000515448                3499           2-High
          HLP000000514772                3523           2-High
          HLP000000515447                3614           2-High
          HLP000000526025                3633         3-Medium
          UNO000021724114                3649           2-High
          HLP000000526184                3678           2-High
          HLP000000526021                3730          1-Critical
                NA                       3781           2-High
                NA                       3805           2-High
                NA                       3815           2-High
          HLP000000526186                3704           2-High
          HLP000000515450                  97           2-High
          HLP000000515250                3030           2-High
          HLP000000515431                3359           2-High
          HLP000000526149                3415           2-High
          HLP000000507580                3708           2-High
          HLP000000526129                3486           2-High
          UNO000021722395                3239           2-High
          HLP000000526137                3549           2-High
          HLP000000515440                3551           2-High
          UNO000021721265                3570           2-High
          HLP000000526180                3663           2-High
          HLP000000514775                3681           2-High
          HLP000000526185                3682           2-High
          HLP000000526145                3697           2-High
          CUI000000323450                3700           2-High
          UNO000021735572                3733           2-High
          UNO000021741107                3808           2-High
                NA                        144         3- Medium
                NA                        147         3- Medium
                NA                       3571         3-Medium
          UNO000021718384                3584         3- Medium
                NA                       3685         3-Medium
          HLP000000514888                3686         3-Medium
          HLP000000528366                3696         3-Medium
                NA                       3777         3-Medium
                NA                       3999         3-Medium
                NA                       3804         3-Medium
      NA                  3466             4-Low
      NA                  3780             4-Low
      NA            CR133 - CR 173           NA
UNO000021669155           3494           1-Critical
HLP000000517836           3738           1-Critical
HLP000000515250           3030             2-High
      NA                  3274             2-High
      NA                  3300             2-High
      NA                  3343             2-High
UNO000021721265           3631             2-High
UNO000021737065           3728             2-High
HLP000000526189           3797             2-High
      NA                  3816             2-High
      NA                  3842             2-High
UNO000021745446           3849             2-High
HLP000000532574           3863             2-High
HLP000000544388           3991            2- High
HLP000000526153           3974             2-High
      NA                  3993             2-High
      NA                  3500             2-High
      NA                  2647           3-Medium
HLP000000514590           3255           3-Medium
      NA                  3272           3-Medium
      NA                  3595           3-Medium
      NA                  3778           3-Medium
      NA                  3553           3-Medium
      NA                  2680             4-Low
      NA                  3480             4-Low
      NA                  2912             4-Low
HLP000000558120           4101           1-Critical
      NA                  3472             2-High
HLP000000528998           3828             2-High
UNO000021745610           3855             2-High
CUI000000333455           3858             2-High
      NA                  3809           3-Medium
      NA                  4002           3-Medium
HLP000000563177           4110           3-Medium
CUI000000333261           3862             2-High
UNO000021757552           4061             2-High
UNO000021721265           3631             2-High
      NA                CR 233               NA
UNO000021773485           4125           3-Medium
HLP000000572901           4090             2-High
      NA                  4111           3-Medium
      NA                  3548           3-Medium
      NA                  4191           3-Medium
      NA                  4160             4-Low
      NA                  4192             4-Low
HLP000000575102   Excelacom defect 155     2-High
UNO000021723566           4193             2-High
CUI000000341529           3752             2-High
HLP000000579707           4058             2-High
      NA          4225   3-Medium
UNO000021793071   4213     2-High
      NA          4214     2-High
      NA          4309     2-High
      NA          4310     2-High
      NA          3412   3-Medium
      NA          4197   3-Medium
      NA          4265   3-Medium
      NA          3513     4-Low
      NA          4034     4-Low
      NA          4046     4-Low
      NA          4307     4-Low
      NA          4308     4-Low
      NA          4243     4-Low
HLP000000572901   4175     2-High
HLP000000575127   4196     2-High
      NA          4219     2-High
      NA          4360     2-High
      NA          4361     2-High
      NA          4364     2-High
UNO000021754491   4025   3-Medium
HLP000000572436   4176   3-Medium
      NA          4184   3-Medium
HLP000000583975   4260   3-Medium
      NA          4313   3-Medium
UNO000021806548   4292   3-Medium
UNO000021829174   4349   3-Medium
      NA          4334   3-Medium
      NA          4333     4-Low
      NA          4204     2-High
CUI000000354213   4288     2-High
CUI000000354213   4289     2-High
CUI000000356285   4293     2-High
      NA          4377     2-High
CUI000000341585   4080   3-Medium
HLP000000580239   4226   3-Medium
UNO000021799735   4251   3-Medium
      NA          4379   3-Medium
HLP000000586388   4272   3-Medium
CUI000000353465   4240   3-Medium
HLP000000580573   4245   3-Medium
      NA          4315   3-Medium
      NA          3851   3-Medium
      NA          4267   3-Medium
      NA          4130   3-Medium
      NA          4131   3-Medium
      NA          4071   3-Medium
      NA          4126     4-Low
      NA          4200     4-Low
      NA          4332     4-Low
      NA          4347     4-Low
      NA          4348     4-Low
      NA           4353     2-High
HLP000000563214    4154   3-Medium
      NA           4227   3-Medium
      NA           4331   3-Medium
      NA           4382     2-High
      NA           4391   3-Medium
      NA           4394     4-Low
      NA          CR232     2-High
UNO000021746638    3869     2-High
UNO000021796073    4218     2-High
      NA           4247     2-High
      NA           4381   3-Medium
      NA           4382     2-High
      NA           4395     2-High
HLP000000625624    4397     2-High
HLP000000587454    4401     2-High
      NA           4405     2-High
HLP000000619814    4425   3-Medium
CUI000000360943    4447   3-Medium
      NA           4463     4-Low
CUI000000376423    4469   3-Medium
      NA           4406   3-Medium
      NA           4408   3-Medium
    382746         4490   1-Critical
      NA           4053   3-Medium
      NA           4228   3-Medium
HLP000000586388    4272   3-Medium
UNO000021809512    4277     2-High
UNO000021845821    4470     4-Low
      NA           4483     2-High
      NA           4484     2-High
      NA           4487   3-Medium
      NA           4488   3-Medium
      NA           4489   3-Medium
      NA           4500     2-High
      NA           4369     2-High
CUI000000391540    4533     2-High
      NA           4501     2-High
HLP000000515445    3038   3-Medium
UNO000021769478    4109   3-Medium
HLP000000572436    4176   3-Medium
      NA           4204   3-Medium
      NA           4380   3-Medium
      NA           4407     2-High
UNO000021818877    4459     4-Low
      NA           4492     2-High
CUI000000367359    4495   3-Medium
      NA           4498     2-High
      NA           4523   3-Medium
CUI000000386796    4525   1-Critical
HLP000000528374    3705     2-High
       NA               4102           2-High
UNO000021809512         4277           2-High
 CUI000000365996        4383           2-High
UNO000021933484         4521           2-High
 CUI000000387139        4549         3-Medium
       NA               4552           2-High
 CUI000000399150        4577           2-High
 CUI000000399147        4584           2-High
       NA               4610         1-Critical
       NA          ECM000000119765       NA
       NA             DID58199           NA
       NA             DID59011           NA
       NA             DID58597           NA
       NA             DID58849           NA
       NA             DID58877           NA
       NA               3507         3-Medium
       NA               4302         3-Medium
       NA               4314         3-Medium
       NA               4359         3-Medium
       NA               4367           4-Low
       NA               4371         3-Medium
       NA               4388           4-Low
       NA               4389         3-Medium
       NA               4396         3-Medium
       NA               4398           4-Low
       NA               4399           4-Low
       NA               4400           4-Low
       NA               4427           4-Low
       NA               4428         3-Medium
       NA               4429           4-Low
       NA               4510         3-Medium
       NA               4529         3-Medium
       NA               4548           2-High
       NA               4551           2-High
 CUI000000395865        4557         3-Medium
 CUI000000387923        4590           2-High
       NA               4596           2-High
       NA               4611           2-High
       NA               4634           2-High
       NA               4641           2-High
       NA               4649           2-High
 CUI000000406691        4667           2-High
       NA              CR 52             NA
       NA             DID59007           NA
       NA             DID58895           NA
       NA             DID58917           NA
       NA              Vendor            NA
       NA             DID59219           NA
       NA             DID59235           NA
 CUI000000373665        4434           2-High
       NA               4531           2-High
UNO000021934208         4558           2-High
CUI000000384965        4582         3-Medium
CUI000000396619        4624         3-Medium
      NA               4627         3-Medium
CUI000000392793        4640         3-Medium
HLP000000720321        4663         3-Medium
CUI000000384069        4664         3-Medium
      NA               4668         3-Medium
      NA               4672           2-High
      NA               4673           2-High
      NA               4674         3-Medium
      NA               4675         3-Medium
      NA               4676           2-High
      NA               4685         3-Medium
      NA               4687           2-High
      NA            CRQ 50258           NA
      NA            CRQ 50258           NA
      NA            CRQ 50258           NA
      NA            CRQ 50258           NA
      NA             DID59011           NA
      NA          ECM000000121394       NA
      NA             DID59199           NA
UNO000021806275        4170           2-High
      NA               4271           4-Low
      NA               4322           4-Low
      NA               4356           4-Low
      NA               4370         3-Medium
      NA               4385           4-Low
      NA               4388           4-Low
      NA               4532           4-Low
CUI000000388213        4559         3-Medium
CUI000000363247        4564         3-Medium
CUI000000385088        4565         3-Medium
CUI000000391705        4568         3-Medium
      NA               4594           4-Low
      NA               4597         3-Medium
CUI000000389657        4598         3-Medium
      NA               4614           2-High
CUI000000391539        4631         3-Medium
      NA               4658           2-High
CUI000000389893        4662         3-Medium
CUI000000404066        4665         3-Medium
      NA               4671         3-Medium
      NA               4678           2-High
CUI000000407515        4684         3-Medium
      NA               4689         3-Medium
      NA               4697           4-Low
      NA               4705         3-Medium
      NA               4708         3-Medium
      NA               4716         3-Medium
      NA               4719           4-Low
      NA               4722         3-Medium
      NA               4723         3-Medium
      NA                    4726             3-Medium
UNO000022065525             4733                2-High
      NA                    4781                2-High
      NA                    CR35                  NA
      NA                  DID59107                NA
      NA                  DID59343                NA
      NA                   TCR-2                  NA
      NA                   TER03                  NA
      NA                 CRQ 50284                NA
      NA          DID59357(QC#4725 + 4793)        NA
      NA             ECM00000 0122951             NA
      NA                  DID59413                NA
      NA                  DID59419                NA
      NA                  DID59423                NA
      NA                  DID59425                NA
      NA             ECM000000123150              NA
      NA                    4021             3 - Medium
CUI000000341585             4080             3 - Medium
UNO000021769478             4109             3 - Medium
      NA                    4351             3 - Medium
      NA                    4629               2 - High
CUI000000375258             4642             3 - Medium
      NA                    4704             1 - Critical
      NA                    4706             3 - Medium
      NA                    4727               2 - High
      NA                    4729               4 - Low
      NA                    4734               2 - High
UNO000022065239             4738               2 - High
      NA                    4744               2 - High
CUI000000419862             4746               2 - High
      NA                    4748             3 - Medium
      NA                    4749               4 - Low
CUI000000413376             4757               2 - High
UNO000022044452             4758             3 - Medium
      NA                    4771             3 - Medium
      NA                    4847               4 - Low
      NA                    4828               2 - High
      NA                    4540               2 - High
      NA                    4916               2 - High
      NA                    4980             3 - Medium
      NA                  DID51039                NA
      NA                  DID51039                NA
      NA                  DID51039                NA
      NA                  DID59629                NA
      NA                  DID59095                NA
      NA                  DID60175                NA
      NA                  DID60151                NA
      NA                  DID60153                NA
      NA                  DID60069                NA
      NA                  DID60061                NA
      NA                 DV12/ 4890               NA
      NA           USB18/ 4881         NA
      NA           USB 13/ 4882        NA
      NA           USB 87/ 4883        NA
      NA             CR74a             NA
      NA              4535           2-High
      NA              4873         3-Medium
      NA              4597         3-Medium
      NA              4689         3-Medium
      NA              4775         3-Medium
      NA              4776         3-Medium
CUI000000418219       4782         3-Medium
      NA              4802         3-Medium
      NA              4806           4-Low
      NA              4826           2-High
CUI000000424887       4850           2-High
CUI000000432386       4920           2-High
      NA              4932         3-Medium
      NA              4972           4-Low
UNO000022184614       4981         3-Medium
      NA              5001           2-High
      NA              5037         3-Medium
      NA              4202           4-Low
      NA              4983           2-High
      NA              4999         3-Medium
      NA              5014         3-Medium
      NA              4203           4-Low
      NA              4345           4-Low
      NA              4670           4-Low
      NA              4786           4-Low
      NA              4956           2-High

      NA               4982        3-Medium
      NA          DID60201/ 4875     2 - High
      NA             DID60345           NA
      NA          4643/ DID60341   3 - Medium
      NA             DID60323           NA
      NA             DID60523           NA
      NA             DID60561           NA
      NA             DID60457           NA
      NA          CR93/ DID60429        NA
      NA           CR74(b)/ 4959     2 - High
UNO000021769469        4107        3 - Medium
      NA               4547        3 - Medium
UNO000022076686        4747        3 - Medium
CUI000000413376        4757          2 - High
      NA               4770          2 - High
UNO000022184753        4979        3 - Medium
      NA               4989        3 - Medium
UNO000022199252        4991          2 - High
      NA               5011        3 - Medium
      NA               5012        3 - Medium
       NA                     5025           3 - Medium
       NA                     5033             2 - High
       NA                     5038           3 - Medium
       NA                     5039           3 - Medium
       NA                USB23/ 4073         3-Medium
       NA                USB76/ CR60              NA
       NA                    CR109                NA
       NA                    60325                NA
       NA                 DID 60827               NA
       NA                     4323              4-Low
       NA                     5031           3-Medium
       NA                     5058           3-Medium
       NA                     4513           3-Medium
       NA                     4698           3-Medium
       NA                     4706           3-Medium
CUI000000 432386              4920              2-High
       NA                     4985           3-Medium
       NA                     5002              2-High
UNO0000 22229982              5018              2-High
UNO0000 22239154              5024           3-Medium
       NA                     5052           3-Medium
       NA                     5055              4-Low
 CUI000000459392              5056              2-High
       NA                     5071              2-High
       NA                     5077           3-Medium
       NA                     5078              4-Low
       NA                     5081              2-High
       NA                     5101           3-Medium
       NA              5181/ DID61215           2-High
CUI00000 0488892              5174              2-High
       NA                  DID61213               NA
       NA              5039 (BOT 1221)          2-High
 CUI000000482934       5152 (BOT 1085)       3-Medium
       NA          5172 (USB76) (BOT 1280)      2-High
       NA              5199 (BOT 1224)          2-High
       NA              5219 (BOT 1026)          2-High
       NA              5277 (BOT 1270)          4-Low
       NA                  DID60407               NA
       NA                   TCR08                 NA
       NA                   TER02                 NA
       NA                   TER17                 NA
       NA                   TER30                 NA
       NA                   TER36                 NA
       NA             Sprint Maintenance          NA
       NA                  DID61339               NA
       NA            ECM00000 0133977             NA
       NA            ECM00000 0133978             NA
       NA                  BOT1320                NA
       NA              5074/ DID60641           4-Low
 CUI000000482934           DID60639               NA
      NA           1345/ DID61799     2-High
      NA           1363/ DID61795     2-High
      NA           1365/ DID61801     2-High
      NA              DID61879        4-Low
      NA              DID61765          NA
      NA              DID61713          NA
      NA           1393/DID61883        NA
      NA                 1283         2-High
      NA                 1344       3-Medium
      NA                 1362         2-High
      NA                 4949       3-Medium
UNO000022099508          5049         2-High
UNO000022178507          5068         2-High
      NA                 5153       3-Medium
      NA                 5159       3-Medium
      NA                 5185       3-Medium
UNO000022384465          5197         2-High
      NA                 5208       3-Medium
      NA                 5226         4-Low
      NA                 5227       3-Medium
      NA                 5240       3-Medium
      NA                 5246       3-Medium
      NA                 5247       3-Medium
      NA                 5259         2-High
      NA               TER05            NA
      NA               TER07a           NA
      NA               TER16            NA
      NA               TER35            NA
      NA               TER37            NA
      NA                 5213       3-Medium
      NA                 1469         2-High
      NA                CR 92           NA
      NA                 1415       3-Medium
      NA                 1416       3-Medium
UNO0000 22514150         1418         2-High
UNO0000 22497538         1419         2-High
UNO0000 22513700         1420         2-High
      NA                 1422       3-Medium
      NA                 1427       3-Medium
UNO0000 22522336         1429         2-High
UNO0000 22541261        1458a       3-Medium
      NA                 1485       6-Tracking
      NA                 1319         4-Low
      NA              DID62173          NA
      NA              DID62245          NA
      NA              DID62259          NA
      NA           5261/ DID61911       NA
      NA               TER05            NA
      NA                 1376           NA
      NA                 1481           NA
      NA                 1487           NA
      NA                 1488           NA
         NA                ECM000000138229          NA
         NA                      61289              NA
         NA                 DID62011/ 1451        4-Low
         NA                 DID62405/ 1496        4-Low
  UNO0000 22542067          DID62337/ 1550        4-Low
         NA                ECM000000137081          NA
         NA                ECM000000007882          NA
         NA                    DID62381             NA
         NA                    DID62327             NA
         NA                    DID62465             NA
UNO0000 22608235, part 2           NA               NA
  UNO0000 22592999           DID62455/1553        2-High
         NA                  DID62455/1532        2-High
         NA                    DID62383             NA
         NA                    DID62565             NA
         NA                 DID62407/ 1567        2-High
         NA                  DID62355/1565        2-High
  UNO0000 22606810          DID62489/ 1571        4-Low
  UNO0000 22592999           DID62643/1553        4-Low
         NA                  DID62643/1532        2-High
  UNO000022574568            DID62643/1631        2-High
         NA                      CR50               NA
         NA                      CR57               NA
         NA                      CR59               NA
         NA                      CR101              NA
         NA                     CR113a              NA
         NA                      CR116              NA
         NA                      CR125              NA
         NA                     TCR06               NA
         NA                     TER04               NA
         NA                     TER20               NA
         NA                     TER27               NA
         NA                   TER32a & c            NA
         NA                     TER33               NA
         NA                     TER44a              NA
         NA                       1164       5-Enhancement
  UNO000022440908                 1339          3-Medium
  UNO000022491003                 1375            2-High
  UNO000022492169                 1378            2-High
  UNO000022493272                 1379            2-High
  UNO000022493386                 1380            2-High
  UNO000022493398                 1381            2-High
  UNO000022485410                 1388            2-High
         NA                       1424          3-Medium
  UNO000022508898                 1426            2-High
         NA                       1440          3-Medium
         NA                       1459       5-Enhancement
  UNO000022264687                 1464            2-High
         NA                  1466/DID62871        2-High
  UNO000022333977                 1513            2-High
         NA                       1529            2-High
  UNO000022576364                 1535         6-Tracking
       NA                    1367            3-Medium
       NA                    1368            3-Medium
       NA                    1369            3-Medium
       NA                    1371              4-Low
       NA                    1372              4-Low
       NA                    1373            3-Medium
UNO000022380792              1441              2-High
       NA                    1489            3-Medium
       NA                    1505            3-Medium
 CUI000000532966             1533              2-High
UNO000022629186              1622              2-High
       NA                    1358            3-Medium
       NA                    1521              2-High
UNO000022522449       ECM000000139927            NA
       NA             ECM00000 0139297           NA
       NA          TER09/ECM000000133845         NA
       NA                  DID62709              NA
       NA                  DID62711              NA
       NA             ECM00000 0139298           NA
       NA          TER46/ ECM00000 0139995       NA
       NA                  DID62449              NA
       NA                  DID62765              NA
       NA             ECM00000 0140026           NA
       NA              CR129/ DID62689           NA
       NA                  DID62549              NA
       NA                  DID62705              NA
       NA                  DID62735              NA
UNO000022484326         1575/ DID62705       3-Medium
       NA                  DID62769              NA
       NA                  DID62771              NA
       NA                  DID62719              NA
       NA                  DID62777              NA
       NA                  DID62779              NA
       NA                  DID62775              NA
       NA               1554/ DID62781         4-Low
       NA              1655/ DID62811          2-high
       NA                  DID62875              NA
       NA                  DID62869              NA
       NA                  DID62887              NA
UNO000022653202         1645/DID62873          2-high
       NA                    1670              2-High
      NA                   TER 45                NA
      NA                    833a                 NA
UNO000022652826             1646             3-Medium
UNO000022657094             1651               2-High
UNO000022657891             1671               2-High
UNO000022653990             1672               2-High
      NA                    1675               2-High
      NA                    1750               2-High
      NA                    1768             3-Medium
      NA                    1916             6-Tracking
              NA                            833b                 NA
       UNO000022426295                      1394                2-High
UNO000022523916/CUI000000521995             1500                2-High
UNO000022569708/CUI000000532741             1509              3-Medium
       UNO000022566443                      1514              3-Medium
       UNO000022570687                      1526                2-High
       UNO000022626345                      1644              3-Medium
       UNO000022652826                      1646              3-Medium
       UNO000022648543                      1647              3-Medium
       UNO000022657094                      1651                2-High
       UNO000022633831                      1652                2-High
       UNO000022583583                      1657              3-Medium
       UNO000022688559                      1697                2-High
       UNO000022691747                      1704                2-High
       UNO000022629186                      1622                2-High
             NA                               4704             1-critical
       CUI000000449936                        5036            3-medium
       UNO000022099483                        5028              2-High
             NA                               4672              2-High
       CUI000000 459392                       5056              2-High
       UNO000022380885                        5201              2-High
             NA                               4355              4-Low
             NA                               5183              2-High
             NA                               4539              2-High
       CUI000000379914                        4635              2-High
       CUI000000410501                        4754              2-High
             NA                               4837              2-High
             NA                               4846            3-Medium
             NA                               4690              2-High
             NA                            DID61989               NA
             NA                            DID61989               NA
             NA                             DID62333              NA
             NA                            DID62347               NA
             NA                       ECM000000137936             NA
             NA                          DID62457 1267            NA
             NA                       ECM00000 0138169            NA
             NA                             DID62429              NA
             NA                        TER29/ DID62411            NA
             NA                       ECM000000138997             NA
             NA                             DID62541              NA
             NA                             DID62581              NA
             NA                             DID62461              NA
       CUI000000556869                     1684/1682            2-High
             NA                            DID 63047              NA
             NA                   Defect # 1706 UNO22691358     2-High
Percent
 86.91
  3.27
  9.82
  100

      Status   Code Drop Date
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
                  10-Feb
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
     Removed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
     Removed
      Passed
                  19-Feb
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
     Removed
      Passed
      Passed
      Passed
     Removed
      Passed
      Passed
                       25-Feb
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Pending
      Passed
      Passed
      Passed
      Passed
      Passed
     Removed
      Passed
Conditionally Passed
      Passed
      Passed           2-Mar
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
                       9-Mar
      Passed
      Passed
      Passed
      Passed
          9-Mar




 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
          18-Mar
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
Removed   23-Mar
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
Removed
 Passed
 Passed
 Passed
 Passed
Removed
 Passed
 Passed
 Failed
Removed
 Passed
 Passed   30-Mar
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Failed
 Passed
 Passed
 Passed   1-Apr
 Passed
 Passed
 Passed
Removed   6-Apr
 Passed
 Passed
 Passed
 Passed
Removed
 Passed
 Passed
 Passed
Removed
 Passed
Removed
          13-Apr
 Passed
 Passed
 Passed
 Passed
 Passed
Removed
 Passed
 Passed
 Passed
 Passed
 Passed
Removed
 Passed
 Passed   20-Apr
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed   27-Apr
 Passed
 Failed
Removed
 Passed
 Passed
 Passed
 Passed
          4-May
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed




          18-May
      Passed
Conditionally Passed
      Passed
      Passed
      Passed
                       18-May
      Passed
      Pending
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
     Removed
      Passed
     removed
      Passed
      Passed
      Passed
      Passed
      Passed
                       26-May
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Pending
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
removed
          8-Jun
removed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Failed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
Removed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed   22-Jun
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
      Passed
      Passed
      Passed
Conditionally Passed
      Passed
      Passed
      Passed
     Removed
Conditionally Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
     Removed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
                       13-Jul
      Passed
      Passed
     Removed
     Removed
      Passed
      Passed
      Passed
      Pending
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
Conditionally Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
     Pending
      Passed
                       27-Jul
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
     Removed
      Passed
      Passed
      Passed
      Failed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed           30-Jul
      Passed
      Passed
      Passed

      Passed
      Passed
      Passed
      Passed
      Passed
     Removed
       Failed          10-Aug
      Passed
      Passed
      Passed
       Failed
      Passed
      Passed
      Passed
      Passed
      Passed
Conditionally Passed
      Passed
       Failed
      Passed




                       13-Aug
      Passed
      Passed
      Passed
      Blocked          13-Aug
      Passed
       Failed
       Failed
      Passed
      Passed
      Passed
      Passed
      Passed
      Passed
       Failed
     Removed
       Failed
                       24-Aug
      Passed
      Passed
      Passed
      Passed
      Passed
       Failed
     Removed
      Passed
      Passed
     Removed
      Passed
      Passed
      Passed
      Passed           3-Sep
      Passed
      Passed
      Passed
      Passed
       Failed
      Passed
      Pending
      Passed
Conditionally Passed
      Pending          26-Sep
      Pending
      Pending
      Pending
      Passed
      Passed
      Passed
      Passed
      Passed
      Pending
      Passed


                       8-Oct
 Passed
Pending
 Passed   8-Oct
 Passed
Removed
 Passed
 Passed
 Passed
Removed
 Passed
 Passed
Pending
Removed
 Passed
 Passed
 Failed
 Passed
 Passed
 Passed   12-Oct
 Passed
 Passed
 Passed
 Failed
 Passed
Removed
 Passed
Pending
 Passed
 Passed
 Passed
 Passed
 Passed
Removed
 Passed
 Passed
 Passed
 Passed   18-Oct
 Passed
 Passed
 Passed
 Passed
Pending
 Passed
 Passed
 Passed
 Passed
Pending
Pending
 Passed
 Passed
Pending
Pending

          27-Oct
  Pending
  Passed      27-Oct
  Passed
  Passed
  Passed
  Pending
 Removed
  Passed
  Passed
  Passed
 Removed
  Passed
  Passed      2-Nov
  Passed
  Passed
  Passed
  Passed
  Passed
  Passed
  Passed
  Passed      5-Nov
  Passed
  Passed
  Passed
  Passed
  Passed
  Passed
In progress
  Passed
In progress
  Passed
   Failed
  Passed
  Passed
In progress
In progress
  Passed
In progress
  Passed
  Passed
  Passed
  Passed
  Passed
              9-Nov
  Passed
  Passed
  Passed
  Passed
  Passed
In progress
In progress
  Passed
  Passed
 Passed
 passed
 passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
Pending
Pending
Pending
Pending   10-Nov
 Passed
 Passed
 Passed
Pending
Pending
          12-Nov
 Passed
Pending
Pending
 Passed
 Passed
 Passed
 Passed
Removed
Removed
          15-Nov
Pending
Pending
Pending
 Passed
Pending
 Passed
Pending
 Passed
Pending   16-Nov
 Passed
 Passed
Pending
Pending
Pending
Pending
Pending
Pending   7-Dec
Pending
Pending
Pending
Pending
              7-Dec




Pending
Pending
 Passed
 Passed
 Passed
 Passed
Removed     DM Team
 Failed
             Defects
 Passed
Pending
 Passed
Pending
 Passed
 Passed
 Passed
Removed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Passed
 Failed
 Passed
 Failed
 Passed   Hot Fix issues
 Passed
 Passed
Pending
Pending
 Passed
 Passed
 Passed
 Passed
Removed
 Passed
Pending
 Passed
 Passed
 Passed
 Passed
              Defect Status           Quantity                         Comments
         Passed                          16           Closed
         Conditionally Passed             0
         Failed                           0
10-Feb   Pending                          0
         Removed                          0
         Blocked                          0
          Total (includes CRs)          16

                Remedy #         Defect / CR Number       Severity        Status   Last Retest
                   NA                    139                4- Low        Passed     11-Feb
             HLP000000515251            3031              3-Medium        Passed     11-Feb
             HLP000000515429            3198                2-High        Passed     3-Mar
             HLP000000526190            3443                2-High        Passed     11-Feb
             HLP000000515444            3488                2-High        Passed     11-Feb
             HLP000000515448            3499                2-High        Passed     11-Feb
             HLP000000514772            3523                2-High        Passed     11-Feb
10-Feb       HLP000000515447            3614                2-High        Passed     11-Feb
             HLP000000526025            3633              3-Medium        Passed     16-Feb
             UNO000021724114            3649                2-High        Passed     11-Feb
             HLP000000526184            3678                2-High        Passed     11-Feb
             HLP000000526021            3730              1-Critical      Passed     19-Feb
                   NA                   3781                2-High        Passed     11-Feb
                   NA                   3805                2-High        Passed     10-Mar
                   NA                   3815                2-High        Passed     19-Feb
             HLP000000526186            3704                2-High        Passed     11-Feb



              Defect Status           Quantity                         Comments
         Passed                          28           Closed
         Conditionally Passed             0
         Failed                           0
19-Feb
         Pending                         0
19-Feb
                                                     Defects removed as they are invalid
         Removed                         2           #3030 - This is not a part of 2/19 delivery.
         Blocked                         0
         Total (includes CRs)           28

              Remedy #          Defect / CR Number        Severity                  Status          Last Retest
            HLP000000515450              97                 2-High                  Passed            19-Feb
            HLP000000515250            3030                 2-High                 Removed            16-Mar
            HLP000000515431            3359                 2-High                  Passed            1-Mar
            HLP000000526149            3415                 2-High                  Passed            16-Mar
            HLP000000507580            3708                 2-High                  Passed            25-Feb
            HLP000000526129            3486                 2-High                  Passed            23-Feb
            UNO000021722395            3239                 2-High                  Passed            10-Mar
            HLP000000526137            3549                 2-High                  Passed            23-Feb
            HLP000000515440            3551                 2-High                  Passed            24-Feb
            UNO000021721265            3570                 2-High                  Passed            10-Mar
            HLP000000526180            3663                 2-High                  Passed            10-Mar
            HLP000000514775            3681                 2-High                  Passed            1-Mar
            HLP000000526185            3682                 2-High                  Passed            11-Mar
            HLP000000526145            3697                 2-High                 Removed            23-Feb
19-Feb      CUI000000323450            3700                 2-High                  Passed            22-Feb
            UNO000021735572            3733                 2-High                  Passed            23-Feb
            UNO000021741107            3808                 2-High                  Passed            19-Feb
                  NA                    144               3- Medium                 Passed            23-Feb
                  NA                    147               3- Medium                 Passed            23-Feb
                  NA                   3571               3-Medium                  Passed            12-Apr
            UNO000021718384            3584               3- Medium                 Passed            24-Feb
                  NA                   3685               3-Medium                  Passed            12-Apr
            HLP000000514888            3686               3-Medium                  Passed            1-Mar
            HLP000000528366            3696               3-Medium                  Passed            5-Mar
                  NA                   3777               3-Medium                  Passed            26-Feb
                  NA                   3999               3-Medium                  Passed            19-Feb
                  NA                   3804               3-Medium                  Passed            1-Mar
                  NA                   3466                 4-Low                   Passed            19-Feb
                  NA                   3780                 4-Low                   Passed            24-Feb
                  NA               CR133 - CR 173             NA                    Passed            29-Mar
              Defect Status           Quantity                             Comments
         Passed                          23           Closed
         Conditionally Passed             0
         Failed                           0
25-Feb   Pending                          1
         Removed                          2           Defect# 3842 is Removed
         Blocked                          0
          Total (includes CRs)          24

                Remedy #         Defect / CR Number       Severity              Status    Last Retest
             UNO000021669155            3494               1-Critical            Passed     2-Mar
             HLP000000517836            3738               1-Critical            Passed     26-Feb
             HLP000000515250            3030                 2-High              Passed     25-Feb
                   NA                   3274                 2-High              Passed     26-Mar
                   NA                   3300                 2-High              Passed     12-Apr
                   NA                   3343                 2-High              Passed     25-Feb
             UNO000021721265            3631                 2-High             Removed       NA
             UNO000021737065            3728                 2-High              Passed     25-Feb
             HLP000000526189            3797                 2-High              Passed     25-Feb
                   NA                   3816                 2-High              Passed     1-Mar
                   NA                   3842                 2-High             Removed       NA
             UNO000021745446            3849                 2-High              Passed     5-Mar
25-Feb       HLP000000532574            3863                 2-High              Passed     26-Feb
             HLP000000544388            3991                2- High              Passed     26-Feb
             HLP000000526153            3974                 2-High              Passed     26-Feb
                   NA                   3993                 2-High              Passed     26-Feb
                   NA                   3500                 2-High              Passed     12-Mar
                   NA                   2647               3-Medium              Passed     25-Feb
             HLP000000514590            3255               3-Medium              Passed     25-Feb
                   NA                   3272               3-Medium              Passed     18-Mar
                   NA                   3595               3-Medium              Passed     26-Feb
                   NA                   3778               3-Medium              Passed     25-Feb
                   NA                   3553               3-Medium             Pending     7-Dec
                   NA                   2680                 4-Low               Passed     2-Mar
                   NA                   3480                 4-Low               Passed     25-Feb
                    NA                 2912                   4-Low                Passed              1-Mar



             Defect Status           Quantity                                 Comments
        Passed                          11           Closed
        Conditionally Passed             1           SMS Notifications received are delayed by more than 1.5
        Failed                           0
2-Mar   Pending                          0
                                                     # 3828 Duplicate of 3571.
        Removed                         1            Issue 3571 is in 2/19 list.
        Blocked                         0
         Total (includes CRs)          12

               Remedy #         Defect / CR Number        Severity                 Status           Last Retest
            HLP000000558120            4101                1-Critical              Passed             2-Mar
                  NA                   3472                  2-High                Passed             2-Mar
            HLP000000528998            3828                  2-High               Removed              9-Apr
            UNO000021745610            3855                  2-High                Passed             4-Mar
            CUI000000333455            3858                  2-High          Conditionally Passed     11-Mar
                  NA                   3809                3-Medium                Passed             11-Mar
2-Mar
                  NA                   4002                3-Medium                Passed             10-Mar
            HLP000000563177            4110                3-Medium                Passed             3-Mar
            CUI000000333261            3862                  2-High                Passed             2-Mar
            UNO000021757552            4061                  2-High                Passed             2-Mar
            UNO000021721265            3631                  2-High                Passed             11-Mar
                  NA                  CR 233                   NA                  Passed             4-Mar
            UNO000021773485            4125                3-Medium                Passed             5-Mar



             Defect Status           Quantity                                 Comments
        Passed                          12           Closed
        Conditionally Passed             0
        Failed                           0
9-Mar   Pending                          0
        Removed                          0
        Blocked                          0
9-Mar


          Total (includes CRs)            12

                Remedy #         Defect / CR Number          Severity      Status   Last Retest
             HLP000000572901              4090                 2-High      Passed     10-Mar
                   NA                     4111               3-Medium      Passed     12-Mar
                   NA                     3548               3-Medium      Passed     10-Mar
                   NA                     4191               3-Medium      Passed     11-Mar
                   NA                     4160                 4-Low       Passed     9-Mar
9-Mar              NA                     4192                 4-Low       Passed     11-Mar
             HLP000000575102      Excelacom defect 155         2-High      Passed     10-Mar
             UNO000021723566              4193                 2-High      Passed     11-Mar
             CUI000000341529              3752                 2-High      Passed     11-Mar
             HLP000000579707              4058                 2-High      Passed     11-Mar
                   NA                     4225               3-Medium      Passed     9-Mar
             UNO000021793071              4213                 2-High      Passed     12-Mar



              Defect Status            Quantity                         Comments
         Passed                           12             Closed
         Conditionally Passed              0
         Failed                            0
18-Mar   Pending                           0
         Removed                           0
         Blocked                           0
          Total (includes CRs)            12

                Remedy #         Defect / CR Number          Severity      Status   Last Retest
                     NA                  4214                  2-High      Passed     22-Apr
                     NA                  4309                  2-High      Passed     24-Mar
                     NA                  4310                  2-High      Passed     22-Mar
                     NA                  3412                3-Medium      Passed     22-Mar
                     NA                  4197                3-Medium      Passed     31-Mar
18-Mar               NA                  4265                3-Medium      Passed     18-Mar
                     NA                  3513                  4-Low       Passed     18-Mar
                     NA                  4034                  4-Low       Passed     18-Mar
                     NA                  4046                  4-Low       Passed     18-Mar
18-Mar



                     NA                 4307                   4-Low      Passed     18-Mar
                     NA                 4308                   4-Low      Passed     22-Mar
                     NA                 4243                   4-Low      Passed     22-Mar



              Defect Status           Quantity                         Comments
         Passed                          14           Closed
         Conditionally Passed             0

23-Mar   Failed                          0
         Pending                         0
         Removed                         1
         Blocked                         0
          Total (includes CRs)          14

                  Remedy #       Defect / CR Number       Severity        Status   Last Retest
             HLP000000572901            4175                2-High        Passed     24-Mar
             HLP000000575127            4196                2-High        Passed     23-Mar
                   NA                   4219                2-High        Passed     24-Mar
                   NA                   4360                2-High        Passed     24-Mar
                   NA                   4361                2-High        Passed     24-Mar
                   NA                   4364                2-High        Passed     24-Mar
23-Mar       UNO000021754491            4025              3-Medium        Passed     24-Mar
             HLP000000572436            4176              3-Medium       Removed     31-Mar
                   NA                   4184              3-Medium        Passed     12-Apr
             HLP000000583975            4260              3-Medium        Passed     31-Mar
                   NA                   4313              3-Medium        Passed      1-Apr
             UNO000021806548            4292              3-Medium        Passed     29-Mar
             UNO000021829174            4349              3-Medium        Passed     23-Mar
                   NA                   4334              3-Medium        Passed      6-Apr
                   NA                   4333                4-Low         Passed     24-Mar



              Defect Status           Quantity                         Comments
         Passed                          18           Closed
         Conditionally Passed            0

                                                      1) ASL - Able to purchase content even after getting over the
                                                      ASL
                                                      2) Premium SMS is rated as regular SMS
                                                      3) Unable to credit minutes for Dropped Calls
30-Mar                                                4) Change plan with duplicate sprint service code is NOT
         Failed                          2            working

         Pending                         0            Fix for "Data not working post ESN" will go in with 4/6 code
                                                      drop and should be addressed by Defect# 4383
         Removed                         3

         Blocked                         0
          Total (includes CRs)          20

                  Remedy #       Defect / CR Number        Severity                 Status           Last Retest
                   NA                   4204                 2-High                Removed               30-Mar
             CUI000000354213            4288                 2-High                 Passed                1-Apr
             CUI000000354213            4289                 2-High                 Passed                1-Apr
             CUI000000356285            4293                 2-High                 Passed                1-Apr
                   NA                   4377                 2-High                 Passed                2-Jul
             CUI000000341585            4080               3-Medium                Removed               18-Aug
             HLP000000580239            4226               3-Medium                 Passed               24-May
             UNO000021799735            4251               3-Medium                 Passed               30-Mar
                   NA                   4379               3-Medium                 Failed               31-Mar
             HLP000000586388            4272               3-Medium                Removed               30-Mar
30-Mar       CUI000000353465            4240               3-Medium                 Passed               30-Mar
             HLP000000580573            4245               3-Medium                 Passed               31-Mar
                   NA                   4315               3-Medium                 Passed                1-Apr
                   NA                   3851               3-Medium                 Passed               31-Mar
                   NA                   4267               3-Medium                 Passed               30-Mar
                   NA                   4130               3-Medium                 Passed               31-Mar
                   NA                   4131               3-Medium                 Passed               31-Mar
                   NA                   4071               3-Medium                 Passed               31-Mar
                    NA                 4126                   4-Low              Passed     31-Mar
                    NA                 4200                   4-Low              Passed      1-Apr
                    NA                 4332                   4-Low              Failed     31-Mar
                    NA                 4347                   4-Low              Passed     30-Mar
                    NA                 4348                   4-Low              Passed     30-Mar



             Defect Status           Quantity                               Comments
        Passed                          1            Closed
        Conditionally Passed            0
        Failed                          0
1-Apr   Pending                         0
        Removed                         0
        Blocked                         0
         Total (includes CRs)           1

               Remedy #         Defect / CR Number        Severity               Status   Last Retest
1-Apr
                    NA                 4353                   2-High             Passed      1-Apr



             Defect Status           Quantity                               Comments
        Passed                          6            Closed
        Conditionally Passed            0
        Failed                          0
6-Apr   Pending                         0
        Removed                         1            4382 is moved to 4/13 code drop.
        Blocked                         0
         Total (includes CRs)           6

               Remedy #         Defect / CR Number        Severity               Status   Last Retest
            HLP000000563214            4154               3-Medium               Passed     9-Apr
                  NA                   4227               3-Medium               Passed     7-Apr
                  NA                   4331               3-Medium               Passed     6-Apr
6-Apr
                  NA                   4382                 2-High              Removed     12-Apr
                  NA                   4391               3-Medium               Passed     6-Apr
6-Apr

                     NA                 4394           4-Low          Passed     14-May
                     NA                CR232           2-High         Passed     21-Jun



              Defect Status           Quantity                     Comments
         Passed                          12
         Conditionally Passed             0
13-Apr   Pending                          0
         Removed                          4
         Blocked                          0
          Total (includes CRs)          12

                Remedy #         Defect / CR Number   Severity        Status   Last Retest
             UNO000021746638            3869            2-High        Passed     16-Apr
             UNO000021796073            4218            2-High       Removed     Pending
                   NA                   4247            2-High        Passed     14-Apr
                   NA                   4381          3-Medium        Passed     14-Apr
                   NA                   4382            2-High        Passed     16-Apr
                   NA                   4395            2-High       Removed     Pending
             HLP000000625624            4397            2-High        Passed     15-Apr
13-Apr       HLP000000587454            4401            2-High       Removed     Pending
                   NA                   4405            2-High        Passed     16-Apr
             HLP000000619814            4425          3-Medium        Passed     21-Apr
             CUI000000360943            4447          3-Medium        Passed     14-Apr
                   NA                   4463            4-Low         Passed     15-Apr
             CUI000000376423            4469          3-Medium        Passed     15-Apr
                   NA                   4406          3-Medium       Removed     15-Apr
                   NA                   4408          3-Medium        Passed     15-Apr
                 382746                 4490          1-Critical      Passed      7-Jun



              Defect Status           Quantity                     Comments
         Passed                          10
         Conditionally Passed             0
         Failed                           0
20-Apr
20-Apr   Pending                         0
         Removed                         1
         Blocked                         0
          Total (includes CRs)          10

                Remedy #         Defect / CR Number   Severity      Status   Last Retest
                   NA                   4053          3-Medium      Passed      7-May
                   NA                   4228          3-Medium      Passed     21-Apr
             HLP000000586388            4272          3-Medium      Passed     21-Apr
             UNO000021809512            4277            2-High     Removed     Pending
             UNO000021845821            4470            4-Low       Passed     17-May
20-Apr
                   NA                   4483            2-High      Passed     16-Apr
                   NA                   4484            2-High      Passed     16-Apr
                   NA                   4487          3-Medium      Passed     20-Apr
                   NA                   4488          3-Medium      Passed     21-Apr
                   NA                   4489          3-Medium      Passed     20-Apr
                   NA                   4500            2-High      Passed      3-May



              Defect Status           Quantity                   Comments
         Passed                          3
         Conditionally Passed            0
         Failed                          0
27-Apr   Pending                         0
         Removed                         0
         Blocked                         0
          Total (includes CRs)           3

                Remedy #         Defect / CR Number   Severity      Status   Last Retest
                   NA                   4369           2-High       Passed     4-May
27-Apr
             CUI000000391540            4533           2-High       Passed     30-Apr
                   NA                   4501           2-High       Passed     13-May

              Defect Status           Quantity                   Comments




4-May
         Passed                          10
         Conditionally Passed             0


                                                      Defect 3038 Failed
                                                      Unbilled Event level adjustments made on Int'l Roaming
4-May
                                                      usage are not appearing in our Billing and CRM Systems

         Failed                          1
         Pending                         0
         Removed                         1            4109: This came in with later code drops and was
         Blocked                         0
          Total (includes CRs)          11

                  Remedy #       Defect / CR Number        Severity                Status            Last Retest
             HLP000000515445            3038               3-Medium                Failed                  7-Jul
             UNO000021769478            4109               3-Medium               Removed                18-Aug
             HLP000000572436            4176               3-Medium                Passed                13-May
                   NA                   4204               3-Medium                Passed                10-May
                   NA                   4380               3-Medium                Passed                 4-May
4-May              NA                   4407                 2-High                Passed                 4-May
             UNO000021818877            4459                 4-Low                 Passed                Pending
                   NA                   4492                 2-High                Passed                 5-May
             CUI000000367359            4495               3-Medium                Passed                 4-May
                   NA                   4498                 2-High                Passed                 7-May
                   NA                   4523               3-Medium                Passed                 1-Jun
             CUI000000386796            4525               1-Critical              Passed                10-May



              Defect Status           Quantity                                Comments
         Passed                          10
                                                        Defect 4277 also deals with verifying the unbilled events
                                                      usage from a cox wireless number belonging to those states
                                                         where daylight savings time is not observed (Phoenix,
                                                      Honolulu, Barbados). As this point, since we don't have cox
18-May   Conditionally Passed            1              wireless in these regions in production, this will be out of
18-May
         Failed                           0
         Pending                          1
         Removed                          0
         Blocked                          0
          Total (includes CRs)           12

                Remedy #         Defect / CR Number        Severity               Status           Last Retest
            HLP000000528374             3705                 2-High               Passed                 17-Aug
                   NA                   4102                 2-High               Passed                 24-May
            UNO000021809512             4277                 2-High         Conditionally Passed         19-May
             CUI000000365996            4383                 2-High               Passed                 18-May
            UNO000021933484             4521                 2-High               Passed                 20-May
18-May       CUI000000387139            4549               3-Medium               Passed                 24-May
                   NA                   4552                 2-High               Passed                 18-May
             CUI000000399150            4577                 2-High               Pending                Pending
             CUI000000399147            4584                 2-High               Passed                  1-Jun
                   NA                   4610               1-Critical             Passed                 20-May
                   NA              ECM000000119765             NA                 Passed                 19-May
                   NA                 DID58199                 NA                 Passed                 25-May

              Defect Status           Quantity                               Comments
         Passed                          31
         Conditionally Passed             0

                                          0
         Failed
         Pending                          1
26-May
                                                      Defect 4396 is removed and tracked under 4694 and 4372.

                                                      4388: This came in with later code drops and was
         Removed                          2           successfully validated and Passed
         Blocked                          0
          Total (includes CRs)           32
           Remedy #        Defect / CR Number   Severity   Status    Last Retest
               NA               DID59011            NA      Passed     28-May
               NA               DID58597            NA      Passed     21-Jun
               NA               DID58849            NA      Passed     25-May
               NA               DID58877            NA      Passed     25-May
               NA                 3507          3-Medium    Passed     17-Aug
               NA                 4302          3-Medium    Passed     27-May
               NA                 4314          3-Medium    Passed      3-Jun
               NA                 4359          3-Medium    Passed      1-Jun
               NA                 4367            4-Low     Passed     27-May
               NA                 4371          3-Medium    Passed     27-May
               NA                 4388            4-Low    Removed     18-Aug
               NA                 4389          3-Medium    Passed      3-Sep
               NA                 4396          3-Medium   removed      2-Jul
               NA                 4398            4-Low     Passed     27-May
               NA                 4399            4-Low     Passed     27-May
               NA                 4400            4-Low     Passed     27-May
               NA                 4427            4-Low     Passed     27-May
26-May         NA                 4428          3-Medium    Passed     27-May
               NA                 4429            4-Low     Passed     27-May
               NA                 4510          3-Medium    Passed      30-Jul
               NA                 4529          3-Medium    Passed      5-Aug
               NA                 4548            2-High    Passed      5-Aug
               NA                 4551            2-High    Passed     21-Jun
         CUI000000395865          4557          3-Medium    Passed      2-Jun
         CUI000000387923          4590            2-High    Passed     27-May
               NA                 4596            2-High    Passed     17-Aug
               NA                 4611            2-High    Passed     21-Jun
               NA                 4634            2-High    Passed     28-May
               NA                 4641            2-High    Passed      7-Sep
               NA                 4649            2-High    Passed     14-Jun
         CUI000000406691          4667            2-High    Passed      2-Aug
               NA                CR 52              NA     Pending     17-Aug
               NA               DID59007            NA      Passed     16-Jun
                    NA               DID58895                NA                  Passed             26-May
                    NA               DID58917                NA                  Passed             26-May
                    NA                Vendor                 NA                  Passed              7-Jun

             Defect Status           Quantity                              Comments
        Passed                          24
        Conditionally Passed             0
        Failed                           0
        Pending                          0           Defects 4673 - Removed as this is dependent on CR92, we
                                                     will be retesting this once CR92 is pushed to production
8-Jun
        Removed                         2



        Blocked                         0
         Total (includes CRs)          24

               Remedy #         Defect / CR Number        Severity              Status           Last Retest
                  NA                 DID59219                 NA                 Passed              8-Jun
                  NA                 DID59235                 NA                 Passed             24-Jun
            CUI000000373665            4434                 2-High               Passed              2-Jul
                  NA                   4531                 2-High               Passed             13-Jul
            UNO000021934208            4558                 2-High               Passed             14-Jun
            CUI000000384965            4582               3-Medium               Passed              9-Jun
            CUI000000396619            4624               3-Medium               Passed             18-Aug
                  NA                   4627               3-Medium               Passed              2-Jul
            CUI000000392793            4640               3-Medium               Passed             15-Jun
            HLP000000720321            4663               3-Medium               Passed             18-Aug
            CUI000000384069            4664               3-Medium               Passed             15-Jun
                  NA                   4668               3-Medium               Passed             4-Aug
8-Jun             NA                   4672                 2-High              removed             11-Aug
                  NA                   4673                 2-High              removed             14-Jun
                  NA                   4674               3-Medium               Passed              8-Jun
                  NA                   4675               3-Medium               Passed             10-Jun
                  NA                   4676                 2-High               Passed             11-Jun
8-Jun




                     NA                 4685               3-Medium                 Passed               14-Jun
                     NA                 4687                 2-High                 Passed               16-Aug
                     NA              CRQ 50258                 NA                   Passed                8-Jun
                     NA              CRQ 50258                 NA                   Passed                8-Jun
                     NA              CRQ 50258                 NA                   Passed                8-Jun
                     NA              CRQ 50258                 NA                   Passed                8-Jun
                     NA               DID59011                 NA                   Passed                8-Jun
                     NA            ECM000000121394             NA                   Passed                8-Jun
                     NA               DID59199                 NA                   Passed               11-Jun



              Defect Status           Quantity                                Comments
         Passed                          42
         Conditionally Passed             2
                                                      Issue 4385
                                                      Wireless Tools- Text is not aligned properly in an account
                                                      with MDN Active- Awaiting activation on Mozilla Browser.

22-Jun
         Failed                           1
         Pending                          0
                                                      4597: This was part of 7/27 code drop again, where it was
                   Removed                2           successfully validated and Passed

         Blocked                          0
          Total (includes CRs)           45

                Remedy #         Defect / CR Number        Severity                Status            Last Retest
             UNO000021806275            4170                 2-High                 Passed               23-Jun
                   NA                   4271                 4-Low                  Passed               29-Jun
                   NA                   4322                 4-Low                  Passed               25-Jun
                   NA                   4356                 4-Low                  Passed               25-Jun
                   NA                   4370               3-Medium                 Passed               22-Jun
                   NA                   4385                 4-Low                  Failed               22-Jun
                   NA                   4388                 4-Low                  Passed               30-Jun
               NA                    4532               4-Low          Passed            9-Jul
         CUI000000388213             4559             3-Medium         Passed           24-Jun
         CUI000000363247             4564             3-Medium         Passed           24-Jun
         CUI000000385088             4565             3-Medium         Passed           22-Jun
         CUI000000391705             4568             3-Medium         Passed            9-Jul
               NA                    4594               4-Low          Passed           24-Jun
               NA                    4597             3-Medium        Removed           29-Jul
         CUI000000389657             4598             3-Medium         Passed           13-Jul
               NA                    4614               2-High         Passed           23-Jul
         CUI000000391539             4631             3-Medium         Passed            6-Jul
               NA                    4658               2-High         Passed           2-Aug
         CUI000000389893             4662             3-Medium         Passed           28-Jun
         CUI000000404066             4665             3-Medium         Passed           22-Jun
               NA                    4671             3-Medium         Passed           25-Jun
               NA                    4678               2-High         Passed           28-Jun
         CUI000000407515             4684             3-Medium         Passed           30-Jun
22-Jun
               NA                    4689             3-Medium         Passed           23-Jun
               NA                    4697               4-Low          Passed           24-Jun
               NA                    4705             3-Medium         Passed            6-Jul
               NA                    4708             3-Medium         Passed           24-Jun
               NA                    4716             3-Medium         Passed           3-Sep
               NA                    4719               4-Low          Passed           25-Jun
               NA                    4722             3-Medium         Passed           23-Jun
               NA                    4723             3-Medium         Passed           22-Jun
               NA                    4726             3-Medium         Passed           23-Jun
         UNO000022065525             4733               2-High         Passed            7-Jul
               NA                    4781               2-High         Passed           14-Jul
               NA                    CR35                 NA     Conditionally Passed    2-Jul
               NA                  DID59107               NA           Passed            8-Jul
               NA                  DID59343               NA           Passed           28-Jun
               NA                   TCR-2                 NA           Passed           13-Jul
               NA                   TER03                 NA          Removed           26-Jul
               NA                 CRQ 50284               NA     Conditionally Passed    2-Jul
               NA          DID59357(QC#4725 + 4793)       NA           Passed           28-Jun
               NA             ECM00000 0122951            NA           Passed           28-Jun
                     NA               DID59413                 NA                  Passed            28-Jun
                     NA               DID59419                 NA                  Passed            28-Jun
                     NA               DID59423                 NA                  Passed            24-Jun
                     NA               DID59425                 NA                  Passed            24-Jun
                     NA            ECM000000123150             NA                  Passed            28-Jun



              Defect Status           Quantity                               Comments
         Passed                          24
         Conditionally Passed             0
         Failed                           0
         Pending                          1
13-Jul
                                                      Defect 4706 is moved to 8/13 release.
                                                      Defect 4758 was skipped in 7/13 release.
         Removed                          3           Defect 4757 was backed out from 7/13 list.
         Blocked                          0
          Total (includes CRs)           25

                Remedy #         Defect / CR Number        Severity               Status           Last Retest
                  NA                    4021               3 - Medium              Passed            28-Jul
            CUI000000341585             4080               3 - Medium              Passed            19-Jul
         UNO000021769478                4109               3 - Medium              Passed            11-Aug
                  NA                    4351               3 - Medium              Passed            16-Jul
                  NA                    4629                 2 - High              Passed            14-Jul
            CUI000000375258             4642               3 - Medium              Passed            15-Jul
                  NA                    4704               1 - Critical            Passed            15-Jul
                  NA                    4706               3 - Medium             Removed            13-Jul
                  NA                    4727                 2 - High              Passed            5-Aug
                  NA                    4729                 4 - Low               Passed            16-Jul
                  NA                    4734                 2 - High              Passed            13-Jul
            UNO000022065239             4738                 2 - High              Passed            23-Aug
                  NA                    4744                 2 - High              Passed            15-Jul
13-Jul      CUI000000419862             4746                 2 - High              Passed            29-Jul
                  NA                    4748               3 - Medium              Passed            23-Jul
                  NA                    4749                 4 - Low               Passed            14-Jul
13-Jul


             CUI000000413376            4757            2 - High        Removed              22-Jul
             UNO000022044452            4758          3 - Medium        Removed              14-Jul
                   NA                   4771          3 - Medium         Passed              2-Aug
                   NA                   4847            4 - Low          Passed              19-Jul
                   NA                   4828            2 - High         Passed              26-Jul
                   NA                   4540            2 - High        Pending              8-Dec
                   NA                   4916            2 - High         Passed              15-Jul
                   NA                   4980          3 - Medium         Passed              19-Jul
                   NA                 DID51039             NA            Passed              21-Jul
                   NA                 DID51039             NA            Passed              21-Jul
                   NA                 DID51039             NA            Passed              21-Jul
                   NA                 DID59629             NA            Passed              15-Jul



              Defect Status           Quantity                     Comments
         Passed                          24
         Conditionally Passed             1
         Failed                           1
27-Jul   Pending                          1
         Removed                          1
         Blocked                          0
          Total (includes CRs)           27

                Remedy #         Defect / CR Number   Severity          Status            Last Retest
                     NA                DID59095          NA              Passed             28-Jul
                     NA                DID60175          NA              Passed             11-Aug
                     NA                DID60151          NA              Passed             29-Jul
                     NA                DID60153          NA              Passed             29-Jul
                     NA                DID60069          NA        Conditionally Passed     5-Aug
                     NA                DID60061          NA              Passed             27-Jul
                     NA               DV12/ 4890         NA              Passed             28-Jul
                     NA              USB18/ 4881         NA              Passed             28-Jul
                     NA              USB 13/ 4882        NA              Passed             27-Jul
                     NA              USB 87/ 4883        NA              Passed             28-Jul
                     NA                 CR74a            NA              Passed             14-Sep



27-Jul
                    NA                  4535            2-High      Passed     8-Sep
                    NA                  4873          3-Medium     Pending       NA
27-Jul              NA                  4597          3-Medium      Passed     28-Jul
                    NA                  4689          3-Medium      Passed     3-Aug
                    NA                  4775          3-Medium      Passed     2-Aug
                    NA                  4776          3-Medium      Passed     4-Aug
              CUI000000418219           4782          3-Medium      Passed     30-Jul
                    NA                  4802          3-Medium      Passed     28-Jul
                    NA                  4806            4-Low       Passed     28-Jul
                    NA                  4826            2-High      Passed       NA
              CUI000000424887           4850            2-High      Passed     3-Aug
              CUI000000432386           4920            2-High     Removed     18-Aug
                    NA                  4932          3-Medium      Passed     28-Jul
                    NA                  4972            4-Low       Passed     2-Aug
              UNO000022184614           4981          3-Medium      Passed     2-Aug
         NA                             5001            2-High      Failed      8-Oct
                     NA                 5037          3-Medium      Passed     3-Aug



              Defect Status           Quantity                   Comments
         Passed                          6
         Conditionally Passed            0
         Failed                          0
30-Jul   Pending                         0
         Removed                         0
         Blocked                         0
          Total (includes CRs)           6

                Remedy #         Defect / CR Number   Severity      Status   Last Retest
                     NA                 4202            2-High      Passed      5-Aug
                     NA                 4983            2-High      Passed      5-Aug
                     NA                 4999            2-High      Passed      3-Aug
                     NA                 5014            2-High      Passed      3-Aug
30-Jul               NA                 4203            2-High      Passed      3-Aug
                     NA                 4345          3-Medium      Passed      3-Aug
30-Jul

                     NA                 4670                 2-High                Passed                30-Jul
                     NA                 4786                 2-High                Passed                3-Aug
                     NA                 4956                 2-High                Passed                30-Jul
                     NA                 4982                1-Critical             Passed                3-Aug


              Defect Status           Quantity                                Comments
         Passed                           4
         Conditionally Passed             0
         Failed                           1           DID60561: OMADM update PRL (preferred roaming list)
10-Aug
         Pending                          0
         Removed                          1
         Blocked                          0
          Total (includes CRs)            5

                  Remedy #       Defect / CR Number        Severity                Status           Last Retest
                     NA             DID60201/ 4875           2 - High              Passed               7-Sep
                     NA                DID60345                 NA                 Passed               7-Sep
10-Aug               NA             4643/ DID60341         3 - Medium              Passed               17-Aug
                     NA                DID60323                 NA                 Passed               17-Aug
                     NA                DID60523                 NA                Removed               16-Aug
                     NA                DID60561                 NA                 Failed               17-Aug



              Defect Status           Quantity                                Comments
         Passed                          10
         Conditionally Passed             1
                                                      Issue 5011: After Disconnecting Subscription in Siebel, UIM
                                                      status for the MDN is shown as "Disconnected" instead of
                                                      "Unassigned".
13-Aug                                                Issue 4107: BRM data is being dropped before reaching the
                                                      GL (on Account Transfers, taxes generated at billing did not
                                                      move with usage/MRC charges)
         Failed                           2
13-Aug



         Pending                          0
         Removed                          0
         Blocked                          1
          Total (includes CRs)           14

                Remedy #         Defect / CR Number        Severity              Status           Last Retest
                   NA                 DID60457        NA                         Passed             Pending
                   NA               CR93/ DID60429    NA                         Passed             17-Aug
                   NA                CR74(b)/ 4959    2 - High                   Passed             14-Sep
                   NA                   4107          3 - Medium                  Failed             8-Sep
                   NA                   4547          3 - Medium                 Passed             18-Aug
                   NA                   4747          3 - Medium                 Passed             17-Aug
             CUI000000413376            4757          2 - High                   Passed             16-Aug
13-Aug             NA                   4770          2 - High                   Passed              7-Sep
             UNO000022184753            4979          3 - Medium                 Passed             10-Dec
                   NA                   4989          3 - Medium           Conditionally Passed     30-Aug
             UNO000022199252            4991          2 - High                   Passed             19-Aug
                   NA                   5011          3 - Medium                  Failed            13-Aug
                   NA                   5012          3 - Medium                 Passed             19-Aug
                   NA                   5025          3 - Medium                 Passed             17-Aug
                   NA                   5033          2 - High                   Passed              8-Sep
                   NA                   5038          3 - Medium                 Passed             17-Aug
                   NA                   5039          3 - Medium                 Blocked            16-Aug



              Defect Status           Quantity                              Comments
         Passed                          16
         Conditionally Passed             0
         Failed                           5
24-Aug   Pending                          0
         Removed                          3           USB 23 was not deployed in Production
         Blocked                          0
          Total (includes CRs)           21

                Remedy #         Defect / CR Number        Severity              Status           Last Retest
                   NA            USB23/ 4073   3-Medium      Passed   27-Aug
                   NA            USB76/ CR60       NA        Failed   31-Aug
                   NA              CR109           NA        Failed   25-Aug
                   NA               60325          NA        Passed   7-Sep
                   NA             DID 60827        NA        Passed   24-Aug
                   NA                4323        4-Low       Passed   26-Aug
                   NA                5031      3-Medium      Passed   2-Dec
                   NA                5058      3-Medium      Passed   26-Aug
                   NA                4513      3-Medium      Passed   25-Aug
                   NA                4698      3-Medium      Failed   8-Sep
                   NA                4706      3-Medium     Removed   7-Sep
24-Aug      CUI000000 432386         4920        2-High      Failed   13-Oct
                   NA                4985      3-Medium      Passed   25-Aug
                   NA                5002        2-High      Passed   9-Sep
            UNO0000 22229982         5018        2-High      Passed   26-Aug
            UNO0000 22239154         5024      3-Medium      Passed   26-Aug
                   NA                5052      3-Medium      Passed   24-Aug
                   NA                5055        4-Low       Failed   30-Aug
             CUI000000459392         5056        2-High     Removed   25-Aug
                   NA                5071        2-High      Passed   25-Aug
                   NA                5077      3-Medium      Passed   25-Aug
                   NA                5078        4-Low      Removed     NA
                   NA                5081        2-High      Passed     NA
                   NA                5101      3-Medium      Passed   26-Aug



              Defect Status       Quantity                Comments
         Passed                       3
         Conditionally Passed         0
         Failed                       0
3-Sep
         Pending                      0
         Removed                      0
         Blocked                      0
          Total (includes CRs)       3
                Remedy #         Defect / CR Number        Severity         Status           Last Retest
                   NA                5181/ DID61215         2-High          Passed             14-Sep
3-Sep
             CUI00000 0488892             5174              2-High          Passed             7-Sep
                   NA                  DID61213               NA            Passed             14-Sep



              Defect Status            Quantity                       Comments
         Passed                            10
         Conditionally Passed               1
         Failed                             1
26-Sep   Pending                            5
         Removed                            0
         Blocked                            0
          Total (includes CRs)             17

                Remedy #         Defect / CR Number        Severity         Status           Last Retest
         NA                          5039 (BOT 1221)         2-High         Passed              6-Oct
         CUI000000482934             5152 (BOT 1085)       3-Medium         Passed              6-Oct
         NA                      5172 (USB76) (BOT 1280)     2-High         Passed              6-Oct
                   NA                5199 (BOT 1224)         2-High          Failed             6-Oct
         NA                          5219 (BOT 1026)         2-High         Passed              6-Oct
                   NA                5277 (BOT 1270)         4-Low          Pending            Pending
         NA                             DID60407               NA           Passed             26-Sep
         NA                               TCR08                NA     Conditionally Passed      6-Dec
26-Sep
                   NA                     TER02                NA           Pending            Pending
                   NA                     TER17                NA           Pending            Pending
                   NA                     TER30                NA           Pending             6-Dec
                   NA                     TER36                NA           Pending            14-Oct
         NA                         Sprint Maintenance         NA           Passed             26-Sep
                   NA                   DID61339               NA           Passed              8-Nov
         NA                        ECM00000 0133977            NA           Passed              7-Oct
         NA                        ECM00000 0133978            NA           Passed              7-Oct
         NA                              BOT1320               NA           Passed              6-Oct
              Defect Status           Quantity                   Comments
         Passed                           6
         Conditionally Passed             0
         Failed                           0
8-Oct    Pending                          2
         Removed                          1
         Blocked                          0
          Total (includes CRs)            8

                Remedy #         Defect / CR Number   Severity      Status   Last Retest
                   NA               5074/ DID60641     4-Low       Pending     Pending
             CUI000000482934          DID60639           NA         Passed     19-Oct
                   NA               1345/ DID61799     2-High       Passed      3-Nov
                   NA               1363/ DID61795     2-High      Pending     Pending
8-Oct
                   NA               1365/ DID61801     2-High       Passed     22-Oct
                   NA                 DID61879         4-Low        Passed     18-Oct
                   NA                 DID61765           NA        Removed     13-Oct
                   NA                 DID61713           NA         Passed     13-Oct
                   NA               1393/DID61883        NA         Passed      8-Nov


              Defect Status           Quantity                   Comments
         Passed                          16
         Conditionally Passed             0
         Failed                           2
12-Oct   Pending                          2
         Removed                          3
         Blocked                          0
          Total (includes CRs)           20

                Remedy #         Defect / CR Number   Severity      Status   Last Retest
                     NA                 1283            2-High      Passed     12-Oct
                     NA                 1344          3-Medium     Removed     14-Oct
                     NA                 1362            2-High      Passed     12-Oct
                    NA                  4949          3-Medium      Passed     20-Oct
              UNO000022099508           5049            2-High     Pending     Pending
              UNO000022178507           5068            2-High     Removed     19-Oct
                    NA                  5153          3-Medium      Passed      1-Nov
                    NA                  5159          3-Medium      Passed      1-Nov
                    NA                  5185          3-Medium      Failed     12-Oct
              UNO000022384465           5197            2-High      Passed     12-Oct
                    NA                  5208          3-Medium      Passed     12-Oct
12-Oct
                    NA                  5226            4-Low       Passed     12-Oct
                    NA                  5227          3-Medium      Passed      1-Nov
                    NA                  5240          3-Medium      Passed     21-Oct
                    NA                  5246          3-Medium      Passed      2-Nov
                    NA                  5247          3-Medium      Failed     12-Oct
                    NA                  5259            2-High      Passed      3-Nov
                    NA                 TER05              NA       Removed      2-Nov
         NA                            TER07a             NA        Passed      6-Dec
                     NA                TER16              NA       Pending     Pending
         NA                            TER35              NA        Passed     10-Nov
                     NA                TER37              NA        Passed     30-Nov
                     NA                 5213          3-Medium      Passed     13-Oct

              Defect Status           Quantity                   Comments
         Passed                          11
         Conditionally Passed             0
         Failed                           0
18-Oct   Pending                          1
         Removed                          1
         Blocked                          0
          Total (includes CRs)          12

                Remedy #         Defect / CR Number   Severity      Status   Last Retest
                     NA                1469             2-High      Passed     19-Oct
                     NA                CR 92              NA        Passed     8-Dec
                     NA                1415           3-Medium     Removed     2-Nov
                     NA                1416           3-Medium      Passed     19-Oct


18-Oct
            UNO0000 22514150            1418            2-High        Passed       6-Dec
            UNO0000 22497538            1419            2-High        Passed      19-Oct
18-Oct
            UNO0000 22513700            1420            2-High        Passed      19-Oct
                  NA                    1422          3-Medium        Passed      10-Dec
                  NA                    1427          3-Medium        Passed      19-Oct
            UNO0000 22522336            1429            2-High        Passed       2-Nov
            UNO0000 22541261           1458a          3-Medium        Passed       8-Nov
                  NA                    1485          6-Tracking      Pending     Pending
                  NA                    1319            4-Low         Passed      19-Oct


              Defect Status           Quantity                     Comments
         Passed                          6
         Conditionally Passed            0
         Failed                          0
27-Oct   Pending                         5
         Removed                         0
         Blocked                         0
          Total (includes CRs)          11

                  Remedy #       Defect / CR Number   Severity        Status    Last Retest
                     NA              DID62173            NA           Passed       8-Nov
                     NA              DID62245            NA           Passed       8-Nov
                     NA              DID62259            NA           Passed       8-Nov
                     NA            5261/ DID61911        NA           Pending     Pending
                     NA                TER05             NA           Pending     Pending
27-Oct
                     NA                 1376             NA           Passed       1-Dec
                     NA                 1481             NA           Passed       8-Nov
                     NA                 1487             NA           Pending     Pending
                     NA                 1488             NA           Pending     Pending
                     NA           ECM000000138229        NA           Pending     Pending
                     NA                61289             NA           Passed       8-Nov

              Defect Status           Quantity                     Comments
         Passed                          8


2-Nov
        Conditionally Passed                0
        Failed                              0
2-Nov   Pending                             1
        Removed                             2
        Blocked                             0
         Total (includes CRs)               9

               Remedy #            Defect / CR Number   Severity      Status   Last Retest
        NA                            DID62011/ 1451     4-Low        Passed     11-Nov
                  NA                  DID62405/ 1496     4-Low        Passed     30-Nov
        UNO0000 22542067              DID62337/ 1550     4-Low        Passed     11-Nov
                  NA                 ECM000000137081       NA        Pending     Pending
                  NA                 ECM000000007882       NA        Removed      3-Dec
2-Nov
                  NA                     DID62381          NA         Passed      8-Nov
                  NA                     DID62327          NA         Passed      8-Nov
                  NA                     DID62465          NA         Passed      8-Nov
        UNO0000 22608235, part 2            NA             NA        Removed      7-Dec
        UNO0000 22592999              DID62455/1553      2-High       Passed     29-Nov
                  NA                  DID62455/1532      2-High       Passed      1-Dec

              Defect Status             Quantity                   Comments
        Passed                              8
        Conditionally Passed                0
        Failed                              0
5-Nov   Pending                             0
        Removed                             0
        Blocked                             0
         Total (includes CRs)               8

               Remedy #            Defect / CR Number   Severity      Status   Last Retest
                   NA                    DID62383          NA         Passed     8-Nov
                   NA                    DID62565          NA         Passed     8-Nov
                   NA                 DID62407/ 1567     2-High       Passed     30-Nov
5-Nov              NA                 DID62355/1565      2-High       Passed     30-Nov
             UNO0000 22606810         DID62489/ 1571     4-Low        Passed     1-Dec
5-Nov

             UNO0000 22592999      DID62643/1553        4-Low           Passed         29-Nov
                   NA              DID62643/1532        2-High          Passed         1-Dec
             UNO000022574568       DID62643/1631        2-High          Passed         24-Nov

              Defect Status          Quantity                        Comments
        Passed                          35
        Conditionally Passed             0
        Failed                           1
9-Nov   Pending                          8
        Removed                          0
        Blocked                          0
         Total (includes CRs)           44

               Remedy #         Defect / CR Number     Severity         Status       Last Retest
        NA                             CR50                 NA           Passed        16-Nov
        NA                             CR57                 NA           Passed        2-Dec
        NA                             CR59                 NA           Passed        12-Nov
        NA                            CR101                 NA           Passed        15-Nov
        NA                           CR113a                 NA           Passed        16-Nov
        NA                            CR116                 NA           Passed        10-Nov
                    NA                CR125                 NA         In progress     17-Nov
        NA                            TCR06                 NA           Passed        11-Nov
                    NA                TER04                 NA         In progress     17-Nov
        NA                            TER20                 NA           Passed        16-Nov
                    NA                TER27                 NA            Failed       15-Nov
                    NA              TER32a & c              NA           Passed        16-Nov
        NA                            TER33                 NA           Passed        12-Nov
                 NA                  TER44a                 NA         In progress     17-Nov
                 NA                    1164          5-Enhancement     In progress     17-Nov
        UNO000022440908                1339             3-Medium         Passed        11-Nov
           UNO000022491003             1375               2-High       In progress     17-Nov
        UNO000022492169                1378               2-High         Passed        18-Nov
        UNO000022493272                1379               2-High         Passed        15-Nov
        UNO000022493386                1380               2-High         Passed        15-Nov
        UNO000022493398                1381               2-High         Passed        15-Nov
9-Nov
9-Nov    UNO000022485410                 1388              2-High         Passed        10-Nov
         NA                              1424            3-Medium         Passed        10-Nov
         UNO000022508898                 1426              2-High         Passed        10-Nov
         NA                              1440            3-Medium         Passed        12-Nov
         NA                              1459         5-Enhancement       Passed        12-Nov
            UNO000022264687              1464              2-High         Passed         1-Dec
                   NA               1466/DID62871          2-High       In progress     17-Nov
            UNO000022333977              1513              2-High       In progress     17-Nov
         NA                              1529              2-High         Passed        16-Nov
         UNO000022576364                 1535           6-Tracking        Passed        11-Nov
         NA                              1367            3-Medium         Passed        12-Nov
         NA                              1368            3-Medium         passed        12-Nov
         NA                              1369            3-Medium         passed        12-Nov
         NA                              1371              4-Low          Passed        10-Nov
         NA                              1372              4-Low          Passed        10-Nov
         NA                              1373            3-Medium         Passed        12-Nov
         UNO000022380792                 1441              2-High         Passed        12-Nov
                   NA                    1489            3-Medium         Passed         1-Dec
         NA                              1505            3-Medium         Passed        12-Nov
         CUI000000532966                 1533              2-High         Passed        18-Nov
         UNO000022629186                 1622              2-High         Passed        18-Nov
         NA                              1358            3-Medium         Passed        29-Nov
         NA                              1521              2-High         Pending       Pending


              Defect Status           Quantity                        Comments
         Passed                          2
         Conditionally Passed            0
         Failed                          0
10-Nov   Pending                         3
         Removed                         0
         Blocked                         0
          Total (includes CRs)           5

                Remedy #         Defect / CR Number     Severity         Status       Last Retest

10-Nov
             UNO000022522449        ECM000000139927          NA          Pending     Pending
                   NA              ECM00000 0139297          NA          Pending     Pending
10-Nov
                   NA            TER09/ECM000000133845       NA          Pending     Pending
                   NA                   DID62709             NA          Passed      15-Nov
                   NA                   DID62711             NA          Passed      30-Nov

              Defect Status             Quantity                      Comments
         Passed                             2
         Conditionally Passed               0
         Failed                             0
12-Nov   Pending                            4
         Removed                            0
         Blocked                            0
          Total (includes CRs)             6
                Remedy #          Defect / CR Number       Severity      Status    Last Retest
                     NA             ECM00000 0139298         NA          Passed      30-Nov
                     NA          TER46/ ECM00000 0139995     NA          Pending     Pending
12-Nov               NA                  DID62449            NA          Pending     Pending
                     NA                  DID62765            NA          Passed       1-Dec
                     NA             ECM00000 0140026         NA          Pending     Pending
                     NA              CR129/ DID62689         NA          Pending     Pending

              Defect Status             Quantity                      Comments
         Passed                             6
         Conditionally Passed               0
         Failed                             0
15-Nov
         Pending                            4
         Removed                            2
         Blocked                            0
          Total (includes CRs)             10

                Remedy #          Defect / CR Number       Severity      Status    Last Retest
                     NA                 DID62549             NA          Passed      30-Nov
                     NA                 DID62705             NA          Passed      30-Nov
                     NA                 DID62735             NA          Passed      30-Nov


15-Nov
              UNO000022484326       1575/ DID62705    3-Medium      Passed      30-Nov
         NA                           DID62769           NA        Removed       2-Dec
15-Nov   NA                           DID62771           NA        Removed       2-Dec
                     NA               DID62719           NA        Pending      Pending
                     NA               DID62777           NA        Pending      Pending
                     NA               DID62779           NA        Pending      Pending
                     NA               DID62775           NA         Passed       8-Dec
                     NA             1554/ DID62781      4-Low      Pending      Pending
                     NA            1655/ DID62811       2-high      Passed      29-Nov

               Defect Status          Quantity                   Comments
         Passed                           3
         Conditionally Passed             0
         Failed                           0
16-Nov
         Pending                          2
         Removed                          0
         Blocked                          0
          Total (includes CRs)            5

                Remedy #         Defect / CR Number   Severity      Status    Last Retest
                    NA                DID62875           NA         Pending     Pending
                    NA                DID62869           NA         Passed      30-Nov
16-Nov
                    NA                DID62887           NA         Pending     Pending
              UNO000022653202       1645/DID62873      2-high       Passed       1-Dec
                    NA                   1670          2-High       Passed      30-Nov

               Defect Status          Quantity                   Comments
         Passed                           0
         Conditionally Passed             0
         Failed                           0
7-Dec
         Pending                         11
         Removed                          0
         Blocked                          0
          Total (includes CRs)           11
                    Remedy #         Defect / CR Number   Severity        Status    Last Retest
                      NA                    TER 45            NA          Pending     Pending
                      NA                     833a             NA          Pending     Pending
                UNO000022652826              1646         3-Medium        Pending     Pending
                UNO000022657094              1651           2-High        Pending     Pending
                UNO000022657891              1671           2-High        Pending     Pending
  7-Dec
                UNO000022653990              1672           2-High        Pending     Pending
                      NA                     1675           2-High        Pending     Pending
                      NA                     1750           2-High        Pending     Pending
                      NA                     1768         3-Medium        Pending     Pending
                      NA                     1916         6-Tracking      Pending     Pending
                      NA                     833b             NA          Pending     Pending


                  Defect Status            Quantity                    Comments
             Passed                           8
             Conditionally Passed             0
DM Team      Failed                           1
 Defects     Pending                          3
             Removed                          1
             Blocked                          0
              Total (includes CRs)           12


                    Remedy #         Defect / CR Number   Severity        Status    Last Retest
                UNO000022426295              1394           2-High       Pending      Pending
         UNO000022523916/CUI000000521995     1500           2-High        Passed       3-Dec
         UNO000022569708/CUI000000532741     1509         3-Medium        Passed      29-Nov
                UNO000022566443              1514         3-Medium        Passed      30-Nov
                UNO000022570687              1526           2-High        Passed       4-Dec
DM Team         UNO000022626345              1644         3-Medium       Removed       4-Dec
 Defects        UNO000022652826              1646         3-Medium        Failed      29-Nov
                UNO000022648543              1647         3-Medium        Passed       2-Dec
                UNO000022657094              1651           2-High       Pending       3-Dec
                UNO000022633831              1652           2-High        Passed      10-Dec
                UNO000022583583              1657         3-Medium       Pending      30-Nov
DM Team
 Defects




               UNO000022688559            1697                 2-High                 Passed                1-Dec
               UNO000022691747            1704                 2-High                 Passed                29-Nov



                Defect Status           Quantity                                Comments
           Passed                          23
           Conditionally Passed             0
           Failed                           2
 Hot Fix
           Pending                          3
 Issues                                                 Issue 4704 got failed on 6/03 Hot fox list, came into
           Removed                          2           production again on 7/13 and got passed.
           Blocked                          0
            Total (includes CRs)           28

                  Remedy #         Defect / CR Number        Severity                 Status            Last Retest
                     NA                   4704                1-critical             Removed                3-Jun
               CUI000000449936            5036               3-medium                 Passed                9-Aug
               UNO000022099483            5028                 2-High                 Passed               17-Aug
                     NA                   4672                 2-High                 Passed               13-Sep
               CUI000000 459392           5056                 2-High                 Passed               13-Sep
               UNO000022380885            5201                 2-High                 Passed               16-Sep
                     NA                   4355                 4-Low                  Passed               16-Sep
                     NA                   5183                 2-High                 Passed               20-Sep
                     NA                   4539                 2-High                 Passed               21-Oct
               CUI000000379914            4635                 2-High                 Passed               14-Oct
               CUI000000410501            4754                 2-High                 Passed               18-Oct
                     NA                   4837                 2-High                 Failed                8-Oct
                     NA                   4846               3-Medium                 Passed               30-Nov
                     NA                   4690                 2-High                 Failed                8-Oct
 Hot Fix
                     NA                 DID61989                 NA                   Passed               14-Oct
 Issues              NA                 DID61989                 NA                                        14-Oct
                                                                                      Passed
                     NA                 DID62333                 NA                   Passed                6-Dec
                     NA                 DID62347                 NA                  Pending               Pending
                     NA              ECM000000137936             NA                  Pending               Pending
                     NA               DID62457 1267              NA                   Passed                1-Dec
Issues




               NA              ECM00000 0138169          NA      Passed   30-Nov
               NA                    DID62429            NA      Passed    1-Dec
               NA               TER29/ DID62411          NA      Passed   10-Dec
               NA              ECM000000138997           NA     Removed    1-Dec
               NA                    DID62541            NA      Passed   30-Nov
               NA                    DID62581            NA     Pending   Pending
               NA                    DID62461            NA      Passed   30-Nov
         CUI000000556869            1684/1682          2-High    Passed   29-Nov
               NA                   DID 63047            NA      Passed   30-Nov
               NA          Defect # 1706 UNO22691358   2-High    Passed   30-Nov
Release 1.0.11.3-1 Deployment Date 2/10/2010
    QC #      Severity                           Description                           Affected Area
                         Cosmetic Issues in the Contract PDF


    139        4- Low                                                                      CRM



                         HLP000000515251 - Voicemail calls from the handset are
                         rating as Mobile to Mobile in Production rather than taking
                         from the customer's bucket

    3031     3-Medium                                                                      BRM




                         HLP000000515429 - QA - Cannot create usage for MDN
                         7573220040 - SR- 31192895563




    3198       2-High                                                                      BRM




                         **HLP000000526190**CDT to Mobile Call



    3443       2-High                                                                      BRM




                         **HLP000000515444**Production: Sales Order Hung In
                         Progress for Account Level Equipment Sales




    3488       2-High                                                                      AIA




                         **HLP000000515448**Incorrect time zone          on   calls
                         originating in CST, MST, and PST time zones



    3499       2-High                                                                      BRM
                    HLP000000514772 - QA - Modify Order for updating MDN in
                    Shared Plan at Billing Account Level got failed.




3523    2-High                                                                      BRM




                    HLP000000515447 - Adding Int'l Calling



3614    2-High                                                                 Product Catalog




                    **HLP000000526025**Usage Dates on Summary Bill Feed
                    File for Content need to show Usage Period



3633   3-Medium                                                                     BRM




                    UNO000021724114 - Shadow Lake - Credit card "waiting for
                    authorization"


3649    2-High                                                                  Retail (POS)




                    **HLP000000526184**Billable column for Downloads on
                    Summary Bill Feed is showing Charge Amount as opposed to
                    Quantity Used


3678    2-High                                                                      BRM




                    **HLP000000526021**Need POS to require that 12 digits be
                    entered into the ICOMS account field before trying to
                    retrieve account information

3730   1-Critical                                                               Retail (POS)
                QA: Siebel throwing error on plan change from "add on" to
                base.



3781   2-High                                                                     CRM




                Shared Plan is getting failed when Siebel Order is submitted



3805   2-High                                                                      AIA




                Need to remove Training Mode from POS



3815   2-High                                                                  Retail (POS)




                **HLP000000526186**Timer issue causing 5002 reply from
                BRM



3704   2-High                                                                     BRM
                                 Last Date
     Remedy #     Retest Owner   Retested    Retest Result




        NA           Naga         11-Feb        Passed




HLP000000515251     Siddharth     11-Feb        Passed




HLP000000515429     Siddharth      3-Mar        Passed




HLP000000526190      Yusef        11-Feb        Passed




HLP000000515444     Siddharth     11-Feb        Passed




HLP000000515448                   11-Feb        Passed
HLP000000514772    Naga    11-Feb   Passed




HLP000000515447    Yusef   11-Feb   Passed




 HLP000000526025           16-Feb   Passed




 UNO000021724114           11-Feb   Passed




 HLP000000526184           11-Feb   Passed




 HLP000000526021           19-Feb   Passed
      NA          Siddharth   11-Feb   Passed




      NA          Siddharth   10-Mar   Passed




      NA                      19-Feb   Passed




HLP000000526186               11-Feb   Passed
                       Comments / Observations                              Recommendation / Next Steps
Test Scenario:                                                              Updated comments in QC
Execute a CC testcase from the Inteorp test plan
Expected Results:
Correct error code should be returned
Observed Results:
Pass
Test Scenario:                                                              Updated comments in QC
1. Dial VM from handset.
2. Check usage in BRM/ Siebel.
Expected Results:
Rating for Voicemail calls from the handset should be taken from the
customer's bucket
Observed Results:
Pass
                                                                            Updated comments in QC
Test Scenario:
Create usage of 10 mins using voice simulator program and verify the call
details and bucket balance in BRM and siebel.
Expected Results:
Usage should be created and usage details should be shown in BRM and
Siebel. Bucket balance should be reduced and overage should be be
done on this.
Observed Results:
This defect can now be closed
We have seen Unbilled Usage ppopulate successfully for several MDNs
                                                                            Updated comments in QC
Test Scenario:
Customer dials their CDT
Expected Results:
When a customer recieves a CDT call, the call should beb registered as a
Mobile-to-Home call and should not count against the anytime minuets.
Observed Results:
Pass
                                                                            Updated comments in QC
Test Scenario:
1. Use Store Account.
2. Purchase Accessories without a package.
Expected Results:
Sales Orders should be completed successfully on adding individual
products instead of a Package and then choosing products.
Observed Results:
Sid:
- Pass (Sales Order #s: 1-32715241, 1-32827142)
This was tested by Adarsha at Retail Store in Omaha
                                                                            Defect closed in QC
Test Scenario:
check BRM logs for the calls originating from CST, MST and PST time
zones.
Expected Results:
They ahould not be defaulted to one Time Zone. Their Time Zone should
remain same as their Originating call Time Zone.
Observed Results:
Per QC:
Scott retested this and after working with Doree/Keith in agreement, this
defect was closed
                                                                            Updated comments in QC
Test Scenario:
1. Raise Modify Order for Adding MDN as Add on Number to Shared Plan
at Subscription Level.
2. Raise Modify Order at Billing Account Level for updating the Added Add
on MDN in Shared Plan.
Expected Results:
Modify order should be successfull on adding MDN as Add on to Shared
group and then raising Modify Order for updating MDN in Shared Plan at
Billing Account Level
Observed Results:
-Pass (Sales Order#: 1-33823647)
Test Scenario:                                                              Updated comments in QC
Add international call to a plan.
Expected Results:
Customer should be able to make International Calls on adding
international call feature to a plan
Observed Results:
This defect can be passed
Test Scenario:                                                              Defect closed in QC
Check the Usage dates for Content on summary bill feed.

Expected Results:
It should display monthly period rather then single date.
Observed Results:
Per Carolyn:
Received Donwloads usage record in today's Production bill file.
Confirmed that usage dates are correct. Ok to close
Test Scenario:                                                              Defect closed in QC
Validate Manual credit authorization.
Expected Results:
User shouldn't be able to do a manual authorization.
Observed Results:
Once paymenttech is down, tried to tender a transaction, received offline
message, was presented with option to go back to transaction screen and
the POS and peripherals came back online
                                                                            Defect closed in QC
Test Scenario:
Create some bill usage for a MDN
Check the summary bill for Billable column for the charge amount
depending on the downloads
Expected Results:
total Charge Amount should not opposed to the Quantity Used.

Observed Results:
Per Carolyn:
Verifed billable column on today's Production bill feed. Ok to close
Test Scenario:                                                              Defect closed in QC
POS user should include 12 digits for pulling ICOMS account #.
Expected Results:
ICOMS account number should get pulled by using 12 digits only.
Observed Results:
Per Jennifer Squillante:
Testing is complete. Everything is working as it should. Please close
defect.
Test Scenario:                                                         Updated comments in QC
1. Create a Family Plan.
2.Changing the MDN on the "add on" plan to base plan and MDN on the
base plan to "add on" plan within the same family plan
Expected Results:
It should not throw any error.
Observed Results:
Sid:
- Pass (Sales Order #s: 1-3384046, 1-33839033)
Test Scenario:                                                         Updated comments in QC
create and modify a shared plan.
Expected Results:
Both should be successful.
Observed Results:
We have retested with several Shared Plans and not seen any issues
related to Failures after Submission
                                                                       Defect closed in QC
Test Scenario:
Remove the Training mode option
Expected Results:
Only production mode option should be there.
Observed Results:
Per Jennifer Squillante:
This has been tested in Production and we can now closed this defect
Test Scenario:                                                           Defect closed in QC
Validate that data session does not timeout every 1 hour
Keep a data session open for a long period, say 1 day
Expected Results:
Billing system should not time out every 1 hour
ECS should contact AAA every 1 hour while the user is still online.
Observed Results:
Per Ira Tolliver:
Just got another update from data team. Testing was successful. This can
be closed out.
Release 1.0.11.4-1 Deployment Date 2/19/2010
                                                                                                                                                 Last Date
    QC #      Severity                               Description                                Affected Area        Remedy #     Retest Owner   Retested    Retest Result




     97        2-High    **HLP000000515450** Service Request Failed on Suspending account           AIA         HLP000000515450      Naga         19-Feb        Passed
                         HLP000000515250 - [Siebel Prod] - Unable to do a Bill Pay thru POS,
                         getting Bill pay retrieval Offline Error for valid production ICOMS
    3030       2-High    Account                                                                Retail (POS)    HLP000000515250     Adarsha         N/A        Removed




                         HLP000000515431 - Overage was generated for a subscriber even
    3359       2-High    though they had not used all of their bucket minutes                       BRM         HLP000000515431      Yusef         1-Mar        Passed




                         *HLP000000526149* Equipment is in Bill in Progress and should have
                         billed but did not. Payment came over and similar issue: Production:
                         Equipment and Taxes did not come over in BRM feedfile but payments
    3415       2-High    did for 2 HRD Accounts - Oracle SR 3-1289359281                            BRM         HLP000000526149      Naga         16-Mar        Passed




    3708       2-High    **HLP000000507580**Woodbury order SCM failure                              AIA         HLP000000507580     Siddharth     25-Feb        Passed
3486   2-High   **HLP000000526129**Unlimited Msg & Unlimited Web discount              Product Catalog   HLP000000526129        Yusef         23-Feb   Passed




                **UNO000021722395** Change MDN SR failed in Siebel but status is
3239   2-High   getting updated in OSM/UIM/Sprint                                           AIA          UNO000021722395      Siddharth       10-Mar   Passed




                **HLP000000526137**BRM Credit Limit is not being updated when
                there is a request for Credit Limit update from ICOMS/ though Siebel
3549   2-High   gets the update.                                                            CRM          HLP000000526137      Siddharth       23-Feb   Passed




                HLP000000515440 - Production: Sales Tax Credits on Returns not
3551   2-High   flowing to BRM.                                                             AIA          HLP000000515440       Adarsha        24-Feb   Passed




3570   2-High   SMS Counter Is Not Changing **UNO000021721265**                             BRM          UNO000021721265   Yusef / Abhishek   10-Mar   Passed
                **HLP000000526180**Money Back amount is not matching the
3663   2-High   amount of data used on production bill feed file.                   BRM   HLP000000526180    Yusef      10-Mar   Passed




                HLP000000514775 - For Shared Plans, the Monthly dates are not
3681   2-High   reflecting the pre-billed dates, during first month of billing      BRM   HLP000000514775    Naga       1-Mar    Passed




                **HLP000000526185**Production: Bill B1-1142 was propagated onto 2
3682   2-High   accounts in the Bill Feedfile                                       BRM   HLP000000526185    Naga       11-Mar   Passed




                **HLP000000526145**QA: Change Plan from CW4 Individual Plans
                (ROAMING INCLUDED) to CW4 Individual Plans (NO ROAMING)
3697   2-High   failed with reason 'OSM Failed'                                     OSM   HLP000000526145    Juliet     23-Feb   Removed




                CUI000000323450 - not able to make any outgoing calls since TOL/
3700   2-High   child Family Plan mdn 9492579777                                    AIA   CUI000000323450   Siddharth   22-Feb   Passed
                   UNO000021735572 - Shadow Lake - Error Returning Items Order #1-
3733    2-High     29238553                                                                  CRM          UNO000021735572        Adarsha          23-Feb   Passed




3808    2-High     **UNO000021741107**Bucket Balance Information Not Displaying              CRM          UNO000021741107         Yusef           19-Feb   Passed




144    3- Medium   2 Verizon orders failed activation due to incorrect account number        CRM          NA                Adarsha / Siddharth   23-Feb   Passed




147    3- Medium   In MVNO.COM house number field is required                             CRM + AIA       NA                Adarsha / Siddharth   23-Feb   Passed




3571   3-Medium    Issues with International Roaming                                         BRM          NA                    Siddharth         12-Apr   Passed




3584   3- Medium   UNO000021718384 Woodbury Return not working                          Product Catalog   UNO000021718384       Siddharth         24-Feb   Passed



                   Usage Dates on Summary Bill Feed file for International Roaming
3685   3-Medium    products should display usage period                                      BRM          NA                    Siddharth         12-Apr   Passed
                  HLP000000514888 - Bill Feed does not appear to be capturing total
3686   3-Medium   charges for all MDNs for Family Plan Accounts                           BRM   HLP000000514888         Naga           1-Mar    Passed




3696   3-Medium   HLP000000528366 - Customer billed for usage prior to activation         BRM   HLP000000528366       Siddharth        5-Mar    Passed




                  QA: Modify order (to include add on line to family plan) failing with
3777   3-Medium   error "BRM Shared Plan failed".                                         CRM   NA                Siddharth/Abhishek   26-Feb   Passed




3999   3-Medium   Wild card search enablement on the bpel console                         AIA   NA                     Adarsha         19-Feb   Passed




                  QA-On Rating for Voice usage, Free minutes are getting reserved and
3804   3-Medium   charged under Overage minutes                                           BRM   NA                      Yusef          1-Mar    Passed
                         QA -Installed Assets Date is appearing one date after the activation
    3466         4-Low   date in Siebel                                                         CRM   NA        Adarsha   19-Feb   Passed




    3780         4-Low   ESN upload process taking time                                         UIM   NA         Juliet   24-Feb   Passed




CR133 - CR 173    NA     Wireless Tools                                                                    NA   Gaurav    29-Mar   Passed
                        Comments / Observations                             Recommendation / Next Steps



Test Scenario:
Execute suspension / resumption of service ver service request in Siebel
Expected Results:
Executed suspension service request should show as completed and
inbound / outbound calls and services from the target device should not
complete. Executed resumption of service request should show as
completed and inbound / outbound calls and services from the target
device should complete.
Observed Results:
After execution of suspension service request, the request showed as
completed in Siebel and services executed from the device were not
successful. After execution of resumption service request, the request
showed as completed in Siebel and services executed from the device
were successful                                                                          Defect Closed in QC

                                                                            Per latest QC comments, this defect is not part
Per the latest QC updates, this defect is rescheduled to 2/25                              of 2/19 code drop


Test Scenario:
Usage of voice services on a minutes limited plan to show appropriate
bucket balance adjustment.
Expected Results:
Usage of voice services in a minutes limited plan should decrement
minutes from the bucket without overage minutes charged and updated
appropriately in Siebel / bill feed file. Once the cap is exceeded on the
limited minute plan, calls should be completed with overage minutes
charged and updated appropriately in Siebel / bill feed file.
Observed Results:
Usage of 201 minutes made on an account with 450 minutes plan without
any overgae charged                                                              Requested to close the defect in QC


Test Scenario:
Subscriptions created/modified during the period when Change of Biling
Cycle occurred create mismatch in Bill charged
Expected Results:
With Billing Cycle changed, if a subscription is created and/or existing
subscriptions modified to add/remove services/plans under that BAN
(during that period) the account should be charged correctly
This includes proration, Equipment charges as well as MRCs
Observed Results:
03/14 production bill feed has the equipment charges, payments and
MRCs correctly for the shared plan created on 03/10.                        Defect Closed in QC

Test Scenario:
The scanned or entered MEID should be sent in upper case when sent to
SCM after placing Sales Order
Expected Results:
Irrespective of entering the MEID in lower/upper case, the MEID should be
sent in all upper case when sent to SCM via AIA
Observed Results:
Per Maribeth, This was re-tested successfully on a retail order with the
order entry piece
Order # 1-36551081
MDN: 949-201-6172                                                                Requested to close the defect in QC
Test Scenario:
Customer buys $15.99 unl Msg plan with $14.99 unl Data plan and
customer should received a $5.00 discount applied across the service
plans.
Expected Result:
$5.00 discount reflected either directly to one of the plans or spread across
the plans.
Observed Result:
An Unl Messaging and Mobile Web Bundle discount of $5.00 has been
implemented.                                                                                Defect Closed in QC



Test Scenario:
Swap the MDN of the original device to a new MDN retrieved from Sprint.
Expected Results:
After swapping the original MDN with a new MDN, the old MDN should no
longer be active on the system with calls to this MDN rejected. The orignal
device should should receive inbound calls directed to the new MDN.
Observed Results:
MDN swap works fine now
Callerd ID issue seen earlier is fixed as well                              Defect Closed in QC



Test Scenario:
Go to an existing Wireless account in ICOMS. Open a new work order and
change the service code and change the credit class to a different credit
class than what is in Siebel. Finish the work order and validate the credit
class changed and the credit limit changed in siebel and in BRM.
Expected Results:
Credit Limit changed in ICOMS should reflect in both Siebel and BRM
Observed Results:
Worked with Doree to modify Credit Limit on the following ICOMS Accout:
888000117101 which was successfully reflected in CRM and BRM                                Defect Closed in QC

Test Scenario:
Create an RMA Sales Order and verify the subscriber's Bills to validate if
the Tax credit makes it to Siebel and BRM as well
Expected Results:
After returns, taxes should get credited and reflect in both Siebel and the
bills
Observed Results:
Retested and Passed
Sales Order#: 1-36488381
RMA Order # 1-36488450
Able to see the negative tax credits for returns (and exchanges) in
Production BRM                                                                              Defect Closed in QC


Test Scenario:
Generate SMS usage and observed counter change in Siebel
Expected Results:
Generation of SMS usage should reflect the counter changing on the
bucket balance tab in Siebel
Observed Results:
Bucket Balance is updating the counter for SMS pre and post 300
Messages
Validated this with Casual Messaging and 300 Messaging plan as well             Defect Closed in QC
Test Scenario:
In case of unused minutes, the discount calculated for Money back should
not consider free minutes usage for Services like DA
e.g., Out of 450 minutes, if 364 minutes is used, and some DA calls are
made, amount equal to 86 minutes should be credit back
DA calls should not be deducted from Free Minutes

Run Billing where applicable for Moneyback
Expected Results:
DA calls should not be deducted from Free Minutes and moneyback
amount corresponds to unused minutes
Observed Results:
The money back calculations are now correct. Validated moneyback
minutes for following MDNs:
6785222264
93@0.05=$4.65;6785254444@0.05=$4.25;6788492914@0.05=$4.35                      Defect Closed in QC


As part of our retest we successfully created a shared plan and the MRCs       0301 Naga -
are correctly reflected in the sales order. Also validated the usage           The monthly dates are shown correctly in the
generated in Siebel - both the parent and child usage is rated against their   bill feed 02/25 for the first time biling for both
shared plan correctly. Final confirmation requires bill drop which is          the primary and the additional line in the family
currently schedule for 3/16 on the preceding account.                          plan. This defect can be closed.



Test Scenario:
Run Billing to validate that correct Bill is sent to respective Billing Accounts
Expected Results:
Correct Bills and correct charges should be charged to a Billing Account
Observed Results:
The bill feed on 03/04 had final bill runs for multiple accounts and the out
files were generated as expected without any overlap of charges between
the accounts.                                                                    Requested to close Defect in QC
Test Scenario:
Modify Sales Order to change Plan from Individual(ROAMING) to
Individual(NO ROAMING)
Expected Results:
Modify Order should be successful
Observed Results:                                                              02/25 Naga -
                                                                               Awaiting bill run scheduled on 02/27


Test Scenario:
After modifying account to change from Parent to Child or vice cersa,
validate services like Voice, Messages and Data to ensure that all work
fine as necessary
Expected Results:
When changing back and forth between Parent and Child, services like
Voice Calls should not be affected
Observed Results:
Shared Plan used had one parent and one Child
Parent: 6784813706
Child: 6784813061

The accounts were modified to change Parent to Child and vice versa
Voice, Messaging and Data worked fine after the changes made back and
forth from Parent to Child and Child to Parent                                               Defect Closed in QC
Test Scenario:
1. Purchase the Order with multiple Products
2. Submit and complete the order
3. Raise RMA order for returning one product and cancel the order
4. Raise another RMA order to return the same product
Expected Results:
All the Products should be brought up on Siebel screen when earlier RMA
order is canceled
Observed Results:
Got a confirmation from Lorenzo, this shadow lake store issue appears to
be retested and passed in store. The issue is Closed-Verified in QC now.                    Defect Closed in QC

Test Scenario:
Use services of voice, messaging and data on limited plan and observe
updates of bucket balance.
Expected Results:
The bucket balance on a limited plan should decrement the balance
appropriately in Siebel
Observed Results:
1) Generated voice calls on a minutes limited plan and observed the
bucket balance information decrement
2) Generated SMS messaging on a message limited plan and observed
the bucket balance information decrement
3) Generated data usage on a pay as you go plan and saw the bucket
balance information decrement                                                               Defect Closed in QC
Test Scenario:
Enter special characters ("-", "&", etc) in the account number field
Expected Results:
System should note allow the characters to be entered or the order to
continue processing
Observed Results:
Verified the system does not allow characters in the account field                          Defect Closed in QC
Test Scenario:
Enter street number in seperate field from street address name
Expected Results:
System should now show 2 fields for entry (street number / street address
name)
Observed Results:
Verified the system now shows a street number field for population                          Defect Closed in QC
Test Scenario:
Make Calls while on International Roaming, say in Canada or Mexico
Expected Results:
Roaming Calls should be reflected in Siebel CRM
Observed Results:
Per final discussion on this issue, its OK to close this dfect.
There was an edge case with the Bill processing for Int'l Roaming Calls on
3/23 and 3/24.                                                                 Defect Closed in QC

Test Scenario:
1. Purchase the Order with multiple Products
2. Submit and complete the order
3. Raise RMA order for returning one product
4. Raise another RMA order to return the second product
Expected Results:
All the Products should be brought up on Siebel screen when earlier RMA
order is canceled
Observed Results:
Retested Returns on 9 Accessories
Completed successfully.                                                        Defect Closed in QC
This retest would require generating international roaming usage and its
validation in a pdf bill (dates of usage should be displayed correctly). As
part of our retest we successfully added a international calling product and
completed the sales order.                                                     Defect Closed in QC as Duplicate of 3571
Test Scenario:
Modify subscriptions under a Shared Plan and validate charges in CRM,
BRM and Bill Feed
Expected Results:                                                             03/02 Naga -
Charges reflected in Bill Feed should be in sync with CRM and BRM             This defect can be closed, verifed the 02/25 bill
Observed Results:                                                             feed - captured the total charges for all MDNs
                                                                              in a family plan.


Test Scenario:
Attempt to place a call before the services being activated in BRM
This caused minutes to be charged instead of being deducted from Free
minutes
Expected Results:
Call should not be allowed
Observed Results:
Bill data for 2/27 Bill run was checked and this issue was not observed                     Defect Closed in QC


Test Scenario:
Go to billing account, select shared plans tab and raise a modify order for
adding Add-on MDN to shared plan
Expected Results:
The Sales order completes and a new MDN can be added to existing
Shred Plan
Observed Results:

2/22:
On submitting the Modify order to add the Child MDN to existing Shared
Plan, order Failed with "BRM Shared Plan Failed"
Sales Order#: 1-36408016
Existing Shared Plan had:
Parent: 6784813706
Child: 6784813061
Attempted Add on Child MDN: 6784387588

2/23:
On submitting the Modify order to add the Child MDN to existing Shared
Plan, order Failed with "BRM Shared Plan Failed"
Sales Order#: 1-36469058
Existing Shared Plan had:
Parent: 7575603356
Child: 7575604435
Attempted Add on Child MDN: 7575604776

2/26:
Retested this today by adding a Child to an existing Shared Plan
This was successful                                                                 Requested to close the defect in QC
Test Scenario:
Conduct search on the BPEL console using wildcard
Expected Results:
System should allow user to entry wildcard characters and conduct a
search
Observed Results:
Able to query by wildcard characters in BPEL console (eg: Sales Order
Sales Order 1-34931)                                                                        Defect Closed in QC

Test Scenario:
Login to Active Mediation
Generate voice usage
verify in BRM customer center in Balance tab against Free minutes
Expected Results:
Overage should not be charged if free minutes are available
Observed Results:
Customer (MDN: 6785222264) is not getting charged for Overage while he
has Free Minuted available (More than 200 minutes are used without
overage being charged)                                                                      Defect Closed in QC
Test Scenario:
View installed assets date and compare to activation date
Expected Results:
Installed assets date and activation date should be the same
Observed Results:
Installed date and activation date are same now. (Subscription #1-LMU69)           Requested to close Defect in QC


Test Scenario:
Monitor the time taken in uploading devices from the Vendor EDF file.
Expected Results:
The ESN upload process from the vendor files should not take too much
time.                                                                      Can be closed. As per Srini they have
Observed Results:                                                          scheduled loading EDF during off peak hours
As per Srini Konteti they are not seeing this issue anymore and can be     and did not observe failures/issues after the fix
closed                                                                     went in

Test Scenario:
CR 173:
Asurion phone number- need to get the correct number
Expected Results:
Correct number should be displayed on all pages
Observed Results:
Now number seen is 866 -280-8478. And according to Charlotte Harvey
comments on date 1/7/2010 it is the correct number which should get
displayed.                                                                 Related to wireless tools
Release 1.0.11.5-1 Deployment Date 2/25/2010
    QC #       Severity                            Description                             Affected Area
                          Intermittent Time Out




    3494     1-Critical                                                                        CRM




    3738                  DEVICES] Unable to browse data on new activated KYOCERA
                          devices.REMEDY TICKET #




             1-Critical                                                                        AIA




    3030     2-High       Siebel Prod] - Unable to do a Bill Pay thru POS, getting Bill    Retail (POS)
                          pay retrieval Offline Error for valid production ICOMS Account
3274            QA - Promotions for Unlimited Handset DATA and Unlimited
                SMS are not appearing in Bill out summary file.




       2-High                                                                 Product Catalog




3300   2-High   [Spark] [My Account] Unlimited Voice and Message Plans are         AIA
                not shown properly on the My Account ISC Shorcuts and the
                Check Wireless Usage page.




                QA-Shipping fee is still active   even   after   successful
                completion of disconnect order




3343   2-High                                                                      AIA
                SMS/Voice/ASL Notifications




3631   2-High                                                               Billing




                Reprinted Sales Receipts Issue at Kiln Creek




3728   2-High                                                            Retail (POS)




                No Storage of Deposit ticket number in POS back office




3797   2-High                                                            Retail (POS)




                Port-Out Negative scenarios




3816   2-High                                                               OSM
                OCSG/BRM connection issues




3842   2-High                                                                  BRM




                Voice Mail to test for New Activations



                                                                          BRM / Fixed in
3849   2-High                                                           Production awaiting
                                                                              retest.




                 Some call records from mediations are being set to 0
                minutes in Duration field in BRM.




3863   2-High                                                                  BRM
                 International Calls are being rated incorrectly in BRM.




3991   2- High                                                                 BRM




3974   2-High    Performance issue while doing "Check Inventory" and           CRM
                 "Address Validation"




3993   2-High    Contract issue - Order: 1-36112489                            BRM




3500   2-High    Proration dates/ amounts are adding an extra day of charges   BRM
                 to customers during month of Activation
                  QA - Disconnect order without Activation fails with order
                  status 'OSM failed'.



2647   3-Medium                                                                  AIA




                  QA - Content usage simulation is failing with 4012 error
                  message - SR no is 3-1192895563

3255   3-Medium                                                                  BRM




                  QA/UAT: Old Disconnected MDN used as default mobile
                  number in the bill feed file.



3272   3-Medium                                                                  BRM




                  QA: BRM Account 1-11TD82 did not generate a bill in BRM.




3595   3-Medium                                                                  BRM




                  MDN disconnect to aging state



3778   3-Medium                                                                  UIM




3553   3-Medium   Dates on Transfer of Liablity are incorrect on the Bill Feed   BRM
                  File - (Oracle Patch)
               Adjustments    are   assigned    the   wrong  CommTax
               category/service codes - oracle SR 3-1200093901




2680   4-Low                                                                               CRM




               QA: UIM showing CustomStatus as "PendingESNSwap" after
               successful "Swap ESN" in Siebel



3480   4-Low                                                                                UIM




2912   4-Low




                                                                                             CRM
               Change Pin thru ICOMS gives an error but new pin was updated successfully in Siebel and ICOMS
                                   Last Date
 Remendy Ticket #   Retest Owner   Retested    Retest Result
UNO000021669155




                      Siddharth      2-Mar        Passed
HLP000000517836




                      Siddharth     26-Feb        Passed
HLP000000515250




                      Siddharth     25-Feb        Passed
NA




          Naga           26-Mar   Passed
NA




     Abhishek / Biplab   12-Apr   Passed
NA




        Siddharth        25-Feb   Passed
UNO000021721265




                  Yusef / Abhishek    NA      Removed
UNO000021737065




                     Siddharth       25-Feb   Passed
HLP000000526189




                     Siddharth       25-Feb   Passed
NA




                     Siddharth       1-Mar    Passed
NA




                     NA        NA      Removed
UNO000021745446




                   Biplab     5-Mar    Passed
HLP000000532574




                  Siddharth   26-Feb   Passed
HLP000000544388




                   Juliet   26-Feb   Passed
HLP000000526153




                  Matthew   26-Feb   Passed
NA




                  Adarsha   26-Feb   Passed
NA




                  Matthew   12-Mar   Passed
NA




                  Siddharth   25-Feb   Passed
HLP000000514590




                   Naga       25-Feb   Passed
NA




                   Naga       18-Mar   Passed
NA




                  Abhishek    26-Feb   Passed
NA




                  Siddharth   25-Feb   Passed
NA




                    Ram       7-Dec    Pending
NA




     Matthew     2-Mar    Passed
NA




     Siddharth   25-Feb   Passed
NA




      Naga       1-Mar    Passed
                       Comments / Observations                             Recommendation / Next Steps




Test Scenario:
Siebel Timeout occurs intermittently while Custommizing a Sales Order
Created a sales order (as part of shared plan scenario).
Clicked on Order Number hyperlink
Clicked on 'Add Items' button
Added "Cox Wireless Voice Main Package"
Clicked "Customize" button
Selected the device - "Samsung Finesse r810"
Selected "Contract 24 months"
Selected "Voice Plan (Roaming)"
Selected "Shipping Method"
Clicked on "Voice Plan (Roaming)" link.
Selected "Family Voice Plans Bundle (ROAM)"
Selected "Nationwide 800 Family with Money Back minutes"
Clicked on "Done"
At this point today, Siebel hung for some time and I got a Siebel time out
message; I clicked "OK" on the dialog box and was logged out of the system
Expected Results:
Siebel CRM should never timeout in the middle of using it
Observed Results:
Post 2/25, we have not seen this issue happen on any of our systems        Updated comments in QC



Test Scenario:
Validate that Data works fine after OTA on a Cox Branded device
Steps:
Perform OTA and attempt to browse the web and access Content Store
Expected Results:
After OTA, all the Services - Voice, Messaging and Data should work fine on
the phone
Observed Results:
After Port-In on 1X device (Kyocera Glide) with MDN - 4026518738 & MEID -
 A0000004BBFB5E - Browser & Data works just fine.
All the other basic services including Voice and Messages work fine as well Requested to close defect in QC


Test Scenario:
Validate that Bill payment can be done via POS
When trying to query the ICOMS number, an error message is received
Expected Results:
Bill Payment via POS should be successful without any errors
Observed Results:
Per Jennifer Squillante, Bill payment via POS is successful                Requested to close defect in QC
Test Scenario:
Promotions for Unlimited Handset DATA and Unlimited SMS are reflected in
Bill out summary file
Create following promotions on 4 different accounts from Siebel
1 CW4 First Month Free on Unlimited Handset Data
2 CW4 50 Percent Off First 3 Months Unlimited Handheld Data
3 CW4 First Month Free on Unlimited SMS
4 CW4 50 Percent Off First 3 Months Unlimited SMS
Bill the account and verify if the rebate is given.
Expected Results:
Discounts for Promotions are applied and reflected in the Customer's Bill
feed file
Observed Results:
We are noe seeing $5 monthly discount on the bill feed for the customer
ubscribed for Unlimited Message Plan and Unlimited Mobile Web.            Requested to close defect in QC


Test Scenario:
Validate that Unlimited Voice, Messaging plans are shown properly on the
My Account Shortcut and can be viewed
1.Power ON the Phone.
2. Check the My Account Shortcut or Navigate to My Account -> Wireless
Usage.
Expected Results:
Test Failed on Spark with ABK1002. The MDN is "6785213105" and is
subscribed to Unlimted Voice, Messaging & Data Plans.

The My account shortcut shows
---------------------------
3/24/2010 10:27 am
Minutes: 0/0
Msgs: 2/Unlimited
click for More info.
--------------------------
The My Account web page shows
-------------------------------------------
Wireless Usage

Mins: 0
Msgs: 15 of Unlimited
Data: 1 of Unlimted MB
Refresh Date: 3/17/10                                                        Requested to close defect in QC


Test Scenario:
Validate for the Shipping fee status in BRM after disconnecting an account
Steps:
Raise a disconnect order
Verify if the shipping fee is active in BRM
Expected Results:
Shipping Fee for a Disconnected account should be Inactive in BRM
Observed Results:
Shipping Fee is shown as Canceled in BRM
MDN: 9499736813
Subscription#: 1-JZXDT                                                       Requested to close defect in QC
Test Scenario:
Notification for Voice/SMS/ASL delivered to the phones
Expected Results:
After reaching a certain percentage of a customer's usage or credit limit,
BRM triggers and an SMS notification indicating this should be received on
the phone
Observed Results:
Wanted to let you know that the Notification functionality has not yet been
turned on in Production. There was one defect that was migrated to
Production last night (3631) however, it is currently turned off, as there are
additional firewall changes required in order to turn it on. Upon speaking
with Piyush, it sounds as if the current plan is to schedule the firewall
changes with the rest of the Notification defects (3347, 3809, 3858), which
are currently targeted for the 3/2 release. So… if the desire is to test
notifications, it looks like you may need to wait until after 3/2.               Defered to 3/2

Test Scenario:
Validate Reprinted Receipts
1) Go do an Wireless Order in POS.
2) Click on Reprint Receipt and do a print of last transaction.
3) The Receipt should show the following changes.
   i) All the Items should now be able to print out properly.
 ii) The Change Due in the receipt that was reprinted should exactly reflect
the one in the original Receipt.
iii) The SubTotal should match.
Expected Results:
Reprinted Receipts match the original one (if no change done)
Reprinted Receipts reflect the changes done (if any)
Observed Results:
Retested successfully in Shadow Lake
Receipts can now be reprinted successfully                                       Requested to close defect in QC


Test Scenario:
Storage of POS deposit slips happens without manual intervention
Steps:
After doing the bank deposits, do not create any .csv file.
Instead, just print the report and move ahead.
Click on Done button once finished
Expected Results:
Deposits can be reconciled or tracked without the deposit ticket number
Observed Results:
Per Jennifer Squillante, this defect has been successfully retested and can
be closed                                                                        Requested to close defect in QC
Test Scenario:
Port-Out Negative Scenarios
Create a fault at the AIA or Sprint side while doing a Port Out
Expected Results:
Pending Order should not be closed (by OSM) if a fault is received from
AIA/Sprint
Observed Results:
A Port Out was conducted on 2/26 which was successful
Per Srinivas, this negative Port Out defect can be closed now                    Requested to close defect in QC
Test Scenario:
Intermittent connection issues between active mediation and BRM causing
delays in responses to OCSG
Possible Steps:
Make calls where OCSG is waiting on BRM for auth response
Expected Results:
There should be no delay in response from BRM to OCSG
Observed Results:                                                           Need to remove this from the list as this is a
(INPUT STATEMENT)                                                           Duplicate of #3855 which is scheduled for 3/2

Test Scenario:
Add voice to text from product catalogue on to New Order
Expected Results:
Be able to use product on MDN
Observed Results:
MDN - 9499737315 was activated with V2T feature on it. Now, we are able
to receive the converted Text for the VM.
Here are the overall observations:
1. VM messages are translated to text and received on MDN.
2. CRM Unbilled Event Details tab now shows the S2T MRC.                    Requested to close defect in QC

Test Scenario:
Call Usage not being rated properly for calls with a duration of over 6
minutes
Possible Steps:
Simulate calls rated with '0' duration and validate that these records are
filtered in Siebel
Expected Results:
For '0' duration calls, the Call usage should be filtered out from BRM/CRM
and not be reflected
Observed Results:
Per Scott,
Some calls on 2/25 between 9:30am and 1:15 pm with duration greater than
5 minutes were showing up in Siebel as 0 duration
Later, the calls disappered from Siebel
So, it seems that the zero duration calls should not have appeared in BRM
and were removed
Per Naga, on 2/25:
Any calls (local and duration) with duration more than 5 mins are rated
incorrectly. International calls with more than 5mins are rated as 0$ and 0
duration. Local calls with duration more than 5mins are shown as duration 0
and are not deducted from the anytime minutes.
Placed international calls using MDNs 6784854509 and 6788492231 to
India and Kenya and observed the same behaviour on both the MDNs.
Placed local calls using MDNs 6788492914 and 6788492899 and observed
the same behaviour on both the MDNs.
On 2/26:
This was tested again, however, now the calls rating seems to be just fine
Calls above 6 minutes are rated properly and no '0' duration call records are
seen in CRM/BRM                                                               Requested to close defect in QC
Test Scenario:
Provision an Order w/ Int'l Calling Product and place various int'l calls
Expected Results:
Validate the unbilled usage for the respective calls
Observed Results:
We are not observing the special character (?) preceding the dialed number
in unbilled event details tab. But any calls (local and duration)
with duration more than 5 mins are rated incorrectly. International calls with
more than 5mins are rated as 0$ and 0 duration. Local calls with duration
more than 5mins are shown as duration 0 and are not deducted from the
anytime minutes.
Placed international calls using MDNs 6784854509 and 6788492231 to
India and Kenya and observed the same behaviour on both the MDNs.
Placed local calls using MDNs 6788492914 and 6788492899 and observed
the same behaviour on both the MDNs.
This will be tracked as part of a seperate defect (3863)                         Requested to close defect in QC


Test Scenario:
Validate performance of Siebel CRM for "Check Inventory" and "Address
Validation"
Case 1:
1) Go To Order Line Item -> click on "Check Invenotry" button
Case 2:
1) Drill Down To a billing Account
2) Go To "Addresses" Tab
3) In the below "Adress Entry" Applet, create a new address
4) Hit on "Validate Address" button
Expected Results:
Invertory Check and Address Validation process should take less time.
Observed Results:
It is taking about 5secs for both "Check Inventory" and "Validate Address"
actions.                                                                         Defect closed in QC

Test Scenario:
Validate that Contract report can be generated for Data Card Orders
Expected Results:
Contract report can be generated for orders placed for Data Cards
Observed Results:
Unable to generate Contract report for Data Card Sales Order
Order #: 1-36878661
MDN: 6785256010
Adarsha retested again,
This is retested, I am able to generate a contract for Data Card, please find
the details below:
Order #: 1-36878661
MDN: 6785256010
Screenshot <COX Contract Report_broadband_6785256010.pdf>
This defect can be closed.                                                       Requested to close defect in QC
Test Scenario:
Identify an account that has a pro-rated bill cycle
Expected Results:
Get bill and verify pro-ration calculation is correct
Observed Results:
Proration is done correctly for an account with a shared plan in 03/10 bill
feed.                                                                            Updated comments in QC
Test Scenario:
Disconnect an Order on an MDN that has been provisioned, but not activated
Expected Results:
OSM failed should not be thrown, disconnect should be allowed with defect
fix.
Observed Results:
Successfully disconnected MDN: 6789397268 without activating this on a
device                                                                     Requested to close defect in QC
Test Scenario:
Take an active MDN and generate usage on the device
Expected Results:
Validate no "4012" error is thrown (ASL message)
Observed Results:
As part of retest, successfully downloaded various applications from Content
Catalogue and did not receive any error messages.                            Requested to close defect in QC
Test Scenario:
Set up a Family Plan and then disconnect one of the Orders and then wait
for Billing
Expected Results:
Discounts shouldn't be shown against the disconnected MDN
Observed Results:

Discounts are not shown against the disconnected MDN.
                                                                            QC Comments updated

Test Scenario:
Validate that Bills are generated for accounts
Validate this for at least 2 accounts
Expected Results:
Bills should be generated for accounts activated and used
Observed Results:
Received following bill:
Friendly 303 Mike Bracken
Location: Omaha
ICOMS#: 0294272-01
Siebel#s: 1-8LO56/1-8LO50
MDNs: 402-880-3724 & Additional MDN 402-415-8052                            Requested to close defect in QC


Test Scenario:
Disconnect an Active Order and validate status in UIM
Expected Results:
UIM status moves to "UNASSIGNED"
Observed Results:
Successfully Disconnected MDN: 6789939490 with MEID: A000001D110FA0
This now has status as "Unassigned" in UIM                          Requested to close defect in QC
This defect is being verified.
MDN: 4047598721
Steps:
1. Create a Provide sales order.
2. Activate on a device.
3. Create SR for Liability transfer to Wireless tools account.              Waiting for Bill feed file. Bill cycle is
4. Verify Bill feed file                                                    on 10
Expected Result:
Liability Transfer date should reflect correctly in Bill feed file.
Actual Result:
Waiting for Bill feed file. The bill cycle is 10.
Test Scenario:
Perform an adjustment on an account
Expected Results:
Validate proper category is assigned for CommTax
Observed Results:
The permanent fix,which would be to correct the mapping needs to come
from Oracle so until that comes the temporary fix implemented was to
remove the "Billed Event Adjustment" from the Call Type Tier 2 drop down
selection menu. This is a required field to submit an SR. Not allowing this
as a selectable choice for the end user prevents the improper tax mapping
from occuring. The observed test result of the defect re-test was that "Billed
Event Adjustment" is no longer a selectable option, which eliminates the
improper tax mapping that was identified.                                      Requested to close defect in QC
Test Scenario:
Perform ESN Swap
Expected Results:
UIM should show ESN Swap completed.
Observed Results:
ESN Swap performed on following MDNs:
4242377322
3108961025
UIM shows the status of new MEIDs as Installed-Assigned                      Requested to close defect in QC




Test Scenario:
Pre-existing ICOMS account has PIN changed that should propogate to
Siebel as well
1) Login to Siebel, search for customer account and verify pin # for BAN
2) Login to ICOMS, search for customer with ICOMS and verify the pin #
3) In ICOMS, go to customer maintenance screen, enter the new Pin # and
press Enter. After some time ICOMS will give successful message for
updation but in this case system is throwing error message.
4) Go to siebel and verify the new pin #.
Expected Results:
PIN change is executed and shown as successful on front end while also
displayed in ICOMs, Siebel
Observed Results:
Changed the PIN in ICOMS and the new PIN reflected in Siebel.                Requested to close defect in QC
Release 1.0.11.6-1 Deployment Date 3/2/2010
    QC #       Severity                                  Description




                          [ICOMS/Siebel] Siebel Account is receiving special characters in zipcode
                          field from ICOMS, all the siebel orders on these accounts are failing as
    4101    1-Critical    BRM customer creation failed.




    3472    2-High        Contract Generation: Oracle Product Defect
                           International Roaming Voice Calls are being sent to BRM but are
                          NOT showing up on the subscribers usage in Siebel.




    3828    2-High




                          Cox/Telcordia - Alarms due to OBC




    3855    2-High
                  MDN 9498428529     repetative textmessage Threshold 2 reached.




3858   2-High




3809   3-Medium   QA-Not receiving email notification even after consuming 90% of
                  free minutes.




4002   3-Medium   QA-'Duplicate Session Id issue:




4110   3-Medium   During Port-Out testing we have identified an account is getting
                  suspended as opposed to deactivated in BRM
                SA 1-24669647 Failed Family plan MDN 40222129751 Unable to
                make calls on the second line.



3862   2-High




                Siebel Error Order Number 1-36339531




4061   2-High




                SMS/Voice/ASL Notifications




3631   2-High
         NA




                     Voice to Text Provisioning String changes for Modification of accounts to
CR 233               upgrade/downgrade V2T service.




 4125     3-Medium   UNO000021773485 - Contract Defect
                                                    Last Date
Affected Area     Remendy Ticket #   Retest Owner   Retested    Retest Result




ICOMS/CRM       HLP000000558120        Siddharth      2-Mar        Passed




    CRM                NA              Adarsha        2-Mar        Passed
                HLP000000528998




    BRM




                                       Siddharth      9-Apr       Removed
                UNO000021745610




   OCSG




                                        Gaurav        4-Mar        Passed
                       CUI000000333455




       BRM




                                                              Conditionally
                                         Abhishek    11-Mar     Passed




  BRM - Duplicate of
3347*HLP00000051543
         8




                              NA         Abhishek    11-Mar     Passed
       OCSG




                              NA         Siddharth   10-Mar     Passed
                       HLP000000563177




        AIA




                                         Adarsha     3-Mar      Passed
          CUI000000333261




                                 Juliet         2-Mar    Passed
          UNO000021757552




                                Adarsha         2-Mar    Passed
          UNO000021721265




Billing




                            Yusef / Siddharth   11-Mar   Passed
      NA           Biplab      4-Mar     Passed




UNO000021773485   Siddharth   3/5/2010   Passed
                         Comments / Observations                                Recommendation / Next Steps
Test Scenario:
Enter the Icoms Number
Click on Subscription Name
GO to Address Tab and check the Zip Code field
Expected Results:
It should not have "-" in Zip Code.
Observed Results:
New ICOMS was created in Production - 888 by Doree and retested
successfully                                                                    Defect closed in QC

Test Scenario:
1. Use COX machines
2. Generate Contract
3. Save the contract. The user should be able to save on the desktop. The
user should also try opening the contract.
4. Attach the contract document to the contract record in "Attachments" view
of contract screen.
5. Press F9 and send an email to the desitnation customer's email address
(while testing, the user can send it to himself)
Expected Results:
Verify Contract report is generated on Cox machine and after pressing F9
user is able to send it.
Observed Results:
We are able to generate Contracts on Cox machines
Contract #: 1-36956153 , 1-36652612                                          Requested to close defect in QC




Test Scenario:
Generate some International raoming call usage
Expected Results:
It should reflect in Siebel
Observed Results:
Reached out to Oscar Hernandez a friendlies tester in who lives in Meico to
generate some international roaming usage. Once usage is generated
Sprint takes five days to process the usage before sending it to Siebel. Will
update the defect posted with retest progress
3/31:
We are not seeing the usage records of the calls made in Mexico on 03/23
and 03/24. But we did see the usage records in Siebel for calls made in         Duplicate of 3571.
Mexico on 03/26 and 03/27 and are rated correctly at 1.69$ min.                 Issue 3571 is in 2/19 list.
Test Scenario:
User makes a call
Expected Results:
Call usage is reflected in BRM.
Observed Results:
We worked with Piyush and Rahul from BRM team for testing this issue and
they confirmed that this issue can be closed.
They have monitored call for more then 5 minutes to verify this issue.
Mail is attached as their confirmation and some logs.                    Updated Comments in QC
Test Scenario:
set-up shared plan account with individual 1500 message plans. On
generating SMS usage, erify notifications for Threshold-1 and Threshold-2
Expected Results:
Verify Threshold notifications come properly and there would be no multiple
notifications for same threshold.
Observed Results:
We received message for Threshold Limit 1 and 2 but the messages were
received with a delay of more than 1 hour. During test it is found that the   Discussion in preocess with RK, BRM team
Bucket Balance is not getting updated properly in Siebel because of which     and Messaging team to conclude if an
there is a delay in receiving Threshold Limit messages. Details are           additional defect needs to be created for this
conveyed to Piyush and he is co-ordinating with Henry Chiang                  issue.


Test Scenario:
Consume 90% of free minutes on an account
Expected Results:
Verify if the notification is received in the gmail
emailnotification.cox@gmail.com
Observed Results:
As discussed with Prafulla, root cause for issue 3809 and our observation of
not receiving SMS notification on consuming 100 % free minutes are
different. Issue 3809 is fixed and new issue with ID 4309 is raised to track
100 % SMS notification issue and assigned to Prafulla.
Notification is received successfully on consuming 95% free minutes          Defect closed in QC

Test Scenario:
1. Make calls, in all the interfaces telcordia, interop, bridgewater and
qualcomm
2. After the call gets completed check the brm database to see the session
id from AM.
Expected Results:
The host name part of the session id should be different based on the
interface.
Hostnames that should be seen in the session id string are:
qa1awiocsg01-v920-a0-telcordia
qa1awiocsg01-v920-a0-bridgewater
qa1awiocsg01-v920-a0-qualcomm
qa1awiocsg01-v920-a0-interop
Also check in BRM if any duplicate session are created.
Observed Results:
This was retested by making several calls and duplicate session ids are not
seen anymore                                                                  Defect closed in QC


Test Scenario:
During port out testing, with deactivating an account in BRM.
Expected Results:
Verify account is disconnected not suspended
Observed Results:
 We conducted a port out yesterday (to AT&T) with MDN: 6784814914
This is successfully Disconnected on the Cox side now and this defect can
be closed.                                                                    Defect closed in QC
Test Scenario:
create a Family plan
Make a call to second line
Expected Results:
call should get routed to Second line
Observed Results:
We created a new Shared Plan with one Parent and one Child
Voice calls work fine on both
Child MDN: 6784385782                                                           Requested to close defect in QC


Test Scenario:
User is unable to "Complete" the Sales Order due to BRM Payment failure
Expected Results:
User should be able to complete both Sales and Returns orders without
failure.
Observed Results:
Tested this at Shadow Lake, we, were able to complete sales and return
orders without failures
Sales Order #: 1-36635101
RMA Order #: 1-36658037                                                         Defect closed in QC

Test Scenario:
Notification for Voice/SMS/ASL delivered to the phones
Expected Results:
After reaching a certain percentage of a customer's usage or credit limit,
BRM triggers and an SMS notification indicating this should be received on
the phone
Observed Results:
SMS, Voice notifications are received at 95%, ASL notification is received at
90% successfully
We do not receive a flood of notifications as well
Requesting to close this defect.

Another defect# 4309 is created to track the issue of notifications not
received at 100% (Voice, ASL)

Defect# 3858 is kept Open to monitor issue with delayed SMS notifications
at 95% and 100%                                                                 Requested to close defect in QC
Test Scenario:
Validate that the changes done for Voicemail to Text - Addition/Deletion on
the subscriber's profile works as changed on the handset
Expected Result:
The changes made to Voicemail to text (Addition/Deletion) on the profile
should be reflected
User is able to add/delete the Voicemail to Text and use it on the phone
Observed Results:
We have been able to successfully add and remove V2T feature with all
V2T & VM functionalities working as designed.
Here are the observations:

1. Observation : New Activation, Regular Plan
- Normal VM MWI is received upon receiving VM.

2. Observation: Modify Order, Add V2T Feature
- The VM MWI is supressed after the order modification.
- 1st VM was left @ 10:17 AM, converted Text received @ 10:20 AM.
- 2nd VM was left @ 10:21 AM, converted Text received @ 10:25 AM.

3. Observation: Modify Order, Remove V2T Feature
- 1st VM was left @ 10:41 AM, VM MWI received on the device.

MDN used for Test - 9492018778                                                The CR233 is now tested successfully



Test Scenario:
Validate that Contract Report shows all the fields proper
Expected Result:
Terms of Service should dispaly correctly in Contract report.
Shipping Fee should display correctly if waiver product is chosen
All other plan details should be shown proper as well
Observed Results:
Tested this with 2 Sales Orders and including Bundled Upgrade Promotion
This looks just fine, inline with the plans selected and the Promotion as well.
Sales Order#: 1-37622441, 1-37761984
MDN: 6783578701                                                                 Updated Comments in QC
Release 1.0.11.7-1 Deployment Date 3/9/2010
    QC #      Severity




    4090    2-High




    4111    3-Medium




    3548    3-Medium




    4191    3-Medium




    4160    4-Low
      4192         4-Low




Excelacom defect
       155         2-High




      4193         2-High




      3752         2-High
4058   2-High




4225   3-Medium




4213   2-High
1.7-1 Deployment Date 3/9/2010
                                                         Description                                          Affected Area




         '[Siebel] Multiple Shared Plans getting created on the same Billing Account                              CRM




         BPEL Console enhancement (Settitle) for quick time to troubleshoot issues - Part-1                       AIA




         Updates from ICOMS to BRM are not updating BRM if all subscribers on the account are disconnected.       CRM




         Unbilled Evnet Details and Billed Event Details are resulting into FDR on Production.




         QA-Shared Package with Port in Order throws an error in siebel                                           CRM
Performance issue while navigating between Line items.




SwapMDN-PortIn functionality issues.




Multiple ASL Notification messages received




Siebel Error while trying to change Voice Plan, Data Plan, & Messaging Plan.
Individual bucket balances are showing erroneous data (Family plans)




Unable to view details in Shared Plan Usage tab in Siebel




UNO000021793071-zero usage in the stop request for AM-BRM session-ids from Active M
                                       Last Date
Remendy Ticket #    Retest Owner       Retested    Retest Result




HLP000000572901        Siddharth        10-Mar        Passed




      NA               Siddharth        12-Mar        Passed




      NA           Abhishek / Gaurav    10-Mar        Passed




      NA                Gaurav          11-Mar        Passed




      NA               Siddharth         9-Mar        Passed
      NA              Gaurav        11-Mar   Passed




HLP000000575102        Naga         10-Mar   Passed




UNO000021723566   Abhishek / Naga   11-Mar   Passed




CUI000000341529   Gaurav / Biplab   11-Mar   Passed
HLP000000579707     Juliet    11-Mar   Passed




      NA           Naga       9-Mar    Passed




UNO000021793071   Siddharth   12-Mar   Passed
                          Comments / Observations                                Recommendation / Next Steps

Test Scenario:
Try to create multiple shared plan in the same billing account with same
Shared product.
Expected Results:
Verify Multiple shared plans with same same product under one Billing account
is not supported.
Observed Results:
Validated this defect by trying to create another Shared Plan on a Billing Acct
with an existing Shared Plan
BIlling Acct#: 1-LPQBJ
When trying to submit the order, following validation apepars:
"MDN provided at Shared Voice Plan does not have a corresponding Main Plan
associated with it"                                                             Requested to close defect in QC
Test Scenario:
Validate that all BPEL Instances can be properly seen (querying by MDN) for
processes like Activations, Port In MDN Swap, get MDN
Expected Results:
BPEL Instances can be seen on querying by MDN
All instances for the processes are updated with SetTitle
Observed Results:
Successfully tested this, able to quesry with MDN and with processes like
Activation, get MDN                                                              Requested to close defect in QC


Test Scenario:
1. Change ICOMS address/ account number on an account where all the subs
are deactivated.
Expected Results:
Verify the changes should successfully reflected into Siebel and BRM.
Observed Results:
Doree tested this issue on account 1-2CNJB by changing Bill profile and Bill
address. Both the changes were sucessfully reflected in the account.             Defect closed in QC
Test Scenario:
Switch between billed events and Unbilled events for a MDN.
Expected Results:
Verify session should not close while switching.
Observed Results:
Verified this issue is not reproducible by Switching between Billed events and
Unbilled events for MDN:9498421381                                               Requested to close defect in QC

Test Scenario:
1.Create order with Voice package and shared package
2.do port in for the MDN can be ported-in
3.associate the mdn to shared package
4.submit the order
Expected Results:
It should allow the port-in order with shared package.
Observed Results:
We were able to create 2 Port In Shared Plans today morning with 2 and 3
MDNs each
All basic services worked fine after this                                        Requested to close defect in QC
Test Scenario:
1.Create Order and LIne Items.
2. Navigate between Line items and verify performance.
Expected Results:
Navigation between line items should not affect performance.
Observed Results:
Issue is not reproducible.
Tested performance by switching between line items and from More Info to
Line items.
Approx. time taken in switching from More info to Line items is 7-9 secs.         Requested to close defect in QC


Test Scenario:
Do Swap MDN and Port IN service request.
Expected Results:
Verify SR is submitted successfully.
Observed Results:
Adarsha successfully performed couple of SwapMDN - PortIns in the field
1) Device 1 - Kyo Tomo
Cox Phone #: 4023013156
Ported Phone#: 4025176035 (from AT&T)
2) Device 2 - Kyo Laylo
Cox Phone #: 4022124215
Ported Phone#: 4025176036 (from AT&T)                                             Defect closed in QC



Test Scenario:
Creating Data usage first 90% of spending limit and then 100% of spending limit
Check the ASL notification
Expected Results:
BRM needs to send only 1 notification when the subscriber reaches 90% of
their allotted bucket and another 1 at 100%.
Observed Results:
Per Naga / Juliet:
Notification was received on reaching 90% ASL once.

Billing Account # 1-51AJE
MDN - 6785169275
ASL for the account - $750
The flood of notifications is not received now.

Another Defect# 4309 is created to track 100% Voice/ASL notifications which
will be tested once it goes in                                                    Requested to close defect in QC


Test Scenario:
Modify a order by changing Voice, Data, messaging plan.
Expected Results:
Modify order should be completed successfully and it should not throw an error
"Cannot Load Active Business Component (SBL-ORD-00116)"
Observed Results:
This issue was monitored for 3 days (3/9, 3/10 & 3/11) and during all the Siebel
Provide & Modify orders we haven't been able to come across any such error
messages while trying to change or modify the Voice, Data or Messaging Plan Requested to close defect in QC
Test Scenario:
Create a Shared Plan
Make some call usage.
Expected Results:
Verify individual bucket balance should not show any erroneous data. Minute
shouls not be diducted from both shared bucket and individual bucket.
Observed Results:
Defect Retested and Issue Resolved. Placed 3 minutes call on 2 MDNs
(6782700513 and 6788957548). Used minutes are deducted from the shared            Updated the comments in QC
bucket correctly and there are no overage minutes calculated in the bucket        Requested Defect to be updated with Root
balance individually for each MDN in Siebel.                                      Cause Analysis and close it.
Test Scenario:
1. Query by the Billing Account
2. Click on the Billing Account Name
3. Click on the Shared Plan Usage tab
4. View the usage for the Shared Plan
Expected Results:
User will be able to to view details in Shared Plan Usage tab in Siebel)          0309 Naga -
Observed Results:                                                                 Updated the comments in QC to close the
Able to view the details in Shared Plan Usage tab.                                defect.


Test Scenario:
For some Voice Calls, logs depicted that because of no response from SCP for
more than 5 minutes, AM initiated a zero rated request to BRM and closed the
session.
Expected Results:
AM should not close the session and SCP response should come within 5
minutes
Observed Results:
While working with Piyush, following information was provided by him for calls
generated between 3/9 and 3/12 (12:00noon)

The Total count of the call session closed by Active Mediation is 14 since
03/09/2010 : 00.00.00 till time is 14.
The total calls generated since March 9th is time is 4696, Thus the total count
of such sessions have been reduced drastically and its less than 0.1 %.           Defect closed in QC
Release 1.0.11.8-1 Deployment Date 3/18/2010
    QC #      Severity




    4214    2-High




    4309    2-High




    4310    2-High
3412   3-Medium




4197   3-Medium




4265   3-Medium




3513   4-Low




4034   4-Low




4046   4-Low
4307   4-Low




4308   4-Low




4243   4-Low
1.8-1 Deployment Date 3/18/2010
                                                         Description                                           Affected Area




         Overage charged for minutes used after creating a Shared Plan from Individual Lines (after Port In)       BRM




         No notification is received on consuming 100% free minutes/ASL                                            BRM




         MRC Rate is displaying as '-1' on Bill Feed                                                               BRM
                                                                                                          Wirless Tools
Wireless Tools - Advance Features under plans tab shows "SMS" and "Data", for MDN with Blocked SMS and Blocked Data




Putting code outside of the warfile                                                                           Wirless Tools




When using the calendar if use > or >> or the < or << the calendar closes. Using Firefox in Production        Wirless Tools




In Wireless Tools on the "Landing Page" Usage Summary, Voice and Plan Summary should all be aligned           Wirless Tools




                                                                                                                Wirless Tools
Usage Page- When you click on usage, is there any way to default to something? This default screen being blank until a customer chooses a date range see




Usage page- when searching for data should be KB volume instead of MB                                         Wirless Tools
Using the Calendar-date range is deleted every time you click "GO"                                                Wirless Tools




Summary page-the footer going to the side in Firefox if the MDN is awaiting activation                            Wirless Tools




Wireless Tools, Awaiting Activiation Accounts the user manual should be disabled until the account is activated   Wirless Tools
                                  Last Date
Remendy Ticket #   Retest Owner   Retested    Retest Result




      NA             Adarsha       22-Apr        Passed




      NA             Abhishek      24-Mar        Passed




      NA              Naga         22-Mar        Passed
NA   Gaurav / Nitin   22-Mar   Passed




NA     Siddharth      31-Mar   Passed




NA   Gaurav / Nitin   18-Mar   Passed




NA   Gaurav / Nitin   18-Mar   Passed




NA   Gaurav / Nitin   18-Mar   Passed




NA   Gaurav / Nitin   18-Mar   Passed
NA   Gaurav / Nitin   18-Mar   Passed




NA   Gaurav / Nitin   22-Mar   Passed




NA   Gaurav / Nitin   22-Mar   Passed
                           Comments / Observations                                    Recommendation / Next Steps




Test Scenario:
Overage charged for minutes used after creating a Shared Plan from Individual
Lines (after Port In)
Port In some MDNs to Shared Plan and make Voice Calls using those MDNs
Check Unbilled events in Siebel CRM
Expected Results:
Overage should not be charged for each Voice Call made / received on Port In
Shared Plan MDNs
Free minutes should be deducted from Bucket Balance instead
Observed Results:
Ported in two ATT phones # (7703651639 & 7703652810) as individual lines
Once the port got confirmed, modified them into a 1400 min shared plan
(7703651639 - parent & 7703652810 - child)
When Voice Calls were made using the 2 MDNs on Shared Plan, Siebel CRM
now shows that the Shared plan Bucket Balance is deducted. Minutes are not
deducted from overage.
Siebel Billing Account # 1-LPRKT                                              Requested to close defct in QC.




Test Scenario:
BRM "Notification" application. It was in an infinite loop.
Expected Results:
SMS notifications should be received properly on consuming 100 % free
minutes and ASL limit
Observed Results:
Tested oK on Streak with build ABH1002.
MDN tested with is 6787786300 (Date : 23 March)
SMS notifications are received only once on consuming 95 % and 100 % free
minutes.
For ASL Notifications, As per Comments from Naga and Piyush:
SMS notifications are received on reaching 90 % and 100 % of ASL limit. ASL
notifications will be delivered only when voice or sms activity is initiated on the
device after reaching the spending limit - so it's working as designed.               Requested to close defect in QC


Test Scenario:
Validate MRC Rate does not display negative quantity on the Bill Feed file
Need to Run Billing and validate the Bill Feed File
Expected Results:
MRC charges are displayed properly and '-1' or incorrect values is not
displayed on the bill feed file
Observed Results:
The MRCs for the monthly plans MoneyBack 450 Plan, Unlimited Messaging &
Unlimited Handset Data plans are displayed without'-1' in the 03/19 and 03/20
bill feeds                                                                    Requested to close defect in QC
Test Scenario:
Setup: An account with SMS and MDN blocked is required.
Steps:
1. Log into Wireless tool site.
2.Go to "Plan" Tab.
Expected Results:
In "Feature and add-on" it should not show SMS and Data as feature as they
are blocked.
Observed Results:
Now, for an MDN with Blocked SMS and Data, "Features and add on" option
does not show SMS and Data features                                            Requested to close defect in QC


Test Scenario:
config files reside on server‟s conf/wlt directory, and not within the war.
config changes in conf/wlt are picked up on server restart
Expected Results:
(INPUT STATEMENT)
Observed Results:
This was a defect opened for Dev team to work with
Confirmed with Charlotte who could confirm with Alok that this defect can be
closed now



Test Scenario:
1. Log into Wireless tool site.
2.Go to "Usage" Tab.
3.Check Mobile history by Selecting a Date Range.
4.Whhile selecting Data range instead of pressing "<" or ">"or"<<" or ">".
Expected Results:
calendar should not get closed and it should work in accordance with
functionality of of button pressed.
Observed Results:
It is working as expected.
Dates are moving backword or forward depending on the button pressed.          Requested to close defect in QC
Test Scenario:
1. Log into Wireless tool site.
2.Go to "Summary" Tab.

Expected Results:
Usage Summary, Voice and Plan Summary should all be aligned
Observed Results:
Usage Summary and Plan Summary are aligned properly as expected                Requested to close defect in QC


Test Scenario:
1. Log into Wireless tool site.
2.Go to "Usage" Tab.
Expected Results:
Verify screen should not be blank.
It should show some results on the basis of default date range.
Observed Results:
Now data is displayed as per default date settings.working as expected.        Requested to close defect in QC
Test Scenario:
1. Log into Wireless tool site.
2.Go to "Usage" Tab.
3.Check Mobile web hisory by Selecting a Date Range and click on "Go".
Expected Results:
Verify the usage should be shown in KB instead of MB.
Observed Results:
Now usage is reflected in KB.                                                  Requested to close defect in QC
Test Scenario:
1. Log into Wireless tool site.
2.Go to "Usage" Tab.
3.Check Mobile history by Selecting a Date Range and click on "Go".
4.Now instead of "Mobile history", select "Mobile web" from dropdown.
5.Click on "GO"
Expected Results:
"Date Range" should not get deleted for "Mobile web".
It should show the "Mobile web" result for the date range selected for "Mobile
history".
Observed Results:
It is woking as expected.Now date range is not deleted.                          Requested to close defect in QC

Test Scenario:
Setup:
1.FireFox is required.
2.Account with MDN activation is required
Steps:
1. Log into Wireless tool site.
2.Go to Summary page.
Expected Results:
Footer should be properly align with the page.
Observed Results:                                                                Requested to close defect in QC.
Issue can be closed. Footer is aligned properly now.                             Note:Now we are seeing another alignment
Note:Now we are seeing another alignment issue: Text" this mdn is awaiting       issue: Text" this mdn is awaiting activation" is
activation" is not shown properly.                                               not shown properly.
Test Scenario:
Setup: Awaiting Activation account is required.
Steps:
1. Log into Wireless tool site.
2.Go to "Phone" Tab.
3.Check the "User Guide" link.
Expected Results:
"User Guide" link should be disabled.
Observed Results:
Issue can be closed now."User Guide" link is disable for an MDN with status as
Active - Awaiting Activation.                                                  Requested to close defect in QC
Release 1.0.11.9-1 Deployment Date 3/23/2010

    QC #      Severity




    4175    2-High




    4196    2-High




    4219    2-High




    4360    2-High
4361   2-High




4364   2-High




4025   3-Medium




4176   3-Medium
4184   3-Medium




4260   3-Medium




4313   3-Medium




4292   3-Medium




4349   3-Medium
4334   3-Medium




4333   4-Low
1.9-1 Deployment Date 3/23/2010

                                                         Description                                                   Affected Area




         Need POS to NOT send the amount of change that is given back to customer during a cash transaction as it is        POS




         Cancelling BAN level shared plan product                                                                           AIA




                                                                                                                            CRM
         CRM needs to put in a security check so that once a payment is made in POS that the order cannot be added to or canceled.




         Turn off AIA debug logging in production and update auditing logging level                                      AIA + BRM
BRM "Notification" application. It was in an infinite loop.    BRM




Update AIA BRMJCAAdapter connection settings                  AIA + BRM




Order: 1-36119181 deleted                                       CRM




Charge Amount not rounding for Family Plans on Bill Feed        BRM
[Port out]: When the other service provider enters 9 digit zip code (in xxxxx-xxxx format) during their port in
request, AIA is getting an error message from CRM for invalid zip code                                                    CRM




A PortIn Order OTA failed with a Sprint Error 100000000 - Either First and last name or business name
field must not be provided                                                                                                CRM




GetSharedUsageSummaryPortalProvABCSImpl are GetSharedUsageSummaryMOUPortalProvABCSImpl
process are failing                                                                                                       AIA




Siebel Tax/Fee transactions in the Bill Feed file contain the wrong description                                           AIA




Order 1-41573746 Reason Code for Return or Reverse Product Error                                                  CRM + Product Catalog
Usage summary for unlimited plan                                                        CRM




Siebel should throw an error if None of the MDNs are given in attributes placeholder.   CRM
                                  Last Date
Remendy Ticket #   Retest Owner   Retested    Retest Result




HLP000000572901      Adarsha       24-Mar        Passed




HLP000000575127       Biplab       23-Mar        Passed




      NA             Adarsha       24-Mar        Passed




      NA             Siddharth     24-Mar        Passed
      NA          Abhishek    24-Mar   Passed




      NA          Siddharth   24-Mar   Passed




UNO000021754491    Gaurav     24-Mar   Passed




HLP000000572436    Naga       31-Mar   Removed
      NA          Adarsha/Siddharth/Gaurav   12-Apr   Passed




HLP000000583975          Siddharth           31-Mar   Passed




      NA                 Siddharth           1-Apr    Passed




UNO000021806548            Naga              29-Mar   Passed




UNO000021829174          Siddharth           23-Mar   Passed
NA   Biplab   6-Apr    Passed




NA   Naga     24-Mar   Passed
                          Comments / Observations                                Recommendation / Next Steps


Test Scenario:
Create an accessory/wireless sales order, tender out cash payment with
change due. Verify for -ve payments in Siebel payments tab
Expected Results:
User should be able to give the change back to customer, but in Siebel
Payments screen, only Order amount should be shown and change given back
to customer shouldn't be shown as -ve payments
Observed Results:
Created an accessory sales order # 1-4393698. Tendered a greater amount
thru POS (MOP - Cash). In Siebel Payments screen, only Order amount is
shown and change given back to customer is not shown as -ve payments     Requested to close defect in QC

Test Scenario:
Steps to Reproduce:
1. Create a shared with 2 or more subscription on it.
2. Disconnect the Shared Plan on BAN level.

Expected Results:
Shared Plan disconnection on BAN level should be successful.

Observed Results:
Tested successfully with Billing Acct#: 1-LPSR1
A Shared Plan with 3 MDNs was presetn
After Disconnecting the Shared Plan at BAN level, the subscriptions are still
active and hence this defect can be closed                                       Requested to close defect in QC

Test Scenario:
Create an accessory sales order, tender out cash payment. Verify that user
cannot cancel the sales order after payments are processed.
Expected Results:
Once the payments are tendered out, user should not be able to cancel the
sales order.
Observed Results:
Created an accessory sales order # 1-4393698. Tendered amount thru POS
(MOP - Cash). A message saying "Payments are accepted, please submit the
order" is displayed.                                                             Requested to close defect in QC

Test Scenario:
Go to AIA/BPEL console and turn off logging
Expected Results:
Processing of bpel will become faster and less memory consuming. Details of
some bpel activities (like assign, transform etc.) will not be visible in bpel
console.
Observed Results:
Sales Order 1-41712337 (68 line items) was monitored in Production before
reducing the logging level.
Total Elapsed Time for Submit and Complete: 284.545 sec
Sales Order 1-44098618 (60 line items) was monitored in Production after
making the logging level and BRM connection related changes
Total Elapsed Time for Submit and Complete: 186 secs

Also, in general Submit and Complete times have been improved
This seems to be an improvement                                                  Requested to close defect in QC
Test Scenario:
BRM "Notification" application. It was in an infinite loop.
Expected Results:
SMS notifications should be received properly on consuming 100 % free
minutes and ASL limit
Observed Results:
Tested oK on Streak with build ABH1002.
MDN tested with is 6787786300 (Date : 23 March)
SMS notifications are received only once on consuming 95 % and 100 % free
minutes.
For ASL Notifications, As per Comments from Naga and Piyush:
SMS notifications are received on reaching 90 % and 100 % of ASL limit. ASL
notifications will be delivered only when voice or sms activity is initiated on the
device after reaching the spending limit - so it's working as designed.               Requested to close defect in QC


Test Scenario:
Peformance improvement after making the AIA and BRM connection related
changes
Expected Results:
Number of connections for connection pool of JCA adapter will increase. As a
result connection to BRM will not fail due to unavailability of free connection
Observed Results:
Sales Order 1-41712337 (68 line items) was monitored in Production before
reducing the logging level.
Total Elapsed Time for Submit and Complete: 284.545 sec
Sales Order 1-44098618 (60 line items) was monitored in Production after
making the logging level and BRM connection related changes
Total Elapsed Time for Submit and Complete: 186 secs

Also, in general Submit and Complete times have been improved
This seems to be an improvement                                                       Requested to close defect in QC



Test Scenario:
1. Try to delete line item when order is in "Complete/In Progress/Failed" state.
2. Try to delete line item when order is in "Pending" state.
Expected Results:
It should only allow line item deletion for order in "Pending" state..
Observed Results:
For Orders in Complete, Open (In Progress) and failed status: "Delete Record"
option is disabled for the line Item.
For Orders in Pending state: “Delete Record" Option is enabled for the line item. Requested to close defect in QC

Test Scenario:
MRCs are not rounded for family plans in bill feed files.
Expected Results:
MRCs should be rounded for family plan products in bill feed files.
Observed Results:
In today's bill feed we see the MRCs to be properlyrounded off. But we
observed the usage transactions for voice and data are not properly rounded
off.

Usage 132 1.32E+11 B1-2693 27 1-NW679 70017 6112 4022128938
Employee Nationwide 800 Family with MoneyBack Minutes 20100312
20100327 0.3999996
Usage 132 1.32E+11 B1-2693 27 1-NW679 70017 6150 4022168666                           Per the latest QC update, this defect is with QA
Employee Additional Line 20100312 20100327 0.4000001                                  Team for certification
Test Scenario:
When the other service provider enters 9 digit zip code (in xxxxx-xxxx format)
during their port in request, AIA is getting an error message from CRM for
invalid zip code.
Expected Results:
For Port Out, OSP should be able to enter 9 digit Zip code without any error at
Cox side
Observed Results:
We successfully Ported out an MDN (6784785895) to AT&T with the Zip code
extension added to the OSP                                                        Requested to close defect in QC

Test Scenario:
Create a Port In Sales Order and while entering Port In details, validate that
both "First and Last Name" and "Business Name" cannot be entered
Expected Results:
A message indicating both "First and Last Name" and "Business Name" cannot
be entered appears when this is attempted
Observed Results:
Tested successfully
A validation is now in place allowing to enter either "First and Last Name" or
"Business Name" only, but not both at the same time.                           Requested to close defect in QC
Test Scenario:
Validate Shared Usage summary and pay bill via Cox branded device(s)
Expected Results:
Shared Usage should be refelcted correctly on the Shortcuts and user should
be able to Pay Bill
Observed Results:
Based on Comments from Rajesh C, this defect can be closed                        QC Comments updated


Test Scenario:
Tax/Fee transactions in the bill feed file contain wrong description.
Expected Results:
Verify the tax fee descriptions to be "City Sales Tax", "State Sales Tax",
"County Sales Tax", or "Local Sales Tax" and not the name of the product.
Observed Results:
Siebel Tax/Fee transactions in the bill feed file are now shown as County Sales
tax, State Sales tax as applicable.                                             Requested to close defect in QC



Test Scenario:
1) Create a provide order and select activation fee and waiver prods with main
Package.
2) Check the installed assets under subscription (Activation bundle and child
prods should not be carried out as assets).
3) Create a modify order for plan change (should not ask reason code).
Expected Results:
Modify Order should not ask a reason code and successfully complete
Observed Results:
Following steps were validated and Modify Order completed successfully:
1) Create a provide order and select activation fee and waiver prods with main
Package.
2) Check the installed assets under subscription (Activation bundle and child
prods should not be carried out as assets).
3) Create a modify order for plan change (should not ask reason code).

MDN used: 6784817913
Test Scenario:
Check for usage summary for unlimited plan by invoking BRM procedure.
Expected Results:
Uusage summary for unlimited product should return accurate values
Observed Results:
Test Failed on Spark with ABK1002. The MDN is "6785213105" and is
subscribed to Unlimted Voice, Messaging & Data Plans.

The My account shortcut shows
---------------------------
3/24/2010 10:27 am
Minutes: 0/0
Msgs: 2/Unlimited
click for More info.
--------------------------
The My Account web page shows
-------------------------------------------
Wireless Usage

Mins: 0
Msgs: 15 of Unlimited
Data: 1 of Unlimted MB
Refresh Date: 3/17/10                                                         Requested to close defect in QC


Test Scenario:
Siebel should not let the user add the MDN at the root line level for a family
plan main package.
Expected Results:
Siebel should throw an error message when the order is submitted with MDN
populated at the root line item for a family plam main package.
Observed Results:
Siebel throwed an error message and did not allow the user to submit the order Defect can be closed and updated the
with MDN populated at the root line item for a family plam main package.       comments in QC.
Release 1.0.11.10-1 Deployment Date 3/30/2010

    QC #      Severity




    4204    2-High




    4288    2-High




    4289    2-High
4293   2-High




4377   2-High




4080   3-Medium




4226   3-Medium
4251   3-Medium




4379   3-Medium




4272   3-Medium
4240   3-Medium




4245   3-Medium




4315   3-Medium




3851   3-Medium




4267   3-Medium
4130   3-Medium




4131   3-Medium




4071   3-Medium




4126   4-Low




4200   4-Low




4332   4-Low




4347   4-Low
4348   4-Low
1.10-1 Deployment Date 3/30/2010

                                                     Description                                   Affected Area




         Swap ESN failed for non-oma to oma capable device                                            ASAP




         MDN 9499734397 Unable to access data/ Capped/ Unbilled usage mismatch to bucket balance       BRM




         MDN 9499734397 Unable to access data/ Capped/ Unbilled usage mismatch to bucket balance       BRM
MDN 4022143829 unable to Access Web/ Cust Capped - does not show usage                 BRM




Change plan with duplicate sprint service code is NOT working.                         NA




Unable to credit minutes                                                               NA




Data Card - Unable to use data services after reaching the 200MB data plan threshold   NA
Omaha Street Number Field error                                                          NA




On Rating Premium-SMS , rated events are not appearing in Siebel under Unbilled events   NA




ASL - Able to purchase content even after getting over the ASL                           NA
MDN: 4028504587 can not make or rec calls/ Family Plan                                                             NA




Wireless production test accounts transfer from real sites (such as 334) to 888 is creating inconsistencies
in the system across Wireless IT (Oracle stack), ICOMS and IDM.                                                    NA




Update Movius Provisioning Strings to Remove Language Setting                                                      NA




Wrong message is displayed when there is no usage for the MDN                                                 Wireless Tool




Usage page, page 2 pagination issues                                                                          Wireless Tool
Blank page on Plan page- MDN 520-252-1431                                                       Wireless Tool




Phone page- Null value being displayed                                                          Wireless Tool




Data card package name is not shown in Summary page and data card device name is not shown in
summary page                                                                                    Wireless Tool




Plan page- Phone name is not being displayed completely.                                        Wireless Tool




Better error handling in code                                                                   Wireless Tool




Phone page the images are the incorrect size                                                    Wireless Tool




Wireless Tools-Pagination-Data is not chronologically sorted by date, appears in random order   Wireless Tool
Pagination- The Icon for last page disappear on pagination, and the icon is replaced with the text Last.
Icon reappears when the pointer is over the text Last.                                                     Wireless Tool
                                  Last Date
Remendy Ticket #   Retest Owner   Retested    Retest Result




      NA             Siddharth     30-Mar       Removed




CUI000000354213      Siddharth      1-Apr        Passed




CUI000000354213      Siddharth      1-Apr        Passed
CUI000000356285      Siddharth       1-Apr    Passed




      NA          Gaurav/Siddharth    2-Jul   Passed




CUI000000341585   Abhishek/Yusef     18-Aug   Removed




HLP000000580239       Gaurav         24-May   Passed
UNO000021799735   Siddharth   30-Mar   Passed




      NA          Abhishek    31-Mar    Failed




HLP000000586388     Juliet    30-Mar   Removed
CUI000000353465   Abhishek    30-Mar   Passed




HLP000000580573   Siddharth   31-Mar   Passed




      NA          Siddharth   1-Apr    Passed




      NA           Gaurav     31-Mar   Passed




      NA           Gaurav     30-Mar   Passed
NA   Gaurav   31-Mar   Passed




NA   Gaurav   31-Mar   Passed




NA   Gaurav   31-Mar   Passed




NA   Gaurav   31-Mar   Passed




NA   Gaurav   1-Apr    Passed




NA   Gaurav   31-Mar   Failed




NA   Gaurav   30-Mar   Passed
NA   Gaurav   3/30/2010   Passed
                          Comments / Observations                                Recommendation / Next Steps


Test Scenario:
Perform ESN swap from non-oma to oma devices.
Expected Results:
Verify ESN swap should be successful.
Observed Results:
Data works on new device post ESN Swap for:
Cox Branded to Cox Branded (OMA to OMA) (MDN: 7575721639) (Streak to
Streak)
Data does not work on new device post ESN swap
Tried following combinations:                                                    Updated comments in QC
WL to WL (non-OMA to non- OMA) (MDN: 6787780408) (Finesse to Hero)               This defect should not have been part of 3/30
Cox Branded to WL (OMA to non - OMA) (MDN: 7575721639) (Streak to                list
Finesse)                                                                         It will be put in with 4/6 code drop and will be
WL to Cox Branded (non-OMA to OMA) (MDN: 6783575237) (Finesse to Streak)         addressed by 4383

Test Scenario:
Validate "Pay as you go" data plan for rating and usage
Also need to validate the Bill/Bill Feed file
Expected Results:
Data should be rated per MB instead of KB and splash screen should not show
until 50MB is not exhausted for "Pay as you go" data plan
Observed Results:
MDN: 6787780408
Per Keith, Rupa:
The expectation is that data usage sessions will be tracked in KB by BRM and
the total quantity for the session rounded up to the nearest KB. BRM will then
convert the KB into MB for rating at $10.24/MB. If you use the 1024 factor to
convert from KB to MB, the rate of $.01/KB is exactly the same result as
$10.24/MB.
The issue seems to be resolved                                                   Requested to close in QC.

Test Scenario:
Validate "Pay as you go" data plan for rating and usage
Also need to validate the Bill/Bill Feed file
Expected Results:
Data should be rated per MB instead of KB and splash screen should not show
until 50MB is not exhausted for "Pay as you go" data plan
Observed Results:
MDN: 6787780408
Per Keith, Rupa:
The expectation is that data usage sessions will be tracked in KB by BRM and
the total quantity for the session rounded up to the nearest KB. BRM will then
convert the KB into MB for rating at $10.24/MB. If you use the 1024 factor to
convert from KB to MB, the rate of $.01/KB is exactly the same result as
$10.24/MB.
The issue seems to be resolved                                                   Requested to close in QC.
Test Scenario:
Validate "Pay as you go" data plan for rating and usage
Also need to validate the Bill/Bill Feed file
Expected Results:
Data should be rated per MB instead of KB and splash screen should not show
until 50MB is not exhausted for "Pay as you go" data plan
Observed Results:
MDN: 6787780408
Per Keith, Rupa:
The expectation is that data usage sessions will be tracked in KB by BRM and
the total quantity for the session rounded up to the nearest KB. BRM will then
convert the KB into MB for rating at $10.24/MB. If you use the 1024 factor to
convert from KB to MB, the rate of $.01/KB is exactly the same result as
$10.24/MB.
The issue seems to be resolved                                                    Requested to close in QC.

Test Scenario:
1] Change service plan for any service during sub package change.
2] Here order will fail due to "Sprint Duplicate Service Error".
Expected Results:
Change Plan is completed successfully (duplicate sprint service code is not
generated)
Observed Results:
we have retested this defect with another Modify Order (1-63199244) for MDN
6788493816 and it was Completed successfully
Not sure why Sprint did not respond back, but it was successfully retested this
time                                                                              Updated comments in QC

Test Scenario:
1. A call is drop before one minute.
2. Siebel should allow to compete a SR to credit back one minute.
Expected Results:
SR should be completed successfully and one minute credited back is
successfully reflected back in Unbilled events.
Observed Results:
Tested Fail with Shared plan.
On submitting Service Request to Credit back the minutes,
minutes are getting debited (deducted) from Shared Plan Bucket.
MDN'S we used are:
678-571-5461
678-571-0647
Voice Plan:                                                                       This came in with later code drops and was
800 minutes family plan                                                           successfully validated and Passed


Test Scenario:
1. Create an Order with Broadband Package
2. Activate the Data Card
3. Generate Data Usage on the Data Card
4. Data services after reaching the 200MB data plan threshold, user should be
allowed to go overage charging $0.25/MB until 1GB.
Expected Results:
Product will be updated to allow overage usage over the 200MB threshold.
Observed Results:
After 200MB, user is allowed to go overage charging $0.25/MB until 1GB.
After 1 GB, message is shown that data limit is exceeded.                         Updated the comments in QC.
Test Scenario:
In omaha orders while port In, Automatically comma is inserted in street number.
Expected Results:
Verify comma should not be inserted in street number.
Observed Results:
Port In Sales order was tested with MDN: 6789971939
Comma did not get inserted while entering the Port In details                    Requested to close in QC.

Test Scenario:
Initiate Premium SMS event
Verify event rated under Unbilled events in siebel
Expected Results:
premimum sms was should be viewed in Siebel.
Observed Results:
Event corresponding to Premium SMS is seen under Unbilled Events tab in
Siebel. However charges shown for Premium SMS are not correct.
Subscription charges for Premium Messaging are not shown in Siebel under
Unbilled Events tab.

Premium SMS is charged as regular SMS (0.20 $ with pay as you go plan)

Event Details
Event 1:
MDN : 678-778-0408 (pay as you go plan)
Date : 3/30/2010
P-SMS sent to : 50101 as 'Diets'
Time:
Sent At :
Outgoing Message 1 : 5:48:30 PM
Outgoing Message 2 : 5:50:14 PM

Incoming Message 1 : 5:48:46 PM
Incoming Message 2 : 5:50:45 PM
 (4.99 $ Subscription Confirmation)

Incoming Message 3 : 5:50:48 PM
(1st Diet alert)

Similar charges were applied when tried with another
P-SMS number : 86535.

Assigning it to George to Reopen the issue.
Defect can not be Closed.                                                       Updated comments in QC

Test Scenario:
Purchase content on a MDN which exceeded its ASL threshold.
Expected Results:
content can not be purchased and receive 4012 error code which for spending
limit reached.

Observed Results:
 Defect retest failed. We are still able to purchase content, make directory
assistance calls even after getting over the ASL.                               Updated the comments in QC./ Retested and
                                                                                passed on 4/21
Test Scenario:
Validate Suspend and restore resumes all services for a phone on Shared Plan
Expected Results:
After Suspend and Resume, Voice Calls etc. work fine
Observed Results:
After Suspend-Resume action on one of
the MDN of Family Plan following services
works fine:
1. Voice Calls (Incoming/Outgoing)
2. SMS (Send/Receive)
3. MMS (Send/Receive)

MDN used for test are :
678-571-5461,
678-571-0647

Suspend resume was carried on 678-571-5461 after which all the services
worked fine.                                                                         Requested to close in QC.
Test Scenario:
Validate moving market accounts to 888 does not have impact on testing
Expected Results:
1) All associated systems (ICOMS, IDM, Wireless IT) are in sync
2) Transfer of Liability, setting up IDM accounts, etc works fine after moving an
account from launch market to 888
Observed Results:
Following up with Wireless Tools team, Alok indicated that this defect was
created to get a Production slice for IDM
Now that we have some, requesting this defect to be closed                           Requested to close in QC.


Test Scenario:
Update an existing account to add/remove VM to Text
Verify the provisioning strings do not attempt to modify the Language setting
Expected Results:
 TUI prompts change after a plan change to add/remove VM to Text
Observed Results:
We have successfully tested new activation with VM to Text functionality as well
as add/delete VM to Text feature on an existing MDN
Engineering team has also verified that the language value for VM platform is '3'
and confirmed that the defect can be closed now                                      Requested to close in QC.
Test Scenario:
Login to a account with no SMS usage history.

Check the error message for SMS usage data.
Expected Results:
Verify correct message should be displayed like "No Data is available" if there is
no messag history
Observed Results:
Correct Message is displayed: "No Data is available for <MDN>".                      Requested to close in QC.
Test Scenario:
Login using account COX_FRIENDLY- password c0xnetpass. From the Usage
page, do a search for the month of December, 2 pages of usage will appear click
on the second page
Expected Results:
Pagination issue should not occur page2.
Observed Results:
Switching between the Usage pages is proper - no pagination occurs              Requested to close in QC.
Test Scenario:
Login by wiracct26/c0xnetpass.
On Plan Page, select MDN 5202521431
Expected Results:
Blank page should not appear.
Observed Results:
Blank page is not displayed.pProper data card plan is displayed.              Requested to close in QC.
Test Scenario:
Login by wiracct26/c0xnetpass.
On Phone Page, select MDN 5202521431
Expected Results:
Null value should not be displayed
Observed Results:
Data Card name is displayed instead of null value.                            Requested to close in QC.
Test Scenario:
1) Login into Wirelss tool with account of Data card.
2) Verify Data card name and package name in "Plan" summary.
Expected Results:
Data card device name and Data card package name should be displayed
coorectly in summary tab.
Observed Results:
Data Card Package name and device name are now shown properly in
Summary page                                                                  Requested to close in QC.
Test Scenario:
1. . Log into wireless tool.
2. Go to Plan Tab
3. Verify Phone name
Expected Results:
Phone name should be displayed correctly.
Observed Results:
Phone name is displayed correctly as per the product catalog.                 Requested to close in QC.
Test Scenario:
Better error handling in codr.
Expected Results:
(INPUT STATEMENT)
Observed Results:
This was created to track better validations put in place during code fixes
After confirming with the Wireless Tools development team, we got a
confirmation that this issue is resolved and can be closed                    Requested to close in QC.
Test Scenario:
1. . Log into wireless tool.
2. Goto Phone tab, and verify the PHONE image.
Expected Results:
Phone image should be of same size as on other pages.
Observed Results:
Phone images are not all shown.                                               Updated comments in QC
Test Scenario:
1. . Log into wireless tool.
2. Search for an MDN wiith usage for more then one page
3. Verify data with respect to date.
Expected Results:
Data should be chronologically sorted by date, not in random order.
Observed Results:
Usage Data is chronologically sorted by date                                  Requested to close in QC.
Test Scenario:
1. Log into wireless tool.
2. Search for an MDN wiith usage for more then one page
3.Verify icon for the last page
Expected Results:
Icon for last page should not disappear on pagination.It should not replaced with
text"Last"
Observed Results:
Icon ifor last page does not disappears.And noe it shown properly.                  Requested to close in QC.
Release 1.0.11.10-1 Deployment Date 4/01/2010

    QC #      Severity




    4353    2-High
1.10-1 Deployment Date 4/01/2010

                                                        Description                                        Affected Area




         AIA performance tuning: To reduce and optimize the number of calls for line-item status to CRM.       AIA
                                  Last Date
Remendy Ticket #   Retest Owner   Retested    Retest Result




      NA             Siddharth      1-Apr        Passed
                         Comments / Observations                               Recommendation / Next Steps




Test Scenario:
To reduce and optimize the number of calls for line-item status, Oracle
recommends doing it at the package/root-line-item level.
When a sales order has multiple line items and root line items, AIA's OOB
process,
"ProcessSalesOrderLineStatusSiebelProvABCSImpl " makes web-service calls
based on number of line items and not on based on root line items.
Expected results:
Time taken for order completion should be reduced to a large extent
Observed Results:
We have following metrics for comparison post this defect fix:
The table below reflects production data and shows the performance
improvements that have been made in sales order submission time since 03/23.
Sales Order                       MDNs Total Elapsed Time(secs)
1-43707671(Placed on 03/22/2010) 1          175
1-43386146(Placed on 3/21/2010) 2           292
1-47344053(Placed on 4/01/2010) 2           62                                 Requested to close defect in QC
Release 1.0.11.12-1 Deployment Date 4/06/2010

    QC #      Severity




    4154     3-Medium




    4227     3-Medium




             3-Medium




    4331




    4382    2-High
4391    3-Medium




4394     4-Low




CR232    2-High
1.12-1 Deployment Date 4/06/2010

                                                     Description                                      Affected Area




         **HLP000000563214** Billing Account Number was changed in ICOMS from 334035062801
         to 888000108901. Changed was pushed through from ICOMS to Siebel to BRM; however                 BRM
         BAN was not changed at the SAN level.




         BPEL Console enhancements (SetTitle) for quick time to troubleshoot issues - Part-2       Defect Management




         CRM - Move ESN column and display larger product catalog pop-up window                           CRM




         Need CRM to prevent ANY changes to an order after the payment has been made to an order          CRM
Customer Still Recieves SMS while in ASL.         BRM




Tax Area Id - presence in modify order            CRM




Billing Extract Correlation                 BRM,Qualcom, OCSG
                                      Last Date
 Remendy Ticket #    Retest Owner     Retested    Retest Result




HLP000000563214     Gaurav/Abhishek     9-Apr        Passed




       NA              Siddharth        7-Apr        Passed




       NA               Gaurav          6-Apr        Passed




       NA              Adarsha         12-Apr       Removed
NA        Yusuf          6-Apr    Passed




NA       Gaurav          14-May   Passed




NA   Yusef / Siddharth   21-Jun   Passed
                          Comments / Observations                                 Recommendation / Next Steps

Test Scenario:
Any accounts when moved from different sites to 888 for Friendlies testing, the
ICOMS account is changed at BAN level but not at SAN level in BRM
Expected Results:
change of ban account number in brm is not tiggering change of san number in
brm
Observed Results:
transfer the new ICOMS a/c number is correctly reflecting in both Siebel &
BRM.Screenshots are attached in QC

                                                                                  Requested to close in QC.

Test Scenario:
Set Title applied to the codes related to SalesOrder related processes.
Expected Results:
when searching for an MDN, ICOMs account or any other IDs we should be able
to pull those processes with the ID's quickly
Observed Results:
This issue is verified in Production and all the below mentioned Orchestration
processes can be queried:
AddSubscriberRedkneeProvABCSImpl
CreateServiceOrderOSMProvABCSImpl
CreateShipOrderSCMProvABCSImpl
FriendsandFamilyPortalProvABCSImpl
MACDServiceOrderOSMProvABCSImpl
ProcessMultipaymentICOMSProvABCSImpl
ProcessTaxPortalProvABCSImpl
RequestPlanChangeSprintProvABCSImpl
SalesOrderOrchestrationEBF
SharePlanPortalProvABCSImpl
ReverseSubscriptionSprintProvABCS
                                                                                  Requested to close in QC.
Test Scenario:
1. create a sales order.
2. Right click on Line Item Applet, click on Columns Displayed and click on
Reset Defaults.
3. Now check the line Items column.
a)First Check the ESN Field.
b)After doing "ADD Item", Product catalog window size.
Expected Results:
a)Verify ESN field should be visible.
b)After doing "Add item", product catalog window will come in normal size and
no resizing would be required.
Observed Results:
a)ESN field is visible.
b)Product catolog is coming in normal size, there is no need of resizing it.      Requested to close in QC.

Test Scenario:
1.Create a Sales Order.
2.Do a Payment From POS.
3.Refresh the sales order.
4.Try to do any operation after payment like modification, Add Item,
Customize,or cancel the order.
Expected Results:
Verify nothing can be added, modified or deleted from an order once a payment
is posted on the order.
Observed Results:
                                                                                  Move to 4/13 code drop.
Test Scenario:
1. User has Pay as you Go messaging plan.
2. USer tries to send SMS while over ASL.
Expected Results:
Verify customer not able to make usage when ASL is reached.
Observed Results:
When customer reaches ASL, he is not able to send/recieve SMS.                      Requested to close in QC.
Test Scenario:
1. Do a return upgrade on a retail order
2. Check whether TaxAreaId is present for Modify order.
3. Do Calculate Tax for that order.
Expected Results:
1. TaxAreaID should be present for the order.
2.Calculate Tax should not give any error.
Observed Results:
Created a exchange upgrade order (1-54262550), was able to calculate tax
without updating the "Shipping Address", For Retail excahnge orders, taxes are
calculated based on the Retail Store TaxArea ID present in the "More Info" tab of
the sales order



Test Scenario:
Add product to BRM
Commit
Check CRM to see if product appears in product list
Expected Results:
Verify product should appear in product list.
Observed Results:
This defect can now be closed as we have tested some new products added to
BRM and reflected in CRM
Release 1.0.11.13-1 Deployment Date 4/13/2010

    QC #      Severity




    3869      2-High



    4218       2-High




    4247      2-High




    4381     3-Medium




    4382      2-High
4395   2-High




4397   2-High




4401   2-High




4405   2-High
4425   3-Medium




4447   3-Medium




4463    4-Low




4469   3-Medium




4406   3-Medium
4408   3-Medium




4490   1-Critical
1.13-1 Deployment Date 4/13/2010

                                                                 Description                                                                 Affected Area




         UNO000021746638-POS pinpad truncating at Store 104                                                                            POS



         UNO000021796073 - The price overrides feature should be disabled




         Need a friendly error message "are you sure you want to tender this out as cash" after you hit the cash button in POS         POS




         Need POS to have the ability to check the site ID for an ICOMS account entry so that store only can access Bill pay options
         for customers within the proper site                                                                                          POS




         Need CRM to prevent ANY changes to an order after the payment has been made to an order                                       CRM
Site to Site Transfer in ICOMS: Siebel Error message for Change Bill Address                                                BRM




HLP000000625624 - Customers double charged for calls when exception records created for calls that intially received real
time authorization                                                                                                          BRM




Siebel Failure is Failure of Friends and Family. This is a copyright issue and should not be called that in our
system.                                                                                                         AIA,CRM




CR 51 and Contract Scenarios                                                                                                CRM
HLP000000619814 - Account number change is not going through from ICOMS to the Siebel Account level screen.   CRM




CUI000000360943 - Document to initiate siebel defect error report                                             CRM




Individual tax values are not being updated properly in siebel.                                               CRM




CUI000000376423 - SR for Port-Out failed for primary MDN in a shared family plan.                             CRM




CRM Performance Tuning :Reducing order payload                                                                CRM
Failed orders resubmission allowed only for operations team.   CRM




Shared Plan Validations for family package                     Oracle Siebel CRM
                                                 Last Date
     Remendy Ticket #           Retest Owner     Retested      Retest Result




UNO000021746638         Adarsha                16-Apr        Passed



UNO000021796073                                Pending       Removed




NA                      Adarsha                14-Apr        Passed




NA                      Adarsha                14-Apr        Passed




NA                      Yusuf                  16-Apr        Passed
NA                Biplab    Pending   Removed




HLP000000625624   Yusuf     15-Apr    Passed




HLP000000587454   Biplab    Pending   Removed




NA                Adarsha   16-Apr    Passed
HLP000000619814   Biplab/Nitin    21-Apr   Passed




CUI000000360943   Gaurav          14-Apr   Passed




NA                Biplab/Gaurav   15-Apr   Passed




CUI000000376423   Adarsha         15-Apr   Passed




NA                Siddharth       15-Apr   Removed
NA       Gaurav    15-Apr   Passed




382746   Adarsha   7-Jun    Passed
                           Comments / Observations                                     Recommendation / Next Steps

Steps:
 on the POS pinpad truncating - description runs off the screen and prices/taxes
are shown as truncated.
Expected Result:
 Description is going to get cut-off if it has more than 30 characters
Observed Result:
Now the description is getting truncated. Taxes, order total amount are now
shown on the verifone device for both purchase and return orders (Purchase
Order # 1-52799671, RMA Order 1-52799809)                                              Requested to close in QC.
Steps:
Expected Result:
Observed Result:                                                                       Changes didn't pushed into production.


Steps:
1) Place any wireless Order and try to tender out using Cash.
Expected Result:
Now a dialog message"are you sure you want to tender this out as cash"
appears asking for a confirmation if the order needs to be tendered out with cash.
Observed Result:
Now a dialog message"are you sure you want to tender this out as cash"
appears asking for a confirmation if the order needs to be tendered out with
cash. Order # 1-52007471                                                           Requested to close in QC.


Steps:
Type an ICOMS account number that belongs to a different site ID when doing a
Bill Pay transaction. POS is going to now validate the first three digits of entered
ICOMS Account number and see if it is matching with the configured site ID
before it even calls ICOMS web service.
Expected Result:
It should restrict the user if it does not matched with configuring site ID.
Observed Result:
I keyed in an HRD ICOMS number on the POS machine which was pointed to
Omaha market. Got a message saying "The customer billing account you
entered cannot be handled for bill payment at this store location because the site
ID is outside the store's market. Please contact customer care for additional
handling assistance". HRD ICOMS # used 215121336801
                                                                                       Requested to close in QC.

Test Scenario:
1.Create a Sales Order.
2.Do a Payment From POS.
3.Refresh the sales order.
4.Try to do any operation after payment like modification, Add Item,
Customize,or cancel the order.
Expected Results:
Verify nothing can be added, modified or deleted from an order once a payment
is posted on the order.
Observed Results:
User is no longer able to add, modify or cancel order after POS payment is
complete.                                                                              Requested to close in QC.
Steps:
performed a Site to Site Transfer in ICOMS (Core and Wireless services)
and move a Cox Customer from One market(Hampton Roads) to another                      We have tested the migration successfully
Market(Omaha) (able to get Cox services and want to keep wireless)                     from Market slice to 888 slice. However, this
Expected Result:                                                                       defect talks about moving an actual customer
Verify New Address get updated to the same BIlling Account                             from HRD to OMH and verifying the Bill
Observed Result:                                                                       Profile/Bill Address. We feel this can't be
                                                                                       tested unless such incident happens in PROD
                                                                                       Env. Hence removing from our list.
Steps:
To recreate this issue the final debit request message response sent back to
Telcordia would need to be sent after the 3 second timeout.
Expected Result:
Customer should not be charged double.
Observed Result:
The offline exception file is no longer being created for real time calls, therefore
customer is no longer being double charged.
Steps:
If any order fails in BRM for friends and family creation                              Inorder to deliberately fail a sales order
Expected Result:                                                                       specially as "BRM Mobile to Home",
the message will go to CRM as"BRM Mobile to Home failed" instead of" BRM               development team needs to change code in
Friends a Family failed"                                                               Production BRM which is not feasible as this
Observed Result:                                                                       could impact many other modules.
Steps:
Order #1
1.Select handset
2.Select Contract 24-months
3.Select subsidy of $X
4.Generate contract
5.Submit order
Expected output:
Subsriber's Max ETF should be = $X = Subsidy amount
On the contract:
Discount/ETF = Subsidy amount
Final Price = Handset price - Subsidy Amount
Observed Result:
Order # 1-52622904
Selected Handset - Kyocera Laylo 149.99 $
Selected 24 month contract - received a subsidy of 130.00$
Subsriber's Max ETF is subsidy amount ie 130.00 $
On the contract:
Discount/ETF = Subsidy amount (130.00)
Final Price = Handset price - Subsidy Amount (149.99 - 130.00 = 19.99)
Contract #: 1-52623427
Order #2
1.Select handset
2.Select Contract 24-months
3.Select subsidy of $X
4.Select Rebate of $Y
5.Generate contract
6.Submit order
Expected output:
Subsriber's Max ETF should be = $X = Subsidy amount
On the contract:
Discount/ETF = Subsidy amount
Final Price = Handset price - Subsidy Amount - Rebate Amount
Raise a modify order and select the downgraded model - Submit the order
Make sure that the refund amount and required payment is appropriate
Observed Result:
Order #: 1-52878931
Selected Handset - Samsung Finesse 399.99 $
Selected 24 month contract - received a subsidy of 300.00 $                            Requested to close in QC.
Steps:
Two way to retest this defect:
1. Change Billing address from ICOMS system and change the ICOMS number
for the wireless service.
2. Change Billing address from Siebel at the subscriber service request.
Expected Result:
Changes should take place at Customer, subscriberand Billing level.
Actual Result:
1. Change Billing address from Siebel at the subscriber service request -
Old ICOMS # 888000120201, new ICOMS # 888000120202 - change successful
2. Change Billing address from ICOMS system and change the ICOMS number
for the wireless service. Old ICOMS # 888000120101, new ICOMS #
888000108902 - change successful.                                         Requested to close in QC.
Steps:
1.Create a new Sales order for Port In.
2.After customizing it, press Done.
3.Enter MDN Information, And select "Port-In"
Expected tax Results:
context of the MDN field should retain when the Port-In button is presssed for the
first time.
Observed Result:
MDN is retained when "Port-In" button is pressed.                                  Requested to close in QC.


Steps:
1.create a retail order with the address(Zip--92620 and Taxareaid--50596330)
2.select handset with cost 399.99
3.perform calcuate
Expected tax Results:
see all the invdividaul taxes are updating properly or not
Observed Result:
Tax calculated is now showing the sum of 3 Taxes i.e. County Tax, Local Tax &
State Tax. It is working as expected.                                             Requested to close in QC.

Steps:
1.Customer wants to port out all MDN's under account.
2.Submit a port out request to Cox results in automatic port-out SR's for all
MDN's for account.
Expected Result:
When the primary MDN on a Family Plan is porting out and one or more
secondary MDNs on the Family Plan remain (not porting out), the Plan vacated
by the Primary MDN should be applied to a secondary MDN
Observed Result:
Port out was successful on the primary MDN on a Family Plan (6784630811)
and the notes field was populated with "This subscription had purchased base
Shared MRC product of Nationwide 800 Family with MONEYBACK
Minutes.Please update the Active Subscriber participating in the same shared
group with the base plans MRC product." words. Per the latest update in QC, the
changes will not be applied to the secondary MDN automatically, we were able
to modify the child MDN as parent MDN (MDN - 6788524430, Order # 1-
53911224)
Steps:
1.Create the order with new payload
2.submit and verify the order E2E
Expected result:
All orders should be in complete state.
Observed Result:                                                                  Issue is moved to 4/20 code drop.
Steps:
Try ro submit again a Failed order
Expected result:
Failed order should not be allowed to resubmit
Observed Result:
 While submiting an "Failed" order with telesales and retail profile, both times it
gave an error "you do not have enough privileges to submit the order".
                                                                                      Requested to close in QC.



Steps:
1.Create an order with shared MRC and add on line
2.system should ask for shared family package needs to be added.
3.submit the order with family package and MRC ,add on line
4.again raise a provide order and select the addonline plan.
4.system should not ask for shared package needs to added which was already
created in first order.
Expected Result:
Appropriate Siebel messages should be shown for shared plan validations
Observed Result:
1) Two MDNs on base and add on plan resp but not family pkg.
Msg: Please Add the Family Plan Package and add corresponding MDN to the
plans.
2) Two MDNs on base and add on plan with Family pkg not updated with MDNs.
Msg: Please customize the Shared Plna.
3) Single MDN on base 1400 plan without family pkg.
Msg: Please Add the Family Plan Package and add corresponding MDN to the
plans.
4) Single MDN on Add on line without base plan and with out family pkg.
Msg: Please Add the Family Plan Package and add corresponding MDN to the
plans.
5) Single MDN with base plan and Family pkg and Order complete.
6) Raised a order on add on line 1400 with family pkg 1400 already present
under the billing account and order completed successfully.
7) Rasied an order on individual plan and it completed.                               QC Comments updated
Release 1.0.11.14-1 Deployment Date 4/20/2010

    QC #      Severity




    4053     3-Medium




    4228     3-Medium




    4272     3-Medium




    4277      2-High




    4470      4-Low
4483    2-High




4484    2-High




       3-Medium



4487




       3-Medium




4488




4489   3-Medium




4500    2-High
1.14-1 Deployment Date 4/20/2010

                                                  Description                                        Affected Area




         Suspend/Resume impacts on Invoice                                                           BRM;ICOMS




         BPEL Console enhacements (SetTitle) for quick time to troubleshoot issues - Part3               AIA




         **HLP000000586388** ASL - Able to purchase content even after getting over the ASL              BRM




         UNO000021809512 - Telcordia noc to investigate issue:       calls never completed through
                                                                                                     Triage Team
         active mediation and are not in BRM.




         Need an error message reworded for the occasion when a franked check problem occurs         Retail (POS)
QA-In the bill feed file the part month MRC for casual handset data is appearing as Monthly
                                                                                                  BRM
MRC record in the bill feed file.




QA-The Quantity used field for the shared plan account shows the value as 2                       BRM




Removal of Port-Out "waiting for Response" message.                                               OSM




OSM should change the name of delay task Activation       Trigger Received    to    Awaiting
                                                                                                  OSM
ESN Activate Request in Swap ESN use case.




Credit card signature is not working while doing CC payments.                                  Retail (POS)




QA-IN the bill feed file the dates of the MRC after shared plan change are appearing wrongly      BRM
                                                 Last Date
     Remendy Ticket #           Retest Owner     Retested      Retest Result




NA



                        Yusef                  7-May         Passed




NA




                        Adarsha                21-Apr        Passed



HLP000000586388

                        Abhishek               21-Apr        Passed



UNO000021809512

                        Adarsha                Pending       Removed




UNO000021845821




                        Adarsha                17-May        Passed
NA




     Yusef     16-Apr   Passed




NA




     Yusef     16-Apr   Passed




NA



     Gaurav    20-Apr   Passed




NA




     Gaurav    21-Apr   Passed




NA



     Adarsha   20-Apr   Passed




NA




     Adarsha   3-May    Passed
                          Comments / Observations                               Recommendation / Next Steps

Steps:
suspended, and subsequently resumed an account, Verify the Bill feed for MRC
records.
Expected Result:
separate MRC records should be generated for each period of time, so that the
charges could be displayed accordingly on the Invoice
Observed Result:
                                                                                QC comments updated

Steps:
Check BPEL for following subtitles while changing MDN and Port Out:
ProcessServiceRequestOSMProvABCSImpl
QueryPortMsgSprintProvABCSImpl
Expected Result:
They shoule be displayed properly in BPEL
Observed Result:
ProcessServiceRequestOSMProvABCSImpl - Both Old MDN and New MDN are
shown in Set Title (MDN 6784788284/6784786864)
AIA Instance ID - 3033238
QueryPortMsgSprintProvABCSImpl - Port out MDN is shown in Title (MDN
6784630811)
AIA Instance ID - 3011483                                                       Requested to Close in QC.
Steps:
Purchase content on a MDN which exceeded its ASL threshold.
Expected Result:
error message for content should come after spending limit is reached.
Observed Result:
Defect retest Passed.                                                           Requested to Close in QC.
Steps:
For some calls length of timezone parameters being passed to active mediation
from Telcordia. A incorrect receiver ID is being passed back to Telcordia and
thus no call sample records get generated for some calls of 180 and 282         Per latest QC updates, this defect in passed in
minutes and hence these calls are not reflected in BRM And CRM.                 QA today (4/30). Sent an email to Release
Expected Result:                                                                team for clarification

Steps:
Do a POS transaction using method of payment of check
Try to create an error while franking the check
for ex: by making printer off during franking

Expected Result:
Printer error message should be:
An error occurred during printing
Remove the e-Check for (DOLLAR AMOUNT).
Press Retry to insert the check and attempt the check frank again,
Press Continue to use the manual franking process

Observed Result:
                                                                                Updated comment in QC.
Test Scenario:
1.Request for accounts with casual Handset data plan.
2.MRC of a product is changed in middle of month.
3.Verify the bill feed file.
Expected Results:
Bill generated should be proper when mrc of a product changed in mid of month
Observed Results:
The wordings are updated to

"An error occurred during printing
Remove the e-Check for (DOLLAR AMOUNT).
Press Retry to insert the check and attempt the check frank again,
Press Continue to use the manual franking process."
                                                                                   Requested to Close in QC.
Steps:
1.Have a shared plan account
2.After bill run and verify the bill.
Expected Result:
The Quantity used field for the shared plan account should show the correct
value.
Observed Result:



Steps:
1. Create port-out order
2. Verify the Sprint response.

Expected Result:
It should show "Success", instead of "Waiting for response"
Observed Result:
Sprint status respond code is shown as "Success".                                  Requested to Close in QC.
Steps:
1. Create & submit the swap ESN order
2. verify the OSM swap ESN task on web client.
Expected Result:
It should show "Awaiting Activation Request" instead of "Activation Trigger
Received".
Observed Result:
It shows as "Awaiting Activation Request".
It is working as expected.                                                         Requested to Close in QC.


Steps:
1.Try to make a payment in POS with CC.
Expected Result:
User will be able to make a POS CC payment with signature from customer.
Observed Result:
Able to see credit card signature for sales and returns in Atlanta Store.          Updated comment in QC.
Steps:
1.Request a shared plan/individual plan account
2.Perform the shared/individual plan change
3.Verify the bill feed file.
Expected Result:
In the bill feed file the dates of the MRC for the part month records after plan
change should be displayed correctly..
Actual Result:
In the bill feed file the dates of the MRC for the part month records after plan
change are displayed correctly.
MDN - 6786562842                                                                   QC comments updated
Release 1.0.11.15-1 Deployment Date 4/27/2010

    QC #      Severity




    4369      2-High




    4533      2-High




    4501      2-High
1.15-1 Deployment Date 4/27/2010

                                                  Description                                              Affected Area




         [Zero Rating] : Charges for Voice Call is not mentioned under Unbilled Events tab with Shared
                                                                                                         Oracle Siebel CRM
         Plan is place




         montly and partial code that was added to production has some issue. Please, find attached
                                                                                                            Oracle BRM
         bill feed. Issue is in OC only: site 333




         QA-In the final CSG invoice the prorated Voice surcharge admin and the Voice surcharge
                                                                                                              ICOMS
         Regulatory are appearing in the part month charge instead of the tax,fee and Surcharges
                                                 Last Date
     Remendy Ticket #           Retest Owner     Retested      Retest Result




NA




                        Abhishek               4-May         Passed




CUI000000391540



                        Adarsha                30-Apr        Passed




NA




                        Yusef                  13-May        Passed
                           Comments / Observations                               Recommendation / Next Steps


Steps:
Phone has SHARED PLAN.
Shared voice Plan on phone is 'Nationwide 800 Family Plan with MONEYBACK
Minutes'
Note the Minutes avilable under Shared Bucket before the call.
Shared Voice Plan Bucket is not exhausted.
Expected Result:
Event shown under Unbilled Events tab should show 0 as the Net Amount
charged and the Currency shown should be
COX FREE MINUTES. This would indicate that for the Event listed, minutes are
deducted from shared bucket.
As minutes are deducted from shared voice bucket, COX FREE MINUTES
should be shown as Currency charged for
outgoing calls.
Observed Result:
Event shown under Unbilled Events tab shows 0 as the Net Amount charged and
the Currency shown is COX FREE MINUTES if call is made to a non Cox
number and Free Minutes are deducted from shared bucket.
Tested with two MDN's which are part of same shared plan.
Details are mentioned below:
MDN1 : 678-849-6174
MDN2 : 678-548-9410
678-849-6174 and 678-548-9410 are part of same shared plan.                      Originally this defect was pushed as part of
Shared Voice Plan : 800 Minutes                                                  4/13 drop but was re-test failed. This was
Both the MDN's has : 300 messaging Plan                                          repushed to production as part of 4/27 drop
Both the MDN's has : Unlimited Data Plan                                         and was re-test passed this time.
                                                                                 Requested to close in QC


Steps: Check for the monthly and partil code in OC bill feed file

Expected Result: monthly and partial charges should be reflected correctly.

Observed Result: monthly and partial charges are reflected correctly after the
change                                                                           Requested to close in QC
Steps:
Create a individual bucket plan account
Verify the final CSG invoice.
Expected Result:

Observed Result: In the final bill feed file the prorated amount of Voice
surcharge Admin and the voice surcharge Regulatory is now appearing under
Tax,Fee and Surcharge section instead of Part month section. PFA Attached
SCG invoices (28Apr2010 Zaniboni.pdf)                                            QC Comments updated
Release 1.0.11.16-1 Deployment Date 5/03/2010

    QC #      Severity




    3038     3-Medium




    4109     3-Medium




    4176     3-Medium




    4204     3-Medium
4380   3-Medium




4407    2-High




4459    4-Low




4492    2-High




4495   3-Medium
4498   2-High
4523   3-Medium




4525   1-Critical
1.16-1 Deployment Date 5/03/2010

                                                  Description                                          Affected Area




         Unbilled Event level adjustments made on Int'l Roaming usage are not appearing in our
                                                                                                           BRM
         Billing and CRM Systems




         Some Billed unearned items have a zero value in January's Bill Cycle. Unearned items should
         not make it into the Bill cycle.


                                                                                                           BRM




         Charge Amounts are not rounding correctly for Family Plans on Bill Feed



                                                                                                           BRM




         Swap ESN fails for White Label devices to Kyocera capable devices for data service




                                                                                                          ASAP
Swap ESN does not work if phone hasn't been activated                                          AIA;UIM




Order fails when a modify request is generated with a change Data Card data plan. Data
Card Data plan order fails when user attempts to modify data plan

                                                                                                  AIA




Spelling error found on the Wireless Contract (Untill)




                                                                                              Retail (POS)




Retail Central Office not getting all location specific data from all stores                  Retail (POS)




One specific MDN usage is recorded correctly in the Wireless Billing and ICOMS systems, but
is not showing in CRM.


                                                                                                 BRM
Usage recorded in the Wireless billing systems are not in sync with our CRM system.




                                                                                      BRM
Implementing a service request change for exception handling in Bill Address Change.      CRM




Retail system is accepting invalid month data when entering expiration date            Retail (POS)
                                  Last Date
Remendy Ticket #   Retest Owner   Retested    Retest Result




HLP000000515445       Biplab        7-Jul        Failed




UNO000021769478      Adarsha       18-Aug       Removed




HLP000000572436      Gaurav        13-May        Passed




      NA              Biplab       10-May        Passed
      NA          Biplab    4-May     Passed




      NA          Gaurav    4-May     Passed




UNO000021818877   Adarsha   Pending   Passed




      NA          Adarsha   5-May     Passed




CUI000000367359   Adarsha   4-May     Passed
NA   Gaurav   7-May   Passed
      NA          Adarsha   1-Jun    Passed




CUI000000386796   Adarsha   10-May   Passed
                           Comments / Observations                                 Recommendation / Next Steps


Steps:
1)Guide international roaming usage on an MDN.
2)Do unbilled event adjustment on it.
3)Check if the events are getting adjusted correctly.
Expected Result:
SR raised shoule be completed successfully and events should be adjusted
accordingly.
Observed Result:
Tested Failed.

SR # 1-102162753 for an unbilled event adjustment was raised for $1.50 and
was successfully completed.

There were no events present in BRM customer center for the adjustment made
and there were no event adjustment record present in unbilled event details tab
in Siebel as well.

Details:

MDN # 6786292302
ICOMS # 333049622001
                                                                                   QC Comments updated
Steps:
Some Billed unearned items have a zero value in january prev billed.
Expected Result:
value shouldn't be zero.
Observed Result:
Per Rupa: This defect failed in production. Just wanted to update that this does
not brakk anything, this is good to have.                                          This came in with later code drops and was
Also, a DMR is raised for this defect fix awaiting propagation                     successfully validated and Passed
Test Scenario:
MRCs are not rounded for family plans in bill feed files.
Expected Results:
MRCs should be rounded for family plan products in bill feed files.
Observed Results:
We have retested this and we are able to see that MRCs and Partmonth MRCs
are correctly rounded. PFA the bill feed file (4176_PROD.xls)                      QC Comments updated


Steps:
Perform ESN swap non-oma to oma device.
Perform ESN swap from oma to non-oma device.
Perform ESN swap from non-oma to non-oma device.
Perform ESN swap from oma to oma device.
Expected Result:
All ESN swap should be successful and all service should work after ESN swap.
Observed Result:
WL (Finesse) – Kyocera (Spark) à Test OK. Data, Voice & SMS are working
after ESN Swap.
Kyocera (Spark) – WL (Finesse) à Test OK. Data, Voice & SMS are working
after ESN Swap.
WL (Finesse) – WL (Finesse) à Test OK. Data, Voice & SMS are working after
ESN Swap.                                                                          Requested to close in QC
Steps:
Perform ESN swap before handset is activated
Expected Result:
ESN swap should be allowed even phone is not activated.
Observed Result:
                                                                               Requested to close in QC
Steps:
.Modify an Order by changing the Data Card Plan from "Internet On-the-Go
5GB(w/HIS)" to internet On-the-Go 200MB"
Expected Result:
Order should be completed without any error.
Observed Result:
Order is completed without any error.                                          Requested to close in QC
Steps:Check for the correct message when POS data update is in progress.

Expected Result: Following msg should be displayed - "Data update is in
progress Please wait until data update is complete

Observed Result: Re-tested in Atlanta - Shadowlake prod POS. Following msg
is displayed - "Data update is in progress Please wait until data update is
complete" now
                                                                               Requested to close in QC
Steps:Login into Central Office application and check Transaction Tracker
section. It is not displaying all Stores' information.

Expected Result: All the stores' information should be displayed on clicking
Transaction Tracker section.
Observed Result: All the stores' information are displayed on clicking
Transaction Tracker section.                                                   Requested to close in QC
Steps:Login into prod Siebel,
Click on Subscription
Query by an MDN
Click on Billed Event Usage
Check for the "Billed Event Usage"
Expected Result: Billed Event Usage details should be displayed.
Observed Result:Billed Event Usage details are displayed. Retested for MDN -
6787494458                                                                     Requested to close in QC
Steps
1. Note the Voice, Message usage manually (say 3 mins call and 3 messages)
on phone MDN.
2. Go to Siebel CRM > Unbilled Events tab.
3. Check for the VOICE, DATA and MESSAGE usage shown for the test
MDN in Siebel CRM
4. Go to BRM.
5. Check for the VOICE, DATA and MESSAGE usage shown for the test
MDN in BRM.
Expected Result:
The VOICE, DATA and MESSAGE usage shown for the test
MDN in BRM should be similar (in sync) to VOICE, DATA and MESSAGE
usage shown for the test MDN in Siebel CRM.
Observed Result:
Issue tested pass in production.
Now voice, data & sms events are generated for MDN: 6785249375.
Both CRM and BRM data matches for all 3 events.
CRM shows:
Voice Usage: 4 mins
SMS Usage: 3 Msgs
Data Usage: 0.07MB, 0.03MB, 0.91MB, 0.12MB.
BRM shows:
Voice Usage:240secs=4mins
Message Usage:3 Msgs
Data Usage:36466Bytes=36466/(1024*1024)=0.03MB
              130779bytes=130779/(1024*1024)=0.12MB
               950934bytes=950934/(1024*1024)=0.9068MB=0.91MB



                                                                             Requested to close in QC
Steps:1. Initiate Bill Address change from ICOMS for Billing Account with no
subscriptions.
2. Initiate Bill Address change from ICOMS for Billing Account with disconnected
subscriptions.
3. Initiate Bill Address change from ICOMS for Billing Account with one primary Please find the retest results:
subscription.
                                                                                   Case 1. Initiate Bill Address Change request
Expected Result: In all the above 3 cases, ICOMS# in Siebel Billing and            from ICOMS for BIlling Account with zero
Customer Account should get updated.                                               subscriptions.
                                                                                   Spoke to Brandon P. Here is the summary of
Observed Result:                                                                   our discussion.
1. Initiate Bill Address change from ICOMS for Billing Account with no
subscriptions.--Spoke with Brandon P, we feel this is not a testable scenario      - In ICOMS, during an Account transfer, user
2. Initiate Bill Address change from ICOMS for Billing Account with disconnected   has to select b/w adding wireless and not
subscriptions.- Retested and Passed                                                adding wireless. If user opts to "add wireless"
3. Initiate Bill Address change from ICOMS for Billing Account with one primary    during the transfer, ICOMS asks for the MDN
subscription.- Retested and Passed                                                 associated with wireless account. In this case,
                                                                                   since we trying to initiate Bill Address Change
                                                                                   request from ICOMS for BIlling Account with
                                                                                   zero subscriptions, this can't be tested.
                                                                                   - If user opts to "not add wireless" during the
                                                                                   transfer, ICOMS will treat this as a new
                                                                                   Account and will create a new Siebel Account
                                                                                   rather than updating existing account.
                                                                                   Per the above reasons, Case 1 is not a
                                                                                   testable scenario.
                                                                                   Case 2. Initiate Bill Address Change request
                                                                                   from ICOMS for BIlling Account with one
                                                                                   primary subscription.
                                                                                   Retested and passed in PROD, screenshot
                                                                                   attached in 4523.doc
                                                                                   Case 3. Initiate Bill Address Change request
                                                                                   from ICOMS for BIlling Account with
                                                                                   disconnected subscriptions.
                                                                                   Retested and passed in PROD, screenshot
                                                                                   attached in 4523.doc

Steps:Create mulitple accessory/handset order thru Retail Channel
Perform a manual Credit Card authorization
Enter valid (and invalid) month and year
Validate if the payments go thru'

Expected Result: For valid years (>2012), payments should be processed
successfully. For invalid years (like 1999), CSR should receive a message
saying "The wireless order cannot be processed at this time"

Observed Result:
This defect is retested and passed in ATL Production POS store.
Positive Scenario - Created accessory order and was able to tender out CC
payment with expiration as 03/2013. Order got completed successfully.
Order #: 1-59637891
Negative Scenario - Created accessory order, while tendering out, gave an
invalid expiration date 12/1999. Received "Credit Card authorization declined"
message. Order #:1-60771701


                                                                                   Requested to close in QC
Release 1.0.11.17-1 Deployment Date 5/18/2010

    QC #      Severity




    3705      2-High




    4102      2-High




    4277      2-High




    4383      2-High
4521    2-High




4549   3-Medium




4552    2-High



4577    2-High
     4584          2-High




     4610         1-Critical




ECM000000119765      NA




   DID58199          NA
1.17-1 Deployment Date 5/18/2010

                                                   Description                                            Affected Area




         Wireless Billing reference issue from active mediation feed                                         Billing




         Promotion charges are not appearing correctly in billed event details tab in Wireless CRM
         system




                                                                                                              CRM




         Calls that were initiated but never completed through active mediation are not showing in the
         Wireless Billing system due to a time zone issue




                                                                                                              BRM




         Swapping between white label phones of different models devices result in loss of data service

                                                                                                              OSM
Customer's voice services interrupted when reaching allotted minutes of shared plan




                                                                                      BRM




Patch will address 2 MDN's mobile-to-mobile rating issues                             BRM




Activation failed for 1 MDN                                                           BRM



Data Plan Minute calculated incorrectly for 1 MDN
                                                                                      BRM
Account billed in Seibel but was not included in Bill Feed                         BRM




ESN Swap from Kyo to Kyo Fails
                                                                                 HP OMADM

Engineering maintenance window for the IVR upgrade (Wireless Activations)




Updating the Redknee production server to allow for disaster recovery failover
                                  Last Date
 Remedy Ticket #   Retest Owner   Retested    Retest Result




HLP000000528374      Gaurav        17-Aug        Passed




       NA             Biplab       24-May        Passed




                                              Conditionally
UNO000021809512      Adarsha       19-May
                                                Passed




CUI000000365996       Biplab       18-May        Passed
UNO000021933484    Biplab    20-May    Passed




CUI000000387139   Gaurav     24-May    Passed




      NA          Adarsha    18-May    Passed



CUI000000399150   Jyothsna   Pending   Pending
CUI000000399147   Adarsha     1-Jun    Passed




      NA          Siddharth   20-May   Passed




      NA          Adarsha     19-May   Passed




      NA           Biplab     25-May   Passed
                          Comments / Observations                             Recommendation / Next Steps
Steps:
Establish a Data session and continue to be on the sesion
Expected result:
Observed result:
Siddharth Somani <n1ssomani>, 8/17/2010: After having a word with
Bridgewater resource, it was determined that this defect can be closed in
Production                                                                    QC Comments updated

Steps: Request for accounts with promotions
Wait till the account gets billed
Verify the amount in siebel billed event details tab.
Expected result: The promotion details should be shown properly in Siebel
Billed Event details tab
Observed result:
The Discounts are shown in tne Billed Event details in Siebel.

Verified with the following account listed below.
MDN - 9496099287 has "1 Month Free Employee Nationwide 450 with
MoneyBack Minutes".
ICOMS # 333018043004

9494226518 has "1 Month Free Employee Unlimited Message Family Plan" & "1
Month Free Employee Nationwide 800 with MoneyBack Minutes".
ICOMS # 333021352804
                                                                              QC Comments updated



                                                                              Spoke to Dev and QA Team. Defect 4277 also
                                                                              deals with verifying the unbilled events usage
                                                                              from a cox wireless number belonging to those
                                                                              states where daylight savings time is not
                                                                              observed (Phoenix, Honolulu, Barbados). As
                                                                              this point, since we don't have cox wireless in
Steps: Make a call from a COX phone number where DST is not observed and      these regions in production, this will be out of
check for the time stamp in Siebel unbilled events                            scope for production testing. Hence we are
Expected result: The Time stamp in Siebel unbilled events should be updated   marking this defect as "Conditionally Passed".
with that of local time zone
Observed result:                                                              -----Shipping phones to Phoenix to test DST

Steps: Try Swap ESN scenarios for various White label devices
Expected result: After ESN swap, voice, msg, data should be working fine
Observed result: After ESN swap, voice, msg, data is working fine             QC Comments updated
                                                           Failed in PROD as per QC Comments by Ravi
                                                           K from Tech M Team
                                                           20-May:
                                                           We tested this and now we are able to make
                                                           calls after the Voice plan bucket is exhausted.
                                                           Issue can be PASSED.

                                                           MDNs used are :
                                                           6785210349
                                                           6785206872

                                                           Please find the observations below:
                                                           - No SMS were received after reaching 95%
                                                           voice usage. (QC Defect # 4658)
                                                           - Overages shown in BRM but not in CRM.
                                                           (CUI000000407921)
                                                           - Voice calls are successful after the 800
Steps:                                                     minutes are exhausted. These overages are
Expected result:                                           shown in BRM but not in CRM.
Observed result:
Steps:
cox mobil to mobil not being labeled correctly
Expected result:
It should Bill correctly.
Observed result:
Mobile to Mobile usage is shown                            QC Comments updated
Steps: Create a wireless order, activate a device
Expected result: Device activation should be successful.
Observed result: Device activation is successful.          QC Comments updated
Steps:
Expected result:
Observed result:                                           Waiting for bill cycle to verify defect.
                                                                                 Per Remedy Ticket:
                                                                                 ---Qc 4584 was deployed in production. The
                                                                                 issue was specific to this account and is not
                                                                                 generic. It was a configuration change for this
                                                                                 account for a BRM specific parm.

                                                                                 The charges for the customer for the current
                                                                                 month will be included in the next month's bill.

                                                                                 Production testing team will be validating the
                                                                                 bill for this account on the day of bill generation
                                                                                 (5/27)
                                                                                 --------------------
                                                                                 [Adarsha Melkote] Attached is the bill feed files
                                                                                 for 5/27 and 5/28 (generated by Billing Team).
                                                                                 These files are copied from location
                                                                                 T:\MIS\Wireless Billing\Billing Files\052710 and
                                                                                 T:\MIS\Wireless Billing\Billing Files\052810
                                                                                 folder.

                                                                                 I am still not able to to find any billing records
                                                                                 for this ICOMS Account 333010357406.
                                                                                 -------------------------
                                                                                 [Rupa B] For this account the ICOMS billing
                                                                                 cycle is 5/29. So we should wait for this
                                                                                 account to billed till Monday.
                                                                                 ---------
                                                                                 [Adarsha Melkote] 6/1: This defect is retested
Steps: Validate the Bill feed file once the bill is generated                    and Passed in PROD. Attached is the bill feed
Expected result: Bill feed should includes the customer account present on the   file for 5/30 (Defect_4584_333010357406.xls).
billing date                                                                     I am seeing the One Time charges dated from
Observed result: Bill feed now includes the customer account present on the      4/25 to 4/27. Also, Monthly charges from 4/27
billing date (333010357406)                                                      to 5/29 are also shown.
Steps:
Expected result:
Observed result:

Steps: Perform a port activation and check for portin message and phone
number once the activation is successful.
Expected result: Portin message and phone number should be updated
Observed result: Portin message and phone number are updated                     This ticket is marked as resolved in Remedy
Steps:
create a new order and make sure it goes through properly
Expected result:
It should get provisioned correctly on Redknee server
Observed result:

MDN – (678) 516-7495 was provisioned on Redknee server.

All Cox services are working including Calls, Data, Content Store, etc.
Release 1.0.11.18-1 Deployment Date 5/26/2010

    QC #       Severity




  DID59011       NA




  DID58597       NA




                 NA




  DID58849



                 NA

  DID58877
3507   3-Medium




4302   3-Medium




4314   3-Medium




4359   3-Medium




4367    4-Low
4371   3-Medium




        4-Low




4388




4389   3-Medium




       3-Medium




4396




4398    4-Low
4399    4-Low




4400    4-Low




4427    4-Low




4428   3-Medium




        4-Low


4429




       3-Medium




4510
       3-Medium




4529




4548    2-High




4551    2-High




       3-Medium




4557
4590   2-High




4596   2-High




4611   2-High
4634   2-High




4641   2-High




4649   2-High




4667   2-High
 CR 52     NA




DID59007   NA




DID58895   NA
DID58917   NA



Vendor     NA
18-1 Deployment Date 5/26/2010

                                                  Description                                   Affected Area




         Product Catalog Discount Configuration                                                      NA




         BRM: G/L configuration file upload                                                          NA




                                                                                                    NA




         BRM: HA Implementation and integration of additional servers (Successfully Deployed)



                                                                                                    NA

         Updates/Additions to Product Catalog (Successfully Deployed)
Data card device name, Data card package name, device image is not shown in Plans tab and
phone tab of WT                                                                             Wireless Tools




Awaiting Activation Accounts-Usage page should only display the DropDown with MDN and a
message stating "This account is Awaiting Activiation"                                      Wireless Tools




Summary page- Shared plans are displayed in Siebel but Wireless Tools is not displaying due
to an exception error in BRM                                                                Wireless Tools




Destination number is not fully shown in Wireless tools for International calls             Wireless Tools




Wireless Tools- "Mobile web history" is not shown properly in case of default date range.   Wireless Tools
Wireless Tools-When clicking on the calendar and select the > (symbol) the refresh of the
application is taken to the bottom of the page                                                Wireless Tools




Wireless Tools- Inconsistent space between body and footer if we compare summary, Usage,
plan and phone pages                                                                          Wireless Tools




Wireless Tools- Incorrect information is displayed for Disconnected MDN.                      Wireless Tools




Wireless Tools- From Shared Plans area, when clicking on the Usage tab user is taken to the
Maintenance page                                                                              Wireless Tools




Wireless Tools- (In Firefox) no tool tip with the Go button on the Usag page                  Wireless Tools
Wireless Tools- On the Usage page there's a blank area in the Mobile Web History section     Wireless Tools




Wireless Tools- (In Firefox) no display when hover over Summary, Usage, Plan and Phone
page                                                                                         Wireless Tools




Wireless Tools- Ussag page from the calendar select the day of the week (mon, tues, etc...
calendar will close                                                                          Wireless Tools




Wireless Tools- Usage page select Mobile Web History and click: GO- blank page will appear   Wireless Tools




Wireless Tools- Usage page select Mobile Web History from the dropdown click :GO and the
dropdown defaults to Call History                                                            Wireless Tools




More descriptive error messages in CRM - Enhancements for improved User Experience           Oracle Siebel CRM
Central and Back Office are not in sync needs to be reistalled into QA so that correct logging
and transactional history can be maintained properly.                                            Oracle Retail POS




Restrict duplicate payments from getting into PaymenTech database                                Web Services




Issues w/GL Run for Month of April - wrong parameters passed by Control M (Vendor)               Oracle Financials GL




Modify order for shared plan should include validation to check addition of MDNs                 Oracle Siebel CRM
No Maxium ETF was calculated for MDN's that had signed contracts                          Oracle Siebel CRM




Premium SMS is not working in WT                                                          Wireless Tools




UIM HA work - need to make sure pre-prod environments are deployed with this new studio
plugin                                                                                    UIM
SMS count for SMS bucket is not appearing in Wireless Tools.                                  Wireless Tools




Need to encrypt credit card swipe data                                                        Oracle Retail POS




Domestic roaming files are rejected and not getting processed                                 Oracle BRM




Provisioning code created for the device configurations were not added for the phone models
added under a previous change.                                                                UIM
Enhanced usage data in Wireless Tools and Siebel and Show usage as Plan/Overage; add
Origin/Destination columns                                                             NA




Product Catalog Tax Upload                                                             NA




UIM Provisioning Codes for new device characteristics                                  NA
mPortal: Rolling upgrade of application to version 6.01   NA


Interop Scheduled Provisioning Interface Maintenance      NA
                                 Last Date
Remedy Ticket #   Retest Owner   Retested    Retest Result




                                  28-May        Passed




      NA            Adarsha




                                  21-Jun        Passed




      NA            Siddharth




      NA           Siddharth      25-May        Passed




      NA           Siddharth      25-May        Passed
NA   Gaurav   17-Aug   Passed




NA   Gaurav   27-May   Passed




NA   Gaurav   3-Jun    Passed




NA   Gaurav   1-Jun    Passed




NA   Gaurav   27-May   Passed
NA   Gaurav   27-May   Passed




NA   Gaurav   18-Aug   Removed




NA   Ankit    3-Sep    Passed




NA   Ankit     2-Jul   removed




NA   Ankit    27-May   Passed
NA    Ankit    27-May   Passed




NA    Ankit    27-May   Passed




NA    Ankit    27-May   Passed




NA    Ankit    27-May   Passed




NA             27-May   Passed



     Adarsha




NA             30-Jul   Passed




     Adarsha
      NA                    5-Aug    Passed




                  Adarsha




      NA                    5-Aug    Passed




                  Adarsha




      NA                    21-Jun   Passed




                  Adarsha




CUI000000395865             2-Jun    Passed




                  Adarsha
                            27-May   Passed




CUI000000387923   Adarsha




                            17-Aug   Passed



      NA          Biplab




                            21-Jun   Passed




      NA          Biplab
                            28-May   Passed




      NA          Biplab




                            7-Sep    Passed



      NA          Adarsha




                            14-Jun   Passed




      NA          Biplab




                            2-Aug    Passed




CUI000000406691   Biplab
                 17-Aug   Pending




NA   Sowmya




                 16-Jun   Passed




NA    Biplab




                 26-May   Passed




NA   Siddharth
                 26-May   Passed




NA   Siddharth

                 7-Jun    Passed
NA   Siddharth
                      Comments / Observations                          Recommendation / Next Steps

Steps:
RMS 8139 (one month free VIP offer) and 8456 (one month free voice,
messaging and data card plans) require a reboot after configuration
changes are made.
Expected result:
Observed result: For Employee plans, Promos for voice, messaging
and web plans are visible in product catalog.

Employee Data Card plans have 1 month free promo are visible in
Product Catalog

Steps:
1. Load the GL File
2. Start the CM process.
3. Clear Alarm
4. After BRM Restart engage Wireless Security (MArk Bolden) to clear
HA sessions

Run Sanity Tests to validate that basic services are working fine

Expected result:
Observed result:
All basic services including Activations and basic VAS services are
working fine

Steps:
BRM HA Active/Active Deployment and Testing was performed during
12:30 AM to 7:00 AM on May 25
Expected result:
Observed result:
Successfully deployed and configuration changes done
There were some issues observed that were related to Activations and
Data services
However, this was independant of the BRM deployment and was
debugged with several teams to be found as a Sprint issue. This was
resolved on May 26
Steps:
Product Catalogue was updated on May 25 at around 7:30 AM
Expected result:
Observed result:
Changes in Product Catalogue are reflected successfully
Steps:
Data card device name, Data card package name, device image should
be shown in Plans tab and phone tab of WT
Observed result:

Gaurav Goel <n1ggoel>, 8/5/2010:
This defect can not be tested in production as per comments from
4202 by
Ken Worsham.
According to Jill Soli from the Web Content Team, the image will not
display until the application is live in production. As of now the only thing
that will display is a place holder where the image will be. We can not
test this defect until the application is live in production and all services
are turned on and pointing to the correct links.

                                                                                QC comments updated.
Steps:
1)log into wireless tool by Laura_wireless_friend.
2)go to usage tab and select "awaiting activation" phone from drop down
list.
Expected result:
No usage or as of date, no calendar should be displayed.
Observed result:
"The selected MDN is Awaiting Activation" message is shown.No usage
or as of date, no calendar is displayed.                                QC comments updated.
Steps:
Summary page- Shared plans are displayed in Siebel but Wireless
Tools is not displaying due to an exception error in BRM
Expected result:
It should be reflected properly
Observed result:
Defect retest passed in production.
We can see the summary page and usage page properly.                            QC comments updated.


Steps:
Create a International call and verify destination number in WT and
Siebel.
Expected result:
Complete destination number should be shown.
Observed result:
Complete destination number is shown in WT for international calls.
Steps:
1. Log into the Wireless Tool with
2. Go to "Usage" tab.
3. Select "Mobile web history" from drop down menu.
Expected result:
It should show Mobile History.
Observed result:
Mobile web history is shown.                                                    QC comments updated.
Steps:
1. Login into the Wireless Portal using Firefox browser.
2. Select the Usage Tab.
3. Click on the Calendar image to launch the calendar.
4. Click "< "or ">" button in the calendar
Expected result:
Wireless Tools-When click on the calendar and select the > the refresh
of the application is taken to the bottom of the page
Observed result:
Defect Retest passed in production.
When click on the calendar and select the > the refresh of the
application is not taken to the bottom of the page                       QC comments updated.



Steps:
1. Login into the website using IE7.
2. Move to the bottom, observe that two lines of blank space is present
between the body block and footer block excluding the foot notes.
3. Switch to Usage or plan page, observe that 4 lines of blank space is
present between the body and footer.
Expected result:
Inconsistent spacing between Summary, Usage, Plan and Phone Pages
Observed result:
Retest Failed.On usage tab there is 2 line of space between footnote
and Footer as compared to 1 line of pace between fotnote and Footer     This came in with later code drops and was
on Phone tab.                                                           successfully validated and Passed


Steps: Disconnect an MDN from Siebel. Login to WT and check for the
MDN in usage page
Expected result: In WT Usage page, MDN should show as
disconnected
Observed result: In WT Usage page, system under maintenance page         Defect closed as per mail by wireless tool
is displayed. This is tested for MDN 9499736469                          team.QC Comments updated


Steps:
Login in to Wireless Tool
Enter in to "Usage" Tab
Expected result:
Usage Tab page should be displayed with correct information and drop
downs
Observed result:
On Whole day testing, Maintenance page was displayed 3 times.
Sarita Rana <n1sarana>, 6/16/2010: There is a defect open for
disconnect MDN's( defect# 4694) . Please Close this defect. In addition
there is another defect (defect# 4372) that talks about getting the
maintenance page when session expires.
Defect 4694, 4372 are awaiting production deployment and are still open. QC Comments updated
Steps:
Login in to Wireless Tool in Firefox
Enter in to "Usage" Tab
Place the pointer of Mouse on "Go"
Expected result:
A tool tip would be displayed on placing mouse pointer over "Go"
Observed result:
A tool tip is observed
Steps:
Login in to Wireless Tool
Enter in to "Usage" Tab
Select "Mobile Web History" and press "Go"
Expected result:
No line at the bottom of the area should appear
Observed result:
No line appears at the bottom of the area

Steps:
Login in to Wireless Tool in Firefox
Highlight any tab like: Usage, Plan, Phone by placing mouse pointer
over them
Now select any other tab like Usage and highlight the other remaining
tabs
Expected result:
When ever any tab is higlighted other than the selected one, a tool tip is
observed.
Observed result:
A tool tip is always observed.
Steps:
Login in to Wireless Tool
Enter in to "Usage" Tab
Select Calendar icon                                                         New Observations:
Try and select the days like "Sun", "Mon", etc rather than dates             1. In Calendar "Sun" is slightly cut in IE, but it
Expected result:                                                             is displayed prefectly in Mozilla.
Nothing should happen when days are selected rather than dates               2. If the resolution of the display screen is kept
Observed result:                                                             high like 1920 X 1200 pixels then in that case
Nothings happens on day selection                                            calendar is misplaced.
Steps:
Login in to Wireless Tool
Enter in to "Usage" Tab
Select "Mobile Web History" and press "Go"
Expected result:
Mobile web history should be displayed as a result.
Observed result:
Mobile web history is observed.


Steps: Wireless Tools- Usage page select Mobile Web History from the
dropdown
Expected result: click :GO and the dropdown should default to Mobile
Web History
Observed result: dropdown is now defaulted to Mobile Web History
Tested for MDN - 9498421367                                          QC Comments updated


Steps:
Error list provided in Attachment lists the condition for the error message
and what the user will need to do to correct the error or warining.
Observed result:Retested in Production Env. Updated Messages are
shown for most of the ". Provide Order". But for "Modify Orders", still Old
messages are shown for some cases. Attached document has more               QC Comments updated
details.
Marking this defect as failed.                                              Defect 5077 is created for the failed cases,
Steps: Complete a transaction thru POS and search for the transaction
in Central Office Server.
Expected result: User should be able to locate the POS transaction in
Central office server
Observed result: Retested this defect by performing one transaction for
Wireless order payment and checking the transaction from central office.

Sales Order: 1-123836322
Amount: $8.56
MOP: Cash ($4.00) and Credit Card ($4.56)
Store - 101 Shadowlake store OMH @ Mansell                                 Per Brandon P, client side changed will be
                                                                           pushed thru an automated process. To be
Attached screenshots for the transaction and logs.                         tested after 7/9.
                                                                           QC Comments updated

Steps: Do a bill pay transaction for some amount using credit card.
Transaction should be successful for the first time.
2. Try the perform a duplicate bill pay transaction for the same amount
(as above) with the same credit card details.
Expected result: Second time we should see an exception message
and user should not be able to complete the transaction
Observed result:1. Did a bill pay transaction for 0.1 $ using a credit
card. Transaction was successful.
2. Try the perform a duplicate bill pay transaction for the same amount
(as above) with the same credit card details. This time I got the attached
message..which is the expected result. Please find the attached
screenshot for reference.                                                  QC Comments updated
Steps:
Run GL
Expected result:
The GL file should not have records for future month
Observed result:
Per Rupa Bhingarde: The GL should not have records for the future
month is passed for the GL run for month of June. There were no
records found for month of June.
This defect can thus be passed


Steps: Modify the shared plan bucket package and submit without
entering any MDNs.
Expected result: User should receive a message saying "Please
customize the shared plan and enter atleast one MDN which needs to
be shared for voice"
Observed result: User is receiving a message saying "Please
customize the shared plan and enter atleast one MDN which needs to
be shared for voice" on submission of empty shared plan bucket order       QC Comments updated
Steps: MDN that has been activated at least more than 30 days.
- MDN should have a contract (verify the object has been created).
- Verify Max ETF is greater than zero or same as what is shown in
contract. No modify order for plan change should have been performed
for MDN

Expected result: Test 1: After modification, Max ETF should not
change to zero. Value should stay same at what was set when provide
order was performed.
Test 2: Perform Dsiconnect order. Actual ETF value is calculated. This
value should be greater than zero but less than Max ETF.
Observed result: Tested for MDN - 4023203063
After modification, Max ETF did not change to zero. Value stayed same
at what was set when provide order was performed.
After Disconnection, actual ETF value is calculated. This value was
greater than zero but less than Max ETF.                               QC Comments updated
Steps:
1. Send few P-SMS on a MDN.
2. Verify the user is billed for the Premium services and it should be
reflected in Wireless Tools.
Expected result: The Premium SMS transactions should be shown in
the WT.
Observed result: Premium SMS transactions are shown in WT, Siebel
& BRM.                                                                 QC Comments updated




Steps: Perform the below list of Sanity Test and verify if all the test are
passed.
1. Provide Order
2. Activation (OTA/OTASP)
3. Change MDN
4. Swap MSID
5 Swap ESN
6. Suspend
8. Resume
9. Modification
10. Disconnection
Expected result: All the Sanity should be passed.
Observed result:
1. Provide Order - Passed
2. Activation (OTA/OTASP) - Passed(Voice Calls, Text & Data working)
3. Change MDN - Failed (4048400267 -> 4044410390. After change
MDN, All services are active except SMS/MMS are not working) -
CUI000000412772 is logged.
4. Swap MSID - Failed (SR # 1-70174031 on MDN - 6785218301) -
CUI000000412596 & QC ID # 4664 is logged.
5 Swap ESN - Passed (MDN - 6785218301)
6. Suspend - Passed
8. Resume - Passed
9. Modification - Passed (MDN - 6787786728 was disconnected
successfully)
10. Disconnection - Passed

6/21: - The Failures are due to some other root causes analyzed by the
DEV Team and Defect # 4611 is successfully tested and verified in
Production.
- QC Comments updated.
Steps:
1. Send few text messages on a MDN.
2. Verify the text messages are sent successfully.
3. Verify the SMS bucket in WL and verify that they are in sync with
Siebel & BRM systems.
Expected result: The SMS bucket in WT should be show proper SMS
count.
Observed result:
Tested Passed on MDN-9499736469.
The SMS bucket now shows the correct value and is in sync with Siebel
& BRM.
                                                                        QC comments updated
Steps:
Swipe a credit card for a payment

Expected result:
the Credit Card swiped data should be encrypted and send to external
systems.
Observed result: working as expected                                    QC comments updated

Steps:
1. While on Roaming, make some calls.
2. Verify that user is allowed to make calls.
Expected result:
The roaming calls should be successful and the BRM should be able to
process these roaming calls successful.
Observed result:
- Tested OK on 678-778-6728.
- Roaming files are successfully made and are processed successfully
in BRM.
                                                                        QC comments updated


Steps:
1. Login to UIM GUI
2. Select „new‟ type of CustomObject to create a new Custom Object
3. From the CustomObject creation page, select Specification as “Model
Map” from the drop- down.
4. Fill in the ID filed for the Device Model Number
5. Select Device type, VP and DP (and AAA password if required) for
this Model Number.
5. Click on Save and Continue
6. The Custom Object summary page appears where the generated
Provisioning Code appears.
Expected result:
The Custom Object summary page appears where the generated
Provisioning Code appears.
Observed result:
We need "Read-Write" permission to perform this test. Awaiting a reply
from UIM Team on this.                                                 QC comments updated
Steps:
1. Send/Receive premium SMS. (QC ID - 4585)
2. Make some international calls. (QC ID - 4633)
3. Make some Mobile to Home Calls. (QC ID 4679)
4. Receive some calls while roaming internationally. (QC ID 4686 )
5. Receive some SMS while roaming internationally. (QC ID 4686 )
Expected result:
Verify the event type of P-SMS, International Calls, Mobile to Home,
SMS/Calls received while on international roaming are shown properly
on Wireless Tools.
Observed result:
- Defect 4366 is Passed. International Calls are shown properly in WT.
(Passed)
- Content Download are shown on WT (Passed)
- Defect 4679 is passed. Mobile to Home calls are shown on WT.
(Passed)
- Premium SMS transactions are shown ion WT. (Passed)
- One fold of Defect 4686 is verified. The Roaming Incoming calls are
shown with country name in WT.                                           Defect # 4686 is in "Open" status which is in
- Roaming SMS is still under testing.                                    regard to the international SMS.
- Defect 4021 is successfully tested and verified.

Steps:
1. Proviosn a MDN with a plan "Premier Unlimited Talk-Text-Web".
2. Use the phone till the bills are generated.
Expected result:
Verify that the bills are generated successfully.
Observed result:
Tested Passed on MDN – 9492573547

The Bills are generated & Taxes are applied successfully.

The Bills were reviewed by Tax Team and no issues were seen in the
bills.


Steps:
Deploy Technology Cartridges into UIM
Restart UIM server

Run Sanity Tests to validate that basic services are working fine

Expected result:
Make sure the Provisioning code is being generated for Model Number
creation in UIM.
Observed result:
Sanity tests were successfully run and Passed
Steps:
1) Refresh Cache
2) Execute the patch validation script on Staging
3) Execute the patch validation script on Production
4) Validation script verification
5) Execute the backup script on Staging
6) Execute the backup script on Production
7) Backup script verification
8) Execute the install script on Staging
9) Execute the install script on Production
10) Install script verification
11) Shutdown core, discovery, delivery, content and integrator on each
App server
12) Start core, discovery, delivery, content and integrator on each App
server
13) Repeat the same for other App Servers(APP02)
14) Verification

Run Sanity Tests to validate that basic services are working fine
Expected result:
Observed result:
Basic services are working fine
Steps:
Expected result:
Observed result:
Release 1.0.11.19-1 Deployment Date 6/8/2010

      QC #        Severity



    DID59219        NA




    DID59235        NA




                  2-High




      4434




                  2-High




      4531
        2-High




4558




       3-Medium




4582



       3-Medium


4624
       3-Medium




4627

       3-Medium
4640




       3-Medium




4663
       3-Medium




4664




       3-Medium




4668




4672    2-High




4673    2-High




       3-Medium




4674




       3-Medium



4675
             2-High




  4676




  4685      3-Medium




             2-High




  4687

              NA
CRQ 50258



CRQ 50258     NA



CRQ 50258     NA
                  NA
   CRQ 50258




   DID59011       NA




ECM000000121394   NA
   DID59199       NA
1 Deployment Date 6/8/2010

                                                  Description                                        Affected Area



         DCRM - mportal BEC change                                                                        NA




         Product Catalog Update                                                                     Product Catalog




                                                                                                   Oracle Siebel CRM




         Intermittent errors in Siebel CRM when choosing a product (where quantity = 1 or > 1) &
         hitting done




                                                                                                      Oracle BRM




         Charges are duplicated in BRM bill feed and hence in CSG invoices
                                                                                             Oracle OSM + ASAP




Interop not being updated with new MSID during MDN swap




                                                                                             Oracle Siebel CRM


Unable to send RMA kit - require Subscriber First/Last name if shippable product added via
Telesales



                                                                                                Oracle BRM


Unbilled events not flowing to BRM from CRM for certain accounts (on Unlimited Plans)
                                                                                             Oracle Siebel CRM




Enhancement to add additional Validation pieces in the order process
Subsequent modify orders failure - when rep does not the following the M&P for creation of
shared plan, some of the Cross reference entries are missing. Though the provide order is    Oracle Fusion + AIA
successful, any subsequent modify orders will fail.




                                                                                             Oracle Fusion + AIA




Pay Bill - when making multi-payment, Telespree responds with empty tag vs. status of 'ok'
                                                                                                     Oracle Fusion + AIA




For MSID mismatch/swap, discovered that JAR file was missing.




                                                                                                     Oracle Siebel CRM




Current Bucket Balance in Siebel is displaying full bucket balance, even though all minutes
have been consumed.




                                                                                                      Oracle Retail POS


Increase POS timeout to one hour (USB40)

                                                                                                      Oracle Retail POS
Fix POS JMS password issue




                                                                                                     Oracle Siebel CRM




1) Rearrange Line items on Order Line Items tab (USB12)- 2) Increase timeout for Siebel (USB6), 3)
Remove unused tabs (USB73)




                                                                                                     Oracle Siebel CRM
Check for duplicate ESNs being entered during the Provide Order and Upgrade/Downgrade
order - if duplicate, then system should throw error message indicating that the ESNs are
duplicate (USB24)
                                                                                                     Oracle BRM




Issue with processing Domestic SMS Roaming files. Root cause: configuration issue in BRM




                                                                                                   Oracle Retail POS




Retrofitting parts of the recent Oracle patches to add minor enhancements to how the POS
queues are managed




                                                                                                        ICOMS




Wireless Transfer – automate the wireless work order process for both Transfer and Non
Transfer orders. Rep will be able to select 'enter' to validate the information (as opposed to
keying in Y or N)

Date and Time stamp on Billing files – added the date & time stamp on all billing files to                NA
assist with trouble shooting.

Online Report Tool – First part of an online reporting tool which will allow users to select and          NA
display billing reporting.

JAVA web service change to ChangeBillProfile – modification to the ICOMS service to manage                NA
NULLS and ensure there are no errors.
                                                                                            NA
Back end changes GL Operation tools for managing GL table data updates




                                                                                            NA




Discount Configuration that requires a pipeline reboot




                                                                                            NA


Syniverse to make their change with DCS value 0 encoding that Sprint supports for the 160
chars text message
UIM HA Cutover                                                                              NA
                                 Last Date
Remedy Ticket #   Retest Owner   Retested    Retest Result


                                   8-Jun        Passed
      NA             Biplab




                                  24-Jun        Passed




      NA            Gaurav




CUI000000373665                    2-Jul        Passed




                    Gaurav




      NA                           13-Jul       Passed




                     Biplab
UNO000021934208             14-Jun   Passed




                  Biplab




CUI000000384965   Adarsha   9-Jun    Passed




CUI000000396619   Gaurav    18-Aug   Passed
      NA            Ankit     2-Jul    Passed




CUI000000392793    Gaurav     15-Jun   Passed




HLP000000720321   Siddharth   18-Aug   Passed
CUI000000384069   Siddharth   15-Jun   Passed




      NA           Gaurav     4-Aug    Passed




      NA          Adarsha     11-Aug   removed




      NA          Adarsha     14-Jun   removed




      NA            Ankit     8-Jun    Passed




      NA            Ankit     10-Jun   Passed
NA     Ankit     11-Jun   Passed




NA               14-Jun   Passed




     Adarsha




NA               16-Aug   Passed




     Siddharth

NA               8-Jun    Passed
      Biplab

NA               8-Jun    Passed
      Biplab

NA               8-Jun    Passed
     Adarsha
NA               8-Jun    Passed
     Adarsha




NA               8-Jun    Passed




     Siddharth




NA               8-Jun    Passed




     Siddharth
NA   Siddharth   11-Jun   Passed
                      Comments / Observations                             Recommendation / Next Steps
Steps:
Expected result:
Observed result:                                                          QC comments updated


Steps:
one month free offer for all MRC items, including Nationwide 450, 800,
1400 and 2100 with MoneyBack Minutes and Nationwide Unlimited. The
offer also inludes all Mobile Web plans (not pay-as-you-go), all
messaging plans (300, 1500 and unlimited) and Internet on the Go (200
MB and 5 GB) should be shown in product catalog.
Observed Result:
we are able to see above offers in product catalog.                    Passed.




There are two scenarios:
In Siebel, when you're adding a new Line Item - click on Add Items.
1) Choose a Product with Quantity = 1. Then click on Customize. After
you're done with customizing the product, click on Done. This error
would show up intermittently.
2) Choose a Product with Quantity > 1. Then click on Customize.
Expected Result:
No error message should be displayed onec done is clicked after
customization.
Actual result:
Defect retest failed in production. We observed "cannot load business
components" error message few times after ceo de deployment.
Siddharth Somani <n1ssomani>, 7/2/2010: We have not observed
this issue again in last 3 days of TestingIf necessary, another
defect will be opened to address once reproduced.
Please close this issue                                                   QC comments updated


Steps:
1. Run the Bill Feed cycle.
2. Verify in the Bill Feed & CSG Invoices, no duplicate should be shown
in there.
Expected result:
No duplicates should be shown in the Bill Feed & CSG Invoices.
Observed result:
The Bill Feed & CSG Invoices are shown properly with no duplicates.
                                                                          QC comments updated
Steps:
1. Raise a SR for "Change MDN".
2. Once the SR is completed. Activate the handset and verify the Cox
services.
Expected result:
After Swap MDN, user should be able to use all the Cox services on
new MDN.
Observed result:
- Tested OK on MDN- 6789238712.
- SR for "Change MDN" successfully. New MDN successfully activated.
- Cox Rodeo & SMSC logs are updated with new MDN & MSID. Verified
from the logs provided by Data Messaging.
- After the MDN change we encountered the "Multiple MMS" issue.
Ticket # CUI000000423178 was logged.
- All the SMS/MMS and other Cox services are working on the new MDN
as expected.

                                                                       QC comments updated
Steps: Create a RMA order in Telesales for a shippable product and
check for the following:
1. If yes then mandate the system to check if the Subscriber First Name
and Last name is added.
Expected result: When user tries to submit the RMA Order without
subscriber's first/last name, a message should be displayed and user
shouldn't be allowed to submit the order
Observed result: When user tries to submit the RMA Order without
subscriber's first/last name, a message is displayed                    QC comments updated
Steps:
Generate Usage for Voice usage for Employee unlimited plan.
Expected result:
Same usage should be seen in BRM and CRM
Observed result:
BRM And CRM both showing same usage.                                   QC comments updated
Steps:
1. Click Modify/Disconnect Order and check for Add Items button being
grayed out.
2. Check whether Contract Record is created when contract is selected
3. Check whether ESN disappears on Check Inventory
4. Check whether Modify Order contains Exchange line and a new
purchase product in the same order or not.
5 Check whether CSA field is Read Only or not
Expected result:
1. Add Items should be grayed out
2. Contract Record should be created
3. ESN should not disappear on Check Inventory
4. Modify Order should not contain Exchange line and a new purchase
product in the same order
5. CSA field should be read only
Observed result:
1. As expected
2. As expected
3. As expected
4. Modify order contains Exchange Line and a new purchase
product in same order - Failed
5. As expected
After this was fixed on 06/28, we retested this successfully with following
comments in QC.
Gaurav Goel <n1ggoel>, 6/28/2010:
Defect Passed in Production. Please close the defect.                       QC comments updated
Steps:
Expected result:
Observed result:                                                            QC comments updated




Steps:
1. Retrieve payment info via Telespree Client on a Kyocera handset.
2. Check the OperationStatus returned in the AIA reponse back
Attempt a multipayment
Expected result:
Payment info should be displayed properly on the phone
Validate that "OK" is sent as response from AIA for multipayment
Observed result:
This was validated on 3 MDNs with same result. AIA does not send an
"OK" response back, but sends an operation status of Error:
“11-15-0868 : AIA - GetPaymentOptions failed with operation status of
Error.”
MDNs:
9494563315
9494563019
9494562390
Please ignore the comments mentioned by me above.
This defect has been validated successfully with expected response
from AIA logs.
these logs were provided by AIA team and shows the expected
response from AIA for multi payment
QC comments are updated and relevant email is attached to the defect
as well
Steps:
Perform a "Swap MSID" and activate the phone
Expected result:
"Swap MSID" is completed successfully and device activation is also
successful
Observed result:
Attempted 2 "Swap MSID" tests:
1) MDN: 6787785801
"Swap MSID" Completed successfully
Device Activation : Failed with IVR prompting to contact Customer Care

2) MDN: 6787780012
"Swap MSID" Completed successfully
Device Activation : Passed                                               QC comments updated

Create an account
Consume the free minutes
Do some overage
Verfiy the values in siebel bucket balance
Expected Result:
Bucket balance should show proper data as per usage.
Actual Result:
Gaurav Goel <n1ggoel>, 8/4/2010:
Defect retested successfully in Production.
MDN: 4046022315
MDN is on 450 Voice plan. 450 Mins are used and then 52 mins
Overage is also shown correctly.
Please see screenshots for more results.
.                                                                        QC comments updated
                                                                         Per Brandon P, client side changed will be
                                                                         pushed thru an automated process. To be
                                                                         tested after 7/9

Steps: Stop tendering the POS transactions and leave as is               [Adarsha] Failed Production Verification on
Expected result: User should be logged out after 57 mins                 Aug 11th
Observed result: User is getting logged out after 15 mins                [Adarsha] Included as part of Hot Fix sheet
Steps:                                                                   Per Brandon P, client side changed will be
Expected result:                                                         pushed thru an automated process. To be
Observed result:                                                         tested after 7/9

Steps:
1. Navigate to Sales Order -> Order Line Items view
2. Right click -> Select Columns Displayed
3. Select Restore Defaults.
4. Check for the sequence of the fields.
5. Check for the timeout of CRM (It should be 60 mins)
Expected result:
The sequence of the fields should change back to default and CRM
should timeout only after 60 mins
Observed result:
The sequence of the field changes to default
The CRM times out after 60 Mins                                          QC comments updated
Steps:
1. Created a shared plan.
2. For two lines entered the same ESN
3. Tried to Submit the order
Expected result:
The CRM should throw a message about duplicate ESN's used
Observed result:
The CRM throws a message about duplicate ESN usage                       QC comments updated
Steps:
1. Enter into Domestic Roaming Network
2. Send and Receive SMS in Roaming
3. Check the unbilled usage in CRM and BRM for the respective
messages.
Expected result:
Unbilled usage of SMS should be viewed in CRM & BRM
Observed result:
Unbilled usage of SMS is displayed in CRM & BRM
MDN Used: 6784718986 & 6788524430 (06/11/2010                               QC comments updated




Steps: Tender a Payment and check for the Transaction Queue.
Expected result: If any Transactions are struck-up in the Queue files, it
will display those Transaction numbers in the report otherwise it will
display the there are no queued transactions report
Observed result: Performed a multiple payment transaction (Order# 1-
123836322 (Cash 4.00, CC 4.56)). Navigated to Administration --
>Manager-->Reports-->Queue Transaction
A Receipt with message came out from printer with Below message:
"There are no queued transactions" . We couldn't test other part where
the transactions stays in queue as we cannot create wrong data for
failure scenario.

Passed in Production.                                                       QC comments updated




Steps:
Scenario 1:Transfer Order (Wireless/Core Services) within same market
a) On the Current Wireless Screen (during Transfer Order Type)
Disconnect and Install, Transfer Order Flag defaults to “N”
b) On the Current Wireless Number window (during Transfer Order
Type) Install Portion, Wireless Number field is „blank‟. User needs to
enter any Wireless MDN that is on the Billing Account to complete the
Install

Scenario 2: Transfer Order (Wireless/Core Services) from market to
market
Repeat the 2 scenarios from Scenario 1
Expected result:
Scenario 1/Scenario 2:
a) Transfer Order Flag should default to “Y” during Transfer Order Type
b) Wireless Number field defaults with a Wireless MDN. Preferably the
Primary MDN, if not any Wireless MDN on Account is fine. Reps still
need to verify any number populated with the Customer. If needed,
Rep can enter the appropriate MDN
Observed result:
This defect is successfully verified in Production
(Only Site-Site transfer was retested in 888 slice)
Steps:
Expected result:
Observed result:                                                            Passed based on Sherry G's email
Steps:
Expected result:
Observed result:                                                            Passed based on Sherry G's email
Steps:
Expected result:
Observed result:                                                            Passed based on Sherry G's email
Steps:
Expected result:
Observed result:                                                      Passed based on Sherry G's email

Steps:
RMS 8139 (one month free VIP offer) and 8456 (one month free voice,
messaging and data card plans) require a reboot after configuration
changes are made. This is an emergency fix.
Validation Required: Smoke Testing will be performed in production
once system is rebooted.
Expected result:
Successful Smoke Testing required and Products should be available
in Product Catalogue
Observed result:
Smoke Testing was performed and it was successful at around 8:30 am
EST
Also, the required Products are available in the Product Catalogue
Steps:
1) Syniverse to make their change with DCS value 0 encoding that
Sprint supports for the 160 chars text message.
2) Updating MMS database to be load balanced.

Validations required:
SMS, MMS, ICSMS and ICMMS inclusive of 141-160 chs
Expected result:
Observed result:
Smoke testing completed successfully after UIM HA deployment.
Release 1.0.11.20-1 Deployment Date 6/22/2010

      QC #         Severity




                   2-High




      4170




                   4-Low



      4271




                   4-Low




      4322




                   4-Low




      4356




                  3-Medium




      4370
       4-Low




4385




       4-Low




4388




       4-Low




4532
       3-Medium




4559




       3-Medium


4564




       3-Medium




4565




       3-Medium




4568
        4-Low




4594




       3-Medium




4597
       3-Medium



4598




        2-High




4614




       3-Medium




4631
        2-High




4658




       3-Medium




4662




       3-Medium



4665
       3-Medium




4671




        2-High



4678




       3-Medium




4684




       3-Medium




4689




        4-Low




4697
       3-Medium




4705




       3-Medium




4708



       3-Medium


4716




        4-Low




4719
       3-Medium


4722




       3-Medium




4723




       3-Medium




4726

        2-High
4733




        2-High




4781
           NA




 CR35




           NA


DID59107


           NA
DID59343
            NA




  TCR-2




            NA


  TER03

CRQ 50284   NA
                   NA




DID59357(QC#4725
     + 4793)


                   NA
ECM00000 0122951



                   NA


    DID59413


                   NA
    DID59419




                   NA


    DID59423




                   NA


    DID59425
                  NA
ECM000000123150
Deployment Date 6/22/2010

                                                Description                                            Affected Area




       Modify Order Failed in Siebel CRM (OSM Failed - expiration date value must be between
       20100301 and 20100331)                                                                           OSM &CRM




       For casual plans, for both Summary and usage page, we'll display the total usage next to
       "Casual <product name>"                                                                         Wireless Tools




                                                                                                       Wireless Tools




       Summary page- in Firefox the More Details button does not work




                                                                                                       Wireless Tools


       Wireless Tools, User can select year 2008 in the before in "date range" even when only year
       from 2009 to 2050 are allowed




                                                                                                       Wireless Tools




       Wireless Tools-In Summary page, progress bar is overlapping the usage time details in Firefox
                                                                                           Wireless Tools



Wireless Tools- Text is not aligned properly in an account with MDN Active- Awaiting
activation.




                                                                                           Wireless Tools



Wireless Tools- Inconsistent space between body and footer if we compare summary, Usage,
plan and phone pages




                                                                                                AIA




Request to display set titles for Fusion & AIA Non-Intrusive configurations.
                                                                                               OSM & ASAP




Add logic to not route request to Sprint and other third parties for inactive mdns for
disconnect order




                                                                                               OSM & ASAP


Remove 30 day validation in OSM for Porting Order




                                                                                               OSM & ASAP




MDN State showing as pending ESN Swap after Swap is complete (as opposed to
Assigned/Active)




                                                                                               OSM & ASAP




Order Resubmission failed in OSM with a Sprint error - due to expiration date cannot be less
than today's date
                                                                                               OSM & ASAP




Orphan Order cleanup in OSM after 60 days - If OSM Order is not triggered after 60 days, the
order should be expired.




                                                                                                  CRM




Port Flag is not being validated correctly which is causing Incorrect Orders to be created
                                                                                              BRM



Unable to create shared plan for an MDN with active and closed service account




                                                                                              AIA


Fusion & AIA - Performance issue - Cross reference updates taking a long time( >20 min) -
sometimes resulting in rollbacks




                                                                                            data Core




Account level suspension request from CRM is suspending BAN in BRM
                                                                         BRM




The Threshold Limit Reached (usage) messages are being delayed.




                                                                         CRM




Port In Swap MDN order not updating MDN in shared group at BAN level




                                                                       BRM & CRM



Disconnected MDN does not show the Billed and Unbilled Events
                                                                                                      AIA




IE 8 compatibility - fix involved implementing Oracle patch




                                                                                                      BRM


The Plan Bucket field, Total Usage field and Rate Field are incorrect on Bill Feed, which result
in incorrect information displayed on customer Invoice




                                                                                                      BRM




All PST voice calls are being shown as EST in Siebel




                                                                                                      CRM




Tax calculated incorrectly when user enters quantity >1




                                                                                                   OSM & ASAP




Fix to allow Porting Cancellations before OTA or before confirmation from Sprint
                                                                                                 AIA




Account Level Suspension / Resumption is currently a Synchronous Process. It needs to be
asynchronous




                                                                                            Wireless Tools




When clicking the tab to navigate to another page the primary MDN is displayed instead of
the selected MDN



                                                                                            Wireless Tools


"%>" is displayed on the Summary Page after Mobile Web for an Individual Plan MDN




                                                                                            Wireless Tools




In Calendar "Sun" is slightly cut in IE, but it is displayed perfectly in Mozilla.
                                                                                                    CRM


Implemented the changes for "check Inventory" as per Oracle suggestions to avoid crash.




                                                                                                    CRM




Changes to the creation of an FDR (flight data recorder) which includes information about a
failure, when a failure occurs in CRM.




                                                                                                    BRM




When transactions are called via Siebel Unbilled Event Tab Queries taking 3-5 minutes

Monthly Billing is Printing in the Partial Month billing section for some invoices/services. Root   ICOMS
cause: penny change to MRC for Messaging & Data Products.




                                                                                                    ICOMS




ICOMS (TR Order Type) Transfer Wireless and Core Product Issue: Wireless Services can't be
tranferred if Core Services on Old Account still in Pending Disconnect Status
                                                                                        BRM




Real-time recognition of customer payments




                                                                                        BRM


BRM: G/L configuration file upload


                                                                                        ICOMS
Wireless Web Services: change createCustomer web application to validate scrubAddress
                                                                                              UIM




We will now be able to validate that a phone type (HTC Hero for example) has it’s device
profile available in UIM before attempting to load individual phone MEID’s.




                                                                                            ICOMS

Pre-scrub ICOMS Addresses - ICOMS will run the Scrub address before sending it over to
Siebel. This will occur on new wireless account creation and change address situations.

Ability to furnish Sales Reciepts via e-mail                                               CRM/ICOMS
                                                                                       ICOMS




Product Catalog Change: RMS 8564 and 8565- Create New Employee Versions of all plans
for standardized naming


                                                                                       ICOMS
Two patches:password script and default quota patch (message tracker functionality)



                                                                                       mPortal


mPortal: Add new device characteristic information


                                                                                        WAP
DCRM Android: Release 0.0.1




                                                                                        WAP


DCRM WAP: Update PHASTAGE DB connection to new RAC version




                                                                                        WAP


DCRM WAP: Deploy release 1.4
                                                                     Data Core
Core Messeging Data Update (fix for message tracker functionality)
                                 Last Date
Remedy Ticket #   Retest Owner   Retested    Retest Result




                   Siddharth      23-Jun        Passed




UNO000021806275




                    Gaurav        29-Jun        Passed



      NA




                      Ajit        25-Jun        Passed




      NA




                     Ankit        25-Jun        Passed




      NA




                     Ankit        22-Jun        Passed




      NA
       Ankit     22-Jun   Failed




NA




      Gaurav     30-Jun   Passed




NA




     Siddharth   9-Jul    Passed




NA
CUI000000388213    Biplab     24-Jun   Passed




CUI000000363247     Ankit     24-Jun   Passed




CUI000000385088   Siddharth   22-Jun   Passed




CUI000000391705    Biplab     9-Jul    Passed
       Ankit     24-Jun   Passed




NA




     Siddharth   29-Jul   Removed




NA
CUI000000389657   Biplab    13-Jul   Passed




      NA          Adarsha   23-Jul   Passed




CUI000000391539   Gaurav    6-Jul    Passed
      NA          Gaurav   2-Aug    Passed




CUI000000389893   Biplab   28-Jun   Passed




CUI000000404066   Ankit    22-Jun   Passed
      NA           Nitin    25-Jun   Passed




      NA          Adarsha   28-Jun   Passed




CUI000000407515    Ankit    30-Jun   Passed




      NA           Nitin    23-Jun   Passed




      NA          Adarsha   24-Jun   Passed
NA   Biplab   6-Jul    Passed




NA   Gaurav   24-Jun   Passed




NA   Ankit    3-Sep    Passed




NA   Gaurav   25-Jun   Passed
      NA            Nitin     23-Jun   Passed




      NA          Siddharth   22-Jun   Passed




      NA            Ajit      23-Jun   Passed




                  Adarsha     7-Jul    Passed
UNO000022065525




      NA          Adarsha     14-Jul   Passed
                          Conditionally
NA   Siddharth   2-Jul
                            Passed




NA   Adarsha     8-Jul      Passed




NA    Biplab     28-Jun     Passed
NA    Gaurav     13-Jul     Passed




NA   Adarsha     26-Jul    Removed




                          Conditionally
NA   Siddharth   2-Jul
                            Passed
NA   Siddharth   28-Jun   Passed




NA    Biplab     28-Jun   Passed




NA   Siddharth   28-Jun   Passed




NA    Gaurav     28-Jun   Passed




NA   Adarsha     24-Jun   Passed




NA    Biplab     24-Jun   Passed
NA   Siddharth   28-Jun   Passed
                      Comments / Observations                              Recommendation / Next Steps

Steps:
1) Create a Modify Order to add/remove Voice, messaging, etc services
on the subscription
2) Do not submit the Sales Order
3) Submit the Sales Order after a few days
Expected result:
If the Order is submitted within 30 days, it should be Completed           Created 2 Modify Orders:1-90887309, 1-
successfully                                                               91076496 on 6/22 and submitted on 6/23
Observed result:                                                           Both involved Plan and service changes and
Created 2 Modify Orders:1-90887309, 1-91076496                             were successfully Completed.
Waiting to submit in next few days                                         This defect can be Closed now
Steps:
Check the total usage in summary and Usage Page.
Expected result:
total usage should be corrosponding to casual product name.
Observed result: Issue tested passed in production.
In summary page usage is shown next to product name and in usage
page it is shown below MDN.
                                                                           QC comments updated
Steps:
1. Login into the Wireless Tool.
2. Select 'More details' in the Home screen - Summary Page.
Expected result:
The More details button should work properly
Observed result:
The More details button is working fine in Firefox in Prod. Takes around
5-10 secs when selected.
                                                                           QC comments updated
Steps:
1. Login into the Wireless Tool.
2. Enter Usage page
3. In calendar try and select date for 2008 or more than 2050
Expected result: The date for 2008 or more than 2050 should throw
and error message for invalid dates
Observed result: Dates within 2009 to 2050 can be chosen in the
calendar, others if chosen throw an error message
                                                                           QC comments updated
Steps:
1. Login into the Wireless Tool on both Mozilla & IE
  Username : LAURA_WIRELESS_FRIEND
  Password : c0xnetpass
2. Select MDN 6785706266 or 9499737321 on summary page
Expected result: The progress bar of usage summary does not overlap
usage time detials
Observed result: The progress bar of usage summary does not overlap
usage time details                                                  QC comments updated
Steps:
1. Login into the Wireless Tool on both Mozilla & IE
  Username : LAURA_WIRELESS_FRIEND
  Password : c0xnetpass
2. In Summary tab select MDN 9492016866 from drop down list.
Expected result: "Selected MDN is awaiting activation" is displayed
below dropdown and is properly aligned
Observed result: On IE it is displayed properly but on Mozilla it
overlaps the dropdown list.
Attachment Added                                                       QC comments updated
1. Login into the website using IE7.
2. Move to the bottom, observe blank space between the body block
and footer block excluding the foot notes.
3. Switch to Usage or plan page, observe the blank space between the
body and footer.
Expected Result: Inconsistent spacing between Summary, Usage,
Plan and Phone Pages
Observed Result:No inconsistency space is observed between body
and footer, in usage, plan and phone page.
                                                                       QC comments updated



Steps:
Test for following BPEL instances appearing with proper title
change bill address/bill profile,
customer creation from ICOMS to CRM,
provide order ,
payment,
fetch MDN parameter,
fetch payment details,
validate customer,
modify order,
get billing account,
get subscriber account,
search customer,
validate customer
Expected result:
ChangeBillProfileICOMStoCRM
ChangeBillingAddressICOMSToCRM
CreateCustomerIcomsProvABCSImpl
CreateCustomerIcomsReqABCS
FetchMDNParametersUIMProvABCSImpl
FetchPaymentDetailsSiebelToIcoms
GetBillingAccountSiebelProvABCSImpl
GetSubscriberAccountSibelProvABCSImpl
InventoryLookupSCMProvABCSImpl
MultipaymentICOMSProvABCSImpl
PaymentAuthorizationgatewayABCSImpl
SearchCustomerICOMSToCRM
ValidateAddressIcomsProvABCSImpl
ValidateCustomerTelespreeToCRM
CreateServiceOrderOSMProvABCSImpl
MACDServiceOrderOSMProvABCSImpl
SalesOrderOrchestrationEBF
Observed result:
All the BEPL processes are available with proper title
                                                                       QC comments updated
Steps:
1. Raise a normal MDN & Port-In MDN Provide order.
2. Disconnect both the MDN before activations.
Expected result:
The Normal MDNs & Port-In MDNs should be disconnected successfully.
Observed result:
Tested OK.
Disconnections for Cox MDN & Port-In MDNs before activation were
successful.
Port-In Order: 1-92084833, 6784255473
Normal MDN: 1-92294308, 6784717468
                                                                        QC comments updated
Steps:
1. Create a Port In order in Seibel for Port In
2. Once the order is completed check the OSM for Date Hold Until
Expected result: The difference between Order date and Date Hold
Until should be 60 days
Observed result: The difference between Order date and Date Hold
Until is 60 days                                                        QC comments updated

Steps:
1) Perform an ESP Swap (Raise SR)
2) Check status in UIM and OSM
3) Activate the new handset
4) Check status in UIM and OSM
Expected result:
Prior to activation, the UIM and OSM status shows "Pending ESM
Swap" and "In progress" respectively
Post activation, the status should change to "Assigned" and "Succeed:
respectively
Observed result:
ESN Swap was completed successfully followed by successful device
activation
OSM and UIM status got updated to "Succeed" and "Assigned"
respectively
All basic services including Voice, Data and Messaging work fine post
ESN swap and device activation                                          QC comments updated


Tested OK.

1-79149560 was "OSM Failed". The same order was resubmitted on 7/9
and the Sprint Expiration date shows the order new re-submission date
i.e. 7/9. Though the Order resubmission did fail as "OSM Failed".

See the attachments for the xml feed.




Details:

Sales Order # 1-79149560

MDN # 678-570-6266
                                                                        QC comments updated
Scenario1
Steps:
1. Create a ESN Swap request in Seibel
2. Once the request is complete, check the status of Date Hold Until
Expected result: The Date Hold Until should be 60 days from Seibel
request
Observed result: The Date Hold Until is 60 days for ESN Swap.
Scenario 2
Steps:
1. Create a Port In order in Seibel for Port In
2. Once the order is completed check the OSM for Date Hold Until
Expected result: The difference between Order date and Date Hold
Until should be 60 days
Observed result: The difference between Order date and Date Hold
Until is 60 days
Note: For a new MDN request the Date Hold Until is still 30 days.
Attachement added.
Steps:                                                                     QC comments updated
Steps:
Following scenarios need to be validated:
Scenario 1:
1. Create a Regular Order and enter MDN instead of clicking the get
MDN button
2. Select Port Flag - complete the Port Information for the Order.
Deselect the Port Flag and submit order.
Scenario 2:
1. Create a regular Order - Click get MDN and retrieve the MDN
from Sprint. Complete all the info in the Order. Click the PortIn Flag
and submit Order
Expected result:
1. Auto Populate PortIn Flag if Customer enters MDN. Once MDN is
entered, the PortIn Flag should be disable so that agents cannot change
it
2. If User does not select the PortIn Flag and clicks the Get MDN button
- automatically disable the PortIn Flag. User should not be able to
change the flag.
Observed result:
Scenario 1:
After entering the MDN (6784255473) and clicking Port In, the port in
flag is not checked at all
Only after manually checking the flag does the Port In flag grey out
This is incorrect because after clicking Port In, the flag should be
checked and grayed out automatically
Sales Order#: 1-91937481
This scenario FAILS

Scenario 2:
After clicking Get MDN button, the Port In flag is disabled
Sales Order#: 1-92117905
This scenario is tested successfully

Expected result:
1. Auto Populate PortIn Flag if Customer enters MDN. Once MDN is
entered, the PortIn Flag should be disable so that agents cannot change
it                                                                       This was part of 7/27 code drop again, where it
2. If User does not select the PortIn Flag and clicks the Get MDN button was successfully validated and Passed
Steps:
1. Convert a Family Plan to Individual Plan
2. Convert these Individual Plans to Family Plan
3. Verify all the Modify Orders should be successful
Expected result:
All the modify orders should be successfully completed.
Observed result:
All the Modify orders were completed successfully                           QC comments updated
Steps: Check for a modify (or provide or disconnect) order which is
stuck in open/in process after initial submission and resubmit the order.
This time order should completed.

Observed Result: Order # 1-102216078. This is a modify order which
was stuck in Open In process upon submission. Resubmitted the same
order again and order completed successfully which initially was staying
in "In Process" state.
                                                                            QC comments updated


Steps:
Rasied a Account level suspension on the primary mdn.
Expected result:
SR should get completed. MDN should be suspended, but billing
account should be in active state.
Observed result:
We have tested the issue on two billing account, On both of them
service request "Account level suspension" on primary MDN is stuck in
"In Progress" State.
Please see Billing account and MDN details below:
Billing ACC #: 1-1J8JLJ
SR # : 1-92857949 Time stamp:6/24/2010 05:16:53 PM
6785366245 Primary
6785366331

Billing ACC #: 1-1IOTBT
SR #: 1-90899347 Time stamp:6/23/2010 05:19:05 PM
4043249631
4043246085 Primary
Gaurav Goel <n1ggoel>, 7/6/201
Issue retested pass in production.
We raised a SR for MDN 4043246085 Primary.
Billing ACC #: 1-1IOTBT
SR #: 1-101433241
other MDN: 4043249631
SR got completed and all the MDN's (404324608, 4043249631)in this
billing Account are shown as Suspended.
But the Billing account is shown as Active in BRM and CRM.                  QC comments updated
Headline:
----------
The threshold limit reached messages are received with
delay with Blocked Messaging plan in place.

Precondition:
-------------
MDN with following plans is available for test:
Message Plan: Blocked Messaging Plan
Voice Plan: 450 Minutes Plan
Data Plan: Unlimited Data Plan

Steps:
------
1. Make a call to Non-COX number and consume
   95 % of FREE MINUTES (with 450 minutes plan
   in place minutes consumed should be more than
   423 to cross 95% limit)
2. Wait for 95% threshold limit reached SMS to be received.
3. Note the time at which 95% threshold limit reached SMS is received.
4. Make another call from the same MDN to consume
   100 % of FREE MINUTES.
5. Wait for 100% threshold limit reached SMS to be received.
3. Note the time at which 100% threshold limit reached SMS is received.


Expected Result:
----------------
On reaching 95% and 100 % threshold limits, threshold limit reached
SMS
should be delivered instantly.

Actual Result:
---------------
Gaurav Goel <n1ggoel>, 8/2/2010:
Defect Tested Passed in Production.
Now we are able to recieve threshold message on reaching 95% and
100% of voice minutes.
MDN tested : 4046022315                                                    QC comments updated

Steps:
1. Create a Shared plan with a parent & child MDN.
2. Activate both the MDNs.
3. Perform a swap MDN port in.
Expected result:
The new MDN should be updated in the wrapper on BAN level.
Observed result:
Tested OK.
Raised a Swap MDN Port-In on 6785074492 & it was successful. The
New Port-In MDN is updated in the Shared Plan usage & Shared Plan
tabs.
                                                                           QC comments updated
Steps:
1. For a MDN check the Billed & Unbilled Event details
2. Disconnect the MDN
3. Check the billed & unbilled event details
Expected result: The billed & unbilled event details should be visible
after the MDN is disconnected
Observed result: The billed & unbilled event details are displayed after
disconnection also                                                         QC comments updated
Steps:
1. Launch ESB, on IE8.
2. Successfully able to login and browse through the application

Expected result: Successfully should browser through ESB in IE8, and
all the link are working.
Observed result: Upgrade to browser to IE8, launch ESB, able to login
and browser through the weblink. Snapshot of the observation attached
in QC.
                                                                           QC comments updated
                                                                           Now this defect willl we tracked as 4934
                                                                           [Adarsha] Uable to exhaust the 800/450
                                                                           minutes as the usage is not shown in Siebel
                                                                           unbilled event details. Same issue was
                                                                           observed on multiple MDNs
Steps:                                                                     (6783572472,6784818225). We will be able to
Expected result:                                                           retest this defect once the remedy ticket
Observed result:                                                           CUI000000434726 is resolved



Steps:
1. Have an active MDN in PST timezone
2. Make a few calls from the phone
3. Check the unbilled events of the calls in Seibel and their timezone
Expected result: The unbilled events should display the correct
timezone from where the calls were made.
Observed result: The unbilled events display the correct timezone.
Steps:                                                                     QC comments updated
1. Create a Sale Order with 1 accessories. and check the tax calculated.
2. Create a new sales Order with 2 accessoriesand check the tax
calculated. The amount of tax is double the tax generated in step 2.

Expected result: The system should show double amount of tax when
2 accessories are selected.
Observed result: Created a sales order with 1 accessory (1-92007948)
and a sales order with 2 accessories (1-92001337). The system is
showing double amount of tax when 2 accessories are selected are
calculated with 1. Earlier the system was multiplying the tax by 2 after
doubling the amount.(Billing Account - 1-5IBKK.)


Steps:
1. Raise a normal MDN & Port-In MDN provide order.
2. Disconnect both the MDN before activations.
Expected result:
The Normal MDNs & Port-In MDNs should be disconnected successfully.
Observed result:
Test successful
Disconnection for Cox MDN & Port-In MDNs before activation were
successful.
Port-In Order: 1-92084833, 6784255473
Normal MDN: 1-92294308, 6784717468
                                                                           QC comments updated
Steps:
1. Create an for Account Level suspension and submit the SR.
2. Verify the SR should perform a transition from "In Progress" to
"Completed" state.
Expected result:
Account level suspension should be asynchronous.
Observed result:
We have tested the issue on two billing account, On both of them
service request "Account level suspension" on primary MDN is stuck in
"In Progress" State.
Please see Billing account and MDN details below:
Billing ACC #: 1-1J8JLJ
SR # : 1-92857949 Time stamp:6/24/2010 05:16:53 PM
6785366245 Primary
6785366331

Billing ACC #: 1-1IOTBT
SR #: 1-90899347 Time stamp:6/23/2010 05:19:05 PM
4043249631
4043246085 Primary

Gaurav Goel <n1ggoel>, 7/6/201
Issue retested pass in production.
We raised a SR for MDN 4043246085 Primary.
Billing ACC #: 1-1IOTBT
SR #: 1-101433241
other MDN: 4043249631
SR got completed and all the MDN's (404324608, 4043249631)in this
billing Account are shown as Suspended.
But the Billing account is shown as Active in BRM and CRM.
                                                                         QC comments updated

Steps:
1. Logon to Wireless Tools as wiracct23/c0xnetpass
2. Select and MDN that is not the primary MDN
3. Click on the Usage, Plan or Phone tab

Expected result:
The infomation for the primary MDN is display instead of for the selected
MDN
Observed result:
Defect retested pass in production. Now MDN does not changes after
clicking on usage, plan or Phone tab.                                     QC comments updated

Steps:
1. Logon to Production with LAURA_WIRELESS_FRIEND / c0xnetpass
2. Select the Individual Plan MDN 678 570 6266
Expected result: %> should notbe displayed
Observed result:working as expected                                      QC comments updated
Initial Condition: IE is used to lon in Wireless Tools

Steps:
1. Login in to Wireless Tool
2. Enter in to Usage Tab
3. Open Calendar

Expected Result: Calendar should open without and UI problem

Actual Result: Calendar opens but on the Left Side the UI is misplaced
due to which "Sun" is slighlty cut                                       QC comments updated
Steps:
1. Create a sales order and perform "Check Inventory"
Expected result: The system should show <Product are available. SBL-
EXL-00151> on clicking "Check Inventory"
Observed result: Created a sales order 1-91865096 and the system is
showing <Product are available. SBL-EXL-00151> on clicking "Check
Inventory"

Steps:
1) Drill down on order.
2) Add line items
3) Click on "Calculate Tax".
Expected result:
Tax is calculated successfully (Zero value shown for generic Product as
well)
Observed result:
This defect is successfully retested in Production and screenshot
attached for reference
Sales Order#: 1-90218777                                                  QC comments updated

Steps:
1. Enter the MDN in Subscriptions
2. Check the Status and Reason Code
3. Click on Subscription Name
4. Click on Unbilled Event Details
Expected result:
Selecting the Unbilled Event Details should take less than 60 secs to
display the Event List
Observed result:
Issue is successfully Test Passed on Production. We have checked it
on 2 MDNs. After clicking on the Unbilled Events, it is not timing out.
Please see the below details for time taken to show Unbilled Events for
both the MDNs.
MDNs used: 1. 424-903-9979: 36 Secs
               2. 949-842-1381: 40 Secs                                   QC comments updated

Passing this defect based on Keith's analysis. Related remedy ticket is
Resolved/closed in Production
                                                                          QC comments updated
Steps: Create a Tranfer Order in ICOMS within the same market (TR
Order Type)
Split the Core Services Work Order from Wireless
During the Disconnect Work Order (Schedule out the Core
Services(Future Date) the Disconnect Order
During the Disconnect Work Order Office Only the "L" Category for
Wireless Service Codes
Install Portion:
Continue to add the WIreless and Core Services over to New
Addres/New Account
Add the Holders Information for Wireless
Hit Enter on Order Summary Screen (enter the Wireless MDN): This is
where the white Work Order Entry Details displays (and won't allow for
the Tranfer to complete on New Address)

Actual Result: - Created a Tranfer Order in ICOMS within the same
market (TR Order Type)
Note: During transfer, system didn't ask to split the disconnection b/w   QC comments updated
Steps:
Near Real Time” payment for Wireless services (in BRM) when posted
by CSR
Following Scenarios need to be tested:
#1: Customer with core and wireless services, but has only a core A/R
balance
---------
#2: Customer with core and wireless with balances in both. Payment
affects only core.
-------------
#3: Customer with core and wireless with balances in both. Full
payment entered.
-------------
#4: Customer with core and wireless with balances in both. Customer
requests a directed payment to pay wireless only.
-----------------
#5: Multiple payments entered for customer
------------------

Expected result:
Payment posted should be reflected within the same business day
Observed result:
Working with Chris Vergare, we observed that the functionality for CR
35 seems to be working fine.
Payments were made to following account: 132029427801 for all the
possible scenarios.

However, there are 2 observations:

1) Per the documentation, the payment made should default to core
balance
However, this actually depends upon the services availed by the
customer
If the customer has Telephony and Wireless, Telephony is given
preference
On the other hand, if the customer does not have Telephony, the
amount is directed straight to Wireless Services
So, the documentation needs to be updated
                                                                              QC comments updated


                                                                              Per Shasar, checked for the GL Version IDs for
                                                                              new products in Pricing Center. For some of
                                                                              the products, GL ID was not show as 22, some
Passing this DID based on my conversation with Perri N. The products          of the products were not available.
which are not available are yet to be built to Product catalog. And for all   Per my discussion with Shasar, he is looking
other MRC related products GLID is shown as version 22                        into this issue
Steps:
Expected result:
Observed result:
Ticket closed in DPS Change management.                                       Passed
Steps:
1.    Login to Prod01 box with uimftp user. (sudo su - uimftp)
2.    Paste the attached file to the location:
/app/uimftp/uimdev-int/incoming/Kyocera/EDF
3.    Goto directory /app/uimftp/scripts
4.    Execute the script EDFtoUIM.sh as : ./EDFtoUIM.sh
5.    Monitor the logs (/app/uimftp/uimdev-int/Transaction_logs)
6.    Open OSM Work order details for creation of any one ESN.
Expected Result;
The response returned from UIM must be a failure response.
Actual Result:
AS per UIM team this defect is verified.
Failure of ESN uploads into
UIM/OSM.


Order Id: 369343     Screenshot: ESN1_Failure.jpg
Order Id: 369344     Screenshot: ESN2_Failure.jpg


The Response string a from the OSM Order
details says:
'Model Number-SKU not present in UIM'

                                                                     Passed


                                                                     Spoke to Kathryn Hodgson, This defect cannot
                                                                     be re-tested on 888 Production Slice since
                                                                     House Maintenance screen in ICOMS is read
Steps:                                                               only.
Expected result:                                                     Marking this defect as "Removed" from the list
Observed result:

This defect is CR35, TER03. So it is conditionally passed for now.
Steps:
QC#: 4725
Under Product Catalogue:
Create an Employee Premier Plan with unlimited text, voice, and data.
QC#: 4793
Product Catalogue Updates:
Create new plans for all Employee products to standardize naming
conventions:
Employee Nationwide 450 with MoneyBack = Employee Starter 450 with
MBM
Employee Nationwide 800 with MoneyBack = Employee Essential 800
with MBM
Employee Nationwide Unlimited Voice = Employee preferred Unlimited
Talk
Employee Nationwide 800 Family with MoneyBack Minutes = Emp
Starter Family 800 with MBM
Employee Nationwide 1400 Family with MoneyBack Minutes = Emp
Essential Family 1400 with MBM
Employee Nationwide 2100 Family with MoneyBack Minutes = Emp
Preferred Family 2100 with MBM
Employee Nationwide Unlimited Family Voice = Emp Premier Family
Unlimited Talk
Expected result:
The above mentioned changes should be reflected in Product Catalogue
Observed result:
All the above mentioned plans are available under the updated Product
Catalogue
                                                                        QC comments updated
Steps:
Expected result:
Observed result:
The ticket is marked as Resolved & closure code as "Successful".        Passed
Steps:
Expected result:
Observed result:
This was a maintenance fix and was Successfully completed (per DPS
Change Tracker)
                                                                        Passed
Steps:
Expected result:
Observed result:
Ticket closed in DPS Change management.                                 Passed
Steps:
1. Open http://m.cox.net.
Expected result:
The DCRM webpage should be launched.
Observed result:
The DCRM webpage is launched and the login page is shown.
                                                                        Passed
Steps:
1. Open http://m.cox.net.
Expected result:
The DCRM webpage should be launched.
Observed result:
The DCRM webpage is launched and the login page is shown.
                                                                        Passed
Steps:
Expected result:
Observed result:
This ticket is now Resolved, so closing this defect   Passed
Release 1.0.11.21-1 Deployment Date 7/13/2010

      QC #         Severity




                 3 - Medium




      4021




                 3 - Medium




      4080




                 3 - Medium




      4109




                 3 - Medium




      4351
        2 - High




4629



       3 - Medium


4642




       1 - Critical




4704




       3 - Medium




4706




        2 - High



4727
       4 - Low




4729




       2 - High



4734




       2 - High



4738




       2 - High




4744




       2 - High




4746
       3 - Medium




4748




        4 - Low




4749


        2 - High
4757



       3 - Medium


4758




       3 - Medium




4771




        4 - Low




4847
            2 - High



  4828




            2 - High




  4540




            2 - High




  4916




           3 - Medium




  4980



              NA

DID51039
           NA

DID51039



           NA

DID51039




           NA




DID59629
Deployment Date 7/13/2010

                                                     Description                                                     Affected Area




       WT Graphical depiction of usage for individual SMS Bucket plan for shared MDN is not shown in Summary
       and Usage tab.                                                                                          WT,BRM




       Unable to credit minutes for a Shared Plan customer. (Oracle SR# 3-1672113741)                          BRM




       Some Billed unearned items have a zero value in January Prev Billed                                     BRM




       BPEL/ESB Performance tuning - native local invocation between BPEL and ESB                              Oracle Fusion + AIA
Changes within AIA to make UIM endpoints dynamic                                                               Oracle Fusion + AIA




Ability to remove subscriber from a Family Plan, if subscriber is already disconnected, without erroring out
the transaction                                                                                                CRM, BRM, AIA




Long Duration Calls are dropped after 24 Minutes for Family Plan customers (excluding Mobile to Mobile)        BRM




Fix for Zone Mapping table issue. This will allow calls from/to numbers on the zone table to be treated as
Mobile to Mobile.                                                                                              BRM




May GL Feed Issue - transactions from Apr were incorrectly included on feed. Root cause: time zone issue
within GL feed query.                                                                                    BRM
SetTitle - plan to implement custom developed processes. In additon, plan to standardize search based on
MDN wherever applicable.                                                                                   Oracle Fusion + AIA




Create consolidated POS release bundle                                                                     POS




Partial Month Billing is not being billed in all cases: no entry in bill feed for Part Month               BRM




JAAS authentication for SCM - As part of the annual CEI audit, requirement to change passwords for APPS
(AIA) schema and other schemas.                                                                         Oracle Fusion + AIA




MBM is showing a reduced amount, but there is no detailed usage to support (180807-05)                     BRM
Vertex - Issue - The city tax not sent appropriately after changing the address in Siebel and resending to
Vertex                                                                                                       CRM




Transfer of Liability Message - when customer has a Shared Plan, and the reps performs a Liability transfer
request, the validation message is incorrect                                                                CRM




Premium sms not being charged correctly                                                                      BRM




Employee NW Plan with 800 MB Minutes is NOT showing on the Bucket Balance Tab in Seibel                      CRM,BRM




Attempting to disconnect the remaining MDNs on a Shared Plan, after disconnecting one of the MDNs and
removing it from Shared Plan.                                                                                CRM




SetTitle non-intrusive / unable to set Title for processes with large payloads                               Oracle Fusion + AIA
Product Catalog Change: delete Grantable Flag for MRC-related Products, in order to eliminate extra $0
records. (Fixes SMS delay and voice exceptions in production)                                              CRM




1st Month Promo - Partial month charges should not have the discount applied, only the first full month.   CRM




Get ICOMS balance generating FDR (Flight data recorder)                                                    CRM




Wireless Telesales receipts sent to the incorrect customer                                                 ICOMS




CR 35 Optimization (includes recompile for SQL statement calls, up-front checks for wireless to reduce
calls,Internalized linked CVG app calls to reduce dependencies and time)                                   ICOMS
Wireless Operations Dashboard - initial release includes all current billing reports from ICOMS, ICOMS-
BRM Billing Metrics, and web-based reporting available at bill completion                                 ICOMS




BOT bill message - Back-end ICOMS piece                                                                   ICOMS




Wireless Operations Dashboard (this piece of the release is the JBOSS Web Pages for the main
dashboard shell and below items)                                                                          ICOMS
                                 Last Date
Remedy Ticket #   Retest Owner   Retested    Retest Result




                    Gaurav         28-Jul       Passed




      NA




                     Biplab        19-Jul       Passed




CUI000000341585




                    Adarsha       11-Aug        Passed




UNO000021769478




                   Siddharth       16-Jul       Passed




      NA
                  Adarsha   14-Jul   Passed




      NA



                   Ankit    15-Jul   Passed


CUI000000375258




                  Biplab    15-Jul   Passed




      NA




                   Nitin    13-Jul   Removed




      NA




                  Adarsha   5-Aug    Passed



      NA
                   Ashish     16-Jul   Passed




      NA




                  Adarsha     13-Jul   Passed



      NA




                   Gaurav     23-Aug   Passed



UNO000022065239




                  Siddharth   15-Jul   Passed




      NA




                    Ankit     29-Jul   Passed




CUI000000419862
                   Gaurav     23-Jul   Passed




      NA




                    Nitin     14-Jul   Passed




      NA


                   Biplab     22-Jul   Removed

CUI000000413376



                  Siddharth   14-Jul   Removed


UNO000022044452




                   Gaurav     2-Aug    Passed




      NA




                    Ankit     19-Jul   Passed




      NA
       Nitin     26-Jul   Passed



NA




       Ram       8-Dec    Pending




NA




      Ashish     15-Jul   Passed




NA




       Ankit     19-Jul   Passed




NA



     Siddharth   21-Jul   Passed

NA
     Siddharth / Adarsha   21-Jul   Passed

NA



            Nitin          21-Jul   Passed

NA




     Siddharth / Adarsha   15-Jul   Passed




NA
                       Comments / Observations                          Recommendation / Next Steps

Steps:
Login to WT using login heck Plans and Usage tab.
Expected Result:
individual SMS graphical representation should be shown in WT and it
should be correct.
Observed Result:
Defect Retest got passed in production. Now we can see SMS bucket
usage is shown.
We compared Message usage shown in WT with Siebel CRM. Bith are
same.
For more details please see the attachment.
                                                                        QC comments updated
Steps:
1. Create a Family Shared Plan with few MDNs
2. Make 1 minute call.
3. Raise a SR for unbilled event adjustment for 1 minute call.

Expected result:
The SR for unbilled event adjustment should be successful.

Actual result:
The SR was successfully completed.                                      QC comments updated


                                                                        This defect will be verified in production after
Steps: In the GL feed file, both Gross AR Debit amount and Gross AR     this month's GL runs (after Aug 1st 2010)
Credit amount shouldn't be 0                                            [Adarsha 8/5] QC Comments updated
Observed Result: Retested the GL files for OMH, HRD and ORG slices
for the month of July. For HRD slice, both Gross AR Debit amount and    [Adarsha] Received a new set of files from
Gross AR Credit amount are not zero. But for OMH and ORG slices,        Rahul.. I am seeing that both Gross AR Debit
both Gross AR Debit amount and Gross AR Credit amount are zero for      amount and Gross AR Credit amount shouldn't
many accounts.                                                          be 0




Steps:
1. Create and submit a sales order
2. Perform a product sync b/w BRM and CRM and validate that products
are in sync in both the application.
Expected Result:
1. The Sales Order can be created successfully followed by successful
phone activation
2. The products are in sync between BRM and CRM
Actual Result:
-A new Accessory will be added to the Product Catalogue on 7/20
An update on the Retest status will be provided after this.
Sa-les Order(s) have been created successfully
Also got a confirmation from Product Catalogue team regarding a new
Product added and successfully synced between BRM and CRM
                                                                        QC comments updated
Steps: Run "FetchMDNParametersUIMProvABCSImpl 3.0" process for
correct and Incorrect MDNs and verify the results

Actual Results: Ran "FetchMDNParametersUIMProvABCSImpl 3.0"
process with correct and incorrect MDN, got the below responses back

For correct MDN - got valid ESN, MSID, Manufacturer Name, Model #,
SKUID, Response Code, Response String back
For incorrect MDN - got a message saying MDN Doesn't exists                 QC comments updated
Steps:
1. Make a Shared plan with minimum 2 subscriptions.
2. Disconnect 1 subsrciption of the plan
3. Once disconnection is complete, remove the MDN from bucket.
Expected Result: No error message is thrown
Actual Result: No error message is thrown                                   QC comments updated

Steps:
1. Create a Family Shared Plan with few MDNs
2. Make long duration calls more than 24 mins (both incoming &
outgoing)
Expected result:
The Long duration calls should be alllowed and should not be dropped in
between.
Steps:
1. Create a Family Shared Plan with few MDNs
2. Make long duration calls more than 24 mins (both incoming &
outgoing)
Expected result:
The Long duration calls should be alllowed and should not be dropped in
between.
Observed result:
The long duration calling tests were successful.

The long duration calling tests were successful.
                                                                            QC comments updated

Steps:
1. Initiate a call from COX (404-664-1668) to COX (424-903-9979) and
non-COX (404-988-6452).
2. The device is giving the call type as Out Going Mobile to Mobile with
COX and Out Going Local with the non-COX number

Expected Result: The system should gave the call type as Out Going
Mobile to Mobile in both cases
Observed Result: The system is giving the different call type with COX
and non-COX numbers

As per QC comments, moving this defect to 08/13.

                                                                            QC comments updated
Steps: In the current GL feed file, verify that there are no transactions
from previous months
Observed Results: We have retested this and the result is as
expected. Previous month's entries are not shown now. Please find
attached the GL Report.Please refer the account 1-OTHOX or 1-
LHWUE .The bill cycle of this account is July 1 to Aug 1
This defect is 'PASSED IN Production'
                                                                            QC comments updated
Steps:
1. Open BPEL Console
2. Select "Coxwirelessdomain"
3. Select a process in the provided list, and view instances
4. No title exists right now.
Expected Result:
All the below preocesses should be verified.

InventoryLookupSCMProvABCSImpl
MultipaymentICOMSProvABCSImpl
SearchCustomerICOMSToCRM
GetSubscriberAccountSibelProvABCSImpl
FetchMDNParametersUIMProvABCSImpl
FetchPaymentDetailsSiebelToIcoms
PaymentAuthorizationgatewayABCSImpl
GetBillingAccountSiebelProvABCSImpl
ValidateAddressIcomsProvABCSImpl
ValidateCustomerTelespreeToCRM
CreateCustomerIcomsProvABCSImpl
CreateCustomerIcomsReqABCS
ChangeBillProfileICOMStoCRM

Observed Result:
All the below preocesses are certified and passed in Production.               QC comments updated


Steps:
Expected Results:
Observed Results:
Per Jennifer Squillante <jagnew>, 7/13/2010: Created 2 orders and 2
return orders. All 4 transactions were able to be found in Central Office
after the fix went into place. Requesting to have the defect closed
                                                                               QC comments updated
Steps:
Check for Partial month billing for some accounts
Expected Result:
Partial month billing should be shown in bill feed file.
Actual Result:
Defect retested pass in production. We have verified certail billi feed file
of 8/16 and 8/17 for certail Devices activated post 8/13.
Partial month billing is shown in all cases.                                   QC comments updated
Steps:
1. Create an Accessroies Sales Order
2. Check Inventory and submit the order successfully
Expected Result:
The Sales Order is successfully completed
Actual Result:
An Accessory Order was completed successfully post 7/13
Sales Order#: 1-107167641
AIA Insitance IDs#: 4104167 to 4104171                                         QC comments updated
Steps:
1. Make a plan with some MBM and use the minutes by making calls
from other than Cox phones.
2. Once the billing cycle is done of the MDN, get the bill feed and the bill
of the MDN
Expected Result: The Bill feed and Bill (Wireless Usage Summary)
both will contain the usage item of the MDN
Actual Result: Bill (Wireless Usage Summary) and bill feed contains
the usage item of the MDN
                                                                               QC comments updated
Steps:
1. Create an Order
2. Calculate tax
3. Change Address
4. Recalculate tax
Expected Result:
Performed Tax calculation for one sales order with different addresses
and City tax should be populated accordingly for each address
Observed result: Performed Tax calculation for one sales order with
different addresses and City tax is populated accordingly for each
address.                                                                 QC comments updated
Steps:
1. Used the shared plan with the MDN as 404-664-1668 and the Billing
Account as 1-1OQDXZ.
2. Create a SR and do the liability transfer, to a Billing account 1-
1LH8O1 (with ICOMS id as 888000163301)
Expected Result: The system is giving the Message as "The subscriber
has a shared plan. Please raise a modify order and change the plan
accordingly before submitting a liability Transfer Request(SBL-EXL-
00151)"
Observed Result: The system is giving the result as expected.         QC comments updated
Prafulla Nibandhe <n1pniban>, 7/13/2010:
As per recent communication, this needs to be backed-out from
07/13 drop. Hence moving this defect to 08/10 release list. Updating
status as "Open".                                                     QC comments updated


Per Prafulla Nibandhe <n1pniban>, 7/13/2010:
Due to some reason this got missed while prodution deployment.
PFA mail attached for more details. (FW Defect 4758 not addressed in
the CRM Production deployment 713.msg)
Assigning this to Sudip Shah to co-ordinate deployment of this defect.   QC comments updated


Steps:
1)Disconnect one of the MDN's in Shared group.
2)Remove the disconnected MDN from the shared group.
3)Try to Disconnect the Shared Plan
Expected Result:
Disconnection should be successful.
Observed Result:
Issue tested passed in production.
We have created a sales order with one parent and child. Order# 1-
123168192.
Then following steps are followed for Disconnection:
1) Disconnect the child (Order # 1-123229182)
2) Modify the bucket and remove the Child MDN (Order # 1-123229310)
3) Disconnect the Bucket. (Order # 1-123229433)
4)Disconnect the Parent.(Order# 1-123229486                              QC comments updated
Steps:
1. In AIA check for
ProcessServiceRequestSiebelJMSConsumer
ProcessServiceRequestSiebelJMSProducer
ProcessSalesOrderSiebelJMSConsumer
ProcessSalesOrderSiebelJMSProducer
ProcessServiceRequestEBF
Expected Result: The instance titles should be as above
Actual Result: The instance titles are as mentioned above                QC comments updated
Steps:
We performed Smoke Testing post Product Catalogue change(s)
implemented to resolve this defect on 7/13.
Also, we have done some more tests for Voice and SMS during this
period with no significant delays caused due to exceptions
Observed Result: The system is working as per the expected result
                                                                               QC comments updated

This defect is being verified
Family Plan
MDN1: 7575595834
MDN2: 7575595860

Steps:
1. Create a family plan of 800 Minutes plan with one child.
2. In Promo section, select 1 Month Free Employee Nationwide 800
Family with MoneyBack Minutes.
                                                                               Waiting for Bill feed file. Bill cycle is
3. In Promo section, for Child select 1 Month Free Employee Additional
Line 800 (1) for Child.                                                        on 27
4. Activate the numbers.
5. Check Bill feed file whether this Promo is getting reflected correctly or
not.

Expected Result:
The Promo should reflect Correctly
Actual Result:
Waiting for Bill feed file. The Bill cycle is 27

Steps:
1.Create an order on a Billing Account having active subscriber , click
on Get ICOMS Balance button
2. Created an order on a billing account not having any subscriber, click
on Get ICOMS balance button
Expected Result:
1. Message "Legacy and Deposits are already taken for this Account"
should be displayed. Order no for this is 1-109048231
2. After successfully fetchment of records, following message should
displayed "ICOMS deposit is successfully fetched". Order no for this is 1-
108593161
Observed Result: The system is giving the result as expected.              QC comments updated




The defect is already closed in Production as per comments by
Steve Johnson                                                                  QC comments updated
This is related to ICOMS and Billing
The new URL available for Billing run is working fine (except for Load
balanced IP, which is to be treated seperately)
Per talks with Steve Johnson, this DID can be closed as the code works
fine now
This is related to ICOMS and Billing
The new URL available for Billing run is working fine (except for Load
balanced IP, which is to be treated seperately)
Per talks with Steve Johnson, this DID can be closed as the code works
fine now
This is related to ICOMS and Billing
The new URL available for Billing run is working fine (except for Load
balanced IP, which is to be treated seperately)
Per talks with Steve Johnson, this DID can be closed as the code works
fine now



Steps:
Login to Wireless Operations Dashboard using the specified URL
http://172.18.4.1:8080/all-reports/ or https://172.18.4.1:8443/all-reports
Expected Result:
User can login to Wireless Operations dashboard via a web browser
Actual Result:
Able to launch the Wireless Operations Dashboard with either of the
specified URLs
So, this is verified successfully
Release 1.0.11.22 Deployment Date 7/27/2010

      QC #        Severity
    DID59095        NA




                    NA


    DID60175

                    NA
    DID60151

                    NA
    DID60153




                    NA




    DID60069




                    NA




    DID60061




                    NA




    DV12/ 4890
                 NA

USB18/ 4881




                 NA


USB 13/ 4882




                 NA




USB 87/ 4883




                 NA




   CR74a




                2-High




   4535


               3-Medium
   4873
       3-Medium




4597




       3-Medium




4689




       3-Medium




4775
       3-Medium




4776




       3-Medium




4782




       3-Medium




4802




        4-Low




4806
        2-High



4826




        2-High




4850

        2-High
4920



       3-Medium


4932




        4-Low



4972




       3-Medium




4981
        2-High




5001



       3-Medium


5037
Deployment Date 7/27/2010

                                                           Description                                                    Affected Area
         BRM: G/L configuration file upload                                                                         NA




         redeploy gl script originally deployed on 7/13 (defect 4727 - original script has control characterless)   NA


         API Android Upgrade (API upgrade to the DCRM client to support Android)                                    NA

         rDVR for non DVR User - Exception message (+++NonDVRCustomer+++ The SetTopBox for this
         Customer is not found) if the customer is a Non DVR Customer                                               NA




         New/Revised Credit Classes in Siebel - New Credit Classes will be added as well as revisions to existing
         Credit Classes                                                                                             NA




         Product Catalog Change: QC 4873- Correct message cap on 1500 and 300 messaging plans                       NA




         Make Reason Code mandatory - Ability to require Reason Code for returns/exchanges                          CRM
Validation of order completion - Ability to perform error check within Siebel prior to tendering a sale in POS   CRM




Categorize Product Catalog fields - Ability to filter Products within Product Catalog selection process within
Siebel.                                                                                                          CRM




Default to address on new order - Ability to default to Address tab within Siebel for new/change orders.         CRM




POS Enhancements - a) improve speed of displaying Siebel order in POS                                            NA




One month free discount is not appearing in the bill feed file for Unlimited Mobile Web - Advanced
Employee plan                                                                                                    Product Catalog




Message Cap not working for 300 and 1500 message plans                                                           BRM, Product Catalog
Port Flag is not being validated correctly which is causing Incorrect Orders to be created                     CRM




Tax calculated incorrectly when user enters quantity >1                                                        CRM




Shared plan validation - Validation not available for a provide order when shared plan is created for Add-on
MDN with family plan wrapper where the BAN does not have a shared plan.                                        CRM
Shared plan Validation - Siebel throws validation error 'MDN provided for shared plan is not a part of this
Billing Account' when a MDN with Individual bucket plan is added to a shared plan wrapper.                    CRM




CRM is allowing to submit return order even when original provide order is not complete                       CRM




Incoming SMS events were being rejected with 5003 error code (intermittently)                                 BRM




In CRM, Bucket Balance tab, value of 'Current Balance' is interchanged with the value of 'Used Balance'.      BRM, AIA, CRM
BRM billing is taking avg of 1 min per Billing account                                                 BRM




An ESN swap was performed on MDN but the state of the MDN in UIM is not changed and is still pending
ESN SWAP.                                                                                              OSM,UIM

                                                                                                       BRM
Monthly charges missing on June Bill due to cycle change



                                                                                                       POS


Increasing the POS Socket Time out from 30 sec to 1 1/2 min for the PaymenTech




Free Minute Unbilled event adjustments not displaying in Siebel                                        CRM, BRM




Accessing VM by dialing your own number is rated incorrectly (M2M), should be rated as Local           BRM
Automated Deployment for AIA processes associated with BRM jar files                            AIA




Increasing the POS Socket Time out from 30 sec to 1 1/2 min for the Multipayment transactions   POS
                                      Last Date
Remedy Ticket #     Retest Owner      Retested    Retest Result
      NA           Adarsha/Barnali      28-Jul       Passed




                  Siddharth/Sunitha    11-Aug        Passed



      NA

                    Nitin/Ashish        29-Jul       Passed
      NA

                    Nitin/Ashish        29-Jul       Passed
      NA




                                                  Conditionally
                   Adarsha/Barnali      5-Aug
                                                    Passed



      NA




                  Siddharth/Sunitha     27-Jul       Passed




      NA




                   Adarsha/Barnali      28-Jul       Passed




      NA
      Adarsha/Barnali    28-Jul   Passed

NA




     Siddharth/Sunitha   27-Jul   Passed



NA




       Nitin/Ashish      28-Jul   Passed




NA




       Ankit/Akshat      14-Sep   Passed




NA




     Siddharth/Sunitha   8-Sep    Passed




NA


         Jyothsna         NA      Pending

NA
     Ankit/Akshat   28-Jul   Passed




NA




     Biplab/Ankit   3-Aug    Passed




NA




       Gaurav       2-Aug    Passed




NA
                    Gaurav       4-Aug    Passed




      NA




                  Ankit/Akshat   30-Jul   Passed




CUI000000418219




                  Nitin/Ashish   28-Jul   Passed




      NA




                  Ankit/Akshat   28-Jul   Passed




      NA
                  Nitin/Ashish/Siddharth    NA      Passed



      NA




                      Ankit/Akshat         3-Aug    Passed




CUI000000424887

                         Gaurav            18-Aug   Removed
CUI000000432386



                     Adarsha/Barnali       28-Jul   Passed


      NA




                       Biplab/Ankit        2-Aug    Passed



      NA




                       Biplab/Ankit        2-Aug    Passed




UNO000022184614
         Biplab        8-Oct   Failed




NA



     Adarsha/Barnali   3-Aug   Passed


NA
                       Comments / Observations                               Recommendation / Next Steps
Passing this DID based on Perri Namer's Comments
Steps:
Run GL File
Expected Result:
GL run should not contain previous month's entries
Actual Result:
GL file was validated for July
No entries for previous month were found (Defect 4727)
We have validated that Data is working fine during Smoke Testing on
7/27 and also later on 7/28 and 7/29
The homepage can be launched and browsed successfully
We have validated that Data is working fine during Smoke Testing on
7/27 and also later on 7/28 and 7/29
The homepage can be launched and browsed successfully


This defect verification involves entering actual customer data ICOMS
while adding wireless codes. A request will be sent to Equifax for their
credit check. Based on their credit check result, credit class in ICOMS is
determined.
Got an update that Production 888 slice is not connected to Equifax.
We can only test for Credit by pass code GL, which gives a credit class
A and a Credit Limit of 1050$
Billing Account # 1-21D69V


Steps:
1. Make a back up of the existing product
2. Update the message cap on Employee 1500 Messaging Plan and
1500 Message Plan to 3,500
3. Update the message cap on Employee 300 Message Plan and 300
Message Plan to 2,700
4. Commit the products to production
Expected Result:
Production Testing Team should verify the customers can make
Messaging calls when they have subscribed to the 1500 Message Plan,
Employee 1500 Message Plan, 300 Message Plan, and Employee 300
Message plan.
Actual Result:
We created the required Messaging Products during Smoke Testing and
verified the Messaging functionality working fine on the new activations QC comments updated
Steps: Submit Telesales/Retail - Exchange/Return Orders without
selecting a reason in Siebel
Expected Result: User should be getting a message popup asking
him/her to enter the reason
Actual Result: User is getting a message asking him/her to enter the
reason for exchange or return
Retail Exchange Order: 1-119162010
Retail Return Order: 1-119162427
Telesales Exchange Order: 1-119235005
Telesales Return Order:1-119234866
                                                                             QC comments updated
Cases:
1) When the order is created by Retail login, the submit utton will remain
disabled until the Verify button on the order button is hit which validates
the order.
Expected result : This is working as expected is production                 QC comments updated
Steps:
1. Create an order and click add items.
2. In Pick product applet search with product types.
Expected Result:
Search should result in relevant results
Actual Result:
Relevant Products list is displayed successfully.                          QC comments updated
Steps:
1. Enter Billing Account (1-1LH8O1) in Billing Account Tab.
2. Click the Name in the billing account column.
3. The control move to the Address Screen.
 Expected Result:
The system should show the address screen on clicking the billing
account name.
Actual Result:
Same as expected result                                                    QC comments updated


Steps:
1. Create an order for single line in retail profile and verify it.
2. Retrieve that order in POS and make a note of the time taken by POS
to retrieve the order.
Expected Result: The order should be retrieved with improved speed
Actual Result: The order is retrieved with improved speed
Repeat the same for Accessory & Family orders too.
Average time for a single line order is: 8.6 secs
Average time for a family order is: 16.5 secs                          Retrived the orders in QA environment as well
                                                                       and the average time to pull the orders is same.


Steps:
Locate an account with Unlimited Web-Advanced and 1st month free
Validate the Bill Feed File
Expected Result:
The 1 month free discount appears in the bill feed file for Unlimited
Mobile Web - Advanced Employee plan
Actual Result:
This defect has been validated successfully in Production

Following is the test data used:
MDN: 7577686663
ICOMS#: 215116765502

This was activated on 8/31 and the bill cyle was 9/1
On checking the Bill Feed file, the relevant discount is available for 1
month free unlimited Mobile Web - Advanced.
                                                                           QC comments updated

Steps:                                                                     Regarding Production Validation for this issue,
Expected Result:                                                           we are trying to figure out a way to exhaust
Actual Result:                                                             3000 and 5000 messages on the phone.
Scenario 1:
Steps:
1. Create a Order in Seibel.
2. Enter MDN Manually in MDN field in Line Items
3. Click Port In without check in Port IN Flag
Expected Result: Port In will not be allowed when Port In Flag is ot
checked. Once the Flag is checked, it cannot be uncheked and flag
should become read only
Actual Result: Port IN is not allowed when Port In flag is not checked
and once the flag is checked it becomes read only
Scenario 2:
Steps:
1. Make a Order in Seibel and do a Get MDN
2. Click on Port IN or try to check the Port in Flag
Expected Result: Neither Port In should be allowed nor the flag field
can be checked
Actual Result: Neither Port In is allowed nor the flag field can be
checked
                                                                            QC comments updated
Steps:
1. Create an Order of an accessory with quantity as 1 and check for the
tax amount in Seibel CRM as well as POS
2. Create an order of the same accessory with quantity as 2 and check
the tax amount in Seibel CRM as well as POS
Expected Result: The tax calculated for quantity as 2 should be double
of quantity as 1 in both CRM and POS
Actual Result: The tax calculated for quantity as 2 is double of quantity
as 1 in both CRM & POS                                                      QC comments updated


Steps:
1) Take a billing account; create a new sales order
2) Add Voice main package and select shared plan Add-on line
3) Add wrapper for family shared plan and add the Add-on MDN to it.
When selecting the Add-on line/family plan for wrapper, do select a plan
whcih is not available at the BAN level.
4) try making payments and submit the order.
Expected Result:
It should throw an error
Actual Result:
Tested pass in production. While doing payment below error is displayed
. "The Order can not be submitted becuase the Parent or Base Voice
Plan has not been added. Please add the appropriate Main Voice
Package and Customize the Parent Family Plan accordingly"                QC comments updated
Steps:
1) Take a BAN which already have a shared plan and a subscription
with individual bucket plan; Create a sales order and add voice package
to it
2) customize it and add Add-on line plan for the shared plan available at
BAN. Submit the order
3) Modify the shared plan wrapper at BAN level and instead of adding
the new Add-on MDN, Add MDN with individual bucket plan and try
submitting the order
Expected Result:
It should give a validation error
Actual Result:
Issue tested succesfully in production.
We have retested two scenarios
1) Adding individual line MDN to family plan share package of same
billing account.
2) Adding individual line MDN to family plan share package of different
billing account.
                                                                            QC comments updated




Scenario 1 Steps:
1. Make an order in Seibel and make the payment. Don‟t submit the
order
2. Check in the work order tab.
Expected Result: The work order tab should not have the "New" in
enabled state
Actual Result: The work order does not have "New" in enabled state
Scenario 2 Steps:
1. Make an order in Seibel and make the payment. Submit the order
2. Check in the work order tab for "New"
Expected Result: The "New" should be enabled.
Actual Result: The "New" is enabled.
                                                                            QC comments updated

Steps:
1. Create an MDN having 300 message plan.
2. Send a SMS from that MDN
3. Check in Seibel -> unbilled event details and In BRM
Expected Result:
It should display the count of SMS left out of 300 in BRM and In Siebel
the event should get generate in Unbilled event.
Actual Result:
Number of SMS count is getting decreased i.e. the no of SMS left in the
plan is displayed in BRM and in Siebel event it getting generated
corresponding to each out going and in coming SMS

Note :
screen shot taken and uploaded in QC                                        QC comments updated
Steps:
1. Enter MDN in Subscription Tab an press OK
2. Click at Subscription name
3. Click at Bucket Balance
Expected Result:
1. In the Bucket balance Current Balance & Used Balance should show
the correct figures as per usage
Actual Result:
The Bucket balance Current Balance & Used Balance show the correct
figures as per usage.                                                       QC comments updated
Steps:
Monitor Billing Metrices
Expected Result:
The Bill Run time for all Bills on a particular day should not exceed 30
mins
Actual Result:
I have monitored the Bill Metrices post 7/27 and the time is always less
than 30 minutes                                                            QC comments updated


Steps:
1. Create a Provide order for a device
2. Create a modify order and in the modify order return-exchange device
and make changes in the plan and submit the order.
3. Activate the swapped device and check that everything works fine
Expected Result: The ESN swap & change in plan should work in
same order
Actual Result: The ESN swap & change in plan successfully worked
out in same order.                                                      QC comments updated
Steps:
Expected Result:
Actual Result:                                                          This defect is now part of 8/24 release.

Steps: Run a credit card transaction thru POS and validate if the
payments go thru
Expected Result: User should be able to complete the transaction
without errors
Actual Result: User is able to complete the transaction without errors     QC comments updated
Steps:
1. Perform a call from the test MDN and check the usage in Seibel &
BRM
2. Raise a service request in Seibel for Unbilled Credit adjustment.
3. Verify the completed SR recoed is displayed in Seibel and the actions
are performed as well.
Expected Result: The SR record should be displayed in Seibel
Actual Result: The SR record is displayed in Seibel                      QC comments updated


Initial Condition: Voice Plan of 450 mintes
Steps:
1. Make a voicemail call by dialing the number. Check the unbilled
eventy for the call
2. Make a voicemail call by pressing 1. Check the unbilled event for the
call
3. Use all the 450 minutes of the plan and then make voicemail calls by
both dialing the number and pressing 1.
Expected Result: When the Cox free minutes are available the
voicemail calls should deduct from Cox free minutes and when the Cox
free minutes are not available the voicemail calls should be charged
Actual Result: When Cox Free minutes are available voicemail call
gets deducted from Cox Free minutes and when the minutes expire the
call is being charged.                                                     QC comments updated
Test Failed. See below for the detailed test results.
1. Account level subscription -> Failed
  ICOMS#: 888000142101
  SR: 1-187251462
2.Change MDN -> Passed
  Old MDN/MSID: 4047591572, 4043963131
  New MDN/MSID: 4044499577, 4043963131
  SR: 1-187461246
3.Swap MSID -> Failed
  MDN: 4044499577
  SR: 1-187982884
  Old MSID: 4044499577
  New MSID: 4047595208
4.Shared Plan creation-> Passed
  MDN: 4048491556,4048491591
5.Device Activation -> Passed
  MDN: 4048491556,4048491591
6.Usage detail from CRM -> Passed
  MDN: 4048491556,4048491591
                                                                    QC comments updated

Steps: Run a multi payment transaction (cash and credit card) thru POS
and validate if the payments go thru
Expected Result: User should be able to complete the transaction
without errors
Actual Result: User is able to complete the transaction without errors QC comments updated
Deployment Date 7/30/2010

      QC #            Severity




             4202 4-Low




             4983 2-High




             4999 3-Medium




             5014 3-Medium




             4203 4-Low
4345 4-Low




4670 4-Low




4786 4-Low




4956 2-High




4982 3-Medium
                                                Description                            Affected Area




Putting items from interwoven CMS, rather than storing locally                    Wireless IT QA




UNO000022195565 - WLS TOOLS - CPNI Regulatory issue                               Triage Team




For incoming calls, customers own number is displayed rather than caller number   Product




Background not displayed correctly when usage details spans mulitiple pages       Wireless IT QA




IDM cross-site- single-signon issues                                              Wireless IT QA
Change text on the Up Sell page                                                                               Wireless IT QA




In Wireless Tool the charge displayed is not in line, slightly shifted to the right                           Wireless IT QA




Wireless Tools- In Firefox text is overlapping with the line for MDN having status as "Awaiting Activation"   Wireless IT QA




[Wireless Tools] Date Range for Usage should be allowed upto 31 days                                          L&T




%> sign appearing in the usage summary for a child account, and screen not aligned on firefox                 Wireless IT QA
                                       Last Date
Remedy Ticket #         Retest Owner   Retested       Retest Result



                                                         Passed

      NA          Siddharth/Gaurav         8/5/2010




                                                         Passed




      NA          Siddharth/Gaurav         8/5/2010




                                                         Passed




      NA          Siddharth/Gaurav         8/3/2010




                                                         Passed




      NA          Siddharth/Gaurav         8/3/2010




                                                         Passed




      NA          Siddharth/Gaurav         8/3/2010
                                    Passed




NA   Siddharth/Gaurav    8/3/2010




                                    Passed


NA   Siddharth/Gaurav   7/30/2010




                                    Passed




NA   Siddharth/Gaurav    8/3/2010



                                    Passed

NA   Siddharth/Gaurav   7/30/2010




                                    Passed




NA   Siddharth/Gaurav    8/3/2010
                      Comments / Observations                            Recommendation / Next Steps



Can't be verified in Production.
QA or production only see's the display on the screen and not the code
written behind to ensure that the code is dynamic and not static         QC comments updated
1. Disconnect few MDNs under the WT.
2. After the disonnections are successful,
Expected Result:
verify that the disconnected MDNs should not be displayed in the drop
down lists.
Observed Result:
Defect tested successfully in production. We have disconnected one
MDN(9494563781) on 04/08. Today(05/08) that MDN is excluded from
WT MDN drop list.
Please see attachment for more details.                                  QC comments updated
1. Receive few calls on the MDN registered under WT.
2. Login to WT and verify that for these incoming calls,
Expected Result:WT should display the other Party's number and not
the MDN registered under WT.
Actual Result:
Defect retest passed in production. Now we can see the the other
Party's number and not the MDN registered under WT.
Defect verified for MDN: 6789234582
                                                                         QC comments updated
1. Create some large usages on MDN under WT.
2. Make sure that the usages on the MDN can be showed over multiple
pages.
Expected Result:
 Verify that these usages which span across multiple pages should be
shown properly
Actual Result:
Defect retested passed in production. It is working as expected.
Please see the attachment for more details.
1. Logon to Wireless Tools                                          QC comments updated
2. The Summary Page for the Wireless Tools user is displayed
3. Click the tab for the My Account application
4. The home page for the MyAccount application is displayed for the
same user that was logon in Wireless Tools
5. Sign off the MyAccount application
6 Sign on as a different user
7. Enter the URL for Wireless Tools. For Prod enter:
http://wirelesstools.cox.net/wlt/Home
<redir.aspx?C=0760b0dfbff3446cb8d70c35bc468023&URL=http%3a%2f
%2fwirelesstools.cox.net%2fwlt%2fHome> and ForQA enter:
https://wirelesstools.qa.cox.net/wlt/Home
<redir.aspx?C=0760b0dfbff3446cb8d70c35bc468023&URL=https%3a%
2f%2fwirelesstools.qa.cox.net%2fwlt%2fHome>
Expected Result:
Wireless login page should be displayed.
Actual result:
Issue is working as expected. Now it is displaying login page.
Please see the attachment for more details.                         QC comments updated
1. Navigate to Wireless Tool homepage.
2. Verify the Up sell page shown.
Expected Result: verify that it should display "Cox is already the
company you trust for phone, TV, and Internet - now you can make life
even simpler with our Unbelievably Fair wireless plans. Add Cox
Wireless today and get started with features like MoneyBack MinutesSM,
free Usage AlertsSM, and great Bundle BenefitsSM".
Actual Result:
I tried this with a different account where all subscriptions were
disconnected
COX_FRIENDLY / c0xnetpass
The Upsell page shows up properly now

Screenshot attached.
This defect can be closed.                                                  QC comments updated
1. Create some usages on MDN under WT.
2. Login to WT and view the charges for different event types.
Expected Result:
Verify that the charges should be displaced inline and not shifted to the
right.
Observed Result:
We have verified this in Production and the alignment is now fine.          QC comments updated

1. Create a MDN with "Awaiting Activation".
2. Login to WT on Firefox and select the above MDN from drop down list
of MDNs.
Expected Result:
Verify the "Awaiting Activation" Text in firefox.
Actual result:
We have validated this with an "Awaiting Activation" MDN 9492018234
and the behavior is as expected.
No Overlapping text is shown on the page when browsed with Firefox     QC comments updated
1. Attempt to check for Wireless Usage for 31 days.
Expected Result:
 Verify that user should be allowed to view the usage for 31 days.
Actual Result:
verified this defect in Production and result is as expected           QC comments updated
1. Create a Family plan on WT.
2. Login to WT on Firefox.
3. verify the Usage summsry for the MDN under Famaliy plan.
Expected Result:
 Verifyt that the usgae summary is shown correctly & the screen should
be aligned properly on Firefox.
Actual Result:
We have verified this in Production with MDN: 9492018234 and it is
working as expected
"%>" is not seen in Usage summary                                      QC comments updated
Deployment Date 8/10/2010

       QC #           Severity




DID60201/ 4875   2 - High




DID60345         NA


4643/ DID60341   3 - Medium

DID60323         NA




DID60523         NA




DID60561         NA
                                              Description




Product Catalog Tax Configuration change for Defect 4875 - Tax Code change in discount products as well
as regular products




Tax Config File - Product Catalog




Retail Order for purchase accessory orders should not require shipping method.
Instead, system should not submit the order and give error message

GLID Load - Product Catalog



OMADM Workflow 4 hour update




OMADM update PRL (preferred roaming list)
                                                                 Last Date
      Affected Area    Remedy Ticket #            Retest Owner   Retested       Retest Result




                                                                 9/7/2010          Passed




BRM, Product Catalog         NA          Ankit




                                                                 9/7/2010          Passed




Product Catalog              NA          Ankit

                                                                                   Passed
CRM, Product Catalog         NA          Ashish                     8/17/2010

                                                                                   Passed
Product Catalog              NA          Ashish                     8/17/2010


                                                                                  Removed
OMA DM                       NA          Nitin                      8/16/2010




                                                                                   Failed



OMA DM                       NA          Nitin                      8/17/2010
                       Comments / Observations                               Recommendation / Next Steps


Steps:
1. Create orders for the following:
Employee Internet On-the-Go 200MB         4022169231
Employee Internet On-the-Go 5GB           4022169010
Emp Essential Family 1400 with MBM         4022159079
Emp Preferred Family 2100 with MBM 4023011181
Employee Starter 450 with MBM              4022167393
Employee Essential 800 with MBM           4022159226
Employee Unlimmited Moblie Web             4022159079
2. Wait for the billing cycle to get over
3. Check the Tax codes from the BRM tax file
Expected Result: The tax codes should be changed to new ones.
Actual Result: The tax codes have been changed to the new ones.              Comments updated in QC


Steps:
1. Create orders for the following:
Employee Internet On-the-Go 200MB          4022169231
Employee Internet On-the-Go 5GB            4022169010
Emp Essential Family 1400 with MBM          4022159079
Emp Preferred Family 2100 with MBM 4023011181
Employee Starter 450 with MBM               4022167393
Employee Essential 800 with MBM            4022159226
Employee Unlimmited Moblie Web              4022159079
2. Wait for the billing cycle to get over
3. Check the Tax codes from the BRM tax file
Expected Result: The tax codes should be changed to new ones.
Actual Result: The tax codes have been changed to the new ones.
When you select any shipping mode it will give you an message saying
"There is a conflict with your last request" and the proceed button
becomes inactive.
As per the mail conversation wid Perri Namer who confirmed this defect
being get fixed.
This defect is rejected from the list because this defect was roll back on
8/11 as Data parameters were not getting updated on newly activated
Kyocera Phones


Steps:
1. Created a new Order.
2. Activated the device, and then check for the PRL in Settings > Phone
Info
Expected Result: The device should show the PRL 10069
Actual Result: The device is showing the PRL 10066 in the device.
Deployment Date 8/13/2010

           QC #        Severity




DID60457          NA


CR93/ DID60429    NA




CR74(b)/ 4959     2 - High




4107              3 - Medium
4547   3 - Medium




4747   3 - Medium




4757   2 - High
4770          2 - High




4979          3 - Medium




       4989   3 - Medium




       4991        2 - High




5011          3 - Medium




5012          3 - Medium


5025          3 - Medium
5033   2 - High




5038   3 - Medium




5039   3 - Medium
                                               Description

Display of full payment amount (including dollars and cents) in POS




New Tax Exemption Code




POS Client / Server - Update Bill Pay screen to add customer and payment information




BRM data is being dropped before reaching the GL (on Account Transfers, taxes generated at billing did not
move with usage/MRC charges)
Push cash payments from POS to ADS - ability to push non credit card payments from POS to ADS table




Call Detail Records do not have the Called To and Called From numbers in Seibel. Issue related to offline
records.




Premium sms not being charged correctly
Push checks, money orders, and gift certificates to ADS




MDNs which were never activated, are getting charged an ETF upon disconnect




Siebel billed events - one month mrc promo displaying in duration/consumed minutes and one time charges
are displaying twice.




Night and Weekend calls were displaying as Local. Root cause: time zone was incorrectly defaulting to
GMT vs local time zone for offline calls




MDN status is not changing to unassigned after it is disconnected




Remove version numbers for SwapMDN,SwapMSID webservice and Subscriber Activation webservices.


Dunning(suspend/Resume) from ICOMS failed
SetTitle for AIA Processes - to allow easier operational visibility of AIA processes




BPEL Console JSP Page change to support different versions instances view




Transfer of Liability - Creation of new Validation Message change for Shared Plan Susbcriber
                                                                        Last Date
       Affected Area        Remedy Ticket #            Retest Owner     Retested      Retest Result




                                                                                    Passed




POS                    NA                     Gaurav                  Pending

                                                                                    Passed
CRM                    NA                     Gaurav                  8/17/2010




                                                                                    Passed




POS, AIA               NA                     Gaurav                  9/14/2010




                                                                                    Failed




BRM                    UNO000021769469        Ashish                  9/8/2010
                                                    Passed




POS        NA                Ashish   8/18/2010




                                                    Passed




BRM, CRM   UNO000022076686   Ashish   8/17/2010




                                        8/16/2010   Passed




BRM        CUI000000413376   Ankit
POS              NA                  Nitin               9/7/2010    Passed




                                                        12/10/2010   Passed




CRM              UNO000022184753     Sowmya




                                                                     Conditionally
BRM              NA                  Ajit               8/30/2010
                                                                     Passed




           BRM     UNO000022199252             Ajit     8/19/2010          Passed




                                                                     Failed
UIM              NA                  Adarsha          8/13/2010




                                                                     Passed




CRM, AIA         NA                  Sunitha          8/19/2010

                                                                     Passed
UIM              NA                  Sunitha          8/17/2010
                                 Passed



AIA   NA   Sunitha   9/8/2010




                                 Passed




AIA   NA   Barnali   8/17/2010




                                 Blocked




CRM   NA   Barnali   8/16/2010
                       Comments / Observations                                 Recommendation / Next Steps

Steps:
Do a ICOMS payment.
Expected Result:
While paying bill check the amount, It should be seen in Dollar and
cents.
Actual Result:
Now the exact amount is shown while doing bill payment.
But the 4th column i.e Pending amount is not shown. As this is tracking
by different Defect id 4959. We are passing this defect on the basis of
complete amoount is shown while doing bill pay (Including cents).              QC comments updated
Udate Sieble lov table
Result:
After deployment, Accenture has done successful smoke testing.                 Closed
Steps:
Take a POS Bill Payment
Expected Result:
Bill pay screen should see all below fields:

  - Customer first and last name
  - ICOMS unapplied amount
  - ADS payment amount
  - Functions to continue processing
Actual Result:
It shows all the 4 columns. Screen shot attached in QC                         QC comments updated

Steps:
1. Create account in Site XXXX
2. Pass Usages for this account (Site XXXX)
3. Transfer this account to Site YYYYY
4. Pass Usage for this account (Site YYYYY)
5. Bill the account with the new site
6. Generate the GL report for Q-Tax for New Site (YYYYY), this account
details should present in that.

Expected Result:
We need to validate, if the charges were generated on the account after
site transfer then it should come in the new sites gl report with new
account no, and if the charges were generated on previous site it will
come in previous sites report with old account no. irrespective of billed
and unbilled status of the charges

Actual Result:
This defect has Failed Production Retest

We validated the GL files from August for Omaha and Orange County
and saw that there are errors in case of Liability Transfers w.r.t incorrect
account numbers and relevant expected results.
                                                                               QC comments updated
Steps :

Scenario 1:

Wireless Order:-

1. Create an Order in CRM.
2. Fetch the order in POS and do the cash payment.
3. Please check back with DBA if they get this order in ADS Database.

Expected Result :
 All the tenders Should be recorded in ADS database.

Actual Result:
The order can be seen in ADS table which has been verified by Brandon
Pettus.
Attaching the scanned copy of the receipt taken from POS machine and
the mail confirmation from Brandon Pettus regarding the value being
seen in the ADS table.

Scenario 2:

ICOMS Order:-

1. Do the partial Bill Payment in POS with Cash (example : Pay like
around $5.00 of the total amount of $100.00)
2. Please check with DBA after doing the Bill Payment if it has been
posted in ADS.

Expected Result :
 All the tenders Should be recorded in ADS database and After doing the
Bill Payment in Cash, if try to do the cash payment of same amount
($5.00) again for the same ICOMS Account Number on the same given
day; it should give an error message.

Actual Result:
The order can be seen in ADS table which has been verified by Brandon
Pettus.                                                                   QC comments updated
Steps:
1. Created two MDNs :
4046641833,4046641706.
2. Perform a long duration voice call (international, Local )on these
numbers.
3.Login in Siebel
4.Go to Subscription->provide the MDN which was used in step 2.
5.Click to Unbilled Event Details tab
Expected Result:
Thecorrect Called to and Called from numbers should appear under
Unbilled event details in Siebel
Actual Result:
The Called to and Called from numbers are appearing under Unbilled
event details in Siebel                                                   QC comments updated
Steps:
1. Send SMS to 33433 with text as ZOD or 25434 with text as SEARCH
and follow as per reply of the SMS.
2. Once registered check Unbilled Event Details in Seibel and unbilled
summary in BRM
Expected Result: The unbilled event details in Seibel and unbilled
summary in BRM should show the Premium SMS cahrges.
Actual Result: The unbilled event details in Seibel and unbilled
summary in BRM shows the Premium SMS cahrges.
Screenshots attached for the same                                         Updated in QC
This defect has been passed and Retested by Jennifer Squillante             QC comments updated
Defect retested and passed in Production
MDN 1 # 4045938125; sales Order # 1-223061810; Order Date:
11/10/2010;
disconnection sales order # 1-265148653; Disconnection date :
12/9/2010;
MDN 2 # 404858799; sales Order # 1-221761352 ; Order Date:
11/09/2010;
disconnection sales order # 1-266308747; Disconnection date :
12/10/2010;

Steps:
 MDN 1 is disconnected in awaiting activation state with in 30 days and
the ETF is verified to be 0
MDN 2 is disconnected in awaiting activation state after the 30 day         Comments Updated in QC
period and the ETF is verified to be 0
Steps:
1. Create a shared plan account with 1 month free promo
2. Let the account get billed
3. Check the billed event details tab in siebel
Expected Result:
1. The MRC amount should be displayed in Net Amount field and not in
Duration/Consumed minutes field.
2. For Shipping and Activation fee the events should not appear twice in
the siebel billed event details tab.                                                  QC comments updated
Actual Result:
1. The first defect is working as expected. The MRC amount is not
displayed in Duration/Consumed minutes field.
2. 2nd defect is not working as expected. Events like handset,shipping
fee and the Activation fee are still appearing twice in the siebel billed
event details tab.

Screen shots are attached here with "Defect #4989_Production.doc" for
further reference.
Steps:
1. Make/Receive a call from 9:00PM - 7:00AM on Week days.
2. Make/Receive a call on Week ends.
3. Check for the unbilled events in Siebel.
Expected Result: Night and Weekend calls should be displayed as                       QC comments updated
"Nights_Weekends" but not Local
Actual Result: The defect is retested on MDN 6784817751.
For Night and Weekend calls it is displayed as "Nights_Weekends" but
not Local.
Based on the screenshots from QA, this defect is retested and Failed in
Production. After Disconnecting Subscription in Siebel, UIM status for the
MDN is shown as "Disconnected" instead of "Unassigned".                    QC comments updated
Steps:
Create a sales order.
Create a SR in CRM to activate the device verify the AIA instance.
Create a SR to change MDN and verify the AIA instance.
Create a SR to swap MSID and verify the AIA instance.
Expected Result:
Should be able to test Activation, change MSn and swap MSID requests
irrespective of the version numbers of processes in AIA.
Actual Result:
Able to test Activation, change MSn and swap MSID requests
irrespective of the version numbers of processes in AIA.                    QC comments updated
Steps:
Expected Result:
Actual Result:                                                              QC comments updated
Steps:
Verify title in BPEL
Expected Result:
All Processes should be passed
Actual Result:
This defect is retested and Passed.
For Process "SendAutoNoteSiebelProvABCS", since SR# is not present,
SRNO word can be removed from the title.                                  QC comments updated
Steps:
Go to BPEL console
Select a process
Click on instances

Expected Result:
When one navigates the instances for old data, he should see stale
instances with different version number

Actual Result:
Stale instances are seen with different version number
Scenario 1:                                                               Updated in QC
Steps:
1. Create a family Plan with parent as the primary
2. Create an Liability Transfer SR and try to submit SR
Expected Result:
The following validation message should apear on submission:
"The Subscriber is associated with a Family Voice Plan. Please create a
Modify Order and change the Subscriber to an Individual Plan before
submitting a Liability Transfer Request."
Actual Result:
SR is submitted successfully

Scenario 2:
Steps:
1. Create a family Plan with child as the primary
2. Create an Liability Transfer SR and try to submit SR
Expected Result:
The following validation message should apear on submission:
"The Subscriber is associated with a Family Voice Plan. Please create a
Modify Order and change the Subscriber to an Individual Plan before
submitting a Liability Transfer Request."
Actual Result:
SR is submitted successfull

Scenario 3:
Steps:
1. Create a family Plan where parent is not primary
2. Create an Liability Transfer SR on this parent MDN and try to submit
SR
Expected Result:
The following validation message should apear on submission:
"The Subscriber is associated with a Family Voice Plan. Please create a
Modify Order and change the Subscriber to an Individual Plan before
submitting a Liability Transfer Request."
Actual Result:
The following message is displayed:
"The Subscriber is associated with a Family Voice Plan. Please create a   QC comments updated. Moved to 9/26 code
Modify Order and change the Subscriber to an Individual Plan before       drop
Release 1.0.11.24 Deployment Date 8/24/2010

     QC #     Severity




USB23/ 4073



              3-Medium




USB76/ CR60



                NA




   CR109


                NA
    60325       NA

  DID 60827
                NA



     4323

               4-Low




     5031




              3-Medium
5058




       3-Medium




4513



       3-Medium




4698

       3-Medium




4706   3-Medium




4920


        2-High
4985



       3-Medium




5002

        2-High




5018




        2-High


5024
       3-Medium
5052




       3-Medium




5055


        4-Low




5056




        2-High
5071




        2-High




5077




       3-Medium



5078

        4-Low
5081




        2-High




5101


       3-Medium
1.24 Deployment Date 8/24/2010
                                                Description
                                                                                                 Affected Area




         Discounts - to provide a systematic solution to allow both dollar and percentage
         based discounts. In addition, price match and for the system to perform automatic
         calculations with the adjustments and taxes.                                        CRM, POS, AIA




         Post Void - ability to void a sales transaction prior to submission within Siebel   POS, CRM




         My Homepage improvements                                                            CRM
         BRM: G/L configuration file upload                                                  Product Catalog


         New device - Motorola Milestone (RMS 9120)                                          Product Catalog



         Wireless Tools should display a generic error message when Wireless Tools page
         not available                                                                       Wireless Tools




         Inconsistency in Number display for Int'l Calls on Wireless Tools                   BRM, Wireless Tools
Usage and Plan pages incorrectly formatted for child account using IE and FireFox      Wireless Tools




POS receipt lacks customer information - customer name and ICOMS account
number should be added to POS receipt                                                  POS



Unbilled and Billed GL report for a transferred accounts - When the account is billed
and transferred to the different site mid cycle, the Unbilled and billed for current bill
period transactions are not reported to new GL segment.                                   BRM




Fix for Zone Mapping table issue. This will allow calls from/to numbers on the zone
table to be treated as Mobile to Mobile.                                               BRM




No charges for Monthly charges after Bill Cycle Change.                                BRM
Need to change the POS customer receipt to reflect original price of handset along
with discounted (subsidy price) when transaction total equals zero                   POS




Fine tune the Payment/Adjustment process - to allow process to run every 15 mins     BRM




MDNs can not send or receive messages upon plan change when changing from
one subpackage to another subpackage                                                 BRM

Customer charged for SMS when making MMS call to email address (6245). Root
Cause: Short codes were handled for only sms service not for mms service.            BRM
                                                                             CRM, Wireless
Unbilled detail records retrieval within Siebel is timing out.               Tools, BRM, AIA




Modification to pending activation work order in OSM                         AIA, Fusion




Unable to tender RMA Work Orders thru Mansell POS (pointing to Shadow Lake
Omaha)                                                                       POS
Display Product Price within Siebel for an RMA Order   CRM




Improved Siebel error messages                         CRM




Addition of four internal AIA codes                    AIA, Fusion
Create a switch to allow triggering the creation of the bill detail file in BRM   BRM




Encrypt customers bank account number,and the payment amount when a
customer chooses to pay bill via Self Care.                                       AIA
                                               Last Date
     Remedy Ticket #            Retest Owner   Retested        Retest Result




                                                             Passed



NA                     Adarsha/Biplab            8/27/2010




                                                             Failed




NA                     Biplab                  8/31/2010




                                                             Failed



NA                     Adarsha                 8/25/2010
NA                     Ankit                   9/7/2010      Passed

                                                             Passed
NA                     Siddharth               8/24/2010



                                                             Passed


NA                     Nitin                   8/26/2010




                                                             Passed




NA                     Ram                     12/2/2010
                                         Passed




NA                 Nitin    8/26/2010




                                         Passed




NA                 Ankit    8/25/2010




                                         Failed


NA                 Ashish    9/8/2010




                   Nitin                 Removed




NA                           9/7/2010




                                         Failed



CUI000000 432386   Gaurav   10/13/2010
                                        Passed




NA                 Ankit    8/25/2010




                                        Passed


NA                 Ashish   9/9/2010




                                        Passed




UNO0000 22229982 Barnali    8/26/2010


                                        Passed
UNO0000 22239154 Akshat     8/26/2010
                                                    Passed




NA                Barnali               8/24/2010




                                                    Failed



NA                Sunitha               8/30/2010




                                                    Removed




CUI000000459392   Siddharth / Adarsha   8/25/2010
                                       Passed




NA   Siddharth / Adarsha   8/25/2010




                                       Passed




NA   Sunitha               8/25/2010



                                       Removed

NA   Ajit                     NA
                                       Passed




NA   Siddharth / Adarsha      NA




                                       Passed



NA   Gaurav                8/26/2010
                       Comments / Observations                                Recommendation / Next Steps

Steps:
1. Test all the scenarios attcahed in the Excel and verify the test results
as per expected results mentioned in the spreadsheet.
Expected Result:
The Expected Result should concur as mentioned in the spreadsheet.
Actual Result:
All Test cases in the excel sheet are PASSED.

Steps:
1. Test all the scenarios attcahed in the Excel and verify the test results
as per expected results mentioned in the spreadsheet.
Expected Result:
The Expected Result should concur as mentioned in the spreadsheet.
Actual Result:
$0.00 transactions can’t be post voided.

QC ID # 5172 is logged for the same.

Steps: Validate Siebel CRM Home page

Expected Result: Enhancements should be per the FD

Actual Result: Links are not shown in Release Notes and in Method
and Procedure Updates section. Also a ticket CUI000000483692 is
created for the data that in shown in My Orders section
Passing this DID based on Perri Namer's Comments
Since this is hidden in Production package, there is no way to validate
this DID in Production as of now
So, closing based on comments from the DID ticket

Wireless Tools need to have an error page, text should come from
Marketing

Actual Result:
Defect is passed as per the confirmaiton from Other team(Mail Attached) QC Comments updated
This defect has been verified successfully.
Steps:
1. Selected a wireless tools device which has international
calling enabled.
2. Made calls to Mexico, Canada and India.
3. Checked Unbilled events in CRM
4. Checked usage in Wireless tools.
5. Checked usage in BRM
6. Cross verified the usage number entries in Wireless
tools, CRM and BRM

Expected Result:
Consistency in display of numbers among all the numbers
                                                                              Siddharth Somani <n1ssomani>, 9/7/2010:
                                                                              We are in process of creating the required Test
Actual Result:                                                                Data for this Defect validation (Int'l Calls
All usage number entries are in consistace.                                   to/from Mexico and Canada)
Steps:
1. Logon on to QA or Dev as cr52act16_01 / c0xnetpass in IE or FireFox
2. The Summary page is displalyed. On FireFox the background is
overlapping the details section
3. Click the Usage Tab on the Summary page
4. The Usage page is displayed. The bottom of the details section is to
the right of the details section.
5. Click the Plan Tab on the Usage page
6. The Plan page is displayed. The plan page has two Cox headers
Expected Result:
The plan page should not have two Cox headers
Actual Result:
It is working as Expected                                               QC Comments updated
Steps:
1. Pay bill of an account
2. Print the POS receipt and validate the customer name & Account
Information
Expected Result: The Customer name & account information should
be present in the receipt.
Actual Result: The Customer name & account information is present in
the receipt.
Screen shot attached for reference
                                                                        QC Comments updated

This defect has Failed Production Retest

We validated the GL files from August for Omaha and Orange County
and saw that there are errors in case of Liability Transfers w.r.t incorrect
account numbers and relevant expected results.
                                                                               QC Comments updated
This defect has been removed from the list as per the comments there
in QC.

Prafulla Nibandhe <n1pniban>, 8/6/2010:
Removing this from 08/24 release list.
________________________________________
Piyush Wadhwani <n1pwadhwa>, 8/11/2010: I have raised the dmr
DID22891 for the deployment of the code. we need to do performance
testing for voice and sms calls.
________________________________________
George Rounds <n1gerounds>, 8/12/2010: Assigned to KWorsham to
be retested in QA.
________________________________________
Ken Worsham <keworsha>, 8/20/2010: This fix was delivered to QA1
after the cutoff for the 8/24 Production Release so this will not be tested
in QA1 before the code merge.
Steps:
Check Partial and full month billing after billing cycle change
Expected Result:
Invoice should show both partial and full month billing
Actual Result:
Invoice is showing partial month billing for MDN but there is no
component for next month MRC. New lines partial month billing is also
not shown.                                                                  QC Comments updated
Steps:
1. Create an order for a device and make the OTC as $0 by adding
discounts
2. Print receipt for the same order
Expected Result: The receipt should contain the actual price as well
as the discounts provided
Actual Result: The receipt contains the actual price of the device and
the discounts provided
Screenshot attached for reference
                                                                         QC Comments updated

This defect has passed Production Validation
A credit Adjustment of $ 3.50 was made to Billing Account: 1-1J8JCD on
9/8
It did not get allocated within 15 minutes but only got reflected next day
This clarifies that the payments/adjustments made do not get updated
every 15 minutes but only 2 times a day                                    QC Comments updated

Steps:
Scenario 1:
1. A new MDN is created. For the Voice plans Premier talk-text-
messaging plan is choosen
2. The phone is activated with the new MDN (4048498558)
3. Voice, SMS/MMS, data plans are checked to confirm they are
functional

Scenario 2:
1. The plan is then modified to choose: 450 starter pack(voice), 300
messages(messages), Pay as you go (web).
2. Voice, SMS/MMS, data plans are checked to confirm they are
functional

Scenario 3:
1. The plan is again modified back to Premier talk-text-messaging Plan
2. Voice, SMS/MMS, data plans are checked to confirm they are
functional

Expected Result:
MDNs should be able to send or receive messages upon plan change
(i.e. Sub-package change ONLY)

Actual Result:
The MDN is able to send or receive messages upon sub plan change.
Voice and data are also functioning properly after the plan change

The test case is passed in production                                    QC Comments updated
Tested and Passed in Production.
The screenshots of BRM and Seibel CRM have been attatched showing
the reduction of Bucket Balance for the MMS sent to 6245 and
appropriate charges are being levied on the customer.                    QC Comments updated
Steps:
Select an active MDN and perform query to retrieve unbilled usage
records.
Expected Result:
Unbilled usage should be reflected correctly and the query shouldn’t
return NO RESULTS
Actual Result:
Unbilled usage is reflected in the returned record, but certain
observations are noticed:
1. For family plans and only for Voice call records, 2/3 instances are
returned, one with positive net value, one with negative net value and
one with zero net value. The zero net value is denoting the plan
associated.
2. For family plans and only for Voice call records, duration is returning a
fractional value for some instances
So the defect is conditionally passed
The MDNs used for testing: 402-709-1919, 402-871-9436, 402-301-
1181 (All are family Plans)                                                  QC Comments updated
Precondition:
Billing account address should be long.
Steps:
Create a sales order and observe the SCM fail, Change the address and
resubmit the order.
Expected Result:
Order should complete without errors.
Actual Result:
Order is not completed due to fail in OSM.


Steps:
Perform an accessory return via Retail
Verify that the RMA order can be retieved withou an error message and
refund amount shown in non-zero
Expected Result:
Verify that the RMA order can be retieved withou an error message and
refund amount shown in non-zero
Actual Result:
The order can be completed only with a workaround: Manually populate    QC Comments updated
the "Payment Receipt Number" field before submitting the order
Otherwise, an error message comes up asking to print receipt again      [Adarsha] Passed as part 8/12 smoke testing,
even after getting the receipt                                          Hot fixes sheet is updated
Steps:
1. Create an Provide order and Submit it.
   Create RMA Order and check the price of return product. Proceed
with other steps and clcik Verify.
  Cancel the RMA Order and raise new RMA Order and click Populate
Order Line button.

2. Create an Provide order and Submit it.
    Raise Modify Order for L2L, Upgrade and Downgrade scenarios and
after order is verified check actual price is populated.
Expected Result:
THe new RMA Order should be able to fetch all records and populate
the product(s) price
Actual Result:
We created an RMA Order, verified and Cancelled the same.
Next, we created another RMA Order and observed that is working as
expected
All the items are populated and product prices are also shown
successfully
1-140745298 - Provide Order
1-141428648 - RMA Order                                                 QC Comments updated
Scenario#1
Steps:
i. Create a family plan with two MDNS
ii. Submit the order before creating a bucket and check the error
message.
Expected Result:
 Error message should display as "Please add family plan package and
add corresponding MDNs to the plan".
Actual Result:
Error message displaying as expected.
Scenario#2
Steps:
i. Create a bucket without MDNs.
ii. Submit the order and check the error message.
Expected Result:
Error message should display as "Please customize the family plan and
enter corresponding MDNs."
Actual Result:
Error message displaying as expected.
Scenario#3
Steps:
i.Create a family pack With different package from parent and child
packages.
ii. Submit the order and check the error message.
Expected Result:
Error message should display as"The Family Plans Main Package does
not have the correct Voice Plan. Please Customize and select the
appropriate plan that matches the subscriber".
Actual Result:                                                          Updated in QC.
Steps:

Expected Result:
                                                                        Per QC comments, this is removed from 8/24
Actual Result:                                                          list
Description:
Bill Detail file is created by BRM along with the Summary file at the time
of bill run and both Summary and Detail files are then sent to ICOMS for
bill consolidation and presentation. ICOMS billing process is not using
the data in the detail file for the bill creation. It only uses the Summary
file.

Creation of Bill Details file is a resource intensive process and therefore
impacts the overall bill run time. This change is to make the creation of
the bill detail file optional by including a switch - defaulting to No. If for
triage purposes, detail bill file is required, the configurable switch would
allow that without any code change

Observed Result:
From the Operations Dashboard, it looks like there are no records for
the Bill Detail Files on last night's Bill Cycle run.
I would say that the functionality is working fine now
Steps:
Encrypt customers bank account number,and the payment amount
when a customer chooses to pay bill via Self Care.
Expected Result:
In AIA encrypted data should not be seen within one of the Processes
SubscriberActivationEBF
Actual Result:
Working as Expected                                                              QC Comments updated
Deployment Date 9/03/2010

       QC #   Severity




5181/
DID61215      2-High




5174          2-High


DID61213        NA
Date 9/03/2010
                                                   Description
                                                                                                            Affected Area




          ICOMS JSP change to fix concatenated address for Create Customer (Jboss App)                ICOMS




          Receipt is not getting printed for orders containing lengthy discounted line Items in POS   POS


          Bounce CRM (addressing RunTime errors)                                                      CRM
                                        Last Date
  Remedy Ticket #        Retest Owner   Retested     Retest Result




NA                  Gaurav/Siddharth      9/14/2010 Passed




CUI00000 0488892 Adarsha                   9/7/2010 Passed


NA                  Gaurav/Siddharth      9/14/2010 Passed
                    Comments / Observations                         Recommendation / Next Steps
We have tested this defect on newly created ICOMS account,
And verified the address displayed.
Address is shown correctly. Earlier in address field, address
was shown as twice.
ICOMS account we checked are:
888000166701
888000166801
Steps:
215013117506                                                        QC comments updated
1) Create an order in CRM which has the discounted line Item
that exceeds 24 characters.
2) For best case possibiliites of recreating this issue, have the
price of the discounted line Item greater than 100.00 dollars.
3) Tender this out in POS.
4) POS will be unable to print the Receipt and "Printer offline"
issue will pop up.

Expected Result:
5) Record will be updated in CRM but the Receipt is not
generated.
6) Try to Reprint the Receipt, the same issue happens.
Actual Result:
This defect is retested in Production and passed as part of 9/3
smoke testing.
Sales Order # 1-151179289. We were able to pull the Siebel
Order in POS and tendered a 0.00$ amount. Attached email
has more details...Request to mark this as closed-verified.
                                                                    QC comments updated
Bounce CRM (addressing RunTime errors)
                                                                    This DID was tested and closed by
                                                                    accenture
Deployment Date 9/26/2010

        QC #          Severity




5039 (BOT 1221)       2-High




5152 (BOT 1085)      3-Medium
5172 (USB76)
(BOT 1280)            2-High




5199 (BOT 1224)       2-High




5219 (BOT 1026)       2-High
5277 (BOT 1270)       4-Low

DID60407                NA




TCR08                   NA




TER02                   NA



TER17                   NA



TER30                   NA




TER36                   NA


Sprint Maintenance      NA


DID61339                NA
ECM00000
0133977                 NA
ECM00000
0133978                 NA
BOT1320   NA
9/26/2010
                                                  Description
                                                                                                          Affected Area



            Request to improve 'Transfer of Liability' validation message for Shared Plan
            Subscriber                                                                              CRM



            Voice durations are not matching between Siebel and BRM (linked to 5157 & 5158).
            In addition, multiple records being created for a single voice call.             BRM
            Users unable to perform POST Voids on $0.00 transactions. Needed to be able to
            support gifted phones and to provide receipt.                                    CRM




            Several issues w/CR109: a) My Orders window displaying other rep orders, b)
            Admin Alerts now working as expected, c) My Orders window & My Service Request
            window not defaulting to current date/time                                     CRM




            Billed Events within Seibel do not display since 8/24 release                           BRM
            ICOMS Dunning Process response is taking 3 to 4 minutes                                 AIA

            Rel 1.1 (BOT)                                                                           Oracle Stack



            Default Call Fwd Action while activating subscriber on Huawei HLR                       ASAP
            Shared Usage Summary for Telespree - change in the AIA
            getSharedUsageSummary API to include the Shared Plan Level Summary, so that
            Telespree can directly present that info instead of putting extensive logic to figure
            out the Summary Totals                                                                  Telespree
            Add Provisioning Retry Capability - performance improvement that enable a
            resubmission of a provisioning request to the HLR only in cases where a retry           ASAP/OSM/ AIA/
            probably would succeed e.g. timeout, network problems etc.                              CRM
            Suspension/Resumption of SMS services - when suspending Voice services the
            HLR, ASAP needs to also disable SMS Services on the HLR. When the customer
            voice service is resumed, SMS should also be enabled.                                   ASAP

            Modifications for Device Swaps to allow both the old and new device to worked after
            completing the swap. Issue was uncovered where subscriber was retaining the
            original IMSI, however Huawei platform requires IMSI to be tied to device.          ASAP

            Sprint Maintenance Window                                                               Sprint

            BOT: Backup Applications in support of BOT R1.1 code deployment (DID60407)              Oracle Stack

            Telespree change in support of R1.1 BOT Enablement                                      Telespree

            Interop change in support of R1.1 BOT Enablement                                        Interop
The Swap ESN Service Request will be removed from the Call Type Tier 2 drop
down on the Service Requests sub tab of the Subscription Screen. This
functionality will now be completed by modifying an order, choosing from a selection
of $0 handsets, and then submitting the order.                                       CRM
                                             Last Date
 Remedy Ticket #           Retest Owner      Retested      Retest Result




       NA          Siddharth                   10/6/2010 Passed




CUI00000048293
4              Ankit                           10/6/2010 Passed


       NA          Adarsha                     10/6/2010 Passed




       NA          Siddharth                   10/6/2010 Failed




       NA          Gaurav                      10/6/2010 Passed
       NA          Adarsha                Pending        Pending

       NA          NA                          9/26/2010 Passed



                                                         Conditionally
       NA          Neeti                       12/6/2010 Passed




       NA          Adarsha                Pending        Pending



       NA          Adarsha                Pending        Pending



       NA          Neeti                       12/6/2010 Pending




       NA          Neeti                      10/14/2010 Pending


       NA          NA                          9/26/2010 Passed


       NA          NA                          11/8/2010 Passed


       NA          Adarsha                     10/7/2010 Passed


       NA          Adarsha                     10/7/2010 Passed
NA   Siddharth   10/6/2010 Passed
                    Comments / Observations                     Recommendation / Next Steps
This defect is now validated with a Parent and Child changed to
Primary each and it works fine
We now get the correct validation error message that is
expected


Created a Employee Family plan with 800 min (MDN:
7575594290, 7575594287) with promotional offers
Some voice call usage is generated from MDN: 7575594287
All calls are reflected in Siebel as per their usage
Wireless Tool also showing correct usage


We are able to perform post voids for 0.00$ transactions


My Orders window does not display other rep orders now
However,
- There is still no link to "Release Notes" and "M&P Updates"
- Also, the "Release Notes" and "M&P Updates" can be
removed from the front page via "Edit Layout"


Defect 5219 is passed.

We checked “Billed Event” details for MDN: 6784817751, 4249039979.
It is shown properly for both the MDN‟s.



Marking this DID as passed, since the code was PV ready for
BOT Testing.
This Defect is validated and can be passed in MVNO.Voicemail can be
recorded for the newly activated phone even the customer has not setup This is to be tested for BOT, will be tested at a
the voicemail for the first time.                                      later stage
Need to verify same defect for BOT.




Waiting for the device to be activated in BOT.

                                                                         Will be verified during BOT regression Post
                                                                         11/9

Waiting for the device to be activated in BOT.




Marking this ECM ticket as passed. Telespree functionalities will
be tested as part of BOT PV Testing
Marking this ECM ticket as passed. Interop functionalities will
be tested as part of BOT PV Testing
The Swap ESN Service Request will be removed from the
Call Type Tier 2 drop down on the Service Requests sub
tab of the Subscription Screen. This functionality will now
be completed by modifying an order, choosing from a
selection of $0 handsets, and then submitting the order.
Deployment Date 10/08/2010

      QC #       Severity


5074/ DID60641   4-Low


DID60639           NA




1345/ DID61799   2-High


1363/ DID61795   2-High
1365/ DID61801   2-High




DID61879         4-Low
DID61765           NA
DID61713           NA




1393/DID61883      NA
10/08/2010
                                             Description
                                                                                                Affected Area
         Product Catalog Change: Create separate international SMS plan which will allow
         International SMS to display separately on the invoice (RMS9089)                   Product Catalog


         Product Catalog Change: Add 3 month free discount                                  Product Catalog




         Product Catalog: Correct the Unlimited Messaging and Mobile web discount product Product Catalog

         Product Catalog: Create 50MB data plan for employees and non-employee accounts Product Catalog
         Product Catalog: Update price on devices                                       Product Catalog




         Product Catalog: Cox RMA kit Main package to be updated to include returns for
         telesales                                                                          Product Catalog
         POS - install Back Office and store servers (FM + PEN)                             POS
         PCI Compliance Audit of Credit Card Servers                                        Credit Card Servers




         Product Catalog: Update discounts due to parenthesis in the product name (approx
         46 employee add-a-line plans)                                                      Product Catalog
                                              Last Date
 Remedy Ticket #            Retest Owner      Retested     Retest Result


       NA          Ashish                  Pending        Pending

CUI00000048293
4              Sunitha                         10/19/2010 Passed




       NA          Sunitha                      11/3/2010 Passed


       NA          Ashish                  Pending        Pending
       NA          Ankit                       10/22/2010 Passed




       NA          Ankit                       10/18/2010 Passed
       NA          Gaurav                      10/13/2010 Removed
       NA          Gaurav                      10/13/2010 Passed




       NA          Ankit                        11/8/2010 Passed
                       Comments / Observations                            Recommendation / Next Steps



This promos are added in market during August end to give 3
month promo. 3 month discount was given by selecting 1
month promo.

Steps:
Create an individual plan in Employee account with "Employee
Unl Messaging and Mobile
Web Standard Discount" dicount.
After bill generation, check the partial and full month discounts
in Bill.
Expected Result:
Partial and full month discounts are should be seen in bill.
Actual Result:
Partial and full month discounts are seen in bill.



Defect retest passed in production. All prodcuts price is udated.

Steps:
1. Make a provide order for a device/data card in telesales profile and
submit the order
2. Make a RMA order for the same device/data card through its provide
order
3. Verify the device/data card is present in customize screen in RMA
order
Expected: The Device/data card is present in product catalog in
customize screen
Actual: The Device/data card is present in product catalog in customize
screen
Seibel ID: 1-186138375
                                                                          Ticket is moved to 10/14
Smoke testing was successfully performed.                                 Closed

Steps:
1. Start making a provide order for Default Billing Account.
2. Customize the order
3. Enter in the Voice Plan Details Screen
4. Verify the available promos.
5. Repeat the steps for Employee Billing Account.
Expected Result: The Promos available will be same as the Voice plans
/ Emp Voice PLan available
Actual Result: The Promos available are same as Voice PLan/Employee
Voice PLan.
                                                                          QC Comments updated
Deployment Date 10/12/2010

  QC #/TCR/TERs    Severity




      1283         2-High


      1344        3-Medium




      1362         2-High

      4949        3-Medium
      5049         2-High
      5068         2-High
      5153        3-Medium




      5159        3-Medium




      5185        3-Medium




      5197         2-High

      5208        3-Medium
5226      4-Low
5227     3-Medium




5240     3-Medium




5246     3-Medium




5247     3-Medium

5259      2-High
TER05      NA

TER07a     NA

TER16      NA
TER35      NA




TER37      NA




 5213    3-Medium
10/12/2010
                                                  Description




         [Siebel] Soft error while de-activating a handset from Siebel



         Payment missing in BRM




         [SCM] - Error msg is displayed when attempting to change a plan

         POS Client - Client Logs should be written to a shared Location in POS
         **UNO000022099508** GDI Malformed Response message
         OCSG JVM Tuning
         Wireless Tools Beta Test defect D3




         Wireless Tools Beta Testing defect D14 - Data is being charged at inconsistent per kb rates




         POS Travelers Checks are not getting approved in DEV-INT (After implementing defect
         5208)




         UNO000022384465 - E2E OTA's failing
         POS Server - Host entry should be changed from dukewiaia01 to aia.wireless.cox.net in
         Production
POS Server - Error message needs to be changed for the orders that have completed
Payments.
Truly 0KB MMS should not show up in Wireless Tools




Modify Blackline feed data from POS and ADS




POS Server - Enhancements to Store Hierarchy




POS Server - Configuring the web services to be a part of config file

Bill detail file is not generated during billing.
Device EDF Load

BRM/Bill Feed Comparison

AIA Retry Logic to BRM/CRM Calls
Wireless Tools Active Items Display




Support of Hybrid Devices




Production Wireless Tools Beta Testing - Minor verbiage changes
                                                                          Last Date
                 Affected Area          Remedy Ticket #   Retest Owner    Retested




Cox Branded Phones;Oracle Siebel CRM          NA             Sunita      10/12/2010



Oracle Siebel CRM                             NA             Biplab      10/14/2010




Oracle Siebel CRM                             NA            Barnali      10/12/2010

Oracle Retail POS                             NA            Adarsha      10/20/2010
Oracle OSCG Active Mediation           UNO000022099508       Ram          Pending
Oracle OSCG Active Mediation           UNO000022178507       Biplab      10/19/2010
Wireless Tools                                NA            Ashish       11/1/2010




Wireless Tools                                NA            Ashish       11/1/2010




Oracle Fusion + AIA                           NA             Ankit       10/12/2010




Oracle Fusion + AIA                    UNO000022384465      Barnali      10/12/2010

Oracle Retail POS                             NA            Adarsha      10/12/2010
Oracle Retail POS                   NA       Adarsha        10/12/2010
Wireless Tools                      NA       Gaurav         11/1/2010




Legacy Middleware                   NA        Ankit         10/21/2010




Oracle Retail POS                   NA        Ankit         11/2/2010




Oracle Retail POS                   NA        Ankit         10/12/2010

Oracle BRM                          NA       Sunita           11/3/2010
UIM/OSM                             NA       Gaurav         11/2/2010

                 BRM/ICOMS          NA       Deepak         12/6/2010

AIA                                 NA       Adarsha         Pending
Wireless Tools                      NA       Gaurav         11/10/2010




Product Catalog/Oracle Siebel CRM   NA   Siddharth Somani   11/30/2010




Wireless Tools                      NA        Gaurav        10/13/2010
  Retest Result                         Comments / Observations                         Recommendation / Next Steps


                  Steps:
                  Go to the MDN's subscription page.
                  Go to the installed assets.
                  Click on disconnect and select the reason for disconnect as "CBS-     Defect is Passed.
                  Business Closed" .                                                    Device is getting disconnected successfully, no
                  click on Submit button.                                               soft error is occurring.
                  Expected Result:
                  MDN should get disconnected and device should get deactivated.        Order #: 1-191799789
                  Actual Result:                                                        MDN#: 4048575777
Passed            MDN is disconnected and the device got deactivated successfully.      Billing Account #: 1-2RHDLH
                  A remedy ticket is logged to remove additional fields shown in the
                  payment type. CUI000000529196
Removed                                                                                 QC comments updated

                  The warning that is displayed, is expected for this scenario.
                  When we go from one credit back plan to another, CRM
                  changes the associated discounts in the background. So the
                  user has to click on PROCEED, so that the CRM will configure
                  the products properly.

Passed            Passed in Production
                  Defect retest passed in production. All Logs are shown in
Passed            centralized location
Pending
Removed           The fix was rolled back on 10/19                                      QC comments updated
Passed                                                                                  QC comments updated

                  Data charges are seen consistent with the usage (i.e. $0.01 per kb)

Passed                                                                                  QC comments updated

                  Steps:
                  1. Create an order for an accessory in Seibel
                  2. Verify the order
                  3. Make payment of the order in POS through Travelers Check
                  Expected Result:
                  The payment should go through
                  Actual Result:
                  The System goes offline when payment mode as Travelers Check is
                  selected
Failed            Seibel Order ID: 1-191418649
                  AT&T Port In successfully executed.
                  MDN:6787561694
                  Order #:1-191392452

Passed            Passed in Production
                  Spoke to Santhosh N from Accenture, he validated the change in Prod
Passed            AIA webservices and confirmed the same.
              Steps:
              1. Create an order $0.00 (or any amount) and tender it out in
              POS to get the Receipt.
              2. Try re-querying the same order in POS
              Expected: User should get an error message saying" This
              order has already been processed an cannot be retrieved at
              this time
              Expected: User is getting an error message saying" This order
              has already been processed an cannot be retrieved at this time
Passed        Order #1-191418452, 1-191418477, 1-191418501
Passed        Defect is under retest                                                    QC comments updated

              As per email from Brandon Pettus the defect is passed in
              production.
              Steps:
              1. Get the Blackline feed file.
              2. Get the financial data verified.
              Expected Result: The financial data should be correct in the file.
              Actual Result: The financial data is correct in the blackline feed
Passed        file

              Macarthur Mall Store has been newly setup.
              Steps:
              1. Make an order/bill payment for a newly setup store
              Expected Result: The transaction should be successfully
              Actual Result: The transaction is successful.
              Transaction Number: 001730010022
Passed

              Steps:
              1. Create an order for an accessory in Seibel
              2. Verify the order
              3. Make payment of the order in POS through Travelers Check
              Expected Result:
              The payment should go through
              Actual Result:
              The System goes offline when payment mode as Travelers Check is
              selected
Failed        Seibel Order ID: 1-191418649
              Bill Detail file is getting generated.
Passed        Verified for Billing Account #: 1-JZEO2
Removed                                                                                 Postpone to 11/02 release
              The amount for the ICOMS account in the Bill Feed file and
     Passed   BRM are same. The ICOMS #215013155104. The Bill amount
              is $125.99.
Pending
Passed
              This defect can be Closed as successfully Verified.
              We are able to get a separate list of Devices replicated for MVNo and
              BOT with relevant coloring w.r.t the relevant Network Indicator (Cox or
Passed        CoxPlus)


              Defect retest passed in production. Please see below retest results:
              ·   "Messaging" Is displayed on the Summary page and Usage page
              summary section and detail section instead of "Message"
              ·   "Plan Minute used" is displayed on the Summary page and the
              Usage page summary section instead of "Minute used"
              ·   The new tab verbiages are
              o    "Account Summary" instead of "Summary"
Passed        o     "Usage Detail" instead of "Usage"                                   QC comments updated
Deployment Date 10/12/2010

  QC #/TCR/TERs   Severity


      1469         2-High




     CR 92          NA


      1415        3-Medium


      1416        3-Medium




      1418         2-High




      1419         2-High
1420    2-High


1422   3-Medium




1427   3-Medium




1429    2-High
1458a   3-Medium
1485    6-Tracking




1319      4-Low
10/12/2010
                                                Description

             POS Server - Increase the Timeout interval while fetching Order from Seibel CRM
                                                 system


         Global POS Receipt Editing - Need to modify the text in our POS machines globally
             across different markets instead of having to modify one machine at a time


                        Disconnected MDN's have to be returned back from aging


                          The existing (pre-9/26) HP Policies are missing in UIM




                                       UIM fetching multiple MDN's




               Fetching MDN from a reserved MDN block that was assigned against ICOMs
                                              account
 Unable to Activate the Old (Freed) ESN with new subscription after the ESN Swap
                                  was performed.

MDN assigned with Administrative Class Test is not retrieved




 Client Side BS needs to modified for adding code to Destroy object at end of code




             PV1.1-INCORECT VM NUMBER BEING PROVISIONED
ASAP is provisioning incorrect number when setting the hotline number on
                  suspended accounts (interim solution)
          Change OCSG timer from 5 sec to 3 sec (for Interop)




      POS Server - Return order showing incorrect change amount
                                                  Last Date
Affected Area   Remedy Ticket #   Retest Owner    Retested


   POS               NA           Gaurav/Ankit   10/19/2010




   POS               NA           Gaurav/Ankit   12/8/2010



   UIM               NA             Adarsha      11/2/2010



   UIM               NA              Biplab      10/19/2010




                 UNO0000
   UIM           22514150           Deepak       12/6/2010




                 UNO0000
   UIM           22497538           Barnali      10/19/2010
       UNO0000
UIM    22513700   Siddharth   10/19/2010


UIM      NA       Deepak      12/10/2010




CRM      NA        Barnali    10/19/2010




       UNO0000
ASAP   22522336     Ankit     11/2/2010
       UNO0000
ASAP   22541261     Sunitha      11/8/2010

OCSG     NA         Deepak        Pending




POS      NA       Gaurav/Ankit   10/19/2010
 Retest Result                          Comments / Observations
                 We tried 2 RMA orders. Both are completed and payment were fetch
Passed           successfully.
                 Defect Passed in Production.
                 Global POS Receipt Print started working. The current information in the
                 receipt is about a promotional offer of 500,000 Pennies.
Passed           Transaction ID: 000010010258; 000010010259

                 This issue cannot be executed, New issue being raised issue #
Removed          1462 to install a patch which is still in a pending status.
                 Tested PASSED.
                 The Cox-Data & Cox-MVNO are now shown in the UIM under
Passed           the MVNO HP Policy


                  Billing account 1-3ZAIGZ with 2 new sales order at same instance
                 created and clicked get MDN at same time and both MDN got
                 successfully from UIM
                 Sales order# 1-261030793
                 Mdn: 4055436040
                 Sales order#1-261151622
Passed           Mdn:4055436029

                 As per Garima Bichhal's comment dated 9/17/2009, we have tested the
                 Resource Id is "840" with amount adjustment and and the Resource Id =
                 "5000010" with minutes adjustment. Please refer to the attached
                 screenshot for details of the orders.

                 MDN used: 4048400918
                 Billing a/c #:1-8JZXY

Passed           Passed in Production
             Upgrade/Downgrade:

             ESN1: A00000048D9803 with MDN 4047594047 -> ESN2:
             A000001D110E4E




             After Swap, ESN 2 was activated with the MDN 4047594047
             successfully

             After activation, the Custom Status for ESN1 in UIM was Blank
             with status as “Unassigned”




             Like-Like ESN Swap:

             ESN3: A100000DA8AA72 with 4044849173 -> ESN4:
             A100000DA8AA76

             After Swap, ESN 4 was activated with the MDN 4047594047
             successfully

             After activation, the Custom Status for ESN3 in UIM was Blank
             with status as “Unassigned”




             So, it looks like the issue has been resolved and the ticket can
             be closed.

             We are now able to activate the earlier ESN successfully after
             ESN Swap and the status is shown as Blank instead of “Swap”

Passed
             MDN#405-543-6391 is assigned to ICOMS#131063388201 in
             UIM .A new sales order is made on this particular ICOMS
    Passed
             Accout, The reserved MDN is displayed when clicked GET MDN
             button.
             The subscription can be successfully suspended after it was previously
             suspended and resumed.

             MDN used: 4048400918
             Billing a/c #: 1-2P8BB0


Passed       Passed in production
             Steps:
             1. Configure Voice Mail on an active MDN
             2. Leave a voice mail on the number
             3. Retrieve the voice mail and listen to it
             Expected Result: Correct Voicemail box should be configured
             and voicemails should work
             Actual Result: Voice Mail Box is configured correctly and
             voicemails can be accessed.
             MDN Utilized: 4055436511 & 4055436003
Passed
          Steps:
          Suspend a BOT Mobile
          Make MO call form suspended MDN
          Expected Result:
          MO calls made from suspended number takes to a Voicemail IVR.
          Actual Result:
          MO calls made from suspended number takes to an IVR saying “Your
          call can not be completed, Please hold for the Cox Communications
          costumer care representative; your call may be recorded or monitored
          for the quality purpose “and after that the call gets connected to
          Costumer care rep.
Passed
Pending   In QC this deffect issue is still in open status

          Steps:
          We created a Provide orders with 3 Accessories
          Create a RMA order to return one of the accessory
          Expected Result:
          Recipt should show only the returned item not other times
          Actual Result:
Passed    Working as Expected
Recommendation / Next Steps




QC comments updated.




Comments updated in QC
Comments updated in QC
QC comments updated.
Deployment Date 10/27/2010
           QC #/TCR/TERs     Severity
DID62173                       NA
DID62245                       NA
DID62259                       NA



5261/ DID61911                 NA



TER05                          NA




1376                           NA




1481                           NA




1487                           NA
1488                           NA



ECM000000138229                NA
61289   NA
                                    Description
                                                                                        Affected Area
GL Upload                                                                         BRM
Restart OC4j_SOA and modify logging parameter                                     AIA
UIM: Modify device configuration                                                    UIM
Settlement decryption service can not handle more than 500 records for Credit card
decryption - when settlement includes more than 500 records, the decryption service
for processing Credit Card fails.                                                   Paymentech
Device EDF Load - solution to process the EDF file at a much faster rate and
eliminate the impacts to regular Sales Order and OTA, as well as eliminate the
dependency on OSM.                                                                  UIM




BOT Release 1.1 Number Porting UIM is displaying an error in OSM when
submitting an activation request in Seibel in QA2                                 AIA




Lerg Rate Center is being displayed wrong in production in UIM User Interface     UIM




UIM does not allow to add new HP Policies from UI                                 UIM
Naming convention issue with Rate Center creation                                 UIM

                                                                                  Wireless Security
IP Pool change                                                                    Operations
Increase MaxConnection setting in AIA on both the nodes   AIA
                                 Last Date                                            Recommendation /
Remedy Ticket #   Retest Owner   Retested     Retest Result   Comments / Observations Next Steps
     NA                          11/8/2010   Passed

     NA                          11/8/2010   Passed

     NA                          11/8/2010   Passed



     NA             Adarsha       Pending    Pending



     NA              Ankit        Pending    Pending

                                                              Defect Passed in
                                                              Production. Please
                                                              Close the defect.
                                                              Activate a Port In
                                                              MDN on BOT
                                                                                    Comments
                                 12/1/2010      Passed        Network and verofy
                                                                                    updated in QC
                                                              the status of UIM in
                                                              OSM. The number
                                                              should be succesfully
                                                              activated.
                                                              MDN: 4052046339
     NA              Ankit


                                                              Steps:
                                                              Login into UIM
                                                              Select Telephone
                                                              Number Link
                                                              In Specification Select
                                                              LERG NPA-NXX-X. Click
                                                              Search.
                                                              In LERG Rate Center
                                                              Column proper rate
                                                              center is displayed.
                                                              Click on any Phone
                                                              Number .In Phone
                                                              number Summary Page
                                                              proper LERG Rate
     NA                          11/8/2010   Passed           center is displayed

                                                              This Defect is still in
                                                              pending status because
                                                              we are waiting for DM
                                                              team to confirm
                                                              whether the defect is
                                                              released for production
     NA            Jyothsna       Pending    Pending          or not.

     NA            Jyothsna       Pending    Pending



     NA              Ankit        Pending    Pending
NA   11/8/2010   Passed
Deployment Date 11/02/2010
           QC #/TCR/TERs     Severity




DID62011/ 1451               4-Low




DID62405/ 1496               4-Low
DID62337/ 1550    4-Low


ECM000000137081    NA



ECM000000007882    NA
DID62381           NA
DID62327           NA
DID62465           NA



NA                 NA
DID62455/1553   2-High


DID62455/1532   2-High
                                     Description
                                                                                    Affected Area




Product Catalog - Remove default family plan Emp Premier Family Unlimited Talk
and Premier Family Unlimited Talk from the Employee and Consumer Bundles         Product Catalog




Product Catalog - new internet on the go activation fee                          Product Catalog
Product Catalog - Unlimited text and Unlimited Web exclusion - Add a new
constraint to the Voice Plans and Employee Voice Plans sub-packages to exclude
Unlimited Text and Unlimited Web products when the user selects a family voice
plan.                                                                            Product Catalog
AAA - This change is for the certificates used on the AAA API for
adding/removing/updating users.                                                  AAA


The OTASP IVR 1.3 Release to address BPT PRL Updates                             Interop
Restart OCSG Bridgewater java process                                            OCSG
AIA: Add DVMs for Tulsa TeleSales Market                                         AIA
UIM: Add Device Configuration for Sierra Module                                  UIM

Replacing 10 Gig card on DUKESSWSFW02 - The only potential to impact wireless
is the URL wirelesstools.cox.net - failover                                   Wireless Tools
Fixing the error that occurs while adding MDN to shared group - When tried to
Submit a Sales order Status is FAILED-"Family Shared Plan Creation Failure -    BRM
Data Usage - Fixing Bucket Balance not showing correct data usage (usage 0.08MB
but Bucket Balance is showing 1)                                                BRM
                                  Last Date                                            Recommendation /
Remedy Ticket #   Retest Owner    Retested     Retest Result   Comments / Observations Next Steps



                                                               STEPS: Entered in to
                                                               default acccount in siebel
                                                               and checked in the voice
                                                               plans catalog whether the
                                                               Employee premier Family
                                                               unlimited is removed or not.

                                                               Entered in to Employee
                                                               account in siebel and in
                                                               voice plans catalog
                                                               checked for Default plan is
                                                               removed or not.

                                                               Expected Result:

                                                               In the Default Account
                                                               Employee Premier Family
                                                               Unlimited talk is to be
                                                               removed.
                                                               In the Employee account,
                                                               Default Family plan is to be
                                                               removed.

                                                               Actual Result: Product
                                                               catalog updated as
NA                 Jyothsna      11/11/2010   Passed           expected


                                                               Steps to recreate the defect
                                                               1) Create the provide sales
                                                               order for Cox Wireless
                                                               Mobile Broadband Main
                                                               Package.
                                                               2)Do not waive off the
                                                               activation fees.
                                                               Excpected : Internet on the
                                 11/30/2010      Passed        activation fees is not        updated in QC
                                                               taxable and should have 0
                                                               tax on clicking calculate tax
                                                               button.
                                                               Actual: Internet on the
                                                               activation fees is not
                                                               taxable and has 0 tax on
                                                               clicking calculate tax
                                                               button.
NA                   Neeti
                                                            1. Start making a
                                                            provide order for family
                                                            plan for Default Billing
                                                            Account.
                                                            2. Customize the order
                                                            3. Enter the message
                                                            and data options
                                                            4. Repeat the steps for
                                                            Employee Billing
                                                            Account.
                                                            Expected
                                                            Result:Econfigurator is
                                                            expected to work fine
                                                            with no issues and
                                                            invalid options appear
                                                            in red
                                                            Actual Result: new
                                                            constraint is added to
                                                            the Voice Plans and
                                                            Employee Voice Plans
                                                            sub-packages to
                                                            exclude Unlimited Text
                                                            and Unlimited Web
                                                            products when the user
                                                            selects a family voice
UNO0000                                                     plan. The invalid
22542067             Gaurav          11/11/2010   Passed    options appeared in red.


NA                   Sowmya           Pending     Pending
                                                             As per the ticket
                                                            description this is a H/W
NA               Sidharth Pattnaik   12/3/2010    Removed   related issue.
NA                                   11/8/2010    Passed
NA                                   11/8/2010    Passed
NA                                   11/8/2010    Passed
UNO0000
22608235, part                                              Defect removed, it being a
2                    Sowmya          12/7/2010    Removed   hardware issue.
                                           The following scenrios
                                           were tested to verify
                                           the Add and remove
                                           functionality for shared
                                           plans.
                                           a) Switching a existing
                                           Subscription from
                                           individual bucket plan
                                           to shared plan
                                           b) Creating a new
                                           subscription with Add-
                                           on line and adding to
                                           shared plan bucket
                                           c) Switching a existing
                                           subscription from
                                           shared plan to
                                           individual bucket plan.

                                           4049017090 (Parent
UNO0000                                    Mdn) ; 4049017091
22592999   Deepak    11/29/2010   Passed   (Child Mdn)                 QC Comments updated
                                           Successsfully shared plan
NA         Barnali   12/1/2010    Passed   is created                  QC Comments updated
Deployment Date 11/05/2010
   QC #/TCR/TERs   Severity
DID62383             NA
DID62565             NA




DID62407/ 1567     2-High




DID62355/1565      2-High




DID62489/ 1571     4-Low




DID62643/1553      4-Low
DID62643/1532      2-High




DID62643/1631      2-High
e 11/05/2010
                                             Description
                                                                                           Affected Area
          Restart OCSG Bridgewater java process                                         OCSG
          HP OMADM: Deploy BOT functionality for OTA                                    HP




          Product Catalog - Add LG Axis                                                 Product Catalog




          New Accessories                                                               Product Catalog




          Product Catalog - Upon accessing data/web session from aircard/datacard,
          duplicate unbilled data records are being generated                           Product Catalog


          Fixing the error that occurs while adding MDN to shared group - When tried to
          Submit a Sales order Status is FAILED-"Family Shared Plan Creation Failure      BRM/AIA
          Data Usage - Bucket Balance is not showing correct data usage (usage 0.08MB but BRM/AIA




          Bucket Balance query - Performance issue with Bucket Balance query            BRM
                                  Last Date                                            Recommendation /
 Remedy Ticket #   Retest Owner    Retested    Retest Result   Comments / Observations Next Steps
NA                                11/8/2010       Passed
NA                                11/8/2010      Passed
                                                               LG Axis and HTC
                                                               Wildfire are added in
                                                               Phone list in production Update in QC
                                  11/30/2010     Passed
                                                               and can be selected
                                                               from the Phones
NA                    Neeti                                    dropdown
                                                               New Accessary
                                                               Plantronics Voyager
                                  11/30/2010     Passed        Pro+ Bluetooth Headset
                                                               is added in Product
NA                    Neeti                                    catalogue
                                                                                          Steps: Tried to Access
                                                                                          the web with the
                                                                                          aircard/datacard
                                                                                                   checked in the
                                                                                          siebel for unbilled
                                                               The defect has been        events data records.
                                                               retested in production and
                                                               sucessfully passed.        Expected: On
                                                                                             Accessing web from
                                                                                             Datacard, unbilled data
                                                                                             records should
                                                                                             generate properly
                                                                                             without any Duplicate
UNO0000                                                                                      unbilled events data
22606810            Jyothsna      12/1/2010      Passed                                      records.

                                                               Able to create a family plan
UNO0000                                                        without Family Shared Plan
22592999             Deepak       11/29/2010     Passed        The defect has
                                                               creation failure been        QC Comments updated
NA                  Jyothsna      12/1/2010      Passed        retested in production
                                                               Defect Passed in
                                                               Production. Please Close
                                                               the defect.
                                                               Bucket balance is
                                                               displayed if a limited plan
                                                               is selected or else for Pay
                                                               As You GO. There is no
                                                               bucket balance entry for
UNO000022574                                                   Unlimited Plan.
568                  Sowmya       11/24/2010     Passed
Deployment Date 11/09/2010
   QC #/TCR/TERs        Severity




      CR50         NA




      CR57         NA




      CR59         NA
      CR101        NA




     CR113a        NA
     CR116         NA
  CR125      NA




  TCR06      NA
  TER04      NA


  TER20      NA




  TER27      NA
TER32a & c   NA




 TER33       NA
 TER44a      NA

  1164       5-Enhancement




  1339       3-Medium
  1375       2-High




  1378       2-High
1379   2-High




1380   2-High




1381   2-High




1388   2-High




1424   3-Medium
       1426        2-High




       1440        3-Medium




1459               5-Enhancement




1464               2-High
   1466/DID62871   2-High
        1513       2-High

       1529        2-High




       1535        6-Tracking
1367   3-Medium




1368   3-Medium




1369   3-Medium
1371   4-Low
1372   4-Low
1373   3-Medium
1441   2-High




1489   3-Medium


1505   3-Medium




1533   2-High




1622   2-High
1358   3-Medium
1521   2-High
                                       Description




Pick product window and Product Catalog modifications




Ability to resubmit port in data – without being required to start over




Port In Details Window
Caller Id Blocking Treatment




KPI Reporting for activations/provisioning
Change MVNO & BOT Literals in CRM
MVNO rebate program reporting




Additional notes functionality for porting cancellations
                                                           st
Partial month charges for customers who activate on 1           day of bill period


Convert Voice Provisioning to Asynch




Time zone display for Messaging and Data usage
Display correct activation status in CRM




Increase address line size in OSM to match CRM
Automatically apply ETF to subscribers porting out

Dunning suspension not suspending MDN‟s at HLR




Customers receiving MBM discounts when haven‟t activated phones
Some tax transactions missing Vertex tax descriptions




SMS messages sent to 7 digit number are charged as international
Invalid action code response message from AIA




Port In Swap MDN is hanging




Sprint Error – sending old and new Service Codes




Max 7 subscriptions for a Billing Account




Modify Order should not be allowed on suspended subscription
Unable to print receipt for $0 Provide Order




MDN status is not changing to unassigned after it is disconnected




Set Network Indicator for the BAN




SMS notification upon crossing threshold
Fix Zone Mapper table
ETFs not calculating for ported out MDNs

Fix Core Order Payments for POS




Too many Connections opened on AIA Node 4
Messages in Messages Used Meter do not match message history




Message Meter remaining at „0‟ despite messages appearing in History




MB Used Counter is incorrect
Summary Page not formatted correctly (for Child Account) when using Firefox
Plan Page not formatted correctly (for Child Account) when using IE and Firefox
Minutes in the Minutes Used Meter do not match call history
Fractional Minute Display




Incorrect columns displayed when logging into Data Card Account


Incorrect Call Type for International Outgoing SMS




UpSale is displayed when logging in Wireless Tools




Correct Description and Placement of certain Tax Items on Invoice
POS Client - Change logging levels for all terminal in all stores
Port-In Swap MDN with Invalide Action code
                                         Last Date
     Remedy Ticket #      Retest Owner   Retested




NA                     Biplab                 16-Nov




NA                     Ram kumar               2-Dec




NA                     Ram kumar              12-Nov
NA                     Sunitha                15-Nov




NA                     Adarsha/Ankit          16-Nov
NA                     Gaurav                 10-Nov
NA                Gaurav/Neeti           17-Nov




NA                Ankit                  11-Nov
NA                Ankit                  17-Nov


NA                Ashish Mishra          16-Nov




NA                Siddharth Somani   11/15/2010
NA                Ram kumar               16-Nov




NA                Ankit                  12-Nov
NA                Biplab/Ram             17-Nov

NA                Adarsha                17-Nov




UNO000022440908   Neeti                  11-Nov
UNO000022491003   Sunitha                17-Nov




UNO000022492169   Ajit                   18-Nov
UNO000022493272   Sidharth Pattnaik   15-Nov




UNO000022493386   Neeti               15-Nov




UNO000022493398   Nitin               15-Nov




UNO000022485410   Ankit               10-Nov




NA                Ankit               10-Nov
UNO000022508898   Adarsha      10-Nov




NA                Neeti        12-Nov




NA                Sunitha      12-Nov




UNO000022264687   Ram kumar     1-Dec
NA                Adarsha      17-Nov
UNO000022333977   Biplab/Ram   17-Nov

NA                Adarsha      16-Nov




UNO000022576364   Ankit        11-Nov
NA   Neeti    12-Nov




NA   Sowmya   12-Nov




NA   Sowmya   12-Nov
NA   Neeti    10-Nov
NA   Neeti    10-Nov
NA                Jyothsna         12-Nov
UNO000022380792   Deepak           12-Nov




NA                Jyothsna          1-Dec


NA                Jyothsna         12-Nov




CUI000000532966   Deepak           18-Nov




UNO000022629186   Deepak            18-Nov
NA                Adarsha           29-Nov
NA                Ashish     Pending
         Retest Result




Passed




Passed




Passed
Passed




Passed
Passed
In progress




Passed
In progress


Passed




Failed
Passed




Passed
In progress

In progress




Passed
In progress




Passed
Passed




Passed




Passed




Passed




Passed
Passed




Passed




Passed




Passed
In progress
In progress

Passed




Passed
Passed




passed




passed
Passed
Passed
Passed
Passed




Passed


Passed




Passed




Passed
Passed
Pending
                                      Comments / Observations

New Tabbed Pick product configurator is shown

- The Siebel Product Configurator now displays a tiered level look

Following scenarios were tested:

Scenario 1: This is PASSED

When user doesn't perform OTA, and Port in details are incorrectly given we are able to re-submit
the port in order. MDN - 7706868741

Scenario 2: This is Passed
Steps:
1. Create a Port In sales order with incorrect Port In details (Except MDN).
2. Activate a device though OTASP.
3. Cancel the Port In request in MVNO.com
4. Raise a SR for Port In Resubmit
5. Submit the SR and Rectivate the device through OTASP

Expected Result:
Able to resubmit Port In details through Port In Resubmit SR
Actual Result:
Resubmitted Port In details through Port In Resubmit SR




Verified the Port in Details window adds.
MDN: 6784883563
Steps:
1. Try to port in an OSP number to COXPLUS.
Expected Result: Should be able to verify the new adds in PortIn window.
Actual Result: Should be able to verify new adds in PortIn window like carrier type, carrier name,
other TNs and so on.

In Siebel private number is displayed in unbilled usage
Per the requirements document, we have validated the following processes in AIA for the below
MDNs. All these instances have KPIReportServiceProcess linked to them in AIA

MDNs used - 4048579925l, 7575593157
Processes validated:
GetDeviceStateOSMProvABCSImpl
ValidateCustomerTelespreeToCRM
ActivateDeviceOSMProvABCSImpl
TaskCompletionNotificationOSMReqABCSImpl
OrderCompletionNotificationOSMReqABCSImpl
GetDeviceParameterOSMProvABCSImpl
BOT Literal is COX and MVNO literal is COX Plus
Have to wait for the customer to be in production for 33 days before the information is populated
in a report and is send to Young America for rebate authentication
Defect Passed in Production. Please Close the defect.
Steps:
1. Try to perform a Port In Swap with a non-matching CSA
Expected Result: Port In Swap will not work and Additional Notes will be populated in Notes field
explaining the error code.
Actual Result: The Port in Swap did not work and additional notes were populated.
MDN: 6785482872
Need to wait till Bill Generation for the billing account
Time Taken by IVR during activation process is less when compared to MVNO. This is due to the
OSM sending the response back to Siebel/device even before HLR Voice activations to comply
with SLA requirements




Tested for Voice, Messaging and Data with following observations:
For Voice and Data, the timezone displayed is correct
However, for Messaging (i.e. SMS events), although correct value for time is displayed, the
timezone depicted is GMT instead of EST
This needs to be corrected and issue needs to be then verified again
Test MDNs: 6784817751, 4048575305
Note that all events were tested for pre and post 11/9 code drop
Able to see Network Service Status and Billing Service Status now and
Defect Passed in Production. Please Close the Defect.
Steps:
1. Add an address in CRM which has more than 50 characters in Address Line1, Line 2
2. Make a new Provide order and use the added address.
3. Check in OSM for the address field with the help of the Seiber Order ID
Expected Result: OSM displays the address without any problem.
Actual Result: OSM displays the address without any error.
Seibel Order ID: 1-225740164
Need to wait for the Bill after Port Out of a MDN within Contract

Can be tested before 11/16
Defect passed in Production. Please close the Defect.
Billing account :1-2U8T0D
MDN:7575595124 (Awaiting activation)

MBM Minutes are not reflected in the Bill generated for Nov 28 - Dec 27 2010 for awaiting
activation subscription.

Bill Feed file needs to be verified with the Kathryn Hodgson for Tarnsactions of Vertex
The defect retest is Passed in Production.

SMS sent for the 7 digit number is considered to be an invalid number and fails to send the SMS.
Thus the unbilled events are not shown for the SMS which are not sent.
MDN: 6784271597
BPEL Process name ActivateDevicePortInOSMReqABCSImpl displays
<ns:vResponseMessage>Successfully Updated
</ns:vResponseMessage>
Siebel Notes: 1) Port Due Date & Time
2) Port In Activation Confirmation received from Porting System
MDN:4047723011
Service request:1-223085220
Steps:
1)Port number eligibilty was checked.
2)Service request was raised and all port-in details were entered.
3)Submit the Service request.
Expected Result:
1)Port-in swap should fail with if different CSA used.
2)Port in swap successfully completed for same CSA.
Actual Result:
1)Port in swap fails with correct error message.
2)Port in Swap completes for same CSA with error message in notes of Seibel CRM that "Red
knee invoication failure"

 Setup: Required an active phone with Data Block Plan
Steps:
1. Modify the order from blocked data to Pay As You Go.
2. The order should be Successfully Submitted
Example 1:
Order: 1-229129276, 1-229298989
MDN: 4022159079
Example 2:
Order: 1-228961752
MDN: 4048578995
Actual Result: System giving OSM Failed when we modify Data from Block to Pay As You Go.
Expected Result: The order is successfully submitted on changing the data plan from Block to
Pay As you Go

Note: Pay as You Go to Block Data is also getting passed.
Defect Passed in Production. Please Close the defect.
Steps:
1. Try to make a new subscription in a billing account which already has 7 subscriptions.
2. Click on Customize.
Expected Result: It should not allow to customize and should throw a message displaying that
the billing account already has 7 subscriptions.
Actual Result: It throws a message and does not allow a new MDN.
Note: A new ticket has been raised for the error message: CUI000000551689.
Defect Passed in Production. Please cose the defect,
Steps:
1. Suspend the MDN through a SR
2. Once the suspension is complete, trigger a Modify Order from Installed tabs
Expected Result: Modify Order should not be allowed
Actual Result: Modify Order is not allowed
MDN: 4045936668
Retested and passed in Production here are the order details.

1-221510662, 1-221510241
MDN:4047723011
Precondition:
1)Need an active MDN.
Steps:
1)Disconnect the MDN
Expected Result:
MDN should show installed unassigned in UIM.
Actual Result:
MDN shows installed unassigned status in UIM
Steps:
Enter the billing account and open the details.
Go to address tab and check the network indicator.
Expected Result:
Network indiactor should display COX, COXPLUS or NONE for corresponding address.
Actual Result:
Able to see the network indicator for different address.
Successfully received SMSs about threshold percentage usage and ASL scenarios.
Steps:
1. Selected the MDN, which is below 90% of usage and ASL.
2. Try to use voice, SMS, data.
3. Verified whether we get SMSs for different percentages like 90%, 95% and 100% of usage and
ASL scenarios.
Expected Result: We should be able to receive SMSs which tells about the threshold limit of
usage and ASL scenarios.
Actual Result:
1. We have received SMSs after 90%, 95% and 100% completion of ASL usage.
   ASL SMS: 4049015631
   ASL Voice: 4049015600
   ASL DATA: 4049015626
   ASL Content D/L: 4049015618

2. We have received SMSs after 90%, 95% and 100% completion of Voice usage.
   Voice Usage: 4049015573
3. We have received SMSs after 90%, 95% and 100% completion of SMS usage.
   SMS Usage: 4049015595


Need to wait for the Bill after Port Out of a MDN within Contract
Transaction IDs - 001015010522, 001015010523. Cash and Split payment (Cash & CC) for core
orders are successful.
Defect Passed in Production. Please Close the defect.
Steps:
1. Tender a Wireless Order from POS
Expected Result: The order should be successfully tendered
Actual Result: The order is successfully tendered
Transaction ID's: 000010010228; 001015010516
MDN:4043241774
Precondition:
1)Need an active MDN.
Steps:
1)Send 4-5 messages from the active device.
Expected Result:
Messages should be updated in Seibel unbilled events,BRM and Wireless Tools account
simultaneously.
Actual Result:
Messages gets updated in Seibel unbilled events,BRM and Wireless Tools account
simultaneously.




Defect passed in retest
verified for both 300 plan and pay as you go plan and message meter is showing the correct
count
Attached retest screenshots




Defect retested and passed
The MB used counter is now showing the exact count of MBs of data used
Summary page is formatted correctly in child account when using Firefox
Page is correctly formated in IE and firefox for child account.
Defect passed in retest
verified the call history and minutes for wireless tools.
Attached retest screenshots
voice mintues are rounded in crm and brm



The defect has been retested in production and sucessfully passed.




Defect retested and passed
Attached retest screenshots.


1. The UpSale page will be displayed if there are no active MDN associated with the Billing
Account - PASSED

2. Disconnected number will be listed in the MDN drop down, but if a disconnected number is
selected then the message "The selected MDN is Disconnected" will be displayed - PASSED

3. If a disconnected number is selected on the Usage Detail page then disconnected message is
displayed but without any usage details - PASSED

4. If the account holder logs on with a multi line account than contains disconnected MDNs and
at least one active MDN, then the disconnected MDNs and active MDN(s) will be listed in the
MDN drop down on all of the pages - PASSED

5. If the authorized user (child account) logs on and was bound to a previously active MDN (from
a multi-line account) that is now disconnected then the UpSale page will be displayed. The
UpSale page is displayed because the authorized user is not bound to a MDN. IDM only shows
active MDN on the My Account ---> Manage Profile page. - In Passed




Defect Passed in Production. Please Close the defect.
Verified the Tax descriptions for Omaha & Orange County for the Billing Accounts 1-2G5IND& 1-
2G6M01. The tax descriptions have been changed as per the defect description. Per Kathryn
Hodgson, HRD tax description changes have also been validated by Billing & Validation Team.

Log levels are updated.
Recommendation / Next Steps
QC comments updated




QC comments updated
QC comments updated




QC comments updated




QC comments updated




QC comments updated




QC comments updated
QC comments updated




QC comments updated




Updated in QC and share portal




QC comments updated
QC comments updated
Steps:

300 mssg plan - MDN # 4043241774
Login to seibel and verify the bucket
balance of sms usage
login to wireless tools and verify the
message meter
Send sms from the device
Verify the seibel bucket balance to
reflect new sms usage
Refresh the wireless tools message
history to verify the updated message
counter

Repeat the same steps for pay as you
go message plan


Steps:

MDN # 4043241774
Login to seibel and check the bucket
balance for the data consumed
Login to wireless tools and check the
mobile web history and the MB counter
Browse data to consume some MB on
the device
verify the seibel to reflect the new
usage of data
Refresh the wireless tools mobile web
history and check the MB meter
QC comments updated
QC comments updated
Steps:

Voice calls usage - MDN #
4043241774
Login to seibel and verify the bucket
balance of voice usage
login to wireless tools and verify the
minutes meter
Made calls from the device
Verify the seibel bucket balance to
reflect new call usage
QC comments updated
Steps: Logged in to datacard account
in wireless tools
        Checked for the columns of the
Usage details tab

Expected: The columns for Usage
details tab for data card account in
wireless tools should display same
Steps:

MDN # 4043241774
Login to seibel and check the unbilled




QC comments updated




QC comments updated
QC comments updated
Deployment Date 11/10/2010
   QC #/TCR/TERs        Severity



ECM000000139927    NA


ECM00000 0139297   NA


TER09/ECM00000013
3845              NA



DID62709           NA
DID62711           NA
                                      Description




Configuration changes have to be made to the OMADM (Policy changes)

Correct the verisign.pl TNS update script so that BOT #‟s are provisioned with the
correct SPID

AAA Error - If AAA goes down, for any active session calls, BRM completes
verification, it does not capture previous sessions Upon receipt of a 5002 - Session
Not Found) the AAA system will retry the request with a new session ID


HP OMADM Change of BOT_SMSC configuration - Change IP Address (from Lab
Address to Production Address) and BIND count change
Wireless Tools: (Re-Deploy)
                                              Last Date
          Remedy Ticket #      Retest Owner   Retested     Retest Result



UNO000022522449             Ram                Pending       Pending



NA                          Ram                Pending       Pending




NA                          Ankit              Pending       Pending


                                              11/15/2010      Passed

NA                          Deepak
NA                          Deepak            11/30/2010      Passed
                                     Comments / Observations




Activation of one the Kyocera device is successful on BOT network and validated all services on
this device
Mdn:4055436576
Esn:A0000004959DEF
This DID is Passed and the issues related to this will be retested indivisualy
Recommendation / Next
Steps
To Verify this we need
an activatated BOT
device.
To Verify this we need
an activatated BOT
device.




Close this DID ticket


Close this DID ticket
Deployment Date 11/12/2010
    QC #/TCR/TERs        Severity




ECM00000 0139298    NA


TER46/ ECM00000
0139995             NA
DID62449            NA




DID62765            NA
ECM00000 0140026    NA

CR129/ DID62689     NA
                                      Description




Modify some configurations on the ANSI gateway
To identify and implement the proper quota size, in order to increase overall data
throughput speeds (2MB real-time - 128k off-line). This will be a short term, to
improve perceived speeds, until a change is determined to better address overall
design.
Product Catalog - Unhide Holiday Promotions



Update family plan sub-packages to add a property at the root level called
MultiChildrenPort.
Upgrading our load balancers
New EDF File Load - The EDF process for on-boarding a new OEM or authorized
Cox Partner
                                           Last Date
     Remedy Ticket #      Retest Owner     Retested


                                          11/30/2010
NA                     Deepak



NA                     Ashish            Pending
NA                     Ashish            Pending




NA                     Ram                   12/1/2010
NA                     Ankit             Pending

NA                     Ankit             Pending
          Retest Result


            Passed




Pending
Pending




Passed
Pending

Pending
                                     Comments / Observations

Activated one mdn on bot network and one mdn on mvno network and both Mdns got
successfully activated on its respective networks
Mdn:4055436576-BOT network
Mdn:4048401715




 This defect has been verified successfully. Now we can add MDNs which belong to family plan in
the root level of bucket.
Steps
Sales Order # 1-201588325
Recommendation / Next
Steps
Deployment Date 11/15/2010
    QC #/TCR/TERs        Severity


DID62549            NA


DID62705            NA


DID62735            NA


1575/ DID62705      3-Medium
DID62769            NA
DID62771            NA

DID62719            NA
DID62777            NA
DID62779            NA



DID62775            NA



1554/ DID62781      4-Low




1655/ DID62811      2-high
                                       Description


Product Catalog - Add Samsung Profile phone (RMA9874)
Product Catalog - Add Activation Fee Bundle to the Cox Wireless Voice Main
Package (currently, the fee and the credit are in the package but not in the bundle
and will not charge the customers correctly at activation)

Unhide handsets: HTC Wildfire, LG Axis, Samsung Profile, Milestone, My Touch
Black and Blue, HTC Desite, BOT Version f the Touch Black and Blue.

Mandatory sign while customization of voice main package is not working as
expected
Product Catalog Sync - Clean Up Script & Fix for BRM
Product Catalog Sync - Clean up Script for AIA
OKC & RI LERG Update - Market Hierarchy is created from RI and Lerg
Administration team.
Product Catalog Sync - Restart BRM & AIA
UIM Add Device Configuration for Samsung Max i100


Production issue around the deployment of CR92 which adds marketing information
to the POS receipt
Internal Java exceptions when OCSG server fails and recovers for 5002 error.
Change related to response from AM to AAA. Also added parameters in error
response which were mandatory eg: Auth Application Id and completly eliminated
GSU Pool ref parameter.

Wireless Tools - Invalid date range messages appearing after time change from
EDT to EST. Invalid date range messages are being generated on the Usage page
if the end date for the date range is equal to or later than 11/08/10 and the start date
is 30 days prior to the end date. The message is only issued when selecting a new
MDN number or the Go button is clicked on the Usage page and the end date is
equal to or later that 11/08/10 and the start date is 30 days prior to the end date.
                                                   Last Date
          Remedy Ticket #          Retest Owner    Retested    Retest Result

                                                  11/30/2010     Passed
NA                          Neeti

                                                  11/30/2010     Passed
NA                          Neeti

                                                  11/30/2010     Passed
NA                          Neeti

                                                  11/30/2010     Passed
UNO000022484326             Ajit
NA                          Ajit                  12/2/2010      Removed
NA                          Ajit                  12/2/2010      Removed


NA                          Adarsha                 Pending      Pending
NA                          Adarsha                 Pending      Pending
NA                          Neeti                   Pending      Pending




NA                          Neeti                  12/8/2010      Passed




NA                          Ankit                   Pending      Pending




NA                          Ankit                 11/29/2010 Passed
                                      Comments / Observations

Samsung Profile can added in Phone list in production and can be selected from the Phones
dropdown.

Activation Fees and Activation fee credit can be seen in the Activation Fee bundle .


HTC Wildfire, LG Axis, Samsung Profile, Milestone, My Touch Black and Blue, HTC Desite, BOT
Version f the Touch Black and Blue can been in Product catalogue in Phone dropdown.
Succefully retested the defect and is Passed.
The mandatory sign is removed as soon as the required data is entered.
Here with the screen shot is attached with name "1575_Defect Retest.doc"
Clean Up Script cannot be tested here
Clean Up Script cannot be tested here




This defect is verified and can be passed.
Market information can be seen the reciept.
Order Id: 1-264197114
Receipt Number : 000010010258




Defect Passed in Production. Please Close the Defect.
1. Invalid messages only appear if the date range is not between 1 to 31.
2. If the current MDN displayed is disconnected, then on selecting a MDN which is active does not
display Invalid Range Message.
Recommendation / Next
Steps




QC Comments updated
Deployment Date 11/16/2010
    QC #/TCR/TERs         Severity
DID62875             NA
DID62869             NA

DID62887             NA




1645/DID62873        2-high


                1670 2-High
                                      Description

Sales Tax Id Clean up
Redeploy cartridges - restart UIM & OSM
add cron job entry on node 1of BRM so that Qualcomm can receive offline
mediation file




Sales Taxes should be calculated on the Full Retail Price - it's currently calculated
on the discounted price. Issue affects Shipping, Restocking, and Upgrade taxes for
some states as well.


Performance problem when logging in to Wireless Tools
                                                  Last Date
          Remedy Ticket #          Retest Owner   Retested
NA                          Adarsha                Pending
NA                                                11/30/2010


NA                                                 Pending




                                                  12/1/2010




UNO000022653202             Ankit


NA                          Ajit                  11/30/2010
Retest Result
  Pending
   Passed


  Pending




   Passed




   Passed
                                     Comments / Observations




Defect Passed in Production. Please Close the defect.
Steps:
1. Make a sales order for a CA order in Siebel selecting an actual device.
2. Select 2 year contract term.
3. Select any plan for the device and click on Done.
4. Calculate Tax
Expected Result: The TAX should be calculated on the full price of device and not the discpunted
price.
Actual Result: The TAX is calculated to actual proce and not the discounted price.
Sales Order ID: 1-253181033
The defect is been verified and found to be working fine.
The performance in logging the Wireless Tools is good and is not taking much time.
For production, loged on as laura_wireless_friend / c0xnetpass.
Recommendation / Next
Steps




Comments updated in
QC
Deployment Date 12/07/2010
  QC #        Severity
 TER 45   NA
  833a    NA
  1646    3-Medium
  1651    2-High
  1671    2-High
  1672    2-High
  1675    2-High
  1750    2-High
  1768    3-Medium
  1916    6-Tracking
  833b    NA




          R
ent Date 12/07/2010
                                          Description
                                                                                         Affected Area
         Enhancements to ASAP Provisioning Stream                                    ASAP
         Voicemail Icon not Displaying on the Handset (IT portion)                   IT
         Seibel displays GMT time zone for SMS                                       BRM
         Brew Download Charges double billed in the bill feed file                   BRM
         Same MDN's fetched for Multiple Siebel Orders                               UIM
         Removal of an MDN out of aging via UIM UI                                   UIM
         AIA calls used by Wireless Tools are taking a long time                     BRM
         Performance enhancements to reduce processing time for Interop transactions BRM
         Increase OSM Time Outs                                                      OSM
         Abandon connection time out parameter                                       AIA
         Voicemail Icon not Displaying on the Handset (Engineering portion)          Telespree
                                           Last Date
     Remedy Ticket #      Retest Owner     Retested     Retest Result
NA                     Jyothsna          Pending       Pending
NA                     Ram Kumar         Pending       Pending
UNO000022652826 Sowmya                   Pending       Pending
UNO000022657094 Ram Kumar                Pending       Pending
UNO000022657891 Deepak                   Pending       Pending
UNO000022653990 Deepak                   Pending       Pending
NA                     Sowmya            Pending       Pending
NA                     Neeti             Pending       Pending
NA                     Neeti             Pending       Pending
NA                     Neeti             Pending       Pending
NA                     Ram Kumar         Pending       Pending
Comments / Observations   Recommendation / Next Steps
Defect Management Defects
    QC #           Severity


           1394 2-High




           1500 2-High

           1509 3-Medium




           1514 3-Medium


           1526 2-High

           1644 3-Medium



           1646 3-Medium
       1647 3-Medium




       1651 2-High


1652           2-High


       1657 3-Medium
1697 2-High




1704 2-High
ment Defects
                                             Description
                                                                                                 Affected Area
         UNO000022426295 - BRM Connectivity issue in
         CreatePaymentReceiptPortalProvABCSImpl                                            BRM




         UNO000022523916/CUI000000521995 -Shared Plan usage shows MaxAvailableLim
         of 800 and CurrentBalance of 722, however MDN 4022036696 shows 156 Consumed
         Resource.                                                                         CRM/BRM
         UNO000022569708/CUI000000532741: The CSR should be able to disconnect the
         Primary MDN if the its the only MDN in the account.                               CRM




         UNO000022566443 - International Call not showing up in Siebel under Unbilled Events
         coming from Offline Mediations                                                      CRM


         UNO000022570687 - Change validation rule in UIM for Port In MDNs                  UIM
         UNO000022626345 - PV1.1-BOT Phone sends MMS or SMS to non BOT Phone
         doesn't charge the Bucket Balance                                                 Interop


         UNO000022652826 - Seibel displays post TER 27, timezone for SMS is Eastern, not
         local                                                                             CRM
UNO000022648543 - PV1.1-Bucket Balance is not reflecting usage once near the
threshold for 450 min plan                                                         CRM




UNO000022657094 - Brew Download Charges are being double billed in the bill feed
file and on invoice                                                                Brew


UNO000022633831 - Billed usage incorrect                                                  BRM


UNO000022583583 - Telspree issues                                                  Telespree
UNO000022688559 - Not able to process some of the Port-In Activations, Port-In
Swap Activations                                                                 CRM/AIA/UIM




UNO000022691747 - Wireless Tools links--Broken                                   Wireless Tools
                                         Last Date
  Remedy Ticket #       Retest Owner     Retested     Retest Result


UNO000022426295 Sowmya                 Pending       Pending




UNO000022523916/
CUI000000521995 Sowmya                    12/3/2010 Passed
UNO000022569708/
CUI000000532741 Deepak                   11/29/2010 Passed




UNO000022566443 Sowmya                   11/30/2010 Passed

                                        12/4/2010       Passed
UNO000022570687 Deepak
                                        12/4/2010
UNO000022626345 Ashish                               Removed



UNO000022652826 Ankit                    11/29/2010 Failed
UNO000022648543 Ram                 12/2/2010 Passed




UNO000022657094 Ram                 12/3/2010 Pending


UNO000022633831          Deepak   12/10/2010     Passed


UNO000022583583 Deepak             11/30/2010 Pending
UNO000022688559 Ram      12/1/2010 Passed




UNO000022691747 Ankit   11/29/2010 Passed
                  Comments / Observations                     Recommendation / Next Steps
Cannot be verified , because the defect is still open and
has not come to production for retest.

 The defect has been retested and passed in Production
with the following MDNs
4048082793
4048086413

Steps:

1) Created a shared plan in seibel with 800 money back
minutes
2) Made usage on the phones
3) checked the shared plan usage for the billing account
4) Checked the unbilled events for each of the MDNs

Expected : The number of minutes shown to be
consumed in the shared plan usage should be the exact
sum of the minutes consumed shown in the unbilled
events of each MDN
successfully primary subscriber in the account is
disconnected.                                                 QC Comments updated
Defect retsted and passed in Production and assigned to
George Rounds, requesting defect management team to
close this defect

Steps:
1) Made international call from an MDN which had two
entries which was previously disconnected and now active
registered
2) Able to see the international call entry in the unbilled
events

Expected : To see the international call entry in the
unbilled events
Actual: International call entry shown in the unbilled
events. Unbilled events screen shot attached
This issue has been retested and change validation rule
in UIM for Port In MDNs is susscessful                        Comments updated in QC
Mdn:4054310604

Part of 2.1 - (1/25/11) release
Defect Failed in Production.
Unbilled Event details for SMS still are showing in GMT
rather than EST as mentioned in description
MDN: 4043241774
This defect has been verified successfully.
Steps:
1. Create a sales order for 450 minutes plan.
2. Activate the device.
3. Exhauste minutes to reach near to threshold (450
minutes)
4. Checke unbilled events and bucket balance

Expected Result:
Bucket balance should reflect the usage.

Actual Result:
Bucket balace reflected the usage even it is at near to
threshold (450 minutes).
This defect is being verified.
MDN: 4047598721

Steps:
1.Select a device which is activated on Market Slice and
which supports BREW application to download content.
2.Download the one not free application
3. Check in Wireless tools for content download.
4. Verify Bill feed file

Expected Result:
Download should be charged one time.
Actual Result:
                                                           Waiting for Bill feed file. Bill cycle is
Waiting for Bill feed file.The Bill Cycle is 10.
                                                           on 10
MDN:4048400670(P)
       :4048401715(CH)
Mintues used for the shared plan and mintues displayed in Comments updated in QC
Bill feed file matched for that bill cycle period.Billed usage
populated correctly
                                                               QC Comments updated
 This defect has been verified success fully.
Steps:
Case 1: Port In
 MDN: 4044936397, 4042000858
1. Created a sales order for Port In in CRM
2. Triggered the activation
3. Verified the different notes CRM during Port In
completion process
Case 2: Port In Swap
1. Created a SR for Port In Swap in CRM
2. Verified the different notes in CRM during Port In Swap
completion process
MDN: 678773479, 67823105591

Expected Result:
Should be able to see all notes in CRM
Actual Result:
Should be able to see all notes in CRM

Defect Passed in Production. Please Close the defect.
On the Phone tab in wireless tools, at the bottom are 4
promo images that link back to cox.com all the 4 links are
working. They respectively rout to Accessories,
Ringtones, Wallpapers & Games                                QC Comments updated
Hot fix issues

     QC #        Severity




                 1-critical




    4704




                 3-medium




    5036
                  2-High
    5028




    4672         2-High




    5056         2-High
5201           2-High




4355           4-Low




5183           2-High




       4539 2-High


       4635 2-High



       4754 2-High




       4837 2-High




       4846 3-Medium
           4690 2-High



     DID61989 NA




     DID61989 NA
DID62333       NA




DID62347     NA
ECM000000137
936          NA




DID62457 1267 NA


ECM00000
0138169             NA



DID62429       NA
TER29/
DID62411     NA
ECM000000138
997          NA


DID62541        NA
DID62581        NA
DID62461        NA




1684/1682       2-High
DID 63047       NA
Defect # 1706
UNO22691358     2-High
                                        Description
                                                                                        Affected Area




Long Duration Calls are dropped after 24 Minutes                                             NA




MDN-MSID link took more than 16 hours. BRM Failed with Message SA 1-109911825               UIM




Encrypt customers bank account number, routing number and the payment amount when a
                                                                                            UIM
customer chooses to pay bill via Self Care.




Increase POS timeout to one hour (USB40)                                              Oracle Retail POS




Unable to tender RMA Work Orders thru Mansell POS (pointing to Shadow Lake Omaha)




                                                                                           POS
Incorrect billing time zone used by SCP for MT to traveling mobile




                                                                                              POS



Wireless Tools, after signing out user can go to the last page by pressing the back key


                                                                                          Wireless Tools


Incorrect page is shown in wireless tools after selecting disconnected MDN


                                                                                          Wireless Tools
[KGB] : Multiple issues observed with DA call                                                  DA
CUI000000379914 : Dev 5-3: Mismatch in the total amount for the customer
with ICOMS account number 215013155104
                                                                                             BRM

PROD - The 1000 message cap for Pay As You Go Messaging is not working
                                                                                          Prod Catalog




[Content Download] Account charged for failed download



                                                                                            QCOMM

Modify Order for Swap ESN is in-process state if the order was failed due to
SCM
                                                                                              AIA
Ability for Cox to generate an error message and not charge Mobile
Originating (MO) charges when text (SMS) or multimedia messages (MMS)
are sent to an invalid destination number.




                                                                                            Interop

    BRM/AIA Application fix (tuning of the query to improve 'get bucket balance' request)

                                                                                              AIA


     Database change to create the monthly partition for this month and the global index

                                                                                            Database
Vertex patch for IE8                                                                         CRM

Redknee upgrade to version 2.4.0 - Redknee support will perform work. Cox will have
to execute some commands on the database as described in the release notes.
Customer Impact: New Order Provisioning will be unavailable during the upgrade              Redknee

Fail Links to SCP's to test temporary credit call feature - installed on the MSCs.           SCP




OMA-DM Not Pushing Binary Message to Device                                                  ASAP
1) Configure remote syslog for http access_log on wap & ppg gateways.
2) Correct the SMPP bind issue with sending too many options to Rogers
3) Correct the verisign.pl TNS update script so that BOT #‟s are provisioned with the
correct SPID                                                                                SMSC


GL load (new Mktg products)                                                                  BRM
Proactive notification of errors, to Ops, during order activation (Maddog) - AIA Queue
Monitor Database Change                                                                       AIA

Maintenance on the TimesTen datastore on Atlanta and OKC AAAs                                AAA
CRM RAC Changes - updating 3 CRM app servers to utilize all 4 RAC nodes
(currently, CRM is pointing to 1 DB RAC node)                                               CRM
POS BO New Store Install - Crest & Pebblewood (108/420)                                      POS
OCSG HA                                                                                     OCSG




CUI000000556869 - MDN 4048579925 not receiving 95% or 100% usage notifications                ASL
Wireless Tools fix to correct 2 links                                                    Wireless Tools
Calls to the SMSC to activate Premium SMS services (ADD_CSC) are periodically
timing out, causing the entire activation to fail.                                       ASAP + OSM
                                          Last Date
  Remedy Ticket #     Retest Owner        Retested    Retest Result




        NA                Gaurav            3-Jun       Removed




  CUI000000449936       Biplab/Ajit         9-Aug        Passed




 UNO000022099483        Biplab/Ajit        17-Aug        Passed




        NA               Adarsha           13-Sep        Passed




                                                         Passed




CUI000000 459392    Siddharth / Adarsha   9/13/2010
                                             Passed




UNO000022380885       Gaurav    9/16/2010




                                             Passed



NA                    Gaurav    9/16/2010



                                             Passed


NA                    Gaurav    9/20/2010
        NA           Akshat     10/21/2010   Passed




  CUI000000379914    Ankit      10/14/2010   Passed




  CUI000000410501    Barnali    10/18/2010   Passed




        NA          Sunitha     10/8/2010    Failed




        NA          Siddharth   11/30/2010   Passed
     NA   Biplab      10/8/2010   Failed




     NA   Biplab     10/14/2010   Passed




     NA   Adarsha    10/14/2010   Passed
     NA   Sowmya      12/6/2010   Passed




     NA   Jyothsna    Pending     Pending


     NA   Sowmya      Pending     Pending




     NA   Jyothsna    12/1/2010   Passed


                     11/30/2010   Passed

NA        Deepak



     NA    Ram        12/1/2010   Passed
       NA          Ram     12/10/2010    Passed


       NA         Deepak    12/1/2010    Removed


NA                Ashish   11/30/2010    Passed
NA                Ashish    Pending      Pending
NA                Ashish   11/30/2010    Passed



                                         Passed

CUI000000556869   Neeti     11/29/2010
NA                Neeti    11/30/2010    Passed


NA                Ashish   11/30/2010    Passed
                             Comments / Observations                              Recommendation / Next Steps

Steps to Reproduce:
Tested Failed on MDN - 678 464 7449 on a Family 1400 Voice Plan. Call dropped
after 24 mins and 46 seconds.

Call Details:
6/03/2010, 06:40 PM (EST)
Call Lasted for 24:46 seconds.
No records for these dropped calls in Siebel or BRM.
Expected Results:
The calls should be active and should be connected.
Once the Shared minutes are exhausted, they should go to overages.
Actual Results:
Tested Failed on MDN - 678 464 7449 on a Family 1400 Voice Plan. Call dropped
after 24 mins and 46 seconds.

Call Details:
6/03/2010, 06:40 PM (EST)
Call Lasted for 24:46 seconds.
No records for these dropped calls in Siebel or BRM.
                                                                                  QC comments updated.
Steps to Reproduce:
Activations are getting stuck in MDN-ESN linkage
Expected Results:
Activations should go through in each and every system
Actual Results:
Defect retest passed in production. We tried 3,4 activations, all got completed
successfully.
MDN activated:
4027080024, 4027074753, 4025786497,4023205990, 4023204084
                                                                                  QC comments updated.

Payment are succeful through Credit card and echeck on self care                  QC comments updated.
                                                                                  Per Brandon P, client side changed will be
                                                                                  pushed thru an automated process. To be
                                                                                  tested after 7/9

                                                                                  [Adarsha] Failed Production Verification on
Steps: Stop tendering the POS transactions and leave as is                        Aug 11th
Expected result: User should be logged out after 57 mins
Observed result: User is getting logged out after 57 mins                         [Adarsha]: QC Comments updated


Steps:
Perform an accessory return via Retail
Verify that the RMA order can be retieved withou an error message and refund
amount shown in non-zero
Expected Result:
Verify that the RMA order can be retieved withou an error message and refund
amount shown in non-zero
Actual Result:
This was tested as part of yesterday‟s smoke testing, we were able to perform returns
from Mansell POS machine (RMA Orders: 1-160746484, 1-160773405). This is
retested and passed in Production Env. QC Comments are updated                        QC Comments updated
Steps:
Check the call records on an CST time zone test phone in EST time zone.
Expected Result:
Incoming calls should be shown in EST time zone not CST time zone
Actual Result:
This defect was tested successfully in production.
We checked one Omaha(CST time zone) MDN in atlanta(EST time zone) for
incoming calls. All calls are displayed in EST time zone in CRM. Same time records
are also updated in wireless tools.                                                     QC Comments updated
Steps:
Wireless Tools, after signing out press the back key
Expected Result:
Wireless Tools, after signing out user should not go to the last page by pressing the
back key
Actual Result:
Working as Expected                                                                     QC Comments updated
Steps:
Disconect an MDN and check its status in SIebel
Expected Result:
MDN should not be no longer available in MDN list
Actual Result:
Working as Expected                                                                     QC Comments updated
We tested Future DA calls on MyShot. They are working properly.

The amount for the ICOMS account in the Bill Feed file and BRM are same. The
ICOMS account number has changed to 215017670404 from 215013155104. The Bill
amount is 125.99. Please find the Bill feed file and BRM screenshot attached herewith   QC Comments updated
The 1000 Message cap for 'Pay As you Go' is working properly. The allowed usage is
being capped at 1000 messages per cycle, and no further messages are authorized
by BRM.

MDN: 6787561694

Steps:
Go to Menu -> Shop
Select Apps and Games.
Highlight an item from catalog list and click on buy to purchase the application.
Press “cancel” while download is in progress.
Open the pending download from Apps and Games.
Repeat the steps from 1 to 5 to download multiple times.
Check the Siebel unbilled usage.
Expected Result:
It should show charges for only one download
Actual result:
It is showing multiple charges for download


This defect has been retested successfully in some of the retail Stores in OC and can
be Closed
We had instances where the order failed because of incorrect Esn. Later, when te
correct ESN was used in the Sales Order, the Order completed successfully
This is both for Exchange as well as Provide Orders
1. Sending a Text messages to 7 digits number.
Results: PASSED. Message sent using invalid number of digits. Please resend
using 10-digit number or valid short code. Msg 2114.
MDN - 4022011728
2. Sending a MMS message to 7 digits number.
Results: FAILED. Message sent & No error message was received.
MDN - 4022011728, We see a charge of $0.20 charged on user Unbilled Event
Details as "Out Going Intl_SMS".
3. Sending a text message to a short code which exists but does not have the "live"
status in the CSC GW
Results: FAILED. A text message was sent to 37048 with "GO TEST". Message
sent & No error message was received.
MDN - 4022011728. We see user being charged for this message from Message
Bucket & the same is shown in Unbilled Event Details as "Out Going SMS".
4. Sending a text message to a short code which does not exist
Results: FAILED. A text message was sent to 11223 with "Abc". Message sent &
No error message was received.
MDN - 4022011728. We see user being charged for this message from Message
Bucket & the same is shown in Unbilled Event Details as "Out Going SMS".
Spoke to Santhosh N from Accenture, BRM/AIA change was successful.
However, we are still not able to see the bucket balances. Tickets
CUI000000521566/UNO000022518505 are logged to track this issue.
Passing this DID as any new changes done to BRM/AIA will be tracked in a
new DID
Spoke to Santhosh N from Accenture, Database change was successful.
However, we are still not able to see the bucket balances. Tickets
CUI000000521566/UNO000022518505 are logged to track this issue.
Passing this DID as any new changes done to database will be tracked in a
new DID
Vertex patch verified for IE6 and IE8 with the same pop up message




Cannot be verified now because this defect needs to be verified on a BOT phone and
the resource is not available


                                                                                       Steps :
The defect has been retested in production and sucessfully passed.                     Activated a phone with MDN:
Steps :
                                                                                       4049017173
Activated a phone with MDN: 4049017173
                                                                                       Expected: OMA-DM should send a
Expected: OMA-DM should send a binary message for updates after the activation of      binary message for updates after the
device.
                                                                                       activation of device.
Actual: OMA-DM has successfully sent the binary message.
                                                                                       Actual: OMA-DM has successfully
                                                                                       sent the binary message.

Activation of Mdn:4048089634 on BOT network is successful and
vaidated all services on this device .

This defect has been verified successfully. Perri Namer has checked and verified the
GLID database.
This defect is verified successfully.
Steps:
1. Log in to "maddog" web interface
2. Click on "DPS change management"
3. Click on "Net/Sys Management"
4. Go to Event Console
5. Search AIA events
Note: Server Failure can not be verified in production. For this we
need to stop AIA server.

AIA – Health check ----------------------------------------validated
AIA – Null Pointer errors / Out of Memory Error -------- haven't got
AIA - Product Sync Failure-------------- haven‟t got
AIA - OSM Dequeue Failure-------------validated
AIA - Sprint Request Queue Failure ---- haven‟t got
AIA - Sprint Response Queue Failure-------validated
AIA - Sprint Queryport is not running--------- validated
AIA - WAPS Queue Failure--------- haven‟t got
AIA - Reserve Subscription Failure---------- validated
AIA - Payment Authorization Failure-----------validated
AIA - Sales Order Queue Issue----------- haven‟t got
AIA - Service Request Queue Issue---------- haven‟t got
AIA - Server Failure--------------- haven‟t got
AIA - BPEL Faulted/Long Running Instance-------validated


This can be done trough database expassion .It cannot be validated trough UIM


MDN 4048401715 was generated after the login in CRM                             DID Ticket is already closed

 Smoke testing for this DID ticket was performed on 11/11                DID Ticket is already closed
SMS was received on completeing 100% content download.But onliy
issue remaing is product catalogue is not visible all the times.It gives
message "Unable to authorize account information " on pressing
mobile shop icon.For this separate defect was logged by Qualcomm
team.                                                                    Updated in QC
With reference to defect # 1704 this defect can be passed .
MDN Used to retest the defect is 4048401715.
it is activated properly and sms is working fine                                Commpents updated in QC

								
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