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                           Job Responsibilities and Expectations

As a C.R.E.W. Team Member, we expect you to represent New Paltz as best you can.
Please adhere to the following guidelines pertaining to expected behavior, conduct and
                                job requirements.

Appearance: A “young professional” approach is required for both clothing and style.
You will each be given shirts and they should be worn in accordance with the following

       During all events you should come dressed for the weather conditions with your
       C.R.E.W. shirt as the outermost layer. Please refrain from wearing ripped jeans or
       pants, sweat pants, mini-skirts, head coverings that prevent people from making
       eye contact with you (Baseball hats). Your clothing should always be washed and
       you should come ready and refreshed.

Attitude: Be friendly and enthusiastic, but don’t over do it. People realize that everything
cannot be perfect. Just make sure to be honest, and remember why you choose SUNY
New Paltz and what you love about it on a daily basis. Even though you may be having a
bad day or stressed out about, finals, relationships, money etc., it is important to
remember you are creating a lasting impression of what SUNY New Paltz can be for their

If you have difficulty answering a question, it is ok to say, “I’m not sure but I would be
happy to find out for you.” Make sure to follow up and actually get them the answer to
their question. Be sure to give a well-balanced view. You are one of many students at
SUNY New Paltz it is important to present your facts, your personal insight, and also
point out the diverse array of opportunities, opinions, academic learning styles, cultural
backgrounds, and student interests that are present on our campus, even though you may
not participate in or agree with all of them.

Punctuality and Reliability: It is expected that you will be on time for each event.
Times will be given well in advance, so plan accordingly.

Not showing up for a scheduled time is not acceptable and may result in the loss of your
position as a C.R.E.W. Team Member. Arriving late on a frequent basis may also result
in your dismissal from the C.R.E.W. Team Member position. It is your responsibility to
keep track of your schedule.

If there is a time you are unable to make a scheduled time, it is your responsibility to
inform your CREW Leaders.
Each C.R.E.W. Team Member is expected to participate in Fall and Spring Open Houses,
as well as the Spend A Day Program. You be expected to fulfill assigned duties the day
of, as well as clean up the event at its conclusion. Each C.R.E.W. Team Member will be
assigned a duty in one of the following areas: Parking, Information, or Campus tours.

                               Objectives of Tour:
       To introduce the physical resources of the campus. You are responsible for
       administering information regarding the academic portion of campus.
       To provide information about New Paltz in a broad view. Always
       cover the academic divisions, the core curriculum, extra-curricular, community
       service, safety and athletics. The interest in a group will be large so try to appeal
       to varied backgrounds and interests.
       To relay an accurate and positive impression of SUNY New Paltz. Be honest,
       be genuine, and use student examples to illustrate your points. If you don’t know
       an answer to a question, do not make something up. Let them know you are
       unsure and can get that information for them when you return to the Starting
       To convey some sense of the people who make New Paltz what it is: Share
       stories of your friends, faculty and staff and administrators. Try to give them a
       sense of the New Paltz community from your perspective.

                     What Makes New Paltz Special??
Location: New Paltz is a 257 acre campus, located in the heart of New York State’s
Hudson Valley Region, a dynamic region stretching from Albany to New York City. Our
location between the governmental and political capital of the state and the cultural and
corporate capital of the nation further enhances our already strong academic programs.
Students utilize the resources available in both areas for a variety of experiences.

The village of New Paltz is nestled between the historic Hudson River to the east and the
majestic Shawangunk Mountains to the west. This provides some of the most
breathtaking and beautiful country views.

Size: The University’s total Enrollment, with approximately 6,300 undergraduate
students, makes us large enough to support and offer a wide range of academic programs.
There are nearly 100 academic programs here at New Paltz. However, we are small
enough for our students to know each other and their faculty and administrators.

Diversity: Faculty and students from all parts of the state, nation, and world: from a wide
array of social, economic, and cultural backgrounds. This allows for exciting learning
both inside and outside the classroom. (21% from under represented groups)
Quality of Faculty: While first and foremost a teaching faculty, the New Paltz faculty
represents a university-style faculty at a small, liberal arts and sciences college. Eighty-
six percent hold a Ph.D. or a terminal degree in their field. Additionally, New Paltz
faculties have been recognized nationally and internationally for their individual
professional accomplishments. The student to faculty ratio is 16:1.

The International Focus: For over five decades, New Paltz has emphasized an
international perspective as part of the overall academic program.

   New Paltz enrolls over 400 students from more than 40 countries, reinforcing to our
    entire student body the cultural diversity of the world we live in.

   Nearly every department has at least one member with significant educational
    experience or extensive overseas travel experience.

   New Paltz was one of the first in SUNY to establish “Study Abroad” opportunities for
    its students. 15% of our students study abroad –the national average is 1%.

   The Model United Nations Program and International Relations majors further
    enhance students’ opportunities for a world perspective during their undergraduate

   New Paltz has the only Center for International Studies in SUNY, consolidating the
    many internationally oriented programs and opportunities.

   New Paltz is 1) Comprehensive 2) Selective 3) Diverse.

                        FACTS ABOUT NEW PALTZ
Special Programs:
Legislative Gazette, Language Immersion, Summer Repertory Theatre, Summer
Archaeological Field School, London Theatre Winterim, Resnick Institute for the Study
of Modern Jewish Life, Model UN, Center for International Studies, Piano Summer
Student Media:
      Newspapers:             Oracle
                              The Fahari
                              Hermanos Latinos
                              New Paltz Nugget
       Yearbook:              Paltzonian
       Radio Stations:        WFNP-FM
       Television Stations:   WNPC-TV

Student Organizations:
Over 130 different organizations covering the academic, social, ethnic, cultural, athletic,
and religious interest of New Paltz Students, supported by a 1.3 million dollar budget.

Academic Year:
Two Semesters (Fall and Spring) plus two summer sessions.

Transportation to New Paltz:

       BUS:            Adirondack Trailways (New Paltz Bus Depot)
       TRAIN:                 Metro North Service (From Poughkeepsie Station to Grand
                              *Arrow Bus service from campus to station
                       Amtrak Service (From Poughkeepsie to Penn Station)
                              *Arrow Bus service from campus to station
       AIR:            from Stewart International Airport
                              *Taxi or Limo to New Paltz
                                             American Airlines
                                               ASA/Delta Connection
                                             Conair/Delta Connection
                                             Midway Airlines
                                             United Airlines
                                             US Airlines
                            PRESENTATION TIPS
Before you start giving tours, think about what you would want to hear on a tour. Be
enthusiastic, be honest, be yourself. Balance facts with funny, personal anecdotes. Focus
on having fun. If you do, then the students are bound to leave your tour not only with a
positive feeling toward New Paltz but with lots of information, too!

Be and act like the expert: Take the time to learn about areas of campus that you have
yet to experience. You may not be an athlete but you need to be able to talk about
athletics. Ask questions of your friends, faculty - learn from them! If you do not know the
answer to a question, you can say, "I don't know but I will find out when we get back to
the Office of Admission." You must then follow-up and find-out!

Be honest and answer the tough questions: Do not avoid the more difficult subjects
such as alcohol, the Greek system, and diversity on campus. If you avoid the tough
questions, parents will think you are trying to hide something. Be honest.

Be proactive: Don't wait for the students to ask the tough questions. Be proactive and
talk about the social life, Greek system, diversity and the weather. It will please families
that you are comfortable talking about all aspects of New Paltz's community.

Create a dialogue - Be personal: Inform the students that you want them to be active in
the tour. Do not simply talk at them for I hour. It may take the students a while to open
up, however, encourage them to ask questions. You can encourage them verbally but also
through creating a comfortable, relaxed tour which they will find inviting. By sharing
personal details about yourself, you will encourage the students to do the same.

Walk backwards: Walk with the group to each stop on the tour. While you’re walking
with the group to the next stop, take the opportunity to draw out the students. Ask them
about their academic and extracurricular activities. Tell them about your experiences. It
is much easier for the group to hear you if you walk backwards so this might be a skill
you have to practice!!

First and last impressions: Your introduction and closing will have a lasting impression
on the students. Be enthusiastic. Even if you have a tough mid-term before your tour -
leave your attitude at the door. Every visitor must feel welcome and special!

Follow the tour route: The tour route reflects the points of distinction that must be
covered: academics, student life, gymnasium, resources - computer center. You can
change the nature of the tour by leaving out any of the critical areas mentioned. If you are
running late, you must still cover the same basic material on each tour so the students are
getting the entire overview of the campus. Even though you are covering the same route,
the student's interest can dictate the nature of discussion that occurs at each location.

Keep control of the tour 'flow': Don't be afraid to put off a question if it interrupts the
point you are trying to make. You can let the family know that you will get to that later in
the tour. Knowing the types of students on your tour will be helpful. Ask in the
beginning of the tour so you know how to structure what you talk about.
1. The student looking at New Paltz for the first time. The key phrase here is "first
   impression". Your objective is to make New Paltz stand out from the multitude of
   other schools that the student may have visited that week, or even that day.
   Remember, you are viewed as the representative of the student body. We would
   like each student to take away a special feeling from his/her visit at New Paltz.

2. The student on a return visit. Their interest in New Paltz is quite real. The return
   visit is usually used to determine whether or not to apply to New Paltz. A student at
   this stage will have more questions than the first time visitor.

3. The student who has already been accepted. You should be prepared to answer
   more specific questions about a range of topics, especially first-year housing, dining,
   and social life. These students are deciding if New Paltz is truly the place for them.

Notice your surroundings: Point out the signs, posters, and people you pass on the tour.
Use them as symbols to illustrate your points. When you see faculty and students talking
together, point it out. Point out posters for social and/or academic events on campus.
Explain, highlight, and impress.

Remember the talking points: Never stray from the meaning of the tour - to showcase
New Paltz's personality. Use the talking points referred to in the “What’s Special about
New Paltz?” section to highlight some of the unique features of New Paltz.

Speak about New Paltz and New Paltz only: Do not compare New Paltz to other
schools. Feel free to tell people other schools you applied to and why you chose New
Paltz. Never speak negatively about another school. Let the students draw their own

Tell stories: Follow up all key points with personal examples to support them. Giving
personal accounts add to the structure of your tour. If you are talking about the wonderful
resources in the library, give an example of a research paper you worked on, the help you
received from the reference librarian, etc. Storytelling helps to give your tour a sense of
purpose by drawing the student and families into the presentation.

Think before you speak: Avoid 'New Paltz-isms'. High school students will not know
what he SU (Student Union) is unless you explain it. Do not use abbreviations, name
drop or get too specific in descriptions or explanations. Do not use stereotypes - good
residence hall, bad residence hall, etc.

Walk and talk: There are some areas of the tour that have lengthy walks between the
buildings. Use these walks to ask questions and interact with the families. The
information you learn will allow you to customize the tour and spark the interest of the
students. This is not always possible on larger tours. Use your best judgment!

The presentation will be smooth if you can work hard to facilitate interaction. Ask the
group questions about academic interests? Any interest in internships or study off-
campus? Extracurricular interests? Keep it lively through storytelling, eye contact and a
friendly smile!
Introduction: Re-introduce yourself. Layout the tour route and set the ground rules.
Lecture Center
      The Lecture Center features both small and mid-sized lecture halls and
      classrooms. All are equipped to provide extensive audio-visual use. Mention that
      most of the lecture rooms are considered “smart classrooms”. Talk a little about
      the general education core and your experience with the lecture center.
      Humanities is the primary classroom building on campus. Within the building are
      two state-of-the-art student computer labs, as well as a Communication Disorder
      Clinic,. The student computer help desk is located here to aid students with their
      personal computer questions and problems.
Jacobson Faculty Tower
      Hosts a number of faculty offices primarily in the liberal arts and science
      disciplines. It is also host to Jazzman’s Café.
Coykendall Science Building
      This is home to the Biology and Chemistry departments. Students will work in
      fully equipped professional grade laboratories. Students are also encouraged to
      participate in research and experimentation efforts with faculty through
      independent study. Also located in this building is the planetarium which is used
      by our Astronomy classes.
Wooster Science Building
      WSB is home to the departments of geological sciences and physics. Our physical
      location affords us many opportunities in the geological sciences for students to
      gain in the field research skills in our own backyard. Academic Advising is also
      located in WSB. Each student is given an Academic Advisor within their major,
      and if they are undecided, they will receive a Liberal Arts advisor.

Outside Wooster Science Building
      Old Main Quad
             This is where spring commencement takes place each year. It is also a
             popular spot for students to relax and socialize between classes and on the
      College Hall
             College is the home to our Music program. A student does not have to be a
             major to participate in orchestras, bands, choirs. College Hall is also the
             site for the College's Honors Program, including its offices, study lounge,
             and meeting facilities.
       Shango Hall/College Hall
             Is the oldest, most classical Residence Hall on campus. Just went under
      Old Library
             Old Library houses Graphic Design and Photography programs. It houses
             two Mac labs and dark room facilities. There is ample space for the
             display of student work.
       Old Main
               Home to the school of Education. Is undergoing a 27 million dollar
               interior renovation.
       Van den Berg Hall
               Home to the school of Business.
Resnick Engineering Hall
       The school of Physical Sciences and Engineering is home to majors such as,
       Math, various sciences, Electrical and Computer Engineering, and Computer
       Science. All the equipment here is intended for student use and many of the
       engineering students participate in internship opportunities. Each engineering
       major must complete a major research project their senior year called their senior
       design project.
Bouton Hall – Quick mention
Smiley Art Building
       Houses the 2-D arts, such as drawing and painting. It also houses the Art
       Education department and Art History department. Inside is one of our three
       Macintosh computer labs that our graphic design and photography students use.
Haggerty Administration Building – stand outside in front of Dorsky.
       List offices located in this building: President, Vice President’s, Student
       Accounts, Financial Aid, Educational Opportunity Program , Welcome Center,
       Records and Registration, Hudson Heritage Federal Credit Union.
Student Union:
       The Student Union is home to many offices including the Student Association, the
       Oracle, the campus Radio Station (The Edge), the campus TV Station, and the
       Bookstore. In addition, the Student Union is home to the Hawks Nest-- our food
       court style dining area-- which accepts cash, dinning dollars and hawk dollars.
       There is a large function multipurpose room, and several smaller rooms for
       student club and organization meetings. It is undergoing a $12.5 million addition
       which will add more meeting and social gathering space.
Samuel Dorskey Museum – Walk them in and through McKenna Theater.
       Samuel Dorsky Museum of Art a 9,000 square foot museum, making it the second
       largest Art Museum in the SUNY system. There are approximately 4,000 pieces
       in our collection and 18 exhibitions are displayed each year. The Museum is free
       to the public and open to all visitors. Bachelors and Masters of Fine Arts students
       display their senior theses in here at the end of their senior year.
College Theater/ McKenna Theater
       McKenna Theatre is a proscenium arch theatre (basic Brodway-style). On the
       lower level are the scene shop and other technical facilities. The Department has
       an active production program, producing four main stage shows per year in our
       two venues. Student-run productions are shown in our Black Box Theatre (a black
       room that can be made into anything the director wants).
The View
       The view of Mohonk Mountain top is breathtaking and different with every
       season. Students can take part in many outdoor pursuits such as hiking, mountain
       biking, and rock climbing. The Shawangunk Mountain range also provides many
       academic opportunities for many of our students, including majors in geology and
       environmental geochemical science.
Sojourner Truth Library
       Named after Sojourner Truth, a former slave and abolitionist born in Ulster.
       The library contains over 500,000 stacks of books, access to online research
       databases, and subscribes to over 1,000 periodicals. It is a member of the Intra-
       Library System, which allows students to access books or materials from many
       libraries (nationally and internationally) that also participate in the system.
       Library is completely wireless and has wireless printing. Generally, the library
       hours are from 8:30 – 11:30. Hours vary on weekends and are lengthened during
       mid terms and finals. There is a late-night study room that is open until 3 am
Fine Arts Building
       Home to hands-on arts: ceramics, woodworking, metal work, print making &
       jewelry making.
Parker Theater
       Parker Theatre features a thrust stage (surrounded on three sides by the audience),
       which seats approximately 200 people. Inside are a full design and construction
       shop, costume storage, a dance studio, and various classrooms. Also home to the
       Backstage Café. Coffee and food to-go, including sushi, pizza, sandwiches and
Athletic and Wellness Center
       The new Athletic and Wellness Center is connected to Elting Gym. It includes
       two cardiovascular and weight training fitness. There is a premium volleyball and
       basketball court. Above the court is an overhead 1/9th mile running track. The
       facility is fully air conditioned. We are a Division Three sports school, but you
       can participate in club intramural sports, as well. We offer a variety of group
       classes (yoga, spinning, etc.), open swim and recreation hours, and the
       opportunity to have a full health assessment and 5 personal training sessions. We
       also offer several outdoor pursuits activities at little to no cost to the students,
       such as rock climbing, horseback riding and paint ball.
Health Center/Psychological Counseling Center
       Make a brief mention of their services. Available to all students. Can provide
       referrals to off-campus specialists and write prescriptions. They carry the hours of
       a traditional doctor’s office
Suggested Tour Route:
Start at the Lecture Center
Cross concourse and go into Coykendall
Go upstairs and left outside and into Wooster
Talk about Old Main Quad from the large window in Wooster or Ramp to Resnick
Cross outdoor ramp into Resnick
Pass Bouton
Smiley Art Building
Student Union Building
Haggerty Administration Building
Go INTO Samuel Dorsky Museum of Art
Go through McKenna Theater and outside
Point out: The View, The Library, Fine Arts Building, and Parker Quad
Direct them to Athletic and Wellness OR Residence Life Tours

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