REGISTRATION FORM
The most cost-effective implementation of supplier credit card authorizations for a travel agency managing transactional card processing rules and personnel according to the ever changing card environment with the local card acquiring banks. Implemented as a framework for the TravelBuy range of products, agency owners and managers have real-time access to the reconciliation of credit card transactions in the currency of sale. In order to use the TravelBuy 2D system you will need to register as a subscriber. Subscribers to our unique product will be provided with features, benefits and functionality not available in other TravelBuy products. Setting up an Agency to use Travelbuy 2D For the agency to process POS (Point-of-Sale) transactions is must have established a “parent” Merchant account with one of the big four banks in South Africa and “child” Merchant accounts with Dinersclub and American Express. This is shown in the upper portion of the picture. Pos transactions are verified by the banks by using POS Merchant account numbers and POS Terminal ID’s To process payment settlements using the Travelbuy web page, similar security procedures need to be set up by obtaining a Travelbuy Merchant account and a Travelbuy Terminal ID.
By following the steps set out below, you can become Travelbuy active: 1. Download the Travelbuy 2D registration document from our GalileoSA web site 2. Make contact with your 1-of-Big-4 banks that you have a merchant account with using the banking Travelbuy contacts set up for you on the last page of the downloaded document. They should assist you to obtain a Travelbuy merchant account number and Travelbuy terminal ID. 3. Make contact with the Dinersclub Travelbuy contact and arrange for them to update your current merchant account details with a second terminal ID viz. the Travelbuy terminal ID. This will allow you to process Diners payments using the Travelbuy system.
REGISTRATION FORM
4. Make contact with the Amex Travelbuy contact and arrange for them to update your current merchant account details with a second terminal ID viz. the Travelbuy terminal ID. This will allow you to process Amex payments using the Travelbuy system. 5. Please fill in the details required in the attached Registration form and forward them to your Galileo Account Manager together with the Acceptance of Galileo Quote. 6. Galileo will now check the contents of the documentation and ensure that your details are updated in the Travelbuy web application. Your use of the system will be activated. We will conduct basic connectivity testing to ensure fundamental correctness of communication. 7. Once this is completed, each consultant will receive a Travelbuy Username and Password and Travelbuy transactions may now be processed at the agency. This will be done by e-mail. 8. We recommend that test transactions be entered into the system for each of the credit card types to ensure that all connectivity alternatives are functioning correctly. If you require training on the system, please contact your Galileo account manager. Our normal customer support staff are trained and ready to assist if you require inter-active help. They can be reached at our normal support number. We have set up a series of call escalations to specialists in all aspects of connectivity that could go wrong. Because we are sometimes dependant on responses from the banks to resolve problems, our call turn-around time may be below our high Galileo standards. Monitoring Registration Progress Once we have received your registration form you will be contacted every second day to provide you with feed-back on progress and the expected time of activation. Summary You will appreciate that this procedure requires strict control to avoid misuse and we encourage you to be patient while this “once-off” procedure is completed successfully. Our estimate is that this Travelbuy setting up could take between 3 days and 3 weeks depending on how soon you are able to provide us with the essential banking information needed to complete the Travelbuy registration. Unfortunately due to financial process requirements, all details are mandatory and departure from the process could lead to delayed registration. Feedback If you have experienced the “real world” differently to what has been suggested, please mail us your comments so that we can update this document with something more meaningful to the following new entrants to Travelbuy. Please mail us at ianl@galileosa.co.za where Ian Lotter will consolidate Travelbuy improvements. Thank you for joining the happy group of agencies who use Travelbuy as the modern way of transacting customer payments. Kind Regards, The TravelBuy Team
REGISTRATION FORM
COMPANY DETAILS
Registered Name: Registration Number: Trading Name:
MERCHANT ACCOUNT DETAILS
Note: Your POS merchant account and terminal ID will not work for Travelbuy transactions. A separate Travelbuy merchant account and terminal ID are required. See last page for banking contact details. When Point Of Sale & Travelbuy merchant When Point Of Sale & Travelbuy merchant banks are different institutions banks are the same institution POS Details POS Details Merchant Bank: Merchant Bank: POS Merchant Account POS Merchant Account No: No: POS Terminal ID: POS Terminal ID: Diners POS Merchant Diners POS Merchant Account No: Account No: Amex POS Merchant Amex POS Merchant Account No: Account No: Travelbuy Details Travelbuy Details Merchant Bank: Merchant Bank: Travelbuy Merchant Travelbuy Merchant Account No: Account No: Travelbuy Terminal ID: Travelbuy Terminal ID: Diners TB Merchant Account No: Amex TB Merchant Account No:
CONTACT DETAILS
Tel No. Physical Address: Fax No. Postal Address:
Contact person: E-mail address: Agency Name Agency PCC Agency IATA Number Does your agency have custom check in place? Does your agency generate Single or Dual/Remote MIR Dual/Remote MIR PCC and GTID Number of Consultants Name
Cellular Number:
AGENCY DETAILS
YES
NO
ADMINISTRATOR DETAILS
e-mail Address Tel. No + code Sign on
REGISTRATION FORM
CONSULTANT DETAILS
Name e-mail Address Telephone Number + area code Galileo Sign on Code
BANKING DETAILS
Account Holder Name Account Type Bank Name Bank Branch Name Branch Code (6digits) Account Number Director/Member Name
CONFIRMATION
I ____________________ confirm that the above completed details are correct and acknowledge that I am duly authorized to provide this information
Date
Signature FOR GALILEO USE: Form Submitted by: ____________________________ (Name of Galileo Rep). Date: _____________ Contact Number:___________________________ Department:_________________________ NOTE: All fields must be comprehensively completed or we will not be allowed to complete your application. Your Merchant Agreement. Acceptance of the Galileo Quote.Contact Details for Merchant Bank Accounts: Standard Bank
REGISTRATION FORM
First Contact Jason Ferris Corporate Sales Consultant Card Division, Merchant Services Tel: Mobile: 082-317-7272
e-mail: jason.ferris@standardbank.co.za
Second Contact Natasha Bakus Sales Manager Card Division, Merchant Services Tel: 011-631-6828 Mobile: 083-321-4622
e-mail: Natasha.bakus@standardbank.co.za
Third Contact Malan Naidoo Corporate Sales Manager Card Division, Merchant Services Tel: 011-636-8503 Mobile: 083-408-1574
e-mail: Kumalan.Naidoo@standardbank.co.za
First National Bank First Contact Mel Narayanasami Corporate Portfolio Consultant Speedpoint Division, Merchant Acquiring Tel: (011) 352-0971 Mobile:
e-mail:.MNarayanasami@fnb.co.za
Second Contact
Third Contact
ABSA Bank First Contact Nelly Mnyandu ABSA Merchant Services Tel: no 011-670-4111 Mobile: 082-453-6103
e-mail: Nellyp@absa.co.za
Second Contact Gerda Burger Sales Manager Absa Merchant Services Tel: 011-670-4111 Mobile: 0824684702
e-mail: gerdabu@absa.co.za
Third Contact Gavin Harris
Tel: 011-670-4111 Mobile:
e-mail: gavinha@absa.co.za
NedBank First Contact Customer Service 33 Hoofd St. (off Melle St)
Forum 5, 3rd Floor Park inside – Opposite Rennies House 011-710-4040 Mobile: 082-882-5866 e-mail: RobinBo@Nedbank.co.za 086-0003768 Diners Club First Contact Second Contact Mohammed Ahmed Nadine Clarke Development Travel : head Tel: 011-3588449 Mobile: 0823753864
e-mail: tahir@dinersclub.co.za
Second Contact Robin Bosch & Ralph Product Manager: Card Acquiring Corporate Card Services Tel: 011-667-8682
Third Contact Laura Brown
Tel: Mobile: 083-554-7789
e-mail:.co.za
Third Contact Lynda Mcintyre Development lead Tel: 011-7138947 Mobile: 0834478685
e-mail: Lyndam@dinersclub.co.za
Tel: 011-358-8400 Mobile: 082-784-6552
e-mail: nadinec@dinersclub.co.za
American Express First Contact Same as Nedbank
Second Contact
Third Contact
Tel: Mobile:
e-mail:.co.za
Tel: Mobile:
e-mail:.co.za