CORE by yaoyufang


									The following success results were provided by United Way of Delaware County’s
partner agencies’ staff and all names have been changed due to confidentiality.

Action for Children remains responsive to the community’s desire to access information 24/7.
Having the resource database available on line meets this need. Parents can access early
learning options and information on how to make the best choice for their child. This was true for
a Sunbury parent needing care for her infant. She was able to find resources using AfC’s self
directed search and on line checklists. When contacted for feedback she noted: “The checklists
were very helpful. I feel better knowing that there are organizations like Action for Children that
still care about the care of a child.”

Community Action Organization’s free tax filing program: the most common comment
received to date has been two-fold – are you going to be here next year? You saved me money!
One lady not only loved the service, but she got on the phone at our site and called family and
friends to tell them about it. We received those calls and set appointments. She also liked what
we are doing and now volunteers to help with setting appointments. This program gave her the
opportunity to help others as well as receiving help herself.

Recently a young lady came into Helpline’s offices. She told us she had been driving around
and came to HelpLine because we had helped her once with a water utility shut off. She clearly
was suicidal. Our staff contacted the mental health center and set up an appointment for her to
talk with a counselor. The HelpLine staff then had the client follow them over to the center
because they were concerned she could not get there on her own, went into the center with her
to get her settled in and speak with the counselor, and then left her with the center. This is an
example of linkage and advocacy in directing a client where to go and then recognizing when a
client requires assistance and advocacy to get the service needed.

Legal Aid had a client who was in the DV Shelter after leaving her husband from a long and
abusive marriage. She had no job, no way to get to a job because she did not have a car, and
had no means of supporting her children. While her divorce was pending, an attorney in our
office was able to help her file tax returns for the last three years, which her and her husband
had not filed. Upon completion of the returns, it was discovered that she was entitled to a refund
for each of the three years. With the returns that our agency prepared for her she was able to
get an apartment and remove her family from the shelter, buy some furniture, and purchase a
cheap car so that she was able to become employed and support her family on her own for the
first time in her life.

In February of 2007 when Marion Shelter opened the doors to our new family shelter, we had
our first family unit arrive: a single mother of two children who had no job, no place to go, and no
food to eat. She started on the “shelter side” and worked her way into transitional housing.
Today, she is a full-time employee at Whirlpool; she owns a car and contributes to a savings
account that grows every week. When she has enough money saved, she’ll get her own place
to live.

People in Need met Susan and her young son shortly after they moved back to Delaware to
escape an abusive relationship. She is living with her mother who has been unemployed for
several months and just found a new job, but has not received her first paycheck. Susan had to
have emergency surgery and was off work for almost two months. Both the water and electricity
were in danger of disconnection so Susan was referred to PIN by another agency in Delaware.
Financial assistance was provided and both disconnections were averted. Susan receives ADC
but the dollar amount only covers the cost of her child care. Both Susan and her mother are now
working full time and expect to be self-sufficient from now on.

Nurse Debbie took a refresher course from the Delaware County Chapter of the American
Red Cross. Debbie works with her husband, and needs this ongoing training to keep her skills
fresh and to maintain certification. Regarding our training, Debbie said: “This was the most in-
depth teaching as far as covering the whole spectrum of what goes into handling an emergency.
This was the most comprehensive CPR course we’ve ever had.” Three days later, Debbie put
her skills into action while attending church. An elderly woman had lost consciousness. Debbie
was able to quickly secure the scene and check the victim. Luckily, the woman had a pulse and
was breathing. When she began to vomit, Debbie was able to place her in the appropriate
recovery position to reduce the chance of choking. This immediate emergency response
occurred in the minutes before EMTs arrived.

Rochelle came to our shelter at Turning Point with her three children, frightened having
nowhere else to go while waiting on her abuser’s charges to be prosecuted. While in our
program, Rochelle was able to create an individualized safety plan, obtain a good job, mend her
relationship with family, work on her own self-esteem issues, and save enough money to move
into a new place when she left our program. Rochelle was eventually able to move back to her
community into her own place, knowing that she was safe because of her safety plan and the
support of Turning Point.

One of the questions in the Council for Older Adults client survey asks, “Has your quality of
life improved since receiving meals?” The client replied, “Absolutely, it has given me hope in my
poverty stricken life.” This client’s quote clearly demonstrates the importance of this program.
For this gentleman, receiving meals not only assures him of the basic human need of a hot meal
each day, but also has “given him some hope.”

A week of grand opening events in the Dempsey Middle School Power of Healthy Choice
program, coordinated by the Delaware General Health District, included a successful
lunchtime Yogurt and Fruit Parfait Self-serve Bar for the students. The very next day when an
8th grade boy saw another lunchtime event was being set up, he rushed over to the side table in
the cafeteria and excitedly asked, “Another yogurt and fruit bar?” When he was told, no, this
was a different event, he went on about what a great dessert the yogurt and fruit parfait was,
and how his family went to the store the very night of that school event and bought yogurt and
fruit to make their own healthy dessert parfait at home.

An audiologist with the Delaware Speech & Hearing Center identified a newborn baby boy at
risk for hearing loss. The audiologist performed tests that confirmed a profound hearing loss.
With words of encouragement and information provided by our staff, the parents sought a
medical solution. An otologist at Children’s Hospital performed a cochlear implant to restore

hearing, and now with the help of our speech language pathologist, this young child is acquiring
speech and language.

A woman who’s sister died by suicide two years ago has been getting support from Helpline’s
peer support group. She has not only increased her coping ability, she has begun co facilitating
the group with our clinical director. She also did a video vignette talking about her journey.

John, age 22, was referred to Maryhaven from the County Court following an arrest for
possession drug paraphernalia. He was assessed and diagnosed as abusing drugs and alcohol.
He agreed to attend counseling twice a week, once for a treatment group and again for
individual counseling. In the course of treatment, John gained insight into ways his life had
grown unmanageable due to substance use. He committed to a goal of abstinence. In addition
to attending counseling, John began attending A.A. meetings at least twice weekly. He also has
an A.A. sponsor. John completed counseling after 12 weeks. He had completed probation and
had been accepted into a community college.

Denise was referred to Directions for Youth & Families’ outreach counseling program after
spending the night in the hospital for alcohol poisoning. Denise’s mother reported that in
addition to her alcohol use, Denise had problems with lying, school truancy, and sibling and
parent conflict. When Denise first began the family outreach counseling program, she was very
resistant. The outreach worker was able to develop a relationship with Denise, however, and
through weekly outreach counseling and group sessions she was able to stop drinking. She
learned positive coping skills and how to express her feelings appropriately. She also
participated in family counseling with her mother. Denise has one relapse in six months of
sobriety by the time the outreach counseling program was completed. She also attended school
regularly during those six months and advanced to the next grade, an accomplishment she
never expected to achieve.

Michael is a 3rd grader and has participated in Recovery and Prevention Resources’ YES
support group since 1st grade. When Michael started with YES, he was new to school, had few
friends, and was silent in the group. He has made friends in the YES group and this has carried
over into the classroom and playground. He has learned to talk about his feelings and express
his needs to his teacher. Last year, both his father and grandmother attended the YES
celebration, helping to connect his family with the community. Now, Michael shares his
experiences with younger kids and new YES group members.

The Jones family turned to The Salvation Army when they were evicted from their house and
became homeless. With the support of the direct housing program’s financial assistance and
home-based case management services, the Jones family regained permanent housing and
began working to resolve the issues leading to their homeless situation. Through their
partnership with The Salvation Army, the family has maintained their permanent housing for the
past year.

A 90-year-old woman lives independently in her own apartment and has been able to maintain a
maximum level of safe independence by utilizing the services of Concord Counseling’s Senior
Consultants to take her to doctor appointments, hair appointments, and shopping. She
considers these Senior Consultants as part of her support network and calls them her friends.

An immigrant had great difficulty with the English language and was very shy. Once she found
how caring the members of Senior Citizens Inc. were she relaxed and became not only an
important part of activities, but she is now one of our best craft volunteers. Likewise, a man
came from another part of the country to live with his daughter in the Delaware area. He was
unable to get around easily and appeared ill. Welcomed by a Senior Citizens’ Inc. member, he
started taking an interest in the world around him and is now hiking, volunteering, and traveling
on both day and overnight trips. He even has a lady friend.

Gita, living independently and still working at the age of 60, suffered a stroke and was
discovered to be diabetic which recuperating at the hospital. Her speech, short-term memory
and ability to take care of her personal hygiene were greatly affected and she had to move in
with her sister. She began attending Heritage Day Health Center, received outpatient physical
therapy, and occupational and speech therapies. She is now able to perform many daily tasks
on her own, including checking her blood sugar. The activities she participates in at Heritage
Day, including trivia games, current event discussions and socializing with friends, helps Gita
exercise her mind and employ the speech therapy strategies she’s learned, giving her more
confidence in expressing herself.

When Bo started the Big Brothers Big Sisters program, he was a very shy, socially
undeveloped sixth-grader, lacking the necessary skills to properly interact with his classmates
and peers. Bo first resisted the after school program despite his Big Brother’s attempts to talk
and interact with him. Bo would sit with his back towards everyone and would not interact nor
participate in any group activities. Slowly, Bo started to come out of his shell and eventually
would talk and share stories with his Big Brother and others at the program. Now, Bo is a
member of the BB/BS family, playing, laughing and participating in all games with his Big
Brother at his side.

When it was discovered by friends that 16-year-old twins had been abandoned by their mother,
they had already been out of their home for over six months. They were a year behind in school
and social services could not identify any extended family. After the Court Appointed Special
Advocate (Friends of CASA) was assigned, she discovered that the current placement of one
twin was a dangerous situation, and was able to identify a nearby aunt and uncle, where this
child was immediately relocated. The other twin was over 100 miles away at another home. The
CASA made the trip and was able to get the second child enrolled in a computer-based
independent study program at the local high school, allowing her to graduate the following year
at age18 with her classmates. Thanks to the CASA, she was informed of grant money available
to continue her education. She is now enrolled at a community college. Her sister has since
moved back with her and plans to take the same computer-based study program to finish high
school. Both have expressed that they would have gone back to the streets without the help and
caring of their CASA.

Jake was enrolled at Liberty Community Center (LCC) as an infant, and is now in the 2-year-
old classroom. Through careful observations of staff, it was determined that Jake’s speech and
language development was not on track. At a conference with his mother, this concern was
shared and a referral to Help Me Grow was made. An early intervention therapist now sees
Jake in his familiar classroom environment at LCC for therapy, and Jay now communicates and
earlier aggressive behavior and tantrums have subsided.


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