Ombudsman for the Elderly by 4Expertise

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									OMBUDSMAN FOR THE ELDERLY CLASS PURPOSE To administer the ombudsman program that advocates for the needs, rights, and proper care of the elderly; perform related work. PRINCIPAL ACCOUNTABILITIES 1. Advocacy. Typical responsibilities: acts as a direct source of appeal for people age 60 and older who have complaints against government agencies or long-term care facilities; advocates for older persons' rights, benefits, entitlements, human dignity, and quality personal care; writes issue papers; drafts and monitors legislation and testifies before legislative committees; advises governmental agencies and legislative bodies on needed policies and programs that impac t the elderly; ensures the elderly have access to various referral systems to help meet needs or resolve problems; interviews older persons in their home or care facility to investigate complaints; researches laws and regulations and develops legislative and policy changes to protect the rights of older people. 2. Program administration. Typical responsibilities: plans and organizes ombudsman-program activities; writes and negotiates contracts and grant proposals for legal services and ombudsman programs; develops and monitors program budget; reviews program activities for compliance; monitors complaints received by area ombudsmen and provides technical assistance to ensure proper resolution; analyzes data and writes complaint-statistics and issue-analysis reports; monitors development and implementation of elderly long-term care laws, regulations, and policies; visits and monitors activities of long-term care facilities, area agency operations, and ombudsmen; authorizes decertification of area programs for noncompliance; participates in selecting and training area agency ombudsmen; speaks on rights and care of the elderly to community and professional groups. MINIMUM QUALIFICATIONS Good knowledge of: federal and state laws and regulations related to elder rights and adult protection; the operation of long-term care facilities. Experience: investigating and resolving complaints pertaining to the physical, emotional, social, and economic situations of the elderly; developing and administering grants and contracts.

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