JOB SERVICE SUPERVISOR CLASS PURPOSE To supervise a major unit in a Job Service office providing job placement, unemployment insurance, and employability development services; perform related work. PRINCIPAL ACCOUNTABILITIES 1. Unit supervision. Typical responsibilities: plans, schedules, and directs unit activities; recommends unit action plans, goals, and staffing; provides input in the development of office objectives and plans; interprets program laws and regulations and provides technical assistance to staff; develops unit operating policies and procedures; evaluates quantity and quality of service provided; monitors compliance with laws, regulations, and guidelines; prepares reports; identifies problem areas and prepares and implements corrective action plan; authorizes and monitors program expenditures; selects staff, assigns work, and evaluates performance; provides or recommends staff training; resolves problems with clients, employers, and staff; coordinates program operations with state and local agencies and organizations; makes presentations to employer groups, labor and civic organizations, and schools to promote department services and programs. 2. Client services. Typical responsibilities: takes and examines claims for unemployment insurance; determines claimant eligibility and employer chargeability; takes work applications and job orders; conducts file search and refers qualified applicants to employers; provides occupational guidance; enrolls applicants in employability development programs; develops job openings and recruits applicants for employers. MINIMUM QUALIFICATIONS Good knowledge of: laws and regulations affecting Job Service local office programs and employment practices; Job Service local office services and programs; occupational trends and job requirements. Some knowledge of: supervisory practices. Experience: evaluating program operations and recommending changes; in-depth, fact-finding interviewing.