ACCOUNT COLLECTION SPECIALIST CLASS PURPOSE
CLASS NO. 01130
To collect delinquent accounts using collection letters and calls and location methods; maintain payment records; perform related work.
Employees in this class have predominant responsibility for collection of accounts. This work involves composing collection letters and utilizing skip-tracing methods to locate debtors. Employees function with considerable independence in determining collection actions and negotiating payment plans. Individuals in these positions maintain information using a computerized records system.
1. Account collection. Typical duties: analyzes delinquent account records to determine appropriate and cost-effective collection approach; locates responsible parties utilizing skip-tracing methods; contacts other state departments and debtor's employer to verify employment status; notifies debtors by telephone or letter of legal obligation to pay; explains related laws, rules and regulations, policies and procedures to debtors; answers questions and resolves account problems; attempts to obtain voluntary payment of accounts; interviews debtors to determine ability to pay and negotiates payment agreements; advises debtors of payment options and actions that may result from nonpayment of debt; prepares and executes payment agreements; monitors payment progress and selects and sends appropriate form letters and composes a variety of collection letters to address individual