SALES REPRESENTATIVE/ORDER CLERK
SUMMARY OF FUNCTIONS: Receives requests/inquiries from customers and provides information and price quotations to customers. Processes sales orders and returns and coordinates with other departments through to completion.
MAJOR DUTIES AND RESPONSIBILITIES: 1. Receives requests by telephone, fax or mail for price quotations/verifications, purchase orders, government bids, and changes or cancellations directly from customers. Responds immediately to customer inquiries/information needs and provides positive, courteous service to customers; answers questions regarding product line, prices, delivery times, warranty periods, customer service and credit/financing arrangements. Sends product literature, price catalogs, references and other data to customer as required. Prepares order configurations and price quotations and routes to customer; completes government bid requests and reviews with Sales Manager prior to submission t