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					CUSTOMER PROPOSAL                                          Alcatel OmniPCX Office Compact Edition- Release 3.1




                    CUSTOMER PROPOSAL




                                                                                    Release 3.1




    Your Alcatel OmniPCX Office Compact Edition solution                                       page 1
CUSTOMER PROPOSAL                                          Alcatel OmniPCX Office Compact Edition- Release 3.1




           Alcatel OmniPCX Office Compact Edition

           Alcatel is an international group, present in over 130 countries around the
    world, focused on fast growing Telecom markets. Alcatel is the number one PBX
    vendor in Europe, strengthening its presence in the US, and is a recognized innovator
    in Voice & Data convergence.

          Alcatel has always been committed to the Small and Medium Enterprise (SME)
    market. With an installed base of more than10 million lines, today, Alcatel confirms its
    commitment to the Small market with the worldwide communication system:

                                    Alcatel OmniPCX Office Compact Edition

          Alcatel OmniPCX Office Compact Edition is the voice communication
    system designed for very small companies with a maximum of 20 users.

           Alcatel OmniPCX Office Compact Edition is a packaged solution that boasts all
    of the voice communication know-how of the Alcatel OmniPCX Office family. This
    wall-mounted cabinet is the ideal advanced voice solution for the 6-to-20 users
    company. Providing such a simple to use professional solution with greeting,
    mobility,CTI and IP is the perfect response to company owner concerns.

           Above voice quality, this communication system delivers also failsafe reliability
    and access to a powerful range of telephony features from the most basic, such as
    conference calls, music on hold or a greeting message to the more advanced,
    including:

       A wide choice of terminals with 4 Reflexes digital sets, mobile DECT , analog sets
        or IP phones. All our terminals are highly user-friendly; transferring and
        forwarding calls couldn’t be simpler -you can even call your contact by name
        thanks to a dial by name directory.
       A powerful embedded voice mail to take your messages anytime when you are
        not available.
       The use of Alcatel’s DECT mobile handsets to liaise with staff or colleagues
        wherever you are.
       An embedded personal assistant to provide the caller 5 ways to reach you when
        you’re away from your desk: Voicemail, Mobile number, External number, Internal
        number (secretary) or Operator.


    Your Alcatel OmniPCX Office Compact Edition solution                                       page 2
CUSTOMER PROPOSAL                                          Alcatel OmniPCX Office Compact Edition- Release 3.1
       An integrated CTI server enabling you to access a customer database from your
        PC or link up to third party applications specifically related to your business.




       An integrated automated attendant to greet correspondents 24 hours a day,
        automatically connect callers to the right person at peak times and broadcast
        information to customers, such as opening hours.*
       The latest innovation in IP telephony and VoIP to use IP communications over
        Internet protocol and benefit from Branch offices, home workers or mobile
        workers.

           The Alcatel OmniPCX Office Compact Edition has been conceived to take up
    the minimum of office space. The cabinet is conveniently wall-mountable, with no
    noisy fan and no visible cabling.

    Simple, cost-effective packaged solutions
    With a basic premise in mind, we have designed a set of packaged offerings that take
    immediately the right solution.
    All the necessary hardware and software are included, at a highly competitive
    feature/price ratio. Each package has been selected to fit with company size.


    Flexible and future-proof
    With Alcatel, a packaged solution is not a straightjacket. The beauty lies in its
    openness and flexibility. Whichever package you opt for, everything you need to
    evolve is already in place, protecting your investment. Upgrades to Automated
    Attendant or enhanced CTI applications such as Pimphony Team, for instance, can be
    switched on at the turn of a software key. No need for a technician on the premises –
    just activate the relevant license by remote and off you go!




    Your Alcatel OmniPCX Office Compact Edition solution                                       page 3
CUSTOMER PROPOSAL                                          Alcatel OmniPCX Office Compact Edition- Release 3.1



                               A packaged solution

           Alcatel OmniPCX Office Compact Edition is a solution that is simple to buy,
    highly customizable, simple to maintain and easy to evolve. A simple but powerful
    architecture composed of cabinet, boards and software keys.



                                             In order to suit the exact size of your company,
                                             OmniPCX Office is available in 6 fully equipped
                                             packages including all the licenses and connectivity
                                              2 T0/4 Reflexes connections /4 analogue sets
                                               connections
                                              2 T0/8 Reflexes connections /4 analogue
                                               connections
                                              2 T0/4 Reflexes connections /8 analogue
                                               connections
                                              4 Analogue Trunks/4 Reflexes connections/4
                                               analogue sets connections
                                              4 Analogue Trunks/8 Reflexes connections/4
                                               analogue sets connections
                                              4 Analogue Trunks/4 Reflexes connections/8
                                               analogue sets connections
                                              LAN connectivity included


                                             Save time, energy and costs with only 6 choices. A fully
                                             equipped solution for the best feature / price ratio.
                                             No quotation tool need.




    Licenses included in the packs

     16 Reflexes users / 8 analogue users
     Mobility (20 DECT)
     2 ports, 60 minutes Voice Mail (80 minutes with
      Xmem64)
     Remote Voice Mail Customisation
     DISA
     4 Welcome Messages

    Your Alcatel OmniPCX Office Compact Edition solution                                       page 4
CUSTOMER PROPOSAL                                          Alcatel OmniPCX Office Compact Edition- Release 3.1
     Personal Assistant
     2 minutes Music on hold
     2 Languages


       Automatic routing selection
       3000 names directory
       1000 NMC tickets
       TAPI 2.0: 10 sessions & 25 supervision
       10 x PIMphony Basic




                                             Additional licenses


                                                 Automatic Attendant (standard messages )
                                                 VoIP gateway channels
                                                 2 additional languages
                                                 4 additional Welcome Messages
                                                 Tapi 2.0 (25 sessions & 50 supervisions)
                                                 Pimphony Pro / Team …




    Your Alcatel OmniPCX Office Compact Edition solution                                       page 5
CUSTOMER PROPOSAL                                           Alcatel OmniPCX Office Compact Edition- Release 3.1



                                        Voice solution
    Efficient & user-friendly terminals

           The Alcatel OmniPCX Office Compact Edition provides you with state-of-the-
    art telephony features, and the on-going challenge is to make them accessible to
    users to ensure an effective and easy use of all of them.


    Alcatel ReflexesTM range

          The whole range of Alcatel ReflexesTM terminals has been designed to make
    you feel completly comfortable and to offer you an optimum use of all the services
    your OmniPCX Office e-communication appliance can deliver.




                                                     “ Advanced for performance ”
                                                     Performance, comfort
                                                     Team telephony oriented (multi-line)




                                                     “ Premium for efficiency ”
                                                     User-friendliness, efficiency
                                                     High individual traffic (multi-line)




                                                     “ Easy to use ”
                                                     Ease of use, compact
                                                     Low individual traffic oriented (dual line)



    Your Alcatel OmniPCX Office Compact Edition solution                                           page 6
CUSTOMER PROPOSAL                                           Alcatel OmniPCX Office Compact Edition- Release 3.1


                                                     “ First to sell ”
                                                     Economic, simple, compact
                                                     Very low traffic oriented (single line)


                                                 Add-on modules:

                                                 up to 2 modules of 20 or 40 keys per terminal.


                                                 Plugwares on ReflexesTM terminals:

                                                 MultiReflexesTM to increase seamlessly the number of
                                                 ReflexesTM users.

                                                 Enablers stand-alone or plugged behind ReflexesTM
                                                 phones in order to add a V24, SO access or analogue
                                                 access(e.g. a printer, a fax…)



    Alcatel e-ReflexesTM range

          The e-ReflexesTM is a full range of integrated IP phones .
          The ergonomics and user interface have been maintained, allowing the user to
    keep the same level of service as the well known ReflexesTM range.




                                                 ADVANCED IP




                                                 PREMIUM IP




    Your Alcatel OmniPCX Office Compact Edition solution                                          page 7
CUSTOMER PROPOSAL                                          Alcatel OmniPCX Office Compact Edition- Release 3.1
                                                 EASY IP




    Your Alcatel OmniPCX Office Compact Edition solution                                       page 8
CUSTOMER PROPOSAL                                            Alcatel OmniPCX Office Compact Edition- Release 3.1
    Alcatel IP Touch range

           The Alcatel IP Touch series complements the Alcatel range of professional
    terminals, providing a high-end IP telephony solution on top of the existing e-
    Reflexes range of IP Phones. The series comprises two models, the Alcatel IP Touch
    4038 (grey screen) and IP Touch 4068 (color screen) for Alcatel OmniPCX Office
    Release 3.1.




                                                           Alcatel IP Touch 4038
                                                           Graphical display
                                                           4 level grey colours




                                                           Alcatel IP Touch 4068
                                                           Colour graphical ¼ VGA display




    PC Telephony
          PIMphony for Alcatel OmniPCX Office Compact Edition is a Personal
    Communication Manager that links the two most widely used business tools –
    desktop computers and telephones to provide a powerful, user-friendly phone


                                                                                    A powerful phone
                                                                                    assistant
                                                                                    PIMphony combines
                                                                                    a complete set of
                                                                                    phone services that
                                                                                    are permanently
                                                                                    available from a PC,
    assistant that manages daily phone tasks.                                       whatever application
                                                                                    may be running.




    Your Alcatel OmniPCX Office Compact Edition solution                                         page 9
CUSTOMER PROPOSAL                                          Alcatel OmniPCX Office Compact Edition- Release 3.1
                                                                 Visual mailbox
                                                                 PIMphony allows you to manage
                                                                 voice messages from your PC, with
                                                                 functions like: listen, delete, forward
                                                                 (with voice comment) to a
                                                                 distribution list…

    Teamwork
    PIMphony makes teamwork easier with
    the new supervision window, allowing
    you to define workgroups or services in
    the company (get a call or forward
    status of each person in the workgroup).
                                                            Assistant window
                                                            Associated with the supervision feature,
                                                            the assistant window optimizes your call
                                                            reception. One step transfer is possible
                                                            with supervised people, preferred
                                                            correspondents of the caller, … An alarm
                                                            can be tagged on waiting calls.




    Your Alcatel OmniPCX Office Compact Edition solution                                         page 10
CUSTOMER PROPOSAL                                          Alcatel OmniPCX Office Compact Edition- Release 3.1

    The Alcatel OmniPCX Office Compact Edition includes standard CTI interfaces:

               - The CSTA protocol: CSTA is an ECMA standard (European Computer
        Manufacturers Association) which represents a wide industry support and is the basis
        for switch openness;
               - The TAPI interface: Microsoft’s TAPI is an interface running on Windows.

                In addition to the standard 3rd party CTI architecture with an external CTI
        server, OmniPCX Office Compact Edition supports PIMphony users as well as other
        CTI clients. OmniPCX Office Compact Edition is also able to interact with an external
        CTI server such as Microsoft’s TAPI server or any CSTA based CTI server.


    PIMphony for OmniPCX Office Compact Edition range

                                                           PIMphony PIMphony PIMphony
                                                             Basic     Pro     Team
              Complete set of telephony                                        
              features
              Centralized call log                              1                       
                                                                              2
              Contact manager integration                                                2
              Visual mailbox                                                             
              Unified messaging                                             3            3
              Supervision functions                                                       
              Assistant features                                                          

    1                                                       2
     Centralized call log is only available if at least       Contact management software supported:
    one PC on the LAN is equipped with PIMphony               - Microsoft® Outlook™ 97/98, 2000 and 2002,
    Pro or Team. Unless these conditions are met, the         2003 with Business Contact Manager
    user will benefit from a local call log (active only      - Act! 4.0 / 2000 and 5.04 from Best Software,
    when PIMphony is open on the PC).                         part of The Sage Groupfrom Interact Commerce
                                                              Corp,
                                                              - GoldMine 4.0 / 5.0 and 5.7,6.0 from
                                                              FrontRange Solutions Corp,
                                                              - Microsoft Access 97, 2000 , 2002, 2003
                                                            3                 TM
                                                              With Microsoft Outlook 97/98/2000/2003




    PIMphony Basic, Pro and Team are all
    available for both “PC + phone duo” or “IP
    telephony on PC”
    - Phone + PC users: standard configuration

    Your Alcatel OmniPCX Office Compact Edition solution                                           page 11
CUSTOMER PROPOSAL                                          Alcatel OmniPCX Office Compact Edition- Release 3.1
    -   Multimedia PC users: IP configuration, with
        optional handset or headset. IP PIMphony
        works with the integrated CTI server only.




    Your Alcatel OmniPCX Office Compact Edition solution                                      page 12
CUSTOMER PROPOSAL                                             Alcatel OmniPCX Office Compact Edition- Release 3.1


    Mobility
           Mobility in communications is a vital element for success in today’s business
    environment. Mobility inside the company is the key to greater staff efficiency and
    heightened customer satisfaction. Alcatel Mobile ReflexesTM range provides all the
    advantages of a top-grade communications system, Alcatel OmniPCX Office
    Compact Edition, plus that essential ingredient, mobility. In addition, a number of
    features have been built in to optimize convenience and ease of use: improved
    ergonomics, large graphic display, integrated loudspeaker, headset connection.

                                           Alcatel Mobile 100 ReflexesTM
                                                 Designed to answer most companies’ mobility
                                           needs in office environments.

                                                   Note: the use of an “Integral Office” carrying case is
                                           strongly recommended to protect your investment.


    Alcatel Mobile 200 ReflexesTM
           Designed for office and industrial use. Its “built-in
    vibrating signal” is a must in meetings as well as in noisy
    industrial environments.

    Note: the use of an “Integral Industrial” carrying case is highly recommended
    when the Mobile 200 is used in dusty environment.


                                           Alcatel Mobile 200 Ex ReflexesTM
                                           Designed for hazardous industrial environments.

                                           Note: the Mobile 200 Ex must been used with the specific carrying
                                           case delivered with it.




    Desktop DECT terminal


                                                     Advanced DECT
                                                     Take your ReflexesTM with you.

                                                     This terminal is equipped with a DECT antenna that
                                                     very simply allows you to move your phone from
    Your Alcatel OmniPCX Office solution             one desk to the other, while keeping your initial
                                                                                                page 13
                                                     settings.
CUSTOMER PROPOSAL                          Alcatel OmniPCX Office Compact Edition- Release 3.1




    Your Alcatel OmniPCX Office solution                                      page 14
CUSTOMER PROPOSAL                                         Alcatel OmniPCX Office Compact Edition- Release 3.1


    Radio base stations and accessories



    Indoor base station (4070IO)
    Radio coverage from 50 to 300
    meters, up to 6 simultaneous calls.




                                           Outdoor base station (4070EO)
                                           Radio coverage from 50 to 300 meters, up to 6
                                           simultaneous calls.




    Chargers
     Corded charger: use the set while it is charging
     Basic desktop charger: neat on the desk
     Dual Desktop charger: set is always on (with spare-battery)
     Voice desktop charger: high quality hands-free mode.



                                           Carrying cases (recommended)
                                            Integral carrying case with rotating clip
                                            Industrial carrying case with rotating clip, dust filters and
                                              shock absorbing material.
                                           The case can be opened at the bottom to recharge the
                                           handset without removing the case (as shown on
                                           photograph).
    Headsets
     Express monaural (for use in regular environments, covering only one ear)
     Profile binaural (recommended in noisy telephone intensive environments)
     Noise proof binaural (suitable for use in extremely noisy environments).




    Your Alcatel OmniPCX Office solution                                                        page 15
CUSTOMER PROPOSAL                                Alcatel OmniPCX Office Compact Edition- Release 3.1


    Telephony services
           Alcatel OmniPCX Office Compact Edition provides state-of-the-art telephony
    services for you and your company's correspondents. Its numerous features include
    embedded voice mail, personal assistant, automated attendant, teamwork features –
    in short, everything to make your telephones not just smart, but also friendly.


    Personal welcome

    Embedded Personal Assistant
           The Personal Assistant allows a ReflexesTM user who is away from his or her desk
    to give callers a choice of up to 5 destinations: voice mail, GSM number, external
    number, internal number (secretary), or operator. This flexible call re-routing function is
    ready to use and easy to manage even from outside of the company.

    Powerful embedded voice mail
          Benefit from a powerful, expandable voice mail, from 20 min standard up to 80
    min with additional memory. Because voice mail is recognized as essential in the
    business world, it is available to any user, whatever sets they are using, and even from
    a PC –with PIMphony– for maximum comfort and user friendliness.


    Smart & friendly services

    Teamwork
            OmniPCX Office Compact Edition is a good teamworker! It offers the classical
    “Manager-Secretary tandem” functions, providing manager call screening, and
    providing manager and secretary direct call and supervision of each other’s set. It
    offers also the possibility to create workgroups with one single phone number (e.g. a
    sales department), providing features like set monitoring (you know the status of each
    set in the workgroup on your ReflexesTM set), pickup (pick up the call of any person in
    the group), broadcast (to speak on the group’s loudspeakers) and unanswered call
    notification.

    Call screening
          With the voice mail on, you can listen to the messages as they are being left and
    choose who you want to talk to.




    Your Alcatel OmniPCX Office solution                                               page 16
CUSTOMER PROPOSAL                                Alcatel OmniPCX Office Compact Edition- Release 3.1

    Dial by name
          Dial by name is the easiest way to make a call. You always know the name of
    the person you want to call... In some cases, you may not know his or her extension
    or phone number. To call a person, use the natural and simple method of dialing their
    name on the keypad.

    More smart services
           3-way conference calls, easy call transfer, voice guides to easily customize any
    kind of set, softkeys and contextual icons on ReflexesTM sets are all made available to
    make your telephone not just smart, but also friendly.


    System welcome

    Greeting
           How callers are greeted reflects a company’s professionalism. Alcatel OmniPCX
    Office provides various greeting features to optimize caller welcome:
    - The greeting can be individual, or programmed on group or company level
    - Up to 8 greeting messages can be created
    - A greeting can be managed by time (lunchtime, opening hours) or for busy
        extensions
    - The system automatically detects fax messages.

    Music/message on hold
           The system provides music and/or a message on hold, while callers are waiting
    to be put through. An implicit 16-second music on hold (free of copyright) is
    available. The music on hold can be customized with music of up to 2 min.

    Automated attendant
          The automated attendant allows you to welcome your correspondents 24
    hours a day. It also represents a valuable help to your operator in peak times,
    automatically connecting your correspondent to the right service. You can also take
    the opportunity to broadcast information, such as opening hours.


    Cost-effective services

    Automatic Route Selection (ARS)
           When your company uses several carriers and service providers, ARS
    automatically analyzes the numbers to route calls the least expensive way. Whatever
    the access mode (direct or indirect), the connection (analog or digital) and the kind of
    phone used, ARS chooses the most cost-efficient route according to the time of the
    day and the day of the week. Which means the system can take full advantage of
    price differentials in the current “fiercely competitive” telecoms market.


    Your Alcatel OmniPCX Office solution                                              page 17
CUSTOMER PROPOSAL                          Alcatel OmniPCX Office Compact Edition- Release 3.1




    Your Alcatel OmniPCX Office solution                                      page 18
CUSTOMER PROPOSAL                             Alcatel OmniPCX Office Compact Edition- Release 3.1



    IP telephony and voice over IP (VoIP)
            OmniPCX Office Compact Edition provides an integrated Media Gateway. The
    call server and the media gateway run H323 protocol to take into account standard
    H323 devices and to inter-operate with Alcatel and non-Alcatel systems supporting
    this standard.


    IP trunking
            Your company can reduce long distance charges for calls between sites by
     integrating voice in the enterprise data WAN. Phones can access the WAN through
     the OmniPCX WAN connection or directly through an external router. OmniPCX
     Office Compact Edition reduces site-to-site costs with service transparency for the
     users.


    IP Telephony
           Your company can simplify its internal cabling by using the LAN to transport
     Voice and Data, thus keeping a high level of telephony features thanks to the
     OmniPCX Office call server.

            OmniPCX Office supports a complete range of IP telephony devices:
            IP Touch and e-ReflexesTM: a full range of integrated IP phones making
    Telephony over IP simple and transparent to the user
            IP PIMphony: a soft phone which use PIMphony Basic, Pro and Team
    installed in IP mode on a multimedia PC
            H323 devices: a standard H323 set or any PC with the right H323 software
    (like Microsoft NetMeeting).

          If your company has part or full-time employees working from home or in
    remote locations, you can benefit from remote IP telephony.




    Your Alcatel OmniPCX Office solution                                          page 19
CUSTOMER PROPOSAL                                    Alcatel OmniPCX Office Compact Edition- Release 3.1




    Easy and powerful management
            The Alcatel OmniPCX Office Compact Edition allows the easy management of
    all features.

    OmniPCX Office Compact Edition empowers the user
           Our management tool gives you the ability to manage day-to-day adminis-
    tration and user’s data. You have access to a user-friendly interface for:
    - Users’ parameters                         - Default numbering plan and user’s code
    - Date and time                             - Charge rate
    - Collective speed dial                     - Barring and accessible trunk
    - Groups                                    - External accesses

    … with a user friendly management tool …
           You are guided in the day-to-day administration with ergonomic drawings and
    text explanations.




                     Alcatel OmniPCX Office Compact Edition administration interface



    -
    … for more efficiency.
           With the OmniPCX Office Compact Edition, reactivity for installation,
    management and maintenance is enhanced:
    - Configuration is quick thanks to OmniPCX Office Compact Edition “all-in-a-click”
    management tool.
    - Management and maintenance can be done locally or remotely increasing flexibility
    - New features can be implemented easily thanks to the software key system


    Your Alcatel OmniPCX Office solution                                                page 20
                                  Alcatel OmniPCX Office Compact Edition- Release 3.1
CUSTOMER PROPOSAL system help to make decisions.
     - Statistics provided by the




       Your Alcatel OmniPCX Office solution                             page 21
CUSTOMER PROPOSAL                          Alcatel OmniPCX Office Compact Edition- Release 3.1




                                                      Insert your logo and address




    Your Alcatel OmniPCX Office solution                                        page 22

				
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