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					Strategic
innovation in a
local context
Paul Walk
p.walk@ukoln.ac.uk

                                                     UKOLN is supported by:




     www.ukoln.ac.uk
     A centre of expertise in digital information management
nearly the end
      of the
 workshop for
this year, and
you must be a
 little tired....

                    2
content
• local innovation in a recession
• DevCSI and the developer community
• the strategic developer
• web-managers and local developers working
  together




                                              3
technical
innovatio
    n       4
is local IT expertise a
    sunk cost or an
     investment?


                          5
cost or investment?
• IT often regarded as a sunk cost in HEIs....
• ...but a capacity for technical innovation is a
  strategic resource which needs investment
 •   in the institution

 •   in the sector

• maintaining the capacity for technical innovation
  is, itself, an investment
• outsourcing IT has a cost
 •   reduced capacity to innovate



                                                      6
what do the following
have in common?
• Colgate 1806
• Lilly 1876 (invented
  concept of prescription
  drugs)
• General Electric 1892
• Hershey‟s 1894
• Microsoft 1975
• 3M 1902
• Black and Decker 1910     7
“successful companies
  innovate in a down
       market”


                        8
   “Established companies
     sometimes perceive
 disruptive innovation to be
     risky. But success is
possible. In fact, the greater
 risk comes from assuming
that business as usual will
allow companies to achieve
   their strategic aims....”
            Scott Anthony, Can Established Companies Disrupt?
        http://blogs.hbr.org/anthony/2008/12/can_established_companies_disr.html
                                                                                   9
innovation happens in
   a local context


                        10
how established orgs
innovate
 • “Put the customer, and their important, unsatisfied job-
   to-be-done at the centre of the innovation equation”
   •   local context, customer facing

 • “Embrace simplicity, convenience, and affordability”
   •   local context, convenience

 • “Create organisational space for disruptive growth”
   •   invest locally in capacity to innovate

 • “Consider innovation levers beyond features &
   functions”
 • “Become world class at testing, iterating & adjusting”
   •                          Scott Anthony, Can Established Companies Disrupt?
                           tweaking SaaS, rapid innovation
       local integration,http://blogs.hbr.org/anthony/2008/12/can_established_companies_disr.html
                                                                                                    11
  is this possible without a
local capacity to do technical
          innovation?

given limited resources, how
  do we make the most of
    what local technical
   expertise we do have?
                                 12
13
DevCSI
• building capacity among HE developers
• cost-effective training
• community-based peer support
• raising the profile of developers within H/FEIs
• showcasing the technical innovation of HE
  developers
• dev8D - like IWMW for developers :-)


                                                    14
stakeholder survey
• 495 respondents including developers, their
  managers, IT directors, vendors, funders, users
  (academics, librarians, researchers)
 •   75%+ agreement that local developers understand the
     local context and act as a bridge between remote service
     providers, open source communities, and local end users,
     and add value by integrating into local contexts

 •   75% agreement that local developers work closely with
     end users to deliver innovation (more work needed
     though)

 •   70% agreement that local developers are undervalued as
     evidenced by short term contracts, lack of professional
     development or career opportunities and poor
     management
                                                                15
barn-raising
               16
  events!
developing for the            developing phone based
  mobile web                         applications
                workflow tools
                                  reading list hackday
 Open Repositories
developer challenges
                              pair programming
       agile prototyping      dev8D
           techniques                 OER hackday

 engaging developers with open
        source software           eBook/ePub Hackday

                                                         17
building stuff together
• building stuff as
  free-form R&D
• doing so in a
  very open
  environment
• contributing
  ideas




                          18
building capacity




                    19
the manager‟s view
• "They gained a huge amount. They came back
  very enthusiastic and full of good ideas. It did a
  great deal for morale and motivation…. It's a very
  powerful thing when your peers say that you are
  doing something the best,"
• “...decided to use the momentum of Dev8D to
  move forward with agile working and the List8D
  project by providing the development team with
  two very important assets: physical and mental
  space.”




                                                       20
the power of networks
• peer-peer training (£85K at one
  2 day event!)
• collaborative development
• pooling of expertise
• knowledge-transfer to non-
  developers (librarians, web
  managers, researchers)




                                    21
value for money!
• having local/institutional
  developer resource
  available is valuable
• that local resource, while
  limited, can be backed-up
  by a community of
  peers
• a well connected
  community of developers
  is greater than the sum
  of its parts!
• developers can empower
  users                        22
responsive innovation
• agile & embedded
 •   frequent F2F between developers & users - finely tuned &
     tailored solutions

• responsive - perpetual beta
 •   small, responsive incremental changes are possible

 •   “if you want to keep incrementally improving the user
     experience then you need to retain a local capacity to do
     this”

• gluing - the day job! (AKA enterprise integration)
 •   from gluing locally installed vendor software to gluing SaaS

 •   bespoke interfaces on common platforms

• innovation happens in a local context                             23
 strategic
developer
             24
case of the missing career
path




                             25
a strategic role




                   26
student as producer?
• Lincoln University (Mike
  Neary, Joss Winn)
• Students actively
  innovating for the
  University, with official
  blessing and strategic
  investment




                              27
finally...
             28
 web managers and
developers, sitting in a
       tree....?


                           29
integration....




                  30
...means the Web




                   31
devs & web management
• URLs have become more important to developers
• good management of URLs is going to become
  very important
• there is some convergence between CMS and
  application platform - e.g. Drupal
• tension between the desire to hide complexity
  from the user (e.g. Google Chrome disguising the
  „location bar‟) and good practice on the read/write
  web - making URLs „cool‟ and „hackable‟




                                                        32
  “linking you”
   • Research on how
    institutions currently
    arrange their
    identifiers
   • URI 101
   • Recommendations
    & data model
    •   Space-time

    •   domains and
        institutional URIs


http://lncn.eu/toolkit
                             33
open institutional data
• Open Data and the Institutional Web at IWMW
  2011
 •   Chris Gutteridge




                                                34
key information sets
• together with the general trend towards open data,
  KIS is likely to drive better information management
  practice in HEIs




                                                         35
the mobile campus




                    36
  your local
  developer
might just be a
super-hero -
 get to know
 them just in
    case!
                  37
thank you
http://devcsi.ukoln.ac.u
           k/
     p.walk@ukoln.ac.uk
   and thanks to Marieke and Brian!
                                      38
image credits
•   All images (c) Paul Walk and licensed CC-BY except for:
    •   General Electric:
        http://www.flickr.com/photos/ooocha/2780071340/sizes/s/in/ph
        otostream/
    •   Colgate:
        http://www.flickr.com/photos/roadsidepictures/3909708551/siz
        es/s/in/photostream/
    •   Microsoft:
        http://www.flickr.com/photos/techshownetwork/2961688276/si
        zes/s/in/photostream/
    •   3M:
        http://www.flickr.com/photos/roadsidepictures/42905995/sizes/
        s/in/photostream/
    •   Black & Decker:                                            39

				
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posted:9/16/2011
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