XDRIVE.COM USER GUIDE - ONLINE STORAGE WEBSITE

Xdrive Support Table Of Contents Using Xdrive Online Help .................................................................................................. 1 Xdrive Web......................................................................................................................... 3 Xdrive Desktop ................................................................................................................... 3 Xdrive Mobile..................................................................................................................... 3 Using Xdrive Web .............................................................................................................. 5 Introduction to Xdrive Web ............................................................................................ 5 Supported Platforms and Browsers............................................................................. 5 Required Browser Settings ......................................................................................... 5 Testing Your Browser................................................................................................. 5 To log in using Xdrive Web: ...................................................................................... 6 The Action Bar............................................................................................................ 6 The Folder Tree........................................................................................................... 6 The Display Area ........................................................................................................ 7 The Feature Tabs......................................................................................................... 7 Some tips for navigating around Xdrive Web: ........................................................... 8 Opening Files on Your Xdrive........................................................................................ 8 To open a file in your Xdrive account: ....................................................................... 8 To play MP3 files: ...................................................................................................... 9 Managing Files and Folders on Your Xdrive ................................................................. 9 To search for a file: ..................................................................................................... 9 Search Tips: ................................................................................................................ 9 To create a new folder: ............................................................................................... 9 iii Xdrive Support Moving Files ............................................................................................................. 10 Moving Folders......................................................................................................... 10 Copying Files ............................................................................................................ 10 Renaming Files ......................................................................................................... 11 Renaming Folders ..................................................................................................... 11 To delete a file: ......................................................................................................... 11 To delete a folder: ..................................................................................................... 11 Viewing File Properties ............................................................................................ 12 Viewing Folder Properties ........................................................................................ 13 To re-index files and folders:.................................................................................... 14 To edit a file from within your Xdrive account: ....................................................... 14 Uploading Files and Folders ......................................................................................... 14 To upload a file: ........................................................................................................ 14 Frequently Asked Questions ..................................................................................... 15 To remove Java programs:........................................................................................ 19 To remove Java programs:........................................................................................ 20 To upload email attachments: ................................................................................... 20 Sending Files and Sharing Folders ............................................................................... 21 To send file(s) using Send a File: ............................................................................. 21 To share a folder: ...................................................................................................... 21 Permissions ............................................................................................................... 22 Quotas ....................................................................................................................... 23 To manage folders shared with you:......................................................................... 23 iv Table Of Contents To manage folders you're sharing with others: ......................................................... 23 Linking a Folder........................................................................................................ 24 Unlinking a Folder .................................................................................................... 24 To change this setting: .............................................................................................. 25 Download...................................................................................................................... 25 Extracting your files from the ZIP file...................................................................... 25 To use Skip the Download:....................................................................................... 26 Public Folders ............................................................................................................... 27 How can I try it out? ................................................................................................. 27 Why do you require registration to access the files in a Public Folder?................... 27 Creating Public Folders............................................................................................. 27 Setting an Image ....................................................................................................... 28 Setting the Description.............................................................................................. 29 Enabling a Disabled Public Folder ........................................................................... 29 To revoke a Public Folder:........................................................................................ 30 Music............................................................................................................................. 30 Song Library ............................................................................................................. 30 Music Toolbar........................................................................................................... 30 Playlist Editor............................................................................................................ 31 To change the song order:......................................................................................... 31 To create a new playlist: ........................................................................................... 31 Editing Song Properties ............................................................................................ 32 Using Music Players ..................................................................................................... 33 v Xdrive Support To use the Xdrive Media Player: .............................................................................. 33 To disable the Xdrive Media Player: ........................................................................ 34 To use Windows Media Player to play music on your Xdrive: ................................ 34 Use iTunes to Play Music on Your Xdrive............................................................... 34 To stream music through your Treo 600 or 650: ...................................................... 35 Faxing ........................................................................................................................... 35 Errors......................................................................................................................... 36 AOL Pictures ................................................................................................................ 36 To View 'My Pictures on AOL' Albums Within Xdrive: ......................................... 36 To View AOL 'Pictures I've Received' Albums Within Xdrive: .............................. 37 To Order Prints Using AOL Pictures:....................................................................... 37 Photos............................................................................................................................ 37 To create a Photo Album: ......................................................................................... 38 To edit photos: .......................................................................................................... 38 What happens next? .................................................................................................. 40 To Order Prints Using AOL Pictures:....................................................................... 40 Bookmarks .................................................................................................................... 40 To import bookmarks:............................................................................................... 41 Exporting Bookmarks ............................................................................................... 41 To send bookmarks from your Xdrive:..................................................................... 42 To create a new bookmark:....................................................................................... 42 To create a new bookmark folder: ............................................................................ 42 Web Backup.................................................................................................................. 43 vi Table Of Contents To back up your files online: .................................................................................... 43 Address Book................................................................................................................ 44 To add contacts to your Xdrive Address Book:........................................................ 44 To create a new group:.............................................................................................. 44 To edit a group:......................................................................................................... 44 To delete a contact or group: .................................................................................... 45 Using Xdrive Desktop....................................................................................................... 47 Introduction to Xdrive Desktop .................................................................................... 47 The minimum system requirements to install and run Xdrive Desktop are: ............ 47 To install Xdrive Desktop:........................................................................................ 47 To log in to Xdrive Desktop: .................................................................................... 48 Getting Started with Xdrive Desktop............................................................................ 48 Use the Xdrive Desktop tabs to perform a variety of functions: .............................. 49 To display the settings window and make changes: ................................................. 49 To change proxy server settings: .............................................................................. 50 To change Xdrive Desktop skins: ............................................................................. 51 To set your Xdrive login user information: .............................................................. 51 Sharing Files and Folders.............................................................................................. 52 To use the Send a File feature:.................................................................................. 52 To use the Share a Folder feature: ............................................................................ 52 Managing Your Files and Folders................................................................................. 53 To upload files and folders: ...................................................................................... 53 To download files and folders: ................................................................................. 54 vii Xdrive Support To create a new folder: ............................................................................................. 54 To rename a file or folder: ........................................................................................ 55 To open a file: ........................................................................................................... 55 To access Xdrive files using an application:............................................................. 56 To view file and folder properties:............................................................................ 56 To delete a file or folder: .......................................................................................... 56 To use Archive This with Xdrive Desktop: .............................................................. 57 Basic Backup ................................................................................................................ 57 Some things to keep in mind when creating and scheduling backups:..................... 57 To add a file or folder to a backup:........................................................................... 58 To add multiple files and folders to a backup at once: ............................................. 58 To create a basic backup: .......................................................................................... 58 To edit a basic backup: ............................................................................................. 59 To edit the basic backup schedule: ........................................................................... 60 To view the basic backup history: ............................................................................ 60 To use Backup Now:................................................................................................. 60 To restore a backup:.................................................................................................. 61 Advanced Backup ......................................................................................................... 62 To create an advanced backup using Xdrive Online Backup: .................................. 62 To edit a backup set using the Advanced tab:........................................................... 62 To edit backup set options using the Advanced tab:................................................. 63 To edit a backup set schedule using the Advanced tab:............................................ 63 To view a backup history using the Advanced tab: .................................................. 64 viii Table Of Contents To create a backup from the Advanced tab: ............................................................. 64 To restore an entire Backup to your computer from the Advanced tab:................... 64 Firewall Configuration.................................................................................................. 65 To configure your ZoneAlarm Firewall for Xdrive:................................................. 65 To configure your firewall for Xdrive using Symantec's Norton Internet Security 2005: ......................................................................................................................... 66 Removing Xdrive.......................................................................................................... 67 To uninstall Xdrive Desktop:.................................................................................... 67 Troubleshooting ............................................................................................................ 67 To clear the cache: .................................................................................................... 67 I can log into Xdrive Web but not Xdrive Desktop. What's wrong? ........................ 68 I have two Xdrive accounts. Can I connect to both accounts at the same time with Xdrive Desktop? ....................................................................................................... 68 Xdrive Desktop seems very slow for right-click copy/paste actions. Why? ............ 68 Xdrive Desktop locks up when I am uploading or downloading files or folders. What should I do?............................................................................................................... 68 I have third-party automatic backup software installed on my system. If I have Xdrive Desktop, will my backup software be able to back up my Xdrive files as well?.......................................................................................................................... 68 I'm accessing Xdrive Desktop from behind a firewall or proxy server. How should I configure my system? ............................................................................................... 68 Do I need Network Neighborhood enabled on my system to use Xdrive Desktop? 68 Xdrive is Unavailable (Error -1, 2, 6, 500 ) ............................................................. 68 "Delete for [filename] failed" when viewing a file directly from an application ..... 69 Error 1 ....................................................................................................................... 69 Error 3 ....................................................................................................................... 69 ix Xdrive Support Error 15 ..................................................................................................................... 69 Error 403 ................................................................................................................... 69 Error 1204 ................................................................................................................. 69 Using Xdrive Mobile ........................................................................................................ 71 Introduction to Xdrive Mobile ...................................................................................... 71 What Is Xdrive Mobile?............................................................................................ 71 To Log In To Xdrive Mobile: ................................................................................... 71 Organizing Files and Folders ........................................................................................ 72 To Open a Folder: ..................................................................................................... 72 To Create a New Folder:........................................................................................... 72 To view the properties of a file or folder: ................................................................. 72 To delete a file or folder: .......................................................................................... 72 To Rename a File or Folder: ..................................................................................... 73 Sharing .......................................................................................................................... 73 To share a folder using Xdrive Mobile:.................................................................... 73 To send file(s) using Xdrive Mobile:........................................................................ 74 To send a fax using Xdrive Mobile: ......................................................................... 74 Search............................................................................................................................ 74 To search for a file or folder: .................................................................................... 75 Photos............................................................................................................................ 75 To view a slideshow: ................................................................................................ 75 Music............................................................................................................................. 75 To stream music through your Treo 600 or 650: ...................................................... 75 x Table Of Contents Managing Your Xdrive ..................................................................................................... 77 Managing Your Account............................................................................................... 77 To manage your account:.......................................................................................... 77 To update your subscription: .................................................................................... 77 To remove space from your Xdrive: ......................................................................... 77 To change your password: ........................................................................................ 78 To update the e-mail options for your account: ........................................................ 78 To update your display options:................................................................................ 79 Billing Information ....................................................................................................... 79 To update your payment information: ...................................................................... 79 To request a credit:.................................................................................................... 80 Fraudulent Accounts ................................................................................................. 80 To cancel your Xdrive account:................................................................................ 80 Frequently Asked Questions ............................................................................................. 81 What type of customer support is available? ................................................................ 81 How can I access the free forms at Xdrive? ................................................................. 82 Does Xdrive offer an automated backup feature?......................................................... 82 How do I give others access to an Xdrive folder without giving out my username and password?...................................................................................................................... 82 Does Xdrive offer any other method of payment?........................................................ 82 Can I access Xdrive using my WAP-enabled device?.................................................. 82 How secure is Xdrive? .................................................................................................. 83 Does Xdrive currently support FTP? ............................................................................ 83 Does Xdrive currently offer a photo album? ................................................................ 83 xi Xdrive Support Can I version my documents from within my Xdrive account? ................................... 83 Does Xdrive support direct linking of files from its site to be viewed on web pages? 84 Why do people I am sending a file to need to setup an Xdrive account? ..................... 84 How do I track changes made to Microsoft Excel spreadsheets I'm sharing from my Xdrive?.......................................................................................................................... 84 To track changes made to a Microsoft Excel spreadsheet: ....................................... 84 How do I track changes made to Microsoft Word documents I'm sharing from my Xdrive?.......................................................................................................................... 85 To track changes made to a Microsoft Word document:.......................................... 85 Why can't I see thumbnails of my photos? ................................................................... 86 Why do my audio files sound distorted when I use the Xdrive Media Player?............ 86 Can I get paid for referrals to your service? ................................................................. 86 What is Xdrive Desktop? .............................................................................................. 87 Which operating systems does Xdrive Desktop support?............................................. 87 Is Xdrive Desktop available for Macintosh or Linux?.................................................. 87 How can I tell which version of Xdrive Desktop I am using?...................................... 87 Can I configure Xdrive Desktop to remember my username and password?............... 88 How do I use the domain setting when logging in with Xdrive Desktop? ................... 88 When I try to log in using Xdrive Desktop, why is error code 2 or 403 displayed? .... 88 Will my Xdrive connection time out while I am connected using Xdrive Desktop? ... 89 Which TCP ports does Xdrive Desktop use to communicate with Xdrive's servers? .. 89 Can I share my files and/or folders using Xdrive Desktop? ......................................... 89 Can I edit or update my files directly on my Xdrive when running Xdrive Desktop? . 89 How can I monitor the progress of my uploads and downloads when running Xdrive Desktop? ....................................................................................................................... 90 xii Table Of Contents Can I download directly from a website to my Xdrive?............................................... 90 Is Xdrive Desktop secure? ............................................................................................ 90 Does Xdrive Desktop support file names that use foreign or multi-byte characters? .. 90 I am using ZoneAlarm Pro, and when I try to login using Xdrive Desktop my machine locks up. What is wrong?.............................................................................................. 91 When I try to log in using Xdrive Desktop, why am I receiving an "Unable to Query Version" error message? ............................................................................................... 91 When I try to login using Xdrive Desktop, why am I receiving an "Unable to find connection" error message? .......................................................................................... 91 Why don't I see my files when I upload them into my account from one computer and attempt to view them from another computer? ............................................................. 92 Do I need Network Neighborhood enabled on my system to use Xdrive Desktop? .... 92 Do personal firewalls interfere with Xdrive Desktop? ................................................. 92 I am having problems logging into my Xdrive account. How do I request a new password?...................................................................................................................... 93 To request a new password:...................................................................................... 93 Can I use something other than my e-mail address or AOL screen name as my login name? ............................................................................................................................ 93 How do I manage my Xdrive Plus account profile? ..................................................... 94 Does my web browser need to have cookies enabled to use Xdrive? .......................... 94 Are there limits on how much I can upload? ................................................................ 94 Why is uploading so slow? ........................................................................................... 94 Why does the remaining time on my upload keep changing? ...................................... 94 What should I do if I continue to have problems uploading? ....................................... 95 Why is the person I am sharing a folder with required to setup an Xdrive account? ... 95 Are there limits on how much I can upload? ................................................................ 95 xiii Xdrive Support Why is uploading so slow? ........................................................................................... 96 Why am I experiencing slow uploads on a T1 connection? ......................................... 96 Why does the remaining time on my upload keep changing? ...................................... 96 What happens if I interrupt an upload?......................................................................... 96 Why do I receive error 2161 when attempting to upload?............................................ 97 Why do I see "Connecting to Server," but nothing else happens?................................ 97 Why isn't Folder Upload working with my Windows XP system? .............................. 97 What should I do if I continue to have problems uploading? ....................................... 98 What are the recommended system requirements for accessing Xdrive with a Macintosh?.................................................................................................................... 98 Do you offer an Xdrive Desktop application for the Macintosh?................................. 99 How can I upload multiple folders and/or files into my Xdrive using a Macintosh?... 99 Why does my folder download to a ZIP file? ............................................................... 99 Can I schedule automatic backups with a Macintosh? ................................................. 99 I do not have the latest operating system installed on my Macintosh. Can I still use Xdrive?........................................................................................................................ 100 What web browser works best with Mac OS X? ........................................................ 100 If I am using a Macintosh, can I share files and folders with people who are using a PC or vice versa? .............................................................................................................. 100 What is Skip the Download?....................................................................................... 101 How does Skip the Download work?.......................................................................... 101 Where do I find Skip the Download? ......................................................................... 102 When should I use Skip the Download? ..................................................................... 102 How long does Skip the Download take? ................................................................... 102 What kind of files can I archive? ................................................................................ 102 xiv Table Of Contents Who will know files what I am downloading? ........................................................... 102 When I use Skip the Download, where does the file go? ........................................... 103 Can I move files from my computer to my Xdrive?................................................... 103 Why doesn't Skip the Download work on membership sites?.................................... 103 What does a Skip the Download the installation include?.......................................... 103 Why can't I download files from my company's intranet?.......................................... 104 Can I implement Skip the Download on my own web site?....................................... 104 Do I need an Xdrive membership in order to use the software?................................. 104 Which browsers and platforms does Skip the Download support? ............................ 104 I tried to save an HTML file, but the page doesn't display correctly. Why? .............. 104 What is Xdrive Online Backup and what can it do for me? ....................................... 105 Where do I find the Xdrive Online Backup application? ........................................... 105 What should I back up?............................................................................................... 106 How long should I expect a backup to take? .............................................................. 106 What is a backup set?.................................................................................................. 106 How do I create a backup?.......................................................................................... 106 How are my backup sets saved within my Xdrive account? ...................................... 107 What is the file named manifest.xml for and where is it? .......................................... 107 Can I run a backup whenever I want, or do I need to wait for my computer to be backed up automatically at the time I scheduled? ...................................................... 107 What is the difference between the Incremental and Full options for Backup Type? 108 If I backup incrementally, and I choose to keep up to 7 backups, what happens on the 8th?.............................................................................................................................. 108 Should I consider using the "Use secure connection (SSL)" option? ......................... 108 xv Xdrive Support How can I view my backup set? ................................................................................. 109 How do I make changes to my backup? ..................................................................... 109 What is my backup log and where do I find it? .......................................................... 109 What is the "Purge history file before backup" option?.............................................. 110 Can I schedule backups on more than one computer?................................................ 110 Do I need to be logged into my Xdrive in order for the scheduled backup to run?.... 110 How secure is Xdrive? ................................................................................................ 111 Does Xdrive offer any form of redundancy? .............................................................. 111 How does Xdrive's system handle multiple server access requests? .......................... 111 Does Xdrive offer any form of data encryption? ........................................................ 111 Can Xdrive employees snoop at my data?.................................................................. 111 Does Xdrive have any web credentials for security?.................................................. 112 In case of a natural disaster, is my data with Xdrive safe? ......................................... 112 Is it safe for others to use my Xdrive account?........................................................... 112 Does Xdrive offer any form of personal guarantee?................................................... 112 Where can I find Xdrive's Privacy Policy and Terms of Service?.............................. 113 Index ............................................................................................................................... 115 xvi Welcome to Xdrive Online Help. We are glad that you have decided to use Xdrive to back up, access, and share your files. If you are new to Xdrive, we are certain that you will soon come to rely upon the many great features that Xdrive has to offer. A few include:    Xdrive Desktop: The Xdrive Desktop software allows you to access your Xdrive directly through Windows Explorer just like your computer's hard drive, making it easier to manage your files and folders. Sharing Folders: Now you can share folders with anyone using our Folder Sharing feature. You can share access to certain parts of your Xdrive without having to give away your user name and password. Xdrive Backup: Schedule automatic backups of your PC to your Xdrive to ensure your important data is protected. Xdrive has helped millions of individuals back up, access, and share files on the Internet. With Xdrive, you can access files from the office, at home, or on the road; collaborate online with colleagues; and back up files. Using Xdrive Online Help With Xdrive's Online Help, quick answers are just a click away. When you are using Xdrive Web, just click the Support button in the top right of the window to access online help. You can quickly find information about using the Xdrive service and managing your account using the buttons at the top of the help window:    Contents displays all of the help topics organized by category Index allows you to search by keyword Search offers a way to search for a particular topic. We recommend you browse by topic to learn more about all of the great features Xdrive has to offer you. 1 There are three ways to access your Xdrive: Xdrive Web, Xdrive Desktop, and Xdrive Mobile. Xdrive Web allows you to access your Xdrive service anytime, from anywhere. Xdrive Desktop allows you to quickly upload multiple files by dragging and dropping entire folders from your computer to your Xdrive account. In addition, Xdrive Desktop offers an advanced Backup feature that allows you to schedule backups of your most important files and folders to run automatically, saving you stress and time. Xdrive Mobile gives you wireless access to your Xdrive documents, photos, music and more through your cell phone, PDA, or other web-enabled device. You can choose which access method best suits the way you work, or you can use all three depending on when and where you want to access your Xdrive. Xdrive Web Xdrive Web makes it easy to access your important data from any PC equipped with a web browser. To access Xdrive Web from any computer, open your web browser and enter the address for our web site, http://www.xdrive.com. Xdrive Desktop Xdrive Desktop allows you to access Xdrive directly within Windows Explorer. When you install the software, it maps a drive in Windows to your Xdrive account. With Xdrive Desktop running, you can easily drag and drop files and folders to your Xdrive account. To download the latest version of Xdrive Desktop, click here. Xdrive Mobile Xdrive Mobile gives you wireless access to documents, photos, music and more through your web-enabled cell phone. Your PDA or any web-enabled device will work as well. To access Xdrive Mobile, enter the address for our mobile site: http://mobile.xdrive.com. 3 Using Xdrive Web Introduction to Xdrive Web To use Xdrive Web, we advise that you use the browser recommended for your system below and upgrade to the latest available version. Supported Platforms and Browsers Platform Windows® NT4/2000/XP Supported Browsers Microsoft® Internet Explorer version 6.0 and above. Mozilla and Mozilla Firefox, Netscape Navigator version 7.0 and above. AOL version 8.0 and above. Apple® Safari or Mozilla Firefox web browser is recommended. Netscape Navigator version 7.0 and above The latest version of the Mozilla browser is recommended. Macintosh® OSX Linux, Unix, and other operating systems Required Browser Settings In order to successfully use Xdrive Web, make sure that the following features or settings are enabled in your web browser:  JavaScript Support: Required for basic functionality of Xdrive Web, including displaying information about your account. You must have at least Sun Java Version 1.3x or higher and JavaScript enabled in your browser to use Xdrive Web. You must enable JavaScript in your browser to use Xdrive Web. If you don’t have Java installed on your machine, you may download the software for free at http://www.java.com/en/download/manual.jsp. Dynamic Content Support: Required for displaying some information, such as the amount of space available. Cookie Support: Required for storing basic account settings and options. You must enable cookies from Xdrive in your browser to use Xdrive Web.   For more information on changing these settings in your browser, please refer to your web browser's Help. Testing Your Browser You can test your web browser to see if it meets the recommended system requirements for Xdrive Web by clicking here.  The compatibility test page uses a Java applet that may cause the page to appear to hang while your browser loads Java into memory on your computer. Please wait a minute for the compatibility page to load when you click on the link above. 5 Xdrive Support If your browser does not meet the system requirements listed above, please upgrade your browser to the latest version. To log in using Xdrive Web: 1. Open a web browser and enter the address for our web site, http://www.xdrive.com, in the Address field and press the button on the keyboard. 2. If you are an AOL user and have logged in before, the Username field may already be populated with your AOL/AIM Screen Name. Otherwise, choose your login option by selecting either the Xdrive Username or AOL/AIM Screen Name radio button. 3. Enter your Xdrive Username or AOL/AIM Screen Name in the Username field, if not already populated from a previous session. (Note: Your Xdrive Login Name is usually the same as the e-mail address you used when you signed up for Xdrive.) 4. Then enter your password in the Password field. (Note: your password is casesensitive.) 5. Click the Log In button. 6. The Xdrive Start Page displays. To continue into your account, click the Launch Xdrive button. The Xdrive main account window displays. Xdrive Web is a sophisticated browser-based application that allows you to access the files and folders you have stored on our servers. The interface has been designed to be familiar to anyone who has ever used a computer to manage their files. When using Xdrive Web, please be sure to use the navigation buttons which are provided. Using the Back/Forward buttons in your web browser interferes with our ability to refresh the data displayed. Xdrive Web's interface is composed of four areas: the Feature Tabs at the top, the Action Bar located below the Feature Tabs, the Folder Tree on the left, and the Display Area on the right. The Action Bar The Action Bar displays across the top of the interface. Here you will find options for uploading and downloading your files, creating new folders, moving and renaming your files, opening your files, deleting files or folders, sharing your folders, sending your files and viewing your files' properties. The Upload, Open, Share Folder, and Send File buttons also include further options. To access these options, click and hold the pointer briefly on any of these buttons. The Folder Tree The Folder Tree allows you to easily navigate between the different folders you have created on your Xdrive. When you select a folder, the folder name will be highlighted in gray. Any of the actions that you choose from the Action Bar will now apply to that folder. For example, if you select the My Photos folder from the Folder Tree and then click the Upload button on the Action bar, your files will be uploaded to that folder. In addition to your personal folders, you will see entries on the Folder Tree that are standard to all Xdrive accounts. These include:  The Address Book allows you to add recipients to your contact list for sending files and sharing folders. 6 Using Xdrive Web  Shared Items provides you with a quick view of folders shared with you, listed under a tab titled Folders Shared with Me, and a tab with folders you have shared with others titled Folders I'm Sharing. My Account allows you to manage your Xdrive account settings, including your profile, updating your password and notification e-mail address, billing information, and the amount of space allocated to your account. Search provides you with the ability to search for and quickly locate any file or folder in your Xdrive account.   Notes:   Click the plus sign next to any entry in the Folder Tree to see sub-choices for that category. Click Refresh in the upper right corner of the window to refresh the Folder Tree; you may need to do this after creating or deleting a folder. The Display Area The Display Area lists information relevant to the selections you make on the Action Bar or Folder Tree. If you have selected one of your folders, the files stored in that folder will be displayed here. If you have selected one of your files and clicked on a button from the Action Bar, instructions pertaining to that action will also be displayed here. The Display Area also allows you to change the view your files are displayed. The lists of options include Detailed View, Icon View, Thumbnail View, and Slideshow View. The Feature Tabs The Feature Tabs appear across the top of the interface. These tabs were designed to help you manage your different type of image files, media files, and bookmarks independent from each other. The Xdrive tab is the default tab selected after logging into your account, but you can select your desired feature by clicking on the Photos, Music, or Bookmarks tab. Use Xdrive Photos to save your next family vacation pictures. This allows you to upload your photos, create new albums, and share individual photos or albums with family and friends. You can also create a slideshow of your pictures to share with other during a family reunion or business presentation. Xdrive Music offers you an advance method of organizing your music library by Genre, Artist Name, or Album Title. Further organize your favorite music list by creating a New Playlist for easy listening with Xdrive’s Music Player. Never lose your favorite bookmarks again. Xdrive Bookmarks allows you to import and export your favorite bookmarks, easily create new bookmarks, and share your valuable saved bookmarks with others. 7 Xdrive Support Xdrive Web is a sophisticated web application that has been designed to make it easy for you to upload, share, and manage the files and folders you are storing on your Xdrive. We have worked hard to make the Xdrive Web window easy to use and to provide you with quick access to all of your important data. Because the Xdrive Web interface uses advanced JavaScript to create the Folder Tree and display information about your account, it is important to use the navigation within Xdrive Web, rather than the navigation tools provided by your web browser. Some tips for navigating around Xdrive Web:    Use the navigation buttons within Xdrive Web. Using the Back/Forward buttons on your browser interferes with our ability to refresh and display information about your files and folders. If you create or upload a new folder and it does not appear on your Folder Tree, click the Refresh button at the top of the window to refresh the display. Xdrive Web requires your browser to have JavaScript® support turned on. Click here to check to see if your browser meets the minimum system requirements for Xdrive Web. To learn how to enable JavaScript in your browser, check your browser's help documentation. Note: The compatibility test page uses a Java applet that may cause the page to appear to hang while your browser loads Java into memory on your computer. Please wait a minute for the compatibility page to load when you click on the link above.Your total space available can be displayed by moving the mouse cursor over the Available Space bar at the very top of the window.  If the names of some of your folders are cut off when viewing the Folder Tree, you can make the Folder Tree wider by clicking and dragging the bar between the Folder Tree and the Display Area. Do not click the wide scroll bar; instead, click the narrow, lighter line just to the right of it. Opening Files on Your Xdrive Opening files stored in your Xdrive account is easy. Before opening a file, make sure that you have the application required to open the selected file type installed on your computer. For example, if you are trying to view a Microsoft Excel spreadsheet (filename.xls), you need to have Microsoft Excel installed on your computer. Photos can be viewed directly from Xdrive without separate software or viewers. Note: Executable files and zip files (.exe, .zip) cannot be viewed directly from Xdrive. You must first download these file types before trying to run or open the file. To open a file in your Xdrive account: 1. Select the check box next to the file name you want to view. 2. Click the Open button. 3. A new browser window will open to display the files you have chosen to view. Note: If you have selected multiple files for viewing, please use the Next/Previous links at the top right hand side of the viewing window to cycle through the selection. 8 Using Xdrive Web Once you have uploaded MP3 files to your Xdrive, you can use the Xdrive Music Player to listen to them. To play MP3 files: 1. Select the check box next to the music file or files that you wish to listen to. 2. When you have finished selecting the songs you would like to play, click and hold the mouse pointer on the Open button. 3. When the menu displays, select Music Player. 4. The Xdrive Music Player opens. For more information on how to use the Xdrive Music Player, see: Xdrive Media Player. Managing Files and Folders on Your Xdrive If you need to quickly find a file in your Xdrive Account and you are not sure which folder it's in, you can use the Search feature to find it. To search for a file: 1. Enter the name of the file or folder in the Search field, located in the top right corner of the window. 2. Click the magnifying glass to begin the search. The search results may take a few seconds to appear. Search Tips: Use wildcards (* and ?) to refine your search:   The asterisk (*) matches any number of letters or numbers. The question mark (?) matches only one occurrence of a letter or number. Note: The search results will show the file path indicating where the file is located within your Xdrive account, but you will not be able to access the file directly from the search results. Xdrive offers a number of default folders in which to keep the files you upload to your account. You can also create your own folders in order to keep your files organized. To create a new folder: 1. Select a folder from the Folder Tree, such as My Xdrive or My Documents, where you want to create the new folder. 2. On the Action bar, click the New Folder button. 3. Enter a name for the folder in the New Folder Name field. 4. Click OK. Your new folder appears in the Folder Tree under the folder you selected. You can now upload files to your new folder. 9 Xdrive Support Note: You cannot give a folder the same name as another folder that already exists in the same directory. You may find it necessary to move files and folders stored on your Xdrive in order to keep things organized. Moving Files To move a file: 1. Select the file(s) you want to move. 2. On the Action bar, click the Move button. 3. Next, select the folder where you wish to move the file from the Folder Tree. 4. Click OK. Note: If you move a file from a folder you have shared with other users, they will no longer be able to access that file. Moving Folders To move a folder: 1. To move a folder, start by selecting the folder you want to move using either the Folder Tree or the Display Area. 2. Click the Move button. 3. The Select Destination Folder page appears. Select the destination where you want to move your folder from the Folder Tree on the left. The Current Destination displayed will change when you select a folder. 4. Click OK. Note: If you move a folder you have shared with other users, they will lose the ability to access that folder and its contents. Moving a folder moves all of its contents including subfolders. Copying Files At this time, you can only copy files and folders stored on your Xdrive using Xdrive Desktop. The exception to this is with files that have been shared with you by other Xdrive customers. To copy files from a shared folder: 1. Select the files you want to copy. 2. On the Action bar, click the Move button. 3. Select a destination folder from the Folder Tree. 4. Click OK. Because these files have been shared, moving the files to one of your own folders will not delete them from the original shared folder. 10 Using Xdrive Web For more information on moving files, see: Moving Files and Folders. As the number of files and folders on your Xdrive increases, you may want to change the names of some of your files and folders to make organizing things easier. Renaming Files To rename a file: 1. Select the check box for the file you wish to rename. 2. On the Action bar, click the Rename button. 3. Enter the new name for your file in the New File Name field. 4. Click OK to accept your changes. Note: You cannot give a file the same name as another file that already exists in the same folder. If you try to rename a file with a name that is already in use, you will receive an error and the change will not take place. Renaming Folders To rename a folder: 1. Select the folder using either the Folder Tree or Display Area. 2. Click the Rename button. 3. Enter the new name for your folder in the New Folder Name field. 4. Click OK to accept your changes. Note: Renaming a folder you have shared with other customers will not affect their ability to access the folder. The customers you shared the folder with will still have access to the renamed folder and its contents after the name change. Also: You cannot give a folder the same name as another folder that already exists in the same directory. You can remove unnecessary files and folders from your Xdrive by deleting them. To delete a file: 1. Select the check the box next to the file name. 2. On the Action bar, click the Delete button. 3. The Delete File page will appear asking you to confirm that you want to delete the file. Note: Once you delete a file, it is permanently removed from your Xdrive. 4. file. Click OK to confirm you want to delete the file. Click Cancel to exit without deleting the The file is permanently removed from your Xdrive account. To delete a folder: 11 Xdrive Support 1. Select the folder using either the Folder Tree or Display Area. 2. On the Action bar, click the Delete button. 3. The Delete Folder page will appear asking you to confirm that you want to delete the folder. Note: Deleting the folder deletes all subfolders and files within that folder permanently, so be certain you have moved all important files and subfolders to a different location before deleting a folder. 4. Click OK to confirm you want to delete the folder. Click Cancel to exit without deleting the folder. The folder and all of its contents are permanently removed from your Xdrive account. You can view detailed information about files and folders on your Xdrive account by viewing file and folder properties. Viewing File Properties To view the properties of a file: 1. Select the check the box next to the file name. 2. On the Action bar, click the Properties button. 3. The File Properties window appears. 4. To close the File Properties window, click OK. The File Properties window provides the following information: Name Size Full Path Uploaded The name of the file. Size of the file in MB and Bytes. The location of the file on your Xdrive. The date and time the file was uploaded to your account. (Currently, all date/time information displayed by Xdrive is displayed in US Pacific Standard Time). The date and time the file was last modified in your account. The username of the customer who owns the file. If this file is located in a folder that belongs to you, your username will be listed. If this file is in a folder that belongs to another user and they share it with you, the sharing user’s name will be listed. The estimated download time for the file based on different connection speeds. The name to be displayed by Xdrive. This can be set to be different than the actual filename. Modified Owner Download Time Title 12 Using Xdrive Web Description A description of the file may be entered. Viewing Folder Properties To view the properties of a folder: 1. Click on the folder name using either the Folder Tree or Display Area. 2. Click the Properties button. 3. The Folder Properties window will appear. 4. Click OK when you are done viewing the properties. The Folder Properties window provides the following information: Name Size Full Path Created The name of the folder. Size of the folder in bytes. The location of the folderon your Xdrive. The date and time the folder was created and last modified, respectively. (Currently, all date/time information displayed by Xdrive is displayed in US Pacific Standard Time). The username of the customer who owns the file. If this file is located in a folder that belongs to you, your username will be listed. If this file is in a folder that belongs to another user and they share it with you, the sharing user’s name will be listed. “Yes” if the folder has been shared to other users, “No” if not. “Yes” if any users you have shared the folder with have linked it, "No” if not. For shared folders only: If you are the owner of the folder, this box displays the permissions you have granted to others. The box displays the username(s) of the customer you shared the folder with and a list of the permissions you assigned. If you are not the owner of the folder, this box displays the permissions you have been granted for that folder. The name to be displayed by Xdrive. When you create Public Folders, you can set an image for the Public Folder information page. A description may be entered for the folder. If the folder is made public, then the description that you set will be displayed on the Public Folder information page. Owner Shared Linked Shared With Title Image URL Description Re-indexing streamlines the thumbnail view of your files and folders, and assures that the most up-to-date information is displayed when you view file and folder properties. 13 Xdrive Support To re-index files and folders: 1. Select the check the box next to the file or folder name that you would like to re-index. 2. On the Action bar, click the Properties button. The File Properties window appears. 3. Click the Re-Index button. A message stating that your file or folder is scheduled for reindexing appears below the Re-Index button. 4. Click OK to close the File Properties window. Occasionally re-indexing your files and folders assures that your experience in thumbnail view is fullyoptimized. Note: Re-indexing picture files before opening them in slideshow view is recommended. Xdrive's Text Editor will allow you to work with certain text files using a plug-in from the original program, which allows you edit files stored on your Xdrive without downloading them first. To edit a file from within your Xdrive account: 1. Select the check box next to the file you wish to edit. 2. Click and hold the mouse pointer on the Open button. 3. From the menu that appears, select Text Editor. 4. The Edit File Page displays, allowing you to make changes as needed to the file. 5. When you are finished editing the file, choose from the following options:    Click New if you want to save the changes as a new document. (Note: You will also need to enter a new file name in the File Name field.) Click Save if you want to replace the original file with the newly edited version. Click Close to exit the Text Editor without saving any changes. Uploading Files and Folders When you want to select individual files to upload to your Xdrive, you can use the basic upload function to do so. To upload a file: 1. Select the destination folder you want to upload the file(s) into from the Folder Tree. 2. Click the Upload button. 3. A new window displays, offering you the option to test your computer's compatibility for using Accelerator Plus. (Note: you must have JavaScript enabled in order to complete the compatability test.) 4. To continue using basic upload, click the Add button. 5. Make sure the Basic tab is displayed, then click the Browse button. 6. A File Upload window displays, allowing you to browse the files and folders on your computer to select the file you wish to upload. Select the file you wish you upload and click Open. 7. Click Start Upload to send the file to your Xdrive. 14 Using Xdrive Web 8. To begin another upload, click New Upload. If you are finished uploading, click Done. The file is uploaded to your Xdrive. Uploading files and folders to your Xdrive is easy. There are several ways to upload data to your Xdrive. If you prefer to use Xdrive Web, you can use Advanced Upload or Basic Upload. If your computer runs on Windows, you can download and install Xdrive Desktop. Xdrive Desktop is a free application that integrates Xdrive as a mapped network drive on your PC; it lets you easily drag and drop files from your computer to your Xdrive. It also lets you schedule uploads with an automatic Backup feature. You can download Xdrive Desktop here. Frequently Asked Questions Are there limits on how much I can upload? Why is upload so slow? Why am I getting slow uploads on a T1 connection? Why does the remaining time on my upload keep changing? What happens if I interrupt an upload? Why do I see 'Connecting to Server,' but nothing else happens? Why isn't Advanced Upload working with my Windows XP system? What should I do if I continue to have problems uploading? Are there limits on how much I can upload? You can upload practically any file. Xdrive's maximum size for an individual file is 2.5 GB. You are also limited by the total space available in your account. If you need more space, you can easily add space to your Xdrive at any time by going to Manage Space in your account. There is no other limit on how much or how often you upload. back to top Why is upload so slow? Once an upload or download begins, everything in Xdrive’s control from the switches to the storage boxes is optimized. It is very fast; it cannot be faster; it accounts for a very, very small percentage of the total transfer time. The amount of data that we transfer to and from Xdrive’s storage doesn't scratch our capacity to transfer data. In this regard there are no bottlenecks in our system. There are application-related steps to start an upload or download that we are always working to speed up, but most of the transfer time for a large item is occupied in its travel across the Internet. Latency in the upload and download functions, after they have begun, is out of Xdrive’s control. It is a consequence of general network latency on the Internet, how many hops one happens to be from our servers, the power of one’s computer, and the speed of one’s connection to the Internet. Nevertheless, slow transfer speed is perceived as a problem by our customers and by ourselves. More and more people have switched to broadband. Over two-thirds of our customers use a broadband connection. We expect everything to be fast now on the Internet. We expect to be able to upload as quickly as we can 15 Xdrive Support download; unfortunately, that’s usually not the case. The transfer speed of your upload depends on the type of connection that you have to the Internet. Many of our customers have broadband cable or DSL connections. Most cable and DSL connections are asymmetrical; that is, bandwidth available for download is much greater than bandwidth available for upload. The table below shows examples of common broadband subscriptions, broken down by maximum upload and maximum download speeds. Service Provider Verizon Consumer DSL Verizon Enterprise DSL (basic) SBC Yahoo! DSL AT&T DSL Comcast Cable Modem Maximum Download Speed 768 kbps, or 5-6 MB/minute 768 kbps, or 5-6 MB/minute 384 kbps, almost 3 MB/minute 384 kbps, almost 3 MB/minute 3 mbps, almost 23 Mb/minute Upload Speed 128 kbps, almost 1 MB/minute 128 kbps, almost 1 MB/minute 128 kbps, almost 1 MB/minute 128 kbps, almost 1 MB/minute 256 kbps, almost 2 Mb/minute The upload speeds listed above are maximum speeds. Real transfer speeds are slower, mostly due to the network latency of the Internet. In general, expect transfer speeds of 60% to 90% of the maximum speed. To figure out the actual upload speed of your connection, you can run a speed test. To take the speed test, go to http://www.dslreports.com or other available speed test site. The resulting speeds will be reported in kilobits per second (kbps). To convert this into megabytes/second (Mb/sec), divide the number by 8000. For example, if you have an upload speed of 100 kbps, you will be able to upload roughly .75 megabytes of data per minute (that’s 100/8000 * 60 seconds). If you have an upload speed of 200 kbps, you will be able to upload roughly 1.5 megabytes per minute (200/8000 * 60), etc. If you’re using a cable or a DSL connection and you would like faster upload speeds, you may want to contact your Internet Service Provider about purchasing a package with a faster upload. back to top Why am I getting slow uploads on a T1 connection? T1 connections are synchronous at 1.5 Mbps. Theoretically if no one else is sharing your bandwidth you should be able to see maximum upload speeds of 11.5 Mb/minute. In practice several factors slow this speed down. First, Internet latency can shave off as much as 40% of the speed. Second, T1 connections are found in office environments where other people are sharing your bandwidth. Third, office environments often have proxies and firewalls that slow down the speed of file transfers. If you are experiencing slow speeds on a T1 connection at the office, talk to your Systems Administrator about configuring your proxy and firewall differently to admit Xdrive traffic. back to top Why does the remaining time on my upload keep changing? 16 Using Xdrive Web During file uploads, the time remaining field in the upload box displays an estimate of time remaining for the upload. Do not be concerned if this value increases or decreases unexpectedly during the file upload. This value is based on the current transfer rate of your files. As your transfer rate increases or decreases (e.g., due to network congestion or low memory on your system), the remaining time value is adjusted accordingly. back to top What happens if I interrupt an upload? Interrupting the upload process will cause the file upload to fail and the file to be corrupted within your account. For best results, please do not navigate away from the upload page until your upload is complete. If you would like to browse other sites while uploading, you should open a new browser window. back to top Why do I see 'Connecting to Server,' but nothing else happens? To resolve this issue please clear both your Internet cookies and your Internet cache. You would do this by opening your web browser and then going to File > Internet Options. In the Internet Options dialog box, click the Clear Cookies button and the Clear Files button to clear both of these, and then click OK. After this is done, close all of your browser windows. Open a new browser window, log in to your account, and try your upload again. back to top Why isn't Advanced Upload working with my Windows XP system? Sometimes Advanced Upload has an issue communicating with the JVM installed on Windows XP systems. Please try clearing your cache by following these steps: 1. Go to Start > Control Panel. 2. If you are using the Category view with the Control Panel, you will need to switch to Classic View by clicking on the Classic View link. 3. Once you are in Classic View, double-click the Java Plug In icon. 4. In the Java Console, click the Cache tab. 5. Click the Clear button. 6. In the message box, confirm your selection by clicking Yes. 7. If the Apply button is active in the Java console, please click it and then close the Control Panel. 8. Try your upload once again after you have followed these steps. If you continue to have trouble uploading, please try installing a new version of Java by going to www.java.com. back to top 17 Xdrive Support What should I do if I continue to have problems uploading? If you’re uploading a large batch of data and it consists of many folders and subfolders, you may want to consider uploading the folders a few at a time. Smaller size transfers take less time and are less likely to fail. If one upload method fails, try another. back to top Xdrive's Upload Accelerator allows you to select multiple files or folders and easily upload them to your Xdrive. To upload a folder or group of files: 1. In the Folder Tree, click the name of the folder you want to upload the files into. 2. Click the Upload button. 3. Xdrive Web will remember whether you last used Basic Upload or Upload Accelerator. When you click the Upload button, you will be returned to the upload option that you previously selected. If necessary, click the Accelerator tab. 4. A new window displays, offering you the option to test your computer's compatibility for using Accelerator Plus. (Note: you must have JavaScript enabled in order to complete the compatability test.) This window also displays the first time that you select Folder Upload, we will perform a browser compatibility test. Xdrive's folder upload uses a Java applet. You must have Java enabled to use folder upload. Note: The compatibility test page uses a Java applet that may cause the page to appear to hang while your browser loads Java into memory on your computer. Please wait a minute for the compatibility page to load when you click on the link above. 5. Before you can use Upload Accelerator, the upload applet must be loaded by your browser. A Security Warning window will appear and ask if you will accept the applet from Xdrive. Please click Yes to indicate that you trust the applet. Note: The security warning window displayed will look different depending on which web browser and version you are using. To prevent viewing the security warning each time that you use folder upload, select the Always trust content check box at the bottom of the security warning. 6. To begin uploading files, click the Add button. 7. Browse through the drives on your computer and locate the folder or files you wish to upload. You may select multiple files or folders by holding down the key and selecting multiple items. 8. The upload screen will display a listing of the files you have selected. If you want to remove files from the list, click the Delete icon next to the file name to remove it. 9. Click the Start Upload button. 18 Using Xdrive Web The display area will show your upload progress. Once all of your files and folders have been uploaded, the display area will return to the upload destination folder. Note: You may receive the following message when you first access Basic Upload or Upload Accelerator: “Your java version is unable to run the new applet. You have been redirected to the legacy applet.” If you receive this message, you will need to install the latest version of java by going to http://www.java.com. You will need to first close the Upload window since the Java website will open within the same window. Note: If you are having trouble downloading Java or Xdrive’s Java applet, our first recommendation is to uninstall all Java programs from your computer by following these steps: To remove Java programs: 1. Open the Start menu and select Control Panel. 2. Click Add or Remove Programs. 3. Select any version of Java or Java 2 Runtime you find in this list. 4. Remove all selected versions by clicking the Remove button. After fully removing all versions of Java or Java 2 Runtime, go to http://www.java.com/en/download/manual.jsp to manually download the Java version for your operating system. Xdrive's Upload Accelerator uses a Java applet to allow you to select and upload multiple files and folders at once when using Xdrive Web. You can run our browser compatibility check to see if you can use folder upload. Note: The compatibility test page uses a Java applet that may cause the page to appear to hang while your browser loads Java into memory on your computer. Please wait a minute for the compatibility page to load when you click on the link above. Upload Accelerator Tips Upload Accelerator will work best with the latest versions of Microsoft Internet Explorer, Netscape Navigator, and Mozilla. For best results, we recommend that you upgrade your web browser to the latest version. We also recommend that you update your Java Virtual Machine (JVM) to ensure compatibility with our upload applet. You can download the latest Java Virtual Machine directly from Sun. You may see a script error in the lower left corner of your web browser when using the folder upload feature on Windows XP. If you see a script error and nothing is happening when you try to use the folder upload feature, please double-check your system to ensure that you have a valid JVM installed and that Java is enabled. If you are having trouble downloading Java or Xdrive’s Java applet, our first recommendation is to uninstall all Java programs from your computer by following these steps for PC users: 19 Xdrive Support To remove Java programs: 1. Open the Start menu and then select Control Panel. 2. Click Add or Remove Programs. 3. Select any version of Java or Java 2 Runtime you find in this list. 4. To remove all selected versions, click the Remove button. After fully removing all versions of Java or Java 2 Runtime, go to http://www.java.com/en/download/manual.jsp to manually download the Java version for your operating system. You can upload your email attachments from your mail server directly into your Xdrive account. To upload email attachments: 1. Select the Attachments button on the main toolbar. 2. The Email Attachments window opens. Enter the necessary information in the Required Email Attachment Setup section. This section requires you to enter the following information:   Email Server Name: Enter the POP or IMAP server address used to access your mail server. This information is located in the Email Account Setup area of your email client. Email Username: Enter the user name for your email account, which is usually the first part of your email address before the @ symbol. Note: For AOL users, the Email Server name and user name will be pre-populated with the appropriate information.  Email Password: Enter the password for your email account. If you do not know it you may need to contact support for the web site or mail service you subscribe to. To save your password so that Xdrive does not prompt you for it each time, select the Save Password check box. 3. You can also enter information in the Optional Email Attachment Information section. This section is important because it is used to scan your mail account for attachments. Information provided in this section can narrow down the search. Information in this section includes:    Email Subject Line: By entering the subject line of a specific email you will be able to filter the results displaying your e-mail attachments based on emails with that subject. Email Sender Line: By entering the subject line of a specific email you will be able to filter the results displaying your e-mail attachments based on the sender. Last Number of Days: By entering this information you will be able to filter your e-mail by the number of days you enter, so that the results will only contain attachments within those days. Once all of the above information is entered, click Get Attachments. 4. 5. The search results are displayed in the main body of the window. Select the check next to the email(s) you would like to upload attachments from. 6. Click Save Attachments. 7. Once the attachment is uploaded, a confirmation message displays. Click the Close Window button to return to the main Xdrive window. 20 Using Xdrive Web Note: AOL users can set up their Xdrive account to copy and store your received AOL or AIM e-mail attachments automatically. Just click the Set Me Up button within the Email Attachments opt in pop-up window that appears after log in. Sending Files and Sharing Folders Xdrive's Send a File feature makes it easy for you to send large files, such as songs, videos, and high resolution pictures, to your friends and family. When you use the Send a File feature, Xdrive will send an e-mail that contains a link allowing the recipients to view or download the file. To send file(s) using Send a File: 1. Select the file(s) that you want to send by selecting the check box next to the file name(s) in the Display Area. 2. On the Action bar, click the Send File button. 3. The Send a File page displays. Under Saved Recipients, click the Add button to select recipients from your Address Book. You can enter new e-mail addresses in the To field. Note: Separate multiple email addresses with commas. 4. Next, indicate whether you want to send the file using the Fast or Secure options depending on the level of security you need for the file. 5. You can also specify how long you would like to make the link available by making a selection from the Make Available for drop-down menu. 6. In the Email Message section, you can enter text in the Recipient Note field to be included in the notification message that will be sent to the recipients. 7. When you are finished, click the Send Now button to send the files. A notification message will be sent to each of the recipients that you selected with links to access the files you have sent. Note: If you want to send your own message with a link to the file(s) you have sent these recipients, you can copy the URLs from the confirmation page. To do so, right-click on the URL and select Copy Shortcut or Copy Link to copy the URL from this page into your own message. 8. To return to the Xdrive main window, click Continue. Note: The first five recipients who receive your sent file will have the opportunity to download the information without having an Xdrive account of their own. The sixth recipient and onward will be required to setup an Xdrive Free Account to access the sent file. Moving forward, all of your recipients will be asked to copy the sent file directly into their own personal Xdrive account. Our Xdrive Free accounts come with 5GB of free storage. For more Send a File options, enable the Advanced Send/Sharing Options setting. To find out how to do so, see Updating Your Display Options. Using the Shared Folders function enables you to easily share all of your latest digital pictures with friends and family. Sharing folders also allows your friends, family, and the people you do business with to upload files directly to your Xdrive. To share a folder: 21 Xdrive Support 1. Choose the folder(s) that you want to share by selecting them from the Folder Tree or selecting the checking the box next to the folder name in the Display Area. 2. Click the Share Folder button on the Action bar. 3. The Share Folders page displays. 4. Under Saved Recipients, click the Add button to select recipients from your Address Book. You can enter new e-mail addresses in the To field. Note: Separate multiple email addresses with commas. 5. In the Email Message section, you can enter text in the Recipient Note field to be included in the notification message that will be sent to the recipients. 6. In the Permission Settings section, you can change the access level by making a selection from the drop-down menu. 7. Click the Share Now button. A notification message will be sent to each of the recipients of the shared folder with instructions for accessing the folder you have shared. You can view information about the shared folder, edit permissions, and revoke shares at any time by selecting Shared Items from the Folder Tree.   To find out how to display the Advanced Sharing options as the default when you open this page, view the help topic: Updating Your Display Options. For more information on how to set folder permissions, view the help topic: Setting Folder Permissions and Quotas. When you share a folder from your Xdrive, you can control how others access the contents of that folder by setting folder permissions. When you allow others to upload new files to a folder, you can set a quota to limit the amount of space available to the users you are sharing with. Permissions To set folder permissions: 1. Select the folder that you want to share from the Folder Tree or by selecting the check box next to the folder name in the Display Area. 2. Click the Share Folder button on the Action bar. For more information on sharing folders, view the help topic Sharing Folders. 3. The Share Folders page displays. In the Permission Settings section, click the See More Options link if the advanced options are not already displayed. 4. You can set the following permissions for your shared folder:      Read: Setting the Read permission allows the users you are sharing with to download or open the contents of that folder. Create: Setting the Create permission allows the users you are sharing with to upload new files to the folder you are sharing. Edit: Setting the Edit permission allows the users you are sharing with to edit existing files in the folder you are sharing. Modify: Setting the Modify permission allows the users you are sharing with to rename the folder you are sharing or files in that folder. Delete: Setting the Delete permission allows the users you are sharing with to delete the folder you are sharing or files stored in it. 22 Using Xdrive Web  Share: Setting the Share permission allows the users you are sharing with to share this folder or the files in it with other users. When this option is selected the grantee can only give others the same or fewer permissions than they already have. 5. Set a quota, or size limit, for the folder by entering a number in the Maximum Folder Size field. 6. When you are finished setting permissions for the folder, click Share Now. A notification message will be sent to each of the recipients of the shared folder with instructions for accessing the folder you have shared. You can view information about the shared folder, edit permissions, and revoke shares at any time by selecting Shared Items from the Folder Tree. Quotas When you set the Create permission for a folder, the people you are sharing the folder with will be able to upload new files to that folder. To limit the amount of space available to the users you are sharing with, set a quota for the folder. The quota acts as a limit for the total size of the folder. For example, if you set Create permissions and set a 10 MB quota when sharing a folder, the people you are sharing the folder with will be able to upload files to that folder as long as the total size of the files stored in that folder does not exceed 10 MB. Once the total size of the files stored in that folder exceeds 10 MB, the people you are sharing with will be blocked from uploading new files to that folder until some files are deleted or moved. Note: Folder quotas apply to the users you are sharing with only. If you are uploading files to a folder that you have shared with a quota, you are allowed to exceed the quota for that folder. Use the Shared Items display to review the folders that are being shared with you and that you are sharing with others. You can also use the Shared Items display to change sharing options or revoke/remove shares. To manage folders shared with you: 1. Select Shared Items from the Folder Tree. 2. The Folders Shared with Me page displays all of the folders that other users have shared with you. 3. To edit a folder that is being shared with you, select the folder you wish to edit. 4. Then choose from the following options:    If the folder is not linked to your account, click the Link button. When someone shares a folder with you, it must be linked to your account in order for you to access it. Autolinking is enabled by default, but you can choose to disable it. To unlink a linked folder, click the Unlink button. To completely remove a shared folder from your Xdrive account, click the Remove Share button. Once you remove a shared folder, you will no longer have access to the folder or any of its contents. Note: For more information on linking and unlinking folders, view the help topic Linking and Unlinking Folders. To manage folders you're sharing with others: 23 Xdrive Support 1. To view the files you are sharing with others, click the Folders I'm Sharing tab. 2. The Folders I'm Sharing page displays all of the folders you are sharing, and the permissions that are set for each of them. 3. Select the folder you wish to edit. 4. To stop sharing this folder, click Revoke Share. To edit the permissions and quota for this folder, click Edit Share. 5. If you click Edit Share, the Edit Permissions page displays. 6. You can enter or change the folder quota, or size limit, in the Folder Quota Limit field. 7. Select or deselect the permissions check boxes to change the access level for this folder. 8. When you are finished editing permissions for this folder, click Save. The Folders I'm Sharing tab displays the new permissions for the folder. When someone shares a folder with your Xdrive, it needs to be linked to your account in order for you to access it. By default, auto-linking is enabled for your Xdrive, so you will only need to link folders if you disable this setting or choose to unlink a folder. Linking a Folder If you disable auto-linking or choose to unlink a folder, you will need to link it before you can access it again. To link a folder: 1. Select Shared Items from the Folder Tree. 2. The Folders Shared with Me page displays all of the folders others are sharing with you. Select the check box next to the folder you wish to link. 3. Click the Link button. 4. By default, the folder will be linked to the root of your Xdrive. If you want to link the folder inside of another folder, select a destination folder from the Folder Tree. 5. Click OK to continue. The shared folder appears on your Folder Tree. Once a folder is linked, you can access it through either Xdrive Web or Xdrive Desktop. The folder will behave just like your own folders, except that the folder owner may have limited your access to the shared folder by setting permissions or a quota. Unlinking a Folder Sometimes you may want to unlink folders. This means that you are removing the shared folder from your Xdrive Folder Tree. This can be useful to eliminate clutter and to reduce the amount of time it takes for the Folder Tree to load when you log in. To unlink a folder: 1. Select Shared Items from the Folder Tree. 2. The Folders Shared with Me page displays. Select the check box next to the folder you want to unlink. Note: Linked folders are indicated by the Linked Folder icon and are also highlighted in blue. 24 Using Xdrive Web 3. Click the Unlink button. The icon next to the folder name will change, indicating that the folder is now unlinked. The folder no longer appears in your Xdrive Folder Tree. Note: The space that you use or access via folders shared by others does not count against your account's available space. Auto-linking is one of the display options you can change in your General Preferences. When it is enabled, you do not have to manually link folders that other people have shared with you. To change this setting: 1. Select My Account from the Folder Tree. 2. Click My Profile. 3. The My Profile page displays all of your account preferences. Scroll to the General Preferences section and click Edit. 4. The General Preferences page displays. Select the Automatically Link New Shared Files check box . Note: If the check box is selected, the option is enabled. If the check box is empty, it is disabled. 5. Click Update to accept your changes. The My Profile page confirms your change has been made. Download You can download a single file, or you can download multiple files and folders at the same time. When you select multiple files or folders to download, Xdrive will create a compressed folder, or .zip file, which contains all of the files and folders you have selected. To download files and folders: 1. Select one or more items in the Display Area by selecting the check box next to the item(s) you wish to download. 2. Click the Download button on the Action Bar. 3. The File Download dialog box displays. Depending on the operating system and web browser you are using, your options may be slightly different. 4. Select the Save option and choose where you want to save the file on your computer, if this option is available. 5. Click OK. Your web browser will begin downloading the file and will report on the status of the download. Extracting your files from the ZIP file Once your download is complete, if you selected more than one item for download, the files and folders that you selected for download will be available in a .zip file on your computer. If you are running 25 Xdrive Support Windows XP or if you already have software that can read .zip files installed, you can just double-click on the .zip file to access your files and folders. If you do not have software installed that can read a .zip file, you will need to download and install an application that can read this file format. There are many free and shareware utilities available that are capable of reading .zip files. Two of the most popular applications for managing .zip files are:   Windows Users: WinZip Mac Users: Stuffit Expander Archive This, using the Web Grab button in the beta section (aka Skip the Download) is the fastest, easiest way to archive your blog postings, profile pages and more directly to your Xdrive account. Instead of downloading the page to your computer through your own connection, the page will be transferred to your Xdrive using our fast, secure server-to-server connection. The file will be copied to the main directory of your account, so you should find it in your folder tree under My Xdrive. Once you have saved it to your Xdrive, you can move the file around your account and put it wherever you would like. What kind of files can I transfer? You can transfer any of your personal web pages or blogs that you currently download from the web to your computer using Skip the Download. How come it doesn't work on membership sites? If the web site you are trying to use Skip the Download with requires you to log in with a username and password before you download to your computer, you will not be able to use Skip the Download. While this includes web mail services such as Yahoo! Mail and Hotmail, you can upload attachments directly from your e-mail account using the E-mail Attachments feature. To find out how to archive your blog postings, profile pages and more directly to your Xdrive, see Using Archive This. You can use Skip the Download, also called Archive This, to quickly archive your blog postings, profile pages and more directly to your Xdrive account. To use Skip the Download: 1. Hold the mouse pointer over the Beta button on the Action bar. 2. Select Web Grab from the pop-up menu that displays. 3. The Skip the Download window displays. In the Web Address field, enter the URL of the file you wish to download. Note: If the website needs to be logged into, or if the content is dynamically generated (website content that is generated by various script including asp, php, etc. and is not stored in a fixed position), then this operation will not find the file or be allowed access to the protected server. 4. Enter a name for the file in the New File Name field. Note: Use a file extension to indicate the type of file being downloaded. For example, if you are downloading a photo, use the extension .jpg. 26 Using Xdrive Web 5. When you are finished, click the Start Upload button. 6. When the download is complete, a confirmation page displays. Click Open My Xdrive to go to the Xdrive main window and find the file. To close the window, click the Close Window button. The file is grabbed from the specified web site and downloaded to the Web Grab folder on your Xdrive. Public Folders Providing you with a simple and secure way to distribute content online, we have developed Xdrive Public Folders to make it easy for you to share folders stored on your Xdrive with anyone. Public Folders are an extension of our folder sharing feature. With Public Folders, you can create a URL that provides access to your folder that you can send via e-mail or post on your web site. When someone clicks the link for your Public Folder, the information page for your Public Folder is displayed. When you visit a Public Folder information page, you are given two options:  If you already have an Xdrive Plus or an Xdrive Free Account, you can simply log in to your Xdrive from this page. When you log in from a Public Folder information page, that Public Folder will be linked automatically to your Xdrive account Folder Tree. You will then be able to access the contents of that folder. If you don't have an Xdrive account, you are given the opportunity to register for one. Start the registration process by entering your e-mail address (which will serve as your account username) at the top right of the Public Folder page. You will be given a choice between registering for an Xdrive Free Account or signing up for an active paying account that provides you with greater functionality and benefits. After setting up your account you will be taken to Xdrive's Start Page where you can click on the Launch Xdrive green button at the top right to launch your new account. The Public Folder will be automatically linked to your Xdrive account Folder Tree.  How can I try it out? Select a folder that you would like to share and follow the instructions for creating Public Folders. Or, check out some of Xdrive's Public Folders. We've been working on developing our own Public Folders to give you easy access to a wealth of valuable content -- including thousands of business and tax forms, a large library of ebooks, and free online games. Why do you require registration to access the files in a Public Folder? Xdrive is a secure, permission-based service for storing and sharing files. An account is required to access any folders that have been shared using Xdrive. Our system enforces sharing permissions on an account basis. New customers can choose between registering for an Xdrive Plus subscription or an Xdrive Free Account. Creating Public Folders You can easily share the contents of a folder by making it public. To create a Public Folder, you must have an Xdrive subscription with space of your own. To make a folder public: 27 Xdrive Support 1. Select the check box next to the folder name in the Display Area. 2. Click and hold the Share Folder button on the Action bar. 3. Select With World from the menu that appears. This will make the folder accessible by anyone who receives the link to the folder. 4. The default Public Folders window displays. Click the Show More Options link to view all of your options for setting permissions for this folder:       Read: Setting the Read permission allows the users you are sharing with to download or open the contents of that folder. Create: Setting the Create permission allows the users you are sharing with to upload new files to the folder you are sharing. Edit: Setting the Edit permission allows the users you are sharing with to edit existing files in the folder you are sharing. Modify: Setting the Modify permission allows the users you are sharing with to rename the folder you are sharing or files in that folder. Delete: Setting the Delete permission allows the users you are sharing with to delete the folder you are sharing or files stored in it. Share: Setting the Share permission allows the users you are sharing with to share this folder or the files in it with other users. When this option is selected the grantee can only give others the same or fewer permissions than they already have. 5. When you are finished, click the Make Public Folder button. 6. A confirmation page displays the URL for your folder. Click Continue to close this page and return to your Xdrive.  Note: You can publish this URL on your web site or send the link in an e-mail message. You can also place the HTML code that is provided you can place on a web page to have the URL appear as a clickable link. Once you have created a Public Folder, you can personalize it. One way to do this is to add an image and description that will appear on the information page for your Public Folder. Setting an Image In order to add an image to a Public Folder, it must already be created. To add an image to a Public Folder: 1. Select the Public Folder you want to add an image to from the Folder Tree. 2. Click the Properties button on the Action bar at the top of the page. 3. The Folder Properties window displays. 4. Enter the location of the image you want to use in the Image URL field. You cannot use images stored on your Xdrive. Instead, use an image from the web. To successfully use or capture an image from a web site please remember to:    Right-click the image Select Properties Copy the URL info listed in the Address field. 28 Using Xdrive Web  5. Paste the URL into the Image URL field. When you are finished, click OK. The image you have selected will now appear on the information page for your Public Folder. Setting the Description You can set a description for a Public Folder to write a welcome note to viewers, summarize the folder's contents, or state the purpose for sharing the folder. In order to add a description to a Public Folder, it must already be created. To set the description for a Public Folder: 1. Select the Public Folder you wish to add a description to from the Folder Tree. 2. Click the Properties button on the Action bar at the top of the page. 3. The Folder Properties window displays. Enter your message in the Description field. 4. When you are finished, click OK. The description you have entered will now appear on the information page for your Public Folder. If you wish to temporarily suspend access to your Public Folder, but aren't ready to remove it completely, you can disable the Public Folder. To disable a Public Folder: 1. First, select Shared Items from the Folder Tree. 2. Next, click the Folders I'm Sharing tab to review the folders you are sharing and your Public Folders. 3. Select the Public Folder you want to disable, then click the Edit Share button. 4. The Edit Permissions page displays. At the end of the row of permissions, click the Disable link to prevent others from accessing your Public Folder. When you view the Folders I'm Sharing tab, you will notice that your disabled Public Folder is grayed out. It will remain this way until you enable it or revoke it completely. Enabling a Disabled Public Folder If you have disabled a Public Folder but want to make it accessible to others again, you can enable it. To enable a disabled Public Folder: 1. First, select Shared Items from the Folder Tree. 2. Next, click the Folders I'm Sharing tab to review the folders you are sharing and your Public Folders. 3. Disabled Public Folders are grayed out. Select the folder you want to enable. 4. Click the Edit Share button. 5. The Edit Permissions page displays. At the end of the row of permissions, click the Enable link. 29 Xdrive Support Your Public Folder is now accessible to anyone with whom you have shared the URL. If no longer want others to be able to access the contents of a Public Folder, you can revoke the Public Folder. When you revoke access to a Public Folder, you permanently disable others' access to the folder. To revoke a Public Folder: 1. First, select Shared Items from the Folder Tree. 2. Next, click the Folders I'm Sharing tab to review the folders you are sharing and your Public Folders. 3. Select the Public Folder you want to revoke. 4. Click the Revoke Share button. Your Public Folder is removed and others will no longer have access to the folder or its contents. Music Xdrive now offers more options to customers seeking to store and interact with their music from within their Xdrive account. You can organize, edit, and play your MP3 files right from your Xdrive. Click the Music tab to access all of the options on the Music toolbar that make working with the music stored on your Xdrive easier than ever! The Music tab displays the following features and options: Song Library In the Music Display Area your music files are organized into three categories: Genre, Artist, and Album, depending on the ID3 Tags contained in your MP3 file. What are ID3 Tags? ID3 is a tagging system that lets you put enriching and relevant information about your audio files within them. Tags can contain any kind of information and data you can think of such as title, album, band, and genre. Note: The bottom portion of the Music tab displays the songs Xdrive finds within your account. This view uses the typical file view, organizing the files based upon the folder in which they reside on your Xdrive, and the filename itself, while also displaying the ID3 information and size. Music Toolbar The Music toolbar offers a number of ways to interact with your files and playlists.       Upload: Allows you to upload songs on your computer to the My Music folder of your Xdrive account. Download: Allows you to select a song from within your Xdrive account to download onto your local computer. New Playlist: Allows you to create a new playlist from songs within your Xdrive account. Add: Allows you to add a selected song to a previously created playlist. Rename: Allows you to select a song and change its file name. Remove: Allows you to select a song and remove it from your account. 30 Using Xdrive Web    Play: Allows you to play the selected songs in the Xdrive Media Player. Edit: Allows you to select a playlist from the left hand window and edit the songs it will load. Properties: Allows you to edit the song properties or file information for the song selected. When playing a list of songs using the Xdrive Media Player a playlist is automatically created for you. This playlist is titled RecentlyPlayed.m3u and is stored within your My Playlists folder. The playlist also displays in the navigation pane when viewing your Song Library on the Xdrive Music tab. This folder will always load and update itself with the last files you chose to play using the Xdrive Media Player. You can edit this playlist, as well as any playlists you have personally created. Playlist Editor If you want to make changes to a playlist, you can use the Playlist Editor to do so. To edit an existing playlist using the Playlist Editor: 1. Select the playlist you want to edit from the Folder Tree. 2. Click the Edit button on the Music toolbar. 3. The Playlist Editor window displays all of the songs saved in your account in the Available Music Files section. The Selected Music Files section displays the songs that will be loaded after the playlist is saved.    4. To change the name of the playlist, enter a new name in the Save Playlist Name field. To add songs to the playlist, select the check box next to the song(s) you want to add from the Available Music Files section and click the Add Song button. To remove a file from the playlist, click the Delete icon next to the song(s) you want to remove from the Selected Music Files section. When you are finished making changes to the playlist, click the Save button. The changes to your playlist are saved, and you are returned to the Music tab. You can change the order in which songs in a playlist are played. To change the song order: 1. Click the playlist folder in the Folder Tree. 2. The contents of the playlist display in the Display Area. Click the Up and Down arrows next to the song you want to move. 3. When you are finished changing the song order, click the Save Order button. The new song order is saved. From now on, when you listen to this playlist, the songs will play in the order specified. When you play songs using the Xdrive Media Player, a playlist is automatically created for you. You can also create your own playlists that reflect your musical mood or interests. To create a new playlist: 31 Xdrive Support 1. Click the New Playlist button on the Music toolbar. 2. The Playlist Editor window displays. Enter a name for the playlist in the Save Playlist Name field. 3. All of the songs saved in your Xdrive display in the Available Music Files section. Select the song(s) you want to add to the playlist by selecting the check box next to the song name(s). 4. Then click the Add Song button. 5. The selected songs display in the Selected Music Files section. Note: In order to remove a file from your Playlist, click the Delete icon before saving the playlist. 6. To save the playlist, click the Save button. The Playlist Editor closes and the new playlist displays in the Folder Tree. Editing Song Properties The Music Properties window provides information about a song, some of which is pulled from the ID3 tags, which include identifying information stored within the file. To view or change the properties of a song: 1. Select the check box next to the file name. 2. Click the Properties button on the Music toolbar. 3. The Music Properties window provides the following information: Name Length Song Title Artist Album Composer Beats per Minute Genre Year Recorded Rating The name of the file. The length of the file in time. The title of the song. You can edit the artist who performed the song. You can include the album the song came from. You can include the composer or writer of the song. This is mostly for electronica or techno songs where the music can be measured in beats per minute, which can even define a subgenre. This is the "type" of music the song is, or category it falls into such as Country, Pop, Rock, Acid Jazz, Classic, House, etc. You can select the exact year the song was made or released from the drop-down down menu. You can give the song a quality rating based on your own personal opinion. 32 Using Xdrive Web CD Track Description 4. This is where you can select the track number and how many tracks appear on the album on which this song appears. A description of the file may be entered. When you are finished editing the song properties, click OK. Note: You can also Click the File tab to view the File Properties. Using Music Players The Xdrive Media Player allows you to play MP3 files you have uploaded to your Xdrive account without having to download the files each time you wish to play them. You can easily access and manage your music files by clicking the Music tab. To use the Xdrive Media Player: 1. Select the files you wish to play by selecting the check box next to the song titles in the Display Area. 2. Once you have selected the desired files, click the Play button on the Music toolbar. Note: you can also open the Xdrive Media Player from the Xdrive tab by clicking and holding the Open button on the Action bar and selecting Music Player from the menu that displays. 3. The media player opens. If you do not have the newest version of the Flash plug-in for your browser you can get it from straight from the Macromedia Website. The controls for the Xdrive Media Player are standard to most media players you will find on your computer: Repeat: This will allow a single track to repeat when played instead of going onto the next playlist entry. Shuffle: This allows the player to randomly choose the order it will play the entries in the playlist. Pause/Play: This controls the starting and stopping of the selected track. Previous Song/Next Song: These buttons allow you to scroll through the playlist to find a track that you wish to play. Mute/Unmute: This allows you to disable or turn back on the audio for the currently playing track. Volume: Click and drag the slider on the volume bar to turn the volume up or down. Note: The list of files you selected to play in the media player displays in the right-hand window of the Media Player and also creates a playlist file in a new folder of your Xdrive account called My Playlists. If you want to use your computer's default media player to listen to the music stored on your Xdrive instead of the Xdrive Media Player, you must disable the Xdrive Media Player. 33 Xdrive Support To disable the Xdrive Media Player: 1. On the Xdrive tab, select My Account from the Folder Tree. 2. Next click My Profile. 3. Scroll to the General Preferences section and click the Edit button. 4. Deselect the Use Xdrive Media Player check box. 5. Finally, click Update. The My Profile Page displays, confirming that the Xdrive Media Player is now disabled. Since most computers use the Windows Media Player as the default player for .m3u files, you can easily use the Windows Media Player to play playlists you have created from music on your Xdrive, should you choose to do so. To use Windows Media Player to play music on your Xdrive: 1. First, disable your Xdrive Media Player. 2. With the Xdrive Media Player disabled, the next time you select one or more songs and click the View button on the Action bar, your browser will start to download a playlist file. Note: if you are viewing the Music tab, clicking the Play button on the Music toolbar will perform the same action. 3. Most browsers will offer you the choice of saving or opening the file. Select the Save option. 4. Then click OK. 5. Select a location to save the file on your computer's hard drive. 6. Once you’ve saved the playlist to your computer, you can double-click the playlist and Windows Media Player should begin playing it automatically. Note: If double-clicking the file does not open the Windows Media Player, try dragging and dropping the playlist file into the playlist pane of the Windows Media Player. Use iTunes to Play Music on Your Xdrive If you prefer to use iTunes to play music on your computer, you can also use it to play music from your Xdrive. To use iTunes to play music on your Xdrive: 1. First, disable your Xdrive Media Player. 2. With the Xdrive Media Player disabled, the next time you select one or more songs and click the View button on the Action bar, your browser will start to download a playlist file. (Note: if you are viewing the Music tab, clicking the Play button on the Music toolbar will perform the same action.) 3. Most browsers will offer you the choice of saving or opening the file. Select the Save option. 4. Then click OK. 5. Select a location to save the file on your computer's hard drive. 34 Using Xdrive Web 6. Once you've saved the playlist to your computer, just drag and drop it into the playlist pane in iTunes. You’ll now have a new playlist of “Internet Radio” songs that are streamed right out of your Xdrive account. It is possible to use your Treo 600 or 650 as a portable media player to stream all of your music from Xdrive to your phone. To stream music through your Treo 600 or 650: 1. First, disable your Xdrive Media Player. 2. You must install a music player on your Treo that supports the streaming of .mp3 (audio) and .m3u (playlist) file types. We recommend Pocket Tunes Deluxe. 3. Upload your music to your Xdrive account. The music has to be encoded at a rate that your phone service provider can support for streaming. Try a bit rate of 48kbps and a sample rate of 22 kHz. If these rates are still too high, contact your phone service provider. 4. Next, you need to create a playlist that you will download to your phone. 5. After you create the playlist, select My Playlists from the Folder Tree. 6. Select the check box next to the playlist you want to download. 7. Click the Download button on the Action bar. 8. A file download dialog box displays, prompting you to either open or save the file. Select the Save option. 9. Select a location to save the playlist on your computer's hard drive. 10. Finally, you'll need to use the palmOne Quick Install software to transfer the playlist file to your phone. Note: These playlist files are extremely small because they are just pointers to your music on Xdrive. They will not take up much room at all on your phone’s memory or in your smart card. An entire album of songs might be a tiny 3 KB playlist. 11. Locate the playlist on your phone using your music player, and play! The music will stream from Xdrive to your phone. Faxing Xdrive now gives you the option of faxing any compatible file to a recipient free of charge from within your Xdrive account. To send a fax using Xdrive: 1. Select a text file, Word Document, Excel file, PDF, image file, or another printable document by placing a check mark next to the file name in the Display Area. 2. Click and hold the Send File button. 3. A pop-up menu displays. Select the Via Fax option. 4. The Send Fax window opens. Enter the recipient's name in the Name field. 5. Enter the recipient's fax number in the Fax Number fields. 6. In the Sender section, you can enter optional information that will be conveyed on the automatically generated coversheet: 35 Xdrive Support    Name: This can be your first and last name or company name and will be displayed to the recipient of the fax. Email: Include your email address if you want to allow the recipient to contact you via e-mail. Comments: This can be used to convey a message separate from the actual file or text you are faxing. For example, you may use this field to indicate to whose attention you are sending the fax, the reason for sending the fax, or other delivery or handling instructions. 7. When you are finished filling out the information to be included on the cover sheet, click Send Now. 8. A confirmation page displays. You will also receive a confirmation e-mail when your fax has been successfully transmitted. To close the confirmation window, click Close Window. Errors If there are any problems with the fax transmission, or the number was unreachable, you may receive an email message from our 3rd party routing company that reads as follows: "Venali received your fax request at 6/9/2005 5:33:57 PM. However, we were unable to deliver your fax to 16666669999 because all circuits were busy or the call could not be placed." You may want to check the number you are attempting to fax to and try to send your fax again. AOL Pictures Photos stored in your Xdrive account are fully-integrated with AOL Pictures. In addition to viewing, storing, sharing and backing up photos with Xdrive, you can also use AOL Pictures to view and share pictures, as well as purchase high-quality prints.    To view your photos in AOL Pictures using Xdrive, see Viewing My AOL Pictures Albums Using Xdrive. To view pictures you've received in AOL Pictures using Xdrive, see Viewing Pictures I've Received Albums Using Xdrive. To create professional prints and photo gifts, see Creating Prints Using AOL Pictures. The pictures saved to a 'My Pictures on AOL' photo album can also be viewed within your Xdrive account. To View 'My Pictures on AOL' Albums Within Xdrive: 1. Log in to Xdrive Web. 2. Select the AOL Pictures folder from the Xdrive Folder Tree or Display area. On the Action bar, click the Open button. 3. Select the My Pictures on AOL folder from the Folder Tree or Display area. On the Action bar, click the Open button. 4. Select the My Albums folder from the Folder Tree or Display area. On the Action bar, click the Open button. 36 Using Xdrive Web The pictures and albums you have stored within ‘My Pictures on AOL’ at AOL Pictures are displayed and available for viewing within your Xdrive. The pictures saved to an AOL 'Pictures I've Received' photo album can also be viewed within your Xdrive account. To View AOL 'Pictures I've Received' Albums Within Xdrive: 1. Log in to Xdrive Web. 2. Select the AOL Pictures folder from the Xdrive Folder Tree or Display area. On the Action bar, click the Open button. 3. Select the Pictures I've Received folder from the Folder Tree or Display area. On the Action bar, click the Open button. The pictures and albums you have stored within ‘Pictures I've Received’ at AOL Pictures are displayed and available for viewing within your Xdrive. Using AOL Pictures, you can order high-quality prints of the photos stored in your Xdrive account. To Order Prints Using AOL Pictures: 1. From your Xdrive account, select the photo(s) that you want to print. 2. On the Action bar, click the Move button. 3. Navigate to and select the My Albums folder located with the AOL Pictures folder. 4. Click OK. 5. Log in to your AOL Pictures account, and select the Print Store option. From the AOL Print Store, you can order prints as well as create photo gifts. Notes:   A copy of the photo(s) selected is stored within AOL Pictures. The original(s) remain in the AOL Pictures folder of your Xdrive. Please refer to AOL Pictures for acceptable image formats for print. Photos Xdrive now offers new advance options for customers seeking to store and interact with their photos and create photo albums on their Xdrive Account. To access this customized area, click the Photos tab. The Photos tab displays all of the photos you have uploaded to your Xdrive. The Photo toolbar offers a variety of ways to interact with your photos:   Upload: Allows you to upload photos on your computer to the My Photos or a Photo album folder of your Xdrive account. Download: Allows you to select a photo from within your Xdrive account to download onto your local computer. 37 Xdrive Support          New Album: Allows you to create a new Photo album/folder in order to store photos within your Xdrive Account. Move: Allows you to move a photo from one album to another. Rename: Allows you to select a photo and change its filename. Delete: Allows you to select a photo and remove it from your account. Open: Allows you to open or edit the selected photo in the using the Photo viewer and Photo Editor. Slideshow: Allows you to select a group of photos to be displayed one at a time in a window, changing the displayed image. Share Album: Allows you to select a photo album and share it with an e-mail recipient, if they already have an Xdrive account they can simply log in to their account to view the album, if not they will be offered to set up a free account. Send Photo: Allows you to send a link to a selected photo to an e-mail recipient. Properties: Allows you to view file properties for the photo selected. To keep the photos that you store on your Xdrive organized, create Photo Albums. To create a Photo Album: 1. Start by clicking the Photo tab. 2. The Photo tab displays. Select the folder in which you want to place the new album from the Folder Tree. 3. Click the New Album button on the Photos toolbar. 4. The Create New Album page displays. Enter a name for the album in the New Album Name field. Note: You cannot give a folder the same name as another folder that already exists in the same directory. 5. Click OK. The new album displays in the Folder Tree. Note: You can also create a new photo folder from the Xdrive tab the same way you create new folders for any of the files you have stored on your Xdrive. For more information on how to create a new folder, view the help topic: Creating New Folders. Xdrive Photos offers a great way to work with your stored photos and Photo Albums online without having to download them. To edit photos: 1. Start by clicking the Photo tab. 2. The Photo tab displays. Select the photo you wish to edit by selecting the check box next to the file name. 3. Click and hold the Open button. 4. Then select the Photo Editor option from the menu that displays. 38 Using Xdrive Web 5. The Photo Editor window opens, offering you a host of options you normally would not be able to utilize unless you were using a third-party program:   Change the size of the image by entering your desired dimensions in the Width and Height fields and click the Resize button. Similar to other photo editing software, our photo editing tool allows you to click on the window showing the photo and draw boxes to select areas of the photo. Use the Photo Editing toolbar to make additional modifications:        Rotate Left/Rotate Right: Using these options allows you to Rotate the picture 90 degrees to the right or left. Blur: This filter or tool causes pixels in the selected area to become more alike giving a blurred appearance. Sharpen: This filter or tool cause pixels to differentiate themselves from one another more to definite them further. Crop: This tool allows you to select an area of the image that you wish to save, cutting away the rest of the image. You can then save this image as a new file by changing the file name and clicking the Save button. Black & White: This filter or tool will take the image and change the colors to shades of black and white instead. Undo: This will undo the last action done to the photo. Revert: This will revert the image to the original version stored on your Xdrive Account. 6. Once you have edited the image to your liking, simply make sure the file name is correct, leaving it the same if you wish to replace the original, or changing the name if you wish to create a new photo. 7. Click Save. 8. A confirmation window displays that you saved the image successfully. Note: Photo Editor will allow you to preview the changes made, but will not save or change the existing image until you click the Save button located at the top right of the Photo Editor window. You can always choose to exit the Photo Editor without saving any changes by clicking Cancel. Using the Share Folder function enables you to easily share all your latest digital pictures with friends and family in just a few clicks. You can share your files with anyone while controlling security and privacy by setting user-based password access. To share a photo album: 1. First, click the Photos tab if you are not already viewing it. 2. Next, choose the the album(s) that you want to share by selecting the album from list under My Photos in the Folder Tree, or by selecting the check box next to the album name in the Display Area. 3. Click the Share Album button on the Photo toolbar to set the options for the Shared Album. 4. The Share Album page displays. You can enter a description of the album, or a message to the recipients, in the Description field. 39 Xdrive Support 5. In the Recipients section, you can either enter new e-mail addresses in the To field or select addresses from your Address Book and add them to the list by clicking Add. Note: separate multiple e-mail addresses with commas. 6. Once you’ve finished adding recipients, click the Share Now button. A notification message will be sent to each of the recipients of the Shared Folder with instructions for accessing the folder you’ve shared. You can view information about the Shared Folder, edit permissions, and revoke shares at any time by selecting Shared Items from the Folder Tree. What happens next?   If the recipient you’re sharing a folder with already has an Xdrive account, a notification message will be sent to their e-mail inbox that a new photo folder has been shared with them. If the recipient you’re sharing a folder with doesn’t have an Xdrive account, a new, Free Xdrive account will be created for him or her. (Note: an Xdrive account is required when Sharing Folders in order to allow the system to enforce user-based permissions.) A notification message will be sent with information on how to activate the Free Xdrive account and access the album you’ve shared. Using AOL Pictures, you can order high-quality prints of the photos stored in your Xdrive account. To Order Prints Using AOL Pictures: 1. From your Xdrive account, select the photo(s) that you want to print. 2. On the Action bar, click the Move button. 3. Navigate to and select the My Albums folder located with the AOL Pictures folder. 4. Click OK. 5. Log in to your AOL Pictures account, and select the Print Store option. From the AOL Print Store, you can order prints as well as create photo gifts. Notes:   A copy of the photo(s) selected is stored within AOL Pictures. The original(s) remain in the AOL Pictures folder of your Xdrive. Please refer to AOL Pictures for acceptable image formats for print. Bookmarks You can save important bookmarks or your favorite URLs, or web site addresses, from Internet Explorer. Xdrive also offers a customized Bookmarks tab that allows you to easily manage the bookmarks you upload to your account. Click the Bookmarks tab to view the Bookmarks Display Area. The Bookmarks toolbar offers a variety of ways to interact with your saved bookmarks:  Import: Allows you to Import Bookmarks from your Internet Explorer browser into your Xdrive account. 40 Using Xdrive Web         Export: Allows you to select a bookmark from within your Xdrive account to download onto your local computer. New: Allows you to create a new bookmark or bookmark folder in order to store bookmarks within your Xdrive Account. Move: Allows you to move a bookmark from one folder to another. Rename: Allows you to select a bookmark and change its file name. Delete: Allows you to select a bookmark and remove it from your account. Open: Allows you to open or edit the selected bookmark in the using the Photo viewer and Photo Editor. Send: Allows you to send a link to a selected bookmark to an email recipient. Properties: Allows you to view file properties for the bookmark selected. You can upload your bookmarks to your Xdrive so that you can take them with you wherever you go. Importing your bookmarks or favorite web site addresses from your Internet Explorer web browser is simple. To import bookmarks: 1. First, make sure the Bookmarks tab displays by selecting the Bookmark tab. 2. Click the Import button on the Bookmarks toolbar. 3. The Bookmarks import window will open. Xdrive will automatically locate your Internet Explorer browser’s bookmarked files and load them into the Import window. This may take a few seconds depending on the amount of saved bookmarked files you have. Note: If you don’t have Sun Java installed, you will be promoted to the Sun Java downloads page. Once you’ve successfully installed Sun Java you are ready to begin importing. 4. Click the Import button to upload your bookmark files into your Xdrive account. Note: At this time, it is only possible to import bookmarks from Microsoft Internet Explorer. Exporting Bookmarks If you'd added bookmarks to your Xdrive that you want to access from Internet Explorer, you can export saved bookmarks from your Xdrive account. To export bookmarks: 1. Click the Export button on the Bookmarks toolbar. 2. A File Download dialog box displays, prompting you to save or open the file. Click the Save button. 3. The Save As dialog box displays. Select a location on your computer where you can save the file and easily find it. 4. When you are finished, click Save. 5. A Download Complete dialog box displays, prompting you to open the file or open the folder where you have saved the file. To close the dialog box, click Close. 41 Xdrive Support Note: Once this is done, you can use this file to launch any of the links you have saved within your Xdrive account by opening the saved file. The file opens a web page displaying your favorites as hyperlinks that you can click to launch the web site you choose. Xdrive's Send a File feature makes it easy for you to share your Bookmarks to your friends and family. When you Send a File from your Xdrive, we will send an e-mail for you that contains a link to view or download the file. To send bookmarks from your Xdrive: 1. First select the bookmarks you wish to send by selecting the check box next to the file name in the Bookmarks Display Area. 2. When you have finished selecting the files that you want to send, click the Send button in the Bookmarks toolbar. 3. The Send a Bookmark window displays. You can select saved addresses from the Saved Recipients section and click the Add button, or enter a new e-mail address in the To field. Note: separate multiple e-mail addresses with commas. 4. In the E-mail Message section, you can add include a note that will be sent to the recipients with the notification message by entering text in the Recipient Note field. To view other e-mail options, click the See More Options link. 5. When you are finished, click the Send Now button. A notification message will be sent to each of the recipients that you selected with links to access the files you have sent. Keep all of your favorite web sites in one place by adding new favorites to your Xdrive. To create a new bookmark: 1. Click the New button on the Bookmarks toolbar. 2. Enter a name for the bookmark in the Bookmark Name field. 3. Use the Select Favicon drop-down menu to select a category icon to help you sort your bookmark files. 4. In the Website Address field, enter the URL, or web site address of the page you want to bookmark (for example, www.xdrive.com). 5. In the Notes field, you can add notes to the bookmark by making comments or ideas about the bookmark. Note: You can use keywords found in your notes to help you search for your saved bookmarks on your Xdrive. You can easily keep your saved bookmarks organized by creating new folders in which to manage them. To create a new bookmark folder: 1. Click and hold the New button on the Bookmarks toolbar. 2. Select Folder from the menu that displays. 3. The Create New Folder page displays. Enter a name for the folder in the New Folder Name field. 4. When you are finished, click OK. 42 Using Xdrive Web The new folder is created and displays in the Folder Tree. Web Backup Xdrive now offers the options of performing a backup of your files online, similar to the way Xdrive Desktop works. There are no downloads necessary - simply log in to Xdrive Web. To back up your files online: 1. Once you are logged in to Xdrive Web, hold the mouse pointer over the Beta button in the Action bar. 2. A pop-up menu displays. Select Web Backup. 3. The Web Backup window opens. Note: The first time that you select Web Backup, we will perform a browser compatibility test. Web backup will only work with Java provided by Sun. You can download this at http://java.com/en/download/manual.jsp. Choose the appropriate download for your operating system and try again after installation. Note: Before you can use Web Backup, the applet must be loaded by your browser. A Security Warning window will appear and ask if you will accept the applet from Xdrive. Please click Yes to indicate that you trust the applet. 4. There are two ways to set up an online backup: using the Smart Picks pane and by manually selecting the files and folders on your computer that you want to back up. To select from the options in the Smart Picks pane, select the check box next to any/all of the following:  Desktop: This will choose all items on your computer's desktop.  Documents: This will choose all items in your My Documents folder on your computer.  My Pictures: This will choose all picture files in your My Photos or My Pictures folder within your My Documents folder on your computer.  Browser Settings: This will choose your Internet Explorer Favorites or Bookmarked URLs to be uploaded.  Email: If you use Outlook as your e-mail client, Xdrive will detect it and this option will upload the file that contains all of our mail box and e-mail information. If you do not use this program, you will not see this as an option on your computer. Note: Be sure to close Outlook before performing this backup. 5. To manually select files to add to the back up, click the Add button at the bottom of the Web Backup window. 6. The Select Files or Folders for Upload dialog box displays. Browse through the drives on your computer and locate the folder or files you wish to upload. You may select multiple files or folders by holding down the key and selecting multiple items. 7. When you have selected all of the files or folders you wish to upload and back up, click the Select button. 8. The Web Backup window displays a list of the files you have selected for backup. If you want to remove files from the list, just click the Delete icon next to the file name to remove it. 9. When you are ready to begin backing up your files, click Start Backup. 43 Xdrive Support 10. When all of your files and folders have been uploaded, a congratulations message displays. You can begin another backup by clicking New Backup. To close Web Backup, click Done. You can now find the backed up files in your My Backups folder on the Folder Tree. Address Book Adding contacts to the Xdrive Address Book is a quick and easy way to keep track of people you share files and folders with frequently. To add contacts to your Xdrive Address Book: 1. Select Address Book from the Folder Tree. 2. The Address Book page displays. Click the New Contact button. 3. The New Contact page displays. Enter the e-mail address of the person you wish to add to your address book in the E-mail Address field. 4. If you are adding multiple contacts to your address book, enter the e-mail address and then click the Save and Add Another button. 5. If you have already created any groups in your address book, the available groups will display below the E-mail Address field. You can add the user to an existing group by selecting the check box next to the group name. 6. When you have finished entering contacts, click Save. Note: If an e-mail address displays in your address book as a Private User this is because you have shared a folder with a user who has not yet initialized their free Xdrive account, or they did not completely fill out their information when setting up the account. You can create and use groups within your Xdrive Address Book to help you keep better track of your contacts and send files or share folders with different groups easily and efficiently. To create a new group: 1. Select Address Book from the Folder Tree on the left. 2. The Address Book displays. Click the New Group button 3. The New Group page displays. Enter a name for the group in the New Group Name field. 4. Select the contacts you wish to add to the group by using the Add or Add All buttons. 5. To create a new contact to be included in this group, click the New Contact button. 6. When you have finished adding contacts to your new group, click the Save button. The new group displays on the Address Book page. If you want to make changes to a group of contacts in your Address Book, such as by adding or removing an e-mail address or changing the group name, you can easily edit the group. To edit a group: 44 Using Xdrive Web 1. Select Address Book from the Folder Tree. 2. The Address Book page displays. Click the Edit link for the group you wish to modify. 3. The Edit Group page displays. You can:  Edit Group Name: enter a new name for the group in this field.  Add: Select e-mail addresses from the All Groups/Contacts field and click Add to add them to the group.  Remove: Select e-mail addresses from the Group Members field and click Remove. 4. When you are finished making changes to the group, click Save. The changes are saved. If a contact or group of contacts in your Address Book becomes obsolete, you can easily delete it. To delete a contact or group: 1. Select Address Book from the Folder Tree. 2. The Address Book page displays. Select the contact or group you wish to delete by selecting the check box next to the contact(s) or group name(s). 3. A message displays asking you to confirm you want to delete the selected entries. Click OK. The selected entries are permanently deleted from your Address Book. 45 Using Xdrive Desktop Introduction to Xdrive Desktop Xdrive Desktop allows you access to your Xdrive files using Windows Explorer or My Computer, just like on your C: drive or any other disk drive on your PC. Xdrive Desktop also makes moving files to and from your Xdrive account as easy as moving files and folders on your computer. Because Xdrive Desktop makes your remote files appear to be right on your computer, you can use the applications installed on your PC to open, edit, and save your Xdrive files without having to download them first. You can also use Xdrive Desktop to automatically back up your PCs most critical files at scheduled intervals, to ensure that you're protected from system crashes, viruses and other threats. Xdrive Desktop is currently available only for computers running Windows. The minimum system requirements to install and run Xdrive Desktop are: Operating Systems PC Processor Memory Drive Space Additional Windows 2000/NT4/XP or higher Pentium class or better 16 MB of RAM 11 MB of available disk space An Internet connection and an Xdrive account Installing Xdrive Desktop is fast, easy, and a great enhancement to your Xdrive account. To install Xdrive Desktop:   Go to our downloads page and click on the link to download Xdrive version 5.1 (Windows 2000/NT4/XP recommended). The File Download dialog box displays, prompting you to open or save the file. Select the Save option. 47 Xdrive Support   In the Save As dialog box, navigate to a location that is easy to remember and find, such as Desktop. Click Save to begin the file download. After it is completely downloaded, double-click the executable file that was just saved to your computer. The InstallShield Wizard will appear. Follow the onscreen instructions to install Xdrive Desktop. When the process is complete, you will need to restart your computer. Note: The program will be installed to: C:\Program Files\Xdrive\Xdrive Desktop (on most computers). Xdrive Desktop is now installed on your PC. In order to take advantage of the benefits and conveniences of Xdrive Desktop, you must first log in. To log in to Xdrive Desktop: 1. Double-click the Xdrive icon on your desktop or select Xdrive Desktop from the Windows Start menu. 2. In the Xdrive Desktop main window, click Connect. 3. In the Xdrive Desktop Login window, enter your Username and Password if they are not already present. 4. In the Drive drop-down menu, select the drive letter that you would like Windows to use for your Xdrive connection. (Note: by default, Xdrive Desktop uses the X: drive.) 5. Click the Enable Auto-login check box if you would like Xdrive to log in automatically when Xdrive is started in the future. 6. Click Connect. Xdrive Desktop will log in to your account, map a Windows drive to your Xdrive using the drive letter you specified, and launch Windows Explorer when fully connected to display the files and folders stored on your Xdrive. Note: To set the login information so it appears automatically, see Setting User Login Information. Xdrive Desktop uses the same icons as Windows Explorer when displaying your files and folders, with two exceptions: Linked folder: A folder that another Xdrive user has shared with you. Shared folder: A folder in your Xdrive that you have shared with someone else. Getting Started with Xdrive Desktop When you start Xdrive Desktop, the main window opens, giving you many options depending on what you would like to do. The functions of the main window are broken down into three categories, corresponding to three tabs at the top of the window that you can choose from. 48 Using Xdrive Desktop Use the Xdrive Desktop tabs to perform a variety of functions: Xdrive tab:      Log in to your Xdrive Desktop account Make settings changes Change your password Share files and folders Manage space Backup tab:    Perform a backup Schedule a backup Restore files from a previous backup Help tab:    View the user guide Find answers to common questions Link to Xdrive support Whether you're using Xdrive Desktop to store files and folders, backup and protect important files, share pictures and other files with your friends and family, or for all of these features, you can control it using the main window. Modifying settings allows you to change the look, feel and behavior of Xdrive Desktop in many ways. To display the settings window and make changes:   On the Xdrive tab in the Xdrive Console, click the Settings button. In the Settings window, click the tab relating to the type of changes you would like to make. There are six tabs in the Settings window that change different aspects of Xdrive Desktop. Becoming familiar with the various settings and the changes they produce will enhance your experience and increase your use of Xdrive Desktop. General     Which Xdrive server you are connecting to. (You should never have to change this setting). Whether you are using a secure (SSL) connection when uploading and downloading files. What skin (outward appearance) you would like Xdrive to have. Whether a Windows Explorer window should open or the Console is minimized at login. 49 Xdrive Support Proxy  The Proxy tab settings are important only if you connect to the Internet through a proxy server or firewall. If so, you can change proxy server settings here. For more information on proxy settings, see Configuring Your Proxy Server Settings. Logging User Logging assists customer support in diagnosing issues and tracks application usage. It can be turned on or off here using the Enable Logging check box.  Entering your username, password, and connection preferences here will produce this information automatically when connecting. From here you can also set up Xdrive Desktop to log on automatically when the application is started or when Windows is started. For more information on user settings, see Setting User Login Information Backup    Cache  On the Backup tab, you may choose to be notified in the event that a backup error occurs, and also select the method of notification. Select the Notify using... check boxes to select any or all of the notification methods, but be sure to enter your e-mail server and address if you are selecting notification by e-mail. Deselect the Notify me... check box if you would not like to be notified of backup errors. A cache is a storage area on your computer used by Xdrive Desktop to hold temporary copies of the files that you upload and download to your Xdrive. The cache allows Xdrive Desktop to perform faster, but it is possible that information displayed to you about the files and folders on your Xdrive may not be up to date until you either log off and log back on, or clear your cache. The Cache tab allows you to clear the cache or adjust the amount of disk space that Xdrive Desktop uses for cache. For more information about clearing the cache, see: Clearing the Cache.  A proxy server or firewall is a computer between your PC and the Internet, there to protect it from viruses and other threats, improve performance, and filter out unacceptable web pages. Proxy servers or firewalls are most common in businesses and other larger networks. If you access the Internet through a proxy server or firewall, you may need to change the proxy settings in Xdrive Desktop to have a smooth and successful experience. To change proxy server settings: 1. On the Xdrive tab in the main window, click Settings. 2. In the Settings window, click the Proxy tab.There are three options to choose from:  Autodetect Proxy Settings: With this option selected, Xdrive Desktop will attempt to discover what proxy settings other programs, such as your Web Browser, use, and apply the same settings. (Recommended) 50 Using Xdrive Desktop   Don't Use a Proxy Server: This setting can be used if no proxy server or firewall is used, and the Internet is accessed directly from the PC that will be launching Xdrive Desktop. Use a Proxy Server: Select this option if you must manually configure your proxy server settings. You will need the following information to manually configure these settings:  Server: The IP address of your proxy server or firewall.  Port: The TCP port used to connect to your proxy server or firewall.  Username: The username, if any, that you use to authenticate with your proxy server or firewall.  Password: The password, if any, that you use to authenticate with your proxy server or firewall. Note: If you don't know the correct information to manually configure your proxy server settings, please contact the administrator of your network. 3. When finished making changes, click OK to return to the main window. Proxy server settings rarely need to be changed, but any changes that are necessary will be maintained for future logins. Selecting a different skin changes the "look" of all Xdrive Desktop windows. There are four different skins that you can choose from. To change Xdrive Desktop skins: 1. In the Xdrive Desktop Console, click Settings. 2. In the Settings window, click the General tab if it is not already selected. 3. Click the Use Skin check box if it is not checked by default. 4. Click the drop-down menu next to the check box and select a skin to change the appearance of Xdrive Desktop windows. Note: If the Use Skin check box is not selected, Xdrive Desktop will have the same appearance as Windows. To set your Xdrive login user information: 1. Click the Xdrive icon on your desktop or select Xdrive Desktop from the Windows Start menu. 2. In the Xdrive Desktop main window, click Settings. 3. In the Settings window, click the User tab. 4. In the Connection Information area, enter your Username (the e-mail address that you signed up with). 5. Enter your Password (Note: remember that passwords are case-sensitive). 6. In the Default Map Drive drop-down menu, select the drive letter that you would like Windows to use for your Xdrive connection. 7. Check the Enable Auto-login check box if you would like Xdrive to log in automatically when Xdrive is started. 8. Check the Start on Login to Windows check box if you would like Xdrive to start automatically when Windows is started. 9. Click OK to finish and save your settings. 51 Xdrive Support Sharing Files and Folders Using Xdrive Desktop's Send a File feature, you can share a file on your Xdrive with anyone who has an email address. To use the Send a File feature: 1. First, log in to Xdrive Desktop. 2. In the main window, click the Send a File button on the Xdrive tab, or right-click the Xdrive icon in the Windows System Tray and click Send File. 3. The Send a File Wizard appears. Click Next. 4. In the Enter path to file on your Xdrive text box, enter the path to the file you wish to share, or click Browse to navigate to the file. 5. Click Next to proceed. 6. Enter the e-mail address(es) of the individuals that you want to share this file with in the To field. 7. You may include a subject for your e-mail in the Subject field. 8. Enter a message to the recipient in the text box. 9. When you are finished entering the details of the e-mail message, click Next. 10. Confirm the information that you entered in the Confirm Send a File window. Click Back to make changes, or Finish to send an e-mail with a link to the file that you are sharing. A Share Confirmation window appears, confirming that your e-mail with the file link has been set. It will also contain a copy of the link so that you can paste it into a different e-mail and share the file with others. Notes:    The file will be available for 4 weeks. If the file is deleted, moved, or if another copy of the file is uploaded, it will no longer be accessible to those you have shared with. When sending a file through Xdrive Desktop, you can only select files that are located on your Xdrive. Using Xdrive's Share a Folder feature, anyone with an e-mail address can access a folder on your Xdrive. To use the Share a Folder feature: 1. First, log in to Xdrive Desktop. 2. In the main window, click the Share a Folder button on the Xdrive tab. 3. Xdrive Web appears in a new web browser window. Find the folder(s) that you want to share using the Folder Tree on the left of the screen, or by clicking a folder in the Display Area to view any subfolders. 4. Select the check box(es) to the left of each folder that you would like to share. 5. When you have finishing selecting folders to share, click the Share Folder button on the Action bar. 6. A Share Folder window appears. In the Share Folder window, click on one or more recipients in the Saved Recipients section that you would like to share the folder(s) with. Click Add to copy the recipient's e-mail address into the To list. 52 Using Xdrive Desktop 7. You may write a brief message that will be included in the e-mail to your recipients in the Recipient Note field. 8. In the Permissions Settings area, use the Recipients Can drop-down menu to set the level of access in your shared folder. 9. Click Share Now to share the folder(s). An e-mail is sent to your recipients to help them access your shared folder. 10. Click Continue to complete the process. Notes:   Recipients e-mail addresses must already be in your Xdrive Address Book. To find out how to add e-mail addresses to your address book, view the help topic: Adding Contacts. If a recipient does not have an Xdrive account, a new free account will be created for them in order to access the shared folder(s). Instructions for logging in is sent in the confirmation e-mail. If a recipient already has an Xdrive account, a confirmation e-mail regarding just the shared folder is sent. Managing Your Files and Folders With Xdrive Desktop, uploading files and folders to your Xdrive is as easy as moving them on your computer. Simply use the same Windows methods for moving files in My Computer or Windows Explorer. To upload files and folders: Using Cut and Paste: 1. Right-click on the name of the file or folder on your PC that you want to upload to Xdrive and select Copy. 2. Right-click the location on Xdrive that you would like to upload to and select Paste. Using Drag and Drop: 1. Click and hold the file or folder on your PC that you want to upload to Xdrive. 2. Drag the file or folder to the appropriate location on Xdrive and release the mouse button. The file or folder is copied to this location. A copy of the uploaded file will now be on your Xdrive. Uploading files and folders from your PC to Xdrive protects them from system crashes, makes them available to you from any Internet-ready PC, and allows you to share them with others. Notes:   Always be sure that your file or folder is completely uploaded before deleting it from your PC. You must be logged in to Xdrive Desktop to see your Xdrive in Windows Explorer or My Computer. With Xdrive Desktop, uploading files and folders to your Xdrive is as easy as moving them on your computer. Simply use the same Windows methods for moving files in My Computer or Windows Explorer. 53 Xdrive Support To download files and folders: Using Cut and Paste: 1. Right-click on the name of the file or folder on your PC that you want to download to Xdrive and select Copy. 2. Right-click the location on Xdrive that you would like to download to and select Paste. Using Drag and Drop: 1. Click and hold the file or folder on your PC that you want to download to Xdrive. 2. Drag the file or folder to the appropriate location on Xdrive and release the mouse button. The file or folder is copied to this location. A copy of the downloaded file will now be on your Xdrive. Downloading files and folders from your PC to Xdrive protects them from system crashes, makes them available to you from any Internet-ready PC, and allows you to share them with others. Notes:   Always be sure that your file or folder is completely doanloaded before deleting it from Xdrive. You must be logged in to Xdrive Desktop to see your Xdrive in Windows Explorer or My Computer. Moving files and folders with Xdrive Desktop is as easy as moving them in Windows. We recommend using Copy/Paste to move files instead of Cut/Paste or Move To Folder. This prevents any problems if your Internet connection is lost while files and folders are being moved.   To move files or folders from your PC to your Xdrive, see Uploading Files and Folders. To move files or folders from your Xdrive to your PC, see Downloading Files and Folders. Notes:   Always be sure that your file or folder is completely copied before deleting it from its original location. You must be logged in to Xdrive Desktop to see your Xdrive in Windows Explorer or My Computer. With Xdrive Desktop, creating new folders on your Xdrive is as easy as creating them anywhere on your computer. To create a new folder: 1. Using Windows Explorer or My Computer, navigate to and click the location where you want to create the new folder. 2. On the File menu, click New, and then click Folder on the submenu. 3. Give the folder a unique name. 54 Using Xdrive Desktop 4. Press the key on your keyboard. You will now have a new folder on your Xdrive with the specified name. It can be accessed through My Computer or Windows Explorer when logged in to Xdrive Desktop, or through Xdrive Web. Notes:   You cannot give a new folder the same name as another folder in the same directory. For related information, see Renaming Files and Folders. You must be logged in to Xdrive Desktop to see your Xdrive in Windows Explorer or My Computer. With Xdrive Desktop, renaming files and folders on your Xdrive is as easy as renaming them anywhere on your computer. To rename a file or folder: 1. Right-click the file or folder and select Rename. 2. Enter a unique name for the file or folder. 3. Press the key on your keyboard. Your file or folder is renamed.. Notes:   You cannot give a new folder the same name as another folder in the same directory. You must be logged in to Xdrive Desktop to see your Xdrive in Windows Explorer or My Computer. Xdrive Desktop allows you to open, edit, and save changes to your Xdrive files directly, without having to download them first and upload them after the changes are made. To open a file: 1. Using My Computer or Windows Explorer, double-click the Xdrive file that you wish to open. 2. Edit the file, save changes, and close when finished. The file are updated on your Xdrive with the changes that you've just made. Notes:   You must have the appropriate application installed on your computer to access the type of file that you are opening. Depending on the file type and the application needed to open it, a temporary copy of the file might need to be downloaded to your computer before changes can be made. When you are logged in to Xdrive Desktop, most common applications can open, edit, and save their related files stored on your Xdrive. Using the approriate application, just navigate to and open any Xdrive file the same way as any other file on your PC. 55 Xdrive Support To access Xdrive files using an application: 1. Open the appropriate application for the type of file on your Xdrive that you wish to access. 2. Use the application to browse to and open the file on your Xdrive. 3. Edit the file, save changes, and close when finished. The file is now stored on your Xdrive with the changes that you've just made. Notes:    You must be logged in to Xdrive Desktop to access your Xdrive files through an application. Be sure to save your files often. If you lose your Internet connection while editing files, some changes may be lost. Remember, files on your Xdrive are stored remotely. Some applications might see improved performance if you download large Xdrive files to your PC first, and then upload them back when you are done. When logged in to Xdrive Desktop, you can view the properties of files and folders on your Xdrive the same way as files and folders saved on your PC. To view file and folder properties:  In Windows Explorer or My Computer, right-click the file or folder on your Xdrive, and select Properties. The properties for the file or folder are displayed. Notes:   You must be logged in to Xdrive Desktop to view properties through My Computer or Windows Explorer. Xdrive Desktop does not provide information about ownership or sharing permissions. To view sharing information for Xdrive files and folders, you must use Xdrive Web. For related information, see Managing Shared Items. With Xdrive Desktop, deleting files and folders from your Xdrive is as easy as deleting them from your computer. To delete a file or folder: 1. In My Computer or Windows Explorer, navigate to the file or folder in your Xdrive that you want to delete. 2. Right-click the file or folder and select Delete. 3. Click Yes in the Confirm File Delete option box to delete the file or folder. Your Xdrive file is now deleted permanently. It is not moved to the Recycle Bin. There is currently no way to recover a file or folder deleted from Xdrive. Notes: 56 Using Xdrive Desktop  You must be logged in to Xdrive Desktop to see your Xdrive in Windows Explorer or My Computer. You can use Skip the Download, also called Archive This, to quickly archive your blog postings, profile pages and more directly to your Xdrive account. To use Archive This with Xdrive Desktop: 1. Right-click the link to the file that you would like to download. 2. Select Save To Xdrive from the menu. 3. When prompted, enter your Xdrive username and password to begin the Skip the Download process. 4. When the process completes, click Open My Xdrive to go to your Xdrive, or click the Close Window button to close the Skip the Download window. The file is grabbed from the specified web site and downloaded to the Web Grab folder on your Xdrive. The Save to Xdrive option will only appear in your right-click menu when you right-click on a web page link. Basic Backup Using Xdrive Desktop, you can create automated backups of your most important files so that they are copied safely to your Xdrive. Set your backups to run on a regular schedule, and you will never fear losing months of work to system crashes or viruses again. Some things to keep in mind when creating and scheduling backups:    When it's time for a scheduled backup, you don't need to have Xdrive Desktop running, but you do have to make sure that your PC is turned on and connected to the Internet. Your backups are automatically placed in a folder on your Xdrive named My Backups. Each new backup run will be uploaded to a folder named after the Backup Set and will include subfolders named by date and time that it started. For example, a backup titled Backup1, started at 1:00am on January 1, 2006 will be uploaded to a folder named \My Backups\Backup1\1-1-2006 at 1.00.00. There will be a file called manifest.xml created within each backup folder. This file contains important information about that backup, and for Xdrive Online Backup to function correctly, it is important that this file is not deleted or moved.  Xdrive Desktop's backup settings are accessed by clicking on the Backup tab from the main window. There are two tabs within the Backup tab: Basic and Advanced.   Basic: The Basic backup tab allows you to select files to backup by pre-defined categories, such as My Pictures, My Music, Excel files, Word files, and more. Advanced: The Advanced backup tab gives you complete flexibility to select specific files and folders to back up. An Xdrive Backup Wizard will help you create your backups in just a few easy steps. Backing up your PC regularly is the best way to make sure you never lose important files and months worth of work. Click one of the links below to get started on setting up your Xdrive Online backups: 57 Xdrive Support     To create a basic backup, see: Creating a Backup. To edit a basic backup, see: Editing a Backup. To create an advanced backup, see: Creating an Advanced Backup. To edit an advanced backup, see: Editing an Advanced Backup. With Xdrive Desktop, you can quickly and easily add files and folders to a backup that you have already created. To add a file or folder to a backup: 1. Right-click the file or folder on your PC that you would like to add to a backup. 2. Select Add to Xdrive Backup from the submenu. 3. If you have created only one backup, you are done. Note: If you have created more than one backup, another submenu appears with the names of your backup sets. Click on the backup set that you would like the file or folder to be included in. The file or folder will now be included in the next scheduled backup that you have selected. To add multiple files and folders to a backup at once: 1. Hold down the key and left-click the files and folders on your PC that you want to add to a backup. 2. Right-click one of your selections and select Add to Xdrive Backup from the submenu. Follow step 3 above to complete the process. A basic backup allows you to choose the files that you want to back up by several file types and/or locations. To create a basic backup: 1. Click the Backup tab on the Xdrive Desktop Console. 2. Select the Basic tab in the Backup window if it's not selected by default. 3. In the Backup Set section, click the check boxes next to the type or location of files that you would like to back up. In a basic backup, you can choose to back up from My Documents, Desktop, and/or Internet Explorer Favorites only. You can also select from several types or locations of files within the My Documents folder. 4. Click View Selected Files to verify the correct files will be backed up. A new window appears with the locations and names of all files that will be backed up. Click OK to close the window. 5. Click the Now button to run the backup immediately. A new window displays the progress of your backup as it runs. You can cancel the running backup by clicking the Cancel Backup button. -orClick the Ongoing Schedule button to set the backup schedule and other options. Clicking on the Schedule button displays a new window with two tabs: 58 Using Xdrive Desktop  On the Schedule tab, be sure that the Schedule Recurring Backup check box is selected if you would like your backup to repeat on a timetable. Use the controls within this area to change the time, recurrence, and days of the week for the schedule. On the Options tab, verify or enter your username and password in the Account Information area, and select the Use secure connection (SSL) check box in the General area if you would like added security when your backup is in progress.  6. When you are done, click the OK button to return to the Backup window. Your basic backup set has been created. If you selected to run the backup immediately, the selected files and folders will now be copied on to your Xdrive. If you have scheduled a backup, the selected files and folders will be copied to your Xdrive at the time that you chose. Notes:     Basic backups, whether run immediately or scheduled, are located in the /My Backups/Xdrive Basic Backup Picks folder on your Xdrive. If you are selecting files to back up by file type, (Word, Excel, My Pictures, etc.), the files must be located in the My Documents folder. If you would like to back up files of a type not listed in the Backup area, they must be located in the My Documents folder or on the Desktop, and the option to back up that location must be selected. If you don't see a folder for a backup that recently ran, you may need to either clear the cache, or log out and log back in again. For more information, see: Clearing the Cache. Once you have created your basic backup, you can change the type or location of files that it backs up. To edit a basic backup: 1. Click the Backup tab on the Xdrive Desktop Console. 2. Select the Basic tab in the Backup window if it's not selected by default. 3. In the Backup Set section, check or uncheck the boxes next to the type or location of files that you would like to add or remove from the backup. In a basic backup, you can choose to back up from My Documents, Desktop, and/or Internet Explorer Favorites only. You can also select from several types or locations of files within the My Documents folder. 4. Click View Selected Files to verify the correct files will be backed up. A new window appears with the locations and names of all files that will be backed up. 5. Click OK to close the window. Your basic backup has been changed. If you selected to run the backup immediately, the new selection of files and folders will now be copied on to your Xdrive. If you have scheduled a backup, the new selection of files and folders will be copied to your Xdrive at the time that you chose. Notes:  Basic backups, whether run immediately or scheduled, are located in the /My Backups/Xdrive Basic Backup Picks folder on your Xdrive. 59 Xdrive Support    If you are selecting files to back up by file type, (Word, Excel, My Pictures, etc.), the files must be located in the My Documents folder. If you would like to back up files of a type not listed in the Backup area, they must be located in the My Documents folder or on the Desktop, and the option to back up that location must be selected. If you don't see a folder for a backup that recently ran, you may need to either clear the cache, or log out and log back in again. For more information, see: Clearing the Cache. Once you have created your basic backup, you can change the schedule or frequency that it runs. To edit the basic backup schedule: 1. Click the Backup tab on the Xdrive Desktop Console. 2. Select the Basic tab in the Backup window if it's not selected by default. 3. Click the Schedule button. A new window with two tabs displays. 4. On the Schedule tab, be sure that the Schedule Recurring Backup check box is selected. Use the controls within this area to change the time, recurrence, and days of the week for the schedule. Your basic backup has been rescheduled. Your files and folders will be copied to your Xdrive at the new time that you specified. When you use Xdrive Online Backup, information about each completed backup is stored in a log file on your PC. To view the basic backup history: 1. Click the Backup tab on the Xdrive Desktop Console. 2. Select the Basic tab in the Backup window if it's not selected by default. 3. Click the View Summary button in the Backup Activity section. An Xdrive Backup History window displays, providing details about the last backup performed. 4. For further information, click the View Log button in the Xdrive Backup History window. This opens a text file containing information about all of the basic backups completed, with the latest backup listed at the bottom. 5. Click File and then Exit to close the log file. Click No if you are prompted to save changes to this file. 6. Click Close to exit the Xdrive Backup History window and return to the Xdrive main window. Viewing the backup history will show you details of backups that were completed, and help you troubleshoot any issues. Even if you have already scheduled a backup, you can still run an on-demand, or immediate, backup using Backup Now. To use Backup Now: 1. Click the Backup tab on the Xdrive Desktop Console. 2. Select the Basic tab in the Backup window if it's not selected by default. 60 Using Xdrive Desktop 3. Click the Now button to run an immediate backup of the files and folders selected in the Backup Set area when you created the backup. A new window displays the progress of your backup as it runs. You can cancel the running backup by clicking the Cancel Backup button. Your selected files and folders are immediately copied to your Xdrive, and the backup schedule remains unaffected. Notes:   If you immediately back up files and folders other than those you chose for your scheduled backups, be sure to edit your backup again to restore your original selections before the next scheduled backup occurs. For more information, see: Editing a Backup. If you don't see a folder for a backup that recently ran, you may need to either clear the cache, or log out and log back in again. For more information, see: Clearing the Cache. In the event that you need to restore files from an Xdrive Online Backup, you can easily do so from the Backup tab of Xdrive Desktop. To restore a backup: 1. Click the Backup tab on the Xdrive Desktop Console. 2. Select the Basic tab in the Backup window if it's not selected by default. 3. Click the Retrieve button located in the Backup Activity section. 4. A Restore From Xdrive wizard appears. Click Next to begin, or Cancel to exit the wizard. 5. On the next screen, click the Restore to original location check box if you would like your files in their original locations, or click Browse and navigate to a location to restore your files. (Note: if browsing to a location, click Make New Folder if you would prefer to create a folder specifically for this restore.) 6. Click OK when you have finished navigating to the correct location to restore your files. 7. Click Next. 8. In the Select Backup Run window, click the dropdown menu to select the backup from which to restore files, then click Next. 9. In the Select Files to Restore window, use the plus (+) signs to expand the file locations, and click the check boxes next to the files that you wish to either restore or not have restored. A check in the box indicates that the file will be restored, and by default, all files are checked when this window opens. A gray check box indicates that not all of the files in the corresponding folder are selected. 10. Click Next. 11. In the Confirm Restore window, verify that you have selected the correct options for your restore. Click Back to make any changes. Click Finish to start the restore. 12. A Restore from Xdrive window displays the progress of your restore. You may click the Stop Restore button at any time while the restore is running to cancel it. 13. A Restore Done window appears. Click Done to complete the restore, or View Log... to view the restore text file. Closing this log file will also complete the restore and return to the Backup tab of the main window. Your files are now restored to the location that you selected. 61 Xdrive Support Advanced Backup To create an advanced backup using Xdrive Online Backup: 1. Log in to Xdrive Desktop. 2. In the Xdrive Desktop window, click the Backup tab. 3. On the Backup page, click the Advanced tab. 4. On the Advanced page, click New. 5. The Backup Wizard opens to guide you through the backup process. Click Next. 6. On the Name the Backup Set page, enter a name for your set in the Enter set name field. Click Next. 7. On the Select Files to Save page, use the Folder Tree to browse for files and/or directories that you want to back up. To include a file or directory in the backup set, select the associated check box. (Note: to expand a folder or directory, click the associated plus (+) sign .) 8. When you have finished selecting files to back up, click Next. 9. On the Select Backup Options page, set up rules for how your files are backed up and verify your account information. In the Backup Type section, you can set whether you want to perform an Icremental backup, which uploads only new and changed files to your Xdrive during subsequent backups, or a Full backup, which uploads all files to your Xdrive each time that backup runs. 10. Next, set the interval at which full backup will occur. 11. You can also limit the amount of backups and store path names if you choose. 12. In the Account Information section, verify your username by entering it in the Username field. 13. Enter your password in the Password field. Note: To request an encrypted SSL connection when backing up your files, select the Use secure connection check box. 14. Click Next. 15. On the Select Scheduling Options page, you can select when to run your backup. In order to do so, make sure the Schedule Recurring Backup check box is selected. Then, select the Time, Week, and Day/s for the backup. Click Next. 16. The Confirm Backup Set Creation page lists a backup summary. Click Finish to save the backup set. Your backup set is created. Note: You can edit the backup set at any time by selecting it and clicking the Edit button. Once you have created an Advanced Backup Set, you can edit the rules you've chosen for it. To edit a backup set using the Advanced tab: 1. Log in to Xdrive Desktop. 2. In the Xdrive Desktop Console, click the Backup tab. 3. On the Backup page, click the Advanced tab. 4. On the Advanced page, select the set to edit and click the Edit button. 62 Using Xdrive Desktop 5. A window opens displaying the four settings tabs for your Backup Set.     Backup: lets you change the files that are included in the Backup Set. Schedule: allows you to change the time and day(s) that the backup operation is to take place. Options: lets you change the options you've chosen for that set. Logging: allows you to view the history of the last Backup Set or purge a history file before you begin backup. 6. To edit the files and directories included in the Backup Set, use the Backup tab Folder Tree to browse for files and/or directories that you want to back up. To include a file or directory in the backup set, select the associated check box. To exclude a file or diectory, deselect the associated check box. Note: to expand a folder or directory, click the associated plus (+) sign. 7. Click OK to save all changes. Note: For advice about which files to select for backup, please read the Backup FAQ. You can create advanced options for your Backup Set to gain greater control over how your files are backed up. To edit backup set options using the Advanced tab: 1. Log in to Xdrive Desktop. 2. In the Xdrive Desktop window, click the Backup tab. 3. On the Backup page, click the Advanced tab. 4. On the Advanced page, select the set to edit and click the Edit button. 5. A window opens displaying the four settings tabs for your Backup Set. Click the Options tab. 6. On the Select Backup Options page, set up rules for how your files are backed up and verify your account information.       In the Backup Type section, you can set whether you want to perform an Icremental backup, which uploads only new and changed files to your Xdrive during subsequent backups, or a Full backup, which uploads all files to your Xdrive each time that backup runs. Set the interval at which full backup will occur. Limit the amount of backups. Store path names. In the Account Information section, verify your username by entering it in the Username field. Enter your password in the Password field. To request an encrypted SSL connection when backing up your files, select the Use secure connection check box. 8. Click OK to save your changes. Your changes are saved. For each Backup Set that you create, you can set an automatic backup schedule. Setting up an automated backup schedule is a good idea as it prevents you from having to remember to backup your files. To edit a backup set schedule using the Advanced tab: 63 Xdrive Support 1. Connect to Xdrive Desktop. 2. In the Xdrive Desktop window, click the Backup tab. 3. On the Backup page, click the Advanced tab. 4. On the Advanced page, select the set to edit and click the Edit button. 5. A window opens displaying the four settings tabs for your Backup Set.Click the Schedule tab. 6. Set or modify the times when you want backup to automatically run. Check the box next to Schedule Recurring Backup to instruct Xdrive Desktop to follow this schedule and automatically backup your computer. 7. Click OK to save your changes. When you use Xdrive Online Backup, information about your backup job is automatically written to a log file on your computer. You can use this backup history to identify and troubleshoot any problems with your backup. To view a backup history using the Advanced tab: 1. Connect to Xdrive Desktop. 2. In the Xdrive Desktop window, click the Backup tab. 3. On the Backup page, click the Advanced tab. 4. On the Advanced page, select the set to edit and click the Edit button. 5. A window opens displaying the four settings tabs for your Backup Set. 6. Click the Logging tab. 7. Click the View History button. 8. A window opens and displays your Backup Set history. 9. To view the history as a text file, click the View Log button. 10. Click Close to close the window. After you've used the Advanced tab to change your settings, you can perform an immediate, on-demand back up to save your changes. To create a backup from the Advanced tab: 1. Connect to Xdrive Desktop. 2. In the Xdrive Desktop window, click the Backup tab. 3. On the Backup page, click the Advanced tab. 4. On the Advanced page, select the set to edit and click the Edit button. 5. Click the Backup Now button. The selected set is backed up. To restore an entire Backup to your computer from the Advanced tab: 1. Connect to Xdrive Desktop. 2. In the Xdrive Desktop window, click the Backup tab. 64 Using Xdrive Desktop 3. On the Backup page, click the Advanced tab. 4. On the Advanced page, select the backup you wish to restore and click the Restore button. 5. The Restore Files from Backup Wizard opens. Click Next. 6. To restore the files to the original locations, click the Restore to original location check box. To browse for a location, click the Browse button to search or enter a path in the field provided. After making your selection, click Next to continue. 7. Use the drop-down menu to select the appropriate date of the backup. To select from files only in the restored backup run and no earlier, select the check box. Click Next to continue. 8. The total number of files displays. Click Next. 9. On the Confirm Restore page, click Finish to accept the restore. Firewall Configuration If you use ZoneAlarm firewall software, you may need to configure it to successfully use Xdrive Desktop. Configuring ZoneAlarm to run Xdrive Desktop involves granting two files access the Internet: XdrSmb.exe and XdRunner.exe. To configure your ZoneAlarm Firewall for Xdrive: 1. Open the ZoneAlarm main window, either by double-clicking the ZoneAlarm icon in the Windows System Tray, or by clicking the Start button, then All Programs, Zone Labs, and Zone Labs Security. 2. In the left column of the ZoneAlarm main window, click Program Control. 3. In the Program Control window, click the Programs tab. 4. A list of programs appears. In the list of programs, scroll down if necessary and search for XdrSmb Module and/or XdRunner.exe. If you see these listed, continue with Step 5. Otherwise, perform the following steps: a. Click the Add button in the bottom-right corner of the Programs tab. A navigation window opens. b. Navigate to the location where you installed the Xdrive Desktop Software (usually located at C:\Program Files\Xdrive\XdriveDesktop). c. In the Xdrive Desktop folder, click the XdrSmb.exe file to select it, and then click Open. The file is added to the program list. d. Repeat if necessary to select XdRunner.exe and add it to the program list. 5. In the programs list Access column, click the blue question mark in the Trusted subcolumn for XdrSmb Module. 6. A small menu appears. Click Allow with the green checkmark. 7. Repeat steps 5 and 6 for the blue question mark in the Internet sub-column in the Access column. 8. Repeat steps 5, 6, and 7 for XdRunner.exe. 9. Close the ZoneAlarm main window. ZoneAlarm is now configured to allow Xdrive Desktop access the Internet. Notes: 65 Xdrive Support    If you have already launched Xdrive Desktop with the ZoneAlarm firewall, you may have been prompted by ZoneAlarm to either allow or deny access by one of these files. If you have clicked Allow, and checked the Remember This Setting check box, there should already be green checks for the appropriate files in the programs list. If you have clicked Deny, there should be a red X in each of the columns of the appropriate files in the programs list. Readying your Norton Internet Security 2005 firewall for use with Xdrive Desktop is three-step process that involves creating custom Internet access, enabling Windows' file sharing, and identifying the Microsoft Loopback Adaptor as a "Trusted" source to your computer. All of this can be achieved directly through the Norton Internet Security program. To configure your firewall for Xdrive using Symantec's Norton Internet Security 2005: 1. Open Symantec's Norton Internet Security 2005:   2. link. 3. 4. From the Start menu: click Start, point to All Programs, point to Norton Internet Security, and click Norton Internet Security. From the Systems Tray: double-click the Norton Internet Security 2005 icon. When the Norton Internet Security window opens, double-click the Personal Firewall In the Personal Firewall window, click the Programs tab. Click the Add button located on the bottom right side of the window. 5. When the navigation window opens, navigate to where you installed the Xdrive Desktop Software (Note: the software is usually located at C:\Program Files\XDrive Desktop.) 6. From the Xdrive Desktop folder, select the file XdrSmb.exe and click Open. (Note: make sure Permit All option is selected.) 7. Repeat steps #4 and #5 to also add the files Xdrunner.exe and Xdrive Desktop. (Note: make sure the Permit All option is selected on both of these files.) When you are finished, the three files should display in the Manual Program Control. 8. 9. Now, click the Advanced tab located at the top of the Norton Internet Security window. From the Advanced window, click the General button. 10. From the General Rules window, scroll down to locate the entry labeled Block Windows File Sharing. 11. 12. 13. 14. Deselect the Block Windows File Sharing check box and click OK. Now click the Networking tab located at the top of the Norton Internet Security window. From the Networking window, click the Wizard button. Click Next to advance the Wizard. 15. Information about the Microsoft Loopback Adaptor appears. To configure the adaptor, make sure the Autoconfigure Adaptor check box is selected and click Next. 16. Now select which locations the zone should be applied to by selecting the appropriate check boxes. 17. 18. 19. Click Next. Then, click Finish. The network address displays in the Trusted field. 66 Using Xdrive Desktop 20. To exit the Firewall window, click OK. 21. Click the "X" to close Norton Internet Security 2005. Removing Xdrive If you ever need to remove Xdrive Desktop from your PC, you may do so just as you would remove any other Windows program. To uninstall Xdrive Desktop: 1. Click theWindows Start button. 2. In the Start menu, click Control Panel. 3. In the Control Panel window, double-click Add or Remove Programs. 4. In the Add or Remove Programs window, scroll down the list of currently installed programs and select Xdrive Desktop. Xdrive Desktop will highlight, and a Change/Remove button will appear. 5. Click the Change/Remove button. 6. Follow the on-screen directions to remove Xdrive Desktop. You will need to restart your computer when done. Xdrive Desktop is removed from your PC. Of course, you can still access your account using Xdrive Web. Troubleshooting The Xdrive Desktop cache is a temporary storage area on your computer. It is used to keep temporary copies of the files that you upload and download to your Xdrive. By storing these temporary files on your PC, Xdrive Desktop's performance is improved. However, if someone you have shared a folder with uploads a file to your Xdrive, for instance, you may not see the most up to date file and folder information until you either log out and log back in, or clear the cache. To clear the cache: 1. On the Xdrive tab in the main window, click the Settings button. 2. Click the Cache tab. 3. In the Current User's Cache area, click the Clear Cache button to clear the current users cache, or click the Clear Cache button in the Entire Cache area to clear all user's caches. 4. A Delete Confimation option box appears. Click Yes to clear the cache for either the current user or all users. 5. Click OK to exit the Settings window and return to the main window. Clearing the cache while logged in assures that the most current file and folder information on your Xdrive is presented to you. Note: 67 Xdrive Support  You can also clear the entire cache only by right-clicking on the Xdrive icon in the System Tray and selecting Clear Cache. Click a question below to see detailed information and find links, as appropriate to additional information. I can log into Xdrive Web but not Xdrive Desktop. What's wrong? I have two Xdrive accounts. Can I connect to both accounts at the same time with Xdrive Desktop? Xdrive Desktop seems very slow for right-click copy/paste actions. Why? Xdrive Desktop locks up when I am uploading or downloading files or folders. What should I do? I have third-party automatic backup software installed on my system. If I have Xdrive Desktop, will my backup software be able to back up my Xdrive files as well? I'm accessing Xdrive Desktop from behind a firewall or proxy server. How should I configure my system? Do I need Network Neighborhood enabled on my system to use Xdrive Desktop? Xdrive is Unavailable (Error -1, 2, 6, 500 ) The message, "Xdrive Is Unavailable," followed by one of the error codes above indicates that there is a problem with the connection between Xdrive Desktop on your PC and our main computers. You may receive these errors for one of the following reasons:    Xdrive Desktop timed out while trying to connect. The program will time out if a connection has not been established within 60 seconds. You do not have an active Internet connection. Your computer accesses the Internet through a firewall or proxy server, and Xdrive Desktop proxy server settings are not configured correctly. If you encounter one of these error codes, first attempt to log on to Xdrive Desktop again. If you still have a problem connecting, try the following to resolve the issue:    Check if you have an active Internet connection. Are you able to access other web pages? If not, you likely do not have an active connection. Verify whether you connect to the Internet through a proxy server or firewall, and if applications are permitted to access the Internet directly. If you need to configure Xdrive Desktop to use a proxy server, see: Configuring Proxy Server Settings. Close other applications and Internet windows that might slow down your Xdrive Desktop connection to the Internet. 68 Using Xdrive Desktop "Delete for [filename] failed" when viewing a file directly from an application You may receive this error when closing a file that was opened from a linked folder (a folder that another person has shared with you) directly with an application. This can occur because some applications, i.e. Microsoft Word, creates a temporary copy of files that you are accessing. When you exit, the application attempts to delete these temporary files. Because the folder that was shared with you may not permit you to delete files, you may receive this message. This error does not indicate a problem or affect the file that you are accessing, and can be safely ignored. Error 1 Error 1 is typically a "Cancel" error. If you click the cancel button when uploading or downloading files, or if Xdrive Desktop fails to receive a response from our main computers, you may see this error. Please try to log out and log back in again if you receive this error. Error 3 Error 3 occurs if you attempt to log in with an incorrect username and/or password. Please re-enter your username and password, and attempt to log in again if you receive this error. Username and password are case sensitive, so be sure that the Caps Lock key is not on. (Your AOL and AIM username is not case-sensitive.) Error 15 Error 15 is a mapping error. This means that Windows is unable to display your Xdrive account in Windows Explorer or My Computer using the drive letter specified when logging in. This can occur for several reasons:   You do not have the basic networking functions enabled on your PC. Check to see if you have the "Client for Microsoft Networks" installed. You have an entry in one of your computer's system files that prevents Xdrive Desktop from using the drive letter specified when you logged in. You can attempt to use the letter just following your current drive letters, or look for a file called "config.sys" and see if there is a line where "LASTDRIVE = " contains a letter lower than the letter specified for Xdrive Desktop when logging in. Error 403 You might receive Error 403 for one of the following reasons:   The password stored in user settings does not match the password that Xdrive has on file for you. Please re-enter your password and try logging in again. Please remember that your password is case sensitive. You are out of space on your Xdrive. You can easily add more space to your Xdrive at anytime by logging in to your account using Xdrive Web and selecting Manage Space. Error 1204 69 Xdrive Support One of two things usually cause Error 1204 to occur:  If you are connecting to the Internet through a firewall or proxy server and receive this message, it usually means that you need to provide a username and password to authenticate with your proxy server. For more information on configuring Xdrive Desktop to work with your firewall or proxy server, see: Configuring Proxy Server Settings. There was a problem when Xdrive Desktop was installed. If you continue to receive this error message, please try uninstalling Xdrive Desktop and installing it again.  70 Using Xdrive Mobile Introduction to Xdrive Mobile What Is Xdrive Mobile? Xdrive Mobile gives you wireless access to your Xdrive documents, photos, music and more through your cell phone, PDA, or other web-enabled device. Features of Xdrive Mobile include: Mobile Storage Locker Xdrive Mobile enables you to access your mobile storage locker through any web-enabled device. Simply log in at mobile.xdrive.com. You can select files to e-mail, share a folder, and more – all from your webenabled wireless device. Mobile Photo Gallery The Photo Gallery feature allows you to view a slideshow of the photo albums stored on your Xdrive from any web-enabled device. Virtual MP3 Player The Mobile Music feature enables you to stream music stored on your Xdrive through a mobile device. Simply synch an Xdrive-created playlist to your web-enabled device and have it stream from your virtual jukebox account. Fax a File Xdrive’s Fax a File feature allows you to select a file through our mobile site and fax it directly from your wireless device.   Web-enabled PDA, cell phone, or other device A wireless Internet browser Xdrive Mobile allows you to access files and folders stored in your account using a PDA, cell phone, or other wireless, web-enabled device. To Log In To Xdrive Mobile: 1. Connect to the Internet using your mobile device's web browser. 2. Enter Xdrive Mobile's URL: http://mobile.xdrive.com. 3. Enter in your Xdrive username and password and click Login. Once you've successfully logged in, your Xdrive folders will appear in a list on your screen. Navigating through Xdrive Mobile screens with your wireless device is similar to navigating other webbased applications.  Scroll up and down file and folder lists with your mobile device's function keys. 71 Xdrive Support   To open a file or folder, click it's name, or enter the number that appears next to the file or folder on the keypad of your web-enabled phone. To navigate between screens, use the forward and back arrows on the bottom of the window. Organizing Files and Folders All files and folders in your Xdrive account are completely accessible on your wireless device using Xdrive Mobile. To Open a Folder:  Select the folder you'd like to open by clicking on it's name, or entering the number that appears next to the folder on the keypad of your web-enabled phone. The folder you selected will open and display the files contained within it. You can organize your files and folders using Xdrive Mobile and your web-enabled wireless device. To Create a New Folder: 1. In the Xdrive Folder Tree, navigate to the location where you'd like to create your new folder. 2. On the drop-down menu, select New Folder. 3. Click Go. 4. In the New Folder Name field, enter a name for the folder. 5. Click Create Folder. Your new folder appears in the location that you selected. You can view the properties of your Xdrive files and folders using Xdrive Mobile and a wireless, webenabled device. To view the properties of a file or folder: 1. Select a file or folder by clicking on it's name, or entering the number that appears next to the file or folder on the keypad of your web-enabled phone. 2. On the drop-down menu, select Properties. 3. Click Go. The File or Folder Properties window appears, displaying the properties of the file or folder. 4. Click OK to close the File or Folder Properties window. You can delete files and folders from your Xdrive account using Xdrive Mobile and a wireless, webenabled device. Note: Deleting a folder also deletes all of the files inside the folder. To delete a file or folder: 72 Using Xdrive Mobile 1. Select a file or folder by clicking on its name, or entering the number that appears next to the file or folder on the keypad of your web-enabled phone. 2. On the drop-down menu, select Delete. 3. Click Go. The Delete File or Delete Folder page appears, asking you to confirm that you want to delete the file or folder. 4. Click OK to confirm you want to delete the file or folder, or click Cancel to exit without deleting the file or folder. The file or folder (and all of the folders contents) is permanently removed from your Xdrive account when deleted. Files and folders on your Xdrive account can be renamed using Xdrive Mobile and a wireless, web-enabled device. To Rename a File or Folder: 1. Select a file or folder by clicking on it's name, or by entering the number that appears next to the file or folder on the keypad of your web-enabled phone. 2. On the drop-down menu, select Rename. 3. Click Go. 4. In the New File Name or New Folder Name field, enter the new name for your file or folder. 5. Click OK to accept your changes. Your file or folder is now renamed. Sharing Using Xdrive Mobile and your wireless, web-enabled device, you can make a folder's contents available to others by sharing it. To share a folder using Xdrive Mobile: 1. Select a folder by clicking on it's name, or entering the number that appears next to the folder on the keypad of your web-enabled phone. 2. On the drop-down menu, select Share Folder. 3. Click Go. The Share Folders page displays.  Under Saved Recipients, click the Add button to select recipients from your Address Book. Enter new e-mail addresses in the To field. (Separate multiple email addresses with commas.)  In the Email Message section, you can enter text in the Recipient Note field to be included in the notification message that will be sent to the recipients.  In the Permission Settings section, you can change the access level by making a selection from the drop down menu. Click the Share Now button. 4. A notification will be sent to each of your recipients with instructions for accessing the folder you have shared. You can view information about the shared folder, edit permissions, and revoke shares at any time by selecting Shared Items from the Xdrive Folder Tree. 73 Xdrive Support Make copies of your files available to others using Xdrive Mobile's Send a File feature, and your webenabled, wireless device. To send file(s) using Xdrive Mobile: 1. Select a file by clicking on it's name, or entering the number that appears next to the file on the keypad of your web-enabled phone. 2. On the drop-down menu, select Send File. 3. Click Go. The Send a File page displays.  Under Saved Recipients, click the Add button to select recipients from your Address Book. Enter new e-mail addresses in the To field. (Separate multiple email addresses with commas.)  Indicate whether you want to send the file using the Fast or Secure options, depending on the level of security you need for the file.  Specify how long you would like to make the link available using the Make Available For drop down menu.  In the Email Message section, enter text in the Recipient Note field to be included in the notification message that will be sent to the recipients. 4. Click the Send Now button. A notification will be sent to each of your recipients with links to access the files you have sent. Xdrive Mobile allows you to send a fax copy of your printable files to others using the Fax a File feature. To send a fax using Xdrive Mobile: 1. Select a text file, Microsoft Word Document, Excel spreadsheet, PDF, image, or other printable document by clicking on the name of the file, or entering the number that appears next to the file on the keypad of your web-enabled phone. 2. On the drop-down menu, select Fax File. 3. Click Go. The Fax a File page displays.       Enter the recipient's name in the Name field. Enter the recipient's fax number in the Fax Number field. In the Sender section, you can enter the following optional information that will be conveyed on the automatically-generated cover sheet: Name: This can be your first and last name, or your company name. Email: Include your e-mail address if you want to allow the recipient to contact you via e-mail. Comments: This can be used to convey a message separate from the actual file or text you are faxing. For example, to indicate the reason for sending the fax or other delivery or handling instructions. 4. When you are finished filling out the information to be included on the cover sheet, click Send Now. A confirmation page displays. You will also receive a confirmation e-mail when your fax has been successfully transmitted. Search 74 Using Xdrive Mobile You can search for a file or folder in your Xdrive account using Xdrive Mobile and your web-enabled, wireless device. To search for a file or folder: 1. On the drop-down menu, select Search. 2. Click Go. The Search field appears. 3. Enter the name of the file or folder you are searching for, and click Go. The search results may take a few seconds to appear. Search Tip:    Use wildcards (* and ?) to refine your search: The asterisk (*) matches any number of letters or numbers. The question mark (?) matches only one occurrence of a letter or number. Photos You can view a slideshow of the pictures in your Xdrive account using Xdrive Mobile and a wireless, webenabled device. To view a slideshow: 1. Open any folder containing pictures by clicking on the name of the folder, or entering the number that appears next to the folder on the keypad of your web-enabled phone. 2. On the drop-down menu, select View Slideshow. 3. Click Go. Your pictures will appear one at a time. To view the next picture, click the Next arrow. Music It is possible to use your Treo 600 or 650 as a portable media player to stream all of your music from Xdrive to your phone. To stream music through your Treo 600 or 650: 1. First, disable your Xdrive Media Player. 2. You must install a music player on your Treo that supports the streaming of .mp3 (audio) and .m3u (playlist) file types. We recommend Pocket Tunes Deluxe. 3. Upload your music to your Xdrive account. The music has to be encoded at a rate that your phone service provider can support for streaming. Try a bit rate of 48kbps and a sample rate of 22 kHz. If these rates are still too high, contact your phone service provider. 4. Next, you need to create a playlist that you will download to your phone. 5. After you create the playlist, select My Playlists from the Folder Tree. 6. Select the check box next to the playlist you want to download. 7. Click the Download button on the Action bar. 75 Xdrive Support 8. A file download dialog box displays, prompting you to either open or save the file. Select the Save option. 9. Select a location to save the playlist on your computer's hard drive. 10. Finally, you'll need to use the palmOne Quick Install software to transfer the playlist file to your phone. Note: These playlist files are extremely small because they are just pointers to your music on Xdrive. They will not take up much room at all on your phone’s memory or in your smart card. An entire album of songs might be a tiny 3 KB playlist. 11. Locate the playlist on your phone using your music player, and play! The music will stream from Xdrive to your phone. 76 Managing Your Xdrive Managing Your Account Whether you use Xdrive Web or Xdrive Desktop, you can easily manage your Xdrive account. Log in to Xdrive Web to change your login name and password, update your contact and payment information, and add or remove space on your Xdrive. To manage your account: 1. Open your web browser and go to www.xdrive.com. 2. Log in to Xdrive Web. 3. Select My Account from the Folder Tree. 4. The following options will appear:  Select My Password to change your Xdrive password.  Select My Profile to update your contact and payment information, as well as set email and general preferences  Select Manage Space to add space to your Xdrive account. To remove space from your Xdrive account, see Removing Space. You can easily adjust the amount of space available in your Xdrive by updating your subscription. Whether you use Xdrive Web or Xdrive Desktop, you must update your subscription via Xdrive Web. If you need more space on your Xdrive, you can update your subscription at any time. To update your subscription: 1. First, log in to Xdrive Web. 2. Select My Account from the Folder Tree. 3. Click Manage Space to change your subscription and allocate additional storage space to your account. 3. In the Manage Space window, select the 50 GB offer to upgrade your subscription 4. 5. 6. 7. Indicate whether you would like to be billed on a Monthly or Annual basis. Confirm or provide your billing information in the appropriate fields. Enter your account password in the Account Password field. Click Change My Subscription. A confirmation message displays. Xdrive will also send you a confirmation via e-mail. If you're paying for more space than you need, you can easily return to an Xdrive subscription with less space at any time. To remove space from your Xdrive: 1. Log in to Xdrive Web. 2. Click on the Support link. 77 Xdrive Support 3. Contact customer support using the 1-800 phone number provided. A customer service representative will assist you with removing space from your Xdrive account. It's a good idea to periodically change the password you use to log in to Xdrive, to minimize the risk of unauthorized access to your files. To change your password: 1. Log in to Xdrive Web. 2. Select My Account from the Folder Tree. 3. Select My Password. 4. The Change Password page displays. Click on the AOL Password Reset text link. 5. Follow the on-screen instructions for resetting your password. Note: Changing your password through the AOL Password Reset tool will change your password for all AOL services. If your notification e-mail address changes, you will want to update your account profile. Having a valid email on file for your Xdrive is important as it allows our system to contact you with important information about your account. To update the e-mail options for your account: 1. Log in to Xdrive Web. 2. Select My Account from the Folder Tree. 3. Click My Profile. 4. In the Email Preferences section, click the Edit button. 5. In the Notification E-mail Address field, you can enter or change the email address Xdrive uses to contact you. 6. Next, select from the following options:  Send e-mail notifications to this address only will change the address Xdrive uses to contact you.  Send a copy of e-mail notifications to this address will add a secondary email address to your Xdrive account. 7. By default, when you send files or share folders from your Xdrive account, messages appear to be generated from your notification email address. To send messages from sharing@xdrive.com instead, select the Send messages from sharing@xdrive.com check box. 8. You can also set a signature to be used for messages generated by Xdrive when you send files or share folders. To do so, enter text in the E-mail Signature field. To use this signature on all e-mail notifications, select the check box. 9. When you have finished making changes, click the Update button. Xdrive Web gives you several options that control how information is displayed to you. By default, less frequestly used options are displayed only when you need them, but you can easily update your account to include advanced display options. 78 Managing Your Xdrive To update your display options: 1. Log in to Xdrive Web. 2. Select My Account from the Folder Tree. 3. Click My Profile. 4. In the General Preferences section, click the Edit button. 5. Select or deselect the check boxes to enable or disable the following options:  Show Introduction Pages: Select this check box if you want to show the introduction pages when you log into your Xdrive.  Single-click to Open Files: When this box is checked, clicking on the name of a file on your Xdrive will open the file.  Automatically Link new Shared Folders: When this box is checked, folders shared with you are automatically linked to your Xdrive.  Display Advanced Send/Sharing Options: Select this check box if you want to be able to set advanced options when Sending a File, including the amount of time that the file is available and security options.  Use Xdrive Media Player: Select this check box if you want to use the Xdrive Media Player (Flash Required). Deselect this check box to use your computer's default player instead. 6. Once you have finished making changes, click the Update button. Your changes are saved, and you are returned to the My Profile page. Billing Information To ensure uninterrupted use of your Xdrive account, you need to make sure your payment information is up-to-date at all times. If you decide to change your payment method, or your credit card expiration date changes, you'll need to update your payment information. To update your payment information: 1. Log in to Xdrive Web. 2. Select My Account from the Folder Tree. 3. Click My Profile. 4. Scroll to the Payment Information section and click the Edit button. 5. Update any of your billing information which may have changed since you registered, including your credit card number and expiration date. Note: you must provide the credit card number used for billing purposes any time you change any of the information on the Payment Information page. 6. When you have confirmed that your payment information is correct, click the Update button to save your changes. Xdrive provides you with online storage, file sharing, and other features as a subscription service. The subscription options currently available for your Xdrive account are: 79 Xdrive Support Service Plan Free* Monthly Yearly * Requires AOL Screen Name Space 5 GB 50 GB 50 GB Price $0 $9.95 $99.50 If I have a yearly plan, what happens at the end of my annual billing period? A month before your annual subscription period ends, Xdrive will send you an e-mail to remind you that your subscription is set to renew. On the anniversary of your initial annual billing date, your Xdrive Plus subscription will automatically renew for the coming year. If we have made an error billing your account, we will quickly provide you with any credit due. To request a credit: 1. Click on the Support link in the top-right corner of your current Xdrive Web screen. 2. Contact our Customer Support team using the 1-800 phone number or e-mail link provided to request a billing credit. (The 1-800 phone number and e-mail link are available to AOL or Xdrive paying customers only.) Fraudulent Accounts If you deem your account to be fraudulent, please follow the steps above to contact Customer Support right away. A Customer Support billing specialist will assist you regarding all fraudulent activities. If you decide that you no longer need your Xdrive account, you can easily cancel your subscription. Before canceling your account, make sure that you have transferred all of your important data from your Xdrive; once you cancel, your files will no longer be available. To cancel your Xdrive account: 1. Click on the Support link in the top-right corner of your current Xdrive Web screen. 2. Contact our Customer Support team using the 1-800 phone number or e-mail link provided to cancel. (The 1-800 phone number and e-mail link are available to AOL or Xdrive paying customers only.) 80 Frequently Asked Questions What type of customer support is available? How can I access the free forms at Xdrive? Does Xdrive offer an automated backup feature? How do I give others access to an Xdrive folder without giving out my username and password? Does Xdrive offer any other method of payment? Can I access my Xdrive account using my Palm Pilot? How secure is Xdrive? Does Xdrive currently support FTP? Does Xdrive currently offer a photo album? Can I version my documents from within my Xdrive account? Does Xdrive support direct linking of files from its site to be viewed on web pages? Why do people I am sending a file to need to setup an Xdrive account? How do I track changes made to Microsoft Excel spreadsheets I'm sharing from my Xdrive? How do I track changes made to Microsoft Word documents I'm sharing from my Xdrive? Why can't I see thumbnails of my photos? Why do my audio files sound distorted when I use the Xdrive Media Player? Can I get paid for referrals to your service? What type of customer support is available? Xdrive offers different levels of support for its customers:   Xdrive Paying and AOL Access customers can take advantage of premium customer support which includes 24/7 universal e-mail support with an average response time of three hours or less, 800-number phone support, and an online web-based help system. Xdrive Free account customers have customer support available to them through an online web-based help system only. Back to Top 81 Xdrive Support How can I access the free forms at Xdrive? Xdrive Public Folders offers free IRS, tax, legal and other business forms, as well as a wealth of other valuable content. View and print these forms any time, from anywhere. You can even share them securely with others! New forms are added daily. Find and access our collection of free forms by clicking here. Back to Top Does Xdrive offer an automated backup feature? Yes. Xdrive allows you to automate the backup of selected files and folders using the backup feature of Xdrive Desktop. Your important files are routinely and securely copied to your account, and safely stored on our servers. In the event of a system failure, your files are immediately available and easily retrieved. To learn more about Xdrive's automated Backup feature please click here. Back to Top How do I give others access to an Xdrive folder without giving out my username and password? For security reasons, we highly recommend you never share your login name and password with others. Xdrive's Shared Folders function enables you to easily share files and folders in just a few clicks, without giving out your username and password. You decide whether those you've shared folders with can make changes to files, add or create files, or read files only. To learn more about Xdrive's Share a Folder feature click here. Back to Top Does Xdrive offer any other method of payment? At this time we are only set up to bill our Xdrive customers with a credit card. Back to Top Can I access Xdrive using my WAP-enabled device? 82 Frequently Asked Questions Yes. For more information about using a mobile device to access Xdrive, see: Introduction To Xdrive Mobile. Back to Top How secure is Xdrive? Xdrive, a Verisign Secure Site, places a premium on security. We recognize that our customers trust us to securely store their most important and private files. Our network infrastructure is both strong and secure. Redundant routers, switches, hardware, and backup systems ensure regular availability of the Xdrive service. To provide scalability and reliability, load balancing is used to transparently distribute incoming requests among Xdrive servers. Back to Top Does Xdrive currently support FTP? Xdrive does not currently support FTP access because it is a potentially insecure transfer method and because many firewalls do not permit FTP. Consider Xdrive Desktop if you are interested in a quick and easy way to transfer many files and folders between your Xdrive and your PC. Xdrive Desktop maps a drive in Windows, allowing you to access your Xdrive directly through My Computer or Windows Explorer. You can easily drag and drop files and entire folders from your local and network drives to your Xdrive. To learn more on how to install, login, and use Xdrive Desktop, click here. Back to Top Does Xdrive currently offer a photo album? Yes. In Xdrive Web, you can create photo albums and view them as a slideshow. Your computer needs to have the correct application installed for displaying the type of pictures you are trying to view. For example, if you were trying to view .psd graphic files, you would need to have Adobe Photoshop installed. Back to Top Can I version my documents from within my Xdrive account? 83 Xdrive Support Unfortunately, Xdrive does not have any versioning support built into its product. For the time being the best solution is to use the versioning support that comes with the application for whatever file you're working on. For details on how to turn on versioning for Microsoft Word, click here. For details on how to track changes with Microsoft Excel, click here. Back to Top Does Xdrive support direct linking of files from its site to be viewed on web pages? Xdrive does not support the direct linking of files from its site to be viewed on web pages (this includes auctions like E-bay and Yahoo). Xdrive has been designed as a file storage and sharing service, not as a web host. If you want to make the files and folders stored on your Xdrive available to others, you can use our Send a File or our Share a Folder feature. Back to Top Why do people I am sending a file to need to setup an Xdrive account? Xdrive recently implemented a new policy for customers using the Send a File feature. The first five recipients who receive your sent file will have the opportunity to download the information without having an Xdrive account of their own. The sixth recipient and onward will be required to set up an Xdrive Free Account to access the sent file. The setup of a free account takes only seconds to complete, and your recipients will be able to copy the sent file directly into their own personal Xdrive account. Your recipients will not be required to enter any credit card information. Back to Top How do I track changes made to Microsoft Excel spreadsheets I'm sharing from my Xdrive? If you're sharing a folder of Excel documents that several people are working on, you may want to know who made changes to the docs, what the changes are, and when the changes were made. To track changes made to a Microsoft Excel spreadsheet: 1. Open any Microsoft Excel document whose changes you want to track. 84 Frequently Asked Questions 2. On the Tools menu, click Share Workbook, and then click the Editing tab. 3. Select the Allow changes by more than one user at the same time check box. 4. Click the Advanced tab. 5. Under Track changes, make sure the Keep change history for option is selected, and in the Days box, type the number of days of change history that you want to keep. Note: In a shared Excel workbook, the "change history" is the information that is maintained about changes made in past editing sessions. The information includes the name of the person who made each change, when the change was made, and what data was changed. Microsoft Excel permanently erases any change history older than the number of days you specify. 6. Click OK, and if prompted to save the file, click OK. Now any changes to the document will be tracked. Note: If you are using the Xdrive Desktop application, drag and drop your Excel spreadsheet from Xdrive to your local computer before opening and editing it. Then, when you are done with your edits, close the spreadsheet and upload it back to Xdrive. The tracking will not work if you try to open it directly from Xdrive using Xdrive Desktop. Back to Top How do I track changes made to Microsoft Word documents I'm sharing from my Xdrive? If you're sharing a folder of Microsoft Word documents that several people are working on, you may want to know who made changes to the docs, what the changes are, and when the changes were made. To track changes made to a Microsoft Word document: 1. Open the Word document whose changes you want to track. 2. On the Tools menu, click Track Changes. Make the changes you want by inserting, deleting, or moving text or graphics, or changing the document's formatting. All of these changes will be tracked. Notes:   You can change the color and other formatting that Word uses to mark changed text and graphics. If you use change tracking and then save your document as a web page, tracked changes will appear on your web page. Back to Top 85 Xdrive Support Why can't I see thumbnails of my photos? You may need to re-index your photos to refresh your thumbnails view. To re-index, select the photo or folder you want to refresh. Click on the Properties button the Action Bar. Then click on the Re-Index Button when the File/Folder Properties window appears. It may take some time for the re-indexing to complete and for the thumbnail to appear properly. Back to Top Why do my audio files sound distorted when I use the Xdrive Media Player? Audio distortion is caused by incompatible sample rates. Xdrive's Media Player supports 11,025Hz, 22,050Hz and 44,100Hz sample rates. Back to Top Can I get paid for referrals to your service? Yes, we offer compensation for referrals. Click here to learn more about our affiliate program. Back to Top What is Xdrive Desktop? Which operating systems does Xdrive Desktop support? Is Xdrive Desktop available for Macintosh or Linux? How can I tell which version of Xdrive Desktop I am using? Can I configure Xdrive Desktop to remember my username and password? How do I use the domain setting when logging in with Xdrive Desktop? When I try to log in using Xdrive Desktop, why is error code 2 or 403 displayed? Will my Xdrive connection time out while I am connected using Xdrive Desktop? Which TCP ports does Xdrive Desktop use to communicate with Xdrive's servers? Can I share my files and/or folders using Xdrive Desktop? Can I edit or update my files directly on my Xdrive when running Xdrive Desktop? How can I monitor the progress of my uploads and downloads when running Xdrive Desktop? Can I download directly from a remote server or website to my Xdrive? 86 Frequently Asked Questions Is Xdrive Desktop secure? Does Xdrive Desktop support file names that use foreign or multi-byte characters? I am using ZoneAlarm Pro. Why does my machine locks up? When I try to log in using Xdrive Desktop, why am I receiving an "Unable to Query Version" error message? When I try to login using Xdrive Desktop, why am I receiving an "Unable to find connection" error message? Why don't I see my files when I upload them into my account from one computer and attempt to view them from another computer? Do I need Network Neighborhood enabled on my system to use Xdrive Desktop? Do personal firewalls interfere with Xdrive Desktop? What is Xdrive Desktop? Xdrive Desktop is an application that allows you to access your Xdrive directly from Windows Explorer or My Computer, instead of a web browser. When you install Xdrive Desktop, it will map Xdrive to your computer, making it appear like any other disk drive on your PC. When the software is running and you are connected to the Internet, you can easily drag and drop files and folders from your local and network drives to your Xdrive. Whether you are backing up folders containing critical data, or uploading the photos from your latest party, Xdrive Desktop makes it easy to transfer your data to our remote servers. Back to Top Which operating systems does Xdrive Desktop support? Xdrive Desktop supports Windows 2000/NT4/XP. Back to Top Is Xdrive Desktop available for Macintosh or Linux? At this time, Xdrive Desktop is only available for Microsoft Windows. Back to Top How can I tell which version of Xdrive Desktop I am using? 87 Xdrive Support To find out which version of Xdrive Desktop you're using: 1. Double-click the Xdrive icon on your desktop or select Xdrive Desktop from the Windows Start menu. 2. Click on the Help tab located at the top of the Xdrive console. The version number is displayed at the bottom of the Help screen. To get the latest version of Xdrive Desktop, click here. Back to Top Can I configure Xdrive Desktop to remember my username and password? Yes. If you would like to configure Xdrive Desktop to remember your username and password, you can set this information in Xdrive Desktop Settings. See Setting User Login Information for more information. Back to Top How do I use the domain setting when logging in with Xdrive Desktop? The correct domain setting should be set automatically when you download the Xdrive Desktop software. The domain should always be set to plus.xdrive.com, whether you are an Xdrive Plus subscriber or you are using an Xdrive Free account. Do not enter the name of your local domain in this field. Using the wrong domain entry will prevent you from connecting to your Xdrive. Back to Top When I try to log in using Xdrive Desktop, why is error code 2 or 403 displayed? Make sure that you are using the correct domain setting. The domain should always be set to plus.xdrive.com, whether you are an Xdrive Plus subscriber or you are using an Xdrive Free account. Also, be sure that you are typing in your complete username when logging into your account. The username for Xdrive Free and Xdrive Plus subscribers is usually the e-mail address that you supplied when signing up. Back to Top 88 Frequently Asked Questions Will my Xdrive connection time out while I am connected using Xdrive Desktop? Once you are logged in to your Xdrive account using Xdrive Desktop, you do not have to worry about the connection timing out. Your connection will be active until you logout. If the connection to your Xdrive has been inactive for an extended period, Xdrive Desktop will automatically reconnect to your Xdrive when you need it. Back to Top Which TCP ports does Xdrive Desktop use to communicate with Xdrive's servers? Xdrive Desktop always uses port 443 (HTTP-S) to securely transmit your login information. When transferring files and folders, Xdrive Desktop uses port 80 (HTTP). Back to Top Can I share my files and/or folders using Xdrive Desktop? Yes. To send a file or share a folder, you must first be logged in to your Xdrive Desktop account. Sharing or linking a folder from Xdrive Desktop will launch your account at Xdrive Web where you can use the web interface to share a folder. Sending a file from Xdrive Desktop uses a wizard to walk you through the steps. For more information on sharing files and/or folders, view the following help topics: Send a File Linking and Unlinking Folders Sharing Folders Back to Top Can I edit or update my files directly on my Xdrive when running Xdrive Desktop? Many files can be edited or updated directly on your Xdrive. However, some applications will require a local copy of your file. In these cases, you will need to download the file to your computer's local disk 89 Xdrive Support drive, make your changes and then upload the file back to your Xdrive. As long as the file name remains the same, you can upload the file and it will replace the older version. For more information, see: Using Applications to Directly Access Files on Your Xdrive. Back to Top How can I monitor the progress of my uploads and downloads when running Xdrive Desktop? When you upload a file to, or download a file from your Xdrive, the transfer progress window will display how much time it should take for the file transfer to complete. You can also view the Xdrive Desktop Monitor by clicking the Monitor button on the Xdrive Desktop Console. Use the Monitor to check the status when you are transferring multiple files and to check for system messages or errors. Back to Top Can I download directly from a website to my Xdrive? Yes. Skip the Download, also called Archive This, is the fastest, easiest way to archive your blog postings, profile pages and more directly to your Xdrive account. Instead of downloading the file to your computer through your own connection, the file will be transferred to Xdrive using our fast, secure server-to-server connection. For more information on using Skip the Download, click here. Back to Top Is Xdrive Desktop secure? Xdrive, a Verisign Secure Site, places a premium on security. We recognize that our customers trust us to securely store their most important and private files. Our network infrastructure is both strong and secure. Redundant routers, switches, hardware, and backup systems ensure regular availability of the Xdrive service. To provide scalability and reliability, load balancing is used to transparently distribute incoming requests among Xdrive servers. Back to Top Does Xdrive Desktop support file names that use foreign or multibyte characters? 90 Frequently Asked Questions Xdrive Desktop fully supports different language settings. Multi-byte characters are encoded and decoded based on your computer's default language preference. For example, if you are running the Portuguese version of Windows 2000, Portuguese filenames will be properly encoded and stored on our servers. Problems may be encountered if you need to access files that have been named using characters foreign to your computer's language settings. Back to Top I am using ZoneAlarm Pro, and when I try to login using Xdrive Desktop my machine locks up. What is wrong? Depending on what version of ZoneAlarm Pro you are using, you may need to change your firewall settings. Try changing your Firewall's Internet Zone security setting to medium or lower. For more information, see Configuring Your ZoneAlarm Firewall for Xdrive. Back to Top When I try to log in using Xdrive Desktop, why am I receiving an "Unable to Query Version" error message? This error occurs when your version of the Xdrive Desktop software is conflicting with the proxy server settings in your Internet browser. To correct this error: 1. Double-click the Xdrive icon on your desktop or select Xdrive Desktop from the Windows Start menu. 2. Click the Settings button on the Xdrive tab. 3. Click the Proxy tab in the Settings window. 4. Once at the Proxy window, select the Don't Use a Proxy Server option. Once you have done this, click the Account tab and attempt to connect again. If you receive this error message again, close the Xdrive Desktop by right clicking on the Xdrive icon in the Windows system tray and select Exit. Restart the Xdrive Desktop again and verify that the suggested settings are set properly on the Proxy tab. Back to Top When I try to login using Xdrive Desktop, why am I receiving an "Unable to find connection" error message? This error occurs when you are using a proxy server and have not entered the proxy information into the Xdrive Desktop. To correct this error: 91 Xdrive Support 1. Double-click the Xdrive icon on your desktop or select Xdrive Desktop from the Windows Start menu. 2. Click the Settings button on the Xdrive tab. 3. Click the Proxy tab in the Settings window. 4. Once at the Proxy window, select the Use a Proxy Server option. Enter the correct information in the proper field. If you do not know the correct information, contact your system administrator, who should have this information available. For more information, see Configuring Proxy Server Settings. Back to Top Why don't I see my files when I upload them into my account from one computer and attempt to view them from another computer? The Xdrive Desktop software temporarily caches all files selected for upload to your Xdrive. These files are stored in a cache directory on your PC. Occasionally this file will not clear automatically and will give the impression that files have disappeared. To correct this, either log off and log back in to Xdrive Desktop, or clear the cache file. Back to Top Do I need Network Neighborhood enabled on my system to use Xdrive Desktop? Yes. All basic Windows networking functions must be enabled to run Xdrive Desktop. These functions enable your Xdrive to appear like any other disk drive on your PC. Back to Top Do personal firewalls interfere with Xdrive Desktop? Possibly. Firewalls can prevent your local computer from accessing your Xdrive. Click one of the following links for instructions on configuring ZoneAlarm or Symantec's Norton firewall to work with Xdrive Desktop. If you are using McAfee personal firewall, you will need to disable it in order to use the Desktop software. Back to Top I am having problems logging into my Xdrive account. How do I request a new password? 92 Frequently Asked Questions Can I use a non e-mail address as my Login Name? How do I manage my Xdrive Plus account profile? Does my web browser need to be cookie enable to use Xdrive? Are there limits on how much I can upload? Why does the remaining time on my upload keep changing? What should I do if I continue to have problems uploading? Why is the person I am sharing a folder with required to setup an Xdrive account? I am having problems logging into my Xdrive account. How do I request a new password? You can have a randomly-generated password sent to the email address associated with your account. To request a new password: 1. Click on Forgot your Password? (underneath the login fields) on our Xdrive login page. 2. A new window opens. Type in the e-mail address associated with your account in the Xdrive Free or Xdrive Plus Username text box. 3. When you are finished, click Send me my new Password. 4. Your password has been sent to the e-mail address associated with your account. Click the Close Window button. Check your e-mail inbox for your new password. Back to Top Can I use something other than my e-mail address or AOL screen name as my login name? For login names, Xdrive customers are required to use either a valid e-mail address, or if a new customer or an existing AOL customer, a valid AOL screen name. For most Xdrive customers, your login name is set to be the same as the e-mail address or AOL screen name that you used when registering for your account. Back to Top 93 Xdrive Support How do I manage my Xdrive Plus account profile? You can access your Xdrive account profile using Xdrive Web. To change your account profile, including your notification e-mail address, payment information, password, or to add space, simply enter your user name and password in the Member Login area of our login page. Please remember that your password is case sensitive. You can access your account profile by clicking on My Account from the folder tree on the left-hand side of the Xdrive Web page. When you click on My Account, several options will appear. Select the option you wish to view or update. Back to Top Does my web browser need to have cookies enabled to use Xdrive? Yes. Xdrive uses a persistent cookie to help save and retrieve usernames used on the service. Xdrive issues a session cookie only to record encrypted authentication information for the duration of a specific session. The session cookie does not include either the username or password of the user. Back to Top Are there limits on how much I can upload? Xdrive's maximum size for an individual file is 2.5 GB. You are also limited by the total space available in your account. If you need more space, you can easily add space to your Xdrive at any time by going to Manage Space in your account. There is no other limit on how much or how often you can upload. (Subject to fair access policies outlined in our Terms of Service.) Back to Top Why is uploading so slow? Most of the transfer time for a large item is due to its travel across the Internet. Delay is typically a consequence of heavy Internet traffic, the speed of one's connection to the Internet, and the speed of one's computer. Once an upload or download begins, everything in Xdrive is optimized, and the transfer speed is generally out of Xdrive's control. Back to Top Why does the remaining time on my upload keep changing? 94 Frequently Asked Questions During file uploads, the time remaining field in the upload box displays an estimate of the time remaining. Do not be concerned if this value increases or decreases unexpectedly during the file upload. This value is based on the current transfer rate of your files. As your transfer rate increases or decreases (e.g., due to network congestion or low memory on your system), the remaining time value is adjusted accordingly. Back to Top What should I do if I continue to have problems uploading? If you're uploading a large batch of data consisting of large files or many folders and subfolders, you may want to consider uploading them a few at a time. Smaller size transfers take less time and are less likely to fail. Back to Top Why is the person I am sharing a folder with required to setup an Xdrive account? If the person(s) you are sharing a folder with do not have an Xdrive account, an Xdrive Sharing account will be created for them. By registering for an Xdrive Sharing account, the person(s) you are sharing a folder with will have easy access to folders shared by other Xdrive customers, and to the rapidly expanding collection of Xdrive Public Folders. Xdrive Sharing accounts are completely free, and you can easily cancel your account at any time—no commitment, no hassles. Back to Top Are there limits on how much I can upload? Why is uploading so slow? Why am I experiencing slow uploads on a T1 connection? Why does the remaining time on my upload keep changing? What happens if I interrupt an upload? Why do I receive error 2161 when attempting to upload? Why do I see "Connecting to Server," but nothing else happens? Why isn't Folder Upload working with my Windows XP system? What should I do if I continue to have problems uploading? Are there limits on how much I can upload? 95 Xdrive Support Xdrive's maximum size for an individual file is 2.5 GB. You are also limited by the total space available in your account. If you need more space, you can easily add space to your Xdrive at any time by selecting My Account from the Folder Tree and then clicking Manage Space. There is no other limit on how much or how often you can upload. Back to Top Why is uploading so slow? Most of the transfer time for a large item is due to its travel across the Internet. Delay is typically a consequence of heavy Internet traffic, the speed of one's connection to the Internet, and the speed of one's computer. Once an upload or download begins, everything in Xdrive is optimized, and the transfer speed is generally out of Xdrive's control. Back to Top Why am I experiencing slow uploads on a T1 connection? T1 connections are synchronous at 1.5 Mbps. Theoretically if no one else is sharing your bandwidth you should be able to see maximum upload speeds of 11.5 Mb/minute. In practice several factors slow this speed down. First, Internet latency can shave off as much as 40% of the speed. Second, T1 connections are found in office environments where other people are sharing your bandwidth. Third, office environments often have proxies and firewalls that slow down the speed of file transfers. If you are experiencing slow speeds on a T1 connection at the office, talk to your Systems Administrator about configuring your proxy and firewall differently to admit Xdrive traffic. Back to Top Why does the remaining time on my upload keep changing? During file uploads, the time remaining field in the upload box displays an estimate of the time remaining for the upload. Do not be concerned if this value increases or decreases unexpectedly during the file upload. This value is based on the current transfer rate of your files. As your transfer rate increases or decreases (e.g., due to network congestion or low memory on your system), the remaining time value is adjusted accordingly. Back to Top What happens if I interrupt an upload? Interrupting an upload will cause the upload process to fail. Please do not navigate away from the upload page until your upload is complete. If you would like to browse other sites while uploading, you should open a new browser window. 96 Frequently Asked Questions Back to Top Why do I receive error 2161 when attempting to upload? Your firewall may not be allowing your upload to occur. When you upload a file, a small pop-up window opens and controls the process. If this process is interrupted by your firewall, the system will return with error message 2161. To correct this, simply click on the small pop-up window, and press the F5 key to refresh it. It may be necessary for you to do this more than once in order to restart the upload process. Back to Top Why do I see "Connecting to Server," but nothing else happens? To resolve this issue, please clear both your Internet cookies and your temporary Internet files. To do this: 1. Start your web browser. 2. On the Tools menu, click Internet Options. 3. The Internet Options dialog box displays. On the General tab, click the Delete Cookies button. 4. Then click OK to confirm deleting cookies. 5. Next, click the Delete Files button. 6. Then click OK to confirm deleting temporary Internet files. 7. Click OK to exit the Internet Options window, and then close all web browser windows. 8. Open a new browser window, login to your account, and try your upload again. Back to Top Why isn't Folder Upload working with my Windows XP system? Sometimes the folder upload function has an issue communicating with the JVM (Java Virtual Machine) installed on Windows XP systems. Please try clearing your cache by following these steps: 1. Open the Start menu and select Control Panel. Note: If you are using Category view with the Control Panel, you will need to switch it to Classic View by clicking the Classic View link in the upper left-hand corner of your screen. 2. Once you are in Classic View, double-click the icon labeled Java Plug-In to bring up the Java Console. 97 Xdrive Support 3. Next click the Cache tab at the top to view the Cache menu. 4. Click the Clear button at the top to clear the cache. 5. Confirm your selection by clicking Yes in the pop-up screen. 6. Click the Apply button, if active in the Java console, and then click OK. 7. Exit out of the Control Panel screen. Try your upload once again after you have followed these steps. If you continue to have trouble uploading, please try installing a newer version of Java by going to www.java.com. Back to Top What should I do if I continue to have problems uploading? If you are uploading a large batch of data consisting of large files or many folders and subfolders, you may want to consider uploading them a few at a time. Smaller size transfers take less time and are less likely to fail. If one upload method fails, try another. Back to Top What are the recommended system requirements for accessing Xdrive with a Macintosh? Do you offer an Xdrive Desktop application for the Macintosh? How can I upload multiple folders and/or files into my Xdrive using a Macintosh? Why does my folder download to a ZIP file? Can I schedule automatic backups with a Macintosh? I do not have the latest operating system installed on my Macintosh. Can I still use Xdrive? What web browser works best with Mac OS X? If I am using a Macintosh, can I share files and folders with people who are using a PC or vice versa? What are the recommended system requirements for accessing Xdrive with a Macintosh? Xdrive Web supports Mac OS X using the Safari v.1.2.4 browser, or above. Back to Top 98 Frequently Asked Questions Do you offer an Xdrive Desktop application for the Macintosh? Unfortunately, no. Xdrive is working to release a Mac-compatible Desktop application, but no release date has been set. Back to Top How can I upload multiple folders and/or files into my Xdrive using a Macintosh? Uploading folders to a Macintosh is the same as with a PC. For detailed instructions, see Uploading Folders. We recommend that you visit the Minimum System Requirements page to ensure that you are able to use the folder upload applet with your Macintosh. We also recommend that you update your Java Runtime Environment (JRE) to ensure compatibility with our upload applet. You can download the latest Java Runtime Environment directly from Sun Microsystems. Back to Top Why does my folder download to a ZIP file? When you download either an entire folder or multiple files from your Xdrive account, Xdrive will compress those files and download them as a ZIP file. If you do not have software installed on your Mac that can open and read the ZIP file format, you will need to download and install an application to do so. There are many free utilities available for managing ZIP files on a Macintosh, the most popular being Stuffit Expander. Back to Top Can I schedule automatic backups with a Macintosh? Unfortunately, Xdrive Desktop, the software used to schedule automatic backups, is only available for the Windows Platform at this time. Xdrive is working on releasing Macintosh compatible Desktop software, but no release date has been set. Back to Top 99 Xdrive Support I do not have the latest operating system installed on my Macintosh. Can I still use Xdrive? It is still possible for you to use Xdrive with Macintosh operating systems released prior to OS X. However, since our testing involves Macintosh OS X only, you may encounter unsupported issues. If you are using an earlier version of the Macintosh operating system, the Netscape Navigator web browser works best. However, we recommend upgrading to Mac OS X, and using the Safari browser in order to fully benefit from your Xdrive account. Back to Top What web browser works best with Mac OS X? Xdrive recommends using the latest Safari browser (currently 2.0) when using your Xdrive account with Mac OS X. Xdrive also supports Netscape Navigator and Microsoft Internet Explorer for Macintosh, but Safari works best. Back to Top If I am using a Macintosh, can I share files and folders with people who are using a PC or vice versa? It is possible to share files between PC and Macintosh users however Xdrive recommends that this be done using Mac OS X and above only. Operating systems prior to Mac OS X save some files differently, and it is possible to corrupt those files when opening them from a PC. Using Mac OS X will prevent this from occurring. Back to Top What is Skip the Download? How does Skip the Download work? Where do I find Skip the Download? When should I use Skip the Download? How long does Skip the Download take? What kind of files can I archive? 100 Frequently Asked Questions Who will know what files I am downloading? When I use Skip the Download, where does the file go? Can I move files from my computer to my Xdrive account? Why doesn't Skip the Download work on membership sites? What does a Skip the Download installation include? Why can't I download files from my company's intranet? Can I implement Skip the Download on my own web site? Do I need an Xdrive membership in order to use the software? Which browsers and platforms does Skip the Download support? I tried to save an HTML file, but the page doesn't display correctly. Why? What is Skip the Download? Skip the Download, also called Archive This, is the fastest, easiest way to archive your blog postings, profile pages and more directly to your Xdrive account. Instead of downloading the page to your computer through your own connection, the page will be transferred to your Xdrive using our fast, secure server-toserver connection. Skip the Download is easiest to use with Xdrive Desktop however it can also be used very easily with Xdrive Web. Back to Top How does Skip the Download work? Skip the Download redirects file links on a web page to our download service. Instead of downloading the page to your computer through your own connection, the page will be transferred to your Xdrive using our fast, secure server-to-server connection. After the download is complete, you can access the file anytime, from anywhere using Xdrive Web or Desktop. It's a great way to store all of your archived content in a secure, centralized location. To use Skip the Download with Xdrive Desktop: 1. Right-click the link to the page that you would like to download. 2. Select Save To Xdrive from the menu. 3. When prompted, enter your Xdrive username and password to begin the Skip the Download process. 4. When the process completes, click Open My Xdrive to go to your Xdrive, or click the Close Window button to close the Skip the Download window. 101 Xdrive Support The page is copied into a folder called Web Grab in your Xdrive account. The Save to Xdrive option will only appear in your right-click menu when you right-click on a web page link. For more information on using Skip the Download on Xdrive Web, see Using Skip The Download. Back to Top Where do I find Skip the Download? Skip the Download comes bundled with the Xdrive Desktop application. Once you install the application, whenever you right-click on a file or page link inside your web browser, you will see the option Save to Xdrive. Skip the Download is also available in Xdrive Web by clicking the Beta button on the Action bar. Back to Top When should I use Skip the Download? Use Skip the Download whenever you want to archive your latest blog postings or profile pages. It's easier, quicker, and more private and secure than downloading the file to your PC. Back to Top How long does Skip the Download take? Almost no time at all. The beauty of Skip the Download is that the file you select travels directly from the host site to your Xdrive, on the backbone of the Internet. Back to Top What kind of files can I archive? You can archive any of your personal files or web pages that you currently download from the web to your computer. This includes software, pictures, videos, music and more. Back to Top Who will know files what I am downloading? 102 Frequently Asked Questions When you use Skip the Download to save things into your Xdrive, the target URL is stored in our system only for the duration of your download. The web site that you are downloading from will only know that Xdrive has downloaded the file, not you. For more information, view our Privacy Policy. Back to Top When I use Skip the Download, where does the file go? The file will be copied to a folder under My Xdrive called Web Grab. Of course, once you have saved it, you can move the file around your account and put it wherever you would like. Back to Top Can I move files from my computer to my Xdrive? No, you cannot use Skip the Download to move or copy files from your computer into your Xdrive. You can only transfer files from web pages accessible to anyone on the Internet into your Xdrive. Note that this restriction applies to intranet pages (web pages available only within a computer network, such as a business network) also. We suggest that you use Xdrive Desktop to transfer files and folders from your computer to your Xdrive. Back to Top Why doesn't Skip the Download work on membership sites? Because the Skip the Download process must be able to access the file that you want to copy, you will not be able to use it if the website requires you to log in with a username and password. While this includes web mail services such as Yahoo! Mail and Hotmail, you can upload attachments directly from your e-mail account using the E-mail Attachments feature. Back to Top What does a Skip the Download the installation include? The installation package includes only the executable files necessary to run to the application. We respect your privacy, and will never bundle our software with any third-party software (adware, spyware, etc). Back to Top 103 Xdrive Support Why can't I download files from my company's intranet? You can not use Skip the Download on intranets because Xdrive is not able to access these sites. Your company's intranet is generally only accessible to you while you are at the office or connected to your office network remotely. It is not usually available to everyone on the Internet. If your company's intranet is available on the Internet but requires a username and/or password to log in, you will still not be able to use Skip the Download. Back to Top Can I implement Skip the Download on my own web site? Yes. Implementation is fast and easy. Visit our Webmasters page for more information. Back to Top Do I need an Xdrive membership in order to use the software? Yes. In order to use the service, you need to sign up for an Xdrive account. Click here for a free account. Back to Top Which browsers and platforms does Skip the Download support? Skip the Download supports Windows NT, 2000, and XP platforms, and Internet Explorer 4.0 or higher. Back to Top I tried to save an HTML file, but the page doesn't display correctly. Why? When you save an HTML file, the code that produces the web page is extracted and transferred to your Xdrive. If the page you are trying to save uses dynamic (frequently changing) content or relative URLs (web addresses that are otherwise incomplete, but display correctly when on the web), the links to these resources will break, and the page will not display properly. How a web page is created and saved varies by page, and Xdrive has no control over how they will display. Back to Top What is Xdrive Online Backup and what can it do for me? 104 Frequently Asked Questions Where do I find the Xdrive Online Backup application? What should I back up? How long should I expect a backup to take? What is a backup set? How do I create a backup? How are my backup sets saved within my Xdrive account? What is the file named manifest.xml for and where is it? Can I run a backup whenever I want? What is the difference between the Incremental and Full options? If I backup incrementally, and I choose to keep up to 7 backups, what happens on the 8th? Should I consider using the "Use secure connection (SSL)" option? How can I view my backup set? How do I make changes to my backup? What is my backup log and where do I find it? What is the "Purge history file before backup" option? Can I schedule backups on more than one computer? Do I need to be logged into my Xdrive in order for the scheduled backup to run? What is Xdrive Online Backup and what can it do for me? With Xdrive Online Backup, you can schedule backups of selected files and folders to your Xdrive account using a simple set of rules. All of your important data is securely stored on the Xdrive servers so you can easily retrieve them in the event of a disaster or system failure. Back to Top Where do I find the Xdrive Online Backup application? Xdrive Online Backup comes bundled with the Xdrive Desktop application. Once you install the application and login, you will see the Backup tab on the Xdrive Desktop console. Back to Top 105 Xdrive Support What should I back up? You can back up any file that you want to. Xdrive's maximum size for an individual file is 2.5 GB. You are also limited by the total space available in your account. Most importantly though, you should back up the files that you regularly edit, so that a recent version is safely stored on your Xdrive should something happen to your computer. The backup feature is most useful as a way to make sure that recently changed files are safely stored at Xdrive. For files that you don't edit but still want to keep safe, such as a song or a picture, we suggest transferring it to your Xdrive using folder upload. This type of file only needs to be copied once since it doesn't change, whereas a backup's goal is to copy recently or frequently changing files. Most computer users do not back up their operating systems or applications. These occupy too much space, take too long to transfer, and can be restored from the original CD. If you need more space to perform backups, you can easily add it to your Xdrive at any time by selecting My Account from the Folder Tree, and then clicking Manage Space. Back to Top How long should I expect a backup to take? Depending on the total size of your backup and the speed of your PC and Internet connection, your initial backup may take quite a while. Backing up incrementally can be much faster. An incremental backup plan starts with a full backup, but then each subsequent backup only copies those files that have changed since your last backup. If you have chosen to back up incrementally, once the first backup is completed, each subsequent backup is usually a small amount of data that can be backed up fairly quickly. Back to Top What is a backup set? A backup set is a collection of files and folders that you choose to back up to Xdrive, as well as the schedule and settings that control the backup. Back to Top How do I create a backup? 106 Frequently Asked Questions You can perform either a basic or advanced backup. To create a new basic backup, please see the help topic, Creating a Basic Backup. To create a new advanced backup set, please see the help topic, Creating an Advanced Backup Set. Back to Top How are my backup sets saved within my Xdrive account? Your backups are automatically placed in a folder on your Xdrive named My Backups. Each time a backup is run, it will be uploaded to a folder within My Backups named after the backup set, and will include a subfolder named after the date and time that it started. For example, a backup titled Backup1, started at 1:00am on January 1, 2006 will be uploaded to a folder named \My Backups\Backup1\1-1-2006 at 1.00.00. Additionally, the full path for the backed up files are recreated inside your backup folder. If the backup above includes a file located on C:\work_spreadsheets, called Work.xls, the full path for the backed up file on your Xdrive is: X:\My Backups\Backup Set 1\1-1-2006 at 1.00.00\C\work_spreadsheets\Work.xls In this way, the folder structure from your computer is maintained in your Xdrive Backup folder. If you do not want the file path included in your backups, you can edit the backup set that you've created, and deselect this option. For more information, see Editing an Advanced Backup Set. Back to Top What is the file named manifest.xml for and where is it? In each backup folder on your Xdrive, you will find a file named manifest.xml. These files contains important information about each backup, and for Xdrive Online Backup to function correctly, it is important that this file is not deleted or moved. Xdrive Online Backup also saves several .xml files in your My Documents folder on your PC. These files are used to keep track of your backups, and should also not be removed. Back to Top Can I run a backup whenever I want, or do I need to wait for my computer to be backed up automatically at the time I scheduled? Once you have created a backup set, you can initiate a backup at any time using the Backup Now button. Clicking Backup Now will instruct Xdrive Desktop to immediately begin copying files to your Xdrive. 107 Xdrive Support To do so, click the backup set that you wish to run so it is highlighted. Then click the Backup Now button. Xdrive Desktop will immediately begin to back up your files to your Xdrive. Back to Top What is the difference between the Incremental and Full options for Backup Type? The Backup Type option allows you to set different rules based on what files need to be backed up. When you select the Incremental backup option, only new and changed files will be copied to your Xdrive during all backups following one full backup. For example, you create a backup set that consists of two files—file A and file B—and you select the Incremental backup option. The first time that you run a backup, both files will be copied to your Xdrive. After the first backup, you make changes to file B and you also add a new file—file C—to your backup set. The next time that backup is run, only files B and C will be copied to your Xdrive. When you select the Full backup option, all of the files in your backup set are copied to your Xdrive each time that the backup runs. This option takes up the most space because every backup includes every file and folder, regardless whether the file is already stored on your Xdrive. Back to Top If I backup incrementally, and I choose to keep up to 7 backups, what happens on the 8th? The system uses a practice called promotion, which merges the two oldest backups in the account into one. Promotion compares the file versions of the two oldest backups, moves the newest files into the secondoldest backup, and deletes the oldest. This way you can keep all of your important files backed up without having to store an unlimited number of backups. Back to Top Should I consider using the "Use secure connection (SSL)" option? Checking the Use secure connection (SSL) option when backing up files with Xdrive Desktop will employ an encrypted SSL (secure socket layer) connection. All data will be encrypted as it is transmitted, but it will take longer to complete the backup. Back to Top 108 Frequently Asked Questions How can I view my backup set? You can view a list of the files and folders that are included in your backup set by doing the following: 1. Select the backup set that you wish to view. (The list of backup sets is found by clicking the Backup tab in the Xdrive Desktop Console, and then clicking the Advanced tab.) 2. After selecting the correct backup set, click the Edit button. 3. Click the View Backup Set button. The View Backup Set button is on the right side of each tab within the Edit window. Back to Top How do I make changes to my backup? You can always make changes to either a basic backup or advanced backup set. To make changes to a Basic backup set, see Editing a Backup Set. To make changes to an Advanced backup set, see Editing an Advanced Backup Set. Back to Top What is my backup log and where do I find it? When you use Xdrive Online Backup, information about your backup is automatically written to a log file on your computer. This log file can be used by Xdrive Customer Support to identify and troubleshoot any problems with your backup. To view a backup log: 1. Select the backup set whose log you wish to view. (The list of backup sets is found by clicking the Backup tab in the Xdrive Desktop Console, and then clicking the Advanced tab.) 2. Click the Edit button. 3. The Options window displays. Click the Logging tab. 4. Next, click the View History button. 5. The Xdrive Backup History window appears, displaying logged information on the most recent backup. Click the View Log button. 6. The backup log, containing information about all backups for this set, is displayed as a text document. Close the text document (click No if prompted to save changes), and click Close to return to the Logging window. Back to Top 109 Xdrive Support What is the "Purge history file before backup" option? If the Purge history file before backup check box is selected, the log file will be deleted each time a backup run starts. This option ensures that the file does not grow too large, but you will only be able to view logging information for the last backup performed. Back to Top Can I schedule backups on more than one computer? Yes. Simply install Xdrive Desktop on each computer, and create separate backup sets. Both PCs will be backed up to your Xdrive. Make sure to schedule the backups for different times, or give the sets different names, so that the backups from the different computers are saved in different folders. Back to Top Do I need to be logged into my Xdrive in order for the scheduled backup to run? No. However, you do need to leave your computer on and connected to the Internet in order for the scheduled backup to run successfully. Back to Top How secure is Xdrive? Does Xdrive offer any form of redundancy? How does Xdrive's system handle multiple server access requests? Does Xdrive offer any form of data encryption? Can Xdrive employees snoop at my data? Does Xdrive have any web credentials for security? In case of a natural disaster, is my data with Xdrive safe? Is it safe for others to use my Xdrive account? Does Xdrive offer any form of personal guarantee? Where can I find Xdrive's Privacy Policy and Terms of Service? 110 Frequently Asked Questions How secure is Xdrive? Once at Xdrive, your data is as safe as money in the bank. Your files are stored in IBM and Network Appliance storage computers, and are accessed through the patented Xdrive File System (XFS). Security was the number one priority in the design of XFS. We take daily snapshots of all of the stored data for backup purposes. We also backup the data regularly. Xdrive's physical hardware is located at a well-protected, professionally run data center with redundancy in power, air conditioning, computers, and bandwidth providers. With regard to Web credentials, Xdrive is a Verisign Secure Site, and a certified licensee of the TRUSTe® Privacy Seal Program. Back to Top Does Xdrive offer any form of redundancy? For the sake of security, we try to be redundant at every level of the system, so that if anything goes down we have a spare resource and your files will still be available immediately. There's redundancy in our physical infrastructure (power, air conditioning, switches, routers, bandwidth providers, application boxes) and in our software (snapshots of the data, mirrors of the database, clustering, multiple instances, etc). Back to Top How does Xdrive's system handle multiple server access requests? To provide scalability and reliability, transparent load-balancing distributes incoming requests among Xdrive application servers. All of our customers receive equally high performance results while accessing and using their Xdrive account. Back to Top Does Xdrive offer any form of data encryption? Yes. All customer sessions with Xdrive are protected using password authentication. Xdrive uses an isolated, multi-tiered, gated network, with fully-encrypted data transfer. Back to Top Can Xdrive employees snoop at my data? 111 Xdrive Support The information that links the files to their owners exists in a separate database, not with the files themselves. Only a small number of authorized employees have access to this database. Xdrive will only access your account in strict accordance with our Terms of Service and Privacy Policy. Back to Top Does Xdrive have any web credentials for security? Yes. Xdrive is a Verisign Secure Site. Our privacy statement and practices have also been reviewed by TRUSTe for compliance with their strict program requirements, and Xdrive is a certified licensee of the TRUSTe® Privacy Seal Program. Back to Top In case of a natural disaster, is my data with Xdrive safe? Yes. Xdrive houses all data in a state-of-the-art, disaster-proof data center. The facility is protected by biometric locks and full-time security professionals. In the event of a major catastrophe at the primary data center, the tapes would be copied into a new server environment at the secondary center. Back to Top Is it safe for others to use my Xdrive account? No. It is a security risk to divulge your password to anyone. Xdrive will never ask you for your password in an unsolicited phone call or e-mail. If you want to give someone access to part of your account, use our Share a Folder or Send a File feature. Also, remember to sign out of your Xdrive account and close your browser window when you finish your work. This is to ensure that others cannot access your personal information or files if you share a computer or are using a public computer, such as in a library or Internet cafe. For more information please read the User Accounts section in our Terms of Service. Back to Top Does Xdrive offer any form of personal guarantee? No. Unfortunately, no data transmission over the Internet can be guaranteed 100% secure. As a result, while we strive to protect your personal information, Xdrive cannot ensure or warrant the security of any information you transmit to us or while using the service, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems. 112 Frequently Asked Questions Back to Top Where can I find Xdrive's Privacy Policy and Terms of Service? We encourage you to read Xdrive's Privacy Policy and Terms of Service carefully before using the site. It is important you read and understand your rights as an Xdrive Customer. Back to Top 113 Index A Accelerator Plus 14, 18 account information 77, 78 account password 77 Action bar 9, 11, 21, 22, 25, 34, 35 adding space 77 adding 77 address 28 Address Book 21, 44, 45 advanced backup creating 62 editing 62, 63 history 64 schedule 63 advanced backup 62 advanced backup 64 advanced send/sharing options 21 advanced upload 15 Advanced window 66 All Groups/Contacts 44 AOL 5 applications 55 AT&T DSL 15 Autoconfigure Adaptor 66 Autodetect Proxy settings 50 auto-linking 25 automatic backup schedule 63 Available Space bar 8 B backup advanced options 62, 63 already scheduled 60 automated 57 basic 58 fundamentals 57 history 60, 64 restoring 64 return 61 using Backup Now 60 Web 43 window 61 Wizard 64 backup 43 backup 57 backup 59 115 Xdrive Support backup 60 backup 60 backup 61 backup 62 backup 64 backup 64 Backup History window 60 Backup Now 60, 64 backup options selecting 63 backup options 63 Backup Set creating 58, 62, 63 editing 59, 62, 63 naming 62 scheduling 63 settings 58 Backup Set 57 Backup Set 58 Backup Set 59 Backup Set 62 Backup Set 62 Backup Set 63 Backup Set 63 backup set options 63 Backup window 60 basic backup creating 58 editing 58, 59 history 60 restoring 61 schedule 60 basic backup 59 basic backup 60 Basic Subscription 77 Basic Upload 18 basic upload function 14 Basic window 60 Beta button 26, 43 bit rate 35 Bookmark window 42 Bookmarked URLs 43 Bookmarks creating 42 exporting 41 folder 42 116 Index import 40 save 40 saving 42 sending 42 toolbar 40 Bookmarks 40 Bookmarks 41 Bookmarks 42 Bookmarks 42 Bookmarks 42 bookmarks display area 42 Bookmarks toolbar importing 41 Bookmarks toolbar 41 Bookmarks toolbar 41 Bookmarks toolbar 42 browser Apple® Safari 5 Internet Explorer 5 browser 5 browser 43 browser 50 C Cache clearing 67 Cache 67 cancelling 80 change schedule 60 change 60 Change My Subscription 77 Clear Cache button 67 Clear Cookies button 15 Clear Files button 15 Comcast 15 compatibility 19 Confirm Backup Set Creation 62 Confirm File Delete 56 Confirm Restore window 61 contact adding 44 contact 44 contact 45 contact group creating 44 117 Xdrive Support editing 44 contact group 44 Control Panel 19 cookie support 5 Copy Link 21 Copy Shortcut 21 coversheet 35 create playlist 35 create 35 create automated backups 57 Create permission deleting 22 setting 22 Create permission 22 credit due 80 Current User's Cache 67 customer support 80 D default folders 9 Delete button 11 deleting file 11 Files 11, 56 folder 11 deleting 11 deleting 56 description setting 28 description 28 Desktop 47 diectory 62 Display Area 8, 11, 21, 22, 27 display options 25, 78 distribute content online 27 download file 25 files and folders 53 download 25 download 53 Download button 25, 35 download multiple files 25 Download window 26 DSL 15 E Edit button 63 118 Index Edit File Page 14 Edit Group 44 Edit Group Name 44 Editing Song Properties 32 Editing 32 editing files 14 editing photos 38 email account setup 20 attachments 20 password 20 username 20 email 20 e-mail address removing 44 e-mail address 44 e-mail address 44 e-mail address 52 e-mail Message 42 Email Message 21 Enhanced Subscription 77 error messages 68 Export button 41 Exporting Bookmarks 41 Exporting 41 F favorite URLs 40 fax sending 35 fax 35 fees 79 file downloading 25 searching 9 send 21 sending 52 file 9 file 21 file 25 file and folders properties 12 File Download dialog 25, 47 File feature 52 File Properties window 12 File Upload window 14 119 Xdrive Support files applications to open 55 copying 10 deleting 56 downloading 53 editing 14 moving 10, 54 opening 8 renaming 11, 55 restore 64 uploading 15, 53 files 8 files 10 files 10 files 11 files 14 files 15 files 53 files 53 files 54 files 55 files 55 files 56 files 56 files 64 files online 43 filter 50 firewall Norton 66 Zone Alarm 65 firewall 15, 50 firewall 65 Firewall window 66 folder creating 54 downloading 25 linking 24 share 22 shared 24 sharing 24 tree 22, 24 unlinking 24 folder 22 folder 24 folder 25 folder 54 120 Index folder permissions setting 22 share 22 folder permissions 22 Folder Properties window 12, 28 Folder Quota limit 23 Folder Tree 42, 77 folders access 52 deleting 56 downloading 53 moving 10 renaming 11, 55 sharing 52 Upload Accelerator 18 uploading 53 folders 10 folders 11 folders 18 folders 52 folders 53 folders 53 folders 55 folders 56 folders 56 fraudulent accounts 80 frequency 60 friends 42 G General button 66 General Preferences 78 General Rules window 66 Group creating 44 Group 44 Group Members 44 group name 44 H help 1 high resolution pictures 21 History button 60 I icons 48 Icremental 62, 63 image setting 28 121 Xdrive Support image 28 IMAP 20 Import window 41 improve performance 50 installing 47 Internet accessing 50 Internet 50 Internet options 15 Internet Radio 34 Internet Service Provider 15 IP 50 iTunes 34 J Java downloading 18 Java 18 Java applet downloading 19 uses 19 Java applet 19 Java Console 15 Java Virtual Machine 19 JavaScript 5, 8, 18 JavaScript Support 5 JVM 15 L launching 50 Link button 23, 24 Linked Folder icon 24 Linux 5 log file 60 login 51 M Make Public Folder button 27 Manage Space 15, 77 Manage Space window 77 Manual Program control 66 Maximum Folder Size 22 mbps 15 media player 33 Microsoft Loopback Adaptor 66 Microsoft Word 57 monthly subscription price 79 move files 54 122 Index files and folders 10 move 10 move 54 Move button 10 Move To Folder 54 Mozilla 19 mp3 9, 30, 33, 35 Music 30, 34 Music Player 9, 33 Music playlist editor 31 Music Properties window 32 Music toolbar 30, 31, 32, 33, 34 Mute/Unmute 33 My Account update payment information 79 My Account 77 My Account 79 My Backups 57 My Music 57 My Password 77 My Pictures 57 My Playlists 33 My Profile 77 N Netscape Navigator 19 Networking window 66 New Album 37 New Contact button 44 New Folder 9, 42 New Group button 44 New Playlist button 31 Norton Firewall 21, 42, 66 O on-demand 60 on-demand back 64 online help 1 opening files 8 opening 8 opening files 55 operating systems 47 P palmOne Quick Install 35 password 48, 63 payment information 79 PDF 35 123 Xdrive Support Pentium 47 people 44 Permission settings 22 Permissions editing 23 Permissions 23 Personal Firewall window 66 phone 35 photo album sharing 39 photo album 39 photo albums create 38 photo albums 37 photo albums 38 Photo Editor window 38 Photo toolbar 37 photos editing 38 sending 37 photos 37 photos 38 photos 38 pictures 38 Play button 33, 34 playlist change song order 31 changes 31 creating 31, 35 editor 31 locating 35 saving 31, 35 songs using 31 playlist 30 playlist 31 playlist 31 playlist 31 playlist 33 playlist 34 playlist 34 playlist 35 Playlist Editor 31 Playlist Editor window 31 playlist file 34 POP 20 portable media player 35 124 Index Properties button 28 proxy server 50 Public Folder creating 27, 28 disable 29 Select 28 Public Folder 27 Public Folder 27 Public Folder 28 Public Folder 29 Public Folders window 27 R RAM 47 Recipient Note 42 recommendations 47 recurrance 58, 60 Recycle Bin 56 Refresh button 8 registering 27 Remove button 18, 19 Remove Share button 23 remove unnecessary files 11 remove Xdrive Desktop 67 renaming files 11, 55 folders 11, 55 renaming 11 renaming 55 restore Backup 64 Restore button 61 restore files 61 restore From Xdrive 61 Restore window 61 rotate 38 runs 60 S sample rate 35 Save As dialog 47 Save Attachments 20 Saved Recipients 21, 42, 52 saving playlist 31 saving 31 SBC Yahoo 15 schedule 58 Schedule button 58, 60 125 Xdrive Support schedule Recurring Backup 58, 60 Security Warning window 18 Select Backup Run window 61 Selected Music Files 31 Send File 21 Send 21 Send Fax window 35 send file 52 Send File button 21 Send Now button 21, 42 service fees 79 service provider 15 setting folder permissions 22 setting 22 Settings button 49, 67 Settings window 49, 50, 51, 67 share folder 22 folders 52 Setting 22 share 22 share 52 share 52 Share Album 37, 39 Share Album button 39 Share Confirmation window 52 share files 44 Share Folder button 22, 27, 52 Share Folder window 52 Shared folders 6, 22, 24, 39 Shared Items revoke/remove 23 using 23 Shared Items 6 Shared Items 23 Shared Items 24 Shared Items display 23 skins 51 Skip Download 57 Skip 57 Skip the download 26 solders sharing 23 126 Index solders 23 Song Library 31 Song Title 32 songs change order in playlist 31 songs 31 space adding 77 removing 77 space 77 SSL 58, 62, 63 Stop Restore button 61 stream 35 subscription 77 subscription service 79 Support button 1 Supported Platforms Linux 5 Macintosh OSX 5 Microsoft Windows 5 Unix 5 Supported Platforms 5 system requirements 47 System Tray 67 T T1 15 temporarily suspend access 29 temporary storage area 67 Treo 600 35 U unacceptable web pages 50 Unlink button 23, 24 Update 25 Update Subscription button 77 upload files 15 speed 15 upload 8, 9, 14 upload 15 upload 20 Upload Accelerator 18, 19 Upload button 14 upload multiple files 19 Upload window 18 Use Skin 51 user information 51 127 Xdrive Support username 51, 62 Username field 63 V Venali 35 Verizon DSL 15 Via Fax 35 videos 21 view file and folder properties 56 view 56 View button 34 view detailed information about files 12 view log 61 View Log button 60 W Web Backup window 43 web site addresses 40 Windows File Sharing 66 Windows Media Player 34 Windows System Tray 52 Windows XP 25 Wizard button 66 X Xdrive address 44 fax 35 fees 79 loggin in 6 media player 34 start page 6 Xdrive 6 Xdrive 34 Xdrive 35 Xdrive 44 Xdrive 79 Xdrive account cancelling 80 information 77, 78, 79, 80 password 78 Xdrive account 9, 24 Xdrive account 79 Xdrive account 80 Xdrive account 80 Xdrive Address Book 52 Xdrive Backup Wizard 57 128 Index Xdrive Desktop accessing 3 console 51 installing 47 introduction 47 logging in 48 login 51 overview 48 removing 67 settings 49 using applications to open files 55 Xdrive Desktop 3 Xdrive Desktop 47 Xdrive Desktop 47 Xdrive Desktop 48 Xdrive Desktop 48 Xdrive Desktop 49 Xdrive Desktop 51 Xdrive Desktop 51 Xdrive Desktop 55 Xdrive Desktop 67 Xdrive Media Player controls 33 open 33 use 33 Xdrive Media Player 33 Xdrive Media Player 33 Xdrive Music 31 Xdrive Music Player 9 Xdrive Online Help 1 Xdrive Web 43 Xdrive Web interface 6 Xdrive's Upload Accelerator uses 19 Z ZIP file 25 ZoneAlarm close 65 configuring 65 Open 65 ZoneAlarm 65 129