In The Main by dandanhuanghuang


									In The Main
Special Issue for Transient Non-community Public Water Systems
Fall 2009

Ground Water Rule Deadline
By Denise Springborg

Beginning December 1, 2009, all TNCs with wells that do not have treatment capable of
killing 99.99% (4-log) of viruses must conduct Ground Water Rule (GWR) “triggered
source water monitoring” at their wells each time the TNC is notified of a total coliform-
positive sample collected under routine Total Coliform Rule (TCR) bacteria monitoring.
The source sample must be tested for E. coli (fecal indicator) and must be collected:
 Within 24 hours of being notified of the TCR total coliform positive sample,
 Prior to any treatment or chemical addition, and
     t all ground water sources active when the TCR total coliform-positive sample
was collected. Do not shock-chlorinate your well prior to taking a GWR sample;
MassDEP approval is now required.

If the source sample is E. coli positive, a Tier 1 public notification (acute health concern)
must be issued and an additional five source water samples collected within 24 hours. If
any of the five additional samples are positive, an investigation will be conducted and
corrective action taken to address the source of the contamination. Disinfection and/or
treatment will only be required if the TNC has multiple E. coli-positive samples in their
well, and the source of contamination cannot be identified and eliminated and/or a
problem at the TNC that might lead to contamination cannot be identified or fixed.

GWR-triggered source water monitoring does not replace routine and repeat bacteria
sampling for TCR compliance. TNCs should continue to take all TCR samples –
business as usual. GWR-triggered source water samples are taken in addition to TCR

To prevent GWR requirements from affecting your water system, remember TWO
1) Practice good bacteria sampling techniques! Remember: a total coliform positive
sample collected under your routine bacteria sampling (for the Total Coliform Rule)
triggers GWR source water sampling, so no positive equals no GWR sampling. Always:
         Handle sample containers very carefully because they are sterilized. Do not
           rinse out or dispose of any liquids, powders or tablets inside the containers
           (this material is the preservative).
         Use only the sampling locations that are in your MassDEP-approved sampling
           plan. The tap should be clean, free of attachments (hoses, etc.), and in good
           repair (no leaks). If possible, avoid single-lever, mixing-valve faucets and
           drinking fountains.
         Remove any aerator, strainer, or hose if possible as any of these may harbor
         Turn on the cold water tap and run water until the water temperature has
           stabilized. This typically takes 4-5 minutes. Then reduce the flow so that the
           stream is no greater than ¼ inch in diameter (thickness of pencil). Flow
           should be steady; do not change the water flow during sampling or microbial
           growth could be dislodged.
         Fill bottle with one hand and hold cap in the other. Do not touch the inside of
           the cap or bottle. Do not lay the cap down or put it in your pocket.
           Immediately cap the bottle and close it tightly.
         Samples must reach the lab and the analysis must begin within 30 hours.

2) Prevent potential contamination from entering your well. A properly maintained,
constructed, and protected well should test negative and thus no additional GWR
requirements will apply to your water system.
         Immediately fix any defects, failures, or malfunctions at the wellhead,
            treatment, storage, or distribution piping that may cause the introduction of
         Inspect your well and water system regularly for potential problems.
         Protect the well and surrounding area; remove all sources of contaminants.

Deadlines and Information: The GWR is effective December 1, 2009. All TNCs must
have a raw water sample tap at their well. If it is impossible or highly impractical to
install a sample tap, please speak with your regional GWR contact. And, though not
required, all TNCs are strongly encouraged to install a chemical injection tap for
emergency chlorination.

If you get a TCR total coliform-positive result prior to December 1, 2009, call your
regional contact to discuss the GWR requirements that will apply to you. For more
information, go to
For one-on-one technical assistance, contact the Massachusetts Coalition for Small
System Assistance at ITM

License Renewals
By Paul S. Niman

All current drinking water licenses in Massachusetts expire on December 31, 2009. By
the end of October 2009, the Division of Professional Licensure (DPL) expects to mail
out renewal notices to all operators who have up-to-date addresses on file with the Board
of Certification of Operators of Drinking Water Supply Facilities (Board). Each
Massachusetts-licensed drinking water operator should take steps now to insure that they
have completed the necessary Training Contact Hours (TCHs) and have the necessary
documentation to prove it. Failure to get the necessary TCHs in a timely manner may
result in a fine, late fee, or the need to re-take the exam.

TCH requirements are based on the highest level of license that an operator holds in
accordance with the following schedule: Grade VSS or VND needs 5 TCHs; Grade 1 or 2
needs 10 TCHs; Grade 3 needs 15 TCHs; Grade 4 needs 20 TCHs. These are minimum
requirements and the Board strongly encourages operators to get more than the minimum.
This will help you avoid any last minute problems with insufficient TCHs.

Additional information on TCHs can be viewed at or
you can call Paul Niman at 617-556-1166 or email at ITM

Training Reimbursements
By Dan Laprade

Operators of small water systems (population < 3,300) can get reimbursed for the
expenses they incur in obtaining training contact hours and taking the operator exam.
The money is available through a cooperative effort between the MassDEP and the
Massachusetts Coalition for Small System Assistance (MCSSA) and is available on a
first-come first-approved basis. Current funding covers the period from July 1, 2008
through May 15, 2010.
Eligible expenses include:
    Z Half-day and full-day classes, programs or seminars
    Z Certified Operator Examination fees
    Z Travel ($.40/mile) to/from trainings (excluding travel to exams)

Additional details of the reimbursement process can be found on the Reimbursement
Application form which is available from your regional MassDEP office or by going to
the MCSSA website at and clicking on “Services”. ITM

TNC Facts and Figures
It has been 13 years since the first publication of a special In The Main newsletter
devoted to transient non-community (TNC) issues. Over the years we have heard from
several of you that you find the information useful and look forward to the issue. We
hope you will find this edition just as helpful.

There are 926 TNCs registered as of September 1, 2009. TNCs are generally privately
owned, make up the majority of public water systems in the Commonwealth, and include
the following service types:

Type of TNC             #     %

Restaurant             174 (18.8)

Commercial            140 (15.1))

Recreation Areas       125 (13.5)

Summer Camp            117 (12.6)

Other                 103 (11.1)

Vending/Bottled        101 (10.9)
Seasonal Residential      27 (2.9)

School/Day Cares          25 (2.7)

Industrial/Agricultural   9 (0.97)

Medical Facility          7 (0.75)

Service Station/          7 (0.75)
Rest Area

Municipal                 3 (0.32)

Over the last thirteen years our central and northeast regions basically maintained the
same number of TNC systems. The southeast region dipped by 10 percent and the
western region rose by 17 percent.

TNCs continue to provide water to millions of residents, workers, visitors, and tourists
each day. The water supply provided by these facilities is vital to the public health of the
Commonwealth and any deterioration in the water quality will have a significant impact
on many consumers.

MassDEP has been working with TNC owners and operators to help them understand and
comply with the drinking water requirements. Some of the programs that TNCs find
helpful include the contract certified operator program; technical assistance from the
MassDEP-funded Massachusetts Coalition for Small System Assistance (MCSSA);
complimentary sampling schedules; sanitary surveys; and a host of training information
and training opportunities. Together, our efforts have resulted in many well-operated
TNCs. If you have any questions on this information contact Yvette DePeiza at 617-292-
5857 or at . ITM

Conserve Water
By Marie Tennant
Water conservation is cost-effective and environmentally sound. Conserving stretches our
supplies further, and protects our water supplies from a possible man-made drought. Using less
water consumes less energy for water heating or pumping and eases the load on our sewer
treatment facilities.
Here are a few unusual ways to conserve water and energy:
     If your shower fills a one-gallon bucket in less than 20 seconds, replace the head with a
    water-efficient model.
        Keep a bucket in the shower to catch water as it warms up. Use this water to flush toilets.
        Patronize a commercial car wash that recycles water.
     When cleaning out fish tanks, give the nutrient-rich water to your plants. This goes for pet
    bowls, too.
        While staying in a hotel request that your towels and sheets not be changed every day.
     Know where your master water shut-off valve is located. In an emergency a quick shut-
    off could save water and prevent damage.
        Winterize outdoor spigots to prevent pipes from freezing, leaking, or bursting.
     Report broken pipes, leaky hydrants, and errant sprinklers to the property owner or the
    water provider.
     Have your plumber re-route your gray water to gardens rather than into the sewer. Check
    with your city codes, and if it isn’t allowed in your area, start a movement to get that changed.

Regional and Boston Contact Names and
Phone Numbers
    Topic       Region      Contact Person           Phone
                CERO         Paula Caron          508-767-2719
   Annual       NERO      Tatyanan Karpenko       978-694-3233
  Statistical   SERO         Dan Disalvio         508-946-2793
   Reports      WERO        Deirdre Cabral        413-755-2148
                BOSTO          Tio Yano           617-292-5843
 Assessment     BOSTO
                  N         Kathy Romero          617-292-5727
 Fee (SDWA)       N
                CERO          Paula Caron         508-767-2719
                NERO        Jim Persky (COM)      978-694-3227
   Bacteria                Zachary Peters (NC )   978-694-3247
  Monitoring    SERO          Karen Dube          508-946-2762
                WERO          Rick Larson         413-755-2207
                BOSTO      Denise Springborg      617-574-6879
                  N           Paula Caron         508-767-2719
   Bottled      NERO           Jim Dillon         978-694-3231
                SERO        Chuck Shurtlef        508-946-2879
                WERO          Rick Larson         413-755-2207
                BOSTO     Otavio Paula-Santos     617-556-1085
                  N          Marielle Stone       508-767-2827
  Certified     NERO          Hilary Jean         978-694-3229
                SERO        Chuck Shurtleff       508-946-2879
                WERO          Doug Paine          413-755-2281
                BOSTO         Paul Niman          617-556-1166
    Cross       CERO
                  N           Lynda Laine         508-849-4027
Connection     NERO         Sean Griffin       978-694-3404
               SERO          Alyse Ayler       617-292-5701
               WERO          Jim Gibbs         413-755-2299
               BOSTO    Otavio Paula-Santos    617-556-1085
                 N          Marielle Stone     508-767-2827
 Daycares      NERO           Jim Dillon       978-694-3231
               SERO        Terry Dayian        508-946-2765
               WERO         Doug Paine         413-755-2281
               BOSTO        Ken Pelletier      617-348-4014
                 N        Kelly Momberger      508-849-4023
Disinfection   NERO           Jim Dillon       978-694-3231
By-products    SERO         Dan Disalvio       508-946-2793
   Rule        WERO         Dan Laprade        413-755-2289
               BOSTO        Nick Anastas       617-556-1157
                 N         Marielle Stone      508-767-2827
Emergency      NERO          Hilary Jean       978-694-3229
               SERO           Mike Quink       508-946-2766
               WERO         Doug Paine         413-755-2281
               BOSTO        Paul Niman         617-556-1166
                 N          Paula Caron        508-849-4036
Enforcement    NERO      Tatyana Karpenko      978-694-3233
               SERO        Chuck Shurtleff     518-946-2879
               WERO         Doug Paine         413-755-2281
               BOSTO      Yvette DePeiza       617-292-5857
                 N       Kelly Momberger       508-849-4023
               NERO           Jim Dillon        978-694-3231
 Ground                      Jim Persky         978-694-3227
Water Rule     SERO         Terry Dayian       508-946-2765
               WERO       Jim Bumgardner       413-755-2270
               BOSTO     Denise Springborg     617-574-6879
               CERO      Andrea Lemerise       508-767-2723
 Lead and      NERO      Tatyana Karpenko      978-694-3233
               SERO        Giliane Tardieu     508-946-2805
               WERO         Dan Laprade        413-755-2289
               BOSTO        Paul Niman         617-556-1166
                 N          Paula Caron        508-767-2719
   NONs        NERO      Tatyana Karpenko      978-694-3233
               SERO         Terry Dayian       508-946-2765
               WERO        Deirdre Cabral      413-755-2148
               BOSTO     Damon Guterman        617-574-6811
New Source     CERO
                 N       Barbara Kickham       508-767-2724
               NERO          Jim Persky        978-694-3227
               SERO        Kermit Studley      508-946-2803
               WERO       Catherine Skiba      413-755-2119
               BOSTO        Bruce Bouck        617-556-1055
                 N        Kelly Momberger      508-849-4023
               NERO           Jim Dillon       978-694-3231
               SERO        Chuck Shurtleff     508-946-2879
               WERO           Jim Gibbs        413-755-2299
               BOSTO     Damon Guterman        617-574-6811
                 N        Contact Person          Phone
               CERO         Kristin Divris     508-849-4028
               NERO       Jim Persky (VOC)      978-694-3227
               SERO         Terry Dayian
                          Racheal Harrington   508-946-2765
               WERO         Rick Larson
                               (SOC)           413-755-2207
               BOSTO        Nick Anastas       617-556-1157
                 N        Kelly Momberger      508-849-4023
               NERO           Jim Persky       978-694-3227
               SERO         Terry Dayian       508-946-2765
New System     WERO        Mike McGrath        413-755-2202
Registration   BOSTO      Damon Guterman       617-574-6811
                 N           Frank Niles       617-574-6871
                 N           Paula Caron       508-767-2719
               NERO        James Persky        978-694-3227
               SERO         Karen Dube         508-946-2720
               WERO        Kim Longridge       413-755-2215
               BOSTO       Marie Tennant       617-292-5885
                 N      Josephine Yemoh-Ndi    508-849-4030
               NERO        James Persky        978-694-3227
               SERO         Isabel Collins     508-946-2726
               WERO        Kim Longridge       413-755-2215
               BOSTO       Kathy Romero        617-292-5727
                 N           Paula Hamilton
                         CatherineCaron        508-767-2719
               NERO           Jim Persky       978-694-3227
                             Bruce Bouck       617-556-1055
               SERO          Terry Martin      508-946-2765
              WERO         Rick Larson            413-755-2207
             BOSTO       Damon Guterman           617-574-6811
                N             Ed Gates            508-767-2786
              NERO        Nick Zessoules          978-694-3230
              SERO        Chuck Shurtleff         508-946-2879
              WERO       Jim Bumgardner           413-755-2270
             BOSTO        Mike Maynard            508-767-2735
                N         Yvette DePeiza          617-292-5857
                N          Liz Kotowski           508-767-2779
              NERO          Hilary Jean           978-694-3229
              SERO         Terry Dayian           508-946-2765
              WERO         Dan Laprade            413-755-2289
             BOSTO        Mike Maynard            508-767-2735
                N           Purna Rao             508-767-2784
              NERO          Hilary Jean           978-694-3229
              SERO          Mike Quink            508-946-2766
              WERO         Dan Laprade            413-755-2289
             BOSTO          Frank Niles           617-574-6871
                N         Marielle Stone          508-767-2827
              NERO        Nick Zessoules          978-694-3230
              SERO         Dan DiSalvio           508-946-2793
              WERO        Mike McGrath            413-755-2202
             BOSTO          Frank Niles           617-574-6871
                N      Josephine Yemoh-Ndi        508-849-4030
              NERO         Ron Stelline           978-694-3252
              SERO         Terry Dayian           508-946-2765
              WERO        Kim Longridge           413-755-2215
             BOSTO           Joe Cerutti          617-292-5859
                N      Otavio Paula-Santos
                        Otavio Paula-Santos       617-556-1085
                N           Marie Tennant         617-292-5885
                N       Paula Caron (Zone 1)      508-767-2719
              NERO     BarbraJim Persky
                              Kickham (Zone II)   978-694-3227
              SERO         Kermit Studley         508-946-2803
              WERO         Kim Longridge          413-755-2215
             BOSTO          Bruce Bouck           617-556-1055
                N          Marielle Stone         508-767-2827
              NERO          Tom Mahin             978-694-3226
              SERO         Rick Rondeau           508-946-2816
              WERO         Deirdre Cabral         413-755-2148
             BOSTO          David Terry           617-292-5529
                N          After hours or         1-888-304-1133

Understanding Compliance
By Yvette DePeiza

There has been a steady and significant increase in the number of TNCs that understand
the routine monitoring and reporting requirements. This is a significant achievement and
has resulted in better than 95% compliance in fiscal year 2009. TNCs are staying clear of
violations and penalties and have taken the provision of water as an important function of
their business.

These good results are a reflection of the effort and good work of TNCs, MassDEP, and
its partners, all working together. The majority of TNCs have taken the following actions:
   Hired or became a certified operator
   Collected and had their Massachusetts or US EPA certified laboratories analyze their
     drinking water samples as required
   Filed Annual Statistical Reports on time
   Developed and filed a cross connection control plan
   Posted their Annual Water Quality Report provided by MassDEP
   Paid their annual Safe Drinking Water Act Assessment

MassDEP has also instituted several programs that have helped TNCs to improve. These
programs included the following:
 Training/compliance assistance – This was initially via MassDEP circuit riders and
   after 2003 via the Massachusetts Coalition for Small System Assistance
 Enforcement priority for TNCs lacking certified operators
 Partnership with Massachusetts Department of Public Health to initiate the
   suspension of local Board of Health (LBOH) license for recalcitrant TNC facilities
   with LBOH permits.

With the focus on training and enforcement and also ensuring that all TNCs have a
certified operator, many TNCs have become more professional in how they deal with the
drinking water requirements.

Even though we are pleased with the progress that we are seeing, there is more that can
be done. TNCs have high rates of ownership changes that result in periods of time when
new owners have compliance problems as they learn about the drinking water

In addition, each year MassDEP has identified more than 50 unregistered TNCs that are
operating without MassDEP approval. MassDEP has stepped up its enforcement in this
area to make sure that when a consumer enters a TNC they can be assured that the facility
is registered with MassDEP and that MassDEP is tracking the quality of the water.

We are encouraging the LBOH, certified operators, and others to keep us informed
whenever they are aware of changes in ownership or of any new TNCs. We are also
working with local permitting authorities to identify and refer all public water systems to
MassDEP for approval. If you know of any facilities that meet the definition of a TNC
but are not registered with MassDEP, encourage them to contact the local MassDEP
office for approval. ITM

Tips on How to Stay in Compliance
By Denise Springborg

As an owner/operator of a TNC public water system, it is your duty to ensure that your
water system is operating in a way that protects the health of you, your employees, and
your customers. To help you provide safe water and maintain compliance with MassDEP
regulations, make sure you:
•   Hire or become a certified operator. If you hire a certified operator to run your
    system, you must have a written contract outlining minimum responsibilities and
    tasks. Go to to obtain the
    required MassDEP form, complete the form, and submit it to MassDEP for approval.
•   Collect samples (nitrate/nitrite, total coliform, sodium) and any other special samples
    required by MassDEP and have them analyzed by a Massachusetts or US EPA
    certified laboratory. For a list of certified labs, go to:
•   Install and maintain a master water meter
•   File the Annual Statistics Report on time. For information, go to: See article on the
    new electronic annual statistics reports.
•   Develop, file, and keep updated a cross connection control plan. For information, go
•   Post your Annual Water Quality Report provided by MassDEP. For information, go
•   Pay the Annual Safe Drinking Water Act assessment fee. For information, go to:
•   Prepare for the Ground Rule - effective 12/1/09.
    This new rule will require systems with groundwater sources to take source water
    samples (install a raw water tap if you do not already have one) following a total
    coliform detect and participate in a state sanitary survey inspection every five years.
    For more information, see the related article in this issue.

To help TNCs and improve their operations, MassDEP has established several on-going
• Training/Compliance Assistance – Offered by the Massachusetts Coalition for Small
   System Assistance -
• Partnership with the Massachusetts Department of Public Health to identify
   recalcitrant TNCs and suspend local Board of Health (BOH) operating permits for
   BOH licensed facilities.
• Bi-annual special TNC newsletter
• TNC Guide:
• On-line training and information:

Though most TNCs are in compliance and recognize that providing safe water is an
important function of their business, others may need assistance. If you have questions
regarding the requirements listed above, please contact your regional Drinking Water
See page 5 for a list of contacts.   ITM

Have you Reviewed your WHPP
By Catherine Hamilton

A Wellhead Protection Plan (WHPP) is an excellent source protection tool for TNCs to
use. Unlike large community systems that benefit from municipal wellhead protection,
small water systems must rely solely on their own actions to protect their wells from
contaminants. A WHPP is a document that public water systems (PWS) can develop and
use to ensure the long-term protection of their drinking water sources.

A WHPP begins with identifying the threats to the water supply. This information can be
found in the PWS’s Source Water Assessment and Protection (SWAP) report, inspection
reports, and MassDEP sanitary surveys and correspondence. The WHPP should include
water quality concerns and threats along with a description of the strategies and tasks for
addressing them. The WHPP should also include a timeline for completion of the
activities involved; for instance, post protection signs by Dec. 2011, remove
underground storage tank from the Zone I by Oct. 2011, distribute water supply
protection information to land owners in the Zone I by Nov. 2011, practice good
housekeeping skills monthly, etc.

The WHPP should also state if the Zone I is owned or controlled by the PWS. For small
systems that do not own or control the Zone I, Best Management Practices (BMPs) are
often the primary tool for protecting the well. These BMPs should be included in the
WHPP as tasks or strategies. BMPs focus on spill prevention, proper storage, secondary
containment, and operational practices that eliminate or reduce hazardous material
releases in the Zone I.

PWSs should also determine if they are located in the Zone II of a larger community
water system. Because the majority of Zone IIs in Massachusetts are protected by
municipal controls, a TNC located in one of these Zone IIs is also protected. TNCs that
have local protection should include a copy of the municipal protection controls (bylaws,
ordinances, health regulations, etc.) in their WHPP.

Lastly, the WHPP should be reviewed every few months to ensure tasks and strategies
are on schedule. The WHPP should be updated every 3 years.
WHPP plans are strongly recommended by MassDEP. Source Protection Guidance
documents are available on If
you have questions on your WHPP, contact Catherine Hamilton at 617-556-1070. ITM

Responding to an Emergency - 5 Steps
All water suppliers, including transient non-community (TNC) systems, must have an
emergency response plan and annually update MassDEP on any changes in the plan. The
plan may be as simple as a plan to shut down the facility until the problem is repaired or
provide bottled water for all human consumption purposes until the problem is resolved.
However, at a minimum, a TNC must do the following when there is a problem that
impacts the water quality.

1. Act to protect life: Implement your emergency response plan to ensure the safety of
employees and visitors.

2. Notify employees, MassDEP, local board of health and any other local/state officials
of the implementation of your Emergency Response Plan:
   G Maintain, to a practical extent, records and logs of actions taken and ask all
   supervisors to do the same.
   G Coordinate efforts with MassDEP, local board of health and other regulatory

3. Preserve water or food in storage if possible:
   G For water storage follow MassDEP guidance
   G For food storage follow your board of health guidance. See MA DPH guide
   G Consider what can be saved, what can be sacrificed.
   G If applicable, assess any damage to sewer system that could contaminate water
   G Secure well houses against unauthorized entry and possible contamination.

4. Isolate areas that will take the longest to restore service and arrange for emergency
water distribution in those areas:
   G Establish collection points and ration water.
   G Locate source of water containers (plastic bottles, jerry cans, etc.).
   G Spot containers at locations to serve immediate needs.
   G Locate trucks with water-carrying capabilities.
   G If needed, provide information to the public on emergency disinfection of drinking

5. Set priorities on repair work:
   G Get input from MassDEP and other appropriate agencies on essential uses.
   G Plan to restore service by area.
   G Prepare and keep current a plan to restore service.

For more information on emergency response planning visit

Self-Survey Your TNC System
By Yvette DePeiza

In addition to monitoring your water quality, one of the best ways for a TNC owner to
make sure that their facility is operating at its best is to perform periodic sanitary surveys
of the facility. MassDEP regulations require each TNC’s certified operator to perform a
survey/audit of its system every five years and to report the result to MassDEP. In
addition, MassDEP staff will go to each facility and perform a survey approximately
every five years. This state-performed survey should be supplemented by the TNC
annually doing its own surveys at least to locate, identify, and correct any health hazards
that might exist. To help TNCs prepare for the state survey or its own certified operator
survey, MassDEP has developed a very useful booklet, “Preparing for a Sanitary
Survey.” This booklet is located at The booklet includes
information on the following topics:
   -Minimum components of a sanitary survey;
   -Self-inspection checklist;
   -Common deficiencies surveyors hope NOT to find;
   -Information to help you operate and maintain your
    water system.

Regular use of the self-inspection checklist will insure that TNCs comply with all of the
requirements. If a TNC finds any problems, the facility should correct them immediately,
or if they are costly begin the process to get them corrected as soon as possible. Do not
wait for MassDEP staff to identify your problems. If you do, you may find yourself
facing significant enforcement and fines. If you have any questions on this information
please use the contact list on page 5 to call your local MassDEP office. ITM

Changes or Upgrades in Your System
TNC systems have to be very careful when there are changes at their facilities. Owners
and operators must be sure that any changes made do not affect their MassDEP approval.

If a TNC facility wishes to change its current function or expand its facility or operations
it must contact its MassDEP regional office. MassDEP staff will help you determine if
the changes you are proposing will require submittal of a permit to MassDEP for source
or system modifications.

If a facility that is currently classified as a TNC proposes or initiates any changes in the
use of the establishment that would cause the system to be classified as another type of
PWS, the facility must meet all applicable MassDEP standards, and obtain the proper
MassDEP permits and approvals. Some examples of changes that may affect drinking
water status include: a change in the type of permitted occupancy, e.g., changing from a
small office or gas station to a daycare, coffee shop, restaurant, or other facility that may
serve beverages, handle food, require food permits, or supply water to 25 or more persons
on average per day.

Please use the contact list on page 5 if you have any questions.   ITM

Cross-Connection Basics
By Otavio dePaula-Santos

A cross-connection is when potable drinking water lines are “crossed” with non-potable
water. This can produce an undesirable event that could possibly be life- threatening. A
seemingly innocent cross-connection can be filling a swimming pool and leaving the hose
under the water. Back siphonage can pull the pool water into the drinking water lines.
Attaching a lawn insecticide sprayer onto your hose and spraying the chemical is another
more serious cross-connection. Without cross-connection protection the chemical could
be siphoned into the drinking water lines and could be fatal to humans.
To reduce the potential for cross-connections, adopt only current plumbing practices
using the state plumbing codes; make sure that a Massachusetts-certified plumber does
all the plumbing work; and fully implement all of the components of the Cross-
Connection Control Program (CCCP), in particular having your system surveyed. A
survey will look for and evaluate cross-connections, devices (reduced pressure backflow
preventers), and assemblies (double check valve assemblies) .

The best approach to deal with an undesirable cross-connection event is to be prepared.
Have your emergency response plan updated with cross-connection information.

If a cross-connection event should happen, the first thing you should do is isolate the
affected plumbing system and immediately stop the backflow. Then follow your
emergency response plan. For more information go to ITM

Health Orders
By Yvette DePeiza

Sometimes, contaminants may get into a TNC drinking water source or system. When this
happens MassDEP may issue an order to protect the public health.

In accordance with Massachusetts General Laws Chapter 111, Section 160, MassDEP “may
…make rules and regulations and issue such orders as in its opinion may be necessary to prevent
the pollution and to secure the sanitary protection of all such waters used as sources of water
supply and to ensure the delivery of a fit and pure water supply to all consumers.”

There are 3 types of public health protection orders used by MassDEP: Boil Order, Do Not Drink
Order, and Do Not Use Order. For detailed information on how MassDEP uses these orders read
MassDEP policy 87-06, located at For more
general information on health orders go to the emergency response section on the web at

One of the most important things to remember when you exceed a maximum contaminant
level or suspect contamination is to contact your regional MassDEP office and your local
board of health. MassDEP staff are available to help you address your water supply
problem and notify your consumers. ITM
     Western            413-784-1100              After hours/ Emergency

      Central           508-792-7650

     Northeast          978-694-3200
                   Southeast                      508-946-2700

Type of   When Order is
                                          What to do                             Examples of What to do                          Procedures for
 Order       Used
                                                                                                                               Food Establishments

          Microbiological       Boil water at a rolling boil for 1   Boil your water or if you cannot boil use bottled       Food establishments must
          contamination         minute before using for any          water, or water from an alternate source for the        follow MA DPH procedures
          when there is no                              1            following human consumption purposes:                   and the direction of their local
                                human consumption purpose
          identified risk due   Use bottled water or water           • Brushing teeth                                        board of health (LBH).
          to inhalation, skin   from an alternative source           • Washing hands
          irritation, or                                             • Washing cuts, bruises, etc                            See pg. 18 of the DPH guide2
 Boil     flammability                        4                      • Cooking                                               for procedures to follow during
                                Discard ice
Water                                                                • Washing vegetables                                    a Boil Order.
                                                                     • Washing eating/cooking utensils
                                You may bathe with this water
                                                                     • Pets (water, food, bathe)                             LBH may be more stringent
                                but when bathing do not
                                swallow water (sponge bathe                                                                  than the DPH guide.

                                You may flush toilets.

          Chemical or           Do not use water for human           Use bottled water or water from an alternate source     Food establishments must
          radiological                            1                  for the following human consumption purposes:           follow the DPH guide and the
                                consumption purposes.
          contamination         Use bottled water from an            • Brushing teeth                                        directions of their LBH.
          when there is no      alternative source.                  • Washing hands
          identified risk                                            • Washing cuts, bruises, etc                            See pg. 15 of the DPH guide2
          due to inhalation,                  4                      • Cooking                                               for procedures to follow during
                                Discard ice
Do Not    skin irritation or                                         • Washing vegetables                                    a water interruption incident.
 Drink    flammability.                                              • Washing eating/cooking utensils
                                You may bathe with this water
          Bacteria                                                   • Pets (water, food, bathe)                             LBH may be more stringent
                                but when bathing do not
          contamination                                                                                                      than the DPH guide.
                                swallow the water (sponge
          when boiling or
                                bathe kids).
          disinfection is not
          available or
                                You may flush toilets.

          Chemical or           Do not use the water for any         Use bottled water or an alternate source for all        Food establishments must
          radiological or       purpose.                             human consumption purposes including                    follow the DPH guide and the
          unknown                                                    showering.                                              directions of their LBH.
          contamination                       4
                                Discard ice
          when there is a                                                                                                    See pg. 15 of the DPH guide2
          risk from             Use bottled water or water           Discard any products prepared with the water            for procedures to follow during
          inhalation, skin      from an alternate source.            collected during the period of concern, e.g., baby      a water interruption incident.
Do Not    irritation, or                                             formulas, foods, ice cubes, etc.
 Use      flammability.                                                                                                      LBH may be more stringent
                                Do not flush toilets or other                                                                than the DPH guide.
                                units until MassDEP has              Do not use the shower or flush toilets until approved
                                determined it is safe to do so.      to do so by MassDEP. Showering and flushing may
                                                                     present a risk from inhalation.

                                                                     When or if flushing is allowed or required by
                                                                     MassDEP, flush all pipes and units, e.g., hot and
 Type of       When Order is
                                              What to do                               Examples of What to do                               Procedures for
  Order           Used
                                                                                                                                          Food Establishments

                                                                         cold water taps, toilets, humidifiers, dishwashers,
                                                                         washing machines, etc3.

1 On 2/26/88, the US District Court settled the US vs. Midway Heights case in part by claiming “human consumption includes drinking, bathing, showering, cooking,

dishwashing, and maintaining oral hygiene.”
    For DPH’s guide visit
3 For more information read MassDEP’s flushing fact sheet at
4 Freezing does not kill bacteria. Discard ice made during the period in question.

Electronic Annual Stats Reports
By Tsuyoshi Yano

MassDEP is excited to announce the upcoming launch of Electronic Annual Statistical Reporting (eASR), part
of MassDEP’s eDEP online filing system. Scheduled for release in late 2009, eASR will allow certified
operators and owners of public water systems (PWS) to securely submit their annual statistical reports online.
In following eDEP’s mission of providing easy online submission and access to forms and applications, eASR
will provide significant time and cost saving benefits to public water systems throughout Massachusetts. With
eASR, MassDEP will now be able to provide PWSs with fully pre-populated forms. PWSs will no longer need
to fill out an ASR in its entirety, but rather only those sections of the annual statistical report with new or
updated information. And with the ability to save and share transactions with other staff members, eASR offers
the flexibility of traditional paper forms. In addition, eASR forms have built-in error checking, thereby
reducing reporting and data-entry errors. End-users will have the ability to print hard copies of the annual
statistical report via eASR for their own record keeping purposes. And with official transmittal receipt and
confirmation email PWSs will now have an official record of submittal.

In order to take advantage of all the benefits eASR has to offer, certified operators and owners of public water
systems will need an eDEP account and submit a proof of identity application form.
The proof of identity will allow you, as either a certified operator or legally responsible person, to file an eASR
on behalf of the PWS you represent. In addition to the eASR benefits a PWS proofed account provides a user-
friendly view of water quality data uploaded to eDEP by your participating certified laboratories. If you do not
already have an eDEP account, you can create an account by going to and clicking on the “New User” button. You can access the proof of
identity application by going to “Proof of Identity” under the “My Profile” menu item in eDEP. After filling
out the online proof of identity you will need to print the form and mail a notarized copy of the proof to
MassDEP. Once MassDEP receives your proof of identity form and verifies the information, you will be given
the appropriate permissions in eDEP to access eASR.

Although the annual statistical report may still be submitted in the traditional paper format for the 2009
reporting year, MassDEP encourages all PWSs to submit their ASR electronically via eDEP as it will become
the only method of submittal in the future.

MassDEP will be holding training sessions for certified operators, owners, and legally responsible persons of
PWSs in late 2009 prior to the launch of eASR. Existing account holders with a PWS proof will receive
electronic notification of training opportunities. ITM

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