MS-5210UD Troubleshoot Guide Ground Fault F _ _ E - Ground fault: Any wire in the system could be grounding out. Troubleshoot: Remove all field wiring from the panel including all zones, NAC circuits, phone lines, annunciators, auxiliary power connections and batteries, leaving only AC power connected. The ground fault will clear almost immediately after the wire with the ground is removed. If everything has been removed, and the fault has not cleared, the fault is internal, and requires repair or replacement. AC Power Trouble _AC -AC Loss (shown only when the up or down arrow key is pressed): Indicates a loss of AC power. Troubleshoot: Meter the AC voltage coming into the panel. If it is less than 108 vAC then the power is too low. Next confirm that the hot wire connects to the black wire on the transformer, and neutral connects to orange. Then verify that the red wire from the transformer connects to TB-1, terminal 1, and the brown to TB-1 terminal 2. (This only applies to the MS 5210 UD, not to the MS 5210 UD.) For the MS 5210 UD, ensure the transformer is plugged in properly into J9 leaving no pins exposed. Battery Trouble Lo_b -Low battery: The batteries have are not putting out sufficient voltage Troubleshoot : Replace the batteries no_b -No battery The batteries have dropped below the minimum required voltage of 14.7VDC, Troubleshoot: The batteries need to be replaced * If this condition keeps coming back after a couple months, than the charging circuit is defective. Trouble: I meter the charging voltage on the panel, and it’s at 0 vdc. Troubleshoot : The battery charger turns off when it’s load drops below 14.7VDC, so with no load on it, this is normal. Phone Line/Communication Troubles Trouble: The panel does not dial out when any alarms or trouble conditions are created. Troubleshoot: Check to see that programming address 56 has been set to a: 1 =if the MS 5210 UD is being used as a slave communicator for another panel or a 2 =if the MS 5210 UD is a being used as a stand alone fire panel/communicator. Then check to see that the primary and secondary CS phone numbers are programmed properly, and that the correct reporting format has been selected. no_1 Primary Phone Line Fault: no_2 Secondary Phone Line Fault: Indicates that the phone line voltage has dropped below the required level. This condition will occur anytime the phone line voltage drops below 4 vdc for more than 2 minutes. Troubleshoot: Check the voltage of the phone line and ensure that there is a good dial tone on that line. Make sure no other phones, fax machines, or modems are sharing that line. Try swapping the primary phone line with the secondary. If the trouble condition follows the phone line, then that phone line needs to be checked. If the trouble follows the phone-jack on the panel, than that would indicate an internal failure on the board. PH_1 Primary C. S. Number Communication Fault, PH_2 Secondary C. S. Number Communications Fault: Indicates a failure to communicate using either the primary central station number, (Ph1) or secondary central station number (Ph2.) Troubleshoot: First check to see that the primary and secondary CS phone numbers are programmed properly, and that the correct reporting format has been selected. Confirm that the secondary 24 hour test timer is set at least a half an hour from the primary CS 24 hour test. Then check that no changes have been made in the phone system requiring PBX codes, long distance codes, or you area has not switched from 7-digit dialing to 10-digit dialing. Next confirm that the proper communication format is being used. Try using a different central station receiver number, and/or communication formats. A list of compatible receivers and the formats they work with are located in the manuals (pg. 50 for the MS 5210 UD manual, and pg. 58 in the MS 5210 UD manual). *Note. The Ph1, or Ph2 trouble will not clear until the panel successfully communicates to the CS using that number. To clear the Ph 2 trouble set programming address 57 to a one, and transmit some test signals to the CS then go back into programming, and change address 57 back to a 0. * *Note: The primary and secondary 24 hour test timers both come set from the factory for 12:00 midnight. It is recommended the secondary test be set at least a half-hour apart from the primary test. * Bell Circuit Trouble bEL1 Bell 1 circuit fault: Indicates a short, or open condition on the bell circuit. bEL2 Bell 2 circuit fault: Indicates a short, or open condition on the bell circuit. BEL3 Bell 3 circuit fault: Indicates a short, or open condition on the bell circuit. (only if NAC-REM installed) BEL4 Bell 4 circuit fault: Indicates a short, or open condition on the bell circuit. (only if NAC-REM installed) Troubleshoot : Dummy load the troubled circuit with a 4.7 k-ohm resistor across the B+ and B- terminals. Meter the bell circuit wires for either an open or short condition. Check the voltage across the B+ and B- terminals, which should be between 2 –4 vdc. If there is no voltage, try another resistor. If voltage is not present it could indicate an internal failure on the circuit board. If a NAC-REM module is not installed, and you're getting a trouble on Bel 3 or 4, go into program level 3, and set address 6 to a 0. Trouble: The horns on my bell circuit are working but the strobes are not. Troubleshoot: Check the voltage on the strobe circuit. Verify that the panel output controlling the strobes is a steady output. Programming addresses 72 (bell circuit 1) and 76 (bell circuit 2) must be set to a 0 for "no coding." Bell Ckt 3, (addresses 12) and Bell Ckt 4 (addresses 12) in Program Level 3, *Note: When using the NAC-REM module, that must be activated in Program Level 3, address 06 = 1. Annunciator Trouble F_85 Annunciator Fault: Indicates a communication failure between the MS 5210 UD, and the LED-10 annunciator. Troubleshoot: Check the programming of the MS 5210 UD, to ensure it has been programmed for an annunciator, and the LED-10IM annunciator driver card. Program level 3, address 01=1, 02=0, and 03=1 (if there is only one annunciator. If there is two annunciators, 03=2) Then ensure that the data circuit is connected to terminals 1 and 2 of the LED-10IM, and that proper polarity is observed. Next, check the dip switches of the LED-10, and make sure they are set properly. Ensure that dip switch 8 on the LED-10 is in the down position for receive/transmit. Wire the LED-10 directly to LED-10IM at the panel, to alleviate a wiring problem as the cause of the troubles. Zone Troubles Trouble: d__1 Zone 1 disabled, d__2 Zone 2 disabled, d__3 Zone 3 disabled, d__4 Zone 4 disabled d__5 Zone 5 disabled Trouble: d__6 Zone 6 disabled, d__7 Zone 7 disabled, d__8 Zone 8 disabled, d__9 Zone 9 disabled, d__10 Zone 10 disabled That particular zone has been disabled. To re-enable press "Mode 3622 enter/store" then push the zone number you wish to enable followed by the enter/store key. Trouble: d__1 Zone 1 disabled, d__2 Zone 2 disabled, d__3 Zone 3 disabled, d__4 Zone 4 disabled d__5 Zone 5 disabled Trouble: d__6 Zone 6 disabled, d__7 Zone 7 disabled, d__8 Zone 8 disabled, d__9 Zone 9 disabled, d__10 Zone 10 disabled: Indicates that the panel does not see the end of line resistor for that particular zone. Troubleshoot: Remove the zone in trouble, and place a 4.7k-ohm resistor across the B+ and B- terminals. Then check your zone for an open circuit condition. If the trouble is intermittent, swap the zone wires with a zone that is not in trouble. If the trouble follows the circuit, your trouble is in the field. If the trouble follows the zone output of the panel, then the trouble exists on the panel. Also ensure there is 24 vdc across the B+ and B- terminals. If voltage is not present, check all other zones, and the auxiliary power outputs and verify that there is 24 vdc on them. If voltage is absent, remove all field wiring, and terminate all zones and NAC’s with 4.7k-ohm resistors, then power down, and power back up. If voltage is still not present, on any zone, or auxiliary power output, there is an internal failure on the board. If voltage returns, connect one circuit at a time until the voltage disappears. Operation Codes Code Activity Notes Mode 6676 enter/store Normal Mode Returns the panel to the normal mode; fire protection is on. Mode 7764 enter/store Programming Mode Puts the panel into the programming mode; fire protection is off Mode 9255 enter/store Walktest Mode Puts the panel into a one-man audible walktest mode; fire protection is off Mode 4478 enter/store History Allows you to view the event history of the panel. fire protection is off Mode 8768 enter/store Troubleshoot Mode An internal voltmeter which allows you to view the voltages of AC,Battery, Zones, NAC’s and phone lines. Fire protection is off Mode 5267 enter/store Lamp Test Turns on all LED’s in the panel; fire protection is on. Mode 3472 enter/store Disable Disables input zones, puts the system into trouble, and fire protection is off on that zone. Mode 3622 enter/store Enable Re-enables any zones that are disabled. Mode 3745 enter/store Drill Activates all silenceable outputs on the panel, and reports a drill code to central station. Mode 3337enter/store Default Programming Clears/Defaults all programming back to the factory defaults. Only applicable to the MS 5210 UDUD.