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					                                                                City of Fort Lauderdale
                                                 RFP #302-8297, Citizen Response System
                                                                               09/16/11
                         #302-8297

                  Request for Proposal
       Furnish/Install a Citizen Response System

                    ISSUED 03/06/2000

                    OPENS 05/04/2000




                 City of Fort Lauderdale

                      Issued by the
Administrative Services Department, Purchasing Division,
                 City of Fort Lauderdale

      Kirk W. Buffington, C.P.M., Purchasing Manager
                   E-mail: kirkb@ci.ftlaud.fl.us

        On the web at: www.ci.ftlaud.fl.us/purchasing
                     (954) 761-5140




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                                                                           City of Fort Lauderdale
                                                            RFP #302-8297, Citizen Response System
                                                                                          09/16/11


                              City of Fort Lauderdale

                               Request for Proposals

                                 Table of Contents

           Section                                                   Page No.

General Conditions                                                             3

Part I                       Introduction/Information                          9

Part II                      RFP Schedule                                      10

Part III                     Special Conditions                                11

Part IV                      Scope of Services                                 14

Part V                       Consideration for Award/
                                   Award Procedures                            37

Part VI                      Requirements of the Proposal                      39

Proposal Signature Page                                                        40

Addendum Acknowledgement and Statement of Variances                            41

Financial Proposal                                                             43

Proposers Response Page                                                        44

Proposers Questionnaire                                                        45




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                                                                                                                     City of Fort Lauderdale
                                                                                                      RFP #302-8297, Citizen Response System
                                                                                                                                    09/16/11

                                                         City of Fort Lauderdale
                                                      GENERAL CONDITIONS

These instructions are standard for all contracts for commodities or services issued through the City of Fort Lauderdale Division of Purchasing. The City may
delete, supersede, or modify any of these standard instructions for a particular contract by indicating such change in the Invitation to Bid (ITB) Special
Conditions, Technical Specifications, Instructions, Proposal Pages, Addenda, and Legal Advertisement.

PART I BIDDER PROPOSAL PAGE(S) CONDITIONS:
1.01     BIDDER ADDRESS: The City maintains automated vendor mailing lists for each specific Commodity Class Item. Invitation to Bid (ITB‟S)
         will be mailed first to a selection of Bidders who have fully registered on our system. Requests will be mailed to unregistered Bidders
         within a reasonable time frame for that bid only. Neither the mailing of an ITB to a vendor, or a bid response in return, will register a
         vendor on our system. If you wish purchase orders sent to a different address, please so indicate. If you wish payments sent to a
         different address, please so indicate on your invoice.

1.02      DELIVERY: Time will be of the essence for any orders placed as a result of this ITB. The City reserves the right to cancel any orders, or
          part thereof, without obligation if delivery is not made in accordance with the schedule specified by the Bidder and accepted by the City.

1.03      PAYMENT TERMS AND CASH DISCOUNTS: Payment terms, unless otherwise stated in this ITB, will be considered to be net 30 days
          after the date of satisfactory delivery at the place of acceptance and receipt of correct invoice at the office specified, whichever occurs
          last. Bidder may offer cash discounts for prompt payment but they will not be considered in determination of award. If a Bidder offers a
          discount, it is understood that the discount time will be computed from the date of satisfactory delivery, at the place of acceptance, and
          receipt of correct invoice, at the office specified, whichever occurs last.

1.04      TOTAL BID DISCOUNT: If Bidder offers a discount for award of all items listed in the bid, such discount shall be deducted from the total
          of the firm net unit prices bid and shall be considered in tabulation and award of bid.

1.05      BIDS FIRM FOR ACCEPTANCE: Bidder warrants, by virtue of bidding, that his bid and the prices quoted in his bid will be firm for
          acceptance by the City for a period of ninety (90) days from the date of bid opening unless otherwise stated in the ITB.

1.06      VARIANCES: For purposes of bid evaluation, Bidder‟s must indicate any variances, no matter how slight, from ITB General Conditions,
          Special Conditions, Specifications or Addenda in the space provided in the ITB. No variations or exceptions by a Bidder will be
          considered or deemed a part of the bid submitted unless such variances or exceptions are listed in the bid and referenced in the space
          provided on the bidder proposal pages. If variances are not stated, or referenced as required, it will be assumed that the product or
          service fully complies with the City‟s terms, conditions, and specifications.

          By receiving a bid, City does not necessarily accept any variances contained in the bid. All variances submitted are subject to review
          and approval by the City. If any bid contains material variances that, in the City‟s sole opinion, make that bid conditional in nature, the
          City reserves the right to reject the bid or part of the bid that is declared, by the City as conditional.

1.07      NO BIDS: If you do not intend to bid please indicate the reason, such as insufficient time to respond, do not offer product or service,
          unable to meet specifications, schedule would not permit, or any other reason, in the space provided in this ITB. Failure to bid or return
          no bid comments prior to the bid due and opening date and time, indicated in this ITB, may result in your firm being deleted from our
          Bidder‟s registration list for the Commodity Class Item requested in this ITB.

1.08      MINORITY AND WOMEN BUSINESS ENTERPRISE PARTICIPATION AND BUSINESS DEFINITIONS: The City of Fort Lauderdale wants to
          increase the participation of Minority Business Enterprises (MBE), Women Business Enterprises (WBE), and Small Business Enterprises
          (SBE) in it‟s purchasing activities. If your firm qualifies in accordance with the below definitions please indicate in the space provided in
          this ITB.

          Minority Business Enterprise (MBE) “A Minority Business” is a business enterprise that is owned or controlled by one or more socially
          or economically disadvantaged persons. Such disadvantage may arise from cultural, racial, chronic economic circumstances or
          background or other similar cause. Such persons include, but are not limited to: Blacks, Hispanics, Asian Americans, and Native
          Americans.

          The term „Minority Business Enterprise‟ means a business at least 51 percent of which is owned by minority group members or, in the
          case of a publicly owned business, at least 51 percent of the stock of which is owned by minority group members. For the purpose of
          the preceding sentence, minority group members are citizens of the United States who include, but are not limited to: Blacks,
          Hispanics, Asian Americans, and Native Americans.

          Women Business Enterprise (WBE) a “Women Owned or Controlled Business is a business enterprise at least 51 percent of which is
          owned by females or, in the case of a publicly owned business, at least 51 percent of the stock of which is owned by females.

          Small Business Enterprise (SBE) “Small Business” means a corporation, partnership, sole proprietorship, or other legal entity formed
          for the purpose of making a profit, which is independently owned and operated, has either fewer than 100 employees or less than
          $1,000,000 in annual gross receipts.

          BLACK, which includes persons having origins in any of the Black racial groups of Africa.
          WHITE, which includes persons whose origins are Anglo-Saxon and Europeans and persons of Indo-European decent including
          Pakistani and East Indian.
          HISPANIC, which includes persons of Mexican, Puerto Rican, Cuban, Central and South American, or other Spanish culture or origin,
          regardless of race.
          NATIVE AMERICAN, which includes persons whose origins are American Indians, Eskimos, Aleuts, or Native Hawaiians.
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         ASIAN AMERICAN, which includes persons having origin in any of the original peoples of the Far East, Southeast Asia, the Indian
         subcontinent, or the Pacific Islands.

Part II DEFINITIONS/ORDER OF PRECEDENCE:
2.01     BIDDING DEFINITIONS: The City will use the following definitions in it‟s general conditions, special conditions, technical specifications,
         instructions to bidders, addenda and any other document used in the bidding process:
         INVITATION TO BID (ITB) when the City is requesting bids from qualified Bidders.
         REQUEST FOR PROPOSALS (RFP) when the City is requesting proposals from qualified Proposers.
         BID – a price and terms quote received in response to an ITB.
         PROPOSAL – a proposal received in response to an RFP.
         BIDDER – Person or firm submitting a Bid.
         PROPOSER – Person or firm submitting a Proposal.
         RESPONSIVE BIDDER – A person whose bid conforms in all material respects to the terms and conditions included in the ITB.
         RESPONSIBLE BIDDER – A person who has the capability in all respects to perform in full the contract requirements, as stated in the
         ITB, and the integrity and reliability that will assure good faith performance.
         FIRST RANKED PROPOSER – That Proposer, responding to a City RFP, whose Proposal is deemed by the City, the most advantageous
         to the City after applying the evaluation criteria contained in the RFP.
         SELLER – Successful Bidder or Proposer who is awarded a Purchase Order or Contract to provide goods or services to the City.
         CONTRACTOR – Successful Bidder or Proposer who is awarded a Purchase Order, award Contract, Blanket Purchase Order agreement,
         or Term Contract to provide goods or services to the City.
         CONTRACT – A deliberate verbal or written agreement between two or more competent parties to perform or not to perform a certain act
         or acts, including all types of agreements, regardless of what they may be called, for the procurement or disposal of equipment,
         materials, supplies, services or construction.
         CONSULTANT – Successful Bidder or Proposer who is awarded a contract to provide professional services to the City.
         The following terms may be used interchangeably by the City: ITB, or RFP; Bid or Proposal; Bidder, Proposer, or Seller; Contractor or
         Consultant; Contract, Award, Agreement, or Purchase Order.

2.02     SPECIAL CONDITIONS: Any and all Special Conditions contained in this ITB that may be in variance or conflict with these General
         Conditions shall have precedence over these General Conditions. If no changes or deletions to General Conditions are made in the
         Special Conditions, then the General Conditions shall prevail in their entirety,

PART III BIDDING AND AWARD PROCEDURES:
3.01     SUBMISSION AND RECEIPT OF BIDS: To receive consideration, bids must be received prior to the bid opening date and time. Unless
         otherwise specified, Bidder‟s should use the proposal forms provided by the City. These forms may be duplicated, but failure to use the
         forms may cause the bid to be rejected. Any erasures or corrections on the bid must be made in ink and initialed by Bidder in ink. All
         information submitted by the Bidder shall be printed, typewritten or filled in with pen and ink. Bids shall be signed in ink. Separate bids
         must be submitted for each ITB issued by the City in separate sealed envelopes properly marked. When a particular ITB or RFP requires
         multiple copies of bids or proposals they may be included in a single envelope or package properly sealed and identified. Only send
         bids via facsimile transmission (FAX) if the ITB specifically states that bids sent via FAX will be considered. If such a statement is not
         included in the ITB, bids sent via FAX will be rejected. Bids will be publicly opened in the Purchasing Office, or other designated area,
         in the presence of Bidder‟s, the public, and City staff. Bidders and the public are invited and encouraged to attend bid openings. Bids
         will be tabulated and made available for review by Bidder‟s and the public in accordance with applicable regulations.

3.02     MODEL NUMBER CORRECTIONS: If the model number for the make specified in this ITB is incorrect, or no longer available and
         replaced with an updated model with new specifications, the Bidder shall enter the correct model number on the bidder proposal page.
         In the case of an updated model with new specifications, Bidder shall provide adequate information to allow the City to determine if the
         model bid meets the City‟s requirements.

3.03     PRICES QUOTED: Deduct trade discounts, and quote firm net prices. Give both unit price and extended total. In the case of a
         discrepancy in computing the amount of the bid, the unit price quoted will govern. All prices quoted shall be F.O.B. destination, freight
         prepaid (Bidder pays and bears freight charges, Bidder owns goods in transit and files any claims), unless otherwise stated in Special
         Conditions. Each item must be bid separately. No attempt shall be made to tie any item or items contained in the ITB with any other
         business with the City.

3.04     TAXES: The City of Fort Lauderdale is exempt from Federal Excise and Florida Sales taxes on direct purchase of tangible property.
         Exemption number for Federal Excise taxes is 59-74-0111K, and State Sales tax exemption number is 16-03-196479-54C.

3.05     WARRANTIES OF USAGE: Any quantities listed in this ITB as estimated or projected are provided for tabulation and information
         purposes only. No warranty or guarantee of quantities is given or implied. It is understood that the Contractor will furnish the City‟s
         needs as they arise.

3.06     APPROVED EQUAL: When the technical specifications call for a brand name, manufacturer, make, model, or vendor catalog number
         with acceptance of APPROVED EQUAL, it shall be for the purpose of establishing a level of quality and features desired and acceptable
         to the City. In such cases, the City will be receptive to any unit that would be considered by qualified City personnel as an approved
         equal. In that the specified make and model represent a level of quality and features desired by the City, the Bidder must state clearly in
         his bid any variance from those specifications. It is the Bidder‟s responsibility to provide adequate information, in his bid, to enable the
         City to ensure that the bid meets the required criteria. If adequate information is not submitted with the bid, it may be rejected. The City
         will be the sole judge in determining if the item bid qualifies as an approved equal.

3.07     MINIMUM AND MANDATORY TECHNICAL SPECIFICATIONS: The technical specifications may include items that are considered
         minimum, mandatory, or required. If any Bidder is unable to meet, or exceed these items, and feels that the technical specifications are
         overly restrictive, he must notify the Purchasing Division immediately. Such notification must be received by the Purchasing Division
         prior to the deadline contained in the ITB, for questions of a material nature, or prior to five (5) days before bid due and open date,

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       whichever occurs first. If no such notification is received prior to that deadline, the City will consider the technical specifications to be
       acceptable to all bidders.

3.08   MISTAKES: Bidders are cautioned to examine all terms, conditions, specifications, drawings, exhibits, addenda, delivery
       Instructions and special conditions pertaining to the ITB. Failure of the Bidder to examine all pertinent documents shall not
       entitle him to any relief from the conditions imposed in the contract.

3.09   SAMPLES AND DEMONSTRATIONS: Samples or inspection of product may be requested to determine suitability. Unless otherwise
       specified in Special Conditions, samples shall be requested after the date of bid opening, and if requested should be received by the
       City within seven (7) working days of request. Samples, when requested, must be furnished free of expense to the City and if not used
       in testing or destroyed, will upon request of the Bidder, be returned within thirty (30) days of bid award at Bidder‟s expense. When
       required, the City may request full demonstrations of units prior to award. When such demonstrations are requested, the Bidder shall
       respond promptly and arrange a demonstration at a convenient location. Failure to provide samples or demonstrations as specified by
       the City may result in rejection of a bid.

3.10   LIFE CYCLE COSTING: If so specified in the ITB, the City may elect to evaluate equipment proposed on the basis of total cost of
       ownership. In using Life Cycle Costing, factors such as the following may be considered: estimated useful life, maintenance costs,
       cost of supplies, labor intensity, energy usage, environmental impact, and residual value. The City reserves the right to use those or
       other applicable criteria, in its sole opinion, that will most accurately estimate total cost of use and ownership.

3.11   BIDDING ITEMS WITH RECYCLED CONTENT: In addressing environmental concerns, the City of Fort Lauderdale encourages Bidders to
       submit bids or alternate bids containing items with recycled content. When submitting bids containing items with recycled content,
       Bidder shall provide documentation adequate for the City to verify the recycled content. The City prefers packaging consisting of
       materials that are degradable or able to be recycled. When specifically stated in the ITB, the City may give preference to bids containing
       items manufactured with recycled material or packaging that is able to be recycled.

3.12   USE OF OTHER GOVERNMENTAL CONTRACTS: The City reserves the right to reject any part or all of any bids received and utilize
       other available governmental contracts, if such action is in its best interest.

3.13   QUALIFICATIONS/INSPECTION:           Bids will only be considered from firms normally engaged in providing the types of
       commodities/services specified herein. The City reserves the right to inspect the Bidder‟s facilities, equipment, personnel, and
       organization at any time, or to take any other action necessary to determine Bidder‟s ability to perform. The Purchasing Manager
       reserves the right to reject bids where evidence or evaluation is determined to indicate inability to perform.

3.14   BID SURETY: If Special Conditions require a bid security, it shall be submitted in the amount stated. A bid security can be in the form
       of a bid bond, postal money order, cashiers check, or irrevocable letter of credit. Bid security will be returned to the unsuccessful
       bidders as soon as practicable after opening of bids. Bid security will be returned to the successful bidder after acceptance of the
       performance bond or irrevocable letter of credit, if required; acceptance of insurance coverage, if required; and full execution of
       contract documents, if required; and full execution of contract documents, if required; or conditions as stated in Special Conditions.

3.15   PUBLIC RECORDS: Florida law provides that municipal records shall at all times be open for personal inspection by any person.
       Section 119.01, F.S., The Public Records Law. Information and materials received by City in connection with an ITB response shall be
       deemed to be public records subject to public inspection upon award, recommendation for award, or 10 days after bid opening,
       whichever occurs first. However, certain exemptions to the public records law are statutorily provided for in Section 119.07, F.S. If the
       Proposer believes any of the information contained in his or her response is exempt from the Public Records Law, then the Proposer,
       must in his or her response, specifically identify the material which is deemed to be exempt and cite the legal authority for the
       exemption, otherwise, the City will treat all materials received as public records.

3.16   PROHIBITION OF INTEREST: No contract will be awarded to a bidding firm who has City elected officials, officers or employees
       affiliated with it, unless the bidding firm has fully complied with current Florida State Statutes and City Ordinances relating to this issue.
       Bidders must disclose any such affiliation. Failure to disclose any such affiliation will result in disqualification of the Bidder and
       removal of the Bidder from the City‟s bidder lists and prohibition from engaging in any business with the City.

3.17   RESERVATIONS FOR AWARD AND REJECTION OF BIDS: The City reserves the right to accept or reject any or all bids, part of bids, and
       to waive minor irregularities or variations to specifications contained in bids, and minor irregularities in the bidding process. The City
       also reserves the right to award the contract on a split order basis, lump sum basis, individual item basis, or such combination as shall
       best serve the interest of the City. The City reserves the right to make an award to the responsive and responsible bidder whose
       product or service meets the terms, conditions, and specifications of the ITB and whose bid is considered to best serve the City‟s
       interest. In determining the responsiveness of the offer and the responsibility of the Bidder, the following shall be considered when
       applicable: the ability, capacity and skill of the Bidder to perform as required; whether the Bidder can perform promptly, or within the
       time specified, without delay or interference; the character, integrity, reputation, judgment, experience and efficiency of the Bidder; the
       quality of past performance by the Bidder; the previous and existing compliance by the Bidder with related laws and ordinances; the
       sufficiency of the Bidder‟s financial resources; the availability, quality and adaptability of the Bidder‟s supplies or services to the
       required use; the ability of the Bidder to provide future maintenance, service or parts; the number and scope of conditions attached to
       the bid.

       If the ITB provides for a contract trial period, the City reserves the right, in the event the selected bidder does not perform satisfactorily,
       to award a trial period to the next ranked bidder or to award a contract to the next ranked bidder, if that bidder has successfully
       provided services to the City in the past. This procedure to continue until a bidder is selected or the contract is re-bid, at the sole option
       of the City.

3.18   LEGAL REQUIREMENTS: Applicable provisions of all federal, state, county laws, and local ordinances, rules and regulations, shall
       govern development, submittal and evaluation of all bids received in response hereto and shall govern any and all claims and disputes
       which may arise between person(s) submitting a bid response hereto and the City by and through its officers, employees and authorized
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         representatives, or any other person, natural or otherwise; and lack of knowledge by any bidder shall not constitute a cognizable
         defense against the legal effect thereof.

         PART IV BONDS AND INSURANCE
4.01     PERFORMANCE BOND/IRREVOCABLE LETTER OF CREDIT: If a performance bond or irrevocable letter of credit is required in Special
         Conditions, the Contractor shall within fifteen (15) working days after notification of award, furnish to the City a
         Performance Bond or an Unconditional Irrevocable Letter of Credit payable to the City of Fort Lauderdale, Florida, in the face amount
         specified in Special Conditions as surety for faithful performance under the terms and conditions of the contract. If the
         bond is on an annual coverage basis, renewal for each succeeding year shall be submitted to the City thirty (30) days prior to the
         termination date of the existing Performance Bond. The Performance Bond must be executed by a surety company of recognized
         standing, authorized to do business in the State of Florida and having a resident agent. If a Letter of Credit is chosen, it must be in a
         form acceptable to the City, drawn on a local (Broward, Dade or Palm Beach Counties) bank acceptable to the City and issued in favor of
         the City of Fort Lauderdale, Florida. If a Bidder wishes to use a non-local bank, he must have prior City approval of the requirements to
         draw against the Letter of Credit.

         Acknowledgement and agreement is given by both parties that the amount herein set for the Performance Bond or Irrevocable Letter of
         Credit is not intended to be nor shall be deemed to be in the nature of liquidated damages nor is it intended to limit the liability of the
         Contractor to the City in the event of a material breach of this Agreement by the Contractor.

4.02     INSURANCE: If the Contractor is required to go on to City property to perform work or services as a result of ITB award, the Contractor
         shall assume full responsibility and expense to obtain all necessary insurance as required by City or specified in Special Conditions.

         The Contractor shall provide to the Purchasing Division original certificates of coverage and receive notification of approval of those
         certificates by the City‟s Risk Manager prior to engaging in any activities under this contract. The Contractors insurance is subject to
         the approval of the City‟s Risk Manager. The certificates must list the City as an ADDITIONAL INSURED and shall have no less than
         thirty (30) days written notice of cancellation or material change. Further modification of the insurance requirements may be made at
         the sole discretion of the City‟s Risk Manager if circumstances change or adequate protection of the City is not presented. Bidder, by
         submitting his bid, agrees to abide by such modifications.

PART V PURCHASE ORDER AND CONTRACT TERMS:
5.01   COMPLIANCE TO SPECIFICATIONS, LATE DELIVERIES/PENALTIES: Items offered may be tested for compliance to bid specifications.
       Items delivered which do not conform to bid specifications may be rejected and returned at Contractor‟s expense. Any violation
       resulting in contract termination for cause or delivery of items not conforming to specifications, or late delivery may also result in:
       -         Bidder‟s name being removed from the City‟s bidder‟s mailing list for a specified period and Bidder will not be recommended
                 for any award during that period.
       -         All City Departments being advised to refrain from doing business with the Bidder.
       -         All other remedies in law or equity.

5.02     ACCEPTANCE, CONDITION, AND PACKAGING: The material delivered in response to ITB award shall remain the property of the Seller
         until a physical inspection is made and the material accepted to the satisfaction of the City. The material must comply fully with the
         terms of the ITB, be of the required quality, new, and the latest model. All containers shall be suitable for storage and shipment by
         common carrier, and all prices shall include standard commercial packaging. The City will not accept substitutes of any kind. Any
         substitutes or material not meeting specifications will be returned at the Bidder‟s expense. Payment will be made only after City receipt
         and acceptance of materials or services.

5.03     SAFETY STANDARDS: All manufactured items and fabricated assemblies shall comply with applicable requirements of the
         Occupational Safety and Health Act of 1970 as amended, and be in compliance with Chapter 442, Florida Statutes. Any toxic substance
         listed in Section 38F-41.03 of the Florida Administrative Code delivered as a result of this order must be accompanied by a completed
         Material Safety Data Sheet (MSDS).

5.04     ASBESTOS STATEMENT: All material supplied must be 100% asbestos free. Bidder, by virtue of bidding, certifies that if awarded any
         portion of the ITB he will supply only material or equipment that is 100% asbestos free.

5.05     OTHER GOVERNMENTAL ENTITIES: If the Bidder is awarded a contract as a result of this ITB, he will, if he has sufficient capacity or
         quantities available, provide to other governmental agencies, so requesting, the products or services awarded in accordance with the
         terms and conditions of the ITB and resulting contract. Prices shall be F.O.B. delivered to the requesting agency.

5.06     VERBAL INSTRUCTIONS PROCEDURE: No negotiations, decisions, or actions shall be initiated or executed by the Contractor as a
         result of any discussions with any City employee. Only those communications which are in writing from an authorized City
         representative may be considered. Only written communications from Contractors, which are assigned by a person designated as
         authorized to bind the Contractor, will be recognized by the City as duly authorized expressions on behalf of Contractors.

5.07     INDEPENDENT CONTRACTOR: The Contractor is an independent contractor under this Agreement. Personal services provided by the
         Proposer shall be by employees of the Contractor and subject to supervision by the Contractor, and not as officers, employees, or
         agents of the City. Personnel policies, tax responsibilities, social security, health insurance, employee benefits, purchasing policies
         unless otherwise stated in this ITB, and other similar administrative procedures applicable to services rendered under this contract
         shall be those of the Contractor.

5.08     INDEMNITY/HOLD HARMLESS AGREEMENT: The Contractor agrees to protect, defend, indemnify, and hold harmless the City of Fort
         Lauderdale and its officers, employees and agents from and against any and all losses, penalties, damages, settlements, claims, costs,
         charges for other expenses, or liabilities of every and any kind including attorney fees, in connection with or arising directly or indirectly
         out of the work agreed to or performed by Contractor under the terms of any agreement that may arise due to the bidding process.
         Without limiting the foregoing, any and all such claims, suits, or other actions relating to personal injury, death, damage to property,
         defects in materials or workmanship, actual or alleged violations
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       of any applicable Statute, ordinance, administrative order, rule or regulation, or decree of any court shall be included in the
       indemnity hereunder.

5.09   TERMINATION FOR CAUSE: If, through any cause, the Contractor shall fail to fulfill in a timely and proper manner its obligations under
       this Agreement, or if the Contractor shall violate any of the provisions of this Agreement, the City may upon
       written notice to the Contractor terminate the right of the Contractor to proceed under this Agreement, or with such part or
       parts of the Agreement as to which there has been default, and may hold the Contractor liable for any damages caused to the City by
       reason of such default and termination. In the event of such termination, any completed services performed by the Contractor under
       this Agreement shall, at the option of the City, become the City‟s property and the Contractor shall be entitled to receive equitable
       compensation for any work completed to the satisfaction of the City. The Contractor, however, shall not be relieved of liability to the
       City for damages sustained by the City by reason of any breach of the Agreement by the Contractor, and the City may withhold any
       payments to the Contractor for the purpose of setoff until such time as the amount of damages due to the City from the Contractor can
       be determined.

5.10   TERMINATION FOR CONVENIENCE: The City reserves the right, in its best interest as determined by the City, to cancel contract by
       giving written notice to the Contractor thirty (30) days prior to the effective date of such cancellation.

5.11   CANCELLATION FOR UNAPPROPRIATED FUNDS: The obligation of the City for payment to a Contractor is limited to the availability of
       funds appropriated in a current fiscal period, and continuation of the contract into a subsequent fiscal period is subject to appropriation
       of funds, unless otherwise authorized by law.

5.12   RECORDS/AUDIT: The Contractor shall maintain during the term of the contract all books of account, reports and records in
       accordance with generally accepted accounting practices and standards for records directly related to this contract. The form of all
       records and reports shall be subject to the approval of the City‟s Internal Auditor. The Contractor agrees to make available to the City‟s
       Internal Auditor, during normal business hours and in Broward, Dade or Palm Beach Counties, all books of account, reports and
       records relating to this contract for the duration of the contract and retain them for a minimum period of one (1) year beyond the last day
       of the contract term.

5.13   PERMITS, TAXES, LICENSES: The successful Contractor shall, at his own expense, obtain all necessary permits, pay all licenses, fees
       and taxes, required to comply with all local ordinances, state and federal laws, rules and regulations applicable to business to be carried
       on under this contract.

5.14   LAWS/ORDINANCES: The Contractor shall observe and comply with all Federal, state, local and municipal laws, ordinances rules and
       regulations that would apply to this contract.

5.15   NON-DESCRIMINATION: There shall be no discrimination as to race, sex, color, creed, age or national origin in the operations
       conducted under this contract.

5.16   UNUSUAL CIRCUMSTANCES: If during a contract term where costs to the City are to remain firm or adjustments are restricted by a
       percentage or CPI cap, unusual circumstances that could not have been foreseen by either party to the contract occur, and those
       circumstances significantly affect the Contractor‟s cost in providing the required items or services, then the Contractor may request
       adjustments to the costs to the City to reflect the changed circumstances. The circumstances must be beyond the control of the
       Contractor, and the requested adjustments must be fully documented. The City may, after examination , refuse to accept the adjusted
       costs if they are not properly documented, increases are considered to be excessive, or decreases are considered to be insufficient. In
       the event the City does not wish to accept the adjusted costs and the matter cannot be resolved to the satisfaction of the City, the City
       will reserve the following options:

       1.   The contract can be canceled by the City upon giving thirty (30) days written notice to the Contractor with no penalty to the
            City or Contractor. The Contractor shall fill all City requirements submitted to the Contractor until the termination date contained in
            the notice.

       2.   The City requires the Contractor to continue to provide the items and services at the firm fixed (non-adjusted) cost until the
            termination of the contract term then in effect.

       3.   If the City, in its interest and in its sole opinion, determines that the Contractor in a capricious manner attempted to use this section
            of the contract to relieve themselves of a legitimate obligation under the contract, and no unusual circumstances had occurred, the
            City reserves the right to take any and all action under law or equity. Such action shall include, but not be limited to, declaring the
            Contractor in default and disqualifying him for receiving any business from the City for a state period of time.

       If the City does agree to adjusted costs, these adjusted costs shall not be invoiced to the City until the Contractor receives notice in
       writing signed by a person authorized to bind the City in such matters.

5.17   ELIGIBILITY: If applicable, the Contractor must first register with the Department of State of the State of Florida, in accordance with
       Florida State Statutes, prior to entering into a contract with the City.

5.18   PATENTS AND ROYALTIES: The Contractor, without exception, shall indemnify and save harmless the City and its employees from
       liability of any nature and kind, including cost and expenses for or on account of any copyrighted, patented or un-patented invention,
       process, or article manufactured or used in the performance of the contract, including its use by the City. If the Contractor uses any
       design, device, or materials covered by letters, patent or copyright, it is mutually agreed and understood without exception that the bid
       prices shall include all royalties or costs arising from the use of such design, device, or materials in any way involved in the work.

5.19   ASSIGNMENT: Contractor shall not transfer or assign the performance required by this ITB without the prior written consent of the City.
       Any award issued pursuant to this ITB, and the monies, which may become due hereunder, are not assignable except with the prior
       written approval of the City Manager or selected designee.
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                                                                                                             City of Fort Lauderdale
                                                                                              RFP #302-8297, Citizen Response System
                                                                                                                            09/16/11

5.20   LITIGATION VENUE: The parties waive the privilege of venue and agree that all litigation between them in the state courts shall take
       place in Broward County, Florida and that all litigation between them in the federal courts shall take place in the Southern District in and
       for the State of Florida.




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                                                                                                City of Fort Lauderdale
                                                                                 RFP #302-8297, Citizen Response System
                                                                                                               09/16/11
                               PART I - INTRODUCTION/INFORMATION

01. PURPOSE

      The City of Fort Lauderdale, Florida (City) is seeking proposals from qualified firms, hereinafter
      referred to as the vendor/contractor, to FURNISH AND INSTALL A CITIZEN RESPONSE
      SOFTWARE SYSTEM for the City of Fort Lauderdale, in accordance with the terms, conditions, and
      specifications contained in this Request for Proposals (RFP).

02. INFORMATION OR CLARIFICATION

      For information concerning procedures for responding to this RFP, contact Purchasing Manager, Kirk
      W. Buffington, C.P.M., at (954) 761-5140. Such contact shall be for clarification purposes only.
      Material changes, if any, to the scope of services or bidding procedures will only be transmitted by
      written addendum.

      It is preferred that all questions be submitted in writing to the Purchasing Division, 100 North Andrews
      Avenue, Fort Lauderdale, FL, 33301, ATTN: Kirk Buffington. To facilitate prompt receipt of
      questions, they may be sent via FAX to (954) 761-5576 or e-mail to: kirkb@ci.ftlaud.fl.us. Questions of
      a material nature must be received prior to the cut-off date specified in the RFP Schedule. Proposers
      please note: No part of your proposal can be submitted via FAX. The entire proposal must be submitted
      in accordance with the Instructions to Proposers contained in this RFP.

03. ELIGIBILITY

      To be eligible to respond to this RFP, the proposing firm must demonstrate that they, or the principals
      assigned to the project, have successfully completed services, similar to those specified in the Scope of
      Services section of this RFP, to at least one City similar in size and complexity to the City of Fort
      Lauderdale.

04.   MINORITY-WOMEN BUSINESS ENTERPRISE PARTICIPATION

      It is the desire of the City of Fort Lauderdale to increase the participation of minority (MBE) and
      women-owned (WBE) businesses in its contracting and procurement programs. While the City does not
      have any preference or set aside programs in place, it is committed to a policy of equitable participation
      for these firms. Proposers are requested to include in their proposals a narrative describing there past
      accomplishments and intended actions in this area. If Proposers are considering minority or women
      owned enterprise participation in their proposal, those firms, and their specific duties have to be
      identified in the proposal. If a Proposer is considered for award, he will be asked to meet with City staff
      so that the intended MBE/WBE participation can be formalized and included in the subsequent contract.

      See General Conditions Section 1.08 for MBE and WBE definitions.

05.   Certification by Broward County, Florida

If awarded a contract or purchase order as a result of this solicitation, and if the awarded
contractor/vendor is claiming minority status in accordance with Section 1.08 of the General
Conditions, then said awarded contractor/vendor shall apply for certification by Broward County,
Florida, Division of Equal Employment and Small Business Opportunity. Contractor/vendor shall
provide documentation of application status, and once approved or disapproved by Broward County,
must also provide that documentation to the Purchasing Division of the City of Fort Lauderdale.




                                                                                                                     9
                                                                                              City of Fort Lauderdale
                                                                               RFP #302-8297, Citizen Response System
                                                                                                             09/16/11


                                            PART II - RFP SCHEDULE


Release RFP                                                                             03/06/2000


Last Date for Receipt of Questions of a Material Nature                                 04/10/2000


Addendum Release (If required)                                                          04/13/2000


PROPOSAL DUE (Prior to 2:00 PM)                                                         05/04/2000

Review of proposals received and initial ranking by Selection/Evaluation Committee
TENTATIVE 05/18/2000

Presentations by “short listed” proposers
TENTATIVE – week of 06/05/2000

Contract award by the Fort Lauderdale City Commission
TENTATIVE June 20, 2000 or July 5, 2000




                                                                                                                  10
                                                                                                  City of Fort Lauderdale
                                                                                   RFP #302-8297, Citizen Response System
                                                                                                                 09/16/11

                                    PART III - SPECIAL CONDITIONS

01.   GENERAL CONDITIONS

      City of Fort Lauderdale General Conditions Form G-107 Rev. 11/98 (GC) are included and made a part
      of this RFP.

02.   VARIANCES

      While the City allows Contractors to take variances to the RFP terms, conditions, and specifications, the
      number and extent of variances taken will be considered in determining proposal responsiveness and in
      allocating proposal evaluation points. See Section 1.06 of GC.

03.   PUBLIC ENTITY CRIMES

      A person or affiliate who has been placed on the convicted vendor list following a conviction for a
      public entity crime may not submit a bid on a contract to provide any goods or services to a public
      entity, may not submit a bid on a contract with a public entity for the construction or repair of a public
      building or public work, may not submit bids on leases of real property to a public entity, may not be
      awarded or perform work as a contractor, supplier, subcontractor, or consultant under a contract with
      any public entity, and may not transact business with any public entity in excess of the threshold amount
      provided in section 287.017,Florida Statutes, for category two(2) for a period of 36 months from the
      date of being placed on the convicted vendor list.

04.   NEWS RELEASES/PUBLICITY

      News releases, publicity releases, or advertisements relating to this contract or the tasks or projects
      associated with the project shall not be made without prior City approval.

05.   RFP DOCUMENTS

      The Contractor shall examine this RFP carefully. Ignorance of the requirements will not relieve the
      Contractor from liability and obligations under the Contract.

06.   PROPOSERS' COSTS

      The City shall not be liable for any costs incurred by Proposers in responding to this RFP.

07.   RULES AND PROPOSALS

      The signer of the proposal must declare that the only person(s), company or parties interested in the
      proposal as principals are named therein; that the proposal is made without collusion with any other
      person(s), company or parties submitting a proposal; that it is in all respects fair and in good faith,
      without collusion or fraud; and that the signer of the proposal has full authority to bind the principal
      Proposer.

08.   CONFIDENTIAL INFORMATION

      Florida law provides that municipal records shall at all times be open for personal inspection by any
      person. Section 119.01, F.S., The Public Records Law. Information and materials received by City in
      connection with all Proposer's response shall be deemed to be public records subject to public inspection
      upon award, recommendation for award or 10 days after bid opening, whichever occurs first. However,
      certain exemptions to the public records law are statutorily provided for in Section 119.07, F.S.
      Therefore, if the Proposer believes any of the information contained in his or her response is exempt
      from the Public Records Law, then the Proposer must in his or her response specifically identify the
                                                                                                                      11
                                                                                                  City of Fort Lauderdale
                                                                                   RFP #302-8297, Citizen Response System
                                                                                                                 09/16/11
      material that is deemed to be exempt and cite the legal authority for the exemption, otherwise, the City
      will treat all materials received as public records.

09.   ADDITIONAL ITEMS/SERVICES

      The City may require additional items or services of a similar nature, but not specifically listed in the
      contract. The Contractor agrees to provide such items or services, and shall provide the City prices on
      such additional items or services based upon a formula or method, which is the same, or similar to that
      used in establishing the prices in his proposal. If the price(s) offered are not acceptable to the City, and
      the situation cannot be resolved to the satisfaction of the City, the City reserves the right to procure
      those items or services from other vendors, or to cancel the contract upon giving the Contractor thirty
      (30) days written notice.

10.   OWNERSHIP OF WORK

      The City shall have full ownership and the right to copyright, otherwise limit, reproduce, modify, sell,
      or use all of the work or product produced under this contract without payment of any royalties or fees
      to the Contractor.

11.   INDEPENDENT CONTRACTOR

      The Contractor is an independent contractor under this Agreement. Personal services provided by the
      Contractor shall be by employees of the Contractor and subject to supervision by the Contractor, and not
      as officers, employees, or agents of the City. Personal policies, tax responsibilities, social security,
      health insurance, employee benefits, purchasing policies and other similar administrative procedures
      applicable to services rendered under this Contract shall be those of the Contractor.

12.   UNCONTROLLABLE CIRCUMSTANCES ("Force Majeure")

      The City and Contractor will be excused from the performance of their respective obligations under this
      agreement when and to the extent that their performance is delayed or prevented by any circumstances
      beyond their control including, fire, flood, explosion, strikes or other labor disputes, act of God or
      public emergency, war, riot, civil commotion, malicious damage, act or omission of any governmental
      authority, delay or failure or shortage of any type of transportation, equipment, or service from a public
      utility needed for their performance, provided that:

      A.      The non performing party gives the other party prompt written notice describing the particulars
              of the Force Majeure including, but not limited to, the nature of the occurrence and its expected
              duration, and continues to furnish timely reports with respect thereto during the period of the
              Force Majeure;

      B.      The excuse of performance is of no greater scope and of no longer duration than is required by
              the Force Majeure;

      C.      No obligations of either party that arose before the Force Majeure causing the excuse of
              performance are excused as a result of the Force Majeure; and

      D.      The non-performing party uses its best efforts to remedy its inability to perform.

      Notwithstanding the above, performance shall not be excused under this Section for a period in excess
      of two (2) months, provided that in extenuating circumstances, the City may excuse performance for a
      longer term. Economic hardship of the Contractor will not constitute Force Majeure. The term of the
      agreement shall be extended by a period equal to that during which either party's performance is
      suspended under this Section.



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                                                                                                  City of Fort Lauderdale
                                                                                   RFP #302-8297, Citizen Response System
                                                                                                                 09/16/11

                                             SCOPE OF SERVICES

       The City of Fort Lauderdale, Florida is soliciting proposals from qualified firms to furnish and install a
       CITIZEN RESPONSE system. The proposed system is to be “turn-key”, and must meet the MINIMUM
       requirements of this Request.

Background

        The selected Vendor must have demonstrated successful performance on installations of a nature similar
        to that requested by this RFP. References for a minimum of four such successfully operational systems
        (it is preferred that references be for government installations), implemented within the last three years
        must be supplied
        This RFP is intended to be functional in nature to allow Vendors to make the best use of any of their
        already-developed systems and to be creative in their approach to meeting the RFP requirements. This
        should encourage the participation of the greatest number of qualified companies to submit proposals.


The City of Fort Lauderdale is seeking a citizen/City Commission request tracking application to
replace an existing, character-based application. The primary purpose of the application is to enable
the Office of Citizen Services to coordinate citywide requests and responses for information, service
and other types of requests. A secondary purpose is to originate and track various items within each
department for their own administration. The desired application would be Windows-based and web
enabled, with the capability of enhancing responsiveness and managing communications in a
systematic manner. In general, such an application would:

       include a database to track approximate 200+ new requests per month
       maintain citizen/requestor contact information
       generate acknowledgement and response letters
       accept scanned documents related to individual requests/complaints to complete an electronic
        file accessible to all users
       include report writing features (both tabular and graphical) to generate tracking, productivity,
        and effectiveness reports
       provide linkage to all City departments with Microsoft Outlook e-mail transmittal of
        request/complaint, background information, response to citizens/
        Commissioners, and closeout materials
       integrate with a City-provided geofile to enhance access to information and allow the
        opportunity for assessment of systemic problems requiring programmatic response and/or
        organizational changes to maximize institutional effectiveness




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                                                                                          City of Fort Lauderdale
                                                                           RFP #302-8297, Citizen Response System
                                                                                                         09/16/11


FUNCTIONAL REQUIREMENTS

1) Case Data Input Requirements

1.1 Automatic generation of request date (today’s date) with override capability

                                                                           Comply: ____________

1.2 Automatic generation of unique case number, with capability to differentiate
Departments’ originating case number. (For example, perhaps “MGR”
(originating from City Manager’s Office) can be the precedent of one set of case
numbers and “PD” (Police Department) can be the precedent of another set of case
numbers.)                                                                 Comply: ____________

1.3 Fields to enter requestor’s name, address, two phone numbers and e-mail address
                                                                         Comply: ____________

1.4 Field to enter request origination (City’s web site, phone call, e-mail, letter,
Commissioner, etc.) via either pull-down menu or checkbox                      Comply: ____________

1.5 Application should be web-enabled so that, at a minimum, requests for service
from citizens can be input via City’s website. Web entry to include application-like
form that would populate application input screen and automatically send web item
to a designated City employee                                              Comply: ____________


1.6 Field to enter location of request by address or landmark. Method should be
available to insure “request location” input is consistent (NE versus Northeast,
Ave versus Avenue, etc. (if not able to check address against City’s
Geofile/requirement listed in #9)                                           Comply: ____________


1.7 Field for pull-down request type choose from user-defined list         Comply: ____________

1.8 Populate Commission District field (Reference Geofile #9)              Comply: ____________

1.9 Populate Neighborhood District (Reference Geofile #9)                  Comply: ____________

1.10 Populate Police District (Reference Geofile #9)                       Comply: ____________

1.11 Allow for request codes to be categorized under broader categories. For example, the request
code “tree trimming” would fall under a broader category of “routine maintenance.”

                                                                           Comply: ____________

1.12 Ability to flag high priority for a call                              Comply: ____________


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                                                                                           City of Fort Lauderdale
                                                                            RFP #302-8297, Citizen Response System
                                                                                                          09/16/11




1.13 Field to manually enter a subject of the request                      Comply: ____________

1.14 Field to enter notes with unlimited length for free-form comments with spell check and editing
capability
                                                                          Comply: ____________

1.15 Notes field comments should be automatically dated and reflect typist’s name

                                                                           Comply: ____________

1.16 Automatic generation of acknowledgment letter                         Comply: ____________

1.17 Requestor’s information should be entered only once and populated throughout the remainder of
the database.
                                                                         Comply: ____________

1.18 Recurring requestors’ data should automatically populate pertinent fields (e.g. requests
consistently received by Commissioners or a Neighborhood Association President)
                                                                           Comply: ____________

1.19 Availability of one or two fields that could be used by departments for their own specific needs
(e.g. Construction Services tracks requests by permit number).

2) Dispatch/Routing Requirements

2.1 Automatic e-mail generation notifying assignee of item that must integrate with the City’s
networked (Exchange server) Microsoft Outlook e-mail application
                                                                          Comply: ____________

2.2 Allow for multiple reassignments and co-assignments                    Comply: ____________

2.3 Allow for e-mail copy to a staff and/or supervisor for informational purposes only (not assigned/no
action required)                                                            Comply: ____________


2.4 Allow for generation of history of assignees                           Comply: ____________

2.5 Generate tickler/suspense and due dates. These dates should be automatically generated by the
type of category selected, and allow for manual override.                Comply: ____________

2.6 Report status of case by open, deferred, pending and closed items      Comply: ____________




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                                                                                       City of Fort Lauderdale
                                                                        RFP #302-8297, Citizen Response System
                                                                                                      09/16/11




3) Backup Attachments Requirements

3.1 Scan and attach documents to case                                   Comply: ____________

3.2 Link or store electronic documents with the case (Microsoft Word or Excel documents, digital
photos, etc.)                                                            Comply: ____________

3.3 Link or store Microsoft Outlook e-mails with the case               Comply: ____________

3.4 View list/history of related correspondence                         Comply: ____________

4) Track/Follow-up Requirements

4.1 Determine who is currently assigned to the task                     Comply: ____________

4.2 Generate tickler/reminder e-mail to assignee                        Comply: ____________

4.3 Allow assignee to update status                                     Comply: ____________

5) Close the Case Requirements

5.1 Automatic generation of closing date (today), with override capability Comply: ____________

5.2 Free-form notes field to document resolution of item                Comply: ____________

5.3 Ability to manually enter “actual time expended”                    Comply: ____________

5.4 Capability for automatic letter generation to citizen as needed     Comply: ____________

5.5 Ability to cut and paste from MS Outlook, MS Word, etc. into the closing comments
                                                                          Comply: ____________

6) Query Capabilities

6.1 Specific query needs/query by:
     Requestor name
     City department
     Case number
     Open, deferred, pending and closed
     Suspense/tickler items
     Date and/or date range
     Service location
     Assignee and co-assignee                                          Comply: ____________




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                                                                                          City of Fort Lauderdale
                                                                           RFP #302-8297, Citizen Response System
                                                                                                         09/16/11




6.2 Save commonly used queries                                            Comply: ____________

6.3 Support multiple condition queries and partial matches                Comply: ____________

6.4 Allow search on any field in the database for specific values and/or partial matches.
                                                                            Comply: ____________

7) Report Capabilities

7.1 Standard reports should include:
            Reports by Commission district
            Reports by requestor
            Reports by problem types
            Reports by date range selection
            Reports on resolution time
            Reports listing cases either open or closed, subject matter by Commission District
            Reports by number (count) of cases that are open/closed, by Commission District,
       Police District, Neighborhood District, department, assignee or co-assignee
                                                                           Comply: ____________

7.2 Option to display report data graphically                             Comply: ____________

7.3 Ability to produce ad hoc reports, reporting on any field in the database, via built-in report
generator or Seagate Crystal Reports                                         Comply: ____________

8) Table Maintenance Requirements

8.1 User maintained City Departments                                      Comply: ____________

8.2 User maintained category and request type codes                       Comply: ____________

9) Geofile Requirements

9.1 An important function of this application is the ability to standardize entered addresses. The
selected vendor will be provided an ASCII file listing valid addresses in the City, their corresponding
Commission, Neighborhood and Police Districts. The application must verify the “location of request”
address is a valid address by checking this geofile. After entry and verification of the address, the
application must populate the Commission, Neighborhood and Police District fields. An alert must be
provided if the address is not matched in the geofile. The application must also have the capability to
allow the user to override and manually enter an address or landmark.

                                                                          Comply: ____________


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                                                                                           City of Fort Lauderdale
                                                                            RFP #302-8297, Citizen Response System
                                                                                                          09/16/11




10) Other Application Requirements

10.1 Ability to export requestor data for labels or mail merge              Comply: ____________

10.2 Automatic generation of follow-up letter/form for survey purposes, after a specified period of
time past closing of item
                                                                          Comply: ____________

10.3 The application must be able to export data in a format that will allow for production of graphical
reports in an application such as Excel (.xls format).
                                                                            Comply: ____________

10.4 The City will work with the selected vendor to link the Citizen Response System to the City’s
GIS application. However, if this cannot be accomplished, the vendor’s application must be able to
export the data in .dbf format, in order to import this information to the GIS application.

                                                                            Comply: _____________

11) Security Requirements

11.1 Security should be able to be determined, set and modified by a City employee acting as system
administrator.
                                                                           Comply: ____________

11.2 Access should set by function, module type or particular screens for an employee or groups of
employees.

                                                                            Comply: ____________

11.3 Certain information, such as cases in progress, should be allowed to be accessed only by certain
groups of authorized personnel.
                                                                           Comply: ____________

11.4 Authority to “close the case” to be restricted to certain City employees
                                                                            Comply: ____________

11.5 Password expiration should be able to be set for a certain number of days and user provided with
a “new password prompt”.                                                   Comply: ____________

11.6 Module or screen access should be able to be restricted to read only or read/write.

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                                                                                            City of Fort Lauderdale
                                                                             RFP #302-8297, Citizen Response System
                                                                                                           09/16/11
                                                                             Comply: ____________




11.7 Program should be capable of producing a daily audit report, on demand, that tracks employee
login, date, time and before and after image of all maintenance performance. In addition, each
individual file record must contain the employee login, date and time of the last update to the record.

                                                                             Comply: ____________


12.0 Training Requirements

12.1 A “train the trainer” approach is desired with on-site training at City Hall. The City Hall training
room has ten student seats with computers. It is anticipated twenty (20) employees will attend the user
training sessions and four to six (4-6) employee will attend the administrative/technical sessions.
Vendor should describe methodology by which the training will occur and provide course outlines,
including content, length, etc.
                                                                              Comply: ____________
13.0 Documentation

13.1 Detailed specifications and product description sheets should be provided as part of the vendor’s
RFP response.                                                              Comply: ____________

13.2 The successful vendor must provide two (2) complete sets of administration/technical manuals
and three (3) sets of user documentation for proposed application. The documentation must be allowed
to be reproduced, strictly for City employee use. Desktop procedures (quick reference guide) shall be
developed for the City’s employees who would contain detailed procedures that guide users how to
accomplish specific tasks while using the proposed application.
                                                                          Comply: ____________

Year 2000 Compliance

All software must be Year 2000 compliant. Year 2000 compliant means that the software is capable of
recording and maintaining all dates in a format which includes a four (4) digit year representing
century and year, and which will allow all valid year data values within the four (4) digits. In addition,
software shall be able to accurately process date/time data (including, but no limited to, calculating,
comparing, and sequencing) from, into and between the twentieth and twenty-first centuries, and the
years 1999 and 2000 and leap year calculations to the extent that other information technology, used in
combination with the information technology being acquired, properly exchanges date/time data with
it.

                                                                             Comply: ____________

Hardware Information
                                                                                                                19
                                                                                          City of Fort Lauderdale
                                                                           RFP #302-8297, Citizen Response System
                                                                                                         09/16/11


Server – The City will provide the server. Vendor should list required specifications for the server
including, but not limited to: operating system, disk space, memory and CPU speed.

                                                                           Comply: ____________




Workstations – The City has a variety of microcomputers that will need to access the citizen response
system software. Specifications of existing microcomputers range as follows. Vendor should list
minimum required specifications of workstations.

Operating system: Win95 or WinNT
Memory: 32MB to 128MB
Speed: 100MHz – 500MHz

                                                                           Comply: ____________

Software Requirements

It is estimated the City will require approximately sixty (60) workstations to access the application,
with the concurrent access estimated at forty (40).

For in-house support purposes, the City requires that all server software run on a WindowsNT or HP-
UX operating system.

                                                                           Comply: ____________

The City would prefer the vendor utilize an Informix or Oracle relational database or Microsoft SQL
Server. Proposer shall specify type of database proposed.

                                                                           Comply: ____________

Vendor should include in “Proposer’s Detailed Costs” Sheet any database license fees, in addition to
any application license fees.

                                                                           Comply: ____________
Networking Requirements

The City of Fort Lauderdale has an enterprise network using Ethernet and TCP/IP to connect virtually
every City building in a 12-mile radius. All remote offices are connected to this network by at least
56K modem or Frame Relay. In addition, other remote sites are connected by a 128k ISDN. The
workstations are connected via a 10-Base-T hub using twisted pair.

Proposer must either use the media installed as part of the City enterprise network to connect
components of the Citizen Response System, or install a separate network and provide a method of
bridging to the City’s enterprise network.
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                                                                                             City of Fort Lauderdale
                                                                              RFP #302-8297, Citizen Response System
                                                                                                            09/16/11
                                                                             Comply: ____________




Printing Requirements

The Citizen Response System application is required to print to any of the City’s network printers.
Most printers are Hewlett Packard brand, connected to the network via jet direct (Ethernet) device.
Other printers are connected directly to the computer workstation via the parallel port.
                                                                           Comply: ____________
Vendor Installation

The vendor shall install all server software and shall install appropriate software on approximately 60-
65 clients. City personnel will be available for training and assistance in the client software installs.

                                                                             Agreed: _____________
Timeline Requirement

Proposer shall include as a part of the RFP response, a complete and detailed matrix reflecting
proposer’s timeline for completion. This timeline shall include all phases of the proposed application
installation, including, but not necessarily limited to the projected number of days/weeks from date of
formal award to City acceptance of a fully functional system.
                                                                             Comply: ____________

Performance and Acceptance Criteria

The trial performance and acceptance period shall begin on the first day of acceptance testing and shall
end with the application has met the standard of performance for thirty (30) consecutive calendar days
operation as set forth in this section. In addition, all software included in the application shall operate
in conformity with the manufacturer’s published specifications.

In the event the application does not meet the standard of performance during the initial thirty (30)
consecutive calendar days, the standard of performance test shall continue on a day-by-day basis until
the standard of performance is met for a total of thirty (30) consecutive days.

If the application fails to meet the standard of performance after sixty (60) calendar days from the
commencement of the performance period, the City shall have the option of terminating this contract.

If the City determines that the termination of the contract is warranted, the Proposer shall remove the
application at no cost to the City. The City’s option to terminate this contract will remain in effort
until such time as successful standard of performance is attained, or until it is determined that the
application fails to perform in accordance with the RFP specifications.

During the performance acceptance period, a variety of tests will be performed to test the operation and
performance of the proposed application.
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If the application successfully completes acceptance testing prior to the acceptance date specified in
the contract, the acceptance date shall be changed accordingly.

                                                                            Agreed: _____________

Software Support/Maintenance Requirements

City requires a toll-free phone number to call for application software support, five (5) days a week,
and twelve (12) hours/day (5 x 12) between the hours of 8:00 AM and 8:00 PM EST. Maximum one-
hour response time for non-critical calls and immediate response for emergency (down) calls. The
proposed application will be heavily used Citywide and is crucial to be up and operational at all times
to serve the City of Fort Lauderdale staff and citizens.

The City requires the vendor to guarantee to maintain the proposed application and future releases for a
period of ten (10) years. The City also requires the vendor to install software maintenance releases.

Proposer should describe process by which software support is available. Include any other services
available, such as electronic services.

Proposer should describe method and pricing by which upgrades, general maintenance releases, and
patches are acquired and installed. The application software support fees should include software
revision updates.

Proposers should also include on Proposer’s Cost Information Sheet, a total of two (2) additional
years of application software support costs following one year from the date of the City’s acceptance
of a fully installed, tested and operational application, in accordance with the RFP specifications
(total of three (3) years). The two years extended software maintenance support fees shall be based on
the following:

       A firm, fixed annual cost, for a two (2) year period commencing upon warranty
       expiration
                                      - OR –
       A two (2) year guaranteed maximum escalation percentage not to exceed 5% per
       year or CPI (whichever is less) for years two (2) and three (3).



Also include on Proposer’s Cost Information Sheet a separate line item cost for database
(Oracle/Informix/Microsoft SQL Server) software support fees, if applicable.

Proposers should describe methodology which custom programming changes would be accomplished.


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                                                                         Comply: ____________

RFP OUTLINE
         Section       Title                               Description
                   Introduction &   This section contains information about how to submit
                   Background       a proposal, and describes the proposal contents, format
                                    and background.
                   Technical        This section contains all requirements for equipment
                   Requirements     and software for the proposed system(s).
                   Service &        This section contains all requirements for ongoing
                   Maintenance      system maintenance and other services over the life of
                   Requirements     the system(s).
                   Performance      This section contains all requirements for the initial
                   Requirements     and ongoing performance of the system(s).
                   Implementation   This section contains all requirements for the conduct
                   Requirements     and completion of the implementation period.
                   Contract         This section defines the general business relationship
                   Requirements     to be established with the Vendor.
                   Price            This section describes the pricing details required and
                   Requirements     the payment and other related terms
                   Appendices       This section contains the response forms to be used as
                                    well as explanatory diagrams.


1.2      PROPOSAL PROCESS INSTRUCTIONS
1.2.1    Obtaining RFP
         A copy of the RFP and questions relating to the method of response and purchasing procedures
         may be addressed to the following:
         Mr. Kirk Buffington, C.P.M., Purchasing Manager
         The City of Fort Lauderdale Purchasing Department
         100 N. Andrews Ave.
         Fort Lauderdale Florida 33301
         Phone: 954-761-5145
1.2.2    Proposal Submittal
         Proposals Due: Per Paragraph 1.5.1
          Submit TEN (10) copies
          (one original and 9
          copies) of proposal to:    Mr. Kirk Buffington, Purchasing Manager
                                     The City of Fort Lauderdale Purchasing Department
                                     100 N. Andrews Ave.
                                     Fort Lauderdale, Florida 33301
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                                                                                             City of Fort Lauderdale
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          Mark Package:                The City of Fort Lauderdale Citizen Response System
                                       Proposal Number 302-8297
                                       Due Date: May 4th, 2000 @ 2:00 P.M.


1.2.4   Proposal Conditions
        Submission and Receipt of Proposals
        1. Proposals must use the form(s) furnished by the City.
        2. The Proposer in ink must initial proposals having any erasures or corrections. Proposals shall
           be typewritten or filled in with pen and ink. Manual signature must be in ink.
        3. It will be the sole responsibility of the Proposer to have their proposal delivered to the
           Purchasing office before the closing hour and date shown for receipt of proposals.
        4. The proposal response should show the following information:
            a) Your return mailing address in the upper left-hand corner.
            b) Proposal Number - write or type the proposal number that appears on the first page of the
               proposal form on the line for it on the front of the envelope.
            c) Proposal Items - write or type the title of the proposal on line "Sealed proposal for:
               Citizen Response System."
        5) Late proposals will not be accepted and will be returned unopened.
        6) Proposals transmitted by facsimile will not be accepted.
        7) Any costs associated with preparing proposals in response to this RFP are the sole
           responsibility of the Vendors.
        8) Completion of Proposal Forms: Proposer is to fill in all of the blank spaces on the proposal
           forms and return all pages which marks have been made.
        9) Signature Required: All proposals must show the company name and be signed by a company
           officer or employee who has the authority to bind the company or firm by their signature. All
           manual signatures must be original - no rubber stamp, photocopy, etc.
        10) Prices to be Firm: Proposer certifies that prices, terms and conditions in the proposal will be
            firm for acceptance for a period of one hundred twenty (120) days from the date of proposal
            opening unless otherwise stated by the City. Proposals may not be withdrawn before the
            expiration of one hundred twenty (120) days. Prices shall be firm, with no escalator clauses
            unless specified by the City. Proposals may be withdrawn after one hundred twenty (120)
            days only upon written notification to the City.
        11) Additional work if any requested by the City during the term of the contract will be paid for on
            a time and material basis utilizing rates quoted in the proposal. The City Project Manager must
            approve change Orders. Changes may involve deletions (credits) as well as additions.
        12) Extensions: If there is an error in extensions (mathematical calculations), unit prices will
            prevail.




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                                                                                    City of Fort Lauderdale
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13) Delivery: All items are to be F.O.B. Destination, delivered with freight charges prepaid and
    included, to designated addresses as specified by the City on its purchase order(s) or in
    letter(s) of authorization.
14) Signed Proposal Considered an Offer: This signed proposal is considered an offer on the part
    of the Proposer; which offer shall be considered accepted upon approval by the City
    Commission of the City of Fort Lauderdale. The City of Fort Lauderdale will issue a
    purchase order or a letter of authorization to the successful Proposer, as authorization for
    delivery of the items awarded subject to requirements of detailed specifications and those
    contained herein.
15) In the event of default on the part of the Proposer after such acceptance, the City may take
    such action, as it deems appropriate including legal action for damages or specific
    performance.
16) Permits: The Vendor shall obtain and pay for all permits, licenses and approvals necessary for
    the execution of the contract. The vendor shall comply with all of the laws, ordinances, rules,
    orders, and regulations relating to performance of work.
17) Default Provisions: In the event of default by the Proposer, the City reserves the right to
    procure the item(s) proposed from other sources and hold the Proposer responsible for excess
    costs incurred as a result. A contractor who defaults on a City contract may be banned from
    doing business with the City for a period of 36 months from the date of default.
18) Acceptance of Materials: The material delivered, as a result of this proposal shall remain the
    property of the seller until, acceptance by the City.
19) Manufacturers' Certifications: The City reserves the right to obtain separate manufacturer
    certification of all statements made in the proposal.
20) Taxes: The City of Fort Lauderdale is exempt from any taxes imposed by the State and
    Federal government. Exemption certificates will be provided upon request.
21) Conflict of Instructions: If a conflict exists between the General Conditions and instructions
    contained herein, and the Specific Conditions and instructions contained herein, the specifics
    shall govern.
22) Exceptions to Specifications: For purposes of evaluation, Proposer must indicate any
    exception to the specifications. The City will not determine exceptions based on a review of
    any attached sales or manufacturer's literature. Where deviations from the requirements may
    result in lower cost and/or improved performance, Vendors are encouraged to describe, in
    writing, equipment or software which is in full agreement with the specification as well as
    suggested alternates in sufficient detail to permit evaluation. Vendors shall explain why the
    alternate configuration will provide equivalent or improved performance and/or lower cost.
23) Warranties: The City of Fort Lauderdale will not accept any disclaimer of the warranties of
    merchantability and fitness for a particular purpose for the product(s) offered. Proposals will
    clearly state any additional warranties and guarantees against defective materials and
    workmanship. A copy of the complete manufacturer's warranty statement is to be submitted
    with the proposal.
24) Retention of Records and Right to Access Clause: The successful Proposer shall preserve and
    make available all financial records, supporting documents, statistical records, and any other
    documents pertinent to this contract for a period of five (5) years after termination of this

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    contract; or if an audit has been initiated and audit findings have not been resolved at the end
    of these five (5) years, the records shall be retained until resolution of audit finding.
25) Facilities: The City reserves the right to inspect the proposer's facilities at any time, without
    prior notice.
26) Anti-collusion Statement: By submitting this proposal, the Proposer affirms that this proposal
    is without previous understanding, agreement, or connection with any person, business, or
    corporation submitting a proposal for the same materials, supplies, or equipment, and that this
    proposal is in all respects fair, and without collusion or fraud.
27) Reservation for Rejections and Award: The City reserves the right to accept or reject any or
    all proposals or parts of proposals, to waive irregularities and technicalities, and to request re-
    proposals. The City also reserves the right to award the contract on such items the City deems
    will best serve the interests of the City. The City further reserves the right to award the
    contract on a "split order" basis, or such combination as shall best serve the interests of the
    City unless otherwise specified.
28) Interpretations: Any questions concerning the conditions and specifications contained in this
    proposal should be submitted in writing and received by the Purchasing Division no later than
    the date specified in the schedule section. The City of Fort Lauderdale shall not be
    responsible for oral interpretations given by any City personnel or representative or others.
29) The issuance of a written addendum is the only official method whereby interpretation,
    clarification or additional information can be given.
30) Conflict of Interest: Company/ City Employee conflict of interest must be disclosed.
31) Public Entity Crimes: In accordance with Florida State Statute 287.133 (2)(a): A person or
    affiliate who has been placed on the convicted vendor list following a conviction for a public
    entity crime may not submit a bid on a contract to provide any goods or services to a public
    entity, may not submit a bid on a contract with a public entity for the construction or repair of
    a public building or public work, may not submit proposals on leases of real property to a
    public entity, may not be awarded or perform work as a contractor, supplier, subcontractor or
    consultant under a contract with any public entity, and may not transact business with any
    public entity in excess of the threshold amount provided in Section 287.017 for CATEGORY
    TWO for a period of 36 months from the date of being placed on the convicted vendor list.
32) Governing Procedures: the applicable sections of the City’s Code of Ordinances govern this
    proposal. A copy of the code is available for review at the City Clerk’s Office.
33) Identical Tie Proposals: If identical tie proposals are received, the successful contractor shall
    be determined in accordance with the City Code.
34) Optional Contract Usage: Please indicate in your proposal response if your company will
    agree to extend the same prices, terms, and conditions to other governmental entities (Note –
    Optional agreement, not required for bid award).
35) Additional Requirements:
    a) A minimum of a TEN-year warranty on all systems and components is expected.
    b) A "Turn-key" system is requested so that nothing remains to be purchased or supplied by
       the customer other than exceptions as indicated in the Vendors proposal. Even though
       certain details may have been omitted in this document, it will be the responsibility of the

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              Vendor to verify the completeness of the material lists and the suitability of the electronic
              devices to meet the intent of the requirements and the project.
          c) This RFP, the proposal submitted documents, and any negotiations, when properly
             accepted by the City of Fort Lauderdale, shall constitute a contract equally binding
             between the successful Proposer and the City of Fort Lauderdale. No different or
             additional terms will subsequently become part of this contract with the exception of a
             change order.
          d) If any addenda are issued to this RFP, the City will attempt to notify all prospective
             Vendors who have secured it. However, it shall be the responsibility of each Vendor, prior
             to submitting the competitive proposal, to contact the City of Fort Lauderdale Purchasing
             Division (954-761-5140) to determine if addenda were issued and to make such addenda a
             part of the proposal response.
          e) All proposals and supporting materials as well as correspondence relating to the RFP
             become the property of the City when received.
          f) Any proprietary information contained in the proposal should be so indicated.
          g) Please note that while a bid bond is not required, a performance bond will be required of
             the selected vendor, per Paragraph 6.12.
1.2.5   Florida Law: Questions concerning validity, construction, effect and enforcement of the
        contract, and the obligations, rights and remedies of the parties hereunder shall be governed by
        the laws of the State of Florida. Venue shall be Broward County, Florida.
1.2.6   DAMAGE TO PUBLIC OR PRIVATE PROPERTY

        Extreme care shall be taken to safeguard all existing facilities, site amenities, irrigation systems,
        windows, and vehicles on or around the job site. Damage to public and/or private properly shall
        be the responsibility of the Contractor and shall be repaired and/or replaced at no additional cost
        to the City.

1.2.7   CONTRACTORS RESPONSIBILITY

        During Installation, Contractor shall provide sufficient manpower so as to perform work safely
        and expeditiously with all equipment plainly marked with the company name.

        The Contractor shall provide a qualified project manager present during
        installation/implementation on the site at all times, and as a fully authorized agent of the
        Contractor, the project manager must be capable of making on-site decisions. The project
        manager shall be well versed in reading and understanding the technical aspects of the project.

        The Contractor warrants that the products, material and equipment provided to The City
        conform in all respects to the standards set forth in the Occupational Safety and Health Act of
        1970 and it's amendments. All items and assemblies, when applicable, shall carry U. L.
        approval. All such products, material, equipment, and the means and methods employed in the
        installation and maintenance of same, must also fully comply with all applicable Local, State
        and Federal rules, regulations, codes and standards including, but not limited to those of the
        National Electrical Code, Federal Communications Commission, Electronic Industries
        Association, Florida Public Service Commission, ANSI and the Americans with Disabilities
        Act. All such products, material and equipment, and the means and methods employed in the
        installation and maintenance of same, must also fully comply with the recommendations and
        Standard Practices of the manufacturers, developers, originators or suppliers of same. All work
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          must also be performed in a workmanlike manner, in full compliance with all applicable codes,
          and is subject to the inspection and approval of regulating government authorities and The City.
          The City reserves final approval authority regarding all equipment, material means and methods
          employed pursuant to this agreement. Contractor must receive the approval of The City, prior
          to commencing any work under this agreement.

1.2.8     UNCONTROLLABLE CIRCUMSTANCES ("Force Majeure')

          The City and Contractor will be excused from the performance of their respective
          obligations under this agreement when and to the extent that their performance is delayed
          or prevented by any circumstances beyond their control including, fire, flood, explosion,
          strikes or other labor disputes, act of God or public emergency, war, riot, civil commotion,
          malicious damage, act or omission of any governmental authority, delay or failure or
          shortage of any type of transportation, equipment, or service from a public utility needed
          for their performance, provided that:

          The non performing party gives the other party prompt written notice describing the particulars
          of the Force Majeure including, but not limited to, the nature of the occurrence and its expected
          duration, and continues to furnish timely reports with respect thereto during the period of the
          Force Majeure;

          B. The excuse of performance is of no greater scope and of no longer duration than is required
          by the Force Majeure;

          C. No obligations of either party that arose before the Force Majeure causing the excuse of
          performance are excused as a result of the Force Majeure; and

          D. the non-performing party uses its best efforts to remedy its inability to perform.

          Notwithstanding the above, performance shall not be excused under this Section for a period in
          excess of two (2) months, provided that in extenuating circumstances, the City may excuse.
          Economic hardship of the Contractor will not constitute Force agreement shall be extended by a
          period equal to that during which is suspended under this Section.

1.2.9   INSURANCE
        The Contractor shall not commence operations, construction and/or installation of improvements
        pursuant to the terms of this Agreement until certification or proof of insurance, detailing terms
        and provisions of coverage, has been received and approved by the City of Fort Lauderdale Risk
        Manager.
        The following insurance coverage shall be required.
                  a)      Workers' Compensation Insurance covering all employees and providing
                          benefits as required by Florida Statute, Chapter 440, regardless of the size of
                          the company (number of employees). The Contractor further agrees to be
                          responsible for employment, control and conduct of its employees and for any
                          injury sustained by such employees in the course of their employment.
                  b)      Liability Insurance Naming the City of Fort Lauderdale as an additional
                          insured, on General Liability Insurance only, in connection with the work being
                          done under this contract.


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                                                                                                                  City of Fort Lauderdale
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                  Such public liability insurance shall include the following checked types of insurance and
                  indicated minimum policy limits.


                                                   LIMITS OF LIABILITY
                                                    Each
Type of Insurance                                                                       occurrence            aggregate

  GENERAL LIABILITY

XX     comprehensive form
XX     premises - operations                       bodily injury                           $100,000.               $300,000.
XX     explosion & collapse
       Hazard property damage                      $ 50,000.                               $ 50,000.
XX     underground hazard                          $ 50,000.                               $ 50,000.
XX     products/completed
       Operations hazard                           bodily injury and
XX     contractual insurance                       property damage
__     Broad form property                         combined                                $300,000.               $300,000.
       damage
__     Independent contractors
__     Personal injury                             personal injury                     $_________.             $_________.

-----------------------------------------------------------------------------------------------------------
        AUTOMOBILE LIABILITY                       bodily injury
                                                   (each person)                           $100,000.
                                                   Bodily injury
XX comprehensive form                              (each accident)                         $300,000.               $300,000.
XX owned                                           property damage                          $ 50,000.               $ 50,000.
XX hired                                           bodily injury and
XX non-owned                                       property damage
                                                   combined                                $300,000.               $300,000.
-----------------------------------------------------------------------------------------------------------
        EXCESS LIABILITY
                                                   Bodily injury and
__      Umbrella form                              property damage
XX other than umbrella                             combined                              $1,000,000.            $1,000,000.
-----------------------------------------------------------------------------------------------------------

                   The certification or proof of insurance must contain a provision for notification to the City ten
                   (10) days in advance of any material change in coverage or cancellation.
                   The successful Proposer shall furnish to the City the certification or proof of insurance required
                   by the provisions set forth above, within five (5) days after notification of award of contract.
                   Any questions as to the intent or meaning of any part of the above-required coverage should be
                   directed to Mr. Scott Denham, Risk Manager, at (954) 761-5178.




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                                                                                                 City of Fort Lauderdale
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1.2.10   HOLD HARMLESS & INDEMNIFICATION
         Proposer covenants and agrees that it will indemnify and hold harmless the City and all of its
         officers, agents, and employees from any claim, loss, damage, cost, charge or expense arising out
         of any act, action, neglect or omission by the Proposer, whether direct or indirect, or whether to
         any person or property to which the City or said parties may be subject, except that neither the
         Proposer nor any of its subcontractors will be liable under this section for damages arising out of
         injury or damage to persons or property directly caused by or resulting from the sole negligence of
         the City or any of its officers, agents or employees.
1.2.11   PATENTS AND COPYRIGHTS
           The Vendor shall agree to defend, protect, and hold harmless the City, its officers, agents, and
           employees against any and all liability and demands for actual or alleged infringements of any
           patents or copyrights by reason of any use by the City of any components or systems furnished
           by Vendor under this contractual agreement.

1.2.12   DOCUMENTATION
         Vendor shall provide up-to-date industry standard system and user documentation with each
         component or module before acceptance testing commences.
         Vendor shall furnish to the City, prior to the final testing or the acceptance of the components;
         whichever are earlier, complete instruction manuals. Such manuals shall include the latest revisions
         to the Component and software and any changes that have occurred during the installation and
         testing.
2.0      TRANSPORTATION AND INSTALLATION
2.0.1    Initial Installation and Return
         All shipments, rigging, and drayage shall be made at the Vendor's expense, F.O.B. Destination.
         The Vendor shall make all arrangements for transportation.
2.0.3    Installation
         The Vendor shall furnish labor as may be necessary for packing, unpacking, and placement of
         Vendor furnished equipment when initially delivered to the City of Fort Lauderdale. Supervision
         of packing, unpacking, and placement of equipment shall be furnished by the Vendor without
         charge to the City. The Vendor at no additional cost to The City shall remove all debris generated
         in the performance of work during the installation.
2.0.4    Risk of Loss or Damage to Equipment
         The City shall be relieved from all risks of loss or damage to the equipment prior to final system
         acceptance, except when such loss or damage is due to the fault or negligence of the City.
2.0.5    SUBCONTRACTORS
         Vendor warrants that all subcontractors identified in their Proposal will participate in this project as
         proposed, and that they will conform to the requirements of this Contract. Vendor shall be
         responsible for carrying out its obligation and responsibilities pursuant to this Contract and all related
         agreements, and ensuring that the obligation and responsibilities of its subcontractors are also carried
         out in accordance with the requirements of this Contract. Vendor shall be the only entity to receive
         payment for it from the City. Nothing contained in this Contract shall create any obligation on the
         part of the City to pay, or to see to the payment of any moneys owed to any subcontractor, agent,
         employee, laborer, or materialman of Vendor.
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2.0.6    NONASSIGNMENT OF CONTRACT/SUCCESSORS
         The rights and obligations of Vendor in connection with this project shall be binding upon its
         heirs, and successors, except that City reserves the right to terminate this Contract if Vendor, in
         whole or significant part, is acquired by another entity during the term of this Contract. Vendor
         shall not assign, transfer, convey, or otherwise dispose of the contract or its right, title or interest
         in to any part thereof, without previous written consent of the City.
2.0.7    APPLICABLE LAWS AND REGULATIONS
         Laws and Regulations: All applicable laws and regulations of the Federal government, the State of
         Florida, and ordinances of the City of Fort Lauderdale will apply to any resulting proposal award.
         Vendor shall be responsible for complying with all federal, state, county and local laws
         concerning this type of commodity/service. All systems provided by Vendor shall comply with
         all applicable federal, state and local building, fire, safety and electric codes and all relevant
         industry standards. Vendor and any of its employees, agents, subcontractors, laborers, or
         materialmen, during its work, construction, and component installation will meet or exceed current
         standards of the following:
           i)           Federal Communication Commission (FCC);
           ii)          Electronic Industries Association (EIA);
           iii)         Institute of Electrical and Electronic Engineers, Inc. (IEEE);
           iv)          The Environmental Protection Agency (EPA);
           v)           Vendor Work Hours and Safety Standards Act;
           vi)          State Utility Board
           vii)         Equal Opportunity Act
2.0.8    EQUAL OPPORTUNITY EMPLOYER
         The Vendor and all subcontractors agree that, during the term of this agreement, they shall not
         engage in any employment practices which have the effect of discriminating against any
         employee or applicant for employment on the basis of race, color, religion, national origin, sex,
         age, or handicap; further, Vendor will take affirmative steps to ensure that applicants or treated
         and employees are treated during employment without regard to their race, color, religion,
         national origin, sex, age or handicap.
2.0.9    CONFLICT OF INTEREST
         No public official or City employee shall have interest in this contract, in accordance Florida
         Codes.
2.0.10   PAYMENT REQUIREMENTS
         Any payments made to the Vendor shall be conditioned upon completion of previously
         determined project segments and/or milestones. The Vendor will be paid through incremental
         payments following successful completion of each project segment. The Project Manager shall
         determine successful completion of a segment when all deliverables (as specified in the project
         plan) for that segment have been met. Following approval of each segment, payments will be
         made based on Vendor's proposed price for that segment. Payments shall not be construed as or
         constitute an acceptance, in whole or in part, by the City of the total project, prior to official

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         acceptance of the system accompanied by final payment in accordance with full completion of
         the contractual requirements.
2.0.11   PAYMENT SCHEDULE
         The following payment schedule shall apply unless the Vendor offers an alternate schedule
         acceptable to the city:
         The City will make no payment until the execution of this Contract and receipt and approval of any
         necessary forms (Insurance Certificates, Subcontractor Agreements) as provided herein.
         90% of the total price of any milestone, the components of which are generally referenced in a
         negotiated schedule, shall be paid upon completion and acceptance of all of the components included
         in such milestone
         The City will retain 10% of the total Contract Price ("Retainer") for Components and Services until
         final acceptance of all products and services to be provided thereunder.
         Additional work, if any, requested by the City during the term of this Contract shall be paid for on a
         time and material basis utilizing rates quoted in the Proposal. Sales tax shall not be collected from
         the City of Fort Lauderdale, which is tax-exempt, for any product or service provided hereunder.
2.0.12   INVOICING/PAYMENT
         All invoices should be sent to: City of Fort Lauderdale, Accounts Payable, 100 N. Andrews
         Avenue, 6th Floor, Fort Lauderdale, 33301. In accordance with Florida Statutes, Chapter 218,
         payment will be made within 45 days after receipt of merchandise and a proper invoice. The City
         will attempt to pay within fewer days if Proposer offers a payment discount. The City cannot
         make advance payments, make deposits in advance of receipt of goods, or pay C.O.D. Proposers
         should state any payment discount in space provided on Proposal form.
2.0.13   TERMINATION
         The City of Fort Lauderdale reserves the right to terminate the contract immediately in the event
         the successful Proposer fails to: 1.) Meet delivery or completion schedules, (except because of
         manufacturer-caused or City-caused delays) or 2.) Otherwise perform in accordance with the
         contract (samples provided below). The contract may be terminated by the City upon written
         notice to Vendor, deposited as certified mail at least 30 days prior to the termination date. This
         written notice shall state the reasons for termination. Vendor shall be allowed 15 days from the
         date the written notice was mailed to remedy the conditions outlined in the notice to the City's
         satisfaction. In the event of termination the City's liability for payments to Vendor will be
         limited to making payments for agreed upon components and services up to the termination date.
         The following are examples of causes for termination. Additional terms may be negotiated into
         the contract:
            Failure to provide any Contract Bond, Subcontractor Agreement, or Insurance Certificate in a
             form acceptable to the City;
            The abandonment by Vendor of its implementation of the System in accordance with this
             Contract;
            The discovery by the City that any material statement of fact furnished to the City by Vendor
             or any of its subcontractors in connection with its Proposal for the privilege awarded
             hereunder is false or materially misleading;


                                                                                                                  32
                                                                                               City of Fort Lauderdale
                                                                                RFP #302-8297, Citizen Response System
                                                                                                              09/16/11
            Commencement of any insolvency or bankruptcy proceeding (including, without limitation, a
             proceeding for liquidation, reorganization or adjustment or indebtedness) against Vendor or
             any guarantor or surety of this Contract;
            The placement of any lien or levy upon any property, used by Vendor in its implementation
             and/or operation of the System, which is not discharged of record within thirty (30) days, or
             any levy under any such lien;
            Any hardware or software provided by Vendor being seized by judicial process.
            Failure to meet the response criteria specified in section 3.2 and 4.3.
         Upon the occurrence of any Event of Default, the City, in addition to any other rights or remedies
         it may have under this Contract, at law or in equity, shall have the right to terminate this Contract
         forthwith, and/or recover from Vendor all damages proximately caused by Vendor’s default,
         including, without limitation, court costs, expert fees, and attorneys' fees through appeal. No
         action by the City pursuant to this Section, however, shall be deemed to terminate this Contract
         unless written the City gives notice of termination to Vendor.
         Upon termination of this Contract for any reason, the provisions of any related agreement or
         license, unless otherwise terminated by the City, shall survive; including any provisions of this
         Contract incorporated therein by reference.
         Upon receipt of a notice of cancellation or termination, Vendor shall, as of the effective date
         thereof, unless otherwise instructed by the City, discontinue all performance under this Contract
         and discontinue placement of further orders for materials, goods, facilities and supplies in
         connection with the performance of this Contract. Vendor shall make a good faith effort to
         procure cancellation or termination as applicable, of all existing orders or contracts that Vendor
         or its subcontractors shall have made, upon terms satisfactory to the City. Unless otherwise
         specified by the City, Vendor shall thereafter do only such work as may be necessary to preserve
         and protect work already in progress and shall take all reasonable steps to minimize cost and
         mitigate damages against the City.
         The rights and remedies of either party provided in this Section shall not be exclusive and are in
         addition to any other rights and remedies provided by law or under this Contract.
         The City of Fort Lauderdale reserves the right to enforce the performance of this contract in any
         manner prescribed by law or deemed to be in the best interest of the City of Fort Lauderdale in
         the event of breach or default of resulting contract award.
         Vendor may terminate this Contract only in the event the City fails to make payments as required
         by this Contract.
2.0.14   LIQUIDATED DAMAGES
         The parties acknowledge and agree that the damages sustained by the City due to an unapproved
         delay in performance by Vendor are difficult to ascertain. As such, it is mutually agreed that should
         Vendor fail to timely complete and/or deliver all components in time for the City to inspect, test, and
         accept such products and services by the agreed-upon Acceptance Date, the City shall be entitled to
         liquidated damages in the form of contract price reductions as follows: $100/day for each day delay
         after the scheduled Acceptance Date. If the system does not meet the performance criteria specified
         in section 4.3, a penalty of $250/day will be assessed.
         The aforesaid specified amount(s) shall not be construed as a penalty, but as liquidated damages for
         any such failure on the part of Vendor. In any suit involving assessment or recovery of liquidated
                                                                                                                   33
                                                                                                City of Fort Lauderdale
                                                                                 RFP #302-8297, Citizen Response System
                                                                                                               09/16/11
         damages, the reasonableness of the charge shall be presumed, and the amount assessed will be in
         addition to every other right or remedy now or hereinafter enforceable at law, in equity, by statute, or
         under this Contract. Any such charges assessed against Vendor may be deducted from moneys due
         to or to become due to Vendor, or may be collected from the performance bond.
2.0.15   FISCAL YEAR LIMITATIONS
         Florida Statutes do not permit the obligation of funds beyond one fiscal year of expenditures of
         this type. Therefore, the City will have the option to cancel and terminate the entire agreement,
         any lease of lease/purchase option, or any maintenance agreement with thirty (30) days written
         only if the following conditions occur: The City fails to derive appropriate funds for the fiscal
         year to pay the charges specified in the agreement, and the City fails to derive appropriate funds
         for the fiscal year to pay for any similar product of service as those being performed under the
         agreement.
2.0.16   WAIVER
         It is agreed that no waiver or modification of this contract or of any covenant, condition or
         limitation contained in it shall be valid unless it is in writing and duly executed by the party to be
         charged with it, and that no evidence of any waiver or modification shall be offered or received in
         evidence in any proceeding, arbitration, or litigation between the parties arising out of or affecting
         this contract, or the right or obligations of any party under it, unless such waiver or modification
         is in writing, duly executed as above. The parties agree that the provisions of this paragraph may
         not be waived except by a duly executed writing.
2.0.17   PROJECT MANAGEMENT
         Vendor shall appoint, prior to commencing performance hereunder, a Project Manager, to represent
         Vendor, manage the project, and participate in project status meetings, which may be held at the
         City's sole discretion, at least once per week until final acceptance of the System at a time and
         location designated by the City. The Project Manager shall remain on the project until final
         completion and acceptance of the System, overseeing system development and implementation
         coordinating Vendor activities and reporting Vendor progress to the City on a monthly basis,
         provided that the performance is acceptable. It is understood and agreed by the parties hereto that
         continuous substantial involvement and frequent on-site availability of the Project Manager is
         essential to the success of the System.
         Written progress reports in the form of Gantt Charts and a narrative description of the progress of the
         System and any related issues shall be provided by the Project Manager on at least a monthly basis.
2.0.18   CITY RESPONSIBILITIES
         City will make available to Vendor a staff member, hereinafter referred to as "City’s Project
         Manager," who will have authority to act for the City, assist with operations and activities, and have
         the authority to enforce implementation decisions that are mutually agreed to by City and Vendor.
         City shall provide, on request, information, data, records, and documents, and make such decisions
         as may be reasonably required by Vendor to perform under this Contract.
         City shall provide, on request, liaison and coordination with units of the City’s organization, and
         City’s Vendors, common carriers, and government agencies as may be reasonably required for the
         efficient completion of the System.



                                                                                                                    34
                                                                                             City of Fort Lauderdale
                                                                              RFP #302-8297, Citizen Response System
                                                                                                            09/16/11
         City shall provide and install all ancillary components not covered by this Contract and physical
         facility reasonably required for the development, testing, implementation, and on-going support of
         the System provided by Vendor under this Contract.
         City agrees to respond, in writing, within fifteen (15) working days to all designs, specifications,
         planning documents and updates to all of those items delivered and designated as final and complete
         by Vendor.
         City shall endeavor to provide supporting information to aid in solution of any problems discovered
         during acceptance testing and warranty periods. City and Vendor understand that the scope and
         schedule of services to be provided by Vendor under this Contract may depend upon the timely
         fulfillment of City responsibilities.
2.0.19   DEFINITIVE LIST OF PROPOSAL CONTENTS
         So that we can fairly evaluate all proposals, we require a uniform proposal format. Proposals are
         to be bound (loose-leaf binders are sufficient) and numbered using similar sections and page-
         numbering schemes as used in this RFP.
         Major sections are to be 1.0, 2.0, 3.0, etc., as described below.
         Section 1.0: Background, Qualifications and References
         1. Cover Letter: Submit a copy of the cover letter on your letterhead signed by the responsible
             official in your organization, certifying the accuracy of all information in your proposal, and
             certifying that your proposal will remain valid for 120 days from the date you submit it. It
             should also include the names of individuals within the company to contact for technical,
             pricing, and contractual questions. In addition, state your commitment to provide a turnkey,
             fully functional Citizen Response System.
         2. The Signature Forms must be provided (page 40).
         3. Executive Summary: Submit an introductory narrative of your proposed Citizen Response
            System, covering the main features and benefits that distinguish it, in non-technical terms. Do
            not exceed two pages or include any price information.
         4. Qualifications and References: Use the appropriate Response forms to discuss the following:
              Company Background. This should address the company's accomplishments in the area
               that is the subject of this RFP.
              Project Office. State the location of the Project Office from which project management
               and technical personnel will be assigned.
              Client References. Submit a minimum of four (4) customer references, with project
               description, for other customers with similar system to the one you are proposing that
               have been implemented in the last three years. Include a name and telephone number
               with each reference, along with local name and address. The city prefers governmental
               customer references, if possible.
              Use of Sub-Contractors. Discuss the work that may be accomplished by Sub-Contractors,
               if applicable, and provide references for previous projects for the Sub-Contractor, and for
               occasions when the Vendor/Sub-Contractor relationship was the same as that being pro-
               posed for this project, if applicable.
              Contractor and Subcontractor Information: Provide information about the Vendor(s) as
               follows: Number of employees; Number engaged in Systems Integration; Number
                                                                                                                 35
                                                                                   City of Fort Lauderdale
                                                                    RFP #302-8297, Citizen Response System
                                                                                                  09/16/11
        engaged in Networking; Number and status of lawsuits filed against the firm during the
        last five years.
Performance Proposal
You may add an introductory narrative, at your option, at the beginning of the section. Where the
RFP asks for lists or detailed supplemental information, place that information at the end of the
section, and cross-reference each item to the RFP section number. Note any exceptions in the
Proposal Exceptions Form.
Implementation Proposal
Submit a preliminary implementation plan. You may add an introductory narrative, at your
option, at the beginning of the section. Where the RFP asks for lists or detailed supplemental
information, place that information at the end of the section, and cross-reference each item to the
RFP section number. Note any exceptions in the Proposal Exceptions Form.
Contractual Proposal
State willingness to comply with all the contractual requirements. If you are proposing to change
or add terms, list proposed changes and additional terms you wish to add to the contract in the
appropriate space in the response form.
Price Proposal
Submit your price proposal as specified in RFP. Follow the instructions in RFP
Attachments:
Include brochures/specification sheets for proposed products. Include a sample
maintenance/support contract. If you wish, you may attach documents that substantiate and clarify
your proposal claims such as an example Network document, a sample Training Plan, etc. For
these, cross-references in the main proposal to the attachments are required.




                                                                                                       36
                                                                                                      City of Fort Lauderdale
                                                                                       RFP #302-8297, Citizen Response System
                                                                                                                     09/16/11
                  CONSIDERATION FOR AWARD/AWARD PROCEDURES

The award of the contract will be based on certain objective and subjective considerations listed below:

      EVALUATION & AWARD PROCESS
      1) Evaluation of proposals will be conducted by an evaluation committee of qualified City staff,
      or other persons selected by the City. It will be a two-step process. In step one the committee
      will evaluate all responsive proposals based upon the information and references contained in the
      proposals as submitted. The committee will score and rank all responsive proposals and
      determine a minimum of three (3), if more than three proposals are responsive, to be finalists for
      further consideration. In the event there are less than three (3) responsive proposals, the
      committee will give further consideration to all responsive proposals received. The committees
      will then conduct discussions, for clarification purposes only, with the finalists and re-score and
      re-rank the finalist’s proposals. The first ranked Proposer resulting form this process will be
      recommended to the City Commission for award.

      2) The City reserves the right, before awarding the contract, to require a Proposer to submit
      evidence of its qualifications as they may deem necessary, and to consider any evidence available
      of the financial, technical, and other qualifications and capabilities of a Proposer, as they may
      deem necessary, including performance experience with past and present users.

      The City reserves the right to request additional clarifying information and request an oral
      presentation from any and all Proposers prior to determination of award.

      The City reserves the right to award the contract to that Proposer who will best serve the interest
      of the City. The City reserves the right, based upon its deliberations and in its opinion, to accept
      or reject any or all proposals. The City also reserves the right to waive minor irregularities or
      variations to the specifications and in the bidding process.

      3) Best and final offers: The City reserves the right to conduct discussions with at least the three
      best qualified responsible proposals who submit proposals who are determined to be reasonably
      susceptible of being selected for award of the purpose of clarification to assure full understanding
      of, and conformance to, the solicitation requirements. Proposers shall be accorded fair and equal
      treatment with respect to any opportunity for discussion and revision of proposals and such
      revisions may be permitted through negotiations after submissions and prior to award for the
      purpose of obtaining best and final offers.

      EVALUATION CRITERIA
      Section    Description                                         Point Range
      1.0        Qualifications and References                                0-20

      2.0        Technical Proposal
                 Including functionality/performance of system                0-40

      3.0        Experience/Qualifications and
                 Implementation Proposal                                      0-20

      4.0         Price Proposal                                                0-20
      -------------------------------------------------------------------------
      Total Points Available                                                   100
                                                                                                                          37
                                                                               City of Fort Lauderdale
                                                                RFP #302-8297, Citizen Response System
                                                                                              09/16/11
NOTE REGARDING PRICE: The firm providing the lowest cost to the City will receive the
maximum of 20 points. Others will be awarded in the following manner:

2nd lowest:
               lowest cost    x 20 = Points to be received for Item 4
              2nd lowest cost

Example:

lowest cost     = $50,000
2nd lowest      = $75,000 ($50,000/$75,000 = 0.71 x 20 =14.20) The 2nd lowest vendor
would receive 14.20 points for cost. Each succeeding vendor would be assigned points in the
same manner.




                                                                                                   38
                                                                                          City of Fort Lauderdale
                                                                           RFP #302-8297, Citizen Response System
                                                                                                         09/16/11

                           REQUIREMENTS OF THE PROPOSAL

All proposals must be submitted as specified on the proposal pages that follow. Any attachments must
be clearly identified. To be considered, the proposal must respond to all parts of the RFP. Any other
information thought to be relevant, but not applicable to the enumerated categories, should be provided
as an appendix to the proposal. If publications are supplied by a Proposer to respond to a requirement,
the response should include reference to the document number and page number. This will provide a
quick reference for the evaluators. Proposals not providing this reference will be considered to have no
reference material included in the additional documents.

All proposals must be submitted in a sealed package with the RFP number, due and open date, and RFP
title clearly marked on the outside. If more than one package is submitted they should be marked 1 of 2,
etc.

All proposals must be received in the Purchasing Division, Room 619, 6th floor, City Hall, 100 North
Andrews Avenue, Fort Lauderdale, Florida, 33301 prior to 2:00 PM on the date specified in the
SCHEDULE Section of this RFP.

A representative who is authorized to contractually bind the Contractor shall sign the proposal.



             PROPOSERS MUST SUBMIT AN IDENTIFIED ORIGINAL COPY
                  PLUS NINE (9) COPIES OF THE PROPOSAL PAGES
                        INCLUDING ANY ATTACHMENTS

    THE ABOVE REQUIREMENT TOTALS TEN (10) COPIES OF YOUR PROPOSAL

                        PROPOSAL PAGES ARE AS FOLLOWS:


                        Proposal Pages - Signature Page

                        Part I Proposal Pages - Financial Proposal

                        Part II Proposal Pages - Technical Proposal

                        Part III Questionnaire

                        Attachments to your Proposal




                                                                                                              39
                                                                                                   City of Fort Lauderdale
                                                                                    RFP #302-8297, Citizen Response System
                                                                                                                  09/16/11
                                        PROPOSAL SIGNATURE PAGE

TO:     The City of Fort Lauderdale

The below signed hereby agrees to furnish the following article(s) or services at the price(s) and terms stated
subject to all instructions, conditions, specifications addenda, legal advertisement, and conditions contained in
the RFP. I have read all attachments including the specifications and fully understand what is required. By
submitting this signed proposal I will accept a contract if approved by the City and such acceptance covers all
terms, conditions, and specifications of this proposal. I certify that I have not divulged to, discussed with, or
compared this bid/proposal with any other bidder/Proposer(s) and have not colluded with and any other
bidder/Proposer(s) or parties to this bid/proposal. I further certify that I am authorized to contractually bind the
bidding/proposing firm.

Bid/Proposal submitted by:

Name (printed)                   __________________________________

Title: ______________________________

Firm/Corporation:
___________________________________________________________________________ _____

Address:
___________________________________________________________________________________

City                 ______ State:                Zip___________ + ___________

Telephone No. (______) ____-____________ FAX No. (________) _______- _________

e-mail address: _________________________________________

www.________________________

Was this proposal sent to the correct address? If NOT, please check here,           and indicate correct address
above.

Does your firm qualify for MBE, WBE, or SBE status, in accordance with Section 1.08 of the General
Conditions?

MBE ____         WBE ____        SBE _____


Signature:                           __________________________Date:__________________________


PROPOSERS PLEASE INSURE THAT YOU HAVE SIGNED THE SIGNATURE PAGE OF THESE
PROPOSAL PAGES. OMISSION OF A SIGNATURE ON THIS PAGE WILL RESULT IN
REJECTION OF YOUR PROPOSAL

COMPLETE AND            RETURN        THE     REQUIRED       NUMBER         OF    PROPOSAL           PAGES         AND
ATTACHMENTS.

PROPOSAL IDENTIFICATION: Please indicate on the face of your sealed proposal package the following:


                        RFP NO. 302-8297                             OPENS 05/04/2000
                                                                                                                       40
                                                                                              City of Fort Lauderdale
                                                                               RFP #302-8297, Citizen Response System
                                                                                                             09/16/11



Addendum Acknowledgement and Statement of Variances:




ADDENDUM ACKNOWLEDGEMENT - Proposer acknowledges that the following addenda have been
received and are included in his proposal:

       Addendum No. Date Issued




VARIANCES: State any variations to specifications, terms and conditions in the space provided below or
reference in the space provided below all variances contained on other pages of RFP, attachments or proposal
pages. No variations or exceptions by the Proposer will be deemed to be part of the proposal submitted unless
such variation or exception is listed and contained within the proposal documents and referenced in the space
provided below. If no statement is contained in the below space, it is hereby implied that your proposal
complies with the full scope of this RFP.

Variances:

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________




                                                                                                                  41
                                                                                         City of Fort Lauderdale
                                                                          RFP #302-8297, Citizen Response System
                                                                                                        09/16/11


3.0     PRICE REQUIREMENTS
3.0.1   GENERAL INFORMATION
        1. Price Proposal Format.
        Submit your price proposal exactly as listed below:
               A summary price proposal.
               A set of supporting price details. Proposers are required to itemize all hardware and
                software costs. The City of Fort Lauderdale reserves the right to purchase hardware from
                alternate sources if it is believed to be in the best interest of the city.
               Explanatory notes, further clarifying how you derived the prices in your proposal
                supporting price detail sheet each note relates to.
               Full response to RFP. You may also add any further narrative needed to describe your
                price proposal.
        2. Evaluation Period
            Our price evaluation will use a uniform method for all proposals. We may or may not,
            include costs from other sources (e.g. in-house) in combination with your proposal prices,
            and will make uniform assumptions for economic analysis. We will also compare your sup-
            porting price details with the related sections of your functional proposal.
3.0.2   PRICE AND PAYMENT TERMS
        1. Payment Schedule: The City proposes to pay for the system, upon acceptance as defined in
           the RFP. Vendor may propose an alternate payment schedule tying payments to specific
           deliverables. City reserves the right to negotiate alternative payment schedules.
        2. This a fixed fee project including any unforeseen implementation expenses required to make
           the software functional and operational as per the functional requirements of this RFP.




                                                                                                             42
                                                                              City of Fort Lauderdale
                                                               RFP #302-8297, Citizen Response System
                                                                                             09/16/11


                               PROPOSER DETAILED COSTS




Please detail costs in the categories provided below.
Feel free to further itemize, if you so desire.


                                     Yr1/No Charge Yr2 Software Yr3 Software
                            Purchase    Software   Maintenance Maintenance
               Item           Cost    Maintenance After Warranty After Warranty


Application Software

Training

Installation

Database & License Fees

Software Support/Maint                      included

Geofile interface




Customization to base
product




TOTALS


Hourly Rate for future




                                                                                                  43
                                                                                                City of Fort Lauderdale
                                                                                 RFP #302-8297, Citizen Response System
                                                                                                               09/16/11



                     PROPOSRS RESPONSE TO REQUESTED SCOPE OF SERVICES

The following issues should be fully responded to in your proposal in concise narrative form. Additional sheets
should be used, but they should reference each issue and be presented in the same order.

 I.     Understanding of the City's needs for the study and your overall approach to those needs.

II.     Organizational approach and concept for the timelines completion of the study.

III.    How many calendar days from final execution of the contract would you need prior to the initial
        meeting with the City?

                                               __________ Days

        How many calendar days would you estimate that you would need after the initial meeting with the City
        until you would have your preliminary outline available for City review?

                                               __________ Days




                                                                                                                    44
                                                                                       City of Fort Lauderdale
                                                                        RFP #302-8297, Citizen Response System
                                                                                                      09/16/11

                                    PROPOSERS QUESTIONNAIRE

Prior Experience:

       Number of years experience the Proposer has had in providing similar services:

                            years

       List below those persons who will have a management position working with the City, if you are
       awarded the contract. List name, title or position, and project duties. A resume or summary of
       experience and qualifications must accompany your proposal.




       List all clients for whom you have provided similar services in the last three years. (the City
       prefers governmental customers/clients if possible). Provide agency name, address, telephone
       number, contact person, and date service was provided. If services provided differs from the one
       presented in your proposal, please delineate such differences.




       List those City of Fort Lauderdale agencies with which the Proposer has had contracts or
       agreements during the past three (3) years:




       Lawsuits (any) pending or completed involving the corporation, partnership or individuals with
       more than ten percent (10%) interest:

               a. List all pending lawsuits that are concerned directly with the staff or part of your
               organization proposed for the contract:




                                                                                                           45
                                                                          City of Fort Lauderdale
                                                           RFP #302-8297, Citizen Response System
                                                                                         09/16/11
b. List all judgments from lawsuits in the last 5 years, which are concerned directly with
the staff or part of your organization, proposed for the contract.




                                                                                              46

				
DOCUMENT INFO