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					FINANCE DIVISION
UNIVERSITY of NORTH CAROLINA at CHAPEL HILL




   ANNUAL REPORT
                     For the year ended
                       June 30, 2010
                                                           FINANCE
                                                        ANNUAL REPORT
                                            FOR THE YEAR ENDED JUNE 30, 2010




SECTION ONE
FINANCE ...................................................................................................................................... 2
 MISSION AND VISION ..................................................................................................................... 3
 ORGANIZATIONAL CHART.............................................................................................................. 4
UNIVERSITY CONTROLLER .................................................................................................. 5
 MISSION AND VISION ..................................................................................................................... 6
 ACCOMPLISHMENTS FOR FY 2009-2010 ........................................................................................ 7
 PERFORMANCE MEASURES .......................................................................................................... 14
 ORGANIZATIONAL CHART............................................................................................................ 18

STUDENT ACCOUNTS AND UNIVERSITY RECEIVABLES…………………………………19
 MISSION AND VISION ................................................................................................................... 20
 ACCOMPLISHMENTS FOR FY 2009-2010 ...................................................................................... 21
 PERFORMANCE MEASURES .......................................................................................................... 23
 ORGANIZATIONAL CHART………………………………………………………………………24
FINANCE COMMUNICATIONS AND TRAINING ............................................................. 25
 MISSION AND VISION ................................................................................................................... 26
 ACCOMPLISHMENTS FOR FY 2009-2010………………………………………………………...27
 PERFORMANCE MEASURES .......................................................................................................... 31
 ORGANIZATIONAL CHART............................................................................................................ 33
FINANCE CONNECTCAROLINA AND FINANCIAL SYSTEMS..................................... 34
 MISSION AND VISION ................................................................................................................... 35
 ACCOMPLISHMENTS FOR FY 2009-2010………………………………………………………...36
INTERNAL CONTROLS .......................................................................................................... 38
 MISSION AND VISION ................................................................................................................... 39
 ACCOMPLISHMENTS FOR FY 2009-2010 ...................................................................................... 40
 PERFORMANCE MEASURES .......................................................................................................... 42
PROCUREMENT SERVICES .................................................................................................. 43
 MISSION AND VISION ................................................................................................................... 44
 ACCOMPLISHMENTS FOR FY 2009-2010 ...................................................................................... 45
 PERFORMANCE MEASURES .......................................................................................................... 48
 ORGANIZATIONAL CHART............................................................................................................ 51
TREASURY AND RISK MANAGEMENT SERVICES ........................................................ 52
 MISSION AND VISION ................................................................................................................... 53
 ACCOMPLISHMENTS FOR FY 2009-2010 ...................................................................................... 54
 PERFORMANCE MEASURES .......................................................................................................... 60
 ORGANIZATIONAL CHART………………………………………………………………………. 61
                                                       FINANCE
                                                    ANNUAL REPORT
                                        FOR THE YEAR ENDED JUNE 30, 2010



SECTION TWO
GOALS FOR 2010-2011 ................................................................................................................ 62
SECTION ONE




     1
FINANCE




   2
                                            FINANCE

MISSION STATEMENT

The Finance Division supports the instruction, research, and public service missions of The
University of North Carolina at Chapel Hill by providing fiscal leadership, safeguarding
University financial assets, ensuring regulatory compliance, and providing timely delivery of
services to internal and external customers.

VISION STATEMENT

The Finance Division strives to provide students, faculty, and staff with an efficient and effective
financial environment in which to carry out their daily tasks through teamwork, diversity,
innovation, honesty and concern for customers.




                                                 3
                                                 FINANCE




                                             Roger Patterson
                                             Associate Vice
                                          Chancellor for Finance



                                                            Laurie Burroughs
                                                            Business Officer




                                                            Nicole Long                Jena Broach
                                                          Business Services          Business Services
                                                            Coordinator                Coordinator


                                Vacant
                        Operations and Systems
                                Analyst



                         Tech Support Analysts




                              Martha Pendergrass          Janet Kelly-Scholle           DeAhn Baucom
    Dennis Press
                                  Director of             Director of Finance         Director of Student
University Controller
                             Procurement Services         Communications &               Accounts and
                                                                Training             University Receivables

                                               Brian Smith                  Stan Koziol
                  Mark Kozel
                                          Director of Treasury &         Financial Controls
              Finance ERP Liaison
                                            Risk Management                   Manager
                                                 Services




                         Organizational chart current as of June 30, 2010.

                                                    4
UNIVERSITY CONTROLLER




                        .
          5
                                  UNIVERSITY CONTROLLER

MISSION STATEMENT

To provide efficient, effective and professional service to the students, faculty, and staff of the
University for appropriate financial functions.

To provide superior, innovative, and responsive financial and budgetary services to the campus
community through professional expertise, developing practical procedures and processes,
promoting efficient systems, maintaining sound financial records, and seeking continuous
improvements.

To safeguard the University by ensuring adherence to the regulatory and other requirements from
the federal, state and system levels.


VISION STATEMENT

To provide exemplary service in attaining shared goals for the University community through
teamwork, maximization of resources, efficient and effective processes and technological
advances.




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                                                  6
                              UNIVERSITY CONTROLLER

ACCOMPLISHMENTS FOR FY 2009-2010

   GOAL: ATTRACT, RETAIN AND DEVELOP
   KNOWLEDGEABLE, PRODUCTIVE AND
                                                    ACCOMPLISHMENT
   DIVERSE WORKFORCE
   Ensure that staff members have the          Instituted monthly training sessions to
   necessary training, support,                meet information needs in a “just-in-time”
   documentation, and resources to             manner. Actively encourage use of
   effectively use technology and other tools  central University training opportunities
   for their positions.                        through Office of Human Resources
                                               (OHR) and Finance.
   Include staff members, whenever             Included appropriate staff in
   possible, in planning and decision-making ConnectCarolina (Student) configuration
   processes on matters that concern them      workshops and other new initiatives as
   and their work.                             appropriate. Staff meetings and
                                               discussions with supervisors were held on
                                               a regular basis to discuss issues of
                                               planning and process change, seeking
                                               their input prior to making any decisions.
   Improve internal training availability by   Provided regular group training sessions
   developing new computer-based training      for the Financial Reporting System (FRS),
   modules.                                    EPAWeb, and HRIS.
   Adapt to Career Banding and leverage this Limited progress made in this area due to
   new framework to make performance           Budget issues and constraints.
   expectations clearer and create a plan to
   align compensation to market.
   Establish an awareness and expectation      Limited progress made in this area due to
   that documenting policies and procedures Budget issues and constraints.
   is an ongoing process. The area of focus
   for FYE 2010 will be documenting
   standard operating procedures for critical,
   recurring duties.
   Involve team members where possible in      Team members are involved on an
   the business process redesign required by ongoing basis as the implementation of
   the transition to the new Student           the new system progresses.
   Information System.




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                                                7
                            UNIVERSITY CONTROLLER


GOAL: CREATE A WORK ENVIRONMENT
THAT ENCOURAGES AND REWARDS                       ACCOMPLISHMENT
INNOVATION, RISK TAKING,
COMMUNICATION AND TEAMWORK
Use the attributes of successful leadership       Appropriate leadership demonstrated
in managing performance, empowering               while addressing budget reductions,
others, attending to communications,              ConnectCarolina efforts, budgetary issues
focusing on service, managing the                 resulting from economic decline, and
environment, managing change, and                 other standard and non-standard
demonstrating initiative and                      responsibilities and tasks.
dependability.
Continue to improve the use of                    Used data available to improve
performance measures to identify                  compliance with regulations related to
improvements and change processes and             refunds.
procedures.
Implement regular focus group sessions            Limited progress made in this area due to
with staff to discuss business processes          budget issues and resource constraints.
and departmental policies.
Ensure that department personnel have             Increased capacity and structures for
access to the support and resources               employees to work remotely when
necessary to effectively utilize computer         appropriate to tasks and leverage
technology and software identified as             resources.
necessary tools for their position.
Sustain a workplace that promotes                 Process Ongoing.
teamwork, integrity, professionalism,
pride and trust.
Enhance the current performance                   Process Ongoing.
management model and develop more
effective feedback loops.
Investigate and develop a plan to improve         Process Ongoing.
functionality of the office suite.


GOAL: COMMUNICATE ACTIVELY WITH
CUSTOMERS TO CREATE RESPONSIVE AND                ACCOMPLISHMENT
RESPONSIBLE PARTNERSHIPS THAT
EXCEED THEIR EXPECTATIONS
Continue to provide training to the               Trainings on practices associated with
campus community regarding systems,               SPA and EPA payrolls were provided.
policies, procedures, and other relevant          Participation in Spring and Fall Finance
information.                                      Training.




                                                                                              .
                                              8
                            UNIVERSITY CONTROLLER


GOAL: COMMUNICATE ACTIVELY WITH
CUSTOMERS TO CREATE RESPONSIVE AND                ACCOMPLISHMENT
RESPONSIBLE PARTNERSHIPS THAT
EXCEED THEIR EXPECTATIONS
Continue participation in the Capital             Efforts as part of the Capital Budgeting
Budgeting meetings and work groups to             Workgroup ongoing.
review the funding sources for capital
improvements projects, and recommend
process improvements
Work collaboratively with Student                 These features are included in the
Service partners in the implementation of         ConnectCarolina project plan.
new student information systems and
advocate for student-friendly features
including e-bills and other online options.
Continue to leverage the potential of             This initiative continues to be successful
targeted mass emails to increase direct           and has been extended to help resolve
deposit participation, reduce cancellations       outstanding checks.
and holds.
Continue to develop a new Web site                Opportunities for ways to communicate
environment to increase useful                    more effectively were consistently found
information available to customers and            through the Finance Web site.
colleagues. Investigate a way to measure
effectiveness of this communication path
and create a new feedback loop for
customers.
Update the fee schedule on the Finance            This has been completed and is in the
Web site to reflect all fees charged to           maintenance phase. A project was
students, internal customers, and external        completed to align student fee names.
customers across campus.
Maintain open communications with                 Continued effort to respond quickly with
internal and external customers.                  correct information and procedures.
                                                  Feedback from campus units indicated
                                                  that outstanding customer service and
                                                  communications were provided.
Assist campus departments in determining          Ongoing.
the appropriate funding of personnel
needs (between State Funds and Finance
and Administration receipts).




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                                              9
                          UNIVERSITY CONTROLLER


GOAL: CONTINUOUSLY IMPROVE
SERVICE PROCESSES TO MAKE THEM                   ACCOMPLISHMENT
MORE EFFICIENT, EFFECTIVE, AND USER-
FRIENDLY
Complete implementation of Phase III of Implemented four modules for a total of
the Web-enabled journal entry process for sixteen as implementation continues.
FR -FRIENDLY. entries.
original journal
Complete Web-enabled Account Request             Implemented eight major modules; and
project for establishment and                    eight modules are in various stages of
documentation of new accounts for non-           implementation.
state funds and for select associated            Updated computer-based training and
entities maintaining books and records in        training manual for journal entry
the University Financial Records System.         transactions, the account request process
                                                 for trust funds, and for FRED (Flexible
                                                 Routing of Electronic Documents).
Coordinate with ITS and campus                   Ongoing.
departments and continue to identify and
automate interdepartmental billings for
high-volume activities.
Implementation of the automated Time             Implementation of the Time Information
Information Management System, TIM,              Management System was successfully
which will enhance processes, security,          completed, and the project to convert to
and controls for recording and monitoring        the current version was initiated. Leave
time and leave data. Upgrades                    liability reporting for June 30 is now
successfully implemented and                     accomplished using TIM.
enhancements are being continued.
Ensure compliance of existing mandatory          Efforts to reach full participation are
direct deposit policy which applies to           ongoing.
employees hired on or after July 1, 1999.
January 1, 2008, mandatory policy
enacted for any employee.
Continued participation with Annual              Successful ARP processing for salary
Raise Process (ARP) enhancements as              changes implemented in 2009-10; work
well as testing and implementing EPA             in progress for 2010-2011.
salary increases.
Upgrade the application for sending              Postponed due to ConnectCarolina
student account refunds by direct deposit.       (Student) System and active
With this change, direct deposit will be         improvements to increase the efficiency
strongly encouraged with the goal of             of the current application.
reducing the number of paper checks
created. Also, improve deposit process
by leveraging the student information
system.



                                                                                             .
                                            10
                          UNIVERSITY CONTROLLER


GOAL: CONTINUOUSLY IMPROVE
SERVICE PROCESSES TO MAKE THEM                   ACCOMPLISHMENT
MORE EFFICIENT, EFFECTIVE, AND USER-
FRIENDLY
As part of the implementation of the new         Continued to identify data cleanup tasks
student information system, seek                 and opportunities to improve business
FR -FRIENDLY. improve data quality and
opportunities to                                 processes. Initiated a comprehensive
student financial processes.                     purge of data no longer needed,
                                                 consistent with our records retention
                                                 policy and necessary for improving
                                                 efficiency of processes.
                                                 Progress limited due to resource
                                                 constraints.
Analyze the current refunds, cashiering,         Process ongoing.
payment plan, departmental funding, and
third party processes; seek opportunities
to streamline and /or enhance customer
satisfaction.
Develop and implement a plan to clean            Process ongoing.
data prior to conversion to the new
student information system. Develop
processes to prevent recurrence of
identified issues.
Continue to develop and enhance the              Process ongoing.
funding model of the Human Resources
Information System (HRIS) system and
streamline position control system.
Work closely with the EPA Web team to            Process ongoing.
increase functionality and automation of
the EPA budget management system and
annual raise process (ARP).


GOAL: PROTECT AND CREATIVELY
                                             ACCOMPLISHMENT
ENHANCE THE UNIVERSITY’S ASSETS

Enhance cash management by reviewing         Upgraded remote deposit services to
current practices, identifying               enable users to view the data in multiple
improvements through technology and          formats. Also, stored the data in a secured
procedural enhancements, and                 shell in the banking service provider
implementing recommended practices           instead of dedicated PC. Continued to
including implementation of Check 21 –       implement Check 21-Remote Deposit
Remote Deposit capabilities.                 capabilities across campus.




                                                                                            .
                                            11
                            UNIVERSITY CONTROLLER


GOAL: PROTECT AND CREATIVELY
                                               ACCOMPLISHMENT
ENHANCE THE UNIVERSITY’S ASSETS

Review current practices and procedures        Project plan was developed. Funding was
of money market system and identify            allocated for implementation during fiscal
improvements through technology and            year 2009-2010.
procedural enhancements.
Successfully complete accurate, timely         All State Controller deadlines were met.
financial statements for the year ended
June 30, 2009, in compliance with Office
of State Controller requirements.
Compile a Comprehensive Annual                 Awarded the Certificate of Achievement
Financial Report for the year ended June       for Excellence by GFOA for the 2009
30, 2009, with the objective of obtaining a    Comprehensive Annual Financial Report
Certificate of Achievement for Excellence      (CAFR). Received the award for the 15th
in Financial Reporting awarded by the          consecutive year.
Government Finance Officers Association
(GFOA).
Develop project definition and proposal to     Coordinated with University Information
convert Money Market System, Cash              Technology Services (ITS) and submitted
management process to a Web application        project definition and proposal to convert
and Oracle database.                           Money Market System to a Web-based
                                               application and Oracle database.
Maintain and monitor 100 percent               Actively participate in CERTIFI
Peripheral Component Interconnect (PCI)        (Compliant Electronic Receipt
Data Security Standard compliance for          Transactions through Innovation and
campus credit card merchants.                  Financial Integrity) Committee to evaluate
                                               new merchant card requests, monitor and
                                               discuss compliance issues with PCI Data
                                               Security Standards, and recommend
                                               appropriate course of action.
Actively participate in conversion from        Members of the CERTIFI Committee and
the current Common Payment Services, a         the implementation team have
payment gateway through the Statewide          successfully converted ten merchants to
Electronic Commerce Program, to a              Touchnet Information System, Inc.
payment gateway provided by Touchnet
Information Systems, Inc.




                                                                                            .
                                              12
                           UNIVERSITY CONTROLLER


GOAL: PROTECT AND CREATIVELY
                                              ACCOMPLISHMENT
ENHANCE THE UNIVERSITY’S ASSETS

Review asset allocations, investment and      In consideration of the current money
distribution policy of the Temporary          market and fixed income conditions,
Investment Pool to ensure optimal             reviewed the estimated impact on
management of operating cash managed at       distributions from the State Treasurer’s
University discretion.                        Short Term Investment Fund (STIF) and
                                              Temp Pool over the next year, and
                                              communicated information on future
                                              distributions to the Money Market
                                              participants.
Refine record retention policies and          Obtained approval, updated and revised
improve space use, especially in              records and retention schedule prior to
conjunction with relocation to SASB.          relocation.
Improve student and loans collections         Process ongoing, within resource
processes.                                    constraints.


GOAL: PROVIDE LEADERSHIP TO
DEVELOP AND SUPPORT UNIVERSITY                ACCOMPLISHMENT
PLANNING
Integrate ideas and develop plans for         Successfully implemented budget controls
process improvements and other services       for Institutional Trust Funds and state
with the plans of the Finance Division,       mandated emergency budget guidelines
Finance and Administration, and the           and spending freeze on all state funds
University community.                         including State Receipts.
Continue participation in ConnectCarolina     Provided subject matter experts for
for selecting and implementing new            Payroll as well as attending ERP meetings
central administrative systems including a    to date. Handling as is business processes
student information system, a human           for Payroll.
resources and payroll system, and a
financial system consistent with the
University-wide plan.
Take the leadership role in preparing the     2011-13 continuation budget preparation
2011-2013 biennial continuation budget        in progress.
by working closely with UNC General
Administration and Office of State Budget
and Management staff.




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                                             13
                               UNIVERSITY CONTROLLER

PERFORMANCE MEASURES

  ACCOUNTING SERVICES

                                                        WAS                            LINK
                                        ACTUAL
MEASUREMENT            TARGET                          TARGET       COMMENTS            TO
                                        RESULT
                                                        MET?                          GOALS
                       Process all                               Several modules
                                        Timeliness
                     journal entries                               of Phase III of
                                            of
  Journal entry     received by the                                Web-enabled
                                        processing       Yes                           D
   processing         20th, prior to                                journal entry
                                         improved
                      that month’s                               processing were
                                       significantly
                        close-out                                  implemented.
                                                                    Online UNC
                                                                 Account Request
                     ≤ 10 business
 Average number                         Some new                     System for
                       days after
    of days to                           accounts                various types of
                       receipt of                        Yes                           D
  establish new                          < 5 to 10                    non-state
                      appropriate
    accounts                               days                     accounts has
                      information
                                                                   contributed to
                                                                  meet the target.
                                                                        Efforts
                    Automate major
    Automate                           Minimize or                  continued to
                        inter-
interdepartmental                       eliminate        Yes      automate major       D
                     departmental
      billing                          processing               billings using data
                        billing
                                                                  collect batches.
                                                                      With the
                                                                 implementation
                      Complete all                                  of UNC-FIT
                           bank                                    standards, the
                     reconciliation                              KPI requirement
     Bank
                     within 30 days        98%           Yes      to complete all      D
 Reconciliation
                    from the receipt                                    bank
                       of the bank                              reconciliation was
                       statement.                                   significantly
                                                                 reduced from 45
                                                                     to 30 days.
                                                                Phase II has been
                                        Improved
                    Enable users to                      Yes,       implemented
                                         timely
 Web-based Unit       access, run                      improve     which allows
                                       reports and
  Accounting         reports, and                       -ments    users to access,     D
                                        access to
    System              retrieve                       continue   run reports and
                                        historical
                    historical data                        .    retrieve historical
                                           data
                                                                        data.



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                                              14
                              UNIVERSITY CONTROLLER

 PAYROLL SERVICES

                                                 WAS                         LINK
                                       ACTUAL
MEASUREMENT            TARGET                   TARGET     COMMENTS           TO
                                       RESULT
                                                 MET?                       GOALS
                    100% of actions                       Less than five
  Percentage of
                     received on or                        manual pay
personnel actions                      100%      Yes                         D
                     before payroll                      checks produced
    processed
                        due date                            per cycle.
                     100% of time                         Less than five
 Percentage of
                    sheets received                        manual pay
  time sheets                          100%      Yes                         D
                      on or before                       checks produced
   processed
                    payroll due date                        per cycle
  Average W-2                                             W-2s and year-
 error reporting        < 0.1%          0.0%     Yes       end reports       D
       rate                                                 balanced
    Average
                                                         1042-S and 1043
  1042-S error          < 0.1%          0.0%     Yes                         D
                                                            balanced
 reporting rate
                                                         Ongoing process
                                                         to make certain
 Percentage of
                                                              all new
 participants on         100%           99%      Yes                         D
                                                          employees are
 direct deposit
                                                           signed up for
                                                          direct deposit.
                                                         Access has been
                                                           granted to all
     Online
                                                              business
 distribution of         100%           N/A      Yes                         D
                                                          managers and
02,04,06 reports
                                                         HRFs for online
                                                              reports.




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                                          15
                              UNIVERSITY CONTROLLER

 FINANCIAL REPORTING AND MANAGEMENT SERVICES

                                                      WAS
                                       ACTUAL                             LINK TO
MEASUREMENT            TARGET                        TARGET   COMMENTS
                                       RESULT                              GOALS
                                                      MET?
Complete accrual
    financial
                    Meet deadline
   statements                          Submitted
                    of August 31,                     Yes      Continue     E
package required                        timely
                        2009
    by State
   Controller

                     Meet deadline     Submitted
    Submit           of December         timely,
University CAFR      31, 2009, and     certificate    Yes      Continue     E
   to GFOA          earn certificate      award
                    of achievement.     received

    Complete
 Foundation and     Meet deadline
                                       Submitted
Investment Fund     of October 31,                    Yes      Continue     E
                                        timely
       audit            2009.
 responsibilities
     Submit
   continuing       Meet deadline
                                       Submitted
    disclosure      of January 31,                    Yes      Continue     E
                                        timely
requirements for         2010.
      bonds
  Submit 990T
                     Meet May 15,
    Unrelated                          Submitted
                    2010, extension                   Yes      Continue     E
Business Income                         timely
                       deadline.
   Tax Return
  Obtain clean        Unqualified
                                       Obtained       Yes      Continue     E
  audit opinion        opinion




                                                                                    .
                                             16
                              UNIVERSITY CONTROLLER

 BUDGET OFFICE

                                                       WAS                         LINK
                                        ACTUAL
MEASUREMENT             TARGET                        TARGET     COMMENTS           TO
                                        RESULT
                                                       MET?                       GOALS
                                                                7,232 revisions
                                         95.4%                  received in FY
Average time to
                     95% within two     within two             2009-2010; 335
process budget                                         Yes                          D
                      business days.    business                took more than
   revisions
                                          days                   two business
                                                                      days.
Average time to                                                  152 revisions
                                         96.7%
  process state                                                 approved; five
                     95% within two    within two
budget revisions                                       Yes      took more than     D
                      business days.    business
   after state                                                   two business
                                          days
    approval                                                          days.
                                                                 2,256 funding
                                                               actions received
 Average time to                          100%
                     98% within one                               in FY 2009-
  process SPA                           within one     Yes                         D
                      business day                             2010; none took
personnel actions                      business day
                                                                 more than one
                                                                 business day.
                                                               Automatic report
                                                                  not in place;
 Average time to
                     98% within one                              25,882 forms
  process EPA                             N/A          N/A                         D
                      business day.                            were processed
personnel actions
                                                                  in FY 2009-
                                                                      2010.
                                                                   86 account
                                                               actions received
 Average time to                          95.3%
                     90% within one                               in FY 2009-
establish accounts                      within one     Yes                         D
                      business day.                            2010; four took
   after receipt                       business day
                                                                 more than one
                                                                 business day.




                                                                                          .
                                             17
                                                                                                  UNIVERSITY CONTROLLER



                                                                                                                Dennis Press
                                                                                                             University Controller




                                                                                                 Norma Newton                 Margarita Helms
                                                                                               University Programs            Administrative
                                                                                                    Specialist                   Assistant



                                                                                                                                        Chandrika Rao
                                                                                                                                       Connect Carolina




                 Elizabeth C.                       David Blakemore                                         Robert Vickery                 Kathi Wimmer             Emily Coble                                       Yiwen Wang
                                                                               McGregor Bell                                                                                                   John Carlson, Unit
                (Betsi) Snipes                      Director, Financial                                                                                                                                              General Support
                                                                                 Director,               Construction & General         Financial Accountant        Cash Manager                  Lead Person
               Director, Payroll                       Reporting &                                             Accountant                                                                                              Accountant
                                                                               Budget Office                                                                                                 Investment Accountant
                   Services                         Management Serv.


                                                                                                                                                                                                 Cheryl Yanik
                                                                                                                 Elaine Crumpler                Flora Compton            Cathi James              Accountant
      Vacant                                                Nancy Brock             Henry Price
                                   Stephanie Kidd         Assistant Director      AA Budget Officer            Accounting Specialist              Accountant         Accounting Specialist
 Non Resident Alien
                                     Accountant
     Tax Issues

                                                            Keith Harris          Panthea Crabtree
                                                                                                                 Nancy Wilson                 Deborah Johnson           Elana Eliseeva
    Cleo Riggins                   Carolyn Smith         Financial Standards        EPA Position
                                                                                                              Accounting Technician         Accounting Technician    Accounting Technician
Accounting Technician              Support Staff             Accountant         Control/HA and AHEC



                                                            Janie Jenkins         Kimberly Johnson              Jameka Williams               Lawrence Jenkins           Tin Lay Nwe
Janice Shaw-McCants            Yolanda Torain             Bonds Accountant         Budget Analyst             Accounting Technician         Accounting Technician    Accounting Technician
Accounting Technician       Accountant/SPA Lead


                                                                                  Robert Howard
                                                            Dana Dupree
    Cynthia Gunn              Brandon Brooks                                    EPA Position Control
                                                            Accountant
Accounting Technician       Accountant/EPA Lead                                         AA


                                                                                    Helen Jeffries
   Lauren Gibbons              Sally Lakomiak                                    Health Affairs Budget
Accounting Technician        Applications Analyst                                 Officer and AHEC


                                                                                     Amy Zachary
   Seanid Dineen                                                                    Administrative
                              Kristen Dunivant                                  Assistant/SPA Position
Accounting Technician
                             Applications Analyst                                      Control


                              Ella Renee Howle                                      Linda Proctor
    Sherri Lewis                                                                 SPA Position Control
                            Systems Technician (3
Accounting Technician
                              yr. Time Limited
                                   Position)




                                                                                     Organizational chart current as of June 30, 2010.

                                                                                                                       18
STUDENT ACCOUNTS AND
UNIVERSITY RECEIVABLES




          .

          19
                 STUDENT ACCOUNTS AND UNIVERSITY RECEIVABLES

MISSION STATEMENT

To serve the citizens of the State of North Carolina by billing and collecting tuition, fees and
other charges, accepting and depositing departmental receipts and by servicing UNC based
student loans.

VISION STATEMENT

We will accomplish our mission to the best of our abilities within the resources allocated.




                                                  .

                                                 20
               STUDENT ACCOUNTS AND UNIVERSITY RECEIVABLES

ACCOMPLISHMENTS FOR FY 2009-2010

   GOAL: ATTRACT, RETAIN AND DEVELOP
   KNOWLEDGEABLE, PRODUCTIVE AND                    ACCOMPLISHMENT
   DIVERSE WORKFORCE
   Ensure that staff members have the               The team has been encouraged to take
   necessary training, support,                     advantage of campus based training
   documentation, and resources to                  opportunities. In addition, an annual
   effectively use technology and other tools       training day is planned and held by the
   for their positions.                             staff.
   Include staff members, whenever                  The team is routinely involved in decision
   possible, in planning and decision-making        making whenever possible.
   processes on matters that concern them
   and their work.
   Involve team members where possible in           Team members are currently engaged in
   the business process redesign required by        redesigning processes and were involved
   the transition to the new Student                in configuration decisions.
   Information System.

   GOAL: CREATE A WORK ENVIRONMENT
   THAT ENCOURAGES AND REWARDS
                                                    ACCOMPLISHMENT
   INNOVATION, RISK TAKING,
   COMMUNICATION AND TEAMWORK
   Continue and improve the use of                  We have implemented measures in the
   performance measures to identify                 refunds area and are working on
   advances in change processes and                 identifying appropriate measures for other
   procedures.                                      areas in the new system.
   Implement regular focus group sessions           Informal weekly staff briefings are held as
   with staff to discuss business processes         business demands allow.
   and departmental policies.

   GOAL: COMMUNICATE ACTIVELY WITH
   CUSTOMERS TO CREATE RESPONSIVE
                                                    ACCOMPLISHMENT
   AND RESPONSIBLE PARTNERSHIPS THAT
   EXCEED THEIR EXPECTATIONS
   Maintain open communications with                We have collaborated with
   internal and external customers.                 ConnectCarolina and Carolina Parents
                                                    Listserv to maintain communications
                                                    during the implementation of the new
                                                    student system.




                                                .

                                                21
            STUDENT ACCOUNTS AND UNIVERSITY RECEIVABLES

GOAL: CONTINUOUSLY IMPROVE
SERVICE PROCESSES TO MAKE THEM
                                                ACCOMPLISHMENT
MORE EFFICIENT, EFFECTIVE, AND USER
FRIENDLY
Increase direct deposit participation for       We have increased direct deposit
student refunds.                                participation both overall and for financial
                                                aid recipients. Overall percentage is
                                                somewhat understated due to clean up of
                                                credit balances in preparation for
                                                conversion to the new student system.
Develop and implement a plan to clean           The ConnectCarolina Student Systems
data prior to conversion to the                 Financials component was successfully
ConnectCarolina new student information         implemented. Also, mandatory student
system. Develop processes to prevent            health insurance was moved from the
recurrence of identified issues.                Federal Family Education Loan Program
                                                (FFEL) to Direct Lending. There was also
                                                late change to the annual year 2010-2011
                                                tuition amounts. Data converted to the
                                                new system was successful and with no
                                                material errors.


GOAL: PROTECT AND CREATIVELY
                                                ACCOMPLISHMENT
ENHANCE THE UNIVERSITY’S ASSETS

Continue participation in the conversion        Successfully integrated TouchNet as the
from the current Common Payment                 payment gateway for the new student
Services, a payment gateway through the         system.
Statewide Electronic Commerce Program,
to a payment gateway provided by
Touchnet Information Systems, Inc.

GOAL: PROVIDE LEADERSHIP TO
DEVELOP AND SUPPORT UNIVERSITY                  ACCOMPLISHMENT
PLANNING
Continue participation in the                   Actively attend and contribute to Student
ConnectCarolina project for selecting and       Stakeholder Committee meetings.
implementing new central administrative
systems including a student information
system, a human resources and payroll
system, and a financial system consistent
with University-wide plan.




                                            .

                                            22
               STUDENT ACCOUNTS AND UNIVERSITY RECEIVABLES

PERFORMANCE MEASURES

                                          WAS                           LINK
                                ACTUAL
 MEASUREMENT        TARGET               TARGET     COMMENTS             TO
                                RESULT
                                          MET?                         GOALS
  Direct deposit
                     > 50%       51%      Yes                           D
   participation
  Cohort default
                     ≤ 6%        5.35%    Yes                           E
        rate
                                                  Impacted both by
Loan accounts 2+                                  the economy and
months past due,     < 600        724      No     shift of resources    E
  not at agency                                     related to new
                                                   student system
 Loan accounts >
                     < 500        495     Yes                           E
 4 years past due




                                    .

                                    23
          STUDENT ACCOUNTS AND UNIVERSITY RECEIVABLES


                                          DeAhn Baucom
                                         Director of Student
                                              Accounts



                                                                 Charlotte Hines
                       Gwen Norwood
                                                               Administrative Support
                        Accountant
                                                                    Specialist




Angie Davis            Marikae Juliano           Gary Maynard                   Beth Williams
Accountant              Accountant                Accountant                   Systems Analyst



                                                                                             Christina Neely
                                    Linda Love                                              Business Services
   Diana Malinsky                                                  Kim Orr
                               Administrative Support                                         Coordinator
     Accountant                                                  Account Tech
                                    Specialist


                                  Shawn Johnson
    Heather Smith                                                Brian Williams
                               Administrative Support
    Account Tech                                                 Account Tech
                                    Specialist


                                 Rochelle Cozart
  Barbara Sheppard                                             Cassandra Gregory
                               Administrative Support
   Account Tech                                                  Account Tech
                                    Specialist


                                  Robin Bowman                  Janis Holland
    Teresa Smith
                               Administrative Support          Business Services
    Account Tech
                                    Specialist                   Coordinator


                                                               Donna Clap
                                                           Administrative Support
                                                                Specialist




                     Organizational chart current as of June 30, 2010.
                                            24
     FINANCE
COMMUNICATIONS AND
     TRAINING




         .
        25
                      FINANCE COMMUNICATIONS AND TRAINING

MISSION STATEMENT

To support the instruction, research, and public service missions of The University of North
Carolina at Chapel Hill by ensuring accurate, consistent, coordinated and accessible Finance
Division-related information, training and materials and providing the skills, knowledge and
support necessary for University staff, students and faculty to succeed in their endeavors.

VISION STATEMENT

To deliver and support effective communications and training for the Finance Division and the
University community through an integrated approach involving teamwork, innovation, strategic
planning and the productive application of technology.




                                               26
                     FINANCE COMMUNICATIONS AND TRAINING

ACCOMPLISHMENTS FOR FY 2009-2010

   GOAL: ATTRACT, RETAIN AND DEVELOP
   KNOWLEDGEABLE, PRODUCTIVE AND                  ACCOMPLISHMENT
   DIVERSE WORKFORCE
   Ensure that new staff members complete         All four staff members have now
   diversity training per division                completed mandatory diversity training.
   requirement.
   Include staff members in the planning and      Continued staff meetings for discussion of
   decision-making processes on matters that      critical items and strategic planning.
   concern them and their work, whenever
   possible.
   Provide internal and external training and     Due to budgetary constraints, low/no cost
   development opportunities to allow staff       training/mentoring by other University
   to perform effectively in their positions      staff occurred in person and online.
   and work toward professional goals.
   Continue representation on Finance             Representation on Diversity Committee
   Diversity Committee to introduce and           continued.
   develop ongoing opportunities for
   workplace exposure to and discussion of
   diversity issues.

   GOAL: CREATE A WORK ENVIRONMENT
   THAT ENCOURAGES AND REWARDS
                                                  ACCOMPLISHMENT
   INNOVATION, RISK TAKING,
   COMMUNICATION AND TEAMWORK
   Whenever possible, encourage staff to          Staff completed cross-training on Web
   assist and share expertise with                content management system(s), training
   departmental and division colleagues to        production software, and a course
   meet project expectations.                     registration system.
   Continue biweekly staff meetings to            Held monthly staff meetings, and frequent
   discuss critical items and strategic plans.    one-on-one meetings.

   GOAL: COMMUNICATE ACTIVELY WITH
   CUSTOMERS TO CREATE RESPONSIVE
                                                  ACCOMPLISHMENT
   AND RESPONSIBLE PARTNERSHIPS THAT
   EXCEED THEIR EXPECTATIONS
   Maintain Finance Division Web site as          Daily updates to the Finance Division
   needed with critical announcements, staff      Web site are posted by Web
   changes, images and additional sections.       administrators and approved editors
                                                  throughout the division.




                                                 27
                  FINANCE COMMUNICATIONS AND TRAINING
GOAL: COMMUNICATE ACTIVELY WITH
CUSTOMERS TO CREATE RESPONSIVE
                                             ACCOMPLISHMENT
AND RESPONSIBLE PARTNERSHIPS THAT
EXCEED THEIR EXPECTATIONS
Redesign and rewrite Finance Policy and      Redesign and initial migration of the
Procedure Manual content; and migrate        Finance Policy and Procedure Manual
site and all content to a new enterprise-    website was complete in September 2009.
wide content management tool                 New site was announced to campus and
(CarolinaContent) that allows University     additions and improvements continue. At
websites to be created, managed and          the time of site launch, the Finance Policy
maintained.                                  and Procedure Manual was the largest
                                             CarolinaContent initiative to date.
Continue to promote staff cross-training     Staff began cross-training in systems and
of heavily-used systems, software and        software including two content
processes.                                   management systems, training production
                                             software, TIM system and Data
                                             Warehouse.
Continue to collaborate and coordinate       Staff members continue to meet weekly
with TIM Project Management team to          with TIM project team to coordinate
identify and improve training and system     ongoing TIM support for campus
processes for the TIM user.                  customers.
Establish a TIM announcements online         TIM Communications page created in
archive as a resource for campus TIM         August 2009 to house
Administrators and support personnel.        email/announcement archive.
Plan to update and redesign TIM website      Migration of TIM website content
and migrate existing content to new          completed December 2009.
content management system to improve
campus customer accessibility.
Coordinate campus-wide forums for TIM        Multiple TIM forums held in July 2009
Administrators regarding major TIM           were well attended by 172 attendees.
system upgrades scheduled to take place
in August 2009.
Continue participation in the Financial      Committee produced decision documents
Process Improvement Committee                and concluded work in August 2009.
meetings as part of ConnectCarolina
implementation.




                                            28
                 FINANCE COMMUNICATIONS AND TRAINING
GOAL: CONTINUOUSLY IMPROVE
SERVICE PROCESSES TO MAKE THEM
                                             ACCOMPLISHMENT
MORE EFFICIENT, EFFECTIVE, AND USER
FRIENDLY
Coordinate solution to PCI-compliance        Successfully coordinated purchase of
need for campus merchant card terminal       training and tracking software in
operators. Work with CERTIFI                 cooperation with Merchant Card Services
committee and Merchant Card Services to      and CERTIFI committee in order to
identify software vendors with tracking      maintain PCI compliance for campus
system for merchant card training.           merchant card terminal operators.
Completion of Finance Training program       Third and final phase of training program
realignment, in cooperation with campus      realignment in progress. Development of
users. Finalize development and              new, streamlined computer-based
implementation details of recommended        trainings for Accounting for Non-
trainings in preparation for                 Accountants parts I and II, and Internal
ConnectCarolina.                             Controls are in progress.
Continue TIM support and training of         Phone, email and classroom support for
new and existing campus staff during         TIM continues. In FYE 2009-10, 122 TIM
upgrades and general use. Continue           Administrators completed Tips and Tricks
instruction of advanced TIM training,        advanced classroom training. 86 TIM
Tips and Tricks Workshop, to address         Managers and Administrators completed
advanced questions.                          initial TIM classroom training.
Respond to all TIM and Finance Systems       Continued to maintain timely support for
customer inquiries by phone or email         customer inquiries (within one business
within one business day.                     day.)
Continue course evaluations for TIM          TIM and Financial Systems CBT and
trainings and financial systems classroom    classroom evaluations continued. Finance
trainings.                                   Division Workshop evaluations were
                                             created and implemented.
Complete documentation and training for      UAS Phase I and II training and assistance
new and existing modules for Online          ongoing. Enhancements, user manual
Journal Entry system, 19 modules; and        updates and training creation continues.
Unit Accounting System (UAS).                Three new Journal Entry types rolled out
                                             and documented this fiscal year were Cash
                                             Advance Settlement, Residual Fund
                                             Transfer, and Physicians and Associates
                                             Revenue Distribution.




                                            29
                   FINANCE COMMUNICATIONS AND TRAINING

GOAL: PROTECT AND CREATIVELY
                                                 ACCOMPLISHMENT
ENHANCE THE UNIVERSITY’S ASSETS

Participate in new Principal Investigator        Collaborated with Office of Sponsored
(PI) training to ensure fiscal responsibility    Research staff to create and implement
of contracts and grants.                         training for PIs reviewing available
                                                 financial resources. PI training program
                                                 began in April 2010.
Continue to maintain and enhance media           Fostered exceptional working
relations by cultivating relationships with      relationships with campus and external
internal and external media                      media staff. Work collaboratively with
representatives.                                 University Relations staff on major
                                                 announcements.

GOAL: PROVIDE LEADERSHIP TO
DEVELOP AND SUPPORT UNIVERSITY                   ACCOMPLISHMENT
PLANNING
Participate in Training and Development          Actively participated in Training and
Working Group, a smaller component of            Development Working Group of the
the Business Practice Comparison project         NCSU & UNC-Chapel Hill Joint ERP HR
of the Joint ConnectCarolina HR                  Business Process Review. Focus was on
Working Group.                                   training and development registration
                                                 module in Peoplesoft. Working group
                                                 issued report in February 2010.
Continue support for Finance Diversity           Continued to compile Diversity Report for
Committee to facilitate and develop              division to be included in University’s
ongoing opportunities for diversity              annual Diversity Report. Provided support
education and discussion consistent with         to current chair of Finance Diversity
University-wide plan.                            Committee.
Collaborate with ConnectCarolina Project         Began training and communication budget
Team on eProcurement implementation              planning and requests in Spring 2010.
and Peoplesoft Financials 9.1                    Ongoing.
implementation.




                                                30
                     FINANCE COMMUNICATIONS AND TRAINING
PERFORMANCE MEASURES

                                                         WAS                            LINK
                                          ACTUAL
 MEASUREMENT            TARGET                          TARGE        COMMENTS            TO
                                          RESULT
                                                        T MET?                         GOALS
                                                                     Constructive
   Percentage of
                                                                   comments have
 users to complete
                     Response from         2444                          led to
     TIM CBT
                     majority of CBT    completed         Yes       improvements,       D, E
 evaluations after
                          users         evaluations                 such as adding
       course
                                                                       caption to
    instruction.
                                                                       trainings.
                                                                      Follow-up
                                                                   computer-based,
                     Hold on-campus                                   on-site and
    Success of                          TIM System
                        forums to                                     classroom
     training                             Upgrade
                         address                                     trainings for
    University                             Forum          Yes                          D, F
                     concerns/needs                                employees, TIM
  employees on                          attended by
                       of campus                                    Administrators
   TIM system                            171 users.
                      community.                                        and TIM
                                                                    Managers also
                                                                          held.
   Route Finance
     Web site        Forward inquiry
                                                                    Departments are
 customer service     to appropriate    250 routed
                                                                    responsible for
 form inquiries to       Finance        inquiries in      Yes                          C, D
                                                                    follow up with
    appropriate         department       FYE 2010
                                                                   customer inquiry.
   personnel for     within 24 hours.
 timely responses.
                                                                   Trainings include
                                         55 trainings
  Deliver Finance                                                     Continuing
                                        to more than
 Division systems’                                        Yes;       Professional
                                              656
    online and        Meet needs of                      annual    Education (CPE)
                                          employees
    classroom        division leaders                   increase     offerings and
                                           taught or                                   D, F
    training in        and campus                        of 100    Finance Division
                                         coordinated
 accordance with       customers.                        over fy      Workshops
                                         by Finance
  division needs                                           09.     offered quarterly
                                           Training
  and deadlines.                                                      to campus
                                        Coordinator.
                                                                      customers.




                                              31
                    FINANCE COMMUNICATIONS AND TRAINING
                                                      WAS                           LINK
                                        ACTUAL
MEASUREMENT            TARGET                        TARGE      COMMENTS             TO
                                        RESULT
                                                     T MET?                        GOALS
 Continue TIM
                                       202 campus
   online and
                     Meet deadlines        staff
   classroom                                                   TIM training is
                          and            attended
   training in                                                ongoing based on
                     expectations of    classroom
accordance with                                       Yes     software changes     D, F
                          TIM           trainings.
 TIM sponsors                                                  and user needs.
                    sponsors/project    2444 staff
and project team
                         team.          completed
   needs and
                                          CBTs.
   deadlines.
                                           TIM
                                       phone/email
Continue accurate
                        Meet             support
and timely email,                                                Campus staff
                   expectations for    totaled 740
   phone and                                                    inquiries were
                     phone/email        inquiries.    Yes                          D, F
 Remedy ticket                                                   handled in a
                   support for TIM       Remedy
support related to                                             timely manner.
                   implementation.       support
  TIM system.
                                         totaled
                                           192.
Continue timely
                        Respond          Support
  and effective
                    typically within   totals: 457
   support for                                        Yes                           C
                      one business      calls; 328
Finance Division
                          day.           emails.
    systems.
                                                              All queries were
                    Respond within
                                                              coordinated with
                    hours of query,
Continue accurate                                             University News
                        allowing       Fielded 24+
 and coordinated                                              Services staff and
                    coordination of       media       Yes                          C, E
   responses to                                                responses were
                      information        queries.
  media queries.                                               typically within
                       with News
                                                              hours of original
                        Services.
                                                                    query.




                                            32
      FINANCE COMMUNICATIONS AND TRAINING




                    Janet Kelly-Scholle
                    Director for Finance
                    Communications and
                          Training



  Garry Jones            Troy Howell           Victoria Hammett
Communications         Finance Training          TIM Training
   Specialist            Coordinator               Specialist




       Organizational chart current as of June 30, 2010.

                              33
      FINANCE
CONNECTCAROLINA AND
 FINANCIAL SYSTEMS




         34
               FINANCE CONNECTCAROLINA AND FINANCIAL SYSTEMS

MISSION STATEMENT

To provide a suite of financial systems and services in support of achieving the University’s
mission, “...to serve all the people of the state, and indeed the nation, as a center for scholarship
and creative endeavor.”

VISION STATEMENT

Partner with UNC ITS and NC State to implement a suite of Financial software solutions that
meet the needs of UNC Chapel Hill’s financial constituents in an efficient and cost effective
manner that leverages NC State’s ten years of experience using PeopleSoft Financial
Management Solutions.




                                                  35
             FINANCE CONNECTCAROLINA AND FINANCIAL SYSTEMS

ACCOMPLISHMENTS FOR FY 2009-2010

   GOAL: COMMUNICATE ACTIVELY WITH
   CUSTOMERS TO CREATE RESPONSIVE
                                                 ACCOMPLISHMENT
   AND RESPONSIBLE PARTNERSHIPS THAT
   EXCEED THEIR EXPECTATIONS
   Coordinated training for the                  Collaborated with ITS to arranged onsite
   ConnectCarolina Subject Matter Experts        training for 16 students [including ERP
   (SMEs) and ITS Analysts based on their        Liaison] on six PeopleSoft modules:
   area of expertise.                            general ledger, purchasing & accounts
                                                 payable, accounts receivables and billing,
                                                 and eProcurement modules.
   Collaborate with Finance directors and        Chaired the monthly Finance Systems
   ITS staff on prioritizing and scheduling      Committee to review and prioritize
   Finance maintenance and development           projects across functional units. Continued
   projects and setting year-end operations      to enhance the ITS Projects Status Report
   schedules. [Partial Year]                     reviewed monthly. [Partial Year]
   Actively participate and provide support      Represented the Finance Division on the
   to the enterprise InfoPorte project.          continued development and strategic
                                                 direction of the enterprise version of
                                                 InfoPorte. Provided analysis and
                                                 recommendations on data security
                                                 administration and functionality.
   Actively participate and provide support      Provided input and recommendations on a
   to enterprise financial reporting and data    variety of finance data warehouse
   access initiatives.                           improvements related to campus reporting.
                                                 Worked with ITS staff to implement daily
                                                 transactions to enable timelier reporting by
                                                 campus administrative units. Worked
                                                 with Enterprise Data Reporting to identify
                                                 FRS data integrity issues and initiated
                                                 corrective actions when necessary.




                                                36
          FINANCE CONNECTCAROLINA AND FINANCIAL SYSTEMS

GOAL: COMMUNICATE ACTIVELY WITH
CUSTOMERS TO CREATE RESPONSIVE
                                            ACCOMPLISHMENT
AND RESPONSIBLE PARTNERSHIPS THAT
EXCEED THEIR EXPECTATIONS
Actively participate and provide support    Partnered with ITS Security to identify
to ITS Data Security initiatives.           and implement solutions to improve
                                            overall data security on Finance network
                                            and employee workstations. This included
                                            scanning critical servers and workstations,
                                            upgrading Finance to the new Active
                                            Directory, and supporting the Patchlink
                                            [hardware patch management vendor
                                            software] project. Enhanced operational
                                            procedures to more timely identify more
                                            quickly personnel changes that affect
                                            systems security access. Automated the
                                            download of biweekly extract files to
                                            more timelymore quickly identify required
                                            security changes. Designed new security
                                            procedures for the NC State PeopleSoft
                                            eProcurement application.

GOAL: CONTINUOUSLY IMPROVE
SERVICE PROCESSES TO MAKE THEM
                                            ACCOMPLISHMENT
MORE EFFICIENT, EFFECTIVE, AND USER
FRIENDLY
Continue to provide oversight and           Added to ability to track software
reporting for information technology        upgrades and PC virus events within the
hardware and software components.           departmental tracking system.
Support Office of Sponsored Research        Provided analysis and made
projects and FRS enhancements.              recommendations to the Office of
                                            Sponsored Research related to FRS
                                            enhancements required to support effort
                                            reporting, cost sharing, and tracking
                                            subcontractor costs.

GOAL: PROVIDE LEADERSHIP TO
DEVELOP AND SUPPORT UNIVERSITY              ACCOMPLISHMENT
PLANNING
Provide analysis and support for the        Provided analysis and support to Senior
Finance Continuity of Operations Plan.      Management in Facility Planning and
                                            Construction and Treasury & Risk
                                            Management related to continuity of
                                            operations space planning for Finance.




                                           37
INTERNAL CONTROLS




        38
                                    INTERNAL CONTROLS

MISSION STATEMENT
To cultivate a culture of strong financial control throughout the University.

VISION STATEMENT
To ensure the assets the people of North Carolina have entrusted with us are safe, secure, and
expended wisely.




                                                39
                                  INTERNAL CONTROLS

ACCOMPLISHMENTS FOR FY 2009-2010

   GOAL: ATTRACT, RETAIN AND DEVELOP
   KNOWLEDGEABLE, PRODUCTIVE AND             ACCOMPLISHMENT
   DIVERSE WORKFORCE
   Participate in professional education     Attended training and continuing
   events.                                   professional education programs
                                             throughout the year to meet the
                                             professional requirements of CPA and
                                             CICA.

   GOAL: CREATE A WORK ENVIRONMENT
   THAT ENCOURAGES AND REWARDS
                                             ACCOMPLISHMENT
   INNOVATION, RISK TAKING,
   COMMUNICATION AND TEAMWORK
   As committee chairperson, prepare         Ongoing committees, CERTIFI and
   professional meetings that involve all    Internal Controls Assessment continue to
   members and offer a sense of              have solid attendance, interaction, and
   accomplishment.                           positive results.

   GOAL: COMMUNICATE ACTIVELY WITH
   CUSTOMERS TO CREATE RESPONSIVE
                                             ACCOMPLISHMENT
   AND RESPONSIBLE PARTNERSHIPS THAT
   EXCEED THEIR EXPECTATIONS
   Respond effectively as the University     The audit team has been satisfied with the
   liaison for the IRS audit.                University’s timely responses to the
                                             information document requests, and the
                                             overall quality.

   GOAL: CONTINUOUSLY IMPROVE
   SERVICE PROCESSES TO MAKE THEM
                                             ACCOMPLISHMENT
   MORE EFFICIENT, EFFECTIVE, AND USER
   FRIENDLY
   Assist campus operational units with      The Financial Controls Manager has been
   developing and implementing improved      a member of the University Committee on
   business procedures.                      the Protection of Personal Data and also
                                             the Mobile Data Encryption Data
                                             committee.




                                            40
                              INTERNAL CONTROLS

GOAL: PROTECT AND CREATIVELY
                                            ACCOMPLISHMENT
ENHANCE THE UNIVERSITY’S ASSETS.
Promote the importance of Internal          Completed presentations to University
Controls through campus training and        business managers and administrative staff
other efforts.                              through Finance division training sessions
                                            throughout the year. Continue to offer
                                            internal controls online training and self-
                                            assessments.
Coordinate, assess, and administer the      The University successfully completed a
UNC General Administration Finance          monitoring visit by General
Improvement and Transformation (FIT)        Administration, reviewed and submitted
program as the University’s designated      monthly reports, and assisted with
Internal Control Officer.                   establishing standards and monitoring for
                                            General Accounting, Financial Aid, and
                                            Contracts and Grants.
Develop and prepare the annual              The report was completed by the deadline
Assessment of Internal Controls over        and was used as the basis for the Internal
Financial Reporting as prescribed by the    Control Certification signed by the
UNC FIT program.                            Chancellor and AVC for Finance and
                                            Administration.
Maintain and monitor PCI Data Security      The Financial Controls Manager chaired
Standard compliance for campus credit       the CERTIFI committee which led the
card merchants.                             University to maintain full compliance for
                                            all of its merchants.




                                           41
                                 INTERNAL CONTROLS

PERFORMANCE MEASURES

                                                  WAS                 LINK
                                     ACTUAL
 MEASUREMENT         TARGET                      TARGET   COMMENTS     TO
                                     RESULT
                                                  MET?               GOALS
  Hours of CPE       40 hours        40 hours      Yes                  A
    Review of
                      Two             Two
    Agenda or                                     Yes                  B
                    Committees      Committees
     Minutes
 Effectiveness of
 participation on     Two             Two
                                                  Yes                  D
    University      Committees      Committees
   Committees
 GA Monitoring
                       Pass            Pass       Yes                  E
       Visit
    Due Date         July 30th       July 26th    Yes                  E
 PCI Compliance
                    Compliant        Compliant    Yes                  E
      Status




                                         42
PROCUREMENT SERVICES




         43
                                 PROCUREMENT SERVICES

MISSION STATEMENT

To provide central support that is responsible for the acquisition of goods and services, payment
of vendors, stocking and distribution of products, tracking equipment, reimbursement of
employees and non-employees, and the development of business processes that seek continuous
improvements in efficiency, effectiveness, and user satisfaction.

VISION STATEMENT

To provide responsive, timely and professional value-added service to faculty, staff, and students
of the University in the acquisition of goods and services, the monitoring and control of assets,
and the processing of all non-salary expenditure transactions.




                                               44
                               PROCUREMENT SERVICES
ACCOMPLISHMENTS FOR FY 2009-2010

   GOAL: CREATE A WORK ENVIRONMENT
   THAT ENCOURAGES AND REWARDS
                                                 ACCOMPLISHMENT
   INNOVATION, RISK TAKING,
   COMMUNICATION AND TEAMWORK
   Continue to increase Minority and             Increased historically underutilized
   Women Owned Spend in support of the           businesses (HUB) spend by 6.1 percent
   Historically Underutilized Business           through second tier supplier spend.
   (HUB) Program.                                Participated in a supplier diversity fair in
                                                 support of minority and women owned
                                                 businesses to promote awareness
                                                 throughout campus.

   GOAL: COMMUNICATE ACTIVELY WITH
   CUSTOMERS TO CREATE RESPONSIVE AND
                                                     ACCOMPLISHMENT
   RESPONSIBLE PARTNERSHIPS THAT
   EXCEED THEIR EXPECTATIONS
   Finalize the updates to the Business          Updates to the Finance Policies and
   Manual to clarify policies and procedures     Procedures Manual are ongoing with an
   identified by campus as unclear.              expected completion by December 31,
                                                 2010.
   Continue to seek campus input for             Logistics staff respond promptly to
   improvements to the Materials                 questions related to the MMD statement;
   Management and Distribution (MMD)             they work closely with ITS and vendors to
   Statements and respond to questions in a      provide accurate explanation and
   timely manner.                                documentation necessary to answer
                                                 questions and provide training to campus
                                                 Ecommerce users.


   GOAL: CONTINUOUSLY IMPROVE
   SERVICE PROCESSES TO MAKE THEM
                                                 ACCOMPLISHMENT
   MORE EFFICIENT, EFFECTIVE, AND USER
   FRIENDLY
   Increase delivery area to accommodate         Delivery to outlying locations is provided
   facilities in Research Triangle Park and      upon request.
   Hillsborough on request
   Clean the vendor database, eliminating all    The vendor database clean-up project is
   duplicates, erroneous and outdated entries    underway and expected to continue
   in preparation for ConnectCarolina            through fiscal year 2010-2011.
   Continue to promote Automated Clearing        Actual number was 36.3% of total
   House (ACH) as the payment vehicle of         payments.
   choice, with a goal of increasing the
   percentage of ACH to 40% of total
   payments.



                                                45
                            PROCUREMENT SERVICES
GOAL: CONTINUOUSLY IMPROVE
SERVICE PROCESSES TO MAKE THEM
                                               ACCOMPLISHMENT
MORE EFFICIENT, EFFECTIVE, AND USER
FRIENDLY
Pursue transitioning vendors receiving             On-going process. No vendors
ACH payments to the Corporate Trade                transitioned, but dialog is in progress with
Exchange (CTX) format, thereby                     thirteen vendors.
streamlining the reconciliation process.
Undertake a review of the 1099 MISC            Automated parts of the review process
process to streamline (remove the labor        thereby reducing the labor required.
intensity) and increase the accuracy and
timeliness of reporting.
Increase the number of contracts with key      The number of contracts with key
suppliers. Suppliers targeted for              suppliers was increased to 28. The new
establishing new contracts – Roche,            suppliers are Agilent, Roche, Affymetrix,
Affymetrix, BioRad and Qiagen.                 BioRad, Qiagen, Apple, Grainger, and
Suppliers with an existing relationship        MSC. Grainger and MSC have been
targeted for the E-commerce platform –         added to the eProcurement platform which
Lenovo, Dell, and Apple.                       will replace the e-Commerce platform.


GOAL: PROTECT AND CREATIVELY
                                               ACCOMPLISHMENT
ENHANCE THE UNIVERSITY’S ASSETS
Provide for frequent spot inventories of       This goal was not met.
the University’s fixed assets to strengthen
internal controls over equipment
Deploy the Surplus Property Management         The Surplus Property Management
System to all campus departmental users.       System was launched successfully and is
                                               fully operational. Training and
                                               registration of new users is ongoing. 252
                                               departments registered within the first six
                                               months of implementation.
Initiate a project to seek vendor              Project initiated and is on-going. Dollar
statements from all active vendors to          amount is not quantifiable at this time.
search for open credits and unapplied
credit balances with a goal of recovering
dollars for the University.


GOAL: PROVIDE LEADERSHIP TO
DEVELOP AND SUPPORT UNIVERSITY                 ACCOMPLISHMENT
PLANNING
Increase collaborative buying with other       Due to a change in General
UNC System schools, such as Winston            Administration's direction collaboration
Salem State University, the University of      with other UNC system schools could not
North Carolina at Pembroke, Fayetteville       be accomplished. However, other
State University, etc.; thereby providing      collaborative methods will be
support to improve their cost position.        forthcoming.

                                              46
                          PROCUREMENT SERVICES
GOAL: PROVIDE LEADERSHIP TO
DEVELOP AND SUPPORT UNIVERSITY              ACCOMPLISHMENT
PLANNING
Implement new cost containment              Achieved a $12.6 million savings.
initiative (with the support of
management) to achieve potential savings
of $10 million.




                                           47
                                 PROCUREMENT SERVICES

PERFORMANCE MEASURES

  DISBURSEMENT SERVICES

                                                        WAS                          LINK
                                         ACTUAL
  MEASUREMENT           TARGET                         TARGET     COMMENTS            TO
                                         RESULT
                                                        MET?                        GOALS
GENERAL
                                                                     Continue
 Average time to
                                                                   stressing the
 provide verbal or
                                        ≤ 1 business             importance as a
 written response    ≤ 1 business day                   Yes                          C
                                            day                 key component of
  to all payment
                                                                  good customer
     inquiries
                                                                      service.
FORMS PROCESSING
 Average time to
                   ≤ 3 business
audit and process                       < 3 business
                  days following                        Yes                          D
       travel                               days
                      receipt
 reimbursements
 Average time to
      process
                   ≤ 3 business
  check/payment                         ≤ 3 business
                  days following                        Yes                          D
      requests                              days
                      receipt
  (including pre-
       audit)
                                                                  Average time
 Average time to      ≤ 5 business
                                        ≤ 3 business            from invoice date
 process purchase    days following                     Yes                          D
                                            days                 to check date is
  order invoices         receipt
                                                                     25 days.
    Increase                                                    Target increased,
  percentage of           40%             36.3%         No      results within 4%    D
 ACH payments                                                        of target
STAFF
   Train new          ≤ 60 days of
                                         ≤ 30 days      Yes                          A
   employees          employment
   Cross-train
   vouchering
                          100%             100%         Yes                          A
 employees on all
    processes




                                              48
                             PROCUREMENT SERVICES

 LOGISTICS

                                                     WAS                LINK
                                      ACTUAL
MEASUREMENT            TARGET                       TARGET   COMMENTS    TO
                                      RESULT
                                                     MET?               GOALS
GENERAL
 Average time to                         93%
                   90% within 1
  fill and deliver                     within 1      Yes                 D
                   business day
 customer orders                     business day
ASSET MANAGEMENT
     Distribute
 monthly coding
 sheet with decal  ≤ 3 business      ≤ 3 business
                                                     Yes                 D
  to appropriate       days              days
       campus
    department
 Reconcile Asset
   Management
 database to FRS
 after all coding  ≤ 2 business      ≤ 1 business
                                                     Yes                 D
     sheets are        days              days
  received from
       campus
    departments
SURPLUS PROPERTY
Average time for
surplus pickups,
                    90% within 2-3
from department                         90%          Yes                 E
                     business days
  notification to
      pickup




                                           49
                               PROCUREMENT SERVICES

 PURCHASING SERVICES

                                                     WAS                          LINK
                                       ACTUAL
MEASUREMENT            TARGET                       TARGET     COMMENTS            TO
                                       RESULT
                                                     MET?                        GOALS
GENERAL
Reconciliation of
                        1 week          1 week       Yes                          D
   invoices
                       Revise all
                       policies to
Review Business       clarify and       > 90 %
                                                     No        In progress.       C
    Manual            reflect new      reviewed
                      purchasing
                      flexibilities
Transfer purchase
 requisition to a
                   ≤ 48 hours         ≤ 48 hours     Yes                          D
purchase order or
       bid
PURCHASING CARD
 Meet deadline to
reconcile Bank of
                  By 20th of each      By 20th of
 America p-card                                      Yes                          D
                      month           each month
   account for
    payment
                                                                Cards are
 Percent of new
                                                             presented after
   cardholders
                         100%           100%         Yes        successful        C
 trained before
                                                              completion of
  cards issued
                                                             online training.
Annual review of
                                                             Annual reviews
   cardholders’          100%            75%         No                           E
                                                             are continuing.
     accounts
 Average time to
  conduct initial
    compliance
                      ≤ 6 months      4-5 months     Yes                          D
review following
 issuance of new
  card accounts
STAFF
                                                                Additional
  Support staff                                                 training is
development and                                                 required to
                    Four employees       None        No                           A
  professional                                                   complete
  certifications                                             certification and
                                                                is ongoing



                                            50
                                                                                                                PROCUREMENT SERVICES


                                                                                                                            Martha Pendergrass
                                                                                                                           Director Procurement
                                                                                                                                 Services



                                                                                                                Ned Norland
                                                                                                               Business Analyst




                                    Fahir Zulfikar                                   Vacant                                                             Bernard Law
                                                                                                           Vacant                                                                                                        Janet Rupert
                                Operational Manager,                            Stategic Sourcing                                                    Director Purchasing
                                                                                                     Procurement Analyst                                                                                              Director Logistics
                                Systems & Operations                                 Analyst                                                              Services




Meena Govindarajan     Stephen Vance                                   Ammar Yameen                                                                                            Mark Sillman        Allen B. Taylor         James Kea                 Al Jeter
                                                   Phil Easler                                                                   Dale Poole             Lori Lewter
Central Audit Team   Non PO Vouchering                                  Disbursement                                                                                        Associate Director     Mini Storeroom       Central Receiving     Surplus Property Team
                                               Travel Team Leader                                                            Technology Manager      Commodities Manager
      Leader            Team Leader                                      Accountant                                                                                         Purchasing Services       Manager               Manager                   Leader



      Vacant                                      Marcus Bullet         Justin Hanford                                                                   Jane Tornow           Melaina Hall          Kristie Tilley
                         Temporary                                                                                                   Steve Gale                                                                          Kim Mitchell             Karen Gaster
   Central Audit                              Travel Reimbursement     Vendor Relations                                                                Senior Purchasing   Departmental Services   Dental Storeroom
                     Vendor Coordinator                                                                                           Purchasing Agent                                                                    Accounting Technician   Fixed Asset Technician
    Technician                                      Technician             Liaison                                                                           Agent               Manager               Manager


                                                                                                                                                                                                     Darren Coyne
 Rodrigo Soberano                                Beverly Gibson                                                                                                                                                        George McPherson          Teddy Milliken
                        Ricky Pitts                                       Hua Shen                                                 Laura Teachout        John Medlin           Gayla Scott         Stock Clerk (50%
   Central Audit                                Travel Vouchering                                                                                                                                                       Vehicle Operator      Surplus Property Clerk
                      Vouchering Clerk                                  P-Card Officer                                            Purchasing Agent     Purchasing Agent      Purchasing Agent          AFROTC)
    Technician                                         Clerk



                                                     Vacant             Melody Dixon                                                                                                                                    Phillip Winston           Bryan Hewett
Tammy Jorgenson         Liping Cross                                                                                               Robert Segedy       Beverly Braxton         Joe Eubanks                              Vehicle Operator      Surplus Property Clerk
                                                 Travel Advance         Purchase Order
Payment Expeditor     Vouchering Clerk                                                                                            Purchasing Agent     Purchasing Agent      Purchasing Agent
                                                   Technician          Vouchering Clerk


                                                                                                                                                                                                                        William Faircloth
 Carol Freedman                                                        Ken Thurheimer
                                                                                                                                                                                                                        Vehicle Operator
Check Distribution                                                      Purchase Order
      Clerk                                                            Vouchering Clerk


                                                                                                                                                                                                                         Ricky Cameron
                                                                     Mary Sappick-Sprague
                                                                                                                                                                                                                        Vehicle Operator
                                                                      Customer Service
                                                                          Specialist


                                                                                                                                                                                                                           Steve Holt
                                                                           Vacant                                                                                                                                       Vehicle Operator
                                                                     Scanning/Mail Clerk


                                                                                                                                                                                                                        Randy Goodman
                                                                                                                                                                                                                        Vehicle Operator




                                                                                                                                                                                                                        Jason Tompkins
                                                                                                                                                                                                                        Vehicle Operator




                                                                                                                                                                                                                         Tracy McSwain
                                                                                                                                                                                                                        Vehicle Operator




                                                                                                                                                                                                                        Gregory Hawkins
                                                                                                                                                                                                                          Stock Clerk




                                                                                                    Organizational chart current as of June 30, 2010.

                                                                                                                                         51
 TREASURY AND RISK
MANAGEMENT SERVICES




         52
                    TREASURY AND RISK MANAGEMENT SERVICES
MISSION STATEMENT

To evaluate and implement best practices in cash, debt, treasury and risk management and
provide financial analysis and modeling in a consultative manner. Deliver outcomes that are
customer focused.

VISION STATEMENT

Treasury and Risk Management Services will provide exceptional customer service and pioneer
new and more cost-effective treasury and risk management solutions to help achieve the
University’s strategic and financial objectives.




                                              53
                   TREASURY AND RISK MANAGEMENT SERVICES
ACCOMPLISHMENTS FOR FY 2009-2010

     GOAL: ATTRACT, RETAIN AND DEVELOP
     A KNOWLEDGEABLE, PRODUCTIVE AND               ACCOMPLISHMENT
     DIVERSE WORKFORCE
     Provide training and development              Budget environment limited participation
     opportunities that contribute to              in conferences and external training
     employees’ performance.                       courses. Provided relevant reading
                                                   material and webinars to employees to
                                                   develop new knowledge and skill sets.
                                                   Included employees in meetings and
                                                   conference calls to expose them to broader
                                                   topics/issues. Devoted time for coaching
                                                   sessions on new topics.
     Maintain professional designations and        All employees who hold professional
     the required continuing education hours.      designations have completed the necessary
                                                   continuing education requirements.
     Encourage greater participation in            Employees have presented at regional and
     professional associations including           national conferences and peer associations
     speaking engagements and the authoring        and accepted a board position for a
     of professional articles.                     regional professional association.
     Identify training topics for team and         Conducted training sessions as a part of the
     encourage team members to conduct             Finance Division Workshops for the
     group training.                               campus community. Trained Financial
                                                   Reporting on new debt service collection
                                                   model and internal templates.

      GOAL: CREATE A WORK ENVIRONMENT
      THAT ENCOURAGES AND REWARDS
                                                   ACCOMPLISHMENT
      INNOVATIONS, RISK TAKING,
      COMMUNICATION AND TEAMWORK.
      Continue participation on to steering
      Seek greater opportunitiesthe partner with
      GOAL: CREATE A WORK ENVIRONMENT              The departmentacontinued to grow
                                                   Participated as steering committee
      THAT campus unitsEPA Process
      committee for the to provide creative
      other ENCOURAGES AND REWARDS                 relationships with academic and
                                                   member in EPA Process Improvement
      INNOVATION, excellent customer service.
      solutions and Project and the Benefits
      Improvement RISK TAKING,                     administrative departments. During the
                                                   Project and attended sessions for process
      COMMUNICATION AND TEAMWORK
      Web Project which will include an            changes, the year, the department
                                                   course of participated in testing for future
      interface with the payroll system.           partnered with the Division of Student
                                                   implementation. Payroll representative
                                                   Affairs on several capital projects and
                                                   attended meetings weekly as a work-in-
                                                   process for fees and Base System.
                                                   student debtEPA Webwas recognized for
      Continue to provide training to the          The Web-based training committees such
                                                   collaboration. Served onmodule, Internal
      campus community regarding systems,          Controls and Fraud Database Taskforce,
                                                   as the Study Abroad Prevention, has been
      procedures, and other useful information.    introduced and is Committee, Facilities
                                                   Capital Budgetingavailable. An extensive
      Develop additional Web-based training        campus training Facilities Planning
                                                   Working Group, program was offered in
      modules, including an internal controls      Committee, Campus IT Governance
                                                   spring 2006 regarding Finance systems,
      Web-based training module designed to        Communications Technologies, and
                                                   policies, and procedures.
      cover high risk areas such as cash           Carolina North Financial Planning.
      collections, petty cash/bank accounts, and
      equipment. Also, develop a payroll
      training module.
      Offer Continuing Professional Education      Continuing Professional Education
      programs and ensure that campus staff 54     seminars were conducted as a training and
      members have the access, support, and        information tool and to provide CPE
            TREASURY AND RISK MANAGEMENT SERVICES
GOAL: CREATE A WORK ENVIRONMENT
THAT ENCOURAGES AND REWARDS
                                            ACCOMPLISHMENT
INNOVATIONS, RISK TAKING,
COMMUNICATION AND TEAMWORK.
Sustain a workplace that ENVIRONMENT
GOAL: CREATE A WORKpromotes
Continue participation on the steering     Participated Risk Management Services
                                           Treasury andas a steering committee
teamwork, integrity, professionalism,
committee for the EPA Process
THAT ENCOURAGES AND REWARDS                member with dedicated Improvement
                                           is staffedin EPA Process and experienced
pride and trust.
INNOVATION, Project and the Benefits
Improvement RISK TAKING,                   Project and attended on a team process
                                           professionals focusedsessions forapproach
COMMUNICATION AND TEAMWORK
Web Project which will include an          to customer service. Held monthly future
                                           changes, participated in testing for
interface with the payroll system.         department meeting to have open
                                           implementation. Payroll representative
                                           attended meetings weekly risk topics and
                                           discussion on treasury and as a work-in-
                                           to promote teamwork and camaraderie.
                                           process for EPA Web Base System.
Continue to provide training to the        Teamwork is consistently emphasized and
                                           The Web-based training module, Internal
campus community regarding systems,        Controls practiced.
                                           regularly and Fraud Prevention, has been
procedures, and other useful information. Employees and cross-trained Anorder to
Work as a team to share knowledge to       introduced are is available. in extensive
Develop additional Web-based a
efficiently and effectively reachtraining  fill multiple roles. Held weekly Treasury
                                           campus training program was offered in
productive outcome. internal controls
modules, including an                      spring 2006 regarding and discuss
                                           group meetings to planFinance systems,
Web-based training module designed to      policies, projects, and common topics.
                                           priorities,and procedures.
cover high risk areas to be creative
Encourage employeessuch as cash in the Employees are continuously encouraged
collections, petty cash/bank accounts, and (and all employees in the department are
working process, reach a higher
equipment. level and provide better
performanceAlso, develop a payroll         self motivated) to find creative and cost-
training module.
customer service.                          effective solutions for their customers.
Offer Continuing Professional Education    Continuing Professional report represents
                                           The Treasury Dashboard Education
programs and ensure that campus staff      a successful project example, as
                                           seminars were conducted as a training and
members have the access, support, and      employees were encouraged to develop
                                           information tool and to provide CPE
resources necessary to enrich their        credit for work as a team to identify
                                           ideas and accounting professionals.
knowledge and add value to assigned        necessary data, establish a recurring
tasks.                                     source for data, and create a presentation
Develop and promote internal controls      format. Assessment has been utilized by
                                           The Self
self assessments for specific high risk    the College of Arts and Sciences, School
areas : COMMUNICATE ACTIVELY WITH
GOALwithin the University. Promote the     of Medicine, School of Public Health, and
importance of internal controls throughout all custodians of imprest bank accounts.
CUSTOMERS TO CREATE RESPONSIVE
                                           ACCOMPLISHMENT
the University through campus training,
AND RESPONSIBLE PARTNERSHIPS THAT          Presentations have been made by internal
self assessments, and other efforts.
EXCEED THEIR EXPECTATIONS                  controls at numerous campus training
Establish new communication methods to Our portion of the Finance Division’s new
                                           sessions and a system-wide conference.
Develop and initiate an internal controls  The sub-certification process is being used
better share management information with on-line Policies and Procedures Manual
sub-certification
our customers. process for each            for completed. Implemented (as of July
                                           wasthe Internal Controls Self Assessment
department and school within the           and in new debt service billing and
                                           2009) aselected areas for Financial
University.                                Certification.
                                           reporting system to provide consistent
                                           billing and information to customers.
Maintain personal contact with our         Emphasis has been placed on personal
customers by conducting regularly-         visits to customers. The Treasury group
scheduled visits, assessments, and check- meets on a quarterly basis with Energy
ups.                                       Services, its biggest customer, to review
                                           outstanding indebtedness, debt service,
                                           and upcoming needs.




                                       55
             TREASURY AND RISK MANAGEMENT SERVICES
GOAL: COMMUNICATE ACTIVELY WITH
CUSTOMERS TO CREATE RESPONSIVE
                                               ACCOMPLISHMENT
AND RESPONSIBLE PARTNERSHIPS THAT
EXCEED THEIR EXPECTATIONS
Respond to all customer inquiries by           Employees are routinely recognized by
phone or email by close of business on the     campus departments for their prompt and
day of inquiry to acknowledge receipt of       responsive service. An employee in Risk
request and to establish a timeframe for       Management Services was nominated by
response.                                      Kevin O’Donnell for the Employee Forum
                                               Award in recognition of excellent
                                               customer service.
Continue to develop automated debt             Worked to enhance the billing system as it
service billing system and database to         related to more streamlined automation.
feature additional information in existing     Effort impeded by software limitation that
reports or create additional reports to        has been corrected.
provide information of interest to
customers.
Explore adding an Investor Relations           Began dialogue with Finance
Web page to the University’s Web site.         Communications and Training and
                                               developed a potential framework.

GOAL: PROTECT AND CREATIVELY
                                               ACCOMPLISHMENT
ENHANCE THE UNIVERSITY’S ASSETS
Continue to meet with the UNC                  Met with the UNC Management Company
Management Company on a quarterly              on a quarterly basis during the course of
basis to review the Temp Pool and to           the year. Began work on updating the
revise and update the investment policy        Temp Pool investment policy. Attended
for the Temp Pool.                             quarterly Board meetings for the
                                               Investment Fund.
Provide annual updates to the Audit and        Provided the Audit and Finance
Finance Committee of the Board of              Committee of the UNC-Chapel Hill Board
Trustees, as requested.                        of Trustees with an annual debt
                                               management report.

                                            Provided updates on longer-term financing
                                            options for Granville Towers and
                                            University Square to the Boards of The
                                            University of North Carolina at Chapel
                                            Hill Foundation, Inc. and the Chapel Hill
                                            Foundation Real Estate Holdings, Inc.
Continue growing the University’s          The University’s self-insurance reserve
property self-insurance funds to provide a continues to increase its capacity to provide
reserve for uninsured losses.              some support to help fund deductibles or
                                           large losses not otherwise covered by our
                                           property insurance policies.




                                          56
             TREASURY AND RISK MANAGEMENT SERVICES
GOAL: PROTECT AND CREATIVELY
                                               ACCOMPLISHMENT
ENHANCE THE UNIVERSITY’S ASSETS
Maintain efforts to either seek regulatory     Submitted request, but was not carried
relief from the N.C. Department of             forward as part of the UNC System’s
Insurance or develop a more efficient          legislative items.
property insurance program within their
guidelines.
Continue to have more flexibility to           Submitted request, but was not carried
invest institutional trust funds at the        forward as part of the UNC System’s
University’s discretion, and to utilize debt   legislative items.
to fund equipment and operating needs.
Lead the University’s business continuity       The Department served in a supportive
planning program and assure that a              and advisory role for the University’s
campus-wide plan is in place to mitigate        swine flu preparedness. Requested
business interruptions.                         campus departments to update their
                                                continuity plans as part of this
                                                preparedness.
Increase our coordination with all UNC         A UNC System-wide risk management list
campuses to promote risk management            serve was created to provide a new means
and take advantage of our collective           of information sharing and coordination
strengths.                                     among other campuses.
Implement and refine compliance                Worked with Office of University Counsel
monitoring procedures in support of the        and University bond counsel to update
recently created tax-exempt bond               Compliance Policy to reflect consideration
compliance policy.                             of recent “Build America Bonds” bond
                                               issue; developed compliance certification
                                               process whereby each unit attests to their
                                               specific roles in compliance.
Other                                          Issued $97,735 million in long-term fixed
                                               rate bonds and $112,805 million in long-
                                               term fixed taxable rate (Build America
                                               Bonds) to refund outstanding commercial
                                               paper and provide additional construction
                                               funding for Capital Improvement Projects.
                                               Utilizing the new Build America Bond
                                               Program saved the institution
                                               approximately $25 million over the life of
                                               the financing.




                                          57
             TREASURY AND RISK MANAGEMENT SERVICES
GOAL: PROVIDE LEADERSHIP TO
DEVELOP AND SUPPORT UNIVERSITY                 ACCOMPLISHMENT
PLANNING
Continue developing a more mature              Departmental continuity of operations
business continuity plan for the entire        plans were updated as part of the
University and engage all campus               University’s swine flue preparedness. This
leadership in this process.                    provided a real opportunity to engage and
                                               test our leadership while helping to refine
                                               our planning.
Assist and support campus departments          Continued to provide assistance to all
and affiliated foundations in the              campus departments and affiliated entities
evaluation of their financing and risk         on an as-needed basis. Heavily involved
management needs.                              with student debt fee process for Division
                                               of Student Affairs and Carolina Dining
                                               Services, providing support, analysis,
                                               review, and submission of respective
                                               requests.

                                               Negotiated and executed a $45,750,000
                                               loan to fund the purchase of Granville
                                               Towers and University Square by Chapel
                                               Hill Foundation Real Estate Holdings, Inc.

                                               Bid and executed a $45,750,000 interest
                                               rate cap to minimize the interest rate risk
                                               on the above-referenced loan.

                                               Negotiated the renewal of The University
                                               of North Carolina at Chapel Hill
                                               Foundation, Inc.’s $6,000,000 line of credit
                                               for two years.
Provide financial analysis and modeling         Continued to refine financial models
in support of strategic planning.               associated with the Central Bank.
                                                Completed annual NACUBO Cost of
                                                College analysis. Updated the financial
                                                projections for the University’s debt
                                                ratios.




                                          58
             TREASURY AND RISK MANAGEMENT SERVICES
GOAL: PROVIDE LEADERSHIP TO
DEVELOP AND SUPPORT UNIVERSITY                ACCOMPLISHMENT
PLANNING
Develop cash flow forecasting tools to        Developed a comprehensive cash flow
support liquidity management and to           model to manage the liquidity needs of the
enhance the identification of funding         debt portfolio, forecast expenses for the
needs for capital projects                    debt portfolio, and evaluate the blended
                                              rate used to allocate borrowing costs to
                                              campus borrowers. Began building
                                              database consisting of the balances,
                                              receipts, and disbursements associated
                                              with the University’s deposits in the STIF
                                              and the Temp Pool to improve cash and
                                              liquidity planning.
Other                                         Planned, organized, and delivered a
                                              comprehensive presentation for three
                                              major bond rating agencies to review key
                                              financial and strategic considerations for
                                              the University. All three rating agencies
                                              re-affirmed their long-term debt ratings of
                                              Aa1/AA+/AA+ and short-term debt
                                              ratings of P-1/A-1+/F1+. (In May 2010,
                                              Moody’s recalibrated long-term debt
                                              rating as Aaa).

                                              Developed a new approval form to
                                              summarize the financial aspects of capital
                                              projects to be used in the campus Capital
                                              Improvement Project Process by the
                                              Capital Budgeting Committee, Facilities
                                              Working Group, Budget Committee, and
                                              Facilities Planning Committee.

                                              Developed Treasury Dashboard Report for
                                              Senior Management to summarize key
                                              information pertaining to University cash,
                                              short-term investments, and debt.




                                         59
                     TREASURY AND RISK MANAGEMENT SERVICES
PERFORMANCE MEASURES

                                                     WAS                             LINK
                                        ACTUAL
 MEASUREMENT            TARGET                      TARGET       COMMENTS             TO
                                        RESULT
                                                     MET?                           GOALS
                                                             41 claims payments
 Average time to
                                                             were received and
 disburse claims     ≤ 1 business day    1.02        No                              D
                                                             disbursed in a total
    payments
                                                             of 42 business days.
                                                             106 insurance
                                                             claims that required
 Average time to
                                                             immediate
 set up and report   ≤ 1 business day     .8         Yes                             D
                                                             notification to our
      claims
                                                             insurance carriers
                                                             were created.
                                                             165 claims were
 Ratio of claims
                                                             opened versus 169
 opened versus            ≤ 1.0          .98         Yes                             D
                                                             closed for a .98
  claims closed
                                                             ratio.




                                               60
                    TREASURY AND RISK MANAGEMENT SERVICES




                                              Brian Smith
                                         Director, Treasury and
                                           Risk Management
                                               Services


                       Scott Dwyer          Steve Kenny            Janet Hoernke    Robin Bennington
  Yahui Chao
                   Treasury Operations     Director, Risk         Risk Management   Risk Management
Treasury Analyst
                         Analyst         Management Services         Specialist          Analyst




                         Organizational chart current as of June 30, 2010.

                                                   61
SECTION TWO




     62
                                    GOALS FOR 2010-2011

GOALS 2010-2011

UNIVERSITY CONTROLLER
  ATTRACT, RETAIN AND DEVELOP A KNOWLEDGEABLE, PRODUCTIVE AND DIVERSE WORKFORCE. (A)
       Ensure that staff members have the necessary training, support, documentation, and resources
       to effectively use technology and other tools for their positions.
       Include staff members, whenever possible, in planning and decision-making processes on
       matters that concern them and their work.
       Improve internal training availability by developing new computer-based training modules.
       Establish an awareness and expectation that documenting policy and procedures is an ongoing
       process. Involve team members where possible in the business process redesign in
       preparation for the Finance/Payroll CarolinaConnect project.

  CREATE A WORK ENVIRONMENT THAT ENCOURAGES AND REWARDS INNOVATION, RISK TAKING,
  COMMUNICATION AND TEAMWORK. (B)
       Continue and improve the use of performance measures to identify improvements and change
       processes and procedures.
       Implement regular focus group sessions with staff to discuss business processes and
       departmental policies
       Ensure that department personnel have access to the support and resources necessary to
       effectively use computer technology and software identified as necessary tools for their
       position.
       Sustain a workplace that promotes teamwork, integrity, professionalism, pride and trust.

  COMMUNICATE ACTIVELY WITH CUSTOMERS TO CREATE RESPONSIVE AND RESPONSIBLE
  PARTNERSHIPS THAT EXCEED THEIR EXPECTATIONS. (C)
        Continue participation on the Human Resources Stakeholders Committee as part of the
        ConnectCarolina project.
        Provide participation on the Finance Stakeholders Committee as part of the ConnectCarolina
        project.
        Continue participation in the Capital Budgeting Committee meetings and work groups to
        review the funding sources for capital improvements projects, and recommend process
        improvements.
        Maintain open communications with internal and external customers.
        Assist campus departments in determining the appropriate funding of personnel needs
        (between State Funds and Finance and Administration receipts).




                                                63
                                   GOALS FOR 2010-2011

CONTINUOUSLY IMPROVE SERVICE PROCESSES TO MAKE THEM MORE EFFICIENT, EFFECTIVE, AND
USER FRIENDLY. (D)
      Continue the implementation of Phase III of the Web-enabled journal entry process for
      original journal entries.
      Continue to enhance Web-enabled Account Request project for establishment and
      documentation of new accounts for non-state funds and for select associated entities
      maintaining books and records in the University Financial Records System.
      Complete enhancements to the reporting module of the Unit Accounting System – Phase II.
      Complete testing and implementation of Money Market System, which will convert existing
      Mainframe based system to a web application and oracle database.
      Coordinate with members of the Interdepartmental Fees and Charges Committee (IF&C), ITS,
      and campus departments to identify and automate interdepartmental billings for all recharge
      centers.
      Continue to work with ITS and campus departments to identify and automate
      interdepartmental billings for other internal services provided.
      Continue the implementation and reporting of UNC- Finance Improvement and
      Transformation (UNC-FIT) General Accounting standards related to Maintain Fund
      Accounts, Daily Cash, Bank Reconciliation, Journal Entries, Month and Year end close.
      Actively participate in the UNC General Accounting Advisory Team committee, comprised of
      representatives from the General Administration and UNC System, to update, monitor and
      discuss implementation issues of UNC-FIT and Key Performance Indicators (KPI).
      Work with multi-department team on Mandatory Health Insurance implementation
      particularly in relationship to Graduate Student Health Insurance.
      Continue to develop and enhance the funding model of the Human Resources Information
      System (HRIS) system and streamline position control system.
      Work closely with the EPAWeb team to increase functionality and automation of the EPA
      budget management system and annual raise process (ARP).
      Investigate whether online capability for payroll tax withholdings changes and direct deposit
      information changes can be provided for University employees.
      Pursue potential system change to convert salaried students from the bi-weekly to the monthly
      payroll.
      Support Carolina Counts initiative.




                                              64
                                    GOALS FOR 2010-2011

 PROTECT AND CREATIVELY ENHANCE THE UNIVERSITY’S ASSETS. (E)
      Continue to enhance cash management by reviewing current practices, identifying
      improvements through technology and procedural enhancements, and continuing to
      implement recommended practices such as, Check 21 – Remote Deposit capabilities and its
      upgrades.
      Continue to monitor University Endowment and implement the Uniform Prudent
      Management of Institutional Funds Act (UPMIFA) as adopted by the University. Also,
      provide support to the affiliated organization in their effort to implement UPMIFA.
      Successfully complete accurate, timely financial statements for the year ended June 30, 2011,
      in compliance with Office of State Controller requirements.
      Compile a Comprehensive Annual Financial Report for the year ended June 30, 2011, with
      the objective of obtaining a Certificate of Achievement for Excellence in Financial Reporting
      awarded by the Government Finance Officers Association.
      Maintain and monitor 100 percent Peripheral Component Interconnect (PCI) Data Security
      Standard compliance for campus credit card merchants.
      Review asset allocations, investment, and distribution policy of the Temporary Investment
      Pool to ensure optimal investment and management of operating cash managed at University
      discretion.

 PROVIDE LEADERSHIP TO DEVELOP AND SUPPORT UNIVERSITY PLANNING. (F)
       Integrate ideas and plans for process improvements and other services with the plans of the
       Finance Division, Finance and Administration, and the University community.
       Continue participation in the ConnectCarolina project for selecting and implementing new
       central administrative systems including a student information system, a human resources and
       payroll system, and a financial system consistent with University-wide plan.



STUDENT ACCOUNTS AND UNIVERSITY RECEIVABLES
 ATTRACT, RETAIN AND DEVELOP A KNOWLEDGEABLE, PRODUCTIVE AND DIVERSE WORKFORCE. (A)
      Ensure that staff members have the necessary training, support, documentation, and resources
      to effectively use technology and other tools for their positions.
      Involve team members where possible in the business process redesign required by the
      transition to the new ConnectCarolina Student Information System.

 CREATE A WORK ENVIRONMENT THAT ENCOURAGES AND REWARDS INNOVATION, RISK TAKING,
 COMMUNICATION AND TEAMWORK. (B)
      Continue and improve the use of performance measures to identify developments and change
      processes and procedures.
      Continue weekly staff briefings and implement ongoing training.




                                               65
                                    GOALS FOR 2010-2011

 COMMUNICATE ACTIVELY WITH CUSTOMERS TO CREATE RESPONSIVE AND RESPONSIBLE
 PARTNERSHIPS THAT EXCEED THEIR EXPECTATIONS. (C)
       Actively seek improvement to department web site and leverage student workers to help
       improve communication.
       Continue to partner with ConnectCarolina and Carolina Parents Office to advance service for
       students and parents, particularly through the Student Center and Proxy Options.

 CONTINUOUSLY IMPROVE SERVICE PROCESSES TO MAKE THEM MORE EFFICIENT, EFFECTIVE, AND
 USER FRIENDLY. (D)
       Actively participate in the UNC-Finance Improvement and Transformation (FIT) and Key
       Performance Indicators (KPI) initiative as the focus shifts to student receivables.
       Increase direct deposit participation for student refunds.

 PROTECT AND CREATIVELY ENHANCE THE UNIVERSITY’S ASSETS. (E)
      Maintain the cohort default rate around six percent and actively reduce the number of loan
      accounts more than five years delinquent.
      Improve student and loans collections processes.

 PROVIDE LEADERSHIP TO DEVELOP AND SUPPORT UNIVERSITY PLANNING. (F)
       Partner with the Provost’s Office to provide documentation for tuition and fees and create a
       tuition revenue projection model.
       Continue participation in the ConnectCarolina project to ensure that the new student system
       meets administrative needs and serves students effectively and efficiently.


FINANCE COMMUNICATIONS AND TRAINING
 ATTRACT, RETAIN AND DEVELOP A KNOWLEDGEABLE, PRODUCTIVE AND DIVERSE WORKFORCE. (A)
      Whenever possible, include staff in the planning and decision-making processes on matters
      that concern them and their work.
      Provide for staff internal and external training and development opportunities as budget
      allows.

 CREATE A WORK ENVIRONMENT THAT ENCOURAGES AND REWARDS INNOVATION, RISK TAKING,
 COMMUNICATION AND TEAMWORK. (B)
       Whenever possible, encourage staff to assist and share expertise with departmental and
       division colleagues to meet project expectations.
       Continue monthly staff meetings to encourage collaboration on critical items and strategic
       planning.
       Develop and initiate formal cross-training program for Finance training staff.




                                                66
                                   GOALS FOR 2010-2011

 COMMUNICATE ACTIVELY WITH CUSTOMERS TO CREATE RESPONSIVE AND RESPONSIBLE
 PARTNERSHIPS THAT EXCEED THEIR EXPECTATIONS. (C)
       Maintain Finance Division Web site as needed with critical announcements, staff changes,
       images and additional sections.
       Participate in coordination of user groups as part of the ConnectCarolina project.
       Maintain Finance Policy and Procedure Manual content.
       Continue to collaborate and coordinate with TIM project management team to identify and
       improve training and system processes for TIM users.

 CONTINUOUSLY IMPROVE SERVICE PROCESSES TO MAKE THEM MORE EFFICIENT, EFFECTIVE, AND
 USER FRIENDLY. (D)
        Continue Finance Training program realignment, in cooperation with campus users. Continue
        third phase of training program realignment, with CBT development and curriculum plans in
        preparation for ConnectCarolina Financials implementation.
        Continue TIM support and training of new and existing campus staff during upgrades and
        general use.
        Continue quick response time (one business day) to all TIM and Finance Systems customer
        inquiries by phone or email.
        Support Carolina Counts initiative by completing three identified improvement items.

 PROTECT AND CREATIVELY ENHANCE THE UNIVERSITY’S ASSETS. (E)
      Continue to maintain and enhance media relations by cultivating relationships with internal
      and external media representatives.
      Work in cooperation with University News Services to coordinate timely responses to media
      queries and to identify appropriate sources of information.
      Develop updated training modules for Internal Controls and Accounting.

 PROVIDE LEADERSHIP TO DEVELOP AND SUPPORT UNIVERSITY PLANNING. (F)
       Collaborate with ConnectCarolina Project Team on eProcurement implementation and
       Peoplesoft Financials 9.1 implementation.
       Continue to provide support and training for the Time Information Management (TIM)
       software.


FINANCE CONNECTCAROLINA AND FINANCIAL SYSTEMS
 ATTRACT, RETAIN AND DEVELOP A KNOWLEDGEABLE, PRODUCTIVE AND DIVERSE WORKFORCE. (A)
      Include staff in the planning and decision making processes on matters that concern them and
      their work.
      Provide internal and external training and development opportunities to assist staff in their
      professional endeavors and personal growth:
       Provide job-specific skill development opportunities.
       Encourage personal growth through activities that enhance their interaction on a personal
          level within the department and general campus community.




                                               67
                                   GOALS FOR 2010-2011

CREATE A WORK ENVIRONMENT THAT ENCOURAGES AND REWARDS INNOVATION, RISK TAKING,
COMMUNICATION AND TEAMWORK. (B)
     Ensure that department personnel have access to the support and resources necessary to
     effectively utilize computer technology and software identified as necessary tools for their
     position.
     Sustain a workplace that promotes teamwork, integrity, professionalism, pride and trust.

COMMUNICATE ACTIVELY WITH CUSTOMERS TO CREATE RESPONSIVE AND RESPONSIBLE
PARTNERSHIPS THAT EXCEED THEIR EXPECTATIONS. (C)
     Provide timely notification to the campus business community related to scheduled and non-
     scheduled systems, networks, and applications outages.
     Collaborate with Finance directors and ITS staff on the prioritization and scheduling of
     Finance maintenance and development projects and setting year-end operations schedules.
     Provide support for ConnectCarolina and related companion projects.
     Develop and promote internal controls self-assessments for specific high risk areas within the
     University. Promote the importance of internal controls throughout the University through
     campus training, self-assessments, and other effort.

CONTINUOUSLY IMPROVE SERVICE PROCESSES TO MAKE THEM MORE EFFICIENT, EFFECTIVE, AND
USER FRIENDLY. (D)
      Timely respond to all requests for changes to FRS security access and provide research and
      analysis into security access problems. Coordinate with ITS to establish comparable security
      access for the Finance Data Warehouse and Enterprise Reporting applications.
      Develop and implement IT equipment “Life Cycling” plan for Finance Division. Develop
      reporting capability to track information technology hardware configuration, age, applied
      maintenance and loaded software.
      Support Carolina Counts initiative.

PROTECT AND CREATIVELY ENHANCE THE UNIVERSITY’S ASSETS. (E)
     Represent the University in all external projects and surveys related to Internal Control
     reviews, projects, or analysis.
     Continue efforts to promote and support internal controls self-assessments on campus through
     campus training, departmental presentations, and the development of new self-assessment
     questionnaires.
     Purchase software in conjunction with the Internal Audit department for trending and
     analyzing financial data to identify potential fraudulent activity.

PROVIDE LEADERSHIP TO DEVELOP AND SUPPORT UNIVERSITY PLANNING. (F)
      Continue participation in ConnectCarolina for selecting and implementing new central
      administrative systems including human resources and payroll systems, and a financial system
      consistent with University-wide plan.




                                               68
                                     GOALS FOR 2010-2011

INTERNAL CONTROLS

 ATTRACT, RETAIN AND DEVELOP A KNOWLEDGEABLE, PRODUCTIVE AND DIVERSE WORKFORCE. (A)
      Participate in training events

 CREATE A WORK ENVIRONMENT THAT ENCOURAGES AND REWARDS INNOVATION, RISK TAKING,
 COMMUNICATION AND TEAMWORK. (B)
      As chairperson, prepare committee meetings on a professional level that offer the involvement
      of all members and offer a sense of accomplishment.

 COMMUNICATE ACTIVELY WITH CUSTOMERS TO CREATE RESPONSIVE AND RESPONSIBLE
 PARTNERSHIPS THAT EXCEED THEIR EXPECTATIONS. (C)
       Respond effectively as the point of contact for the University with regard to the IRS audit.

 CONTINUOUSLY IMPROVE SERVICE PROCESSES TO MAKE THEM MORE EFFICIENT, EFFECTIVE, AND
 USER FRIENDLY. (D)
       Assist operational units in developing and implementing improved procedures.

 PROTECT AND CREATIVELY ENHANCE THE UNIVERSITY’S ASSETS. (E)
      Promote the importance of internal controls throughout the University through campus
      training and other efforts.
      Coordinate, assess, and administer the UNC-GA FIT program as the University’s designated
      Internal Control Officer.
      Develop and prepare the annual Assessment of Internal Controls over Financial Reporting as
      prescribed by the UNC FIT program.
      Maintain and monitor PCI Data Security Standard compliance for campus credit card
      merchants.


PROCUREMENT SERVICES

 ATTRACT, RETAIN AND DEVELOP A KNOWLEDGEABLE, PRODUCTIVE AND DIVERSE WORKFORCE. (A)
      Cross-train Central Receiving and Surplus Property Warehouse personnel to increase
      efficiency by expanding resource utilization.
      Complete CPSM training for all current agents and implement training for any new employees
      within 90 days of employment.
      Increase the number of all trained personnel in Disbursement Services to provide more
      efficient post-audit coverage.




                                                 69
                                   GOALS FOR 2010-2011

CREATE A WORK ENVIRONMENT THAT ENCOURAGES AND REWARDS INNOVATION, RISK TAKING,
COMMUNICATION AND TEAMWORK. (B)
      Continue to increase Minority and Women Owned Spend in support of the Historically
      Underutilized Business (HUB) program.
      Work with Principle Investigators and Laboratory Managers to encourage them to leverage
      volume with the research and scientific vendors in reducing costs through strategic sourcing
      with our key suppliers.


COMMUNICATE ACTIVELY WITH CUSTOMERS TO CREATE RESPONSIVE AND RESPONSIBLE
PARTNERSHIPS THAT EXCEED THEIR EXPECTATIONS. (C)
      Continue to communicate with campus departments regarding MMD billing questions,
      offering feedback within the same business day, to gather information and implement
      solutions for most problems.
      Encourage customers to utilize the existing contracts with our key vendors to reduce costs as
      a result of the Bain study (i.e. Toner Cartridge Program, Courier Service, and Office
      Supplies) initiatives.
      Provide more face to face training opportunities for customers to ensure travel regulations are
      clearly understood, individuals know when to use a purchase requisition, and when to use a
      check request, and clarify procedures.

CONTINUOUSLY IMPROVE SERVICE PROCESSES TO MAKE THEM MORE EFFICIENT, EFFECTIVE, AND
USER FRIENDLY. (D)
      Continue to enhance and upgrade equipment and vehicles striving to increase the Central
      Receiving delivery area as requested by campus departments, between RTP and Hillsborough.
      Clean the vendor database, eliminating all duplicates, erroneous and outdated entries in
      preparation for ConnectCarolina.
      Continue to promote Automated Clearing House (ACH) as the payment vehicle of choice,
      with a goal of increasing the percentage of ACH to 40% of total payments.
      Pursue transitioning vendors receiving ACH payments to the Corporate Trade Exchange
      (CTX) format, thereby streamlining the reconciliation process.
      Undertake a review of the 1099 process to streamline (remove the labor intensity) and
      increase the accuracy and timeliness of reporting.
      Reach out to other institutions, agencies, and municipalities to provide hard drive shredding
      with our secure data destruction shredder.
      Provide training and support for customers as we implement the first phase of the purchasing
      module of PeopleSoft to ensure orders are completed accurately thus saving the department
      and the University funds.




                                               70
                                     GOALS FOR 2010-2011

 PROTECT AND CREATIVELY ENHANCE THE UNIVERSITY’S ASSETS. (E)
       Upgrade Surplus Property Management System software to new FLEX version, solving
       operating system and hardware differences and access issues. Flex version will communicate
       with MAC users and Firefox users seamlessly, and offer access to departments with more
       complex security structures for their computer systems.
       Initiate a project to seek vendor statements from all active vendors to search for open credits
       and unapplied credit balances with a goal of recovering dollars for the University.

 PROVIDE LEADERSHIP TO DEVELOP AND SUPPORT UNIVERSITY PLANNING. (F)
       Continue the collaboration with NC State University to increase supplier contracts and
       eProcurement offerings for campus.


TREASURY AND RISK MANAGEMENT SERVICES

 ATTRACT, RETAIN AND DEVELOP A KNOWLEDGEABLE, PRODUCTIVE AND DIVERSE WORKFORCE. (A)
      Provide training and development opportunities that contribute to employees’ performance.
      Maintain professional designations and the required continuing education hours.
      Encourage participation in professional associations including speaking engagements and the
      writing of professional articles.

 CREATE A WORK ENVIRONMENT THAT ENCOURAGES AND REWARDS INNOVATION, RISK TAKING,
 COMMUNICATION AND TEAMWORK. (B)
      Continuously promote teamwork, integrity, professionalism, and trust.
      Include staff members, whenever possible, in planning and decision-making processes on
      matters that concern them and their work.
      Continue monthly department meetings and weekly group meetings.

 COMMUNICATE ACTIVELY WITH CUSTOMERS TO CREATE RESPONSIVE AND RESPONSIBLE
 PARTNERSHIPS THAT EXCEED THEIR EXPECTATIONS. (C)
       Seek greater opportunities to partner with other campus units to provide creative solutions and
       excellent customer service.
       Maintain personal contact with our customers by conducting regularly-scheduled visits and/or
       phone calls.
       Respond to all customer inquiries by phone or email by close of business on the day of inquiry
       to acknowledge receipt of request and to establish a timeframe for response.
       Continue to explore potential investor relations webpage for the University’s website.




                                                 71
                                    GOALS FOR 2010-2011

CONTINUOUSLY IMPROVE SERVICE PROCESSES TO MAKE THEM MORE EFFICIENT, EFFECTIVE, AND
USER FRIENDLY. (D)
      Develop and implement debt draw reporting system to keep customers informed on the status
      of use of debt on capital projects.
      Begin exploring better information management systems for Treasury to improve accessibility
      and use of information.
      Develop systems to effectively track private activity in debt funded facilities.
      Improve features and functions on dashboard reports. Obtain feedback of senior management
      and create enhancements to final product.
      Participate in ERP focus groups that relate to Treasury-specific modules. Provide insight to
      working group to make sure Treasury needs are heard and accounted for.

PROTECT AND CREATIVELY ENHANCE THE UNIVERSITY’S ASSETS. (E)
     Establish database to track banking activities, bank cash balances, fees, and earnings credits to
     help identify opportunities for savings and better returns.
     Continue to work with internal constituents and UNC General Administration to develop
     more efficient and cost-effective insurance solutions.
     Develop new and more cost-effective risk management solutions for our foundations and
     affiliated entities, which are not bound by State of North Carolina insurance regulations.
     Continue to pursue regulatory relief for insurance purchases and the investing of institutional
     trust funds.
     Coordinate and deliver a presentation to update the bond rating agencies on relevant
     management, business, and financial topics related to the University.
     Finalize the update of the investment policy for the Temp Pool.

PROVIDE LEADERSHIP TO DEVELOP AND SUPPORT UNIVERSITY PLANNING. (F)
      Continue development of institutional cash flow model to better project funding needs,
      manage liquidity, and serve as a planning tool.
      Continue participation in the Capital Budgeting Committee, Facilities Working Group,
      Facilities Planning Committee, and Campus IT Governance Communications Technologies
      Committee.




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