Supply Chain Management

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					Mount Royal University
Faculty of Continuing Education & Extension



Supply Chain
Management
Extension Certificate Program



Final Assessment Paper
Learner Information Guide
Mount Royal University                                                 Learner Information Guide



The Supply Chain Management Final Assessment is the final component in the Mount
Royal University Supply Chain Management Extension Certificate Program. Learners
are expected to complete a final paper incorporating Supply Chain Management
fundamentals, practices and principals learned throughout the Supply Chain
Management certificate courses. Outlined below are criteria for completing the Final
Assessment paper.

1. Learners will develop a final assessment paper applying the Supply Chain
   Management tools and techniques that they have learned in the previous six core
   courses. The paper is to be no longer than 25 pages (including all support materials
   and/or Appendices, but excluding any Table of Content pages, title pages, Appendix
   title pages, reference and bibliography pages, or white spaces). All papers must use
   12 point Times New Roman or Arial font-type and single line spacing for the main
   text. A larger size font for headings is encouraged and the use of 10 point font is
   acceptable in charts and tables. A maximum of 47 lines, including the paper page
   header and page number lines, on an 81/2 x 11 in page with 1-in. margins top,
   bottom, and both sides, is required.

     NOTE: For papers longer than 25 pages, marks will be deducted or the paper may
     even be returned to the learner who will be asked to follow the rewrite procedure
     (see item # 8 below). Once the paper meets the length requirement, it can then be
     re-submitted.

2. Learners, in consultation with their assigned Paper Advisor, will be required to
   choose a suitable company or organization to base their assessment on. The
   selected company must have sufficient scope and complexity that will allow the
   learner to demonstrate application of the required supply chain management
   components, as detailed on the Supply Chain Management Final Assessment
   Checklist attached with this package. It is expected that 85% of the points contained
   on the Supply Chain Management Final Assessment Checklist will be explored and
   discussed in the Learner’s paper. It is recommended that the learner NOT select a
   service orientated company, as a service is likely to be more difficult to apply all of
   the supply chain management principles to. Some suggestions for selecting a
   company include:
            Manufacturers
            Supplier of Materials or Components
            Large Retailer with distribution centers or warehousing
            International Importer / Exporter of products

3. When and how the Supply Chain Management components are applied to a given
   business situation can vary significantly, depending on industry and company
   specific requirements. Thus, it is not possible to prescribe a template that must be
   used when writing this paper. However, the standard Business Case format will be
   used in the presentation and marking of the assessment paper. It is expected that
   the principles used throughout the MRU Supply Chain Management Extension
   Certificate Program will be incorporated in your paper, demonstrating your

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    understanding of how to apply the tools and knowledge you have attained to a real
    business situation. It is further expected that through the application of these various
    Supply Chain Management components, your paper will demonstrate the integration
    and interaction between the various components.

4. Upon registering, you will receive a Confirmation of Registration in the mail. This
   receipt will include IMPORTANT INFORMATION for contacting your designated
   Paper Advisor. No other details about the paper itself will be sent to you in the mail.
   All other required information regarding paper criteria, grading system, and
   Frequently Asked Questions can be found in this Final Assessment Learner
   Information Guide document.

5. The latest version of this document can always be found at Mount Royal University’s
   Continuing Education web site at conted.mtroyal.ca/supplychain . Once you are on
   MRU’s website, follow the links from "Certificates" to "Certificate Programs" and then
   click on the "Supply Chain Management" link under "Certificate Programs". Scroll
   down to find the Final Assessment “course description” link. You can then click on
   the Final Assessment paper criteria link.

6. Communication with your assigned paper advisor via email or phone is strongly
   advised as early as possible in the term. It is recommended you contact your Paper
   Advisor to discuss your choice of a company to be used in the assessment. A review
   of the SCM Final Assessment Checklist as it applies to your chosen company /
   organization with your paper advisor is strongly encouraged before proceeding any
   further with your paper. You are also encouraged to contact your Paper Advisor if
   you have any questions about the paper itself. Please maximize the time with your
   Paper Advisor by preparing specific questions before hand and keeping
   conversations brief and on-topic. The Paper Advisor’s time for discussions is limited,
   as their primary role is to assess and grade the paper.

7. Learners must receive a minimum of 70% (70 points out of a possible 100 points or
   at least a letter grade of C) in the Final Assessment paper to successfully fulfill the
   course requirements. Please refer to the Final Assessment Grading System
   information given later in this document for details on how the marks are awarded.

8. Paper Rewrite: A rewrite can only be requested if you receive a grade less than 70%
   (or a letter grade of F). A maximum of two rewrites can be requested. Individuals
   who are unsuccessful on the second rewrite will be required to wait a year prior to a
   re-take, or to take additional Supply Chain Management courses before applying to
   write again. The deadline to apply for the rewrite will be 60 days after notification of
   the original paper grade. The fee for a rewrite will be $150, plus GST. Only one
   rewrite can be requested per term.

9. Information regarding the paper requirements and the grading system are given later
   in this document. As indicated above, the latest version of this document can always
   be      found   on    the    MRU      Continuing      Education     web    site   at:
   conted.mtroyal.ca/supplychain . Follow the links as described earlier. For further

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    information or questions, please feel free to contact the MRU Supply Chain
    Management Program Coordinator at (403) 440-6625 and fax of (403) 440 - 7270 or
    the Program Assistant at (403) 440-7785

10. The DEADLINE for completing the Final Assessment paper for the Spring/2011
    term is:

                                     4:30 P.M. June 27, 2011

    IMPORTANT: Learners must submit a “hard copy” of their paper in person, or by
    mail / courier. Electronic versions will not be accepted. Learners are encouraged to
    submit their papers before the deadline. Late submissions will not be accepted. If a
    learner will not be able to submit the paper by the due date given above she/he must
    contact the Program Coordinator at (403) 440-6625.

       It is essential you submit your Final Assessment paper by the deadline !

                                           By Mail:

                               Lynda Turner, Program Assistant,
                 Supply Chain Management Program, Mount Royal University
                Faculty of Continuing Education and Extension, Room EC 3100,
                            4825 Mount Royal Gate SW, Calgary, AB
                                           T3E 6K6

                                          In Person:

                                  Please address the envelope:
                         “Attention: Lynda Turner, Program Coordinator,
                              Supply Chain Management Program”
                                          and deliver to:

                                    Mount Royal University
                Faculty of Continuing Education and Extension, Room EC 3100
                      4825 Mount Royal Gate SW, Calgary, AB. T3E 6K6

(Location: 3rd Floor of the Roderick Mah Centre for Continuous Learning at the far
Southeast corner of the campus beside the parkade)

maplink
http://www.mtroyal.ca/AboutMountRoyal/CampusesTours/CampusLocations/index.htm

11. Application to Graduate Form: Once your Final Assessment paper has been
    marked, it is mailed back to you along with your final mark and comments from the
    course advisor / paper grader. If you achieved 70% (or a letter grade of C) or more
    on your paper, an “Application to Graduate” form is also mailed to you. In order to
    obtain your official Mount Royal Supply Chain Management Certificate, you are

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    asked to complete this form and submit it (mail or fax) to the Program Coordinator
    (address/fax information same as given above).

NERVOUS ABOUT WRITING A PAPER?

The Student Learning Services office at Mount Royal University, in addition to your
Paper Advisor, is also available to assist you with writing assignments. Contact a
Learning Consultant by using the following FREE services:
            One-on-one appointments      Web handouts
            Telephone appointments       Small group appointments
            Drop-in sessions             Workshops
            E-mail instruction

You may book 30 minute appointments with a Writing and Learning Strategist by calling
(403) 440–6452. For more information regarding Student Learning Services, visit their
web site at http://www.mtroyal.ca/studentlearningservices and follow the link on the left
for “Writing and Learning Services”.

Be aware that Student Learning Services is not specifically familiar with the criteria for
the content of the MRU Supply Chain Management Extension Certificate Program Final
Assessment paper, but will be able to assist you in the organization and the writing of
the paper itself, once you have decided on the appropriate content.

NEW COURSE:

MRU is now offering a course in Calgary entitled Preparing for the Final Assessment,
which is designed to provide additional support beyond what is offered in the Certificate
courses. This course gives you the opportunity to work with an instructor who marks
Final Assessment papers so you can obtain further insight into what is required to be
successful.

Note: This course has a separate fee and is offered as an optional course to help
learners prepare for writing the Final Assessment paper and is not a requirement for the
Supply Chain Management Certificate.

To find out the course dates and fees for the current term, refer to the information given
in the MRU Continuing Education Calendar or on their web site at:
conted.mtroyal.ca/supplychain. Follow the links as described earlier.




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     SUPPLY CHAIN MANAGEMENT – FINAL ASSESSMENT GRADING SYSTEM
While the information presented here is intended as a guide only and is not totally
prescriptive, a few recommendations may help you organize and plan your paper better.
For the overall organization of your paper, it is recommended you use the section
headings as given below (except of course for the “Presentation and Organization”
heading) and organize the sections in the same order.

It will also be helpful to include informative dialog that helps tie sections and items within
sections together. Simply stapling together a number of pages containing copies of the
various tools and techniques or outputs shows little evidence of how you are actually
applying these to your project.

Also, by keeping the point value of each section in mind, the number of pages for each
section should be roughly proportional to the possible marks in a given section. For
example, using this method of estimation, the “Defining the Issue” section would be
somewhere in the region of 6 to 7 pages; while the Action and Implementation section
would be 4-5 pages.

Executive Summary                                                       10 points
In the context of this Final Assessment paper, the Executive Summary should serve as
a “stand-alone” section, targeted to a busy executive or manager who is not necessarily
directly involved in the project. This brief, comprehensive summary will be assessed on
the basis of: accuracy, in that it accurately reflects the purpose and content of the
paper; concise, with each sentence parlaying meaning and relevance, while being as
brief as possible (<950 characters and spaces in total); coherent and readable, writing in
clear and vigorous prose in the active voice; and, continuing applicability, highlighting
results obtained and how being implemented. Here are some ideas that may be
included as part of the Executive Summary:

      Company description                             Overview of entire Supply Chain
      Products & Processes in the Supply              Brief description of each component
       Chain
      Scope of the Assessment                         Closing summary statement

You are advised to write the Executive Summary AFTER you have completed all other
sections of your paper and it should be placed at the beginning of your submitted
document. This section should contain no new information but should summarize the
entire final assessment paper for an executive level audience.

Organization Background                                                 5 points
This section provides the context for the issue / organization being examined. It is
necessary and important that the reader be given a feel for the type of organization and


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industry being examined, the marketplace in which that industry operates, and the
overall business environment in which the discussion and analysis will take place.

Defining the Issue                                                     15 points

It is extremely important that the Learner clearly articulate what the real life problem /
situation is to the reader. As this is a Supply Chain Management final course, it is
mandatory that the immediate issue / situation, and other broader issues being
examined, relate specifically to a strategic procurement, procurement, logistical,
material, or SCM service related issue(s). The key concern(s), problem(s), decisions(s),
challenge(s) or opportunity(ies) must be clearly articulated and detailed in order to
ensure that the remainder of the paper is meaningful and actionable. This issue(s) /
situation must clearly be strategic in importance to the organization, a source of major
competitiveness or significant profitability / loss. The urgency of the situation must also
be clearly articulated.

Analyzing Case Data                                                    20 points

This is where a considerable part of the paper should be contained: causes and effects
(i.e. fishbone diagrams); constraints and opportunities; and, quantitative and qualitative
assessments. People, materials, methods, equipment, money, and other factors all lead
up to effects that must be examined and determined to be valid or invalid. From there,
constraints or opportunities which will impact the analysis need to be examined and
factored in to possible courses of action.


Decision Criteria                                                      10 points
It is imperative that criteria be clearly established against which all possible alternatives
will be measured or compared against. These criteria provide the basis for evaluation
and assessment. They can be classified as quantitative as well as qualitative. Such
criteria may include: profit; cost; return on investment (ROI); market share; capacity;
risk; and / or, cash flow, to name a few. Qualitative criteria may include: competitive
advantage; customer satisfaction; employee morale; corporate image; ease of
implementation; synergy; ethics; safety; and / or goodwill, to name a few. There may be
other criteria that the Learner has determined are essential to the decision making
process. Ensure that the criteria chosen are clearly articulated and described.


Alternative Analysis and Evaluation                                    20 points
Each alternative must be clearly identified. The key advantages and disadvantages of
each alternative must be listed and thoroughly discussed. The compare and contrast
(pro and con) assessments of each alternative must be done against the decision
criteria previously listed and discussed. A matrix format may be used in order to more
accurately compare each of the alternatives. If multiple decision criteria are being used,

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weighting of each of the criteria must be applied. It is also important to look at the short
and long term results of each alternative, and to assess the best, the worst, and the
most likely outcomes for each alternative. Qualitative and quantitative analysis will be
required. It will also be necessary for the student to use the various supply chain
management tools and techniques learned throughout the certificate program to
determine those possible outcomes.

Action and Implementation Plan                                         10 points
Based on the predicted outcomes and the comparative strengths and weaknesses of
each alternative, the most logical conclusion and alternative should be the one selected
by the student. However, a combination of alternatives may be the more reasonable
approach, utilizing the strengths of various alternatives and eliminating, where possible,
the weaknesses of the selected alternatives. It is to be remembered that this is a real
life situation and that the solution being proposed may possibly be used by the
Learner’s employer. The proposed actions and implementation plan must minimize the
disadvantages, while taking advantage of the strengths. The action plan must be
specific and include: who, what, when, where, and how. A contingency plan would also
be useful, in case things do not go as expected. The implementation plan should
include a set of milestones and a schedule for everyone to measure their success
against.

Assumptions, Presentation & Organization                               10 points
It is important for the Learner to clearly identify all assumptions being made when they
have been used, and to clearly articulate why real data was unavailable. This reflects
real life where not all of the information is available to make the most accurate decision
possible. If the assumptions are not exactly correct, the implementation plan and
contingency plan must be flexible enough to be able to react to any necessary changes.
All assumptions used must be reasonable and be as “true-to-life” as possible.

The paper will be laid out according to the format detailed in Point # 1 of the first part of
this guide. The paper is to be no longer than 25 pages (including all support materials
and/or Appendices, but excluding any Table of Content pages, title pages, Appendix
title pages, reference and bibliography pages, or white spaces). For papers longer than
25 pages, marks will be deducted or the paper may even be returned to the learner who
will be asked to follow the rewrite procedure. All papers must use 12 point Times New
Roman or Arial font-type and single line spacing for the main text. A larger size font for
headings is encouraged and the use of 10 point font is acceptable in charts and tables.
A maximum of 47 lines, including the paper page header and page number lines, on an
81/2 x 11 in page with 1-in. margins top, bottom, and both sides, is required.

Title and Table of Content pages are encouraged. Appendices can be used, but should
be clearly labeled and referenced from within the main text of the paper. Any references
and resources used must be clearly identified within the main text of the paper, and
appropriately listed at the end of the paper in reference and bibliography sections. (A

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Reference and Bibliography Examples section is provided in this guide, detailing
examples of each of the above types of references and bibliography formats (American
Psychological Association (APA) style manual or the Modern Language Association of
America (MLA) style manual.))

Additional instructor Comments
It is important for the Learner to incorporate as many of the Supply Chain Management
tools and techniques that they have learned throughout the certificate program as
possible, as detailed on the attached checklist. However, it must be recognized that
there may be certain portions of the program that are just not applicable to the Learner’s
specifically chosen project. This is why there is the requirement to have a minimum of
85% of the SCM Final Assessment Checklist items addressed in the paper. It is
expected that initial discussions between the Learner and Paper Advisor will address
this issue and will ensure that the scope of the paper is broad enough to incorporate as
much of the checklist as possible.

Total Points:                                                        100 points


As mentioned earlier, students are awarded a letter grade based on their performance
on the Final Assessment paper. Students must achieve a 70% (70 points out of 100), or
“C” to receive a passing grade. Below is a table outlining the breakdown of each letter
grade level.

                             Grade Equivalency 70% Pass

                                  A+            98 - 100
                                  A             94 - 97
                                  A-            90 - 93
                                  B+            86 - 89
                                  B             82 - 85
                                  B-            78 - 81
                                  C+            74 - 77
                                  C             70 - 73
                                  F             69 or below




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                           FREQUENTLY ASKED QUESTIONS


    1. Question (Q): Where do I find out about the details of the requirements for
       the Final Assessment?

         Answer (A): This document is the definitive source for all the Final Assessment
         information. The most current version of this document can be found on the
         Mount Royal University Continuing Education web site at:
         conted.mtroyal.ca/supplychain . Follow the links that were given earlier in this
         document for the “Supply Chain Management” course information area. You will
         also be given more details in various courses.

         If you are in the Calgary region, you might consider attending the course entitled
         Preparing for the Final Assessment. Refer to the details about this course that
         were given earlier.

         If you have any other questions regarding the Final Assessment, do not hesitate
         to ask (or email) any of your Supply Chain Management Certificate Program
         instructors or call the Mount Royal Supply Chain Management Program
         Coordinator's office at (403) 440 - 6625 or the Programs Assistant at (403) 440-
         7785.

    2. Q: When should I apply for registration in the Final Assessment course?

    A: You should apply after you have successfully completed your certificate courses.
       It is advised you time your application for the Final Assessment so that you can
       start the paper once you have finished all classroom courses. You must complete
       the paper by the stated deadline date for the term in which you are registered.

3. Q: How long after finishing my final classroom course do I have to apply for
      my Final Assessment?

    A: It is strongly recommended you apply to write your paper in the term following
       your last course. You will be permitted to register for the Final Assessment paper
       up to one year from the date you took your last course in the Program.

    4. Q: What is the pass mark for the Final Assessment paper?

    A: The pass mark is 70 % (or a letter grade of C).

5. Q: Do I get my Mount Royal UniversitySupply Chain Management Certificate
      automatically after I pass the Final Assessment paper?

    A: No, there is an “Application to Graduate” form available specifically for applying
       for your official Mount Royal University Supply Chain Management Certificate.
       Only after you have successfully met all the requirements for the Certificate,
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         including completion of all nine courses AND passing the Final Assessment
         paper requirements, can you apply for the Certificate. If your mark on the Final
         Assessment paper is 70% (or letter grade of C) or more, then a copy of the
         “Application to Graduate” form will be sent to you when your paper is returned.

6. Q: Have Learners failed the Final Assessment?

    A: Yes, there are clearly defined requirements and if these are not met, the Learner
       will not be successful in passing the Final Assessment.

7. Q: What is the most common reason for failure of a paper or loss of marks?

    A: The most common reason for failure or loss of marks is because key required
       items, as suggested in the outline, have not been included. You are advised to
       use the number of points identified for each section as a guideline in determining
       the relative importance of that section. For example, writing only a paragraph for
       the Analyzing Case Data section will not be awarded 20 points or similarly, only a
       paragraph for the Decision Criteria section will not be worth 10 points.

         Another area where candidates lose marks is that they just regurgitate the
         Supply Chain Management theory and do not show how they have applied this
         theory to their chosen company / situation. Remember, the purpose of the paper
         is for the Learner to show evidence of how they would apply the Supply Chain
         Management theory that they learned in the courses to a specific project.

8. Q: What are my options if I fail (get less than 70% or a letter grade of F)?

    A: Learners may rewrite their paper (also at a cost of $150) and attempt to obtain a
       pass grade. Learners must register in the semester directly following the original
       Final Assessment submission. Learners registering in a subsequent semester
       will need to pay the full amount of $270 for a resubmission.

         Learners are allowed one rewrite per term to a maximum of 2 rewrites.
         Individuals who are unsuccessful on the second rewrite will be required to wait a
         full year and may be required to re-take some, or all of the Supply Chain
         Management courses.

9. Q: Can I ask to be assigned to a specific Paper Advisor?

    A: No. Each Final Assessment Paper Advisor is assigned papers on a rotational
       basis (depending on how many Learners they have already been assigned
       and/or their availability). When their Final Assessment registration comes in,
       Learners are simply assigned to the next available Paper Advisor.




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10. Q: How do I find out who has been assigned as my Paper Advisor?

    A: Upon registering for the Final Assessment course, a Confirmation of
       Registration receipt will be mailed to the address provided to the MRU
       registration service. This receipt will indicate payment in full has been received,
       and as well, the name of the assigned Paper Advisor and contact information of
       email address and phone number. NOTE: This is the only document MRU
       provides advising who the Paper Advisor is and their contact information.

11. Q: Will the assigned Paper Advisor contact me or do I contact her/him first?

    A: The onus is on the Learner to make the first contact with the assigned Paper
       Advisor, and it is recommended that this be done as early as possible in the
       term.

12. Q: What is the role of my assigned Paper Advisor?

    A: As early in the term as possible, it is strongly recommended Learners ask their
       assigned Paper Advisor for confirmation that the project that has been chosen
       will be a “suitable” project to document for the Final Assessment paper (see the
       Answers to other Questions given later for more details on what constitutes a
       “suitable” project). Also, as the work on the paper progresses, the Paper Advisor
       can be contacted via email or phone to answer any questions, as required. Once
       the paper has been submitted to Mount Royal University, the University will send
       the paper to the respective Paper Advisor to mark.

         Note: The advisor does not “approve” the project per se; they will be able to
         counsel about the project the Learner is considering for the paper, and whether it
         will be “suitable” for the requirements of the paper, and if not, what possible
         changes can be made to deem it “suitable”. The final decision as to the direction
         that the Learner’s paper takes is up to the Learner.

13. Q: Am I able to meet in person with my assigned Paper Advisor?

    A: No, since all necessary communication can easily be handled using either email
       or phone calls, there is not a need for a face to face meeting. Also, MRU does
       not contract the Paper Advisor to do this, nor would it even be feasible for them
       to meet with all the Final Assessment Learners in a given term, especially those
       who live outside the Calgary area.

14. Q: How much consultation time do I get with my assigned Paper Advisor?

    A: MRU is not able to mandate any particular length of time any specific Paper
       Advisor is available, but our goal is to ensure that each Learner is able to obtain
       the help they require to complete the Final Assessment paper. It is important that
       the Learner maximize the time with their advisor by ensuring that they are well
       prepared before any contact and that they remain focused on the questions that
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         require answers. The assigned advisor will be able to guide each Learner
         through any difficulties that they may encounter in understanding the assignment.

         In preparation for the Final Assessment course, Learners are also encouraged to
         ask questions in EACH of the six core classes, as they are attended.

15. Q: Can I submit a draft of my paper to my Paper Advisor to see if I am on the
       right track?

     A: NO, that would be like “pre-marking” the paper before it is formally submitted.
        Learners are expected to submit only their final paper to the MRU Supply Chain
        Management Programs Coordinator at the address given earlier. If Learners
        need confirmation that they are on the right track, they should formulate specific
        questions to ask of the assigned advisor.

16. Q: May I submit my paper directly to my course advisor via email or hard
       copy?

     A: NO, Learners are required to submit a “hard” copy (paper format) of the Final
        Assessment paper to the Mount Royal University Supply Chain Management
        Programs Coordinator for assessment. (Refer to the paper submission details
        given earlier in this document.) Mount Royal University must be able to record
        the fact that a specific Learner has submitted their Final Assessment paper on a
        specific day. If Learners are sending papers directly to their advisor, then MRU is
        not able to properly record these submissions. It may also be possible that the
        assigned Paper Advisor has been called out of town and is not available; hence a
        substitute Paper Advisor would be assigned for the marking.

         Also, there are often several software applications used by Learners in the
         preparation of their papers and the contracted Paper Advisors may not have
         these same applications that are required in order to properly and accurately
         view the contents of the various sections. As well, there are far too many
         security and virus issues surrounding the transfer of files over the internet for
         Mount Royal University to be responsible for the safe receipt of all components
         that make up a Learner’s final paper.

         So, please ensure that the Final Assessment paper is submitted using "hard"
         copy only and that it is sent directly or delivered in person to the MRU Supply
         Chain Management Programs Coordinator at the address given earlier. This will
         ensure the submission date will formally be logged, a grader is available and the
         paper is in a predictable and reliable format that can be marked by all graders.

17. Q: May I submit my Final Assessment Paper earlier than the due date?

A:       YES, you certainly may. In fact Learners are encouraged to submit it early. It is
         always appreciated when a Learner submits their paper BEFORE the final due

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         date, which avoids the end of term "crush". However, paper results will not be
         mailed to the students until all papers have been submitted. This is to protect the
         integrity of the process so that no one can gain an unfair advantage during the
         process based on the feedback received from a prior submission.

18. Q: May I ask for an extension if I am having difficulty completing the paper by
       the due date?

    A: In the information given earlier, it was stated that “Late submissions will not be
       accepted and/or may have additional fees applied.” Supply Chain Management is
       all about planning for and delivering on commitments and the completion of the
       Final Assessment paper is no different. It is expected that Learners will plan for
       and deliver their Final Assessment paper on or before the due date.

        It is understood that there may be extenuating circumstances that arise which are
        totally unforeseeable. If this is the situation, it is important that both the Program
        Coordinator and the Paper Advisor be contacted sooner rather than later and
        advised of the specific circumstances that have arisen. Options to proceed can
        then be discussed.

19. Q: What is the turnaround time of my Final Assessment paper once I submit it
       for marking?

    A: This will always depend on a number of circumstances, including the immediate
       availability of your assigned Paper Advisor who may, for example, be called out
       of town with their job. In general, the turnaround time for marking and notification
       of marks is approximately two-to-four weeks after the due date. As mentioned
       above, papers will not be return to the Learner until all submissions have been
       received. If the evaluation is not received within this time period, Learners are to
       call the Programs Coordinator to inquire about the status of their paper.

20. Q: Does the paper grader give comments on areas that were missed or need
       improvement?

    A: Yes, a marking sheet is completed with space for the grader to make comments,
       as appropriate.

21. Q: What type of company is “suitable” for my Final Assessment?

    A: As indicated in the information found elsewhere in this document or discussed in
       the classroom courses, any company or organization from any number of
       possible industries are acceptable. The key criteria is that the selected company
       is complex enough to be able to illustrate a high level of knowledge through the
       application of the principles learned from each of the six classroom courses
       completed in preparation for this Final Assessment. The selected company and



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         issue / situation needs to be succinct enough so that everything can be easily
         contained within the 25 page limit.

         Before starting on the Final Assessment paper, it is strongly advised to obtain
         confirmation from your Paper Advisor that the company and issue / situation that
         has been chosen is “suitable” for a paper.

22. Q: Must the company I choose for my paper be the company I work for?

    A: No. The company that has been selected should contain all of the Supply Chain
       elements as contained in the outline. Please note that the issue / situation can be
       fictitious, and that assumptions and realistic scenarios can be used if not all of
       the facts are known. If such is the case, it is emphasized that the assessment be
       in alignment with the supply chain principles as discussed in the course
       materials.

23. Q: What resources should I be using to assist me with the Final Assessment?

    A: You are advised to review the Learner Manuals, the text book and all notes from
       all the courses in the MRU Supply Chain Management Certificate Program.

24. Q: Do I have to show evidence of application of ALL the supply chain
       elements?

    A: Yes. Your assessment must identify and discuss the major Supply Chain
       components as described in the grading outline and SCM Final Assessment
       Checklist. The 85% minimum will be strictly applied.

25. Q: Are there certain components that are mandatory to include in my paper?

    A: Yes, all components are mandatory as follows; purchasing, strategic purchasing,
       planning and scheduling, inventory, warehousing, transportation management,
       and information technology that are essential for any project. But, the exact
       content and level of detail within each component will depend entirely on the
       project that is being documented.

26. Q: There were six (6) core supply chain courses in the certificate program.
       Why are there only five (5) sections to the Final Assessment Checklist?
    A: Recall that the first course in the Introduction to Supply Chain Management. The
       introduction course is a summary of the other five courses that followed.

27. Q: Are there sample Final Assessment papers that can be viewed?

    A: No, sample Final Assessment papers are generally not available for Learners to
       review. First of all, there is the problem that the information in most papers
       received and marked are confidential and therefore CANNOT be released.

SUPPLY CHAIN FINAL ASSESSMENT             15                                     APRIL 2011
Mount Royal University                                               Learner Information Guide




         Also, it is felt that by releasing a "sample template", a number of Learners would
         simply use this as a "recipe" or "cookie cutter" template for the paper and NOT
         think about what is, or is not, appropriate for their particular business
         situations(s). All companies are unique and therefore require different treatment
         when responding to the requirements of the Final Assessment paper. Due to the
         variety of companies that exist, we do not want anyone to be disillusioned into
         thinking that "one template fits all".

28. Q: What if I do hand in a paper that is over 25 pages?

    A: Marks will be deducted for papers that exceed 25 pages. In fact, if a paper
       exceeds the 25 page limit by a considerable amount, the paper may be returned
       to the Learner and they will be asked to revise the paper so that it meets the
       stated requirement of 25 pages.

         In this situation, the Learner will need to follow the "Paper Rewrite" procedure
         given in Item # 8 on Page 4 of this Final Assessment Learner Information Guide
         document in order to re-submit the paper for marking.

29. Q: Does my front cover title page, Table of Contents pages and Appendices
       title pages count within the 25 page limit? What about white space created
       when I start a new section on a new page?

    A: No, papers will not be penalized if these are the only pages above the 25 page
       limit. Also, any white space is not counted within the page limit. In fact, Learners
       are encouraged to start new sections on a new page as this improves readability
       and the professional appearance of the paper.

30. Q: Should I single space or double space the text lines in my paper?

    A: The text in your paper should be single spaced, except of course where there are
       required section breaks.

31. Q: Can you please clarify: Do the attachments I have in my Appendices count
       as part of the permitted 25 pages or is it 25 pages plus the pages in my
       Appendices?

    A: It may sound as if we are repeating ourselves here, but this specific question is
       very often asked! Just to emphasize again, if the page has content on it such as
       text, graphs, charts or diagrams, then it counts as a page within the limit of 25
       pages, regardless of where the page is located in your paper. The only pages
       that do NOT count within the 25 pages are title pages, Table of Content pages,
       Appendix title pages or portions of pages that have white space due to section
       breaks.



SUPPLY CHAIN FINAL ASSESSMENT              16                                     APRIL 2011
Mount Royal University                                                 Learner Information Guide



32. Q: Do I have to put my paper in a binder or “report folder” or can it just be
       stapled together and handed in that way?

    A: It is very acceptable to simply staple your paper together and submit it that way.
       The paper may also be put in a “report folder”, if desired. Learners are
       encouraged, though, not to put their paper in a big hard covered three ring binder
       as this format does not mail easily.

33. Q: What is the basis for awarding the 10 marks for the Presentation and
       Organization section?

    A: When marks are awarded for this section, the paper grader looks at whether the
       paper is well organized as far as the various sections and the required process
       group areas are concerned. It was recommended earlier that the section
       headings and their order match the sections found in the Grading System
       information.

         Learners might also ask themselves: “Can the key items or information be easily
         found or are they buried deep within various places throughout the paper?” Are
         the sections and subsections clearly identified with understandable titles? Is
         everything readable (e.g. font size of charts, tables, etc.)? If there are appendices
         or attachments, are they clearly labeled and also referenced from within the text?
         In general, in previewing the package, does it present itself as being
         professionally assembled; that is, does it "look good"?

34. Q: If I need more room within the limit of 25 pages for the content, can I
       reduce the font size of the text and set the margins to the extreme edges of
       each page?

    A: No. The requirements for font size and readability have very clearly been
       defined. It is admitted that some Learners have tried this tactic to "squeeze" more
       content into the paper, but the 12 point font requirement (except for tables and
       charts which can have a font size as small as 10 pts.) exists and will be
       vigorously enforced. If these requirements are not met, marks will be lost.

         Also, if margins are set to the extreme edge of a page, marks will be lost in the
         "Presentation and Organization" section, because it results in a very poorly
         presented and “crowded” looking document.



SUPPLY CHAIN MANAGEMENT FINAL ASSESSMENT - CHECKLIST
The checklist below shows the five Supply Chain Management Knowledge Areas and
the additional summary and synopsis areas to be covered in the Final Assessment
paper, to varying details depending upon the project / organization / issue being
covered.

SUPPLY CHAIN FINAL ASSESSMENT               17                                      APRIL 2011
Mount Royal University                                      Learner Information Guide




  Supply Chain Management Final Assessment Checklist
  EXECUTIVE SUMMARY
  Current Assessment

  Summary of Supply Chain Elements

  Challenges & Opportunities

  Recommended Action Plan


  SUPPLY CHAIN SYNOPSIS
  Business Description

  Products/Services scope in the Supply Chain

  Business Problems as it relates to the Supply Chain

  Overview of the Current Supply Chain

  Opportunities for Improvement

  Competitive Assessment

  Strategic Assessment


  Procurement Analysis
  Purchasing and Supplier Research

  Selection Decision

  Evaluation of Potential Sources of Supply for Materials

  Price Determination and Negotiations with Supplier

  Costing and Cost Analysis

  Strategic Planning

  Risk Management


  Strategic Procurement Analysis
  Factors Affecting Quantity and Delivery Decisions

  Classification of Purchases

  Determining Order Quantities and Inventory Levels

  Requirements and Resource Planning

  Make or Buy Decisions




SUPPLY CHAIN FINAL ASSESSMENT                   18                       APRIL 2011
Mount Royal University                             Learner Information Guide



  Subcontracting/Outsourcing

  Purchasing/Supplier Relations

  Partnerships and Strategic Alliances

  Reasons for Global Purchasing


  Inventory Management
  Push vs. Pull

  Form or Inventory

  Distribution Channel Flow and Warehousing

  Inventory Storage Methods

  Inventory Control

  Inventory Planning

  Warehouse Planning and Analysis


  Planning & Scheduling
  Planning Horizon

  Supply Chain Visibility

  Planning Elements

  Resource Management, Optimization, Allocation

  Forecasting Method & Approach

  Forecast Error

  Benefits & Costs


  Information Technology
  Use of Information in the Supply Chain

  Information Flows

  Relationship Management

  Supply Chain System Components

  Role of E-Commerce in a Supply Chain




SUPPLY CHAIN FINAL ASSESSMENT                 19                APRIL 2011

				
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