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					NATIONAL GALLERIES OF SCOTLAND
RETAIL DEPARTMENT

RETAIL AND TICKETING ASSISTANTS – TEMPORARY (Band 8)
2011 SUMMER EXHIBITION PROGRAMME

The National Galleries of Scotland cares for, develops, researches and displays the
national collection of Scottish and international art and, with a lively and innovative
programme of activities, exhibitions, education and publications, aims to engage,
inform and inspire the broadest possible public.

NGS is a non-departmental public body centrally funded by the Scottish Executive. It
is internationally renowned, attracts nearly 1.5 million visitors per year and consists
of the following complexes in Edinburgh:

      The National Gallery of Scotland Complex, on the Mound, featuring the
       National Gallery, the Royal Scottish Academy Building and the Weston Link,
      The Scottish National Portrait Gallery on Queen Street
      The Scottish National Gallery of Modern Art and Dean Gallery at Belford
       Road

There are also partner galleries: Duff House in Banff and Paxton House in
Berwickshire.

The National Galleries of Scotland’s Retail Department is responsible for ensuring
the effective and efficient management of the Galleries’ retail operation, which
embraces four shops, each with a dedicated Shop Manager, mail order service,
exhibition desks, ticketing and promotional support, product development, buying
and stock management for the National Galleries of Scotland.

Each shop is staffed by a small team of Retail Assistants. Working singly or together
a Retail Assistant is expected to work flexibly undertaking a range of tasks providing
direct services to customers and generally supporting the Shop Manager in the
efficient running of a Gallery shop with the aim of enhancing the visitor experience,
delivering excellent customer service and achieving anticipated sales levels and
profit potential.
RETAIL DEPARTMENT REPORTING STRUCTURE:

                                                   General Manager
                                                     NGS Trading
                                                   Band 3A FTE 1.00




                 MERCHANDISE TEAM                                                   RETAIL SALES TEAM




                    Merchandising                                                      Retail Sales
                       Manager                                                          Manager
                    Band 6 FTE 1.00                                                  Band 6 FTE 1.00


          Warehouse              Retail Publications            Shop Manager            Retail & Ticketing         Shop Manager
           Manager                Admin Assistant                Dean/GMA                  Assistants                   NG
        Band 7 FTE 1.00           Band 7 FTE 0.51              Band 7 FTE 1.00          Exhibitions 2011          Band 7 FTE 0.68
                                                                                             Band 8

          Warehouse                                             Retail Assistants
                                                                                                         Shop Supervisor     Retail Assistants
           Assistant                                                Band 8
                                                                                                         Band 8 FTE 1.00         Band 8
        Band 8 FTE 1.00




KEY RESPONSIBILITIES

   1. To provide excellent direct customer services including working flexibly
      undertaking a range of tasks including providing customer information,
      undertaking counter sales, cash taking and till operations, ensuring high
      standards of customer service in keeping with the standards and aims and
      objectives of the NGS.

   2. To develop and maintain a thorough knowledge of all products in order to be
      able to identify features and benefits and introduce appropriate linked sales.

   3. To contribute to the achievement of sales targets by proactively promoting
      NGS shop products and/or tickets.

   4. To ensure the security of NGS cash, stock, equipment and property within
      the shop/ticketing area.

   5. To maintain the standards of merchandising, display and housekeeping
      required by the NGS.

   6. To carry out ticketing and/or shop administration procedures and activities
      including maintaining records of stock transfers and adjustments, banking
      procedures, purchase order procedures, stock records and cashing up tills.

   7. To receive, check and price deliveries and ensure that stock is well
      maintained and securely stored.

   8. To assist the Retail Sales Manager to improve customer service, selling and
      retailing standards and shop performance generally through providing
      customer feedback and contributing ideas to improve the performance and
      smooth running of the shop.
    9. Checking tickets upon entry to the exhibition to ensure the ticket is valid, and
       assisting and directing the visitors as necessary.

    10. Managing queues at the ticket desks where necessary, assisting visitors with
        information they require and keeping them informed as appropriate.

    Expected Outcomes:

    1. The provision of a standard of customer service within the shop and/or
       ticketing operation that contributes to achieving planned sales and profit
       targets and delivers enhanced visitor experience that fully support the values,
       standards and objectives of the NGS.

    2. The application of excellent standards of merchandising and housekeeping in
       all areas.

    3. Customer complaints and enquiries are dealt with promptly and sensitively
       with accordance to the NGS retail policies and procedures.

    4. Associated shop and/or ticketing administrative procedures undertaken in a
       timely and efficient manner.


KNOWLEDGE, SKILLS AND EXPERIENCE

The following range of knowledge skills and experience required. Please ensure
these are reflected in your application. Shortlisting for interview will be based on
meeting these requirements.

Essential

   Good interpersonal / communication skills
   Ability to deal positively and effectively with customer enquiries
   Experience of working within a Customer Services environment
   Good numeracy skills
   Previous cash handling experience
   Ability to use initiative
   High standards of accuracy and attention to detail
   Flexible approach to the job
   Ability to plan and prioritise tasks
   Enthusiasm
   Helpful manner
   Team player


Desirable

   Knowledge of retail customer service practices e.g. product display
   Experience of using administrative procedures relevant to a shop environment
   Knowledge and appreciation of art
   Good telephone manner
SUMMARY TERMS AND CONDITIONS

PAY:                          £13,905 per annum pro-rata (full-time equivalent)

ANNUAL LEAVE:                 25 days per annum pro-rata (full-time equivalent)

                              Staff receive 10.5 public and privilege holidays per
                              annum pro-rata (full-time equivalent)

PENSION:                      Civil Service pension provisions enables the National
                              Galleries of Scotland to offer a choice of pensions,
                              giving you the flexibility to choose the pension that suits
                              you best.

HOW TO APPLY:

Completed application forms should be returned to the Retail Department by email to
retailrecruitment@nationalgalleries.org, or alternatively hard copy applications can
be returned to:

Andrew Smith
Retail Sales Manager
The National Galleries of Scotland
The Mound
Edinburgh
EH2 2EL


The closing date for completed applications is 12 Noon, Monday 23rd May 2011.
  It is anticipated that interviews will take place on the 9th & 13th June 2011.


Please note it is not standard practice to acknowledge receipt of application forms.

It is anticipated that successful candidates for interview will be contacted directly by
Wednesday 1st June 2011. Please note if you have not been contacted by this date
your application has been unsuccessful. Unsuccessful candidates will not be
contacted further.

It may be necessary to make initial contact with candidates short listed for interview
by telephone. Hence when returning the completed application form please provide
details of a daytime phone number on which you can be contacted if invited for
interview.

The successful candidate will be subject to Basic Disclosure Scotland security
clearance.


 National Galleries of Scotland is a charity registered in Scotland (No. SC003728).
  POSITIONS AVAILABLE:

  There are various positions available, please see table below for full details.

                                                                                    Contract
      Exhibition                      Contract Dates                    Post Ref     Hours                        Work Pattern
The Queen: Art &
Image: National Gallery                                                                        Sunday, Monday, Tuesday and alternating
Complex                    20th June - 18th September 2011          TC/RAT01          24.5     Wednesdays (09.30am to 17.30pm)
The Queen: Art &                                                                               Thursday, Friday, Saturday and alternating
Image: National Gallery                                                                        Wednesdays (09.30am to 17.30pm & 19.30pm
Complex                    20th June - 18th September 2011          TC/RAT02          26.5     Thursday)
The Queen: Art &
Image: National Gallery                                                                        Sunday, Monday, Tuesday and alternating
Complex                    20th June - 18th September 2011          TC/RAT03          14       Wednesdays (11.30am to 15.30pm)
The Queen: Art &
Image: National Gallery                                                                        Thursday, Friday, Saturday and alternating
Complex                    20th June - 18th September 2011          TC/RAT04          14       Wednesdays (11.30am to 15.30pm)
Elizabeth Blackadder:                                                                          Sunday, Monday, Tuesday and alternating
Royal Scottish Academy     27th June - 2nd October 2011             TC/RAT05 - 09     24.5     Wednesdays (09.30am to 17.30pm)
                                                                                               Thursday, Friday, Saturday and alternating
Elizabeth Blackadder:                                                                          Wednesdays (09.30am to 17.30pm & 19.30pm
Royal Scottish Academy     27th June - 2nd October 2011             TC/RAT10 - 14     26.5     Thursday)
Elizabeth Blackadder:                                                                          Sunday, Monday, Tuesday and alternating
Royal Scottish Academy     27th June - 2nd October 2011             TC/RAT15          17.5     Wednesdays (11.00am to 16.00pm)
Elizabeth Blackadder:                                                                          Thursday, Friday, Saturday and alternating
Royal Scottish Academy     27th June - 2nd October 2011             TC/RAT16          17.5     Wednesdays (11.00am to 16.00pm)

Elizabeth Blackadder:                                                                          Weekends: Saturday & Sunday (09.30am to
Royal Scottish Academy     27th June 2011 - 2nd January 2012        TC/RAT17          14       17.30pm)

Elizabeth Blackadder:                                                                          Weekends: Saturday & Sunday (09.30am to
Royal Scottish Academy     27th June - 2nd October 2011             TC/RAT18          14       17.30pm)
                                                                            Contract
       Exhibition                  Contract Dates             Post Ref       Hours                      Work Pattern
Elizabeth Blackadder:                                                                  Sunday, Monday, Tuesday and alternating
Royal Scottish Academy   1st August - 31st August 2011     TC/RAT19            28      Wednesdays (09.30am to 18.30pm)
                                                                                       Thursday, Friday, Saturday and alternating
Elizabeth Blackadder:                                                                  Wednesdays (09.30am to 18.30pm & 19.30pm
Royal Scottish Academy   1st August - 31st August 2011     TC/RAT20            29      Thursday)
Tony Cragg: Modern Art                                                                 Sunday, Monday, Tuesday and alternating
Galleries                25th July - 6th November 2011     TC/RAT21           24.5     Wednesdays (09.30am to 17.30pm)
                                                                                       Thursday, Friday, Saturday and alternating
Tony Cragg: Modern Art                                                                 Wednesdays (09.30am to 17.30pm & 19.30pm
Galleries                25th July - 6th November 2011     TC/RAT22           26.5     Thursday)
Hiroshi Sugimoto:                                                                      Sunday, Monday, Tuesday and alternating
Modern Art Galleries     25th July - 25th September 2011   TC/RAT23           24.5     Wednesdays (09.30am to 17.30pm)
                                                                                       Thursday, Friday, Saturday and alternating
Hiroshi Sugimoto:                                                                      Wednesdays (09.30am to 17.30pm & 19.30pm
Modern Art Galleries     25th July - 25th September 2011   TC/RAT24           26.5     Thursday)
Hiroshi Sugimoto:                                                                      Sunday, Monday, Tuesday and alternating
Modern Art Galleries     25th July - 25th September 2011   TC/RAT25            14      Wednesdays (11.30am to 15.30pm)
Hiroshi Sugimoto:                                                                      Thursday, Friday, Saturday and alternating
Modern Art Galleries     25th July - 25th September 2011   TC/RAT26            14      Wednesdays (11.30am to 15.30pm)


                         st            st
  Please note that from 1 August to 31 August 2011, NGS operates extended opening hours and work patterns will change from 09.30am to
  17.30pm to 09.30am to 18.30pm for applicable staff.

				
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