City of Pleasanton - Burgla

							City of Pleasanton - Burglar Alarm Info                                       http://www.ci.pleasanton.ca.us/services/police/prevention/burglar-alarm-...




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                                      Burglar Alarm Info
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          Annoying Phone Calls        We can provide you with some basic information about burglar alarm systems and
                                      alarm requirements within the City of Pleasanton. We do recommend having a
          Bicycle Security
                                      burglar alarm system. Alarms are still one of the best deterrents of burglary and
          Burglar Alarm Info          can also be used to call for assistance during emergencies or medical problems.
          Crime Free
          Multi-House Program         The Pleasanton Police Department will not provide recommendations of any one
                                      type of alarm system or of any company which sells or services alarms systems.
          Home Security
          Identity Theft              Be aware that the City of Pleasanton has an ordinance against false alarms
                                      Pleasanton Municipal Code Section 6.56.010. Any alarm call received from an
          Neighborhood Watch
                                      alarm company where no criminal activity was discovered, will constitute as a false
          Operation                   alarm (wrong code entered, no code entered, open doors/windows where the
          Identification              motion detector sets off the alarm, employees, or contractors without the proper
          Personal Safety             code, etc…).

          Robbery Prevention          When first deciding if you want an alarm system, have at least three reputable
                                      alarm companies come out and provide you with information and estimates on what
                                      system will best work for your home/building.

          YOU MAY WANT ...            We recommend that all of the exterior doors, windows, and places of possible entry
          Police Services             be alarmed with either a sensor pad or glass breakage detector. Once the exterior
                                      is secure, you may want to place motion sensors on the inside of your
          Fire Services               home/building.
          Traffic Information
                                      We also recommend that when the alarm goes off, inform the alarm company to
                                      contact the resident/business owner first before calling the police. This is because
                                      94% of the alarm calls received are due to mistakes or false alarms by owners or
          WHAT'S NEW                  building occupants.
          Newsroom                    Anytime your alarm goes off (even if it only went off for a few seconds) or has an
                                      error, you should call the alarm company and provide them with your password. If
                                      the company calls the police, we will have to respond ASAP. If you or the system
                                      was at fault or you did not realize that the alarm company received a signal, this
                                      will be considered a false call. Even if you call the police, you cannot cancel the
                                      alarm call - only the alarm company can cancel the call after you provide them with
                                      your password.

                                      Your agreement with your alarm company should include a clause for how often and
                                      how soon the company will come out and check the system for malfunctions or
                                      problems. Bad equipment is the cause for false calls about half of the time. You are
                                      responsible for proper working condition of your system not the alarm company.

                                      If you have any other general questions, please contact your alarm company or the
                                      Crime Prevention Unit at (925) 931-5233 or (925) 931-5240.




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