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Invitation to Tender
Peninsula Growth Acceleration & Investment Network (GAIN)
Web Portal
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1. Introduction
TSP is a leading provider of business space and value-added services supporting the growth and
development of high-value, knowledge-intensive business.
TSP is also a key component of GAIN – a “radical new model to turn the peninsula itself into an
incubator of successful businesses by remodelling and extending existing activities and assets to
create critical mass and connectivity to challenge, support and motivate a dispersed innovation
community”.
GAIN aims to provide a single point of entry into an integrated peninsula growth and innovation
support network of specialist innovation, investment and business support; trusted high-quality “go-
to people”; specialist networking groups; physical collaboration environments (science parks,
incubators, BTCs) and research and education institutions.
This Invitation to Tender (ITT) seeks proposals from individual organisations or consortia to develop
and deliver a web-based portal enabling GAIN clients and prospective clients to access the full range
of services and facilities that aggregated and marshalled through GAIN.
2. Approach to procurement
This is a single stage procurement process (no expression of interest / Pre-Qualification
Questionnaire stage) and, dependent on the quality of the tenders received, TSP may call
prospective providers for an interview. The timescales for the procurement process are set out in
section 6 below.
The process is competitive, with this ITT being issued to a number of potential providers.
3. Services Required
The detailed specification of requirements is at Appendix 1, in outline however, TSP require
tendering organisations explain how they will:
Design, develop and implement a web-based portal (note that the branding and visual
appearance of the portal is outside of the scope of this ITT. It is currently the subject of a
separate ITT and the appointed GAIN Web Portal contractor will be expected to work with
the appointed marketing & branding contractor to ensure the Web Portal adopts the
correct branding);
Design, develop and implement processes that will populate the portal with both legacy
and new content (note that the drafting of content itself is outside of the scope of this ITT);
and
Establish an ongoing relationship with the GAIN team (including TSP), such that they are
able to contribute to the evolution of the portal as new services are brought within GAIN
and / or new / better ways of delivering the Web Portal services become available.
4. Assessment Criteria
Tenders will be assessed by a panel comprising TSP and its owners (Plymouth University and
Plymouth City Council). Tenders will be assessed against the following criteria:
Criteria Weighting
Track record in fast track development and delivery of analogous solutions 10%
Proposed approach – including innovation 30%
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Criteria Weighting
Value for money 15%
Identification of key technology and process issues arising from scale and nature of service providers
GAIN will need to aggregate, and need for the portal to be sufficiently flexible to support future 25%
adaptation
Demonstrate local/regional partnership, knowledge of GAIN Partners and regional economic
20%
landscape
TOTAL 100%
5. Delivery Timetable
The table below sets out the delivery schedule that tendering organisations will be required to meet.
Deliverable By When
th
Interviews 12 August 2011
th
Inception meeting TSP / Web Portal contractors 19 August 2011
nd
Web Portal ‘Site Map’ 2 September 2011
rd
23 September
Web Portal Beta version live
2011
st
Web Portal fully live 21 October 2011
6. Tender Administration
If you have any queries regarding the ITT, please e-mail them to: NSarlaka@sciencepark.org.uk.
Queries that pertain to the ITT in a general manner will be answered and copied to all tendering
organisations. To that end, ALL organisations wishing to submit a tender should e-mail stating their
intention to tender by no later than 1700, 26 July 2011.
Completed tenders are to be submitted via Sell to Plymouth website no later than 1700, 9 August
2011.
Tenders should be submitted in electronic form only. No late submissions will be accepted.
If required, tendering organisations will be called for interview week, the date for this is currently
anticipated at 12 August 2011.
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Appendix 1
GAIN Web Portal - Specification of Requirements
Contents
INTRODUCTION 5
About GAIN 5
Business Problem 5
About the GAIN Portal 6
REQUIREMENTS 8
Content plan 8
Proposed Information Architecture 9
Front-end Features 9
Content Management and Workflow 15
Platform and Infrastructure 21
Workflow, Automation & Interoperability 21
Reporting 23
Security 23
Training and documentation 23
On-going maintenance 23
Out of Scope 23
REFERENCE SITES 24
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Introduction
The University of Plymouth (UoP), Tamar Science Park (TSP) and Plymouth City Council (PCC) are
working together to build the GAIN platform. The GAIN platform aims to support innovation and
business growth across the Western Peninsula. The key vehicle for delivering a full range of
professional and expert services to start-up companies and existing organisations in the region will
be a web portal.
This document describes the requirements for the GAIN web portal.
About GAIN
Peninsula Growth Acceleration & Investment Network
There are multiple organisations across the Western Peninsula who are committed to driving
business and investment growth and already have considerable intellectual and physical assets:
University of Plymouth Enterprise Solutions
Tamar Science Park
3 Innovation Centres in Cornwall
Plymouth City Council Enterprise Programme
GAIN will be a single, integrated service that helps new and existing firms by providing access to this
rich knowledge resource and physical services.
GAIN aims to build a thriving economy with more successful businesses by:
Connecting investors, people and ideas
Catalysing action by challenging and accelerating business growth
Research Idea Support Entrepreneurs
Innovation Experts
Successful
Business Services
Staff
Money
Investors Buyers
Figure 1 - GAIN operating model
Business Problem
The economy is not performing because there are not enough successful businesses across the
Peninsula. Guidance, information and services to accelerate business growth are geographically
dispersed and not easily accessible. There is also a lack of visibility to the exploitable ideas and
opportunities available in the region. The need for change becomes more and more apparent, and
as support like Business Link disappears, it is clear a new partnership and integrated approach is
required to support businesses, reach investors and drive growth.
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About the GAIN Portal
The objective is to create a single web portal, a one stop source of information that offers access to
a thriving knowledge base. In a crowded online world, the portal must:
Be easy and quick to use
Stand out visually as a credible and trusted destination
Be information rich and accessible
It will be the gateway (the portal of portals) to all of the information, experts and services available
to help companies succeed.
The web portal must:
Provide up-to-date, fresh and exciting information
Provide quick and easy access to archived information
Connect users to a trusted expert that can offer practical and strategic leadership
Offer growth support services to businesses wherever they are
Create a master online network of existing networks and communities from different sectors
Attract investors by promoting good ideas and showcasing opportunities
Encourage businesses to link up and create communities/hubs and expand into new markets
Audience
The primary target audience groups for the
GAIN web portal are:
1. People in business
2. Investors
3. Entrepreneurs
4. Start-up companies
5. Academics
6. Press
7. Wider national and international
community
The secondary target audience groups are:
Students and graduates
Residents
The key business sectors to target are: Figure 2 - GAIN communities
i) Marine / maritime / energy
ii) High value manufacturing
iii) Health and medicine
iv) Creative and digital
Challenges
Audience Project
Keeping audiences engaged A geographically dispersed community
Reaching people wherever they are Getting existing networks to contribute
A highly competitive online landscape Introducing change
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Branding
The visual design of the GAIN web portal is defined in a separate document and will be part of a
separate branding activity.
Key Audience Technologies
End users now expect higher levels of interactivity and a personalised experience from a website.
Social media tools like LinkedIn, Facebook and Twitter continue to grow in popularity. Therefore, the
GAIN web portal must utilise these existing social tools and offer different ways to engage the
audience. For example, social integration, video, webcasts, forums, chat rooms etc.
Technical Platform
The GAIN web portal requires a flexible back-end platform that enables the core partners to
administer and deliver the content. A substantial amount of content already exists in other GAIN
member websites. Rather than duplicate this content, the platform must provide a way of obtaining
and publishing this content on the GAIN portal. The GAIN web portal can be seen as a content/news
aggregator.
Ideally, the workflow for obtaining content from the external contributors will be automated,
straightforward and pain free as possible – making it easy for organisations to share content with the
GAIN web portal. It is envisaged that the back-end platform will integrate with these existing
websites, and their back-end platforms, in some way.
In summary, the platform must provide:
Web content management
Powerful search with recommended content features
Social media integration
User registration
Moderated community tools like:
o Discussion boards
o Web chats
o User generated content
Video/audio streaming
User reporting / analytics
API support and integration with external systems
Automated and collaborative workflows
Payment engine
Online booking system (facilities and events)
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Invitation to Tender –GAIN Web Portal
Requirements
This section represents the functional and non-functional requirements for the GAIN web portal.
The GAIN web portal will be implemented in a phased approach.
Content plan
In Phase 1, the web portal will comprise of content:
1) New GAIN specific content
2) TSP public website
Facilities, support services
3) TSP intranet ‘ParkPoint’
Services, people, conference/rooms, business directory, news, events
4) UoP Enterprise Solutions microsite
Services, ideas, people, conference/rooms, opportunities
5) Cornwall Innovation Centres
Pool microsite
Tremough microsite
The Startup donut
6) PCC websites
Business constellation
Business directory
Commercial property search
7) Beacon Company Network (South)
Beacon Board Room
Beacon Network
Future phases will bring in content from more GAIN members and external local and national
networks like the Technology Strategy Board (TSB), iNets, Business Link, SWAIN etc.
Whilst the implementation of content and contributors will be gradual, it is imperative that the back-
end system supports all of the requirements and the web portal architecture is designed to evolve
and scale.
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Invitation to Tender –GAIN Web Portal
Proposed Information Architecture
We envisage the following content for phase 1 (we are open to innovation to this architecture):
The GAIN web portal should provide access to the following types of content:
Current and archive news from GAIN members, external local and
News
national media, including successful business stories
Events Current and archive events held by GAIN members
Resources Directory of facilities, people, money, markets who can help
and Services businesses grow
Profiles of the GAIN members, community tools, member features,
Members
procurement area, potential closed member area
Networks Profiles of external networks
Partner opportunities, investment opportunities, funding
Opportunities
opportunities, problems, potential closed area
Front-end Features
The functional requirements are expressed as user stories that the end user (audience) might
perform in the GAIN web portal. Please note this is not an exhaustive list and provided to give an
idea of the scope of the portal.
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Invitation to Tender –GAIN Web Portal
Homepage
ID HOME-01
Story Navigate to News, Events, Resources & Services, Members, Networks and
Opportunities
Priority 1
ID HOME-02
Story Immediately understand what GAIN (this web portal) is, supported with video
Priority 1
ID HOME-03
Story View news highlights / promotional content / tweets
Priority 1
ID HOME-04
Story View promoted opportunities
Priority 1
ID HOME-05
Story Navigate to more info about GAIN, contact details
Priority 1
ID HOME-06
Story Login as a Member
Priority 1
ID HOME-07
Story Follow GAIN on Facebook, Twitter and LinkedIn
Priority 1
News
The web portal will provide a news aggregator that keeps audiences up-to-date on the business and
investment news in the Peninsular and wider community.
ID NEWS-01
Story View latest news from GAIN Partners and Members
Priority 1
ID NEWS-02
Story View latest news from local and national media relating to GAIN and its
objectives, business growth, investment and deals, e.g. Western Morning
News, Financial Times, BBC Must comply with each organisation’s copyright
policy
Priority 1
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Invitation to Tender –GAIN Web Portal
ID NEWS-03
Story View latest news from external Networks, e.g. TSB, Nesta
Priority 1
ID NEWS-04
Story Search news archive
Priority 2
ID NEWS-05
Story Watch video news articles
Priority 2
ID NEWS-06
Story Listen to news podcasts
Priority 2
ID NEWS-07
Story Like and Recommend news article to Facebook friends
Priority 1
ID NEWS-08
Story View tweets from GAIN Partners, e.g. UoP Enterprise Solution tweet, TSP
tweet
Priority 1
ID NEWS-09
Story View updates from GAIN LinkedIn group
Priority 1
Events
This section will provide a single event calendar for all events related to GAIN, business growth and
investment in the Peninsular. It will provide an archive of all past events. It will also allow you to
view any webcasts and related assets for an event.
ID EVENTS-01
Story View calendar of upcoming GAIN Partner events
Priority 1
ID EVENTS-02
Story View calendar of upcoming other related events
Priority 1
ID EVENTS-03
Story Search for information from previous events
Priority 2
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Invitation to Tender –GAIN Web Portal
ID EVENTS-04
Story Watch live webcast of an event
Priority 2
ID EVENTS-05
Story Watch archived webcast of an event, jump to chapter points, view metadata
Priority 2
ID EVENTS-06
Story Register and pay to attend an event (run by GAIN partner)
Priority 1
Resources & Services
This will be an online database containing:
Resources available from all of the GAIN Partners/Members, e.g. people, conference rooms
Services available from all of the GAIN Partners/Members, e.g. advisory, legal
Each entry in the database will have its own web page that might allow document download,
external links, related images and video/audio.
ID RESOURCE-01
Story Get information on the different types of resource available
Priority 1
ID RESOURCE-02
Story Search online database by type, e.g. people, property, equipment,
documentation, market, guidelines, business competitions, external
networks
Priority 1
ID RESOURCE-03
Story Filter search results
Priority 1
ID RESOURCE-04
Story View more information about resource/service, e.g. image, video, location
Priority 2
ID RESOURCE-05
Story Download related document / asset
Priority 1
ID RESOURCE-06
Story Open link to resource in external website in new window
Priority 1
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Invitation to Tender –GAIN Web Portal
ID RESOURCE-07
Story Road test new business idea and evaluate feasibility online
Priority 2
ID RESOURCE-08
Story View room/conference space available from GAIN partners
Priority 1
ID RESOURCE-08
Story Book meeting/conference rooms
Priority 2
ID RESOURCE-09
Story See related/recommended content in search
Priority 1
Members
This area will provide detail on the current GAIN Members.
ID MEMBERS-01
Story View list of current GAIN Members
Priority 1
ID MEMBERS-02
Story View graphical map of GAIN Members, e.g. GoogleMaps
Priority 1
ID MEMBERS-03
Story View GAIN Member profiles with associated images, video, links, blogs,
tweets
Priority 1
ID MEMBERS-04
Story View special offers from GAIN Members or Networks
Priority 1
ID MEMBERS-05
Story View online discussion board (forum)
Priority 1
ID MEMBERS-06
Story Login in as Member and submit comments to discussion board
Priority 1
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Invitation to Tender –GAIN Web Portal
ID MEMBERS-07
Story View web chats
Priority 1
ID MEMBERS-08
Story Login in as Member and submit Q&A in web chat
Priority 1
ID MEMBERS-09
Story Login in as Member and upload user generated content
Priority 1
ID MEMBERS-10
Story Register as a Member, complete profile, submit payment online
Potentially choose subscription level, e.g. bronze, silver or gold
Priority 1
Networks
This area will provide information and links to the various external Networks that have been setup to
help businesses, e.g. Nesta, SWAIN, Business Link, iNets etc.
ID NETWORKS-01
Story View the Networks associated with GAIN
Priority
ID NETWORKS-02
Story Find a Network by sector, location, growth phase
Priority 1
ID NETWORKS-03
Story View Network profiles with associated images, video, links, blogs, tweets
Priority 1
Opportunities
This area presents all of the different opportunities available in the Peninsular, e.g. the new ideas
seeking investment, businesses looking for partners, investors looking for ideas, problems looking
for solutions.
ID OPPS-01
Story Search all the available opportunities by type
Priority 1
ID OPPS-02
Story View an opportunity with related assets, e.g. images, video, documents, links
Priority 2
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Invitation to Tender –GAIN Web Portal
Non-functional requirements
ID Feature Name Description
NFR01 Language The system shall support the English language only.
The system shall be built to conformance level A of the W3C
NFR03 Accessibility
Web Content Accessibility Guidelines V1.0
The system shall support the following browsers:
Firefox V2.0 and above
Internet Explorer V7 and above
NFR04 Browser Support
Safari 3.1 and above
The above browsers will be tested with the latest service packs
and security updates.
NFR05 Operating Systems The portal should run on Windows, MAC and Linux
NFR06 Multi Media Support The system shall display live and on-demand video content.
Screen Resolution and The system shall best support a resolution of 1024*768
NFR07
Colour Depth High colour (16 bit) and higher
NFR08 Audio A sound card will be required to hear any audio
Content Management and Workflow
This section focuses on the requirements for the back-end content management system (CMS).
A GAIN Network Manager, employed by Tamar science Park, will be appointed to oversee the web
portal and maintain its content.
It is envisaged that a Super User for each GAIN Partner will be given secure access to the CMS in
order to edit content on the GAIN web portal. Where possible, the population of data will be
automated.
To support the continuous growth of the GAIN web portal, we expect the new system to:
1. Edit and manage digital data in an easy and convenient way.
2. Reduce the time and effort required to obtain information from external Partner/Member
websites.
3. Provide an extendable and sustainable platform that will offer the interactive and social
media features expected by audiences, now and in the future.
The table overleaf describes the broad characteristics used to identify the types of users who will use
back-end CMS to manage web portal content:
User Type Characteristics Frequency
Network Management of web portal, moderation of Daily
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Invitation to Tender –GAIN Web Portal
Manager content, overall responsibility
Partner Super Management of content Weekly
User1
Administrator Managing users and system Rarely
We now present our requirements as user stories. Please note this is not an exhaustive list and
provided to give an idea of the type of functionality required.
General
ID CMS-01
Story Manually add, edit or delete web pages and content
Priority 1
User Network Manager, Editor
ID CMS-02
Story Use a GUI editor to maintain text
Priority 1
User Network Manager, Editor
ID CMS-03
Story Use web templates and CSS stylesheets to create new pages
Priority 1
User Network Manager, Editor
ID CMS-04
Story Preview web pages
Priority 1
User Network Manager, Editor
ID CMS-05
Story Moderate and publish new content
Priority 1
User Network Manager
ID CMS-06
Story Change the order of items in a navigation menu
Priority 1
User Network Manager
1
TSP, UoP, PCC and CICs
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Invitation to Tender –GAIN Web Portal
ID CMS-07
Story Create user accounts, with different user types, roles and privileges
Priority 1
User Administrator
ID CMS-08
Story Limit access to specific user account to a specific content group
Priority 1
User Administrator
ID CMS-09
Story Maintain an audit trail of changes made
Priority 1
User Administrator, Network Manager
ID CMS-10
Story Upload and transcode video/audio content into online format
Priority 1
User Network Manager, Editor
ID CMS-11
Story Categorise and tag video/audio content so that it can appear in multiple
places
Priority 1
User Network Manager, Editor
ID CMS-12
Story Show video/audio in a web page
Priority 1
User Network Manager, Editor
News
ID CMS-13
Story Control the content in the rolling news ticker
Priority 1
User Network Manager, Editor
ID CMS-14
Story Create, edit and delete a news article with title, text, image, video, link
Priority 1
User Network Manager, Editor
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Invitation to Tender –GAIN Web Portal
ID CMS-15
Story Automatically include news articles from GAIN Partner websites
Priority 1
User Network Manager, Editor
ID CMS-16
Story Automatically include news articles from local and national media
Must adhere to an organisation’s copyright policy
Priority 1
User Network Manager, Editor
ID CMS-17
Story Embed external Twitter feeds
Priority 1
User Network Manager, Editor
ID CMS-18
Story Include updates from GAIN LinkedIn group
Priority 1
User Network Manager, Editor
ID CMS-19
Story Add Facebook Like / Recommend button to a news article
Priority 1
User Network Manager, Editor
Events
ID CMS-20
Story Create, edit and delete forthcoming events
Priority 1
User Network Manager, Editor
ID CMS-21
Story Automatically obtain event entries from GAIN Partners
Priority 1
User Network Manager, Partner
ID CMS-22
Story Allow GAIN Partners to update event entries
Priority 1
User Partner
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Invitation to Tender –GAIN Web Portal
ID CMS-23
Story Define room/space availability
Priority 1
User Partner
ID CMS-24
Story Provide an automated event booking system that communicates with GAIN
partner providing the resource
Priority 1
User Network Manager
Resources
ID CMS-25
Story Add, edit and delete entries in the resource database, e.g. title, text, type,
tagwords, images, links
Priority 1
User Network Manager
ID CMS-26
Story Allow GAIN Partners to update entries in the resource database
Priority 1
User Partner
Members
ID CMS-27
Story Add, edit and delete Member profile, e.g. text, image, video, location,
tagwords, category
Priority 1
User Network Manager, Editor
ID CMS-28
Story Define categories/tagwords for Member, e.g. sector, role
Priority 1
User Network Manager, Editor
ID CMS-29
Story Allow GAIN Partners to update Member profile
Priority 1
User Partner
ID CMS -30
Story Add, edit and delete special offers from GAIN Members or Networks
Priority 1
User Network Manager, Editor
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Invitation to Tender –GAIN Web Portal
ID CMS -31
Story Manage online discussion board (forum), add new discussion thread,
moderate content
Priority 1
User Network Manager
ID CMS -32
Story Control access to certain features with a Member registration
Potentially further controlled by membership level
Priority 1
User Network Manager
ID CMS -33
Story Setup and run web chats
Priority 1
User Network Manager
ID CMS -34
Story Moderate and organise user generated content
Priority 1
User Network Manager
Networks
ID CMS -35
Story Add, edit and delete a Network description with related assets e.g. images,
links, docs, blogs, tweets
Priority 1
User Network Manager, Editor
ID CMS -36
Story Define categories/tags for a Network e.g. sector, location, growth phase
Priority 1
User Network Manager, Editor
Opportunities
ID CMS -37
Story Add, edit and delete an Opportunity with related assets, e.g. images, links,
docs
Priority
User Network Manager, Editor
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Invitation to Tender –GAIN Web Portal
ID CMS -38
Story Define categories/tags for an Opportunity, e.g. type, people
Priority
User
Platform and Infrastructure
Hosting
The web content and CMS will be hosted at TSP. Our preferred platform is Microsoft .NET and IIS.
However, we also welcome alternative hosting proposals.
Testing and release
The back-end CMS should support a workflow that allows for publishing to a UAT environment,
staging environment and the live environment.
Workflow, Automation & Interoperability
A key objective is to reduce manual workload, as far as possible, by automating the way in which
external content is obtained and the content is shared across the portal.
Each of the GAIN Partners involved in Phase 1 already has its own public website, internal CRM and
systems. Rather than manually duplicate the information held internally by Partners, the new
platform should provide an automated and controlled way of reusing (aggregating) this content on
the GAIN web portal.
Technically, there are different ways to achieve this. As you would expect, each Partner has different
processes and systems. This means that a single approach to interoperating with the GAIN portal
might not be feasible.
At this point, we have gained an idea of the potential workflows for maintaining the portal. These
are outlined below to give an idea of the integration capability the back-end CMS for the GAIN web
portal must provide.
Manually via CMS
We envisage that each Gain Partner will provide a Super User who will be responsible for ensuring
their content on the GAIN web portal is up-to-date and correct. Each Super User should be able to
login to the back-end CMS using a web browser and be able to edit certain data.
For example, a Partner Super User can manually:
1) Add, edit and delete news / events / opportunities
2) Add, edit and delete items from the resource/service directory
3) Update their profile and other relevant areas of freeform text
Automatically by RSS subscription
The preferred method, from the GAIN team’s perspective, would be to agree with contributors on
the use of a standard web protocol to exchange data, e.g. RSS over HTTP.
The GAIN web portal back-end can then subscribe to Partner sites and tools to aggregate feeds from
multiple sources into the GAIN portal. The supplier of the GAIN web portal will define the format and
syntax of the XML comprising the feed to ensure as much information as possible is obtained.
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Invitation to Tender –GAIN Web Portal
Figure 3 – The GAIN portal subscribes to RSS feeds
from external websites
This would work most effectively for news and events.
Direct integration with internal system
One option is to obtain data directly from an internal system. However, each system would have to
be assessed and tackled individually. This could happen in two ways:
1) The GAIN portal provider could expose the back-ends API, specify the format of data expected
and let a contributor develop their own web services to pass data to the GAIN platform over
HTTP.
2) Contributors pass their data, in any format, to the GAIN team and the GAIN team write
individual conversion processes to ingest the data into the GAIN platform.
At this stage, we have an outline understanding of the external systems that would be involved for
phase 1 of the project:
TSP
TSP currently use the ibcs software from ra systems, a CRM system specifically designed for science
parks and innovation centres to support their customers. Potentially, some of the data held in ibcs
could be directly exported into the GAIN web portal. RA Systems have indicated that their 2011
development roadmap includes the exposure of internal data through web services. This means it is
completely feasible that ibcs could talk to the Gain portal in an automated way.
However, it is probable that TSP will adopt the Microsoft Dynamics CRM system. Dynamics is a .NET
system that uses SOAP web services and has been developed with external systems/website
integration in mind. This means that a tight integration between the GAIN portal and Dynamics is
possible.
PCC
The Business Constellation microsite was created by Design Inspiration. Currently, the internal data
is held in an Access database and would not allow for integration. However, Design Inspiration have
indicated that they would be happy to work with the potential supplier to upgrade the system and
find the best way of automating the process.
The Business Directory and Property Search is powered by Evolutive provided by Alcium. It is CRM
tool for business search, enquiry handling and property/land recording.
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Invitation to Tender –GAIN Web Portal
UoP
The main University of Plymouth website is built using standard technology. The news and events
content is already made available as an RSS feed, with support for filtering by category and inclusion
of images, therefore the GAIN portal could immediately subscribe to these feeds.
Going forward, UoP are moving to Microsoft SharePoint for web content management, so additional
integration could be possible. Also, UoP are adopting the Microsoft Dynamics CRM system (see
above).
Reporting
There should be a way to generate reports:
Website stats e.g. Google Analytics
Video stats
By user segmentation (registered users only)
Reporting functionality must have the ability to identify, by registered user identified by both
individual and Company link the dating of usage, time of useage, Information, resource, content
accessed and aggregation of timed usage over date range. This will allow us to build business
assistance evidence for various, but particularly ERDF, outputs. This data should be capable of being
passed to the proposed CRM.
Security
All updates to the portal’s content must be performed in a secure way.
Training and documentation
The CMS should come with:
Technical / editorial training
Technical manual / user guide
Product support and maintenance
On-going maintenance
Whilst the GAIN team will maintain the portal’s content on a day-to-day basis, it is envisaged that
the supplier will continue to add new features after the initial release.
GAIN is looking for a long-term delivery partner. A partner who keeps abreast of technology and is
able to support the GAIN team to evolve the web portal so that it becomes the online destination of
choice for businesses, investors and service providers and nurtures a support ecosystem that
delivers success.
Out of Scope
The following activities are out of scope:
Branding and visual appearance of the website
Content creation, e.g. copywriting or video production
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Invitation to Tender –GAIN Web Portal
Reference sites
We have included a list of the external (public) websites that could potentially contribute
information to the GAIN portal:
Tamar Science Park:
Main website http://www.tamarsciencepark.com/
University of Plymouth:
Enterprise Solutions http://www.plymouth.ac.uk/enterprisesolutions
Plymouth City Council:
Business Constellation Directory http://www.plymouthbusinessconstellation.co.uk/
Business Directory http://propertysearch4.evolutive.co.uk/
Commercial Property Search http://propertysearch.evolutive.co.uk
Cornwall Innovation Centres:
Poole IC http://www.poolinnovationcentre.co.uk/
Tremough IC
Donut http://www.startupdonut.co.uk
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