VIEWS: 10 PAGES: 11 POSTED ON: 9/14/2011
Welcome to Elders Real Estate Toowoomba Elders Real Estate is one of the largest real estate networks in Australia today. With over 150 years of service, 450 offices and a network of overseas officers, Elders is well placed to service its clients locally, nationally and internationally. Australian real estate continues to undergo rapid and significant change… in fact Elders have been moving with the change from the time Alexander Elder founded the company in 1839. As an industry innovator and leader over the many years, Elders Toowoomba has built client relationships within our local community by offering traditional and honest customer service. Our dedicated and professional team at Elders Toowoomba, are committed to offering sound advice and exceptional service to all our clients, owners and tenants alike. Experience “We are very The management of property is no simple matter. Rent collection is just one of the myriad of functions our pleased with the competent property management team at Elders Real Estate service we receive Toowoomba performs. from Elders. Everyone we have Our dedicated team is fully conversant with all the laws had to deal with pertaining to property…. especially tenancy. has been extremely Furthermore, we are fully aware of the Residential Tenancies professional & Act which governs the area of tenanting property… and always helpful. remain fully abreast of precedents set by court decisions in We are this area. particularly pleased with the Aside from ensuring compliance with the law, the Elders service we receive Real Estate Toowoomba team perform a crucial role in from Belinda & marketing the property, the selection of responsible tenants, Len, Well done & appropriate and lawful handling of any bond money thank you”. including the necessary documentation of the properties Mr & Mrs Kehoe condition, communicating with both the landlord and the tenant, and in inspecting and maintaining the property to an acceptable standard. Effective accounting procedures are another requirement from landlords that Elders Real Estate Toowoomba provides to ensure you reap the rewards of your investment quickly “We consider and efficiently. them one of the best for Property Management in Toowoomba” Mithiram Kirupairajah Your Property Management Team “professional and dedicated” Our property management department has three Property Managers an Inspection officer and administration/accounting Officer - all fully trained and accredited. All staff have been fully trained and are accredited. Back; This team has the stability with 15 years of combined service Maree Derksen, Debbie Leishman, Len Eldridge, in Property Management for Elders Real Estate Toowoomba. This Stability of staffing gives you confidence in our Front: business of managing your property. Maree Beauchamp, Belinda O’Shea This Property Management Team received the Award for Excellence in Property Management and No 1 in Qld for number of properties managed for Elders Queensland 2004 and 2005. “we have found As a result of our professional service, reputation and them to be diligent stability in the industry we now have many new clients and professional in referred to us every month. their approach to both the tenants and ourselves” Peter & Narelle Compagnoni “In Short our Level of Satisfaction is excellent” Ken & Barbara Howard Ross Troy “continuing the success” Our Principal Ross Troy has been in real estate in the Toowoomba area for 17 years and has built a reputation for being honest and reliable within the industry. Ross joined the Elders network in 1996 and has built this business around his integrity and has a very successful office within the Elders network and he has taken this agency to:- Toowoomba Office – Award for Excellence, Property Management Team, Elders Real Estate QLD (2004 and 2005) Toowoomba Office – No 1 in number of properties managed in Queensland (2004 and 2005) Top selling Principals, Elders Real Estate QLD, seven years in succession (1998 – 2003 & 2005) Toowoomba Office awarded No 2 for Number of Sales, Elders Real Estate QLD (2002/2003/2005) Toowoomba Office awarded Number 3 office for Gross Commission Elders Real Estate QLD (2002/2003/2005) National Award received in August 2005 – No 3 in Australia – Non Metropolitan Office National Award received in August 2005 – No 2 Principal Sales – Non Metropolitan Office Our philosophy To provide the best possible service to our client at all times. To establish and develop a mutually beneficial business relationship with our clients. To provide the highest standard of professionalism in the service we provide. To underline Elders position as Toowoomba’s foremost residential and commercial property managers. Our guaranteed service to you Commitment To look after your property as if it was our own. Communication It is our aim, that as an efficient service organization, we should be available as much as possible. Our office is open 5 ½ days a week and all our staff have mobile phones… this ensures that when you want us we will more than likely be there (or at least accessible) to serve you. Search, selection & preparation Marketing We always look for the right tenant! Our marketing covers a window display, internet listings on three websites, local media advertising and signage at the property where necessary. Our daily enquiry rate ranges up to 20-30 calls per day about rental properties. Tenant Selection At Elders Real Estate Toowoomba our job is to get the best possible tenant for your property by following these general guidelines. • Satisfaction that the tenant is capable of paying the required rent. • Seeking a tenant with a proven satisfactory history of renting. • Stability of employment. • Thorough reference check. • Member of TICA – Tenancy Information Centre of Australia. • Personal inspections with prospective tenants on site – we do not hand out keys. • Recommendation of most suitable tenant for your consideration if requested. Initial Inspection Prior to the signing of the Residential Tenancy Agreement, we will carry out a detailed condition report of the property. We also take photographs of the property to use in our advertising. Agreement preparation Once a tenant has been confirmed for your property, we will arrange for a holding deposit (to be held in trust), the signing of the Residential Tenancy Agreement, the lodgment of the rental bond, arrangements for payment methods, as well of handing over the keys. Lease Renewals Our office will make contact with you prior to the expiration date of your tenants current General Tenancy Agreement, to seek your reletting instructions. Rent reviews are also discussed with you at this time. A copy of the fully signed Tenancy Agreement renewal is forwarded to you for your records. Landlord Protection & Insurance Despite thorough & extensive screening for tenant selection, there is unfortunately no guarantee that a tenant will not default during the course of their tenancy. People’s circumstances can change, breakdown in relationships or employment can affect their ability to pay rent. This is something that we cannot control & a tax- deduct insurance investment can protect you & gives you a further feeling of security in your investment. Elders Insurance is available and information can be otained if required. Rent collection & monitoring Rent collection Paying rent is hassle free for our tenants. The tenants rent can be deposited directly into our rental trust account by methods of The Elders E Card or a direct debit with their bank. They can also pay by cheque in our office. Arrears control system Our Managers print an “arrears report” every day which details every tenant behind in their rent by 4 days and over. These reports are monitored daily and the necessary letters and formal notices are sent. However, if this procedure fails to rectify the problem then our Managers will contact you. Rental reviews We ensure you are receiving full market rental for your property. We regularly assess the rental on your property taking into account such factors as the current market rents, the vacancy factor in the area of similar properties, the general condition of the property, the quality of the tenant and the length of their tenancy. Maintaining your investment Periodic inspections Included in our management fee are 4 periodic inspections of your property per year. Each time your property is inspected it is then allocated a future month for the next inspection. Our office has employed an inspection officer responsible for the monitoring, inspections and reporting. This position has given us confidence in being able to maintain your investment. Repairs and Maintenance We monitor repairs very closely and we act on repairs according to our instructions in the Management Agreement. Should a repair of a more urgent nature be reported, such as broken toilet or hot water, we need to attend to this as soon as possible as it is an essential service. Repairs carried out on your behalf are paid for from your rental monies held in trust unless otherwise discussed. Full details on your repairs are printed on your monthly rent statements with an original of the relevant invoices attached for your records. Accounting to you Each month we prepare and forward you a detailed monthly rental statement for your property. The statement details the rent period and rent collected, disbursements and sundries. Your rent monies can be automatically deposited into a nominated bank account or alternatively a cheque attached to your statement. We conduct a mid month balance and funds transfer as well as end of month. Financial Statements Our office produces annual financial statements during the month of July which gives a summary of income and expenditure for the financial year. This will save you time and money when dealing with your accountant. Newsletter Enclosed with your end of month statement is our PM Newsletter designed to keep you informed with the ever changing Property Rental Market and Legislations. Frequently asked questions “Do you do periodic inspections every quarter?” Yes, your Property Management Department conduct an internal/external inspection of your investment property every quarter and report “When do we receive our rental income?” back to you, the condition of your property Your rental income is paid direct to you on and any necessary repairs of maintenance. the closest working day to the end of the month. Alternately you can opt for a “Can we conduct our own inspections of the payment at mid-month, which is directed to property?” your account on the closest working day to Yes, all landlords can conduct an inspection of the 15th day of the month and the balance their property, but you will need to contact paid at end of month. All management and your property manager to organize a suitable administration fees are automatically day and time. The tenants must be given at deducted out of your account. Should there least seven (7) working days notice in writing. have been any repairs or maintenance during This inspection will be conducted in the that period, this would have been deducted presence of the property manager. from your rental income and can be viewed on your monthly statement. “How do you screen your tenants?” Before any application will be considered, “How do we know that we are achieving each applicant must provide certain the current market rent?” documentation, rent receipts (if applicable), 9 times out of 10 you as the lessor already Drivers License, Photo ID, Passport, Current have a figure you wish to achieve in mind. Motor Vehicle Registrations Papers, etc. In turn, you ask our qualified Property Manager. Rental figures are based on our We are also members of T.I.C.A. (Tenancy current statistics and market values, which Information Default Centre Australasia), we continually assess. This assures that you which is a national database of tenants that as the lessor receive the best market rental have defaulted (ie. Owe rent, damaged value for your property. property, etc). “What happens when tenants get in rental We conduct a search on the database for every arrears?” tenancy application. If the applicant appears, All tenants are closely monitored in relation their application will be immediately denied to their rental payments. Should the tenant for this property and further applications with fall in arrears, immediate action is taken in our office. recovering the debt owed. Formal notices are sent and all necessary steps are taken to Applications will also need to supply previous rectify the arrears. The key to our success in and current landlord, agents, employment and arrears management is tenant selection! credit references. Final decision making is always you the lessor, unless instructed otherwise. Our schedule of fees Monthly Fees Fee Gst Total Management Fees 2.50% 0.25% 2.75% Rent Collection 5.00% 0.50% 5.50% Administration fee $5.00 .50c $5.50 per month Accounting once per owner (not per property) Letting Fees New Tenancy One weeks rent + GST Lease renewal 20% of one weeks rent + GST Advertising Media $25.00 per advert Elders Listing Sheet No Cost Elders Website No Cost Uplifted Real Estate.com No Cost And domain.com Other Services Quarterly inspections No Cost Insurance claims No Cost Our pledge of service to you The pledge we make to you is very simple: • We will communicate with you • We will listen to you • We will always address your needs – first and foremost • We will provide you with professional advice and service • We will earn your trust and confidence • We will treat you with the honesty, integrity, courtesy and care that you deserve and should expect. To break this pledge to you is to strike at the very heart of our business. As evidence of our integrity, commitment and pledge to you: We will not make unreasonable price projections to attract your custom. As proof of our professionalism, we will: • Provide the full range of services available • Provide professional service and advise on every aspect of managing your property • Communicate with you frequently • Provide written up-dates on the condition and maintenance your property including detailed reports of inspections, etc This is our personal commitment to you.
"Welcome to Elders Real Estate Toowoomba"