Don judge book by its cover

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					      Sheila C Bibb
Brigham Young University
  Harold B Lee Library
Brigham Young University
 The Harold B Lee Library (HBLL)

 What they wanted to know, and why
 What they thought they knew . . .

 Enter the User-Assessment

 A new dimension and a co-operative
 The Course requirements

 What is the Ethnographic method?
 Survey

 Interview

 Design Charette and Focus group

 Research Diary/Log and mapping
 Four basic sources of information

 Survey - Qualtrics and SPSS

 Interviews etc coded (Nvivo)

 Similarly the focus group, the design, the research logs

 Even the mapping and design could be coded for various

 Results for each compared
 Survey
   Produced interesting empirical data,
    including paradoxes
   Raised some questions

 Interviews
    Explained the paradoxes
    Answered most of the questions raised
    Provided additional information
    Gave a great deal of background knowledge
 Design Charette and mapping
   Produced possible designs
   Verified some of the information gleaned
    from both the survey and the interviews

 Research Diary/Log
   Gave insight into student study habits
   Mapping produced an excellent visual which
    explained certain findings
 Data explained

 Each method validated the results of the
 Students have certain requirements for
 doing school work

  Space
  Natural lighting
  Comfortable chairs
  Homely atmosphere
  Quiet with no distractions
  An area where they can eat
 Ample computers and working outlets are needed

 Easy access to the Library
   The need for a South Entrance

 Greater knowledge about Library resources

 Greater education of Library Staff and Faculty
 regarding student expectations
 ‘No Shhh’ zone

 Information or Reference desks

 Computer outlets

 Group study areas
 Library changes

 Steps taken

 Long-term planning

 Communication of results to students
 Consider the data sets you have been given –

   What information can you glean from them?

 Using ‘role play’ attempt to elicit more

   Does this give actually give additional information?
   How does it relate to the existing information?
 Each group report their findings

 What works and what doesn’t
 How much value is there in using
 the Ethnographic method?

 Variations on a theme
 Fall 2010 project

 To the future?

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