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Sample Decision Matrix - Network

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Sample Decision Matrix - Network Powered By Docstoc
					                    A                     B                     C               D
Founded                                   2005                                  1994
awards                                                                          3 times
                                                                                recognized by
                                                                                Weatherhead as
                                                                                100 fastest grown
                                                                                companies in NE
                                                                                Ohio & Inc 500
downtime


service policy      emergencies ---                             1 hour - next   based on severity
                    pager system after                          business day    of problem, from 1
                    hours --                                                    hour to next
                    responses within                                            business day
                    15 minutes or
                    less; after-hours
                    surcharge; normal
                    -- 4 hours to next
                    business day

remote monitoring                                                               additional monthly
                                                                                rate
team                7 engineers, all      4 certified                           6 staff, all with
                    certified and         technicians                           multiple
                    qualified (best in                                          certifications
                    the business)
solution            upgrade the           replace current                       use current
                    warranty and RAM      server with a VM                      server/software;
                    on existing server;   server; all                           replace firewall
                    add an additional     applications and                      and switch; add
                    tape drive            data are hosted on                    NAS snap server
                                          this server and                       for backups and
                                          clients connect to                    recovery; add
                                          it via terminal                       wireless access
                                          server; also                          point
                                          includes a hotcard
                                          option -- people
                                          can use wireless
                                          access without
                                          being able to
                                          connect to internal
                                          servers
                  A                 B                   C   D
backup            back-up appliance double coverage:        NAS server, you
                                    convert current         determine the
                                    server to be a          intervals
                                    back up of the VM
                                    server on a nightly
                                    basis and also
                                    rotation backups
                                    on RD1000 disks




documentation                       training &
                                    documentation on
                                    VM server admin,
                                    backups and
                                    restores; Master
                                    Information
                                    Technology
                                    Manual



ongoing           network health                            extensive
maintenance       check program                             preventative
                                                            maintenance plan


archival system                     use current server

UPS                                 replaced with
                                    system to cover
                                    25% increase in
                                    growth
timetable                           45-90 days              discovery
                                                            activities,
                                                            implementation
                                                            plan ($250)


payment terms     50% up front




infrastructure                                              $250.00
assessment
                A                    B                    C           D
hardware needed cisco 24-port        cisco asa firewall               Cisco ASA5505,
                switch, cisco asa    & cisco switch;                  Cisco 24-port
                firewall, 1841       cisco access                     switch; Cisco 802
                router, new ups;     switch with internal             wireless access
                tape drive           and external                     point, symantec
                                     security layers;                 security
                                     new server, vm
                                     software, etc.

hardware costs      $3,088.00        $31,660.00                       $1,314.00

on-site backup                                                        $675.00
setup
on-site backup                                                        $3,036.00
annual

off-site backup
setup
off-site backup
annual

tech support setup 40 block hours,
                   $100 per hour
tech support       $4,000.00                                          $12,540.00
annual
remote monitoring                    $2,400.00                        $1,500.00


additional hourly   $100.00          $127.50                          $95.00
support


non business        $150 - $200                                       $105.00
hours

staff profiles                                                        outstanding

references



hosting set-up
hosting terms                                            $1650/mo



hosting annual                                           $19,800.00
                  E                   F                   G
Founded                               1997                2000
awards




downtime                                                  1 hour guaranteed
                                                          response time

service policy                        4 hour call/email   on time, on budget
                                      return contact;     guarantee; if not
                                      same day service    happy with service
                                      guaranteed          call, it's free




remote monitoring included            included            24/7

team              4 engineers, 1      Jeff, Liviu         senior technician,
                  certified                               account
                  professional                            representative,
                                                          owner
solution          retire the server   Convert current     use current server
                  and transfer all    server to internal and software until
                  files and           terminal server     need for
                  applications to     model. Implement expansion is
                  external hosted     a GB LAN, install certain; replace
                  server              high-capacity tape the current switch
                                      drive; install a    with a 24-port
                                      NAS for nightly     Linksys switch;
                                      backups and         evaluate firewall
                                      archived            and if necessary
                                      information; 2      replace it
                                      monitors per
                                      computer; wireless
                                      access points;
                                      implement
                                      terminal server for
                                      exte
                  E                 F                   G
backup                              400 GB high-        on-site backups
                                    capacity tape drive using specialized
                                                        appliance; fully
                                                        automated
                                                        backup; backed
                                                        up every 15
                                                        minutes and can
                                                        be restored at any
                                                        recover point; date
                                                        is stored offsite on
                                                        2 redundant data
                                                        center facilities
                                                        (see
                                                        www.xlrecovery.co
                                                        m)

documentation                       detailed monthly    CRM system;
                                    billing             copies of all
                                                        support tickets
                                                        and notes are
                                                        included with
                                                        invoices; more
                                                        reports available
                                                        through NetWatch
                                                        support
                                                        agreement

ongoing                             senior              quarterly
maintenance                         management          technology review
                                    home visits,
                                    annual meeting
                                    with staff
archival system                                         usb drives

UPS               n/a                                   evaluate current
                                                        system and
                                                        upgrade if
                                                        necessary
timetable         2-3 weeks prep                        network
                                                        assessment (3
                                                        days), order
                                                        placement (10
                                                        days), installation
                                                        (3 days)
payment terms     monthly, quarterly 30 days net        all
                  or annually                           hardware/software
                                                        in advance; net 21
                                                        for services;
                                                        monthly invoicing

infrastructure
assessment
                E                        F                    G
hardware needed current hardware         cisco switch;        firewall, Sonicwall,
                sufficient;              netgear GB           Linksys 24 pt
                switches/access          adapter, wall rack   switch, APC Smart
                points may need          & patch panel, cat   UPS, 1 TB USB
                to be purchased          6 wiring &           drive
                from techsoup as         installation; NAS
                org grows                server


hardware costs       < $1,000            $13,227.48           $3,686.77

on-site backup       n/a
setup
on-site backup       n/a
annual

off-site backup      included                                 $495.00
setup
off-site backup      included                                 $2,856.00
annual

tech support setup                                            $997.50

tech support      included               $2,500 - $3,000      $1,330.00
annual
remote monitoring included


additional hourly    90-145, depending $95 (Jeff) $75      $125.00
support              on engineer skill (Liviu); 30 minutes
                                       or less free

non business                                                  $200.00
hours

staff profiles                                                excellent

references



hosting set-up       $2,250.00
hosting terms        $50 per month per
                     computer,
                     minimum of 5
                     computers
hosting annual       $6,000.00

				
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