COUNTY OF ALAMEDA by yaoyufang


									                                     COUNTY OF ALAMEDA
                             GENERAL SERVICES AGENCY-PURCHASING
                                                              ADDENDUM No. 3
                                                                  RFP No. 900727
                                                       Unified Messaging System
                              Specification Clarification/Modification

                                                                   NOTICE TO BIDDERS


The following Sections have been modified to read as shown below. Changes made to the original
RFP document are in bold print and highlighted, and deletions made have a strike through.

**PLEASE NOTE: Important changes have been made to Exhibit B. Vendors must submit
Exhibit B (REVISION #2), included in the Addendum No. 3, with their Bid Response.

The following is clarification for questions Q5 and Q26 of Addendum 1.

     Q5)        Can the County provide the number of users that will be on T1 Osig QSIG vs. aSIP
     A5)        SIP capability is a requirement of the application but will not be implemented at the
                start of the project. The County will migrate to SIP in the future.

     Q26) Do the proposed Avaya QSIG trunks support putback transfer (hookflash transfer)?
     A26) QSIG trunks would support switch-hook flash, but the intent is to use SIP.

                                     1401 LAKESIDE DRIVE, SUITE 907, OAKLAND, CALIFORNIA 94612
                                            510 208 9600 FAX 510 208 9626
I:\PURCHASING\Contracting Opportunities\Purchasing\Unified Messaging System\Addendum3_UnifiedMessagingSystem.doc   rev. 25 March 2010
                       County of Alameda, General Services Agency – Purchasing
                                  RFP No. 900727, Addendum No. 3

Page 2 of 3
February 17, 2011

RFP Clarification

The County does not intend on using SIP to desktop level for quite some time however, SIP should be
used for the voicemail integration method to all sites. Those sites not capable of SIP integration will
require the vendor to provide an ancillary integration device to support SIP trunking. Eventually, all
County sites will be upgraded to be able to handle SIP trunking natively. The current status is as

    QSIG and SIP (Modular Messaging Only) signaling are in use at CAB
         CAB switch also integrates to SRJ voicemail via QSIG (for SRJ users only)
    QSIG signaling is in use at ENT, FAH and HHY but IP H.323 (not SIP) is available
    QSIG signaling is in use at EHC, LIB, SOS and PDO (PDO users integrate to SOS voicemail)
     and H.323 and SIP are not available

Responses to Written Questions

   Q1)     Does the County anticipate the centralized Avaya VOIP portal being SIP capable prior to the
           UM solution being installed? What software level does/will the VOIP portal support at the
           time of UM system cutover?
   A1)     Yes. As clarified above, SIP is already in use at CAB for a small group of users
           integrating to the modular messaging system. The current software level for the CAB
           PBX Avaya communication manager is R015x.

   Q2)     If not SIP-ready, will this portal have the capacity to handle the quantity of QSIG cards that
           will be required for a new centralized UM system integration? Is QSIG a supported feature
           on this portal?
   A2)     Please refer to clarification per this addendum and response to question one above.

   Q3)     Is QSIG supported on all of the other switches?
   A3)     Yes.

   Q4)     The Santa Rita site shows on Exhibit O as a gateway off the CAB site. Two sites are listed
           as CAB, which CAB site is the host?
   A4)      Santa Rita has an existing Centigram voicemail system which integrates via digital set
           emulation back to the CAB PBX. There is only one CAB PBX location which
           integrates to two additional voicemail systems at the CAB location. The two CAB
           voicemail systems are; a modular messaging system integrating via SIP and a
           Centigram system integrating via digital set emulation.

   Q5)     Is the gateway in Santa Rita stand alone survivable and does it have incoming trunking
           capability? If it is survivable, how many incoming trunks are currently located at Santa Rita
           for use in a disaster?
   A5)     Yes. Santa Rita is stand alone survivable with 70+ incoming trunks.
                       County of Alameda, General Services Agency – Purchasing
                                  RFP No. 900727, Addendum No. 3

Page 3 of 3
February 17, 2011

   Q6)     Do all sites in the network have incoming trunks that will be re-routed to Santa Rita in a
           disaster? Is that routing manual or automated?
   A6)     No. DID rerouting in the event of catastrophic site failure is not implemented by the

   Q7)     Is the County disaster recovery process automated or does County staff have to be involved
           to re-route trunks and/or bring up backup equipment at the disaster site?
   A7)     DID trunks would need to be manually re-routed; however, call processing/control is
           automatic between CAB and SRJ.

   Q8)     On Exhibit B, Bid Form, the last item in Section A indicates that the County requires “Port
           License Charges (min 200 users/Max 800)”. Are these ports for the UM system? If so, how
           is this line item different than item four, Licensing Fees (per port charge), and item five,
           Quantity Voice/conversation Ports? Please detail the different port licenses you require for
           each line item.
   A8)     The port licensing quantity refers to the web access feature. Item 4 is intended to be
           the per unit charge as needed for the UM system. Item 5 is the vendor recommended
           total systems port count necessary to accommodate calls based on the traffic statistics
           provided. The per port charge line item is referring to the “find me follow me” feature.

   Q9)     On Exhibit B, Bid Form, there is no charge request for Unified Messaging licenses. It is our
           experience that not all users at a County are given UM, does the County require pricing for
           UM Licenses?
   A9)     Please provide quote based on all users receiving UM.

   Q10) On Exhibit B, Bid Form, there is no license quantity item for Web access licenses? Is this
   A10) Please see Exhibit B (Revision #2) line item for “Web IP portal access…”

   Q11) On Exhibit B, Bid Form, there is not a line item for first year onsite warranty coverage
        pricing or ongoing service contract pricing. Is it the County‟s intent to be self-supporting?
   A11) Attachment B-1, Bid Form, includes a column for 1st year support. The County does
        not intend on being self-supporting.

   Q12) There is no discussion of, nor detail on, nor request for pricing for the vendor to program any
        Auto Attendant, information mailboxes, or caller applications. Is pricing to be included for
        these services?
   A12) Auto Attendant and information mailboxes are required to be programmed and
        recorded by the vendor. These rates should be included with pricing for product
        application and programming installation under the labor rates section B of Exhibit B-
        Revision #2.

                                                  RFP No. 900727 Addendum No. 3

The County of Alameda is soliciting bids from qualified vendors to furnish its requirements per the specifications, terms and
conditions contained in the above referenced RFP number. This Bid Acknowledgement must be completed, signed by a responsible
officer or employee, dated and submitted with the bid response. Obligations assumed by such signature must be fulfilled.
1. Preparation of bids: (a) All prices and notations must be printed in ink or typewritten. No erasures permitted. Errors may be
     crossed out and corrections printed in ink or typewritten adjacent and must be initialed in ink by person signing bid. (b) Quote
     price as specified in RFP. No alterations or changes or any kind shall be permitted to Exhibit B, Bid Form. Responses that do not
     comply shall be subject to rejection in total.
2. Failure to bid: If you are not submitting a bid but want to remain on the mailing list and receive future bids, complete, sign
     and return this Bid Acknowledgement and state the reason you are not bidding.
3. Taxes and freight charges: (a) Unless otherwise required and specified in the RFP, the prices quoted herein do not include
     Sales, Use or other taxes. (b) No charge for delivery, drayage, express, parcel post packing, cartage, insurance, license
     fees, permits, costs of bonds, or for any other purpose, except taxes legally payable by County, will be paid by the County
     unless expressly included and itemized in the bid. (c) Amount paid for transportation of property to the County of Alameda
     is exempt from Federal Transportation Tax. An exemption certificate is not required where the shipping papers show the
     consignee as Alameda County, as such papers may be accepted by the carrier as proof of the exempt character of the
     shipment. (d) Articles sold to the County of Alameda are exempt from certain Federal excise taxes. The County will
     furnish an exemption certificate.
4. Award: (a) Unless otherwise specified by the bidder or the RFP gives notice of an all-or-none award, the County may
     accept any item or group of items of any bid. (b) Bids are subject to acceptance at any time within thirty (30) days of
     opening, unless otherwise specified in the RFP. (c) A valid, written purchase order mailed, or otherwise furnished, to the
     successful bidder within the time for acceptance specified results in a binding contract without further action by either party.
     The contract shall be interpreted, construed and given effect in all respects according to the laws of the State of California.
5. Patent indemnity: Vendors who do business with the County shall hold the County of Alameda, its officers, agents and
     employees, harmless from liability of an nature or kind, including cost and expenses, for infringement or use of any patent,
     copyright or other proprietary right, secret process, patented or unpatented invention, article or appliance furnished or used
     in connection with the contract or purchase order.
6. Samples: Samples of items, when required, shall be furnished free of expense to the County and if not destroyed by test
     may upon request (made when the sample is furnished), be returned at the bidder‟s expense.
7. Rights and remedies of County for default: (a) In the event any item furnished by vendor in the performance of the
     contract or purchase order should fail to conform to the specifications therefore or to the sample submitted by vendor with
     its bid, the County may reject the same, and it shall thereupon become the duty of vendor to reclaim and remove the same
     forthwith, without expense to the County, and immediately to replace all such rejected items with others conforming to such
     specifications or samples; provided that should vendor fail, neglect or refuse so to do the County shall thereupon have the
     right purchase in the open market, in lieu thereof, a corresponding quantity of any such items and to deduct from any
     moneys due or that may there after come due to vendor the difference between the prices named in the contract or purchase
     order and the actual cost thereof to the County. In the event that vendor fails to make prompt delivery as specified for any
     item, the same conditions as to the rights of the County to purchase in the open market and to reimbursement set forth above
     shall apply, except when delivery is delayed by fire, strike, freight embargo, or Act of God or the government. (b)Cost of
     inspection or deliveries or offers for delivery, which do not meet specifications, will be borne by the vendor. (c) The rights
     and remedies of the County provided above shall not be exclusive and are in addition to any other rights and remedies
     provided by law or under the contract.
8. Discounts: (a) Terms of less than ten (10) days for cash discount will considered as net. (b) In connection with any discount
     offered, time will be computed from date of complete, satisfactory delivery of the supplies, equipment or services specified
     in the RFP, or from date correct invoices are received by the County at the billing address specified, if the latter date is later
     than the date of delivery. Payment is deemed to be made, for the purpose of earning the discount, on the date of mailing the
     County warrant check.
9. California Government Code Section 4552: In submitting a bid to a public purchasing body, the bidder offers and agrees
     that if the bid is accepted, it will assign to the purchasing body all rights, title, and interest in and to all causes of action it
     may have under Section 4 of the Clayton Act (15 U.S.C. Sec. 15) or under the Cartwright Act (Chapter 2, commencing with
     Section 16700, of Part 2 of Division 7 of the Business and Professions Code), arising from purchases of goods, materials, or
     services by the bidder for sale to the purchasing body pursuant to the bid. Such assignment shall be made and become
     effective at the time the purchasing body tenders final payment to the bidder.
10. No guarantee or warranty: The County of Alameda makes no guarantee or warranty as to the condition, completeness or
     safety of any material or equipment that may be traded in on this order.

     THE undersigned acknowledges receipt of above referenced RFP and/or Addenda and offers and agrees to furnish the
     articles and/or services specified on behalf of the vendor indicated below, in accordance with the specifications, terms and
     conditions of this RFP and Bid Acknowledgement.


By:_______________ _________________________________________ Date____________ Phone_____________________

Printed Name Signed Above:________________________________________________Title:___________________
                                           EXHIBIT B (Revision #2)
                                      COUNTY OF ALAMEDA
                                              RFP No. 900727
                          Unified Messaging System Initial Hardware and Installation

                                                     BID FORM
Cost shall be submitted on Exhibit B (Revision #2) and B-1 as is. No alterations or changes of any kind are permitted.
Bid responses that do not comply will be subject to rejection in total. The cost quoted below shall include all taxes and
all other charges and is the cost the County will pay, not to exceed the grand total lump sum cost, for the 3-year term of
any contract that is a result of this bid.

                                                                       Unit of   Estimated         Unit            Extended
                        A. DESCRIPTION
                                                                       Measure   Quantity          Cost              Cost
                                (0)                                      (00)       (1)             (2)           (3) = (1) x (2)
 Hardware - Voice messaging portion                                                            $              $
 Software (Operating System) for base hardware                                                 $              $
 Software (Application) Provide software name and version:                                     $              $
 Licensing Fees (per port charge)                                                              $              $
 Quantity Voice/ Conversation ports                                                            $              $
 Voicemail box Subscriber Licensing costs                                                      $              $
 Voicemail box Announcement Only licensing costs                                               $              $
 Hardware Fax Messaging                                                                        $              $
 Quantity Fax Ports                                                                            $              $
 Fax Licensing Fees (per port charge)                                                          $              $
 Hardware -Web access server to voicemail                                                      $              $
 Web IP portal access (simultaneous Min 200 users Max 800)                                     $              $
 Find me follow me hardware                                                                    $              $
 Find me follow me Port license charges (simultaneous Min
                                                                                               $              $
 200 users Max 800)
                                                                                                    Subtotal $
                                                                                                          Tax $
                                                                                                   A. Total $

                                                                                             Initial ______________

                                                          Exhibit B
                                                         Page 1 of 2
                                                                                         Total           Cost Per           Extended
                                B. LABOR RATES
                                                                                         Hours            Hour                Cost
                                        (0)                                                (1)             (2)             (3) = (1) x (2)
Research, Development and Design                                                                     $                 $
Product Application and Programming Installation                                                     $                 $
Hardware Installation /Integration                                                                   $                 $
(Cutover) Testing validation (10 phases) - afterhours. And one Tech on site
                                                                                                     $                 $
per location per cutover phase for follow up items
                                                                                                           B. Total $

                                                                                         Total           Cost Per           Extended
                                   C. TRAINING
                                                                                         Hours            Hour                Cost
                                        (0)                                                (1)             (2)             (3) = (1) x (2)
20 end user training sessions                                                                        $                 $
1 session technical hands-on-training                                                                $                 $
                                                                                                          C. Total $

                                                                *GRAND TOTAL (Total = A+B+C)                           $
* Represents the total the County will pay for a fully installed and functioning system as described in this RFP 900727.

Bidder agrees that the price(s) quoted are the maximum they will charge during the term of any contract awarded.

FIRM: _______________________SIGNATURE:______________________DATE:_________

PRINTED NAME: ________________________________TITLE:________________________

                                                                  Exhibit B
                                                                 Page 2 of 2
                                                                     RFP No. 900727

                                                                   EXHIBIT L
                                                              RFP VENDOR BID LIST

Below is the Vendor Bid List for this project consisting of vendors who have responded to RFI No. 900727 and/or
been issued a copy of this RFP. This Vendor Bid List is being provided for informational purposes to assist bidders in
making contact with other businesses as needed to develop local small and emerging business subcontracting
relationships to meet the requirements of the Small Local Emerging Business (SLEB) Program (described within the
RFP). For additional information regarding the SLEB Program, please visit our website at and/or contact the Auditor-Controller‟s Office of Contract Compliance (OCC)
located at 1221 Oak St., Rm. 249, Oakland, CA 94612 at Tel: (510) 891-5500, Fax: (510) 272-6502 or via E-mail at

Vendors who attended the Networking/Bidders Conferences have been added to the Vendor Bid List. Please see the
RFP sections entitled „Calendar of Events‟ and „Networking/Bidders Conferences‟ for additional information. The
Networking/Bidders Conferences scheduled for all current projects are posted on the GSA Calendar of Events website
at This RFP Addendum is
being issued to all vendors on the Vendor Bid List; the following revised vendor list includes contact information for
each vendor attendee at the Networking/Bidders Conferences.

                                      RFP No. 900727 - Unified Messaging System
    Business Name            Contact Name                                         Address                        City       ST                   Email
VOX Network Solutions        Pat McCarthy          (916) 600-6862   736 Daisyfield Drive                     Livermore      CA
VOX Network Solutions        Mark Azevedo          (650) 989-1045   250 E. Grand Ave.                        So. S.F.       CA
Rapid Notify, Inc.           Steve Sipe            (949) 582-3020   23046 Avenida de la Carlota , Ste. 600   Laguna Hills   CA
AdvanTel Networks, Inc.      Lynn Semingson        (916) 504-4171   2222 Trade Zone Blvd                     San Jose       CA
Digital Speech Systems Inc   Dina Frenkel          (972) 235-2999   1241 N Glenville Drive                   Richardson     TX
Altura Communication
Solutions, LLC               Kerry McLachlan       (650) 513-1210   1335 S. Acacia Ave                       Fullerton      CA
Siemens Enterprise
Communications, Inc.         Ray Saturnino         (408) 492-2348   1001 Yamato Road                         Boca Raton     FL
AdvanTel Networks Inc.       Raymond Li            (408) 954-5136   2222 Trade Zone Blvd.                    San Jose       CA
Shared Technologies Inc.     Barbara Costello      (510) 897-2887   46425 Landing Parkway                    Fremont        CA
Netxperts, Inc.              Rod Arrington         (925) 806-0800   2680 Bishop Dr., Ste. 125                San Ramon      CA
Regroup                      Joe DiPasquale        (775) 476-8710   207 W. 21st St., Ste. 5                  New York       CA
AlertONE, Inc.               Christopher Visocky   (760) 809-4151   1801 Century Park East, 24 Fl            L.A.           CA
Pacific Bell Telephone
Company                      Heather Michels       (925) 823-1570   2150 Webster St.                         Oakland        CA
DialPro Northwest            Dennis R. Tyler       (206) 624-9727   111 Main St., Ste. 102                   Edmonds        WA
VoicePlus, Inc.              Suzette Anderson      (916) 787-5600   658 Commerce Dr., Ste. B                 Roseville      CA
                             Gboyega               (510) 763-2356
AEKO Consulting, Inc.        Aladegbami            x13              1939 Harrison St., Ste. 420              Oakland        CA
Quagga Corporation           David Moscoe          (916) 293-3298   90 Blue Ravine Rd.                       Folsom         CA
AdvanTel Networks            Joe Carmack           (408) 954-5105   2222 Trade Zone Blvd.                    San Jose       CA
AdvanTel Networks            Taurus Fey            (408) 577-5261   2222 Trade Zone Blvd.                    San Jose       CA
NWN Corporation              Mathew Niemann        (916) 637-2135   9745 Business Park Dr., Ste. A           Sacramento     CA
Packet Fusion                Brett Borchers        (650) 292-6047   1900 S. Norfolk St.                      San Mateo      CA
AVST                         Rick Holshevnikoff    (949) 231-7823                                                           CA
Kelso Communications         Stan Peters           (408) 782-2339   355 Woodview, Ste. 100                   Morgan Hill    CA
UTDI                         Roger Benson          (415) 977-7007   425 2nd St.                              S.F.           CA
Kelco Computing Solutions    Dana Olness           (510) 214-2190   1 Market St., Spear Tower, 36 Fl.        S.F.           CA

                                                                             Exhibit L
                                                                            Page 1 of 2
                                          RFP No. 900727 - Unified Messaging System
    Business Name                 Contact Name                                  Address           City       ST                 Email
VoicePlus, Inc.                   Tony Davids      (415) 377-0413   658 Commerce Dr.           Roseville     CA
Avaya                             Scott Colosimo   (408) 562-3820   4655 Great America Pkwy.   Santa Clara   CA
CISCO                             David DeLuce     (925) 233-0125   5890 Owens Dr.             Pleasanton    CA
American Telesource, Inc. (ATI)   Mark Seeba       (510) 923-9210   1350 Ocean Avenue          Emeryville    CA

                                                                            Exhibit L
                                                                           Page 2 of 2

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