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PREVENTING by yaoyufang

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									                    PREVENTING
                         AND
                     RESOLVING
                 STUDENT-FACULTY
                      DISPUTES:
                A Handbook for Students




                     Office of the Dean
                      Thomas Harriot
                College of Arts and Sciences
                        Condita MCMIX

Revised 01/07
We all hope that your college experience at ECU will go smoothly! Sometimes students
and faculty members disagree on important matters. This handbook aims to give you
some background on the areas that may be an issue for you and to give you
information on how to resolve these issues in a constructive way. There is also a list of
helpful resources on the last page. Feel free to contact the Office of the Dean of the
Harriot College of Arts and Sciences if you need additional assistance.

                                 Preventing Disputes

The best way to deal with disputes or disagreements with your instructors is to try to
prevent them in the first place. Here are some prevention tips:
 Understand your responsibilities as a student by being familiar with University rules
   and procedures. Be sure to read the academic regulations section in the University
   catalog and the Student Code of Conduct as outlined in the Student Handbook (The
   Clue Book).
 Read each course syllabus thoroughly at the beginning of the semester and make
   sure you keep a copy handy. Ask your instructor for clarification of anything you
   don’t understand or that is unclear.
 Attend class, turn in assignments on time, and don’t miss exams. This will prevent
   most of the common conflicts between students and faculty members.
 Develop a positive relationship with your instructors, participate in class, and talk
   with them throughout the semester. Conflicts are easiest to resolve when your
   instructors know you.
 Don’t ask your instructor to ignore the rules in the syllabus or violate University
   regulations.
 Talk with your instructor immediately if there is a problem. Don’t put it off or hope
   that it will “go away.” Problems usually don’t go away by themselves; they just get
   more difficult to resolve.
 If you must miss an exam or scheduled assignment, notify your instructor by phone
   or email before the scheduled time for the exam or assignment.
 Immediately upon your return you should make an appointment to talk with your
   instructor about your absence. Bring with you any documentation that you have to
   explain your absence.

                               Handling Disagreements

Most student-faculty disagreements center around grades or missed examinations or
assignments. The University policies about grade appeals and examinations are clear.
Here are some things you can do improve your odds of productively resolving a
disagreement:
 Clearly identify your disagreement and the basis for it. It usually helps clarify your
    thoughts to put your concerns in writing.
   Identify what you think would be a satisfactory solution to the disagreement. It is
    helpful if you can identify several different options that are satisfactory and to which
    you could agree.
   Pull together and make several copies of all documentation to support your
    position—course syllabus, university policies, copies of emails to your instructor, etc.
   If you are nervous about this, practice presenting your perspective by talking with a
    trusted friend, parent, or an advisor.
   Make an appointment and talk with your instructor about your concerns. Be sure to
    allow sufficient time to talk about this without feeling rushed.
   Be calm, polite, and clearly state your concerns and suggested solutions.
   Do not whine, get angry, call names, or make accusations about the instructor’s
    motivation. Your purpose is to have your argument heard and considered.
   Agree to a compromise if appropriate.
   Thank the faculty member for their consideration regardless of the outcome.
   If you are not satisfied after talking with your instructor, then prepare a written
    appeal for the department chairperson (see section on Grade Appeal Policy).
   In your written appeal, be clear about what your disagreement is and what outcome
    you would like. Spell out what you have done to resolve this so far, and include
    copies of all documentation. Make an appointment with the chairperson to discuss
    your concerns.
   If you are not satisfied with the outcome of the appeal to the department
    chairperson, then you may submit your written appeal to the Dean’s office. The
    Assistant or Associate Dean will discuss the issues with you and the other persons
    involved to help identify a solution. Note, however, that the faculty member has the
    final authority for grades.

                                   University Policies
                                  Grade Appeal Policy
A student wishing to contest a course grade should first attempt to resolve the matter
with the instructor who determined the grade. The student may appeal the instructor’s
decision by submitting a written appeal to the instructor’s department chairperson or
dean, as appropriate, not later than the last day for undergraduate students to drop
semester-length courses during the next regular semester. The instructor’s department
chairperson or dean, as appropriate, shall review the student’s request with the faculty
member and either concur with the grade or request that the faculty member reassess
the grade. The final decision shall rest with the faculty member responsible for the
course grade.

                               Missed Examination Policy
An instructor should not administer make-up quizzes or allow credit to those students
who miss announced or scheduled intermediate tests and quizzes. Students who are
absent from intermediate tests and quizzes with an excuse acceptable to the instructor
or an official university excuse from the Dean of Students will be given a make-up test
or an exemption from taking the test at the discretion of the instructor. Students should
not be permitted to continue a test or an examination after the end of the class period.

                        Class Attendance and Absences Policy
The ECU policy on class attendance is that each student is expected to attend classes
regularly and to be on time to classes. Each instructor sets the class attendance policy
for their own class, so you must read the syllabus for each class carefully as your
classes are likely to have different class attendance rules. The University policy is as
follows:
Students are expected to attend punctually all lecture and laboratory sessions and field
experiences and to participate in course assignments and activities as described in the
course syllabus. Absences are counted from the first class meeting, and, at the
discretion of the instructor, absences because of late registration may not be
automatically excused.

Each instructor shall determine the class attendance policy for each of his or her
courses, as long as the instructor’s policy does not conflict with university policy as
described herein. The instructor’s attendance policy, along with other course
requirements, will be presented to the class, preferably in writing, at the first class
meeting. Faculty may include class attendance as criteria in determining a
student’s final grade in the course. If class attendance is to affect a
student’s grade, then a written statement to that effect must be part of the
course syllabus.

Excused absences should not lower a student’s course grade, provided that the student,
in a manner determined by the instructor, is able to make up the work that has been
missed and is maintaining satisfactory progress in the course. If a student anticipates
that he or she may miss more than 10% of class meeting time as a result of university-
excused absences, the student is required to discuss this matter with the instructor at
the beginning of the semester.

Instructors are expected to honor valid University excuses for student absences and to
provide reasonable and equitable means for students to make up work missed as a
result of those absences. Student experiences that cannot be made up should be
discussed at the onset of the courses to ensure that continued enrollment is feasible
while there is still the opportunity to drop the course within the schedule change period.
Instructors may require that students provide reasonable advanced notice of a
university-excused absence, when possible. It is the student’s responsibility to obtain
verification of a university-excused absence by contacting the Dean of Students’ office.

The death of an immediate family member or student participation in religious holidays
may be considered an excused absence under university policy. Should such a
circumstance occur, and the faculty member desires verification, the student should
contact the Dean of Students’ office for a university-excused absence and provide
documentation of the particulars.

The Student Health Service does not issue official written excuses for illness or injury
except in the case of a final examination when a grade of incomplete (I) is requested by
the student. Upon student request, however, the Student Health Service will confirm
that the student has received medical care.


                              Final Examination Policy
Final examinations are held at the close of each term. There will be no departure from
the printed schedule of examinations. Changes for individual circumstances of a serious
nature will be made only with the approval of the instructor, the chair of the
department or dean of the school involved, and the associate vice chancellor for
academic services.

Dealing with Academic Integrity Issues
Academic integrity is expected of every East Carolina University student. Academic
honor is the responsibility of the students and faculty of East Carolina University.
Academic integrity violations include:
    Cheating. Unauthorized aid or assistance or the giving or receiving of unfair
       advantage on any form of academic work.
    Plagiarism. Copying the language, structure, ideas, and/or thoughts of another
       and adopting same as one’s own original work.
    Falsification. Statement of any untruth, either spoken or written, regarding any
       circumstances relative to academic work.
    Attempts. Attempting any act that if completed would constitute an academic
       integrity violation as defined herein.

You should be familiar with the Academic Integrity policies and procedures. The
procedure for dealing with academic integrity issues is spelled out in the Student
Handbook (http://www.ecu.edu/studenthandbook/)

                               Privacy of Student Records
The university policy for the administration of student educational records is in
accordance with the provisions of the Family Educational Rights and Privacy Act
(FERPA, sometimes referred to as the Buckley Amendment). This means that members
of the faculty are unable to discuss your educational records (including grades) with any
other person (including your parents). If you are over 18 but still a federal tax
dependent then your parents have access to your records, but they must file a form
with the Registrar’s Office attesting to this. If you want your parents to talk with a
professor or an administrator about your personal educational record or performance
here you must complete a waiver form available on your Onestop. On your tools page
there is a line “Buckley Admin.” You must complete the permission form electronically
to allow access to or discussion about your records with anyone else. For more
information call the Registrar’s Office (328-6748) or go to:
http://www.ecu.edu/cs-acad/registrar/FERPA.cfm

                           Further Information & Assistance

    Office of the Dean
    Harriot College of Arts and Sciences
    1002 Bate Building
    Phone: 252-328-6249

    Student Code of Conduct Online:
    http://www.ecu.edu/studenthandbook/

    University Catalogs Online:
    http://www.ecu.edu/cs-acad/aa/SrchCatalog.cfm

    General university problems:
    Dr. Lynn Roeder 328-1744
    Interim Dean of Students

    Student conduct or academic integrity issues:
    Ms. Margaret Olszewska, Director
    Student Rights and Responsibilities 328-6824

    Suspension, probation, or readmission appeal:
    Student Appeals Committee
    File appeals in the Registrar’s Office, Whichard Building.
    http://www.ecu.edu/cs-acad/registrar/Students.cfm

    Office of the Dean
    Thomas Harriot College of Arts and Sciences
    1002 Bate Building
    Phone: 252-328-6249 Fax: 252-328-4263
    http://www.artsci.ecu.edu/cas/

    Dr. Alan R. White
    Dean

    Dr. Michael Brown
    Associate Dean for Undergraduate Studies

    Dr. Heather Ries
    Associate Dean for Graduate Studies

								
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