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BSP Qucik Reference

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					                                                                                              BSP QUICK REFERENCE
                                                                                                                                                                                                           Revision Date: 20 April 2011


Airline           GDS Auto Refund              GDS Reissue                Credit Card Acceptance                VMPD (D)       BSPlink ADM         Ticketing        Accounting             Accounting          Ticketing              Ticketing
                                                                                                                  and/or       Online Dispute in    Airline        Contact Person          Contact No        Contact Person          Contact No
                                                                                                                VMCO (O)       BSPlink             Selection
                                                                                                              Implementation   Implementation


                Cash              Credit                        Please refer to "GDS       BSPlink Refund                      HK         MO
                                                                Auto Refund - Credit"      Application Only

3U        Unused Normal     NIL               Unused Normal                  No Credit Card Sales                   O               N      N            -      Mr Zhang Mao                                Shenzhen Sales office
                                                                                                                                                               (86 28) 65393824                            (86 755) 83274004
                                                                                                                                                               zhangmao2033398@163.com                     szx@scal.com.cn
5L        Unused Normal     NIL                 Unused Normal             No Credit Card Sales                     -                N      N            -      Benny Wong : 2826-9228 (Email: sales@pacific-leisure.com.hk)
9B        Unused Normal     NIL                       No      TP                                                   O                N      N            -      Benny Wong : 2826-9228 (Email: sales@pacific-leisure.com.hk)
9W+       (i) Unused &      (i) Unused &     (i) Unused &     AX CA TP VI                                         D+O               Y      -          50%      Shailesh Bhave                            Guru Satardekar /Rethesh
          Partially Used    Partially Used   Partially Used                                                                                                    (91)22-2856-0499                          (91)22-5698-6000
          Normal            Normal           Normal                                                                                                            (Email: sbhave@jetairways.com)            (Email: gadepally@jetairways.com)
          (ii) Unused       (ii) Unused      (ii) Unused &
          Refundable        Refundable       Partially Used
          Special           Special          Market Fare
AA        Unused Normal     Unused Normal    Normal & Special AX CA VI TP (SOF)          CB DC DS ER                D               Y      Y          50%      For refund : (Email: apac.refunds@aa.com)   Julie Chiang            3678-8500
                                                                                                                                                               For ADM: (Email: apac.adm@aa.com)           Winnie Kwan
AC        All Refundable    All Refundable   Unused Normal & AX TP (SOF)                 CA DC VI                   -               Y      N            -      Winnie Liu               2867-8245          Eliza Wong              2867-8286
          Ticket            Ticket            Partially Used
                                                GDS Fare
AF        All Refundable    All Refundable          No       AX CA DC TP VI                                         O               N      -       35% + 1ST Diggale Tsang            2501-9545            Agency help desk        2808-2178
          Ticket            Ticket               (unless                                                                                             leg on
                                               authorized)                                                                                           AF/KL
                                                                                                                                                    except
                                                                                                                                                   issuance
                                                                                                                                                   ticket on
                                                                                                                                                    AZ/XM
                                                                                                                                                    sectors
AI        Unused Normal     Unused Normal     Unused Normal   AX DC TP                                             O                Y      N            -    Ms Meenu                 2522-9315            Ms Sukhjeet Kaur     2522-9257
AM        NIL               NIL               Unused Normal   AX                                                  D+O               Y      N          50%    Mrs Lucia G, Gonzalez Meza :                  Alvaro Montes Uriegas :
                                                                                                                                                             (52 55) 9132-5234                             (52 55) 9132-4865
                                                                                                                                                             (Email : lgonzalezm@aeromexico.com.mx)        (Email:amontesu@aeromexico.com.mx)
AR        NIL               NIL                     No                       No Credit Card Sales                   O               N      N            -    Karli Wong               2830-4832            Simon Yung              2830 4877

AV        Unused Normal     NIL               Unused Normal AX                                                      -               N      N          50%      Benny Wong : 2826-9228 (Email: sales@pacific-leisure.com.hk)
AY+       Unused Normal     NIL                      No                          AX CA DC TP VI                     -               Y      N          50%      Connie Lio              2117-1238         Lucia Kwan                2117-1238
BA        All Refundable    All Refundable      All Tickets AX CA CB DC EC ER TP                                    O               Y      N            -      Erica Tam               2822-9985         Joannie Leung             3071-5083
          Ticket            Ticket                          VI XS (SOF)
BD        All Refundable    All Refundable   Normal & Special AX CA DC EC TP VI                                   D+O               N      N          50%      Ada Kwan                 2111-9831          Ada Kwan                2111-9831
          Ticket            Ticket
BG        NIL               NIL                    No                     No Credit Card Sales                      -               N      -            -      Mr Jiban Krishna Datta   2724-8464          Ar Man                  2721-5393
BI        Unused Normal     NIL               Unused Normal               No Credit Card Sales                      O               N      N            -      Karli Wong               2830-4810          Alan Lau                3678 2034
BR+       Unused Normal &   NIL               Unused Normal   AX CA DC JC TP VI                                     O               N      N          33%      Melissa Wong             2810-9010          Melissa Wong            2810-9010
          Unused Special
BT        NIL               NIL                    No                        No Credit Card Sales                 D+O               N      N       at least one William Wang (Email : wwang@aviareps.com)
                                                                                                                                                   BT coupon
                                                                                                                                                     per TKT
CA        All Refundable    All Refundable    Published Fare & AX CA DC TP VI (SOF)                               D+O               N      N             -      Kennis Tsui              3970-9132       Phibie Lam                3970-9122
          Ticket            Ticket           Special(where fare
                                             rules allow free-of-
                                                 charge date
                                                   change)
CI+       Unused Normal     NIL                Unused Normal      AX CA DC TP VI (SOF)                              O               N      N          50%      Yeung Yuk Hing           2810-1028          Aurora Lam /            2843-9800
                                                                                                                                                                                                           Claudia Lok



                                                                                                                                                                                                                                     1
Airline           GDS Auto Refund                     GDS Reissue                 Credit Card Acceptance                  VMPD (D)       BSPlink ADM         Ticketing        Accounting              Accounting         Ticketing             Ticketing
                                                                                                                            and/or       Online Dispute in    Airline        Contact Person           Contact No       Contact Person         Contact No
                                                                                                                          VMCO (O)       BSPlink             Selection
                                                                                                                        Implementation   Implementation


                Cash                 Credit                             Please refer to "GDS         BSPlink Refund                      HK         MO
                                                                        Auto Refund - Credit"        Application Only

CO        Unused Normal &      Unused Normal &           All Tickets   AX CA DC TP VI (SOF)     JC                          D+O               Y      N         50%       Mr Zhang Mao
                                                                                                                                                                         Lawrence Cheng        2237-6991             Shenzhen Sales office 3198-5777
                                                                                                                                                                                                                     Reservations
          Unused Special       Unused Special                                                                                                                            (86 28) 65393824                            (86 755) 83274004
                                                                                                                                                                                                                     department
CX        Unused & Partially   Unused & Partially     (I) Unused &    AX CA DC JC TP VI                                       O               N      N           -       zhangmao2033398@163.com
                                                                                                                                                                         Report & Refund                             szx@scal.com.cn
                                                                                                                                                                                                                     Joyce Ma              2747-5804
          Used Normal &        Used Normal &         Partially Used (SOF)                                                                                                (Email : HKBSPAGT@cathaypacific.com)
          Special (except      Special (except            Normal
          VMCO,                VMCO,                  (ii) Unused &
          downgrade, lost &    downgrade, lost &     Partially Used
          MFOP tkt)            MFOP tkt)            Market Fare that
                                                    involve interline
                                                          sectors
CY        Unused Normal        NIL                  Unused Normal                 No Credit Card Sales                       -                N      N            -     Benny Wong : 2524-3233 (Email: sales@pacific-leisure.com.hk)
CZ        Unused Normal &      Unused Normal &              No        AX CA DC TP VI (SOF)                                  D+O               N      N        largest   Wondy Liu               2864-1216         Winnie Hon               2864-1270
          Unused               Unused                                                                                                                        sector A/L
          Refundable           Refundable
          Special              Special
DG        Unused Normal        NIL              Unused Normal                   No Credit Card Sales                          -               N      N           -       Benny Wong : 2826-9228 (Email: sales@pacific-leisure.com.hk)
DL        All Refundable       All Refundable  Unused / partially      AX CA DC EC TP VI CB DS ER                             D               N      N         50%       Jenny Chan              2848-1216         Reservations &          2810-4288
          Ticket               Ticket            used Normal           (SOF)                                                                                                                                       Ticketing Dept
EK+       All Refundable       All Refundable  Unused & Partially      AX CA DC TP VI                                         D               N      N           -       Queenie Lam             2801-8767         Anna Liu                2801-8777
          Ticket (except       Ticket (except    Used Normal
          VMPD)                VMPD)
ET        All Refundable       All Refundable   Unused Normal          AX CA DC VI                                            O               N      N           -       Jeffrey Tang              2117-0233         Catherine Cheng       2117-0233
          ticket (except       Ticket (except
          VMCO)                VMCO)
EY        All Refundable       All Refundable      Normal              AX CA VI                                               -               Y      Y           -       EY head office                              Ellen Wong            3188-1513
          Ticket               Ticket
FI        Unused Normal        NIL              Unused Normal                        No Credit Card Sales                     -               N      N           -       Benny Wong : 2826-9228 (Email: sales@pacific-leisure.com.hk)
FJ        Unused Normal        NIL              Unused Normal                        No Credit Card Sales                     D               Y      -           -       David Prasad                                 Christine Wong
                                                                                                                                                                         (Email: davidp@airpacific.com.fj)            (Email: cwong@toureast.net)
FM        Unused Normal        NIL                        No           TP                                                    O                N      N           -       Emma Lu                     3105-0600        James Yang          3105-0600
FT        NIL                  NIL                   Unused Normal                   No Credit Card Sales                   D+O               N      N         100%      Ms Marin Khamklang          (855) 2372-3962- Ms Nidlawan         (66)2265-5575
                                                                                                                                                                                                     64               Saisakha
GA+       Unused Normal        Unused Normal              No           AX CA DC TP VI (SOF)                                   O               N      -           -       Mr. Monty                   2846-4371        Mr. Mark Hui        2846-4372
GF        Unused Normal        Unused Normal         Unused Normal     AX CA DC VI TP                                         O               N      N         50%       Nipon Suddhidhanakool (Email: Nipon.suddhidhanakool@gulfair.com)
HA        Unused Normal        NIL                        No                        No Credit Card Sales                      O               N      -           -       Carrie Fujii                                 Dana Burruss        1-808-836-66781
                                                                                                                                                                         (Email: carrie.fujii@hawaiianair.com)
HM        TBA                  TBA                       TBA           AX CA DC VI                                           O                N      N           -       Benny Wong : 2826-9228 (Email: sales@pacific-leisure.com.hk)
HR        All Refundable       All Refundable       Unused & Partially CA VI                                                D+O               Y      Y           -       Diana Kourad                                 Anabela Lee         3528-6863
          Ticket               Ticket                 Used Normal                                                                                                        d.kourad@hahnair.com

HX+       Normal & Unused Normal & Unused Unused & Partially AX CA JC VI                                                      O               N      N         30%       Cody Wong                 3151-1895         Ticketing Office      3923-7399
          Special        Special          Used Normal &
                                           Special (except
                                            group tickets)

HO        Unused Normal &      NIL                          No         TP                                                     -               N      N           -       Wang Guang Qing           2598-1881         Li Ping               2598-1881
          Unused Special
HY        Unused Normal        NIL                   Unused Normal                   No Credit Card Sales                     -               N      N         50%       Benny Wong : 2826-9228 (Email: sales@pacific-leisure.com.hk)
IC        Unused Normal        NIL                        No                                N.A.                              -               N      N           -       Ms Meenu                   2522-9315        Ms Sukhjeet Kaur      2522-9257
IG        Unused Normal        NIL                   Unused Normal                   No Credit Card Sales                     -               Y      Y           -       Benny Wong : 2826-9228 (Email: sales@pacific-leisure.com.hk)
IT        Unused Normal        Unused Normal         Unused Normal VI CA TP                                                   D               N      N         100%      Ms Archana Naik                             Ms. Nevcivan Cetiner
                                                                                                                                                                         (Email: archana.naik@flykingfisher.com)     (Email:
                                                                                                                                                                                                                     nevcivan.cetiner@flykingfisher.com)
JJ        NIL                  NIL                  No                 AX CA VI                                             D+O               N      N         100%      Francisco Molina                            Anete Souza
                                                                                                                                                                         (Email: francisco.molina@tam.com.br)        (Email: anete.souza@tam.com.br)
JL+       All Refundable       All Refundable       Unused & Partially AX CA DC JC TP VI                                      O               Y      Y         50%       Anna Jim : 3919-1280 (Email: anna.jim@jal.com)
          Ticket (except       Ticket (except        Used Normal & (SOF)
          VMCO,                VMCO,                  Market Fare
          downgrade,lost)      downgrade,lost)

                                                                                                                                                                                                                                             2
Airline           GDS Auto Refund                     GDS Reissue                   Credit Card Acceptance                VMPD (D)       BSPlink ADM         Ticketing        Accounting             Accounting         Ticketing            Ticketing
                                                                                                                            and/or       Online Dispute in    Airline        Contact Person          Contact No       Contact Person        Contact No
                                                                                                                          VMCO (O)       BSPlink             Selection
                                                                                                                        Implementation   Implementation


                Cash                 Credit                            Please refer to "GDS          BSPlink Refund                      HK         MO
                                                                       Auto Refund - Credit"         Application Only

KA        Unused & Partially   Unused & Partially     (I) Unused &    AX CA DC JC TP VI                                       O               N      N         50%       Mr ZhangRefund
                                                                                                                                                                         Report & Mao                               Shenzhen Sales office 2747-5804
                                                                                                                                                                                                                    Joyce Ma
          Used Normal &        Used Normal &         Partially Used (SOF)                                                                                                (Email: 65393824
                                                                                                                                                                         (86 28) HKBSPAGT@cathaypacific.com)        (86 755) 83274004
          Special (except      Special (except            Normal                                                                                                         zhangmao2033398@163.com                    szx@scal.com.cn
          VMCO,                VMCO,                  (ii) Unused &
          downgrade, lost &    downgrade, lost &     Partially Used
          MFOP tkt)            MFOP tkt)            Market Fare that
                                                    involve interline
                                                          sectors
KC        NIL                  NIL                          No                 No Credit Card Sales                           O               N      N           -       Elmira Kushembayeva      (7 727) 2584135
KE+       All Refundable       Unused Normal              Normal      AX CA DC JC TP VI                                       -               N      N           -       Julia Oh                 2733-7116       Fare Desk              2733-7122
          Ticket                                                      (SOF)
KL        All Refundable       All Refundable              No         AX CA DC EC JC TP VI                                    O               Y      N       35% + 1ST Leo Lau                   2808-2138          Agency help desk     2808-2178
          Ticket               Ticket                    (unless                                                                                               leg on
                                                       authorized)                                                                                             AF/KL
                                                                                                                                                              except
                                                                                                                                                             issuance
                                                                                                                                                             ticket on
                                                                                                                                                              AZ/XM
                                                                                                                                                              sectors
KQ        Unused Normal        NIL                        No          AX CA DC TP VI                                          O               N      N          50%    Sonija Ho                 2830 4832          Liu Wai Keung          3678 2000
LA        Unused Normal        NIL                   Unused Normal                No Credit Card Sales                        D               N      -          100%   BSP : Valentina Malbran                      Valentina Malbran
                                                                                                                                                                       (Email: valentina.malbran@lan.com)           (56-2) 5652617
                                                                                                                                                                       Refund: Manuel Fernadez                      (Email: valentina.malbran@lan.com)
                                                                                                                                                                       (Email: manuel.fernandez@lan.com)
LH        All unused           All unused           Unused & Used     AX CA CB DC EC TP VI                                    O               N      N                  Louise Cheng             2116-1100         Louise Cheng         2116-1100
          Refundable tickets   Refundable tickets   Normal & Market   (SOF)                                                                                              (Refund/ADCM)
          ( incl. publish /    ( incl. publish /    Fare **
          market / Corp        market / Corp
          fares )              fares )
LW        Unused Normal        NIL                  Unused Normal            No Credit Card Sales                             -               N      -           -       Benny Wong : 2826-9228 (Email: sales@pacific-leisure.com.hk)
LX        All Refundable       All Refundable       Unused & Used AX CA CB DC EC JC TP                                        O               Y      -         50%       Anne Cheung             2846-6429         Angela Chan           2846-6308
          ticket (except       ticket (except       Normal & Market VI
          paper ticket,        paper ticket,            Fare
          downgrade, lost &    downgrade, lost &
          MCO for group        MCO for group
          payment)             payment)
                                                                              (Normal & Published Promotional Fare)

LY+       Unused Normal        NIL                  Unused & Partially         No Credit Card Sales                           O               Y      N           -       Kitty Wong               2522-9771         Edith Tam            2380-3362
                                                      used Normal /
                                                     Special (where
                                                     fare rules allow
                                                    with date change
                                                         charge)
MD        Normal               NIL                   Unused Normal AX CA DC VI                                              D+O               Y      Y            -     Benny Wong : 2826-9228 (Email: sales@pacific-leisure.com.hk)
MF        Unused Normal &      NIL                          No                 No Credit Card Sales                          -                N      -        largest   Li Wenbin               2865-5626         Hu Nan                 2512-0818
          Unused                                                                                                                                             sector A/L Candy Yiu               2512-0160
          Refundable
          Special
MH        Unused Ticket        Unused Ticket                         AX CA DC TP VI (SOF) ER                                D                Y      N         50%       Allan Tong               2916-0195         Anna Lui             2916-0111
MK+       Unused Normal &      NIL                   Unused Normal                No Credit Card Sales                      D+O               N      -         50%       Carol Yeung              3906-6288         Stephanie Shum       2523-1113/4
          Unused Special                                                                                                                                                 Rita Li                  2523-5048




                                                                                                                                                                                                                                           3
Airline            GDS Auto Refund               GDS Reissue                 Credit Card Acceptance               VMPD (D)       BSPlink ADM         Ticketing         Accounting             Accounting         Ticketing               Ticketing
                                                                                                                    and/or       Online Dispute in    Airline         Contact Person          Contact No       Contact Person           Contact No
                                                                                                                  VMCO (O)       BSPlink             Selection
                                                                                                                Implementation   Implementation


                 Cash               Credit                         Please refer to "GDS      BSPlink Refund                      HK         MO
                                                                   Auto Refund - Credit"     Application Only

MU        All E-Ticket        All E-Ticket     Unused & Partially AX CA TP VI (SOF)                                   O               N      N        largest   Mr Zhang Mao
                                                                                                                                                                Beth Ho              2972-9286               Shenzhen Sales office 2972-9255
                                                                                                                                                                                                             Iris Ng
                                               Used normal (with                                                                                     sector A/L (86 28) 65393824                             (86 755) 83274004
                                                    & without                                                                                                   zhangmao2033398@163.com                      szx@scal.com.cn
                                                    additional
                                                   payment) &
                                                Special (where
                                                fare rules allow
                                                 free-of-charge
                                                  date change)
NH+       All Refundable      All Refundable        All Tickets   AX CA DC JC TP VI                                 D+O               N      N         50%        Katie Wong                2848-4111        Polly Tse              2810-7100
          Ticket              Ticket                                                                                                                                                                         Gary Cheng
NX+       Unused Normal       NIL               Unused Normal                              AX CA JC VI                O               N      N           -        Viggie Chan                                Victoria Un
                                                                                                                                                                  (853) 8396-6938                            (853) 8396-6888
                                                                                                                                                                  (Email: viggie@airmacau.com.mo)            (Email: szvictoria@airmacau.com.mo)
NZ        Unused Normal & Unused Normal & Unused & Partially      AX CA DC TP VI (SOF)                                -               Y      N         50%        George Chau               2862-8133        George Chau             2862-8133
          Unused Special   Unused Special   Used Normal &
                                            Special
OM        Unused Normal    NIL               Unused Normal        TP                                                  -               N      -           -        Benny Wong : 2826-9228 (Email: sales@pacific-leisure.com.hk)
OS        Unused Normal    NIL               Unused Normal                    No Credit Card Sales                    -               N      N         50%        Thomas Mung             2525-5221         Thomas Mung              2525-5221
OU        Unused Normal    NIL               Unused Normal                    No Credit Card Sales                    -               Y      Y           -        Benny Wong : 2826-9228 (Email: sales@pacific-leisure.com.hk)
OZ+       Normal & Special Normal & Special Normal & Special      AX CA DC TP VI (SOF)                                -               N      N           -        May Kwan                2523-3521         Esther Kim               2523-0855
PG+       Unused Normal & Unused Normal &    Unused Normal        CA VI                                               O               N      N                   Somjai Pajjaivanijkij   66-2265-5930      Waewta Poklin            66-2265-5678
          Unused Special   Unused Special                                                                                                                                                                   Hidetochi Ochiai
                                                                                                                                                                                                             (Email: hidetoshi.ochi@bangkokair.co.th)
PK        NIL                 NIL               Unused Normal     AX CA VI                                            -               N      -         50%        Ahmed Imam                2368-9328        Agnes Lai               2366-4770
PR+       All Refundable      All Refundable    Unused Normal     AX CA DC JC TP VI                                   O               N      N           -        Elizabeth                 2301-9200        Betty Cheung            2301-9352
          Ticket              Ticket                              (SOF)                                                                                           Julie Ang                 2301-9209
                                                                                                                                                                  Refund: Joly Chu          2301-9355
PS        All Refundable      All Refundable   Normal & Special                No Credit Card Sales                   -               N      N         50%        Sophia Chan               3188-1242        Sophia Chan             3188-1242
          Ticket              Ticket
PX+       Subject to fare     NIL              Subject to fare                 No Credit Card Sales                   -               N      N           -        Veona Ng (Email: veonang@tam.com.hk)       Mr CC Tam(Email: cctam@tam.com.hk)
          rules applied                        rules applied                                                                                                      Tracy Ng (Email: tracyng@tam.com.hk)
QF+       All Refundable      NIL                Unused Normal    AX CA DC TP VI                                    D+O               N      N       Ref to QF    Savina Leung              2842-1443        Cherry Tsang            2822-9075
          Ticket                                                  (SOF)                                                                              guidelines
QR         Normal & Special   Normal           Unused & Partially AX CA DC TP VI                                      -               N      N          50%       Anna Leung                2160-1831        Linda Lai               2160-1821
                                                 Used Normal

RA        NIL                 NIL               No                       No Credit Card Sales                         O               N      -           -        Anar Bajracharaya         2375-2180        Barun S. Rawal          2375-3151
RJ        Normal & Special    NIL         Unused & Partially             No Credit Card Sales                         D               N      -         50%        Kitty Kao                 2861-1811        Helen Wong              2804-1203
          (E ticket only)                  Used Normal &
                                              Special
S7        Unused Normal   NIL              Unused Normal                 No Credit Card Sales                         -               N      N           -        Benny Wong : 2826-9228 (Email: sales@pacific-leisure.com.hk)
SA        Unused Normal   Unused Normal   Unused & Partially AX CA DC JC TP VI                                        O               N      N         50%        Martin Tam              2167-0228         Anna Cheung              2167-0233
                                           Used Normal & (SOF)
                                              Special
SB        Unused Normal   NIL              Unused Normal CA VI TP                                                     -               N      N           -        Benny Wong : 2524-3233 (Email: sales@pacific-leisure.com.hk)
SK        Unused Normal & Unused Normal &          #         AX CA DC TP VI                                           -               N      -         50%        Jeffrey Kwok            2865-1380         Aida Hung                2865-1370
                                                No
          Unused          Unused
          Refundable      Refundable
          Special         Special
SQ+       Unused Normal   Unused Normal   Unused & Partially AX CA DC TP VI (SOF) ER                                  O               N      N         50%        Ellen Fung                2863-1872        Maggie Ng / Ellris      2529-6821
                                            Used Normal                                                                                                                                                      Fung

SU        Unused Normal       Unused Normal     Unused Normal     AX CA DC TP VI                                    D+O               Y      N         50%        Mr Marat Saginashvili    2537-2611         Beckay Tsoi             2537-2611
SV        Unused Normal       NIL                    No                       No Credit Card Sales                   O                N      -           -        Nora Dahlan                                Mr Azizan Rashid        (60) 3-2166-4488
                                                                                                                                                                  (Email: dfosupvkul@saudiairlines.com)




                                                                                                                                                                                                                                       4
Airline            GDS Auto Refund                  GDS Reissue                    Credit Card Acceptance                   VMPD (D)        BSPlink ADM           Ticketing         Accounting               Accounting           Ticketing             Ticketing
                                                                                                                              and/or        Online Dispute in      Airline         Contact Person            Contact No         Contact Person         Contact No
                                                                                                                            VMCO (O)        BSPlink               Selection
                                                                                                                          Implementation    Implementation


                Cash                Credit                              Please refer to "GDS        BSPlink Refund                          HK           MO
                                                                        Auto Refund - Credit"       Application Only

TG+       Unused Normal &     Unused Normal &     Unused & Partially AX CA DC TP VI (SOF)         ER JC                          O               N        N          50%       Mr Zhang Mao
                                                                                                                                                                               Doris Tse            2179-7736                Shenzhen Sales office 2179-7700
                                                                                                                                                                                                                             Winson Wong
          Unused Special      Unused Special      Used Normal                                                                                                                  (86 28) 65393824                              (86 755) 83274004
                                                                                                                                                                                                                             Sicily Yau
          (Except VMCO,       (Except VMCO,                                                                                                                                    zhangmao2033398@163.com                       szx@scal.com.cn
                                                                                                                                                                                                                             Faustina Lee
          reissued ticket &   reissued ticket &
          downgrade)          downgrade)
TK        Unused Normal       Unused Normal       Unused Normal        AX CA DC VI (SOF)                                        O                N        -            -       Ms Selin Denizci        3101-0591         Stella Ng                  2861-3111
TP        Unused Normal       NIL                 Unused Normal        AX CA DC VI                                              -                N        N            -       Benny Wong : 2524-3233 (Email: sales@pacific-leisure.com.hk)
UA+       Unused Normal &     Unused Normal &     Unused & Partially   AX CA DC TP VI (SOF)       CB DS ER                     D+O               Y        Y          50%       Judlith Ng              3129-2293         Agency Desk                2801-8008
          Unused Special      Unused Special      Used Normal &        (TP - refund via BSPlink
          (Except VMCO,       (Except VMCO,       Special              only)
          VMPD, ticket over   VMPD, ticket over
          1 year, reissued    1 year, reissued
          ticket and          ticket and
          downgrade)          downgrade)
UL        Normal              Normal                     No          AX CA VI                                                   O                N        N            -       Samanthan Chi              2801-5180          Tammy Lau              2521-0708
UN        NIL                 NIL                        No          AX CA DC VI                                               D+O               Y        -            -       Tatiana Pavlova            7(495) 2290339     Anna Malyavina         7(495) 9378457
UO+       Normal & Unused     Normal & Unused     Unused & Partially AX CA DC VI                                                O                N        N          30%       Connie Wong                3151-1884          Ticketing Office       3923-7399
          Special             Special              Used Normal &
                                                   Special (except
                                                    group tickets)

US        All Refundable      All Refundable      Normal & Special AX CA DC TP VI                                              D+O               Y        N            -       Sophia Chan                2375-4775          Sophia Chan            2375-4775
          Ticket              Ticket
VN+       All Refundable      All Refundable       New Fare must       AX CA VI                                                  O               N        N            -       Fanny Lam                  2810-4896          Vivien Tang            2810-6680
          Ticket              Ticket                equal or more
                                                  than the old fare
VS        Unused Normal & Unused Normal &         Unused Normal &      AX CA DC EC TP VI                                       D+O               Y        N            -       Susana Noronha             2532-3048          Contact Centre         2532-6060
          Unused Special  Unused Special           Unused Special      (SOF)
VV        Unused Normal       Unused Normal              No            AX CA VI                                                  -               Y        N            -       Benny Wong : 2826-9228 (Email: sales@pacific-leisure.com.hk)
WY        Unused Normal       NIL                  Unused Normal       CA DC VI                                                  -               N        N          50%       Benny Wong : 2826-9228 (Email: sales@pacific-leisure.com.hk)
YO        Unused Normal       NIL                        No            CA TP VI                                                  -               N        N            -       Benny Wong : 2826-9228 (Email: sales@pacific-leisure.com.hk)
ZH        Unused Normal & NIL                      Unused Normal                     No Credit Card Sales                        O               N        N        largest     Chen Chen               2581-0583         Wing Lau                   2815-0581
          Unused                                                                                                                                                  sector A/L
          Refundable
ZI        Special
          Unused Normal   NIL                      Unused Normal                     No Credit Card Sales                         -              N        N            -       Benny Wong : 2826-9228 (Email: sales@pacific-leisure.com.hk)

Notes:
(SOF) denotes that the Airlines accepts Signature-On-File on American Express credit cards put on condition that :
(i) the issuing Agent has signed the SOF agreement with AE card centre
(ii) the cardholder has registered his participation in SOF with the Agent

         Published promotional & discounted fare
         50%, Accepted for FT/084(Siem Reap Airways International), PG. Tickets stock can be used for all flight without having PG.Sector
         Re-issue of ticket through GDS for Malaysia Airlines ticket stock is allowable for all kind of tickets with applicable re-issue fee and/or penalty (if any), except partially used market fare ticket and group ticket, issued in Hong Kong and Macau

         1st intercontinental flight on LH & 50% on LH ( if no intercontinental flight for whole journey )
**        some cases for market fare may need written authorization from LH sales office
#         Except for intercontinental ticket class code C,D,J,Y,S & E

+         Require Submission of Supporting Documents (1. Auto refund 2. reissued ticket 3. Seamen Ticket)




                                                                                                                                                                                                                                                      5
                                                                                                                                                                                 BSP Refund Grid                  Automated BSP Refund Grid:
                                                                                                                                                                                                                     Abacus : Y/MKT/HK1/P24
A/L   REFUND W/ BSP - USE AUTO REFUND                                                          REFUND W/ AIRLINE - USE BSPlink REFUND APPLICATION
                         Types of Ticket                                                             Refund Time Frame
                                                                              CC               Special         Partial        Interline      OTHERS
3U    Unused Normal                                                           -                2 mths          2 mths         2 mths         1 yr
5L    Unused Normal                                                           -                3 mths          3 mths         6 months       1 yr
9B    Unused Normal                                                           -                -               3 mths         -              1 year
9W    Unused & Partially Used Normal / Unused Refundable Special              N/A              1 wk - 2 wks    1 wk - 2 wks           -      Lost - 1year(date of issue) / downgraded 1wk - 2wks
AA    Unused Normal                                                           3 mths           3 mths          3 mths         3 mths         Lost - 6 mths downgraded - 3 mths
AC    All Refundable Ticket                                                   2 mths           2 mths          2 mths         2 mths         Other Cases - 3 mths
AF    All Refundable Ticket                                                   3 mths           3 mths          3 mths                 -
AI    Unused Normal                                                           3 mths           3 mths          3 mths         6 mths         Lost - 6 mths
AM    NIL                                                                     3 mths           3 mths          3 mths         3 mths         3 mths
AR    NIL                                                                     -                3-4 mths        3-4 mths       -              1 year
AV    Unused Normal                                                           -                3 mths          3 mths         1 yr           1 year
AY    Unused Normal                                                           3 mths           3 mths          3 mths         3 mths         3 mths
BA    All Refundable Ticket                                                   3 mths           3 mths          3m             3 mths         Lost 3-6 mths
BD    Unused Normal                                                           2 mths           1 mth           1 mth          2 mths         6 mths
BG    NIL                                                                     -                1 mth           1 mth          2 mths         3 mths
BI    Unused Normal                                                           N/A              3 wks - 2 mths  3 wks - 2 mths 3 wks - 2 mths Other Cases - 3 wks -2 mths
BR    Unused Normal & Unused Special                                          1 mth            1 mth           1 mth                  -      Lost - 4-5 mths
BT    NIL                                                                     1 mth            1 mth           1 mth          1 mth          1 mth
CA    All Refundable Ticket                                                   1 mth            1 mth           1 mth          1 mth          1-18 mths
CI    Unused Normal                                                           10 days          10 days         10 days                -
CO    Unused Normal & Unused Special                                          7 working days   3 weeks         3 weeks        1.5-2 mths     3 mths
      Unused & Partially Used Normal & Special (except VMCO,
CX    downgrade, lost & MFOP tkt)                                             2 weeks          2 weeks           2 weeks                -
CY    Unused Normal                                                           -                -                 3 months      6 mths          6 mths
CZ    Unused Normal & Unused Refundable Special                               2 mths           2 mths            2 mths        2 mths          18 mths for lost tickets
DG    Unused Normal                                                           -                3 mths            3 mths        6 mths          1 Year
DL    All Refundable Ticket                                                   2-3 mths                -                 -            -         Lost - more than 12 mths
EK    All Refundable Ticket (except VMPD)                                     1 mth            1 mth             1 mth         1 mth           Other Cases - 1 mth
ET    All Refundable ticket (except VMCO)                                     2-3 weeks        2-3 weeks         2-3 weeks     2-3 weeks       4 mths
                                                                                                                                               Lost - 4 month from applicatin date for EY closed
                                                                                                                                               ticket and 6 month for OAL closed ticket
EY    All Refundable Ticket                                                   15 days          15 days           15 days       15 days         Downgraded ticket : 15 days via ACM, no refund
FI    Unused Normal                                                           -                -                 3 mths        6 mths          6 mths
FJ    All Refundable Ticket                                                   4 weeks          4 weeks           4 weeks       4 weeks         4 weeks
FM    Unused Normal                                                           -                1 mth             1 mth         1 mth           Lost - 18 mths
FT    NIL                                                                     1.5 mths         1.5 mths          1.5 mths      1.5 mths        6 mths
GF    Unused Normal                                                           2-4 weeks        2-4 weeks         2-4 weeks            -        Lost - 3 mths after blacklist
HA    Unused Normal                                                           1 week           1 mth             3 weeks       2 mths          4 mths
HR    All Refundable Ticket                                                   -                3 mths            3 mths        3 mths          6-12 mths
HX    Normal & Unused Special                                                 1 mth            1 mth             1 mth         2 mths          2 mth (Lost ticket - 3 mths)
HY    Unused Normal                                                           -                3 mths            3 mths        1 year          1 year
IG    Unused Normal                                                           -                -                 3 mths        3 mths          1 year
IT    Unused Normal                                                           immediate        immediate         2 mths        immediate       2 months
JJ    Nil                                                                     30-40 days       30-40 days        30-40 days    30-40 days      30-40 days
JL    All Refundable Ticket (except VMCO)                                     1.5 mth          1 mth             1 mth                -        Lost - 6 mths/Other Cases - 2 mths
      Unused & Partially Used Normal & Special (except VMCO,
KA    downgrade, lost & MFOP tkt)                                             2 weeks          2 weeks           2 weeks              -
KC    NIL                                                                     2 weeks          2 weeks           2 weeks       2 weeks       2 weeks
KE    All Refundable Ticket                                                   1-2 mth          1-1.5 mths        1-1.5 mths    1-1.5 mths    Other cases - 4-5 mths
KL    All Refundable Ticket                                                   1-2mths          1-2mths           1-2mths       1-2mths       Lost- 1-2mths after tkt exp
KQ    Unused Normal                                                           -                3 mths            3 mths        6 mths        Other cases - 1 year
LA    Unused Normal                                                           -                10 working days                 10
                                                                                                                 10 working days working days10 working days
      All Unused Refundable tickets ( incl. publish / market / Corp fares )
LH                                                                            10 weeks         10 weeks          10 weeks      12 weeks        Lost doc: 1 year
LW    Unused Normal                                                           -                -                 2 mths        -               Los cases - 3 moths
LX    All Refundable ticket                                                                       3 months                     4 mths          Lost - 1 year
LY    Unused Normal                                                           3 mths           3 mths            3 mths        3 mths          Other cases - 3 mths
MD    Normal                                                                  -                3 mth             3 mth         3 mth           Other Cases - 3 mths
MF    Unused Refundable Special                                               -                1 mth             1 mth         1 mth           18 mths
MH    Unused Ticket                                                           4 weeks          3 weeks           2-3 weeks     2 mths          Other cases - 4 mths
MK    Unused Normal & Unused Special                                          -                1 mth             1 mth         1 mth           Lost - 6 mths after expiry of validaty of ticket
MU    All E-ticket                                                            2-6 mths         2 mths            2 mths        2 mths          by Case
NH    All Refundable Ticket                                                   2 mths           2 mths            2 mths        2 mths
NX    Unused Normal                                                           2 weeks          2 weeks           2 weeks       2 weeks         Other cases - 2 weeks
NZ    Unused Normal & Unused Special                                          3 mths           3 mths            3 mths        3 mths          Other cases - 3-6 mths
OM    Unused Normal                                                           -                -                 3 mths        -               Other Cases - 3 mths
OS    Unused Normal                                                           3 mths           3 mths            3 mths        3 mths          Other cases - 3 mths
OU    Unused Normal                                                           -                -                 3 mths        3 mths          1 Year
OZ    Normal & Special                                                        3 mths           3 mths            3 mths        3 mths
PG    Unused Normal & Unused Special                                                 -         1.5 mths          1.5 mths      1.5 mths        6 mths
PK    NIL                                                                         2 mths       2 mths            2 mths        2 mths          Other cases - 13 mths
PR    All Refundable Ticket                                                   2 mths           2 mths            2 mths               -        Lost - 6 mths / Downgrade - 2 mths
PS    NIL                                                                     3 mths           3 mths            3 mths        3 mths          3 mths
QF    All Refundable Ticket                                                   2-3 weeks        2-3 weeks         2-3 weeks     2-3 weeks       Other cases - 2-3 weeks
QR    Normal & Special                                                        3 mths           3 mths            3 mths        3 mths          1 year
RA    NIL                                                                     2 mths           2 mths            2 mths        2 mths
RJ    Normal & Special (E-ticket only)                                        -                3 mths            3 mths        3 mths          Lost - 1 year / Downgrade - 2 weeks (Interline down
                                                                                                                                               grade must be after authority from other airlines)
S7    Unused Normal                                                           -                TBA               TBA           TBA             TBA
SA    Unused Normal                                                           4 weeks          4 weeks           4 weeks       4 weeks         Lost/Downgrade - min 2 mths
SB    Unused Normal                                                           -                -                 3 months      6 mths          6 mths
SK    Unused Normal & Unused Refundable Special                               1 mth            1 mth             1 mth         3 mths          Other cases - 3 mths
SQ    Unused Normal                                                           1.5 mths         1.5 mths          1.5 mths      1.5 mths        Other cases - 3 mths
SV    Unused Normal                                                           -                2 weeks           2 weeks       1 mth           Other cases - 2 weeks
      Unused Normal & Unused Special (Except VMCO, reissued ticket
TG    & downgrade)                                                            2-3 mths         2-3 mths          2-3 mths             -
TK    Unused Normal                                                           1.5 mths         1.5 mths          1.5 mths      1.5 mths        1.5 mths
TP    Unused Normal                                                           -                -                 3 mths        6 mths          6 mths
      Unused Normal & Unused Special (Except VMCO, VMPD, ticket
UA    over 1 year, reissued ticket and downgrade)                             2 mths           2 mths            2 mths        2 mths          Lost - 4 mths
UL    Normal                                                                  3 mths           3 mths            3 mths        1-2 mths        2 mths after black list
UN    NIL                                                                     1 mth            1 mth             1 mth         1 mth           1 mth
UO    Normal & Unused Special                                                 1 mth            1 mth             1 mth         2 mths          2 mth (Lost ticket - 3 mths)
US    Unused Normal                                                           3 mths           3 mths            3 mths        3 mths          Lost - 90 days/downgraded - 7 days
VN    All Refundable Ticket                                                   3 mths           3 mths            3 mths        3 mths          Lost - 6 mths after one year of tkts issue date
                                                                                                                                               (Market Fare Tkt : Refer Fare List, Normal Tkt :
                                                                                                                                               $250.00 Refund Charge (Int'l) 10% on fare
                                                                                                                                               (domestic))
VS    Unused Normal & Unused Special                                          3-6 mths         3 mths            3 mths                 -

      Date : 9/10/2011                                                                                                                                                                               The above information is for reference ony.
                                                                                                  Eligibility Time Frame for Refund
AL   Published fare                                      Market fare                                   Refund unused tax &                  fees                                                          Other charge
                                                                                                       surcharges
3U   2 yrs from date of ticket issue                     1 yr from the date of issue                   Yes                                  Yes, Rebooking fees & Refund charge
5L   1 year                                              1year                                         TBA                                  Refer GDS
9W   2 yrs from date of ticket issue                     2 yrs from the date of issue                  Yes                                  Depends on the type of fare basis
AA   3 yrs after date of issue                           1 yr after date of issue                      Yes for taxes and YQ only for        Refund Fee USD50 (HKD equivalent) for unused
                                                                                                       refundable tickets but not service   published fare paid by cash /AX/CA/VI/TP plus
                                                                                                       charge / fees.                       penalty fee process via BSPLink. Refer on different
                                                                                                                                            fare conditions.
AC   Totally unused - 12 months from date of issue       Totally unused - 12 months from date of       Yes per tax legislation              According to fare rules and cancellation penalty.
     Partially unused - with ticket validity and subject issue
     to fare rule                                        Partially unused - with ticket validity and
                                                         subject to fare rule
AF   Totally unused -12 months from date of issue        Totally unused - 12 months from date of       Unused taxes and fuel surcharge the refund charge : EUR15 for wholly unused ticket.                Credit Card Auto Refund Procedure
     Partially unused normal - 12 months from date issue                                               are refundable but not service  And there is no refund charge for partial unused                   1. Agent should report the refund fare, tax,
     of commencement of journey                          Partially unused - with ticket validity and   charge                          ticket                                                             commission and cancellation fee/administration fee
     Partially unused special - within ticket validity   subject to fare rule                                                                                                                             for AF/KL and travel agent in order to have an
     and subject to fare rule                                                                                                                                                                             actual amount for credit card processing
                                                                                                                                                                                                          2. Agent then raise the ACM requests for recalling
                                                                                                                                                                                                          their entitled Administration Fee.
AI 1 yr after date of issue beyond need HO               1 yr after date of issue beyond need HO       Yes                                  It depends on the fares
   approval                                              approval
AM 3 years after date of ticket issue                    3 years after date of ticket issue            Yes                                  Variable, depend of the regulation of fare
AV                                                       1 year                                        Yes - for unused ticket only         Refer to GDS
AY 3 yrs from date of issue                              according to fares rules and cancellation     Yes ( Apply on wholly unused         According to fare rules and cancellation penalty
                                                         penalty (Special fare is refundable with a    ticket only)
                                                         penalty - 1 yr from date of issue)
BA   Within ticket validity period                       Within ticket validity period                 Yes                                Handling fees for reissue HKD300.                               Normal TIC refund charge HKD125 still applies for
                                                                                                                                          Handling fees for refund HKD250 (HKD250 for fully-              fully unused/flexible ticket issued by a travel agent
                                                                                                                                          flexible, and HKD300 for semi-flexible)
                                                                                                                                          For direct customer on any kinds of ticket
BD   13 mths date of ticket issue                        most of them are non-refundable               No refund if non-refundable ticket HKD125 refund penalty for normal publised fare

BG   Any refund must get approval from local             Any refund must get approval from local       Any refund must get approval         Any refund must get approval from local authority             HKD250 as refund charge for any type of ticket
     authority                                           authority: within ticket validity period      from local authority
BR   1 yr after date of ticket expiry                    1 yr after the date of ticket expiry          Yes                                  HKD585 refund sevice charge for US/CA tickets and
                                                                                                                                            HKD125 refund service charge for other routing
                                                                                                                                            tickets
CA   Totally unused -12 months from date of issue        refer to farelist restriction                 YES                                  Only Domestic:all used/unused published fare,F/C/Y
     Partially unused normal - 12 months from date                                                                                          charge 5% of publish amount. For special fare,
     of commencement of journey                                                                                                             please refer to farelist restriction.All others routing:all
     Partially unused special - refer to farelist                                                                                           used/unused published fare, the charge is normally
     restriction                                                                                                                            HKD100.00 per ticket. For special fare, please refer
                                                                                                                                            to farelist restriction

CI   2 yrs from date of ticket issue                     2 yrs from date of ticket issue               refund unused tax 2 yrs both on The normal refund procedure is HKD125 will collect                 other than normal refund charge such as HKD400
                                                                                                       publish & market fare from date of from travel agent or pax                                        will depand on dfiferent promtional fare; Rebooking
                                                                                                       issue                                                                                              charge such as HKD400 will depend on different
                                                                                                                                                                                                          fare type
CO Refund application is submitted within the ticket     Refund application is submitted within the HKG departure taxes                     HKD125 or refund charges per fare rule, whichever is
   validity                                              ticket validity                                                                    applicable
CX 3 yrs after date of ticket issue                      3 yrs after date of ticket issue           Yes                                     Refer respective fare rules
CY 1 yr                                                  Nil                                        Case by case                            Refer to GDS




           Revision date : 9/10/2011                                                                                       Page 7                                                                               The above information is reference only
CZ   1 yr after date of ticket issue                    1 yr after date of ticket issue for fully-                                       For public fare, the charge is normally HKD100.00
                                                        unused ticket, and 30 days after expired                                         per ticket. For special fare (including used or partly-
                                                        for partly-used ticket                                                           used), the charge is 25% of the fare
DL   2 yrs after date of ticket issue                   2 yrs after date of ticket issue           Taxes & Fuel                          Surcharges or Handling fees - Subject to airline
                                                                                                   -Yes for refundable tickets           conditions
                                                                                                   -No for service charges /
                                                                                                   surcharges/fees
EK   With the exception of tickets that are designated With the exception of tickets that are      Yes (Generally HKD1000 for
     totally non-refundable // EK tickets are          designated totally non-refundable // EK     refund charge but sometimes
     processed for voluntary refunds provided the      tickets are processed for voluntary refunds varied according to fare types)
     refund request is made within 2 years from the provided the refund request is made within
     date of issue of the original ticket. In case of  2 years from the date of issue of the
     paper tickets the refund must be accompanied original ticket. In case of paper tickets the
     by the unused flight coupons and passenger        refund must be accompanied by the
     jacket/receipt. if the flight coupons are missing unused flight coupons and passenger
     then the lost ticket refund procedure applies. If jacket/receipt. if the flight coupons are
     the passenger jacket/receipt is missing Emirates missing then the lost ticket refund
     has to approve the refund.                        procedure applies. If the passenger
                                                       jacket/receipt is missing Emirates has to
                                                       approve the refund.
FJ   1 year after date of ticket issue                 1 year after date of ticket issue           Some service fees may not be          Refund penalties are dependent upon the Published
                                                                                                   refunded if the service has been      or Market fare rules. There is no one fixed policy
                                                                                                   provided, even though the fare        across all our fares
                                                                                                   may not be utilised, for example,
                                                                                                   PTA service fees once PTA has
                                                                                                   been sent
FM   one year after first travel date of ticket        one year after first travel date of ticket  Yes
FT   3 years                                           3 years                                     Yes                                   Handling fees for unused ticket HKD200.00 for             Penalty charge for the refund of partially used
                                                                                                                                         international; HKD100.00 for Domestic                     tickets : - Nil for Normal fares; - Conditions as
                                                                                                                                                                                                   specified in the fare sheet for Promotional fares
HO one year after date of ticket issued                 one year after date of issued                Yes                                 rebooking fees and refund penalty is based on the
                                                                                                                                         juneyao Airlines updated fare list
HX   25 mths after date of ticket issued                25 mths after date of ticket issued          Yes                                 According to respective fare rules                        According to respective fare rules
HY                                                      1 Year                                       Yes (for unused tickets only)       Refer to GDS
IT   13 months from date of issue                       13 months from date of issue                 Yes (changes (IF ANY) at a later    As per applicable fare rule
                                                                                                     date will advised)
JL   One year and 30 days after the date of original    One year and 30 days after the date of       Yes (unused taxes, security         Refund penalty varies according to each fare rules.       Special Market Fare Tickets have different
     issue                                              original issue                               surcharge and fuel surcharge are    Refer to GDS for Published fares.                         rebooking and/or reissue fees, refer to fare sheet
                                                                                                     refundable even for non-            Refer to fare sheet for Market fares.
                                                                                                     refundable tickets)
KA   3 yrs after date of ticket issue                   3 yrs after date of ticket issue             Yes                                 Refer respective fare rules
KC   1 year after date of ticket issue                  1 year after date of ticket issue            Yes                                 As per fare rules
KE   During the period of ticket validity or not more   During the period of ticket validity or not  Yes (KE refund all unused tax       Normal fare (Totally/Partially - Refund service charge Nil
     than 30 days after expiration date of the ticket   more than 30 days after expiration date of including fuel surcharges)            HKD200) / Special fare (Refer KE fare chart)
                                                        the ticket
KL   • Partly used tickets - within 13 months of the    all depends on market conditions at time Yes (unused taxes and fuel              The refund charge : EUR15 for wholly unused ticket. Credit Card Auto Refund Procedure
     first travel date                                  of issue (refer the fare list or contact KLM surcharge are refundable even for   And there is no refund charge for partial unused    1. Agent should report the refund fare, tax,
     • Unused tickets - within 13 months of the         directly)                                    non-refundable tickets)             ticket                                              commission and cancellation fee/administration fee
     original issue                                                                                                                                                                          for AF/KL and travel agent in order to have an
                                                                                                                                                                                             actual amount for credit card processing
                                                                                                                                                                                             2. Agent then raise the ACM requests for recalling
                                                                                                                                                                                             their entitled Administration Fee.
KQ   3 yrs from date of issue                           3 yrs from the date of issue                 Yes                                 Depends on what type of ticket holding




           Revision date : 9/10/2011                                                                                   Page 8                                                                            The above information is reference only
LA   So that a ticket is eligible for refund it depends   So that a ticket is eligible for refund it    In general we do not refund        We make refunds according to the fare regulation
     on the fare regulation of the fare bought and of     depends on the fare regulation of the fare    surcharges, except Q's when
     the time lapsed from its emission date, which is     bought and of the time lapsed from its        these are part of the fare. And we
     maximum in general until one year after the          emission date, which is maximum in            return taxes
     ticket was issued                                    general until one year after the ticket was
                                                          issued
LH   3 yrs from date of issue                             3 yrs from the date of issue                  Yes(Unused taxes and fuel             Refund penalty varies according to the respective
                                                                                                        surcharges will be refunded for       fare conditions. Other than the stated refund penalty,
                                                                                                        totally unused ticket only. Other     a refund charge of HKD125 will be charged
                                                                                                        surcharges may not be
                                                                                                        refundable.)** Effective
                                                                                                        08Mar2010, LH will not refund
                                                                                                        any longer the fuel surcharge
                                                                                                        (YQ) for non refundable tickets.

LW   1 years                                              Nil                                           Yes                                   Nil
LX   1 yr from date of ticket issued can be done by       1 yr from date of ticket issued can be done   Yes, for fully unused ticket.       Refund penalty according to fare rules. TIC HKD125.-         Administrative fee for HKD300.- to be levied for
     agent. Submit to LX for more than 1 yr (** non-      by agent. Submit to LX for more than 1 yr     For partly unused tkt, no refund if to be added on top.                                          document validity has expired for more than one
     refundable for document issued more than ten         (** non-refundable for document issued        used sectors are more expensive                                                                  year.
     years)                                               more than ten years)                          than the fare paid. ***For tkt                                                                   If the fare is wrongly refunded, an ADM will be sent
                                                                                                        issue on/after 20Apr2010, LX will                                                                for the difference plus our administration fee for
                                                                                                        not refund fuel surcharge on non-                                                                EUR10
                                                                                                        refundable ticket.

LY 2 yrs after date of issue                              1 yr after date of issue                   Refer airline directly                   subject to airline fare list
MD 3 month after ticket expired                           3 months after ticket expired              Yes, if more then HKD125 refund          HKD125 refund charge for normal fares, others
                                                                                                     charge                                   subject to ticket rules
MH within 18 mths from ticket's original date of issue within 18 mths from ticket's original date of Yes (MH refund fuel surcharge an         refund admin fee is HKD125.00 or fixed amount
                                                       issue                                         dunused tax)                             specified on the fare sheet
MK within 6 mths after expiry of ticket                within 6 after expiry of ticket               Yes                                      Rebooking fee and penalty charge as stipulated in
                                                                                                                                              the fare rules
MU 13 months                                              within the ticket validity                    Yes, but should refund with the       Rebooking Fees: Some of the market fare ticket
                                                                                                        ticket validity                       Refund penalty: Normal fare ticket @HKD110,
                                                                                                                                              Market fare ticket subject to the fare notices
NH   Not later than 30 days after the expiration the      Not later than 30 days after the expiration   Yes                                   No handling charge on 'TAX Refund Only' case.
     ticket or MCO                                        the ticket or MCO                                                                   Refund charge depends on the type of ticket issued:
                                                                                                                                              (1) Wholly Unused Normal Fare - HKD125, (2)
                                                                                                                                              Partially Used Normal Fare - JPY1000, (3) Wholly
                                                                                                                                              Unused or Partially Used Excursion Fare USD40.00
                                                                                                                                              (applies to ticket issued on/after 01Apr10) (4) Market
                                                                                                                                              Fare refer to fare list, (5) Others refer to fare rules.

NX   2 yrs after date of ticket issue                     2 yrs after date of ticket issue              Yes there is cancellation fee for     Hong Kong Cancellation fee: (1) completely unused          Macau Cancellation fee: (1) completely unused
                                                                                                        refunding ticket (except refund tax   published fare ticket = HKD120; (2) Partly used            published fare ticket=MOP130; (2) Partly used
                                                                                                        only) Cancellation fee will be vary   published fare ticket = HKD120; (3) Completely             published fare ticket = MOP130; (3) Completely
                                                                                                        from different ticket issuing         unused market fare ticket = HKD240; (4) partly used        unused market fare ticket = MOP260; (4) partly
                                                                                                        country (Pls contact airline for      market fare ticket = HKD120                                used market fare ticket = MOP130
                                                                                                        more details!)
NZ 13 mths after date of commencement of travel normally net fare tickets are non-                      Only together with tkt refund         refund admin fee is HKD125.00.                             Other fees will be dependent on prevailing fare
   or DOI if o travel had commenced (assumed no refundable (as stated on the tkts) but                                                                                                                   rules or industry practices
   other restriction exists)                    depending on the situation. Eg: death or
                                                serious illness of pax or pax's family
                                                member 9most common exception)
OM 1 year                                       Nil                                                     Yes                                   Nil




           Revision date : 9/10/2011                                                                                        Page 9                                                                             The above information is reference only
OS   18 mths after date of issue                            18 mths after date of issue                Yes except nonrefundable fares.        rebooking fee around HKD400.                   Refund
                                                                                                       ***OS will no longer refund            penalty varies according to the respective fare
                                                                                                       YQ(Fuel Surcharge) on non-             conditions. Other than the stated refund penalty, a
                                                                                                       refundable fares for tickets issued    refund charge of HKD125 will be charged
                                                                                                       on/after 01MAY2010
OZ   No restriction                                         No restriction                             Yes                                    Market fare penalty (KOR) HKD800 per change
                                                                                                                                              Refund penalty HKD400 of unused fare
PG   3 years after date of ticket issue                     3 years after date of ticket issue         Yes                                    handling fees : PG charge for refund domestic
                                                                                                                                              HKD100 & internation HKD 200
PK   1 yr, From the date of issue for fully unutilized e-   1 yr, From the date of issue for fully     All types of taxes except service      Refund charge of HKD250 applicable on fully                      Rebooking fees are subject to fare conditions and
     tickets and                                            unutilized e-tickets and                   charge & user fees                     unutilized ticket ussued in HKG, and other ticket will           routing, it may apply on some occasions
     From the date of last flown segment in case of         From the date of last flown segment in                                            juridical at place of issue
     partially utilized e -tickets                          case of partially utilized e -tickets
PR   Refundable 1 yr and 30 days from date of issue Refundable unused tickets can be            refundable within 30 days after    Refund penalty of HKD500 for totally unused special
                                                    refunded within 30 days after expiry of the the expiry of the ticket           fare tickets; For published fare, pls refer to fare rules
                                                    ticket
PS   One year from date of issue                    One year from date of issue                 Yes, provided ticket is refundable rebooking fee USD100, for system fare, please refer
                                                                                                                                   to fare rules for refund penalty
QF   2 yrs from date of ticket issue                2 yrs from the date of issue                Yes (refund unused taxes items Date change fee : HKD0-HKD2000 for certain adhoc Refund charges : Market fares HKD125 - HKD1250
                                                                                                except service / handling          promotins - agents must refer to various fare             for wholly unused tickets / nonrefundable refer
                                                                                                charges)                           conditions                                                various fare conditions; Refund charges : Publised
                                                                                                                                                                                             fares - TIC charges or as per fare rules, whichever
                                                                                                                                                                                             is higer
QR   1 yr after ticket expiry                       1 yr after ticket expiry                    Yes - refund charge HKD125         Refund charge HKD125 or refer to fare condition.
                                                                                                                                   Rebooking fee -subject to fare condition
RA   3 yrs of ticket issuance                       3 yrs of ticket issuance                    Yes (RA refund unused tax items Refund penalty is HKD125
                                                                                                and the surchargers items)

RJ   18 mths                                                18 mths                                    All unused taxes are refundable        It differs by RBD and class of service they should be
                                                                                                       expect service charge & PTA            as filled throught the GDSs
                                                                                                       services
SA   1 yr from date of ticket issue                         1 yr from the date of issue                Taxes etc. are only refunded if the    Refunds will be done with a minumim of a admin
                                                                                                       ticket is less than the 1 yr. If the   fee(HKD 300.00) or the cancellation fee as per fare
                                                                                                       ticket is non-refundable we will       rule
                                                                                                       refund the taxes
SB   1 yr                                                   Nil                                        Case by case                           Refer to GDS
SK   2 yrs from date of ticket issue                        2 yrs from the date of issue               Not used taxes are refundable as       SK charge HKD125 as a handling refund charge for                 Service fee HKD250 for refund handled by SK town
                                                                                                       well as insurance surcharge            any taxes or fuel refund                                         office
SV   1 year                                                 1 year                                     Yes                                    SR50
SQ   15 mths after the expirty of the validity period       15 mths after the expriy of the validity   Yes for YQ and unused taxes only       Market fares : rebooking fee/refund charge refer to fare
                                                            period                                                                            rules.
                                                                                                                                              Published fares :
                                                                                                                                              SQ filed fares - HKD800 for totally unused and partially
                                                                                                                                              used tickets.
                                                                                                                                              SQ filed fares + OAL/YY fares - HKD800 plus amount per
                                                                                                                                              OAL/YY fare rules for totally unused and partially used
                                                                                                                                              tickets.
                                                                                                                                              OAL/YY/Joint fares - HKD125 plus amount per fare rules
                                                                                                                                              for totally unused ticktes. Partially used: amount as per fare
                                                                                                                                              rules.
TG   2 yrs after date of ticket issue                       2 yrs after date of ticket issue           Yes (Unused tax items & Fuel           Rebooking fees HKD500/HKD250 (depends on tour
                                                                                                       surcharge except service               code); Refund penalty HKD125 /HKD150/ HKD500
                                                                                                       charges)                               (depends on tour code); Lost fees HKD400 equiv.
                                                                                                                                              USD50 (eff on 01Jan06)
TK   24 mths from the original date of issue                24 mths from the original date of issue    Yes                                    Standard re-booking charge from HKD is 50USD;
                                                                                                                                              The refund charges on our restrictive fares are
                                                                                                                                              30USD; Our premium fares have no refund charge




           Revision date : 9/10/2011                                                                                       Page 10                                                                                  The above information is reference only
TP   1 yr                                                Nil                                             Case by case                     Refer to GDS
UA   2 years from date of ticket issue                   2 years from date of ticket issue               Refund unused tax & surcharges - Refund penalties depend on the type of tickets
                                                                                                         Yes                              issued: (1) Fully unused published fare HKD125, (2)
                                                                                                                                          Special Market fare - refer to fare sheet

UL   1 year after date of ticket issue                   1 year after date of ticket issue               Yes                              charge $400 administrative fee for handling refund
UN   before 5 days till the date of departure            -                                               Yes                              Yes, 235HKD one way
UO   25 mths after date of ticket issued                 25 mths after date of ticket issued             Yes                              According to respective fare rules                       According to respective fare rules
US   1 year after date of ticket issue                   1 year after date of ticket issue               NIL
VN   13 mths - count from date of issue                  13 mths - count from date of issue              Yes, with service charge $250.00                                                          Market fare - refer fare rule

VS   Paper tkt no limited in refund application perio.   Market fare is highly depends on the fare       Yes, unused taxes and fuel        Published fare is HKD250 for direct pax, HKD125 for
     For e-tkt, 45 days from original travel date        conditions. Basically, period will follow the   surcharge only                    trade. For nett fare depends on the fare rules
                                                         same as published fare
WY -                                                     1 year                                          Yes, for unused ticket only       Refer to GDS
YO 1 year                                                1 year                                          Yes                               Ref to GDS fare rules + HKD125
ZH In the validate period of the ticket                  According to the terms and conditions of        Yes.                              According to the terms and conditions of each ticket.
                                                         each ticket
ZI   1year                                               1 year                                          TBA                               Refer to GDS




             Revision date : 9/10/2011                                                                                      Page 11                                                                      The above information is reference only
Number        NAME                                     ADDRESS 1                                                ADDRESS 2                                   ADDRESS 3                   CODE
          1   AccesRail                                Rm 1001, Tung Ming Building                              40 Des Voeux Road Central                   Hong Kong             450   9B
          2   Aeroflot - Russian Int'l Airlines        Suite 2918, Shui On Centre                               6-8 Harbour Road, Wanchai                   Hong Kong             555   SU
          3   Aerolineas Argentinas                    Rm 2505 Caroline Centre                                  28 Yun Ping Rd, Causeway Bay                Hong Kong             044   AR
          4   Aerosur                                  Rm 1003, Tung Ming Building                              40 Des Voeux Road Central                   Hong Kong             275   5L
          5   Aerosvit Airlines                        Rm 1001, Tung Ming Building                              40 Des Voeux Road Central                   Hong Kong             870   VV
          6   Aerovias de Mexico, S.A. De C.V          Av. Paseo de la Reforma #445, Col. Cuauhtemoc            06500, Mexico City                          Mexico                139   AM
          7   Aigle Azur                               Rm 1003, Tung Ming Building                              40 Des Voeux Road Central                   Hong Kong             439   ZI
          8   Air Astana                               4a Akhmetov Str. Almaty                                  050039,                                     Kazakhstan            465   KC
          9   Air Baltic Corporation                   Riga International Airport                               Riga LV 1053                                Latvia                657   BT
         10   Air Canada                               Rm 1612 Tower One, New World Tower                       18 Queen's Road, Central                    Hong Kong             014   AC
         11   Air China Ltd                            Rm 907-910, 9/F China Resources Bldg                     26 Harbour Road, Wanchai                    Hong Kong             999   CA
         12   Air France                               18/F, Vicwood Plaza                                      199 Des Voeux Road Central                  Hong Kong             057   AF
         13   Air India Ltd                            Unit 4401, 44/F Hopewell Center                          183 Queen's Road East, Wanchai              Hong Kong             098   AI
         14   Air Macau                                398 Alameda Dr. Carlos D'Assumpcao                       12-18 andar                                 Macau                 675   NX
         15   Air Madagascar                           Rm 403, 4/F Mirror Tower                                 61 Mody Road, T S T East                    Kowloon               258   MD
         16   Air Mauritius                            Rm 701A, 7/F, Tower 1, Admiralty Centre                  18 Harcourt Road, Admiralty                 Hong Kong             239   MK
         17   Air New Zealand Ltd                      Rm 5111-12, 51/F, The Center                             99 Queen's Road Central                     Hong Kong             086   NZ
         18   Air Niugini                              Room 1901, 19/F., Far East Finance Centre                16 Harcourt Road, Admiralty                 Hong Kong             656   PX
         19   Air Pacific Ltd                          Air Pacific Maintenance & Admin Center                   Nasoso road, Nadi                           Fiji                  260   FJ
         20   Air Seychelles                           10/F Tung Ming Building                                  40 Des Voeux Road Central                   Hong Kong             061   HM
         21   Aircalin                                 10/F Tung Ming Building                                  40 Des Voeux Road Central                   Hong Kong             063   SB
         22   All Nippon Airways Co Ltd                Suite 1908, Tower 6, The Gateway                         9 Canton Road, Harbourt City                Kowloon               205   NH
         23   American Airlines Inc                    Rm 2907 Central Plaza                                    18 Harbour Road, Wanchai                    Hong Kong             001   AA
         24   Asiana Airlines                          Suites 1210-11, Tower 2, The Gateway                     25 Canton Road, Harbour City, T S T         Kowloon               988   OZ
         25   Austrian Airlines                        Rm 403 Mirror Tower                                      61 Mody Road, T S T East                    Kowloon               257   OS
         26   Avianca Airlines                         Rm 1001 Tung Ming Building                               40 Des Voeux Road Central                   Hong Kong             134   AV
         27   Bangkok Airways                          Suite 912, 9/F., Ocean Centre                            Harbour City, T S T                         Hong Kong             829   PG
         28   Biman Bangladesh Airlines                216-217 Houston Centre                                   63 Mody Road, T S T                         Kowloon               997   BG
         29   British Airways                          24/F Jardine House                                       1 Connaught Place, Central                  Hong Kong             125   BA
         30   British Midland                          Rm 1012 China Aerospace Tower, Concordia Plaza           No. 1 Science Museum Road                   Kowloon               236   BD
         31   Cathay Pacific Airways Ltd               Suite 1808, 18/F., Tower 6, The Gateway                  Harbour City, 9 Canton Road, T S T          Kowloon               160   CX
         32   China Airlines                           Suite 2701-2705, 27/F Devon House                        Taikoo Place, 979 King's Road               Hong Kong             297   CI
         33   China Eastern Airlines                   31/F United Centre                                       95 Queensway                                Hong Kong             781   MU
         34   China Southern Airlines                  Unit B1, 9/F United Centre                               95 Queensway                                Hong Kong             784   CZ
         35   Continental Airlines                     Suite 1206, Tower 1, The Gateway, Harbour City           25 Canton Road, T S T                       Kowloon               005   CO
         36   Croatia                                  Rm 1003, Tung Ming Building                              40 Des Voeux Road Central                   Hong Kong             831   OU
         37   Cyprus Airways Public Ltd                Rm 1003, Tung Ming Building                              40 Des Voeux Road Central                   Hong Kong             048   CY
         38   Delta Air Lines Inc                      1908 Cosco Tower                                         183 Queen's Road Central                    Hong Kong             006   DL
         39   El Al Israel Airlines Ltd                Rm 2205, Tower One, Lippo Ctr                            89 Queensway                                Hong Kong             114   LY
         40   Emirates                                 11/F Henley Bldg                                         5 Queen's Road C                            Hong Kong             176   EK
         41   Ethiopian Airlines                       Unit 1102, Lippo Sun Plaza                               28 Canton Road, T S T                       Kowloon               071   ET
         42   Etihad Airways                           Near Abudhabi Int'l Airport, P.O. Box no 35566           Abu Dhabi                                   United Arab Emirate   607   EY
         43   Eva Airways Corporation                  11/F Luk Kwok Centre                                     72 Gloucester Road, Wanchai                 Hong Kong             695   BR
              Eva Airways Corporation                  Novos Aterros Do Porto                                   Dynasty Plaza 21A                           Macau                 695   BR
      44      Finnair                                  Unit 2312, 23/F Cosco Tower                              183 Queen's Road Central                    Hong Kong             105   AY
      45      Gulf Air Co GSC                          10th Fl. Maneeya Center, 518/5 Ploendchit Rd             Lumpini. Pathumwan BKK 10330                Thailand              072   GF
      46      Hahn Air                                 16/F A T Tower                                           180 Electric Road, North Point              Hong Kong             169   HR
      47      Hawaiian Airlines                        Rm 23 New Henry House                                    10 Ice House Street, Central                Hong Kong             173   HA
      48      Heli Air Monaco                          10/F Tung Ming Building                                  40 Des Voeux Road Central                   Hong Kong             747   YO
      49      HK Dragon Airlines Ltd                   Suite 1808, 18/F., Tower 6, The Gateway                  Harbour City, 9 Canton Road, T S T          Kowloon               043   KA
      50      Hong Kong Express Airways Ltd            7/F One Citygate                                         20 Tat Tung Rd, Tung Chung                  Lantau                128   UO
      51      Hongkong Airlines Ltd                    Suite 2705                                               No 9 Queen's Road Central                   Hong Kong             851   HX
      52      Icelandair                               Rm 1001 Tung Ming Building                               40 Des Voeux Road Central                   Hong Kong             108   FI
      53      Japan Airlines Co Ltd                    30/F Tower 6, The Gateway,Harbour City                   9 Canton Road, T S T                        Kowloon               131   JL
      54      Jet Airways                              Suite 1004-5, 10F, Tower 2                               33 Canton Road, T S T                       Hong Kong             589   9W
      55      Jetstar Airways                          Suite 805-6, 8/F., World Finance Centre, South Tower     Harbour City, T S T                         Kowloon               041   JQ
      56      Kenya Airways                            25/F Caroline Centre                                     28 Yun Ping Road, Causeway Bay              Hong Kong             706   KQ
      57      Kingfisher Airlines Ltd                  101 New East Ocean Centre.                               9 Science Road. East Tsim Sha Tsiu          Kowloon               090   IT
      58      KLM Royal Dutch Airlines                 18/F, Vicwood Plaza                                      199 Des Voeux Road Central                  Hong Kong             074   KL
      59      Korean Air                               11/F, Twr 2, South Seas Ctr                              75 Mody Rd, T S T E                         Kowloon               180   KE
      60      Lan Airlines                             Unit C, 21/F Neich Tower                                 128 Gloucester Road, Wanchai                Hong Kong             045   LA
      61      Lufthansa German Airlines                10/F Guangdong Investment Tower                          148 Connaught Road, Central                 Hong Kong             220   LH
      62      Malaysia Airlines System                 23/F., AIA Plaza                                         18 Hysan Avenue, Causeway Bay               Hong Kong             232   MH
      63      Meridiana Fly                            Rm 1003 Tung Ming Building                               40 Des Voeux Road Central                   Hong Kong             191   IG
      64      MIAT Mongolian Airlines                  Rm 1001 Tung Ming Building                               40 Des Voeux Road Central                   Hong Kong             289   OM
      65      National Aviation Company of India Ltd   Rm 1001 Tung Ming Building                               40 Des Voeux Road Central                   Hong Kong             058   IC
      66      Oman Air                                 Rm 1003, Tung Ming Building                              40 Des Voeux Road Central                   Hong Kong             910   WY
      67      P T Garuda Indonesia                     Unit 01, 10/F.                                           68 Yee Wo Street, Causeway Bay              Hong Kong             126   GA
      68      Pacific Wings Airlines Ltd               Rm 1001 Tung Ming Building                               40 Des Voeux Road Central                   Hong Kong             568   LW
      69      Pakistan International Airlines          Rm 109, 1/F, Tsim Sha Tsui Centre                        66 Mody Road, TSTE                          Kowloon               214   PK
      70      Philippine Airlines Inc                  305 East Ocean Centre                                    98 Granville Rd                             Kowloon               079   PR
      71      Qantas Airways Ltd                       24/F Jardine House                                       1 Connaught Place, Central                  Hong Kong             081   QF
      72      Qatar Airways                            Rm 4118-4119 Jardine House                               1 Connaught Place, Central                  Hong Kong             157   QR
      73      Royal Brunei Airlines                    Rm 2505A, 25/F Caroline Centre                           28 Yun Ping Rd, Causeway Bay                Hong Kong             672   BI
      74      Royal Jordanian                          Rm 1101, Jubilee Centre                                  18 Fenwick Street, Wanchai                  Hong Kong             512   RJ
      75      Royal Nepal Airlines                     Rm 704, Lippo Sun Plaza                                  28 Canton Road, T S T                       Kowloon               285   RA
      76      Saudi Arabian Airlines                   Unit 1902, 19/F, Far East Finance Centre                 16 Harcourt Road, Admiralty                 Hong Kong             065   SV
      77      Scandinavian Airlines System             Rm 1302, 13/F., One Landmark East                        100 How Ming Street, Kwun Tong              Kowloon               117   SK
      78      Shanghai Airlines Co Ltd                 Unit B, 31/F United Centre                               95 Queensway                                Hong Kong             774   FM
      79      ShangHai JuneYao Airlines Co Ltd         Rm 1202, 12/F, Easey Commercial Building                 253-261 Hennessy Road, Wanchai              Hong Kong             018   HO
      80      Shenzhen Airlines                        Unit No. 1117, 11/F Peninsula Centre                     No. 67 Mody Road, Kowloon                   Hong Kong             479   ZH
      81      Siberia Airlines                         Rm 303 Tung Ming Bldg                                    40 Des Voeux Road Central                   Hong Kong             421   S7
      82      Sichuan Airlines Co Ltd                  8/F Sichuan Airlines Building, Shuangliu Int'l Airport   Chengdou City Sichuan Province, 610202      China                 876   3U
      83      Siem Reap Airways International          Jardine House 1418                                       1 Connaught Place, Central                  Hong Kong             084   FT
      84      Singapore Airlines Ltd                   17/F United Centre                                       95 Queensway                                Hong Kong             618   SQ
      85      South African Airways (Pty) Ltd          6/F Club Lusitano                                        16 Ice House Street Central                 Hong Kong             083   SA
      86      South East Asian Airlines                Rm 1003 Tung Ming Building                               40 Des Voeux Road Central                   Hong Kong             931   DG
      87      Srilankan Airlines                       Rm 2703 27/F Tower 1 Lippo Centre                        89 Queensway                                Hong Kong             603   UL
      88      Swiss International Air Lines Ltd        10/F, Guangdong Investment Tower                         148 Connaught Road, Central                 Hong Kong             724   LX
      89      TAAG Angola Airlines                     Rm 1003, Tung Ming Building                              40 Des Voeux Road Central                   Hong Kong             118   DT
      90      TAM Airlines                             Calle Leganitos 47                                       7a Planta, 28013 Madrid                     Spain                 957   JJ
      91      TAP Portugal                             Rm 1003, Tung Ming Building                              40 Des Voeux Road Central                   Hong Kong             047   TP
      92      Thai Airways Int'l Public Co Ltd         Unit A, 24 Floor United Centre                           95 Queensway                                Hong Kong             217   TG
      93      Transaero Airlines                       Bolshaya Polyanka Street                                 47, bld 1, Moscow, 119180                   Russian               670   UN
      94      Turkish Airlines                         Rm 1703 Jubilee Centre                                   18 Fenwick Street, Wanchai                  Hong Kong             235   TK
      95      U.S. Airways                             Rm 1012 China Aerospace Tower, Concordia Plaza           No. 1 Science Museum Road                   Kowloon               037   US
      96      Ukraine Int'l Airlines                   Rm 1012 China Aerospace Tower, Concordia Plaza           No. 1 Science Museum Road                   Kowloon               566   PS
      97      United Airlines                          12/F Tower 1, The Gateway, Harbour City                  25 Canton Road, T S T                       Kowloon               016   UA
      98      Uzbekistan Airways                       Rm 1003, Tung Ming Building                              40 Des Voeux Road Central                   Hong Kong             250   HY
      99      Vietnam Airlines                         Unit 1004, 10/F., Tower One Lippo Centre                 No. 89 Queensway                            Hong Kong             738   VN
     100      Virgin Atlantic Airways                  8/F Alexandra House                                      16-20 charter Road, Central                 Hong Kong             932   VS
     101      VRG Linhas Aereas SA                     Unit 701 Tung Che Commercial Centre                      246 Des Voeux Road West, Western District   Hong Kong             127   G3
     102      Xiamen Airlines                          Unit C-D 8//F Max Share Centre                           373 King's Road, North Point                Hong Kong             731   MF
                                               Airline contact person of ticket authorization


AL   Code   Contact person                      Tel                       email                                   Fax
3U   876    Brian Xu                            +86 28 8539 3790          intl.affairs@scal.com.cn                +86 28 8539 3858
5L   275    Benny Wong                          2524-3233                 benny@pacific-leisure.com.hk            2845-9560
9B   450    Benny Wong                          2524-3233                 benny@pacific-leisure.com.hk            2845-9560
9W   589    Connie Wong                         3966-5128                 conniew@jetairways.com                  3966-5028
AA   001    Ian Lau                             3678-8599                 aasales@walshegroup.com                 3678-8501
AC   014    Raymond Ho                          2867-8223                 raymond.ho@aircanada.ca                 2523-5633
AF   057    Mabel Lee                           2808-2186                 mabel.lee@klm.com                       2808-2730
AI   098    Benny Singh                         2522-4203                 salmgrai@flyairindia.com.hk             2522-2261
AM   139    Kim Wong                            2983-8787                 kimwong@megacap.com.cn                  3590-3292
AR   044    Patty Leung                         2830-4862                 pattyleung@pam.com.hk                   2187-3443
AV   105    Benny Wong                          2524-3233                 benny@pacific-leisure.com.hk            2845-9560
AY   134    Connie Lio                          2117-1238                 connie.lio@finnair.com                  2117-1239
BA   125    Ann Chiu                            2523-3031                 ann.chiu@ba.com                         2530-5987
BD   236    Stephen Leung                       2375-4775                 stephenleung@discover-hkg.com           2375-3623
BG   997    Evelyn Chum                         2721-5393                 e_po5211@yahoo.com.hk                   2311-0884
BI   672    Sandy Cheung                        2926-2043                 sandycheung@pam.com.hk                  2926-2041
BR   695    Flora Chan                          2810-9674                 florachan@evaair.com                    2525-0025
BT   657    Agnese Rozbaha-Buharina             +86 21 6359 1535          ara@airbaltic.lv                        +86 21 6359 1571
CA   999    Kennis See                          3970-9132                 kennis@airchina.com                     3621-0070
CI   297    Claudia Lok                         2843-9839                 kwai-fun_lok@email.china-airlines.com   2596-0836
CO   005    Peggy Wu                            2237-6983                 peggy.wu@coair.com                      2169-3215
CX   160    Janice To                           2747-5841                 janice_to@cathaypacific.com             2141-5841
CY   048    Cyprus Airways                      2524-3233                 sales@pacific-leisure.com.hk            2845-9560
CZ   784    Ruby Yeung                          2864-1273                 rubyeung@cs-air.com.hk                  2864-1214
DG   931    Benny Wong                          2524-3233                 benny@pacific-leisure.com.hk            2845-9560
DL   006    Jenny Chan                          2842-1216                 jenny.chan@delta.com                    2869-7986
DT   118    Benny Wong                          2524-3233                 benny@pacific-leisure.com.hk            2845-9560
EK   176    Rickens Yu                          2801-8770                 rickens.yu@emirates.com                 2525-4788
ET   071    Jeffrey Tang                        2117-0233                 hkgsm@ethiopianairlines.com             2117-1811
EY   607    Stephen Leung                       2375-4775                 etihadhkgsales@biznetvigator.com        2375-3623
FJ   260    Christine Wong                      2737-6768                 cwong@toureast.net                      2735-6878
FM   774    James Yeung                         3586-2238 / 2891-1898     yangyi@shanghai-air.com                 3586-2180
FT   084    Teddy Komkris                       2899-2597                 nitikorn@bangkokair.com                 2537-4567
GA   126    Tony Lam                            2846-4323                 tony_lam@garudaindonesia.com.hk         2801-4819
GF   072    Nipon Suddhidhanakool               662-2542935-8             nipon.suddhidhanakool@gulfair.com       662-2538390
HA   173    Dan Buruss                          +1 808-838-6781           dan.buruss@hawaiianair.com              +1 808 835-3694
HM   061    Benny Wong                          2524-3233                 benny@pacific-leisure.com.hk            2845-9560
HO   018    Siete Wang                          2598-1881                 wangguangqing@juneyao.com               2598-1898
HR   169    Anabela Lee (Temporary limits)      3528-6863                 anabelalee@htmgsa.com                   3528-6811
HR   169    Ralf Masermann(Permanent limits)    49-6103-5013-237          r.masermann@hahnair.com                 49-6103-5013-129
HX   851    Bazen Au Yeung                      3923-7398                 bazenquyeung@hkairlines.com             3923-7377
HY   250    Benny Wong                          2524-3233                 benny@pacific-leisure.com.hk            2845-9560
IG   191    Benny Wong                          2524-3233                 benny@pacific-leisure.com.hk            2845-9560
IT   090    Archana Naik                        2110-9200                 archana.naik@flykingfisher.com          2504-2945
JJ   957    Mr Annibal Murilla                  +34 91 3300535            annibal.murilla@tam.com.br              +34 91 5423486
JL   131    Brenda Lee                          3919-1252                 hkgssa.jal@jal.com                      2525-5990
JQ   041    BSP contact                                                   bsp@jetstar.com
KA   043    Janice To                           2747-5841                 janice_to@cathaypacific.com             2141-5841
KC   465    Patty Leung                         2830-4862                 pattyleung@pam.com.hk                   2187-3443
KE   180    Eric Chun                           2733-7171                 eric@koreanair.com                      2733-7128
KL   074    Mabel Lee                           2808-2186                 mabel.lee@klm.com                       2808-2730
KQ   706    Henry Cheng                         2576-1633                 henrycheng@kenya-airways.hk             3579-0808
LA   045    Ronnie.Agurto                       +56 2 5652641             ronnie.agurto@lan.com                   +56 2 5652796
LH   220    Arthur Yueng                        2846-6360                 arthur.yeung@dlh.de                     2521-1916
LW   568    Benny Wong                          2524-3233                 benny@pacific-leisure.com.hk            2845-9560
LX   724    Angela Chan                         2846-6308                 angela.chan@swiss.com                   2866-0330



      Date of Revision: 9/10/2011
                                     Airline contact person of ticket authorization


LY   114   John                       2521-1696                 sales@elal.com.hk                       2536-4986
MD   258   Thomas Mung                2525-5832                 thomas.mung@aua.com.hk                  2868-5488
MF   731   Mr Lee                     2865-5626                 finance@xiamenair.com.hk                2865-5696
MH   232   Lily Au                    2916-0183                 lilyau@malaysiaairlines.com             2845-6876
MK   239   Lucia Yu                   3906-6266 \ 2523-1113     lucia@jpkexpress.com.hk                 3906-6299
MU   781   Ms Beth Ho                 2861-1898                 beth@ce-air.com.hk                      2861-1899
NH   205   Katie Wong                 2848-4100                 katie.wong@ana.co.jp                    2523-8534
NX   675   Natalie Lei                +853 8396-6921            natalie.lei@airmacau.com.mo             +853 8396-6966
NZ   086   Annie Lau                  2862-8187                 annie.lau@airnz.co.nz                   2862-8939
OM   289   Benny Wong                 2524-3233                 benny@pacific-leisure.com.hk            2845-9560
OS   257   Thomas Mung                2525-5222                 thomas.mung@aua.com.hk                  2868-5488
OU   831   Benny Wong                 2524-3233                 benny@pacific-leisure.com.hk            2845-9560
OZ   988   Kenny So                   2523-1358                 sokennyhk@yahoo.com.hk                  2524-6152
PG   829   Teddy Komkris              2899-2597                 nitikorn@bangkokair.com                 2537-4567
PK   214   Agnes Lai                  2366-4770                 hkgtopk@piac.aero                       2721-1739
PR   079   Dina May F. Flores         2301-9361                 dmflores@biznetvigator.com              2732-2692
PS   566   Stephen Leung              3188-1242                 stephenleung@discover-hkg.com           2375-3623
PX   656   Ken Lam                    2527-7098                 kenlam@tam.com.hk                       2527-7026
QF   081   Willy Choi                 2842-1425                 wchoi@qantas.com.au                     2868-0135
QR   157   Kian Ma                    2160-1851                                                         2868-9081
                                                                kma@hk.qatarairways.com;hkgsales@hk.qatarairways.com
RA   285   Kiran Pant                 2375-2180                 nac_hkg@nac.com.np                      2375-7069
RJ   512   Helen Wong                 2804-1203                 deksts@biznetvigator.com                2804-2810
S7   421   Benny Wong                 2524-3233                 benny@pacific-leisure.com.hk            2845-9560
SA   083   Martin Tam                 2722-5768                 martintam@flysaa.com                    2311-1174
SB   063   Aircalin                   2524-3233                 sales@pacific-leisure.com.hk            2845-9560
SK   117   Nerissa Tam                2209-8128                 nerissa.sas@vikingtravel.com.hk         2865-1448
SQ   618   Sonia Lam / Eunice Kung    2863-1812 / 2863-1823                                             2861-1423
                                                                sonia_lam@singaporeair.com.sg; eunice_kung@singaporeair.com.sg
SU   555   Winnie Ma                  2537-2611                 winnie.ma@aeroflot.com.hk               2537-2614
SV   065   Ken Lam                    2377-2070                 kenlam@tam.com.hk                       2377-2131
TG   217   Sales Department           2179-7710                 hkgsw@thaiairways.com.hk                2179-7600
TK   235   Hazel Yuen                 3583-1210                 bspsales@thy.com.hk                     3101-0596
TP   047   TAP Portugal               2524-3233                 sales@pacific-leisure.com.hk            2845-9560
UA   016   Agency Desk                2801-8008                 group_hhprr_inquiries@united.com        3129-2433
UL   603   Polly Lee                  2521-0812                 sales_hkg@srilankan.aero                2801-5600
UN   670   Saprykina Ekaterina        +7 495 9378457            ekaterina.saprykina@transaero.ru        +7 495 9378459
UO   128   Bazen Au Yeung             3923-7398                 bazenquyeung@hkairlines.com             3923-7377
US   037   Stephen Leung              2375-4775                 usairwayshkg@biznetvigator.com          2375-3623
VN   738   Spencer Lau                2810-4821                 sales.hkg@vietnam-air.com               2869-8915
VS   932   May Leung                  2532-3025                 may.leung@fly.virgin.com                2537-4544
VV   870   Benny Wong                 2524-3233                 benny@pacific-leisure.com.hk            2845-9560
WY   910   Benny Wong                 2524-3233                 benny@pacific-leisure.com.hk            2845-9560
YO   747   Benny Wong                 2524-3233                 benny@pacific-leisure.com.hk            2845-9560
ZH   479   Amanda                     2545-3220                 panlei@shenzhenair.com                  2840-0609
ZI   439   Benny Wong                 2524-3233                 benny@pacific-leisure.com.hk            2845-9560




      Date of Revision: 9/10/2011
                                                                                                                                                                                                2c1c8ae6-2dc5-49e7-a601-03b743f3505e.xls




          A       B   C    D    E     F   G        H   I   J   K   L   M   N   O   P   Q   R   S   T   U   V   W   X   Y   Z   AA AB AC AD AE     AF AG AH    AI   AJ   AK    AL AM AN AO AP AQ AR AS           AT AU AV AW AX         AY AZ BA BB BC BD BE        BF BG BH    BI   BJ   BK   BL BM BN BO BP BQ BR BS       BT BU BV BW BX      BY BZ CA CB CC CD CE CF CG CH           CI   CJ   CK CL CM CN CO CP CQ
 1                                                                                                                                                                            E-Ticket - Implementation Status (Hong Kong)
 2
 3   Latest ET implementation status:
 4               3U 5L 9B 9W AA AC AF AI AM AR AV AY BA BD BG                          BI BR BT CA     CI CO CX CZ DG DL DT       EK ET EY    FJ FM FT GA GF HA HM HR HX HY IG              IT    JJ   JL KA KC     KE KL KQ LA        LH LW LX LY MD MF MH MK MU NH NX NZ OM OS OU OZ PG PK PR PS PX QF QR RA RJ S7 SA                             SK SQ SU SV TG TK UA UL UN UO            US VN VS VV WY YO ZH ZI
 5   Abacus       E         E    E    E    E       E   E   E           E   E   E   E   E   E       E   E   E   E   E       E      E   E   E   E   E   E   E   E    E          E   E     E   E      E   E    E   E    E    E   E    E   E       E   E   E   E   E   E   E   E   E    E    E    E     E   E   E   E   E   E   E   E   E   E   E   E   E   E  E  E E  E  E  E   E  E            E   E E   E  E  E  E
 6   Amadeus      E         E    E    E    E       E   E   E   E       E   E   E       E   E   E   E   E   E   E   E       E      E   E           E   E   E   E    E    E     E   E         E      E   E    E   E    E    E   E    E   E   E   E   E   E       E   E   E   E   E    E    E    E     E   E       E   E       E   E   E   E   E   E   E   E  E  E E  E  E  E   E  E            E   E E   E     E  E
 7   Galileo      E         E    E    E    E       E   E   E   E       E   E   E   E   E   E   E   E   E   E   E   E       E      E   E       E   E   E   E   E    E    E     E             E      E   E    E   E    E    E   E    E   E       E   E   E   E   E   E   E   E   E    E    E    E     E   E       E   E       E   E       E   E   E   E   E  E  E E  E  E  E   E  E            E   E E   E     E  E
 8   Sabre                       E    E    E       E   E   E   E       E   E   E       E   E   E   E   E   E   E   E       E      E   E           E   E   E   E    E    E     E   E         E          E    E   E    E    E   E    E   E   E   E   E   E       E   E   E   E        E    E    E     E   E   E   E   E       E   E   E   E   E   E   E   E  E  E E  E  E         E            E    E   E   E   E
 9   Worldspan              E    E    E    E       E   E   E   E       E   E   E       E   E   E   E   E   E   E   E       E      E   E               E       E    E    E     E             E      E   E    E        E    E   E        E   E   E   E           E   E   E   E        E         E     E   E       E           E   E       E       E   E   E   E   E   E   E   E   E   E        E    E   E   E
10   Travelsky                   E    E    E       E                   E   E               E       E   E   E   E   E       E      E   E           E       E                       E                    E    E   E    E    E   E        E       E               E       E   E   E    E         E     E   E       E           E   E           E       E   E   E       E   E   E   E       E         E   E   E       E
11
12   Reissuing paper ticket into ET:
13   Abacus                   Y   Y        Y       Y   Y   Y           Y   Y           Y   Y       Y   Y   Y   Y   Y       Y      Y   Y           Y   Y   Y        Y          Y   Y                    Y    Y   Y    Y    Y   Y    Y   Y       Y   Y           Y   Y   Y   Y   Y              Y     Y   Y   Y   Y           Y   Y   Y       Y   Y   Y   Y   Y       Y   Y   Y   Y       Y         Y   Y       Y   Y
14   Amadeus             Y        Y                        Y   Y       Y   Y   Y           Y   Y       Y   Y       Y       Y      Y   Y               Y   Y   Y    Y    Y     Y   Y         Y          Y    Y   Y         Y   Y    Y   Y   Y   Y   Y   Y       Y   Y       Y             Y    Y         Y       Y   Y       Y   Y   Y       Y   Y   Y   Y   Y   Y   Y   Y   Y   Y   Y        Y    Y   Y   Y   Y
15   Galileo                      Y        Y       Y   Y   Y           Y   Y   Y                   Y   Y   Y       Y       Y      Y               Y                                                    Y    Y   Y         Y            Y           Y       Y   Y   Y       Y                  Y         Y       Y           Y           Y               Y           Y   Y   Y   Y   Y        Y    Y   Y           Y
16   Sabre                    Y   Y        Y       Y   Y   Y   Y       Y   Y   Y       Y   Y   Y   Y   Y   Y   Y   Y       Y      Y   Y           Y   Y   Y        Y    Y     Y   Y                    Y    Y   Y    Y    Y   Y    Y   Y   Y   Y   Y   Y       Y   Y   Y   Y        Y    Y    Y     Y   Y   Y   Y   Y       Y   Y   Y       Y   Y   Y   Y   Y   Y   Y   Y   Y   Y       Y    Y    Y   Y   Y   Y   Y
17   Worldspan           Y    Y   Y        Y       Y   Y   Y   Y       Y   Y   Y       Y   Y   Y   Y   Y   Y   Y   Y       Y      Y   Y               Y       Y    Y    Y     Y             Y          Y             Y    Y   Y        Y   Y   Y   Y           Y   Y   Y   Y        Y         Y     Y   Y       Y           Y   Y       Y       Y   Y   Y   Y   Y   Y   Y   Y   Y   Y        Y    Y   Y   Y
18
19
20                                                                                                                                                                          E-Ticket - Implementation Status (Macau)
21
22   Latest ET implementation status:
23               3U 5L 9B 9W AA AC AF AI AM AR AV AY BA BD BG                          BI BR BT CA     CI CO CX CZ DG DL DT       EK ET EY    FJ FM FT GA GF HA HM HR HX HY IG              IT    JJ   JL KA KC     KE KL KQ LA        LH LW LX LY MD MF MH MK MU NH NX NZ OM OS OU OZ PG PK PR PS PX QF QR RA RJ S7 SA                             SK SQ SU SV TG TK UA UL UN UO            US VN VS VV WY YO ZH ZI
24   Abacus       E              E    E    E       E   E   E           E   E           E   E       E   E   E   E   E       E      E   E           E   E   E   E    E          E   E         E          E    E   E    E    E   E    E   E       E   E       E   E   E   E   E   E    E         E     E   E   E   E           E   E   E   E   E   E   E   E  E  E E  E  E  E      E            E   E E         E  E
25   Amadeus                E    E    E    E       E   E   E           E   E   E       E   E   E   E   E   E   E   E       E      E   E           E   E   E   E         E     E   E         E          E    E   E    E    E   E        E   E   E   E   E       E   E   E   E   E    E    E    E     E   E       E   E       E   E       E   E   E       E  E  E E  E  E  E   E  E            E   E E   E     E  E
26   Galileo                          E    E       E   E   E           E       E   E   E   E   E   E   E   E   E   E       E          E               E   E   E    E    E     E             E      E   E    E   E    E        E    E   E       E   E       E   E   E   E   E   E    E    E    E     E   E       E   E       E   E       E   E   E   E   E  E  E E  E  E  E   E  E            E        E   E   E   E
27   Travelsky                   E    E    E       E                   E   E               E       E   E   E   E   E       E      E   E           E       E                       E                    E    E   E    E    E   E        E       E               E       E   E   E    E         E     E   E       E           E   E           E       E   E  E    E  E  E  E      E                 E   E   E       E
28
29   Reissuing paper ticket into ET:
30   Abacus                   Y   Y        Y       Y   Y   Y           Y   Y           Y   Y       Y   Y   Y   Y   Y       Y      Y   Y           Y   Y   Y        Y          Y   Y                    Y    Y   Y    Y    Y   Y    Y   Y       Y   Y           Y   Y   Y   Y   Y              Y     Y   Y   Y   Y           Y   Y   Y       Y       Y   Y   Y       Y   Y   Y   Y       Y         Y   Y       Y   Y
31   Amadeus             Y        Y                        Y   Y       Y       Y           Y   Y       Y   Y       Y              Y   Y                   Y   Y         Y         Y         Y          Y    Y   Y             Y        Y   Y   Y   Y   Y       Y   Y       Y             Y    Y         Y       Y   Y       Y   Y   Y       Y           Y       Y   Y   Y           Y        Y    Y   Y   Y   Y




                       Revision Date : 9/10/2011
Ticket Limit Contact   Abacus/Sabre            Amadeus                    Galileo                            Travelsky                  Worldspan

                       Market Support          Help Desk                  Customer Service Team              Help Desk                  Help Desk
                       auth@abacushk.com       helpdesk.hk@amadeus.com    helpdesk-hongkong@travelport.com   quota@travelsky.com.hk     helpdesk@tictas.com
                       2960-8828               2913- 7470                 2860-0777                          2596-2888                  2868-1177

                       Rossetti Kong           Michelle Lam               Karmen Cheng                                                  Peter Chan
                       rossetti@abacushk.com   michelle.lam@amadeus.com   karmen.cheng@travelport.com                                   peter.chan@tictas.com
                       2960-8827               2913-0192                  2860-0897                                                     2868-3377

                       Liza Yip                Carmen Lau                 Louisa Szeto
                       liza@abacushk.com       carmen.lau@amadeus.com     louisa.szeto@travelport.com
                       2960-8833               2913-0198                  2860-0805

                                                                          BSP Help Desk HQ
                                                                          bsp@travelport.com

Office hour :
Mon - Fri              08:30 - 18:30           09:00 - 19:00              09:00 - 19:00                      09:00 - 18:00 (Mon -Thu)   9:00 - 18:30
Sat                    09:00 - 13:00           09:00 - 13:00              09:00 - 13:00                      09:00 - 17:30 (Fri)        9:00 - 13:30
Fax:                   2811-9800               2869-0700                  2866-9498                          2596-2819                  2810-0366

				
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