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The Tough Times Handbook

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					                                 The Tough Times
                                       Handbook
                                                  a guide to services and information
                                               for unemployed and low-income people




A publication of




                   Edmonton's Crisis & 211 Centre
                                                                            February
                                                                              2007
The Tough Times Handbook




                                                                   The Tough Times
                                                                Handbook is dedicated
                                                                to all those courageous
                                                                  and resilient people
                                                                 learning to cope with,
                                                                and survive, hard times.




     The Support Network strengthens and
supports individuals and families seeking
resources, experiencing distress, or looking to
contribute to the well-being of the community.



                    Programs/Services of
                    The Support Network
                                                        We would like to know if this book is useful
                                                   for you. Please call Maggie at 482-0198 or write
   Community Service Referral Line -               to:
   dial 211 (482-4636 outside City of Edmonton)         Tough Times Handbook
   Distress Line - 482-HELP(4357)                       The Support Network
   Education & Training Program - 482-0198              400 - 10025 106 Street
                                                        Edmonton, AB T5J 1G4
   www.InformACR.com
                                                        E-mail: publications@thesupportnetwork.com
   Publications Program - 482-0198
                                                        Tell us what you like, what you don’t, and
   Suicide Prevention/Education Program -          your ideas for making it better.
   482-0198
   Suicide Bereavement Program - 482-0198
                                                              The Tough Times Handbook is
   Volunteer Program - 482-0198
                                                        available on The Support Network's website
   Walk-in Counselling Program - 482-0198               at www.thesupportnetwork.com for viewing
                                                        or printing as a Portable Document Format
   Youth One - 482-0198 youthone.com                    (PDF) document. Some editing was done.
   Website: www.thesupportnetwork.com


                                                      The addresses listed in this handbook are
                                                      in Edmonton unless otherwise specified.



  2              for more information, dial 211 (482-4636 outside of Edmonton)
                                                                                                                The Tough Times Handbook



             EDMONTON EMERGENCY NUMBERS

                                                                                                                            911
         Police ............................................................................................................
         Fire ...............................................................................................................
         Ambulance ....................................................................................................

         Poison Centre ........................................................................................... 1-800-332-1414
         Police (Complaints) ............................................................................................. 423-4567
                 (Switchboard) .......................................................................................... 421-3333
         Ambulance (Inquiries) ......................................................................................... 496-3800
         Fire (Inquiries) ..................................................................................................... 496-3800

Crisis Lines
Distress/Suicide Line ........................ 482-HELP(4357)                    Canadian Diabetes Association ..................... 423-1232
Adult Mental Health Crisis Response                                              Capital Health Link ........................................ 408-5465
     Services ................................................... 482-0222            outside Edmonton .................... 1-866-408-5465
Capital Health Link ........................... 408-LINK (5465)                  Citizen Action Centre ..................................... 496-8200
Child Abuse Hotline ................ 1-800-387-KIDS(5437)                        City Talk (24 Hr Recorded City Info) ............. 496-4000
Children's Mental Health Crisis Team .......... 427-4491                         Community Information & Volunteer Centre
Crossroads Outreach (Youth and Women) ... 474-7421                                    (St. Albert) .............................................. 459-6666
Elder Abuse Intervention Team ..................... 477-2929                     Edmonton Police Service
Income Support Contact Centre (Emergency Social                                       Gang Unit .................................. 414-GANG(4264)
   Services) .................................................... 644-5135       Information & Volunteer Centre
Kids Kottage ................................................... 944-2888             (Strathcona County) .............................. 464-4242
AADAC Helpline ................................... 1-866-332-2322                Information on the Government of Canada
Lurana Shelter ................................................ 424-5875              (Federal Government) ................. 1-800-622-6232
Kids Help Line .................................... 1-800-668-6868               Landlord Tenant Advisory Board ................... 496-5959
A Safe Place (Strathcona) ............................... 464-7233               Service Alberta (Provincial Government) ... 310-0000
Salvation Army Adult Crisis Line .................. 429-0230                     SAGE - Seniors Association of
Seniors' HelpLine .......................................... 454-8888                 Greater Edmonton ................................. 423-5510
Sexual Assault Centre ..................................... 423-4121             Transit Information ........................................ 496-1611
Student Distress Centre                                                               Bus Link (automated bus schedule
     (University of Alberta) ............... 492-HELP(4357)                           information) ........................................... 496-1600
Teens Helping Teens Crisis Line                                                  STD/HIV Information Line ................. 1-800-772-2437
     (Salvation Army) ..................... 428-TEEN (8336)
WIN House ..................................................... 479-0058
Youth Emergency Shelter Society ................. 468-7070                       Career Information Lines
                                                                                 Career Information Hotline ............................ 422-4266
Information Lines                                                                Alberta JOBS Hotline ...................................... 917-4899
                                                                                      outside Edmonton ..................... 1-800-727-2925
Community Service Referral Line .......................... 211                   City of Edmonton Dial-a-Job
     outside Edmonton ..................... 482-INFO(4636)                            (Press 1) ................................................. 496-4000
Alberta Labour Relations Board ..................... 427-8547                    Public Service Commission
Brain Injury Information Line ............ 1-800-425-5552                             (Federal Government) ................. 1-800-645-5605
Canadian AIDS Treatment Information
     Exchange ..................................... 1-800-263-1638


                                for more information, dial 211 (482-4636 outside of Edmonton)                                                        3
The Tough Times Handbook




   IF A JOB LOSS MAY BE IN YOUR FUTURE
Be prepared:                                          how to express yourself effectively helps boost
     Make a list of all the skills you can transfer   your confidence about speaking up - a big step to
to another job. Don’t define yourself by your last    being noticed favourably. One way to develop
job description or title; that’s too limiting.        your skills is by joining Toastmasters
Understand that in any job a wide variety of skills   International, a self-help organization, but there
are needed that may not be obvious. List              are a number of agencies offering courses on
everything you can do, whether you learned it         listening and speaking skills.
on the job, at home, taking a course, or doing             Keep up with the developments in your
volunteer work.                                       industry by reading literature, trade magazines,
      Think about what it takes to do the job you     and any interesting trivia that comes your way.
do: technical skills, knowledge, personality                Imagine if you lost your job today. What
traits, etc.                                          skills would you need to acquire or update to
    Don’t forget to list skills you learned at        meet the needs in today’s job market? Start
home - especially languages. The more                 filling those gaps today.
languages and cultures you know, the better.
    Don’t underestimate the value of volunteer        Start to build a network of
work. This is often a way of developing skills        contacts:
without having to pay for training programs.
                                                            Although what you know is important,
                                                      getting ahead in life is often about who you
Be willing to upgrade your skills                     know. There are many ways to expand your
and education:                                        circle of business contacts. Some suggestions
                                                      are: formal networking organizations such as
      Companies want people who continue to           men’s and women’s clubs, trade or business
learn throughout their lives. Look into courses       associations, and chambers of commerce;
at your community college or at the adult             informal conversations with friends, family, and
education divisions of high schools. See the          people you know through work and other
Courses and Classes magazine distributed in           activities. Get phone numbers. Make a note of
August and December of each year in the               what you spoke about and when.
Edmonton Journal, or available at public
libraries. Included are literacy and upgrading              Never talk badly to - or about - anyone.
programs.                                             Never! Because it will always come back to you.
                                                      It’s amazing how industries connect. It’s
     Improve your communication style. No             important to come across as professional,
matter what you do, being able to communicate         friendly, and helpful.
effectively will help you do it better. Learning


  4              for more information, dial 211 (482-4636 outside of Edmonton)
                                                                            The Tough Times Handbook


       Even if you have a job you like, it’s a good
idea to explore alternatives. The world is
changing rapidly, and so are the people and jobs
in it!
      Do a little soul-searching. What do you
really enjoy? What do you really hate? You’re
more likely to find an interesting, well-paying job
by following your interests and natural abilities.
     Consider taking a professional aptitude test.
For more information, visit your local high
school or college, Canada Employment Centre,
or check the YellowPages under career                             THE JOB SEARCH
consultants.
                                                             Finding work is not easy. It is very time
      Research different jobs. You can do this          consuming and takes a lot of effort. There are
through employment professionals or by using            several agencies that will assist you in finding
your local library. A number of books have              work.
recently been written which speculate on the
future world of work and attempt to predict                  A wide variety of booklets and information
which careers will be most in demand. Check             are available through People, Skills and
out the book What color is your parachute? by           Workplace Resource at no cost to Alberta
Richard Nelson Bolles. Magazines contain the            residents (422-1794) such as
most current information on how careers are                 Job Smart: Tips for Staying Employed
changing. To identify Canadian magazines that               Job Seekers Handbook
relate to these occupations, consult Ulrich’s
Periodicals Directory. Magazines are listed under           Self Employment: "Is It For Me?"
subject and are identified by country. If you are           Career Planner: Choosing an Occupation
interested in a career in Travel and Tourism, for
                                                            Multiple Choices: Planning Your Career for the
instance, you will find several Canadian                    21st Century
magazines under this subject heading. Your
library may not subscribe to them all but the               Adult Back to School Book
periodicals librarian can tell you if other libraries   and many more.
in your city do.                                               If you have internet access (use the public
     Talk to experts in different fields. The easiest   library!) you can browse and order publications
and least intimidating way to do this is by calling     at www.alis.gov.ab.ca/careershop. Otherwise,
professional and business associations - for            contact your local Canada-Alberta Service center
example, The Insurance Institute of Canada, The         office listed on page 6.
Alberta Gravel Truckers Association, Drywall                You can find lots of helpful information
Lath and Plaster Association, The Canadian              about careers and employment on the Human
Dental Hygienists Association - for information         Resources and Social Development Canada
about how to enter their fields.                        website at www.hrsdc.gc.ca.




                       for more information, dial 211 (482-4636 outside of Edmonton)                    5
The Tough Times Handbook


                  The Resume                                                      Where to Look
     Writing your resume is a very important                     Getting started in the job search is a big
part of the job search. Take your time, do it well,        task. Daily newspapers as well as weekly
get help from an agency specializing in job-               community newspapers are one source. The
finding if necessary.                                      agencies that can help are listed below, but don’t
     Before beginning your search for work it is           forget that friends, family, and neighbours may
important to know what you are looking for.                also be an important source of information.
Determine what skills                                      Many jobs are never advertised.
you will bring to a job;                                   Alberta Employment, Immigration, and Industry
what things you enjoy            Resume                    provides a continium of services to people in
doing and what kinds of                                    need. You can get help with job search, resume
jobs you do well.                                          development, computer access, etc., through
      Don’t underestimate                                  their Alberta and Canada-Alberta Service Centre
your skills. Even if you have                              Locations.
not worked before, you have                                Alberta and Canada-Alberta Service Centres
abilities to bring to an                                   Toll free Access
employer..... by being a
                                                           Toll free access in Alberta by dialing
parent..... a volunteer..... a student. Focus on
what you can do, not what you can’t do.                    310-0000 then the area code and number.


Things to remember:                                        Deaf or Hard of Hearing Access

1.   Keep it short (two pages maximum).                    Callers with a TDD Deaf or Hard of Hearing Relay can
                                                           reach Alberta Government offices by dialing 427-9999
2.   Make sure it’s neatly typed, spelling and grammar     in Edmonton, or 1-800-232-7215 in other Alberta
     are correct, and that the layout is easy to follow.   locations.
3.   Emphasize your accomplishments and
     achievements.                                         Edmonton - Canada Place (Downtown)
4.   Update it as necessary. It should be current.         Main Floor - 9700 Jasper Avenue
5.   Keep an updated version “circulating” among           Job Kiosks available only.
     employment agencies. Do not send it to
     prospective employers without meeting or at least     No in-person service available.
     speaking with them first. The best resume can be
     written after an information interview with a
                                                           Edmonton - City Centre (Downtown)
     prospective employer and can be tailored to the
     skills needed in the job.                             Main Floor - 10242 105 Street
6.   Attach a brief typed covering letter highlighting     Phone .............................................................. 415-4900
     some knowledge or skills that relate to the job for
     which you are applying.
                                                           Edmonton - Fort Road (North)
                                                           200 - 13415 Fort Road
                                                           General Enquiries .......................................... 422-9440
                                                           Labour Market Information Centre ............... 415-9831




     6             for more information, dial 211 (482-4636 outside of Edmonton)
                                                                                                               The Tough Times Handbook


Edmonton - Northgate Centre (North)                                             the opportunity to work and earn a wage while
                                                                                learning reliable employment skills.
2000 Northgate Centre
9499 137 Avenue
In-person service only.                                                         Bredin Institute - Centre for Learning
                                                                                9707 110 Street
Edmonton - Meadowlark Mall (West)                                               Phone .............................................................. 425-3730
120 Meadowlark Shopping Centre                                                  Job placement service - offers unemployed Albertans a
15710 87 Avenue                                                                 free, supported job search service with placement
                                                                                assistance if required.
Phone .............................................................. 415-8116

                                                                                DECSA
Edmonton - Westcor Building (West)                                              11515 71 Street
2nd Floor, Westcor Building                                                     Phone .............................................................. 474-2500
12323 Stony Plain Road
                                                                                Assists persons experiencing barriers to employment
Phone .............................................................. 415-6500   to locate, secure, and maintain employment. Offers
                                                                                pre-employment consultation services, career
                                                                                planning, personal management, employment and
Edmonton - Argyll Centre (South)
                                                                                educational counselling.
Argyll Centre
6325 Gateway Blvd.
                                                                                Edmonton Hire-A-Student
General Enquiries .......................................... 644-2888
                                                                                9943 109 Street
Labour Market Information Centre ............... 644-2827
                                                                                Phone (24 Hr Jobline) .................................... 495-2070
                                                                                Provides job posting service for employers and
Canada-Alberta JOBS Hotline
                                                                                students, computer room, fax machines, resource
Automated 24 hour job hotline and website has                                   center and individual consultations regarding job
listings of current job opportunities available                                 search, resume writing and mock interviews for
throughout the country.                                                         students. Operates during summer.
Phone .............................................................. 917-4899
       outside Edmonton ..................... 1-800-727-2925                    Edmonton Mennonite Centre for Newcomers
       online .................................... www.jobbank.gc.ca            101 - 10010 107A Avenue
                                                                                Phone .............................................................. 424-7709
Other places that can help:                                                     Provides career counselling, self-employment, training
                                                                                on-the-job, profession/occupation-specific programs
Alberta Employment, Immigration, and Industry                                   and courses.
Alberta Job Corps
11244 120 Street                                                                Personal Support and Development Network
Phone .............................................................. 422-4011   400 - 10050 112 Street
                                                                                Phone .............................................................. 496-9220
Provides structured, supportive training and work                               Fax ................................................................ 496-7625
experience for individuals who have a sporadic
employment history. The program gives participants                              Provides career counselling, resume service, and
                                                                                training programs; offers computer training and
                                                                                literacy assessment.


                                 for more information, dial 211 (482-4636 outside of Edmonton)                                                          7
The Tough Times Handbook

Unity Centre of Northeast Edmonton                                              Service Canada Centres
101 - 14530 72 Street                                                           Service Canada Centres (S.C.C.) offer information to
Phone .............................................................. 478-6521   worker and employer clients on job openings, labour
                                                                                market conditions, available training courses, and
Provides resume assistance by appointment.                                      Employment and Immigration
                                                                                programs and services. They
                                                                                provide and process applications
Youth Connections
                                                                                for employment insurance and
For youth 16 - 24                                                               social insurance numbers. They
Phone .............................................................. 415-4968   also offer counselling for the
                                                                                special needs of handicapped and
Helps connect youth with a career path, develop a                               employment disadvantaged clients. Contact the office
worksearch plan, identify skills, write a resume and                            nearest to you.
prepare for an interview. Assists with educational
planning and funding.                                                           Phone (bilingual) .............................. 1-800-622-6232
                                                                                Website ................................. www.servicecanada.gc.ca


                                                                                Canada Place S.C.C. (Downtown)
                                                                                1440 - 9700 Jasper Avenue
                                                                                Services provided in English and French


                                                                                Edmonton South S.C.C.
                                                                                Argyll Centre
                                                                                6325 Gateway Boulevard
                                                                                Services provided in English and French

                                                                                Edmonton North S.C.C.
                                                                                2000 Northgate Centre
                                                                                9499-137 Avenue
                                                                                Services provided in English only


                                                                                Edmonton Medowlark S.C.C. (West)
                                                                                Meadowlark Shopping Centre
                                                                                120 - 15710 87 Avenue
                                                                                Services provided in English only




   8                      for more information, dial 211 (482-4636 outside of Edmonton)
                                                                                                               The Tough Times Handbook

                                                                                BGS Enterprises
                   Skill Development
                                                                                Edmonton Centre
     There are many agencies that will help you                                 1100 City Centre Place Tower
“brush up” on your present skills, or develop                                   10025A 102A Avenue
new ones through their programs. Some places                                    Phone .............................................................. 425-6655
to check are: (some of these programs are                                       Provides assessment and case management to clients
targeted to specific populations so please read the                             who want to access a skills development program and
description before calling)                                                     grant (application process) for English as a Second
                                                                                Language students, adult basic upgrading, high
                                                                                school upgrading and integrated skills (e.g., further
ABILITY Career & Employment Services                                            educated to reduce barriers to employment like a
                                                                                computer course, truck driver's licence, etc.)
301 - 10722 103 Avenue
Phone .............................................................. 423-2010
                                                                                Bissell Centre
Fax ................................................................ 423-2044
                                                                                10527 96 Street
Provides career counselling, vocational rehabilitation
counselling, pre-employment and on-the-job training,                            Phone .............................................................. 424-4385
job placement, resume development, and employability                            Provides job search assistance to inner city residents.
assessment.

                                                                                Bredin Institute - Centre for Learning
Alberta Advanced Education                                                      9707 110 Street
Apprenticeship & Industry Training                                              Phone .............................................................. 425-3730
Capital Health Centre South Tower                                                      Youth Connections (16-24 years)
7th Floor - 10030 107 Street ......................... 427-8517                        10172 108 Street .................................... 415-4968
                                                                                Offers skills development programming to qualified
                                                                                adults and youth, including assessment, case
                                                                                management, skill training, and work placement to
                                                                                help you find and retain employment.


                                                                                Alberta and Canada-Alberta Service Centres
                                                                                see page 6 for locations and phone numbers
Alberta Employment, Immigration, and Industry
Career & Employment Programs &
                                                                                CANDORA Society of Edmonton
    Services ................................................... 427-5659
                                                                                248 Abbottsfield Mall
Student Funding Contact Centre
                                                                                3210 118 Avenue
    (Press 1) ................................................. 427-3722
                                                                                Phone .............................................................. 474-5011
                                                                                Offers an employment preparation program for women
Arch Enterprises & Training Association
                                                                                on social assistance, and English language instruction
3151 97 Street                                                                  for newcomers.
Phone .............................................................. 438-4347
Offers vocational training and employment counselling
to adults with intellectual impairments experiencing
employment barriers.



                                 for more information, dial 211 (482-4636 outside of Edmonton)                                                          9
The Tough Times Handbook


Career Information Hotline                                                      Dickinsfield Amity House
Phone .............................................................. 422-4266   9213 146 Avenue
       (outside Edmonton) ................... 1-800-661-3753                    Phone .............................................................. 478-5022
       (hearing impaired - Edmonton) ........... 422-5283                       Provides job search assistance, referrals to other
       (hearing impaired - outside Edmonton)                                    resources, counselling, and preventive educational and
                                                                                social programs.
       ..................................................... 1-800-232-7215
Operates a toll-free telephone career information and
referral service. Consults, advises and counsels                                Edmonton John Howard Society
individuals on educational programs, career planning,                           401 - 10010 105 Street
job search skills, educational financial assistance, and
training programs.                                                              Phone .............................................................. 428-7590
                                                                                Provides housing, education program, parole
                                                                                supervision. Offers youth programs, employment
Catholic Social Services: Settlement Programs                                   preparation, personal development (CARE), and anger
10709 105 Street                                                                management course.
Phone .............................................................. 424-3545
Provides settlement and integration services to                                 EmployAbilities
immigrants; employment training, counselling,                                   402 - 10909 Jasper Avenue
English as a Second Language, etc.
                                                                                Phone .............................................................. 423-4106
                                                                                Assists adults with disabilities with individual
Centre for Family Literacy                                                      employment consultation, information sessions,
201 - 11456 Jasper Avenue                                                       aptitude/assessment, job placement, career
                                                                                information and referrals, computer training.
Phone .............................................................. 421-7323
Provides assessment, diagnosis of learning problem;
offers reading, spelling, writing, and reading                                  Excel Society
comprehension.                                                                  300 - 10814 106 Avenue
                                                                                Phone .............................................................. 455-2601
Chrysalis: An Alberta Society for Citizens with                                 Frontier Vocational training - serves adults with
Disabilities                                                                    physical and developmental disabilities and/or mental
13325 St. Albert Trail                                                          health issues. Teaches employment readiness skills,
                                                                                helps secure work and volunteer placement.
Phone .............................................................. 454-9656
Provides assessment, training, alternatives to
employment and employment services to individuals                               Goodwill Industries of Alberta
with diverse disabilities.                                                      8761 51 Avenue
                                                                                Phone .............................................................. 944-1414
                                                                                Provides services in basic skills, literacy and
                                                                                numeracy; academic upgrading; employment
                                                                                preparation; job search; etc.




   10                     for more information, dial 211 (482-4636 outside of Edmonton)
                                                                                                               The Tough Times Handbook

Life Skills Training Centres Ltd.                                               Metro Continuing Education
102 - 13245 146 Street                                                          8205 90 Avenue
Phone .............................................................. 424-3843   Phone .............................................................. 428-1111
Offers life skills and job training; matches individuals                               English Language Institute
with careers and provides community orientation, job                                   8610 81 Street ........................................ 917-8653
search strategies, interview skills and work experience
for those looking to gain employment in the "helping"                           Provides courses to meet the educational needs of
professions.                                                                    adults to continue their academic education in high
                                                                                school, English as a Second Language, basic literacy,
                                                                                upgrading, and leisure living.
Mennonite Centre for Newcomers
101 - 10010 107A Avenue                                                         Millwoods Welcome Centre for Immigrants
Phone .............................................................. 424-7709   335 Tower II Millbourne Market
Offers support services to immigrants in English                                7609 38 Avenue
language training, health, employment, career                                   Phone .............................................................. 462-6924
counselling, and job training.
                                                                                Provides settlement and employment services to
                                                                                immigrants. Programs include citizenship classes,
Metis Employment Services                                                       computer classes, employment readiness, employment
                                                                                services, educational counselling, and homework club
Zone IV Edmonton                                                                for youth.
300 - 12308 111 Avenue
Phone .............................................................. 423-2237
                                                                                Native Counselling Services of Alberta
Offers Metis and other Aboriginal peoples employment
                                                                                The Circle of Work
services including job board and job leads, career info,
                                                                                910 - 10045 111 Street
educational and community resource material, access
to labour market info, computer workstations, fax                               Phone .............................................................. 732-4361
machine, telephone. Helps to access funding process                             Provides employment program that enables
for skills training, ongoing support, and workshops to                          unemployed Aboriginal people to obtain and maintain
facilitate self-reliance in employment.                                         employment. Program includes personal life
                                                                                management, career planning, job search techniques,
                                                                                employment readiness, computer literacy, upgrading.
Metis Settlement Strategic Training Initiatives
Society
                                                                                NorQuest College
200 - 10335 172 Street
                                                                                10215 108 Street
Phone .............................................................. 822-4096
                                                                                Phone .............................................................. 644-6000
Provides training and education to Metis physically
residing on a Metis Settlement or a member on a leave                           Provides academic upgrading, career training, English
of absence. Assists in entering, re-entering or                                 as a Second Language to adults in order to obtain
retaining active and meaningful employment within                               gainful employment.
the Canadian labour force. Services include advocacy
for disabled, employment assistance, job creation,
wage subsidy, and youth employment programs.




                                 for more information, dial 211 (482-4636 outside of Edmonton)                                                        11
The Tough Times Handbook


On Site Placement Services Association                                          Women Building Futures Society
802 - 9707 110 Street                                                           10326 107 Street
Phone .............................................................. 488-8122   Phone .............................................................. 452-1200
Assists individuals to maximize their independence by                           Provides training opportunities for women who would
offering a continuum of skill development                                       like to have a career in the trades such as carpentry
opportunities.                                                                  and electrical.


                                                                                    The Interview ... make the right
Oteenow Employment & Training Society

                                                                                               impression
202 - 10470 176 Street
Phone .............................................................. 444-0911
Provides employment programs and services to                                           It is said that first impressions last a lifetime.
Aboriginal clients.                                                             It is very important to make a good impression
                                                                                when you are applying for a job. Remember, the
                                                                                first time you are seen is often by the secretary or
Personal Support and Development Network                                        people working in the front end of the company.
400 - 10050 112 Street                                                          If you impress them, the boss is very likely to
Phone .............................................................. 496-9220   hear about it.
Provides adult training and employment assistance to                                 You should make a special effort with your
unemployed adults. Offers GED, job search and                                   appearance. Always dress neatly and
placement, and employability skills.                                            appropriately: don’t wear a suit to apply for a
                                                                                construction job nor jeans when applying for a
Project Adult Literacy Society (PALS)                                           secretarial position. Take the time to look your
41 - 9912 106 Street
                                                                                best and you will feel much better about yourself
                                                                                in the interview.
Phone .............................................................. 424-5514
                                                                                     Be prepared, polite, and confident.
Provides one-on-one tutoring for adults having
difficulty reading, writing, or speaking English as a
                                                                                Confidence comes from knowing what job you
first or second language.                                                       want and why, and from knowing and believing
                                                                                in yourself.

Wecan Cooperative for Community and Economic
                                                                                •      Think about your body language.
Development                                                                     •      Start your first meeting with a handshake.
Abbottsfield Mall                                                               •    Whenever possible select a chair beside his or her
3210 118 Avenue                                                                 desk as opposed to one across from it. That way there
Phone .............................................................. 479-5443   are no barriers between the two of you and the effect
Has an Employment Resource Centre that provides
resources and support to individuals looking for
employment, career research, and education/training
opportunities. Offers resume writing, job listings, fax
machines, and computers.




   12                     for more information, dial 211 (482-4636 outside of Edmonton)
                                                                                 The Tough Times Handbook


is more open. If you must sit facing the desk, shift        •    Remember, when the focus of the interview is on
your chair slightly as you sit down or angle your body      your skills, experience, goals, strengths, etc. you can
in the chair so that you’re not directly in front of your   now relax. You’re the expert on this subject!
interviewer.
•    Watch your body language to make sure you              Don’t get discouraged . . .
don’t seem too desperate for the job or too eager to
please.                                                           There will be times when you feel totally
•   Good eye contact is also important. Job applicants      frustrated with the process of job hunting. It can
who make more eye contact are seen as confident and         be discouraging when an employer turns you
open.                                                       down. But don’t give up! Each employer is
                                                            different. If you don’t get one job, you may get
•    Say what you mean. You want the interviewer to
see you as believable and confident. Avoid long-winded      the next. Remember, you may have to get
answers to questions. If you don’t know the answer or       through a forest of “NOs” to reach that “YES”
are not sure you understand the question say so.            but all it takes is one “YES”. The key to success
•     Use the name of the interviewer now and again.
                                                            is to not let your frustration take over and make
It’s the best way to get - and keep - his or her            you quit looking. Once you have started the job
attention.                                                  hunt, don’t look back. Job hunting is a job in
                                                            itself. Look at it as a challenge you can meet.
•    Master the art of small talk. Most people who
appear comfortable with strangers in social and                   Stay positive and don’t give up. If you quit
business situations will tell you they’ve worked hard to    your search it will be even harder to start looking
look that way. Their advice? Read a weekly news             again. Remember, it can take a long time to find
magazine and at least one daily newspaper - especially      a good job that is right for you. No matter what,
the sports section - so you can hold your own in
                                                            you can be very proud of who you are and the
conversation. Ask questions. Almost everyone likes to
be asked about themselves or their organization.            effort you are making to improve your life.
•      Look your best. It signals success. Your clothes
don’t have to be expensive. Clean, well-fitting clothes
which are in good repair are best. Avoid distracting
frills, noisy jewellery, etc. You want the interviewer to
listen to you and not be distracted by what you wear.
•    Before the interview, find out as much as you
can about the organization. What do they do? Talk
about advertisements in the media that will show you
noticed this company specifically. Can you obtain a
copy of their annual report?
•    If asked about weaknesses see that as an
opportunity to be honest about additional training you
might need from the employer. Most businesses
expect to do some so don’t be embarrassed to admit
you don’t know it all. In fact, most interviewers would
be suspicious of someone who felt they already had all
the knowledge they needed.
•    Be honest about what you know. Turn it around
into a question to the interviewer - “I don’t know
about that, can you tell me about it”, or “I don’t know
about that but I’m willing to learn”.



                         for more information, dial 211 (482-4636 outside of Edmonton)                      13
The Tough Times Handbook



       TAKING CARE OF YOUR EMOTIONAL
                  HEALTH
    In facing the loss of jobs and financial             tightness in chest or throat     sleep problems
security, it is important to take care of your                  pain in chest/stomach     muscle weakness
emotional health as well as your physical health.                    extreme tiredness    crying more often
     Often the feelings at this time are like those                 digestive problems    nightmares
following a death. It may be helpful to think
                                                       loss of appetite/binge eating      nausea
about this being a time of grieving. It may make
sense of some of the feelings and physical                                memory loss     frequent sighing
symptoms you might experience.                                 difficulty concentrating   out of breath


                                                       Coping with loss
       DEALING WITH LOSS
                                                               Here are some suggestions for coping with
     Experiencing a loss is tough. Our reaction        loss.
can include many feelings, some that may even          • Accept your feelings. Don't try to be brave or try to
surprise us. Grief or mourning is personal; not           deny or avoid your feelings.
everyone responds the same way. You may feel
sad, angry, resentful, relieved, confused, or          • Talk about/express your feelings. Find outlets for
                                                          your feelings. Find a friend who will listen, call the
numb. Feelings can come in waves and be                   Distress Line (482-4357), or attend a support
triggered by any number of things or events. You          group.
may have trouble concentrating or find you are
more forgetful.                                        • Take care of yourself. Do not neglect your health or
                                                          push yourself. Be gentle and patient.
      It is common to initially feel shock and
                                                       • Postpone major decisions. Give yourself time to
disbelief. You may think of it all as a "bad dream."      think and consider alternatives.
The hurt and pain of accepting the loss is very
real. Adapting to the void created by loss takes       • Accept help from others.
time and effort. You can feel happiness again.         • Get busy. Whenever you can, begin to reestablish
You can learn to cope with the loss.                      routine and purpose to your days.
                                                       • Realize things won't be "the same."
Physical Symptoms                                      • Get professional help if needed.
     Grieving is hard work. Listen to your body.            You are not alone. There are others who
Many of the symptoms will come in waves and            can and will understand and share in your
then pass. Remember, although they may be              sadness.
frightening, they are also normal and will pass as
you continue to take steps toward your future.
You may experience some of these:




  14             for more information, dial 211 (482-4636 outside of Edmonton)
                                                                                The Tough Times Handbook


                                                         •
    WHEN IT GOES TOO FAR
                                                             Appetite change or noticeable weight gain or loss
                                                         •   Not being able to sleep or sleeping too much
      Everyone experiences "the blues" now and           •   Loss of interest in activities, family, friends, or sex
then. Temporary feelings of sadness,
                                                         •   Loss of energy or ability to concentrate
disappointment or discouragement are perfectly
normal. Difficult times can leave even the most          •   Crying
successful person feeling down. Typically, these         •   Persistent worrying or guilty feelings
feelings come and go without too much upset in
our lives. It is important to have coping                •   Hopelessness, helplessness or thoughts of suicide
strategies or things to do that help us feel better.          For some people these feelings are
Below are some things that might help if you're          overwhelming. You may feel like there is no end
feeling down.                                            to your unhappiness or bad times. Other people's
•   Be good to yourself...treat yourself to a relaxing   advice or comfort may not seem to help. You
    evening, a long bath, an activity you'd enjoy or a   may feel irritable, insecure and see only the
    meal you'd like.                                     negative in what people say and do. This is not a
                                                         weakness nor does it need to be permanent.
•   Call someone who cares about you and talk out
    your concern.
                                                         There is help. Call someone and get help so that
                                                         you can feel better. Dealing with depression now
•   Do something. Accomplish something - clean out       may strengthen your ability to cope with the
    a drawer or closet, visit a museum.
                                                         future.
•   Call the Distress Line, attend a support group,
    pick up a self-help book.
•   Exercise, get active, take a walk.
•   Write out your thoughts in a letter, journal, or                    Stress Busters
    poem.
                                                                12 Ways to help you relieve stress
•   Help someone else - do a favour, volunteer.
                                                              1. Schedule quiet time.
•
                                                              2. Look at problems as challenges.
    Plan some step (however small) to begin to
    address the problem you face.
                                                              3. Take a walk in the rain.
                                                              4. Find a vent partner.
      If you are not able to "snap out of it" or to
start feeling better, you may want to consider                5. Make mud pies.
seeking help. Depression is very real and can                 6. Walk barefoot and wiggle your toes.
interfere with many parts of your life. It is a very          7. Avoid wearing tight clothes.
                                                              8. Talk less and listen more.
common and very treatable problem. Depression
can cause you to feel bad about yourself and
others, and it can create physical problems or                9. Putter around in your garden.
illness. It is sometimes hard to distinguish                 10. Smile.
between clinical depression and normal reactions             11. Listen to the wind.
to stress. If you feel bad for more than two weeks           12. Get enough sleep.
or have some of the symptoms listed here, it
could help to talk to someone.




                        for more information, dial 211 (482-4636 outside of Edmonton)                        15
The Tough Times Handbook



  IF YOU NEED HELP COPING
                                                                                The Family Centre
                                                                                20 - 9912 106 Street
      There are agencies available to support you                               Main Reception ............................................... 423-2831
as you work through your feelings and concerns.                                 First time appointment .................................. 424-5580
You may have to call several before you find one
                                                                                Provides counselling to families, couples and
that is right for you. Fees vary from totally                                   individuals. Offers group work in individual
subsidized, to sliding scale based on ability to                                adjustment, domestic violence, divorce, separation,
pay, to full fee. Be sure to ask about fees when                                and adult survivors of childhood sexual abuse.
contacting the agency of choice. If you don’t
know where to start, call 211 (482-4636 from
                                                                                The Hope Foundation of Alberta
outside of Edmonton) for referrals, 24 hours/day,
7 days/week.                                                                    11032 89 Avenue
                                                                                Phone .............................................................. 492-1222

                          Counselling
                                                                                Provides psychological counselling using methods
                                                                                suggested by hope research.
Catholic Social Services
8815 99 Street                                                                  The Salvation Army Community and Family
                                                                                Services
Phone .............................................................. 432-1137
                                                                                       Downtown
Provides clinical and relationship counselling as well
as coping skills to individuals, couples, and families.                                9620 101A Avenue
                                                                                       Phone ..................................................... 424-9222
Community Services, City of Edmonton                                                   North East Community and Family Services
Assessment and Short-Term Counselling                                                  1241 Hyndman Road (Canon Ridge)
City-wide assessment line ............................ 496-4777                        Phone ..................................................... 472-6743
Provides assessment, information and referral to other                          Provides assessment, information, referral, and
agencies, counselling to individuals, couples, families                         counselling. Offers groups for adult survivors of
or groups dealing with family issues or other life                              childhood sexual abuse.
changes.

                                                                                The Support Network
Jewish Family Services                                                          Walk-In Counselling Program
Counselling                                                                     400 - 10025 106 Street
202 - 10339 124 Street                                                          Phone .............................................................. 482-0198
Phone .............................................................. 454-1194   Offers solution-focussed personal and family
                                                                                counselling.
Provides non-denominational therapeutic counselling
for individuals, couples, families. Offers play therapy.
                                                                                YWCA
Jewish Family Services                                                          100 - 10350 124 Street
Edmonton Bereavement Centre                                                     Phone .............................................................. 423-9922
202 - 10339 124 Street                                                          Provides individual counselling, group sessions, crisis
                                                                                intervention, and referral services.
Phone .............................................................. 454-1231
Provides support for people grieving a loss.


   16                     for more information, dial 211 (482-4636 outside of Edmonton)
                                                                                                               The Tough Times Handbook


                                                                                Capital Health Children’s Mental Health
                                                                                Community Response Team
                                                                                Phone ........................................ 413-4733 or 413-4732
                                                                                Provides mobile assessment, consultation,
                                                                                intervention, and stabilization services to children and
                                                                                adolescents experiencing mental health crisis. Serves
                                                                                individuals, family members, concerned others, and
                                                                                community agencies. Has particular focus on the
                                                                                needs of Aboriginal children, youth, and families.


                                                                                Capital Health Children’s Regional Mental Health
                                                                                Crisis Line
                                                                                Phone .............................................................. 427-4491
                                                                                Provides telephone support for anyone dealing with
                                                                                child/adolescent mental health issues.


                                                                                Capital Health Mental Health Adult Crisis
                                                                                Response Team
     Crisis Lines / Crisis Intervention                                         Phone .............................................................. 482-0222
Distress Line, The Support Network                                              Responds to requests for emergency mental health or
                                                                                psychiatric services 24 hours/day, 7 days/week. Deals
Phone ................................................. 482-HELP(4357)
                                                                                with such issues as severe depression with suicide
Offers a 24 hour telephone service for people in any                            ideation or intention, anxiety, fear, paranoia,
crisis or problem situation. Provides information and                           schizophrenia and/or other unusual behaviour.
referral to community services.

                                                                                Child Abuse Hotline
Suicide Bereavement Program, The Support Network
                                                                                Phone ....................................... 1-800-387-KIDS(5437)
Phone .............................................................. 482-0198
                                                                                Provides a toll-free telephone number where all
       After hours ................................ 482-HELP(4357)              suspected cases of child neglect or child abuse can be
Offers support for individuals, groups, couples and                             reported.
families bereaved as a result of suicide. Offers
emotional support, assesses client needs, and provides
                                                                                Edmonton Police Service
referrals to appropriate helping services.
                                                                                Phone ................................................. 911(Emergency)
                                                                                       (Non emergency) ............ 423-4567 (Complaints)
Alberta Council of Women’s Shelters
                                                                                North Division ................................................ 426-8100
Alex Taylor School
9321 Jasper Avenue                                                              South Division .............................................. 426-8200
Phone .............................................................. 456-7000   West Division ................................................ 426-8000
Toll free ................................................ 1-866-331-3933       Central (Downtown) ...................................... 421-2200
A charitable umbrella organization representing
women’s shelters across the province on issues
relating to family violence. Maintains list of women's
shelters.


                                 for more information, dial 211 (482-4636 outside of Edmonton)                                                       17
The Tough Times Handbook

Edmonton Police Service, Victim Services Unit                                   Seniors' Abuse HelpLine
Central Division .............................................. 421-2760        Phone .............................................................. 454-8888
North Division ................................................ 426-8160        Provides 24 hour support and information for seniors
South Division ............................................... 426-8260         who are being abused or for others concerned about a
                                                                                senior who is being abused.
West Division ................................................. 426-8060
Provides immediate crisis intervention, outreach
support, and information on status of police                                    Sexual Assault Centre
investigations and justice system.                                              Phone (Crisis Line) ....................................... 423-4121
                                                                                TDD ................................................................ 420-1482
Family Violence Prevention Centre                                               Operates a 24 hour crisis line. Offers counselling and
401 - 10010 105 Street                                                          support to victims, their families and friends.
Phone .............................................................. 423-1635
                                                                                Student Distress Centre (U of A)
                                                                                Phone .............................................................. 492-4357
                                                                                Provides peer counselling, crisis intervention and
                                                                                information about campus to University of Alberta
                                                                                students. Both telephone and face-to-face help.


                                                                                Teens Helping Teens Crisis Line
                                                                                Phone .............................................................. 428-8336
                                                                                (Outside Edmonton) .............. 1-877-803-TEEN(8336)
                                                                                For youth up to age 24. Christian-based peer support
                                                                                provided by Salvation Army.
Kids' Help Phone
Phone ................................................... 1-800-668-6868        WIN House
Nationwide toll-free line for distressed young people.                          Phone (Crisis Line) ....................................... 479-0058
                                                                                Provides temporary accommodation for women and
Kids Kottage Foundation                                                         children who are abused or under threat of abuse.
                                                                                Crisis support available 24 hours.
Phone (24 hours) .......................................... 944-2888
Provides a 24 hour crisis care nursery and short-term
care (max. 72 hours) for children 1 - 10 years whose
families are experiencing stressful or crisis situations.


Salvation Army Adult Crisis Line
Phone .............................................................. 429-0230
Offers a Christian-based telephone service for people
in suicidal crisis.




   18                     for more information, dial 211 (482-4636 outside of Edmonton)
                                                                                                               The Tough Times Handbook


            Mental Health Concerns                                              Misericordia Community Hospital
                                                                                16940 87 Avenue
                                                                                Phone .............................................................. 735-2611
Alberta Network for Mental Health (Fellowship)
                                                                                Provides general psychiatry beds. Interdisciplinary
45 Commonwealth Building
                                                                                team provides holistic assessment and treatment for
9912 106 Street
                                                                                people suffering from acute episodes of mental
Phone .............................................................. 452-1930   illnesses such as psychoses, depression, manic
Strives to improve the quality of life of mental health                         depression, anxiety disorders and, personality and
consumers in Alberta through the encouragement of                               impulse control disorders. Outpatient support groups
self help/mutual aid and the promotion of “self respect                         available for former inpatients only.
through achievement”. Sponsors Dual Recovery
Anonymous.
                                                                                Children's Mental Health Regional Intake
                                                                                Phone .............................................................. 413-4700
Boyle McCauley Health Centre
                                                                                Central assessment/intake organization for children’s
10628 96 Street
                                                                                mental health services. Once an assessment is
Phone ............................................... 422-7333 ext 238          complete, a team of professionals from the different
Offers mental health services as well as other health                           mental health services will meet and discuss what
services to Edmonton's inner city residents.                                    service is best suited for the child.


Canadian Mental Health Association
800 Harley Court Building
10045 111 Street
Phone .............................................................. 414-6300
Offers information and public education services on
mental health and mental health issues. Provides day
programs, community rehabilitation, community
friends, outreach, and social programs.


Capital Health Region Mental Health
Crisis Response Team                                                            Distress Line, The Support Network
Phone .............................................................. 482-0222   Phone ................................................. 482-HELP(4357)
Responds to requests for emergency mental health or                             Offers a 24 hour telephone line to anyone in a crisis or
psychiatric services 24 hours/day, 7 days/week. Deals                           in a problem situation. Provides listening support,
with such issues as severe depression with suicide                              referral to helping agencies.
ideation or intention, anxiety, fear, paranoia,
schizophrenia and/or other unusual behaviour.
                                                                                Edmonton Mental Health Clinic
                                                                                5th Floor - 9942 108 Street
                                                                                Phone .............................................................. 427-4444
                                                                                Provides mental health assessment, treatment, and
                                                                                social skills counselling to adults.




                                 for more information, dial 211 (482-4636 outside of Edmonton)                                                       19
The Tough Times Handbook


            Neighbourhood Centres                                               CANDORA Society of Edmonton
                                                                                248 Abbotsfield Mall
     These centres offer a wide variety of services                             3210 118 Avenue
to the community. Services are typically geared                                 Phone .............................................................. 474-5011
towards low income individuals and families.                                    Connects people to increase understanding of each
Participating in activities offered by these centres                            other, reduce isolation, build self-worth. Provides
can be a great way to get connected to people                                   activities, programs, life choices, education, support,
and resources in the community.                                                 collective kitchen, etc.


124 Street Drop-In Association                                                  City of Edmonton Community Services
Phone .............................................................. 451-1957   Community Building Sites
A resource centre for residents of the 124th Street area                               Circle Square
that provides a drop-in for social contact.
                                                                                       Main Floor - 11808 St. Albert Trail
                                                                                       Phone ..................................................... 496-7018
Bissell Centre
                                                                                       Disabled Accessible
10527 96 Street
Phone .............................................................. 423-2285
                                                                                       Kennedale Site
The Bissell Centre offers a wide variety of services to
                                                                                       12830 58 Street
low and no-income adults and families including
advocacy and one-to-one support for adults, some                                       Phone ..................................................... 496-1901
emergency food and clothing, support for women
through pregnancy, support for adults affected by FAS,                                 Millcreek Site
support for adults with chronic mental illness living
independently, social and recreational programs,                                       221 Bonnie Doon Mall
emergency drop-in child care, employment referral,                                     Phone ..................................................... 496-5910
men and women's traditional Native healing circles,
summer camps for families, adults and children, low-
                                                                                       Jasper Place Site
priced clothing and furniture and household goods.
                                                                                       10030 167 Street
                                                                                       Phone .................................................... 496-5983
Boyle Street Community Services
10116 105 Avenue
                                                                                       Millwoods Site
Phone .............................................................. 424-4106
                                                                                       110 - 6203 28 Avenue
A multi-service community centre
                                                                                       Phone ..................................................... 496-5858
and drop in centre which includes
a job search centre. Also helps to
find suitable housing, assist low                                                      Clareview Site
income singles, provide short-                                                         600A Hermitage Road
term care to children in need of
protection. Offers an adult literacy                                                   Phone ..................................................... 496-5860
program as well as addictions
support program.                                                                       Glengarry Site
                                                                                       13315 89 Street
                                                                                       Phone ..................................................... 496-5974




   20                     for more information, dial 211 (482-4636 outside of Edmonton)
                                                                                                               The Tough Times Handbook


       Castledowns Site                                                         laundry, phone, fax, internet access, coffee, and juice.
       108 - 12222 137 Avenue                                                   Check for availability of community health nurses.

       Disabled Accessible
       .............................................. No on-site reception      KARA Family Resource Centre
                                                                                6717 132 Avenue
Dickinsfied Amity House                                                         Phone .............................................................. 478-5396
9213 146 Avenue                                                                 Provides parenting and life skills programs to families
Phone .............................................................. 478-5022   with pre-school children. Operates a free drop-in child
                                                                                care program. Provides information and referral,
Provides educational and social programs at minimal                             outreach program, and a women's self-care group.
cost. Offers a variety of support programs for women,
food programs, parenting programs, special family
events, and pre-literacy programs for families with                             Kara-Too Drop In Centre
pre-schoolers. Has a photocopier, fax machine, and                              108 - 5606 134A Avenue
telephone for community use.
                                                                                Phone .............................................................. 473-2204
                                                                                Provides information, referral, and drop-in programs
Gordon Russell's Crystal Kids Youth Centre                                      on site.
8718 118 Avenue
Phone .............................................................. 479-5283   Mill Woods Family Resource Centre
Provides a drop-in activity centre for inner city                                      Knottwood Site (Main Office)
children.
                                                                                       1733 Mill Woods Road

Inglewood Family Resource Centre (Community                                            Phone ..................................................... 413-4521
Options)

12601 116 Avenue                                                                       Millhurst Site

Phone .............................................................. 453-6645          5704 19A Avenue

Offers a number of programs to help families develop                                   Phone ...................................... 413-4521 ext. 200
skills and resources to support themselves through
crisis.
                                                                                       Millbourne Community Site
                                                                                       3756 78 Street
Jasper Place Child & Family Resource Society
                                                                                       Phone ...................................... 413-4521 ext. 300
8770 165 Street
                                                                                Offers emotional support, parenting education, parent/
Phone .............................................................. 489-2243   child interaction programs, collective kitchen.
Provides programs and services for families including
individual support, group parent times, parent                                  The Mustard Seed
education programs, and referrals to community                                  10635 96 Street
resources.
                                                                                Phone .............................................................. 426-5600
                                                                                Provides a drop-in program.
JP Drop In Centre Society
15210 Stony Plain Road
Phone .............................................................. 481-4001
Provides a resource and referral centre for the poor
and homeless in west Edmonton. Offers free showers,

                                 for more information, dial 211 (482-4636 outside of Edmonton)                                                       21
The Tough Times Handbook

N.A.A.B. - The Neighbourhood Activity Association of
Belvedere                                                                                  Self-Help/Support Groups
5714 136 Avenue                                                                       There are numerous self-help and support
Phone .............................................................. 478-3747   groups throughout the city of Edmonton that provide
                                                                                support on a variety of issue. Contact the Community
A neighbourhood drop-in centre that offers a food/                              Services Referral Line for more information on
clothing bank, library, job finder's club, We Can Co-                           support groups. Most are free of have minimal fees.
op, Health for Two, winter/summer programs,                                     211 (Community Service Referral Line)
computer access, transportation, bagged lunches and
much more.                                                                      Phone ....................................................................... 211
                                                                                    (outside Edmonton) .............................. 482-4636
Norwood Child and Family Resource Centre                                        Operates 24 hours/day, 7 days/week.
9516 114 Avenue
Phone .............................................................. 471-3737
Operates a child and family centre with flexible                                    GETTING THE ESSENTIALS
programming including Healthy Families, Health for
                                                                                        Everyone has basic needs for food, shelter,
Two, Early Start and Head Start programs, as well as
                                                                                clothing, and health care. When your income is low,
drop-in afterschool programs for children aged 6 - 13.
                                                                                these basic needs become harder to meet. It’s even
There are some course fees but they may be waived.
                                                                                harder when your income changes suddenly and you
                                                                                have to adjust and start planning to best use your
Society of St. Vincent de Paul                                                  limited dollars. To do this you must be prepared to
                                                                                make changes to your lifestyle. This means a hard look
Phone .............................................................. 471-5577   at necessity versus luxury.
Leave a message and they will return your call. They
                                                                                Remember priorities
will provide outreach support, friendly visiting, help to
find basic needs.
                                                                                     Everyone has a set of basic priorities they must
                                                                                meet (food, rent, utilities, etc.). Priorities may also
Unity Centre of Northeast Edmonton
                                                                                include personal needs and wants. Evaluate your
101 - 14530 72 Street                                                           financial needs: do they meet your priorities? This is
Phone .............................................................. 478-6521   especially important when the priority is due for
                                                                                payment at the end of the month and you have the
Provides low cost and free educational, recreational,                           money at the beginning of the month.
and preventive programs. Offers women's and men's
support groups, resume, and income tax services.                                      Another tip: when you owe money, don’t hide!
                                                                                Explain your situation to your creditors (landlord,
                                                                                credit card company, utilities company, bank) and see
We Cope                                                                         if you can work out a deal with terms that you can
                                                                                meet. Work on living up to your end of the bargain.
Lymburn Centre
                                                                                Remember, wages can be garnisheed (that’s when
7425 180 Street
                                                                                your creditors get your employer to pay them directly
Phone .............................................................. 489-8602   from your wages); plan so that doesn’t happen to you.
Provides help for low income people/families. Offers a
lunch program; wellness; "Dress for Less" (donate
time, skills in exchange for clothing); sports library
(exchange program). Offers a "Concerned Parents
Survival Kit".




    22                     for more information, dial 211 (482-4636 outside of Edmonton)
                                                                                                               The Tough Times Handbook


       If you need more information or help, contact:                           health and fitness activities, tutoring for children and
                                                                                youth, time and money management as well as stress
A.C. Waring and Associates Inc.
                                                                                management courses.
"The Debt Solution People"
Trustees in Bankruptcy/Debt Counselling
                                                                                Fox-Miles & Associates Inc.
820 - 10123 99 Street
                                                                                310 Meadowlark Professional Building
Phone .............................................................. 424-9944
                                                                                8702 Meadowlark Road
Offers Debt Stop clinics (free advice about debt
                                                                                Phone .............................................................. 444-3939
problems); professional consultation, advocacy, advice,
                                                                                Toll-free ................................................ 1-877-535-5355
choices, one-to-one and group debt counselling.
                                                                                Fax ................................................................ 444-0158
                                                                                Explores options available to overburdened debtors
Credit Counselling Services of Alberta
                                                                                including settlements, proposals, and bankruptcy.
Sunlife Place                                                                   Teaches budgeting skills.
440 - 10123 99 Street
Phone .............................................................. 423-5265   Vibrant Communities Edmonton
    ..................................................... 1-888-294-0076        Financial Literacy Education
Fax ................................................................ 423-2791
                                                                                10237 104 Street
Provides debt management workshops; debt
counsellors to answer questions, assess your debt                               Phone .............................................................. 428-1866
situation, and explain options.                                                 Offers a series of workshops for anyone interested in
                                                                                learning how to change the way we spend our money.
                                                                                Opportunity to get your credit report, learn what it
Edmonton Financial Literacy Society                                             means, your rights/responsibilities when opening a
Financial Literacy Program                                                      bank account. Provides tools to track your spending
                                                                                and understand the basics of banking services.
c/o Business Link Office                                                        Appropriate for employers, community service
10237 104 Street                                                                providers, or the general public.
Phone .............................................................. 944-1558
Assists individuals and families, through individual
development accounts, to create the foundation to
build savings and receive financial management                                                         BUDGETING
education. Savings can be used for such things as
down payments on homes, damage deposits,                                              Don’t try to carry your financial burden alone.
education, training, and self-employment.                                       Let your family and friends know of your need to
                                                                                budget and that you plan to avoid spending on extras
                                                                                like movies, eating out, etc. Include your spouse and
Edmonton YMCA - Family Ties                                                     children in the planning (it will improve their
10211 105 Street                                                                cooperation). Brainstorm, as a family, ways each
                                                                                person can contribute to the savings. Don't forget to
Phone .............................................................. 429-5739   include a reward for achievement. Use coupons and
Provides holistic individual and family support,                                treat the family to something from the "cut-back list"
comprehensive employment counselling, and literacy                              now and then.
advancement services to families who have had long                                    On the next page you will find a worksheet to
ties to social assistance and sporadic attachment to the                        help you figure out your budget. First of all, write
workforce. Offers workshops and educational                                     down your present monthly income like wages,
opportunities, employment preparation and support,                              unemployment insurance, welfare, family allowance,
in-home support, counselling services, access to                                pensions, maintenance payments (alimony), and other
                                                                                income (babysitting, informal work, etc.).


                                 for more information, dial 211 (482-4636 outside of Edmonton)                                                      23
The Tough Times Handbook


                                                       Budget
       Next, write down all you spend on things like
 food, household items, personal toiletries (like
 deodorant, toothpaste, etc.) gas, bus, parking, car
 repair, entertainment, job search supplies, rent/
 mortgage, utilities, prescriptions, clothes,          Income:
 insurance, comforts (cigarettes, liquor, tickets,
                                                       Wages ....................................................... $__________
 treats, etc.).
                                                       Unemployment Insurance ....................... $__________
       Now you can look at the difference between      Social Assistance ..................................... $__________
 what you earn and what you spend to see if you’re     Pensions .................................................. $__________
 in debt, breaking even, or maybe able to save         Child Tax Benefit ..................................... $__________
 something. You should work at reducing expenses       Maintenance Payments ........................... $__________
 and save in any way possible. Read on how to find     Total Income ...................................... $__________
 ways to cut down on essentials like housing, food,
 clothing, household goods, and health care.
                                                       Expenses:
                                                       Transportation ......................................... $__________

               Budget Notes
                                                       Prescriptions ........................................... $__________
                                                       Food ......................................................... $__________
                                                       Clothing ................................................... $__________
                                                       Household goods ..................................... $__________
                                                       Rent/Mortgage ......................................... $__________
                                                       Utilities ..................................................... $__________
                                                       Insurance ................................................. $__________
                                                       Personal Toiletries ................................... $__________
                                                       Maintenance Payments ........................... $__________

                                                       Sub-Total ”A” .................................... $__________

                                                       Extras:

                                                       Entertainment ......................................... $__________
                                                       Habits ....................................................... $__________
                                                       Other ........................................................ $__________

                                                       Sub-Total “B” ..................................... $__________

                                                       Total Expenses (“A” + “B”) ............... $__________

                                                       Monthly Balance = Total Income
                                                       minus Total Expenses ......................... $__________




                                                            If your monthly balance is a positive
                                                       number, you should be saving money. If it’s less
                                                       than zero, negative numbers mean you’re going
                                                       into debt every month unless you can spend less
                                                       or get more income.




 24              for more information, dial 211 (482-4636 outside of Edmonton)
                                                                                                               The Tough Times Handbook

                                                                                Phone .......................................................780-632-8686
       FINANCIAL ASSISTANCE
                                                                                Leduc Office
                                                                                4901 50 Avenue
                                                                                Phone .............................................................. 980-0557


                                                                                Meadowlark (Canada/Alberta Service Centre)
                                                                                120 - 15710 87 Avenue
     Alberta Employment, Immigration, and
                                                                                Phone .......................................................... 415-8116
Industry may provide temporary financial                                            TDD .......................................... 1-800-855-0511
assistance to those in need while they become
employment-ready and are looking for work. If
financial help is necessary, please call The                                    Parkland Office
Income Support Contact Centre.                                                  2nd Floor, Westgrove Professional Building
                                                                                131 1 Avenue, Spruce Grove
                                                                                Phone .............................................................. 962-8681
Alberta Employment, Immigration, and Industry
                                                                                    TDD ......................................................... 962-6362
Income Support Contact Centre (24 hrs) ...... 644-5135
Cheque Information Line .............................. 427-6942
                                                                                St. Albert Office
                                                                                30 Sir Winston Churchill Avenue, St. Albert
City Centre Area Office
                                                                                Phone .............................................................. 458-9400
4th Floor - 10242 105 Street
Phone .............................................................. 415-4900
                                                                                Sherwood Park Office
    TDD ......................................................... 422-0790
                                                                                2nd Fl. Trillium Centre
                                                                                121 Crimson Drive, Sherwood Park
Edmonton North Area Office
                                                                                Phone .............................................................. 464-7000
500 - 13415 Fort Road
                                                                                       TDD ......................................................... 449-0712
Phone .......................................................... 422-9440
    TDD ..................................................... 427-1544
                                                                                Edmonton AISH Office
                                                                                500 - 12323 Stony Plain Road
Edmonton South Area Office (Canada/Alberta Service
Centre)                                                                         Phone .............................................................. 415-6300
6325 Gateway Boulevard                                                          Emergency Benefits ....................................... 644-5134
Phone .............................................................. 644-2888          TDD ......................................................... 427-1570
    TDD ......................................................... 427-1569
Fort Saskatchewan                                                               AISH Network of Alberta
Served by Vegreville Alberta Service Centre                                     3A05 - 11111 Jasper Avenue
5121 49 Street
Vegreville AB T9C 1S7                                                           Phone .............................................................. 482-8921




                                 for more information, dial 211 (482-4636 outside of Edmonton)                                                      25
The Tough Times Handbook


             Employment Insurance
                                                                                         Make Tax Time Pay
      Employment Insurance (EI) helps you when you                              Did you know that there are lots of benefits
lose your job. It can provide temporary income while                             you may be entitled to? All you need to do
you look for another job, are sick, pregnant, or
                                                                                 is file your income tax forms. These places
adopting a child. The first thing you must do when
                                                                                   may be able to help you with your forms
you are out of work is APPLY RIGHT AWAY even if
                                                                                   and tell you which benefits you might be
you do not have all the necessary documentation.
                                                                                                  eligible for.
      There are two types of EI benefits: regular
benefits for people who are unemployed and looking
for a job, and special benefits if you can’t work
because of illness, injury, pregnancy, or adoption.
      Not everyone qualifies for EI and certain
conditions must be met. If you become unemployed,
you should file an application for benefits at your local
Service Canada Centre immediately. If you have your                        Bissell Centre
Record(s) of Employment, take it, along with proper                        10527 96 Street
identification, when you apply.
                                                                           Phone .............................................................. 423-2285
      For further information, call the 24-hour
automated Telemessage at 1-800-206-7218, or visit
the office nearest you. (See office locations on page 8.)                  Boyle Street Community Services
                                                                           10116 105 Avenue
                                                                           Phone .............................................................. 424-4106

                           Pensions                                        Calder Seniors Drop-In Society
Income Security Program - Human Resources &                                12963 120 Street
Skills Development Canada
                                                                           Phone .............................................................. 451-1925
Canada Place
1440 - 9700 Jasper Avenue
                                                                           Canada Customs & Revenue Agency
Phone ................................................... 1-800-277-9914
                                                                           10 - 9700 Jasper Avenue
Provides a full range of information on benefits under
the Canada Pension Plan and Old Age Security                               Child Tax Benefit ................................. 1-800-387-1193
programs, including Old Age Security, Guaranteed                           GST Enquiries .................................... 1-800-959-1953
Income Supplement, the Allowance, Allowance for
the Survivor, Canada Pension Plan, death benefit,                          Tax Refund and General Enquiries..... 1-800-959-8281
survivor benefits, and children's benefits.                                Alberta Family Employment Tax Credit
                                                                           Program .......................................................... 495-3500
Veterans Affairs                                                           Community Volunteer Income Tax Program
Canada Place                                                               Operates March & April each year; helps low-income
940 - 9700 Jasper Avenue                                                   individuals complete their tax returns for free on a
                                                                           walk-in basis; first come, first served.
Phone (English) ................................. 1-866-522-2122
Phone (French) .................................. 1-866-522-2022
                                                                           Changing Together - A Centre for Immigrant Women
Provides benefits to eligible veterans, their dependents
and survivors.                                                             3rd Floor - 10010 105 Street
                                                                           Phone .............................................................. 421-0175


   26                   for more information, dial 211 (482-4636 outside of Edmonton)
                                                                                                   The Tough Times Handbook

Northgate Lions Senior Citizens Centre
7524 139 Avenue
Phone .............................................................. 496-7355


Sacred Heart Church
10821 96 Street
(in Rectory-ring bell for entry)
Phone .............................................................. 422-3052


SAGE - Seniors Association of Greater Edmonton
102A Avenue & 100 Street
15 Sir Winston Churchill Square
Phone .............................................................. 423-5510                      FOOD
Assists seniors with income tax and other government
forms.                                                                               Here are some ideas to help you control
                                                                                spending and save money on a big budget
                                                                                item...FOOD!
Unity Centre of Northeast Edmonton

                                                                                Eating Habits
101 - 14530 72 Street
Phone .............................................................. 478-6521
Assists with income tax and government forms.                                         First, look at how you eat. How often do
                                                                                you eat out? Dining out is more expensive than
                                                                                preparing meals at home. Inviting friends over
Vibrant Communities Edmonton                                                    to share a home-cooked meal, instead of an
10237 - 104 Street                                                              evening out, will help you stay within your
Phone .............................................................. 428-1866   budget. (The expense record on page 24 will
                                                                                give you an idea of how much is spent on eating
Provides information on benefits and subsidies to help
reduce a family’s expenses.                                                     out.)
                                                                                      Now, what do you eat? The key is to keep a
                                                                                balanced, nutritious diet within a reasonable
                                                                                price range. The Canada Food Guide is a fine
                                                                                tool to use in meal planning and in finding
                                                                                healthful substitutes for
                                                                                expensive items such as
                                                                                meat (protein substitutes
                                                                                like peanut butter, dairy
                                                                                products, beans, etc.)
                                                                                Highly processed foods are convenient but often
                                                                                pricey compared to cooking from scratch. When
                                                                                basic items like milk are taking too much out of
                                                                                your grocery dollars, try alternatives like skim
                                                                                milk powder. Changing what you eat and how
                                                                                you buy can affect your pocket book.


                                 for more information, dial 211 (482-4636 outside of Edmonton)                            27
The Tough Times Handbook


Grocery Shopping Tips                                      •    If you are buying for one or two persons, resist
                                                           the temptation to buy in large quantities which you
•   Try to plan your meals for a week at a time.           may not be able to use up. However, it is smart to buy
Check the weekly specials usually advertised in the        economy sizes of non-perishable items or products
Sunday paper insert. Also, consider choosing foods         you use all the time.
which are in season and therefore cheaper. Avoid
shopping on a Sunday, prices are at their lowest on        •     Share large quantity purchases with a friend and
Tuesday or Wednesday.                                      split the cost.

•
                                                                             Collective Kitchens
      Keep a running list of items needed as you use
them up and also to do a check of your cupboards,
refrigerator, and freezer before your shopping trip.
Always use a shopping list and group similar types of
                                                                There are several agencies involved in
food and supplies together to prevent frustration,         collective kitchen projects where participants
impulse buying, and to save time.                          budget and shop for four or five meals a month.
                                                           The meals are frozen and taken home. There is a
•    Shop on a full stomach as hunger causes
impulse buying. Also, never shop when you are tired
                                                           minimal fee; please call for details. Some
or the store is busy.                                      organizations are listed below; dial 211 to
                                                           enquire about others.
•    Remember to check the “best before” date on
perishable items.
•   Check for the food grades and make your                Bissell Centre
purchase according to the end use. For example,            10527 96 Street
purchase canned mushroom stems and pieces instead
                                                           Phone: ............................................................. 423-2285
of whole mushrooms for a casserole.
•   Compare national brands, store brands, and
generic brands.                                            CANDORA Society of Edmonton
                                                           248 Abbottsfield Mall
•    Use coupons on products that you purchase
                                                           3210 118 Avenue
regularly.
                                                           Phone .............................................................. 474-5011
•    Often, higher priced items are placed at eye level.
Stretch and bend to save money on lower priced items
(gives you some exercise as a bonus!).                     Capital Health
•    Know your meat cuts. You can save money by            300 - 10216 124 Street
purchasing tougher cuts of meat and marinating or
                                                           Phone .............................................................. 413-5130
using “moist” methods of cooking.
•     Ask staff in the bakery and meat sections what       Community Services, City of Edmonton
time they mark down goods - usually after 6:00 pm or
first thing in the morning.                                Clareview Community Services

•    Watch for discount bins for savings on                600A Hermitage Road at 40 Street
discontinued items and day old bakery goods.               Phone .............................................................. 496-5860
•   Watch prices as they are rung in at the grocery
check-out - cashiers (and computers) can make              Dickensfield Amity House
mistakes.
                                                           9213 146 Avenue
•    Avoid trips to the neighbourhood stores to pick
                                                           Phone .............................................................. 478-5022
up items that you have forgotten. You usually pay for
the convenience with higher prices.




    28             for more information, dial 211 (482-4636 outside of Edmonton)
                                                                                                               The Tough Times Handbook

E4C - Edmonton City Centre Church Corporation                                   We Can Food Co-op
9321 Jasper Avenue                                                              Phone .............................................................. 413-4525
Phone .............................................................. 424-5408   Fees: $5 annually and $20/order. Volunteer-run.
                                                                                Supplies high quality, nutritious food to feed a family
                                                                                of four for about a week.
Inglewood Community and Family Resource Centre
12601 116 Avenue
Phone ............................................................. 453-6645


KARA Family Resource Centre
6717 114 Avenue
Phone .............................................................. 478-5396


KARA Too Drop-in Centre
108 - 5606 134A Avenue
Phone .............................................................. 473-2204
                                                                                                Community Gardens
Metis Child & Family Servics Society Edmonton
10437 123 Street                                                                      If you are interested in growing some of
Phone .............................................................. 452-6100   your own food but don't have the space or the
                                                                                know-how, community gardens can be an
Mill Woods Family Resource Centre/South
                                                                                economical way to grow healthy food, learn new
Edmonton Alliance Church                                                        skills, enjoy the outdoors, and meet people in
                                                                                your community. There are several community
       Mill Woods Family Resource Centre
                                                                                gardens throughout the city of Edmonton. Each
       5704 19A Avenue                                                          gardening group establishes guidelines for
       Phone ..................................................... 413-4521     membership; for example, some may ask that
                                                                                you devote a certain number of hours per week.
       South Edmonton Alliance Church
                                                                                Call Edmonton Community Services at 496-
                                                                                4999 for information on the community garden
       6508 31 Avenue                                                           nearest to you.
       Phone .................................................... 463-1527

Norwood Child and Family Resource Centre
9516 114 Avenue
Phone .............................................................. 471-3737


Unity Centre of Northeast Edmonton
101 - 14530 72 Street
Phone .............................................................. 478-6521




                                 for more information, dial 211 (482-4636 outside of Edmonton)                                                      29
The Tough Times Handbook


      Nutrition Information Sources                                                                 Emergency Food
Blue Flame Kitchen                                                                   When the supplies are down and there are
10035 105 Street                                                                no other resources, you can contact the
Phone .............................................................. 420-1010
                                                                                following agencies (it is recommended to call
                                                                                ahead):
Offers help and information on household problems
and recipes.
                                                                                Bissell Centre
Edmonton General Continuing Care Centre                                         10527 96 Street
11111 Jasper Avenue                                                             Phone .............................................................. 423-2285
Phone .............................................................. 482-8163   Provides emergency food (within specific boundaries)
                                                                                to low/no income families.
Offers services of a Registered Dietition who will
assess eating habits, do body measurements, and give
dietary advice to help meet personal heatlh goals.                              Canadian Native Friendship Centre
                                                                                11205 101 Street
Edmonton YMCA                                                                   Phone .............................................................. 479-1999
Phone .............................................................. 425-9622   Food bank depot that provides emergency food.
Registered dietician provides advice on a variety of
nutritional topics including weight gain, sports
                                                                                Edmonton Food Bank (Edmonton Gleaners)
performance, weight loss, and specialized medical
diets.                                                                          Phone .............................................................. 425-4190
                                                                                Provides short term food assistance through
                                                                                neighbourhood outlets.
Health Canada
Canada's Food Guide and other publications about
healthy eating. Check it out in the library or order a                          Fort Saskatchewan Food Gatherers Society
copy for yourself by calling ................... (613)954-5995                  9803 102 Street, Fort Saskatchewan
                                                                                Phone .............................................................. 998-4099
Norwood Child & Family Resource Centre                                          Provides emergency food hampers for Fort
9516 114 Avenue                                                                 Saskatchewan, Lamont, Bruderheim, Chipman.
Phone ............................................................. 471-3737
                                                                                Herb Jamieson Centre
St. Albert Public Health Centre                                                 10014 105A Avenue
23 Sir Winston Churchill Avenue                                                 Phone .............................................................. 429-3470
St. Albert                                                                      Three meals served each day; evening chapel service
Phone .............................................................. 459-6671   available. Serves men only.


Strathcona County Health Centre (Sherwood Park)                                 Marian Centre
2 Brower Drive                                                                  10528 98 Street
Sherwood Park                                                                   Phone .............................................................. 424-3544
Phone .............................................................. 467-5571   Emergency meals for adults.



   30                     for more information, dial 211 (482-4636 outside of Edmonton)
                                                                                                               The Tough Times Handbook

The Mustard Seed
10635 96 Street                                                                       CLOTHING/HOUSEHOLD
Phone .............................................................. 426-5600                GOODS
                                                                                     Buying clothes on a low income is difficult
Emergency food supplies available Monday-Friday;
meals offered Monday - Friday at 7:00 pm and
                                                                                but can be done. Shop carefully, take advantage
Saturday & Sunday at 5:00 pm.                                                   of department store sales, bargain stores, and
                                                                                second hand stores. Selling your own goods on
                                                                                consignment or having a garage sale may also be
Robertson Wesley United Church                                                  an option. Some non-profit agencies that either
10209 123 Street                                                                donate or sell at low cost are:
Phone .............................................................. 482-1587   Edmonton Emergency Relief Services Thrift Store
Has a community dinner the 2nd Saturday of every                                10255 104 Street
month except December.
                                                                                Phone .............................................................. 428-4422

Salvation Army Family Services
                                                                                Edmonton Seniors Centre
9620 101A Avenue
                                                                                Main Fl.(3Y) 11111 Jasper Avenue
Phone .............................................................. 424-9222
                                                                                Phone .............................................................. 482-8625
1241 Hyndman Road
Phone .............................................................. 472-6743
                                                                                Goodwill Thrift Stores
                                                                                       Beverly
St. Albert Food Bank
                                                                                       11714 34 Street
8625 McKenny Avenue
St. Albert                                                                             Phone ..................................................... 944-0060

Phone .............................................................. 459-0599
                                                                                       Manning
                                                                                       5529 137 Avenue
Strathcona Food Bank
                                                                                       Phone ..................................................... 944-0650
255 Kaska Road
Sherwood Park
                                                                                       Southside
Phone .............................................................. 449-6413
                                                                                       8759 51 Avenue
                                                                                       Phone .................................................... 944-0243
Unity Centre of Northeast Edmonton
101 - 14530 72 Street
                                                                                       Westend
Phone .............................................................. 478-6521
                                                                                       10004 169 Street
                                                                                       Phone ..................................................... 944-0650




                                 for more information, dial 211 (482-4636 outside of Edmonton)                                                       31
The Tough Times Handbook


IODE Shoppe                                                                     The Mustard Seed
8941 82 Avenue                                                                  10635 96 Street
Phone .............................................................. 466-4241   Phone .............................................................. 426-5600


KARA-Lot Second Hand Store                                                      We Cope - Lymburn Centre
12034 Fort Road                                                                 7425 180 Street
Phone .............................................................. 472-0610   Phone .............................................................. 489-8602
                                                                                Provides help for low income people/families - offers
                                                                                an "Office and Dress for Less Clothing Exchange".
Salvation Army Thrift Stores
       Edmonton Capilano Thrift Store
       5804 Terrace Road                                                        Privately Operated
       Phone .................................................... 469-8291      Kid’s Stuff Etc.
                                                                                5212 86 Street
       Edmonton Clareview Thrift Store
                                                                                Phone .............................................................. 468-5299
       12946 50 Street
                                                                                Second hand children’s clothes, maternity wear, ladies
       Phone ..................................................... 475-8778     wear, baby furnishings, and toys. Consignment.


       Edmonton Warehouse Store                                                 Value Village
       5115 99 Street                                                           Second hand furniture, appliances, clothing, toys.
       Pick-up ................................................... 437-6861            8930 82 Avenue
       Admin Line ............................................ 437-6952                Phone ..................................................... 468-1259
                                                                                       9540 163 Street
                                                                                       Phone ..................................................... 484-4177
       West Edmonton (McQueen) Thrift Store
                                                                                       11850 103 Street
       14530 111 Avenue                                                                Phone ..................................................... 477-0025
       Phone ..................................................... 451-8168            10127 34 Avenue
                                                                                       Phone ..................................................... 414-5859

       Whyte Avenue
                                                                                You will find other thrift stores listed in the
       10927 82 Avenue
                                                                                Edmonton Yellow Pages under "Second Hand
       Phone .................................................... 439-6750      Stores".

T.E. Bissell's Thrift Shoppe
       9232 34 Avenue
       Phone ..................................................... 440-1883
       8818 118 Avenue
       Phone ..................................................... 471-6644




   32                     for more information, dial 211 (482-4636 outside of Edmonton)
                                                                                                               The Tough Times Handbook



                 Emergency Clothing
                                                                                Edmonton Immigrant Services Association
                                                                                201 - 10720 113 Street
                                                                                Phone .............................................................. 474-8445
                                                                                Clothing bank for immigrants.


                                                                                Marian Centre
                                                                                10528 98 Street
                                                                                Phone .............................................................. 424-3544
                                                                                Provides emergency clothing to adults.


                                                                                Salvation Army Family and Community Services
Bissell Store
                                                                                9620 101A Avenue
10527 96 Street
                                                                                Phone .............................................................. 424-9222
Phone .............................................................. 423-2285
Free emergency clothes and household goods to those
in need.


Canadian Native Friendship Centre
11205 101 Street
Phone .............................................................. 479-1999
Clothing depot.

Community Options - A Society for Children and
Families
                                                                                Society of St. Vincent de Paul
Inglewood Community and Family Resource Centre
                                                                                Phone .............................................................. 471-5577
(Outreach)
                                                                                Leave a message about your needs; you will need a
12601 116 Avenue
                                                                                phone number at which they can call you back.
Phone .............................................................. 453-6645
Clothing and household goods exchange.
                                                                                Unity Centre of Northeast Edmonton
                                                                                101 - 14530 72 Street
Edmonton Emergency Relief Services
                                                                                Phone .............................................................. 478-6521
10255 104 Street
                                                                                Clothing bank.
Phone .............................................................. 428-4422
Assists fire victims and victims of natural disaster
with furniture, household goods, and clothing.




                                 for more information, dial 211 (482-4636 outside of Edmonton)                                                      33
The Tough Times Handbook



                          HOUSING                                                                 Socialized Housing

     A large portion of the household budget                                          Maybe you fit into one of the groups
                                                                                described below and might consider the
goes toward putting a roof over your head. The
                                                                                alternatives offered here:
amount you can afford to spend on housing
limits your options. Listed below are some of the                               Edmonton Inner City Housing Society
options available. They range from temporary                                    9430 111 Avenue
emergency shelters to subsidized housing to                                     Phone .............................................................. 423-1339
specialized housing. Also included in this                                      Develops and maintains affordable, safe, supportive
section are housing registries and landlord/                                    housing for low income and disadvantaged in the
tenant rights. Unfortunately, at the present,                                   inner city. Tenants unable to live independently must
there is very little affordable housing.                                        have support arranged.


                                                                                Inner City Youth Housing Project
                                                                                13047 102 Street
                                                                                Phone .............................................................. 479-1404
                                                                                Provides short and long term housing, follow-up and
                                                                                community support, and referrals for youth ages 12 -
                                                                                18.
                 Subsidized Housing
     If you’re paying more than 1/4 (25%) of                                    Innovative Housing Society
your monthly income on housing, this is an                                      9810 165 Street
alternative you might want to look into.
                                                                                Phone .............................................................. 451-1114
                                                                                Help people requiring adapted housing to find
Capital Region Housing Corporation                                              suitable, affordable units.
6th Floor - 10242 105 Street
Phone .............................................................. 420-6161   Northern Alberta Cooperative Housing Association
Offers affordable housing for low income families and                           102 - 12120 106 Avenue
single individuals. Rent is based on 30% of your gross
                                                                                Phone .............................................................. 482-6128
income.
                                                                                Provides services to member housing co-ops,
                                                                                educational consultation, promotion of housing co-
homeEd (City of Edmonton Non-profit Housing                                     ops.
Corporation)
100 - 11722 96 Street
                                                                                Operation Friendship
Phone .............................................................. 474-5706
                                                                                9526 106 Avenue
Provides rental units for singles and families in both
                                                                                Phone .............................................................. 429-2626
the inner-city and suburban neighbourhoods
throughout Edmonton. They also have limited units                               Operates a housing registry for seniors 55 years of age
adapted to the needs of the physically handicapped.                             and over in the Boyle McCauley area. Provides
                                                                                shopping assistance and transportation to medical
                                                                                appointments and other support services.




   34                     for more information, dial 211 (482-4636 outside of Edmonton)
                                                                                                               The Tough Times Handbook

Urban Manor Housing Society                                                     private, and future housing developments; together
9524 104 Avenue                                                                 with counselling on housing issues.

Phone .............................................................. 425-5901
Assists indigent, transient, and hard-to-house men                                              Housing Alternatives
with food, shelter, and clothing. Provides room and
board on a temporary or permanent basis.                                             There are housing cooperatives where
                                                                                groups of people collectively own and control
                                                                                their own housing. For further information on
                  Housing Registries                                            housing co-ops, contact:
      Here are some places that have housing
registries and lists that might help you find the
                                                                                Habitat for Humanity
place best suited for you. This is in addition to
newspaper ads and private property management                                   8210 Yellowhead Trail
companies.                                                                      Phone .............................................................. 479-3566
                                                                                Habitat for Humanity is an ecumenical Christian
Boyle Street Community Services Cooperative                                     housing ministry that builds houses with partner
10116 105 Avenue                                                                families using donations from corporations, churches,
                                                                                service clubs, and individuals in the form of capital,
Phone .............................................................. 424-4106   property, and/or gifts in kind. Construction is a
Housing registry assists low income people in finding                           cooperative effort involving partner families,
suitable housing.                                                               volunteers, and professional tradespeople.
                                                                                Families are selected based on:
Catholic Social Services Settlement Programs                                    •    need for decent, affordable housing
10709 105 Street                                                                •    ability and willingness to pay for and maintain a
Phone .............................................................. 424-3545        house
Helps immigrants find suitable housing.                                         •    willingness to partner with Habitat and to support
                                                                                     HFH's objectives

Edmonton Immigrant Services Association                                         Partner families make a modest down payment and
                                                                                invest 400 hours of "sweat equity" (volunteer labour),
201 - 10720 113 Street                                                          working alongside other volunteers helping to build
Phone .............................................................. 474-8445   their house and others, and working on other related
                                                                                Habitat projects. Habitat sells houses to partner
Helps immigrants find suitable housing.                                         families at no profit and finances no-interest
                                                                                mortgages. Partner families become homeowners,
Greater Edmonton Foundation: Housing for Seniors                                accepting all the responsibilities of home ownership.
                                                                                Habitat uses the monthly mortgage payments received
14220 109 Avenue                                                                from each homeowner to help finance the building of
Phone .............................................................. 482-6561   future Habitat homes.
Provides affordable, supportive housing alternatives for
active, independent seniors.                                                    Northern Alberta Co-operative Housing Association
                                                                                102 - 12120 106 Avenue
SAGE - Seniors Association of Greater Edmonton
                                                                                Info Line ......................................................... 452-3644
15 Sir Winston Churchill Square
                                                                                List of housing co-ops available on line at
Phone .............................................................. 423-5510
                                                                                www.nacha.ca
Provides information on subsidized housing, public,


                                 for more information, dial 211 (482-4636 outside of Edmonton)                                                      35
The Tough Times Handbook


                                                            A Safe Place (Sherwood Park)
            Landlord Troubles
            Landlord Troubles                               Phone ................................................. 464-SAFE(7233)
                                                            Provides temporary shelter for battered women with or
                                                            without children who are victims of domestic violence
       Knowing your rights in a landlord or                 or under threat of abuse.
        landlady/tenant dispute can make
               things much easier.
                                                            Crossroads/Outreach House
            Here’s a group to help you:
                                                            Women's Outreach ........................................ 474-7421

          Edmonton Landlord and                             Youth Outreach .............................................. 474-7547

                 Tenant                                     Assists street-involved youth in the inner city and
             Advisory Board
                                                            downtown area (especially those involved in
                                                            prostitution) make the transition from street life.
                     Nova Plaza                             Offers housing, social services, health care,
                  8904 118 Avenue                           employment counselling, court, and counselling
                  Phone: 496-5959                           services. Runs two safe houses: for youth under 18
                                                            and for women in transition but needing support.
        Advises landlords and tenants in
     tenancy matters. Receives complaints
            and mediates disputes.                          Edmonton YMCA
                                                            10030 102A Avenue
                                                            Corporate Office
         To hear pre-recorded information                   Phone .............................................................. 425-9622
                messages, call the
                                                            Residence/Downtown office
         Landlord - Tenant Info Line                        Phone .............................................................. 421-9622

             496-5959, press 4                              Operates a residence for men and women, 16 years
                                                            and older, with accommodation fees starting at $25.
                                                            Emergency shelter available to families, couples and/or
            Emergency Shelters                              individuals who require temporary shelter in a crisis
                                                            situation. No food provided.
      Shelters are open 24 hours a day to help the
homeless and people who live in abusive or
                                                            George Spady Centre
dangerous situations. They are a temporary
emergency escape for people who have nowhere                10015 105A Avenue
else to turn for help. Each shelter has specially           Phone .............................................................. 424-8335
trained staff to deal with specific concerns and            Provides overnight accomodation to intoxicated
special needs of groups.                                    individuals. Offers a 3-day (minimum stay)
                                                            detoxification program for alcohol and drugs. Operates
     In general, services provided are:                     a coffee drop-in and refers to treatment programs.
•   a time-limited stay in a safe place
•   counselling to help the individual with the             Herb Jamieson Centre
    immediate situation
                                                            10014 105A Avenue
•   assistance in finding long-term solutions
                                                            Phone .............................................................. 429-3470
•   medical care is available at some shelters; when it     Assists transient, indigent, single men, age 18 and
    is not available, a staff person will help you access   over, with food, shelter, and nursing services.
    medical attention.


    36             for more information, dial 211 (482-4636 outside of Edmonton)
                                                                                                               The Tough Times Handbook


Hope Mission Women's Centre                                                     Salvation Army Addictions and Rehabilitation
9908 106 Avenue                                                                 Services Centre
Phone .............................................................. 453-3412   9611 102 Avenue
Operates a community residential centre and half-way                            Phone ................................................. 429-4274 ext.222
house for inner city clientele. Provides religious                              Provides low-cost accommodation, counselling,
counselling and services, food, and shelter. For                                rehabilitation, and spiritual guidance for homeless,
women with or without children. Fees: $400/month                                transient, unemployed, underemployed, and
or $15/day.                                                                     pensioners, (males and females).


Hope Mission Youth Shelters                                                     Urban Manor
9908 106 Avenue                                                                 9524 104 Avenue
Phone ............................................................. 717-7649    Phone .............................................................. 425-5901
Operates an emergency shelter for male and female                               Provides shelter for hard-to-house men such as those
youth under the age of 21.                                                      with alcohol or mental health problems.


Inner City Youth Housing Project                                                WIN House
13047 102 Street                                                                Phone (Crisis Line) ....................................... 479-0058
Phone .............................................................. 479-1404   Provides short-term accomodation for abused women
Provides short and long term housing, follow-up and,                            and their children. Provides referral, advocacy support,
community support and referral for youth 12 - 18.                               counselling, and support groups. Assists with
                                                                                transportation for clients. Has childcare available.

Lurana Shelter
                                                                                Women’s Emergency Accommodation Centre
Phone .............................................................. 424-5875
                                                                                (WEAC)
Provides temporary shelter for women, with or
                                                                                9611 101A Avenue
without children, who are victims of domestic
violence or threat of abuse. Provides food, emergency                           Phone .............................................................. 423-5302
clothing, and emotional support. Offers crisis                                  Provides emergency accommodation and meals for
intervention, child support, and referrals to                                   homeless, transient women. Provides a residence and
community services.                                                             medical assistance, as well as outreach, advocacy, and
                                                                                support.
McDougall House Association
11070 108 Street                                                                Youth Emergency Shelter Society (YESS)
Phone .............................................................. 426-1409   9310 82 Whyte Avenue
Operates a residence for women, aged 18 years and                               Phone .............................................................. 468-7070
over, who require a supportive, alcohol and drug-free                           Provides short-term residential care for
environment during early stages of recovery.                                    homeless youth aged 16-18 including
                                                                                food, clothing, and health care.
                                                                                Provides crisis intervention,
Safehouse (Youth) - Catholic Social Services
                                                                                counselling, and referral services.
8815 99 Street
Phone .............................................................. 474-9938
Offers residential and outreach support services for
street youth and youth involved in prostitution.


                                 for more information, dial 211 (482-4636 outside of Edmonton)                                                      37
The Tough Times Handbook


                                                            • check your water heater temperature. For energy
                       Utilities                            efficiency, set it no higher than 50C.
     Helpful hints to lower your utility bills:             • keep air circulating inside the refrigerator for more
      Reprinted from the Essential Tips for Conserving      efficient cooling. Do not line the shelves or completely
Energy brochure with permission from Epcor. To receive a    fill a shelf so air circulation is blocked.
free copy of this brochure visit your public library, the   • make sure that your refrigerator and freezer doors
Epcor Centre or any Epcor site. You can also find it on     are sealed tightly. Try sliding a five-dollar bill through
the web at www.epcor.ca                                     the closed door; if you can move the bill, the seal is
                                                            likely not tight enough. Clean the seal if there is
                                                            residue.
In the Kitchen
                                                            • set the refrigerator at 3C and the freezer at -18C for
• no peeking - every time you open the oven door            optimum efficiency and food safety.
the temperature can drop by as much as 24C or 75F.
                                                            • locate the refrigerator and freezer away from heat
Bringing the oven back to its original temperature
                                                            sources such as sunlight, the range, and the
wastes a great deal of energy.
                                                            dishwasher.
• preheating the oven is unnecessary unless you're
                                                            • avoid putting hot or warm food straight into the
baking.
                                                            fridge or freezer. This raises the internal temperature,
• plan meals so you can cook the entire meal in the         making the unit work harder to maintain the
oven at the same time; from baked potatoes to               optimum temperature for efficiency.
apple pie.
                                                            • defrosting your refrigerator regularly will help keep
                                                    ht
                                                Brig !
• when cooking food on the stove, use                       it running efficiently and reduce costs.

                                                     s
a higher heat setting until the liquid
                                                            • when boiling water, don't overfill the kettle; just
begins to boil. Then lower the
temperature and simmer the food until            Idea       heat the amount of water you need.
fully cooked. Maintaining a fast boil doesn't
cook food faster than a slow boil, and it                   In the Laundry Room
wastes energy.
• check the seal on your oven door and make sure            • choose a wash time based on the size of the load
                                                            and soil level - 8 to 10 minutes is enough for most
it's tight. Even a small gap is enough to allow some
                                                            laundry.
heat to escape.
• when cooking small quantities, use your toaster           • always use a cold water rinse. This not only saves
                                                            energy, but clothes will rinse cleaner and wrinkle less.
oven, electric skillet, microwave oven and other small
appliances instead of the stove.                            • clean the lint filter after every dryer load and clean
• turn off the oven a few minutes before food is            the exhaust duct every year to increase efficiency and
                                                            reduce energy consumption.
ready and let its heat finish the job.
• use glass-baking dishes for more efficient heat           • wash the lint screen once a year with a toothbrush
                                                            and detergent to rid it of film left by fabric softeners
transfer.
                                                            and dryer sheets.
• rather than rinsing dishes separately under a tap,
put them in a drainer and pour a bowl of water over
                                                            • avoid over-drying clothes. This uses extra electricity
                                                            and sets in wrinkles. A shorter drying time reduces
them.
                                                            abrasion to clothing and maintains colour.
• when using the dishwasher, run the shortest wash
                                                            • choose a drying cycle with "cool-down" or
cycle possible and use the no-heat economy drying
                                                            permanent press. No heat is supplied during the last
cycle.
                                                            few minutes, but drying is continued as cool air is
• wash full dishwasher loads only.                          blown instead.



  38               for more information, dial 211 (482-4636 outside of Edmonton)
                                                                                            The Tough Times Handbook


• run consecutive loads to take advantage of the             Garage and Garden
preheated dryer.
                                                             • a vehicle needs to be plugged in for only three
• use a clothesline indoors or outdoors to dry clothes       hours before starting, even on the coldest day. Use an
most efficiently.                                            outdoor timer or power saver cord on your vehicle's
                                                             block heater and save up to $15 a month.
In the Bathroom
• regularly check toilets, pipes and faucets for leaks       Home Office
and repair them immediately. One small leak can              • turn off unused lights, including fluorescent lights.
waste thousands of litres of water per year. An
undetected leak can cost as much as $10 per month            • turn off unused electrical equipment, including
for a faulty toilet alone.                                   your computer, monitor, and printer, at the end of the
                                                             day.
• install low-flow showerheads and flow reducer
devices on taps.                                             • replace 100 watt bulbs with 28 watt compact
                                                             fluorescents - they last ten times longer, give the same
• add hot water to cold rather than cold to hot when         light and save more than $30 in electricity costs over
you need warm water.                                         the life of the bulb.
• switch to an electric razor. Believe it or not,
                                                             General Tips for Around the
shaving with an electric razor uses less energy than it
takes to heat the water for a traditional shave. At the
very least, don't let the hot water run; instead half-fill   House
the basin.
                                                             • use "door socks" - long, snake-like pieces of
                                                             material stuffed with sand or birdseed - to repel drafts
Furnaces and Heating                                         under exterior and interior doors.

• if you're cold, try getting comfortable by putting on      • use indoor appliance timers to turn lamps on and
a sweater or slippers, instead of turning up the             off. This saves electricity while giving your home a
thermostat.                                                  "lived-in" look while you are out.

• clean furnace filters regularly. Check filters at least
once a month. Replace disposable filters or clean the
permanent ones whenever they appear dirty.                        If you need to contact one of
                                                             the utilities, here are the numbers you
• use an electric heater only until the chill is gone
                                                             can call:
from the room. Using an electric heater can cost you
up to $40 a month to heat one room!
• move all furniture at least 30 cm away from heaters        ATCO Gas (gas heating)
and registers to make sure heat is flowing efficiently.      Phone .............................................................. 424-5222
• close the drapes as soon as the sun goes down in           Emergency ...................................................... 420-5585
winter to keep warm air in the room.
• in summer, use small portable fans to cool parts of        EPCOR (electricity)
the house rather than keeping the furnace fan on all
day.                                                         Phone .............................................................. 412-4000


                                                             Telus (telephone)
                                                             Residential ...................................................... 310-2255
                                                             Business ......................................................... 310-3100



                         for more information, dial 211 (482-4636 outside of Edmonton)                                           39
The Tough Times Handbook

                                                    HEALTH CARE
                                                                                     Services for those from out-of-province,
                   Capital Health Link                                          from the inner city, or with no appropriate
                       408-LINK (5465)                                          resources for health coverage are available at:
       24 hour line staffed by public health                                    Boyle McCauley Health Centre
        nurses to answer non-emergency                                          10628 96 Street
      medical questions and give information                                    Phone ............................................................. 422-7333.
           on Capital Health Services.                                          Provides health services in conjunction with the
                                                                                Capital Health Authority and community outreach
                                                                                program to those with no fixed address, no Alberta
      To stay healthy, keep a healthy lifestyle and                             Health Care or those who live, work and frequent
see a doctor for check-ups. To receive medical                                  Edmonton's inner city.
and other health care services, it is necessary to
have the Alberta Health Care Card. To apply,
call:                                                                                          Public Health Centres
                                                                                Abbottsfield Outreach Health Centre
Alberta Health Care Insurance Plan
                                                                                248 - 3210 118 Avenue
10025 Jasper Avenue
                                                                                Phone .............................................................. 413-5115
Phone .............................................................. 427-1432
Provides health care insurance for basic health
                                                                                Bonnie Doon Health Centre
services to all registered residents of Alberta; also
covers Albertans temporarily out-of-province or                                 8314 88 Avenue
Canada.                                                                         Phone .............................................................. 413-5670


Health Canada                                                                   Castle Downs Health Centre
Non-Insured Health Benefits
                                                                                214 -10807 Castle Downs Road
730 - 9700 Jasper Avenue
                                                                                Phone .............................................................. 413-5787
General Enquiries .......................................... 495-2703
Edmonton Referral Unit ................................. 495-2708
                                                                                Eastwood Health Centre
      Toll free ...................................... 1-800-514-7106
Goods and services include prescription drugs,                                  7919 118 Avenue
medical supplies and equipment, vision and dental                               Phone .............................................................. 413-5645
care, and transporation to access medical services to
eligible First Nations people and Inuit.
                                                                                Mill Woods Health Centre
                                                                                7525 38 Avenue
Alberta Child Health Benefit
                                                                                Phone .............................................................. 413-5685
Phone .............................................................. 427-6848
       outside Edmonton ...................... 1-877-469-5437
                                                                                Northeast Community Health Centre
Provides premium-free services for children in low-
income families for health services such as dental,                             14007 50 Street
optical, emergency ambulance, essential diabetic                                Phone .............................................................. 472-5020
supplies, and prescription drugs.


   40                     for more information, dial 211 (482-4636 outside of Edmonton)
                                                                                                               The Tough Times Handbook

North Central Public Health Centre                                              Environmental Health
Capital Centre Mall                                                                    Health Inspectors - East
25 - 9228 144 Avenue
                                                                                       7919 118 Avenue
Phone .............................................................. 413-5600
                                                                                       Phone ..................................................... 413-5650

St. Albert Health Centre                                                               Health Inspectors - West
23 Sir Winston Churchill Avenue, St. Albert                                            15625 100A Avenue
Phone .............................................................. 459-6671          Phone ..................................................... 413-5767


Strathcona County (Sherwood Park) Health Centre
2 Brower Drive, Sherwood Park
Phone .............................................................. 467-5571


Twin Brooks Health Centre
201 - 1110 113 Street
Phone .............................................................. 413-5630
                                                                                Sexually Transmitted Disease Centre

West Jasper Place Health Centre                                                 11111 Jasper Avenue

9720 182 Street                                                                 Phone .............................................................. 413-5156

Phone .............................................................. 413-5700   Free, confidential diagnosis and treatment of all STDs
                                                                                including HIV infection and AIDS. Works on an
                                                                                appointment basis but also welcomes drop-ins; is also
Woodcroft Public Health Centre                                                  a Streetworks needle exchange site.
13221 115 Avenue
Phone .............................................................. 413-5720   Travellers' Health Services
                                                                                440 Capital Health Centre, North Tower
                                                                                10030 107 Street

                   Specialized Clinics                                          Phone .............................................................. 735-0100

Birth Control Centre
                                                                                Tuberculosis Clinic
405 Capital Health Centre, North Tower
                                                                                9226 Aberhart Centre
10030 107 Street
                                                                                University of Alberta Hospital
Phone ........................................ 413-5735 or 735-0010             11402 University Avenue
Offers non-judgemental service and counselling on                               Phone .............................................................. 413-5755
birth control, emergency contraceptive pill, sexual
health and relationships, free pregnancy and STD
testing, and low cost birth contol supplies.
Eating Disorder Program, U of A Hospital
Phone .............................................................. 407-6114
Offers both day and residential treatment for eating
disorders such as anorexia and bulimia.


                                 for more information, dial 211 (482-4636 outside of Edmonton)                                                       41
The Tough Times Handbook


                 Addiction Concerns
                                                                                Chimo Youth Retreat Centre
                                                                                Healing Home
Alano Club                                                                      10568 104 Street
10726/10728 124 Street                                                          Phone .............................................................. 420-0324
Phone .............................................................. 423-1807   Provides a treatment group care program for youth
Provides a gathering and meeting place for AA                                   with significant and pervasive addiction problems.
members, Marijuana Anonymous members and, their                                 Must have child welfare status.
friends and families.

                                                                                Cocaine Anonymous and Co-Anon
Alberta Alcohol & Drug Abuse Commission (AADAC)                                 Phone .............................................................. 425-2715
Adult Services Downtown                                                         24 Hour Help Line
10010 102A Avenue
Phone .............................................................. 427-2736   Crystal Meth Anonymous
Assesses individual drug, alcohol, and gambling                                 Keep It Simple Club
problems; provides appropriate counselling and
referral. Offers support for family members.                                    11720 82 Street
                                                                                Phone .............................................................. 235-1772

Alcoholics Anonymous                                                            Offers a 12 step support group for addicts and
                                                                                recovering addicts dealing with crystal meth addiction.
Phone .............................................................. 424-5900   Offers support to family members as well.
Acts as a clearinghouse for circulation and exchange of
AA information for those seeking help. Offers the                               Gamblers Anonymous
fellowship of men and women who share their
experiences, strength and hope that they may solve                              Phone .............................................................. 463-0892
their common problem and help others recover from                               Holds self-help group meetings for men and women
alcoholism.                                                                     who have gambling-related problems. Provides
                                                                                support to spouses, parents, family, and friends of
                                                                                compulsive gamblers.
Boys & Girls Club of Edmonton
Solstice Recovery Home
9425 109A Avenue
Phone .............................................................. 422-6038
Treats youth 12-17 years overcoming drug addictions.


Catholic Social Services
Genesis II - Youth and Family Substance Abuse
Treatment                                                                       Gambling Helpline (AADAC)

8212 118 Avenue                                                                 Phone ................................................... 1-866-332-2322

Phone ............................................................. 471-1122    Offers telephone support, referrals, information,
                                                                                mailout information, and counselling.
Provides counselling to adolescents with substance
abuse issues and to their families. Counselling
includes emotional, behavioural, and spiritual
strategies. Family-focussed with some individual
work.


   42                     for more information, dial 211 (482-4636 outside of Edmonton)
                                                                                                               The Tough Times Handbook

George Spady Centre Society                                                     Our House Addiction Recovery Centre
10015 105A Avenue                                                               8103 121 Avenue
Phone .............................................................. 424-8335   Phone .............................................................. 474-8945
Offers a safe environment to persons suffering from                             A residential facility that provides long-term addiction
the effects of alcohol and other drugs. Provides non-                           recovery programming for males. Provides assessment
medical detoxification services. Clients are assessed,                          and referral, individual and group counselling,
supported, and monitored during the withdrawal                                  Alcoholic and Narcotic Anonymous meetings.
process. Provides a supervised overnight shelter for
those under the influence of alcohol and/or other
drugs. Provides information and referral regarding                              Poundmakers Lodge Treatment Centre
treatment options, counselling services, medical                                1 Poundmaker Road - St. Albert
facilities, treatment centres, and self-help groups.
                                                                                Phone .............................................................. 458-1884
                                                                                Provides residential treatment for adults with
Hope Mission - Residential Addiction Treatment                                  addictions.
Program
Phone .............................................................. 429-3470
                                                                                Problem Gambling Resources Network (Alberta)
Offers a treatment program for homeless men with
addiction problems                                                              Phone .............................................................. 461-1259
                                                                                Provides problem gambling awareness seminars in
                                                                                schools, community groups, and workplaces; peer
McDougall House Association                                                     counselling and referral; and support groups.
11070 108 Street
Phone .............................................................. 426-1409   Recovery Acres Society
Provides bed residence for women over 18 years of age                           6329 118 Avenue
who are in recovery from addictions. Services for
residents include workshops, individual and group                               Phone .............................................................. 471-2969
counselling, goal-setting sessions, daily meditation,                           Provides residential treatment program for adult men
daily physical exercise, and experiential learning                              with alcohol and drug addictions. Provides education
environment.                                                                    program and after care program.


Narcotics Anonymous                                                             Salvation Army Addictions Residential
Phone (24 hours) ........................................... 421-4429           Phone .............................................................. 429-4274
Provides a spiritual, not religious, program offering                           Offers a variety of substance abuse services including
recovery to men and women through the 12 Steps and                              long and short term residential treatment programs for
12 Traditions of Narcotics Anonymous.                                           men and women.


Nicotine Anonymous                                                              Smokers' Helpline (AADAC)
Ebenezer United Church Hall                                                     Phone ................................................... 1-866-332-2322
16302 106 Avenue
Phone ............................................................. 443-3020
Offers support group for people who are trying to live
their lives free of nicotine.




                                 for more information, dial 211 (482-4636 outside of Edmonton)                                                      43
The Tough Times Handbook


                                                                                          Other Addiction Concerns
Streetworks Needle Exchange
       Boyle McCauley Health Centre
       Phone ..................................................... 422-7333
       Boyle Street Community Services                                          Alberta Network for Mental Health (Fellowship)

       Phone ..................................................... 424-4106     Dual Recovery Anonymous

       Capital Health                                                           45 Commonwealth Building
                                                                                9912 106 Street
       Phone ..................................................... 990-6641
                                                                                Phone .............................................................. 452-1930
Exchanges used needles for new needles to reduce risk
of disease transmission, including HIV and Hepatitis,                           Offers support groups for people in recovery from a
through shared needle use. Call to find the location                            combination of addiction and mental illness.
nearest to you.
                                                                                Anorexics and Bulimics Anonymous
Willingdon Youth Development and Treatment                                      Recorded Information .............................. 443-6077
Centre
Residential Addiction Program                                                   Co-Dependents Anonymous
Phone .............................................................. 451-3481   804 Green Close
Offers clinical support in an out of town location                              Phone .............................................................. 436-6853
where youth aged 15-20 can deal with their
addictions.                                                                     Offers self-help group for people who desire healthy
                                                                                relationships.

Women/Men for Sobriety
                                                                                Eating Disorder Education Organization (EDEO)
Phone .............................................................. 459-8689
                                                                                6R20 - 11111 Jasper Avenue
Assists women and men in recovering from the use of
any substance/addiction through discovering one's                               Phone .............................................................. 944-2864
self, learning new self-enhanced behaviour, and                                 Provides information on eating disorders; has an
positive thinking.                                                              Education & Resource Centre; has a directory of
                                                                                professionals and services for the treatment of eating
                                                                                disorders available; offers community and school
      Do you need support in living with someone                                presentations.
else's addiction problems?
Al-Anon and Alateen
                                                                                Emotions Anonymous - 12 Steps to a New Way of
Phone .............................................................. 433-1818   Life
Offers a recovery program for family and friends of                             Phone .............................................................. 461-9332
problem drinkers, and Alateen programs for teenage
                                                                                Strives to help people become emotionally well and
relatives of alcoholics.
                                                                                cope with unsolved problems.
     For more information on addictions such as
food, gambling and smoking call:
                                                                                Overeaters Anonymous
                         AADAC Helpline
                                                                                Phone .............................................................. 423-2546
                         1-866-332-2322
                                                                                A fellowship of men and women who share common
           Community Service Referral Line                                      problems of compulsive overeating. Helps individuals
                  211 in Edmonton                                               recover from compulsive overeating.
             482-4636 outside Edmonton


   44                     for more information, dial 211 (482-4636 outside of Edmonton)
                                                                                                               The Tough Times Handbook


Sex Addicts Anonymous                                                           Birth Control Centre
Phone .............................................................. 429-9886   405 North Tower
No office hours. Call for an appointment and leave a                            10030 107 Street
message. Member will call back.                                                 Phone .............................................................. 735-0010
                                                                                Provides birth control information and birth control
Sexaholics Anonymous                                                            (free if cost is beyond individual’s means). Provides
                                                                                free STD, HIV, Hepatitis B and C, and pregnancy
Phone .............................................................. 988-4411   testing and counselling.


Straight Talk Workshops: Educating on *The Traps                                Birthright (Pro Life)
of Street Life*
                                                                                108 - 11520 100 Avenue
Phone .............................................................. 819-5123
                                                                                Phone .............................................................. 488-0681
Workshops strive to communicate all aspects of street
                                                                                Assists anyone who faces an unplanned pregnancy.
life and how people can become trapped within that
                                                                                Offers free and confidential pregnancy testing,
lifestyle; presenter speaks from personal experience.
                                                                                friendship, emotional, physical and practical
                                                                                assistance, and referrals. Makes available a free
                                                                                clothing exchange and offers prenatal classes.


       * Birth Control * Pregnancy *                                            Boyle McCauley Health Centre
               STD Concerns                                                     10628 96 Street
                                                                                Phone .............................................................. 422-7333
     What do you do if you think you're pregnant?
What are your choices if you face an unplanned                                  Provides health services in conjunction with the
pregnancy? How do you plan to prevent                                           Capital Health Authority and community outreach
pregnancy? There are many agencies in                                           program with special emphasis on pre- and post-natal
Edmonton that will assist you with questions like                               care. Offers maternal child care program. Delivers an
                                                                                AIDS/HIV prevention program for injection drug users
these. It is important to know you can get the
                                                                                including needle exchange.
help you need, and protect yourself and your
partner from sexually transmitted diseases.
                                                                                Edmonton Pregnancy Crisis Centre (Pro Life)
AIDS/STD Information Line                                                       204 - 11227 Jasper Avenue
Phone ...................................... 1-800-772-AIDS (2437)              Phone .............................................................. 482-5111
Offers confidential information on STDs, including                              Offers free pregnancy test, counselling for crisis
HIV infection and AIDS.                                                         pregnancy, adoption referral and alternatives, and
                                                                                ongoing support throughout the pregnancy.

Bent Arrow Traditional Healing Society
                                                                                Living Positive: Edmonton Persons Living with HIV
Drop-In Clinic                                                                  Society
2 Floor - 10117 150 Street                                                      404 - 10408 124 Street
Phone .............................................................. 413-5113   Phone .............................................................. 488-5768
Provides STD testing, pregnancy testing, Hepatitis B                            Advocates for people living with HIV in matters
immunization, education, emergency contraception,                               relating to HIV. Offers support to people who have
and birth control information. Services target                                  tested positive for HIV and their friends and families.
Aboriginal youth, children, and their families.                                 Services include peer support, social functions,


                                 for more information, dial 211 (482-4636 outside of Edmonton)                                                      45
The Tough Times Handbook


                                                                                                      Dental Services
telephone/internet use, public education, and
awareness.

Morgentaler Clinic
Phone .............................................................. 484-1124
Provides abortion services to women, non-judgmental
counselling, and post-abortion health and birth control
information.


Planned Parenthood Association of Edmonton
(Pro Choice)
50 - 9912 106 Street
Phone .............................................................. 423-3737
Offers confidential information, counselling and                                Boyle McCauley Health Centre
referrals on birth control, pregnancy (adoption,                                10628 96 Street
abortion, parenthood), and other concerns.                                      Phone .............................................................. 422-7333

Pregnancy Care Centre (Pro Life)                                                Provides dental services for those who live, work in
                                                                                and frequent the inner city area. Services are geared to
11223 100 Avenue                                                                income + $5 emergency fee.
Phone (24 hours) ........................................... 424-2624
Offers free, confidential peer support and counselling                          University of Alberta
for women in crisis pregnancies. Offers pregnancy
                                                                                Room 3038A - Dentistry Pharmacy Building
testing, maternity and baby clothing and baby
furniture for ongoing clients. Individual and group                             General Inquiries ............................................ 492-5182
counselling for those experiencing post-abortion                                Emergency After Hours ................................. 407-6854
trauma.
                                                                                Hygiene Clinic ................................................ 492-4458
                                                                                Children's Clinic ............................................ 492-5182
Sexually Transmitted Diseases (STD) Centre
11111 Jasper Avenue                                                             Offers full range of dental treatment for individuals (age
                                                                                4 years and up) at a reasonable cost.
Phone .............................................................. 413-5156
Info Line .............................................. 1-800-772-2437
Free confidential diagnosis and treatment of sexually
transmitted diseases.


The TERRA Association
9930 106 Street
Phone .............................................................. 428-3772
For youth, including young fathers, who require
information and support regarding pregnancy and/or
parenting issues. Provides a wide range of free,
confidential programs including counselling, home
visits, parenting education, child care, Aboriginal
support services, life skills, career planning, prenatal
classes, advocacy, referral education, and more.

   46                     for more information, dial 211 (482-4636 outside of Edmonton)
                                                                                                               The Tough Times Handbook


                         MediCentres                                            Hermitage
                                                                                12779 50 Street
Belmont
                                                                                8:00 am - 10:00 pm Mon-Sat
2903 137 Avenue                                                                 9:00 am - 10:00 pm Sun
9:00 am - 10:00 pm daily                                                        Phone .............................................................. 473-2102
Phone .............................................................. 475-7070
                                                                                Mill Creek
Belvedere                                                                       9117 82 Avenue
12720 66 Street                                                                 9:00 am - 5:00 pm Mon-Fri
                                                                                9:00 am - 4:00 pm Sat, Sun & holidays
8:00 am - 10:00 pm Mon-Sat
9:00 am - 10:00 pm Sun                                                          Phone .............................................................. 450-1200
Phone .............................................................. 475-3681
                                                                                Mill Woods
Calgary Trail                                                                   6426 28 Avenue
1 - 10407 51 Avenue                                                             8:00 am - 10:00 pm Mon-Fri
8:00 am - 10:00 pm Mon-Fri                                                      9:00 am - 10:00pm Sat, Sun & holidays
9:00 am - 10:00 pm Sat & Sun                                                    Phone .............................................................. 462-3491
Phone .............................................................. 436-8071
                                                                                Riverbend
Capilano                                                                        600 Riverbend Square
9945 50 Street                                                                  9:00 am - 10:00 pm Mon-Fri
9:00 am - 11:00 pm                                                              9:00 am - 4:00 pm Sat & Sun
Phone .............................................................. 468-2911   Phone .............................................................. 434-7234

Castledowns                                                                     Westend
15277 113A Street                                                               M7, 9509 156 Street
9:00 am - 10:00 pm                                                              9:00 am - 10:00 pm
Phone .............................................................. 457-5511   Phone .............................................................. 489-4976

Downtown                                                                        St. Albert
11807 Jasper Avenue                                                             2520 Tudor Glen Market
9:00 am - 9:00 pm Mon-Fri                                                       9:00 am - 10:00 pm Mon-Sat
9:00 am - 5:00 pm Sat, Sun & holidays                                           9:00am - 4:00pm Sun
Phone .............................................................. 488-1222   Phone .............................................................. 458-5776

Heritage Village                                                                Sherwood Park
2041 111 Street                                                                 76 Chippewa Road
9:00 am - 10:00 pm Mon-Sat                                                      9:00 am - 10:00 pm
9:00 am - 4:00 pm Sun
                                                                                Phone .............................................................. 467-4717
Phone .............................................................. 438-2306


                                 for more information, dial 211 (482-4636 outside of Edmonton)                                                      47
The Tough Times Handbook


Westgrove                                                                       Misericordia Community Hospital/Health Centre
10232 142 Street                                                                16940 87 Avenue
9:00 am - 10:00 pm Mon-Fri                                                      Phone .............................................................. 735-2000
9:00 am - 4:00 pm Sat & Sun
                                                                                Provides 24 hr emergency and general hospital
Phone .............................................................. 452-0281   services including family and general medicine,
                                                                                coronary care, surgery, obstetrics, neo-natal care,
Other medical clinics are listed in the                                         pediatrics, geriatrics, psychiatry, and a wide range of
Yellow Pages under "Clinics".                                                   rehabilitation services.


                                                                                Northeast Community Health Centre
    HOSPITALS/COMMUNITY                                                         14007 50 Street
       HEALTH CENTRES                                                           Phone: ............................................................ 472-5020
                                                                                Provides community-based services and a 24-hour
                                                                                emergency department.


                                                                                Royal Alexandra Hospital
                                                                                10240 Kingsway
                                                                                Phone .............................................................. 735-4111
                                                                                Provides complete medical care to the general public.


                                                                                Stollery Children's Hospital
                                                                                University of Alberta Hospital
Alberta Hospital Edmonton
                                                                                8440 112 Street
17480 Fort Road
                                                                                Phone .............................................................. 407-8822
Phone .............................................................. 472-5555
                                                                                Provides medical care to children 0-12 years of age.
Provides adult patient care and treatment for those
suffering from mental illness.
                                                                                Sturgeon Community Hospital/Health Centre
Glenrose Rehabilitation Hospital                                                201 Boudreau Road
                                                                                St. Albert
10230 111 Avenue
                                                                                Phone .............................................................. 418-8200
Phone .............................................................. 735-7999
                                                                                Provides medical care and treatment services to
Provides interdisciplinary assessment and                                       residents.
rehabilitation services for adults and children.

                                                                                University of Alberta Hospital
Grey Nuns Community Hospital/Health Centre
                                                                                8440 112 Street
1100 Youville Drive West
                                                                                Phone .............................................................. 407-8822
Phone .............................................................. 735-7000
                                                                                Provides complete medical care in an active treatment
Provides health care including medicine, surgery,                               facility.
obstetrics, pediatrics, psychiatry, and rehabilitation;
offers outpatient, emergency services, pre-natal and
family clinic, social work, and psychological services.


   48                     for more information, dial 211 (482-4636 outside of Edmonton)
                                                                                                               The Tough Times Handbook

                                                                                Independent Counselling Enterprises Inc.
     HOME CARE AND HOME                                                         15031 118 Avenue
          SERVICES                                                              Phone .............................................................. 454-9500
                                                                                Provides home care and health care services using a
      You or someone you care about may need
                                                                                community based, client centred approach. Includes
health and support services in your home due to                                 an initial assessment and creation of an integrated
a medical or physical condition. The following                                  care plan tailored to individual needs. Plan is updated
agencies may be able to help you with low-cost                                  and adjusted as required. Services provided privately or
or free services.                                                               on contract through Capital Health Home Care.

Alberta Adaptabilities Association                                              Lifestyle Helping Hands Seniors Association
In Home Respite Care                                                            4069 106 Street
Allendale School, Room 17                                                       Phone ............................................................. 450-2113
6415 106 Street
                                                                                Connects seniors in need of in-home assistance and
Phone .............................................................. 431-8446   transportation with service providers. Serves seniors
Provides home care relief services for parents with                             in southwest Edmonton.
special needs children aged 0-17 years.

                                                                                Post Natal Care Ltd.
ARMS (Association for Residence Maintenance for                                 St. Albert
Seniors)
                                                                                Phone .............................................................. 459-8436
Rm 5R10 - 11111 Jasper Avenue
                                                                                Provides in-home care for families with newborn and/
Phone .............................................................. 482-8992   or special needs children. Trained staff (including
Provides support and assistance to seniors and                                  infant/child C.P.R.) available during office hours with
physically disabled adults including light and heavy                            special arrangements for overnights, weekends, and
housekeeping and personal and companion care.                                   evenings.


Capital Health Home Care                                                        SAGE - Seniors Association of Greater Edmonton
Central Intake office ....................................... 496-1300          15 Sir Winston Churchill Square
Provides nursing care, physical therapy, occupational                           Phone .............................................................. 423-5510
therapy, respiratory therapy, personal care, and
                                                                                Provides a referral service where reasonably priced
homemaking. Provides volunteers to adults and
                                                                                contractors are matched with seniors who need help
children who have just left the hospital and need short
                                                                                around the home such as yard work and small repairs.
term help before they are fully recovered. Also helps
people with long term physical limitations who can
manage in their own homes but with assistance, or                               Skills Society
who have a terminal illness and wish to remain at
home for as long as possible.                                                   In Home Adult Respite
                                                                                Phone .............................................................. 496-9686
                                                                                Offers in-home support. Strives to ensure appropriate
                                                                                matches between families and staff.




                                 for more information, dial 211 (482-4636 outside of Edmonton)                                                      49
The Tough Times Handbook

Society of Seniors Caring About Seniors (SSCAS)
106 - 7814 83 Street                                                                 LOOKING BEYOND THE
Phone .............................................................. 465-0311
                                                                                         ESSENTIALS
Serves seniors living south of the river ONLY.
Provides snow removal, yard clean-up, cleaning,                                 Sometimes our situation is more than the
respite care, driving to appointments, banking,                                 "ordinary" and we need help with the "extras".
groceries, cooking, home maintenance, and
                                                                                Legal assistance, child care, and seniors'
upkeeping at a rate of $7-$10/hr. Membership fee $10/
year.                                                                           concerns are touched on here, as well as
                                                                                transportation and recreation. Although not
                                                                                always considered "essential", these are often
Southeast Edmonton Seniors Association                                          important aspects to our lives.
9350 82 Street
Phone .............................................................. 468-1985
Encourages, promotes, and provides opportunities for                                         LEGAL RESOURCES
the well being of seniors through social, recreational,
and educational activities. Provides referrals for home
                                                                                Legal Problems? Help is only a phone call away!
care.                                                                           There are a number of agencies that deal with
                                                                                specific legal needs. Some provide legal
                                                                                information; others provide support dealing with
The CAPITAL CARE Group                                                          the justice system. Read the following
In Home Care                                                                    descriptions to see if any agency can help you:
Phone .............................................................. 496-7500
Provides assistance with meals and personal care at                             AISH Network of Alberta
home as needed.
                                                                                Recipient Support
The Family Centre - Home Support for Seniors                                    3A05 - 11111 Jasper Avenue
20 - 9912 106 Street                                                            Phone .............................................................. 482-8921
Phone .............................................................. 917-8226   Assists AISH recipients with applications to the AISH
                                                                                program including appeal preparation.
Provides in-home support to seniors and families
dealing with illness, disabilities or other life stresses,
in specific to pregnant women on bed rest and                                   Alberta Arbitration & Mediation Society
mothers who have had complicated births.
                                                                                605 - 10707 100 Avenue
                                                                                Phone .............................................................. 433-4881
Young Women's Christian Association of Edmonton                                 Promotes, informs, and educates the public on the
100 - 10350 124 Street                                                          application and scope of mediation, arbitration, and
                                                                                similar processes for the effective resolution of
Phone .............................................................. 423-9922
                                                                                disputes. Offers a free referral service with a Directory
Respite workers, under the supervision of YWCA                                  of Arbitrators and Mediators. Outlines the steps that
Family Services Coordinators, provide support to                                should be followed in choosing a mediator.
children in the family home.




   50                     for more information, dial 211 (482-4636 outside of Edmonton)
                                                                                                               The Tough Times Handbook


Alberta Council of Women's Shelter                                              Canada Correctional Services
Violetnet.org                                                                   Phone .............................................................. 495-4900
Alex Taylor School                                                              Contributes to the protection of society by actively
9321 Jasper Avenue                                                              encouraging and assisting offenders to become law-
Phone .............................................................. 456-7000   abiding citizens while exercising reasonable, safe,
                                                                                secure, and humane control. Provides programs for
Provides help and legal information to abused women                             victims and families of offenders. Offers public
and their service providers.                                                    awareness presentations and material.


Alberta Human Rights and Citizenship Commission                                 Dial-A-Law
800 10405 Jasper Avenue                                                         Phone (24 hours) .............................. 1-800-332-1091
Phone .............................................................. 427-7661   Pre-recorded tapes giving general information on
                                                                                family, immigration, landlord/tenant, criminal law,
Alberta Justice & Attorney General                                              etc. Runs a legal clinic for low-income people.
Family Law Information Centre
Main Floor, Law Courts Building                                                 Edmonton Centre for Equal Justice (ECEJ)
1A Sir Winston Churchill Square                                                 900 - 10025 106 Street
Phone ............................................................. 415-0404    Phone .............................................................. 702-1725
General Information Line ............................... 427-2745               Provides free legal services, information, and
                                                                                education to low-income Edmontonians for civil and
Alberta Law Line                                                                administrative law. The ECEJ deals with matters
                                                                                related to income support applications and appeals (AB
Phone .............................................................. 644-7777   Works, AISH, EI, CPP,OAS) landlord and tenant
       (Toll free in Alberta) ..... 1-866-84(LEGAL)53425                        issues, employment, small claims, debt, immigration,
                                                                                and human rights. The ECEJ does not deal with
Provides legal information, referrals, and summary
                                                                                family or criminal law matters.
advice to Albertans who qualify for aid.

                                                                                Edmonton John Howard Society
Alberta Seniors and Community Supports
                                                                                401 - 10010 105 Street
Office of the Public Guardian
                                                                                Phone .............................................................. 428-7590
4th Floor - 9942 108 Street
                                                                                Provides support and services to persons affected by
Phone .............................................................. 427-0017
                                                                                the criminal justice system including services for
Provides surrogate decision-making for dependent                                offenders/ex-offenders and victims. Does not provide
adult Albertans who are unable to make personal non-                            legal counsel.
financial decisions independently. Assists with
Personal Directives.
                                                                                Edmonton Seniors Centre
Alberta Solicitor General                                                       Legal Clinic
Phone .............................................................. 427-3441   Main Fl.(3Y) 11111 Jasper Avenue
Provincial government department which promotes                                 Phone .............................................................. 482-8625
safe communities. Informs Albertans on the
                                                                                Fees may vary. Offers a monthly legal clinic.
administration of justice.




                                 for more information, dial 211 (482-4636 outside of Edmonton)                                                       51
The Tough Times Handbook


Elizabeth Fry Society                                                           Legal Family Crisis Clinic
10523 100 Avenue                                                                10587 108 Street
Phone .............................................................. 421-1175   Phone .............................................................. 421-1999
Provides support to individuals, particularly women,                            Provides full legal service on family matters; legal aid
in conflict with the law. Does not provide legal                                and private clients.
counsel.

                                                                                Maintenance Enforcement Program
Family Justice Services                                                         4th Floor N, JE Brownlee Building
8077 JE Brownlee Building                                                       10365 97 Street
10365 97 Street                                                                 Phone .............................................................. 422-5555
Family Justice Services .................................. 427-8343             Enforces maintenance orders for child support and
Family Mediation Services ............................. 427-8329                spousal support.
Provides help for people going through separation or
divorce and dealing with child access, custody, and                             Mediation and Restorative Justice Centre
support issues.
                                                                                430 - 9810 111 Street
                                                                                Phone .............................................................. 423-0896
Filipino Society for Growth and Change (FSGC)
                                                                                Community Mediation Program ................... 424-4632
11332 145 Avenue
                                                                                Provides conflict resolution services for neighbours,
Phone .............................................................. 406-0828   community organizations, and those impacted by
Prepares affidavits, helps find lawyers, translates                             crime.
Filipino dialects to English.

                                                                                Student Legal Services of Edmonton
Landlord and Tenant Advisory Board                                              Phone
Nova Plaza                                                                             University of Alberta ............................... 492-2226
8904 - 118 Avenue
                                                                                       Civil & Family Law ................................ 492-8244
24 hr Information Line .................................. 496-5959
                                                                                       Criminal Law
Telephone Advice Line ...................... 496-5959 press 4
                                                                                       203 - 9924 106 Street ............................. 425-3356
                                                                                Provides free legal information, assistance, education,
Lawyer Referral Service                                                         and reform in criminal matters, landlord/tenant,
Phone ................................................... 1-800-661-1095        family, and court appearances.
Provides the name of three lawyers practicing the
required type of law.                                                           Victims' Assistance Program, Edmonton John
                                                                                Howard Society
Legal Aid Society of Alberta                                                    L2 Provincial East, Law Courts
300 - 10320 102 Avenue                                                          1A Sir Winston Churchill Square
                                                                                Phone .............................................................. 422-0721
Phone .............................................................. 427-7575
Offers legal aid in criminal and civil cases to Alberta                         Provides court support workers to assist children and
residents.                                                                      adult victims and witnesses of crime as they go
                                                                                through the court process.




   52                     for more information, dial 211 (482-4636 outside of Edmonton)
                                                                                                               The Tough Times Handbook



        PARENT LINK CENTRES                                                                           CHILD CARE
Parent Link Centres provide support to parents                                        There are services available to help ease the
to help their children develop and arrive at                                    cost of full time day care and occasional child
school ready to learn. At a Parent Link Centre,                                 care. For information on daycares in your
parents can access information about                                            community, call Alberta Children's Services,
community services, obtain referrals, meet other                                Day Care Licensing Branch at 427-0444.
parents and families, and take part in quality                                  Choose a day care with care. Look around, talk
learning activities with their children.                                        to the staff, consider whether or not the needs of
General Inquiries ............................................ 422-3004         your child/children will be taken care of to your
                                                                                satisfaction.
Toll free in Alberta .......................................... 310-0000
                                                                                     Day cares cost a lot of money. A day care
                                                                                subsidy is available to help cover the cost. To find
Bent Arrow Traditional Healing Society
                                                                                out if you are eligible for a subsidy, call the Day
Aboriginal Parent Link Centre                                                   Care Subsidy Unit at 427-0958. For out-of-
11666 95 Street                                                                 school subsidies, call Community Services, City
Phone .............................................................. 474-2400   of Edmonton, 496-5893.
                                                                                     The amount you pay is based on what you
Jasper Place Child and Family Resource Centre                                   can afford and how many subsidies you already
                                                                                have. Programs are rated by the city based on
8770 165 Street
                                                                                the number of trained staff, set-up of the
Phone .............................................................. 489-2243   program, space, etc.
                                                                                    For occasional day care, you may want to
Kara Family Resource Centre                                                     check with:
6717 132 Avenue
Phone .............................................................. 478-5396


Mill Woods Family Resource Centre Society
Millbourne Community Site
3756 78 Street
Phone .............................................................. 413-4521
                                                                                Bissell Centre

Sunflower Community Resource Program                                            10527 96 Street

Information and Referral                                                        Phone .............................................................. 429-4126

Phone .............................................................. 923-2374   Free drop-in child care. Limited to one day or two half
                                                                                days a week. Nutritious snacks and lunch provided.
Toll free ......................... 413-9153 then dial 923-2374




                                 for more information, dial 211 (482-4636 outside of Edmonton)                                                      53
The Tough Times Handbook


City West Childcare & Community Support Society
9915 148 Street
                                                                                                   Care
                                                                                          Personal Car e
                                                                                      Be good to yourself! When your
Phone .............................................................. 451-5691
                                                                                spirits need a boost, do something just
Provides an accredited child care and family support                            for you. Plan personal time into your
program as well as a small independant kindergarten
onsite.
                                                                                schedule to do whatever feels good. A hot,
                                                                                soothing bath, a walk in the park, a good
                                                                                book, or an appointment with the
KARA Family Resource Centre                                                     hairdresser.
6717 132 Avenue                                                                       Here’s a list of places to go to get
Phone .............................................................. 478-5396   your hair done or cut at lower rates. They
Operates a free drop-in child care program.                                     are less expensive because they are
                                                                                schools where students learn under
                                                                                supervision. No appointment necessary:
Mill Woods Family Resource Centre
                                                                                Est-Elle Academy of Hair Design
Phone .............................................................. 413-4521
Provides a variety of parent-child activity groups to
                                                                                10469 80 Avenue
build strong family relationships and promote early                             Phone: 432-7577
literacy development.                                                           Hairstyling, manicures, and facials -
                                                                                seniors discount.
Norwood Child and Family Resource Centre                                        Marvel College, Beauty Salon
9516 114 Avenue                                                                 5th Floor, 10018 106 Street
Phone .............................................................. 471-3737   Phone: 424-4171
Offers drop-in afterschool programs for children ages                           Hairstyling and aesthetics (skin and nail
6-13 in Norwood community. Minimal fee may be                                   care, pedicures); seniors discount.
waived if prohibitive. Must be pre-booked.


Unity Centre of Northeast Edmonton
101 - 14530 72 Street
Phone .............................................................. 478-6521
Offers limited child care. Must be registered and pre-
booked. Phone for details.




    54                     for more information, dial 211 (482-4636 outside of Edmonton)
                                                                                    The Tough Times Handbook



                                                               SENIORS' CONCERNS
      Start a Babysitting Co-op
                                                          There are special programs and financial
     A co-op is not only safe, reliable and
convenient, it's a great way for families to get
                                                     benefits just for seniors. If you are 65 or over, or
to know one another. To set one up:                  are nearing that age, and you need information
                                                     about services and benefits available to you, there
                                                     are offices that will help.
1.    Arrange an information meeting
      Distribute flyers to neighbours asking
      them to discuss forming a babysitting          A.C.T. Aquatic & Recreation Centre
      co-op; talk to families at school or on the    Rundle Park
      playground.                                    2909 113 Avenue
                                                     Phone .............................................................. 496-1494
2.    Organize a group of members
      Assign a president and vice president.         Alberta Council on Aging
      Draw up a list of members and their
      addresses, phone numbers, and                  210 - 14964 121A Avenue
      children's ages.                               Phone .............................................................. 423-7781
                                                     Increases understanding of the impact of aging and
3.    Write operating rules                          defines the needs of the aged and of aging.
                                                     Encourages and enhances active participation of the
      These explain such things as how time is
                                                     elderly.
      counted (e.g., to the nearest half-hour)
      and the maximum number of hours a
      family can owe (e.g., 20).                     Alberta Health Care Insurance Plan
                                                     Seniors Benefits (Extended Health Benefits)
4.    Each month, one family serves as the
                                                     10025 Jasper Avenue
      "secretary"
                                                     Phone .............................................................. 427-1432
      Just call the secretary at least 48 hours in
      advance and s/he'll schedule a sitter, or      Provides premium-free Alberta Blue Cross for health
      have members arrange their own                 related services not covered by the Alberta Health Care
      babysitters and call the secretary to          Insurance Plan.
      record the information.

                                                     Alberta Seniors and Community Supports
5.    Create a log book
                                                     Senior Services Division
      It should include a member list with hours
      owed and earned, and should rotate             Standard Life Centre
      between secretaries.                           Main Floor - 10405 Jasper Avenue
                                                     Phone .............................................................. 427-7876
6.    Communicate regularly with members             Provincial government department responsible for
                                                     supporting the well-being and independence of
      Some ideas are: distribute newsletters
                                                     Alberta’s seniors and providing housing support for
      every three months, or meet monthly as a
      chance to get to know everyone or invite       lower-income seniors and families, individuals with
      new members.                                   special needs, and the homeless.




                     for more information, dial 211 (482-4636 outside of Edmonton)                                       55
The Tough Times Handbook


Alberta Senior Citizens Housing Association                                     Canada Mortgage & Housing Corporation
9711 47 Avenue                                                                  Home Adaptations for Seniors Independence (HASI)
Phone .............................................................. 439-6473   210 - 10405 Jasper Avenue
Provides free online seniors housing registry and                               Phone .............................................................. 423-8700
information on choosing a residence. Residence types                            Provides assistance for low-income seniors and minor
range from independent living to supported living but                           home adaptations for age-related difficulties.
do not include long-term care facilities such as
nursing homes and auxiliary hospitals.
                                                                                Canadian Hard of Hearing Association
Alberta Senior Citizens Sports & Recreation                                     10 - 9912 106 Street
Toll Free ...................... 310-0000 then (403) 297-2703                   Voice/TDD ...................................................... 428-6622
Alberta 55 Plus (ASCRA) promotes sport and                                      Provides education and information to the public
recreation development for seniors across the                                   about issues related to hard of hearing and hearing
province, and organizes the Alberta Seniors Games.                              loss. Advocates the government for the removal of
                                                                                barriers and discrimination based on hearing loss.
                                                                                Offers speech reading classes, a support group, and
Alberta Seniors Information Line                                                activity groups.
Phone .............................................................. 427-7876
Provides information on programs and benefits for                               Central Lions Senior Citizens Recreation Centre
low-income seniors including Alberta Seniors Benefit                            11113 113 Street
program; Special Needs Assistance for Seniors
program; government and non-government services                                 Phone .............................................................. 496-7366
and programs; Programs and Services for Seniors                                 Provides programs and services to seniors in the areas
booklet outlining seniors programs in Alberta.                                  of fitness and sport, crafts and hobbies, music and
                                                                                dance, health and wellness, computers, art, games,
                                                                                and general learning.
Association for Residence Maintenance for Seniors
(ARMS)
5R10 - 11111 Jasper Avenue                                                      Elderly Adult Resource Service (EARS)
Phone .............................................................. 482-8992   8212 118 Avenue
Provides assistance to the elderly and physically                               Phone .............................................................. 471-1122
handicapped. Offers in-home support and assistance                              Offers resources and support services to the elderly
such as companion care, housekeeping, and personal                              abused.
care.


Calder Seniors Drop-In Society                                                  Edmonton Seniors Centre

12963 120 Street                                                                Main Fl.(3Y) 11111 Jasper Avenue

Phone .............................................................. 451-1925   Phone .............................................................. 482-8625

Provides activities, programs, and services to enable                           Provides wellness programs including fitness, the arts,
seniors to enjoy healthy and independent lives.                                 and dance. Other programs include clinics, hot lunch,
                                                                                leisure, library, monthly newsletter, thrift store, and
                                                                                legal clinic. Outreach program is provided to isolated
                                                                                seniors.




   56                     for more information, dial 211 (482-4636 outside of Edmonton)
                                                                                                             The Tough Times Handbook


Elder Abuse Intervention Team                                                   Lifestyle Helping Hands Seniors Association
Assessment, emotional support, information and                                  4069 106 Street
referral for older adults who are abused.                                       Phone .............................................................. 450-2113
Phone .............................................................. 477-2929   Connects seniors in need of in-home assistance and
                                                                                rides with service providers. Serves seniors in
Filipino Society for Growth and Change (FSGC)                                   southwest Edmonton.

Senior Advocacy Group
11332 145 Avenue                                                                Native Seniors Centre

Phone .............................................................. 406-0828   Cottage E - 10107 134 Avenue

Provides advocacy and shelter for seniors who are                               Phone .............................................................. 476-6595
experiencing violence in the home.                                              Operates a drop-in centre and outreach services for
                                                                                Native seniors. Offers advocacy, housing, outreach,
                                                                                social centre, transportation. Provides craft classes,
Income Security Programs                                                        cultural and spiritual journeys, foot care, and an Urban
Canada Place                                                                    Native Housing Registry.
1440 - 9700 Jasper Avenue
Phone ................................................... 1-800-277-9914        Northgate Lions Senior Citizens Centre
Provides general information on benefits under the                              7524 139 Avenue
Canada Pension Plan, Old Age Security Program,
Guaranteed Income Supplement, Spouse’s Allowance,                               Phone .............................................................. 496-7355
and Widowed Spouse’s Allowance.                                                 Provides programs and services to seniors including
                                                                                fitness and sports, crafts and hobbies, music and
                                                                                dance, health and wellness, computers, games, and
Independent Counselling Enterprises Inc.                                        instructional education. Offers assistance with income
Senior Companionship                                                            tax forms.
Phone .............................................................. 454-9500
An I.C.E. worker will visit seniors in need of                                  Operation Friendship
companionship on a regular basis.                                               9526 106 Avenue
                                                                                Phone .............................................................. 429-2626
Indo Canadian Women’s Association                                               Services for seniors in the inner city, including
Seniors Conversational & Life Skills                                            housing, outreach, and support services. Also operates
                                                                                the McCauley Seniors Drop-In Centre which offers
Phone .............................................................. 462-6993   meals and recreation.
Assists individuals in developing conversational skills,
life skills, and social networks to help them better
integrate into Canadian society.                                                Pride Centre of Edmonton
                                                                                GLBT Seniors Drop In
Jewish Family Services                                                          9540 111 Avenue
Seniors Making Age-Related Transitions (SMART)                                  Phone .............................................................. 488-3234
202 - 10339 124 Street                                                          Program serving GLBT seniors.
Phone .............................................................. 454-1194
Provides outreach and advocacy primarily for Jewish
seniors.


                                 for more information, dial 211 (482-4636 outside of Edmonton)                                                     57
The Tough Times Handbook


SAGE - Seniors Association of Greater Edmonton                                  Provides in-home, outreach services to isolated, low-
                                                                                income seniors residing independently in North
15 Sir Winston Churchill Square
                                                                                Edmonton. Services include a client-centred needs
(100 Street & 102A Avenue)
                                                                                assessment by a Registered Social Worker, continuing
Phone .............................................................. 423-5510   support, information, referrals and advocacy.
Offers information about programs and services.                                 Volunteers assist seniors by providing transportation
Provides legal advice and assistance with government                            to access grocery shopping and medical appointments.
forms, VON foot care clinics, housing registry,
Outreach and Volunteer Visiting Program, Heritage
                                                                                Seniors' Safe Housing
Program, and Retirement Registry.
                                                                                Phone .............................................................. 702-1520
                                                                                Provides temporary accomodation, supportive follow-
Salvation Army Community and Family Services
                                                                                up, and practical assistance to any adult 60+ who
9620 101A Avenue .......................................... 406-1368            chooses to leave an abusive situation.
Offers various social activities as well as a yearly trip
for seniors.
                                                                                Society of Seniors Caring About Seniors (SSCAS)
                                                                                106 - 7814 83 Steet
Seniors' Abuse HelpLine
                                                                                Phone .............................................................. 465-0311
Phone .............................................................. 454-8888
                                                                                Connects seniors needing work done in and around
Provides support, information, and referrals for                                the house. Also provides transportation for seniors.
seniors who are being abused or to others concerned                             Serves residents of Edmonton south of the river only.
about a senior.

                                                                                Southeast Edmonton Seniors Association
Seniors Advisory Council for Alberta
                                                                                9350 82 Street
600 Standard Life Centre
10405 Jasper Avenue                                                             Phone .............................................................. 468-1985
Phone .............................................................. 422-2321   Encourages, promotes, and provides opportunities for
                                                                                the well-being of seniors through social, recreational,
Council members meet with seniors and seniors
                                                                                and educational activities.
groups to discuss issues of concern; make
recommendations to the government on legislation
and policy affecting senior citizens and on funding
                                                                                The Good Samaritan Society
and coordination of programs and services
                                                                                Phone .............................................................. 431-3600
                                                                                Offers continuing and long term care as well as
Seniors Driving Centre of Edmonton
                                                                                community services to individuals who are frail or live
Transportation for Seniors                                                      with chronic illness or disability. Services include
2C22-1-Lower level                                                              palliative and respite care, rehabilitation, and support
11111 Jasper Avenue                                                             groups for residents and their families.

Phone .............................................................. 732-1221
Volunteers drive frail but walking seniors to                                   Westend Seniors Activity Centre
appointments, grocery shopping, etc.                                            9629 - 176 Street
                                                                                Phone .............................................................. 483-1209
Seniors Outreach Network Society                                                Offers programs, classes, clubs, special events, and
104 - 11427 132 Street                                                          outreach.

Phone .............................................................. 451-4589


   58                     for more information, dial 211 (482-4636 outside of Edmonton)
                                                                                                               The Tough Times Handbook



              TRANSPORTATION                                                                         RECREATION
     It’s probably healthiest to walk everywhere,
but it is not always possible or practical.                                     In Your Neighbourhood and
Sometimes, it is a question of time, which you                                  Community
may or may not have. Cycling is another good
alternative. The addition of a basket or rack                                       Edmonton is a city composed of
makes for a practical means of carrying things.                                 communities or “parts of town” that have a small
                                                                                town atmosphere to them. Here’s how to learn
                                                                                about the activities in your area.


                                                                                •    Find out about the community leagues. If you
                                                                                don’t know which one is closest, call The Edmonton
                                                                                Federation of Community Leagues, 437-2913. Most
     There are buses and the LRT. Fares and                                     leagues have a lot to offer residents in the way of
schedules vary with peak-hours, off-peak hours,                                 sports, courses, bingo, etc., at a very reasonable cost.
and weekends. Adult monthly passes are
available which can save you money. Discounts
                                                                                • City of Edmonton Community Services has a
are available for seniors and children. And don't                               wide variety of activities offered year round. See list of
forget to keep the receipt or expired monthly or                                Community Building Sites on page 20 or call the
annual pass to claim a tax credit. For information                              general switchboard at 496-4999.
on bus routes, fares, and times, contact:
Transit Information ........................................ 496-1611           •    Leisure Access Program provides access to
Seniors Bus Pass ........................................... 496-1665           programs and facilities to low-income individuals and
                                                                                families through discount passses and prices.
DATS ............................................................... 496-4570
                                                                                Phone .............................................................. 496-4918
Bus Link ......................................................... 496-1600
    (24 hr automated bus schedule info)
                                                                                •     Edmonton YMCA has a variety of programs to
                                                                                offer, and fees may be reduced based on individual
                                                                                need.
                                                                                Downtown ...................................................... 421-9622
                                                                                Castledowns ................................................... 476-9622
                                                                                Jamie Platz (West) .......................................... 481-9622
  Organize a car pool to save on transportation
                                                                                William Lutsky (South) ................................. 439-9622
costs. Every time you need to go somewhere,
ask yourself how can you get there at the least
cost? Walk? Cycle? Friends? Car?                                                •    Memberships for reduced-fee activities at the ACT
Neighbour Link                                                                  Aquatic and Recreation Centre are available to
                                                                                permanently disabled individuals. Call 496-1494 for
When they are able, provides local rides to                                     details.
appointments, shopping, tutoring, etc. Three days'
notice is required, and help is NOT provided for
moving. Phone 211 to find out if Neighbour Link is
currently operating.



                                 for more information, dial 211 (482-4636 outside of Edmonton)                                                      59
The Tough Times Handbook


Getting your children involved in recreation and                  And the libraries....there is more to the local
sport is a great way to help build their self-               public library than meets the eye. Besides books,
esteem and sense of community. Physical activity             they have CDs, tapes, videos, toys, and programs
improves physical and emotional health and                   for children and adults. Many libraries have
contributes to long term success.                            computer terminals for public use which may
                                                             come in handy when searching for jobs or other
• Edmonton Sport Council can help connect you to
                                                             helpful resources.
groups that offer sports and recreational activities your
kids (and you!) may be interested in. Call them at
                                                                  To get your library card you have to present
497-7678.                                                    I.D. and be over 18 years of age. If you are under
                                                             18, you must have a parent or guardian sign the
•     Kidsport can help with registration fees for sports
                                                             registration forms.
programs such as swimming, gymnastics, ringette,
hockey, soccer, etc. for children from financially                  Find the Library nearest you:
challenged homes. Grants are issued to the sport
                                                             Calder Library
organization on behalf of the child and are only
available for activities with qualified instructors. There   12522 132 Avenue
is a simple application process. Families do not need        Phone .............................................................. 496-7090
have to provide documentation proving financial need
but do need someone like a teacher, school principal,
coach or social worker to verify need. Most schools are      Capilano Library
helpful in allowing parents to use fax machines to fax       201 Capilano Mall
materials to Kidsport. For more information, call 487-       5004 98 Avenue
2666.
                                                             Phone .............................................................. 496-1802
•    The eight Boys' and Girls' Clubs of Edmonton
around the city provide recreational, social and             Castle Downs Library
education programs for children and youth. Fees are
low and may be waived. Call 422-6038 for more                106 Lake Side Landing
information.                                                 15379 Castle Downs Road

•    For help with sports equipment, you may contact         Phone .............................................................. 496-1804
Sports Central Association at 477-1166. Provides
free new and used sporting equipment and bicycles to         Highlands Library
those in need.
                                                             6710 118 Avenue
      For more recreation ideas, pick up a copy of           Phone .............................................................. 496-1806
Priceless Fun and Open Doors for Kids - Guide
to Low Cost Activities at most Community                     Idylwylde Library
Services (City of Edmonton) People, Parks and
                                                             8310 88 Avenue
Places or call your local Community Service
office.                                                      Phone .............................................................. 496-1808

                                                             Jasper Place Library
                                                             9010 156 Street
                                                             Phone .............................................................. 496-1810

                                                             Lessard Library
                                                             6104 172 Street
                                                             Lessard Shopping Centre
                                                             Phone .............................................................. 496-1871


    60             for more information, dial 211 (482-4636 outside of Edmonton)
                                                                                                               The Tough Times Handbook


Londonderry Library
110 Londonderry Mall                                                                     Recreation can be active or
137 Avenue & 66 Street                                                                 passive, enjoyed on your own or
Phone .............................................................. 496-1814              with friends and family.
                                                                                           walk or run through the river valley
Mill Woods Library                                                                         build a snowman
601 Millwoods Town Centre                                                                  read a book
2331 66 Street
                                                                                           visit a museum
Phone .............................................................. 496-1818
                                                                                           cheer on your favorite team at a
Penny McKee Library                                                                        sporting event
Abbottsfield Mall                                                                          visit with friends and family
126 - 3210 118 Avenue
                                                                                           attend a play or festival
Phone .............................................................. 496-7839
                                                                                           enjoy music at a coffee shop
Riverbend Library                                                                          go tobogganing
460 Riverbend Square                                                                       skate, ski, or snowshoe
Rabbit Hill Road and Terwillegar Drive
                                                                                           play a board game
Phone .............................................................. 944-5311
                                                                                           relax in the hot tub at your local pool

Sprucewood Library
                                                                                           shoot some hoops at a local outdoor
                                                                                           basketball court
11555 95 Street
                                                                                           stroll around your local mall
Phone .............................................................. 496-7099


Stanley Milner (Downtown) Library
7 Sir Winston Churchill Square                                                  Stepping out of your
Phone .............................................................. 496-7000   neighborhood
                                                                                      There are worthwhile things to see and do in
Strathcona Library                                                              the city. One of the most obvious is the river
8331 104 Street                                                                 valley and other public parks where you can enjoy
                                                                                picnics, bike riding, hiking, and photography. For
Phone .............................................................. 496-1828
                                                                                information on city services and events, call the
                                                                                recorded information line at 496-4000. You may
Whitemud Crossing Library                                                       want to check out these places as well:
145 Whitemud Crossing Shopping Centre
4211 106 Street                                                                 Alberta Legislature
Phone .............................................................. 496-1822   109 Street & 97 Avenue
                                                                                Phone .............................................................. 427-7362
Woodcroft Library                                                               You can observe from the gallery when the
13420 114 Avenue                                                                government is in session; enjoy the park, fountains,
                                                                                and greenhouses; tour the government buildings or
Phone .............................................................. 496-1830   explore the exhibits displayed in the pedway.


                                 for more information, dial 211 (482-4636 outside of Edmonton)                                                       61
The Tough Times Handbook


Art Galleries                                                                City of Edmonton Archives
                                                                             10440 108 Avenue
    Browse through one of Edmonton's art galleries
and enjoy art from around the world. Many of the                             Phone ..................................................... 496-8710
galleries are free or low cost. Refer to the Edmonton
YellowPages under Art Galleries for a complete list of
                                                                             Edmonton Public Schools Archive and Museum
galleries.
                                                                             10425 99 Avenue
      Edmonton Art Gallery                                                   Phone ..................................................... 422-1970
      2 Sir Winston Churchill Square
      Phone ..................................................... 422-6223   John Walter Museum - Kinsmen Park
                                                                             10661 91A Avenue
      Fine Art Building Gallery                                              Phone ........................................ 496-8787 press 5
      University of Alberta
      112 Street and 89 Avenue                                               Royal Alberta Museum
      Rm 1-1 Fine Arts Building
                                                                             12845 102 Avenue
      Phone ..................................................... 492-2081
                                                                             Phone ..................................................... 453-9100

Fort Edmonton Park
                                                                             Rutherford House
Corner of Whitemud Freeway and Fox Drive
                                                                             11153 Saskatchewan Drive
Phone ............................................... 496-8787, press 1
                                                                             Phone ..................................................... 427-3995

John Janzen Nature Centre
                                                                             Telephone Historical Centre
Fort Edmonton Park
                                                                             114 - 10440 108 Avenue
Phone ............................................... 496-8787, press 4
                                                                             Phone ..................................................... 433-1010
Free displays and nature walks; courses related to
wildlife (fees vary). Nature, crafting and family
programs.                                                                    Telus World of Science
                                                                             11211 142 Street
Museums/Tours                                                                Phone ..................................................... 452-9100

      Alberta Aviation Museum Association
      11410 Kingsway Avenue
      Phone ..................................................... 451-1175


      Alberta Railway Museum
      24215 34 Street
      Phone ..................................................... 472-6229




   62                   for more information, dial 211 (482-4636 outside of Edmonton)
                                                                                                               The Tough Times Handbook


                             MUSIC

University of Alberta
cost varies ....................................................... 492-0601


City Hall                                                                               TABLE OF CONTENTS
some Sunday afternoons; free
                                                                               Edmonton Emergency Numbers ............................. 3
                                                                               If a Job Loss May Be in Your Future ....................... 4
Grant MacEwan College                                                          Taking Care of Your Emotional Health ................. 14
                                                                                   Counselling ...................................................... 16
nominal fee ..................................................... 497-4470         Crisis Lines / Crisis Intervention .................. 17
                                                                                   Mental Health Concerns .................................. 19
                                                                                   Neighbourhood Centres .................................. 20
Yardbird Suite (Jazz)
                                                                                   Self-Help/Support Groups ............................... 22
$3 Tuesdays .................................................... 432-0428      Getting the Essentials ............................................ 22
                                                                                   Budgeting ......................................................... 23
Muttart Conservatory                                                               Financial Assistance ........................................ 25
                                                                                   Food .................................................................. 27
9626 96A Street                                                                    Clothing/Household Goods ............................ 31
Phone ............................................... 496-8787, press 3            Housing ............................................................ 34
                                                                               Health Care ............................................................. 40
Theatre                                                                            Public Health Centres ..................................... 40
      Many theatres offer discounted performances. Check                           Specialized Clinics ........................................... 41
for dress rehearsals and inexpensive performances when                             Addiction Concerns ......................................... 42
purchasing tickets (rush seat, last minute discounts,                              Dental Services ................................................. 46
performances for donation).                                                        MediCentres ...................................................... 47
                                                                                   Hospitals/Community Health Centres........... 48
                                                                                   Home Care and Home Services ..................... 49
                                                                               Looking Beyond the Essentials ............................. 50
                                                                                   Legal Resources ............................................... 50
                                                                                   Parent Link Centres ........................................ 53
                                                                                   Child Care ......................................................... 53
                                                                                   Seniors' Concerns ........................................... 55
                                                                                   Transportation .................................................. 59
                                                                                   Recreation ......................................................... 59

Valley Zoo
13315 Buena Vista Road (87 Avenue)
Phone ............................................... 496-8787, press 2




                                 for more information, dial 211 (482-4636 outside of Edmonton)                                                        63
Alberta Child Health Benefit
Your kids deserve good health.
Get FREE eyeglasses, prescriptions and dental visits for your children
through the Alberta Child Health Benefit plan. It helps pay health care bills
for families with limited incomes. Knowing your children’s health is cared for
will bring peace of mind.
Signing up is easy.
For more information about who qualifies* or to get an application form:
Call: 427-6848 in Edmonton or 1-877-469-5437 toll-free
Click: www.hre.gov.ab.ca/achb; E-mail: achb@gov.ab.ca

*Families with one child and a net income of $24,397 qualify.
For each additional child add $2,000. Please have your tax return on hand.

				
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