VIEWS: 18 PAGES: 32 POSTED ON: 9/7/2011
ATPCO’s Refunds Made Easy Savings, Efficiency, Customer Satisfaction – You Can Have It All Automated Refunds Overview ATPCO’s Automated Refunds is an automated, integrated, and innovative business solution for processing your voluntary ticket refunds. 2 What is a Voluntary Refund? Voluntary refund is defined as a cancellation of a ticketed itinerary without any new flights being booked 3 ATPCO’s Offer to You Standardization Automation Establish an industry standard for Automate a processing voluntary traditionally itinerary manual transaction cancellations Increase your Provide a single point savings, efficiency, of distribution to and customer computer reservation satisfaction systems, global distribution systems, and other pricing engines Business Distribution Benefits 4 Why Automate Your Refunds? Manual vs. Automated 5 Pitfalls of Manual Refunds Manual transactions can decrease your profitability. 1 Can be calculated incorrectly and lead to a loss of expected revenue 2 Can take an extended amount of time to process 3 Require highly skilled staff to address complex rules and procedures 4 Result in long lines at airport ticket counters and long hold times at call centers 6 Benefits of Automated Refunds SAVINGS EFFICIENCY CUSTOMER SATISFACTION 7 Why Automate Your Refunds? Maximize Your Savings Improve revenue retention by ensuring accurate calculation of cancellation fees Errors “Waiver and Favors” 8 Why Automate Your Refunds? Increase Business Efficiency Cut processing time and allow agent-less refunds by integrating with Web site and airport kiosk applications 9 Why Automate Your Refunds? Boost Customer Satisfaction Complete ticket changes almost instantly with passengers requesting the itinerary cancellation themselves, online or at airport kiosks 10 Product Features Handle public and private fares, domestic, and international, as well as waiver scenarios Process e-tickets, paper tickets, manually priced tickets, and previously reissued tickets Process voluntary itinerary refunds instantly at your Web site, airport kiosk, or your ticket counter 11 More Product Features Specify the amount of cancellation fees in two currencies and/or as a percentage of a fare Integrate your data with all of ATPCO’s solutions for the travel industry 12 Industry Status major pricing systems now process Automated Refunds with ATPCO’s Voluntary Refunds (Category 33) data 13 Amadeus Airline product Agency product ATC Refund email@example.com 14 HP Enterprise Services Airline product HP Ticket Reissue/Refund firstname.lastname@example.org 15 ITA Software Airline product Agency product ReShop email@example.com 16 Sabre Airline product Automated Exchanges and Refunds firstname.lastname@example.org 17 SITA Airline product Agency product Airfare RepriceRefund (ARR) email@example.com 18 Travelport Airline product Travelport Rapid Reprice firstname.lastname@example.org email@example.com 19 How It Works 1 Passenger requests an ticket refund 2 Pricing system processes the request 3 Final result is returned to the passenger 20 What the Pricing System Does 1. Identifies the fares and rules on the previous Pricing system ticket processes the request 2. Applies refund rules from each fare on the previous ticket 3. Refunds according to rules that dictate • to whom the refund provisions apply, • when the refund request may take place, • what cancellation fee should be assessed, and • how much should be refunded (if any) to the passenger 21 Coding Voluntary Refunds is Easy Access FareManager at applications.atpco.net and select Rules 22 What You Need to Know How many refund policies you have for – Wholly unused tickets – Partially used tickets – Fully-flex fares – Semi-flex fares 23 Where You Need to Go Key Word: RPO (Refund Policy Organizer) 24 Sample Refund Policy CANCELLATIONS BEFORE DEPARTURE CANCELLATIONS NOT PERMITTED AFTER DEPARTURE CHARGE EUR 100.00 FOR CANCEL/REFUND. INFANTS AND CHILD DISCOUNTS APPLY. PERMITTED UP TO DAY BEFORE DEPARTURE. THE REFUND IF ANY WILL BE THE DIFFERENCE BETWEEN THE FARE PAID AND THE APPLICABLE FARE FOR THE JOURNEY COMPLETED LESS THE ABOVE CANCELLATION CHARGE. 25 Using the RPO Live demonstration: coding Category 33 RPO 26 What the Industry is Doing 82% of carriers using automated reissues plan to implement automated refunds 27 Statistics based on results from surveys sent to 150 carriers in May and July 2010 What the Industry is Doing 60% of carriers will implement an automated refunds system by 2011 28 Statistics based on results from surveys sent to 150 carriers in May and July 2010 What the Industry Expects to Save $20 30 20 percent of carriers anticipate saving about to per automated refund transaction 29 Amounts in US dollars. Statistics based on results from surveys sent to 150 carriers in May and July 2010. What the Industry Expects to Save $40 16 percent of carriers anticipate saving more than per automated refund transaction 30 Amounts in US dollars. Statistics based on results from surveys sent to 150 carriers in May and July 2010. The Buzz on Automated Refunds 130 More than people worldwide registered for our Refunds Made Easy webinars 31 Get Started Today Contact your Submit an RPO Contact us pricing system Automated Reissues and Visit our product page Amadeus Refunds Mailbox on the Customer Center ReissuesRefunds@atpco.net at www.atpco.net HP 2 Carrie DeMoss Click Getting Started ITA Software Industry Solutions Manager firstname.lastname@example.org Contact your Pricing System Submit an RPO (Refund Sabre David Darcy Policy Organizer) Amadeus (Amadeus Ticket Changer) Product Specialist HP (Ticket Reissue/Refund Solution) SITA email@example.com ITA Software (Reshop) Travelport Shelly Runion 1 Sabre (1. Automated Exchange & Product Analyst Refund) firstname.lastname@example.org (2. Automated Exchanges) 2 SITA (Airfare Reprice Refund) Travelport (Rapid Reprice) 32 3
"ATPCO's Refunds Made Easy"