Customer Satisfaction Survey Results by VeteransAffairsVA

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									CCCS Customer Satisfaction
        Survey
       Conducted during
        Summer 2005
         CCCS Overall
    Customer Satisfaction 2005
            (all active programs)
 803 Responders
 96 % Would recommend program
 93 % Average response rate to questions
 89 % Rated device as “good” or better
 92 % Reported health as same or better
 94 % Reported current health about the
  same as they expected or better than
  expectations
                             Technology Device
           Patient’s feedback about their technology device and the
              overall understanding and reliability of the device.


     90
                                90           90
P
    89.8
e   89.6

r   89.4

c   89.2


e                 89                                       89
     89


n   88.8


t   88.6


    88.4

            Rate Primary     Easily     Easily Used    Reliable
               Device      Understood
                       CCCS Customer Satisfaction
          Patient feedback regarding Care Coordination services.




P   100
                           91                        91
e   90


r   80

    70

c   60


e   50

    40
n   30

t   20

    10

     0

          Timely Resolution of Problems   Responsive to Needs
                    CCCS Customer Satisfaction
         Patient feedback regarding how CCCS helped with
                           Process of Care.



P                                                      94
    94
                  93
e   93


    92

r   91


c   90
                                    89
e   89


    88

n   87


t   86

         Educates Patients   Helps Patients       Improves
          about Condition    Manage Health    communication with
                                                     VA
                       CCCS Customer Satisfaction
               Patient feedback regarding current outcome.



    96                                            96
P   95

e   94

r   93
             93                       93                     93
c   92


e   91
                          91
n   90



t   89


    88

          Made a        Stay      Feel More     Would   Compared to
         Difference   Healthier    Secure     Recommend Before CCCS
             Conclusions
 CCCS 2005 Customer Satisfaction Survey
 Overall,the patients who participated
 in the 2005 CCCS Customer
 Satisfaction Survey were very pleased
 with their care, staff and with their
 current outcomes.

								
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