Secure Taxi Rank Extension Trial (STRET) Program - PDF by ronny19938


                           Table of Contents

Introduction                                   3

Primary Aims                                   4

Definitions                                    4

Identifying Potential Projects                 5

Ineligible Projects                            5

Assessment Considerations                      5

Grant Funding Agreement                        6

Security Infrastructure                        7

Security Guard Scope of Services               8

Application Process                            10

Application Checklist                          10

Experience in other Australian cities has shown that staffed, secure, and organised
taxi ranks can improve passenger behaviour, assist taxi drivers to secure payment up-
front, provide security for both drivers and passengers, and encourage more taxi
drivers into high-demand areas. This can lead to improved service levels, better
experiences for passengers and drivers, and, increased amenity of the entertainment
precinct that these ranks operate within.

The State Government of Western Australia is committed to delivering an efficient
transportation system that includes the highest standards of performance and safety
around taxi service, particularly at times of high demand. Local Governments (LGs)
can also play an instrumental role in the delivery of effective taxi services from taxi
ranks, particularly in such areas as entertainment precincts. Therefore, LGs are invited
to express their interest in a pro-active new program that will see the expansion of
secure taxi rank infrastructure beyond its current level.

The application guidelines provided below will assist you in preparing a submission for
grant funding through the State Government's Secure Taxi Rank Extension Trial
(STRET) program.

STRET funding is available to Perth metropolitan LGs for a trial period of one year
from 1 July 2009 to 30 June 2010 to co-fund (up to 50%) Security Guards, possibly
crowd-organising Rank Marshals, and combinations of security infrastructure such as
good lighting, CCTV or webcams, signage, and barriers to provide secure taxi ranks in
night time entertainment precincts.

A pool of funds is available for 50% co-funding and consists of:

   •   $300,000 towards Security Guard(s) and a possibly a Rank Marshal.
   •   $250,000 towards combinations of security infrastructure.

The Rank Marshal concept is currently being trialled at selected secure taxi ranks.
Following the completion of the trial, Rank Marshal co-funding may be extended to
STRET ranks.

Rank Marshals help Security Guards maintain order by allocating patrons to taxis,
assisting taxi drivers with activities such as explaining and collecting up-front deposits,
informing patrons about fares, and organizing unrelated passengers that are heading
in the same direction into groups (if they agree).

Please note that Rank Marshals are being trialled at specific locations in the Perth
metropolitan area and their performance will be evaluated. Should Rank Marshals
prove to be a factor in improving rank safety and function, the State Government will
make available co-funding for Rank Marshals within the STRET program.

Primary Aims

The STRET's primary aims are to:

   •    Encourage LGs to consider the benefits of providing secure taxi ranks at peak
        late night entertainment areas.
   •    Assist LGs in the funding of Security Guards and security infrastructure at
        secure taxi ranks which operate during the peak late night entertainment times
        on Friday and Saturday nights.
   •    Improve taxi customer service levels by attracting more taxis to entertainment
   •    Creating a safer late night environment for all by facilitating the quick dispersal
        of potentially unruly night-time revellers from night-time hotspots.

                            Designated location where prospective taxi passengers can wait for a taxi and
                            where taxi drivers can wait for a fare. Commonly incorporates road works with
        Taxi Rank
                            good access and egress, seating, generic signage, and weatherproofing. May
                            include a phone and/or 'cab spot' number.
                            A taxi rank that provides a safe environment for taxi patrons and taxi drivers
                            through the provision of Security Guards and/or security infrastructure. Operate
   Secure Taxi Rank
                            in entertainment precincts on Friday and Saturday nights, into the early hours
                            of the following day, and for special events such as New Year's Eve.
                            Good lighting, CCTV or webcams that are monitored live and Police notified to
                            attend when necessary, barriers, signage, and other infrastructure that
Security Infrastructure
                            contribute to a secure taxi rank being a safe place for taxi patrons and taxi
                            Road works such as kerbing and embankments, seating, generic signage
  Rank Infrastructure       painted on the road surface and sign posts, weatherproofing, bin etc., that
                            together form a taxi rank.
                            Qualified personnel trained to manage groups of people to create a secure taxi
   Security Guards          rank environment where taxi drivers and taxi patrons feel safe. The people may
                            be disruptive, violent, and inebriated.
                            Dedicated person to organise passengers into taxis, assist drivers to secure
       Rank Marshal         up-front payment, and reminds patrons of their and the taxi driver's rights and
                            Usually Friday night 11pm to the following Saturday morning 5am. Saturday
       Peak Period          night 11pm to the following Sunday morning 5am. Also certain holidays and
                            special events.
                            A collection of liquor licensed venues recognised as popular Friday and
Entertainment Precinct
                            Saturday night leisure destinations.

Identifying Potential Projects
In determining potential projects to submit, you should consider:

   •   The need for better security, e.g. the frequency of antisocial/violent incidents
       and Police presence in the area.
   •   Patronage levels (both taxi customers and taxi vehicles).
   •   The number of liquor licensed venues being serviced by the rank and proximity
       of the rank to the venues.
   •   Commitment from LG and/or the hotel and nightclub industry to at least match
       State Government grant monies.
   •   Existing taxi rank locations, including ease and safety of taxi access and
   •   Existing rank infrastructure and whether it is in good working order.
   •   Existing security infrastructure and whether it is in good working order.

IMPORTANT: Successful LGs will project manage the recruitment and ongoing
administration of Security Guards and the supply, installation, and ongoing
maintenance of security infrastructure.

Ineligible Projects
Funding assistance is not available for the following:

   •   Applications proposing a less than 50% contribution.
   •   Applications seeking grant funds to repair or re-commission previously installed
   •   Funding for road works and generic taxi rank infrastructure, e.g. embankments,
       kerbing, seating, generic signage, weatherproofing, bin, phone etc.
   •   Consideration for Security Guard co-funding is dependent upon a minimum
       level of lighting at the proposed location. Funding for lighting or lighting upgrade
       can be applied for under the scheme (Application Form section 2.1).

Assessment Considerations
An assessment team comprised of Department for Planning and Infrastructure (DPI)
Passenger Services staff and a member of the Taxi Council of Western Australia (non-
Government) will carry out the assessment of grant applications.

The assessment team will compile a recommendation report. The General Manager of
Passenger Services Business Unit (PSBU) will consider the recommendation report
and reserve the right to make final changes.

All projects endorsed by the PSBU will receive an offer of grant funding.

Each LG will receive written notification of the outcome of the assessment and a
formal Grant Funding Agreement will be offered to the successful authorities.

Application assessment will take into account the following types of considerations:

   •   Existing rank infrastructure and security infrastructure, including working order.
   •   Ease of taxi access and egress and patron access
   •   Patronage numbers (taxi customers and taxi vehicles)
   •   Total number of liquor licensed venues serviced by the taxi rank, and proximity
       to rank
   •   Proposed hours of operation
   •   Commitment from liquor licensed venues to contribute
   •   Rationale/perceived benefits for improved security
   •   Cost

Recognising that the hotel and nightclub industry will benefit considerably from the
provision of the secure taxi rank service for their patrons, the Government strongly
encourages LGs to obtain commitment from liquor licensed venues under their
jurisdiction to contribute a portion, say 50%, of the LGs contribution.

For example, if the LG proposes to commit $20,000 to match a Government grant
amount of $20,000, industry is encouraged to contribute at least $10,000 and the LG
to contribute $10,000.

Depending upon quantity and quality of submissions received, the Government may
elect to co-fund some requested items and not others, e.g. co-fund one Security
Guard but not two, or, co-fund lighting but not a weather shelter.

The cost of maintaining security infrastructure in proper working order remains the
responsibility of the LG.

Grant Funding Agreement

Successful LGs will enter into a Grant Funding Agreement (Agreement) with the
Government. The Agreement will fully detail the nature of the co-funding arrangement
including the conditions of the grant, LG obligations, deliverables, payment of monies

Successful applicants will be responsible for project managing supply and installation
of security infrastructure and funding and managing ongoing maintenance. They will
also be responsible for sourcing and managing Security Guards, e.g. current security
employees or securing the services of a contractor. This shall be referred to as the
Security Services Provider.

The PSBU will provide an initial briefing to the Security Services Provider and their
employees. Following this initial briefing, the Security Services Provider will be
responsible for further Security Guard briefings.

The Government will pay grant monies to successful applicants at intervals as agreed
upon between the Government and the LG in the Agreement.

Security infrastructure payments may be in the form of instalments following
satisfactory completion of capital works milestones, or a lump-sum reimbursement
upon completion of capital works.

Security Guard payments may be at monthly or quarterly intervals following
satisfactory adherence to the conditions set out in the Grant Funding Agreement.

LGs will be responsible for any on-going costs associated with the maintenance of any
newly installed taxi rank infrastructure.

A sample Grant Funding Agreement will be provided upon request.

Security Infrastructure
Bright lighting is an effective and relatively cheap method of improving amenity for taxi
patrons, taxi drivers, Security Guards, and other members of the community. It can
deter anti-social and criminal behaviour, and can help witnesses to successfully
identify offenders.

Signage is a minimum requirement to help taxi patrons and taxi drivers locate the taxi
rank. Road surface signage includes painted directions and symbols and particularly
assists taxi drivers. Sign post or erected signage principally assists taxi patrons.

CCTV or a webcam are powerful deterrents of antisocial and criminal behaviour and
provide strong evidence to assist in prosecuting offenders. They can be expensive to
install and maintain. Responsibility for receiving, monitoring, storing, and managing
the streamed images must be determined. If the monitoring body is not the WA Police,
procedures must be put in place to notify Police when attendance at the rank is
required to address a situation.

Safety barriers encourage orderly queuing, pose a physical impediment to queue
jumpers, and help prevent patrons from damaging taxis, i.e. kicking-in doors. Barriers
can be permanent fixtures such as the barrier at Burswood Resort and Casino or
temporary structures of rope, cones, tape etc. as currently used at Fremantle secure
taxi rank.

Grant funds cannot be used to repair or re-commission previously installed equipment.
LGs will be responsible for any on-going costs associated with the maintenance of

Security Guard Scope of Services
The LG is to ensure the following scope of service is delivered by the Security
Services Provider.

1.1 Desired Outcomes

The Security Services Provider will ensure the following outcomes are achieved:

   •   A well-mannered and effective security presence operating at the Secure Taxi
   •   A value-added service being provided with personnel capable of providing
       quality passenger service information.

1.2 Security Guards

The Security Services Provider's licensed Security Guards shall be present at all times
on the Secure Taxi Rank as agreed in the Grant Funding Agreement.

Security Guards must be uniformed, of neat appearance, well-spoken and well-
mannered to taxi patrons and taxi drivers at all times.

1.3 Tasks & Statistics

Statistics and other quantitative or qualitative information is required for STRET
research and evaluation purposes.

The Security Services Provider is responsible for maintaining public order at the
Secure Taxi Ranks. The maintenance of public order by Security Guards at the rank
may be achieved by:

   •   Controlling crowds of taxi patrons;
   •   Informing patrons there is no eating, drinking, or smoking in taxis;
   •   Informing patrons that taxi drivers can refuse to transport incoherent, abusive,
       and/or disorderly patrons;
   •   Informing patrons of fare structures;
   •   Informing patrons of the fare structures and benefits of multi hiring, and
       grouping them when necessary;
   •   Assisting taxi drivers to secure an up-front deposit for the estimated value of
       the fare from patrons;
   •   Assisting taxi drivers having trouble with passengers;
   •   Radioing/telephoning Taxi Dispatch Service Providers, e.g. Swan Taxis and
       Black & White Taxis to advise of high demand and request the taxi fleet be
       notified of high demand;
   •   Liaising with the Police Service; and
   •   Ensuring taxi patrons and taxi operators are protected from other members of
       the public who may cause trouble.

Should a Rank Marshal be introduced at the STRET rank following the completion and
evaluation of the current trial at other selected ranks, some of the above duties would
be transferred to the Rank Marshal.

The Security Services Provider shall provide to the DPI weekly reports on each night’s
usage of the Secure Taxi Rank, including:

   •   Logging the number of taxis using the rank per 15-minute intervals;
   •   The number of passengers waiting for taxis during the same intervals;
   •   The number of passengers allocated to taxis during the same intervals.

The DPI will provide report templates to successful applicants for the recording of this

The reports must be submitted to the DPI electronically by the close of business on
the Tuesday following each weekend. The cost of completing and providing these
reports to the DPI is the responsibility of the applicant and/or Security Services

At quarterly intervals from the commencement of the Agreement the LG shall provide
to the DPI information on:

   •   Number of Police attendances and reason, e.g. disorderly conduct.
   •   Results of any market research (qualitative or quantitative) conducted with
       venues, taxi patrons, or other stakeholders to investigate attitudes towards the
       Secure Taxi Rank.
   •   Any other information or feedback the LG believes may assist in the success
       and management of the trial.

The DPI will provide initial training in these operational matters to the Security
Services Provider or their nominated representative. The Security Services Provider
shall then be responsible for ensuring that all Security Guards provided under the
Agreement are trained throughout the duration of the Agreement.

1.4 Communications

A mobile phone must be carried by Security Guards at the rank to liaise with Taxi
Dispatch Service Providers to request taxi service and to request the Police Service to
provide back-up if required.

Application Process
1. Download and complete the STRET Grant Funding Application Form:

   •   Section 1: Background Information. This section is mandatory.
   •   Section 2: Security Infrastructure co-funding application. Complete the sections
       you wish to seek co-funding for.
   •   Section 3: Security Guard co-funding application. Complete this section if you
       are seeking Security Guard co-funding.
   •   Section 4: Summary of STRET Grant Funding Requested. This section is

The form is designed so you can complete it electronically and then print it out.

2. Provide attachments as required. On each attachment please include:

          a. Local Government name
          b. The section of the Application Form it relates to, e.g. 1.1.1 Physical
             Location: Map.

3. Mail three (3) copies of the signed Application Form and three (3) copies of all
attachments and other relevant documents to:

       Jessica van den Berg
       STRET Project Officer
       Passenger Services Business Unit
       Department for Planning & Infrastructure
       GPO Box C102
       PERTH WA 6839

Applications must be received by 5:00pm Monday 29 June 2009. Applications will not
be accepted after the closing date.

For any STRET queries please call 9216 8106.

Application Checklist:

1. Application Form (x3) fully and accurately completed and signed
2. All relevant attachments (x3) provided


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