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End User Training _ Support

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End User Training _ Support Powered By Docstoc
					    HU LEADS
    PeopleSoft
Community Forum


  End User
  Training &
   Support



  August 22, 2006
                        Agenda

Welcome:       Don Rickford, Project Director
Facilitator:   Ade Uiyoshioria, Project Coordinator
OverallEnd User Support Plans: Ann Bademosi,
       Coordinator of Training
UPK Demonstrations: Sherrie Palmer, Claudia Jones,
Andrea Wray, Mary Young – Employment Office
Knowledge  Management, Katharin Brink,
       CedarCrestone, Communications Consultant
End User Training &
Support Strategy
Wraparound Support

                           Online
                          Training
   Instructor Led        Tool (UPK)
      Training
                                            Job Aids and
                                           Training Guides
                        HU LEADS
                    Training & Support

 Registration
                                      PS Dedicated Help Desk
                    Refresher
                    Training
Registration
 • An online registration system will be available
   for you to register for the courses that you will
   need.
 • There are five major courses for end users:
    1. Request to fill
    2. Viewing budgets
    3. Filing Purchase Requisitions
    4. Filing Travel Requisitions
    5. Recording and Approving Time
Wraparound Support

                           Online
                          Training
   Instructor Led        Tool (UPK)
      Training
                                            Job Aids and
                                           Training Guides
                        HU LEADS
                    Training & Support

 Registration
                                      PS Dedicated Help Desk
                    Refresher
                    Training
Instructor Led Training

 20 participants per class
 Enrollment is mandatory if you will be
  filing purchase or travel requisitions or
  you are a designated timekeeper or
  recorder
 Classes will be held in a six week
  period before “go live” (production)
Wraparound Support

                           Online
                          Training
   Instructor Led        Tool (UPK)
      Training
                                            Job Aids and
                                           Training Guides
                        HU LEADS
                    Training & Support

 Registration
                                      PS Dedicated Help Desk
                    Refresher
                    Training
Online Training Tool: UPK
User Productivity Kit

   This is an online tool that provides
    various ways to “learn” the
    transaction:
     – See It!
     – Try It!
     – Know It!
     – Do It
Steps in the Process

   Sign on
   The first step is to obtain a Position # for the
    position you wish to fill.
   Once you have Position #, you can begin the
    transaction to request to fill a position.
   Let’s See It! work!

                               UPK Demonstration
Ongoing Support
Wraparound Support

                           Online
                          Training
   Instructor Led        Tool (UPK)
      Training
                                            Job Aids and
                                           Training Guides
                        HU LEADS
                    Training & Support

 Registration
                                      PS Dedicated Help Desk
                    Refresher
                    Training
Job Aids and Training Guides

   Job Aids are brief – usually one page guides
    defining each step for a single transaction.
   Training guides provide the same step-by-
    step guide but also include a “screen shot” of
    the PS page you will be using.
   These materials will be available at training
    and can be downloaded from the project
    website.
Wraparound Support

                           Online
                          Training
   Instructor Led        Tool (UPK)
      Training
                                            Job Aids and
                                           Training Guides
                        HU LEADS
                    Training & Support

 Registration
                                      PS Dedicated Help Desk
                    Refresher
                    Training
PS Dedicated Help Desk

   The HU LEADS project will have its own Help Desk
    - with its own hotline #
   Call agents will be well-versed in both the technical
    issues you may face as well as know how the PS
    applications work.
   Calls will be logged, tracked and responded to with
    the highest degree of quality, accuracy and speed.
   You will be able to request support online as well as
    by phone. And you will be able to track the status of
    your request!
Wraparound Support

                           Online
                          Training
   Instructor Led        Tool (UPK)
      Training
                                            Job Aids and
                                           Training Guides
                        HU LEADS
                    Training & Support

 Registration
                                      PS Dedicated Help Desk
                    Refresher
                    Training
Refresher Training

   Refresher training for those who may not use
    the system often and for new employees will
    be offered as needed on an ongoing basis.
   Training Schedules will be available on the
    website as well as through our eLearning
    application which provides all training
    registration and tracking information.
HU LEADS Knowledge Management

   Website: www.howard.edu/huleads
   Frequently Asked Questions
   Updated Business Processes
   Access to UPKs
   Community Forums
   Department Meetings by Request
    Q&A

   Log on to www.howard.edu/huleads to obtain
    a copy of this presentation
   Contact the HU LEADS Project Team office
    at 6-7171 for additional information any
    questions.

				
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