A18 Anguilla Postal Services AI - Anguilla

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					                                                                                                                          AI - Anguilla
Anguilla Postal Services                                                                                                           A18

1       Operator Details                                              2.4     Delivery Offices

1.1     Country or territory name                                     2.4.1   Validated delivery standards
                                    Anguilla                                                                                     Yes
1.2     Geographical location       North America, Central America            Date of last update
                                                                                                            2004-08-01
                                    and Caribbean
                                                                      2.4.2   Custom clearance average time for:
1.3     Operator name
                                    Anguilla Postal Services
                                                                              Items subject to duty
1.4     ISO-code                                                                                                                 2 Hours
                                    AI
                                                                              Items not subject to duty
1.5     Member of EMS Cooperative                                                                                                2 Hours
                                                            Yes
                                                                      2.4.3   Comment
1.6     EMS Delivery Agent
                                                            No
                                                                      2.4.4   Delivery standards
1.10    Quartely credit indicator
        for EMS Operational
                                                                                                                          See annex pages
        Guide updates               Q4Y10
Comments                                                              2.4.5   Table list of locations not covered
2       Delivery Services
                                                                        Zip code                 Location
2.1     Coverage

2.1.1   Entire territory
                                                            Yes       2.4.6   Days of the week on which EMS items are delivered
2.2     Delivery
                                                                              Monday
                                                                                                                                 Yes
2.2.1   To customer’s address for documents and
        merchandise                                         Yes               Tuesday
                                                                                                                                 Yes
2.2.2   To a P.O. Box                                                         Wednesday
                                                            Yes                                                                  Yes
2.2.3   To a Post Office counter                                              Thursday
                                                            Yes                                                                  Yes
2.2.4   At office of exchange                                                 Friday
                                                            No                                                                   Yes
2.2.5   At customs office                                                     Saturday
                                                            No                                                                   No
2.2.6   The customer is notified of the item’s arrival by                     Sunday
        telephone or other means before the first                                                                                No
        attempt of delivery                                 Yes       2.4.6.1 Comment
        If yes, delivery details are made with the
        addressee by telephone before the first attempt               2.4.7   National holidays on which EMS items are not delivered
        of delivery                                         No
                                                                                                                          See annex pages
2.2.7   How many attempts at
        delivery are made           4                                 2.5     Admissibility of items
2.3     Undeliverable Items
                                    Yes                               2.5.1   Prohibited items are on the UPU list of
2.3.1   When the item cannot be delivered at the first                        Prohibited items                                   Yes
        attempt, a notice is left                           Yes               Link to the UPU website's
2.3.2   A second attempt at delivery is available upon                        List of Prohibited Articles http://www.upu.int/custom...
        request                                             No        2.5.2   When an item containing an article prohibited under article
2.3.3   An undeliverable EMS item is held back for a                          10 of EMS Standard Agreement has been wrongly admitted
        period of seven days, providing the addressee                         to the operator, the following actions take place:
        the opportunity to collect the item                 No        2.5.2.1 The item is returned to the operator of origin
                                                                                                                                 No
        If no, the retention period for undeliverable items
        is:                                                 10 Days           If not, the item is dealt with according to the
                                                                              legislation of the country where the operator is
                                                                              establishing its presence                          No
                                                                      2.5.3   The limit of weight and size of an item is in
                                                                              accordance with article 11 A of the EMS
                                                                              Standard Agreement                                 No
                                                                              If not, the limits are:

                                                                              Weight:
                                                                                                            25.00
                                                                              Dimensions:




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.07]
Page: [A18 - Anguilla Postal Services] 1 of 4
                                                                                                                                  AI - Anguilla
Anguilla Postal Services                                                                                                                  A18

2.6     Tracking                                                         3.3     Call Centres

2.6.1   Tracking is provided                                             3.3.1   Customer service to operators
                                                            Yes
2.6.2   If yes, tracking is available throughout the                             Name
                                                                                                                The Valley
        country                                             No
                                                                                 Address and street no.
        If no, which regions are not covered by Tracking                                                        General Post Office
                                                                                 City and Post code
3       Customer Service
                                                                                 Telephone
3.1     Customer Service                                                                                        (+1 264) 497 2528, 5452
                                                                                 Fax
3.1.1   An on-line Track & Trace system is provided                                                             (+1 264) 497 5455
                                                            Yes
                                                                                 E-mail
        If yes, the website address for tracking is:                                                            angstamp@gov.ai
                                                                                 Website
        If an online Track & Trace system is provided, it is available
        in the following languages :
                                                                                 Hours/days of Operation
3.2     Customer service to operators                                            (local time)
                                                                                 Languages
3.2.1   Rugby System user                                                                                       English
                                                            Yes
                                                                         3.3.2   Customer service to customers
3.2.2   Time period for acceptance of inquiries after the
        delivery or return of the item:
                                                                                 Name
3.2.3   Respond within three hours to an inquiry during
        operating hours from an origin operator, or the                          Address and street no.
        addressee, about the status of any item posted
        during the preceding four months for which                               City and Post code
        electronic records are available                    No
                                                                                 Telephone
        If not, the response is provided in the following
        period:                                             0 Hours              Fax
3.2.4   Respond before 11:00 am (local time) the next
        business day if inquiries are received outside                           E-mail
        business hours                                      No
                                                                                 Website
        If no, the response is provided in the following
        period:
                                                                                 Hours/days of Operation (local time)
3.2.5   Respond to inquiries concerning other EMS
        items for which no electronic record is available                        Languages
        within 7 days                                       No
                                                                         3.4     Liability
        If not, the response is provided in the following
        period:
                                                                         3.4.1   Indemnity is paid to the administration of origin
3.2.6   Respond for confirmation of delivery by fax or e-                        in event of loss, theft or damage to inward EMS
        mail within 48 hours of receipt of request        Yes                    items                                                  No
3.2.7   Provide a WPOD (written proof of delivery) upon                          For documents
        request                                         Yes
                                                                                 For merchandise
        If yes, the WPOD includes the following details
                                                                                 If not, the limit amount is:
        Date of delivery
                                                            Yes
                                                                                 If indemnity is paid to the administration of origin
        Time of delivery
                                                            Yes                  in event of loss, theft or damage to inward EMS
        Name of the recipient                                                    items, the claim from the origin operator is
                                                            Yes                  accepted within three months from the date of
        Signature of recipient                                                   event D                                              No
                                                            No
                                                                                 If not, the time limit to accept the claim is:
        If yes, the WPOD is provided within three
        business days                                       No                   The indemnity is not paid to all administration of
        If no, is provided within:                                               origin in event of loss, theft or damage to inward
                                                                                 EMS items, but is subject to bilateral agreement No
        If a WPOD is provided, records are retained for                  4       Customs
        the following period
                                                                         4.1.1   Items exempt from customs duty and required documents

                                                                                                                                  See annex pages

                                                                         4.1.2   Comment:

                                                                         4.1.3   National customs authority website

Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.07]
Page: [A18 - Anguilla Postal Services] 2 of 4
                                                                                                                         AI - Anguilla
Anguilla Postal Services                                                                                                         A18

4.1.4   A customs broker is used                                   5       Delivery Payments
                                                             No
        If yes, the customs broker contact information is:         5.1     Operate a two-tier system
                                                                                                                               Yes
        Name:                                                              If yes, the rate for:

        Address:                                                           Documents:

        Telephone number:                                                  Merchandise:

        Fax number:                                                5.2     Imbalance compensation
                                                                           payment per item:            0
        E-mail:
                                                                   6       Other services
4.1.5   The addressee is charged for the presentation
                                                                   6.1     À Découvert Service
        of the item to Customs                               No
        If yes, just for items subject to duty                     6.1.1   À découvert service is available
                                                             No                                                                No
        The rate is:                                               6.2     Cash-on-Delivery

        Local currency                                             6.2.1   A COD service is available
                                                                                                                               No
        SDR                                                        6.3     Time-Certain Service

4.1.6   The addressee is charged for the customs                   6.3.1   An inward time-certain service is available
                                                                                                                               No
        clearance                                            Yes
                                                                   6.4     Inward Multi parcels shipments (MPS) in EMS
        If yes, just for items subject to duty
                                                             No
                                                                   6.4.1   An inward Multi parcels shipments (MPS) in
        The rate is:
                                                                           EMS is available                                    No
        Local currency                                             6.5     Receiver-pays Service
                                      0.00 XCD
        SDR                                                        6.5.1   A receiver- pays service in EMS is available
                                                                                                                               No
4.1.7   The origin operator is charged for the                     7       Standard Agreement
        presentation of the item to Customs:                 No
                                                                   7.1     Administration is signatory of the EMS Standard
        If yes, just for items subject to duty
                                                             No            Agreement                                       No
        The rate is:                                                       If yes, the EMS Standard Agreement was
                                                                           signed on a multilateral basis                      No
        Local currency
                                                                           If no, the EMS Standard Agreement was signed
                                                                           on a bilateral basis                         No
        SDR
                                                                   8       Contacts
4.1.8   The origin operator is charged for the customs
        clearance:                                           No    8.1     Inbound OE
        If yes, just for items subject to duty
                                                             No            Location
                                                                                                        The Valley
        The rate is:
                                                                           OE Code
        Local currency
                                                                           Telephone
        SDR
                                                                           Mobile Phone
4.1.9   Local customs contacts:
                                                                           Fax
        Location
                                      GPO Anguilla                         E-mail
        Telephone
                                      (+1 264) 497 5452
        Fax
                                      (+1 264) 497 5455
        National customs authority website

        E-mail

        Hours/days of operation
        (local time)




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.07]
Page: [A18 - Anguilla Postal Services] 3 of 4
                                                                                                               AI - Anguilla
Anguilla Postal Services                                                                                                 A18

8.2     Bilateral or Standard Agreement contact                   8.5   Emergency contact

        Title, Name                                                     Title, Name
                                    Mrs. Jacqueline Bryan-Niles                                  Mrs. Jacqueline Bryan-Niles
        Function                                                        Function
                                    Postmaster General                                           Postmaster General
        Address and street no.                                          Address and street no.
                                    The Valley,                                                  The Valley,
        City and Post code                                              City and Post code

        Country                                                         Country
                                    Anguilla                                                     Anguilla
        Telephone                                                       Telephone
                                    (+1 264) 497 5452                                            (+1 264) 497 2245
        Mobile Phone                                                    Mobile Phone

        Fax                                                             Fax
                                    (+1 264) 497 5455
        E-mail                                                          E-mail
                                    angstamp@gov.ai                                              angstamp@gov.ai
        After hours telephone                                           After hours telephone
                                                                                                 (+1 264) 497 5452
8.3     A Découvert services contact

        Title, Name

        Function

        Address and street no.

        City and Post code

        Country

        Telephone

        Mobile Phone

        Fax

        E-mail

        After hours telephone

8.4     Operational Contact

        Title, Name
                                    Mr. Jasent Hughes
        Function

        Address and street no.

        City and Post code

        Country

        Telephone

        Mobile Phone

        Fax

        E-mail
                                    Jasent.Hughes@gov.ai
        After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.07]
Page: [A18 - Anguilla Postal Services] 4 of 4
                                                                                                          AG - Antigua and Barbuda
Antigua and Barbuda GPO                                                                                                                 AGA

1       Operator Details                                                2.4.5   Table list of locations not covered

1.1     Country or territory name                                           Zip code             Location
                                    Antigua and Barbuda
1.2     Geographical location       North America, Central America
                                    and Caribbean
1.3     Operator name                                                   2.4.6   Days of the week on which EMS items are delivered
                                    Antigua and Barbuda GPO
1.4     ISO-code                                                                Monday
                                    AG                                                                                               Yes
1.5     Member of EMS Cooperative                                               Tuesday
                                                            Yes                                                                      Yes
1.6     EMS Delivery Agent                                                      Wednesday
                                                            No                                                                       Yes
1.10    Quartely credit indicator                                               Thursday
                                                                                                                                     Yes
        for EMS Operational
        Guide updates               Q4Y08                                       Friday
                                                                                                                                     Yes
Comments
                                                                                Saturday
                                                                                                                                     Yes
2       Delivery Services
                                                                                Sunday
                                                                                                                                     Yes
2.1     Coverage
                                                                        2.4.6.1 Comment
2.1.1   Entire territory
                                                            Yes         2.4.7   National holidays on which EMS items are not delivered
2.2     Delivery
                                                                                                                               See annex pages
2.2.1   To customer’s address for documents and
        merchandise                                         No          2.5     Admissibility of items
        If no, to customer’s address for documents                      2.5.1   Prohibited items are on the UPU list of
                                                            Yes
                                                                                Prohibited items                                     Yes
2.2.2   To a P.O. Box
                                                            No                  Link to the UPU website's List of Prohibited Articles
2.2.3   To a Post Office counter
                                                            Yes         2.5.2   When an item containing an article prohibited under article
2.2.4   At office of exchange                                                   10 of EMS Standard Agreement has been wrongly admitted
                                                            Yes                 to the operator, the following actions take place:
2.2.5   At customs office                                               2.5.2.1 The item is returned to the operator of origin
                                                            No                                                                       No
2.2.6   The customer is notified of the item’s arrival by                       If not, the item is dealt with according to the
        telephone or other means before the first                               legislation of the country where the operator is
        attempt of delivery                                 No                  establishing its presence                            Yes
2.2.7   How many attempts at                                            2.5.3   The limit of weight and size of an item is in
        delivery are made           3                                           accordance with article 11 A of the EMS
2.3     Undeliverable Items                                                     Standard Agreement                                   Yes
                                    Yes
                                                                                Weight:
2.3.1   When the item cannot be delivered at the first
        attempt, a notice is left                           Yes                 Dimensions:                  * Weight: 10 kg
2.3.2   A second attempt at delivery is available upon
        request                                             Yes                                              * Dimensions:
                                                                                                             Length 90 cm,
2.3.3   An undeliverable EMS item is held back for a                                                         2 circumference metres
        period of seven days, providing the addressee
        the opportunity to collect the item                 No          2.6     Tracking
        If no, the retention period for undeliverable items             2.6.1   Tracking is provided
        is:                                                 10 Days                                                                  Yes
2.4     Delivery Offices                                                2.6.2   If yes, tracking is available throughout the
                                                                                country                                              Yes
2.4.1   Validated delivery standards                                            If no, which regions are not covered by Tracking
                                                            No
2.4.2   Custom clearance average time for:                              3       Customer Service
        Items subject to duty
                                                            24 Hours
        Items not subject to duty
                                                            1.5 Hours
2.4.3   Comment

2.4.4   Delivery standards

                                                    See annex pages

Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q1]
Latest electronic update of this entry: [2010.Feb.24]
Page: [AGA - Antigua and Barbuda GPO] 1 of 4
                                                                                                        AG - Antigua and Barbuda
Antigua and Barbuda GPO                                                                                                               AGA

3.1     Customer Service                                             3.3     Call Centres

3.1.1   An on-line Track & Trace system is provided                  3.3.1   Customer service to operators
                                                            Yes
        If yes, the website address for tracking is:                         Name
                                                                                                            GENERAL POST OFFICE
        If an online Track & Trace                                           Address and street no.
                                                                                                            High & Long Street St. John's
        system is provided, it is
        available in the following                                           City and Post code
                                                                                                            ANTIGUA
        languages :                English
                                                                             Telephone
3.2     Customer service to operators                                                                       (+1 268) 462 09 92
                                                                             Fax
3.2.1   Rugby System user                                                                                   (+1 268) 462 09 92
                                                            Yes
                                                                             E-mail
3.2.2   Time period for acceptance of inquiries after the                                                   gpo@antigua.gov.ag
        delivery or return of the item:
                                                                             Website
3.2.3   Respond within three hours to an inquiry during
        operating hours from an origin operator, or the                      Hours/days of Operation
        addressee, about the status of any item posted                       (local time)
        during the preceding four months for which                           Languages
        electronic records are available                    No                                              English
        If not, the response is provided in the following            3.3.2   Customer service to customers
        period:
                                                                             Name
3.2.4   Respond before 11:00 am (local time) the next                                                       GENERAL POST OFFICE
        business day if inquiries are received outside                       Address and street no.
        business hours                                      Yes                                             High & Long Street St. John's
3.2.5   Respond to inquiries concerning other EMS                            City and Post code
                                                                                                            ANTIGUA
        items for which no electronic record is available
        within 7 days                                       Yes              Telephone
                                                                                                            (+1 268) 462 09 92
3.2.6   Respond for confirmation of delivery by fax or e-                    Fax
        mail within 48 hours of receipt of request        Yes
3.2.7   Provide a WPOD (written proof of delivery) upon                      E-mail
                                                                                                            gpo@antigua.gov.ag
        request                                         Yes
                                                                             Website
        If yes, the WPOD includes the following details
                                                                             Hours/days of Operation
        Date of delivery
                                                            Yes              (local time)
        Time of delivery                                                     Languages
                                                            Yes                                             English
        Name of the recipient                                        3.4     Liability
                                                            Yes
        Signature of recipient                                       3.4.1   Indemnity is paid to the administration of origin
                                                            Yes              in event of loss, theft or damage to inward EMS
        If yes, the WPOD is provided within three                            items                                                  No
        business days                                       Yes              For documents
        If no, is provided within:
                                                                             For merchandise
        If a WPOD is provided, records are retained for     60
        the following period                                Months           If not, the limit amount is:

                                                                             If indemnity is paid to the administration of origin
                                                                             in event of loss, theft or damage to inward EMS
                                                                             items, the claim from the origin operator is
                                                                             accepted within three months from the date of
                                                                             event D                                              No
                                                                             If not, the time limit to accept the claim is:

                                                                             The indemnity is not paid to all administration of
                                                                             origin in event of loss, theft or damage to inward
                                                                             EMS items, but is subject to bilateral agreement No
                                                                     4       Customs

                                                                     4.1.1   Items exempt from customs duty and required documents

                                                                                                                              See annex pages

                                                                     4.1.2   Comment:

                                                                     4.1.3   National customs authority website

Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q1]
Latest electronic update of this entry: [2010.Feb.24]
Page: [AGA - Antigua and Barbuda GPO] 2 of 4
                                                                                                       AG - Antigua and Barbuda
Antigua and Barbuda GPO                                                                                                         AGA

4.1.4   A customs broker is used                                   5       Delivery Payments
                                                             No
        If yes, the customs broker contact information is:         5.1     Operate a two-tier system
                                                                                                                               Yes
        Name:                                                              If yes, the rate for:

        Address:                                                           Documents:
                                                                                                         3.50 SDR
        Telephone number:                                                  Merchandise:
                                                                                                         5.00 SDR
        Fax number:                                                5.2     Imbalance compensation payment per item:

        E-mail:                                                    6       Other services

4.1.5   The addressee is charged for the presentation              6.1     À Découvert Service
        of the item to Customs                               Yes
                                                                   6.1.1   À découvert service is available
        If yes, just for items subject to duty                                                                                 No
                                                             Yes
                                                                   6.2     Cash-on-Delivery
        The rate is:
                                                                   6.2.1   A COD service is available
        Local currency                                                                                                         No
                                                                   6.3     Time-Certain Service
        SDR
                                                                   6.3.1   An inward time-certain service is available
4.1.6   The addressee is charged for the customs                                                                               No
        clearance                                            No
                                                                   6.4     Inward Multi parcels shipments (MPS) in EMS
        If yes, just for items subject to duty
                                                             No
                                                                   6.4.1   An inward Multi parcels shipments (MPS) in
        The rate is:                                                       EMS is available                                    No
                                                                   6.5     Receiver-pays Service
        Local currency
                                      0.00 XCD
                                                                   6.5.1   A receiver- pays service in EMS is available
        SDR                                                                                                                    Yes
                                                                           If yes, see bilateral and
4.1.7   The origin operator is charged for the
                                                                           standard agreements
        presentation of the item to Customs:                 No
                                                                           contact                       810...
        If yes, just for items subject to duty
                                                             No    7       Standard Agreement
        The rate is:
                                                                   7.1     Administration is signatory of the EMS Standard
                                                                           Agreement                                       Yes
        Local currency
                                                                           If yes, the EMS Standard Agreement was
        SDR                                                                signed on a multilateral basis                      Yes
                                                                           If yes, since:
4.1.8   The origin operator is charged for the customs                                                   2005-06-01
        clearance:                                           No
                                                                           If no, the EMS Standard Agreement was signed
        If yes, just for items subject to duty                             on a bilateral basis                         No
                                                             No
                                                                   8       Contacts
        The rate is:
                                                                   8.1     Inbound OE
        Local currency
                                                                           Location
        SDR                                                                                              Long & High Street
                                                                           OE Code
4.1.9   Local customs contacts:                                                                          General Post Office
                                                                           Telephone
        Location                      CUSTOMS & EXCISE                                                   (+1 268) 462 09 92
                                      DIVISION C/O GPO
                                                                           Mobile Phone
        Telephone
                                      (+1 268) 462 09 92
                                                                           Fax
        Fax                                                                                              (+1 268) 460 96 50
                                      (+1 268) 460 96 50
                                                                           E-mail
        National customs authority website

        E-mail
                                      gpo@antigua.gov.ag
        Hours/days of operation
        (local time)




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q1]
Latest electronic update of this entry: [2010.Feb.24]
Page: [AGA - Antigua and Barbuda GPO] 3 of 4
                                                                                       AG - Antigua and Barbuda
Antigua and Barbuda GPO                                                                                         AGA

8.2     Bilateral or Standard Agreement contact         8.5   Emergency contact

        Title, Name                                           Title, Name
                                                                                         Mr. Royden Selwood
        Function                                              Function
                                                                                         Postmaster General
        Address and street no.                                Address and street no.
                                                                                         High and Long Street
        City and Post code                                    City and Post code
                                                                                         St. John`s AGANUA
        Country                                               Country
                                                                                         Antigua and Barbuda
        Telephone                                             Telephone
                                                                                         (+1 268) 462 09 92
        Mobile Phone                                          Mobile Phone

        Fax                                                   Fax
                                                                                         (+1 268) 460 96 50
        E-mail                                                E-mail
                                                                                         gpo@antigua.gov.ag
        After hours telephone                                 After hours telephone

8.3     A Découvert services contact

        Title, Name

        Function

        Address and street no.

        City and Post code

        Country

        Telephone

        Mobile Phone

        Fax

        E-mail

        After hours telephone

8.4     Operational Contact

        Title, Name

        Function

        Address and street no.

        City and Post code

        Country

        Telephone

        Mobile Phone

        Fax

        E-mail

        After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q1]
Latest electronic update of this entry: [2010.Feb.24]
Page: [AGA - Antigua and Barbuda GPO] 4 of 4
                                                                                                                              AW - Aruba
Aruba Postal Services                                                                                                              AWA

1       Operator Details                                              2.4     Delivery Offices

1.1     Country or territory name                                     2.4.1   Validated delivery standards
                                     Aruba                                                                                        Yes
1.2     Geographical location        North America, Central America           Date of last update
                                                                                                            2005-08-01
                                     and Caribbean
                                                                      2.4.2   Custom clearance average time for:
1.3     Operator name
                                     Aruba Postal Services
                                                                              Items subject to duty
1.4     ISO-code
                                     AW
                                                                              Items not subject to duty
1.5     Member of EMS Cooperative
                                                             Yes
                                                                      2.4.3   Comment
1.6     EMS Delivery Agent
                                                             No
                                                                      2.4.4   Delivery standards
1.10    Quartely credit indicator
        for EMS Operational
                                                                                                                          See annex pages
        Guide updates                Q3Y09
Comments                                                              2.4.5   Table list of locations not covered
2       Delivery Services
                                                                        Zip code                 Location
2.1     Coverage

2.1.1   Entire territory
                                                             Yes      2.4.6   Days of the week on which EMS items are delivered
2.2     Delivery
                                                                              Monday
                                                                                                                                  Yes
2.2.1   To customer’s address for documents and
        merchandise                                          Yes              Tuesday
                                                                                                                                  Yes
2.2.2   To a P.O. Box                                                         Wednesday
                                                             Yes                                                                  Yes
2.2.3   To a Post Office counter                                              Thursday
                                                             Yes                                                                  Yes
2.2.4   At office of exchange                                                 Friday
                                                             Yes                                                                  Yes
2.2.5   At customs office                                                     Saturday
                                                             Yes                                                                  No
2.2.6   The customer is notified of the item’s arrival by                     Sunday
        telephone or other means before the first                                                                                 No
        attempt of delivery                                  Yes      2.4.6.1 Comment
        If yes, delivery details are made with the
        addressee by telephone before the first attempt               2.4.7   National holidays on which EMS items are not delivered
        of delivery                                          No
                                                                                                                          See annex pages
2.2.7   How many attempts at
        delivery are made            2                                2.5     Admissibility of items
2.3     Undeliverable Items
                                     No                               2.5.1   Prohibited items are on the UPU list of
2.3.1   When the item cannot be delivered at the first                        Prohibited items                                    Yes
        attempt, a notice is left                            No               Link to the UPU website's
        If an advice is not left, when is the next attempt                    List of Prohibited Articles http://www.upu.int/custom...
        at delivery made:                                    1 Days   2.5.2   When an item containing an article prohibited under article
2.3.2   A second attempt at delivery is available upon                        10 of EMS Standard Agreement has been wrongly admitted
        request                                              No               to the operator, the following actions take place:
2.3.3   An undeliverable EMS item is held back for a                  2.5.2.1 The item is returned to the operator of origin
                                                                                                                                  No
        period of seven days, providing the addressee
        the opportunity to collect the item                  No               If not, the item is dealt with according to the
                                                                              legislation of the country where the operator is
        If no, the retention period for undeliverable items                   establishing its presence                           No
        is:                                                 5 Days
                                                                      2.5.3   The limit of weight and size of an item is in
                                                                              accordance with article 11 A of the EMS
                                                                              Standard Agreement                                  No
                                                                              If not, the limits are:

                                                                              Weight:
                                                                                                            20.00
                                                                              Dimensions:




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q1]
Latest electronic update of this entry: [2010.Mar.10]
Page: [AWA - Aruba Postal Services] 1 of 4
                                                                                                                                  AW - Aruba
Aruba Postal Services                                                                                                                     AWA

2.6     Tracking                                                         3.3     Call Centres

2.6.1   Tracking is provided                                             3.3.1   Customer service to operators
                                                            Yes
2.6.2   If yes, tracking is available throughout the                             Name
                                                                                                                Oranjestad
        country                                             No
                                                                                 Address and street no.
        If no, which regions are not covered by Tracking                                                        Jaun Irausquin Plein #9
                                                                                 City and Post code
3       Customer Service
                                                                                 Telephone
3.1     Customer Service                                                                                        (+297) 582 19 00 *123
                                                                                 Fax
3.1.1   An on-line Track & Trace system is provided                                                             (+297) 582 95 70
                                                            Yes
                                                                                 E-mail
        If yes, the website address for tracking is:                                                            EMSaruba@setarnet.aw
                                                                                 Website
        If an online Track & Trace system is provided, it is available
        in the following languages :
                                                                                 Hours/days of Operation (local time)
3.2     Customer service to operators
                                                                                 Languages
3.2.1   Rugby System user
                                                            Yes
                                                                         3.3.2   Customer service to customers
3.2.2   Time period for acceptance of inquiries after the 12
        delivery or return of the item:                   Months                 Name
3.2.3   Respond within three hours to an inquiry during
                                                                                 Address and street no.
        operating hours from an origin operator, or the
        addressee, about the status of any item posted
                                                                                 City and Post code
        during the preceding four months for which
        electronic records are available                    No                   Telephone
        If not, the response is provided in the following
        period:                                             1 Days               Fax
3.2.4   Respond before 11:00 am (local time) the next
                                                                                 E-mail
        business day if inquiries are received outside
        business hours                                      No                   Website
        If no, the response is provided in the following
        period:                                                                  Hours/days of Operation (local time)
3.2.5   Respond to inquiries concerning other EMS
                                                                                 Languages
        items for which no electronic record is available
        within 7 days                                       No           3.4     Liability
        If not, the response is provided in the following
        period:                                             1 Hours      3.4.1   Indemnity is paid to the administration of origin
                                                                                 in event of loss, theft or damage to inward EMS
3.2.6   Respond for confirmation of delivery by fax or e-
                                                                                 items                                                  No
        mail within 48 hours of receipt of request        No
                                                                                 For documents
        If not, the response is provided within:
                                                            4 Hours
                                                                                 For merchandise
3.2.7   Provide a WPOD (written proof of delivery) upon
        request                                         Yes
                                                                                 If not, the limit amount is:
        If yes, the WPOD includes the following details
                                                                                 If indemnity is paid to the administration of origin
        Date of delivery                                                         in event of loss, theft or damage to inward EMS
                                                            No
                                                                                 items, the claim from the origin operator is
        Time of delivery                                                         accepted within three months from the date of
                                                            No
                                                                                 event D                                              No
        Name of the recipient
                                                            No                   If not, the time limit to accept the claim is:
        Signature of recipient
                                                            No                   The indemnity is not paid to all administration of
        If yes, the WPOD is provided within three                                origin in event of loss, theft or damage to inward
        business days                                       No                   EMS items, but is subject to bilateral agreement No

        If no, is provided within:                                       4       Customs

        If a WPOD is provided, records are retained for                  4.1.1   Items exempt from customs duty and required documents
        the following period
                                                                                                                                  See annex pages

                                                                         4.1.2   Comment:                       All EMS Items are subject to
                                                                                                                customs duty.
                                                                         4.1.3   National customs authority website

Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q1]
Latest electronic update of this entry: [2010.Mar.10]
Page: [AWA - Aruba Postal Services] 2 of 4
                                                                                                                        AW - Aruba
Aruba Postal Services                                                                                                        AWA

4.1.4   A customs broker is used                                  5       Delivery Payments
                                                             No
        If yes, the customs broker contact information is:        5.1     Operate a two-tier system
                                                                                                                            No
        Name:                                                             Documents:

        Address:                                                          Merchandise:

        Telephone number:                                                 If no, the single rate per item is:

        Fax number:                                               5.2     Imbalance compensation
                                                                          payment per item:             7
        E-mail:
                                                                  6       Other services
4.1.5   The addressee is charged for the presentation
                                                                  6.1     À Découvert Service
        of the item to Customs                               No
        If yes, just for items subject to duty                    6.1.1   À découvert service is available
                                                             No                                                             No
        The rate is:                                              6.2     Cash-on-Delivery

        Local currency                                            6.2.1   A COD service is available
                                                                                                                            No
        SDR                                                       6.3     Time-Certain Service

4.1.6   The addressee is charged for the customs                  6.3.1   An inward time-certain service is available
                                                                                                                            No
        clearance                                            No
                                                                  6.4     Inward Multi parcels shipments (MPS) in EMS
        If yes, just for items subject to duty
                                                             No
                                                                  6.4.1   An inward Multi parcels shipments (MPS) in
        The rate is:
                                                                          EMS is available                                  No
        Local currency                                            6.5     Receiver-pays Service

        SDR                                                       6.5.1   A receiver- pays service in EMS is available
                                                                                                                            No
4.1.7   The origin operator is charged for the                    7       Standard Agreement
        presentation of the item to Customs:                 No
                                                                  7.1     Administration is signatory of the EMS Standard
        If yes, just for items subject to duty
                                                             No           Agreement                                       Yes
        The rate is:                                                      If yes, the EMS Standard Agreement was
                                                                          signed on a multilateral basis                    No
        Local currency
                                                                          If no, the EMS Standard Agreement was signed
                                                                          on a bilateral basis                         Yes
        SDR
                                                                          If yes, since:
                                                                                                        2008-08-24
4.1.8   The origin operator is charged for the customs
        clearance:                                           No   8       Contacts
        If yes, just for items subject to duty
                                                             No   8.1     Inbound OE
        The rate is:
                                                                          Location
        Local currency
                                                                          OE Code
        SDR
                                                                          Telephone
4.1.9   Local customs contacts:
                                                                          Mobile Phone
        Location
                                      General Postoffice                  Fax
        Telephone
                                      (+297) 582 19 00                    E-mail
        Fax
                                      (+297) 582 95 70
        National customs authority website

        E-mail

        Hours/days of operation (local time)




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q1]
Latest electronic update of this entry: [2010.Mar.10]
Page: [AWA - Aruba Postal Services] 3 of 4
                                                                                                                AW - Aruba
Aruba Postal Services                                                                                                 AWA

8.2     Bilateral or Standard Agreement contact                    8.5   Emergency contact

        Title, Name                                                      Title, Name
                                    Guillermo Raymond                                             Guillermo Raymond
        Function                                                         Function
                                    Chef EMS                                                      Chef EMS
        Address and street no.                                           Address and street no.
                                    Juan Irausquin Plein #9,
        City and Post code                                               City and Post code

        Country                                                          Country
                                    Aruba                                                         Aruba
        Telephone                                                        Telephone
                                    (+297) 582 19 00                                              (+297) 582 19 00
        Mobile Phone                                                     Mobile Phone

        Fax                                                              Fax
                                    (+297) 583 66 23                                              (+297) 582 66 23
        E-mail                      guillermoraymond@postaruba.c         E-mail                   guillermoraymond@postaruba.c
                                    om                                                            om
        After hours telephone                                            After hours telephone

8.3     A Découvert services contact

        Title, Name

        Function

        Address and street no.

        City and Post code

        Country

        Telephone

        Mobile Phone

        Fax

        E-mail

        After hours telephone

8.4     Operational Contact

        Title, Name

        Function

        Address and street no.

        City and Post code

        Country

        Telephone

        Mobile Phone

        Fax

        E-mail

        After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q1]
Latest electronic update of this entry: [2010.Mar.10]
Page: [AWA - Aruba Postal Services] 4 of 4
                                                                                                                        AU - Australia
Australian Postal Corporation                                                                                                         AUA

1       Operator Details                                              2.4.5   Table list of locations not covered

1.1     Country or territory name                                         Zip code               Location
                                    Australia
1.2     Geographical location
                                    Oceania
1.3     Operator name                                                 2.4.6   Days of the week on which EMS items are delivered
                                    Australian Postal Corporation
1.4     ISO-code                                                              Monday
                                    AU                                                                                             Yes
1.5     Member of EMS Cooperative                                             Tuesday
                                                            Yes                                                                    Yes
1.6     EMS Delivery Agent                                                    Wednesday
                                                            No                                                                     Yes
1.10    Quartely credit indicator                                             Thursday
        for EMS Operational                                                                                                        Yes
        Guide updates               Q4Y10                                     Friday
Comments                                                                                                                           Yes
                                                                              Saturday
2       Delivery Services                                                                                                          No
                                                                              Sunday
2.1     Coverage                                                                                                                   No
                                                                      2.4.6.1 Comment
2.1.1   Entire territory
                                                            Yes
                                                                      2.4.7   National holidays on which EMS items are not delivered
2.2     Delivery
                                                                                                                             See annex pages
2.2.1   To customer’s address for documents and
        merchandise                                         Yes       2.5     Admissibility of items
2.2.2   To a P.O. Box
                                                            Yes       2.5.1   Prohibited items are on the UPU list of
2.2.3   To a Post Office counter                                              Prohibited items                                     Yes
                                                            Yes
                                                                              Link to the UPU website's List of Prohibited Articles
2.2.4   At office of exchange
                                                            Yes
                                                                      2.5.2   When an item containing an article prohibited under article
2.2.5   At customs office                                                     10 of EMS Standard Agreement has been wrongly admitted
                                                            Yes
                                                                              to the operator, the following actions take place:
2.2.6   The customer is notified of the item’s arrival by
        telephone or other means before the first                     2.5.2.1 The item is returned to the operator of origin
                                                                                                                                   No
        attempt of delivery                                 No
                                                                              If not, the item is dealt with according to the
2.2.7   How many attempts at                                                  legislation of the country where the operator is
        delivery are made           1                                         establishing its presence                            Yes
2.3     Undeliverable Items                                           2.5.3   The limit of weight and size of an item is in
                                    Yes
                                                                              accordance with article 11 A of the EMS
2.3.1   When the item cannot be delivered at the first                        Standard Agreement                                   No
        attempt, a notice is left                           Yes
                                                                              If not, the limits are:
2.3.2   A second attempt at delivery is available upon
        request                                             No                Weight:
                                                                                                            20.00
2.3.3   An undeliverable EMS item is held back for a
        period of seven days, providing the addressee                         Dimensions:                   EMS items that are no bigger
        the opportunity to collect the item                 No                                              than 1.5m for any one
                                                                                                            dimension or 3 metres for the
        If no, the retention period for undeliverable items                                                 sum of the length and the
        is:                                                 7 Days                                          greatest circumference
2.4     Delivery Offices                                                                                    measured in a direction other
                                                                                                            than that of length
2.4.1   Validated delivery standards                                  2.6     Tracking
                                                            Yes
        Date of last update                                           2.6.1   Tracking is provided
                                    2010-09-01                                                                                     Yes
2.4.2   Custom clearance average time for:                            2.6.2   If yes, tracking is available throughout the
                                                                              country                                              No
        Items subject to duty
                                                                              If no, which regions are not covered by Tracking
        Items not subject to duty
                                                                      3       Customer Service
2.4.3   Comment

2.4.4   Delivery standards

                                                    See annex pages


Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.07]
Page: [AUA - Australian Postal Corporation] 1 of 4
                                                                                                                         AU - Australia
Australian Postal Corporation                                                                                                         AUA

3.1     Customer Service                                             3.3     Call Centres

3.1.1   An on-line Track & Trace system is provided                  3.3.1   Customer service to operators
                                                            Yes
        If yes, the website                                                  Name                           SYDNEY, NEW SOUTH
        address for tracking is:     http://www.auspost.com.au...                                           WALES - All EMS enquiries
        If an online Track & Trace                                           Address and street no.         Customer Contact Centre
        system is provided, it is                                                                           Ground Floor, 219-241
        available in the following                                                                          Cleveland Street
        languages :                English                                   City and Post code
3.2     Customer service to operators
                                                                             Telephone
                                                                                                            (+612) 9202 66 03
3.2.1   Rugby System user
                                                            Yes              Fax
                                                                                                            (+612) 9202 62 83
3.2.2   Time period for acceptance of inquiries after the
        delivery or return of the item:                   6 Months           E-mail
                                                                                                            ecicallcentre@auspost.com.au
3.2.3   Respond within three hours to an inquiry during
                                                                             Website
        operating hours from an origin operator, or the                                                     www.auspost.com.au/ice...
        addressee, about the status of any item posted
                                                                             Hours/days of Operation
        during the preceding four months for which
                                                                             (local time)
        electronic records are available                    No
                                                                             Languages
        If not, the response is provided in the following                                                   English
        period:                                             2 Days   3.3.2   Customer service to customers
3.2.4   Respond before 11:00 am (local time) the next
        business day if inquiries are received outside                       Name
        business hours                                      No
                                                                             Address and street no.
        If no, the response is provided in the following
        period:                                                              City and Post code
3.2.5   Respond to inquiries concerning other EMS
        items for which no electronic record is available                    Telephone
        within 7 days                                       No
                                                                             Fax
        If not, the response is provided in the following
        period:                                                              E-mail
3.2.6   Respond for confirmation of delivery by fax or e-
        mail within 48 hours of receipt of request        Yes                Website
3.2.7   Provide a WPOD (written proof of delivery) upon
                                                                             Hours/days of Operation (local time)
        request                                         Yes
        If yes, the WPOD includes the following details                      Languages

        Date of delivery                                             3.4     Liability
                                                            Yes
        Time of delivery                                             3.4.1   Indemnity is paid to the administration of origin
                                                            Yes              in event of loss, theft or damage to inward EMS
        Name of the recipient                                                items                                                  No
                                                            Yes
                                                                             For documents
        Signature of recipient
                                                            Yes
                                                                             For merchandise
        If yes, the WPOD is provided within three
        business days                                       Yes              If not, the limit amount is:
        If no, is provided within:
                                                                             If indemnity is paid to the administration of origin
        If a WPOD is provided, records are retained for                      in event of loss, theft or damage to inward EMS
        the following period                                                 items, the claim from the origin operator is
                                                                             accepted within three months from the date of
                                                                             event D                                              No
                                                                             If not, the time limit to accept the claim is:

                                                                             The indemnity is not paid to all administration of
                                                                             origin in event of loss, theft or damage to inward
                                                                             EMS items, but is subject to bilateral agreement No
                                                                     4       Customs

                                                                     4.1.1   Items exempt from customs duty and required documents

                                                                                                                              See annex pages

                                                                     4.1.2   Comment:

Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.07]
Page: [AUA - Australian Postal Corporation] 2 of 4
                                                                                                                      AU - Australia
Australian Postal Corporation                                                                                                    AUA

4.1.3   National customs authority website                                   Telephone
                                                                                                          (+613) 9920 17 01
4.1.4   A customs broker is used                                             Fax
                                                             No                                           (+613) 9920 17 03
        If yes, the customs broker contact information is:                   National customs authority website

        Name:                                                                E-mail

        Address:                                                             Hours/days of operation
                                                                             (local time)
        Telephone number:
                                                                             Location
                                                                                                          Brisbane Office of Exchange
        Fax number:
                                                                             Telephone
                                                                                                          (+617) 3000 70 78
        E-mail:
                                                                             Fax
                                                                                                          (+617) 3000 70 79
4.1.5   The addressee is charged for the presentation
                                                                             National customs authority website
        of the item to Customs                               No
        If yes, just for items subject to duty                               E-mail
                                                             No
        The rate is:                                                         Hours/days of operation
                                                                             (local time)
        Local currency
                                                                             Location
                                                                                                          Perth Office of Exchange
        SDR
                                                                             Telephone
                                                                                                          (+618) 9237 47 00
4.1.6   The addressee is charged for the customs
                                                                             Fax
        clearance                                            No                                           (+618) 9237 47 08
        If yes, just for items subject to duty                               National customs authority website
                                                             No
        The rate is:                                                         E-mail

        Local currency                                                       Hours/days of operation
                                                                             (local time)
        SDR
                                                                     5       Delivery Payments
4.1.7   The origin operator is charged for the
                                                                     5.1     Operate a two-tier system
        presentation of the item to Customs:                 No                                                                No
        If yes, just for items subject to duty                               Documents:
                                                             No
        The rate is:                                                         Merchandise:

        Local currency                                                       If no, the single rate per
                                                                             item is:                     5.35 SDR
        SDR
                                                                     5.2     Imbalance compensation       5.35 SDR per item and 1.19
                                                                             payment per item:            SDR per kg.
4.1.8   The origin operator is charged for the customs
        clearance:                                           No      6       Other services
        If yes, just for items subject to duty
                                                             No      6.1     À Découvert Service
        The rate is:
                                                                     6.1.1   À découvert service is available
                                                                                                                               Yes
        Local currency
                                                                             If yes, to the following     Rates and coditions applicable
                                                                             destinations:                to EMS a découvert transit
        SDR
                                                                                                          items are subject to special
                                                                                                          agreement on a case by case
4.1.9   Local customs contacts:
                                                                                                          basis.
        Location                                                     6.2     Cash-on-Delivery
                                      Sydney Office of Exchange
        Telephone                                                    6.2.1   A COD service is available
                                      (+612) 9582 10 00                                                                        No
        Fax                                                          6.3     Time-Certain Service
                                      (+612) 9582 10 23
        National customs authority website                           6.3.1   An inward time-certain service is available
                                                                                                                               No
        E-mail                                                       6.4     Inward Multi parcels shipments (MPS) in EMS

        Hours/days of operation                                      6.4.1   An inward Multi parcels shipments (MPS) in
        (local time)                                                         EMS is available                                  No
        Location
                                      Melbourne Office of Exchange

Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.07]
Page: [AUA - Australian Postal Corporation] 3 of 4
                                                                                                               AU - Australia
Australian Postal Corporation                                                                                              AUA

6.5     Receiver-pays Service                                     8.3   A Découvert services contact

6.5.1   A receiver- pays service in EMS is available                    Title, Name               Manager Network Strategy -
                                                         No
                                                                                                  International
7       Standard Agreement
                                                                        Function                  National Logistics, Mail &
                                                                                                  Networks Division
7.1     Administration is signatory of the EMS Standard
        Agreement                                       No              Address and street no.    Australia Post HQ,
                                                                                                  GPO Box 1777
        If yes, the EMS Standard Agreement was
        signed on a multilateral basis                   No             City and Post code
                                                                                                  3001 MELBOURNE VIC 3001
        If no, the EMS Standard Agreement was signed
                                                                        Country
        on a bilateral basis                         No                                           Australia
8       Contacts                                                        Telephone
                                                                                                  (+613) 9204 71 31
8.1     Inbound OE                                                      Mobile Phone

        Location                                                        Fax
                                                                                                  (+613) 9204 74 39
        OE Code                                                         E-mail

        Telephone                                                       After hours telephone

        Mobile Phone                                              8.4   Operational Contact

        Fax                                                             Title, Name

        E-mail                                                          Function

8.2     Bilateral or Standard Agreement contact                         Address and street no.

        Title, Name                 Group Manager International         City and Post code
                                    Treaty & Policy
                                                                        Country
        Function
                                                                        Telephone
        Address and street no.      Australia Post HQ,
                                    GPO Box 1777
                                                                        Mobile Phone
        City and Post code
                                    MELBOURNE VIC 3001,3001
                                                                        Fax
        Country
                                    Australia
                                                                        E-mail
        Telephone
                                    (+613) 9204 75 71
                                                                        After hours telephone
        Mobile Phone
                                                                  8.5   Emergency contact
        Fax
                                    (+613) 9204 75 60
                                                                        Title, Name               Contact relevant Call Center
        E-mail                                                                                    manager (see 3.3.1)
                                                                        Function
        After hours telephone
                                                                        Address and street no.

                                                                        City and Post code

                                                                        Country

                                                                        Telephone

                                                                        Mobile Phone

                                                                        Fax

                                                                        E-mail

                                                                        After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.07]
Page: [AUA - Australian Postal Corporation] 4 of 4
                                                                                                                              AT - Austria
Österreichische Post AG                                                                                                               ATA

1       Operator Details                                              2.4     Delivery Offices

1.1     Country or territory name                                     2.4.1   Validated delivery standards
                                    Austria                                                                                         Yes
1.2     Geographical location                                                 Date of last update
                                    Europe                                                                  2009-01-01
1.3     Operator name                                                 2.4.2   Custom clearance average time for:
                                    Österreichische Post AG
1.4     ISO-code                                                              Items subject to duty
                                    AT                                                                                              2 Hours
1.5     Member of EMS Cooperative                                             Items not subject to duty
                                                            Yes                                                                     1 Hours
1.6     EMS Delivery Agent                                            2.4.3   Comment                       Any item without corresponding
                                                            No
                                                                                                            invoices and/or not properly
1.10    Quartely credit indicator                                                                           completed CN22/CN23 form
        for EMS Operational                                                                                 can't be processed by Customs
        Guide updates               Q4Y10                                                                   and this will delay it's delivery.
Comments                                                              2.4.4   Delivery standards
2       Delivery Services                                                                                                   See annex pages
2.1     Coverage                                                      2.4.5   Table list of locations not covered
2.1.1   Entire territory
                                                            Yes         Zip code                 Location
2.2     Delivery

2.2.1   To customer’s address for documents and
        merchandise                                         No        2.4.6   Days of the week on which EMS items are delivered
        If no, to customer’s address for documents                            Monday
                                                            No                                                                      Yes
2.2.2   To a P.O. Box                                                         Tuesday
                                                            No                                                                      Yes
2.2.3   To a Post Office counter                                              Wednesday
                                                            No                                                                      Yes
2.2.4   At office of exchange                                                 Thursday
                                                            No                                                                      Yes
2.2.5   At customs office                                                     Friday
                                                            No                                                                      Yes
2.2.6   The customer is notified of the item’s arrival by                     Saturday
        telephone or other means before the first                                                                                   Yes
        attempt of delivery                                 No                Sunday
                                                                                                                                    No
2.2.7   How many attempts at
        delivery are made           1                                 2.4.6.1 Comment
2.3     Undeliverable Items                                           2.4.7   National holidays on which EMS items are not delivered
                                    Yes
2.3.1   When the item cannot be delivered at the first                                                                      See annex pages
        attempt, a notice is left                           Yes
2.3.2   A second attempt at delivery is available upon                2.5     Admissibility of items
        request                                             No
                                                                      2.5.1   Prohibited items are on the UPU list of
2.3.3   An undeliverable EMS item is held back for a                          Prohibited items                                      Yes
        period of seven days, providing the addressee
        the opportunity to collect the item                 No                Link to the UPU website's List of Prohibited Articles
        If no, the retention period for undeliverable items           2.5.2   When an item containing an article prohibited under article
        is:                                                 14 Days           10 of EMS Standard Agreement has been wrongly admitted
                                                                              to the operator, the following actions take place:
                                                                      2.5.2.1 The item is returned to the operator of origin
                                                                                                                                    No
                                                                              If not, the item is dealt with according to the
                                                                              legislation of the country where the operator is
                                                                              establishing its presence                             Yes
                                                                      2.5.3   The limit of weight and size of an item is in
                                                                              accordance with article 11 A of the EMS
                                                                              Standard Agreement                                    Yes
                                                                              Weight:

                                                                              Dimensions:




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.11]
Page: [ATA - Österreichische Post AG] 1 of 4
                                                                                                                            AT - Austria
Österreichische Post AG                                                                                                               ATA

2.6     Tracking                                                        3.3     Call Centres

2.6.1   Tracking is provided                                            3.3.1   Customer service to operators
                                                             Yes
2.6.2   If yes, tracking is available throughout the                            Name
                                                                                                            EMS Customer Service Centre
        country                                              Yes
                                                                                Address and street no.      Österreichische Post AG,
        If no, which regions are not covered by Tracking
                                                                                                            Halban Kurz Strasse 10
3       Customer Service                                                        City and Post code
                                                                                                            Vienna - 1005
3.1     Customer Service                                                        Telephone
                                                                                                            (+43) 577 67 95313
3.1.1   An on-line Track & Trace system is provided                             Fax
                                                             Yes                                            (+43) 1 400 222 361
        If yes, the website                                                     E-mail
                                                                                                            ems.customerservice@post.at
        address for tracking is:     http://www.post.at...
                                                                                Website
        If an online Track & Trace                                                                          http://www.post.at...
        system is provided, it is
                                                                                Hours/days of Operation
        available in the following
                                                                                (local time)
        languages :                English
                                                                                Languages
3.2     Customer service to operators                                                                       English, Others : German
                                                                        3.3.2   Customer service to customers
3.2.1   Rugby System user
                                                             Yes
                                                                                Name                        Postkundenservice / Customer
3.2.2   Time period for acceptance of inquiries after the
                                                                                                            Service
        delivery or return of the item:                   3 Months
                                                                                Address and street no.
3.2.3   Respond within three hours to an inquiry during
        operating hours from an origin operator, or the
                                                                                City and Post code
        addressee, about the status of any item posted                                                      Vienna
        during the preceding four months for which                              Telephone
        electronic records are available                     Yes                                            0810 01 01 00
3.2.4   Respond before 11:00 am (local time) the next                           Fax
                                                                                                            (+43) 577 67 22071
        business day if inquiries are received outside
        business hours                                       Yes                E-mail
3.2.5   Respond to inquiries concerning other EMS                               Website
        items for which no electronic record is available                                                   http://www.post.at...
        within 7 days                                        Yes                Hours/days of Operation
3.2.6   Respond for confirmation of delivery by fax or e-                       (local time)
        mail within 48 hours of receipt of request        Yes                   Languages
                                                                                                            English, Others : German
3.2.7   Provide a WPOD (written proof of delivery) upon
        request                                         Yes             3.4     Liability
        If yes, the WPOD includes the following details                 3.4.1   Indemnity is paid to the administration of origin
                                                                                in event of loss, theft or damage to inward EMS
        Date of delivery
                                                             Yes                items                                               Yes
        Time of delivery                                                        For documents
                                                             Yes
        Name of the recipient                                                   For merchandise
                                                             Yes
        Signature of recipient                                                  If yes, does the amount correspond to the origin
                                                             Yes                administration`s indemnity to the sender of the
        If yes, the WPOD is provided within three                               item                                             No
        business days                                        Yes                If indemnity is paid to the administration of origin
        If no, is provided within:                                              in event of loss, theft or damage to inward EMS
                                                                                items, the claim from the origin operator is
        If a WPOD is provided, records are retained for                         accepted within three months from the date of
        the following period                                 3 Months           event D                                              Yes
                                                                                The indemnity is not paid to all administration of
                                                                                origin in event of loss, theft or damage to inward
                                                                                EMS items, but is subject to bilateral agreement Yes
                                                                        4       Customs

                                                                        4.1.1   Items exempt from customs duty and required documents

                                                                                                                            See annex pages




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.11]
Page: [ATA - Österreichische Post AG] 2 of 4
                                                                                                                                AT - Austria
Österreichische Post AG                                                                                                                   ATA

4.1.2   Comment:                      http://finance.yahoo.com/curren             Local currency
                                      cy-converter
                                      http://coinmill.com/SDR_calculat            SDR
                                      or/html
                                                                          4.1.8   The origin operator is charged for the customs
                                      Two copies of commercial                    clearance:                                           No
                                      invoices or proforma invoices or            If yes, just for items subject to duty
                                      copies therefore are required for                                                                No
                                      items containing goods. Gifts               The rate is:
                                      between private individuals may
                                      not be expected to have                     Local currency
                                      commercial invoices. Declared
                                      value of contents. Certificates             SDR
                                      of origin if appropriate (only
                                      originals).                         4.1.9   Local customs contacts:
                                      Telephone or fax numbers of
                                      the sender and addressee(when               Location                      Zollamt Klagenfurt Villach,
                                      known) proforma invoice                                                   Ackerweg 19 A-9500 Villach
                                      (original plus one copy),
                                      commercial invoice (original                Telephone
                                                                                                                (+43 ) 1 51433 564053
                                      plus one copy), certificates of
                                                                                  Fax
                                      origin if appropriate (only                                               (+43 ) 1 51433 564053
                                      original).
                                                                                  National customs
                                      CN22/23 Customs declaration
                                                                                  authority website             http://www.bmf.gv.at/zoll...
                                      must be completed in full in
                                      German or English even if the               E-mail
                                                                                                                zollinfo@bmf.gv.at
                                      value of the goods is nil.
                                      For commercial items HS tariff              Hours/days of operation
                                      number must be provided.                    (local time)
4.1.3   National customs                                                  5       Delivery Payments
        authority website             http://www.bmf.gv.at/zoll...
                                                                          5.1     Operate a two-tier system
4.1.4   A customs broker is used                                                                                                       No
                                                             No
                                                                                  Documents:
        If yes, the customs broker contact information is:
                                                                                  Merchandise:
        Name:
                                                                                  If no, the single rate per item is:
        Address:
                                                                          5.2     Imbalance compensation        * Price for items originating
        Telephone number:                                                         payment per item:             within the European Union in
                                                                                                                SDR: 6.31 and for outside the
        Fax number:
                                                                                                                European Union in SDR: 8.26
        E-mail:                                                           6       Other services

4.1.5   The addressee is charged for the presentation                     6.1     À Découvert Service
        of the item to Customs                               No
                                                                          6.1.1   À découvert service is available
        If yes, just for items subject to duty                                                                                         No
                                                             No
                                                                          6.2     Cash-on-Delivery
        The rate is:
                                                                          6.2.1   A COD service is available
        Local currency                                                                                                                 No
                                                                          6.3     Time-Certain Service
        SDR
                                                                          6.3.1   An inward time-certain service is available
4.1.6   The addressee is charged for the customs                                                                                       No
        clearance                                            Yes          6.4     Inward Multi parcels shipments (MPS) in EMS
        If yes, just for items subject to duty
                                                             Yes          6.4.1   An inward Multi parcels shipments (MPS) in
        The rate is:                                                              EMS is available                                     No
                                                                          6.5     Receiver-pays Service
        Local currency
                                      6.50 EUR
                                                                          6.5.1   A receiver- pays service in EMS is available
        SDR                                                                                                                            No

4.1.7   The origin operator is charged for the
        presentation of the item to Customs:                 No
        If yes, just for items subject to duty
                                                             No
        The rate is:


Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.11]
Page: [ATA - Österreichische Post AG] 3 of 4
                                                                                                                       AT - Austria
Österreichische Post AG                                                                                                         ATA

7       Standard Agreement                                            8.4   Operational Contact

7.1     Administration is signatory of the EMS Standard                     Title, Name
                                                                                                     Mr. Siegfried Völkl
        Agreement                                       No
                                                                            Function
        If yes, the EMS Standard Agreement was                                                       Manager International Relations
        signed on a multilateral basis                     No
                                                                            Address and street no.   Österreichische Post AG,
        If no, the EMS Standard Agreement was signed                                                 Steinheilgasse 1
        on a bilateral basis                         No
                                                                            City and Post code
8       Contacts                                                                                     VIENNA - 1210
                                                                            Country
8.1     Inbound OE                                                                                   Austria
                                                                            Telephone
        Location                                                                                     (+43 0) 577 67 25922
                                    WIEN IPZ 1005
                                                                            Mobile Phone
        OE Code
                                    ATVIEB
                                                                            Fax
        Telephone                                                                                    (+43 1) 400 220 555
                                    (+43 0) 577 67 24228
                                                                            E-mail
        Mobile Phone                                                                                 siegfried.voelkl@post.at
                                                                            After hours telephone
        Fax
                                    (+43 1) 400 222 330
                                                                      8.5   Emergency contact
        E-mail
                                    robert.barisits@post.at
                                                                            Title, Name
8.2     Bilateral or Standard Agreement contact                                                      Robert Barisits
                                                                            Function
        Title, Name                                                                                  Production Manager ATVIEB
                                    Mr. Siegfried Völkl
                                                                            Address and street no.
        Function
                                    Manager International Relations
                                                                            City and Post code
        Address and street no.      Österreichische Post AG,
                                    Steinheilgasse 1                        Country
                                                                                                     Austria
        City and Post code
                                    VIENNA - 1210                           Telephone
                                                                                                     (+43 0) 577 67 24228
        Country
                                    Austria                                 Mobile Phone
        Telephone
                                    (+43 0) 577 67 25922                    Fax
                                                                                                     (+43 1) 400 222 330
        Mobile Phone
                                                                            E-mail
                                                                                                     robert.barisits@post.at
        Fax
                                    (+43 1) 400 220 555                     After hours telephone
        E-mail
                                    siegfried.voelkl@post.at
        After hours telephone

8.3     A Découvert services contact

        Title, Name

        Function

        Address and street no.

        City and Post code

        Country

        Telephone

        Mobile Phone

        Fax

        E-mail

        After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.11]
Page: [ATA - Österreichische Post AG] 4 of 4
                                                                                                                         BS - Bahamas
Bahamas Post                                                                                                                         BSA

1       Operator Details                                              2.4     Delivery Offices

1.1     Country or territory name                                     2.4.1   Validated delivery standards
                                     Bahamas                                                                                       Yes
1.2     Geographical location        North America, Central America           Date of last update
                                                                                                            2006-07-01
                                     and Caribbean
                                                                      2.4.2   Custom clearance average time for:
1.3     Operator name
                                     Bahamas Post
                                                                              Items subject to duty
1.4     ISO-code
                                     BS
                                                                              Items not subject to duty
1.5     Member of EMS Cooperative
                                                            Yes
                                                                      2.4.3   Comment                       * Items subject to duty: Cleared
1.6     EMS Delivery Agent
                                                            No                                              at pick up.
1.10    Quartely credit indicator
                                                                                                            * Items not subject to duty:
        for EMS Operational
                                                                                                            Immediately
        Guide updates                Q3Y10
Comments                                                              2.4.4   Delivery standards

2       Delivery Services                                                                                                  See annex pages

2.1     Coverage                                                      2.4.5   Table list of locations not covered

2.1.1   Entire territory                                                Zip code                 Location
                                                            Yes
2.2     Delivery

2.2.1   To customer’s address for documents and                       2.4.6   Days of the week on which EMS items are delivered
        merchandise                                         No
        If no, to customer’s address for documents                            Monday
                                                            Yes                                                                    Yes
2.2.2   To a P.O. Box                                                         Tuesday
                                                            Yes                                                                    Yes
2.2.3   To a Post Office counter                                              Wednesday
                                                            Yes                                                                    Yes
2.2.4   At office of exchange                                                 Thursday
                                                            Yes                                                                    Yes
2.2.5   At customs office                                                     Friday
                                                            No                                                                     Yes
2.2.6   The customer is notified of the item’s arrival by                     Saturday
                                                                                                                                   No
        telephone or other means before the first
        attempt of delivery                                 Yes               Sunday
                                                                                                                                   No
        If yes, delivery details are made with the                    2.4.6.1 Comment
        addressee by telephone before the first attempt
        of delivery                                         Yes       2.4.7   National holidays on which EMS items are not delivered
        If yes, the addressee can request that delivery
        be made to an alternative address                   Yes                                                            See annex pages
2.2.7   How many attempts at                                          2.5     Admissibility of items
        delivery are made            3
2.3     Undeliverable Items                                           2.5.1   Prohibited items are on the UPU list of
                                     Yes                                      Prohibited items                                     Yes
2.3.1   When the item cannot be delivered at the first                        Link to the UPU website's
        attempt, a notice is left                           Yes               List of Prohibited Articles http://www.upu.int/custom...
2.3.2   A second attempt at delivery is available upon                2.5.2   When an item containing an article prohibited under article
        request                                             Yes               10 of EMS Standard Agreement has been wrongly admitted
2.3.3   An undeliverable EMS item is held back for a                          to the operator, the following actions take place:
        period of seven days, providing the addressee                 2.5.2.1 The item is returned to the operator of origin
        the opportunity to collect the item                 Yes                                                                    No
                                                                              If not, the item is dealt with according to the
                                                                              legislation of the country where the operator is
                                                                              establishing its presence                            Yes
                                                                      2.5.3   The limit of weight and size of an item is in
                                                                              accordance with article 11 A of the EMS
                                                                              Standard Agreement                                   Yes
                                                                              Weight:

                                                                              Dimensions:
                                                                                                            As allowed by UPU standards


Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.27]
Page: [BSA - Bahamas Post] 1 of 4
                                                                                                                        BS - Bahamas
Bahamas Post                                                                                                                          BSA

2.6     Tracking                                                     3.3     Call Centres

2.6.1   Tracking is provided                                         3.3.1   Customer service to operators
                                                            Yes
2.6.2   If yes, tracking is available throughout the                         Name
                                                                                                            Nassau, Bahamas
        country                                             Yes
                                                                             Address and street no.         EMS Department / General Post
        If no, which regions are not covered by Tracking
                                                                                                            Office.
                                                                                                            East Hill Street
3       Customer Service
                                                                             City and Post code
3.1     Customer Service                                                                                    Nassau P.O.Box N 8302
                                                                             Telephone
3.1.1   An on-line Track & Trace system is provided                                                         (+242) 322 36 65
                                                            Yes
                                                                             Fax
        If yes, the website                                                                                 (+242) 328 66 97, 326 86 67
        address for tracking is:     http://www.bahamas.gov.bs...            E-mail                         highspeedmail@bahamas.gov.b
                                                                                                            s
        If an online Track & Trace
        system is provided, it is                                            Website
                                                                                                            www.bahamas.gov.bs/postal...
        available in the following
        languages :                English                                   Hours/days of Operation
                                                                             (local time)
3.2     Customer service to operators
                                                                             Languages
                                                                                                            English
3.2.1   Rugby System user
                                                            Yes      3.3.2   Customer service to customers
3.2.2   Time period for acceptance of inquiries after the
        delivery or return of the item:                   3 Months           Name
                                                                                                            Nassau, Bahamas
3.2.3   Respond within three hours to an inquiry during
                                                                             Address and street no.         EMS Department / General Post
        operating hours from an origin operator, or the
                                                                                                            Office.
        addressee, about the status of any item posted
                                                                                                            East Hill Street
        during the preceding four months for which
        electronic records are available                    Yes              City and Post code
                                                                                                            Nassau P.O.Box N 8302
3.2.4   Respond before 11:00 am (local time) the next
                                                                             Telephone
        business day if inquiries are received outside                                                      (+242) 322 36 65
        business hours                                      No               Fax
                                                                                                            (+242) 328 66 97, 326 86 67
        If no, the response is provided in the following
        period:                                                              E-mail                         highspeedmail@bahamas.gov.b
                                                                                                            s
3.2.5   Respond to inquiries concerning other EMS
        items for which no electronic record is available                    Website
                                                                                                            www.bahamas.gov.bs/postal...
        within 7 days                                       Yes
                                                                             Hours/days of Operation
3.2.6   Respond for confirmation of delivery by fax or e-
                                                                             (local time)
        mail within 48 hours of receipt of request        Yes
                                                                             Languages
3.2.7   Provide a WPOD (written proof of delivery) upon                                                     English
        request                                         Yes          3.4     Liability
        If yes, the WPOD includes the following details
                                                                     3.4.1   Indemnity is paid to the administration of origin
        Date of delivery                                                     in event of loss, theft or damage to inward EMS
                                                            Yes              items                                                  No
        Time of delivery
                                                            Yes              For documents
        Name of the recipient
                                                            Yes              For merchandise
        Signature of recipient
                                                            Yes              If not, the limit amount is:
        If yes, the WPOD is provided within three
                                                                             If indemnity is paid to the administration of origin
        business days                                       Yes              in event of loss, theft or damage to inward EMS
        If no, is provided within:                                           items, the claim from the origin operator is
                                                                             accepted within three months from the date of
        If a WPOD is provided, records are retained for     12               event D                                              No
        the following period                                Months
                                                                             If not, the time limit to accept the claim is:

                                                                             The indemnity is not paid to all administration of
                                                                             origin in event of loss, theft or damage to inward
                                                                             EMS items, but is subject to bilateral agreement No
                                                                     4       Customs

                                                                     4.1.1   Items exempt from customs duty and required documents

                                                                                                                              See annex pages

Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.27]
Page: [BSA - Bahamas Post] 2 of 4
                                                                                                                         BS - Bahamas
Bahamas Post                                                                                                                       BSA

4.1.2   Comment:                      * Braille items / Documents /           Hours/days of operation (local time)
                                      others assigned by Customs
                                      Dept.                           5       Delivery Payments
4.1.3   National customs
                                                                      5.1     Operate a two-tier system
        authority website             http://www.bahamas.gov.bs...                                                               No
4.1.4   A customs broker is used                                              Documents:
                                                             No
        If yes, the customs broker contact information is:                    Merchandise:

        Name:                                                                 If no, the single rate per item is:

        Address:                                                      5.2     Imbalance compensation
                                                                              payment per item:             0
        Telephone number:
                                                                      6       Other services
        Fax number:
                                                                      6.1     À Découvert Service
        E-mail:
                                                                      6.1.1   À découvert service is available
                                                                                                                                 No
4.1.5   The addressee is charged for the presentation
                                                                      6.2     Cash-on-Delivery
        of the item to Customs                               No
        If yes, just for items subject to duty                        6.2.1   A COD service is available
                                                             No                                                                  No
        The rate is:                                                  6.3     Time-Certain Service

        Local currency                                                6.3.1   An inward time-certain service is available
                                                                                                                                 No
        SDR                                                           6.4     Inward Multi parcels shipments (MPS) in EMS

4.1.6   The addressee is charged for the customs                      6.4.1   An inward Multi parcels shipments (MPS) in
        clearance                                            Yes              EMS is available                                   No
        If yes, just for items subject to duty                        6.5     Receiver-pays Service
                                                             Yes
        The rate is:                                                  6.5.1   A receiver- pays service in EMS is available
                                                                                                                                 No
        Local currency                                                7       Standard Agreement
                                      0.00 BSD
        SDR                                                           7.1     Administration is signatory of the EMS Standard
                                                                              Agreement                                       Yes
4.1.7   The origin operator is charged for the
                                                                              If yes, the EMS Standard Agreement was
        presentation of the item to Customs:                 No
                                                                              signed on a multilateral basis                     No
        If yes, just for items subject to duty
                                                             No               If no, the EMS Standard Agreement was signed
                                                                              on a bilateral basis                         Yes
        The rate is:
                                                                              If yes, since:
                                                                                                            2008-12-25
        Local currency
                                                                      8       Contacts
        SDR
                                                                      8.1     Inbound OE
4.1.8   The origin operator is charged for the customs
        clearance:                                           No               Location                      East Hill Street Nassau /
                                                                                                            Freeport Grand Bahamas
        If yes, just for items subject to duty
                                                             No               OE Code
                                                                                                            BSNASA / BSFPOA
        The rate is:
                                                                              Telephone
                                                                                                            (242) 322 3665 / 352 9371
        Local currency
                                                                              Mobile Phone
        SDR
                                                                              Fax
                                                                                                            (242) 328 6697
4.1.9   Local customs contacts:
                                                                              E-mail                        HIGHSPEEDMAIL@BAHAMAS
        Location                      Bahamas Customs / Thompson                                            .GOV.BS
                                      Boulevard Nassau, Bahamas
        Telephone
                                      (242) 326 44 01 - 6
        Fax
                                      (242) 322 62 23
        National customs
        authority website             http://www.bahamas.gov.bs...
        E-mail                        customsgeneral@bahamas.gov
                                      .bs
Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.27]
Page: [BSA - Bahamas Post] 3 of 4
                                                                                                               BS - Bahamas
Bahamas Post                                                                                                             BSA

8.2     Bilateral or Standard Agreement contact                     8.5   Emergency contact

        Title, Name                                                       Title, Name
                                     Mr. Robert Sumner                                             Mrs. Cheryl Kemp
        Function                                                          Function
                                     Assistant Postmaster General                                  Superintendent EMS Dept.
        Address and street no.                                            Address and street no.
                                     East Hill Street                                              East Hill Street
        City and Post code                                                City and Post code
                                     Nassau - N8302                                                Nassau - N8302
        Country                                                           Country
                                     Bahamas                                                       Bahamas
        Telephone                                                         Telephone
                                     (242) 322 3025 / 397 3603                                     (242) 322-3665 / 397-3651
        Mobile Phone                                                      Mobile Phone

        Fax                          (242) 326 8667 / (242) 328           Fax
                                                                                                   (242) 328-6697 / 328 2220
                                     2220
                                                                          E-mail                   CHERYLDENICEKEMP@baha
        E-mail                       ROBERTSUMNER@bahamas.
                                                                                                   mas.gov.bs
                                     gov.bs
                                                                          After hours telephone
        After hours telephone

8.3     A Découvert services contact

        Title, Name

        Function

        Address and street no.

        City and Post code

        Country

        Telephone

        Mobile Phone

        Fax

        E-mail

        After hours telephone

8.4     Operational Contact

        Title, Name
                                     Mr. Jim LaRoda
        Function                     Senior Superintendent /
                                     Operations Manager
        Address and street no.       General Post Office.
                                     East Hill Street
        City and Post code
                                     Nassau - N8302
        Country
                                     Bahamas
        Telephone
                                     (242) 397 3625 / 322 3665
        Mobile Phone

        Fax
                                     (242) 328 6697 / 326 8667
        E-mail
                                     JIMLARODA@bahamas.gov.bs
        After hours telephone
                                     (242) 324 5732




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.27]
Page: [BSA - Bahamas Post] 4 of 4
                                                                                                                         BB - Barbados
Barbados Postal Service                                                                                                               BBA

1       Operator Details                                              2.4     Delivery Offices

1.1     Country or territory name                                     2.4.1   Validated delivery standards
                                    Barbados                                                                                       Yes
1.2     Geographical location       North America, Central America            Date of last update
                                                                                                            2006-07-01
                                    and Caribbean
                                                                      2.4.2   Custom clearance average time for:
1.3     Operator name
                                    Barbados Postal Service
                                                                              Items subject to duty
1.4     ISO-code                                                                                                                   1.5 Days
                                    BB
                                                                              Items not subject to duty
1.5     Member of EMS Cooperative
                                                            Yes
                                                                      2.4.3   Comment                       The length of time it takes to
1.6     EMS Delivery Agent
                                                            No                                              clear items from customs
                                                                                                            depend on whether they are gift
1.10    Quartely credit indicator
                                                                                                            or commercial items. Gift items,
        for EMS Operational
                                                                                                            provided they do not contain
        Guide updates               Q4Y10
                                                                                                            restricted or prohibited items,
Comments
                                                                                                            can be cleared almost
                                                                                                            immediately on payment of the
2       Delivery Services
                                                                                                            customs duties levied.
2.1     Coverage                                                                                            Clearence of commercial items
                                                                                                            depend of the submission of the
2.1.1   Entire territory                                                                                    relevant documents requird to
                                                            Yes                                             customs, the expediency of the
2.2     Delivery                                                                                            customs broker and payment of
                                                                                                            duties levied, all of which is the
2.2.1   To customer’s address for documents and                                                             responsability of the addressee.
        merchandise                                         No        2.4.4   Delivery standards
        If no, to customer’s address for documents
                                                            Yes                                                            See annex pages
2.2.2   To a P.O. Box
                                                            Yes       2.4.5   Table list of locations not covered
2.2.3   To a Post Office counter
                                                            Yes
                                                                        Zip code                 Location
2.2.4   At office of exchange
                                                            Yes
2.2.5   At customs office
                                                            No
                                                                      2.4.6   Days of the week on which EMS items are delivered
2.2.6   The customer is notified of the item’s arrival by
        telephone or other means before the first                             Monday
        attempt of delivery                                 Yes                                                                    Yes

        If yes, delivery details are made with the                            Tuesday
                                                                                                                                   Yes
        addressee by telephone before the first attempt
                                                                              Wednesday
        of delivery                                         Yes                                                                    Yes
        If yes, the addressee can request that delivery                       Thursday
        be made to an alternative address                   Yes                                                                    Yes

2.2.7   How many attempts at                                                  Friday
                                                                                                                                   Yes
        delivery are made           2
                                                                              Saturday
2.3     Undeliverable Items                                                                                                        No
                                    Yes
                                                                              Sunday
2.3.1   When the item cannot be delivered at the first                                                                             No
        attempt, a notice is left                           Yes       2.4.6.1 Comment
2.3.2   A second attempt at delivery is available upon
        request                                             No        2.4.7   National holidays on which EMS items are not delivered

2.3.3   An undeliverable EMS item is held back for a                                                                       See annex pages
        period of seven days, providing the addressee
        the opportunity to collect the item                 No
        If no, the retention period for undeliverable items
        is:                                                 15 Days




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.07]
Page: [BBA - Barbados Postal Service] 1 of 6
                                                                                                                       BB - Barbados
Barbados Postal Service                                                                                                            BBA

2.5     Admissibility of items                                        3.2     Customer service to operators

2.5.1   Prohibited items are on the UPU list of                       3.2.1   Rugby System user
                                                                                                                                  Yes
        Prohibited items                                   Yes
                                                                      3.2.2   Time period for acceptance of inquiries after the
        Link to the UPU website's
                                                                              delivery or return of the item:                   4 Months
        List of Prohibited Articles http://www.upu.int/custom...
                                                                      3.2.3   Respond within three hours to an inquiry during
2.5.2   When an item containing an article prohibited under article
                                                                              operating hours from an origin operator, or the
        10 of EMS Standard Agreement has been wrongly admitted
                                                                              addressee, about the status of any item posted
        to the operator, the following actions take place:
                                                                              during the preceding four months for which
2.5.2.1 The item is returned to the operator of origin                        electronic records are available                    No
                                                           No
                                                                              If not, the response is provided in the following
        If not, the item is dealt with according to the
                                                                              period:
        legislation of the country where the operator is
        establishing its presence                          Yes        3.2.4   Respond before 11:00 am (local time) the next
                                                                              business day if inquiries are received outside
2.5.3   The limit of weight and size of an item is in
                                                                              business hours                                      No
        accordance with article 11 A of the EMS
        Standard Agreement                                 No                 If no, the response is provided in the following
                                                                              period:
        If not, the limits are:
                                                                      3.2.5   Respond to inquiries concerning other EMS
        Weight:                                                               items for which no electronic record is available
                                     31.5 kg
                                                                              within 7 days                                       Yes
        Dimensions:
                                     1.55 x 2.75 m                    3.2.6   Respond for confirmation of delivery by fax or e-
                                                                              mail within 48 hours of receipt of request        Yes
2.6     Tracking
                                                                      3.2.7   Provide a WPOD (written proof of delivery) upon
2.6.1   Tracking is provided                                                  request                                         Yes
                                                           Yes
                                                                              If yes, the WPOD includes the following details
2.6.2   If yes, tracking is available throughout the
        country                                            Yes
                                                                              Date of delivery
        If no, which regions are not covered by Tracking                                                                          Yes
                                                                              Time of delivery
3       Customer Service                                                                                                          Yes
                                                                              Name of the recipient
3.1     Customer Service                                                                                                          Yes
                                                                              Signature of recipient
3.1.1   An on-line Track & Trace system is provided                                                                               Yes
                                                           No
                                                                              If yes, the WPOD is provided within three
                                                                              business days                                       Yes
                                                                              If no, is provided within:

                                                                              If a WPOD is provided, records are retained for
                                                                              the following period                                4 Months




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.07]
Page: [BBA - Barbados Postal Service] 2 of 6
                                                                                                                            BB - Barbados
Barbados Postal Service                                                                                                                  BBA

3.3     Call Centres                                                       4.1.2   Comment:                      Through legislation postal
                                                                                                                 employees are empowered to
3.3.1   Customer service to operators                                                                            examine and assess the duties
                                                                                                                 payable for merchandise items.
        Name                                                                                                     This function is now largely
                                       Barbados Postal Service
                                                                                                                 limited to gift items whereas
        Address and street no.         Cheapside                                                                 items of a commercial nature
                                       St. Michael                                                               are processed by customs.
        City and Post code                                                 4.1.3   National customs authority website
                                       Bridgetown BB 11000
        Telephone                                                          4.1.4   A customs broker is used
                                       1 (246) 431 9527 / 427 5772                                                                      No
        Fax                                                                        If yes, the customs broker contact information is:
                                       1 (246) 429 8178
        E-mail                         barbadospost_ems@caribsurf.c                Name:
                                       om
        Website                                                                    Address:
                                       www.bps.gov.bb...
        Hours/days of Operation                                                    Telephone number:
        (local time)
                                                                                   Fax number:
        Languages
                                       English
                                                                                   E-mail:
3.3.2   Customer service to customers
                                                                           4.1.5   The addressee is charged for the presentation
        Name                                                                       of the item to Customs                               No
                                       Barbados Postal Service
        Address and street no.         Cheapside                                   If yes, just for items subject to duty
                                                                                                                                        No
                                       St. Michael
                                                                                   The rate is:
        City and Post code
                                       Bridgetown BB 11000
                                                                                   Local currency
        Telephone
                                       1 (246) 431 9527 / 427 5772
                                                                                   SDR
        Fax
                                       1 (246) 429 8178
                                                                           4.1.6   The addressee is charged for the customs
        E-mail                         barbadospost_ems@caribsurf.c                clearance                                            No
                                       om
                                                                                   If yes, just for items subject to duty
        Website                                                                                                                         No
                                       www.bps.gov.bb...
                                                                                   The rate is:
        Hours/days of Operation
        (local time)                                                               Local currency
        Languages
                                       English                                     SDR
3.4     Liability
                                                                           4.1.7   The origin operator is charged for the
3.4.1   Indemnity is paid to the administration of origin                          presentation of the item to Customs:                 No
        in event of loss, theft or damage to inward EMS                            If yes, just for items subject to duty
        items                                                  No                                                                       No

        For documents                                                              The rate is:

        For merchandise                                                            Local currency

        If not, the limit amount is:                                               SDR

        If indemnity is paid to the administration of origin               4.1.8   The origin operator is charged for the customs
        in event of loss, theft or damage to inward EMS                            clearance:                                           No
        items, the claim from the origin operator is                               If yes, just for items subject to duty
        accepted within three months from the date of                                                                                   No
        event D                                              No                    The rate is:
        If not, the time limit to accept the claim is:
                                                               6 Months            Local currency
        The indemnity is not paid to all administration of
        origin in event of loss, theft or damage to inward                         SDR
        EMS items, but is subject to bilateral agreement Yes
                                                                           4.1.9   Local customs contacts:
4       Customs
                                                                                   Location
4.1.1   Items exempt from customs duty and required documents                                                    GPO, Bridgetown, St. Michael
                                                                                   Telephone
                                                         See annex pages                                         (+1 246) 427 5772, 4
                                                                                   Fax
                                                                                                                 (+1 246) 429 4118

Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.07]
Page: [BBA - Barbados Postal Service] 3 of 6
                                                                                                             BB - Barbados
Barbados Postal Service                                                                                               BBA

        National customs authority website                            E-mail

        E-mail                                                        Hours/days of operation (local time)

        Hours/days of operation (local time)                          Location
                                                                                                 St. Joseph P.O.
        Location                                                      Telephone
                                    Eagle Hall, St. Michael                                      (+1 246) 433 1319
        Telephone                                                     Fax
                                    (+1 246) 426 1027
        Fax                                                           National customs authority website

        National customs authority website                            E-mail

        E-mail                                                        Hours/days of operation (local time)

        Hours/days of operation (local time)                          Location
                                                                                                 St. Thomas P.O.
        Location                                                      Telephone
                                    Brittons Hill P.O., St. Michael                              (+1 246) 438 6749
        Telephone                                                     Fax
                                    (+1 246) 426 5432
        Fax                                                           National customs authority website

        National customs authority website                            E-mail

        E-mail                                                        Hours/days of operation (local time)

        Hours/days of operation (local time)                          Location
                                                                                                 St. Andrew P.O.
        Location                                                      Telephone
                                    Christ Church P.O.                                           (+1 246) 422 9219
        Telephone                                                     Fax
                                    (+1 246) 428 9534
        Fax                                                           National customs authority website

        National customs authority website                            E-mail

        E-mail                                                        Hours/days of operation (local time)

        Hours/days of operation (local time)                          Location
                                                                                                 St. James P.O.
        Location                                                      Telephone
                                    St. Philip P.O.                                              (+1 246) 432 2237
        Telephone                                                     Fax
                                    (+1 246) 435 3598
        Fax                                                           National customs authority website

        National customs authority website                            E-mail

        E-mail                                                        Hours/days of operation (local time)

        Hours/days of operation (local time)                          Location
                                                                                                 St. Peter P.O.
        Location                                                      Telephone
                                    St. George P.O.                                              (+1 246) 422 7450
        Telephone                                                     Fax
                                    (+1 246) 429 2927
        Fax                                                           National customs authority website

        National customs authority website                            E-mail

        E-mail                                                        Hours/days of operation (local time)

        Hours/days of operation (local time)                          Location
                                                                                                 St. Lucy P.O.
        Location                                                      Telephone
                                    St. John P.O.                                                (+1 246) 439 8417
        Telephone                                                     Fax
                                    (+1 246) 433 1323
        Fax                                                           National customs authority website

        National customs authority website                            E-mail


Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.07]
Page: [BBA - Barbados Postal Service] 4 of 6
                                                                                                                   BB - Barbados
Barbados Postal Service                                                                                                        BBA

        Hours/days of operation (local time)                          8.1   Inbound OE

        Location                                                            Location
                                     Welches Road P.O., St. Michael                                   Bridgetown
        Telephone                                                           OE Code
                                     (+1 246) 429 2436                                                BBGIA
        Fax                                                                 Telephone
                                                                                                      1 (246) 431 9527 / 427 5772
        National customs authority website                                  Mobile Phone

        E-mail                                                              Fax
                                                                                                      1 (246) 429 8178
        Hours/days of operation (local time)                                E-mail                    barbadospost_ems@caribsurf.c
                                                                                                      om
        Location
                                     West Terrace P.O., St. James     8.2   Bilateral or Standard Agreement contact
        Telephone
                                     (+1 246) 438 0061                      Title, Name
                                                                                                      Ms. Dorcas Scantlebury
        Fax
                                                                            Function
                                                                                                      Deputy Postmaster General
        National customs authority website
                                                                            Address and street no.    General Post Office.
                                                                                                      Cheapside
        E-mail
                                                                            City and Post code
                                                                                                      Bridgetown BB 11000
        Hours/days of operation (local time)
                                                                            Country
                                                                                                      Barbados
5       Delivery Payments
                                                                            Telephone
                                                                                                      1 (246) 436 4800
5.1     Operate a two-tier system
                                                         No                 Mobile Phone
        Documents:
                                                                            Fax
                                                                                                      1 (246) 429 4118
        Merchandise:
                                                                            E-mail
                                                                                                      d.scantlebury@caribsurf.com
        If no, the single rate per
        item is:                     5.00 SDR                               After hours telephone
5.2     Imbalance compensation payment per item:
                                                                      8.3   A Découvert services contact
6       Other services
                                                                            Title, Name
6.1     À Découvert Service
                                                                            Function
6.1.1   À découvert service is available
                                                         No                 Address and street no.
6.2     Cash-on-Delivery
                                                                            City and Post code
6.2.1   A COD service is available
                                                         No                 Country
6.3     Time-Certain Service
                                                                            Telephone
6.3.1   An inward time-certain service is available
                                                         No                 Mobile Phone
6.4     Inward Multi parcels shipments (MPS) in EMS
                                                                            Fax
6.4.1   An inward Multi parcels shipments (MPS) in
                                                                            E-mail
        EMS is available                                 No
6.5     Receiver-pays Service                                               After hours telephone

6.5.1   A receiver- pays service in EMS is available
                                                         No
7       Standard Agreement

7.1     Administration is signatory of the EMS Standard
        Agreement                                       No
        If yes, the EMS Standard Agreement was
        signed on a multilateral basis                   No
        If no, the EMS Standard Agreement was signed
        on a bilateral basis                         No
8       Contacts




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.07]
Page: [BBA - Barbados Postal Service] 5 of 6
                                                                   BB - Barbados
Barbados Postal Service                                                     BBA

8.4     Operational Contact

        Title, Name
                                    Mr. Bernard Young
        Function
                                    Assistant Postmaster General
        Address and street no.      General Post Office.
                                    Cheapside
        City and Post code
                                    Bridgetown BB 11000
        Country
                                    Barbados
        Telephone

        Mobile Phone

        Fax
                                    1 (246) 429 4118
        E-mail
                                    bernard_young@bps.bb
        After hours telephone

8.5     Emergency contact

        Title, Name
                                    Mr. Stephen Clarke
        Function
                                    Postal Superintendant
        Address and street no.      General Post Office.
                                    Cheapside
        City and Post code
                                    Bridgetown BB 11000
        Country
                                    Barbados
        Telephone
                                    1 (246) 431 9527 / 427 5772
        Mobile Phone

        Fax
                                    1 (246) 429 8178
        E-mail
                                    stephen_clarke@bps.bb
        After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.07]
Page: [BBA - Barbados Postal Service] 6 of 6
                                                                                                                     BY - Belarus
EUR BELPOCHTA, Belarus                                                                                                         BYA

1       Operator Details                                          2.4     Delivery Offices

1.1     Country or territory name                                 2.4.1   Validated delivery standards
                                     Belarus                                                                                 Yes
1.2     Geographical location                                             Date of last update
                                     Europe                                                             2008-12-10
1.3     Operator name                                             2.4.2   Custom clearance average time for:
                                     EUR BELPOCHTA, Belarus
1.4     ISO-code                                                          Items subject to duty
                                     BY                                                                                      24 Hours
1.5     Member of EMS Cooperative                                         Items not subject to duty
                                                            Yes                                                              12 Hours
1.6     EMS Delivery Agent                                        2.4.3   Comment                       Items with merchandise under
                                                            No
                                                                                                        Customs duties can be held at
1.10    Quartely credit indicator                                                                       Customs till 60 calendar days.
        for EMS Operational                                                                             During arrival of items with
        Guide updates                Q3Y10                                                              merchandise which are under
Comments                                                                                                Customs clearance, addressee
                                                                                                        is notified in written.
2       Delivery Services
                                                                  2.4.4   Delivery standards
2.1     Coverage
                                                                                                                      See annex pages
2.1.1   Entire territory
                                                            Yes   2.4.5   Table list of locations not covered
2.2     Delivery
                                                                    Zip code                 Location
2.2.1   To customer’s address for documents and
        merchandise                                         Yes
2.2.2   To a P.O. Box                                             2.4.6   Days of the week on which EMS items are delivered
                                                            Yes
2.2.3   To a Post Office counter                                          Monday
                                                            Yes                                                              Yes
2.2.4   At office of exchange                                             Tuesday
                                                            Yes                                                              Yes
2.2.5   At customs office                                                 Wednesday
                                                            No                                                               Yes
2.2.6   The customer is notified of the item’s arrival by                 Thursday
        telephone or other means before the first                                                                            Yes
        attempt of delivery                                 Yes           Friday
                                                                                                                             Yes
        If yes, delivery details are made with the
        addressee by telephone before the first attempt                   Saturday
                                                                                                                             Yes
        of delivery                                         Yes
                                                                          Sunday
        If yes, the addressee can request that delivery                                                                      No
        be made to an alternative address                   Yes   2.4.6.1 Comment
2.2.7   How many attempts at
        delivery are made            1                            2.4.7   National holidays on which EMS items are not delivered
2.3     Undeliverable Items                                                                                           See annex pages
                                     Yes
2.3.1   When the item cannot be delivered at the first
        attempt, a notice is left                           Yes
2.3.2   A second attempt at delivery is available upon
        request                                             Yes
2.3.3   An undeliverable EMS item is held back for a
        period of seven days, providing the addressee
        the opportunity to collect the item                 Yes




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.07]
Page: [BYA - EUR BELPOCHTA, Belarus] 1 of 5
                                                                                                                          BY - Belarus
EUR BELPOCHTA, Belarus                                                                                                             BYA

2.5     Admissibility of items                                        3.2     Customer service to operators

2.5.1   Prohibited items are on the UPU list of                       3.2.1   Rugby System user
                                                                                                                                  Yes
        Prohibited items                                   Yes
                                                                      3.2.2   Time period for acceptance of inquiries after the
        Link to the UPU website's List of Prohibited Articles
                                                                              delivery or return of the item:                   6 Months
2.5.2   When an item containing an article prohibited under article   3.2.3   Respond within three hours to an inquiry during
        10 of EMS Standard Agreement has been wrongly admitted                operating hours from an origin operator, or the
        to the operator, the following actions take place:                    addressee, about the status of any item posted
                                                                              during the preceding four months for which
2.5.2.1 The item is returned to the operator of origin
                                                           No                 electronic records are available                    Yes
        If not, the item is dealt with according to the               3.2.4   Respond before 11:00 am (local time) the next
        legislation of the country where the operator is                      business day if inquiries are received outside
        establishing its presence                          Yes                business hours                                      No
2.5.3   The limit of weight and size of an item is in                         If no, the response is provided in the following
        accordance with article 11 A of the EMS                               period:                                             10 Hours
        Standard Agreement                                 No
                                                                      3.2.5   Respond to inquiries concerning other EMS
        If not, the limits are:                                               items for which no electronic record is available
                                                                              within 7 days                                       No
        Weight:
                                     20.00                                    If not, the response is provided in the following
                                                                              period:                                             3 Days
        Dimensions:                  * Dimensions: 1.50 metres for
                                     any one dimension or 3 metres    3.2.6   Respond for confirmation of delivery by fax or e-
                                     for the sum of the length and            mail within 48 hours of receipt of request        Yes
                                     the greatest circumference       3.2.7   Provide a WPOD (written proof of delivery) upon
                                     measured in a direction other            request                                         Yes
                                     than length
                                                                              If yes, the WPOD includes the following details
2.6     Tracking
                                                                              Date of delivery
2.6.1   Tracking is provided                                                                                                      Yes
                                                           Yes
                                                                              Time of delivery
2.6.2   If yes, tracking is available throughout the                                                                              Yes
        country                                            Yes                Name of the recipient
                                                                                                                                  Yes
        If no, which regions are not covered by Tracking
                                                                              Signature of recipient
                                                                                                                                  Yes
3       Customer Service
                                                                              If yes, the WPOD is provided within three
3.1     Customer Service                                                      business days                                       Yes
                                                                              If no, is provided within:
3.1.1   An on-line Track & Trace system is provided
                                                           Yes
                                                                              If a WPOD is provided, records are retained for     18
        If yes, the website                                                   the following period                                Months
        address for tracking is:     http://www.belpost.by...
        If an online Track & Trace
        system is provided, it is
        available in the following
        languages :                English : Russian




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.07]
Page: [BYA - EUR BELPOCHTA, Belarus] 2 of 5
                                                                                                                               BY - Belarus
EUR BELPOCHTA, Belarus                                                                                                                   BYA

3.3     Call Centres                                                       4.1.2   Comment:                      Exempt up to value of:
                                                                                                                 Gifts and Merchandise: 120
3.3.1   Customer service to operators                                                                            EUR.

        Name                                                                                                     *4.1.1 is used only for items
                                      "EMS - Belpochta" Service
                                                                                                                 addressed for private persons,
        Address and street no.        Nezalejnasti av.                                                           arrived in one address during
                                      10                                                                         month.
        City and Post code                                                 4.1.3   National customs
                                      MINSK - 220050
                                                                                   authority website             http://www.customs.gov.by...
        Telephone
                                      (+375 17) 227 58 39                  4.1.4   A customs broker is used
                                                                                                                                        No
        Fax
                                      (+375 17) 220 22 06                          If yes, the customs broker contact information is:
        E-mail
                                      brems@belpost.by                             Name:
        Website
                                      www.belpost.by...                            Address:
        Hours/days of Operation
        (local time)                                                               Telephone number:

        Languages                                                                  Fax number:
                                      English, French : Russian
3.3.2   Customer service to customers                                              E-mail:

        Name                                                               4.1.5   The addressee is charged for the presentation
                                      "EMS - Belpochta" Service
                                                                                   of the item to Customs                               No
        Address and street no.        Nezalejnasti av.
                                      10                                           If yes, just for items subject to duty
                                                                                                                                        No
        City and Post code                                                         The rate is:
                                      MINSK - 220050
        Telephone                                                                  Local currency
                                      (+375 17) 227 53 14
        Fax                                                                        SDR
                                      (+375 17) 220 22 06
        E-mail                                                             4.1.6   The addressee is charged for the customs
                                      brems@belpost.by
                                                                                   clearance                                            Yes
        Website
                                      www.belpost.by...                            If yes, just for items subject to duty
                                                                                                                                        No
        Hours/days of Operation
        (local time)                                                               The rate is:

        Languages                                                                  Local currency
                                      English, French : Russian
3.4     Liability                                                                  SDR
                                                                                                                 0
3.4.1   Indemnity is paid to the administration of origin                  4.1.7   The origin operator is charged for the
        in event of loss, theft or damage to inward EMS                            presentation of the item to Customs:                 No
        items                                                  Yes
                                                                                   If yes, just for items subject to duty
        For documents                                                                                                                   No
                                      30.00 SDR
                                                                                   The rate is:
        For merchandise
                                      130.00 SDR
                                                                                   Local currency
        If yes, does the amount correspond to the origin
        administration`s indemnity to the sender of the                            SDR
        item                                             No
        If indemnity is paid to the administration of origin               4.1.8   The origin operator is charged for the customs
        in event of loss, theft or damage to inward EMS                            clearance:                                           No
        items, the claim from the origin operator is                               If yes, just for items subject to duty
        accepted within three months from the date of                                                                                   No
        event D                                              No                    The rate is:
        If not, the time limit to accept the claim is:
                                                               4 Months            Local currency
        The indemnity is not paid to all administration of
                                                                                   SDR
        origin in event of loss, theft or damage to inward
        EMS items, but is subject to bilateral agreement Yes
                                                                           4.1.9   Local customs contacts:
4       Customs
                                                                                   Location
4.1.1   Items exempt from customs duty and required documents                                                    Minsk Regional Customs
                                                                                   Telephone
                                                         See annex pages                                         (+375 17) 222 72 47 / 222 72 28
                                                                                   Fax
                                                                                                                 (+375 17 ) 222 72 48

Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.07]
Page: [BYA - EUR BELPOCHTA, Belarus] 3 of 5
                                                                                                                       BY - Belarus
EUR BELPOCHTA, Belarus                                                                                                        BYA

        National customs                                               8.1   Inbound OE
        authority website            http://www.customs.gov.by...
                                                                             Location
        E-mail                                                                                         MINSK / 22, str. Vokzalnaya
                                                                             OE Code
        Hours/days of operation                                                                        BYMSQA
        (local time)
                                                                             Telephone
        Location                                                                                       (+375 17) 293 59 67
                                     Customs Clearance Bureau
                                                                             Mobile Phone
        Telephone
                                     (+375 17) 222 7247
                                                                             Fax
        Fax                                                                                            (+375 17) 222 72 25
                                     (+375 17) 222 7228
                                                                             E-mail
        National customs authority website                                                             ems@belpost.by
                                                                       8.2   Bilateral or Standard Agreement contact
        E-mail
                                                                             Title, Name
        Hours/days of operation                                                                        Parfenava Natallia
        (local time)                                                         Function                  Head of "EMS - Belpochta"
5       Delivery Payments                                                                              Service
                                                                             Address and street no.
5.1     Operate a two-tier system                                                                      Nezalejnasti av. 10
                                                            No
                                                                             City and Post code
        Documents:                                                                                     MINSK - 220050
                                                                             Country
        Merchandise:                                                                                   Belarus
                                                                             Telephone
        If no, the single rate per                                                                     (+375 17) 226 1767
        item is:                     7.00 SDR                                Mobile Phone
5.2     Imbalance compensation       1 *A two-tier delivery payment
                                                                             Fax
        payment per item:            system is applied only under                                      (+375 17) 220 2206
                                     Bilateral Agreement. Other
                                                                             E-mail
                                     cases a single delivery rate is                                   parfenova@belpost.by
                                     applied
                                                                             After hours telephone
6       Other services
                                                                       8.3   A Découvert services contact
6.1     À Découvert Service
                                                                             Title, Name
6.1.1   À découvert service is available
                                                            No               Function
6.2     Cash-on-Delivery
                                                                             Address and street no.
6.2.1   A COD service is available
                                                            No               City and Post code
6.3     Time-Certain Service
                                                                             Country
6.3.1   An inward time-certain service is available
                                                            No               Telephone
6.4     Inward Multi parcels shipments (MPS) in EMS
                                                                             Mobile Phone
6.4.1   An inward Multi parcels shipments (MPS) in
        EMS is available                                    No               Fax
6.5     Receiver-pays Service
                                                                             E-mail
6.5.1   A receiver- pays service in EMS is available
                                                            No               After hours telephone
7       Standard Agreement

7.1     Administration is signatory of the EMS Standard
        Agreement                                       Yes
        If yes, the EMS Standard Agreement was
        signed on a multilateral basis                      Yes
        If yes, since:
                                     2004-04-15
        If no, the EMS Standard Agreement was signed
        on a bilateral basis                         No
8       Contacts




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.07]
Page: [BYA - EUR BELPOCHTA, Belarus] 4 of 5
                                                                  BY - Belarus
EUR BELPOCHTA, Belarus                                                   BYA

8.4     Operational Contact

        Title, Name
                                     Ms. Iryna Saksonava
        Function                     Deputy Director General of
                                     Exploitation
        Address and street no.
                                     Nezalejnasti av. 10
        City and Post code
                                     MINSK - 220050
        Country
                                     Belarus
        Telephone
                                     (+375 17) 227 8875
        Mobile Phone

        Fax
                                     (+375 17) 293 5913
        E-mail
                                     intgen@belpost.by
        After hours telephone

8.5     Emergency contact

        Title, Name
                                     Barkouskaya Alena
        Function                     Deputy Head of "EMS -
                                     Belpochta" Service
        Address and street no.
                                     Nezalejnasti av. 10
        City and Post code
                                     MINSK - 220050
        Country
                                     Belarus
        Telephone
                                     (+375 17) 226 1767
        Mobile Phone

        Fax
                                     (+375 17) 220 2206
        E-mail
                                     elenab@belpost.by
        After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.07]
Page: [BYA - EUR BELPOCHTA, Belarus] 5 of 5
                                                                                                                         BE - Belgium
LA POSTE - DE POST BELGIUM                                                                                                        BEA

1       Operator Details                                              2.4     Delivery Offices

1.1     Country or territory name                                     2.4.1   Validated delivery standards
                                    Belgium                                                                                      Yes
1.2     Geographical location                                                 Date of last update
                                    Europe                                                                  2006-02-01
1.3     Operator name                                                 2.4.2   Custom clearance average time for:
                                    LA POSTE - Belgium
1.4     ISO-code                                                              Items subject to duty
                                    BE                                                                                           48 Hours
1.5     Member of EMS Cooperative                                             Items not subject to duty
                                                            Yes                                                                  24 Hours
1.6     EMS Delivery Agent                                            2.4.3   Comment
                                                            No
1.10    Quartely credit indicator                                     2.4.4   Delivery standards
        for EMS Operational
        Guide updates               Q4Y10                                                                                 See annex pages
Comments
                                                                      2.4.5   Table list of locations not covered
1.3 LA POSTE - Belgium

2       Delivery Services                                               Zip code                 Location

2.1     Coverage

2.1.1   Entire territory                                              2.4.6   Days of the week on which EMS items are delivered
                                                            Yes
2.2     Delivery                                                              Monday
                                                                                                                                 Yes
2.2.1   To customer’s address for documents and                               Tuesday
                                                                                                                                 Yes
        merchandise                                         Yes
                                                                              Wednesday
2.2.2   To a P.O. Box                                                                                                            Yes
                                                            No
                                                                              Thursday
2.2.3   To a Post Office counter                                                                                                 Yes
                                                            No
                                                                              Friday
2.2.4   At office of exchange                                                                                                    Yes
                                                            No
                                                                              Saturday
2.2.5   At customs office                                                                                                        No
                                                            No
                                                                              Sunday
2.2.6   The customer is notified of the item’s arrival by                                                                        No
        telephone or other means before the first                     2.4.6.1 Comment
        attempt of delivery                                 No
2.2.7   How many attempts at                                          2.4.7   National holidays on which EMS items are not delivered
        delivery are made           1
                                                                                                                          See annex pages
2.3     Undeliverable Items
                                    Yes
                                                                      2.5     Admissibility of items
2.3.1   When the item cannot be delivered at the first
        attempt, a notice is left                           Yes       2.5.1   Prohibited items are on the UPU list of
2.3.2   A second attempt at delivery is available upon                        Prohibited items                                   Yes
        request                                             Yes               Link to the UPU website's
2.3.3   An undeliverable EMS item is held back for a                          List of Prohibited Articles http://www.upu.int/custom...
        period of seven days, providing the addressee                 2.5.2   When an item containing an article prohibited under article
        the opportunity to collect the item                 No                10 of EMS Standard Agreement has been wrongly admitted
        If no, the retention period for undeliverable items                   to the operator, the following actions take place:
        is:                                                 14 Days   2.5.2.1 The item is returned to the operator of origin
                                                                                                                                 No
                                                                              If not, the item is dealt with according to the
                                                                              legislation of the country where the operator is
                                                                              establishing its presence                          Yes
                                                                      2.5.3   The limit of weight and size of an item is in
                                                                              accordance with article 11 A of the EMS
                                                                              Standard Agreement                                 Yes
                                                                              Weight:

                                                                              Dimensions:




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.04]
Page: [BEA - LA POSTE - DE POST BELGIUM] 1 of 4
                                                                                                                             BE - Belgium
LA POSTE - DE POST BELGIUM                                                                                                               BEA

2.6     Tracking                                                        3.3     Call Centres

2.6.1   Tracking is provided                                            3.3.1   Customer service to operators
                                                             Yes
2.6.2   If yes, tracking is available throughout the                            Name                           BELGIAN POST
        country                                              Yes                                               INTERNATIONAL
        If no, which regions are not covered by Tracking                        Address and street no.         Brucargo
                                                                                                               Building 829 C
3       Customer Service
                                                                                City and Post code
                                                                                                               ZAVENTEM, 1931
3.1     Customer Service
                                                                                Telephone
                                                                                                               (+32) 2276 23 00
3.1.1   An on-line Track & Trace system is provided
                                                             Yes                Fax
                                                                                                               (+32) 2276 31 00
        If yes, the website
                                                                                E-mail
        address for tracking is:     http://www.post.be...                                                     bpi.customerservice@post.be
        If an online Track & Trace                                              Website
                                                                                                               www.post.be...
        system is provided, it is
        available in the following                                              Hours/days of Operation (local time)
        languages :                English, French, Others : Dutch
                                                                                Languages
3.2     Customer service to operators
                                                                        3.3.2   Customer service to customers
3.2.1   Rugby System user
                                                             Yes
                                                                                Name
3.2.2   Time period for acceptance of inquiries after the                                                      PARCELS & EXPRESS
        delivery or return of the item:                   1 Months              Address and street no.         Centre Monnaie
3.2.3   Respond within three hours to an inquiry during                                                        3th Floor
        operating hours from an origin operator, or the
                                                                                City and Post code
        addressee, about the status of any item posted                                                         BRUSSELS - 1000
        during the preceding four months for which                              Telephone
        electronic records are available                     Yes                                               (+32) 2251 24 24
3.2.4   Respond before 11:00 am (local time) the next                           Fax
                                                                                                               (+32) 2251 11 55
        business day if inquiries are received outside
        business hours                                       No                 E-mail
                                                                                                               info@taxipost.be
        If no, the response is provided in the following                        Website
        period:                                                                                                www.post.be...
3.2.5   Respond to inquiries concerning other EMS                               Hours/days of Operation (local time)
        items for which no electronic record is available
        within 7 days                                        No                 Languages
        If not, the response is provided in the following               3.4     Liability
        period:
3.2.6   Respond for confirmation of delivery by fax or e-               3.4.1   Indemnity is paid to the administration of origin
        mail within 48 hours of receipt of request        No                    in event of loss, theft or damage to inward EMS
                                                                                items                                                  No
        If not, the response is provided within:             120
                                                             Hours              For documents
3.2.7   Provide a WPOD (written proof of delivery) upon
                                                                                For merchandise
        request                                         Yes
        If yes, the WPOD includes the following details                         If not, the limit amount is:
                                                                                                               0.00 EUR
        Date of delivery                                                        If indemnity is paid to the administration of origin
                                                             Yes                in event of loss, theft or damage to inward EMS
        Time of delivery                                                        items, the claim from the origin operator is
                                                             No
                                                                                accepted within three months from the date of
        Name of the recipient                                                   event D                                              No
                                                             Yes
                                                                                If not, the time limit to accept the claim is:
        Signature of recipient
                                                             Yes
                                                                                The indemnity is not paid to all administration of
        If yes, the WPOD is provided within three
                                                                                origin in event of loss, theft or damage to inward
        business days                                        No
                                                                                EMS items, but is subject to bilateral agreement No
        If no, is provided within:
                                                                        4       Customs
        If a WPOD is provided, records are retained for
                                                                        4.1.1   Items exempt from customs duty and required documents
        the following period                                 6 Months
                                                                                                                                 See annex pages

                                                                        4.1.2   Comment:                       * Required documents:
                                                                                                               If value > 300 SDR

Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.04]
Page: [BEA - LA POSTE - DE POST BELGIUM] 2 of 4
                                                                                                                       BE - Belgium
LA POSTE - DE POST BELGIUM                                                                                                    BEA

4.1.3   National customs authority website                           5       Delivery Payments

4.1.4   A customs broker is used                                     5.1     Operate a two-tier system
                                                               Yes                                                           No
        If yes, the customs broker contact information is:                   Documents:

        Name:                                                                Merchandise:
                                      DSV AIR & SEA
        Address:                      Rue de deux Gares 152 10               If no, the single rate per
                                      Anderlecht                             item is:                     8.00 SDR
        Telephone number:                                            5.2     Imbalance compensation payment per item:
                                      (+32) 2 556 64 42
        Fax number:                                                  6       Other services
                                      (+32) 2 556 64 41
        E-mail:                                                      6.1     À Découvert Service

4.1.5   The addressee is charged for the presentation                6.1.1   À découvert service is available
                                                                                                                             No
        of the item to Customs                                 Yes
                                                                     6.2     Cash-on-Delivery
        If yes, just for items subject to duty
                                                               No
                                                                     6.2.1   A COD service is available
        The rate is:                                                                                                         No
                                                                     6.3     Time-Certain Service
        Local currency
                                      10.00 EUR
                                                                     6.3.1   An inward time-certain service is available
        SDR                                                                                                                  No
                                                                     6.4     Inward Multi parcels shipments (MPS) in EMS
4.1.6   The addressee is charged for the customs
        clearance                                              Yes
                                                                     6.4.1   An inward Multi parcels shipments (MPS) in
        If yes, just for items subject to duty                               EMS is available                                No
                                                               No
                                                                     6.5     Receiver-pays Service
        The rate is:
                                                                     6.5.1   A receiver- pays service in EMS is available
        Local currency                                                                                                       No
                                      25.00 EUR
                                                                     7       Standard Agreement
        SDR
                                                                     7.1     Administration is signatory of the EMS Standard
4.1.7   The origin operator is charged for the
                                                                             Agreement                                       No
        presentation of the item to Customs:                   No
                                                                             If yes, the EMS Standard Agreement was
        If yes, just for items subject to duty
                                                               No            signed on a multilateral basis                  No
        The rate is:                                                         If no, the EMS Standard Agreement was signed
                                                                             on a bilateral basis                         No
        Local currency
                                                                     8       Contacts
        SDR
                                                                     8.1     Inbound OE
4.1.8   The origin operator is charged for the customs
                                                                             Location
        clearance:                                             No                                         ZAVENTEM
        If yes, just for items subject to duty                               OE Code
                                                               No                                         BEBRUA
        The rate is:                                                         Telephone
                                                                                                          (+32) 2276 26 25
        Local currency                                                       Mobile Phone

        SDR                                                                  Fax
                                                                                                          (+32) 2276 00 50
4.1.9   Local customs contacts:                                              E-mail
                                                                                                          bebrua@post.be
        Location
                                      DSV AIR & SEA
        Telephone
                                      (+32) 2 556 64 42 / 43
        Fax
                                      (+32) 2 556 64 41
        National customs authority website

        E-mail

        Hours/days of operation (local time)




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.04]
Page: [BEA - LA POSTE - DE POST BELGIUM] 3 of 4
                                                                                                              BE - Belgium
LA POSTE - DE POST BELGIUM                                                                                              BEA

8.2    Bilateral or Standard Agreement contact                    8.5   Emergency contact

       Title, Name                                                      Title, Name
                                  Mr. Luc De Munck                                               Ms. Nadine Devisch
       Function                                                         Function
                                  Operations Director                                            International Parcels Manager
       Address and street no.                                           Address and street no.
                                  EMC Brucargo Building 829 C                                    Brucargo, Building 829 C
       City and Post code                                               City and Post code
                                  Zaventem - 1931                                                ZAVENTEM - 1931
       Country                                                          Country
                                  Belgium                                                        Belgium
       Telephone                                                        Telephone
                                  (+32) 2 276 20 70                                              (+32) 2 276 20 80
       Mobile Phone                                                     Mobile Phone

       Fax                                                              Fax
                                  (+32) 2 276 35 30
       E-mail                                                           E-mail
                                  LUC.DEMUNCK@POST.BE
       After hours telephone                                            After hours telephone

8.3    A Découvert services contact

       Title, Name

       Function

       Address and street no.

       City and Post code

       Country

       Telephone

       Mobile Phone

       Fax

       E-mail

       After hours telephone

8.4    Operational Contact

       Title, Name
                                  Ms. Nadine Devisch
       Function
                                  International Parcels Manager
       Address and street no.
                                  Brucargo, Building 829 C
       City and Post code
                                  ZAVENTEM - 1931
       Country
                                  Belgium
       Telephone
                                  (+32) 2 276 20 80
       Mobile Phone

       Fax

       E-mail

       After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.04]
Page: [BEA - LA POSTE - DE POST BELGIUM] 4 of 4
                                                                                                                              BZ - Belize
Belize Postal Service                                                                                                               BZA

1       Operator Details                                              2.4     Delivery Offices

1.1     Country or territory name                                     2.4.1   Validated delivery standards
                                     Belize                                                                                       Yes
1.2     Geographical location        North America, Central America           Date of last update
                                                                                                            2004-08-01
                                     and Caribbean
                                                                      2.4.2   Custom clearance average time for:
1.3     Operator name
                                     Belize Postal Service
                                                                              Items subject to duty
1.4     ISO-code
                                     BZ
                                                                              Items not subject to duty
1.5     Member of EMS Cooperative
                                                             Yes
                                                                      2.4.3   Comment
1.6     EMS Delivery Agent
                                                             No
                                                                      2.4.4   Delivery standards
1.10    Quartely credit indicator for EMS Operational Guide
        updates
                                                                                                                          See annex pages
Comments
                                                                      2.4.5   Table list of locations not covered
2       Delivery Services

2.1     Coverage                                                        Zip code                 Location

2.1.1   Entire territory
                                                             Yes
2.2     Delivery                                                      2.4.6   Days of the week on which EMS items are delivered

2.2.1   To customer’s address for documents and                               Monday
                                                                                                                                  Yes
        merchandise                                          Yes
                                                                              Tuesday
2.2.2   To a P.O. Box                                                                                                             Yes
                                                             Yes
                                                                              Wednesday
2.2.3   To a Post Office counter                                                                                                  Yes
                                                             Yes
                                                                              Thursday
2.2.4   At office of exchange                                                                                                     Yes
                                                             Yes
                                                                              Friday
2.2.5   At customs office                                                                                                         Yes
                                                             Yes
                                                                              Saturday
2.2.6   The customer is notified of the item’s arrival by                                                                         Yes
        telephone or other means before the first                             Sunday
        attempt of delivery                                  Yes                                                                  Yes
        If yes, delivery details are made with the                    2.4.6.1 Comment
        addressee by telephone before the first attempt
        of delivery                                          No       2.4.7   National holidays on which EMS items are not delivered
2.2.7   How many attempts at                                                                                              See annex pages
        delivery are made            4
2.3     Undeliverable Items                                           2.5     Admissibility of items
                                     No
2.3.1   When the item cannot be delivered at the first                2.5.1   Prohibited items are on the UPU list of
        attempt, a notice is left                            No               Prohibited items                                    Yes
        If an advice is not left, when is the next attempt                    Link to the UPU website's
        at delivery made:                                                     List of Prohibited Articles http://www.upu.int/custom...
2.3.2   A second attempt at delivery is available upon                2.5.2   When an item containing an article prohibited under article
        request                                              No               10 of EMS Standard Agreement has been wrongly admitted
                                                                              to the operator, the following actions take place:
2.3.3   An undeliverable EMS item is held back for a
        period of seven days, providing the addressee                 2.5.2.1 The item is returned to the operator of origin
                                                                                                                                  No
        the opportunity to collect the item                  No
                                                                              If not, the item is dealt with according to the
        If no, the retention period for undeliverable items                   legislation of the country where the operator is
        is:                                                 1 Days            establishing its presence                           No
                                                                      2.5.3   The limit of weight and size of an item is in
                                                                              accordance with article 11 A of the EMS
                                                                              Standard Agreement                                  Yes
                                                                              Weight:

                                                                              Dimensions:




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q1]
Latest electronic update of this entry: [2010.Mar.10]
Page: [BZA - Belize Postal Service] 1 of 4
                                                                                                                                   BZ - Belize
Belize Postal Service                                                                                                                     BZA

2.6     Tracking                                                         3.3     Call Centres

2.6.1   Tracking is provided                                             3.3.1   Customer service to operators
                                                            Yes
2.6.2   If yes, tracking is available throughout the                             Name
                                                                                                               Belize City
        country                                             No
                                                                                 Address and street no.
        If no, which regions are not covered by Tracking                                                       General Post Office
                                                                                 City and Post code
3       Customer Service
                                                                                 Telephone
3.1     Customer Service                                                                                       (+501) 227 5844
                                                                                 Fax
3.1.1   An on-line Track & Trace system is provided                                                            (+501) 223 0936
                                                            Yes
                                                                                 E-mail
        If yes, the website address for tracking is:                                                           postgenbze@btl.net
                                                                                 Website
        If an online Track & Trace system is provided, it is available
        in the following languages :
                                                                                 Hours/days of Operation
3.2     Customer service to operators                                            (local time)
                                                                                 Languages
3.2.1   Rugby System user                                                                                      English
                                                            Yes
                                                                         3.3.2   Customer service to customers
3.2.2   Time period for acceptance of inquiries after the 12
        delivery or return of the item:                   Months
                                                                                 Name
3.2.3   Respond within three hours to an inquiry during
        operating hours from an origin operator, or the                          Address and street no.
        addressee, about the status of any item posted
        during the preceding four months for which                               City and Post code
        electronic records are available                    No
                                                                                 Telephone
        If not, the response is provided in the following
        period:                                             1 Days               Fax
3.2.4   Respond before 11:00 am (local time) the next
        business day if inquiries are received outside                           E-mail
        business hours                                      No
                                                                                 Website
        If no, the response is provided in the following
        period:
                                                                                 Hours/days of Operation (local time)
3.2.5   Respond to inquiries concerning other EMS
        items for which no electronic record is available                        Languages
        within 7 days                                       No
                                                                         3.4     Liability
        If not, the response is provided in the following
        period:
                                                                         3.4.1   Indemnity is paid to the administration of origin
3.2.6   Respond for confirmation of delivery by fax or e-                        in event of loss, theft or damage to inward EMS
        mail within 48 hours of receipt of request        Yes                    items                                                  Yes
3.2.7   Provide a WPOD (written proof of delivery) upon                          For documents
                                                                                                               27.00 SDR
        request                                         Yes
                                                                                 For merchandise
        If yes, the WPOD includes the following details                                                        27.00 SDR
                                                                                 If yes, does the amount correspond to the origin
        Date of delivery
                                                            No                   administration`s indemnity to the sender of the
        Time of delivery                                                         item                                             No
                                                            No
                                                                                 If indemnity is paid to the administration of origin
        Name of the recipient                                                    in event of loss, theft or damage to inward EMS
                                                            No
                                                                                 items, the claim from the origin operator is
        Signature of recipient                                                   accepted within three months from the date of
                                                            No
                                                                                 event D                                              No
        If yes, the WPOD is provided within three
        business days                                                            If not, the time limit to accept the claim is:         12
                                                            No
                                                                                                                                        Months
        If no, is provided within:
                                                                                 The indemnity is not paid to all administration of
        If a WPOD is provided, records are retained for                          origin in event of loss, theft or damage to inward
        the following period                                                     EMS items, but is subject to bilateral agreement No
                                                                         4       Customs

                                                                         4.1.1   Items exempt from customs duty and required documents

                                                                                                                                  See annex pages

                                                                         4.1.2   Comment:                      + Temporary Imports
                                                                                                               (repairs etc.)
Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q1]
Latest electronic update of this entry: [2010.Mar.10]
Page: [BZA - Belize Postal Service] 2 of 4
                                                                                                                         BZ - Belize
Belize Postal Service                                                                                                          BZA

4.1.3   National customs authority website                        5       Delivery Payments

4.1.4   A customs broker is used                                  5.1     Operate a two-tier system
                                                             No                                                              No
        If yes, the customs broker contact information is:                Documents:

        Name:                                                             Merchandise:

        Address:                                                          If no, the single rate per
                                                                          item is:                     5.00 SDR
        Telephone number:
                                                                  5.2     Imbalance compensation payment per item:
        Fax number:
                                                                  6       Other services
        E-mail:
                                                                  6.1     À Découvert Service
4.1.5   The addressee is charged for the presentation
                                                                  6.1.1   À découvert service is available
        of the item to Customs                               No                                                              No
        If yes, just for items subject to duty                    6.2     Cash-on-Delivery
                                                             No
        The rate is:                                              6.2.1   A COD service is available
                                                                                                                             No
        Local currency                                            6.3     Time-Certain Service

        SDR                                                       6.3.1   An inward time-certain service is available
                                                                                                                             No
4.1.6   The addressee is charged for the customs                  6.4     Inward Multi parcels shipments (MPS) in EMS
        clearance                                            No
                                                                  6.4.1   An inward Multi parcels shipments (MPS) in
        If yes, just for items subject to duty
                                                             No           EMS is available                                   No
        The rate is:                                              6.5     Receiver-pays Service

        Local currency                                            6.5.1   A receiver- pays service in EMS is available
                                      0.00 BZD                                                                               No
        SDR                                                       7       Standard Agreement

4.1.7   The origin operator is charged for the                    7.1     Administration is signatory of the EMS Standard
        presentation of the item to Customs:                 No           Agreement                                       No
        If yes, just for items subject to duty                            If yes, the EMS Standard Agreement was
                                                             No
                                                                          signed on a multilateral basis                     No
        The rate is:
                                                                          If no, the EMS Standard Agreement was signed
                                                                          on a bilateral basis                         No
        Local currency
                                                                  8       Contacts
        SDR
                                                                  8.1     Inbound OE
4.1.8   The origin operator is charged for the customs
        clearance:                                           No           Location
        If yes, just for items subject to duty
                                                             No           OE Code
        The rate is:
                                                                          Telephone
        Local currency
                                                                          Mobile Phone
        SDR
                                                                          Fax
4.1.9   Local customs contacts:
                                                                          E-mail
        Location
                                      Belize City
        Telephone
                                      (+501) 227 5844
        Fax
                                      (+501) 223 0936
        National customs authority website

        E-mail

        Hours/days of operation
        (local time)




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q1]
Latest electronic update of this entry: [2010.Mar.10]
Page: [BZA - Belize Postal Service] 3 of 4
                                                                                                         BZ - Belize
Belize Postal Service                                                                                             BZA

8.2     Bilateral or Standard Agreement contact            8.5   Emergency contact

        Title, Name                                              Title, Name
                                    Mr. Everard Lopez                                     Mr. Elston R. V. Wade
        Function                                                 Function
                                    Postmaster General
        Address and street no.                                   Address and street no.
                                    General Post Office,
        City and Post code                                       City and Post code
                                    Belize City,
        Country                                                  Country
                                    Belize
        Telephone                                                Telephone
                                    (+501) 602 0519
        Mobile Phone                                             Mobile Phone

        Fax                                                      Fax
                                    (+501) 223 0936
        E-mail                                                   E-mail
                                    postgenbze@btl.net
        After hours telephone                                    After hours telephone
                                                                                          (+501) 227 2201, 207 7380
8.3     A Découvert services contact

        Title, Name

        Function

        Address and street no.

        City and Post code

        Country

        Telephone

        Mobile Phone

        Fax

        E-mail

        After hours telephone

8.4     Operational Contact

        Title, Name

        Function

        Address and street no.

        City and Post code

        Country

        Telephone

        Mobile Phone

        Fax

        E-mail

        After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q1]
Latest electronic update of this entry: [2010.Mar.10]
Page: [BZA - Belize Postal Service] 4 of 4
                                                                                                                         BM - Bermuda
Bermuda Post Office                                                                                                                 BMA

1       Operator Details                                              2.4     Delivery Offices

1.1     Country or territory name                                     2.4.1   Validated delivery standards
                                    Bermuda                                                                                       Yes
1.2     Geographical location       North America, Central America            Date of last update
                                                                                                            2007-12-01
                                    and Caribbean
                                                                      2.4.2   Custom clearance average time for:
1.3     Operator name
                                    Bermuda Post Office
                                                                              Items subject to duty
1.4     ISO-code                                                                                                                  2 Hours
                                    BM
                                                                              Items not subject to duty
1.5     Member of EMS Cooperative                                                                                                 2 Hours
                                                            Yes
                                                                      2.4.3   Comment
1.6     EMS Delivery Agent
                                                            No
                                                                      2.4.4   Delivery standards
1.10    Quartely credit indicator
        for EMS Operational
                                                                                                                          See annex pages
        Guide updates               Q3Y10
Comments                                                              2.4.5   Table list of locations not covered
2       Delivery Services
                                                                        Zip code                 Location
2.1     Coverage

2.1.1   Entire territory
                                                            Yes       2.4.6   Days of the week on which EMS items are delivered
2.2     Delivery
                                                                              Monday
                                                                                                                                  Yes
2.2.1   To customer’s address for documents and
        merchandise                                         Yes               Tuesday
                                                                                                                                  Yes
2.2.2   To a P.O. Box                                                         Wednesday
                                                            No                                                                    Yes
2.2.3   To a Post Office counter                                              Thursday
                                                            Yes                                                                   Yes
2.2.4   At office of exchange                                                 Friday
                                                            No                                                                    Yes
2.2.5   At customs office                                                     Saturday
                                                            No                                                                    No
2.2.6   The customer is notified of the item’s arrival by                     Sunday
        telephone or other means before the first                                                                                 No
        attempt of delivery                                 Yes       2.4.6.1 Comment
        If yes, delivery details are made with the
        addressee by telephone before the first attempt               2.4.7   National holidays on which EMS items are not delivered
        of delivery                                         No
                                                                                                                          See annex pages
2.2.7   How many attempts at
        delivery are made           3                                 2.5     Admissibility of items
2.3     Undeliverable Items
                                    Yes                               2.5.1   Prohibited items are on the UPU list of
2.3.1   When the item cannot be delivered at the first                        Prohibited items                                    Yes
        attempt, a notice is left                           Yes               Link to the UPU website's
2.3.2   A second attempt at delivery is available upon                        List of Prohibited Articles http://www.upu.int/custom...
        request                                             No        2.5.2   When an item containing an article prohibited under article
2.3.3   An undeliverable EMS item is held back for a                          10 of EMS Standard Agreement has been wrongly admitted
        period of seven days, providing the addressee                         to the operator, the following actions take place:
        the opportunity to collect the item                 No        2.5.2.1 The item is returned to the operator of origin
                                                                                                                                  No
        If no, the retention period for undeliverable items
        is:                                                 15 Days           If not, the item is dealt with according to the
                                                                              legislation of the country where the operator is
                                                                              establishing its presence                           Yes
                                                                      2.5.3   The limit of weight and size of an item is in
                                                                              accordance with article 11 A of the EMS
                                                                              Standard Agreement                                  No
                                                                              If not, the limits are:

                                                                              Weight:
                                                                                                            20.00
                                                                              Dimensions:                   4.5 Dimensions limited as per
                                                                                                            Article RE 105.2.1 of Parcel
                                                                                                            Post Regulations or subject to
                                                                                                            bilateral agreement.

Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Aug.02]
Page: [BMA - Bermuda Post Office] 1 of 4
                                                                                                                         BM - Bermuda
Bermuda Post Office                                                                                                                   BMA

2.6     Tracking                                                      3.3     Call Centres

2.6.1   Tracking is provided                                          3.3.1   Customer service to operators
                                                             Yes
2.6.2   If yes, tracking is available throughout the                          Name                           Bermuda Mail Processing
        country                                              Yes                                             Center
        If no, which regions are not covered by Tracking                      Address and street no.
                                                                                                             14 Kindley Field Road,
3       Customer Service                                                      City and Post code
                                                                                                             St. George, GE CX
3.1     Customer Service                                                      Telephone
                                                                                                             (+1 441) 294 4475
3.1.1   An on-line Track & Trace system is provided                           Fax
                                                             Yes                                             (+1 441) 293 1862
        If yes, the website                                                   E-mail                         michristopher@gov.bm,
        address for tracking is:     http://mailtracking.gov.b...                                            sbbrangman@gov.bm,
                                                                                                             rdhazelwood@gov.bm
        If an online Track & Trace
        system is provided, it is                                             Website
                                                                                                             bdaparcels@gov.bm...
        available in the following
        languages :                English                                    Hours/days of Operation
                                                                              (local time)
3.2     Customer service to operators
                                                                              Languages
                                                                                                             English
3.2.1   Rugby System user
                                                             Yes      3.3.2   Customer service to customers
3.2.2   Time period for acceptance of inquiries after the
        delivery or return of the item:                   3 Months            Name
                                                                                                             Ms. Michelle Christopher
3.2.3   Respond within three hours to an inquiry during
                                                                              Address and street no.
        operating hours from an origin operator, or the                                                      14 Kindley Field Road,
        addressee, about the status of any item posted
                                                                              City and Post code
        during the preceding four months for which                                                           St. George, GE CX
        electronic records are available                     No               Telephone
                                                                                                             (+1 441) 294 4463
        If not, the response is provided in the following
        period:                                              2 Days           Fax
                                                                                                             (+1 441) 293 5751
3.2.4   Respond before 11:00 am (local time) the next
                                                                              E-mail
        business day if inquiries are received outside                                                       michristopher@gov.bm
        business hours                                       No               Website
                                                                                                             bdaparcels@gov.bm...
        If no, the response is provided in the following
        period:                                              2 Days           Hours/days of Operation
                                                                              (local time)
3.2.5   Respond to inquiries concerning other EMS
        items for which no electronic record is available                     Languages
                                                                                                             English
        within 7 days                                        No
                                                                      3.4     Liability
        If not, the response is provided in the following
        period:                                              2 Days   3.4.1   Indemnity is paid to the administration of origin
3.2.6   Respond for confirmation of delivery by fax or e-                     in event of loss, theft or damage to inward EMS
        mail within 48 hours of receipt of request        Yes                 items                                                  No
3.2.7   Provide a WPOD (written proof of delivery) upon                       For documents
        request                                         Yes
                                                                              For merchandise
        If yes, the WPOD includes the following details
                                                                              If not, the limit amount is:
        Date of delivery
                                                             Yes
                                                                              If indemnity is paid to the administration of origin
        Time of delivery
                                                             Yes              in event of loss, theft or damage to inward EMS
                                                                              items, the claim from the origin operator is
        Name of the recipient
                                                             Yes              accepted within three months from the date of
        Signature of recipient                                                event D                                              No
                                                             No
                                                                              If not, the time limit to accept the claim is:
        If yes, the WPOD is provided within three
        business days                                        No               The indemnity is not paid to all administration of
        If no, is provided within:                                            origin in event of loss, theft or damage to inward
                                                             2 Days           EMS items, but is subject to bilateral agreement No
        If a WPOD is provided, records are retained for      18       4       Customs
        the following period                                 Months
                                                                      4.1.1   Items exempt from customs duty and required documents

                                                                                                                               See annex pages

                                                                      4.1.2   Comment:

Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Aug.02]
Page: [BMA - Bermuda Post Office] 2 of 4
                                                                                                                   BM - Bermuda
Bermuda Post Office                                                                                                          BMA

4.1.3   National customs                                           5       Delivery Payments
        authority website             www.customs.gov.bm ...
                                                                   5.1     Operate a two-tier system
4.1.4   A customs broker is used                                                                                            Yes
                                                             No
                                                                           If yes, the rate for:
        If yes, the customs broker contact information is:
                                                                           Documents:
        Name:                                                                                           3.50 SDR
                                                                           Merchandise:
        Address:                                                                                        5.00 SDR
                                                                   5.2     Imbalance compensation payment per item:
        Telephone number:
                                                                   6       Other services
        Fax number:
                                                                   6.1     À Découvert Service
        E-mail:
                                                                   6.1.1   À découvert service is available
4.1.5   The addressee is charged for the presentation                                                                       No
        of the item to Customs                               Yes
                                                                   6.2     Cash-on-Delivery
        If yes, just for items subject to duty
                                                             Yes
                                                                   6.2.1   A COD service is available
        The rate is:                                                                                                        No
                                                                   6.3     Time-Certain Service
        Local currency
                                                                   6.3.1   An inward time-certain service is available
        SDR                                                                                                                 No
                                                                   6.4     Inward Multi parcels shipments (MPS) in EMS
4.1.6   The addressee is charged for the customs
        clearance                                            Yes   6.4.1   An inward Multi parcels shipments (MPS) in
        If yes, just for items subject to duty                             EMS is available                                 No
                                                             Yes
                                                                   6.5     Receiver-pays Service
        The rate is:
                                                                   6.5.1   A receiver- pays service in EMS is available
        Local currency                                                                                                      No
                                                                   7       Standard Agreement
        SDR
                                                                   7.1     Administration is signatory of the EMS Standard
4.1.7   The origin operator is charged for the                             Agreement                                       No
        presentation of the item to Customs:                 No
                                                                           If yes, the EMS Standard Agreement was
        If yes, just for items subject to duty                             signed on a multilateral basis                   No
                                                             No
                                                                           If no, the EMS Standard Agreement was signed
        The rate is:
                                                                           on a bilateral basis                         No
        Local currency                                             8       Contacts

        SDR                                                        8.1     Inbound OE

4.1.8   The origin operator is charged for the customs                     Location                     Bermuda Mail Processing
        clearance:                                           No                                         Center
        If yes, just for items subject to duty                             OE Code
                                                             No                                         BMSGEA
        The rate is:                                                       Telephone
                                                                                                        (+1 441) 294 4463
        Local currency                                                     Mobile Phone

        SDR                                                                Fax
                                                                                                        (+1 441) 293 5751
4.1.9   Local customs contacts:                                            E-mail
                                                                                                        bdaparcels@gov.bm
        Location
                                      Custom House
        Telephone
                                      (+1 441) 295-4816
        Fax
                                      (+1 441) 295-5392
        National customs
        authority website             www.customs.gov.bm ...
        E-mail
                                      customs@gov.bm
        Hours/days of operation
        (local time)


Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Aug.02]
Page: [BMA - Bermuda Post Office] 3 of 4
                                                                                                       BM - Bermuda
Bermuda Post Office                                                                                                  BMA

8.2     Bilateral or Standard Agreement contact              8.5   Emergency contact

        Title, Name                                                Title, Name
                                    Mr. George Outerbridge                                  Mr. Richard Hazelwood
        Function                                                   Function
                                    The Postmaster General                                  Quality Assurance
        Address and street no.                                     Address and street no.
                                    56 Church Street,                                       14 Kindley Field Road,
        City and Post code                                         City and Post code
                                    HAMILTON HM 12,                                         St. George, GE CX
        Country                                                    Country
                                    Bermuda                                                 Bermuda
        Telephone                                                  Telephone
                                    (+1 441) 297 7522                                       (+1 441) 294 4472
        Mobile Phone                                               Mobile Phone

        Fax                                                        Fax
                                    (+1 441) 292 1928                                       (+1 441) 293 1862
        E-mail                                                     E-mail
                                    gouterbridge@gov.bm                                     rdhazelwood@gov.bm
        After hours telephone                                      After hours telephone

8.3     A Découvert services contact

        Title, Name

        Function

        Address and street no.

        City and Post code

        Country

        Telephone

        Mobile Phone

        Fax

        E-mail

        After hours telephone

8.4     Operational Contact

        Title, Name
                                    Mr. Samuel Brangman
        Function
                                    Processing Manager
        Address and street no.
                                    14 Kindley Field Road,
        City and Post code
                                    St. George, GE CX
        Country
                                    Bermuda
        Telephone
                                    (+1 441) 294 4475
        Mobile Phone

        Fax
                                    (+1 441) 293 1862
        E-mail
                                    sbbrangman@gov.bm
        After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Aug.02]
Page: [BMA - Bermuda Post Office] 4 of 4
                                                                                                                                BR - Brazil
CORREIOS DO BRASIL                                                                                                                     BRA

1       Operator Details                                               2.4.5   Table list of locations not covered

1.1     Country or territory name                                          Zip code             Location
                                     Brazil
1.2     Geographical location
                                     South America
1.3     Operator name                                                  2.4.6   Days of the week on which EMS items are delivered
                                     CORREIOS DO BRASIL
1.4     ISO-code                                                               Monday
                                     BR                                                                                             Yes
1.5     Member of EMS Cooperative                                              Tuesday
                                                            Yes                                                                     Yes
1.6     EMS Delivery Agent                                                     Wednesday
                                                            No                                                                      Yes
1.10    Quartely credit indicator                                              Thursday
        for EMS Operational                                                                                                         Yes
        Guide updates                Q3Y10                                     Friday
Comments                                                                                                                            Yes
                                                                               Saturday
2       Delivery Services                                                                                                           No
                                                                               Sunday
2.1     Coverage                                                                                                                    No
                                                                       2.4.6.1 Comment
2.1.1   Entire territory
                                                            Yes
                                                                       2.4.7   National holidays on which EMS items are not delivered
2.2     Delivery
                                                                                                                              See annex pages
2.2.1   To customer’s address for documents and
        merchandise                                         Yes        2.5     Admissibility of items
2.2.2   To a P.O. Box
                                                            Yes        2.5.1   Prohibited items are on the UPU list of
2.2.3   To a Post Office counter                                               Prohibited items                                     Yes
                                                            Yes
                                                                               Link to the UPU website's List of Prohibited Articles
2.2.4   At office of exchange
                                                            No
                                                                       2.5.2   When an item containing an article prohibited under article
2.2.5   At customs office                                                      10 of EMS Standard Agreement has been wrongly admitted
                                                            Yes
                                                                               to the operator, the following actions take place:
2.2.6   The customer is notified of the item’s arrival by
        telephone or other means before the first                      2.5.2.1 The item is returned to the operator of origin
                                                                                                                                    No
        attempt of delivery                                 No
                                                                               If not, the item is dealt with according to the
2.2.7   How many attempts at                                                   legislation of the country where the operator is
        delivery are made            3                                         establishing its presence                            No
2.3     Undeliverable Items                                            2.5.3   The limit of weight and size of an item is in
                                     Yes
                                                                               accordance with article 11 A of the EMS
2.3.1   When the item cannot be delivered at the first                         Standard Agreement                                   Yes
        attempt, a notice is left                           Yes
                                                                               Weight:
2.3.2   A second attempt at delivery is available upon
        request                                             No                 Dimensions:                  Parcels shall not exceed 105
2.3.3   An undeliverable EMS item is held back for a                                                        cm for any one dimension and
        period of seven days, providing the addressee                                                       the sum of the length of the
        the opportunity to collect the item                 Yes                                             three dimensions shall not
                                                                                                            exceed 150 cm.
2.4     Delivery Offices
                                                                       2.6     Tracking
2.4.1   Validated delivery standards
                                                            Yes        2.6.1   Tracking is provided
                                                                                                                                    Yes
        Date of last update
                                     2009-11-01                        2.6.2   If yes, tracking is available throughout the
2.4.2   Custom clearance average time for:                                     country                                              Yes
                                                                               If no, which regions are not covered by Tracking
        Items subject to duty
                                                            2 Days
                                                                       3       Customer Service
        Items not subject to duty
                                                            4 Hours
2.4.3   Comment

2.4.4   Delivery standards

                                                     See annex pages




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.27]
Page: [BRA - CORREIOS DO BRASIL] 1 of 4
                                                                                                                                BR - Brazil
CORREIOS DO BRASIL                                                                                                                     BRA

3.1     Customer Service                                              3.3     Call Centres

3.1.1   An on-line Track & Trace system is provided                   3.3.1   Customer service to operators
                                                            Yes
        If yes, the website                                                   Name                           São Paulo - Gerência de
        address for tracking is:     http://www.correios.com.b...                                            Operações e Negocios
                                                                                                             Internacionais
        If an online Track & Trace
        system is provided, it is                                             Address and street no.         R. Mergenthaler 952 - Bloco II -
        available in the following                                                                           10° Andar Vila Leopoldina
        languages :                Others : Portuguese                        City and Post code
                                                                                                             São Paulo - SP 05311-900
3.2     Customer service to operators
                                                                              Telephone
                                                                                                             (+55 11) 2112 80 16 / 72 29
3.2.1   Rugby System user
                                                            Yes               Fax
                                                                                                             (+55 11) 2112 74 49
3.2.2   Time period for acceptance of inquiries after the
        delivery or return of the item:                   3 Months            E-mail
                                                                                                             emsbrasil@correios.com.br
3.2.3   Respond within three hours to an inquiry during
                                                                              Website
        operating hours from an origin operator, or the                                                      www.correios.com.br...
        addressee, about the status of any item posted
                                                                              Hours/days of Operation
        during the preceding four months for which
                                                                              (local time)
        electronic records are available                    No
                                                                              Languages
        If not, the response is provided in the following                                                    English : Portuguese - Spanish
        period:                                             30 Days   3.3.2   Customer service to customers
3.2.4   Respond before 11:00 am (local time) the next
        business day if inquiries are received outside                        Name                           CAC - Central de Atendimento
        business hours                                      No                                               ao Cliente
        If no, the response is provided in the following                      Address and street no.
        period:                                             30 Days
                                                                              City and Post code
3.2.5   Respond to inquiries concerning other EMS
        items for which no electronic record is available                     Telephone                      0800 725 0100 (domestic calls
        within 7 days                                       No                                               only)
        If not, the response is provided in the following                     Fax
        period:                                             30 Days
3.2.6   Respond for confirmation of delivery by fax or e-                     E-mail                         www.correios.com.br/servicos/f
        mail within 48 hours of receipt of request        No                                                 alecomoscorreios/default.cfm
        If not, the response is provided within:                              Website
                                                            30 Days
3.2.7   Provide a WPOD (written proof of delivery) upon                       Hours/days of Operation
        request                                         Yes                   (local time)
        If yes, the WPOD includes the following details                       Languages
                                                                                                             : Portuguese
        Date of delivery                                              3.4     Liability
                                                            Yes
        Time of delivery                                              3.4.1   Indemnity is paid to the administration of origin
                                                            Yes               in event of loss, theft or damage to inward EMS
        Name of the recipient                                                 items                                                  No
                                                            Yes
                                                                              For documents
        Signature of recipient
                                                            Yes
                                                                              For merchandise
        If yes, the WPOD is provided within three
        business days                                       No                If not, the limit amount is:
        If no, is provided within:
                                                                              If indemnity is paid to the administration of origin
        If a WPOD is provided, records are retained for     18                in event of loss, theft or damage to inward EMS
        the following period                                Months            items, the claim from the origin operator is
                                                                              accepted within three months from the date of
                                                                              event D                                              No
                                                                              If not, the time limit to accept the claim is:

                                                                              The indemnity is not paid to all administration of
                                                                              origin in event of loss, theft or damage to inward
                                                                              EMS items, but is subject to bilateral agreement No
                                                                      4       Customs

                                                                      4.1.1   Items exempt from customs duty and required documents

                                                                                                                               See annex pages

Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.27]
Page: [BRA - CORREIOS DO BRASIL] 2 of 4
                                                                                                                            BR - Brazil
CORREIOS DO BRASIL                                                                                                                BRA

4.1.2   Comment:                      Exempt up to value of Gifts:   5       Delivery Payments
                                      50.00 USD
                                                                     5.1     Operate a two-tier system
4.1.3   National customs                                                                                                        Yes
        authority website             www.receita.fazenda.gov.b...
                                                                             If yes, the rate for:
4.1.4   A customs broker is used
                                                             No
                                                                             Documents:
        If yes, the customs broker contact information is:                                                3.50 SDR
                                                                             Merchandise:
        Name:                                                                                             7.00 SDR
                                                                     5.2     Imbalance compensation payment per item:
        Address:
                                                                     6       Other services
        Telephone number:
                                                                     6.1     À Découvert Service
        Fax number:
                                                                     6.1.1   À découvert service is available
        E-mail:                                                                                                                 Yes
                                                                             If yes, to the following     Guyana, Suriname,
4.1.5   The addressee is charged for the presentation                        destinations:                Venezuela, Colombia, Ecuador,
        of the item to Customs                               No                                           Peru, Bolivia, Chile, Paraguay,
        If yes, just for items subject to duty                                                            Uruguay, Argentina
                                                             No
                                                                     6.2     Cash-on-Delivery
        The rate is:
                                                                     6.2.1   A COD service is available
        Local currency                                                                                                          No
                                                                     6.3     Time-Certain Service
        SDR
                                                                     6.3.1   An inward time-certain service is available
4.1.6   The addressee is charged for the customs                                                                                No
        clearance                                            No      6.4     Inward Multi parcels shipments (MPS) in EMS
        If yes, just for items subject to duty
                                                             No      6.4.1   An inward Multi parcels shipments (MPS) in
        The rate is:                                                         EMS is available                                   No
                                                                     6.5     Receiver-pays Service
        Local currency
                                                                     6.5.1   A receiver- pays service in EMS is available
        SDR                                                                                                                     No
                                                                     7       Standard Agreement
4.1.7   The origin operator is charged for the
        presentation of the item to Customs:                 No      7.1     Administration is signatory of the EMS Standard
        If yes, just for items subject to duty                               Agreement                                       Yes
                                                             No
                                                                             If yes, the EMS Standard Agreement was
        The rate is:                                                         signed on a multilateral basis                     Yes
                                                                             If yes, since:
        Local currency                                                                                    2005-03-01
                                                                             If no, the EMS Standard Agreement was signed
        SDR
                                                                             on a bilateral basis                         No
4.1.8   The origin operator is charged for the customs               8       Contacts
        clearance:                                           No
                                                                     8.1     Inbound OE
        If yes, just for items subject to duty
                                                             No
                                                                             Location
        The rate is:                                                                                      CTCI SÃO PAULO
                                                                             OE Code
        Local currency                                                                                    BRSAOD
                                                                             Telephone
        SDR                                                                                               (+55 11) 2112 74 62
                                                                             Mobile Phone
4.1.9   Local customs contacts:
                                                                             Fax
        Location                                                                                          (+55 11) 2112 74 49
                                      São Paulo
                                                                             E-mail
        Telephone                                                                                         antoniomario@correios.com.br
                                      (+55 11) 2112 7267
        Fax
                                      (+55 11) 2112 7268
        National customs authority website

        E-mail

        Hours/days of operation
        (local time)
Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.27]
Page: [BRA - CORREIOS DO BRASIL] 3 of 4
                                                                                                                      BR - Brazil
CORREIOS DO BRASIL                                                                                                           BRA

8.2     Bilateral or Standard Agreement contact                       8.5   Emergency contact

        Title, Name                  Mr. Daniel de Oliveira dos             Title, Name              Mr. Gilberto Martins da Silva
                                     Santos                                                          Júnior
        Function                                                            Function
                                     EMS Market Coordinator                                          EMS Operations Coordinator
        Address and street no.       Empresa Brasileira de Correios         Address and street no.   Empresa Brasileira de Correios
                                     e Telégrafos,                                                   e Telégrafos,
                                     SBN - Quadra 01 Bloco A 8°                                      SBN - Quadra 01 Bloco A 9°
                                     Andar - Ala Norte                                               Andar - Ala Norte
        City and Post code                                                  City and Post code
                                     BRASÍLIA - DF 70002-900
        Country                                                             Country
                                     Brazil                                                          Brazil
        Telephone                                                           Telephone
                                     (+55 61) 3426 2137                                              (+55 61) 3426 1478
        Mobile Phone                                                        Mobile Phone

        Fax                                                                 Fax

        E-mail                                                              E-mail                   gilbertomartins@correios.com.b
                                     dansantos@correios.com.br
                                                                                                     r
        After hours telephone
                                                                            After hours telephone
8.3     A Découvert services contact

        Title, Name                  Mrs. Ana Cecília da Fonseca
                                     Lemes Marcolino
        Function
                                     EMS Accounting Coordinator
        Address and street no.       Empresa Brasileira de Correios
                                     e Telégrafos,
                                     SBN - Quadra 01 Bloco A 9°
                                     Andar - Ala Norte
        City and Post code

        Country
                                     Brazil
        Telephone
                                     (+55 61) 3426 1361
        Mobile Phone

        Fax

        E-mail
                                     cecilialemes@correios.com.br
        After hours telephone

8.4     Operational Contact

        Title, Name                  Mr. Gilberto Martins da Silva
                                     Júnior
        Function
                                     EMS Operations Coordinator
        Address and street no.       Empresa Brasileira de Correios
                                     e Telégrafos,
                                     SBN - Quadra 01 Bloco A 9°
                                     Andar - Ala Norte
        City and Post code

        Country
                                     Brazil
        Telephone
                                     (+55 61) 3426 1478
        Mobile Phone

        Fax

        E-mail                       gilbertomartins@correios.com.b
                                     r
        After hours telephone

Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.27]
Page: [BRA - CORREIOS DO BRASIL] 4 of 4
                                                                                                                          CA - Canada
Canada Post Corporation                                                                                                              CAA

1       Operator Details                                               2.4     Delivery Offices

1.1     Country or territory name                                      2.4.1   Validated delivery standards
                                    Canada                                                                                         Yes
1.2     Geographical location       North America, Central America             Date of last update
                                                                                                             2008-07-15
                                    and Caribbean
                                                                       2.4.2   Custom clearance average time for:
1.3     Operator name
                                    Canada Post Corporation
                                                                               Items subject to duty
1.4     ISO-code                                                                                                                   24 Hours
                                    CA
                                                                               Items not subject to duty
1.5     Member of EMS Cooperative                                                                                                  4 Hours
                                                            Yes
                                                                       2.4.3   Comment                       High-value commercial items
1.6     EMS Delivery Agent
                                                            No                                               (over $1600 CAD) are detained
                                                                                                             by Customs pending
1.10    Quartely credit indicator
                                                                                                             presentation of a formal
        for EMS Operational
                                                                                                             Customs entry. Customs
        Guide updates               Q3Y10
                                                                                                             Clearance is dependent on how
Comments
                                                                                                             quickly the importer submits the
                                                                                                             required entry.
2       Delivery Services
                                                                       2.4.4   Delivery standards
2.1     Coverage
                                                                                                                           See annex pages
2.1.1   Entire territory
                                                            Yes
                                                                       2.4.5   Table list of locations not covered
2.2     Delivery
                                                                         Zip code                 Location
2.2.1   To customer’s address for documents and
        merchandise                                         No
        If no, to customer’s address for documents
                                                            No         2.4.6   Days of the week on which EMS items are delivered
2.2.2   To a P.O. Box
                                                            No                 Monday
                                                                                                                                   Yes
2.2.3   To a Post Office counter
                                                            No                 Tuesday
                                                                                                                                   Yes
2.2.4   At office of exchange
                                                            No                 Wednesday
                                                                                                                                   Yes
2.2.5   At customs office
                                                            No                 Thursday
                                                                                                                                   Yes
2.2.6   The customer is notified of the item’s arrival by
        telephone or other means before the first                              Friday
                                                                                                                                   Yes
        attempt of delivery                                 No
                                                                               Saturday
2.2.7   How many attempts at        1, *There is no second attempt                                                                 No
        delivery are made           at delivery but a second "Advice           Sunday
                                    Card" is sent to the addressee.                                                                No
2.3     Undeliverable Items                                            2.4.6.1 Comment
                                    Yes
2.3.1   When the item cannot be delivered at the first                 2.4.7   National holidays on which EMS items are not delivered
        attempt, a notice is left                           Yes
                                                                                                                           See annex pages
2.3.2   A second attempt at delivery is available upon
        request                                             No
2.3.3   An undeliverable EMS item is held back for a
        period of seven days, providing the addressee
        the opportunity to collect the item                 No
        If no, the retention period for undeliverable items
        is:                                                 15 Days




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.08]
Page: [CAA - Canada Post Corporation] 1 of 5
                                                                                                                          CA - Canada
Canada Post Corporation                                                                                                            CAA

2.5     Admissibility of items                                        3.2     Customer service to operators

2.5.1   Prohibited items are on the UPU list of                       3.2.1   Rugby System user
                                                                                                                                  Yes
        Prohibited items                                   Yes
                                                                      3.2.2   Time period for acceptance of inquiries after the
        Link to the UPU website's List of Prohibited Articles
                                                                              delivery or return of the item:                   4 Months
2.5.2   When an item containing an article prohibited under article   3.2.3   Respond within three hours to an inquiry during
        10 of EMS Standard Agreement has been wrongly admitted                operating hours from an origin operator, or the
        to the operator, the following actions take place:                    addressee, about the status of any item posted
                                                                              during the preceding four months for which
2.5.2.1 The item is returned to the operator of origin
                                                           No                 electronic records are available                    No
        If not, the item is dealt with according to the                       If not, the response is provided in the following
        legislation of the country where the operator is                      period:
        establishing its presence                          Yes
                                                                      3.2.4   Respond before 11:00 am (local time) the next
2.5.3   The limit of weight and size of an item is in                         business day if inquiries are received outside
        accordance with article 11 A of the EMS                               business hours                                      No
        Standard Agreement                                 Yes
                                                                              If no, the response is provided in the following
        Weight:                                                               period:
                                                                      3.2.5   Respond to inquiries concerning other EMS
        Dimensions:
                                                                              items for which no electronic record is available
                                                                              within 7 days                                       Yes
2.6     Tracking
                                                                      3.2.6   Respond for confirmation of delivery by fax or e-
2.6.1   Tracking is provided                                                  mail within 48 hours of receipt of request        Yes
                                                           Yes
                                                                      3.2.7   Provide a WPOD (written proof of delivery) upon
2.6.2   If yes, tracking is available throughout the
                                                                              request                                         Yes
        country                                            Yes
                                                                              If yes, the WPOD includes the following details
        If no, which regions are not covered by Tracking
                                                                              Date of delivery
3       Customer Service                                                                                                          Yes
                                                                              Time of delivery
3.1     Customer Service                                                                                                          Yes
                                                                              Name of the recipient
3.1.1   An on-line Track & Trace system is provided                                                                               Yes
                                                           Yes
                                                                              Signature of recipient
        If yes, the website                                                                                                       Yes
        address for tracking is:     http://www.canadapost.ca/...
                                                                              If yes, the WPOD is provided within three
        If an online Track & Trace                                            business days                                       Yes
        system is provided, it is
                                                                              If no, is provided within:
        available in the following
        languages :                English, French                            If a WPOD is provided, records are retained for
                                                                              the following period




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.08]
Page: [CAA - Canada Post Corporation] 2 of 5
                                                                                                                               CA - Canada
Canada Post Corporation                                                                                                                  CAA

3.3     Call Centres                                                       4.1.2   Comment:                      The 2009 SDR average value
                                                                                                                 published in International
3.3.1   Customer service to operators                                                                            Bureau circular number 339 of
                                                                                                                 22 December 2008 was used
        Name                                                                                                     for the SDR conversion in this
                                       Canada Post Call Centre
                                                                                                                 table.
        Address and street no.         2701 Riverside Drive Suite
                                                                           4.1.3   National customs
                                       C0083
                                                                                   authority website             http://www.cbsa-asfc.gc.c...
        City and Post code
                                                                           4.1.4   A customs broker is used
                                                                                                                                        No
        Telephone
                                       (+1 613) 734 90 65                          If yes, the customs broker contact information is:
        Fax
                                       (+1 613) 734 99 60                          Name:
        E-mail
                                       canems9@canadapost.ca                       Address:
        Website
                                       www.canadapost.ca...                        Telephone number:
        Hours/days of Operation
                                                                                   Fax number:
        (local time)
        Languages                                                                  E-mail:
                                       English, French
3.3.2   Customer service to customers                                      4.1.5   The addressee is charged for the presentation
                                                                                   of the item to Customs                               No
        Name
                                       Emergency contact                           If yes, just for items subject to duty
                                                                                                                                        No
        Address and street no.         2701 Riverside Drive Suite
                                                                                   The rate is:
                                       C0083
        City and Post code                                                         Local currency
                                       OTTAWA ON K1A 0B1
        Telephone                                                                  SDR

        Fax                                                                4.1.6   The addressee is charged for the customs
                                                                                   clearance                                            Yes
        E-mail
                                       canems9@canadapost.ca                       If yes, just for items subject to duty
                                                                                                                                        Yes
        Website
                                       www.canadapost.ca...                        The rate is:
        Hours/days of Operation
                                                                                   Local currency
        (local time)                                                                                             8.00 CAD
        Languages                                                                  SDR
                                       English, French                                                           4.96
3.4     Liability                                                          4.1.7   The origin operator is charged for the
                                                                                   presentation of the item to Customs:                 No
3.4.1   Indemnity is paid to the administration of origin
                                                                                   If yes, just for items subject to duty
        in event of loss, theft or damage to inward EMS                                                                                 No
        items                                                  No
                                                                                   The rate is:
        For documents
                                                                                   Local currency
        For merchandise
                                                                                   SDR
        If not, the limit amount is:
                                                                           4.1.8   The origin operator is charged for the customs
        If indemnity is paid to the administration of origin                       clearance:                                           No
        in event of loss, theft or damage to inward EMS
                                                                                   If yes, just for items subject to duty
        items, the claim from the origin operator is                                                                                    No
        accepted within three months from the date of
                                                                                   The rate is:
        event D                                              No
        If not, the time limit to accept the claim is:                             Local currency

        The indemnity is not paid to all administration of                         SDR
        origin in event of loss, theft or damage to inward
        EMS items, but is subject to bilateral agreement Yes               4.1.9   Local customs contacts:
4       Customs
                                                                                   Location                      Canada Border Services
                                                                                                                 Agency (CBSA)
4.1.1   Items exempt from customs duty and required documents
                                                                                   Telephone
                                                         See annex pages
                                                                                   Fax
                                                                                                                 (+1 613) 952 21 34


Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.08]
Page: [CAA - Canada Post Corporation] 3 of 5
                                                                                                                          CA - Canada
Canada Post Corporation                                                                                                          CAA

        National customs                                                  8.1   Inbound OE
        authority website             http://www.cbsa-asfc.gc.c...
                                                                                Location
        E-mail                                                                                            Montreal
                                                                                OE Code
        Hours/days of operation                                                                           CAYMQA
        (local time)
                                                                                Telephone
5       Delivery Payments                                                                                 (+1 514) 342 3869
                                                                                Mobile Phone
5.1     Operate a two-tier system
                                                             No
                                                                                Fax
        Documents:
                                                                                E-mail
        Merchandise:
                                                                                Location
        If no, the single rate per item is:                                                               Toronto
                                                                                OE Code
5.2     Imbalance compensation        * 5.1 The single rate per item is                                   CAYTOA
        payment per item:             subject to bilateral agreement            Telephone
                                                                                                          (+1 905) 206 6107
6       Other services
                                                                                Mobile Phone
6.1     À Découvert Service
                                                                                Fax
6.1.1   À découvert service is available
                                                             No                 E-mail
6.2     Cash-on-Delivery
                                                                                Location
                                                                                                          Vancouver
6.2.1   A COD service is available
                                                             No                 OE Code
                                                                                                          CAYVRA
6.3     Time-Certain Service
                                                                                Telephone
                                                                                                          (+1 604) 482 4240
6.3.1   An inward time-certain service is available
                                                             No                 Mobile Phone
6.4     Inward Multi parcels shipments (MPS) in EMS
                                                                                Fax
6.4.1   An inward Multi parcels shipments (MPS) in
                                                                                E-mail
        EMS is available                                     No
6.5     Receiver-pays Service                                             8.2   Bilateral or Standard Agreement contact

6.5.1   A receiver- pays service in EMS is available                            Title, Name
                                                             No                                           Ms. Sarah Lyall
7       Standard Agreement                                                      Function                  Manager, International Trade &
                                                                                                          Business Development
7.1     Administration is signatory of the EMS Standard
                                                                                Address and street no.    2701 Prom Riverside Drive
        Agreement                                       Yes
                                                                                                          Suite/Bureau N0260
        If yes, the EMS Standard Agreement was
                                                                                City and Post code
        signed on a multilateral basis                       No                                           OTTAWA ON K1A 0B1
        If no, the EMS Standard Agreement was signed                            Country
        on a bilateral basis                         Yes                                                  Canada

        If yes, since:                                                          Telephone
                                      2004-05-13                                                          (+1 613) 734 9595

8       Contacts                                                                Mobile Phone

                                                                                Fax
                                                                                                          (+1 613) 734 9793
                                                                                E-mail
                                                                                                          sarah.lyall@canadapost.ca
                                                                                After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.08]
Page: [CAA - Canada Post Corporation] 4 of 5
                                                                                                                 CA - Canada
Canada Post Corporation                                                                                                    CAA

8.3     A Découvert services contact                                 8.5   Emergency contact

        Title, Name                                                        Title, Name

        Function                                                           Function

        Address and street no.                                             Address and street no.   National Control Centre. For
                                                                                                    Operational matters (24 hours)
        City and Post code                                                                          Telephone:
                                                                                                    (+1 613)734 8765
        Country                                                                                     Fax:
                                                                                                    (+1 613)734 7272
        Telephone                                                                                   ncc.officer@canadapost.ca

        Mobile Phone                                                                                Mr. Corey Pelow Manager,
                                                                                                    International Claims.
        Fax                                                                                         2701 Riverside Drive Suite
                                                                                                    C0083
        E-mail                                                                                      Telephone:
                                                                                                    (+1 613)734 6856
        After hours telephone                                                                       Fax:
                                                                                                    (+1 613)734 9960
8.4     Operational Contact                                                                         canems9@canadapost.ca
        Title, Name                                                        City and Post code
                                    Mrs. Lois Young
        Function                    Manager, International Mail            Country
                                    Operations Service & Quality
                                                                           Telephone
        Address and street no.
                                    2701 Riverside Dr. Suite N0140
                                                                           Mobile Phone
        City and Post code
                                    OTTAWA ON K 1A 0B1
                                                                           Fax
        Country
                                    Canada
                                                                           E-mail
        Telephone
                                    (+1 613) 734 8665
                                                                           After hours telephone
        Mobile Phone

        Fax
                                    (+1 613) 734 7272
        E-mail
                                    lois.young@canadapost.ca
        After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.08]
Page: [CAA - Canada Post Corporation] 5 of 5
                                                                                                              KY - Cayman Islands
Cayman Islands Post Office                                                                                                      KYA

1       Operator Details                                             2.4     Delivery Offices

1.1     Country or territory name                                    2.4.1   Validated delivery standards
                                    Cayman Islands                                                                            Yes
1.2     Geographical location       North America, Central America           Date of last update
                                                                                                           2009-04-01
                                    and Caribbean
                                                                     2.4.2   Custom clearance average time for:
1.3     Operator name
                                    Cayman Islands Post Office
                                                                             Items subject to duty
1.4     ISO-code                                                                                                              2 Hours
                                    KY
                                                                             Items not subject to duty
1.5     Member of EMS Cooperative                                                                                             1 Hours
                                                            Yes
                                                                     2.4.3   Comment
1.6     EMS Delivery Agent
                                                            No
                                                                     2.4.4   Delivery standards
1.10    Quartely credit indicator
        for EMS Operational
                                                                                                                        See annex pages
        Guide updates               Q4Y10
Comments                                                             2.4.5   Table list of locations not covered
2       Delivery Services
                                                                       Zip code                 Location
2.1     Coverage

2.1.1   Entire territory
                                                            Yes
2.2     Delivery
                                                                     2.4.6   Days of the week on which EMS items are delivered
2.2.1   To customer’s address for documents and
        merchandise                                         No               Monday
                                                                                                                              Yes
        If no, to customer’s address for documents                           Tuesday
                                                            Yes                                                               Yes
2.2.2   To a P.O. Box                                                        Wednesday
                                                            Yes                                                               Yes
2.2.3   To a Post Office counter                                             Thursday
                                                            Yes                                                               Yes
2.2.4   At office of exchange                                                Friday
                                                            Yes                                                               Yes
2.2.5   At customs office                                                    Saturday
                                                            Yes                                                               No
2.2.6   The customer is notified of the item’s arrival by                    Sunday
        telephone or other means before the first                                                                             No
        attempt of delivery                                 Yes      2.4.6.1 Comment
        If yes, delivery details are made with the
        addressee by telephone before the first attempt              2.4.7   National holidays on which EMS items are not delivered
        of delivery                                         Yes
                                                                                                                        See annex pages
        If yes, the addressee can request that delivery
        be made to an alternative address                   Yes
2.2.7   How many attempts at
        delivery are made           3
2.3     Undeliverable Items
                                    No
2.3.1   When the item cannot be delivered at the first
        attempt, a notice is left                           Yes
2.3.2   A second attempt at delivery is available upon
        request                                             Yes
2.3.3   An undeliverable EMS item is held back for a
        period of seven days, providing the addressee
        the opportunity to collect the item                 Yes




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.05]
Page: [KYA - Cayman Islands Post Office] 1 of 5
                                                                                                              KY - Cayman Islands
Cayman Islands Post Office                                                                                                         KYA

2.5     Admissibility of items                                        3.2     Customer service to operators

2.5.1   Prohibited items are on the UPU list of                       3.2.1   Rugby System user
                                                                                                                                  Yes
        Prohibited items                                   Yes
                                                                      3.2.2   Time period for acceptance of inquiries after the
        Link to the UPU website's List of Prohibited Articles
                                                                              delivery or return of the item:
2.5.2   When an item containing an article prohibited under article   3.2.3   Respond within three hours to an inquiry during
        10 of EMS Standard Agreement has been wrongly admitted                operating hours from an origin operator, or the
        to the operator, the following actions take place:                    addressee, about the status of any item posted
                                                                              during the preceding four months for which
2.5.2.1 The item is returned to the operator of origin
                                                           No                 electronic records are available                    Yes
        If not, the item is dealt with according to the               3.2.4   Respond before 11:00 am (local time) the next
        legislation of the country where the operator is                      business day if inquiries are received outside
        establishing its presence                          Yes                business hours                                      Yes
2.5.3   The limit of weight and size of an item is in                 3.2.5   Respond to inquiries concerning other EMS
        accordance with article 11 A of the EMS                               items for which no electronic record is available
        Standard Agreement                                 No                 within 7 days                                       Yes
        If not, the limits are:                                       3.2.6   Respond for confirmation of delivery by fax or e-
                                                                              mail within 48 hours of receipt of request        Yes
        Weight:
                                     10 Kgs or 22 lbs                 3.2.7   Provide a WPOD (written proof of delivery) upon
                                                                              request                                         Yes
        Dimensions:                  Length: 106.68cm (3'6")
                                     Combined length & girth:                 If yes, the WPOD includes the following details
                                     200.66cm
                                     (6'7")                                   Date of delivery
                                                                                                                                  Yes
2.6     Tracking
                                                                              Time of delivery
                                                                                                                                  Yes
2.6.1   Tracking is provided
                                                           No                 Name of the recipient
                                                                                                                                  Yes
        If no, which regions are not covered by Tracking
                                                                              Signature of recipient
                                                                                                                                  Yes
3       Customer Service
                                                                              If yes, the WPOD is provided within three
                                                                              business days                                       Yes
3.1     Customer Service
                                                                              If no, is provided within:
3.1.1   An on-line Track & Trace system is provided
                                                           No                 If a WPOD is provided, records are retained for
                                                                              the following period




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.05]
Page: [KYA - Cayman Islands Post Office] 2 of 5
                                                                                                                KY - Cayman Islands
Cayman Islands Post Office                                                                                                           KYA

3.3     Call Centres                                                  4.1.2   Comment:                      1. Duty free for gifts are
                                                                                                            calculated by adding value of
3.3.1   Customer service to operators                                                                       the item & shipping. If above
                                                                                                            $50, then the duty will be
        Name                                                                                                charged on the difference minus
                                    Grand Cayman Postal Service
                                                                                                            the $50.
        Address and street no.      Airport Post Office and Mail                                            2. Samples are duty free only if
                                    Processing Center                                                       not to be sold.
                                    136 Dorcy Drive
                                                                      4.1.3   National customs
        City and Post code                                                    authority website             www.customs.gov.ky...
                                    Grand Cayman KY1-1000
        Telephone                                                     4.1.4   A customs broker is used
                                    1 (345) 949-6777                                                                               No

        Fax                                                                   If yes, the customs broker contact information is:
                                    1 (345) 945-6876
        E-mail                                                                Name:
                                    cipoinquiries@gov.ky
        Website                                                               Address:
                                    www.caymanpost.gov.ky...
        Hours/days of Operation                                               Telephone number:
        (local time)
                                                                              Fax number:
        Languages
                                    English
                                                                              E-mail:
3.3.2   Customer service to customers
                                                                      4.1.5   The addressee is charged for the presentation
        Name                                                                  of the item to Customs                               Yes
                                    Airport Post Office / GPO
        Address and street no.                                                If yes, just for items subject to duty
                                    136 Dorcey Drive                                                                               Yes

        City and Post code                                                    The rate is:
                                    Grand Cayman KY1-1000
        Telephone                                                             Local currency
                                    1 (345) 949-6777                                                        1.00 KYD

        Fax                                                                   SDR
                                    1 (345) 945-6876                                                        0.82

        E-mail                                                        4.1.6   The addressee is charged for the customs
                                    cipoinquiries@gov.ky                      clearance                                            Yes
        Website                                                               If yes, just for items subject to duty
                                    www.caymanpost.gov.ky...                                                                       Yes
        Hours/days of Operation                                               The rate is:
        (local time)
        Languages                                                             Local currency
                                    English                                                                 3.00 KYD

3.4     Liability                                                             SDR
                                                                                                            2.46

3.4.1   Indemnity is paid to the administration of origin             4.1.7   The origin operator is charged for the
        in event of loss, theft or damage to inward EMS                       presentation of the item to Customs:                 No
        items                                               Yes               If yes, just for items subject to duty
                                                                                                                                   No
        For documents
                                    27.00 KYD                                 The rate is:
        For merchandise
                                    36.00 KYD                                 Local currency
        If yes, does the amount correspond to the origin
                                                                              SDR
        administration`s indemnity to the sender of the
        item                                             Yes
                                                                      4.1.8   The origin operator is charged for the customs
        If indemnity is paid to the administration of origin                  clearance:                                           No
        in event of loss, theft or damage to inward EMS
                                                                              If yes, just for items subject to duty
        items, the claim from the origin operator is                                                                               No
        accepted within three months from the date of
                                                                              The rate is:
        event D                                              Yes
        The indemnity is not paid to all administration of                    Local currency
        origin in event of loss, theft or damage to inward
        EMS items, but is subject to bilateral agreement Yes                  SDR
4       Customs
                                                                      4.1.9   Local customs contacts:
4.1.1   Items exempt from customs duty and required documents
                                                                              Location                      Customs Headquarters, PO
                                                                                                            BOX 898 Grand Cayman KYI -
                                                    See annex pages
                                                                                                            1103
                                                                              Telephone
                                                                                                            (+345) 949 4579 / 2473

Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.05]
Page: [KYA - Cayman Islands Post Office] 3 of 5
                                                                                                           KY - Cayman Islands
Cayman Islands Post Office                                                                                                     KYA

        Fax                                                           8.2   Bilateral or Standard Agreement contact
                                     (+345) 945 1573
        National customs authority website                                  Title, Name
                                                                                                      Ms. Sheena Glasgow
        E-mail                                                              Function
                                                                                                      Postmaster General
        Hours/days of operation                                             Address and street no.    General Post Office,
        (local time)                                                                                  Cayman Islands Postal Service
5       Delivery Payments                                                   City and Post code
                                                                                                      Grand Cayman KY1-1100
5.1     Operate a two-tier system                                           Country
                                                          No                                          Cayman Island
        Documents:                                                          Telephone
                                                                                                      (+345) 949 2474
        Merchandise:                                                        Mobile Phone

        If no, the single rate per                                          Fax
                                                                                                      (+345) 946 1246
        item is:                     7.00 SDR
                                                                            E-mail
5.2     Imbalance compensation payment per item:                                                      sheena.glasgow@gov.ky
                                                                            After hours telephone
6       Other services
                                                                      8.3   A Découvert services contact
6.1     À Découvert Service
                                                                            Title, Name
6.1.1   À découvert service is available
                                                          No
                                                                            Function
6.2     Cash-on-Delivery
                                                                            Address and street no.
6.2.1   A COD service is available
                                                          No
                                                                            City and Post code
6.3     Time-Certain Service
                                                                            Country
6.3.1   An inward time-certain service is available
                                                          No
                                                                            Telephone
6.4     Inward Multi parcels shipments (MPS) in EMS
                                                                            Mobile Phone
6.4.1   An inward Multi parcels shipments (MPS) in
        EMS is available                                  No
                                                                            Fax
6.5     Receiver-pays Service
                                                                            E-mail
6.5.1   A receiver- pays service in EMS is available
                                                          No
                                                                            After hours telephone
7       Standard Agreement
                                                                      8.4   Operational Contact
7.1     Administration is signatory of the EMS Standard
        Agreement                                       Yes                 Title, Name
                                                                                                      Edward Rasiulis
        If yes, the EMS Standard Agreement was
                                                                            Function                  Assistant Postmaster General,
        signed on a multilateral basis                    Yes
                                                                                                      Regulatory & International
        If yes, since:                                                                                Relations
                                     2009-12-17
        If no, the EMS Standard Agreement was signed                        Address and street no.    Airport Post Office and Mail
        on a bilateral basis                                                                          Processing Center.
                                                     No
                                                                                                      136 Dorcy Drive
8       Contacts
                                                                            City and Post code
                                                                                                      Grand Cayman KY1-1000
8.1     Inbound OE
                                                                            Country
                                                                                                      Cayman Island
        Location
                                     Cayman Islands Postal Services         Telephone
                                                                                                      (+345) 814-6452
        OE Code
                                     KYGCMA                                 Mobile Phone
        Telephone
                                     1 (345) 949 6777 / 6875                Fax
                                                                                                      (+345) 945 6876
        Mobile Phone
                                                                            E-mail
                                                                                                      Edward.Rasiulis@gov.ky
        Fax
                                     1 (345) 945 6876                       After hours telephone
        E-mail
                                     cipoexpressmail@gov.ky




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.05]
Page: [KYA - Cayman Islands Post Office] 4 of 5
                                                                     KY - Cayman Islands
Cayman Islands Post Office                                                         KYA

8.5     Emergency contact

        Title, Name
                                    Lloyd McField
        Function
                                    Mails Manager
        Address and street no.      Senior manager who may be
                                    contacted in an
                                    emergency or for questions the
                                    Call Center is
                                    unable to handle.
        City and Post code

        Country
                                    Caymand Islands
        Telephone
                                    (+345) 945 6875
        Mobile Phone

        Fax
                                    (+345) 945 6976
        E-mail
                                    lloyd.mcfield@gov.ky
        After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.05]
Page: [KYA - Cayman Islands Post Office] 5 of 5
                                                                                                                         CO - Colombia
Servicios Postales Nacionales, CO                                                                                                    COA

1       Operator Details                                               2.4.5   Table list of locations not covered

1.1     Country or territory name                                          Zip code               Location
                                    Colombia
1.2     Geographical location
                                    South America
1.3     Operator name               Servicios Postales Nacionales,     2.4.6   Days of the week on which EMS items are delivered
                                    CO
1.4     ISO-code                                                               Monday
                                    CO                                                                                              Yes
1.5     Member of EMS Cooperative                                              Tuesday
                                                            Yes                                                                     Yes
1.6     EMS Delivery Agent                                                     Wednesday
                                                            No                                                                      Yes
1.10    Quartely credit indicator                                              Thursday
                                                                                                                                    Yes
        for EMS Operational
        Guide updates               Q3Y10                                      Friday
                                                                                                                                    Yes
Comments
                                                                               Saturday
                                                                                                                                    Yes
2       Delivery Services
                                                                               Sunday
                                                                                                                                    No
2.1     Coverage
                                                                       2.4.6.1 Comment
2.1.1   Entire territory
                                                            Yes        2.4.7   National holidays on which EMS items are not delivered
2.2     Delivery
                                                                                                                              See annex pages
2.2.1   To customer’s address for documents and
        merchandise                                         Yes        2.5     Admissibility of items
2.2.2   To a P.O. Box                                                  2.5.1   Prohibited items are on the UPU list of
                                                            Yes
                                                                               Prohibited items                                     Yes
2.2.3   To a Post Office counter
                                                            Yes                Link to the UPU website's
2.2.4   At office of exchange                                                  List of Prohibited Articles http://www.upu.int/custom...
                                                            Yes
                                                                       2.5.2   When an item containing an article prohibited under article
2.2.5   At customs office                                                      10 of EMS Standard Agreement has been wrongly admitted
                                                            No
                                                                               to the operator, the following actions take place:
2.2.6   The customer is notified of the item’s arrival by
        telephone or other means before the first                      2.5.2.1 The item is returned to the operator of origin
                                                                                                                                    No
        attempt of delivery                                 No
                                                                               If not, the item is dealt with according to the
2.2.7   How many attempts at                                                   legislation of the country where the operator is
        delivery are made           2                                          establishing its presence                            Yes
2.3     Undeliverable Items                                            2.5.3   The limit of weight and size of an item is in
                                    No
                                                                               accordance with article 11 A of the EMS
2.3.1   When the item cannot be delivered at the first                         Standard Agreement                                   No
        attempt, a notice is left                           Yes
                                                                               If not, the limits are:
2.3.2   A second attempt at delivery is available upon
        request                                             Yes                Weight:
                                                                                                             50.00 kg
2.3.3   An undeliverable EMS item is held back for a
        period of seven days, providing the addressee                          Dimensions:
                                                                                                             1.50 metres
        the opportunity to collect the item                 No
                                                                       2.6     Tracking
        If no, the retention period for undeliverable items
        is:                                                 3 Days     2.6.1   Tracking is provided
                                                                                                                                    Yes
2.4     Delivery Offices
                                                                       2.6.2   If yes, tracking is available throughout the
2.4.1   Validated delivery standards                                           country                                              Yes
                                                            Yes
                                                                               If no, which regions are not covered by Tracking
        Date of last update
                                    2008-06-09
                                                                       3       Customer Service
2.4.2   Custom clearance average time for:
                                                                       3.1     Customer Service
        Items subject to duty
                                                            24 Hours
                                                                       3.1.1   An on-line Track & Trace system is provided
        Items not subject to duty                                                                                                   Yes
                                                            12 Hours
                                                                               If yes, the website
2.4.3   Comment                                                                address for tracking is:      http://www.4-72.com.co/co...
2.4.4   Delivery standards                                                     If an online Track & Trace
                                                                               system is provided, it is
                                                    See annex pages            available in the following
                                                                               languages :                English, Others : Spanish
Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.30]
Page: [COA - Servicios Postales Nacionales, CO] 1 of 4
                                                                                                                        CO - Colombia
Servicios Postales Nacionales, CO                                                                                                    COA

3.2     Customer service to operators                                3.3     Call Centres

3.2.1   Rugby System user                                            3.3.1   Customer service to operators
                                                            Yes
3.2.2   Time period for acceptance of inquiries after the                    Name                          Servicios Postales Nacionales
        delivery or return of the item:                   48 Hours                                         S.A / 4-72 La Red Postal de
                                                                                                           Colombia
3.2.3   Respond within three hours to an inquiry during
        operating hours from an origin operator, or the                      Address and street no.
                                                                                                           Diágonal 25G # 95A - 55
        addressee, about the status of any item posted
        during the preceding four months for which                           City and Post code
                                                                                                           BOGOTA - 11001
        electronic records are available                    Yes
                                                                             Telephone
3.2.4   Respond before 11:00 am (local time) the next                                                      (+571) 419 92 99
        business day if inquiries are received outside
                                                                             Fax
        business hours                                      Yes                                            (+571) 419 92 92 ext.8232
3.2.5   Respond to inquiries concerning other EMS                            E-mail
                                                                                                           servicioalcliente@4-72.com.co
        items for which no electronic record is available
        within 7 days                                       Yes              Website
                                                                                                           www.4-72.com.co...
3.2.6   Respond for confirmation of delivery by fax or e-
                                                                             Hours/days of Operation
        mail within 48 hours of receipt of request        Yes                (local time)
3.2.7   Provide a WPOD (written proof of delivery) upon
                                                                             Languages
        request                                         Yes                                                English, Others : Spanish
        If yes, the WPOD includes the following details              3.3.2   Customer service to customers

        Date of delivery                                                     Name                          4-72 La Red Postal de
                                                            Yes                                            Colombia
        Time of delivery
                                                            Yes              Address and street no.
                                                                                                           Diágonal 25G # 95A-55
        Name of the recipient
                                                            Yes              City and Post code
                                                                                                           BOGOTA - 11001
        Signature of recipient
                                                            Yes              Telephone
                                                                                                           (+571) 419 92 92 ext.1263
        If yes, the WPOD is provided within three
                                                                             Fax
        business days                                       Yes                                            (+571) 419 92 92 ext.8232
        If no, is provided within:                                           E-mail
                                                                                                           servicioalcliente@4-72.com.co
        If a WPOD is provided, records are retained for                      Website
                                                                                                           www.4-72.com.co...
        the following period
                                                                             Hours/days of Operation
                                                                             (local time)
                                                                             Languages
                                                                                                           English : Spanish
                                                                     3.4     Liability

                                                                     3.4.1   Indemnity is paid to the administration of origin
                                                                             in event of loss, theft or damage to inward EMS
                                                                             items                                                  Yes
                                                                             For documents

                                                                             For merchandise

                                                                             If yes, does the amount correspond to the origin
                                                                             administration`s indemnity to the sender of the
                                                                             item                                             No
                                                                             If indemnity is paid to the administration of origin
                                                                             in event of loss, theft or damage to inward EMS
                                                                             items, the claim from the origin operator is
                                                                             accepted within three months from the date of
                                                                             event D                                              No
                                                                             If not, the time limit to accept the claim is:

                                                                             The indemnity is not paid to all administration of
                                                                             origin in event of loss, theft or damage to inward
                                                                             EMS items, but is subject to bilateral agreement No
                                                                     4       Customs

                                                                     4.1.1   Items exempt from customs duty and required documents

                                                                                                                              See annex pages

Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.30]
Page: [COA - Servicios Postales Nacionales, CO] 2 of 4
                                                                                                                        CO - Colombia
Servicios Postales Nacionales, CO                                                                                                    COA

4.1.2   Comment:                      BOOKS are exempt from                     National customs
                                      customs duty.                             authority website            http://www.dian.gov.co...
                                                                                E-mail
                                      A customs broker is used, when                                         mauricio.chaparro@dian.gov.co
                                      the EMS is declared for more              Hours/days of operation
                                      than USD 2.000 or its weight is           (local time)
                                      more than 50Kg.
                                                                        5       Delivery Payments
4.1.3   National customs
        authority website             http://www.dian.gov.co...         5.1     Operate a two-tier system
                                                                                                                                   No
4.1.4   A customs broker is used
                                                             No                 Documents:
        If yes, the customs broker contact information is:
                                                                                Merchandise:
        Name:
                                                                                If no, the single rate per
        Address:                                                                item is:                     5.00 SDR
                                                                        5.2     Imbalance compensation payment per item:
        Telephone number:
                                                                        6       Other services
        Fax number:
                                                                        6.1     À Découvert Service
        E-mail:
                                                                        6.1.1   À découvert service is available
4.1.5   The addressee is charged for the presentation                                                                              No
        of the item to Customs                               No         6.2     Cash-on-Delivery
        If yes, just for items subject to duty
                                                             No         6.2.1   A COD service is available
                                                                                                                                   No
        The rate is:
                                                                        6.3     Time-Certain Service
        Local currency
                                                                        6.3.1   An inward time-certain service is available
                                                                                                                                   No
        SDR
                                                                        6.4     Inward Multi parcels shipments (MPS) in EMS
4.1.6   The addressee is charged for the customs
        clearance                                            No         6.4.1   An inward Multi parcels shipments (MPS) in
                                                                                EMS is available                                   No
        If yes, just for items subject to duty
                                                             No         6.5     Receiver-pays Service
        The rate is:
                                                                        6.5.1   A receiver- pays service in EMS is available
                                                                                                                                   No
        Local currency
                                      0.00 COP                          7       Standard Agreement
        SDR
                                                                        7.1     Administration is signatory of the EMS Standard
4.1.7   The origin operator is charged for the                                  Agreement                                       Yes
        presentation of the item to Customs:                 No                 If yes, the EMS Standard Agreement was
        If yes, just for items subject to duty                                  signed on a multilateral basis                     No
                                                             No
                                                                                If no, the EMS Standard Agreement was signed
        The rate is:                                                            on a bilateral basis                         Yes
        Local currency                                                          If yes, since:
                                                                                                             2008-08-28
        SDR                                                             8       Contacts

4.1.8   The origin operator is charged for the customs                  8.1     Inbound OE
        clearance:                                           No
                                                                                Location                     4-72 La Red Postal de
        If yes, just for items subject to duty                                                               Colombia
                                                             No
        The rate is:                                                            OE Code
                                                                                                             BOG
        Local currency                                                          Telephone
                                                                                                             (+571) 419 92 92 Ext 8265
        SDR                                                                     Mobile Phone
                                                                                                             (+571) 3176668828
4.1.9   Local customs contacts:                                                 Fax
                                                                                                             (+571) 419 92 92 Ext 8164
        Location                      Aeropuerto Internacional                  E-mail
                                                                                                             Upad.bogota@4-72.com.co
                                      Módulo de Carga 1, oficinas de
                                      la DIAN
        Telephone
                                      (+571) 413 82 80
        Fax
                                     (+571) 413 82 80
Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.30]
Page: [COA - Servicios Postales Nacionales, CO] 3 of 4
                                                                                                              CO - Colombia
Servicios Postales Nacionales, CO                                                                                         COA

8.2    Bilateral or Standard Agreement contact                      8.5   Emergency contact

       Title, Name                                                        Title, Name
                                  Mr. Alvaro Serrano                                               Mr. Alvaro Serrano
       Function                                                           Function
                                  International Logistics Manager                                  International Logistics Manager
       Address and street no.                                             Address and street no.
                                  Diagonal 25G No. 95A – 55                                        Diagonal 25G No. 95A - 55
       City and Post code                                                 City and Post code
                                  BOGOTA                                                           BOGOTA
       Country                                                            Country
                                  Colombia                                                         Colombia
       Telephone                                                          Telephone
                                  (+57 1) 419 92 92 ext 8148                                       (+571) 419 92 92 ext 8148
       Mobile Phone                                                       Mobile Phone
                                  (+57 1) 3174418614                                               (+57 1) 3174418614
       Fax                                                                Fax
                                  (+57 1) 419 92 92 ext 8164                                       (+571) 419 92 92 ext 8164
       E-mail                                                             E-mail
                                  alvaro.serrano@4-72.com.co                                       alvaro.serrano@4-72.com.co
       After hours telephone                                              After hours telephone

8.3    A Découvert services contact

       Title, Name
                                  Mr. Alvaro Serrano
       Function                   International Logistics
                                  Professional
       Address and street no.
                                  Diagonal 25G No. 95A- 55
       City and Post code
                                  BOGOTA
       Country
                                  Colombia
       Telephone
                                  (+57 1) 419 92 92 ext 8148
       Mobile Phone
                                  (+571) 3176669065
       Fax
                                  (+571) 3176669065
       E-mail
                                  alvaro.serrano@4-72.com.co
       After hours telephone

8.4    Operational Contact

       Title, Name
                                  Mr. Alvaro Serrano
       Function                   International Logistics
                                  Professional
       Address and street no.
                                  Diagonal 25G No. 95A- 55
       City and Post code
                                  BOGOTA
       Country
                                  Colombia
       Telephone
                                  (+57 1) 419 92 92 ext 8148
       Mobile Phone
                                  (+571) 3176669065
       Fax
                                  (+571) 3176669065
       E-mail
                                  alvaro.serrano@4-72.com.co
       After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.30]
Page: [COA - Servicios Postales Nacionales, CO] 4 of 4
                                                                                                                     CR - Costa Rica
CORREOS DE COSTA RICA S.A                                                                                                             CRA

1       Operator Details                                              2.4     Delivery Offices

1.1     Country or territory name                                     2.4.1   Validated delivery standards
                                    Costa Rica                                                                                   Yes
1.2     Geographical location       North America, Central America            Date of last update
                                                                                                            2010-04-21
                                    and Caribbean
                                                                      2.4.2   Custom clearance average time for:
1.3     Operator name               CORREOS DE COSTA RICA
                                    S.A
                                                                              Items subject to duty
1.4     ISO-code                                                                                                                 12 Hours
                                    CR
                                                                              Items not subject to duty
1.5     Member of EMS Cooperative                                                                                                12 Hours
                                                            Yes
                                                                      2.4.3   Comment
1.6     EMS Delivery Agent
                                                            No
                                                                      2.4.4   Delivery standards
1.10    Quartely credit indicator
        for EMS Operational                                                                                               See annex pages
        Guide updates               Q3Y10
Comments                                                              2.4.5   Table list of locations not covered

2       Delivery Services                                               Zip code                 Location
2.1     Coverage

2.1.1   Entire territory                                              2.4.6   Days of the week on which EMS items are delivered
                                                            Yes
2.2     Delivery                                                              Monday
                                                                                                                                 Yes
2.2.1   To customer’s address for documents and                               Tuesday
        merchandise                                         Yes                                                                  Yes
2.2.2   To a P.O. Box                                                         Wednesday
                                                            No                                                                   Yes
2.2.3   To a Post Office counter                                              Thursday
                                                            No                                                                   Yes
2.2.4   At office of exchange                                                 Friday
                                                            No                                                                   Yes
2.2.5   At customs office                                                     Saturday
                                                            Yes                                                                  No
2.2.6   The customer is notified of the item’s arrival by                     Sunday
                                                                                                                                 No
        telephone or other means before the first
        attempt of delivery                                 Yes       2.4.6.1 Comment
        If yes, delivery details are made with the                    2.4.7   National holidays on which EMS items are not delivered
        addressee by telephone before the first attempt
        of delivery                                         Yes                                                           See annex pages
        If yes, the addressee can request that delivery
        be made to an alternative address                   Yes       2.5     Admissibility of items
2.2.7   How many attempts at                                          2.5.1   Prohibited items are on the UPU list of
        delivery are made           2                                         Prohibited items                                   Yes
2.3     Undeliverable Items                                                   Link to the UPU website's List of Prohibited Articles
                                    Yes
2.3.1   When the item cannot be delivered at the first                2.5.2   When an item containing an article prohibited under article
        attempt, a notice is left                           Yes               10 of EMS Standard Agreement has been wrongly admitted
2.3.2   A second attempt at delivery is available upon                        to the operator, the following actions take place:
        request                                             Yes       2.5.2.1 The item is returned to the operator of origin
                                                                                                                                 No
2.3.3   An undeliverable EMS item is held back for a
        period of seven days, providing the addressee                         If not, the item is dealt with according to the
        the opportunity to collect the item                 No                legislation of the country where the operator is
                                                                              establishing its presence                          Yes
        If no, the retention period for undeliverable items
        is:                                                 30 Days   2.5.3   The limit of weight and size of an item is in
                                                                              accordance with article 11 A of the EMS
                                                                              Standard Agreement                                 Yes
                                                                              Weight:

                                                                              Dimensions:




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.12]
Page: [CRA - CORREOS DE COSTA RICA S.A] 1 of 4
                                                                                                                       CR - Costa Rica
CORREOS DE COSTA RICA S.A                                                                                                          CRA

2.6     Tracking                                                     3.3     Call Centres

2.6.1   Tracking is provided                                         3.3.1   Customer service to operators
                                                            Yes
2.6.2   If yes, tracking is available throughout the                         Name                          Centro Postal Zapote, San
        country                                             Yes                                            José, Costa Rica
        If no, which regions are not covered by Tracking                     Address and street no.        125 mts sur de la Iglesia de
                                                                                                           Zapote, Correos de Costa Rica,
3       Customer Service                                                                                   San José.
                                                                             City and Post code
3.1     Customer Service                                                                                   San José - 10105
                                                                             Telephone                     800 900 200 / (+506) 2202 29
3.1.1   An on-line Track & Trace system is provided
                                                            Yes                                            21 / 2281 02 27
        If yes, the website                                                  Fax
                                                                                                           (+506) 2281 02 27
        address for tracking is:     http:cs.ipc.be...
                                                                             E-mail                        antencionalcliente@correos.go.
        If an online Track & Trace
                                                                                                           cr / mvega@correos.go.cr
        system is provided, it is
        available in the following                                           Website
                                                                                                           www.correos.go.cr...
        languages :                English : Spanish
                                                                             Hours/days of Operation
3.2     Customer service to operators
                                                                             (local time)
3.2.1   Rugby System user                                                    Languages
                                                            Yes                                            : Spanish
3.2.2   Time period for acceptance of inquiries after the            3.3.2   Customer service to customers
        delivery or return of the item:                   4 Days
                                                                             Name                          Centro Postal Zapote, San
3.2.3   Respond within three hours to an inquiry during
                                                                                                           José, Costa Rica
        operating hours from an origin operator, or the
        addressee, about the status of any item posted                       Address and street no.        125 mts sur de la Iglesia de
        during the preceding four months for which                                                         Zapote, Correos de Costa Rica,
        electronic records are available                    No                                             San Jose.
        If not, the response is provided in the following                    City and Post code
                                                                                                           San José - 10105
        period:                                             4 Days
                                                                             Telephone                     800 900 200 / (+506) 2202 29
3.2.4   Respond before 11:00 am (local time) the next
                                                                                                           21 / 2281 02 27
        business day if inquiries are received outside
        business hours                                      Yes              Fax
                                                                                                           (+506) 2281 02 27
3.2.5   Respond to inquiries concerning other EMS                            E-mail                        antencionalcliente@correos.go.
        items for which no electronic record is available                                                  cr / mvega@correos.go.cr
        within 7 days                                       No
                                                                             Website
        If not, the response is provided in the following                                                  www.correos.go.cr...
        period:                                                              Hours/days of Operation
3.2.6   Respond for confirmation of delivery by fax or e-                    (local time)
        mail within 48 hours of receipt of request        Yes                Languages
                                                                                                           : Spanish
3.2.7   Provide a WPOD (written proof of delivery) upon
        request                                         Yes          3.4     Liability
        If yes, the WPOD includes the following details              3.4.1   Indemnity is paid to the administration of origin
                                                                             in event of loss, theft or damage to inward EMS
        Date of delivery
                                                            Yes              items                                                Yes
        Time of delivery                                                     For documents
                                                            No                                             30.00 SDR
        Name of the recipient                                                For merchandise
                                                            Yes
        Signature of recipient                                               If yes, does the amount correspond to the origin
                                                            No               administration`s indemnity to the sender of the
        If yes, the WPOD is provided within three                            item                                             Yes
        business days                                       Yes              If indemnity is paid to the administration of origin
        If no, is provided within:                                           in event of loss, theft or damage to inward EMS
                                                                             items, the claim from the origin operator is
        If a WPOD is provided, records are retained for                      accepted within three months from the date of
        the following period                                                 event D                                              No
                                                                             If not, the time limit to accept the claim is:       12
                                                                                                                                  Months
                                                                             The indemnity is not paid to all administration of
                                                                             origin in event of loss, theft or damage to inward
                                                                             EMS items, but is subject to bilateral agreement Yes
                                                                     4       Customs

Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.12]
Page: [CRA - CORREOS DE COSTA RICA S.A] 2 of 4
                                                                                                                         CR - Costa Rica
CORREOS DE COSTA RICA S.A                                                                                                              CRA

4.1.1   Items exempt from customs duty and required documents            4.1.9   Local customs contacts:

                                                     See annex pages             Location                     Centro Postal Zapote / Sr.
                                                                                                              Carlos González Rodríguez
4.1.2   Comment:                      Documents: Files $100
                                                                                 Telephone
                                                                                                              (+506) 2234 89 96
                                      Samples: 1 of each type up to
                                                                                 Fax
                                      $100
                                                                                 National customs
                                      Gifts: Clothes declared by $100            authority website            www.hacienda.go.cr...
                                      Merchandise: Medical                       E-mail
                                                                                                              gonzalezrc@hacienda.go.cr
                                      Equipment
                                                                                 Hours/days of operation
4.1.3   National customs                                                         (local time)
        authority website             www.hacienda.go.cr...
                                                                         5       Delivery Payments
4.1.4   A customs broker is used
                                                              Yes
                                                                         5.1     Operate a two-tier system
        If yes, the customs broker contact information is:                                                                            No
                                                                                 Documents:
        Name:                         Since a rotation of personnel
                                      per month exists, there is not a           Merchandise:
                                      Permanent Civil Servant (they
                                      are sent by the Customs office)            If no, the single rate per
        Address:                      125 mts, sur de la Iglesia de              item is:                     8.70 SDR
                                      Zapote, San José.                  5.2     Imbalance compensation payment per item:
        Telephone number:
                                      (506) 2234 89 96                   6       Other services
        Fax number:
                                      (506) 2234 89 96                   6.1     À Découvert Service
        E-mail:
                                                                         6.1.1   À découvert service is available
                                                                                                                                      No
4.1.5   The addressee is charged for the presentation
        of the item to Customs                                Yes        6.2     Cash-on-Delivery
        If yes, just for items subject to duty                           6.2.1   A COD service is available
                                                              No                                                                      No
        The rate is:                                                     6.3     Time-Certain Service
        Local currency                                                   6.3.1   An inward time-certain service is available
                                      72.00 CRC                                                                                       No
        SDR                                                              6.4     Inward Multi parcels shipments (MPS) in EMS
4.1.6   The addressee is charged for the customs                         6.4.1   An inward Multi parcels shipments (MPS) in
        clearance                                             No                 EMS is available                                     No
        If yes, just for items subject to duty                           6.5     Receiver-pays Service
                                                              No
        The rate is:                                                     6.5.1   A receiver- pays service in EMS is available
                                                                                                                                      No
        Local currency                                                   7       Standard Agreement
        SDR                                                              7.1     Administration is signatory of the EMS Standard
                                                                                 Agreement                                       Yes
4.1.7   The origin operator is charged for the
        presentation of the item to Customs:                  No                 If yes, the EMS Standard Agreement was
                                                                                 signed on a multilateral basis                       Yes
        If yes, just for items subject to duty
                                                              No                 If yes, since:
                                                                                                              2009-03-03
        The rate is:
                                                                                 If no, the EMS Standard Agreement was signed
        Local currency                                                           on a bilateral basis                         No
                                                                         8       Contacts
        SDR

4.1.8   The origin operator is charged for the customs
        clearance:                                            No
        If yes, just for items subject to duty
                                                              No
        The rate is:

        Local currency

        SDR

Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.12]
Page: [CRA - CORREOS DE COSTA RICA S.A] 3 of 4
                                                                                                             CR - Costa Rica
CORREOS DE COSTA RICA S.A                                                                                                    CRA

8.1    Inbound OE                                                    8.4   Operational Contact

       Location                                                            Title, Name
                                  Directora EMS                                                     Licda. Cinthya Carvajal Campos
       OE Code                                                             Function
                                  San José - 10105                                                  Directora Servicio EMS
       Telephone                  (+506) 2202 29 00 ext 4310 /             Address and street no.   125 mts sur de la Iglesia de
                                  4311                                                              Zapote, San Jose, Costa Rica.
       Mobile Phone                                                        City and Post code
                                                                                                    San José - 10105
       Fax                                                                 Country
                                  (+506) 2281 22 51                                                 Costa Rica
       E-mail                                                              Telephone                (+506) 2202 29 00 ext 4310-11 /
                                  ccarvajal@correos.go.cr
                                                                                                    2202 29 35
8.2    Bilateral or Standard Agreement contact
                                                                           Mobile Phone
       Title, Name
                                  Mr. Mauricio Rojas Cartin                Fax
                                                                                                    (+506) 2281 22 51
       Function
                                  Director Internacional Relations         E-mail
                                                                                                    ccarvajal@correos.go.cr
       Address and street no.     125 mts sur de la Iglesia
                                                                           After hours telephone
                                  católica, Zapote , San José,
                                  Costa Rica.
                                                                     8.5   Emergency contact
       City and Post code
                                  San José - 10105                         Title, Name
                                                                                                    Licda. Cinthya Carvajal Campos
       Country
                                  Costa Rica                               Function
                                                                                                    Directora Servicio EMS
       Telephone
                                  (+506) 2202 29 13                        Address and street no.   125 mts sur de la Iglesia de
       Mobile Phone                                                                                 Zapote, San Jose, Costa Rica.
                                                                           City and Post code
       Fax                                                                                          San José - 10105
                                  (+506) 2283 60 90
                                                                           Country
       E-mail                                                                                       Costa Rica
                                  mrojas@correos.go.cr
                                                                           Telephone                (+506) 2202 29 00 ext 4310-11 /
       After hours telephone
                                                                                                    2202 29 35
8.3    A Découvert services contact                                        Mobile Phone

       Title, Name                                                         Fax
                                  Ana Maria Leiton                                                  (+506) 2281 22 51
       Function                   Jefe Departamento de Cuentas             E-mail
                                                                                                    ccarvajal@correos.go.cr
                                  Internacionales
                                                                           After hours telephone
       Address and street no.     125 mts sur de la Iglesia de
                                  Zapote, San Jose, Costa Rica.
       City and Post code
                                  San José - 10105
       Country
                                  Costa Rica
       Telephone
                                  (+506) 2202 29 68
       Mobile Phone

       Fax
                                  (+506) 2253 08 41
       E-mail
                                  aleiton@correos.go.cr
       After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.12]
Page: [CRA - CORREOS DE COSTA RICA S.A] 4 of 4
                                                                                                                               CU - Cuba
Empresa de Correos de Cuba                                                                                                         CUA

1       Operator Details                                              2.4     Delivery Offices

1.1     Country or territory name                                     2.4.1   Validated delivery standards
                                     Cuba                                                                                         Yes
1.2     Geographical location        North America, Central America           Date of last update
                                     and Caribbean
                                                                      2.4.2   Custom clearance average time for:
1.3     Operator name
                                     Empresa de Correos de Cuba
                                                                              Items subject to duty
1.4     ISO-code
                                     CU
                                                                              Items not subject to duty
1.5     Member of EMS Cooperative
                                                            Yes
                                                                      2.4.3   Comment
1.6     EMS Delivery Agent
                                                            No
                                                                      2.4.4   Delivery standards
1.10    Quartely credit indicator
        for EMS Operational
                                                                                                                          See annex pages
        Guide updates                Q3Y10
Comments                                                              2.4.5   Table list of locations not covered
2       Delivery Services
                                                                        Zip code                 Location
2.1     Coverage

2.1.1   Entire territory
                                                            Yes
2.2     Delivery

2.2.1   To customer’s address for documents and
        merchandise                                         Yes       2.4.6   Days of the week on which EMS items are delivered
2.2.2   To a P.O. Box                                                         Monday
                                                            Yes                                                                   Yes
2.2.3   To a Post Office counter                                              Tuesday
                                                            Yes                                                                   Yes
2.2.4   At office of exchange                                                 Wednesday
                                                            Yes                                                                   Yes
2.2.5   At customs office                                                     Thursday
                                                            Yes                                                                   Yes
2.2.6   The customer is notified of the item’s arrival by                     Friday
        telephone or other means before the first                                                                                 Yes
        attempt of delivery                                 Yes               Saturday
                                                                                                                                  No
        If yes, delivery details are made with the
        addressee by telephone before the first attempt                       Sunday
                                                                                                                                  No
        of delivery                                         No
                                                                      2.4.6.1 Comment
2.2.7   How many attempts at
        delivery are made            3                                2.4.7   National holidays on which EMS items are not delivered
2.3     Undeliverable Items
                                     Yes                                                                                  See annex pages
2.3.1   When the item cannot be delivered at the first
        attempt, a notice is left                           Yes       2.5     Admissibility of items
2.3.2   A second attempt at delivery is available upon                2.5.1   Prohibited items are on the UPU list of
        request                                             Yes               Prohibited items                                    Yes
2.3.3   An undeliverable EMS item is held back for a                          Link to the UPU website's
        period of seven days, providing the addressee                         List of Prohibited Articles http://www.upu.int/custom...
        the opportunity to collect the item                 Yes
                                                                      2.5.2   When an item containing an article prohibited under article
                                                                              10 of EMS Standard Agreement has been wrongly admitted
                                                                              to the operator, the following actions take place:
                                                                      2.5.2.1 The item is returned to the operator of origin
                                                                                                                                  No
                                                                              If not, the item is dealt with according to the
                                                                              legislation of the country where the operator is
                                                                              establishing its presence                           No
                                                                      2.5.3   The limit of weight and size of an item is in
                                                                              accordance with article 11 A of the EMS
                                                                              Standard Agreement                                  Yes
                                                                              Weight:

                                                                              Dimensions:


Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.02]
Page: [CUA - Empresa de Correos de Cuba] 1 of 4
                                                                                                                               CU - Cuba
Empresa de Correos de Cuba                                                                                                            CUA

2.6     Tracking                                                     3.3     Call Centres

2.6.1   Tracking is provided                                         3.3.1   Customer service to operators
                                                            Yes
2.6.2   If yes, tracking is available throughout the                         Name
                                                                                                            EMS - Cubapost
        country                                             No
                                                                             Address and street no.         Calle P % 108 entre Humbolt e
        If no, which regions are not covered by Tracking
                                                                                                            Infanta Vedado. Plaza C.
                                                                                                            Habana.
3       Customer Service
                                                                             City and Post code
3.1     Customer Service                                                                                    Habana
                                                                             Telephone
3.1.1   An on-line Track & Trace system is provided                                                         (+537) 836 97 95
                                                            Yes
                                                                             Fax
        If yes, the website address for tracking is:                                                        (+537) 830 27 01
                                                                             E-mail                         Rolando@cubapost.cu /
        If an online Track & Trace                                                                          Emscuba@cubapot.cu
        system is provided, it is
                                                                             Website
        available in the following English, French, Others :
        languages :                Spanish
                                                                             Hours/days of Operation
3.2     Customer service to operators                                        (local time)
                                                                             Languages
3.2.1   Rugby System user                                                                                   English : Spanish
                                                            Yes
                                                                     3.3.2   Customer service to customers
3.2.2   Time period for acceptance of inquiries after the
        delivery or return of the item:
                                                                             Name
3.2.3   Respond within three hours to an inquiry during
        operating hours from an origin operator, or the                      Address and street no.
        addressee, about the status of any item posted
        during the preceding four months for which                           City and Post code
        electronic records are available                    No
                                                                             Telephone
        If not, the response is provided in the following
        period:                                             3 Days           Fax
3.2.4   Respond before 11:00 am (local time) the next
        business day if inquiries are received outside                       E-mail
        business hours                                      No
                                                                             Website
        If no, the response is provided in the following
        period:                                                              Hours/days of Operation (local time)
3.2.5   Respond to inquiries concerning other EMS
        items for which no electronic record is available                    Languages
        within 7 days                                       No
                                                                     3.4     Liability
        If not, the response is provided in the following
        period:                                             3 Days   3.4.1   Indemnity is paid to the administration of origin
3.2.6   Respond for confirmation of delivery by fax or e-                    in event of loss, theft or damage to inward EMS
        mail within 48 hours of receipt of request        No                 items                                                  No
        If not, the response is provided within:                             For documents
                                                            1 Days
3.2.7   Provide a WPOD (written proof of delivery) upon                      For merchandise
        request                                         Yes
                                                                             If not, the limit amount is:
        If yes, the WPOD includes the following details
                                                                             If indemnity is paid to the administration of origin
        Date of delivery
                                                            No               in event of loss, theft or damage to inward EMS
                                                                             items, the claim from the origin operator is
        Time of delivery
                                                            No               accepted within three months from the date of
        Name of the recipient                                                event D                                              No
                                                            No
                                                                             If not, the time limit to accept the claim is:
        Signature of recipient
                                                            No
                                                                             The indemnity is not paid to all administration of
        If yes, the WPOD is provided within three                            origin in event of loss, theft or damage to inward
        business days                                       No               EMS items, but is subject to bilateral agreement No
        If no, is provided within:                                   4       Customs
                                                            3 Days
        If a WPOD is provided, records are retained for              4.1.1   Items exempt from customs duty and required documents
        the following period
                                                                                                                              See annex pages



Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.02]
Page: [CUA - Empresa de Correos de Cuba] 2 of 4
                                                                                                                            CU - Cuba
Empresa de Correos de Cuba                                                                                                      CUA

4.1.2   Comment:                      5kg weight: the Samples                Hours/days of operation
                                      required Veterinary invoice,           (local time)
                                      Gifts commercial invoice,
                                                                     5       Delivery Payments
                                      consular invoice
4.1.3   National customs authority website                           5.1     Operate a two-tier system
                                                                                                                               No
4.1.4   A customs broker is used                                             Documents:
                                                             No
        If yes, the customs broker contact information is:                   Merchandise:

        Name:                                                                If no, the single rate per
                                                                             item is:                     5.00 SDR
        Address:
                                                                     5.2     Imbalance compensation payment per item:
        Telephone number:
                                                                     6       Other services
        Fax number:
                                                                     6.1     À Découvert Service
        E-mail:
                                                                     6.1.1   À découvert service is available
                                                                                                                               No
4.1.5   The addressee is charged for the presentation
                                                                     6.2     Cash-on-Delivery
        of the item to Customs                               No
        If yes, just for items subject to duty                       6.2.1   A COD service is available
                                                             No                                                                No
        The rate is:                                                 6.3     Time-Certain Service

        Local currency                                               6.3.1   An inward time-certain service is available
                                                                                                                               No
        SDR                                                          6.4     Inward Multi parcels shipments (MPS) in EMS

4.1.6   The addressee is charged for the customs                     6.4.1   An inward Multi parcels shipments (MPS) in
        clearance                                            No              EMS is available                                  No
        If yes, just for items subject to duty                       6.5     Receiver-pays Service
                                                             No
        The rate is:                                                 6.5.1   A receiver- pays service in EMS is available
                                                                                                                               No
        Local currency                                               7       Standard Agreement
                                      0.00 CUP
        SDR                                                          7.1     Administration is signatory of the EMS Standard
                                                                             Agreement                                       No
4.1.7   The origin operator is charged for the
                                                                             If yes, the EMS Standard Agreement was
        presentation of the item to Customs:                 No              signed on a multilateral basis                    No
        If yes, just for items subject to duty
                                                             No              If no, the EMS Standard Agreement was signed
                                                                             on a bilateral basis                         No
        The rate is:
                                                                     8       Contacts
        Local currency
                                                                     8.1     Inbound OE
        SDR
                                                                             Location
4.1.8   The origin operator is charged for the customs
        clearance:                                           No              OE Code
        If yes, just for items subject to duty
                                                             No              Telephone
        The rate is:
                                                                             Mobile Phone
        Local currency
                                                                             Fax
        SDR
                                                                             E-mail
4.1.9   Local customs contacts:

        Location
                                      EMS-Cubapost
        Telephone
                                      (+537) 261 1100
        Fax
                                      (+537) 831 1386
        National customs authority website

        E-mail


Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.02]
Page: [CUA - Empresa de Correos de Cuba] 3 of 4
                                                                                                                         CU - Cuba
Empresa de Correos de Cuba                                                                                                    CUA

8.2     Bilateral or Standard Agreement contact                         8.5   Emergency contact

        Title, Name                                                           Title, Name
                                     Mr. Manuel Peña Suárez                                            Mr. Rolando de la Hoz Diaz
        Function                                                              Function
                                     General Director                                                  Head of Service EMS
        Address and street no.                                                Address and street no.   Calle P No. 108 e/t Humboltd e
                                     Calle 33 A e/t 82 y 84 Marianao
                                                                                                       Infanta
        City and Post code
                                     Habana - 11400                           City and Post code
                                                                                                       Habana - 10400
        Country
                                     Cuba                                     Country
                                                                                                       Cuba
        Telephone                    (+537 ) 274 2260 - 66 ext. 201 /
                                                                              Telephone
                                     6261 1673                                                         (+537) 836 9795
        Mobile Phone                                                          Mobile Phone

        Fax                                                                   Fax
                                     (+537) 261 1824                                                   (+537) 830 2701
        E-mail                                                                E-mail                   Rolando@cubapot.cu /
                                     Gerente@cubapost.cu
                                                                                                       Ems@cubapost.cu /
        After hours telephone                                                                          delahozdiaz@yahoo.es
                                                                              After hours telephone
8.3     A Découvert services contact                                                                   (+537) 836 96 93

        Title, Name

        Function

        Address and street no.

        City and Post code

        Country

        Telephone

        Mobile Phone

        Fax

        E-mail

        After hours telephone

8.4     Operational Contact

        Title, Name

        Function

        Address and street no.

        City and Post code

        Country

        Telephone

        Mobile Phone

        Fax

        E-mail

        After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.02]
Page: [CUA - Empresa de Correos de Cuba] 4 of 4
                                                                                                                        DM - Dominica
General Post Office, Dominica                                                                                                       DMA

1       Operator Details                                              2.4     Delivery Offices

1.1     Country or territory name                                     2.4.1   Validated delivery standards
                                    Dominica                                                                                      No
1.2     Geographical location       North America, Central America    2.4.2   Custom clearance average time for:
                                    and Caribbean
                                                                              Items subject to duty
1.3     Operator name
                                    General Post Office, Dominica
                                                                              Items not subject to duty
1.4     ISO-code
                                    DM
                                                                      2.4.3   Comment
1.5     Member of EMS Cooperative
                                                            Yes
                                                                      2.4.4   Delivery standards
1.6     EMS Delivery Agent
                                                            No
                                                                                                                          See annex pages
1.10    Quartely credit indicator
        for EMS Operational
                                                                      2.4.5   Table list of locations not covered
        Guide updates               Q3Y10
Comments
                                                                        Zip code                 Location
2       Delivery Services

2.1     Coverage
                                                                      2.4.6   Days of the week on which EMS items are delivered
2.1.1   Entire territory
                                                            Yes               Monday
                                                                                                                                  Yes
2.2     Delivery
                                                                              Tuesday
                                                                                                                                  Yes
2.2.1   To customer’s address for documents and
        merchandise                                         Yes               Wednesday
                                                                                                                                  Yes
2.2.2   To a P.O. Box                                                         Thursday
                                                            Yes                                                                   Yes
2.2.3   To a Post Office counter                                              Friday
                                                            Yes                                                                   Yes
2.2.4   At office of exchange                                                 Saturday
                                                            Yes                                                                   No
2.2.5   At customs office                                                     Sunday
                                                            Yes                                                                   No
2.2.6   The customer is notified of the item’s arrival by             2.4.6.1 Comment
        telephone or other means before the first
        attempt of delivery                                 Yes       2.4.7   National holidays on which EMS items are not delivered
        If yes, delivery details are made with the
        addressee by telephone before the first attempt                                                                   See annex pages
        of delivery                                         No
                                                                      2.5     Admissibility of items
2.2.7   How many attempts at
        delivery are made           3                                 2.5.1   Prohibited items are on the UPU list of
2.3     Undeliverable Items                                                   Prohibited items                                    Yes
                                    Yes
                                                                              Link to the UPU website's
2.3.1   When the item cannot be delivered at the first                        List of Prohibited Articles http://www.upu.int/custom...
        attempt, a notice is left                           Yes
                                                                      2.5.2   When an item containing an article prohibited under article
2.3.2   A second attempt at delivery is available upon                        10 of EMS Standard Agreement has been wrongly admitted
        request                                             No                to the operator, the following actions take place:
2.3.3   An undeliverable EMS item is held back for a                  2.5.2.1 The item is returned to the operator of origin
        period of seven days, providing the addressee                                                                             No
        the opportunity to collect the item                 No                If not, the item is dealt with according to the
        If no, the retention period for undeliverable items                   legislation of the country where the operator is
        is:                                                 10 Days           establishing its presence                           No
                                                                      2.5.3   The limit of weight and size of an item is in
                                                                              accordance with article 11 A of the EMS
                                                                              Standard Agreement                                  No
                                                                              If not, the limits are:

                                                                              Weight:

                                                                              Dimensions:                   Dimensions limited as per
                                                                                                            Article RE 115.2.1 of Parcel
                                                                                                            Post Reg's

                                                                                                            * Maximum weight for inward
                                                                                                            items: 20 Kg.

Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Aug.02]
Page: [DMA - General Post Office, Dominica] 1 of 4
                                                                                                                        DM - Dominica
General Post Office, Dominica                                                                                                      DMA

2.6     Tracking                                                         3.3     Call Centres

2.6.1   Tracking is provided                                             3.3.1   Customer service to operators
                                                            Yes
2.6.2   If yes, tracking is available throughout the                             Name
                                                                                                            General Post Office
        country                                             No
                                                                                 Address and street no.
        If no, which regions are not covered by Tracking                                                    Bayfront
                                                                                 City and Post code
3       Customer Service
                                                                                 Telephone
3.1     Customer Service                                                                                    (1 767) 266 5231 / 5218 / 5207
                                                                                 Fax
3.1.1   An on-line Track & Trace system is provided                                                         (1 767) 448 2897
                                                            Yes
                                                                                 E-mail
        If yes, the website address for tracking is:                                                        gpo@cwdom.dm
                                                                                 Website
        If an online Track & Trace system is provided, it is available
        in the following languages :
                                                                                 Hours/days of Operation
3.2     Customer service to operators                                            (local time)
                                                                                 Languages
3.2.1   Rugby System user                                                                                   English
                                                            Yes
                                                                                 Name
3.2.2   Time period for acceptance of inquiries after the                                                   Ross University
        delivery or return of the item:                   14 Days
                                                                                 Address and street no.
3.2.3   Respond within three hours to an inquiry during                                                     Bayfront
        operating hours from an origin operator, or the                          City and Post code
        addressee, about the status of any item posted
        during the preceding four months for which                               Telephone
                                                                                                            (+767) 445 43 98
        electronic records are available                    No
                                                                                 Fax
        If not, the response is provided in the following
        period:                                             1 Days               E-mail
3.2.4   Respond before 11:00 am (local time) the next
        business day if inquiries are received outside                           Website
        business hours                                      No
                                                                                 Hours/days of Operation
        If no, the response is provided in the following
                                                                                 (local time)
        period:
                                                                                 Languages
3.2.5   Respond to inquiries concerning other EMS                                                           English
        items for which no electronic record is available
                                                                         3.3.2   Customer service to customers
        within 7 days                                       No
        If not, the response is provided in the following                        Name
        period:                                             2 Days
                                                                                 Address and street no.
3.2.6   Respond for confirmation of delivery by fax or e-
        mail within 48 hours of receipt of request        Yes                    City and Post code
3.2.7   Provide a WPOD (written proof of delivery) upon
        request                                         Yes                      Telephone
        If yes, the WPOD includes the following details
                                                                                 Fax
        Date of delivery
                                                            No                   E-mail
        Time of delivery
                                                            No                   Website
        Name of the recipient
                                                            No                   Hours/days of Operation (local time)
        Signature of recipient
                                                            No                   Languages
        If yes, the WPOD is provided within three
        business days                                       No
        If no, is provided within:

        If a WPOD is provided, records are retained for
        the following period




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Aug.02]
Page: [DMA - General Post Office, Dominica] 2 of 4
                                                                                                                            DM - Dominica
General Post Office, Dominica                                                                                                           DMA

3.4     Liability                                                                  Local currency

3.4.1   Indemnity is paid to the administration of origin                          SDR
        in event of loss, theft or damage to inward EMS
        items                                                  Yes         4.1.8   The origin operator is charged for the customs
                                                                                   clearance:                                         No
        For documents
                                      60.00 SDR                                    If yes, just for items subject to duty
                                                                                                                                      No
        For merchandise
                                      100.00 SDR                                   The rate is:
        If yes, does the amount correspond to the origin
        administration`s indemnity to the sender of the                            Local currency
        item                                             No
                                                                                   SDR
        If indemnity is paid to the administration of origin
        in event of loss, theft or damage to inward EMS
                                                                           4.1.9   Local customs contacts:
        items, the claim from the origin operator is
        accepted within three months from the date of                              Location                      Parcel Post Section - General
        event D                                              No                                                  Post Office
        If not, the time limit to accept the claim is:                             Telephone
                                                               6 Months
        The indemnity is not paid to all administration of                         Fax
        origin in event of loss, theft or damage to inward
        EMS items, but is subject to bilateral agreement No                        National customs authority website
4       Customs
                                                                                   E-mail
4.1.1   Items exempt from customs duty and required documents
                                                                                   Hours/days of operation
                                                         See annex pages           (local time)
                                                                           5       Delivery Payments
4.1.2   Comment:
                                                                           5.1     Operate a two-tier system
4.1.3   National customs authority website                                                                                            Yes
                                                                                   If yes, the rate for:
4.1.4   A customs broker is used
                                                               No
                                                                                   Documents:
        If yes, the customs broker contact information is:
                                                                                   Merchandise:
        Name:
                                                                           5.2     Imbalance compensation
        Address:                                                                   payment per item:             5 SDR
        Telephone number:                                                  6       Other services

        Fax number:                                                        6.1     À Découvert Service

        E-mail:                                                            6.1.1   À découvert service is available
                                                                                                                                      No
4.1.5   The addressee is charged for the presentation                      6.2     Cash-on-Delivery
        of the item to Customs                                 No
                                                                           6.2.1   A COD service is available
        If yes, just for items subject to duty                                                                                        No
                                                               No
                                                                           6.3     Time-Certain Service
        The rate is:
                                                                           6.3.1   An inward time-certain service is available
        Local currency                                                                                                                No
                                                                           6.4     Inward Multi parcels shipments (MPS) in EMS
        SDR
                                                                           6.4.1   An inward Multi parcels shipments (MPS) in
4.1.6   The addressee is charged for the customs                                   EMS is available                                   No
        clearance                                              No
                                                                           6.5     Receiver-pays Service
        If yes, just for items subject to duty
                                                               No
                                                                           6.5.1   A receiver- pays service in EMS is available
        The rate is:                                                                                                                  No
                                                                           7       Standard Agreement
        Local currency
                                                                           7.1     Administration is signatory of the EMS Standard
        SDR                                                                        Agreement                                       No
4.1.7   The origin operator is charged for the                                     If yes, the EMS Standard Agreement was
        presentation of the item to Customs:                   No                  signed on a multilateral basis                     No
        If yes, just for items subject to duty                                     If no, the EMS Standard Agreement was signed
                                                               No                  on a bilateral basis                         No
        The rate is:

Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Aug.02]
Page: [DMA - General Post Office, Dominica] 3 of 4
                                                                                                            DM - Dominica
General Post Office, Dominica                                                                                           DMA

8       Contacts                                                  8.4   Operational Contact

8.1     Inbound OE                                                      Title, Name

        Location                                                        Function

        OE Code                                                         Address and street no.

        Telephone                                                       City and Post code

        Mobile Phone                                                    Country

        Fax                                                             Telephone

        E-mail                                                          Mobile Phone

8.2     Bilateral or Standard Agreement contact                         Fax

        Title, Name                                                     E-mail
                                    Mrs. Clare Seraphin-Wallace
        Function                                                        After hours telephone
                                    Postmaster General (Acting)
        Address and street no.                                    8.5   Emergency contact
                                    General Post Office
        City and Post code                                              Title, Name              Mrs. Jacqueline Dinnard
                                    Roseau
                                                                                                 (Headquarters contact)
        Country
                                    Dominica                            Function                 Senior Executive Officer
                                                                                                 (Supervisor)
        Telephone
                                    (1 767) 266 5215 / 5209             Address and street no.
                                                                                                 General Post Office
        Mobile Phone
                                                                        City and Post code
        Fax
                                    (1 767) 448 2897                    Country
                                                                                                 Dominica
        E-mail
                                    gpo@cwdom.dm                        Telephone
                                                                                                 (1 767) 266 5231 / 5207
        After hours telephone
                                                                        Mobile Phone
8.3     A Découvert services contact
                                                                        Fax
                                                                                                 (1 767) 448 2897
        Title, Name
                                                                        E-mail
                                                                                                 jmdinnard@hotmail.com
        Function
                                                                        After hours telephone
        Address and street no.

        City and Post code

        Country

        Telephone

        Mobile Phone

        Fax

        E-mail

        After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Aug.02]
Page: [DMA - General Post Office, Dominica] 4 of 4
                                                                                                              DO - Dominican Rep.
Instituto Postal Dominicano                                                                                                      DOA

1       Operator Details                                             2.4     Delivery Offices

1.1     Country or territory name                                    2.4.1   Validated delivery standards
                                    Dominican Rep.                                                                              Yes
1.2     Geographical location       North America, Central America           Date of last update
                                    and Caribbean
                                                                     2.4.2   Custom clearance average time for:
1.3     Operator name
                                    Instituto Postal Dominicano
                                                                             Items subject to duty
1.4     ISO-code                                                                                                                10 Days
                                    DO
                                                                             Items not subject to duty
1.5     Member of EMS Cooperative                                                                                               48 Hours
                                                            No
                                                                     2.4.3   Comment
        If no, have been member of EMS Cooperative
                                                            No
                                                                     2.4.4   Delivery standards
1.6     EMS Delivery Agent
                                                            No
                                                                                                                         See annex pages
1.10    Quartely credit indicator
        for EMS Operational
                                                                     2.4.5   Table list of locations not covered
        Guide updates               Q3Y10
Comments
                                                                         Zip code               Location
2       Delivery Services
                                                                         10101                  Distrito Nacional
2.1     Coverage
                                                                     2.4.6   Days of the week on which EMS items are delivered
2.1.1   Entire territory
                                                            Yes              Monday
                                                                                                                                Yes
2.2     Delivery
                                                                             Tuesday
                                                                                                                                Yes
2.2.1   To customer’s address for documents and
        merchandise                                         Yes              Wednesday
                                                                                                                                Yes
2.2.2   To a P.O. Box                                                        Thursday
                                                            Yes                                                                 Yes
2.2.3   To a Post Office counter                                             Friday
                                                            Yes                                                                 Yes
2.2.4   At office of exchange                                                Saturday
                                                            No                                                                  Yes
2.2.5   At customs office                                                    Sunday
                                                            Yes                                                                 No
2.2.6   The customer is notified of the item’s arrival by            2.4.6.1 Comment
        telephone or other means before the first
        attempt of delivery                                 Yes      2.4.7   National holidays on which EMS items are not delivered
        If yes, delivery details are made with the
        addressee by telephone before the first attempt                                                                  See annex pages
        of delivery                                         No
                                                                     2.5     Admissibility of items
2.2.7   How many attempts at
        delivery are made           2                                2.5.1   Prohibited items are on the UPU list of
2.3     Undeliverable Items                                                  Prohibited items                                   Yes
                                    Yes
                                                                             Link to the UPU website's
2.3.1   When the item cannot be delivered at the first                       List of Prohibited Articles http://www.upu.int/custom...
        attempt, a notice is left                           Yes
                                                                     2.5.2   When an item containing an article prohibited under article
2.3.2   A second attempt at delivery is available upon                       10 of EMS Standard Agreement has been wrongly admitted
        request                                             No               to the operator, the following actions take place:
2.3.3   An undeliverable EMS item is held back for a                 2.5.2.1 The item is returned to the operator of origin
        period of seven days, providing the addressee                                                                           Yes
        the opportunity to collect the item                 Yes      2.5.3   The limit of weight and size of an item is in
                                                                             accordance with article 11 A of the EMS
                                                                             Standard Agreement                                 Yes
                                                                             Weight:

                                                                             Dimensions:

                                                                     2.6     Tracking

                                                                     2.6.1   Tracking is provided
                                                                                                                                No
                                                                             If no, which regions are not covered by Tracking

                                                                     3       Customer Service


Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Aug.03]
Page: [DOA - Instituto Postal Dominicano] 1 of 4
                                                                                                                 DO - Dominican Rep.
Instituto Postal Dominicano                                                                                                          DOA

3.1     Customer Service                                               3.3     Call Centres

3.1.1   An on-line Track & Trace system is provided                    3.3.1   Customer service to operators
                                                            Yes
        If yes, the website address for tracking is:                           Name                           Santo Domingo, Instituto Postal
                                                                                                              Dominicano (EMS)
        If an online Track & Trace
                                                                               Address and street no.         Centro de Los Héroes, Fieria
        system is provided, it is
                                                                                                              Calle Heroes de Luperon Esq.
        available in the following
                                                                                                              Rafael Damirón
        languages :                English : español
                                                                               City and Post code
3.2     Customer service to operators
                                                                               Telephone
3.2.1   Rugby System user                                                                                     (+1 809) 534 5838 x 236
                                                            No
                                                                               Fax
3.2.2   Time period for acceptance of inquiries after the                                                     (+1 809) 534 6318
        delivery or return of the item:                   48 Hours             E-mail                         emsrepublicadominicana@gmai
3.2.3   Respond within three hours to an inquiry during                                                       l.com
        operating hours from an origin operator, or the
                                                                               Website
        addressee, about the status of any item posted
        during the preceding four months for which                             Hours/days of Operation (local time)
        electronic records are available                    No
        If not, the response is provided in the following                      Languages
        period:                                             18 Hours
                                                                       3.3.2   Customer service to customers
3.2.4   Respond before 11:00 am (local time) the next
        business day if inquiries are received outside                         Name                           Santo Domingo, Instituto Postal
        business hours                                      No                                                Dominicano (EMS)
        If no, the response is provided in the following                       Address and street no.         Centro de Los Héroes, Fieria
        period:                                                                                               Calle Heroes de Luperon Esq.
3.2.5   Respond to inquiries concerning other EMS                                                             Rafael Damirón
        items for which no electronic record is available                      City and Post code
        within 7 days                                       No                                                (+1 809) 534 5838 x 307
        If not, the response is provided in the following                      Telephone
                                                                                                              (+1 809) 533 2513
        period:
                                                                               Fax                            emsrepublicadominicana@gmai
3.2.6   Respond for confirmation of delivery by fax or e-
                                                                                                              l.com
        mail within 48 hours of receipt of request        No
                                                                               E-mail
        If not, the response is provided within:
                                                            10 Hours
                                                                               Website
3.2.7   Provide a WPOD (written proof of delivery) upon                                                       frango1229@hotmail.com...
        request                                         No                     Hours/days of Operation
        If no, is provided within:                                             (local time)
                                                                               Languages
                                                                                                              Others : español
                                                                       3.4     Liability

                                                                       3.4.1   Indemnity is paid to the administration of origin
                                                                               in event of loss, theft or damage to inward EMS
                                                                               items                                               No
                                                                               For documents

                                                                               For merchandise

                                                                               If not, the limit amount is:

                                                                               If indemnity is paid to the administration of origin
                                                                               in event of loss, theft or damage to inward EMS
                                                                               items, the claim from the origin operator is
                                                                               accepted within three months from the date of
                                                                               event D                                              No
                                                                               If not, the time limit to accept the claim is:
                                                                                                                                   3 Months
                                                                               The indemnity is not paid to all administration of
                                                                               origin in event of loss, theft or damage to inward
                                                                               EMS items, but is subject to bilateral agreement No
                                                                       4       Customs

                                                                       4.1.1   Items exempt from customs duty and required documents


Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Aug.03]
Page: [DOA - Instituto Postal Dominicano] 2 of 4
                                                                                                               DO - Dominican Rep.
Instituto Postal Dominicano                                                                                                           DOA

                                                   See annex pages           Hours/days of operation (local time)

4.1.2   Comment:                                                             Location
                                                                                                           Santiago (Interior)
4.1.3   National customs authority website                                   Telephone
                                                                                                           (+1 809) 582 4287
4.1.4   A customs broker is used                                             Fax
                                                             No                                            (+1 809) 533 1430
        If yes, the customs broker contact information is:                   National customs authority website

        Name:                                                                E-mail

        Address:                                                             Hours/days of operation (local time)

        Telephone number:                                                    Location
                                                                                                           San Pedro Macoris (Interior)
        Fax number:                                                          Telephone
                                                                                                           (+1 809) 529 3556
        E-mail:                                                              Fax
                                                                                                           (+1 809) 533 1430
4.1.5   The addressee is charged for the presentation                        National customs authority website
        of the item to Customs                               No
                                                                             E-mail
        If yes, just for items subject to duty
                                                             No
                                                                             Hours/days of operation (local time)
        The rate is:
                                                                             Location
        Local currency                                                                                     Barahona (Interior)
                                                                             Telephone
        SDR
                                                                             Fax
4.1.6   The addressee is charged for the customs                                                           (+1 809) 533 1430
        clearance                                            No
                                                                             National customs authority website
        If yes, just for items subject to duty
                                                             No
                                                                             E-mail
        The rate is:
                                                                             Hours/days of operation (local time)
        Local currency
                                                                             Location
        SDR                                                                                                Puerto Plata (Interior)
                                                                             Telephone
4.1.7   The origin operator is charged for the
        presentation of the item to Customs:                 No              Fax
        If yes, just for items subject to duty
                                                             No              National customs authority website
        The rate is:
                                                                             E-mail
        Local currency
                                                                             Hours/days of operation (local time)
        SDR
                                                                     5       Delivery Payments
4.1.8   The origin operator is charged for the customs
                                                                     5.1     Operate a two-tier system
        clearance:                                           No                                                                      No
        If yes, just for items subject to duty                               Documents:
                                                             No
        The rate is:                                                         Merchandise:

        Local currency                                                       If no, the single rate per item is:

        SDR                                                          5.2     Imbalance compensation
                                                                             payment per item:             8
4.1.9   Local customs contacts:
                                                                     6       Other services
        Location
                                      Santo Domingo D.N.             6.1     À Découvert Service
        Telephone
                                      (+1 809) 539 6078              6.1.1   À découvert service is available
                                                                                                                                     No
        Fax
                                      (+1 809) 533 1430              6.2     Cash-on-Delivery
        National customs authority website
                                                                     6.2.1   A COD service is available
                                                                                                                                     No
        E-mail


Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Aug.03]
Page: [DOA - Instituto Postal Dominicano] 3 of 4
                                                                                                        DO - Dominican Rep.
Instituto Postal Dominicano                                                                                                DOA

6.3     Time-Certain Service                                       8.3   A Découvert services contact

6.3.1   An inward time-certain service is available                      Title, Name
                                                             No
6.4     Inward Multi parcels shipments (MPS) in EMS                      Function

6.4.1   An inward Multi parcels shipments (MPS) in                       Address and street no.
        EMS is available                                     No
                                                                         City and Post code
6.5     Receiver-pays Service
                                                                         Country
6.5.1   A receiver- pays service in EMS is available
                                                             No
                                                                         Telephone
7       Standard Agreement
                                                                         Mobile Phone
7.1     Administration is signatory of the EMS Standard
        Agreement                                       No
                                                                         Fax
        If yes, the EMS Standard Agreement was
        signed on a multilateral basis                       No          E-mail
        If no, the EMS Standard Agreement was signed
                                                                         After hours telephone
        on a bilateral basis                         No
8       Contacts                                                   8.4   Operational Contact

8.1     Inbound OE                                                       Title, Name
                                                                                                   Pedro Luis Medrano Diaz
        Location                                                         Function
                                                                                                   Enc. de Operaciones EMS
        OE Code                                                          Address and street no.
                                                                                                   Centro De Los Héroes, Feria,
        Telephone                                                        City and Post code
                                                                                                   Santo Domingo - 01010
        Mobile Phone                                                     Country
                                                                                                   Domincan Republic
        Fax                                                              Telephone
                                                                                                   (+1 809) 534 5838 x 235
        E-mail                                                           Mobile Phone

8.2     Bilateral or Standard Agreement contact                          Fax

        Title, Name                                                      E-mail                    emsrepublicadominicana@gmai
                                    Lic. Franklin Gonzalez
                                                                                                   l.com
        Function
                                    Gerente EMS                          After hours telephone
                                                                                                   (+1 829) 537 4637
        Address and street no.
                                    Centro De Los Héroes, Feria,   8.5   Emergency contact
        City and Post code
                                    Santo Domingo                        Title, Name
                                                                                                   Leonor Alt. Gomez
        Country
                                    Dominican Republic                   Function
                                                                                                   Enc. Recl. Internationales
        Telephone
                                    (+1 809) 534 5838 x 343              Address and street no.
        Mobile Phone
                                                                         City and Post code
        Fax
                                    (+1 809) 533 2513                    Country
                                                                                                   Domincan Republic
        E-mail
                                    frango1229@hotmail.com               Telephone
                                                                                                   (+1 809) 534 5838 x 303
        After hours telephone
                                    (+1 829) 715 7674                    Mobile Phone

                                                                         Fax
                                                                                                   (+1 809) 508 36 56
                                                                         E-mail

                                                                         After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Aug.03]
Page: [DOA - Instituto Postal Dominicano] 4 of 4
                                                                                                                         FR - France
LA POSTE, France                                                                                                                 FRA

1       Operator Details                                              2.4     Delivery Offices

1.1     Country or territory name                                     2.4.1   Validated delivery standards
                                     France                                                                                    Yes
1.2     Geographical location                                                 Date of last update
                                     Europe                                                                 2008-01-01
1.3     Operator name                                                 2.4.2   Custom clearance average time for:
                                     LA POSTE, France
1.4     ISO-code                                                              Items subject to duty
                                     FR                                                                                        4 Hours
1.5     Member of EMS Cooperative                                             Items not subject to duty
                                                            Yes                                                                2 Hours
1.6     EMS Delivery Agent                                            2.4.3   Comment
                                                            No
1.10    Quartely credit indicator                                     2.4.4   Delivery standards
        for EMS Operational
        Guide updates                Q3Y10                                                                               See annex pages
Comments
                                                                      2.4.5   Table list of locations not covered
2       Delivery Services
                                                                        Zip code                 Location
2.1     Coverage
                                                                        00000 to 00299           Paris
2.1.1   Entire territory
                                                            Yes
                                                                        00370 to 00449           Paris
2.2     Delivery
                                                                        00500 to 00999           Paris
2.2.1   To customer’s address for documents and
        merchandise                                         No        2.4.6   Days of the week on which EMS items are delivered
        If no, to customer’s address for documents
                                                            No                Monday
                                                                                                                               Yes
2.2.2   To a P.O. Box
                                                            No                Tuesday
                                                                                                                               Yes
2.2.3   To a Post Office counter
                                                            No                Wednesday
                                                                                                                               Yes
2.2.4   At office of exchange
                                                            No                Thursday
                                                                                                                               Yes
2.2.5   At customs office
                                                            No                Friday
                                                                                                                               Yes
2.2.6   The customer is notified of the item’s arrival by
        telephone or other means before the first                             Saturday
                                                                                                                               No
        attempt of delivery                                 No
                                                                              Sunday
2.2.7   How many attempts at                                                                                                   No
        delivery are made            1                                2.4.6.1 Comment
2.3     Undeliverable Items
                                     Yes                              2.4.7   National holidays on which EMS items are not delivered
2.3.1   When the item cannot be delivered at the first
        attempt, a notice is left                           Yes                                                          See annex pages
2.3.2   A second attempt at delivery is available upon
        request                                             Yes
2.3.3   An undeliverable EMS item is held back for a
        period of seven days, providing the addressee
        the opportunity to collect the item                 No
        If no, the retention period for undeliverable items
        is:                                                 14 Days




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.09]
Page: [FRA - LA POSTE, France] 1 of 5
                                                                                                                            FR - France
LA POSTE, France                                                                                                                       FRA

2.5     Admissibility of items                                          3.2     Customer service to operators

2.5.1   Prohibited items are on the UPU list of                         3.2.1   Rugby System user
                                                                                                                                    Yes
        Prohibited items                                    No
                                                                        3.2.2   Time period for acceptance of inquiries after the 12
        Link to the UPU website's
                                                                                delivery or return of the item:                   Months
        List of Prohibited Articles http://www.upu.int/custom...
                                                                        3.2.3   Respond within three hours to an inquiry during
        If no, the following are not Dangerous goods, drugs,
                                                                                operating hours from an origin operator, or the
        admitted :                   medicines without prescription,
                                                                                addressee, about the status of any item posted
                                     plants, live or dead animals,
                                                                                during the preceding four months for which
                                     food, tobacco, alcohol except
                                                                                electronic records are available                    Yes
                                     alcoholic beverages, artworks,
                                     antiquities, precious metals and   3.2.4   Respond before 11:00 am (local time) the next
                                     stones, jewels, currencies (cash           business day if inquiries are received outside
                                     or paperwork), other payment               business hours                                      Yes
                                     possibilities (credit cards,       3.2.5   Respond to inquiries concerning other EMS
                                     checks, etc.), negotiated values           items for which no electronic record is available
                                     at Stock exchanges, scandalous             within 7 days                                       Yes
                                     or delicate on political level,
                                     counterfeiting.                    3.2.6   Respond for confirmation of delivery by fax or e-
                                                                                mail within 48 hours of receipt of request        Yes
2.5.2   When an item containing an article prohibited under article
        10 of EMS Standard Agreement has been wrongly admitted          3.2.7   Provide a WPOD (written proof of delivery) upon
        to the operator, the following actions take place:                      request                                         Yes
2.5.2.1 The item is returned to the operator of origin                          If yes, the WPOD includes the following details
                                                            No
        If not, the item is dealt with according to the                         Date of delivery
                                                                                                                                    Yes
        legislation of the country where the operator is
        establishing its presence                           Yes                 Time of delivery
                                                                                                                                    Yes
2.5.3   The limit of weight and size of an item is in                           Name of the recipient
        accordance with article 11 A of the EMS                                                                                     Yes
        Standard Agreement                                  Yes                 Signature of recipient
                                                                                                                                    Yes
        Weight:
                                                                                If yes, the WPOD is provided within three
        Dimensions:                                                             business days                                       Yes
                                                                                If no, is provided within:
2.6     Tracking
                                                                                If a WPOD is provided, records are retained for     12
2.6.1   Tracking is provided                                                    the following period                                Months
                                                            Yes
2.6.2   If yes, tracking is available throughout the                    3.3     Call Centres
        country                                             Yes
                                                                        3.3.1   Customer service to operators
        If no, which regions are not covered by Tracking
                                                                                Name
3       Customer Service                                                                                     CHRONOPOST / IMPORT EMS
                                                                                Address and street no.       Immeuble Orsud
3.1     Customer Service                                                                                     3/5 avenue Gallieni
3.1.1   An on-line Track & Trace system is provided                             City and Post code
                                                            Yes                                              GENTILLY - 94250
        If yes, the website                                                     Telephone
                                                                                                             (+33 1) 5501 38 12
        address for tracking is:     http://www.chronopost.fr...
                                                                                Fax
        If an online Track & Trace                                                                           (+33 1) 4969 81 45
        system is provided, it is                                               E-mail                       international.express@chronop
        available in the following                                                                           ost.fr
        languages :                French
                                                                                Website

                                                                                Hours/days of Operation
                                                                                (local time)
                                                                                Languages                    English, French, Others :
                                                                                                             Spanish - Japanese
                                                                                Name
                                                                                                             COLIPOSTE / EXPORT EMS
                                                                                Address and street no.       14 rue Antoine de Saint
                                                                                                             Exupery
                                                                                City and Post code
                                                                                                             88100 Saint Die cedex
                                                                                Telephone                    (+33 3) 29 42 16 01 only for
                                                                                                             escalation


Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.09]
Page: [FRA - LA POSTE, France] 2 of 5
                                                                                                                          FR - France
LA POSTE, France                                                                                                                    FRA

        Fax                                                          4.1.1   Items exempt from customs duty and required documents
                                     (+33 3) 24 42 15 88
        E-mail                                                                                                            See annex pages
                                     scinterpsmb.clp@laposte.fr
        Website                                                      4.1.2   Comment:                      Items subject to customs duties
                                                                                                           are delivered against
        Hours/days of Operation                                                                            reimbursement of customs
        (local time)                                                                                       duties already advanced by
        Languages                                                                                          Chronopost. When the duty is
                                     French                                                                more than 150€, a confirmation
3.3.2   Customer service to customers                                                                      from the addressee that he
                                                                                                           accepts to pay the amoint of
        Name                                                                                               duties before clearance by
                                     CHRONOPOST / IMPORT EMS                                               Chronopost. Merchandise (gifts,
        Address and street no.       Immeuble Orsud                                                        personnal effects) from a private
                                     3/5 avenue Gallieni                                                   individual to another : 45€.
        City and Post code                                                                                 Items subject to customs duties
                                     GENTILLY - 94250
                                                                                                           are not held at the post office
        Telephone                                                                                          when he cannot be delivered at
                                     0825 801 801
                                                                                                           first attempt an advice was left
        Fax                                                                                                and item is held at the agency.
                                     (+33 1) 4969 81 45
        E-mail                       international.express@chronop   4.1.3   National customs
                                     ost.fr                                  authority website             http://www.douane.gouv.fr...
        Website                                                      4.1.4   A customs broker is used
                                                                                                                                  No
        Hours/days of Operation                                              If yes, the customs broker contact information is:
        (local time)
                                                                             Name:
        Languages                    English, French, Others :
                                     Spanish - Japanese                      Address:
        Name
                                     COLIPOSTE / EXPORT EMS                  Telephone number:
        Address and street no.       14 rue Antoine de Saint
                                     Exupery                                 Fax number:
        City and Post code                                                   E-mail:
                                     88100 Saint Dié
        Telephone                                                    4.1.5   The addressee is charged for the presentation
                                     0825 878 888
                                                                             of the item to Customs                               Yes
        Fax
                                                                             If yes, just for items subject to duty
                                                                                                                                  Yes
        E-mail
                                     scinterpsmb.clp@laposte.fr              The rate is:
        Website
                                                                             Local currency
                                                                                                           21.00 EUR
        Hours/days of Operation
        (local time)                                                         SDR
        Languages                                                    4.1.6   The addressee is charged for the customs
                                     English, French
                                                                             clearance                                            Yes
3.4     Liability
                                                                             If yes, just for items subject to duty
                                                                                                                                  Yes
3.4.1   Indemnity is paid to the administration of origin
        in event of loss, theft or damage to inward EMS                      The rate is:
        items                                               Yes
                                                                             Local currency
        For documents
                                     30.00 SDR
                                                                             SDR
        For merchandise
                                     130.00 SDR
                                                                     4.1.7   The origin operator is charged for the
        If yes, does the amount correspond to the origin                     presentation of the item to Customs:                 No
        administration`s indemnity to the sender of the
        item                                             No                  If yes, just for items subject to duty
                                                                                                                                  No
        If indemnity is paid to the administration of origin                 The rate is:
        in event of loss, theft or damage to inward EMS
        items, the claim from the origin operator is                         Local currency
        accepted within three months from the date of
        event D                                              Yes             SDR
        The indemnity is not paid to all administration of
        origin in event of loss, theft or damage to inward           4.1.8   The origin operator is charged for the customs
        EMS items, but is subject to bilateral agreement Yes                 clearance:                                           No
4       Customs                                                              If yes, just for items subject to duty
                                                                                                                                  No
Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.09]
Page: [FRA - LA POSTE, France] 3 of 5
                                                                                                                      FR - France
LA POSTE, France                                                                                                                 FRA

        The rate is:                                                  8.1   Inbound OE

        Local currency                                                      Location

        SDR                                                                 OE Code

4.1.9   Local customs contacts:                                             Telephone

        Location                                                            Mobile Phone
                                      Roissy
        Telephone                                                           Fax
                                      (+33 1) 5501 3812
        Fax                                                                 E-mail
                                      (+33 1) 4969 8145
        National customs authority website                            8.2   Bilateral or Standard Agreement contact

        E-mail                        international.express@chronop         Title, Name               Chronopost-Import EMS / Ingrid
                                      ost.fr                                                          Fleury
        Hours/days of operation                                             Function
                                                                                                      Internacional activities Director
        (local time)
                                                                            Address and street no.    9 rue du haut de laval, Zone de
5       Delivery Payments
                                                                                                      fret 7
5.1     Operate a two-tier system                                           City and Post code
                                                          No                                          Roissy CDG - 95709
        Documents:                                                          Country
                                                                                                      France
        Merchandise:                                                        Telephone
                                                                                                      (+33 1) 4184 47 07
        If no, the single rate per item is:                                 Mobile Phone

5.2     Imbalance compensation payment per item:                            Fax

6       Other services                                                      E-mail
                                                                                                      i-fleury@chronopost.fr
6.1     À Découvert Service                                                 After hours telephone

6.1.1   À découvert service is available                                    Title, Name               Coliposte-Export EMS / Lionel
                                                          No
                                                                                                      Berthe
6.2     Cash-on-Delivery
                                                                            Function
                                                                                                      Internacional parcels director
6.2.1   A COD service is available
                                                          No                Address and street no.
                                                                                                      62 rue Camille Desmoulins
6.3     Time-Certain Service
                                                                            City and Post code
                                                                                                      92441 Issy les moulineaux
6.3.1   An inward time-certain service is available
                                                          Yes               Country
                                                                                                      France
        If yes, see bilateral and
                                                                            Telephone
        standard agreements                                                                           (+33 1) 47 65 64 14
        contact                       810...                                Mobile Phone
6.4     Inward Multi parcels shipments (MPS) in EMS
                                                                            Fax
                                                                                                      (+33 1) 47 65 66 27
6.4.1   An inward Multi parcels shipments (MPS) in
        EMS is available                                  Yes               E-mail
                                                                                                      lionel.berthe@laposte.fr
        If yes, see bilateral and
                                                                            After hours telephone
        standard agreements
        contact                       810...
6.5     Receiver-pays Service

6.5.1   A receiver- pays service in EMS is available
                                                          No
7       Standard Agreement

7.1     Administration is signatory of the EMS Standard
        Agreement                                       No
        If yes, the EMS Standard Agreement was
        signed on a multilateral basis                    No
        If no, the EMS Standard Agreement was signed
        on a bilateral basis                         No
8       Contacts


Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.09]
Page: [FRA - LA POSTE, France] 4 of 5
                                                                         FR - France
LA POSTE, France                                                               FRA

8.3     A Découvert services contact

        Title, Name

        Function

        Address and street no.

        City and Post code

        Country

        Telephone

        Mobile Phone

        Fax

        E-mail

        After hours telephone

8.4     Operational Contact

        Title, Name
                                     Chronopost
        Function
                                     Internacional activities Director
        Address and street no.       9 rue du haut de laval, Zone de
                                     fret 7
        City and Post code
                                     Roissy CDG - 95709
        Country
                                     France
        Telephone
                                     (+33 1) 4184 49 03 / 4854
        Mobile Phone

        Fax

        E-mail
                                     EMS-France@chronopost
        After hours telephone

8.5     Emergency contact

        Title, Name

        Function

        Address and street no.

        City and Post code

        Country
                                     France
        Telephone                    (+33 1) 4184 49 03 / 4854 /
                                     4862 / 4703
        Mobile Phone

        Fax
                                     (+33 1) 4184 48 15
        E-mail
                                     EMS-France@chronopost.fr
        After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.09]
Page: [FRA - LA POSTE, France] 5 of 5
                                                                                                                         DE - Germany
Deutsche Post AG                                                                                                                      DEA

1       Operator Details                                              2.4     Delivery Offices

1.1     Country or territory name                                     2.4.1   Validated delivery standards
                                     Germany                                                                                     Yes
1.2     Geographical location                                                 Date of last update
                                     Europe                                                                 2008-01-01
1.3     Operator name                                                 2.4.2   Custom clearance average time for:
                                     Deutsche Post AG
1.4     ISO-code                                                              Items subject to duty
                                     DE                                                                                          12 Hours
1.5     Member of EMS Cooperative                                             Items not subject to duty
                                                            Yes                                                                  4 Hours
1.6     EMS Delivery Agent                                            2.4.3   Comment
                                                            Yes
1.10    Quartely credit indicator                                     2.4.4   Delivery standards
        for EMS Operational
        Guide updates                Q3Y10                                                                                See annex pages
Comments
                                                                      2.4.5   Table list of locations not covered
1.3 Deutsche Post AG

2       Delivery Services                                               Zip code                 Location

2.1     Coverage

2.1.1   Entire territory                                              2.4.6   Days of the week on which EMS items are delivered
                                                            Yes
2.2     Delivery                                                              Monday
                                                                                                                                 Yes
2.2.1   To customer’s address for documents and                               Tuesday
                                                                                                                                 Yes
        merchandise                                         Yes
                                                                              Wednesday
2.2.2   To a P.O. Box                                                                                                            Yes
                                                            No
                                                                              Thursday
2.2.3   To a Post Office counter                                                                                                 Yes
                                                            No
                                                                              Friday
2.2.4   At office of exchange                                                                                                    Yes
                                                            Yes
                                                                              Saturday
2.2.5   At customs office                                                                                                        Yes
                                                            Yes
                                                                              Sunday
2.2.6   The customer is notified of the item’s arrival by                                                                        No
        telephone or other means before the first                     2.4.6.1 Comment
        attempt of delivery                                 No
2.2.7   How many attempts at                                          2.4.7   National holidays on which EMS items are not delivered
        delivery are made            1
                                                                                                                          See annex pages
2.3     Undeliverable Items
                                     Yes
                                                                      2.5     Admissibility of items
2.3.1   When the item cannot be delivered at the first
        attempt, a notice is left                           Yes       2.5.1   Prohibited items are on the UPU list of
2.3.2   A second attempt at delivery is available upon                        Prohibited items                                   Yes
        request                                             Yes               Link to the UPU website's List of Prohibited Articles
2.3.3   An undeliverable EMS item is held back for a
        period of seven days, providing the addressee                 2.5.2   When an item containing an article prohibited under article
        the opportunity to collect the item                 No                10 of EMS Standard Agreement has been wrongly admitted
                                                                              to the operator, the following actions take place:
        If no, the retention period for undeliverable items
        is:                                                 14 Days   2.5.2.1 The item is returned to the operator of origin
                                                                                                                                 No
                                                                              If not, the item is dealt with according to the
                                                                              legislation of the country where the operator is
                                                                              establishing its presence                          Yes
                                                                      2.5.3   The limit of weight and size of an item is in
                                                                              accordance with article 11 A of the EMS
                                                                              Standard Agreement                                 Yes
                                                                              Weight:

                                                                              Dimensions:                   If the requirements in sections
                                                                                                            4.2 - 4.4 are not regarded, all
                                                                                                            emerging extra expenses will be
                                                                                                            charged to the Postal
                                                                                                            Administration of origin.



Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.26]
Page: [DEA - Deutsche Post AG] 1 of 4
                                                                                                                        DE - Germany
Deutsche Post AG                                                                                                                     DEA

2.6     Tracking                                                       3.3     Call Centres

2.6.1   Tracking is provided                                           3.3.1   Customer service to operators
                                                            Yes
2.6.2   If yes, tracking is available throughout the                           Name
                                                                                                           EMS Customer Service
        country                                             Yes
                                                                               Address and street no.      DHL Express Germany.
        If no, which regions are not covered by Tracking
                                                                                                           EMS Customer Service,
                                                                                                           Werrastrasse 1
3       Customer Service

3.1     Customer Service

3.1.1   An on-line Track & Trace system is provided
                                                            Yes
        If yes, the website
        address for tracking is:     http://www.dhl.de/oservic...              City and Post code
                                                                                                           Raunheim - 65479
        If an online Track & Trace
        system is provided, it is                                              Telephone
                                                                                                           (+49) 6142 8352 350
        available in the following
        languages :                English                                     Fax
                                                                                                           (+49) 6142 8352 359
3.2     Customer service to operators                                          E-mail                      ems.customerservice@deutsch
                                                                                                           epost.de
3.2.1   Rugby System user
                                                            Yes                Website
3.2.2   Time period for acceptance of inquiries after the
        delivery or return of the item:                   3 Months             Hours/days of Operation
                                                                               (local time)
3.2.3   Respond within three hours to an inquiry during
        operating hours from an origin operator, or the                        Languages
                                                                                                           English : German
        addressee, about the status of any item posted
                                                                       3.3.2   Customer service to customers
        during the preceding four months for which
        electronic records are available                    Yes
                                                                               Name
3.2.4   Respond before 11:00 am (local time) the next                                                      Customer Service Front Office
        business day if inquiries are received outside                         Address and street no.
        business hours                                      Yes
3.2.5   Respond to inquiries concerning other EMS                              City and Post code
        items for which no electronic record is available
                                                                               Telephone
        within 7 days                                       Yes                                            (+49) 180 5 345300
3.2.6   Respond for confirmation of delivery by fax or e-                      Fax
        mail within 48 hours of receipt of request        Yes
3.2.7   Provide a WPOD (written proof of delivery) upon                        E-mail
        request                                         Yes
                                                                               Website
        If yes, the WPOD includes the following details                                                    www.dhl.de...
                                                                               Hours/days of Operation
        Date of delivery                                                       (local time)
                                                            Yes
        Time of delivery                                                       Languages
                                                            Yes                                            English, Others : German

        Name of the recipient                                          3.4     Liability
                                                            Yes
        Signature of recipient                                         3.4.1   Indemnity is paid to the administration of origin
                                                            Yes                in event of loss, theft or damage to inward EMS
        If yes, the WPOD is provided within three                              items                                               Yes
        business days                                       Yes                For documents
        If no, is provided within:
                                                                               For merchandise
        If a WPOD is provided, records are retained for
        the following period                                                   If yes, does the amount correspond to the origin
                                                            3 Months
                                                                               administration`s indemnity to the sender of the
                                                                               item                                             No
                                                                               If indemnity is paid to the administration of origin
                                                                               in event of loss, theft or damage to inward EMS
                                                                               items, the claim from the origin operator is
                                                                               accepted within three months from the date of
                                                                               event D                                              Yes
                                                                               The indemnity is not paid to all administration of
                                                                               origin in event of loss, theft or damage to inward
                                                                               EMS items, but is subject to bilateral agreement Yes
                                                                       4       Customs

Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.26]
Page: [DEA - Deutsche Post AG] 2 of 4
                                                                                                                              DE - Germany
Deutsche Post AG                                                                                                                              DEA

4.1.1   Items exempt from customs duty and required documents                      Location
                                                                                                                 Frankfurt Airport
                                                      See annex pages              Telephone
                                                                                                                 (+49) 6969 021731
4.1.2   Comment:                      Other required documents: a                  Fax
                                                                                                                 (+49) 6969 050151
                                      complete Material Safety Data
                                      Sheet (including valid CAS no.)              National customs
                                      is required for all commodities              authority website             http://www.zoll-info.de...
                                      that might rise the suspicion                E-mail
                                      they could be subject to the
                                      IATA-DGR or ADR regulations                  Hours/days of operation
                                      (e.g. chemicals), in case there is           (local time)
                                      no "not restricted" statement in
                                      the content description.                     Location
                                                                                                                 Customs Information Center
4.1.3   National customs                                                           Telephone
        authority website             http://www.zoll-info.de...                                                 (+49) 694 699 7600
4.1.4   A customs broker is used                                                   Fax
                                                              No                                                 (+49) 694 699 7699
        If yes, the customs broker contact information is:                         National customs authority website

        Name:                                                                      E-mail

        Address:                                                                   Hours/days of operation
                                                                                   (local time)
        Telephone number:                                                  5       Delivery Payments
        Fax number:                                                        5.1     Operate a two-tier system
                                                                                                                                         No
        E-mail:                                                                    Documents:
4.1.5   The addressee is charged for the presentation                              Merchandise:
        of the item to Customs                                No
        If yes, just for items subject to duty                                     If no, the single rate per item is:
                                                              No
        The rate is:                                                       5.2     Imbalance compensation payment per item:

        Local currency                                                     6       Other services

        SDR                                                                6.1     À Découvert Service

4.1.6   The addressee is charged for the customs                           6.1.1   À découvert service is available
                                                                                                                                         No
        clearance                                             No
                                                                           6.2     Cash-on-Delivery
        If yes, just for items subject to duty
                                                              No
                                                                           6.2.1   A COD service is available
        The rate is:                                                                                                                     No
                                                                           6.3     Time-Certain Service
        Local currency
                                      0.00 EUR
                                                                           6.3.1   An inward time-certain service is available
        SDR                                                                                                                              No
                                                                           6.4     Inward Multi parcels shipments (MPS) in EMS
4.1.7   The origin operator is charged for the
        presentation of the item to Customs:                  No           6.4.1   An inward Multi parcels shipments (MPS) in
        If yes, just for items subject to duty                                     EMS is available                                      No
                                                              No
                                                                           6.5     Receiver-pays Service
        The rate is:
                                                                           6.5.1   A receiver- pays service in EMS is available
        Local currency                                                                                                                   No
                                                                           7       Standard Agreement
        SDR
                                                                           7.1     Administration is signatory of the EMS Standard
4.1.8   The origin operator is charged for the customs                             Agreement                                       No
        clearance:                                            No
                                                                                   If yes, the EMS Standard Agreement was
        If yes, just for items subject to duty                                     signed on a multilateral basis                        No
                                                              No
        The rate is:                                                               If no, the EMS Standard Agreement was signed
                                                                                   on a bilateral basis                         No
        Local currency                                                     8       Contacts
        SDR

4.1.9   Local customs contacts:

Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.26]
Page: [DEA - Deutsche Post AG] 3 of 4
                                                                                                               DE - Germany
Deutsche Post AG                                                                                                            DEA

8.1     Inbound OE                                                  8.4   Operational Contact

        Location                                                          Title, Name
                                     Frankfurt Airport                                             Ulrich Ortwein
        OE Code                                                           Function
                                     DEFRAA                                                        Manager EMS Exchange Office
        Telephone                                                         Address and street no.   c/o Deutsche Post AG
                                     (+49) 69 69 59 00 25
                                                                                                   Building 190 / Room Z1.607
        Mobile Phone
                                                                          City and Post code
                                                                                                   Frankfurt am Main - 60549
        Fax
                                     (+49) 69 69 59 00 26                 Country
                                                                                                   Germany
        E-mail                       ems.operations@deutschepost.
                                                                          Telephone
                                     de                                                            (+49) 69 69 59 00 25
8.2     Bilateral or Standard Agreement contact                           Mobile Phone

        Title, Name                                                       Fax
                                     Ms. Julia Dahm                                                (+49) 69 69 59 00 26
        Function                                                          E-mail
                                     Product Manager                                               ulrich.ortwein@dhl.com
        Address and street no.                                            After hours telephone
                                     Heinrich-Brüning-Str. 5
        City and Post code                                          8.5   Emergency contact
                                     BONN - 53113
        Country                                                           Title, Name
                                     Germany                                                       Ulrich Ortwein
        Telephone                                                         Function
                                     (+49) 228 306 32304                                           Manager EMS Exchange Office
        Mobile Phone                                                      Address and street no.
                                     (+49) 175 4316836
        Fax                                                               City and Post code
                                     (+49) 228 306 2932200
        E-mail                                                            Country
                                     julia.dahm@dhl.dom                                            Germany
        After hours telephone                                             Telephone
                                                                                                   (+49) 69 69 59 00 25
8.3     A Découvert services contact                                      Mobile Phone

        Title, Name                                                       Fax
                                                                                                   (+49) 69 69 59 00 26
        Function                                                          E-mail                   EMS.Operations@deutchepost.
                                                                                                   de
        Address and street no.
                                                                          After hours telephone
        City and Post code

        Country

        Telephone

        Mobile Phone

        Fax

        E-mail

        After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.26]
Page: [DEA - Deutsche Post AG] 4 of 4
                                                                                                                             GH - Ghana
GHANA POST COMPANY LTD                                                                                                                   GHA

1       Operator Details                                                2.4     Delivery Offices

1.1     Country or territory name                                       2.4.1   Validated delivery standards
                                     Ghana                                                                                           Yes
1.2     Geographical location                                                   Date of last update
                                     Africa                                                                   2009-02-16
1.3     Operator name                                                   2.4.2   Custom clearance average time for:
                                     GHANA POST COMPANY LTD
1.4     ISO-code                                                                Items subject to duty
                                     GH                                                                                              48 Hours
1.5     Member of EMS Cooperative                                               Items not subject to duty
                                                             Yes                                                                     24 Hours
1.6     EMS Delivery Agent                                              2.4.3   Comment                       * Items subject to duty:
                                                             No
                                                                                                              MERCHANDISE
1.10    Quartely credit indicator
        for EMS Operational                                                                                   * Items not subject to duty:
        Guide updates                Q3Y09                                                                    DOCUMENTS
Comments                                                                2.4.4   Delivery standards
2       Delivery Services                                                                                                    See annex pages
2.1     Coverage                                                        2.4.5   Table list of locations not covered
2.1.1   Entire territory
                                                             Yes          Zip code                 Location
2.2     Delivery

2.2.1   To customer’s address for documents and
        merchandise                                          No         2.4.6   Days of the week on which EMS items are delivered
        If no, to customer’s address for documents                              Monday
                                                             No                                                                      Yes
2.2.2   To a P.O. Box                                                           Tuesday
                                                             No                                                                      Yes
2.2.3   To a Post Office counter                                                Wednesday
                                                             Yes                                                                     Yes
2.2.4   At office of exchange                                                   Thursday
                                                             Yes                                                                     Yes
2.2.5   At customs office                                                       Friday
                                                             Yes                                                                     Yes
2.2.6   The customer is notified of the item’s arrival by                       Saturday
        telephone or other means before the first                                                                                    Yes
        attempt of delivery                                  Yes                Sunday
                                                                                                                                     No
        If yes, delivery details are made with the
        addressee by telephone before the first attempt                 2.4.6.1 Comment
        of delivery                                          Yes
                                                                        2.4.7   National holidays on which EMS items are not delivered
        If yes, the addressee can request that delivery
        be made to an alternative address                    Yes                                                             See annex pages
2.2.7   How many attempts at
        delivery are made            3                                  2.5     Admissibility of items
2.3     Undeliverable Items                                             2.5.1   Prohibited items are on the UPU list of
                                     Yes
                                                                                Prohibited items                                     Yes
2.3.1   When the item cannot be delivered at the first
        attempt, a notice is left                            No                 Link to the UPU website's
                                                                                List of Prohibited Articles http://www.upu.int/custom...
        If an advice is not left, when is the next attempt
        at delivery made:                                    24 Hours   2.5.2   When an item containing an article prohibited under article
                                                                                10 of EMS Standard Agreement has been wrongly admitted
2.3.2   A second attempt at delivery is available upon                          to the operator, the following actions take place:
        request                                              Yes
                                                                        2.5.2.1 The item is returned to the operator of origin
2.3.3   An undeliverable EMS item is held back for a                                                                                 No
        period of seven days, providing the addressee                           If not, the item is dealt with according to the
        the opportunity to collect the item                  No                 legislation of the country where the operator is
        If no, the retention period for undeliverable items                     establishing its presence                            Yes
        is:                                                 14 Days     2.5.3   The limit of weight and size of an item is in
                                                                                accordance with article 11 A of the EMS
                                                                                Standard Agreement                                   Yes
                                                                                Weight:

                                                                                Dimensions:



Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q1]
Latest electronic update of this entry: [2010.Feb.25]
Page: [GHA - GHANA POST COMPANY LTD] 1 of 4
                                                                                                                           GH - Ghana
GHANA POST COMPANY LTD                                                                                                              GHA

2.6     Tracking                                                       3.3     Call Centres

2.6.1   Tracking is provided                                           3.3.1   Customer service to operators
                                                            Yes
2.6.2   If yes, tracking is available throughout the                           Name
                                                                                                           EMS Enquiry Office
        country                                             No
                                                                               Address and street no.      General Post Office. Asafoatse
        If no, which regions are     Ashanti, Brong Ahafo, Northern,
                                                                                                           Nettey Street.
        not covered by Tracking      Upper East & West, Western,
                                     Central, Volta and Eastern.               City and Post code
                                                                                                           ACCRA
3       Customer Service
                                                                               Telephone
                                                                                                           (+233 21) 66 8138 / 8619
3.1     Customer Service
                                                                               Fax
                                                                                                           (+233 21) 66 8139
3.1.1   An on-line Track & Trace system is provided
                                                            No                 E-mail
                                                                                                           emsghana@yahoo.co.uk
3.2     Customer service to operators
                                                                               Website
3.2.1   Rugby System user
                                                            Yes                Hours/days of Operation
                                                                               (local time)
3.2.2   Time period for acceptance of inquiries after the
        delivery or return of the item:                   90 Days              Languages
                                                                                                           English
3.2.3   Respond within three hours to an inquiry during
                                                                       3.3.2   Customer service to customers
        operating hours from an origin operator, or the
        addressee, about the status of any item posted
                                                                               Name
        during the preceding four months for which                                                         EMS Enquiry Office
        electronic records are available                    Yes                Address and street no.      General Post Office. Asafoatse
3.2.4   Respond before 11:00 am (local time) the next                                                      Nettey Street.
        business day if inquiries are received outside                         City and Post code
        business hours                                      Yes                                            ACCRA
3.2.5   Respond to inquiries concerning other EMS                              Telephone
                                                                                                           (+233 21) 66 8138 / 8619
        items for which no electronic record is available
        within 7 days                                       Yes                Fax
                                                                                                           (+233 21) 66 8139
3.2.6   Respond for confirmation of delivery by fax or e-                      E-mail
        mail within 48 hours of receipt of request        Yes                                              emsghana@yahoo.co.uk
3.2.7   Provide a WPOD (written proof of delivery) upon                        Website
        request                                         Yes
                                                                               Hours/days of Operation
        If yes, the WPOD includes the following details
                                                                               (local time)
        Date of delivery                                                       Languages
                                                            Yes                                            English
        Time of delivery                                               3.4     Liability
                                                            Yes
        Name of the recipient                                          3.4.1   Indemnity is paid to the administration of origin
                                                            Yes                in event of loss, theft or damage to inward EMS
        Signature of recipient                                                 items                                               Yes
                                                            Yes
                                                                               For documents
        If yes, the WPOD is provided within three
        business days                                       Yes                For merchandise
        If no, is provided within:
                                                                               If yes, does the amount correspond to the origin
        If a WPOD is provided, records are retained for                        administration`s indemnity to the sender of the
        the following period                                30 Days            item                                             No
                                                                               If indemnity is paid to the administration of origin
                                                                               in event of loss, theft or damage to inward EMS
                                                                               items, the claim from the origin operator is
                                                                               accepted within three months from the date of
                                                                               event D                                              Yes
                                                                               The indemnity is not paid to all administration of
                                                                               origin in event of loss, theft or damage to inward
                                                                               EMS items, but is subject to bilateral agreement Yes
                                                                       4       Customs

                                                                       4.1.1   Items exempt from customs duty and required documents

                                                                                                                           See annex pages

                                                                       4.1.2   Comment:


Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q1]
Latest electronic update of this entry: [2010.Feb.25]
Page: [GHA - GHANA POST COMPANY LTD] 2 of 4
                                                                                                                  GH - Ghana
GHANA POST COMPANY LTD                                                                                                 GHA

4.1.3   National customs authority website                                Telephone

4.1.4   A customs broker is used                                          Fax
                                                             No
        If yes, the customs broker contact information is:                National customs authority website

        Name:                                                             E-mail

        Address:                                                          Hours/days of operation
                                                                          (local time)
        Telephone number:
                                                                          Location
                                                                                                      Tema
        Fax number:
                                                                          Telephone
        E-mail:
                                                                          Fax
4.1.5   The addressee is charged for the presentation
                                                                          National customs authority website
        of the item to Customs                               No
        If yes, just for items subject to duty                            E-mail
                                                             No
        The rate is:                                                      Hours/days of operation
                                                                          (local time)
        Local currency
                                                                          Location
                                                                                                      Koforidua
        SDR
                                                                          Telephone
4.1.6   The addressee is charged for the customs
                                                                          Fax
        clearance                                            Yes
        If yes, just for items subject to duty                            National customs authority website
                                                             Yes
        The rate is:                                                      E-mail

        Local currency                                                    Hours/days of operation
                                                                          (local time)
        SDR
                                                                          Location
                                                                                                      Sunyani
4.1.7   The origin operator is charged for the
                                                                          Telephone
        presentation of the item to Customs:                 No
        If yes, just for items subject to duty                            Fax
                                                             No
        The rate is:                                                      National customs authority website

        Local currency                                                    E-mail

        SDR                                                               Hours/days of operation
                                                                          (local time)
4.1.8   The origin operator is charged for the customs
                                                                          Location
        clearance:                                           No                                       Nkawkaw
        If yes, just for items subject to duty                            Telephone
                                                             No
        The rate is:                                                      Fax

        Local currency                                                    National customs authority website

        SDR                                                               E-mail

4.1.9   Local customs contacts:                                           Hours/days of operation
                                                                          (local time)
        Location                      EMS Parcel Delivery Counter
                                                                    5     Delivery Payments
                                      GPO Accra
        Telephone                                                   5.1   Operate a two-tier system
                                      (+233 21) 662063 / 6647                                                         Yes
        Fax                                                               If yes, the rate for:
                                      (+233 21) 668139
        National customs authority website                                Documents:
                                                                                                      3.50 SDR
        E-mail                                                            Merchandise:
                                                                                                      5.00 SDR
        Hours/days of operation                                     5.2   Imbalance compensation payment per item:
        (local time)
                                                                    6     Other services
        Location
                                      Kumasi

Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q1]
Latest electronic update of this entry: [2010.Feb.25]
Page: [GHA - GHANA POST COMPANY LTD] 3 of 4
                                                                                                                GH - Ghana
GHANA POST COMPANY LTD                                                                                                    GHA

6.1     À Découvert Service                                       8.3   A Découvert services contact

6.1.1   À découvert service is available                                Title, Name
                                                            Yes                                   Mr. Edmund Armah
        If yes, to the following                                        Function
                                                                                                  Deputy Postal Manager
        destinations:                Togo, Benin
                                                                        Address and street no.    EMS Business Unit
6.2     Cash-on-Delivery
                                                                                                  General Post Office.
                                                                                                  Asafoatse
6.2.1   A COD service is available
                                                            No                                    Nettey street
6.3     Time-Certain Service                                            City and Post code
                                                                                                  ACCRA
6.3.1   An inward time-certain service is available                     Country
                                                            No                                    Ghana
6.4     Inward Multi parcels shipments (MPS) in EMS                     Telephone
                                                                                                  (+233 021) 668423
6.4.1   An inward Multi parcels shipments (MPS) in                      Mobile Phone
        EMS is available                                                                          (+233 024) 4125530
                                                            No
                                                                        Fax
6.5     Receiver-pays Service                                                                     (+233 021) 668139
                                                                        E-mail
6.5.1   A receiver- pays service in EMS is available                                              armah60@yahoo.com
                                                            No
                                                                        After hours telephone
7       Standard Agreement                                                                        (+233 024) 4125530
                                                                  8.4   Operational Contact
7.1     Administration is signatory of the EMS Standard
        Agreement                                       Yes
                                                                        Title, Name
        If yes, the EMS Standard Agreement was                                                    Mr. Stephen Melomey
        signed on a multilateral basis                      No          Function
                                                                                                  EMS Operations Manager
        If no, the EMS Standard Agreement was signed
        on a bilateral basis                                            Address and street no.    EMS Business Unit
                                                     No
                                                                                                  General Post Office.
8       Contacts                                                                                  Asafoatse
                                                                                                  Nettey street
8.1     Inbound OE

        Location                                                        City and Post code
                                     ACCRA General Post Office                                    ACCRA

        OE Code                                                         Country
                                     GHACCB                                                       Ghana

        Telephone                                                       Telephone
                                     (+233 21) 66 8423                                            (+233 021) 668138 / 8619

        Mobile Phone                                                    Mobile Phone
                                     (+233 20) 81 92549                                           (+233 020) 8192549

        Fax                                                             Fax
                                     (+233 21) 668139                                             (+233 021) 668139

        E-mail                                                          E-mail
                                     sarlpinto@yahoo.com                                          sarlpinto@yahoo.com

8.2     Bilateral or Standard Agreement contact                         After hours telephone
                                                                                                  (+233 020) 8192549

        Title, Name                                               8.5   Emergency contact
                                     Mr. Samuel Adu-Boafo
        Function                                                        Title, Name
                                     General Manager                                              Rosemond Asante

        Address and street no.       EMS Business Unit                  Function
                                                                                                  Deputy Chief Manager
                                     General Post Office.
                                     Asafoatse                          Address and street no.    General Post Office.
                                     Nettey street                                                Asafoatse
                                                                                                  Nettey street

        City and Post code
                                     ACCRA                              City and Post code
                                                                                                  ACCRA
        Country
                                     Ghana                              Country
                                                                                                  Ghana
        Telephone
                                     (+233 020) 2011342                 Telephone
                                                                                                  (+233 021) 668041
        Mobile Phone
                                     (+233 020) 2011342                 Mobile Phone
                                                                                                  (+233 024) 2945182
        Fax
                                     (+233 021) 668139                  Fax
                                                                                                  (+233 021) 668139
        E-mail
                                     samaduboafo@hotmail.com            E-mail
                                                                                                  emsghana@yahoo.co.uk
        After hours telephone
                                     (+233 020) 2011342                 After hours telephone
                                                                                                  (+233 022) 414245

Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q1]
Latest electronic update of this entry: [2010.Feb.25]
Page: [GHA - GHANA POST COMPANY LTD] 4 of 4
                                                                                                                    GB - Great Britain
Royal Mail Great Britain                                                                                                             GBA

1       Operator Details                                              2.4     Delivery Offices

1.1     Country or territory name                                     2.4.1   Validated delivery standards
                                    Great Britain                                                                                  Yes
1.2     Geographical location                                                 Date of last update
                                    Europe                                                                  2008-10-01
1.3     Operator name                                                 2.4.2   Custom clearance average time for:
                                    Royal Mail Great Britain
1.4     ISO-code                                                              Items subject to duty
                                    GB                                                                                             18 Hours
1.5     Member of EMS Cooperative                                             Items not subject to duty
                                                            Yes                                                                    6 Hours
1.6     EMS Delivery Agent                                            2.4.3   Comment                       All EMS items inbound to Great
                                                            No
                                                                                                            Britain are subject to customs
1.10    Quartely credit indicator                                                                           inspection. This may result in
        for EMS Operational                                                                                 service delay outside the control
        Guide updates               Q4Y10                                                                   of Royal Mail. All items are D
Comments                                                                                                    scanned and processed at
                                                                                                            Coventry regardless of the
2       Delivery Services                                                                                   airport of arrival. All dispatches
                                                                                                            must be made up for Coventry
2.1     Coverage                                                                                            (GBCVTA).
                                                                      2.4.4   Delivery standards
2.1.1   Entire territory
                                                            Yes
                                                                                                                           See annex pages
2.2     Delivery
                                                                      2.4.5   Table list of locations not covered
2.2.1   To customer’s address for documents and
        merchandise                                         Yes
                                                                        Zip code                 Location
2.2.2   To a P.O. Box
                                                            No
2.2.3   To a Post Office counter
                                                            Yes
                                                                      2.4.6   Days of the week on which EMS items are delivered
2.2.4   At office of exchange
                                                            No
                                                                              Monday
2.2.5   At customs office                                                                                                          Yes
                                                            No
                                                                              Tuesday
2.2.6   The customer is notified of the item’s arrival by                                                                          Yes
        telephone or other means before the first                             Wednesday
        attempt of delivery                                 No                                                                     Yes
2.2.7   How many attempts at                                                  Thursday
                                                                                                                                   Yes
        delivery are made           1
                                                                              Friday
2.3     Undeliverable Items                                                                                                        Yes
                                    Yes
                                                                              Saturday
2.3.1   When the item cannot be delivered at the first                                                                             No
        attempt, a notice is left                           Yes               Sunday
                                                                                                                                   No
2.3.2   A second attempt at delivery is available upon
        request                                             Yes       2.4.6.1 Comment
2.3.3   An undeliverable EMS item is held back for a
                                                                      2.4.7   National holidays on which EMS items are not delivered
        period of seven days, providing the addressee
        the opportunity to collect the item                 No                                                             See annex pages
        If no, the retention period for undeliverable items
        is:                                                 21 Days




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.05]
Page: [GBA - Royal Mail Great Britain] 1 of 5
                                                                                                                   GB - Great Britain
Royal Mail Great Britain                                                                                                            GBA

2.5     Admissibility of items                                         3.2     Customer service to operators

2.5.1   Prohibited items are on the UPU list of                        3.2.1   Rugby System user
                                                                                                                                   Yes
        Prohibited items                                   No
                                                                       3.2.2   Time period for acceptance of inquiries after the
        Link to the UPU website's List of Prohibited Articles
                                                                               delivery or return of the item:                   3 Months
        If no, the following are not Please also refer to the HMRC     3.2.3   Respond within three hours to an inquiry during
        admitted :                   website detailing al prohibited           operating hours from an origin operator, or the
                                     items. This can be found at:              addressee, about the status of any item posted
                                     http://customs.hmrc.gov.uk/cha            during the preceding four months for which
                                     nnelsPortalWebApp/channelsPo              electronic records are available                    Yes
                                     rtalWebApp.portal?
                                                                       3.2.4   Respond before 11:00 am (local time) the next
                                     _nfpb=true&_pageLabel=pageT
                                                                               business day if inquiries are received outside
                                     ravel_ShowContent&id=HMCE_
                                                                               business hours                                      Yes
                                     PROD_009828&propertyType=
                                     document                          3.2.5   Respond to inquiries concerning other EMS
                                                                               items for which no electronic record is available
2.5.2   When an item containing an article prohibited under article            within 7 days                                       Yes
        10 of EMS Standard Agreement has been wrongly admitted
        to the operator, the following actions take place:             3.2.6   Respond for confirmation of delivery by fax or e-
                                                                               mail within 48 hours of receipt of request        Yes
2.5.2.1 The item is returned to the operator of origin
                                                           No          3.2.7   Provide a WPOD (written proof of delivery) upon
        If not, the item is dealt with according to the                        request                                         Yes
        legislation of the country where the operator is                       If yes, the WPOD includes the following details
        establishing its presence                          Yes
2.5.3   The limit of weight and size of an item is in                          Date of delivery
                                                                                                                                   Yes
        accordance with article 11 A of the EMS
        Standard Agreement                                 Yes                 Time of delivery
                                                                                                                                   Yes
        Weight:                                                                Name of the recipient
                                                                                                                                   Yes
        Dimensions:                                                            Signature of recipient
                                                                                                                                   Yes
2.6     Tracking                                                               If yes, the WPOD is provided within three
                                                                               business days                                       Yes
2.6.1   Tracking is provided
                                                           Yes                 If no, is provided within:
2.6.2   If yes, tracking is available throughout the
        country                                            Yes                 If a WPOD is provided, records are retained for     12
                                                                               the following period                                Months
        If no, which regions are not covered by Tracking

3       Customer Service

3.1     Customer Service

3.1.1   An on-line Track & Trace system is provided
                                                           Yes
        If yes, the website
        address for tracking is:     www.parcelforce.co.uk...
        If an online Track & Trace
        system is provided, it is
        available in the following
        languages :                English




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.05]
Page: [GBA - Royal Mail Great Britain] 2 of 5
                                                                                                                          GB - Great Britain
Royal Mail Great Britain                                                                                                                 GBA

3.3     Call Centres                                                                                                           See annex pages

3.3.1   Customer service to operators                                    4.1.2   Comment:                      *Invoices must be included in
                                                                                                               items containing goods
        Name                           Parcelforce Worldwide                                                   (including mail order gifts). Gifts
                                       International Customer Services                                         between private individuals may
        Address and street no.         Parcelforce Worldwide Claims,                                           not be expected to have
                                       Royal Mail House, 2 Denby                                               commercial invoices.
                                       Dale Road                                                               Addressees of items valued at
                                                                                                               more than 2'000 GBP will be
        City and Post code                                                                                     required to submit additional
                                       Wakefield WF1 1AA
                                                                                                               details to provide commercial or
        Telephone                                                                                              proforma invoices when sending
                                       (+44) 1924 29 4283
                                                                                                               gifts. However, it must be noted
        Fax                                                                                                    that mail order gift items are
                                       (+44) 1924 29 4206 / 7
                                                                                                               presumed to be from a business
        E-mail                         International.enquiries@parcelf                                         and so should be accompanied
                                       orce.co.uk                                                              by a commercial invoice.
        Website                                                                                                **Commercial samples : Import
                                       www.parcelforce.com...                                                  duty and VAT may be waived
        Hours/days of Operation                                                                                under certain conditions.
        (local time)                                                                                           Senders are advised to read
                                                                                                               Customs Notice 367 -
        Languages
                                       English                                                                 Commercial samples of
                                                                                                               negligible value. Temporary
3.3.2   Customer service to customers
                                                                                                               Imports : Duty/other import
                                                                                                               charges may be waived when
        Name                           Parcelforce Worldwide
                                                                                                               goods are temporarily imported
                                       International Customer Services
                                                                                                               or imported finally for a
        Address and street no.         Parcelforce Worldwide Claims,                                           particular purpose. See
                                       Royal Mail House, 2 Denby                                               www.hmrc.gov.uk/forms.
                                       Dale Road                                                               *** The customs declaration
        City and Post code                                                                                     must be completed in full, in
                                       Wakefield WF1 1AA                                                       English or in French, even if the
        Telephone                                                                                              value of the goods is nil. A full
                                       (+44) 1924 29 4283                                                      description of the contents. (i.e.
        Fax                                                                                                    Business Papers) is desirable.
                                       (+44) 1924 29 4206 / 7
                                                                         4.1.3   National customs
        E-mail                         International.enquiries@parcelf           authority website             http://www.hmrc.gov.uk...
                                       orce.co.uk
                                                                         4.1.4   A customs broker is used
        Website                                                                                                                        No
                                       www.parcelforce.com...
                                                                                 If yes, the customs broker contact information is:
        Hours/days of Operation
        (local time)                                                             Name:
        Languages
                                       English                                   Address:
3.4     Liability
                                                                                 Telephone number:
3.4.1   Indemnity is paid to the administration of origin
        in event of loss, theft or damage to inward EMS                          Fax number:
        items                                                No
                                                                                 E-mail:
        For documents
                                                                         4.1.5   The addressee is charged for the presentation
        For merchandise                                                          of the item to Customs                                Yes
        If not, the limit amount is:                                             If yes, just for items subject to duty
                                                                                                                                       Yes
        If indemnity is paid to the administration of origin                     The rate is:
        in event of loss, theft or damage to inward EMS
        items, the claim from the origin operator is                             Local currency
                                                                                                               13.50 GBP
        accepted within three months from the date of
        event D                                              No                  SDR

        If not, the time limit to accept the claim is:                   4.1.6   The addressee is charged for the customs
                                                                                 clearance                                             Yes
        The indemnity is not paid to all administration of
        origin in event of loss, theft or damage to inward                       If yes, just for items subject to duty
                                                                                                                                       Yes
        EMS items, but is subject to bilateral agreement No
                                                                                 The rate is:
4       Customs
                                                                                 Local currency
4.1.1   Items exempt from customs duty and required documents


Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.05]
Page: [GBA - Royal Mail Great Britain] 3 of 5
                                                                                                          GB - Great Britain
Royal Mail Great Britain                                                                                                   GBA

        SDR                                                       7     Standard Agreement

4.1.7   The origin operator is charged for the                    7.1   Administration is signatory of the EMS Standard
        presentation of the item to Customs:                No          Agreement                                       No
        If yes, just for items subject to duty                          If yes, the EMS Standard Agreement was
                                                            No
                                                                        signed on a multilateral basis                    No
        The rate is:
                                                                        If no, the EMS Standard Agreement was signed
                                                                        on a bilateral basis                         No
        Local currency
                                                                  8     Contacts
        SDR
                                                                  8.1   Inbound OE
4.1.8   The origin operator is charged for the customs
        clearance:                                          No          Location
                                                                                                  Coventry OE
        If yes, just for items subject to duty
                                                            No          OE Code
                                                                                                  GBCVTA
        The rate is:
                                                                        Telephone
        Local currency
                                                                        Mobile Phone
                                                                                                  /+44) 247 621 3337
        SDR
                                                                        Fax
4.1.9   Local customs contacts:
                                                                        E-mail                    alan.p.brooks@parcelforce.co.u
                                                                                                  k
        Location
                                      Coventry Int'l Hub - HMRC   8.2   Bilateral or Standard Agreement contact
        Telephone
                                      (+44 24) 7621 2800                Title, Name
                                                                                                  Lucy Watson Jones
        Fax
                                      (+44 24) 7621 2812                Function                  International Product and
        National customs                                                                          Relationship Manager
        authority website             http://www.hmrc.gov.uk...         Address and street no.    Lytham House
        E-mail                                                                                    Caldecotte Lake Drive
                                                                        City and Post code
        Hours/days of operation                                                                   Milton Keynes, MK7 8LE
        (local time)                                                    Country
                                                                                                  United Kingdom
5       Delivery Payments
                                                                        Telephone
                                                                                                  (+44) 7802 815966
5.1     Operate a two-tier system
                                                            No          Mobile Phone
                                                                                                  (+44) 7802 815966
        Documents:
                                                                        Fax
        Merchandise:
                                                                        E-mail                    lucy.watson-
        If no, the single rate per                                                                jones@parcelforce.co.uk
        item is:                      9.41 SDR                          After hours telephone
5.2     Imbalance compensation payment per item:
                                                                  8.3   A Découvert services contact
6       Other services
                                                                        Title, Name
                                                                                                  Lucy Watson Jones
6.1     À Découvert Service
                                                                        Function                  International Product and
6.1.1   À découvert service is available                                                          Relationship Manager
                                                            Yes
                                                                        Address and street no.    Lytham House
        If yes, to the following
                                                                                                  Caldecotte lake Drive
        destinations:                 Bilateral agreement
                                                                        City and Post code
6.2     Cash-on-Delivery                                                                          Milton Keynes MK7 8LE
                                                                        Country
6.2.1   A COD service is available                                                                United Kingdom
                                                            No
                                                                        Telephone
6.3     Time-Certain Service                                                                      (+44) 7802 815966
                                                                        Mobile Phone
6.3.1   An inward time-certain service is available                                               (+44) 7802 815966
                                                            No
                                                                        Fax
6.4     Inward Multi parcels shipments (MPS) in EMS
                                                                        E-mail                    lucy.watson-
6.4.1   An inward Multi parcels shipments (MPS) in
                                                                                                  jones@parcelforce.co.uk
        EMS is available                                    No
                                                                        After hours telephone
6.5     Receiver-pays Service

6.5.1   A receiver- pays service in EMS is available
                                                            No
Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.05]
Page: [GBA - Royal Mail Great Britain] 4 of 5
                                                                      GB - Great Britain
Royal Mail Great Britain                                                           GBA

8.4     Operational Contact

        Title, Name
                                    Mr. David J Gregory
        Function
                                    International Service Manager
        Address and street no.

        City and Post code

        Country
                                    United Kingdom
        Telephone

        Mobile Phone

        Fax

        E-mail                      david.j.gregory@parcelforce.co.
                                    uk
        After hours telephone

8.5     Emergency contact

        Title, Name
                                    Mr David J Gregory
        Function
                                    International Service Manager
        Address and street no.

        City and Post code

        Country
                                    United Kingdom
        Telephone

        Mobile Phone

        Fax

        E-mail                      david.j.gregory@parcelforce.co.
                                    uk
        After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.05]
Page: [GBA - Royal Mail Great Britain] 5 of 5
                                                                                                                        GD - Grenada
GRENADA POSTAL CORPORATION                                                                                                        GDA

1       Operator Details                                              2.4     Delivery Offices

1.1     Country or territory name                                     2.4.1   Validated delivery standards
                                    Grenada                                                                                      Yes
1.2     Geographical location       North America, Central America            Date of last update
                                    and Caribbean
                                                                      2.4.2   Custom clearance average time for:
1.3     Operator name               GRENADA POSTAL
                                    CORPORATION
                                                                              Items subject to duty
1.4     ISO-code                                                                                                                 12 Hours
                                    GD
                                                                              Items not subject to duty
1.5     Member of EMS Cooperative                                                                                                4 Hours
                                                            Yes
                                                                      2.4.3   Comment
1.6     EMS Delivery Agent
                                                            No
                                                                      2.4.4   Delivery standards
1.10    Quartely credit indicator
        for EMS Operational                                                                                               See annex pages
        Guide updates               Q2Y09
Comments                                                              2.4.5   Table list of locations not covered

2       Delivery Services                                               Zip code                 Location
2.1     Coverage

2.1.1   Entire territory                                              2.4.6   Days of the week on which EMS items are delivered
                                                            Yes
2.2     Delivery                                                              Monday
                                                                                                                                 Yes
2.2.1   To customer’s address for documents and                               Tuesday
        merchandise                                         Yes                                                                  Yes
2.2.2   To a P.O. Box                                                         Wednesday
                                                            Yes                                                                  Yes
2.2.3   To a Post Office counter                                              Thursday
                                                            Yes                                                                  Yes
2.2.4   At office of exchange                                                 Friday
                                                            Yes                                                                  Yes
2.2.5   At customs office                                                     Saturday
                                                            No                                                                   No
2.2.6   The customer is notified of the item’s arrival by                     Sunday
                                                                                                                                 No
        telephone or other means before the first
        attempt of delivery                                 Yes       2.4.6.1 Comment
        If yes, delivery details are made with the                    2.4.7   National holidays on which EMS items are not delivered
        addressee by telephone before the first attempt
        of delivery                                         Yes                                                           See annex pages
        If yes, the addressee can request that delivery
        be made to an alternative address                   Yes       2.5     Admissibility of items
2.2.7   How many attempts at                                          2.5.1   Prohibited items are on the UPU list of
        delivery are made           3                                         Prohibited items                                   Yes
2.3     Undeliverable Items                                                   Link to the UPU website's
                                    Yes
                                                                              List of Prohibited Articles http://www.upu.int/custom...
2.3.1   When the item cannot be delivered at the first
        attempt, a notice is left                           Yes       2.5.2   When an item containing an article prohibited under article
                                                                              10 of EMS Standard Agreement has been wrongly admitted
2.3.2   A second attempt at delivery is available upon                        to the operator, the following actions take place:
        request                                             Yes
                                                                      2.5.2.1 The item is returned to the operator of origin
2.3.3   An undeliverable EMS item is held back for a                                                                             No
        period of seven days, providing the addressee                         If not, the item is dealt with according to the
        the opportunity to collect the item                 No                legislation of the country where the operator is
        If no, the retention period for undeliverable items                   establishing its presence                          Yes
        is:                                                 21 Days   2.5.3   The limit of weight and size of an item is in
                                                                              accordance with article 11 A of the EMS
                                                                              Standard Agreement                                 Yes
                                                                              Weight:

                                                                              Dimensions:




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q1]
Latest electronic update of this entry: [2010.Mar.11]
Page: [GDA - GRENADA POSTAL CORPORATION] 1 of 4
                                                                                                                   GD - Grenada
GRENADA POSTAL CORPORATION                                                                                                     GDA

2.6     Tracking                                                  3.3     Call Centres

2.6.1   Tracking is provided                                      3.3.1   Customer service to operators
                                                            Yes
2.6.2   If yes, tracking is available throughout the                      Name
                                                                                                      Grenada Postal Corporation
        country                                             Yes
                                                                          Address and street no.
        If no, which regions are not covered by Tracking                                              St. George's
                                                                          City and Post code
3       Customer Service
                                                                          Telephone
3.1     Customer Service                                                                              (+1 473) 440 2526
                                                                          Fax
3.1.1   An on-line Track & Trace system is provided                                                   (+1 473) 440 4271
                                                            Yes
                                                                          E-mail
        If yes, the website                                                                           grenadapost@grenadapost.net
        address for tracking is:     www.grenadapost.net...
                                                                          Website
        If an online Track & Trace
        system is provided, it is                                         Hours/days of Operation
        available in the following                                        (local time)
        languages :                English                                Languages
                                                                                                      English
3.2     Customer service to operators
                                                                  3.3.2   Customer service to customers
3.2.1   Rugby System user
                                                            No            Name
3.2.2   Time period for acceptance of inquiries after the
        delivery or return of the item:                                   Address and street no.
3.2.3   Respond within three hours to an inquiry during
                                                                          City and Post code
        operating hours from an origin operator, or the
        addressee, about the status of any item posted
                                                                          Telephone
        during the preceding four months for which
        electronic records are available                    No            Fax
        If not, the response is provided in the following
        period:                                                           E-mail
3.2.4   Respond before 11:00 am (local time) the next
                                                                          Website
        business day if inquiries are received outside
        business hours                                      No            Hours/days of Operation (local time)
        If no, the response is provided in the following
        period:                                                           Languages
3.2.5   Respond to inquiries concerning other EMS
                                                                  3.4     Liability
        items for which no electronic record is available
        within 7 days                                       No    3.4.1   Indemnity is paid to the administration of origin
        If not, the response is provided in the following                 in event of loss, theft or damage to inward EMS
        period:                                                           items                                               Yes
3.2.6   Respond for confirmation of delivery by fax or e-                 For documents
        mail within 48 hours of receipt of request        No
                                                                          For merchandise
        If not, the response is provided within:
                                                                          If yes, does the amount correspond to the origin
3.2.7   Provide a WPOD (written proof of delivery) upon
                                                                          administration`s indemnity to the sender of the
        request                                         Yes
                                                                          item                                             Yes
        If yes, the WPOD includes the following details
                                                                          If indemnity is paid to the administration of origin
                                                                          in event of loss, theft or damage to inward EMS
        Date of delivery
                                                            No            items, the claim from the origin operator is
        Time of delivery                                                  accepted within three months from the date of
                                                            No            event D                                              Yes
        Name of the recipient                                             The indemnity is not paid to all administration of
                                                            No
                                                                          origin in event of loss, theft or damage to inward
        Signature of recipient                                            EMS items, but is subject to bilateral agreement No
                                                            No
        If yes, the WPOD is provided within three                 4       Customs
        business days                                       No
                                                                  4.1.1   Items exempt from customs duty and required documents
        If no, is provided within:
                                                                                                                      See annex pages
        If a WPOD is provided, records are retained for
        the following period




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q1]
Latest electronic update of this entry: [2010.Mar.11]
Page: [GDA - GRENADA POSTAL CORPORATION] 2 of 4
                                                                                                                          GD - Grenada
GRENADA POSTAL CORPORATION                                                                                                        GDA

4.1.2   Comment:                      Temporary Imports : CN23,                   National customs authority website
                                      Proforma Invoice, Commercial
                                      Invoice. Customs declaration                E-mail
                                      decumentation should be made
                                      up for itmes over 500 XCD.                  Hours/days of operation
                                      Duties are not charged on                   (local time)
                                      repairs if the necessary forms      5       Delivery Payments
                                      are filled out prior to return of
                                      item.                               5.1     Operate a two-tier system
                                                                                                                                 Yes
4.1.3   National customs authority website
                                                                                  If yes, the rate for:
4.1.4   A customs broker is used
                                                             No                   Documents:
                                                                                                               5.00 SDR
        If yes, the customs broker contact information is:
                                                                                  Merchandise:
                                                                                                               5.00 SDR
        Name:
                                                                          5.2     Imbalance compensation payment per item:
        Address:
                                                                          6       Other services
        Telephone number:
                                                                          6.1     À Découvert Service
        Fax number:
                                                                          6.1.1   À découvert service is available
                                                                                                                                 No
        E-mail:
                                                                          6.2     Cash-on-Delivery
4.1.5   The addressee is charged for the presentation
        of the item to Customs                               Yes          6.2.1   A COD service is available
                                                                                                                                 Yes
        If yes, just for items subject to duty                                    If yes, see bilateral and
                                                             No
                                                                                  standard agreements
        The rate is:                                                              contact                      810...
        Local currency                                                    6.3     Time-Certain Service

        SDR                                                               6.3.1   An inward time-certain service is available
                                                                                                                                 No
4.1.6   The addressee is charged for the customs                          6.4     Inward Multi parcels shipments (MPS) in EMS
        clearance                                            No
                                                                          6.4.1   An inward Multi parcels shipments (MPS) in
        If yes, just for items subject to duty                                    EMS is available                               No
                                                             No
        The rate is:                                                      6.5     Receiver-pays Service

        Local currency                                                    6.5.1   A receiver- pays service in EMS is available
                                      0.00 XCD                                                                                   Yes
        SDR                                                                       If yes, see bilateral and
                                                                                  standard agreements
4.1.7   The origin operator is charged for the                                    contact                      810...
        presentation of the item to Customs:                 Yes          7       Standard Agreement
        If yes, just for items subject to duty
                                                             Yes          7.1     Administration is signatory of the EMS Standard
        The rate is:                                                              Agreement                                       No
                                                                                  If yes, the EMS Standard Agreement was
        Local currency                                                            signed on a multilateral basis                 No
        SDR                                                                       If no, the EMS Standard Agreement was signed
                                                                                  on a bilateral basis                         No
4.1.8   The origin operator is charged for the customs                    8       Contacts
        clearance:                                           No
        If yes, just for items subject to duty                            8.1     Inbound OE
                                                             No
        The rate is:                                                              Location

        Local currency                                                            OE Code

        SDR                                                                       Telephone

4.1.9   Local customs contacts:                                                   Mobile Phone

        Location                                                                  Fax
                                      St. George's, Grenada
        Telephone                                                                 E-mail
                                      (+1 473) 440 2239 / 40
        Fax
                                     (+1 473) 440 8038
Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q1]
Latest electronic update of this entry: [2010.Mar.11]
Page: [GDA - GRENADA POSTAL CORPORATION] 3 of 4
                                                                                                            GD - Grenada
GRENADA POSTAL CORPORATION                                                                                            GDA

8.2    Bilateral or Standard Agreement contact                   8.5   Emergency contact

       Title, Name                                                     Title, Name
                                 Mr. Leo Roberts                                                Mr. Leo Roberts
       Function                                                        Function
                                 Director of Post                                               Director of Post
       Address and street no.    Burns Point                           Address and street no.   Burns Point
                                 St. George's                                                   St. George's
                                 Grenada                                                        Grenada
       City and Post code                                              City and Post code
                                 St. George's                                                   St. George's
       Country                                                         Country
                                 Greneda                                                        Greneda
       Telephone                                                       Telephone
                                 (+1 473) 440 2526 / 6728                                       (+1 473) 440 2526 / 6728
       Mobile Phone                                                    Mobile Phone

       Fax                                                             Fax
                                 (+1 473) 440 4271                                              (+1 473) 440 4271
       E-mail                    leo.roberts@grenadapost.net /         E-mail                   leo.roberts@grenadapost.net /
                                 grenadapost@grenadapost.net                                    grenadapost@grenadapost.net
       After hours telephone                                           After hours telephone

8.3    A Découvert services contact

       Title, Name

       Function

       Address and street no.

       City and Post code

       Country

       Telephone

       Mobile Phone

       Fax

       E-mail

       After hours telephone

8.4    Operational Contact

       Title, Name
                                 Ms. Ann Marie Adonis
       Function
                                 Operations Manager
       Address and street no.    Burns Point
                                 St. George's
                                 Grenada
       City and Post code
                                 St. George's
       Country
                                 Greneda
       Telephone

       Mobile Phone

       Fax
                                 (+1 473) 440 4271
       E-mail                    annmarie.adonis@grenadapost.
                                 net /
                                 grenadapost@grenadapost.net
       After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q1]
Latest electronic update of this entry: [2010.Mar.11]
Page: [GDA - GRENADA POSTAL CORPORATION] 4 of 4
                                                                                                                         GY - Guyana
Post Office Corporation, Guyana                                                                                                  GYA

1       Operator Details                                              2.4     Delivery Offices

1.1     Country or territory name                                     2.4.1   Validated delivery standards
                                       Guyana                                                                                  Yes
1.2     Geographical location                                                 Date of last update
                                       South America                                                        2008-10-01
1.3     Operator name                  Post Office Corporation,       2.4.2   Custom clearance average time for:
                                       Guyana
                                                                              Items subject to duty
1.4     ISO-code
                                       GY
                                                                              Items not subject to duty
1.5     Member of EMS Cooperative
                                                             Yes
                                                                      2.4.3   Comment
1.6     EMS Delivery Agent
                                                             No
                                                                      2.4.4   Delivery standards
1.10    Quartely credit indicator
        for EMS Operational
                                                                                                                         See annex pages
        Guide updates                  Q3Y09
Comments                                                              2.4.5   Table list of locations not covered
2       Delivery Services
                                                                        Zip code                 Location
2.1     Coverage
                                                                        --                       Berbice River
2.1.1   Entire territory
                                                             No                                  Kamarang
        If no, please refer to
        delivery standards for a                                                                 Madhia
        list of locations covered or
        locations not covered                                                                    Matthews Ridge
2.2     Delivery                                                                                 Pomeroon River
2.2.1   To customer’s address for documents and                       2.4.6   Days of the week on which EMS items are delivered
        merchandise                                          Yes
2.2.2   To a P.O. Box                                                         Monday
                                                             Yes                                                               Yes
2.2.3   To a Post Office counter                                              Tuesday
                                                             Yes                                                               Yes
2.2.4   At office of exchange                                                 Wednesday
                                                             Yes                                                               Yes
2.2.5   At customs office                                                     Thursday
                                                             Yes                                                               Yes
2.2.6   The customer is notified of the item’s arrival by                     Friday
                                                                                                                               Yes
        telephone or other means before the first
        attempt of delivery                                  Yes              Saturday
                                                                                                                               Yes
        If yes, delivery details are made with the                            Sunday
        addressee by telephone before the first attempt                                                                        No
        of delivery                                          No       2.4.6.1 Comment
2.2.7   How many attempts at
        delivery are made              3                              2.4.7   National holidays on which EMS items are not delivered
2.3     Undeliverable Items                                                                                              See annex pages
                                       Yes
2.3.1   When the item cannot be delivered at the first
        attempt, a notice is left                            Yes
2.3.2   A second attempt at delivery is available upon
        request                                              No
2.3.3   An undeliverable EMS item is held back for a
        period of seven days, providing the addressee
        the opportunity to collect the item                  No
        If no, the retention period for undeliverable items
        is:                                                 14 Days




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Aug.05]
Page: [GYA - Post Office Corporation, Guyana] 1 of 5
                                                                                                                            GY - Guyana
Post Office Corporation, Guyana                                                                                                       GYA

2.5     Admissibility of items                                           3.2     Customer service to operators

2.5.1   Prohibited items are on the UPU list of                          3.2.1   Rugby System user
                                                                                                                                     Yes
        Prohibited items                                    Yes
                                                                         3.2.2   Time period for acceptance of inquiries after the
        Link to the UPU website's
                                                                                 delivery or return of the item:                   4 Months
        List of Prohibited Articles http://www.upu.int/custom...
                                                                         3.2.3   Respond within three hours to an inquiry during
2.5.2   When an item containing an article prohibited under article
                                                                                 operating hours from an origin operator, or the
        10 of EMS Standard Agreement has been wrongly admitted
                                                                                 addressee, about the status of any item posted
        to the operator, the following actions take place:
                                                                                 during the preceding four months for which
2.5.2.1 The item is returned to the operator of origin                           electronic records are available                    No
                                                            No
                                                                                 If not, the response is provided in the following
        If not, the item is dealt with according to the
                                                                                 period:                                             3 Hours
        legislation of the country where the operator is
        establishing its presence                           No           3.2.4   Respond before 11:00 am (local time) the next
                                                                                 business day if inquiries are received outside
2.5.3   The limit of weight and size of an item is in
                                                                                 business hours                                      No
        accordance with article 11 A of the EMS
        Standard Agreement                                  Yes                  If no, the response is provided in the following
                                                                                 period:
        Weight:
                                                                         3.2.5   Respond to inquiries concerning other EMS
        Dimensions:                                                              items for which no electronic record is available
                                                                                 within 7 days                                       No
2.6     Tracking
                                                                                 If not, the response is provided in the following
                                                                                 period:                                             4 Hours
2.6.1   Tracking is provided
                                                            Yes
                                                                         3.2.6   Respond for confirmation of delivery by fax or e-
2.6.2   If yes, tracking is available throughout the                             mail within 48 hours of receipt of request        No
        country                                             No
                                                                                 If not, the response is provided within:
        If no, which regions are not covered by Tracking                                                                             4 Hours
                                                                         3.2.7   Provide a WPOD (written proof of delivery) upon
3       Customer Service                                                         request                                         Yes
                                                                                 If yes, the WPOD includes the following details
3.1     Customer Service
                                                                                 Date of delivery
3.1.1   An on-line Track & Trace system is provided                                                                                  No
                                                            Yes
                                                                                 Time of delivery
        If yes, the website address for tracking is:                                                                                 No
                                                                                 Name of the recipient
        If an online Track & Trace system is provided, it is available                                                               No
        in the following languages :
                                                                                 Signature of recipient
                                                                                                                                     No
                                                                                 If yes, the WPOD is provided within three
                                                                                 business days                                       No
                                                                                 If no, is provided within:

                                                                                 If a WPOD is provided, records are retained for
                                                                                 the following period




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Aug.05]
Page: [GYA - Post Office Corporation, Guyana] 2 of 5
                                                                                                                  GY - Guyana
Post Office Corporation, Guyana                                                                                               GYA

3.3     Call Centres                                         3.4     Liability

3.3.1   Customer service to operators                        3.4.1   Indemnity is paid to the administration of origin
                                                                     in event of loss, theft or damage to inward EMS
        Name                       Georgetown Customer               items                                                  Yes
                                   Relations Office
                                                                     For documents
        Address and street no.                                                                     30.00 SDR
                                   G.P.O. Building
                                                                     For merchandise
        City and Post code                                                                         130.00 SDR
                                                                     If yes, does the amount correspond to the origin
        Telephone                  (+592) 226 31 27,225 90           administration`s indemnity to the sender of the
                                   02ext237                          item                                             No
        Fax                                                          If indemnity is paid to the administration of origin
                                   (+592) 226 43 70
                                                                     in event of loss, theft or damage to inward EMS
        E-mail                                                       items, the claim from the origin operator is
                                   gpoc.enquiry@gmail.com
                                                                     accepted within three months from the date of
        Website                                                      event D                                              No

        Hours/days of Operation                                      If not, the time limit to accept the claim is:
                                                                                                                            4 Months
        (local time)
                                                                     The indemnity is not paid to all administration of
        Languages                                                    origin in event of loss, theft or damage to inward
                                   English
                                                                     EMS items, but is subject to bilateral agreement No
        Name
                                   Georgetown EMS Office     4       Customs
        Address and street no.
                                                             4.1.1   Items exempt from customs duty and required documents
        City and Post code
                                                                                                                      See annex pages
        Telephone
                                   (+592) 226 11 70          4.1.2   Comment:
        Fax
                                                             4.1.3   National customs authority website
        E-mail
                                                             4.1.4   A customs broker is used
                                                                                                                            No
        Website
                                                                     If yes, the customs broker contact information is:
        Hours/days of Operation
        (local time)                                                 Name:

        Languages                                                    Address:
                                   English
3.3.2   Customer service to customers                                Telephone number:

        Name                                                         Fax number:

        Address and street no.                                       E-mail:

        City and Post code                                   4.1.5   The addressee is charged for the presentation
                                                                     of the item to Customs                                 Yes
        Telephone
                                                                     If yes, just for items subject to duty
                                                                                                                            No
        Fax
                                                                     The rate is:
        E-mail
                                                                     Local currency
                                                                                                   500.00 GYD
        Website
                                                                     SDR
        Hours/days of Operation (local time)
                                                             4.1.6   The addressee is charged for the customs
        Languages                                                    clearance                                              No
                                                                     If yes, just for items subject to duty
                                                                                                                            No
                                                                     The rate is:

                                                                     Local currency

                                                                     SDR

                                                             4.1.7   The origin operator is charged for the
                                                                     presentation of the item to Customs:                   No
                                                                     If yes, just for items subject to duty
                                                                                                                            No
                                                                     The rate is:

Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Aug.05]
Page: [GYA - Post Office Corporation, Guyana] 3 of 5
                                                                                                                 GY - Guyana
Post Office Corporation, Guyana                                                                                          GYA

        Local currency                                           8     Contacts

        SDR                                                      8.1   Inbound OE

4.1.8   The origin operator is charged for the customs                 Location
        clearance:                                         No
                                                                       OE Code
        If yes, just for items subject to duty
                                                           No
                                                                       Telephone
        The rate is:
                                                                       Mobile Phone
        Local currency
                                                                       Fax
        SDR
                                                                       E-mail
4.1.9   Local customs contacts:
                                                                 8.2   Bilateral or Standard Agreement contact
        Location
                                      G.P.O. Georgetown
                                                                       Title, Name
        Telephone                                                                                Mr. Henry Dundas
                                      (+592) 225 90 02 ext 26
                                                                       Function
        Fax                                                                                      Postmaster General
                                      (+592) 226 43 70
                                                                       Address and street no.    General Post Office Building,
        National customs authority website
                                                                                                 Robb Street
        E-mail                                                         City and Post code
                                                                                                 Georgetown
        Hours/days of operation                                        Country
                                                                                                 Guyana
        (local time)
                                                                       Telephone
5       Delivery Payments                                                                        (+592 22) 77494
                                                                       Mobile Phone
5.1     Operate a two-tier system
                                                           Yes
                                                                       Fax
        If yes, the rate for:                                                                    (+592 22) 77494
                                                                       E-mail
        Documents:                                                                               gypost@gol.net.gy
                                                                       After hours telephone
        Merchandise:
                                                                 8.3   A Découvert services contact
5.2     Imbalance compensation payment per item:
                                                                       Title, Name
6       Other services                                                                           Mr. Henry Dundas
                                                                       Function
6.1     À Découvert Service                                                                      Postmaster General
                                                                       Address and street no.    General Post Office Building,
6.1.1   À découvert service is available
                                                           Yes                                   Robb Street
        If yes, to the following                                       City and Post code
                                                                                                 Georgetown
        destinations:                 Suriname, Cayenne
                                                                       Country
6.2     Cash-on-Delivery                                                                         Guyana
                                                                       Telephone
6.2.1   A COD service is available                                                               (+592 22) 77494
                                                           No
                                                                       Mobile Phone
6.3     Time-Certain Service
                                                                       Fax
6.3.1   An inward time-certain service is available                                              (+592 22) 77494
                                                           No
                                                                       E-mail
6.4     Inward Multi parcels shipments (MPS) in EMS                                              gypost@gol.net.gy
                                                                       After hours telephone
6.4.1   An inward Multi parcels shipments (MPS) in
        EMS is available                                   No
6.5     Receiver-pays Service

6.5.1   A receiver- pays service in EMS is available
                                                           No
7       Standard Agreement

7.1     Administration is signatory of the EMS Standard
        Agreement                                       No
        If yes, the EMS Standard Agreement was
        signed on a multilateral basis                     No
        If no, the EMS Standard Agreement was signed
        on a bilateral basis                         No
Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Aug.05]
Page: [GYA - Post Office Corporation, Guyana] 4 of 5
                                                               GY - Guyana
Post Office Corporation, Guyana                                       GYA

8.4     Operational Contact

        Title, Name

        Function

        Address and street no.

        City and Post code

        Country

        Telephone

        Mobile Phone

        Fax

        E-mail

        After hours telephone

8.5     Emergency contact

        Title, Name
                                   Mr. Abdul Hassan
        Function

        Address and street no.

        City and Post code

        Country
                                   Guyana
        Telephone
                                   (+592) 225 72 80
        Mobile Phone

        Fax
                                   (+592) 225 90 02 ext. 258
        E-mail
                                   gypos@gol.net.gy
        After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Aug.05]
Page: [GYA - Post Office Corporation, Guyana] 5 of 5
                                                                                                                                 HT - Haïti
Office des postes d'Haïti                                                                                                             HTA

1       Operator Details                                                2.4     Delivery Offices

1.1     Country or territory name                                       2.4.1   Validated delivery standards
                                       Haïti                                                                                        No
1.2     Geographical location          North America, Central America   2.4.2   Custom clearance average time for:
                                       and Caribbean
                                                                                Items subject to duty
1.3     Operator name
                                       Office des postes d'Haïti
                                                                                Items not subject to duty
1.4     ISO-code
                                       HT
                                                                        2.4.3   Comment
1.5     Member of EMS Cooperative
                                                             No
                                                                        2.4.4   Delivery standards
        If no, have been member of EMS Cooperative
                                                             No
                                                                                                                            See annex pages
1.6     EMS Delivery Agent
                                                             No
                                                                        2.4.5   Table list of locations not covered
1.10    Quartely credit indicator for EMS Operational Guide
        updates
Comments                                                                  Zip code                 Location

2       Delivery Services

2.1     Coverage                                                        2.4.6   Days of the week on which EMS items are delivered

2.1.1   Entire territory                                                        Monday
                                                             No                                                                     Yes
        If no, please refer to                                                  Tuesday
                                                                                                                                    Yes
        delivery standards for a
        list of locations covered or                                            Wednesday
                                                                                                                                    Yes
        locations not covered
                                                                                Thursday
2.2     Delivery                                                                                                                    Yes
                                                                                Friday
2.2.1   To customer’s address for documents and                                                                                     Yes
        merchandise                                          Yes                Saturday
                                                                                                                                    Yes
2.2.2   To a P.O. Box
                                                             Yes                Sunday
                                                                                                                                    No
2.2.3   To a Post Office counter
                                                             Yes        2.4.6.1 Comment
2.2.4   At office of exchange
                                                             Yes        2.4.7   National holidays on which EMS items are not delivered
2.2.5   At customs office
                                                             Yes                                                            See annex pages
2.2.6   The customer is notified of the item’s arrival by
        telephone or other means before the first                       2.5     Admissibility of items
        attempt of delivery                                  Yes
                                                                        2.5.1   Prohibited items are on the UPU list of
        If yes, delivery details are made with the                              Prohibited items                                    Yes
        addressee by telephone before the first attempt
        of delivery                                          No                 Link to the UPU website's
                                                                                List of Prohibited Articles http://www.upu.int/custom...
2.2.7   How many attempts at
        delivery are made              3                                2.5.2   When an item containing an article prohibited under article
                                                                                10 of EMS Standard Agreement has been wrongly admitted
2.3     Undeliverable Items                                                     to the operator, the following actions take place:
                                       Yes
2.3.1   When the item cannot be delivered at the first                  2.5.2.1 The item is returned to the operator of origin
                                                                                                                                    No
        attempt, a notice is left                            Yes
                                                                                If not, the item is dealt with according to the
2.3.2   A second attempt at delivery is available upon                          legislation of the country where the operator is
        request                                              No                 establishing its presence                           No
2.3.3   An undeliverable EMS item is held back for a                    2.5.3   The limit of weight and size of an item is in
        period of seven days, providing the addressee                           accordance with article 11 A of the EMS
        the opportunity to collect the item                  No                 Standard Agreement                                  Yes
        If no, the retention period for undeliverable items                     Weight:
        is:                                                 20 Days
                                                                                Dimensions:

                                                                        2.6     Tracking

                                                                        2.6.1   Tracking is provided
                                                                                                                                    No
                                                                                If no, which regions are not covered by Tracking


Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q1]
Latest electronic update of this entry: [2010.Mar.12]
Page: [HTA - Office des postes d'Haïti] 1 of 4
                                                                                                                                    HT - Haïti
Office des postes d'Haïti                                                                                                                 HTA

3       Customer Service                                                 3.3     Call Centres

3.1     Customer Service                                                 3.3.1   Customer service to operators

3.1.1   An on-line Track & Trace system is provided                              Name
                                                            Yes                                                 Port-au-Prince
        If yes, the website address for tracking is:                             Address and street no.
                                                                                                                9, Boulevard Harry Truman
        If an online Track & Trace system is provided, it is available           City and Post code
        in the following languages :
                                                                                 Telephone
3.2     Customer service to operators                                                                           (+509) 511 85 19
                                                                                 Fax
3.2.1   Rugby System user                                                                                       (+509) 222 49 79
                                                            No
                                                                                 E-mail
3.2.2   Time period for acceptance of inquiries after the                                                       postesht.ems@compa.net
        delivery or return of the item:                   6 Months
                                                                                 Website
3.2.3   Respond within three hours to an inquiry during
        operating hours from an origin operator, or the                          Hours/days of Operation
        addressee, about the status of any item posted                           (local time)
        during the preceding four months for which
                                                                                 Languages
        electronic records are available                    No                                                  English, French : Spanish
        If not, the response is provided in the following                3.3.2   Customer service to customers
        period:                                             2 Days
                                                                                 Name
3.2.4   Respond before 11:00 am (local time) the next
        business day if inquiries are received outside
                                                                                 Address and street no.
        business hours                                      No
        If no, the response is provided in the following                         City and Post code
        period:
                                                                                 Telephone
3.2.5   Respond to inquiries concerning other EMS
        items for which no electronic record is available
                                                                                 Fax
        within 7 days                                       No
        If not, the response is provided in the following                        E-mail
        period:                                             1 Days
                                                                                 Website
3.2.6   Respond for confirmation of delivery by fax or e-
        mail within 48 hours of receipt of request        No                     Hours/days of Operation (local time)
        If not, the response is provided within:
                                                            6 Hours              Languages
3.2.7   Provide a WPOD (written proof of delivery) upon
        request                                         Yes              3.4     Liability
        If yes, the WPOD includes the following details
                                                                         3.4.1   Indemnity is paid to the administration of origin
                                                                                 in event of loss, theft or damage to inward EMS
        Date of delivery
                                                            No                   items                                                  No
        Time of delivery                                                         For documents
                                                            No
        Name of the recipient                                                    For merchandise
                                                            No
        Signature of recipient                                                   If not, the limit amount is:
                                                            No
        If yes, the WPOD is provided within three                                If indemnity is paid to the administration of origin
        business days                                       No                   in event of loss, theft or damage to inward EMS
        If no, is provided within:                                               items, the claim from the origin operator is
                                                                                 accepted within three months from the date of
        If a WPOD is provided, records are retained for                          event D                                              No
        the following period                                                     If not, the time limit to accept the claim is:

                                                                                 The indemnity is not paid to all administration of
                                                                                 origin in event of loss, theft or damage to inward
                                                                                 EMS items, but is subject to bilateral agreement No
                                                                         4       Customs

                                                                         4.1.1   Items exempt from customs duty and required documents

                                                                                                                                  See annex pages

                                                                         4.1.2   Comment:

                                                                         4.1.3   National customs authority website

Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q1]
Latest electronic update of this entry: [2010.Mar.12]
Page: [HTA - Office des postes d'Haïti] 2 of 4
                                                                                                                          HT - Haïti
Office des postes d'Haïti                                                                                                      HTA

4.1.4   A customs broker is used                                   5       Delivery Payments
                                                             No
        If yes, the customs broker contact information is:         5.1     Operate a two-tier system
                                                                                                                             No
        Name:                                                              Documents:

        Address:                                                           Merchandise:

        Telephone number:                                                  If no, the single rate per
                                                                           item is:                     5.00 SDR
        Fax number:
                                                                   5.2     Imbalance compensation payment per item:
        E-mail:
                                                                   6       Other services
4.1.5   The addressee is charged for the presentation
                                                                   6.1     À Découvert Service
        of the item to Customs                               Yes
        If yes, just for items subject to duty                     6.1.1   À découvert service is available
                                                             No                                                              No
        The rate is:                                               6.2     Cash-on-Delivery

        Local currency                                             6.2.1   A COD service is available
                                      45.00 HTG                                                                              No
        SDR                                                        6.3     Time-Certain Service

4.1.6   The addressee is charged for the customs                   6.3.1   An inward time-certain service is available
                                                                                                                             No
        clearance                                            No
                                                                   6.4     Inward Multi parcels shipments (MPS) in EMS
        If yes, just for items subject to duty
                                                             No
                                                                   6.4.1   An inward Multi parcels shipments (MPS) in
        The rate is:
                                                                           EMS is available                                  No
        Local currency                                             6.5     Receiver-pays Service

        SDR                                                        6.5.1   A receiver- pays service in EMS is available
                                                                                                                             No
4.1.7   The origin operator is charged for the                     7       Standard Agreement
        presentation of the item to Customs:                 No
                                                                   7.1     Administration is signatory of the EMS Standard
        If yes, just for items subject to duty
                                                             No            Agreement                                       No
        The rate is:                                                       If yes, the EMS Standard Agreement was
                                                                           signed on a multilateral basis                    No
        Local currency
                                                                           If no, the EMS Standard Agreement was signed
                                                                           on a bilateral basis                         No
        SDR
                                                                   8       Contacts
4.1.8   The origin operator is charged for the customs
        clearance:                                           No    8.1     Inbound OE
        If yes, just for items subject to duty
                                                             No            Location
        The rate is:
                                                                           OE Code
        Local currency
                                                                           Telephone
        SDR
                                                                           Mobile Phone
4.1.9   Local customs contacts:
                                                                           Fax
        Location
                                      Port-au-Prince                       E-mail
        Telephone
                                      (+509) 222 85 19, 51
        Fax
                                      (+509) 222 49 79
        National customs authority website

        E-mail

        Hours/days of operation
        (local time)




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q1]
Latest electronic update of this entry: [2010.Mar.12]
Page: [HTA - Office des postes d'Haïti] 3 of 4
                                                                                                                    HT - Haïti
Office des postes d'Haïti                                                                                                HTA

8.2     Bilateral or Standard Agreement contact                   8.5   Emergency contact

        Title, Name                                                     Title, Name
                                    Gladys M. Guiteau                                            Jean Ernst Charles
        Function                                                        Function
                                    Director General                                             EMS Manager
        Address and street no.                                          Address and street no.
                                    Rue Martelly Séide # 2,
        City and Post code                                              City and Post code
                                    6110
        Country                                                         Country
                                    Haiti
        Telephone                                                       Telephone
                                    (+509) 221 34 71                                             (+509) 561 87 60
        Mobile Phone                                                    Mobile Phone

        Fax                                                             Fax
                                    (+509) 221 91 40                                             (+509) 512 54 71
        E-mail                                                          E-mail
                                    postesht.gguiteau@compa.net                                  ems-haiti@yahoo.com
        After hours telephone                                           After hours telephone
                                                                                                 (+509) 512 39 90
8.3     A Découvert services contact

        Title, Name

        Function

        Address and street no.

        City and Post code

        Country

        Telephone

        Mobile Phone

        Fax

        E-mail

        After hours telephone

8.4     Operational Contact

        Title, Name

        Function

        Address and street no.

        City and Post code

        Country

        Telephone

        Mobile Phone

        Fax

        E-mail

        After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q1]
Latest electronic update of this entry: [2010.Mar.12]
Page: [HTA - Office des postes d'Haïti] 4 of 4
                                                                                                                     HN - Honduras(Rep.)
Correos de Honduras, HONDUCOR                                                                                                           HNA

1       Operator Details                                                    2.4     Delivery Offices

1.1     Country or territory name                                           2.4.1   Validated delivery standards
                                     Honduras(Rep.)                                                                                    No
1.2     Geographical location        North America, Central America         2.4.2   Custom clearance average time for:
                                     and Caribbean
                                                                                    Items subject to duty
1.3     Operator name
                                                                                    Items not subject to duty
1.4     ISO-code
                                     HN
                                                                            2.4.3   Comment
1.5     Member of EMS Cooperative
                                                              No
                                                                            2.4.4   Delivery standards
        If no, have been member of EMS Cooperative
                                                              No
                                                                                                                                See annex pages
1.6     EMS Delivery Agent
                                                              No
                                                                            2.4.5   Table list of locations not covered
1.10    Quartely credit indicator for EMS Operational Guide
        updates
Comments                                                                      Zip code                 Location

1.1 Correos de Honduras, HONDUCOR

2       Delivery Services                                                   2.4.6   Days of the week on which EMS items are delivered
2.1     Coverage                                                                    Monday
                                                                                                                                       No
2.1.1   Entire territory                                                            Tuesday
                                                              No                                                                       No
        If no, please refer to delivery standards for a list of locations           Wednesday
        covered or locations not covered                                                                                               No
2.2     Delivery                                                                    Thursday
                                                                                                                                       No
2.2.1   To customer’s address for documents and                                     Friday
                                                                                                                                       No
        merchandise                                           No
                                                                                    Saturday
        If no, to customer’s address for documents                                                                                     No
                                                              No
                                                                                    Sunday
2.2.2   To a P.O. Box                                                                                                                  No
                                                              No
                                                                            2.4.6.1 Comment
2.2.3   To a Post Office counter
                                                              No
                                                                            2.4.7   National holidays on which EMS items are not delivered
2.2.4   At office of exchange
                                                              No
                                                                                                                                See annex pages
2.2.5   At customs office
                                                              No
                                                                            2.5     Admissibility of items
2.2.6   The customer is notified of the item’s arrival by
        telephone or other means before the first                           2.5.1   Prohibited items are on the UPU list of
        attempt of delivery                                   No                    Prohibited items                                   No
2.2.7   How many attempts at delivery are made                                      Link to the UPU website's
                                                                                    List of Prohibited Articles http://www.upu.int/custom...
2.3     Undeliverable Items
                                                                                    If no, the following are not admitted :
2.3.1   When the item cannot be delivered at the first
        attempt, a notice is left                             No            2.5.2   When an item containing an article prohibited under article
                                                                                    10 of EMS Standard Agreement has been wrongly admitted
        If an advice is not left, when is the next attempt                          to the operator, the following actions take place:
        at delivery made:
                                                                            2.5.2.1 The item is returned to the operator of origin
2.3.2   A second attempt at delivery is available upon                                                                                 No
        request                                               No                    If not, the item is dealt with according to the
2.3.3   An undeliverable EMS item is held back for a                                legislation of the country where the operator is
        period of seven days, providing the addressee                               establishing its presence                          No
        the opportunity to collect the item                   No            2.5.3   The limit of weight and size of an item is in
        If no, the retention period for undeliverable items                         accordance with article 11 A of the EMS
        is:                                                                         Standard Agreement                                 No
                                                                                    If not, the limits are:

                                                                                    Weight:

                                                                                    Dimensions:




Date of print edition:             [2010.Oct.11]
Update Number:                     [2009.Q1]
Latest electronic update of this entry: [2009.Feb.17]
Page: [HNA - Correos de Honduras, HONDUCOR] 1 of 4
                                                                                                           HN - Honduras(Rep.)
Correos de Honduras, HONDUCOR                                                                                                     HNA

2.6     Tracking                                                 3.3     Call Centres

2.6.1   Tracking is provided                                     3.3.1   Customer service to operators
                                                            No
        If no, which regions are not covered by Tracking                 Name

3       Customer Service                                                 Address and street no.

3.1     Customer Service                                                 City and Post code

3.1.1   An on-line Track & Trace system is provided                      Telephone
                                                            No
3.2     Customer service to operators                                    Fax

3.2.1   Rugby System user                                                E-mail
                                                            No
3.2.2   Time period for acceptance of inquiries after the                Website
        delivery or return of the item:
                                                                         Hours/days of Operation (local time)
3.2.3   Respond within three hours to an inquiry during
        operating hours from an origin operator, or the
                                                                         Languages
        addressee, about the status of any item posted
        during the preceding four months for which
                                                                 3.3.2   Customer service to customers
        electronic records are available                    No
        If not, the response is provided in the following                Name
        period:
                                                                         Address and street no.
3.2.4   Respond before 11:00 am (local time) the next
        business day if inquiries are received outside
                                                                         City and Post code
        business hours                                      No
        If no, the response is provided in the following                 Telephone
        period:
                                                                         Fax
3.2.5   Respond to inquiries concerning other EMS
        items for which no electronic record is available
                                                                         E-mail
        within 7 days                                       No
        If not, the response is provided in the following                Website
        period:
                                                                         Hours/days of Operation (local time)
3.2.6   Respond for confirmation of delivery by fax or e-
        mail within 48 hours of receipt of request        No             Languages
        If not, the response is provided within:
                                                                 3.4     Liability
3.2.7   Provide a WPOD (written proof of delivery) upon
        request                                         No       3.4.1   Indemnity is paid to the administration of origin
                                                                         in event of loss, theft or damage to inward EMS
        If no, is provided within:
                                                                         items                                                  No
                                                                         For documents

                                                                         For merchandise

                                                                         If not, the limit amount is:

                                                                         If indemnity is paid to the administration of origin
                                                                         in event of loss, theft or damage to inward EMS
                                                                         items, the claim from the origin operator is
                                                                         accepted within three months from the date of
                                                                         event D                                              No
                                                                         If not, the time limit to accept the claim is:

                                                                         The indemnity is not paid to all administration of
                                                                         origin in event of loss, theft or damage to inward
                                                                         EMS items, but is subject to bilateral agreement No
                                                                 4       Customs

                                                                 4.1.1   Items exempt from customs duty and required documents

                                                                                                                          See annex pages

                                                                 4.1.2   Comment:

                                                                 4.1.3   National customs authority website


Date of print edition:             [2010.Oct.11]
Update Number:                     [2009.Q1]
Latest electronic update of this entry: [2009.Feb.17]
Page: [HNA - Correos de Honduras, HONDUCOR] 2 of 4
                                                                                                            HN - Honduras(Rep.)
Correos de Honduras, HONDUCOR                                                                                              HNA

4.1.4   A customs broker is used                                  5       Delivery Payments
                                                             No
        If yes, the customs broker contact information is:        5.1     Operate a two-tier system
                                                                                                                         No
        Name:                                                             Documents:

        Address:                                                          Merchandise:

        Telephone number:                                                 If no, the single rate per item is:

        Fax number:                                               5.2     Imbalance compensation payment per item:

        E-mail:                                                   6       Other services

4.1.5   The addressee is charged for the presentation             6.1     À Découvert Service
        of the item to Customs                               No
                                                                  6.1.1   À découvert service is available
        If yes, just for items subject to duty                                                                           No
                                                             No
                                                                  6.2     Cash-on-Delivery
        The rate is:
                                                                  6.2.1   A COD service is available
        Local currency                                                                                                   No
                                                                  6.3     Time-Certain Service
        SDR
                                                                  6.3.1   An inward time-certain service is available
4.1.6   The addressee is charged for the customs                                                                         No
        clearance                                            No
                                                                  6.4     Inward Multi parcels shipments (MPS) in EMS
        If yes, just for items subject to duty
                                                             No
                                                                  6.4.1   An inward Multi parcels shipments (MPS) in
        The rate is:                                                      EMS is available                               No
                                                                  6.5     Receiver-pays Service
        Local currency
                                                                  6.5.1   A receiver- pays service in EMS is available
        SDR                                                                                                              No
                                                                  7       Standard Agreement
4.1.7   The origin operator is charged for the
        presentation of the item to Customs:                 No
                                                                  7.1     Administration is signatory of the EMS Standard
        If yes, just for items subject to duty                            Agreement                                       No
                                                             No
                                                                          If yes, the EMS Standard Agreement was
        The rate is:
                                                                          signed on a multilateral basis                 No
        Local currency                                                    If no, the EMS Standard Agreement was signed
                                                                          on a bilateral basis
        SDR
                                                                  8       Contacts
4.1.8   The origin operator is charged for the customs
                                                                  8.1     Inbound OE
        clearance:                                           No
        If yes, just for items subject to duty                            Location
                                                             No
        The rate is:                                                      OE Code

        Local currency                                                    Telephone

        SDR                                                               Mobile Phone

4.1.9   Local customs contacts:                                           Fax

        Location                                                          E-mail

        Telephone

        Fax

        National customs authority website

        E-mail

        Hours/days of operation (local time)




Date of print edition:             [2010.Oct.11]
Update Number:                     [2009.Q1]
Latest electronic update of this entry: [2009.Feb.17]
Page: [HNA - Correos de Honduras, HONDUCOR] 3 of 4
                                                                                       HN - Honduras(Rep.)
Correos de Honduras, HONDUCOR                                                                        HNA

8.2    Bilateral or Standard Agreement contact          8.5   Emergency contact

       Title, Name                                            Title, Name

       Function                                               Function

       Address and street no.                                 Address and street no.

       City and Post code                                     City and Post code

       Country                                                Country

       Telephone                                              Telephone

       Mobile Phone                                           Mobile Phone

       Fax                                                    Fax

       E-mail                                                 E-mail

       After hours telephone                                  After hours telephone

8.3    A Découvert services contact

       Title, Name

       Function

       Address and street no.

       City and Post code

       Country

       Telephone

       Mobile Phone

       Fax

       E-mail

       After hours telephone

8.4    Operational Contact

       Title, Name

       Function

       Address and street no.

       City and Post code

       Country

       Telephone

       Mobile Phone

       Fax

       E-mail

       After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2009.Q1]
Latest electronic update of this entry: [2009.Feb.17]
Page: [HNA - Correos de Honduras, HONDUCOR] 4 of 4
                                                                                                           HK - Hong Kong, China
Hongkong Post                                                                                                                         HKA

1       Operator Details                                              2.4.5   Table list of locations not covered

1.1     Country or territory name                                         Zip code             Location
                                     Hong Kong, China
1.2     Geographical location
                                     Asia
1.3     Operator name                                                 2.4.6   Days of the week on which EMS items are delivered
                                     Hongkong Post
1.4     ISO-code                                                              Monday
                                     HK                                                                                            Yes
1.5     Member of EMS Cooperative                                             Tuesday
                                                            Yes                                                                    Yes
1.6     EMS Delivery Agent                                                    Wednesday
                                                            No                                                                     Yes
1.10    Quartely credit indicator                                             Thursday
        for EMS Operational                                                                                                        Yes
        Guide updates                Q3Y10                                    Friday
Comments                                                                                                                           Yes
                                                                              Saturday
2       Delivery Services                                                                                                          Yes
                                                                              Sunday
2.1     Coverage                                                                                                                   No
                                                                      2.4.6.1 Comment
2.1.1   Entire territory
                                                            Yes
                                                                      2.4.7   National holidays on which EMS items are not delivered
2.2     Delivery
                                                                                                                             See annex pages
2.2.1   To customer’s address for documents and
        merchandise                                         No        2.5     Admissibility of items
        If no, to customer’s address for documents
                                                            No        2.5.1   Prohibited items are on the UPU list of
2.2.2   To a P.O. Box                                                         Prohibited items                                     Yes
                                                            No
                                                                              Link to the UPU website's List of Prohibited Articles
2.2.3   To a Post Office counter
                                                            No
                                                                      2.5.2   When an item containing an article prohibited under article
2.2.4   At office of exchange                                                 10 of EMS Standard Agreement has been wrongly admitted
                                                            No
                                                                              to the operator, the following actions take place:
2.2.5   At customs office
                                                            No        2.5.2.1 The item is returned to the operator of origin
                                                                                                                                   Yes
2.2.6   The customer is notified of the item’s arrival by
        telephone or other means before the first                     2.5.3   The limit of weight and size of an item is in
        attempt of delivery                                 No                accordance with article 11 A of the EMS
                                                                              Standard Agreement                                   Yes
2.2.7   How many attempts at
        delivery are made            1                                        Weight:
2.3     Undeliverable Items                                                   Dimensions:
                                     Yes
2.3.1   When the item cannot be delivered at the first                2.6     Tracking
        attempt, a notice is left                           Yes
2.3.2   A second attempt at delivery is available upon                2.6.1   Tracking is provided
                                                                                                                                   Yes
        request                                             Yes
                                                                      2.6.2   If yes, tracking is available throughout the
2.3.3   An undeliverable EMS item is held back for a                          country                                              Yes
        period of seven days, providing the addressee
        the opportunity to collect the item                 Yes               If no, which regions are not covered by Tracking
2.4     Delivery Offices                                              3       Customer Service
2.4.1   Validated delivery standards                                  3.1     Customer Service
                                                            Yes
        Date of last update                                           3.1.1   An on-line Track & Trace system is provided
                                     2004-06-01                                                                                    Yes
2.4.2   Custom clearance average time for:                                    If yes, the website
                                                                              address for tracking is:     http://app3.hongkongpost....
        Items subject to duty
                                                                              If an online Track & Trace
        Items not subject to duty                                             system is provided, it is
                                                                              available in the following
2.4.3   Comment                                                               languages :                English, Others : Chinese

2.4.4   Delivery standards

                                                    See annex pages


Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.30]
Page: [HKA - Hongkong Post] 1 of 4
                                                                                                            HK - Hong Kong, China
Hongkong Post                                                                                                                         HKA

3.2     Customer service to operators                                3.3     Call Centres

3.2.1   Rugby System user                                            3.3.1   Customer service to operators
                                                            Yes
3.2.2   Time period for acceptance of inquiries after the                    Name                           Hongkong Post Mail Tracing
        delivery or return of the item:                   3 Months                                          Office
3.2.3   Respond within three hours to an inquiry during                      Address and street no.
        operating hours from an origin operator, or the
        addressee, about the status of any item posted                       City and Post code
        during the preceding four months for which
        electronic records are available                    No               Telephone
                                                                                                            (+852) 2921 2142
        If not, the response is provided in the following
                                                                             Fax
        period:                                             1 Days                                          (+852) 2851 6062
3.2.4   Respond before 11:00 am (local time) the next                        E-mail
                                                                                                            mto@hkpo.gov.hk
        business day if inquiries are received outside
        business hours                                      No               Website
        If no, the response is provided in the following
                                                                             Hours/days of Operation
        period:
                                                                             (local time)
3.2.5   Respond to inquiries concerning other EMS
                                                                             Languages
        items for which no electronic record is available                                                   English
        within 7 days                                       No       3.3.2   Customer service to customers
        If not, the response is provided in the following
        period:                                             1 Days           Name                           Hongkong Post Mail Tracing
                                                                                                            Office
3.2.6   Respond for confirmation of delivery by fax or e-
        mail within 48 hours of receipt of request        No                 Address and street no.
        If not, the response is provided within:
                                                            2 Days           City and Post code
3.2.7   Provide a WPOD (written proof of delivery) upon
                                                                             Telephone
        request                                         Yes                                                 (+852) 2921 2211
        If yes, the WPOD includes the following details                      Fax
                                                                                                            (+852) 2868 4723
        Date of delivery                                                     E-mail
                                                            Yes                                             mto@hkpo.gov.hk
        Time of delivery                                                     Website
                                                            No
        Name of the recipient                                                Hours/days of Operation
                                                            No               (local time)
        Signature of recipient
                                                            Yes              Languages
                                                                                                            English, Others : Cantonese
        If yes, the WPOD is provided within three
                                                                     3.4     Liability
        business days                                       Yes
        If no, is provided within:                                   3.4.1   Indemnity is paid to the administration of origin
                                                                             in event of loss, theft or damage to inward EMS
        If a WPOD is provided, records are retained for                      items                                                  No
        the following period
                                                                             For documents

                                                                             For merchandise

                                                                             If not, the limit amount is:

                                                                             If indemnity is paid to the administration of origin
                                                                             in event of loss, theft or damage to inward EMS
                                                                             items, the claim from the origin operator is
                                                                             accepted within three months from the date of
                                                                             event D                                              No
                                                                             If not, the time limit to accept the claim is:

                                                                             The indemnity is not paid to all administration of
                                                                             origin in event of loss, theft or damage to inward
                                                                             EMS items, but is subject to bilateral agreement No
                                                                     4       Customs

                                                                     4.1.1   Items exempt from customs duty and required documents

                                                                                                                              See annex pages

                                                                     4.1.2   Comment:


Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.30]
Page: [HKA - Hongkong Post] 2 of 4
                                                                                                           HK - Hong Kong, China
Hongkong Post                                                                                                                  HKA

4.1.3   National customs authority website                            5       Delivery Payments

4.1.4   A customs broker is used                                      5.1     Operate a two-tier system
                                                             No                                                              Yes
        If yes, the customs broker contact information is:                    If yes, the rate for:

        Name:                                                                 Documents:
                                                                                                           5.00 SDR
        Address:                                                              Merchandise:
                                                                                                           7.00 SDR
        Telephone number:                                             5.2     Imbalance compensation payment per item:

        Fax number:                                                   6       Other services

        E-mail:                                                       6.1     À Découvert Service

4.1.5   The addressee is charged for the presentation                 6.1.1   À découvert service is available
                                                                                                                             Yes
        of the item to Customs                               No
                                                                              If yes, to the following
        If yes, just for items subject to duty
                                                             No               destinations:                Macau
        The rate is:                                                  6.2     Cash-on-Delivery

        Local currency                                                6.2.1   A COD service is available
                                                                                                                             Yes
        SDR                                                                   If yes, see bilateral and
                                                                              standard agreements
4.1.6   The addressee is charged for the customs                              contact                      810...
        clearance                                            No
                                                                      6.3     Time-Certain Service
        If yes, just for items subject to duty
                                                             No
                                                                      6.3.1   An inward time-certain service is available
        The rate is:                                                                                                         Yes
                                                                              If yes, see bilateral and
        Local currency                                                        standard agreements
                                                                              contact                      810...
        SDR
                                                                      6.4     Inward Multi parcels shipments (MPS) in EMS
4.1.7   The origin operator is charged for the
                                                                      6.4.1   An inward Multi parcels shipments (MPS) in
        presentation of the item to Customs:                 No
                                                                              EMS is available                               No
        If yes, just for items subject to duty
                                                             No       6.5     Receiver-pays Service
        The rate is:
                                                                      6.5.1   A receiver- pays service in EMS is available
                                                                                                                             Yes
        Local currency
                                                                              If yes, see bilateral and
                                                                              standard agreements
        SDR
                                                                              contact                      810...
4.1.8   The origin operator is charged for the customs                7       Standard Agreement
        clearance:                                           No
                                                                      7.1     Administration is signatory of the EMS Standard
        If yes, just for items subject to duty
                                                             No               Agreement                                       Yes
        The rate is:                                                          If yes, the EMS Standard Agreement was
                                                                              signed on a multilateral basis                 Yes
        Local currency
                                                                              If yes, since:
                                                                                                           2004-04-21
        SDR
                                                                              If no, the EMS Standard Agreement was signed
                                                                              on a bilateral basis                         No
4.1.9   Local customs contacts:
                                                                      8       Contacts
        Location
                                      Air Mail Centre, Chep Lap Kok
        Telephone
                                      (+852) 2180 2592
        Fax
                                      (+852) 2180 2594
        National customs authority website

        E-mail

        Hours/days of operation
        (local time)




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.30]
Page: [HKA - Hongkong Post] 3 of 4
                                                                                                        HK - Hong Kong, China
Hongkong Post                                                                                                                  HKA

8.1     Inbound OE                                                       8.4   Operational Contact

        Location                     Air Mail Centre - Hong Kong               Title, Name
                                                                                                        Mr. Sammy CHENG
                                     International Airport. 9 Catering
                                     Road West, Chek Lap Kok,                  Function                 Senior Manager (Speedpost
                                     Lantau Island                                                      Operations)
        OE Code                                                                Address and street no.   12/F, Kennedy Town
                                                                                                        Community Complex,
        Telephone                                                                                       12 Rock Hill Street,
                                     (+852) 2180 2913
                                                                               City and Post code
        Mobile Phone                                                                                    Kennedy Town,
                                                                               Country
        Fax                                                                                             Hong Kong
                                     (+852) 2764 1674
                                                                               Telephone
        E-mail                                                                                          (+852) 2921 6302
                                     billy_to@hkpo.gov.hk
                                                                               Mobile Phone
8.2     Bilateral or Standard Agreement contact
                                                                               Fax
        Title, Name                                                                                     (+852) 2851 6062
                                     Ms. Kimmy CHEE
                                                                               E-mail                   sammy_cw_cheng@hkpo.gov.h
        Function                     Senior Manager / International
                                                                                                        k
                                     Parcels and Mail Circulation
                                                                               After hours telephone
        Address and street no.       Hongkong Post Headquarters,
                                     2 Connaught Place
                                                                         8.5   Emergency contact
        City and Post code
                                     Central,                                  Title, Name
                                                                                                        Ms. Janice LEUNG
        Country
                                     HK                                        Function
                                                                                                        Manager (Mail Tracing Office)
        Telephone
                                     (+852) 2921 2112                          Address and street no.   12/F, Kennedy Town
        Mobile Phone                                                                                    Community Complex,
                                                                                                        12 Rock Hill Street,
        Fax
                                     (+852) 2104 7600                          City and Post code
                                                                                                        Kennedy Town,
        E-mail
                                     kimmy_chee@hkpo.gov.hk                    Country
                                                                                                        Hong Kong
        After hours telephone
                                                                               Telephone
                                                                                                        (+852) 2921 2299
8.3     A Découvert services contact
                                                                               Mobile Phone
        Title, Name
                                     Ms. Kimmy CHEE                            Fax
                                                                                                        (+852) 2851 6062
        Function
                                     Senior Manager                            E-mail
                                                                                                        janice_leung@hkpo.gov.hk
        Address and street no.       Hongkong Post Headquarters,
                                                                               After hours telephone
                                     2 Connaught Place
        City and Post code
                                     Central
        Country
                                     Hong Kong
        Telephone
                                     (+852) 2921 2112
        Mobile Phone

        Fax
                                     (+852) 2104 7600
        E-mail
                                     kimmy_chee@hkpo.gov.hk
        After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.30]
Page: [HKA - Hongkong Post] 4 of 4
                                                                                                                         IN - India
Department of Posts (India)                                                                                                    INA

1       Operator Details                                             2.4     Delivery Offices

1.1     Country or territory name                                    2.4.1   Validated delivery standards
                                       India                                                                                Yes
1.2     Geographical location                                                Date of last update
                                       Asia                                                              2010-08-01
1.3     Operator name                                                2.4.2   Custom clearance average time for:
                                       Department of Posts (India)
1.4     ISO-code                                                             Items subject to duty
                                       IN                                                                                   2 Hours
1.5     Member of EMS Cooperative                                            Items not subject to duty
                                                            Yes                                                             1 Hours
1.6     EMS Delivery Agent                                           2.4.3   Comment
                                                            No
1.10    Quartely credit indicator                                    2.4.4   Delivery standards
        for EMS Operational
        Guide updates                  Q4Y10                                                                          See annex pages
Comments
                                                                     2.4.5   Table list of locations not covered
2       Delivery Services

2.1     Coverage

2.1.1   Entire territory
                                                            No
        If no, please refer to
        delivery standards for a
        list of locations covered or
        locations not covered
2.2     Delivery

2.2.1   To customer’s address for documents and
        merchandise                                         Yes
2.2.2   To a P.O. Box
                                                            No
2.2.3   To a Post Office counter
                                                            Yes
2.2.4   At office of exchange
                                                            Yes
2.2.5   At customs office
                                                            Yes
2.2.6   The customer is notified of the item’s arrival by
        telephone or other means before the first
        attempt of delivery                                 No
2.2.7   How many attempts at
        delivery are made              2
2.3     Undeliverable Items
                                       Yes
2.3.1   When the item cannot be delivered at the first
        attempt, a notice is left                           Yes
2.3.2   A second attempt at delivery is available upon
        request                                             Yes
2.3.3   An undeliverable EMS item is held back for a
        period of seven days, providing the addressee
        the opportunity to collect the item                 Yes




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.04]
Page: [INA - Department of Posts (India)] 1 of 8
                                                                                                IN - India
Department of Posts (India)                                                                          INA

  Zip code               Location                       Zip code            Location

  Minimum                Minimum                        171013     171999   570027     570999
  Maximum                Maximum
                                                        172001     175999   571001     599999
  110079      110999     411059      411999
                                                        176001     176060   600019     600019
  111001      120999     412001      451999
                                                        176062     176214   600037     600037
  121011      121999     452004      452004
                                                        176216     176999   600043     600080
  122005      122007     452017      452999
                                                        177001     179999   600095     600095
  122012      122014     453001      461999
                                                        180002     180003   600098     600999
  122019      122999     462005      462006
                                                        180005     180999   601001     603999
  123001      123999     462009      462009
                                                        181001     200999   604002     604999
  124001      124999     462012      462020
                                                        201014     201299   605001     605099
  125001      125999     462025      462029
                                                        201304     201999   605104     605106
  126001      126999     462033      462037
                                                        202001     207999   605110     605601
  127001      130999     462046      462999
                                                        208018     208999   605603     605999
  131001      131999     463001      473999
                                                        209001     210999   606001     624999
  132001      132999     474013      474019
                                                        211015     211999   625010     625010
  133001      133999     474021      474999
                                                        212001     220999   625013     625013
  134001      134999     475001      491999
                                                        221003     221004   625023     625999
  135001      135999     492002      492004
                                                        221006     221006   626001     681999
  136001      139999     492009      492999
                                                        221012     221999   682010     682010
  140001      140999     493001      499999
                                                        222001     225999   682014     682014
  141009      141009     500086      500999
                                                        226019     226019   682040     682999
  141017      141999     501001      501099
                                                        226027     226999   683001     694999
  142001      142999     501102      501999
                                                        227001     247999   695037     695037
  143011      143999     502001      516999
                                                        248004     248004   695041     695999
  144015      144999     517001      517499
                                                        248011     248999   696001     699999
  145001      145999     517502      517999
                                                        249001     281999   700049     700052
  146001      146999     518001      529999
                                                        282011     282999   700057     700058
  147001      147999     530006      530006
                                                        283001     283999   700076     700083
  148001      148999     530010      530010
                                                        284004     284999   700109     700118
  149001      149999     530019      530025
                                                        285001     301999   700124     700999
  150001      150999     530030      530042
                                                        302007     302010   701001     733999
  151001      151999     530049      530999
                                                        302014     302014   734001     734099
  152001      152999     531001      559999
                                                        302030     302031   734102     734999
  153001      159999     560031      560044
                                                        302034     302999   735001     736999
  160001      160016     560101      560999
                                                        303001     379999   737001     737099
  160018      160999     561001      569999
                                                        380003     380003   737102     737999
  161001      170999     570013      570013

Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.04]
Page: [INA - Department of Posts (India)] 2 of 8
                                                                                                                               IN - India
Department of Posts (India)                                                                                                            INA

  Zip code               Location                                     2.5     Admissibility of items

  380010      380012     738001      750999                           2.5.1   Prohibited items are on the UPU list of
                                                                              Prohibited items                                    Yes
  380017      380017     751025      751029
                                                                              Link to the UPU website's
                                                                              List of Prohibited Articles http://www.upu.int/custom...
  380020      380020     751032      751999
                                                                      2.5.2   When an item containing an article prohibited under article
  380025      380025     752001      752999                                   10 of EMS Standard Agreement has been wrongly admitted
                                                                              to the operator, the following actions take place:
  380029      380049     753015      753999
                                                                      2.5.2.1 The item is returned to the operator of origin
                                                                                                                                  No
  380053      380053     754001      780999
                                                                              If not, the item is dealt with according to the
                                                                              legislation of the country where the operator is
  380056      380060     781002      781002
                                                                              establishing its presence                           Yes
  380062      380999     781033      781999                           2.5.3   The limit of weight and size of an item is in
                                                                              accordance with article 11 A of the EMS
  381001      394999     782001      790999                                   Standard Agreement                                  No
                                                                              If not, the limits are:
  395011      395999     791001      791110
                                                                              Weight:
  396001      399999     791112      791999                                                                35.00
                                                                              Dimensions:                  1.50 metres for any one
  400022      400024     792001      792999
                                                                                                           dimension or 3 metres for the
                                                                                                           sum of the length and the
  400038      400048     793002      793999
                                                                                                           greatest circumference
  400070      400089     794001      794999                                                                measured in a direction other
                                                                                                           than length.
  400105      400999     795002      795999                           2.6     Tracking

  401001      402999     796002      796999                           2.6.1   Tracking is provided
                                                                                                                                  Yes
  403003      403003     797002      797999                           2.6.2   If yes, tracking is available throughout the
                                                                              country                                             No
  403007      403599     798001      798999
                                                                              If no, which regions are not covered by Tracking
  403602      403999     799002      799999
                                                                      3       Customer Service
  404001      410999     800027      800999
                                                                      3.1     Customer Service
  411010      411010     801001      833999
                                                                      3.1.1   An on-line Track & Trace system is provided
                                                                                                                                  Yes
  411029      411029     834007      834008
                                                                              If yes, the website
  411033      411033     834011      834999                                   address for tracking is:     http://www.indiapost.gov....
                                                                              If an online Track & Trace
  411049      411050     835001      899999                                   system is provided, it is
                                                                              available in the following
  411053      411056     900001      999999                                   languages :                English

2.4.6   Days of the week on which EMS items are delivered

        Monday
                                                          Yes
        Tuesday
                                                          Yes
        Wednesday
                                                          Yes
        Thursday
                                                          Yes
        Friday
                                                          Yes
        Saturday
                                                          Yes
        Sunday
                                                          No
2.4.6.1 Comment

2.4.7   National holidays on which EMS items are not delivered

                                                    See annex pages


Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.04]
Page: [INA - Department of Posts (India)] 3 of 8
                                                                                                                          IN - India
Department of Posts (India)                                                                                                      INA

3.2     Customer service to operators                                        Fax
                                                                                                       (+91 11) 2374 24 21
3.2.1   Rugby System user                                                    E-mail
                                                            Yes                                        emsdelhi@yahoo.com
3.2.2   Time period for acceptance of inquiries after the                    Website
                                                                                                       www.indiapost.gov.in...
        delivery or return of the item:                   4 Months
                                                                             Hours/days of Operation
3.2.3   Respond within three hours to an inquiry during
                                                                             (local time)
        operating hours from an origin operator, or the
        addressee, about the status of any item posted                       Languages
                                                                                                       English
        during the preceding four months for which
        electronic records are available                    Yes              Name
                                                                                                       Mumbai Speed Post Centre
3.2.4   Respond before 11:00 am (local time) the next
                                                                             Address and street no.
        business day if inquiries are received outside                                                 APSO Complex
        business hours                                      Yes              City and Post code
                                                                                                       Mumbai - 400099
3.2.5   Respond to inquiries concerning other EMS
        items for which no electronic record is available                    Telephone                 (+91 22) 2615 63 11 / 2615 66
        within 7 days                                       Yes                                        48
3.2.6   Respond for confirmation of delivery by fax or e-                    Fax                       (+91 22) 2615 63 11 / 2610 80
        mail within 48 hours of receipt of request        No                                           93
        If not, the response is provided within:                             E-mail
                                                            4 Days                                     emsmumbai99@yahoo.co.in
3.2.7   Provide a WPOD (written proof of delivery) upon                      Website
                                                                                                       www.indiapost.gov.in...
        request                                         Yes
                                                                             Hours/days of Operation
        If yes, the WPOD includes the following details
                                                                             (local time)
        Date of delivery                                                     Languages
                                                            No                                         English
        Time of delivery                                                     Name
                                                            No                                         Chennai Speed Post Centre
        Name of the recipient                                                Address and street no.
                                                            No                                         SPBO Graemes Road
        Signature of recipient                                               City and Post code
                                                            No                                         Chennai - 600027
        If yes, the WPOD is provided within three                            Telephone                 (+91 44) 2232 52 56 / 2829 55
        business days                                       No                                         21
        If no, is provided within:                                           Fax                       (+91 44) 2829 55 21 / 2232 13
                                                                                                       60
        If a WPOD is provided, records are retained for                      E-mail
        the following period                                                                           sbpochennai@gmail.com
3.3     Call Centres                                                         Website
                                                                                                       www.indiapost.gov.in...
3.3.1   Customer service to operators                                        Hours/days of Operation
                                                                             (local time)
        Name                                                                 Languages
                                     Kolkata Speed Post Centre                                         English
        Address and street no.                                       3.3.2   Customer service to customers
                                     Manager, SPCC
        City and Post code                                                   Name
                                     Kolkata - 700052                                                  Kolkata Speed Post Centre
        Telephone                    (+91 33) 2511 96 76 / 2511 88           Address and street no.
                                     48                                                                Manager, SPCC
        Fax                          (+91 33) 2511 96 43 / 2551 48           City and Post code
                                                                                                       Kolkata - 700052
                                     48
                                                                             Telephone                 (+91 33) 2511 96 76 / 2511 88
        E-mail
                                     IPS96@rediffmail.com                                              48
        Website                                                              Fax                       (+91 33) 2511 96 43 / 2551 48
                                     www.indiapost.gov.in...                                           48
        Hours/days of Operation                                              E-mail
        (local time)                                                                                   IPS96@rediffmail.com
        Languages                                                            Website
                                     English                                                           www.indiapost.gov.in...
        Name                                                                 Hours/days of Operation
                                     Delhi Speed Post Centre                 (local time)
        Address and street no.                                               Languages
                                     Bhai Veer Singh Marg                                              English
        City and Post code                                                   Name
                                     New Delhi                                                         Delhi Speed Post Centre
        Telephone                    (+91 11) 2334 12 19 / 2336 04           Address and street no.
                                     80                                                                Bhai Veer Singh Marg

Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.04]
Page: [INA - Department of Posts (India)] 4 of 8
                                                                                                                                IN - India
Department of Posts (India)                                                                                                             INA

        City and Post code                                          3.4     Liability
                                    New Delhi
        Telephone                   (+91 11) 2334 12 19 / 2336 04   3.4.1   Indemnity is paid to the administration of origin
                                    80                                      in event of loss, theft or damage to inward EMS
                                                                            items                                                  No
        Fax
                                    (+91 11) 2374 24 21
                                                                            For documents
        E-mail
                                    emsdelhi@yahoo.com
                                                                            For merchandise
        Website
                                    www.indiapost.gov.in...
                                                                            If not, the limit amount is:
        Hours/days of Operation
        (local time)                                                        If indemnity is paid to the administration of origin
                                                                            in event of loss, theft or damage to inward EMS
        Languages
                                    English                                 items, the claim from the origin operator is
        Name                                                                accepted within three months from the date of
                                    Mumbai Speed Post Centre                event D                                              No
        Address and street no.                                              If not, the time limit to accept the claim is:
                                    APSO Complex
        City and Post code                                                  The indemnity is not paid to all administration of
                                    Mumbai - 400099
                                                                            origin in event of loss, theft or damage to inward
        Telephone                   (+91 22) 2615 63 11 / 2615 66           EMS items, but is subject to bilateral agreement No
                                    48
                                                                    4       Customs
        Fax                         (+91 22) 2615 63 11 / 2610 80
                                    93                              4.1.1   Items exempt from customs duty and required documents
        E-mail
                                    emsmumbai99@yahoo.co.in                                                                  See annex pages
        Website
                                    www.indiapost.gov.in...         4.1.2   Comment:
                                                                                                           Client Guide may be seen
        Hours/days of Operation
        (local time)                                                4.1.3   National customs
                                                                            authority website              www.cbec.gov.in...
        Languages
                                    English                         4.1.4   A customs broker is used
                                                                                                                                   No
        Name
                                    Chennai Speed Post Centre               If yes, the customs broker contact information is:
        Address and street no.
                                    SPBO Graemes Road                       Name:
        City and Post code
                                    Chennai - 600027                        Address:
        Telephone                   (+91 44) 2232 52 56 / 2829 55
                                    21                                      Telephone number:

        Fax                         (+91 44) 2829 55 21 / 2232 13           Fax number:
                                    60
        E-mail                                                              E-mail:
                                    sbpochennai@gmail.com
        Website                                                     4.1.5   The addressee is charged for the presentation
                                    www.indiapost.gov.in...                 of the item to Customs                                 No
        Hours/days of Operation                                             If yes, just for items subject to duty
        (local time)                                                                                                               No

        Languages                                                           The rate is:
                                    English
                                                                            Local currency

                                                                            SDR

                                                                    4.1.6   The addressee is charged for the customs
                                                                            clearance                                              No
                                                                            If yes, just for items subject to duty
                                                                                                                                   No
                                                                            The rate is:

                                                                            Local currency

                                                                            SDR

                                                                    4.1.7   The origin operator is charged for the
                                                                            presentation of the item to Customs:                   No
                                                                            If yes, just for items subject to duty
                                                                                                                                   No
                                                                            The rate is:


Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.04]
Page: [INA - Department of Posts (India)] 5 of 8
                                                                                                                              IN - India
Department of Posts (India)                                                                                                            INA

        Local currency                                                 5       Delivery Payments

        SDR                                                            5.1     Operate a two-tier system
                                                                                                                                  Yes
4.1.8   The origin operator is charged for the customs                         If yes, the rate for:
        clearance:                                         No
                                                                               Documents:
        If yes, just for items subject to duty                                                              3.50 SDR
                                                           No
                                                                               Merchandise:
        The rate is:                                                                                        5.00 SDR
                                                                       5.2     Imbalance compensation       India would charge a reciprocal
        Local currency
                                                                               payment per item:            rate from operators charging
                                                                                                            more than the two tier rate
        SDR
                                                                       6       Other services
4.1.9   Local customs contacts:
                                                                       6.1     À Découvert Service
        Location                      Customs Assessor / Foreign
                                      Post Office, Delhi               6.1.1   À découvert service is available
                                                                                                                                  No
        Telephone
                                      (+91 11) 2323 8880 / 2323 8917   6.2     Cash-on-Delivery
        Fax
                                      (+91 11) 2323 5915               6.2.1   A COD service is available
                                                                                                                                  No
        National customs
                                                                       6.3     Time-Certain Service
        authority website             www.cbec.gov.in...
        E-mail                                                         6.3.1   An inward time-certain service is available
                                                                                                                                  No
        Hours/days of operation                                        6.4     Inward Multi parcels shipments (MPS) in EMS
        (local time)
        Location                                                       6.4.1   An inward Multi parcels shipments (MPS) in
                                      Speed Post Centre Mumbai                 EMS is available                                   No
        Telephone                                                      6.5     Receiver-pays Service
                                      (+91 22) 2261 4585
        Fax                                                            6.5.1   A receiver- pays service in EMS is available
                                      (+91 22) 2266 5948                                                                          No
        National customs                                               7       Standard Agreement
        authority website             www.cbec.gov.in...
        E-mail                                                         7.1     Administration is signatory of the EMS Standard
                                                                               Agreement                                       No
        Hours/days of operation                                                If yes, the EMS Standard Agreement was
        (local time)                                                           signed on a multilateral basis                     No
        Location                                                               If no, the EMS Standard Agreement was signed
                                      Speed Post Centre Kolkata
                                                                               on a bilateral basis                         No
        Telephone
                                      (+91 33) 2248 0375               8       Contacts
        Fax
                                      (+91 33) 2248 1523
        National customs
        authority website             www.cbec.gov.in...
        E-mail

        Hours/days of operation
        (local time)
        Location
                                      Foreign Post Office, Chennai
        Telephone
                                      (+91 44) 2525 4225 / 2524 4133
        Fax

        National customs
        authority website             www.cbec.gov.in...
        E-mail

        Hours/days of operation
        (local time)




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.04]
Page: [INA - Department of Posts (India)] 6 of 8
                                                                                                                        IN - India
Department of Posts (India)                                                                                                    INA

8.1     Inbound OE                                                   8.3   A Découvert services contact

        Location                                                           Title, Name
                                    SPCC, Delhi - New Delhi
        OE Code                                                            Function
                                    INDELB
        Telephone                                                          Address and street no.
                                    (+91 11) 2336 5480 / 2336 0480
        Mobile Phone                                                       City and Post code
                                    (+91 11) 9868021828
        Fax                                                                Country
                                    (+91 11) 2374 2421
        E-mail                                                             Telephone
                                    spc.delhi@indiapost.gov.in
        Location                                                           Mobile Phone
                                    SPCC, MUMBAI
        OE Code                                                            Fax
                                    INBOMB
        Telephone                   (+91 22) 2615 6703 / 2615              E-mail
                                    6125 / 2615 6648
                                                                           After hours telephone
        Mobile Phone
                                                                     8.4   Operational Contact
        Fax
                                    (+91 22) 2615 6311
                                                                           Title, Name
        E-mail                                                                                       Mr. A.S. KALA, S.P.Chaurasia
                                    spc.mumbai@indiapost.gov.in
                                                                           Function
        Location                                                                                     Manager
                                    SPCC, KOLKATA
                                                                           Address and street no.    Speed Post Concentration
        OE Code
                                    INCCUB                                                           Centre.
                                                                                                     Market Road
        Telephone                   (+91 33) 2212 0770 / 2212
                                    1160 / 2248 1560                       City and Post code
                                                                                                     New Delhi -110001
        Mobile Phone
                                                                           Country
                                                                                                     India
        Fax
                                    (+91 33) 2212 0476                     Telephone
                                                                                                     (+91 11) 2336 5480, 2336 0480
        E-mail
                                    Ips96@rediffmail.com                   Mobile Phone
                                                                                                     (+91 11) 9868021828
        Location
                                    SPCC, CHENNAI                          Fax
                                                                                                     (+91 11) 23742421
        OE Code
                                    INMAAB                                 E-mail
                                                                                                     spc.delhi@indiapost.gov.in
        Telephone
                                    (+91 44) 2829 5521, 2829 2939          After hours telephone
        Mobile Phone
                                                                           Title, Name
                                                                                                     Mr. M.S. NIMJE
        Fax
                                    (+91 44) 2829 5957                     Function
                                                                                                     Manager
        E-mail
                                    spc.chennai@indiapost.gov.in           Address and street no.    Speed Post Concentration
                                                                                                     Centre.
8.2     Bilateral or Standard Agreement contact
                                                                                                     APSO Building, Opp. Sahara
        Title, Name                                                                                  Pariwar Hotel, Villeparle(East)
                                    Mr. Jagannath Srinivasan
                                                                           City and Post code
        Function                                                                                     Mumbai - 400099
                                    Assistant Director General
                                                                           Country
        Address and street no.      Room No.320,                                                     India
                                    Dak Bhawan.                            Telephone
                                                                                                     (+91 22) 2615 6703, 6125, 6648
        City and Post code
                                    New Delhi - 110001                     Mobile Phone
        Country
                                    India                                  Fax
                                                                                                     (+91 22) 26156311
        Telephone
                                    (+91 11) 2309 6112                     E-mail
                                                                                                     spc.mumbai@indiapost.gov.in
        Mobile Phone
                                                                           After hours telephone
        Fax
                                    (+91 11) 2309 6104                     Title, Name
                                                                                                     Mr. Manoj Haldar
        E-mail
                                    jagannath@indiapost.gov.in             Function
                                                                                                     ASPO,
        After hours telephone
                                                                           Address and street no.    Speed Post Concentration
                                                                                                     Centre.
                                                                                                     Yogayog Bhawan,
Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.04]
Page: [INA - Department of Posts (India)] 7 of 8
                                                                     IN - India
Department of Posts (India)                                               INA

        City and Post code
                                    Kolkata - 700012
        Country
                                    India
        Telephone                   (+91 33) 2212 0770, 1160, 2248
                                    1560
        Mobile Phone

        Fax
                                    (+91 33) 2212 0476
        E-mail
                                    Ips96@rediffmail.com
        After hours telephone

        Title, Name
                                    Mr. S.G.V. Raman Aiyer
        Function
                                    Manager
        Address and street no.      Speed Post Concentration
                                    Centre.
                                    Greams Road,
        City and Post code
                                    Chennai - 600006
        Country
                                    India
        Telephone
                                    (+91 44) 2829 5521, 2939
        Mobile Phone

        Fax
                                    (+91 44) 28295957
        E-mail
                                    spc.chennai@indiapost.gov.in
        After hours telephone

8.5     Emergency contact

        Title, Name
                                    Mr. Sayeed Rashid
        Function
                                    Assistant Director General
        Address and street no.
                                    333 Dak Bhavan.
        City and Post code
                                    New Delhi -110001
        Country
                                    India
        Telephone                   (+91 112) 309 61 13 / 23 03 66
                                    38
        Mobile Phone

        Fax
                                    (+91 112) 309 61 04
        E-mail
                                    sayeedrashidadg@yahoo.com
        After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.04]
Page: [INA - Department of Posts (India)] 8 of 8
                                                                                                                           IE - Ireland
AN POST (Ireland)                                                                                                                     IEA

1       Operator Details                                              2.4     Delivery Offices

1.1     Country or territory name                                     2.4.1   Validated delivery standards
                                    Ireland                                                                                      Yes
1.2     Geographical location                                                 Date of last update
                                    Europe                                                                  2008-07-01
1.3     Operator name                                                 2.4.2   Custom clearance average time for:
                                    AN POST (Ireland)
1.4     ISO-code                                                              Items subject to duty
                                    IE                                                                                           1 Hours
1.5     Member of EMS Cooperative                                             Items not subject to duty
                                                            Yes
1.6     EMS Delivery Agent                                            2.4.3   Comment                       Very high value items may take
                                                            No
                                                                                                            longer to process through
1.10    Quartely credit indicator                                                                           Customs. No Customs
        for EMS Operational                                                                                 Clearence available on
        Guide updates               Q4Y10                                                                   Saturday, Sunday or Public
Comments                                                                                                    Holidays.
                                                                      2.4.4   Delivery standards
2       Delivery Services
                                                                                                                          See annex pages
2.1     Coverage
                                                                      2.4.5   Table list of locations not covered
2.1.1   Entire territory
                                                            Yes
2.2     Delivery                                                        Zip code                 Location

2.2.1   To customer’s address for documents and
        merchandise                                         Yes
                                                                      2.4.6   Days of the week on which EMS items are delivered
2.2.2   To a P.O. Box
                                                            No
                                                                              Monday
2.2.3   To a Post Office counter                                                                                                 Yes
                                                            No
                                                                              Tuesday
2.2.4   At office of exchange                                                                                                    Yes
                                                            No
                                                                              Wednesday
2.2.5   At customs office                                                                                                        Yes
                                                            No
                                                                              Thursday
2.2.6   The customer is notified of the item’s arrival by                                                                        Yes
        telephone or other means before the first                             Friday
        attempt of delivery                                 No                                                                   Yes
2.2.7   How many attempts at                                                  Saturday
                                                                                                                                 No
        delivery are made           1
                                                                              Sunday
2.3     Undeliverable Items                                                                                                      No
                                    Yes
                                                                      2.4.6.1 Comment
2.3.1   When the item cannot be delivered at the first
        attempt, a notice is left                           Yes       2.4.7   National holidays on which EMS items are not delivered
2.3.2   A second attempt at delivery is available upon
        request                                             No                                                            See annex pages
2.3.3   An undeliverable EMS item is held back for a
        period of seven days, providing the addressee
        the opportunity to collect the item                 No
        If no, the retention period for undeliverable items
        is:                                                 21 Days




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.05]
Page: [IEA - AN POST (Ireland)] 1 of 5
                                                                                                                             IE - Ireland
AN POST (Ireland)                                                                                                                        IEA

2.5     Admissibility of items                                          3.2     Customer service to operators

2.5.1   Prohibited items are on the UPU list of                         3.2.1   Rugby System user
                                                                                                                                    Yes
        Prohibited items                                    No
                                                                        3.2.2   Time period for acceptance of inquiries after the
        Link to the UPU website's List of Prohibited Articles
                                                                                delivery or return of the item:                   4 Months
        If no, the following are not Items are on the UPU list of       3.2.3   Respond within three hours to an inquiry during
        admitted :                   prohibited items. In addition to           operating hours from an origin operator, or the
                                     this list are the following :              addressee, about the status of any item posted
                                     Firearms and Firearms                      during the preceding four months for which
                                     components can only be                     electronic records are available                    Yes
                                     imported if the addressee
                                                                        3.2.4   Respond before 11:00 am (local time) the next
                                     already holds the correct
                                                                                business day if inquiries are received outside
                                     documents as required by Irish
                                                                                business hours                                      Yes
                                     law.
                                     In addition, persons importing     3.2.5   Respond to inquiries concerning other EMS
                                     Replica or Airsoft firearms may            items for which no electronic record is available
                                     be asked by Customs to prove               within 7 days                                       Yes
                                     that such items are not real       3.2.6   Respond for confirmation of delivery by fax or e-
                                     Firearms and do not contain                mail within 48 hours of receipt of request        Yes
                                     real Firearms components.
                                                                        3.2.7   Provide a WPOD (written proof of delivery) upon
2.5.2   When an item containing                                                 request                                         Yes
        an article prohibited under
        article 10 of EMS                                                       If yes, the WPOD includes the following details
        Standard Agreement has
        been wrongly admitted to 2.5.2.1 : Except for items which               Date of delivery
                                                                                                                                    Yes
        the operator, the following breach Irish Law (eg: as
        actions take place:         mentioned in 2.5.1).                        Time of delivery
                                                                                                                                    Yes
2.5.2.1 The item is returned to the operator of origin                          Name of the recipient
                                                            Yes                                                                     No
2.5.3   The limit of weight and size of an item is in                           Signature of recipient
        accordance with article 11 A of the EMS                                                                                     Yes
        Standard Agreement                                  Yes                 If yes, the WPOD is provided within three
        Weight:                                                                 business days                                       Yes
                                                                                If no, is provided within:
        Dimensions:
                                                                                If a WPOD is provided, records are retained for
2.6     Tracking                                                                the following period                                6 Months

2.6.1   Tracking is provided
                                                            Yes
2.6.2   If yes, tracking is available throughout the
        country                                             Yes
        If no, which regions are not covered by Tracking

3       Customer Service

3.1     Customer Service

3.1.1   An on-line Track & Trace system is provided
                                                            Yes
        If yes, the website
        address for tracking is:     http://www.anpost.ie/AnPo...
        If an online Track & Trace
        system is provided, it is
        available in the following
        languages :                English




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.05]
Page: [IEA - AN POST (Ireland)] 2 of 5
                                                                                                                                 IE - Ireland
AN POST (Ireland)                                                                                                                            IEA

3.3     Call Centres                                                       4.1.3   National customs
                                                                                   authority website             http://www.revenue.ie/en/...
3.3.1   Customer service to operators
                                                                           4.1.4   A customs broker is used
                                                                                                                                        No
        Name
                                       Dublin, EMS Customer Service                If yes, the customs broker contact information is:
        Address and street no.
                                       --                                          Name:
        City and Post code
                                       Dublin                                      Address:
        Telephone
                                       (+353 1) 705 76 00                          Telephone number:
        Fax
                                       (+353 1) 809 09 00                          Fax number:
        E-mail
                                       customer.services@anpost.ie                 E-mail:
        Website
                                                                           4.1.5   The addressee is charged for the presentation
                                                                                   of the item to Customs                               Yes
        Hours/days of Operation
        (local time)                                                               If yes, just for items subject to duty
                                                                                                                                        Yes
        Languages
                                       English                                     The rate is:
3.3.2   Customer service to customers
                                                                                   Local currency
                                                                                                                 6.00 EUR
        Name
                                       An Post Customer Services                   SDR
        Address and street no.
                                                                           4.1.6   The addressee is charged for the customs
                                                                                   clearance                                            Yes
        City and Post code
                                                                                   If yes, just for items subject to duty
                                                                                                                                        Yes
        Telephone
                                       (+353 1 ) 705 7600                          The rate is:
        Fax
                                       (+353 1) 809 09 00                          Local currency
        E-mail
                                       customer.services@anpost.ie                 SDR
        Website
                                       www.anpost.ie...                    4.1.7   The origin operator is charged for the
        Hours/days of Operation                                                    presentation of the item to Customs:                 No
        (local time)                                                               If yes, just for items subject to duty
                                                                                                                                        No
        Languages
                                       English                                     The rate is:
3.4     Liability
                                                                                   Local currency
3.4.1   Indemnity is paid to the administration of origin
        in event of loss, theft or damage to inward EMS                            SDR
        items                                                  No
                                                                           4.1.8   The origin operator is charged for the customs
        For documents
                                                                                   clearance:                                           No
        For merchandise                                                            If yes, just for items subject to duty
                                                                                                                                        No
        If not, the limit amount is:                                               The rate is:

        If indemnity is paid to the administration of origin                       Local currency
        in event of loss, theft or damage to inward EMS
        items, the claim from the origin operator is                               SDR
        accepted within three months from the date of
        event D                                              No            4.1.9   Local customs contacts:
        If not, the time limit to accept the claim is:                             Location                      Officer-in-Charge, Customs,
                                                                                                                 Portlaoise Mail Centre
        The indemnity is not paid to all administration of
        origin in event of loss, theft or damage to inward                         Telephone
                                                                                                                 (+353 51) 862850
        EMS items, but is subject to bilateral agreement No
                                                                                   Fax
4       Customs
                                                                                   National customs
4.1.1   Items exempt from customs duty and required documents                      authority website             http://www.revenue.ie/en/...
                                                         See annex pages           E-mail

4.1.2   Comment:                       Special Endorsements                        Hours/days of operation
                                       used :clearly marked                        (local time)
                                       documents

Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.05]
Page: [IEA - AN POST (Ireland)] 3 of 5
                                                                                                              IE - Ireland
AN POST (Ireland)                                                                                                        IEA

5       Delivery Payments                                     8.2   Bilateral or Standard Agreement contact

5.1     Operate a two-tier system                                   Title, Name
                                                        No                                    Mr. Andrew Murphy
        Documents:                                                  Function                  International Commercial
                                                                                              Manager
        Merchandise:
                                                                    Address and street no.    An Post Marketing Directorate,
                                                                                              Room 2-205, General Post
        If no, the single rate per
                                                                                              Office
        item is:                     11.00 SDR
                                                                    City and Post code
5.2     Imbalance compensation                                                                DUBLIN 1,
        payment per item:            1
                                                                    Country
6       Other services                                                                        Ireland
                                                                    Telephone
6.1     À Découvert Service                                                                   (+353 1) 705 82 12
                                                                    Mobile Phone
6.1.1   À découvert service is available
                                                        No
                                                                    Fax
6.2     Cash-on-Delivery                                                                      (+353 1) 809 09 49
                                                                    E-mail
6.2.1   A COD service is available                                                            andrew.murphy@anpost.ie
                                                        No
                                                                    After hours telephone
6.3     Time-Certain Service
                                                              8.3   A Découvert services contact
6.3.1   An inward time-certain service is available
                                                        No
                                                                    Title, Name
6.4     Inward Multi parcels shipments (MPS) in EMS
                                                                    Function
6.4.1   An inward Multi parcels shipments (MPS) in
        EMS is available                                No          Address and street no.
6.5     Receiver-pays Service
                                                                    City and Post code
6.5.1   A receiver- pays service in EMS is available
                                                        No          Country
7       Standard Agreement
                                                                    Telephone
7.1     Administration is signatory of the EMS Standard
                                                                    Mobile Phone
        Agreement                                       Yes
        If yes, the EMS Standard Agreement was                      Fax
        signed on a multilateral basis                  No
        If no, the EMS Standard Agreement was signed                E-mail
        on a bilateral basis                         Yes
                                                                    After hours telephone
        If yes, since:
                                     2009-04-28
                                                              8.4   Operational Contact
8       Contacts
                                                                    Title, Name
8.1     Inbound OE                                                                            Mr. Alex Jackson
                                                                    Function
        Location                                                                              International Services Manager
                                                                    Address and street no.    International Operations
        OE Code                                                                               An Post Dublin Mails Centre

        Telephone                                                   City and Post code
                                                                                              Dublin 12

        Mobile Phone                                                Country
                                                                                              Ireland

        Fax                                                         Telephone
                                                                                              (+353 1) 426 97 19

        E-mail                                                      Mobile Phone

                                                                    Fax

                                                                    E-mail
                                                                                              alex.jackson@anpost.ie
                                                                    After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.05]
Page: [IEA - AN POST (Ireland)] 4 of 5
                                                                     IE - Ireland
AN POST (Ireland)                                                            IEA

8.5     Emergency contact

        Title, Name
                                    Mr. Sean O'Toole
        Function
                                    International Services Manager
        Address and street no.      International Operations
                                    An Post Dublin Mails Centre
        City and Post code
                                    Dublin 12
        Country
                                    Ireland
        Telephone
                                    (+353 1) 705 97 15
        Mobile Phone

        Fax

        E-mail
                                    sean.otoole@anpost.ie
        After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.05]
Page: [IEA - AN POST (Ireland)] 5 of 5
                                                                                                                               IL - Israël
Israel Postal Authority                                                                                                                ILA

1       Operator Details                                              2.4     Delivery Offices

1.1     Country or territory name                                     2.4.1   Validated delivery standards
                                     Israël                                                                                       Yes
1.2     Geographical location                                                 Date of last update
                                     Asia                                                                   2008-07-01
1.3     Operator name                                                 2.4.2   Custom clearance average time for:
                                     Israel Postal Authority
1.4     ISO-code                                                              Items subject to duty
                                     IL                                                                                           2 Hours
1.5     Member of EMS Cooperative                                             Items not subject to duty
                                                               Yes
1.6     EMS Delivery Agent                                            2.4.3   Comment
                                                               No
1.10    Quartely credit indicator                                     2.4.4   Delivery standards
        for EMS Operational
        Guide updates                Q3Y10                                                                                 See annex pages
Comments
                                                                      2.4.5   Table list of locations not covered
2       Delivery Services
                                                                        Zip code                 Location
2.1     Coverage

2.1.1   Entire territory
                                                               Yes
                                                                      2.4.6   Days of the week on which EMS items are delivered
2.2     Delivery
                                                                              Monday
2.2.1   To customer’s address for documents and                                                                                   Yes
        merchandise                                            Yes            Tuesday
                                                                                                                                  Yes
2.2.2   To a P.O. Box
                                                               Yes            Wednesday
                                                                                                                                  Yes
2.2.3   To a Post Office counter
                                                               Yes            Thursday
                                                                                                                                  Yes
2.2.4   At office of exchange
                                                               No             Friday
                                                                                                                                  No
2.2.5   At customs office
                                                               No             Saturday
                                                                                                                                  No
2.2.6   The customer is notified of the item’s arrival by
        telephone or other means before the first                             Sunday
                                                                                                                                  Yes
        attempt of delivery                                    Yes
                                                                      2.4.6.1 Comment
        If yes, delivery details are made with the
        addressee by telephone before the first attempt               2.4.7   National holidays on which EMS items are not delivered
        of delivery                                            No
2.2.7   How many attempts at                                                                                               See annex pages
        delivery are made            2
                                                                      2.5     Admissibility of items
2.3     Undeliverable Items
                                     Yes
                                                                      2.5.1   Prohibited items are on the UPU list of
2.3.1   When the item cannot be delivered at the first                        Prohibited items                                    Yes
        attempt, a notice is left                              Yes
                                                                              Link to the UPU website's List of Prohibited Articles
2.3.2   A second attempt at delivery is available upon
        request                                                Yes    2.5.2   When an item containing an article prohibited under article
2.3.3   An undeliverable EMS item is held back for a                          10 of EMS Standard Agreement has been wrongly admitted
        period of seven days, providing the addressee                         to the operator, the following actions take place:
        the opportunity to collect the item                    No     2.5.2.1 The item is returned to the operator of origin
                                                                                                                                  No
        If no, the retention period for undeliverable items
        is:                                                 15 Days           If not, the item is dealt with according to the
                                                                              legislation of the country where the operator is
                                                                              establishing its presence                           Yes
                                                                      2.5.3   The limit of weight and size of an item is in
                                                                              accordance with article 11 A of the EMS
                                                                              Standard Agreement                                  No
                                                                              If not, the limits are:

                                                                              Weight:
                                                                                                            20.00
                                                                              Dimensions:
                                                                                                            1.5/3 metres




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.29]
Page: [ILA - Israel Postal Authority] 1 of 4
                                                                                                                                IL - Israël
Israel Postal Authority                                                                                                                 ILA

2.6     Tracking                                                    3.3     Call Centres

2.6.1   Tracking is provided                                        3.3.1   Customer service to operators
                                                            Yes
2.6.2   If yes, tracking is available throughout the                        Name
                                                                                                           JERUSALEM
        country                                             Yes
                                                                            Address and street no.
        If no, which regions are not covered by Tracking                                                   30 Jaffa Road
                                                                            City and Post code
3       Customer Service                                                                                   JERUSALEM - 91999
                                                                            Telephone
3.1     Customer Service                                                                                   (+972 76) 887 00 07
                                                                            Fax
3.1.1   An on-line Track & Trace system is provided                                                        (+972 76) 887 00 10
                                                            Yes
                                                                            E-mail                         Ems.customerservice@postil.co
        If yes, the website
                                                                                                           m
        address for tracking is:     http://www.israelpost.co....
                                                                            Website
        If an online Track & Trace                                                                         www.israelpost.co.il/hpco...
        system is provided, it is
                                                                            Hours/days of Operation
        available in the following
                                                                            (local time)
        languages :                English
                                                                            Languages                      English, Others : Spanish /
3.2     Customer service to operators
                                                                                                           Russian / Hebrew
3.2.1   Rugby System user                                           3.3.2   Customer service to customers
                                                            Yes
3.2.2   Time period for acceptance of inquiries after the 2.5               Name
                                                                                                           JERUSALEM
        delivery or return of the item:                   Months
                                                                            Address and street no.
3.2.3   Respond within three hours to an inquiry during                                                    30 Jaffa Road
        operating hours from an origin operator, or the
                                                                            City and Post code
        addressee, about the status of any item posted                                                     JERUSALEM - 91999
        during the preceding four months for which                          Telephone
        electronic records are available                    Yes                                            (+972 76) 887 00 07
3.2.4   Respond before 11:00 am (local time) the next                       Fax
                                                                                                           (+972 76) 887 00 10
        business day if inquiries are received outside
        business hours                                      No              E-mail                         Ems.customerservice@postil.co
                                                                                                           m
        If no, the response is provided in the following
        period:                                                             Website
                                                                                                           www.israelpost.co.il/hpco...
3.2.5   Respond to inquiries concerning other EMS                           Hours/days of Operation
        items for which no electronic record is available                   (local time)
        within 7 days                                       Yes
                                                                            Languages                      Others : Spanish / Russian /
3.2.6   Respond for confirmation of delivery by fax or e-                                                  Hebrew
        mail within 48 hours of receipt of request        Yes
                                                                    3.4     Liability
3.2.7   Provide a WPOD (written proof of delivery) upon
        request                                         Yes         3.4.1   Indemnity is paid to the administration of origin
        If yes, the WPOD includes the following details                     in event of loss, theft or damage to inward EMS
                                                                            items                                                  No
        Date of delivery                                                    For documents
                                                            Yes
        Time of delivery                                                    For merchandise
                                                            Yes
        Name of the recipient                                               If not, the limit amount is:
                                                            Yes
        Signature of recipient                                              If indemnity is paid to the administration of origin
                                                            Yes
                                                                            in event of loss, theft or damage to inward EMS
        If yes, the WPOD is provided within three
                                                                            items, the claim from the origin operator is
        business days                                       No              accepted within three months from the date of
        If no, is provided within:                                          event D                                              No
                                                                            If not, the time limit to accept the claim is:
        If a WPOD is provided, records are retained for
        the following period
                                                                            The indemnity is not paid to all administration of
                                                                            origin in event of loss, theft or damage to inward
                                                                            EMS items, but is subject to bilateral agreement Yes
                                                                    4       Customs

                                                                    4.1.1   Items exempt from customs duty and required documents

                                                                                                                             See annex pages



Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.29]
Page: [ILA - Israel Postal Authority] 2 of 4
                                                                                                                             IL - Israël
Israel Postal Authority                                                                                                              ILA

4.1.2   Comment:                      Addreesses                              Hours/days of operation
                                      telephone/Mobilphone number             (local time)
                                      is very important on the Item
                                                                              Location
                                      label                                                                Tel Aviv Yafo
4.1.3   National customs authority website                                    Telephone
                                                                                                           (+972 3) 630 33 62
4.1.4   A customs broker is used                                              Fax
                                                             Yes                                           (+972 3) 630 33 74
        If yes, the customs broker contact information is:                    National customs authority website

        Name:                                                                 E-mail

        Address:                                                              Hours/days of operation
                                                                              (local time)
        Telephone number:
                                                                      5       Delivery Payments
        Fax number:
                                                                      5.1     Operate a two-tier system
                                                                                                                                No
        E-mail:
                                                                              Documents:
4.1.5   The addressee is charged for the presentation
                                                                              Merchandise:
        of the item to Customs                               Yes
        If yes, just for items subject to duty                                If no, the single rate per
                                                             No               item is:                     8.00 SDR
        The rate is:
                                                                      5.2     Imbalance compensation
                                                                              payment per item:            1
        Local currency
                                      34.80 ILS                       6       Other services
        SDR
                                                                      6.1     À Découvert Service
4.1.6   The addressee is charged for the customs
        clearance                                            Yes      6.1.1   À découvert service is available
                                                                                                                                No
        If yes, just for items subject to duty
                                                             Yes      6.2     Cash-on-Delivery
        The rate is:
                                                                      6.2.1   A COD service is available
                                                                                                                                No
        Local currency
                                      130.00 ILS                      6.3     Time-Certain Service
        SDR
                                                                      6.3.1   An inward time-certain service is available
                                                                                                                                No
4.1.7   The origin operator is charged for the
                                                                      6.4     Inward Multi parcels shipments (MPS) in EMS
        presentation of the item to Customs:                 No
        If yes, just for items subject to duty                        6.4.1   An inward Multi parcels shipments (MPS) in
                                                             No               EMS is available                                  No
        The rate is:
                                                                      6.5     Receiver-pays Service
        Local currency
                                                                      6.5.1   A receiver- pays service in EMS is available
                                                                                                                                No
        SDR
                                                                      7       Standard Agreement
4.1.8   The origin operator is charged for the customs
                                                                      7.1     Administration is signatory of the EMS Standard
        clearance:                                           No               Agreement                                       No
        If yes, just for items subject to duty
                                                             No               If yes, the EMS Standard Agreement was
                                                                              signed on a multilateral basis                    No
        The rate is:
                                                                              If no, the EMS Standard Agreement was signed
        Local currency                                                        on a bilateral basis                         No
                                                                      8       Contacts
        SDR

4.1.9   Local customs contacts:

        Location
                                      Jerusalem
        Telephone
                                      (+972 2) 652 61 93
        Fax
                                      (+972 2) 651 15 89
        National customs authority website

        E-mail


Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.29]
Page: [ILA - Israel Postal Authority] 3 of 4
                                                                                                                           IL - Israël
Israel Postal Authority                                                                                                             ILA

8.1     Inbound OE                                                       8.4   Operational Contact

        Location                                                               Title, Name
                                                                                                        Gad Linden
        OE Code                                                                Function
                                                                                                        Manager, International EMS
        Telephone                                                              Address and street no.   Israel Postal Company Ltd.
                                                                                                        30, Jaffa Road
        Mobile Phone
                                                                               City and Post code
                                                                                                        Jerusalem - 91999
        Fax
                                                                               Country
                                                                                                        Israel
        E-mail
                                                                               Telephone
                                                                                                        (+972 76) 887 00 67
8.2     Bilateral or Standard Agreement contact
                                                                               Mobile Phone
                                                                                                        (+972 54) 288 81 29
        Title, Name
                                     Ruth Serfaty                              Fax
                                                                                                        (+972 76) 887 00 06
        Function                     Director of International Affairs
                                                                               E-mail
                                     and Operations                                                     gadil@postil.com
        Address and street no.       Israel Postal Company Ltd.                After hours telephone
                                     30, Jaffa Road
                                                                         8.5   Emergency contact
        City and Post code
                                     Jerusalem - 91999
                                                                               Title, Name
        Country                                                                                         Ruth Serfaty
                                     Israel
                                                                               Function                 Director fo International Affairs
        Telephone
                                     (+972 76) 887 00 42                                                and Operations
        Mobile Phone                                                           Address and street no.   Israel Postal Company Ltd.
                                                                                                        30, Jaffa Road
        Fax
                                     (+972 76) 887 00 06                       City and Post code
                                                                                                        Jerusalem - 91999
        E-mail
                                     ruthyz@postil.com                         Country
                                                                                                        Israel
        After hours telephone
                                                                               Telephone
                                                                                                        (+972 76) 887 00 42
8.3     A Découvert services contact
                                                                               Mobile Phone
        Title, Name
                                                                               Fax
                                                                                                        (+972 76) 887 00 06
        Function
                                                                               E-mail
                                                                                                        ruthyz@postil.com
        Address and street no.
                                                                               After hours telephone
        City and Post code

        Country

        Telephone

        Mobile Phone

        Fax

        E-mail

        After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.29]
Page: [ILA - Israel Postal Authority] 4 of 4
                                                                                                                                IT - Italy
POSTE ITALIANE, S.p.A.                                                                                                                 ITA

1       Operator Details                                              2.4     Delivery Offices

1.1     Country or territory name                                     2.4.1   Validated delivery standards
                                     Italy                                                                                        Yes
1.2     Geographical location                                                 Date of last update
                                     Europe
1.3     Operator name                                                 2.4.2   Custom clearance average time for:
                                     POSTE ITALIANE, S.p.A.
1.4     ISO-code                                                              Items subject to duty
                                     IT                                                                                           24 Hours
1.5     Member of EMS Cooperative                                             Items not subject to duty
                                                            Yes                                                                   6 Hours
1.6     EMS Delivery Agent                                            2.4.3   Comment                       2.2.6 addressee notified by
                                                            No
                                                                                                            phone only if any problem
1.10    Quartely credit indicator                                                                           arises with customs
        for EMS Operational                                                                                 2.3.2 the second attempt is
        Guide updates                Q3Y10                                                                  mandatory. A third attempt is
Comments                                                                                                    provided upon request
                                                                      2.4.4   Delivery standards
2       Delivery Services
                                                                                                                          See annex pages
2.1     Coverage
                                                                      2.4.5   Table list of locations not covered
2.1.1   Entire territory
                                                            Yes
2.2     Delivery                                                        Zip code                 Location

2.2.1   To customer’s address for documents and
        merchandise                                         Yes
                                                                      2.4.6   Days of the week on which EMS items are delivered
2.2.2   To a P.O. Box
                                                            No
                                                                              Monday
2.2.3   To a Post Office counter                                                                                                  Yes
                                                            No
                                                                              Tuesday
2.2.4   At office of exchange                                                                                                     Yes
                                                            Yes
                                                                              Wednesday
2.2.5   At customs office                                                                                                         Yes
                                                            No
                                                                              Thursday
2.2.6   The customer is notified of the item’s arrival by                                                                         Yes
        telephone or other means before the first                             Friday
        attempt of delivery                                 No                                                                    Yes
2.2.7   How many attempts at                                                  Saturday
                                                                                                                                  No
        delivery are made            2
                                                                              Sunday
2.3     Undeliverable Items                                                                                                       No
                                     Yes
                                                                      2.4.6.1 Comment
2.3.1   When the item cannot be delivered at the first
        attempt, a notice is left                           Yes       2.4.7   National holidays on which EMS items are not delivered
2.3.2   A second attempt at delivery is available upon
        request                                             Yes                                                           See annex pages
2.3.3   An undeliverable EMS item is held back for a                  2.5     Admissibility of items
        period of seven days, providing the addressee
        the opportunity to collect the item                 No        2.5.1   Prohibited items are on the UPU list of
        If no, the retention period for undeliverable items                   Prohibited items                                    Yes
        is:                                                 14 Days           Link to the UPU website's List of Prohibited Articles

                                                                      2.5.2   When an item containing an article prohibited under article
                                                                              10 of EMS Standard Agreement has been wrongly admitted
                                                                              to the operator, the following actions take place:
                                                                      2.5.2.1 The item is returned to the operator of origin
                                                                                                                                  Yes
                                                                      2.5.3   The limit of weight and size of an item is in
                                                                              accordance with article 11 A of the EMS
                                                                              Standard Agreement                                  Yes
                                                                              Weight:

                                                                              Dimensions:




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.16]
Page: [ITA - POSTE ITALIANE, S.p.A.] 1 of 4
                                                                                                                                   IT - Italy
POSTE ITALIANE, S.p.A.                                                                                                                      ITA

2.6     Tracking                                                      3.3     Call Centres

2.6.1   Tracking is provided                                          3.3.1   Customer service to operators
                                                             Yes
2.6.2   If yes, tracking is available throughout the                          Name
                                                                                                             Malpensa Lonate Pozzolo
        country                                              Yes
                                                                              Address and street no.
        If no, which regions are not covered by Tracking                                                     Via Bassano Del Grappa
                                                                              City and Post code
3       Customer Service                                                                                     Lonate Pozzolo
                                                                              Telephone
3.1     Customer Service                                                                                     (+39 03) 3166 2459/60/73
                                                                              Fax
3.1.1   An on-line Track & Trace system is provided                                                          (+39 03) 3166 2408
                                                             Yes
                                                                              E-mail                         mil-ems@sda.it;
        If yes, the website
                                                                                                             DaloisoA1@posteitaliane.it; csa
        address for tracking is:     http://www.poste.it/onlin...
                                                                                                             -mil@sda.it
        If an online Track & Trace
                                                                              Website
        system is provided, it is                                                                            www.posteitaliane.it...
        available in the following
                                                                              Hours/days of Operation
        languages :                : Italian
                                                                              (local time)
3.2     Customer service to operators
                                                                              Languages
                                                                                                             English
3.2.1   Rugby System user
                                                             Yes      3.3.2   Customer service to customers
3.2.2   Time period for acceptance of inquiries after the
                                                                              Name
        delivery or return of the item:                   4 Months                                           Malpensa Lonate Pozzolo
3.2.3   Respond within three hours to an inquiry during                       Address and street no.
                                                                                                             Via Bassano Del Grappa
        operating hours from an origin operator, or the
        addressee, about the status of any item posted                        City and Post code
                                                                                                             Lonate Pozzolo
        during the preceding four months for which
        electronic records are available                     Yes              Telephone
                                                                                                             (+39 03) 3166 2459/60/73
3.2.4   Respond before 11:00 am (local time) the next
                                                                              Fax
        business day if inquiries are received outside                                                       (+39 03) 3166 2408
        business hours                                       Yes              E-mail                         mil-ems@sda.it;
3.2.5   Respond to inquiries concerning other EMS                                                            DaloisoA1@posteitaliane.it; csa
        items for which no electronic record is available                                                    -mil@sda.it
        within 7 days                                        Yes              Website
                                                                                                             www.posteitaliane.it...
3.2.6   Respond for confirmation of delivery by fax or e-
        mail within 48 hours of receipt of request        Yes                 Hours/days of Operation
                                                                              (local time)
3.2.7   Provide a WPOD (written proof of delivery) upon
        request                                         Yes                   Languages
                                                                                                             English
        If yes, the WPOD includes the following details
                                                                      3.4     Liability
        Date of delivery
                                                             Yes      3.4.1   Indemnity is paid to the administration of origin
                                                                              in event of loss, theft or damage to inward EMS
        Time of delivery
                                                             Yes              items                                                    No
        Name of the recipient                                                 For documents
                                                             Yes
        Signature of recipient                                                For merchandise
                                                             Yes
        If yes, the WPOD is provided within three                             If not, the limit amount is:
        business days                                        Yes
                                                                              If indemnity is paid to the administration of origin
        If no, is provided within:
                                                                              in event of loss, theft or damage to inward EMS
                                                                              items, the claim from the origin operator is
        If a WPOD is provided, records are retained for      24
                                                                              accepted within three months from the date of
        the following period                                 Months
                                                                              event D                                              No
                                                                              If not, the time limit to accept the claim is:

                                                                              The indemnity is not paid to all administration of
                                                                              origin in event of loss, theft or damage to inward
                                                                              EMS items, but is subject to bilateral agreement No
                                                                      4       Customs

                                                                      4.1.1   Items exempt from customs duty and required documents

                                                                                                                               See annex pages


Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.16]
Page: [ITA - POSTE ITALIANE, S.p.A.] 2 of 4
                                                                                                                                IT - Italy
POSTE ITALIANE, S.p.A.                                                                                                                  ITA

4.1.2   Comment:                      *22 EUR for items addressed to            Telephone
                                                                                                             (+39 03) 3166 24 73
                                      businesses
                                      *45 EUR for items addressed to            Fax
                                                                                                             (+39 03 ) 3166 2408
                                      private addresses.
                                                                                National customs
                                      It is mandatory to join a pro-            authority website            http://www.agenziadogane....
                                      forma invoice or commercial               E-mail
                                      invoices to all items addressed
                                      to business above the threshold           Hours/days of operation
                                      of 22 EUR and for items                   (local time)
                                      addressed to private customers
                                      above 1.200 EUR                   5       Delivery Payments
4.1.3   National customs                                                5.1     Operate a two-tier system
        authority website             http://www.agenziadogane....                                                                 No
4.1.4   A customs broker is used                                                Documents:
                                                             No
        If yes, the customs broker contact information is:                      Merchandise:

        Name:                                                                   If no, the single rate per
                                                                                item is:                     10.50 SDR
        Address:                                                        5.2     Imbalance compensation
                                                                                payment per item:            1
        Telephone number:
                                                                        6       Other services
        Fax number:
                                                                        6.1     À Découvert Service
        E-mail:
                                                                        6.1.1   À découvert service is available
                                                                                                                                   No
4.1.5   The addressee is charged for the presentation
        of the item to Customs                               Yes        6.2     Cash-on-Delivery
        If yes, just for items subject to duty                          6.2.1   A COD service is available
                                                             Yes                                                                   No
        The rate is:                                                    6.3     Time-Certain Service
        Local currency                                                  6.3.1   An inward time-certain service is available
                                      2.07 EUR                                                                                     No
        SDR                                                             6.4     Inward Multi parcels shipments (MPS) in EMS
4.1.6   The addressee is charged for the customs                        6.4.1   An inward Multi parcels shipments (MPS) in
        clearance                                            Yes                EMS is available                                   No
        If yes, just for items subject to duty                          6.5     Receiver-pays Service
                                                             Yes
        The rate is:                                                    6.5.1   A receiver- pays service in EMS is available
                                                                                                                                   No
        Local currency                                                  7       Standard Agreement
                                      0.00 EUR
        SDR                                                             7.1     Administration is signatory of the EMS Standard
                                                                                Agreement                                       Yes
4.1.7   The origin operator is charged for the
        presentation of the item to Customs:                 No                 If yes, the EMS Standard Agreement was
                                                                                signed on a multilateral basis                     Yes
        If yes, just for items subject to duty
                                                             No                 If yes, since:
                                                                                                             2008-03-12
        The rate is:
                                                                                If no, the EMS Standard Agreement was signed
        Local currency                                                          on a bilateral basis                         No
                                                                        8       Contacts
        SDR
                                                                        8.1     Inbound OE
4.1.8   The origin operator is charged for the customs
        clearance:                                           No                 Location
                                                                                                             Malpensa Lonate Pozzolo
        If yes, just for items subject to duty
                                                             No                 OE Code
                                                                                                             ITMXPA
        The rate is:
                                                                                Telephone
                                                                                                             (+39) 03 3166 24 59- 60 - 73
        Local currency
                                                                                Mobile Phone
        SDR
                                                                                Fax
                                                                                                             (+39) 03 3166 24 08
4.1.9   Local customs contacts:
                                                                                E-mail                       mil-ems@sda.it,
        Location                     Postal Customs Warehouse of                                             DaloisoA1@posteitaliane.it, csa
                                     Malpensa Lonate Pozzolo OE                                              -mil@sda.it
Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.16]
Page: [ITA - POSTE ITALIANE, S.p.A.] 3 of 4
                                                                                                                        IT - Italy
POSTE ITALIANE, S.p.A.                                                                                                           ITA

8.2     Bilateral or Standard Agreement contact                       8.5   Emergency contact

        Title, Name                                                         Title, Name
                                     Ms. Anna Lanfranco
        Function                     Manager International Affairs          Function
                                     BEP
                                                                            Address and street no.
        Address and street no.       Poste Italiane S.p.A BEP - OI,
                                     Via del Pescaccio, 30
                                                                            City and Post code
        City and Post code
                                     Rome 00166
                                                                            Country
        Country
                                     Italy
                                                                            Telephone
        Telephone
                                     (+39) 06 6652 8325
                                                                            Mobile Phone
        Mobile Phone
                                     (+39) 377 160 57 08
                                                                            Fax
        Fax
                                     (+39) 06 6652 8334
                                                                            E-mail
        E-mail                                                                                       destef21@posteitaliane.it
                                     lanfrancoa@posteitaliane.it
                                                                            After hours telephone
        After hours telephone

8.3     A Découvert services contact

        Title, Name

        Function

        Address and street no.

        City and Post code

        Country

        Telephone

        Mobile Phone

        Fax

        E-mail

        After hours telephone

8.4     Operational Contact

        Title, Name
                                     Ms. Anna Lanfranco
        Function                     Manager International Affairs
                                     BEP
        Address and street no.       Poste Italiane S.p.A BEP - OI,
                                     Via del Pescaccio, 30
        City and Post code
                                     Rome 00166
        Country
                                     Italy
        Telephone
                                     (+39) 066 652 83 25
        Mobile Phone
                                     (+39) 377 160 57 08
        Fax
                                     (+39) 066 652 83 34
        E-mail
                                     lanfrancoa@posteitaliane.it
        After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.16]
Page: [ITA - POSTE ITALIANE, S.p.A.] 4 of 4
                                                                                                                       JM - Jamaica
Postal Corporation of Jamaica Ltd                                                                                               JMA

1       Operator Details                                             2.4     Delivery Offices

1.1     Country or territory name                                    2.4.1   Validated delivery standards
                                    Jamaica                                                                                   Yes
1.2     Geographical location       North America, Central America           Date of last update
                                    and Caribbean
                                                                     2.4.2   Custom clearance average time for:
1.3     Operator name               Postal Corporation of Jamaica
                                    Ltd
                                                                             Items subject to duty
1.4     ISO-code
                                    JM
                                                                             Items not subject to duty
1.5     Member of EMS Cooperative
                                                            Yes
                                                                     2.4.3   Comment
1.6     EMS Delivery Agent
                                                            No
                                                                     2.4.4   Delivery standards
1.10    Quartely credit indicator for EMS Operational Guide
        updates                                                                                                         See annex pages
Comments
                                                                     2.4.5   Table list of locations not covered
2       Delivery Services
                                                                       Zip code                 Location
2.1     Coverage
                                                                       All rural areas          postal agencies
2.1.1   Entire territory                                               served by post           outside of the rural
                                                            Yes
                                                                       offices and              main towns
2.2     Delivery

2.2.1   To customer’s address for documents and
        merchandise                                         Yes      2.4.6   Days of the week on which EMS items are delivered
2.2.2   To a P.O. Box                                                        Monday
                                                            Yes                                                               Yes
2.2.3   To a Post Office counter                                             Tuesday
                                                            Yes                                                               Yes
2.2.4   At office of exchange                                                Wednesday
                                                            Yes                                                               Yes
2.2.5   At customs office                                                    Thursday
                                                            No                                                                Yes
2.2.6   The customer is notified of the item’s arrival by                    Friday
        telephone or other means before the first                                                                             Yes
        attempt of delivery                                 Yes              Saturday
                                                                                                                              No
        If yes, delivery details are made with the
        addressee by telephone before the first attempt                      Sunday
                                                                                                                              No
        of delivery                                         No
                                                                     2.4.6.1 Comment
2.2.7   How many attempts at
        delivery are made           3                                2.4.7   National holidays on which EMS items are not delivered
2.3     Undeliverable Items
                                    Yes                                                                                 See annex pages
2.3.1   When the item cannot be delivered at the first
        attempt, a notice is left                           Yes
2.3.2   A second attempt at delivery is available upon
        request                                             No
2.3.3   An undeliverable EMS item is held back for a
        period of seven days, providing the addressee
        the opportunity to collect the item                 No
        If no, the retention period for undeliverable items
        is:                                                 7 Days




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q1]
Latest electronic update of this entry: [2010.Mar.11]
Page: [JMA - Postal Corporation of Jamaica Ltd] 1 of 5
                                                                                                                            JM - Jamaica
Postal Corporation of Jamaica Ltd                                                                                                     JMA

2.5     Admissibility of items                                           3.2     Customer service to operators

2.5.1   Prohibited items are on the UPU list of                          3.2.1   Rugby System user
                                                                                                                                     Yes
        Prohibited items                                    No
                                                                         3.2.2   Time period for acceptance of inquiries after the
        Link to the UPU website's
                                                                                 delivery or return of the item:                   3 Months
        List of Prohibited Articles http://www.upu.int/custom...
                                                                         3.2.3   Respond within three hours to an inquiry during
        If no, the following are not Guns, toy guns,
                                                                                 operating hours from an origin operator, or the
        admitted :                   firecrackers/thunderbolts, items
                                                                                 addressee, about the status of any item posted
                                     used in spiritualistic practices
                                                                                 during the preceding four months for which
                                     (voodoo dolls etc).
                                                                                 electronic records are available                    No
2.5.2   When an item containing an article prohibited under article
                                                                                 If not, the response is provided in the following
        10 of EMS Standard Agreement has been wrongly admitted
                                                                                 period:                                             5 Days
        to the operator, the following actions take place:
                                                                         3.2.4   Respond before 11:00 am (local time) the next
2.5.2.1 The item is returned to the operator of origin
                                                            No                   business day if inquiries are received outside
                                                                                 business hours                                      No
        If not, the item is dealt with according to the
        legislation of the country where the operator is                         If no, the response is provided in the following
        establishing its presence                           No                   period:
2.5.3   The limit of weight and size of an item is in                    3.2.5   Respond to inquiries concerning other EMS
        accordance with article 11 A of the EMS                                  items for which no electronic record is available
        Standard Agreement                                  Yes                  within 7 days                                       No
        Weight:                                                                  If not, the response is provided in the following
                                                                                 period:
        Dimensions:
                                                                         3.2.6   Respond for confirmation of delivery by fax or e-
                                                                                 mail within 48 hours of receipt of request        No
2.6     Tracking
                                                                                 If not, the response is provided within:
2.6.1   Tracking is provided
                                                            Yes          3.2.7   Provide a WPOD (written proof of delivery) upon
2.6.2   If yes, tracking is available throughout the                             request                                         Yes
        country                                             No                   If yes, the WPOD includes the following details
        If no, which regions are not covered by Tracking
                                                                                 Date of delivery
                                                                                                                                     No
3       Customer Service
                                                                                 Time of delivery
                                                                                                                                     No
3.1     Customer Service
                                                                                 Name of the recipient
                                                                                                                                     No
3.1.1   An on-line Track & Trace system is provided
                                                            Yes                  Signature of recipient
                                                                                                                                     No
        If yes, the website
        address for tracking is:     http://www.jamaicapost.go...                If yes, the WPOD is provided within three
                                                                                 business days                                       No
        If an online Track & Trace system is provided, it is available
        in the following languages :                                             If no, is provided within:

                                                                                 If a WPOD is provided, records are retained for
                                                                                 the following period




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q1]
Latest electronic update of this entry: [2010.Mar.11]
Page: [JMA - Postal Corporation of Jamaica Ltd] 2 of 5
                                                                                                                             JM - Jamaica
Postal Corporation of Jamaica Ltd                                                                                                        JMA

3.3     Call Centres                                                       4.1.3   National customs authority website

3.3.1   Customer service to operators                                      4.1.4   A customs broker is used
                                                                                                                                        No
        Name                          Kingston, Post Office                        If yes, the customs broker contact information is:
                                      Headquarters
                                                                                   Name:
        Address and street no.
                                      Post Office Headquarters
                                                                                   Address:
        City and Post code
                                                                                   Telephone number:
        Telephone
                                      (+1 876) 967 08 38
                                                                                   Fax number:
        Fax
                                      (+1 876) 922 94 39, 49
                                                                                   E-mail:
        E-mail
                                      expressmail@colis.com
                                                                           4.1.5   The addressee is charged for the presentation
        Website
                                      www.jamaicapost.gov.jm...                    of the item to Customs                               No
        Hours/days of Operation                                                    If yes, just for items subject to duty
                                                                                                                                        No
        (local time)
                                                                                   The rate is:
        Languages
                                      English
                                                                                   Local currency
3.3.2   Customer service to customers
                                                                                   SDR
        Name
                                                                           4.1.6   The addressee is charged for the customs
        Address and street no.
                                                                                   clearance                                            No
        City and Post code                                                         If yes, just for items subject to duty
                                                                                                                                        No
        Telephone                                                                  The rate is:

        Fax                                                                        Local currency

        E-mail                                                                     SDR

        Website                                                            4.1.7   The origin operator is charged for the
                                                                                   presentation of the item to Customs:                 No
        Hours/days of Operation (local time)
                                                                                   If yes, just for items subject to duty
                                                                                                                                        No
        Languages
                                                                                   The rate is:
3.4     Liability
                                                                                   Local currency
3.4.1   Indemnity is paid to the administration of origin
                                                                                   SDR
        in event of loss, theft or damage to inward EMS
        items                                                  Yes         4.1.8   The origin operator is charged for the customs
        For documents                                                              clearance:                                           No
                                      30.00 SDR
                                                                                   If yes, just for items subject to duty
        For merchandise                                                                                                                 No
                                      50.00 SDR
                                                                                   The rate is:
        If yes, does the amount correspond to the origin
        administration`s indemnity to the sender of the
                                                                                   Local currency
        item                                             No
        If indemnity is paid to the administration of origin                       SDR
        in event of loss, theft or damage to inward EMS
        items, the claim from the origin operator is                       4.1.9   Local customs contacts:
        accepted within three months from the date of
        event D                                              No                    Location
                                                                                                                 Kingston
        If not, the time limit to accept the claim is:                             Telephone
                                                               6 Months                                          (+1 876) 948 97 34
        The indemnity is not paid to all administration of                         Fax
        origin in event of loss, theft or damage to inward                                                       (+1 876) 967 16 66
        EMS items, but is subject to bilateral agreement No                        National customs authority website
4       Customs
                                                                                   E-mail
4.1.1   Items exempt from customs duty and required documents
                                                                                   Hours/days of operation
                                                         See annex pages           (local time)

4.1.2   Comment:

Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q1]
Latest electronic update of this entry: [2010.Mar.11]
Page: [JMA - Postal Corporation of Jamaica Ltd] 3 of 5
                                                                                                              JM - Jamaica
Postal Corporation of Jamaica Ltd                                                                                      JMA

5       Delivery Payments                                     8.2   Bilateral or Standard Agreement contact

5.1     Operate a two-tier system                                   Title, Name
                                                         No                                   Ms. Owena Beepot Pryce
        Documents:                                                  Function
                                                                                              Deputy Postmaster General
        Merchandise:                                                Address and street no.
                                                                                              Post Office Headquarters,
        If no, the single rate per                                  City and Post code
                                                                                              CSO Kingston,
        item is:                     10.00 SDR
                                                                    Country
5.2     Imbalance compensation payment per item:                                              Jamaica
                                                                    Telephone
6       Other services                                                                        (+1 876) 922 76 91
                                                                    Mobile Phone
6.1     À Découvert Service
                                                                    Fax
6.1.1   À découvert service is available                                                      (+1 876) 922 94 39, 49
                                                         No
                                                                    E-mail                    obeepotpryce@jamaicapost.gov
6.2     Cash-on-Delivery
                                                                                              .jm
6.2.1   A COD service is available                                  After hours telephone
                                                         No
6.3     Time-Certain Service                                  8.3   A Découvert services contact

6.3.1   An inward time-certain service is available                 Title, Name
                                                         No
6.4     Inward Multi parcels shipments (MPS) in EMS                 Function

6.4.1   An inward Multi parcels shipments (MPS) in                  Address and street no.
        EMS is available                                 No
                                                                    City and Post code
6.5     Receiver-pays Service
                                                                    Country
6.5.1   A receiver- pays service in EMS is available
                                                         No
                                                                    Telephone
7       Standard Agreement
                                                                    Mobile Phone
7.1     Administration is signatory of the EMS Standard
        Agreement                                       No
                                                                    Fax
        If yes, the EMS Standard Agreement was
        signed on a multilateral basis                   No         E-mail
        If no, the EMS Standard Agreement was signed
                                                                    After hours telephone
        on a bilateral basis                         No
8       Contacts                                              8.4   Operational Contact

8.1     Inbound OE                                                  Title, Name

        Location                                                    Function

        OE Code                                                     Address and street no.

        Telephone                                                   City and Post code

        Mobile Phone                                                Country

        Fax                                                         Telephone

        E-mail                                                      Mobile Phone

                                                                    Fax

                                                                    E-mail

                                                                    After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q1]
Latest electronic update of this entry: [2010.Mar.11]
Page: [JMA - Postal Corporation of Jamaica Ltd] 4 of 5
                                                                  JM - Jamaica
Postal Corporation of Jamaica Ltd                                        JMA

8.5     Emergency contact

        Title, Name
                                   Ms. Owena Beepot Pryce
        Function
                                   Deputy Postmaster General
        Address and street no.

        City and Post code

        Country

        Telephone
                                   (+1 876) 922 76 91
        Mobile Phone

        Fax
                                   (+1 876) 922 94 39,49
        E-mail                     obeepotpryce@jamaicapost.gov
                                   .jm
        After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q1]
Latest electronic update of this entry: [2010.Mar.11]
Page: [JMA - Postal Corporation of Jamaica Ltd] 5 of 5
                                                                                                                               JP - Japan
Japan Post                                                                                                                           JPA

1       Operator Details                                              2.4.5   Table list of locations not covered

1.1     Country or territory name                                         Zip code             Location
                                     Japan
1.2     Geographical location
                                     Asia
1.3     Operator name                                                 2.4.6   Days of the week on which EMS items are delivered
                                     Japan Post
1.4     ISO-code                                                              Monday
                                     JP                                                                                            Yes
1.5     Member of EMS Cooperative                                             Tuesday
                                                            Yes                                                                    Yes
1.6     EMS Delivery Agent                                                    Wednesday
                                                            No                                                                     Yes
1.10    Quartely credit indicator                                             Thursday
        for EMS Operational                                                                                                        Yes
        Guide updates                Q3Y10                                    Friday
Comments                                                                                                                           Yes
                                                                              Saturday
2       Delivery Services                                                                                                          Yes
                                                                              Sunday
2.1     Coverage                                                                                                                   Yes
                                                                      2.4.6.1 Comment
2.1.1   Entire territory
                                                            Yes
                                                                      2.4.7   National holidays on which EMS items are not delivered
2.2     Delivery
                                                                                                                             See annex pages
2.2.1   To customer’s address for documents and
        merchandise                                         Yes       2.5     Admissibility of items
2.2.2   To a P.O. Box
                                                            Yes       2.5.1   Prohibited items are on the UPU list of
2.2.3   To a Post Office counter                                              Prohibited items                                     Yes
                                                            Yes
                                                                              Link to the UPU website's
2.2.4   At office of exchange                                                 List of Prohibited Articles http://www.upu.int/custom...
                                                            Yes
2.2.5   At customs office                                             2.5.2   When an item containing an article prohibited under article
                                                            No                10 of EMS Standard Agreement has been wrongly admitted
2.2.6   The customer is notified of the item’s arrival by                     to the operator, the following actions take place:
        telephone or other means before the first                     2.5.2.1 The item is returned to the operator of origin
        attempt of delivery                                 No                                                                     No
2.2.7   How many attempts at                                                  If not, the item is dealt with according to the
        delivery are made            2                                        legislation of the country where the operator is
                                                                              establishing its presence                            Yes
2.3     Undeliverable Items
                                     Yes                              2.5.3   The limit of weight and size of an item is in
2.3.1   When the item cannot be delivered at the first                        accordance with article 11 A of the EMS
        attempt, a notice is left                           Yes               Standard Agreement                                   Yes
2.3.2   A second attempt at delivery is available upon                        Weight:
        request                                             No
                                                                              Dimensions:
2.3.3   An undeliverable EMS item is held back for a
        period of seven days, providing the addressee                 2.6     Tracking
        the opportunity to collect the item                 No
        If no, the retention period for undeliverable items           2.6.1   Tracking is provided
                                                                                                                                   Yes
        is:                                                 15 Days
                                                                      2.6.2   If yes, tracking is available throughout the
2.4     Delivery Offices                                                      country                                              Yes
2.4.1   Validated delivery standards                                          If no, which regions are not covered by Tracking
                                                            Yes
        Date of last update                                           3       Customer Service
                                     2010-06-01
2.4.2   Custom clearance average time for:                            3.1     Customer Service

        Items subject to duty                                         3.1.1   An on-line Track & Trace system is provided
                                                                                                                                   Yes
        Items not subject to duty                                             If yes, the website
                                                                              address for tracking is:     http://www.post.japanpost...
2.4.3   Comment                                                               If an online Track & Trace
                                                                              system is provided, it is
2.4.4   Delivery standards                                                    available in the following
                                                                              languages :                English
                                                    See annex pages


Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.30]
Page: [JPA - Japan Post] 1 of 6
                                                                                                                JP - Japan
Japan Post                                                                                                              JPA

3.2     Customer service to operators                                Address and street no.    1 Banchi, Senshu-Kuko Minami,
                                                                                               Sennan-shi
3.2.1   Rugby System user
                                                            Yes      City and Post code
                                                                                               OSAKA 549 - 8799
3.2.2   Time period for acceptance of inquiries after the
                                                                     Telephone
        delivery or return of the item:                                                        (+81 72) 455 1390
3.2.3   Respond within three hours to an inquiry during              Fax
                                                                                               (+81 72) 455 9016
        operating hours from an origin operator, or the
        addressee, about the status of any item posted               E-mail
                                                                                               osaintsch@kix-ap.ne.jp
        during the preceding four months for which
        electronic records are available                    No       Website
        If not, the response is provided in the following
                                                                     Hours/days of Operation
        period:
                                                                     (local time)
3.2.4   Respond before 11:00 am (local time) the next
                                                                     Languages
        business day if inquiries are received outside                                         English
        business hours                                      No       Name
                                                                                               Shin Fukuoka
        If no, the response is provided in the following
        period:                                                      Address and street no.    13-70 Kamata 4-chome, Higashi
                                                                                               -ku, Fukuoka-shi
3.2.5   Respond to inquiries concerning other EMS
        items for which no electronic record is available            City and Post code
                                                                                               FUKUOKA 811-8799
        within 7 days                                       No
                                                                     Telephone
        If not, the response is provided in the following                                      (+81 92) 674 8836
        period:                                                      Fax
                                                                                               (+81 92) 692 0136
3.2.6   Respond for confirmation of delivery by fax or e-
        mail within 48 hours of receipt of request        No         E-mail
                                                                                               hakata.sfems@ymb.jp-post.jp
        If not, the response is provided within:
                                                                     Website
3.2.7   Provide a WPOD (written proof of delivery) upon
                                                                     Hours/days of Operation
        request                                         Yes          (local time)
        If yes, the WPOD includes the following details
                                                                     Languages
                                                                                               English
        Date of delivery
                                                            No       Name
                                                                                               Naha
        Time of delivery
                                                            No       Address and street no.    3-8 Tsubogawa 3-chome, Naha-
                                                                                               shi
        Name of the recipient
                                                            No       City and Post code
                                                                                               OKINAWA 900-8799
        Signature of recipient
                                                            Yes      Telephone
                                                                                               (+81 98) 853 0181
        If yes, the WPOD is provided within three
        business days                                       Yes      Fax
                                                                                               (+81 98) 855 9137
        If no, is provided within:
                                                                     E-mail
                                                                                               nahachuo.int@ymb.jp-post.jp
        If a WPOD is provided, records are retained for
                                                                     Website
        the following period
3.3     Call Centres                                                 Hours/days of Operation
                                                                     (local time)
3.3.1   Customer service to operators
                                                                     Languages
                                                                                               English
        Name
                                     Tokyo INT                       Name
                                                                                               Chubu INT
        Address and street no.       5-14 Shinsuna 3-chome, Koto-
                                                                     Address and street no.    13-2 Centrair 3-chome,
                                     ku
                                                                                               Tokoname-shi
        City and Post code
                                     TOKYO 138 - 8799                City and Post code
                                                                                               AICHI 479-0199
        Telephone
                                     (+81 3) 5665 4200               Telephone
                                                                                               (+81 569) 38 2131
        Fax
                                     (+81 3) 5665 4317               Fax
                                                                                               (+81 569) 38 2134
        E-mail
                                     tokyo.int.ipic@ymb.jp-post.jp   E-mail
                                                                                               chubu-int.r@ymb.jp-post.jp
        Website
                                                                     Website
        Hours/days of Operation
                                                                     Hours/days of Operation
        (local time)
                                                                     (local time)
        Languages
                                     English                         Languages
                                                                                               English
        Name
                                     Osaka INT
Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.30]
Page: [JPA - Japan Post] 2 of 6
                                                                                                                                JP - Japan
Japan Post                                                                                                                                JPA

        Name                                                               4.1.4   A customs broker is used
                                       Narita AP                                                                                        No
        Address and street no.         2125 Aza Tennamino,                         If yes, the customs broker contact information is:
                                       Komaino,Narita-shi
                                                                                   Name:
        City and Post code
                                       CHIBA 282-8799
                                                                                   Address:
        Telephone
                                       (+81 476) 32 6757
                                                                                   Telephone number:
        Fax
                                       (+81 476) 32 6753
                                                                                   Fax number:
        E-mail
                                       narita.int.inq@ymb.jp-post.jp
                                                                                   E-mail:
        Website
                                                                           4.1.5   The addressee is charged for the presentation
        Hours/days of Operation
                                                                                   of the item to Customs                               Yes
        (local time)
                                                                                   If yes, just for items subject to duty
        Languages                                                                                                                       Yes
                                       English
                                                                                   The rate is:
3.3.2   Customer service to customers
                                                                                   Local currency
        Name                                                                                                     200.00 JPY
                                                                                   SDR
        Address and street no.                                                                                   1.38
                                                                           4.1.6   The addressee is charged for the customs
        City and Post code
                                                                                   clearance                                            No
        Telephone                                                                  If yes, just for items subject to duty
                                                                                                                                        No
        Fax                                                                        The rate is:

        E-mail                                                                     Local currency

        Website                                                                    SDR

        Hours/days of Operation (local time)                               4.1.7   The origin operator is charged for the
                                                                                   presentation of the item to Customs:                 No
        Languages
                                                                                   If yes, just for items subject to duty
                                                                                                                                        No
3.4     Liability
                                                                                   The rate is:
3.4.1   Indemnity is paid to the administration of origin
                                                                                   Local currency
        in event of loss, theft or damage to inward EMS
        items                                                  No                  SDR
        For documents
                                                                           4.1.8   The origin operator is charged for the customs
        For merchandise                                                            clearance:                                           No
                                                                                   If yes, just for items subject to duty
        If not, the limit amount is:                                                                                                    No
                                                                                   The rate is:
        If indemnity is paid to the administration of origin
        in event of loss, theft or damage to inward EMS
                                                                                   Local currency
        items, the claim from the origin operator is
        accepted within three months from the date of                              SDR
        event D                                              No
        If not, the time limit to accept the claim is:                     4.1.9   Local customs contacts:

        The indemnity is not paid to all administration of                         Location
                                                                                                                 Narita AP
        origin in event of loss, theft or damage to inward
        EMS items, but is subject to bilateral agreement No                        Telephone
                                                                                                                 (+81 476) 32 60 37
4       Customs                                                                    Fax
                                                                                                                 (+81 476) 32 60 06
4.1.1   Items exempt from customs duty and required documents                      National customs authority website
                                                         See annex pages           E-mail
4.1.2   Comment:                       Any item whose taxable amount               Hours/days of operation
                                       exceeds 200,000 Japanese Yen                (local time)
                                       should be accompanied by a
                                       copy of the relavant invoice.               Location
                                                                                                                 Tokyo INT
4.1.3   National customs                                                           Telephone
        authority website              http://www.customs.go.jp/...                                              (+81 3) 5665 37 55

Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.30]
Page: [JPA - Japan Post] 3 of 6
                                                                                                                           JP - Japan
Japan Post                                                                                                                       JPA

        Fax                                                         6.1     À Découvert Service
                                     (+81 3) 5665 37 58
        National customs authority website                          6.1.1   À découvert service is available
                                                                                                                               No
        E-mail                                                      6.2     Cash-on-Delivery

        Hours/days of operation                                     6.2.1   A COD service is available
                                                                                                                               No
        (local time)
                                                                    6.3     Time-Certain Service
        Location
                                     Osaka INT
                                                                    6.3.1   An inward time-certain service is available
        Telephone                                                                                                              Yes
                                     (+81 72) 455 18 50
                                                                            If yes, see bilateral and
        Fax
                                     (+81 72) 455 18 70                     standard agreements
                                                                            contact                      810...
        National customs authority website
                                                                    6.4     Inward Multi parcels shipments (MPS) in EMS
        E-mail
                                                                    6.4.1   An inward Multi parcels shipments (MPS) in
        Hours/days of operation                                             EMS is available                                   No
        (local time)
                                                                    6.5     Receiver-pays Service
        Location
                                     Shin Fukuoka
                                                                    6.5.1   A receiver- pays service in EMS is available
        Telephone                                                                                                              No
                                     (+81 92) 431 74 20
                                                                    7       Standard Agreement
        Fax
                                     (+81 92) 431 75 21
                                                                    7.1     Administration is signatory of the EMS Standard
        National customs authority website                                  Agreement                                       No
                                                                            If yes, the EMS Standard Agreement was
        E-mail
                                                                            signed on a multilateral basis                     No
        Hours/days of operation                                             If no, the EMS Standard Agreement was signed
        (local time)                                                        on a bilateral basis                         No
        Location                                                    8       Contacts
                                     Naha
        Telephone
                                     (+81 98) 854 82 92
        Fax
                                     (+81 98) 836 08 91
        National customs authority website

        E-mail

        Hours/days of operation
        (local time)
        Location
                                     Chubu INT
        Telephone
                                     (+81 569) 38 15 24
        Fax
                                     (+81 569) 38 15 25
        National customs authority website

        E-mail

        Hours/days of operation
        (local time)
5       Delivery Payments

5.1     Operate a two-tier system
                                                          Yes
        If yes, the rate for:

        Documents:
                                     3.50 SDR
        Merchandise:
                                     5.00 SDR
5.2     Imbalance compensation       5.00 SDR *The imbalance rate
        payment per item:            shall be revised only on the
                                     basis of mutual consent.
6       Other services


Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.30]
Page: [JPA - Japan Post] 4 of 6
                                                                                                         JP - Japan
Japan Post                                                                                                        JPA

8.1     Inbound OE                                       8.2   Bilateral or Standard Agreement contact

        Location                                               Title, Name
                                     Narita AP                                           Mr. Shigenori OMORI
        OE Code                                                Function                  Senior Manager / International
                                     JPNRTA
                                                                                         Business Division
        Telephone
                                     (+81 476) 32 6757         Address and street no.    International Business
                                                                                         Headquarters.
        Mobile Phone
                                                                                         3-2, Kasumigaseki
                                                                                         1-chome,
        Fax
                                     (+81 476) 32 6753                                   Chiyoda-ku
        E-mail                                                 City and Post code
                                                                                         TOKYO 100 - 8798
        Location                                               Country
                                     Tokyo INT                                           Japan
        OE Code                                                Telephone
                                     JPTYOA                                              (+81 3) 3504 4395
        Telephone                                              Mobile Phone
                                     (+81 3) 5665 4183
        Mobile Phone                                           Fax
                                                                                         (+81 3) 3593 9124
        Fax                                                    E-mail
                                     (+81 3) 5665 4320                                   shigenori.oomori.bl@jp-post.jp
        E-mail                                                 After hours telephone

        Location                                         8.3   A Découvert services contact
                                     Chubu INT
        OE Code                                                Title, Name
                                     JPNGOA
        Telephone                                              Function
                                     (+81 569) 38 2131
        Mobile Phone                                           Address and street no.

        Fax                                                    City and Post code
                                     (+81 569) 38 2134
        E-mail                                                 Country

        Location                                               Telephone
                                     Osaka INT
        OE Code                                                Mobile Phone
                                     JPKIXA
        Telephone                                              Fax
                                     (+81 72) 455 1391
        Mobile Phone                                           E-mail

        Fax                                                    After hours telephone
                                     (+81 72) 455 9016
        E-mail                                           8.4   Operational Contact

        Location                                               Title, Name
                                     Shin Fukuoka                                        Mr. Osamu GOTO
        OE Code                                                Function                  Senior Manager / International
                                     JPFUKA
                                                                                         Business Division
        Telephone
                                     (+81 92) 674 8836         Address and street no.    International Business
                                                                                         Headquarters.
        Mobile Phone
                                                                                         3-2, Kasumigaseki
        Fax                                                                              1-chome,
                                     (+81 92) 692 0136                                   Chiyoda-ku
        E-mail                                                 City and Post code
                                                                                         TOKYO 100 - 8798
        Location                                               Country
                                     Naha                                                Japan
        OE Code                                                Telephone
                                     JPOKAA                                              (+81 3) 3504 4728
        Telephone                                              Mobile Phone
                                     (+81 98) 853 0181
        Mobile Phone                                           Fax
                                                                                         (+81 3) 3593 9124
        Fax                                                    E-mail
                                     (+81 98) 855 9137                                   osamu.gotou.cu@jp-post.jp
        E-mail                                                 After hours telephone


Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.30]
Page: [JPA - Japan Post] 5 of 6
                                                                      JP - Japan
Japan Post                                                                  JPA

8.5     Emergency contact

        Title, Name
                                     Mr. Yoshiaki TAMURA
        Function                     Senior Manager / International
                                     Business Division
        Address and street no.       International Business
                                     Headquarters.
                                     3-2, Kasumigaseki
                                     1-chome,
                                     Chiyoda-ku
        City and Post code
                                     TOKYO 100 - 8798
        Country
                                     Japan
        Telephone
                                     (+81 3) 3504 4735
        Mobile Phone

        Fax
                                     (+81 3) 3504 9892
        E-mail
                                     yoshiaki.tamura.cs@jp-post.jp
        After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Jul.30]
Page: [JPA - Japan Post] 6 of 6
                                                                                                                               LV - Latvia
Latvia Post                                                                                                                          LVA

1       Operator Details                                              2.4.5   Table list of locations not covered

1.1     Country or territory name                                         Zip code             Location
                                    Latvia
1.2     Geographical location
                                    Europe
1.3     Operator name                                                 2.4.6   Days of the week on which EMS items are delivered
                                    Latvia Post
1.4     ISO-code                                                              Monday
                                    LV                                                                                             Yes
1.5     Member of EMS Cooperative                                             Tuesday
                                                            Yes                                                                    Yes
1.6     EMS Delivery Agent                                                    Wednesday
                                                            No                                                                     Yes
1.10    Quartely credit indicator                                             Thursday
        for EMS Operational                                                                                                        Yes
        Guide updates               Q4Y10                                     Friday
Comments                                                                                                                           Yes
                                                                              Saturday
2       Delivery Services                                                                                                          No
                                                                              Sunday
2.1     Coverage                                                                                                                   No
                                                                      2.4.6.1 Comment
2.1.1   Entire territory
                                                            Yes
                                                                      2.4.7   National holidays on which EMS items are not delivered
2.2     Delivery
                                                                                                                             See annex pages
2.2.1   To customer’s address for documents and
        merchandise                                         Yes       2.5     Admissibility of items
2.2.2   To a P.O. Box
                                                            No        2.5.1   Prohibited items are on the UPU list of
2.2.3   To a Post Office counter                                              Prohibited items                                     Yes
                                                            Yes
                                                                              Link to the UPU website's
2.2.4   At office of exchange                                                 List of Prohibited Articles http://www.upu.int/custom...
                                                            No
2.2.5   At customs office                                             2.5.2   When an item containing an article prohibited under article
                                                            No                10 of EMS Standard Agreement has been wrongly admitted
2.2.6   The customer is notified of the item’s arrival by                     to the operator, the following actions take place:
        telephone or other means before the first                     2.5.2.1 The item is returned to the operator of origin
        attempt of delivery                                 No                                                                     Yes
2.2.7   How many attempts at                                          2.5.3   The limit of weight and size of an item is in
        delivery are made           2                                         accordance with article 11 A of the EMS
                                                                              Standard Agreement                                   Yes
2.3     Undeliverable Items
                                    Yes                                       Weight:
2.3.1   When the item cannot be delivered at the first
        attempt, a notice is left                           Yes               Dimensions:
2.3.2   A second attempt at delivery is available upon                2.6     Tracking
        request                                             Yes
2.3.3   An undeliverable EMS item is held back for a                  2.6.1   Tracking is provided
                                                                                                                                   Yes
        period of seven days, providing the addressee
        the opportunity to collect the item                 No        2.6.2   If yes, tracking is available throughout the
                                                                              country                                              Yes
        If no, the retention period for undeliverable items
        is:                                                 30 Days           If no, which regions are not covered by Tracking
2.4     Delivery Offices                                              3       Customer Service
2.4.1   Validated delivery standards                                  3.1     Customer Service
                                                            Yes
        Date of last update                                           3.1.1   An on-line Track & Trace system is provided
                                    2009-12-01                                                                                     No
2.4.2   Custom clearance average time for:

        Items subject to duty
                                                            5 Hours
        Items not subject to duty
                                                            3 Hours
2.4.3   Comment

2.4.4   Delivery standards

                                                    See annex pages


Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.05]
Page: [LVA - Latvia Post] 1 of 4
                                                                                                                               LV - Latvia
Latvia Post                                                                                                                           LVA

3.2     Customer service to operators                                3.3     Call Centres

3.2.1   Rugby System user                                            3.3.1   Customer service to operators
                                                            Yes
3.2.2   Time period for acceptance of inquiries after the                    Name
                                                                                                           International Call Centre, Riga
        delivery or return of the item:                   3 Months
                                                                             Address and street no.        Ziemelu iela 10, Lidosta “Riga”,
3.2.3   Respond within three hours to an inquiry during
                                                                                                           Marupes pagasts, Rigas rajons.
        operating hours from an origin operator, or the
        addressee, about the status of any item posted                       City and Post code
                                                                                                           Riga, LV-1044
        during the preceding four months for which
        electronic records are available                    No               Telephone                     (+371) 67608 248 / 27892779
                                                                                                           mobile
        If not, the response is provided in the following
        period:                                             2 Days           Fax
                                                                                                           (+371) 6760 82 45
3.2.4   Respond before 11:00 am (local time) the next
                                                                             E-mail
        business day if inquiries are received outside                                                     ems@pasts.lv
        business hours                                      No               Website
        If no, the response is provided in the following
        period:                                             2 Days           Hours/days of Operation
                                                                             (local time)
3.2.5   Respond to inquiries concerning other EMS
        items for which no electronic record is available                    Languages
                                                                                                           English, Others : Russian
        within 7 days                                       Yes
                                                                     3.3.2   Customer service to customers
3.2.6   Respond for confirmation of delivery by fax or e-
        mail within 48 hours of receipt of request        Yes                Name
                                                                                                           International Call Centre, Riga
3.2.7   Provide a WPOD (written proof of delivery) upon
        request                                         Yes                  Address and street no.        Ziemelu iela 10, Lidosta “Riga”,
                                                                                                           Marupes pagasts, Rigas rajons.
        If yes, the WPOD includes the following details
                                                                             City and Post code
                                                                                                           Riga, LV-1044
        Date of delivery
                                                            Yes              Telephone                     (+371) 67608 248 / 27892779
        Time of delivery                                                                                   mobile
                                                            Yes
                                                                             Fax
        Name of the recipient                                                                              (+371) 6760 82 45
                                                            Yes
                                                                             E-mail
        Signature of recipient                                                                             ems@pasts.lv
                                                            Yes
                                                                             Website
        If yes, the WPOD is provided within three
        business days                                       Yes              Hours/days of Operation
        If no, is provided within:                                           (local time)
                                                                             Languages
        If a WPOD is provided, records are retained for                                                    English, Others : Russian
        the following period                                         3.4     Liability

                                                                     3.4.1   Indemnity is paid to the administration of origin
                                                                             in event of loss, theft or damage to inward EMS
                                                                             items                                                  Yes
                                                                             For documents
                                                                                                           30.00 SDR
                                                                             For merchandise
                                                                                                           130.00 SDR
                                                                             If yes, does the amount correspond to the origin
                                                                             administration`s indemnity to the sender of the
                                                                             item                                             No
                                                                             If indemnity is paid to the administration of origin
                                                                             in event of loss, theft or damage to inward EMS
                                                                             items, the claim from the origin operator is
                                                                             accepted within three months from the date of
                                                                             event D                                              No
                                                                             If not, the time limit to accept the claim is:
                                                                                                                                    4 Months
                                                                             The indemnity is not paid to all administration of
                                                                             origin in event of loss, theft or damage to inward
                                                                             EMS items, but is subject to bilateral agreement No
                                                                     4       Customs

                                                                     4.1.1   Items exempt from customs duty and required documents

                                                                                                                              See annex pages

Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.05]
Page: [LVA - Latvia Post] 2 of 4
                                                                                                                                LV - Latvia
Latvia Post                                                                                                                               LVA

4.1.2   Comment:                      *Rate of local currency is every           Telephone
                                                                                                              (+371) 6750 72 52 / 53
                                      day updated on www.bank.lv
                                                                                 Fax
                                                                                                              (+371) 6750 72 60
                                      Exempt up to value of:
                                      Documents, Samples, Gifts and              National customs
                                      Merchandise: 150/45 EUR                    authority website            http://www.vid.gov.lv ...
                                                                                 E-mail
                                      *150 EUR for items addressed                                            konsultacija@dep.vid.gov.lv
                                      to businesses.                             Hours/days of operation
                                      *45 EUR for items addressed to             (local time)
                                      private addresses.
                                                                         5       Delivery Payments
4.1.3   National customs
        authority website             http://www.vid.gov.lv ...          5.1     Operate a two-tier system
                                                                                                                                      No
4.1.4   A customs broker is used
                                                              No                 Documents:
        If yes, the customs broker contact information is:
                                                                                 Merchandise:
        Name:
                                                                                 If no, the single rate per
        Address:                                                                 item is:                     7.00 SDR
                                                                         5.2     Imbalance compensation payment per item:
        Telephone number:
                                                                         6       Other services
        Fax number:
                                                                         6.1     À Découvert Service
        E-mail:
                                                                         6.1.1   À découvert service is available
4.1.5   The addressee is charged for the presentation                                                                                 No
        of the item to Customs                                No         6.2     Cash-on-Delivery
        If yes, just for items subject to duty
                                                              No         6.2.1   A COD service is available
                                                                                                                                      No
        The rate is:
                                                                         6.3     Time-Certain Service
        Local currency
                                                                         6.3.1   An inward time-certain service is available
                                                                                                                                      No
        SDR
                                                                         6.4     Inward Multi parcels shipments (MPS) in EMS
4.1.6   The addressee is charged for the customs
        clearance                                             No         6.4.1   An inward Multi parcels shipments (MPS) in
                                                                                 EMS is available                                     No
        If yes, just for items subject to duty
                                                              No         6.5     Receiver-pays Service
        The rate is:
                                                                         6.5.1   A receiver- pays service in EMS is available
                                                                                                                                      No
        Local currency
                                                                         7       Standard Agreement
        SDR
                                                                         7.1     Administration is signatory of the EMS Standard
4.1.7   The origin operator is charged for the                                   Agreement                                       Yes
        presentation of the item to Customs:                  No                 If yes, the EMS Standard Agreement was
        If yes, just for items subject to duty                                   signed on a multilateral basis                       Yes
                                                              No
                                                                                 If yes, since:
        The rate is:                                                                                          2006-02-17
                                                                                 If no, the EMS Standard Agreement was signed
        Local currency                                                           on a bilateral basis                         No
        SDR                                                              8       Contacts

4.1.8   The origin operator is charged for the customs                   8.1     Inbound OE
        clearance:                                            No
                                                                                 Location                     Ziemelu iela 10, Marupes
        If yes, just for items subject to duty                                                                pagasts, Rigas rajons, LV-1044
                                                              No
        The rate is:                                                             OE Code
                                                                                                              LVRIXB
        Local currency                                                           Telephone
                                                                                                              (+371) 6760 84 40
        SDR                                                                      Mobile Phone

4.1.9   Local customs contacts:                                                  Fax
                                                                                                              (+371) 6 60 84 01
        Location                                                                 E-mail
                                      Riga


Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.05]
Page: [LVA - Latvia Post] 3 of 4
                                                                                                                     LV - Latvia
Latvia Post                                                                                                                   LVA

8.2     Bilateral or Standard Agreement contact                      8.5   Emergency contact

        Title, Name                                                        Title, Name
                                    Mr. Marcis Vilcans                                              Mr. Marcis Vilcans
        Function                                                           Function
                                    Director of Logistic Services                                   Director of Logistic Services
        Address and street no.      Ziemelu iela 10, Starptautiska         Address and street no.   Ziemelu iela 10, Starptautiska
                                    lidosta "Riga"                                                  lidosta "Riga"
                                    Marupes pagasts.                                                Marupes pagasts.
        City and Post code                                                 City and Post code
                                    Rigas raj, LV-1004                                              Rigas raj, LV-1004
        Country                                                            Country
                                    Latvia                                                          Latvia
        Telephone                                                          Telephone
                                    (+371 6) 760 82 92                                              (+371 6) 760 82 92
        Mobile Phone                                                       Mobile Phone

        Fax                                                                Fax
                                    (+371) 6760 82 95                                               (+371 6) 760 82 95
        E-mail                                                             E-mail
                                    marcis.vilcans@pasts.lv                                         marcis.vilcans@pasts.lv
        After hours telephone                                              After hours telephone

8.3     A Découvert services contact

        Title, Name

        Function

        Address and street no.

        City and Post code

        Country

        Telephone

        Mobile Phone

        Fax

        E-mail

        After hours telephone

8.4     Operational Contact

        Title, Name
                                    Mr. Marcis Vilcans
        Function
                                    Director of Logistic Services
        Address and street no.      Ziemelu iela 10, Starptautiska
                                    lidosta "Riga"
                                    Marupes pagasts.
        City and Post code
                                    Rigas raj, LV-1004
        Country
                                    Latvia
        Telephone
                                    (+371 6) 760 82 92
        Mobile Phone

        Fax
                                    (+371) 6760 82 95
        E-mail
                                    marcis.vilcans@pasts.lv
        After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q4]
Latest electronic update of this entry: [2010.Oct.05]
Page: [LVA - Latvia Post] 4 of 4
                                                                                                                              MX - Mexico
Servico Postal Mexicano                                                                                                                MXA

1       Operator Details                                               2.4.5   Table list of locations not covered

1.1     Country or territory name                                          Zip code               Location
                                    Mexico
1.2     Geographical location       North America, Central America
                                    and Caribbean
1.3     Operator name                                                  2.4.6   Days of the week on which EMS items are delivered
                                    Servico Postal Mexicano
1.4     ISO-code                                                               Monday
                                    MX                                                                                              Yes
1.5     Member of EMS Cooperative                                              Tuesday
                                                            Yes                                                                     Yes
1.6     EMS Delivery Agent                                                     Wednesday
                                                            No                                                                      Yes
1.10    Quartely credit indicator                                              Thursday
                                                                                                                                    Yes
        for EMS Operational
        Guide updates               Q3Y10                                      Friday
                                                                                                                                    Yes
Comments
                                                                               Saturday
                                                                                                                                    Yes
2       Delivery Services
                                                                               Sunday
                                                                                                                                    No
2.1     Coverage
                                                                       2.4.6.1 Comment
2.1.1   Entire territory
                                                            Yes        2.4.7   National holidays on which EMS items are not delivered
2.2     Delivery
                                                                                                                              See annex pages
2.2.1   To customer’s address for documents and
        merchandise                                         Yes        2.5     Admissibility of items
2.2.2   To a P.O. Box                                                  2.5.1   Prohibited items are on the UPU list of
                                                            Yes
                                                                               Prohibited items                                     Yes
2.2.3   To a Post Office counter
                                                            No                 Link to the UPU website's List of Prohibited Articles
2.2.4   At office of exchange
                                                            Yes        2.5.2   When an item containing an article prohibited under article
2.2.5   At customs office                                                      10 of EMS Standard Agreement has been wrongly admitted
                                                            No                 to the operator, the following actions take place:
2.2.6   The customer is notified of the item’s arrival by              2.5.2.1 The item is returned to the operator of origin
        telephone or other means before the first                                                                                   No
        attempt of delivery                                 No                 If not, the item is dealt with according to the
2.2.7   How many attempts at                                                   legislation of the country where the operator is
        delivery are made           2                                          establishing its presence                            Yes
2.3     Undeliverable Items                                            2.5.3   The limit of weight and size of an item is in
                                    Yes                                        accordance with article 11 A of the EMS
2.3.1   When the item cannot be delivered at the first                         Standard Agreement                                   No
        attempt, a notice is left                           Yes                If not, the limits are:
2.3.2   A second attempt at delivery is available upon
        request                                             Yes                Weight:
                                                                                                             20.00
2.3.3   An undeliverable EMS item is held back for a                           Dimensions:
        period of seven days, providing the addressee                                                        1.05 and the sum 2 metres
        the opportunity to collect the item                 No         2.6     Tracking
        If no, the retention period for undeliverable items
        is:                                                 10 Days    2.6.1   Tracking is provided
                                                                                                                                    Yes
2.4     Delivery Offices                                               2.6.2   If yes, tracking is available throughout the
                                                                               country                                              Yes
2.4.1   Validated delivery standards
                                                            Yes                If no, which regions are not covered by Tracking
        Date of last update
                                    2009-08-01                         3       Customer Service
2.4.2   Custom clearance average time for:
                                                                       3.1     Customer Service
        Items subject to duty
                                                            72 Hours   3.1.1   An on-line Track & Trace system is provided
                                                                                                                                    Yes
        Items not subject to duty
                                                            24 Hours           If yes, the website
2.4.3   Comment                                                                address for tracking is:      http://www.correosdemexic...
                                                                               If an online Track & Trace
2.4.4   Delivery standards                                                     system is provided, it is
                                                                               available in the following
                                                    See annex pages            languages :                : Spanish

Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Sep.13]
Page: [MXA - Servico Postal Mexicano] 1 of 5
                                                                                                                              MX - Mexico
Servico Postal Mexicano                                                                                                             MXA

3.2     Customer service to operators                                3.3     Call Centres

3.2.1   Rugby System user                                            3.3.1   Customer service to operators
                                                            Yes
3.2.2   Time period for acceptance of inquiries after the                    Name                          Mr. José Antonio Malo Stassell /
        delivery or return of the item:                   6 Months                                         Gerencia de Normatividad
                                                                                                           Internacional - MEXICO
3.2.3   Respond within three hours to an inquiry during
        operating hours from an origin operator, or the                      Address and street no.        Correos de Mexico. Palacio
        addressee, about the status of any item posted                                                     Postal Tacuba
        during the preceding four months for which                                                         No 1, Piso 1, Col. Centro
        electronic records are available                    No                                             Deleg. Cuahtemoc
        If not, the response is provided in the following                    City and Post code
                                                                                                           México D.F. - C.P 06000
        period:                                             2 Days
                                                                             Telephone
3.2.4   Respond before 11:00 am (local time) the next                                                      (+52 55) 51 30 41 00 Ext 15520
        business day if inquiries are received outside
                                                                             Fax
        business hours                                      No                                             (+52 55) 51 33 07 05
        If no, the response is provided in the following                     E-mail                        amalo@correosdemexico.gob.
        period:                                             2 Days                                         mx
3.2.5   Respond to inquiries concerning other EMS                            Website
                                                                                                           http://www.correosdemexic...
        items for which no electronic record is available
        within 7 days                                       Yes              Hours/days of Operation
                                                                             (local time)
3.2.6   Respond for confirmation of delivery by fax or e-
        mail within 48 hours of receipt of request        Yes                Languages
                                                                                                           English : Spanish
3.2.7   Provide a WPOD (written proof of delivery) upon
                                                                     3.3.2   Customer service to customers
        request                                         Yes
        If yes, the WPOD includes the following details                      Name                          Gerencia de Atención a Clientes
                                                                                                           - MEXICO
        Date of delivery
                                                            Yes              Address and street no.        Correos de Mexico
                                                                                                           Ceylan 468 Piso 2, Zona
        Time of delivery
                                                            Yes                                            Federal Pantaco, Delegación
        Name of the recipient                                                                              Azcaptozalco
                                                            Yes
                                                                             City and Post code
        Signature of recipient                                                                             México D.F. - C.P 02523
                                                            Yes
                                                                             Telephone
        If yes, the WPOD is provided within three                                                          (+52 55) 53 85 09 67
        business days                                       Yes              Fax
                                                                                                           (+52 55) 53 85 09 96
        If no, is provided within:
                                                                             E-mail                        amreyes@correosdemexico.go
        If a WPOD is provided, records are retained for                                                    b.mx
        the following period                                                 Website
                                                                                                           http://www.correosdemexic...
                                                                             Hours/days of Operation
                                                                             (local time)
                                                                             Languages
                                                                                                           English : Spanish
                                                                     3.4     Liability

                                                                     3.4.1   Indemnity is paid to the administration of origin
                                                                             in event of loss, theft or damage to inward EMS
                                                                             items                                                 Yes
                                                                             For documents
                                                                                                           30.00 SDR
                                                                             For merchandise
                                                                                                           130.00 SDR
                                                                             If yes, does the amount correspond to the origin
                                                                             administration`s indemnity to the sender of the
                                                                             item                                             No
                                                                             If indemnity is paid to the administration of origin
                                                                             in event of loss, theft or damage to inward EMS
                                                                             items, the claim from the origin operator is
                                                                             accepted within three months from the date of
                                                                             event D                                              No
                                                                             If not, the time limit to accept the claim is:
                                                                                                                                   4 Months
                                                                             The indemnity is not paid to all administration of
                                                                             origin in event of loss, theft or damage to inward
                                                                             EMS items, but is subject to bilateral agreement No

Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Sep.13]
Page: [MXA - Servico Postal Mexicano] 2 of 5
                                                                                                                          MX - Mexico
Servico Postal Mexicano                                                                                                             MXA

4       Customs                                                                Telephone
                                                                                                            (+52 55) 51 33 07 15
4.1.1   Items exempt from customs duty and required documents                  Fax

                                                    See annex pages            National customs
                                                                               authority website            http://www.aduanas.sat.go...
4.1.2   Comment:
                                                                               E-mail
                                                                                                            lizeth.rivera@sat.gob.mx
4.1.3   National customs
                                                                               Hours/days of operation
        authority website             http://www.aduanas.sat.go...
                                                                               (local time)
4.1.4   A customs broker is used
                                                             No        5       Delivery Payments
        If yes, the customs broker contact information is:
                                                                       5.1     Operate a two-tier system
                                                                                                                                   No
        Name:
                                                                               Documents:
        Address:
                                                                               Merchandise:
        Telephone number:
                                                                               If no, the single rate per
                                                                               item is:                     8.00 SDR
        Fax number:
                                                                       5.2     Imbalance compensation       The rate per item in the
        E-mail:                                                                payment per item:            imbalance compensation
                                                                                                            payment is going to be the
4.1.5   The addressee is charged for the presentation                                                       same rate applied by the origin
        of the item to Customs                               No                                             operator
        If yes, just for items subject to duty                         6       Other services
                                                             No
        The rate is:                                                   6.1     À Découvert Service

        Local currency                                                 6.1.1   À découvert service is available
                                                                                                                                   No
        SDR                                                            6.2     Cash-on-Delivery

4.1.6   The addressee is charged for the customs                       6.2.1   A COD service is available
        clearance                                                                                                                  No
                                                             No
                                                                       6.3     Time-Certain Service
        If yes, just for items subject to duty
                                                             No
                                                                       6.3.1   An inward time-certain service is available
        The rate is:                                                                                                               No
                                                                       6.4     Inward Multi parcels shipments (MPS) in EMS
        Local currency
                                                                       6.4.1   An inward Multi parcels shipments (MPS) in
        SDR
                                                                               EMS is available                                    No
4.1.7   The origin operator is charged for the                         6.5     Receiver-pays Service
        presentation of the item to Customs:                 No
                                                                       6.5.1   A receiver- pays service in EMS is available
        If yes, just for items subject to duty                                                                                     No
                                                             No
                                                                       7       Standard Agreement
        The rate is:
                                                                       7.1     Administration is signatory of the EMS Standard
        Local currency
                                                                               Agreement                                       Yes
        SDR                                                                    If yes, the EMS Standard Agreement was
                                                                               signed on a multilateral basis                      Yes
4.1.8   The origin operator is charged for the customs
                                                                               If yes, since:
        clearance:                                           No                                             2006-10-11
        If yes, just for items subject to duty                                 If no, the EMS Standard Agreement was signed
                                                             No
                                                                               on a bilateral basis                         No
        The rate is:
                                                                       8       Contacts
        Local currency

        SDR

4.1.9   Local customs contacts:

        Location                      Sección Aduanera Postal del
                                      AICM. Ave. Cap. Piloto Aviador
                                      Carlos León S/N, Zona Federal
                                      Aeropuerto CP 15622 /
                                      Delegación Venust


Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Sep.13]
Page: [MXA - Servico Postal Mexicano] 3 of 5
                                                                                                                 MX - Mexico
Servico Postal Mexicano                                                                                                    MXA

8.1     Inbound OE                                                  8.3   A Découvert services contact

        Location                    Ave.a Cap. Piloto Aviador             Title, Name               Ms. Sandra Verónica Luna
                                    Carlos León S/N, Zona Federal                                   Torres
                                    Aeropuerto. CP 15622 /
                                                                          Function                  International Offices of
                                    Delegación Venustiano
                                                                                                    Exchange Deputy Manager
                                    Carranza. México D.F - MEXI
                                                                          Address and street no.    Centro de Despachos Aéreos
        OE Code
                                    MXMEXD                                                          Benito Juárez
                                                                                                    Ave.a Cap. Piloto Aviador
        Telephone
                                    (+52 55) 51 33 07 02                                            Carlos León S/N
                                                                                                    Zona Federal Aeropuerto
        Mobile Phone
                                                                                                    Delegación Venustiano
                                                                                                    Carranza
        Fax
                                    (+52 55) 51 33 07 03
                                                                          City and Post code
        E-mail                      svluna@correosdemexico.gob.                                     MEXICO D.F.- C.P 15622
                                    mx                                    Country
                                                                                                    Mexico
8.2     Bilateral or Standard Agreement contact
                                                                          Telephone
                                                                                                    (+52 55) 51 33 07 09
        Title, Name                 Ms. Sandra Verónica Luna
                                                                          Mobile Phone
                                    Torres or Ms. Judith Cruz
                                    Nuñez
                                                                          Fax
        Function                    International Offices of                                        (+52 55) 51 33 07 05
                                    Exchange Deputy Manager               E-mail                    svluna@correosdemexico.gob.
                                                                                                    mx
        Address and street no.      Centro de Despachos Aéreos
                                    Benito Juárez                         After hours telephone
                                    Ave.a Cap. Piloto Aviador
                                    Carlos León S/N                 8.4   Operational Contact
                                    Zona Federal Aeropuerto
                                    Delegación Venustiano                 Title, Name               Ms. Sandra Verónica Luna
                                    Carranza                                                        Torres
        City and Post code                                                Function                  International Offices of
                                    MEXICO D.F.- C.P 15622                                          Exchange Deputy Manager
        Country                                                           Address and street no.    Centro de Despachos Aéreos
                                    Mexico
                                                                                                    Benito Juárez
        Telephone
                                    (+52 55) 51 33 07 05                                            Ave.a Cap. Piloto Aviador
                                                                                                    Carlos León S/N
        Mobile Phone
                                                                                                    Zona Federal Aeropuerto
                                                                                                    Delegación Venustiano
        Fax
                                    (+52 55) 51 33 07 02                                            Carranza
        E-mail                      svluna@correosdemexico.gob.           City and Post code
                                                                                                    MEXICO D.F.- C.P 15622
                                    mx and
                                    judcruz@correosdemexico.gob.          Country
                                                                                                    Mexico
                                    mx
                                                                          Telephone
        After hours telephone                                                                       (+52 55) 51 33 07 09
                                                                          Mobile Phone

                                                                          Fax
                                                                                                    (+52 55) 51 33 07 05
                                                                          E-mail                    svluna@correosdemexico.gob.
                                                                                                    mx
                                                                          After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Sep.13]
Page: [MXA - Servico Postal Mexicano] 4 of 5
                                                                  MX - Mexico
Servico Postal Mexicano                                                 MXA

8.5     Emergency contact

        Title, Name                 Ms. Sandra Verónica Luna
                                    Torres
        Function                    International Offices of
                                    Exchange Deputy Manager
        Address and street no.      Centro de Despachos Aéreos
                                    Benito Juárez
                                    Ave.a Cap. Piloto Aviador
                                    Carlos León S/N
                                    Zona Federal Aeropuerto
                                    Delegación Venustiano
                                    Carranza
        City and Post code
                                    MEXICO D.F.- C.P 15622
        Country
                                    Mexico
        Telephone
                                    (+52 55) 51 33 07 09
        Mobile Phone

        Fax
                                    (+52 55) 51 33 07 05
        E-mail                      svluna@correosdemexico.gob.
                                    mx
        After hours telephone




Date of print edition:             [2010.Oct.11]
Update Number:                     [2010.Q3]
Latest electronic update of this entry: [2010.Sep.13]
Page: [MXA - Servico Postal Mexicano] 5 of 5
                                                                                                                               MS - Montserrat
Montserrat                                                                                                                                MS_

1        Operator Details                                                    2.4     Delivery Offices

1.1      Country or territory name                                           2.4.1   Validated delivery standards
                                      Montserrat                                                                                        No
1.2      Geographical location        North America, Central America         2.4.2   Custom clearance average time for:
                                      and Caribbean
                                                                                     Items subject to duty
1.3      Operator name
                                      Montserrat
                                                                                     Items not subject to duty
1.4      ISO-code
                                      MS
                                                                             2.4.3   Comment
1.5      Member of EMS Cooperative
                                                               No
                                                                             2.4.4   Delivery standards
         If no, have been member of EMS Cooperative
                                                               No
                                                                                                                                  See annex pages
1.6      EMS Delivery Agent
                                                               No
                                                                             2.4.5   Table list of locations not covered
1.10     Quartely credit indicator for EMS Operational Guide
         updates
Comments                                                                       Zip code                 Location

1.3 Montserrat

2        Delivery Services                                                   2.4.6   Days of the week on which EMS items are delivered
2.1      Coverage                                                                    Monday
                                                                                                                                        No
2.1.1    Entire territory                                                            Tuesday
                                                               No                                                                       No
         If no, please refer to delivery standards for a list of locations           Wednesday
         covered or locations not covered                                                                                               No
2.2      Delivery                                                                    Thursday
                                                                                                                                        No
2.2.1    To customer’s address for documents and                                     Friday
                                                                                                                                        No
         merchandise                                           No
                                                                                     Saturday
         If no, to customer’s address for documents                                                                                     No
                                                               No
                                                                                     Sunday
2.2.2    To a P.O. Box                                                                                                                  No
                                                               No
                                                                             2.4.6.1 Comment
2.2.3    To a Post Office counter
                                                               No
                                                                             2.4.7   National holidays on which EMS items are not delivered
2.2.4    At office of exchange
                                                               No
                                                                                                                                  See annex pages
2.2.5    At customs office
                                                               No
                                                                             2.5     Admissibility of items
2.2.6    The customer is notified of the item’s arrival by
         telephone or other means before the first                           2.5.1   Prohibited items are on the UPU list of
         attempt of delivery                                   No                    Prohibited items                                   No
2.2.7    How many attempts at delivery are made                                      Link to the UPU website's
                                                                                     List of Prohibited Articles http://www.upu.int/custom...
2.3      Undeliverable Items
                                                                                     If no, the following are not admitted :
2.3.1    When the item cannot be delivered at the first
         attempt, a notice is left                             No            2.5.2   When an item containing an article prohibited under article
                                                                                     10 of EMS Standard Agreement has been wrongly admitted
         If an advice is not left, when is the next attempt                          to the operator, the following actions take place:
         at delivery made:
                                                                             2.5.2.1 The item is returned to the operator of origin
2.3.2    A second attempt at delivery is available upon                                                                                 No
         request                                               No                    If not, the item is dealt with according to the
2.3.3    An undeliverable EMS item is held back for a                                legislation of the country where the operator is
         period of seven days, providing the addressee                               establishing its presence                          No
         the opportunity to collect the item                   No            2.5.3   The limit of weight and size of an item is in
         If no, the retention period for undeliverable items                         accordance with article 11 A of the EMS
         is:                                                                         Standard Agreement                                 No
                                                                                     If not, the limits are:

                                                                                     Weight:

                                                                                     Dimensions:




Date of print edition:             [2010.Oct.11]
Update Number:                     [2009.Q1]
Latest electronic update of this entry: [2009.Feb.17]
Page: [MS_ - Montserrat] 1 of 4
                                                                                                                  MS - Montserrat
Montserrat                                                                                                                        MS_

2.6     Tracking                                                 3.3     Call Centres

2.6.1   Tracking is provided                                     3.3.1   Customer service to operators
                                                            No
        If no, which regions are not covered by Tracking                 Name

3       Customer Service                                                 Address and street no.

3.1     Customer Service                                                 City and Post code

3.1.1   An on-line Track & Trace system is provided                      Telephone
                                                            No
3.2     Customer service to operators                                    Fax

3.2.1   Rugby System user                                                E-mail
                                                            No
3.2.2   Time period for acceptance of inquiries after the                Website
        delivery or return of the item:
                                                                         Hours/days of Operation (local time)
3.2.3   Respond within three hours to an inquiry during
        operating hours from an origin operator, or the
                                                                         Languages
        addressee, about the status of any item posted
        during the preceding four months for which
                                                                 3.3.2   Customer service to customers
        electronic records are available                    No
        If not, the response is provided in the following                Name
        period:
                                                                         Address and street no.
3.2.4   Respond before 11:00 am (local time) the next
        business day if inquiries are received outside
                                                                         City and Post code
        business hours                                      No
        If no, the response is provided in the following                 Telephone
        period:
                                                                         Fax
3.2.5   Respond to inquiries concerning other EMS
        items for which no electronic record is available
                                                                         E-mail
        within 7 days                                       No
        If not, the response is provided in the following                Website
        period:
                                                                         Hours/days of Operation (local time)
3.2.6   Respond for confirmation of delivery by fax or e-
        mail within 48 hours of receipt of request        No             Languages
        If not, the response is provided within:
                                                                 3.4     Liability
3.2.7   Provide a WPOD (written proof of delivery) upon
        request                                         No       3.4.1   Indemnity is paid to the administration of origin
                                                                         in event of loss, theft or damage to inward EMS
        If no, is provided within:
                                                                         items                                                  No
                                                                         For documents

                                                                         For merchandise

                                                                         If not, the limit amount is:

                                                                         If indemnity is paid to the administration of origin
                                                                         in event of loss, theft or damage to inward EMS
                                                                         items, the claim from the origin operator is
                                                                         accepted within three months from the date of
                                                                         event D                                              No
                                                                         If not, the time limit to accept the claim is:

                                                                         The indemnity is not paid to all administration of
                                                                         origin in event of loss, theft or damage to inward
                                                                         EMS items, but is subject to bilateral agreement No
                                                                 4       Customs

                                                                 4.1.1   Items exempt from customs duty and required documents

                                                                                                                          See annex pages

                                                                 4.1.2   Comment:

                                                                 4.1.3   National customs authority website


Date of print edition:             [2010.Oct.11]
Update Number:                     [2009.Q1]
Latest electronic update of this entry: [2009.Feb.17]
Page: [MS_ - Montserrat] 2 of 4
                                                                                                                MS - Montserrat
Montserrat                                                                                                                 MS_

4.1.4   A customs broker is used                                  5       Delivery Payments
                                                             No
        If yes, the customs broker contact information is:        5.1     Operate a two-tier system
                                                                                                                         No
        Name:                                                             Documents:

        Address:                                                          Merchandise:

        Telephone number:                                                 If no, the single rate per item is:

        Fax number:                                               5.2     Imbalance compensation payment per item:

        E-mail:                                                   6       Other services

4.1.5   The addressee is charged for the presentation             6.1     À Découvert Service
        of the item to Customs                               No
                                                                  6.1.1   À découvert service is available
        If yes, just for items subject to duty                                                                           No
                                                             No
                                                                  6.2     Cash-on-Delivery
        The rate is:
                                                                  6.2.1   A COD service is available
        Local currency                                                                                                   No
                                                                  6.3     Time-Certain Service
        SDR
                                                                  6.3.1   An inward time-certain service is available
4.1.6   The addressee is charged for the customs                                                                         No
        clearance                                            No
                                                                  6.4     Inward Multi parcels shipments (MPS) in EMS
        If yes, just for items subject to duty
                                                             No
                                                                  6.4.1   An inward Multi parcels shipments (MPS) in
        The rate is:                                                      EMS is available