NAIROBI POSTAL STRATEGY (NPS): HIGHLIGHTS OF OUTCOMES OF MID-
TERM UPU STRATEGY CONFERENCE AND IMPLEMENTATION STATUS
Highlights of outcomes of NPS Conference held in Nairobi on 22nd - 23rd September 2010 are:
1.1. Technology and the Post: Embracing new technologies, innovations, service
diversification in post is important for a successful future postal strategy.
1.2. The Economic Crisis: postal sector had had felt effects of economic crisis and declining
physical mail volumes. However, post must be optimistic as parcels and financial services
continue to experience significant growth.
1.3. Postal Financial Services: It was noted that UPU continues to develop its global
electronic financial network and position electronic money order service as a global brand.
1.4. E-Commerce and Parcel Growth: The Conference noted that development of E-
Commerce continues to fuel growth of parcel volumes. Customs issues and better
integration of logistics chain must be overcome through cooperation and partnerships
between customs authorities and the post. More investment in postal infrastructure and
stronger Government commitment to postal development is required.
1.5. The Post and the Environment: The postal sector to continue with the activities it had
already undertaken with regard to sustainable development and climate change.
1.6. On the way to Doha: The NPS Conference launched the process to define the next WPS
that UPU Member Countries will adopt at Universal Postal Congress in Doha, Qatar, in
2012. A series of regional round tables will be held in 2011 and 2012 to gather the
viewpoints of postal stakeholders throughout the world in order to develop the Global
Postal Strategy. In this respect, a regional round table for Africa is scheduled to take place
in Addis Ababa, Ethiopia in July 2011.
2. THE OBJECTIVES OF THE NAIROBI POSTAL STRATEGY
The pillars of NPS are structured around 4 objectives with corresponding programs fine-tuned
to respond to specific global challenges. These objectives are:
1. Improving interoperability, quality and efficiency of three-dimensional postal network
in order to keep sector relevant to market/customer needs;
2. Stimulating a universal postal service adapted to social, economic and technological
3. Promoting sustainable development of the postal sector and its economy; an
4. Fostering the growth of the postal market(s), products and services.
To achieve these objectives, specific activities outlined in NPS were implemented by GoK;
PCK and CCK.
3. KENYA’S IMPLEMENTATION STATUS OF NPS
Based on the report prepared by Kenya just before the UPU Strategy Conference held in
September 2010, GoK, CCK & PCK had partially implemented the objectives of NPS.
Kenya had implemented projects outlined in NPS accounting for 39%; work in progress was
at 50% and the remaining 11% was yet to be implemented.
Current status on implementation of NPS is therefore estimated to be higher than 50%.
The specific implementation status for each of the four objectives was as follows:
3.1. Objective 1: Improving the Interoperability, Quality and Efficiency of the Three-
Dimensional Postal Network (Physical, Financial and Electronic) in order to keep the
Sector Relevant to Market and Customer Need
The specific activities carried out in order to achieve this objective are:
Port clearance time for international surface mail has been achieved – 10 Days and there
exist joint consultation with Customs - Kenya Revenue Authority(KRA);
Budget to facilitate security initiatives is in place, integrity committees formed in liaison
with KACC with a view to ensuring security in postal services;
Regulations and Guidelines on security issued by CCK in 2010.
CCK is in consultation with Kenya ICT Board on best technologies to support the post.
Minimum QoS is defined, monitored and enforced by CCK thro. Inspections.
Customer need and experience – postal and courier forum on CCK Calendar – to get
feedback from stakeholders that inform regulatory decisions.
3.2. Objective 2: Stimulating a Universal Postal Service Adapted to the Social, Economic
and Technological Environment
The following specific activities were carried out in order to achieve this objective:
Definition of content and scope of universal postal service has been provided for in
Kenya Information and Communications Act CAP 411 (KICA). This was achieved through
a collaborative process with all the stakeholders involved;
ICT Policy 2006 and KICA CAP 411, recognize the important role of postal services in
Kenya’s economy; and
USF established by the KICA CAP 411 is being operationalized.
3.3. Objective 3: Promoting Sustainable Development of Postal Sector and the Economy
The specific activities carried out to achieve this objective are:
Kenya participates in various forums discussing issues on trade distortions including
those organized by UPU & WTO among others.
CCK in conjunction with Kenya National Bureau of Statistics (KNBS) is working closely to
broaden and accurately capture the postal indicators to be incorporated in the Statistics.
3.4. Objective 4: Fostering the Growth of the Postal Market(s)and Services
The following activities continue to be undertaken:
The operator continues to develop new products and services to meet new customer
demands and expectations utilizing ICTs; and
Joint business associations facilitated by GoK and CCK are in place with a view to fostering
cooperation and interaction among all postal sector stakeholders.
CCK hosts a Postal and Courier Stakeholders Forum - pertinent issues in sector addressed.
Postal reform undertaken thro. Review of KICA 411A and KIC Regulations, 2010.
4. CONCLUSION AND RECOMMENDATIONS
The post will continue playing a significant role in socio-economic development of many
countries and its role will be indeed critical in coming years. It is therefore recommended that:
The EACO Member States continue participating in implementation of NPS.
EACO Member States actively participate in activities for the development of the Doha
Postal Strategy to be adopted by the Congress in 2012 in Doha, Qatar.
The EACO Member States to participate in the UPU regional roundtable that will be held in
Addis Ababa in July 2011 to contribute to development of the Doha Postal Strategy.
The EACO Assembly of Regulators is invited to take note of this status report and approve the
related recommendations for implementation.