bevtuggle@gmail.com www.linkedin/in/bevtuggle
Beverly D Tuggle
IT Project Manager
(h) 618-281-6056 (c) 618-973-0168
Summary of Qualifications
Enthusiastic, high-performance, certified PMP with more than 17 years of Project Management experience delivering high quality IT solutions for clients. Extensive experience performing in fast-paced, ever changing environments with a history of successfully implementing over 45 projects. Keen ability to manage multiple projects and competing priorities. Passionate mentor, taking advantage of formal and informal leadership roles to develop cohesive, revenue generating teams. Focus on Project Management, Process Improvement, Quality Assurance, Leadership and Client/Customer Satisfaction.
Work History Electronic Data Systems (EDS) IT Project Manager/Analyst–Senior 3/1997 – 3/2009 IT Services Outsourcing – Headquarters Plano, TX (worked remote from St. Louis, MO) Responsibilities: Manage and deliver IT solution projects for clients and assigned internal projects Significant Results Fortune 500 Client: $12.7 billion Telecommunication company Y2k project – met strict timeline by end of 3rd 1998 requirement • all applications and programs identified, changed and tested and ready for implementation. Contract Management project – due to merging with another telecommunications company, facilitated and documented meetings • performed business process mapping • identified business requirements for developing a single web-based application with all the functionality of the two systems eliminating redundancy and standardizing the Contract Management process. Fortune 500 Client: $3.5 billion Chemicals Manufacturing company Long-Distance Authorization project – defined/managed scope to replicate mainframe functionality to a PC-based solution by legally mandated date, gathered requirements, designed the PC-based solution, developed project schedule, managed development, performed data conversion, tested application, implemented on-time and within budget, stakeholder management, contractor management, vendor management, team management, implemented call center and support team. Provided required business function without interruption. Charge-back Reporting of Long-Distance Telecom Expenses project – full project lifecycle from project inception through implementation and support. Provided details of Telecom expenses and identified areas to reduce costs. Client: Department of the Navy ($9 billion contract) Legacy Network Shutdown project – Project Management Office (PMO) support for 9 project managers, maintain project schedules ensure status, issues and risks are up-to-date in time for weekly reporting, weekly create common status report and presentation for internal and client reporting. Provided secure network. Fortune 500 Client: $88.3 billion Drug Wholesaler/Medical Supply Manufacturer/Distributor ExcellerateHRO™ (EDS Service Offering) – stand up EMEA (Europe Middle East ) incident/problem call center for client • develop, train organization, deploy tools and manage Incident, Problem and Change Management processes and procedures
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bevtuggle@gmail.com www.linkedin/in/bevtuggle
Beverly D Tuggle
(h) 618-281-6056 (c) 618-973-0168
• establish client change request procedures and CCB (Change Control Board). Provided client support processes in production environment. Fortune 500 Client: $60.1 billion Petroleum Refining company Software and Server Upgrades project – determine current software versions and current vendor version • develop project schedules for the 7 software upgrades, coordinate with IT support groups (software and server groups) • Research In Motion (RIM) Blackberry vendor notified client of a security vulnerability and the vendor fix was only for the current version of the software… we worked with client to revise schedule, bringing software up to current version and applying vendor fix in 3 days with no interruption in service for the client Fortune 500 Client: $2.1 million US Apparel Manufacture Oracle 8i to 10g Upgrade project – develop project schedule based on defined scope •coordinate efforts with internal IT groups, Client User Testers and Oracle vendor DB specialists • communicate project status, risks, issues, incident and resolutions weekly to PMO and client management. Brought software to current supported version and improved application performance. Client: EDS Internal Project InVision Conversion project – converted 5 to 7 projects for each of 4 organizations within EDS to a new project management/time-tracking tool that would be used for billing clients, developed schedule, indentified each project in the organization, trained the organizations, implemented on-time without interruption of service. Provided improved billing information and a project management tool that was not available with previous application. Project Management Office – developed organizational process documents for the local organization • provided training and oversight/support for 7 project managers and development teams for corporate process and project management methodology • developed and deployed Quality Assurance Function for the organization • performed process audits • tracked any non-compliance to ensure corrective actions were developed and followed through to closure • identified process improvements • reported metrics and identified trends at organization and enterprise level • performed QA Function audits for 4 other organizations. Improve process maturity by coaching and mentoring of process and project management methodology for project managers and development teams, improving quality of deliverables to clients. Venture Stores, Inc. Project Manager– Apps Development (’86-’97) 10/1973 – 2/1997 Retail Department Store – Headquarters St. Louis, MO $2 billion in Sales Responsibilities: Implement assigned projects that achieve business objectives to reduce operating expenses, increase market share, improve customer satisfaction, provide greater system flexibility, increase productivity, reduce shortage, meet legal requirements and improve accuracy. Prior Positions: 07/84 - Senior Programmer/Analyst 06/79 - Lead Programmer/Analyst 07/77 - Programmer/Analyst 04/77 - Programmer Trainee
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bevtuggle@gmail.com www.linkedin/in/bevtuggle
Beverly D Tuggle
(h) 618-281-6056 (c) 618-973-0168
08/76 - Program Librarian 10/73 - Control Clerk
04/74 - Application Specialist
Significant Results: (Project Manager position only) Assigned as Lead Project Manager Role for company’s largest project ever, Price Removal. Standardized pricing throughout all store locations on signage, on shelves, POS system and distribution centers. Interfaced and coordinated across all IT application development teams and IT operations areas and various business functional departments. These changes were required to meet legal pricing requirements. Oversaw private-label credit card program conversion, development and implementation, adding revenue and increasing customer retention. Develop new functionality in Advertised Merchandise system to automatically create purchase orders for items that will be “on sale” to ensure the items are instock during the advertised week. This eliminated the need for the buyers to manually identify the need to place orders and improved customer satisfaction. Modified financial applications to automatically capture markdowns taken at pointof-sale for special circumstances improving accuracy and customer satisfaction. Modify applications to allow individual stores to have different prices allowing changes in demographics and seasons improving customer satisfaction. Design, develop and implement a system to automate the markdown and clearance aged merchandise eliminating buyer responsibility to ensure merchandise is cleared out to make room in the stores for new merchandise to improve merchandise flow. Modify the purchase order process to automatically redistribute the on-order volume based on store sales to reduce store out-of-stocks resulting in higher customer satisfaction. Significantly reduced time and resources required for store personnel to perform store critical functions reducing store payroll costs, improving accuracy and improved customer satisfaction. Enhanced application processing and maintainability to reduce run-time. Key areas of expertise: Project Management:
Full project life-cycle from project inception through project close, PMBOK / SDLC / Method 1 Managed cross-functional diverse teams and stakeholders, including on- and offshore teams Implemented small to large complex projects that cross multiple functional business areas Various project types (application development, software upgrades, tool deployment, conversions/migrations, application re-engineering, process improvement, quality assurance and training projects) Create and maintain all project documentation including project plans, schedules Facilitate and Document project meetings, Project Communication Management Manages Project Scope, Requirements, Issues, Risks, Changes, Defects/Incidents
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bevtuggle@gmail.com www.linkedin/in/bevtuggle
Beverly D Tuggle
(h) 618-281-6056 (c) 618-973-0168
Performs Root Cause Analysis Experienced Project Management Office (PMO) Team Member Deploy Project Management and Process Methodology Standards Develop Organizational Project Plan and Schedule Templates Develop and Deliver Training Coach / Mentor Project Managers and Development Teams CMMI Formal Assessment Team Experience Experience Performing Process Audits, Work-Product Reviews, Technical Walkthrus Track, Report and Present Metrics, Trends Identify Process improvements, Corrective Actions Strong Leadership and Interpersonal Skills Problem Solver with Strong Analytical Skills Coach / Mentor Development Teams Excellent Organization Skills Build and Cultivate Business Relationships Interact with all Organizational Levels Client / Customer Satisfaction Focused Positive Attitude, Flexible Adapts Quickly to Environments Self-starter yet Team Focused Detail-oriented Results-oriented, a Person That “Gets-Things-Done” Highest Levels of Integrity, Ethics, Judgment and Maturity Although relocation is not an option at this time, unlimited travel is not a problem Excellent verbal and written communicator Proficient with Microsoft Office including Word, Excel, Project, PowerPoint, Visio, Outlook, Access, Publisher
Process Improvement / Quality Assurance:
Leadership:
Personal Attributes:
Skills:
Industry Experience:
Information Technology Retail Energy Manufacturing Communications Human Resource Financial
EDUCATION and CERTIFICATIONS
Project Management Professional (PMP) certification from Project Management Institute Project InVision (PIV) Administrator certification AS, Computer Science and Computer Programming, Southwestern Illinois College, Belleville, IL (1972) Continuing Education, Washington University in St. Louis (CAIT – Center for the Application of Information Technology program) and multiple vendor courses (Fred Pryor, Career Track, Computer Associates, CASE Essence, Symantec, ExecuTrain); development
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bevtuggle@gmail.com www.linkedin/in/bevtuggle
Beverly D Tuggle
(h) 618-281-6056 (c) 618-973-0168
classes were covering all aspects of project management, general management, technical skills and personal development including: PM Overview PM Startup & Planning Scheduling PM Execution & Closedown Microsoft Project Microsoft Office Rapid Application Design (RAD) Business Area Analysis Joint Application Development (JAD) Process Improvement Performance & Productivity Improvement Capability Maturity Model Integrated (CMMi) CMMi Assessment Team Quality Function Deployment (QFD) Conflict Resolution FAST Facilitation Train the Trainer Team Building Dealing With Conflict and Confrontation Communication Skills for Women / Data Modeling Dimensional Management SelfDiscipline & Emotional Control
Current Education Activities, attending webinars on Agile, SCRUM, Six Sigma, Earned Value Analysis and Microsoft Office tools skills (Project, Word, Excel, Visio, PowerPoint), investigating opportunities to obtain my Bachelor’s degree in business and additional Project Management certifications.
AWARDS and RECOGNITION
Performance Bonuses: (2008, 2007, 2006, 2004, 2003, 2002, 2000, 1999) – these were in addition to annual increases Special Recognition: Igniting the EDS “Process Engine” in the New Millennium Conference (2001) for submitting an idea of attending the conference sessions virtually via video conference calls rather than in person allowing more people to attend but not incur travel costs. Customer Service Quality Award (1995) for day-to-day operational support of Financial applications. Executive Sales Support Awards (1993, 1991, 1986, 1983, 1978) for project delivery of critical business directives that provided reduced operating expenses, increased market share, increased customer satisfaction, provided greater system flexibility and maintainability, increased productivity, reduced shortage and improved accuracy. YWCA Leadership Award (1988)
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