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Item 5a - zKey Performance Indicators - Gateshead Council

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Item 5a - zKey Performance Indicators - Gateshead Council Powered By Docstoc
					SOCIAL SUPPORT AND CARE - SIX MONTHLY MONITORING                                                                                                                    APPENDIX 1

KEY PERFORMANCE INDICATORS (KPI's)
                                                                  2000/01         2001/02               2002/03                                    2003/04
  REF:




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                                                                                                                                         Trend
              KPI                     TITLE                     Final Audited
 2003/04                                                                        Audited               Audited                Monthly                     Commentary
                                                                   Figure
                                                                                Figure                Figures               Cumulative
Supporting Older People in the Community
  BV 53      PSA     Intensive home care per 1,000                 12.73         12.64                 12.46                               Development of Extra Care housing
 SS/C28     T.2010   population aged 65 or over.                                                                                           supported by more intensive home
                                                                                                                                           care packages. Development of
                                                                                                                                           Domiciliary Care Services will also
                                                                                                                                           improve this. This service is currently
                                                                                                                                           being reviewed.
  BV 54      PSA     Older people helped to live at home per       89.19         92.80                119.25                  119.2       3,973 people aged 65 & over helped
 SS/C32     T.2010   1,000 population aged 65 or over.                                                                                     to live at home
Supported Accommodation
 SS/C26      PSA     Admissions of supported residents aged        110.4         121.3                 113.7                   36.9       Q2-49 perm admissions Half-year-123
                     65 or over to residential/nursing care                                                                                perm admissions.
                     per 10,000 population aged 65 and over

Supporting People with Disabilities in the Community
  BV 56      CPA*    % of items of equipment costing less          92.76%       74.60%                92.24%                  Not yet      Information cannot be retrieved from
 SS/D38              than £1,000 delivered within 3 weeks.                                                                   available     the new computerised system at
AMENDE               From 2003/04:                                                                                                         present time. Work is continuing on
    D                % of items of equipment delivered within                                                                              this. The current targets relate to the
                     7 working days.                                                                                                       old definition of 21 days and therefore
                                                                                                                                           cannot be compared to performance
                                                                                                                                           data for 7 days
 SS/C29     T.2010   Number of adults under 65 whom the              2.6          2.9                  5.66                    5.6        649 people aged 18 to 64 with PD
                     authority helps to live at home per 1000                                                                              helped to live at home
                     adults less than 65 – with physical
                     disabilities
                     (PAF – People with physical disabilities
                     helped to live at home)




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                                                                   2000/01         2001/02               2002/03                                 2003/04
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                                                                                                                                          Trend
              KPI                      TITLE                     Final Audited
 2003/04                                                                         Audited               Audited                Monthly                   Commentary
                                                                    Figure
                                                                                 Figure                Figures               Cumulative
 SS/C30      T.2010   Number of adults under 65 whom the              2.6          2.1                   2.05                   2.4      The actions around learning disability
                      authority helps to live at home per 1000                                                                            are that the Council have a historical
                      adults less than 65 – with learning                                                                                 practice of placing a high number of
                      disabilities                                                                                                        people in residential care. It is not
                      (PAF – People with learning disabilities                                                                            easy to change as these users have
                      helped to live at home)                                                                                             chosen to live in this setting and see
                                                                                                                                          them as home. Our strategy is to now
                                                                                                                                          place service users in independent
                                                                                                                                          housing options. However, this user
                                                                                                                                          population is quite stable and the
                                                                                                                                          planning time is significant. We have
                                                                                                                                          appointed a Housing Manager and
                                                                                                                                          done work on a Housing Bureau to
                                                                                                                                          progress our strategy.
                                                                                                                                          (232 people aged 18 to 64 with LD
                                                                                                                                          helped to live at home).
 SS/C31      T.2010 Number of adults under 65 whom the               1.75          1.5                  3.42                    4.1      480 people aged 18 to 64 with MH
                    authority helps to live at home per 1000                                                                              helped to live at home
                    adults less than 65 – with mental health
                    problems
                    (PAF – People with mental health
                    problems helped to live at home)
Assessment, Care Planning and Intervention
  BV 55      CPA*     Clients receiving a review as a               96.80%       36.50%      N/C       27.80%                  20.80%     
DELETED      PSA      percentage of adult and older clients
 SS/D40               receiving a service.
  BV 58      CPA*     % of people receiving a statement of          89.03%       93.50%                95.10%                  Not yet            Information cannot be retrieved from
 SS/D39               their needs and how they will be met.                                                                   available           the new computerised system at
                                                                                                                                                  present time. Work is continuing on
                                                                                                                                                  this.




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                                                                 2000/01         2001/02               2002/03                                        2003/04
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                                                                                                                                        Trend
             KPI                    TITLE                      Final Audited
 2003/04                                                                       Audited               Audited                Monthly                         Commentary
                                                                  Figure
                                                                               Figure                Figures               Cumulative
 SS/D42      PSA   Carer Assessments.                              7.0%         8.4%                 25.19%                 31.50%    
                   The number of informal carers receiving
                   an assessment as a % of the total
                   number of clients and carers receiving
                   assessments
 SS/D43      PSA   Waiting Time for Care Packages:                             42.40%      N/C       35.91%                  Not yet            Information cannot be retrieved from
  NEW              For new adult and older clients, the                                                                     available           the new computerised system at
DEFINITION         proportion where the time from first                                                                                         present time. Work is continuing on
See BV 196
                   contact to first service is more than six                                                                                    this.
                   weeks.




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                                                                                                                                                                   APPENDIX 2
NON-KEY PERFORMANCE INDICATORS
                                                                2000/01          2001/02               2002/03                                     2003/04
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                                                                                                                                        Trend
             KPI                     TITLE                    Final Audited
 2003/04                                                                       Audited               Audited                Monthly                      Commentary
                                                                 Figure
                                                                               Figure                Figures               Cumulative
Assessment, Care Planning and Intervention
  SS/A6             Emergency psychiatric re-admissions           11.9%         17.2%                17.80%                                 Re-admission rate has fallen during
                    (interface) (see Social Support)             (G&ST)        (G&ST)                                                       the current year. Audit of 2002/03 data
                                                                   9.7%         17.3%                                                       complete in order to track data quality
                                                                  (G'hd)        (G'hd)                                                      issues. Findings also identify the need
                                                                                                                                            to review admission procedure and
                                                                                                                                            provide training to ensure the capture
                                                                                                                                            correct data. Trust wide
                                                                                                                                            admission/discharge policy being
                                                                                                                                            developed. Increased domiciliary care
                                                                                                                                            support should assist this further.
 SS/D41             Delayed discharge (interface                   0.7          4%       N/C         1.60%                   47.1%      N/C The indicator has been set to reduce
                    indicator)                                                Definition                                                    levels of delayed transfers of care by
                    (% of people in an 'acute' hospital bed                   changed                                                       DOH. The figures are total delays only,
                    whose hospital discharge is delayed).                                                                                   some of which may lead to
                                                                                                                                            reimbursement from 5th January.
 SS/E47             Ethnicity of people receiving                 0.62          1.77                  0.02                    0.94       
                    assessments (Proportion of older
                    service users receiving an assessment
                    that are from minority ethnic groups)
 SS/E48             Ethnicity of adults receiving services        1.23          1.23                  0.96                    1.24      
                    following an assessment (Proportion of
                    older service users receiving services
                    following an assessment that are from
                    minority or ethnic groups)
 SS/E49             Assessments of older people per head          0.17          131.30 N/C           105.14                   62.2      
                    of population                                             (Amended)
 SS/E50             Assessments leading to provision of          81.0%         81.3%                 83.22%                 74.30%      
                    service.




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                                                                 2000/01         2001/02               2002/03                                     2003/04
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                                                                                                                                         Trend
              KPI                     TITLE                    Final Audited
 2003/04                                                                       Audited               Audited                Monthly                      Commentary
                                                                  Figure
                                                                               Figure                Figures               Cumulative
Assessment, CarePeople in the Community
Supporting Older Planning and Intervention
  (New               Proportion of people who have received                                                                   84%       N/C 72 discharged, 60 home, 8 to hospital,
  local)             residential rehabilitation services who                                                                                3 to residential care. 1 to respite care
   S22               return to live in the community
  (New               % admissions to residential care from                                                                   0.0%       N/C 1st quarter figure revised to 0% as
  local)             extra care housing within one year of                                                                                  leavers outside timescale.
   S23               tenancy
Supporting People with Disabilities in the Community
 (Local)              % of minor Adaptations completed                                                83%                   95.72%       1,164 completed in quarter 2.
   S3                 within one month.
 (Local)              % of major routine Adaptations                                                  100%                  96.00%       3 of the adaptations were showers.
   S4                 completed within four months.                                                                                       Performance fell due to the Council’s
                                                                                                                                          regular shower provider taking on a
                                                                                                                                          contract with a neighbouring local
                                                                                                                                          authority and falling behind on the
                                                                                                                                          work. The provider is now fully staffed
                                                                                                                                          and backlogs have been cleared. To
                                                                                                                                          avoid future under-performance the
                                                                                                                                          Council has expanded its choice of
                                                                                                                                          shower providers.
                                                                                                                                          (43 completed in qtr 2, 89 over 6
                                                                                                                                          months).
 (Local)              % of major complex Adaptations                                                  100%                  100.00%      37 completed in qtr 2, 108 in six
   S5                 completed within eight months.                                                                                      months
 (Local)              % car badges issued within 3 working        96.8%        94.8%                 99.1%                  96.10%       Data fell slightly in the second quarter
   S8                 days of receipt by the section.                                                                                     of 2003/04 due to the way information
                                                                                                                                          was recorded on Care First. This has
                                                                                                                                          now been resolved.




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                                                                 2000/01         2001/02               2002/03                                       2003/04
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                                                                                                                                        Trend
             KPI                     TITLE                     Final Audited
 2003/04                                                                       Audited               Audited                Monthly                        Commentary
                                                                  Figure
                                                                               Figure                Figures               Cumulative
Assessment, Care Planning and Intervention
Supported Accommodation
 (Local)             Number of nights of respite care funded       124          145                   178.3                  108.65      16,224 respite nights provided in six
   S10               by the authority per 1000 adults.                                                                                    months period.
 SS/C27              Admissions of supported residents aged         3.2          4.7                  2.49                    0.4        All figures have been revised
                     18-64 to residential/nursing care per                                                                                Q1 - 2 perm admissions
                     10,000 population aged 18-64                                                                                         Q2 - 4 perm admissions
                                                                                                                                          Half-year - 5 perm admissions
 SS/D37             % of single adults going into residential  96.0%           97.70%                98.8%                  100.0%       72 out of 72 for 2nd quarter.
                    care who were allocated single rooms
                    (PAF – Availability of single rooms)
Supporting Older People / People with Disabilities in the Community
 SS/B11              Intensive home care as a proportion of       22.40%       22.53%                22.73%                 22.40%      
                     intensive home and residential care

Customer Services
 (Local)             % complaints resolved at Stage One.          97.30%        98%                  96.3%                  100.00%      44 out of 44 for six months
   S15
 (Local)             % complaints resolved within 28 days.                                           74.8%                  82.00%       36 out of 44 for six months
   S16
 (Local)             % LAC complaints resolved within 10                                              100%                                      No complaints received
   S17               working days.
 (Local)             % complaints formally acknowledged                                              92.5%                   98.0%       42 out of 43 for six months
   S18               within 3 working days.
 (Local)             % Stage 2 complaints resolved within         100%          67%                   33%                    33.3%       It is difficult to set target for Stage 2
   S19               28 days of registering complaint.                                                                                    complaints as they can be complex
                                                                                                                                          and often involve solicitors which can
                                                                                                                                          delay the process. This PI is to be
                                                                                                                                          deleted for 2004/05 onwards.




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                                                                     2000/01         2001/02               2002/03                                         2003/04
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                                                                                                                                            Trend
             KPI                      TITLE                        Final Audited
 2003/04                                                                           Audited               Audited                Monthly                          Commentary
                                                                      Figure
                                                                                   Figure                Figures               Cumulative
Assessment, Care Planning and Intervention
Continuous Improvement
 (Local)            % of eligible social care and social work                                            32.83%                                     Increased number of eligible
   S13              staff who meet existing national                                                                                                employees are currently undergoing
                    qualification requirements for                                                                                                  training to qualify for registration. This
                    registration.                                                                                                                   is further assisted by the Council’s
                                                                                                                                                    recruitment and retention package
                                                                                                                                                    within the Social Care.
 (Local)            % of eligible social care staff with a post-                                         38.61%                                     This is pro-actively pursued and is
   S14              qualifying award.                                                                                                               likely to be on target. Recruitment and
                                                                                                                                                    retention strategy should also assist
                                                                                                                                                    this process.




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