Wednesday - December 10, 2008
“The Marriage of Coaching & Training”
Does your company invest in training that is forgotten too soon? Are your Supervisors, QA Specialists and
Coaches pulled in so many directions that front line staff gets merely minutes of developmental coaching in a
typical month? Do you have new procedures or standards that need to be reinforced so change happens
sooner rather than later?
In this 90-minute program, learn what many great companies are doing to take their training curriculum into
the real world and make it stick. Without spending additional money.
See, hear, try out, and discuss examples of powerful developmental activities that can be delivered by anyone in
any department in as little as 20 minutes.
Learn how to take 5 types of activities back to your business and customize them to reinforce your training
initiatives now and in the future.
Leave with new inspiration and an 18-page handout that will make 2009 a year of learning for your teams.
Location: The Henderson House, 99 Westcliff Rd, Weston, MA
Fee: $65 includes Lunch, “The Marriage of Coaching & Training” 18-Page Handout, Special Gifts
from Socap US Member Companies and Door-Prizes
11:15 am - Registration and Check In
11:30 am - Welcome: “How to Use Today’s Program & Socap Resources to Meet Your Goals”
11:45 pm - Buffet Luncheon
12:45 pm - Speaker Presentation, "The Marriage of Coaching & Training"
2:15 pm - Parting Thoughts and Gifts
About Your Speaker
Ronna Caras is a 20-year veteran consultant and trainer who never stops breaking the rules. Her fresh
approaches to connecting with customers, infusing sales into service conversation, and developing coaches
have earned enviable results for premier global firms including BMW Financial, Casual Male, Digital Federal
Credit Union, New Balance Athletic Shoes, Oreck, Pepsi, Staples Corporation, Vonage, and many more. You can
learn more about Ronna Caras methodologies and tools at http://blog.carastraining.com or download
complimentary white papers webinars and success stories at www.carastraining.com.