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STR - Southern Telecom Maintenance Region

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STR - Southern Telecom Maintenance Region Powered By Docstoc
					Organization structure
Executive Director (Core N/W)
                                CGM (STR)
                                            GM (Fin)
                                            GM (HQ)


                                            GM (NOC)

                                            GM (Maintenance), Regions




O/o GMM
                                DE Engg
                                SDE Admn/General
                                SDE General
                                SDE Tech
                                SDE NM


O/o DGMMs
                                SDE Admn
                                SDE General
                                SDE Tech
                                SDE NM
                                SDE Comp or SSM
                                JTO Comp

DGMM
                                DE DTS      SDE DTS
                                DE TM
                                DE SAT
DGM (Operations)


DGM MPLS I & DGM MPLS II
DGM (NMS)
DGM (SAT & Ku Band)
DGM (Maintenance), Areas
                 Performance Management System
                             GM HQ
                           Scorecard

   Dimension                      KPI                       Weightage   Target
               Total expenditure per 100 route Km (in
Financial                                                        10%
               Rs.)
Financial      Revenue from VSAT services (Rs. cr.)              10%
               Satisfaction level (on scale of 1 to 5 –
Customer /
               to be assessed by respective territorial          10%
Market
               Circle Heads)
               Administrative matters related to
Operations /
               Posting, Promotion, Transfer, welfare,            10%
Processes
               union matters, staff grievances etc..

Operations /   Legal matters, RTI & reply to Audit /
                                                                 10%
Processes      Inspection / Parliamentary matters etc..
               Average time taken from date of
               advice note (for leased circuits and
Operations /
               enterprise customers) to put through of            5%
Processes
               media between the transmission
               stations (days)
               Total assets taken over by
Operations /   maintenance region (in Rs.) vis-à-vis
                                                                  5%
Processes      total assets offered by project circle (in
               Rs.)
Operations /
               Leased circuits uptime (%)                         5%
Processes
Operations /   MPLS Network uptime (including edge
                                                                  5%
Processes      routers) (%)
Operations /   Number of cases of traffic outages due
                                                                  5%
Processes      to long distance media
Operations /   Average restoration time of OFC faults
                                                                  5%
Processes      (hours)
Operations /   Average restoration time of MW or
                                                                  5%
Processes      satellites (hours)
               Average restoration time of System
Operations /
               faults other than cable faults (in                 5%
Processes
               Hours).
               Overall performance including specific
Overall        assignments, if any (to be assessed by            10%
performance    Circle Head)
               Total                                            100%
                  Performance Management System
                           VO/STR/CNI
                            Scorecard

   Dimension                     KPI                    Weightage   Target
               Budget adherence (% actual spent vs
Financial      budgetted)                                     5%
Operations /   Submission of Monthly/Quarterly
Processes      statements (by 7th of every month)            10%

               Issue of Vigilance Clearance for NOC
Operations /   cases and promotion/confirmation
Processes      (within 3 days)                               10%
               Processing of Vigilance Clearance for
Operations /   passport/visiting abroad.( within 3
Processes      days)                                         10%

Operations /   Processing permission for
Processes      movable/immovable property (7 days)           10%
Operations /   Review of IPRs received from all units
Processes      of STR (by 31st Jan)                          10%
Operations /   Inspection of stations/offices in STR
Processes      (once in a year)                              10%
Operations /   Surprise visits of stations/offices in
Processes      STR                                           10%
Operations /   Conducting of vigilance awareness
Processes      week                                            5%
Operations /
Processes      Action on complaints received                 10%
               Overall performance including specific
Overall        assignments, if any (to be assessed by
performance    Circle Head)                                  10%
               Total                                        100%
                 Performance Management System
                      SDE Vigilance/STR/CNI
                           Scorecard

   Dimension                     KPI                    Weightage   Target
               Budget adherence (% actual spent vs
Financial      budgetted)                                     5%
Operations /   Submission of Monthly/Quarterly
Processes      statements (by 7th of every month)            10%

               Processing of Vigilance Clearance for
Operations /   NOC cases and
Processes      promotion/confirmation (within 3 days)        10%
               Processing of Vigilance Clearance for
Operations /   passport/visiting abroad.( within 3
Processes      days)                                         10%

Operations /   Processing permission for
Processes      movable/immovable property (7 days)           10%
Operations /   Compilation of IPRs received from all
Processes      units of STR (by 31st Jan)                    10%
Operations /   Inspection of stations/offices in STR
Processes      (once in a year)                              10%
Operations /
Processes      Guiding field units in STR                      5%
Operations /   Compilation of vigilance Inspection
Processes      reports                                       10%
Operations /   Action on complaints received
Processes      (Immediate)                                   10%
               Overall performance including specific
Overall        assignments, if any (to be assessed by
performances   VO, STR, CNI)                                 10%
               Total                                        100%
                          Performance Management System
                             AGM –Admn (Circle Office)
                                    Scorecard

  Dimension                       KPI                              Weightage    Target
               Budget adherence (% actual spent vs
Financial      budgetted)                                                 10%


Operations /   Posting & promotion / Deputation / Officiating /
Processes      Transfer / Retirement / VRS cases                          10%
                Welfare activities, BSNL awards & co-
               ordination for award function, Union matters,
Operations /   staff grievances, MRS activities, service
Processes      connections etc..                                          10%
               ACRs for Regular / Time bound promotion
Operations /   DPCs and Processing of compassionate
Processes      ground appointment                                         10%

               Compliance to Audit / Inspection / ISO etc..
               findings , & updation in HR package, reply to
Operations /   parliamentary questions (Immediate) and RTI
Processes      related requests within the scheduled time.                10%
               Movable / immovable property, permission for
Operations /   higher studies / NOC for going abroad
Processes      (passport etc..)                                           10%
               Conducting periodical administrative
               inspections & monitoring compliance.
Operations /   (Inspections – as per schedule) & periodic
Processes      reports to various units                                   10%
               Assett Management (including scrapping) ,
               Fleet Management, Bldg maintenance
Operations /   (including Iqs & quarters), settlement of Bills
Processes      etc..                                                      10%
               Nominations for Inservice / Foreign / other
               training (including mandatory training for TBP) –
Employee       10 days on receipt of Training details from
Development    Training Centers.                                          10%
               Overall performance including specific
Overall        assignments, if any (to be assessed by
performance    respective Controlling officer)                            10%
               Total                                                     100%
                        Performance Management System
                            SDE –Admn (Circle Office)
                                  Scorecard

  Dimension                          KPI                         Weightage    Target

               Processing Posting & promotion / Deputation /
Operations /   Officiating / Transfer / Retirement / VRS cases
Processes      (Processing -One week on receipt of details)             10%
               Maintenance of updated norms, cadre review &
               sanction particulars of Officers / staff and
Operations /   updation of HR package ( Norms preparation –
Processes      one week, sanctioning activity – One day.                10%
               Processing applications / issue of sanction for
Operations /   welfare activities, loan from welfare fund &
Processes      other facilities - One week                              10%
               Processing permission for movable /
               immovable property, permission for higher
Operations /   studies / NOC for going abroad (passport etc..)
Processes      – one week                                               15%
               Processing of ACRs for Regular / Time bound
               promotion DPCs and Processing of
Operations /   compassionate ground appointment (15 days
Processes      on receipt of details)                                   15%

               Compliance to Audit / Inspection / ISO etc..
               findings , & updation in HR package – one
               week on receipt of the same , Reply to
               parliamentary questions (Immediate) and reply
Operations /   to RTI related requests within the scheduled
Processes      time & periodic reports to various units.                10%
Operations /   Processing for BSNL awards & co-ordination for
Processes      award function– (Processing -5days)                      10%
               Conducting periodical administrative
               inspections & monitoring compliance.
               (Inspections – as per schedule, Report
               preparation – 3 days & compliance monitoring/
Operations /   taking action – 1 week (On receipt of
Processes      compliance report)                                       10%
               Overall performance including specific
Overall        assignments, if any (to be assessed by
performance    respective Controlling officer)                          10%
               Total                                                   100%
                             Performance Management System
                                 JTO –Admn (Circle Office)
                                       Scorecard

  Dimension                           KPI                       Weightage     Target
               Processing Posting & promotion / Deputation
Operations /   / Officiating / Transfer / Retirement / VRS
Processes      cases                                                    15%

               Maintenance of updated norms, cadre review
               & sanction particulars of Officers / staff and
Operations /   updation of HR package ( Norms preparation
Processes      – one week, sanctioning activity – One day.              15%
               Processing applications / issue of sanction
Operations /   for welfare activities, loan from welfare fund
Processes      & other facilities                                       10%
               Processing permission for movable /
               immovable property, permission for higher
Operations /   studies / NOC for going abroad (passport
Processes      etc..) – one week                                        15%
               Processing of ACRs for Regular / Time
Operations /   bound promotion DPCs and Processing of
Processes      compassionate ground appointment                         15%
               Compliance to Audit / Inspection / ISO etc..
               findings , & updation in HR package – one
               week on receipt of the same , Reply to
               parliamentary questions (Immediate) and
Operations /   reply to RTI related requests within the
Processes      scheduled time.                                          10%
Operations /   Preparation of various reports / MIS as per
Processes      schedule                                                 10%
               Overall performance including specific
Overall        assignments, if any (to be assessed by
performance    respective Controlling officer)                          10%
               Total                                                   100%
                         Performance Management System
                            SDE –General (Circle office)
                                   Scorecard

  Dimension                           KPI                           Weightage    Target

               Maintenance of Building, Electrical applicances
Operations /   (including Airconditioning), Fire alarm, lifts
Processes      etc..(Problems to be solved within 2 days)                  10%
               Processing for settlement of various bills like
               AMC / contract bills, electricity bills etc..(One
Operations /   week) and processing of OTA bills (staff) – One
Processes      week                                                        10%
Operations /   Processing service connections (Land line /
Processes      Mobile / broadband / GPRS), Staff quarters
               related activities - 1 week                                 10%
Operations /   Correspondance related to Union matters / staff
Processes      grievance cell activities – One week                        10%
Operations /   Maintenance of Asset / processing of
Processes      scrapping / disposal of life expired items. (Asset
               – immediate, Scrapping / life expired items –
               one week)                                                   15%
Operations /   Processing for sanction for hiring of vehicles
Processes      (One week), Processing of applications
               departmental advances ( computer, car etc..) –
               10 days                                                     15%
Operations /
Processes      Compliance to Audit / Inspection / ISO etc..
               findings – one week , Reply to parliamentary
               questions (Immediate) and reply to RTI related
               requests within in the scheduled time.                      10%
               Local purchase & issue of stationary for Circle
               office (3 days on receipt of request) and
Operations /   organizing / arranging various office meetings (
Processes      2days)                                                      10%
               Overall performance including specific
Overall        assignments, if any (to be assessed by
performance    respective Controlling officer)                             10%
               Total                                                      100%
                         Performance Management System
                            JTO –General (Circle office)
                                   Scorecard

  Dimension                           KPI                           Weightage    Target

               Maintenance of Building, Electrical applicances
Operations /   (including Airconditioning), Fire alarm, lifts
Processes      etc..(Problems to be solved within 2 days)                  10%
               Processing for settlement of various bills like
               AMC / contract bills, electricity bills etc..(One
Operations /   week) and processing of OTA bills (staff) – One
Processes      week                                                        10%
Operations /   Processing service connections (Land line /
Processes      Mobile / broadband / GPRS), Staff quarters
               related activities - 1 week                                 10%
Operations /   Correspondance related to Union matters / staff
Processes      grievance cell activities – One week                        10%
Operations /   Maintenance of Asset / processing of
Processes      scrapping / disposal of life expired items. (Asset
               – immediate, Scrapping / life expired items –
               one week)                                                   15%
Operations /   Processing for sanction for hiring of vehicles
Processes      (One week), Processing of applications
               departmental advances ( computer, car etc..) –
               10 days                                                     15%
Operations /
Processes      Compliance to Audit / Inspection / ISO etc..
               findings – one week , Reply to parliamentary
               questions (Immediate) and reply to RTI related
               requests within in the scheduled time.                      10%
               Local purchase & issue of stationary for Circle
               office (3 days on receipt of request) and
Operations /   organizing / arranging various office meetings (
Processes      2days)                                                      10%
               Overall performance including specific
Overall        assignments, if any (to be assessed by
performance    respective Controlling officer)                             10%
               Total                                                      100%
                         Performance Management System
                              SDE –PR (Circle Office)
                                   Scorecard

   Dimension                         KPI                          Weightage    Target
Operations /
Processes      Public Relations activity –arranging for various
               meetings and co-ordination with officers ( stay
               & other arrangements) - 2 days                            15%
Operations /   Control of Inspection quarters (including timely
Processes      collection / remittance of fees)                          10%
Operations /   Fleet Management (including Vehicle
Processes      Maintenance for Deptl vehicles)                           20%
Operations /   Processing for sanction for hiring of vehicles
Processes      (One week)                                                10%
Operations /   Processing of MRS related activities (including
Processes      entering into agreements with hospitals) - 15
               days                                                      15%
               Processing of Nominations for Inservice /
               Foreign / other training (including mandatory
Employee       training for TBP) – 10 days on receipt of
Development    Training details from Training Centers.                   20%
               Overall performance including specific
Overall        assignments, if any (to be assessed by
performance    respective Controlling officer)                           10%
               Total                                                    100%
                            Performance Management System
               PS / PA to CGMM / GM HQ / GM (F) / GMMs / DGMs / VO /DEs
                                      Scorecard

   Dimension                               KPI                            Weightage   Target



Operations /      Dictation of various correspondences, typing and
Processes         releasing the same in time. (%)                             10%
Operations /      Attending incoming/ outgoing telephone calls
Processes         promptly. (%)                                               10%
Operations /
Processes         Keeping tour diary and important appointments               10%
                  Preparation of important documents of Controlling
Operations /      officer and forwarding the same to higher offices for
Processes         approval. (%)                                               10%
Operations /
Processes         Maintenance of file movement register                       10%
Operations /      Maintenance and upkeep of Annual Performance
Processes         Appraisal Report files                                      10%
Operations /      Preparation of Inspection Reports of inspection
Processes         conducted by controlling officer                            10%
Operations /      Maintenance of file containing general
Processes         correspondences of Confidential matters. (%)                10%
Operations /      Preparation / sending of various reports as per
Processes         schedule                                                    10%
                  Overall performance including specific assignments,
Overall           if any (to be assessed by respective Controlling
performance       officer)                                                    10%
Total                                                                        100%
                           Performance Management System
                                DE –Tech (circle office)
                                     Scorecard

            Dimension                             KPI                          Weightage   Target
                         Budget adherence (% actual spent vs
Financial                budgetted)                                                  10%
                         Compilation of Fixed assets, NP assets for the
                         Region, Processing of physical verification
                         certificates (One week), approval of Estimates
                         for capital works, consolidation of RE & BE as
Operations / Processes   per defined schedule                                        10%
                         Processing / approval for Fibre tapping request,
                         Fibre feasibility from field units for facilitating
                         hiring/leasing of dark fibres within stipulated
Operations / Processes   time                                                        10%

                         Processing / conveying decisions on requests
                         for procurement of materials, compilation of
                         requests from field units, HPC related activities
                         etc., processing of obsolete stores (including
Operations / Processes   write off if any)- as per scheduled time                    10%
                         Audit para – compliance, Technical Brief,
                         Preparation for various meetings (including
                         preparation of agenda / minutes), scheduled
Operations / Processes   reports / correspondence with BSNL CO                       10%

                         Node failures – analysis , Backbone Links
                         failures analysis, MPLS VPN circuits – problems
Operations / Processes   & analysis - action taken by circle office.                 15%
                         MPLS Planning activities – based on planning
                         inputs from CNP Cell, BSNL CO –
Operations / Processes   correspondence with field units / BSNL CO.                  15%
                         Raising / scrutiny of various bills as per
                         schedule (including AMC, O & M & other
                         recurrent activities) for further forwarding to
Operations / Processes   Accounts for settlement                                     10%
                         Overall performance including specific
                         assignments, if any (to be assessed by
Overall performance      respective Controlling officer)                             10%
                         Total                                                      100%
                           Performance Management System
                             SDE –MPLS - I (Circle office)
                                     Scorecard

              Dimension                                 KPI
                          MPLS Monthly Reports to BSNL CO viz Backbone links &
                          Node Failures (within 3 days- every month on receipt of
Operations / Processes    the details from MPLS NOC, BG)
                          Node failures – analysis & action taken by circle office (on
                          receipt of the details of Node failures from MPLS NOC, BG
Operations / Processes    – action within one week every month)
                          Number of cases of traffic threshold reached for which
                          augmentation / rearrangement requested by field units vis-
                          a – vis action carried out for the same ( action to be taken
Operations / Processes    in two days).

                          MPLS VPN Circuits – analysis & action taken by Circle
                          office (5 days- On receipt of the Circle wise / Node wise
Operations / Processes    failure details every month)
                          MPLS backbone Links uptime < 90% - action taken by
                          circle office (including edge routers) – within a week of
Operations / Processes    receipt of the report from MPLS NOC, BG.

                          MPLS Planning activities – based on planning inputs from
Operations / Processes    CNP Cell, BSNL CO – (action to be taken within a week).
                          Compliance to Audit / Inspection / ISO etc , findings – one
Operations / Processes    week on receipt of the same.
                          Overall performance including specific assignments, if any
Overall performance       (to be assessed by respective Controlling officer)
                          Total
Weightage   Target


     10%


     10%




     15%




     15%


     15%


      15%

     10%

     10%
    100%
                                          Performance Management System
                                            SDE –MPLS - II (Circle office)
                                                    Scorecard

  Dimension                                       KPI                                      Weightage    Target
Operations /   MLLN weekly / Monthly Reports to BSNL CO (action to be taken within
Processes      2 days on receipt of the same from MLLN NOC, BG)                                   15%
Operations /   MLLN AMC Bills processing & sending to Finance – within a week of
Processes      receipt of the same from field units.                                              20%
               MPLS O & M, AMC bills (M/s HCL & M/s ITI) - processing & sending to
               Finance and conveying the approval / seeking clarifications to MPLS
Operations /   NOC/ DGM Mtce for further action – 15 days from the date of receipt of
Processes      the bills to Circle office..                                                       15%

                MLLN AMC Bills- processing & sending to Finance and conveying the
Operations /   approval / seeking clarifications to MPLS NOC/ DGM Mtce for further
Processes      action – 15 days from the date of receipt of the bills to Circle office..          15%
               GPMS / IPMS Activities – Co-ordination with field units / BSNL CO and
Operations /   preparation / sending of various reports. (Every Half yearly reports to
Processes      BSNL CO – One month on completion of the Half Year.                                15%
Operations /   Compliance to Audit / Inspection / ISO etc , findings – one week on
Processes      receipt of the same.                                                               10%
Overall        Overall performance including specific assignments, if any (to be
performance    assessed by respective Controlling officer)                                        10%
               Total                                                                             100%
                                     Performance Management System
                                        SDE –Tech - I (circle office)
                                               Scorecard

      Dimension                                      KPI                               Weightage   Target
                       Processing received letters of general nature, Correspondence
                       with Corporate Office and preparation of various statements. (3
Operations / Processes days)                                                                 10%
                       Gathering information pertaining to CGMM conference, HOCC
                       meeting & preparation of agenda points & conveying the
Operations / Processes agenda points (One week)                                              15%
                       Compilation of Compliance report on CGMM conference,
Operations / Processes HOCC meetings ( One week)                                             10%

Operations / Processes Preparation of Technical Brief for various occasions (2 days)       10%
                       Processing requests for formation of outdoor sub divisions like
                       procurement of materials, compilation of requests from field
                       units, HPC related activities etc.. (within the time limit of one
Operations / Processes week)                                                               15%

                       Processing of various bills like KU Band equipment bills, hiring
                       of Transponders Bills, bills in respect of BLCS cables & raising
Operations / Processes of bills to other operators etc.. ( One week)                        15%
                       Scrutinizing the bills on capital works and forwarding to Accts
Operations / Processes section (3 days)                                                     15%
                       Overall performance including specific assignments, if any (to
Overall performance    be assessed by respective Controlling officer)                       10%
                       Total                                                               100%
                                   Performance Management System
                                     SDE –Tech - II (Circle office)
                                             Scorecard

  Dimension                                   KPI                                       Weightage   Target
Operations /   Processing Fibre tapping request, conveying Sanction for fiber
Processes      tapping (10 days)                                                             15%
Operations /
Processes      Processing of monthly DO letters from Field units (5 days)                    15%
Operations /   Collecting Fibre feasibility from field units for hiring dark fibres &
Processes      subsequent action ( 3 days)                                                   15%
Operations /
Processes      Compliance to audit para ( 3 days)                                            15%
Operations /   Processing the obsolete stores for scraping ( including Write off of
Processes      materials ) & conveying approval ( One week)                                  15%
Operations /
Processes      Preparation of Technical Brief for various occasions ( 3 days)                15%
Overall        Overall performance including specific assignments, if any (to be
performance    assessed by respective Controlling officer)                                   10%
               Total                                                                        100%
                                 Performance Management System
                                   SDE –Tech - III (Circle office)
                                           Scorecard

  Dimension                                      KPI                               Weightage   Target
Operations /   Compilation of Fixed assets for the Region, Processing of
Processes      physical verification certificates, (One week)                            15%
Operations /
Processes      Compilation of NP assets for the Region (One week)                        15%
               Attending to Inverters / engine alternator, arrangement for
Operations /   meetings, maintenance of battery , SMPS power plant, EPAX,
Processes      STM-1 - Problems to be attended within 2 days                             15%
Operations /
Processes      Consolidating R.E B.E of STR (14 days)                                    15%
               Maintenance of Circle office Building like maintenance of
Operations /   Conference Hall / computers / projectors / sound system. – one
Processes      day                                                                       15%
Operations /
Processes      Local purchase of materials (2 days from placement of request)            15%
Overall        Overall performance including specific assignments, if any (to be
performance    assessed by respective Controlling officer)                               10%
               Total                                                                    100%
                               Performance Management System
                                    SDE –MM (Circle office)
                                         Scorecard

   Dimension                            KPI                          Weightage    Target
Operations /   HPC approval and Tender Document preparation &               10%
Processes      vetting (15 days)
Operations /   NIT activities (1 week)                                      10%
Processes
Operations /   Tender open activity       (4 days) & Tender                 10%
Processes      evaluation activity ( one month)
Operations /   Tender Financial activity including finalisation of          10%
Processes      tender ( 3 weeks)
Operations /   Preparation of APO/vetting/placement ( 1 week)               10%
Processes
Operations /   Preparation of PO/vetting/placement ( 1 week)                10%
Processes
Operations /   Processing of Bid security , Performance Bank
Processes      Guarantee , Taken over certificate, No claim
               certificate - all activity each One week and
               Remittance of DD (same day) etc..
                                                                            10%
Operations /   Purchase contracts , Quarterly Check of stores
Processes      Reports (One week)                                           10%
Operations /   Correspondence with MM Cell & Telecom Factory (
Processes      One week)                                                    10%
Overall        Overall performance including specific
performance    assignments, if any (to be assessed by
               respective Controlling officer)                              10%
               Total                                                       100%
                          Performance Management System
                              AGM –Legal (Circle office)
                                    Scorecard

   Dimension                      KPI                                   Weightage    Target
               Budget adherence (% actual spent vs
Financial      budgetted)                                                      10%
Operations /   Overall monitoring of pending court cases pertaining           10%
Processes      to STR
               [ Target 3 days]
Operations /   Attending to hearings on cases related to Region               10%
Processes
               [Target 2 days]
Operations /   Correspondence to get parawise comments                         5%
Processes
               [Target 2 days]
Operations /   Finalising reply statements on receipt of parawise             10%
Processes      comments
               in consultation with Advocate
               [Target 3 days]
Operations /   Legal opinion on judgments                                     10%
Processes      delivered and action thereof
               [Target 3 days]
Operations /   Compilation of information on pending cases and                 5%
Processes      Submission of statements and Periodical Review of
               Pending cases
               [Target 4 days]
Operations /   Endorsing Orders / Rulings / Guidelines to                     10%
Processes      subordinate offices and Obtaining of legal opinion for
               other sections from Min. of Law/ BSNL Advocates

               [Target 3 days]
Operations /   Pursuing of cases in respect of vehicle accidents,              5%
Processes      dishonour of cheques etc.,
               [Target 2 days]
Operations /   Compliance to requests on RTI etc..                            10%
Processes      [Target 2 days]
Operations /   Nomination of Advocates from BSNL Panel for                     5%
Processes      defending the case
               [Target 2 days]
Overall        Overall performance including specific                         10%
Performance    assignments, if any (to be assessed by
               respective Controlling officer)
               Total                                                         100%
                          Performance Management System
                              SDE–Legal (Circle office)
                                    Scorecard

   Dimension                            KPI                             Weightage   Remarks
Operations /   Attending to hearings on cases related to Region           10%
Processes
               [Target 3 days]
Operations /   Attending to hearings on cases related to Region           10%
Processes
               [Target 2 days]
Operations /   Correspondence to get parawise comments                    5%
Processes
               [Target 2 days]
Operations /   Finalising reply statements on receipt of parawise         15%
Processes      comments
               in consultation with Advocate
               [Target 3 days]
Operations /   Legal opinion on judgments                                 10%
Processes      delivered and action thereof
               [Target 3 days]
Operations /   Compilation of information on pending cases and            10%
Processes      Submission of statements and Periodical Review of
               Pending cases
               [Target 4 days]
Operations /   Endorsing Orders / Rulings / Guidelines to                 10%
Processes      subordinate offices and Obtaining of legal opinion for
               other sections from Min. of Law/ BSNL Advocates

               [Target 3 days]
Operations /   Pursuing of cases in respect of vehicle accidents,         5%
Processes      dishonour of cheques etc.,
               [Target 2 days]
Operations /   Compliance to requests on RTI                              10%
Processes      [Target 2 days]
Operations /   Nomination of Advocates from BSNL Panel for                5%
Processes      defending the case
               [Target 2 days]
Overall        Overall performance including specific                     10%
Performance    assignments, if any (to be assessed by
               respective Controlling officer)
               Total                                                     100%
                          Performance Management System
                           SDE –NWP - Plg I (Circle office)
                                    Scorecard

   Dimension                            KPI                              Weightage    Target
Operations /   Planning of OFC routes & DWDM / STM systems
Processes      (10 days)                                                        15%
Operations /   Detailed study of Circle Requirements (Both BSNL &
Processes      Leased) ( 10 days)                                                5%
Operations /   Rearrangement of Existing Systems & Diversion of
Processes      systems rendered spare to the needy routes to meet               10%
               the demands ( 8 days)
Operations /   Issue of allocation from Cable Landing Stations of
Processes      International Bandwidth providers to IGW NIB                     10%
               Routers.
Operations /   Proposals for loading the systems & loading details
Processes      of all Systems ( 5 days)                                         10%
Operations /   Issue of alln of system / traffic of Higher
Processes      bandwidths (Both BSNL & Leased) - 2 days                         10%
Operations /   Preparation of brief for RTPC Meeting based on the
Processes      requirements received from the territorial circle/ Mtce
               Region & Preparation of RTPC Minutes ( 20 days)                  10%

Operations /   Co-ordination with Project wing
Processes      (Meetings,Planning,Insatallation/Commissioning/Spa               10%
               res - 15 days
Operations /   Preparation of brief for South Zone meeting / Circle
Processes      Board Meeting/ GSM meeting / Inter Region meeting
               / IAF - co-ordination Meeting, etc. - 10 days                     5%

Operations /   Preparing reply for the BSNL Hqrs letter regarding
Processes      Equip allotment/ confg of equpts - 5 days.                        5%
Overall        Overall performance including specific
performance    assignments, if any (to be assessed by
               respective Controlling officer)                                  10%
               Total                                                           100%
                          Performance Management System
                           SDE –NWP - Plg II (Circle office)
                                    Scorecard

   Dimension                            KPI                              Weightage    Target
Operations /   Rearrangement of Existing Systems & Diversion of
Processes      systems rendered spare to the needy routes to meet               15%
               the demands - 8 days
Operations /   Proposals for loading the systems & loading details
Processes      of all Systems - 5 days                                          10%
Operations /   Issue of alln of system / traffic of Higher
Processes      bandwidths (Both BSNL & Leased) - 2 days                         10%
Operations /   Issue of allocation for the CMTS/WLL/CDR/TAX
Processes      after getting approval from the circle office - 4 days           10%
Operations /   Grouping the pending cases/ new demand and
Processes      forwarding the requirements to circle /GMMs for their             5%
               comments - 4 days
Operations /   Assisting in preparing brief for RTPC based on the
Processes      requirements received from the territorial circle/ Mtce
               Region & Preparation of RTPC Minutes - 20 days                   10%

Operations /   New / Augmentation of media for MLLN network
Processes      &VPN network - 3 days                                             5%
Operations /   Issue of Alln for ILD Bandwidth, Issue of allocation
Processes      for KU-band related circuits - 2 days                            10%
Operations /   Creation of Functional units & elements - 1 day
Processes                                                                       10%
Operations /   Preparing reply for BSNL CO / GMM STR/Circles
Processes      letters, Attending meetings called by Projects /                  5%
               Circles - 2 days
Overall        Overall performance including specific
performance    assignments, if any (to be assessed by
               respective Controlling officer)                                  10%
               Total                                                           100%
                          Performance Management System
                          SDE –NWP - (Circle) - Circle office
                                    Scorecard

   Dimension                           KPI                              Weightage    Target
Operations /   Issue of allocation for the CMTS after getting
Processes      approval from the circle office - 3 days                        10%
Operations /   Issue of allocation for the WLL streams after getting
Processes      approval from the circle office - 3 days.                       10%
Operations /   Issue of allocation for the MLLN/VPN, BBSN, PMUX,
Processes      INTERNET, DSOFT, CDR streams after getting                      10%
               approval from circle office - 3 days.
Operations /   Issue of allocation for TAX /Local
Processes      Exchanges/SSTP/MNP - 3 days                                     10%
Operations /   Issue of allocation/withdrawal for temporary streams -
Processes      1 day                                                           10%
Operations /   Issue of allocations for VVIP Hotline circuits: ( 2
Processes      days)                                                           10%
Operations /   Issue of revised allocation ( 2 days)
Processes                                                                       5%
Operations /   Creation of Functional units & elements - 1 day
Processes                                                                      10%
Operations /   Analysing the spare bandwidth and informing the
Processes      planning wing for future demands.                                5%
Operations /   Updation of OFC route maps (Route KM/ Cable
Processes      routes) quarterly on receipt of reports from                    10%
               Subregions - 15 days.
Overall        Overall performance including specific
performance    assignments, if any (to be assessed by
               respective Controlling officer)                                 10%
               Total                                                          100%
                          Performance Management System
                         SDE –NWP - (Leased) - Circle office
                                    Scorecard

   Dimension                            KPI                              Weightage    Target
Operations /   Issue of allocation for leased circuits of all
Processes      bandwidths on receipt of Final Advice notes.                     15%
Operations /   New / Augmentation of media for MLLN/VPN
Processes      network, Issue of allocation for KU-band related                  5%
               circuits - 2 days
Operations /   Temporary circuits for AIR / Television networks /
Processes      test purposes of various leased parties / VVIP visits -          10%
               1 day
Operations /   Issue of feasibility for Provisional Advice notes in
Processes      TVARIT                                                            5%
Operations /   Issue of revised allocation - 2 days
Processes                                                                        5%
Operations /   Issue of allocation for the final advice notes in
Processes      TVARIT package - 2 days                                          10%
Operations /   Issue of closure of leased circuits on receipt of
Processes      closure advice notes - 3 days                                    10%
Operations /   Preparing reply for the BSNL Hqrs letter regarding
Processes      any leased queries / New networks coming up - 2                  10%
               days
Operations /   Creation of Functional units & elements - 1 day
Processes                                                                       10%
Operations /   Attending meetings called by Circles / CITD in
Processes      respect of new leased networks - 2 days                          10%
Overall        Overall performance including specific
performance    assignments, if any (to be assessed by
               respective Controlling officer)                                  10%
               Total                                                           100%
                          Performance Management System
                         SDE –NWP - (General) - Circle office
                                    Scorecard

   Dimension                            KPI                              Weightage    Target
Operations /   General Administration,Maintenance of CRs,Local
Processes      purchase, Accounts,Audit & Statements - 3 days                   15%
Operations /   Maintenance of Office Files,Personel files,Personnel
Processes      claims, Leave, Receiving Fax,Distribution of Letters,
               Uploading letters, O/G Fax, Mail, Despatch etc - 2               10%
               days
Operations /   Maintenance of Office equipments - 3 days
Processes                                                                       10%
Operations /   Maintenance of Computers and Network - 3 days
Processes                                                                       15%
Operations /   Compilation of AR-21 on receipt of reports from all
Processes      units - 15 days                                                  10%
Operations /   Issue of allocation for Inter Region / Issue of revised
Processes      allocation - 3 days                                              15%
Operations /   Creation of Functional units & elements for
Processes      Netplanner & OFCnet - 1 day                                      15%
Overall        Overall performance including specific
performance    assignments, if any (to be assessed by
               respective Controlling officer)                                  10%
               Total                                                           100%
                          Performance Management System
                          JTO –NWP - (Circle) - Circle office
                                    Scorecard

   Dimension                           KPI                              Weightage    Target
Operations /   Issue of allocation for the CMTS after getting
Processes      approval from the circle office - 3 days                        10%
Operations /   Issue of allocation for the WLL streams after getting
Processes      approval from the circle office - 3 days.                       10%
Operations /   Issue of allocation for the MLLN/VPN, BBSN, PMUX,
Processes      INTERNET, DSOFT, CDR streams after getting                      10%
               approval from circle office - 3 days.
Operations /   Issue of allocation for TAX /Local
Processes      Exchanges/SSTP/MNP - 3 days                                     10%
Operations /   Issue of allocation/withdrawal for temporary streams -
Processes      1 day                                                           10%
Operations /   Issue of allocations for VVIP Hotline circuits - 2
Processes      days.                                                           10%
Operations /   Issue of revised allocation - 2 days
Processes                                                                       5%
Operations /   Creation of Functional units & elements - 1 day
Processes                                                                      10%
Operations /   Analysing the spare bandwidth and informing the
Processes      planning wing for future demands - 1 day.                        5%
Operations /   Updation of OFC route maps (Route KM/ Cable
Processes      routes) quarterly on receipt of reports from                    10%
               Subregions - 15 days.
Overall        Overall performance including specific
performance    assignments, if any (to be assessed by
               respective Controlling officer)                                 10%
               Total                                                          100%
                          Performance Management System
                               DE –NWP (Circle office)
                                    Scorecard

   Dimension                      KPI                                  Weightage    Target
Finance        Budget adherence (% actual spent vs                           10%
               budgetted)
Operations /   General Administration,Writing of APARs,
Processes      Maintenance of CRs, Accounts, Audit & Statements               10%
Operations /   Processing received letters of general nature
Processes                                                                      5%
Operations /   Issue of allocation & re-allocation for all bandwidth
Processes      on receipt of request                                           5%
Operations /   Planning of systems on receipt of
Processes      information/demand                                             10%
Operations /   Rearrangement of Existing Systems & Diversion of
Processes      systems rendered spare to the needy routes to meet             10%
               the demands
Operations /   Issue of allocation for VVIP visits
Processes                                                                      5%
Operations /   Preparation of AR-21
Processes                                                                     10%
Operations /   Preparation of brief for the RTPC & Release of
Processes      minutes of RTPC meeting                                        10%
Operations /   Creation of Functional units & elements for
Processes      Netplanner & OFCnet                                             5%
Operations /   Preparing reply for BSNL CO / GMM STR/Circles
Processes      letters, Attending meetings called by Projects /               10%
               Circles
Overall        Overall performance including specific
performance    assignments, if any (to be assessed by
               respective Controlling officer)                                10%
               Total                                                         100%
                                 Performance Management System
                                       DE –FC (Circle office)
                                            Scorecard

   Dimension                      KPI                                   Weightage    Target
Finance        Budget adherence (% actual spent vs                             10%
               budgetted)
Operations /   Coordinating for RNMC connectivity with all EMS                  5%
Processes      locations in STR and installation and updation of
               client softwares of various EMSs .
Operations /   Coordination with the Field units and NMCs for                   5%
Processes      proper updation in FMS
Operations /   Analysis of interruptions of DWDM routes, STM 16                10%
Processes      links,MPLS core links, IGW links and Leased
               customer links and coordinating with the field units
               for reducing the downtime
Operations /   Liasoning with software developers and NMCs for                 10%
Processes      improvement and effective utilization of FMS
               software package.
Operations /   Coordinating with the field units for establishing and          10%
Processes      maintenace of accessibilty of systems to
               EMS/RNMC .
Operations /   Analysis of repeat faults & providing inputs for                10%
Processes      Network improvement
Operations /   Reports on MIS and O&M.                                         10%
Processes
Operations /   Coordinating for day today maintenace expenditure               10%
Processes      account and AR21.
Operations /   Coordinating for Power shut down and recovery of                10%
Processes      Cable damages charges due to Private Telecom
               Service Providers with CGMM & IFA of all 4 circles

Overall        Overall performance including specific                          10%
Performance    assignments, if any (to be assessed by
               respective Controlling officer)
               Total                                                          100%
                          Performance Management System
                          SDE – FC MIS/RNMC (Circle office)
                                    Scorecard

   Dimension                            KPI                            Weightage   Target
Operations /   Compilation of Specific and Important events
Processes      Monthly report for submission to HQ                           10%
Operations /   Compilation of of Monthly MIS report for
Processes      submissionto HQ                                               10%
Operations /   Compilation of RKM STATUS Monthly report and
Processes      special reports if any for submission to HQ                   10%
Operations /   Compilation of Quarterly Data Bank report every
Processes      quarter to CGMM and SEP ending & MAR ending for
               submission to HQ                                              10%
Operations /   Maintaining asset particulars of Division
Processes                                                                    10%
Operations /   Issuing circulars during election, opening of Control
Processes      room, budget monsoon, Satillite launching etc
                                                                              5%
Operations /   Preparation of AR-21graphs for the entire year for
Processes      MIS parameters                                                10%
Operations /   Preparation and Processing the recovery of Cable
Processes      damages charges due to Private Telecom Service
               Providers with CGMM & IFA of all 4 circles
                                                                             10%
Operations /   Maintenance of QMS forms pertaining to Division
Processes                                                                    10%
Operations /   Procurement and maintenance of Gadgets and
Processes      peripherals in FC/RNMC unit by following
               administrative and financial procedures.                       5%
Overall        Overall performance including specific                        10%
Performance    assignments, if any (to be assessed by
               respective Controlling officer)
               Total                                                        100%
                               Performance Management System
                                  SDE –RNMC (Circle office)
                                         Scorecard

          Dimension                                 KPI                             Weightage   Target
Operations / Processes   Ensuring RNMC connectivity with all EMS locations in
                         STR and installation and updation of client softwares of         10%
                         various EMSs .
Operations / Processes   Reporting of failures to DGM/GMM (%)                              5%

                         Routing directions /guidance to field units during
Operations / Processes   cable fault/system failures wherever applicable(%)               10%

                         Reporting of cable cuts and failures on
                         Systems/routes to the concerned NMCs / field units
Operations / Processes   and taking follow up action at regular intervals. (%)            10%
Operations / Processes   Monitoring/reporting Status of MPLS Links (%)                    10%
                         Monitoring of timely booking / closure of Fault
Operations / Processes   dockets and updation in FMS (%) & followup                       10%
                         Processing of Power shut down requests from Sub
Operations / Processes   Regions and monitoring the PSDs (%)                              10%

                         Availability of Nodes in EMS & ensuring connectivity
Operations / Processes   of new systems / clients etc.. in EMS (%)                        10%
Operations / Processes   Analysis of repeat faults & providing inputs for Network
                         improvement                                                      10%
Operations / Processes   Generation of various reports to CGM / GMs &
                         compilation of Operation and Maintenance report to be
                         submitted to BSNLCO                                               5%
                         Overall performance including specific
                         assignments, if any (to be assessed by respective
Overall Performance      Controlling officer)                                             10%
                         Total                                                          100%
                               Performance Management System
                                  JTO –RNMC (Circle office)
                                         Scorecard

          Dimension                                 KPI                             Weightage   Target
Operations / Processes   Ensuring RNMC connectivity with all EMS locations in
                         STR and installation and updation of client softwares of         10%
                         various EMSs .
Operations / Processes   Reporting of failures to DGM/GMM (%)                              5%

                         Routing directions /guidance to field units during
Operations / Processes   cable fault/system failures wherever applicable(%)               10%

                         Reporting of cable cuts and failures on
                         Systems/routes to the concerned NMCs / field units
Operations / Processes   and taking follow up action at regular intervals. (%)            10%
Operations / Processes   Monitoring/reporting Status of MPLS Links (%)                    10%
                         Monitoring of timely booking / closure of Fault
Operations / Processes   dockets and updation in FMS (%) & followup                       10%
                         Processing of Power shut down requests from Sub
Operations / Processes   Regions and monitoring the PSDs (%)                              10%

                         Availability of Nodes in EMS & ensuring connectivity
Operations / Processes   of new systems / clients etc.. in EMS (%)                        10%
Operations / Processes   Analysis of repeat faults & providing inputs for Network
                         improvement                                                      10%
Operations / Processes   Generation of various reports to CGM / GMs &
                         compilation of Operation and Maintenance report to be
                         submitted to BSNLCO                                               5%
                         Overall performance including specific
                         assignments, if any (to be assessed by respective
Overall Performance      Controlling officer)                                             10%
                         Total                                                          100%
                          Performance Management System
                                   DE –Computer
                                    Scorecard

   Dimension                      KPI                                 Weightage    Target
Finance        Budget adherence (% actual spent vs                          10%
               budgetted)
Operations /   Maintenance of STR Network - STR WAN and other               10%
Processes      connectivity with NIB ,MPLS and CDR (ERP)
               Network
Operations /   Maintenance of IBM and HP Servers and PCs                     5%
Processes
Operations /   Coordination with Field units for collecting                 10%
Processes      requirements / modifictions for developing Software
               Packages. Conducting coordination meeting with
               software developers and field units.

Operations /   Incharge of Software Developers Team for                     20%
Processes      developing, testing and implementing Software
               Packages (QMSnet, Netplanner, FMS, OFCnet).
Operations /   Global Administrator for QMSnet                              10%
Processes
Operations /   Purchase of Hardware ( PCs and Network Elements               5%
Processes      and Software)
Operations /   Updation of data in STR Intranet and Internet Portal          5%
Processes
Operations /   Ensuring updation of data in all STR packages                 5%
Processes
Operations /   Collecting Technical Data for ERP implementation in          10%
Processes      STR
Overall        Overall performance including specific                       10%
Performance    assignments, if any (to be assessed by
               respective Controlling officer)
               Total                                                        100%
                           Performance Management System
                               SDE –Computer Networks
                                     Scorecard

   Dimension                      KPI                               Weightage   Target
Finance        Budget adherence (% actual spent vs                        10%
               budgetted)
Operations /   Installation, Maintenance and Fault Restoration of         15%
Processes      lotus servers at Computer centre and at all DGMs
               locations
Operations /   Maintenance and Fault restoration of STR Network           20%
Processes
Operations /   Fault Restoration of 2mb /FE connectivity with NIB         10%
Processes      for internet connectivity, MPLS connectrivity and
               CDR ChTD for ERP
Operations /   Coordination and drawing specification for                 10%
Processes      procurement of N/w Elements ,Hardware & software
               after Administrative approval.
Operations /   Installation, Maintenance and Fault Restoration of         15%
Processes      HP servers at Computer centre used for hosting all
               STR applications
Operations /   Maintenance of NECTAR server                                5%
Processes
Operations /   Maintenance of STR Internet and Intranet Server             5%
Processes
Overall        Overall performance including specific                     10%
Performance    assignments, if any (to be assessed by
               respective Controlling officer)
               Total                                                     100%
                            Performance Management System
                          SDE –Computer (Software Development)
                                      Scorecard

   Dimension                      KPI                                 Weightage   Target
Finance        Budget adherence (% actual spent vs                          10%
               budgetted)
Operations /   Design and Development of software for various               30%
Processes      applications
Operations /   Coordination with Field units for collecting                 20%
Processes      requirements / modifications for developing
               Software Packages
Operations /   Modifications / suggestions incorporated in software         10%
Processes      packages
Operations /   Preparing documentation for the software                     20%
Processes      package/module developed.(Source code with built
               in logic)
Overall        Overall performance including specific                       10%
Performace     assignments, if any (to be assessed by
               respective Controlling officer)
               Total                                                       100%
                           Performance Management System
                                SDE –Computer (Genl)
                                     Scorecard

   Dimension                      KPI                                 Weightage   Target
Finance        Budget adherence (% actual spent vs                          10%
               budgetted)
Operations /   Updation of Data in STR Intranet and Internet Portal         15%
Processes
Operations /   Publishing NIT documents                                     10%
Processes
Operations /   Preparation of Estimates / Monthly Statements                15%
Processes
Operations /   Purchase of PC’s and Peripherals for STR Units -             10%
Processes      Consolidation of Requirements from Field Units after
               Administrative Approval
Operations /   Maintenance of AC                                            10%
Processes
Operations /   Maintenance of UPS                                           10%
Processes
Operations /   General upkeep of Computer centre and                        10%
Processes      Maintenance of ace-2 accounts
Overall        Overall performance including specific                       10%
Performance    assignments, if any (to be assessed by
               respective Controlling officer)
               Total                                                       100%
                            Performance Management System
                            SDE –Computer - II (Circle office)
                                      Scorecard

   Dimension                      KPI                                    Weightage   Target
Finance        Budget adherence (% actual spent vs                             10%
               budgetted)
Operations /   Collection of PM Module data from field units for               15%
Processes      ERP
Operations /   Updation of ERP Data as per the the HCL                         15%
Processes      requirements and coordinating with HCL
Operations /   Maintenance of NECTAR software and solving day                  10%
Processes      to day problems of TAX Exchanges related to
               Nectar.
Operations /   Testing of QMS forms                                            10%
Processes
Operations /   Coordinating with SSMs for Location manager                     10%
Processes      updation
Operations /   Coordinating with Field units for inputting data in the         10%
Processes      QMSnet
Operations /   Updation of Data in BSNL Intranet and NIT                       10%
Processes      publication
Overall        Overall performance including specific                          10%
Performance    assignments, if any (to be assessed by
               respective Controlling officer)
               Total                                                          100%
                           Performance Management System
                                 SDE –Computer - ERP
                                      Scorecard

   Dimension                      KPI                                Weightage   Target
Finance        Budget adherence (% actual spent vs                         10%
               budgetted)
Operations /   Collection of ERP data for IT Equipment in STR by           10%
Processes      coordinating with all Sub Regions & CGM office

Operations /   Collection of ERP data for Electrical Equipment in          10%
Processes      STR by coordinating with all Sub Regions & CGM
               office
Operations /   Collection of ERP data for Civil Infra Equipment in         10%
Processes      STR by coordinating with all Sub Regions & CGM
               office
Operations /   Collection of other ERP data for PM module STR by           10%
Processes      coordinating with all Sub Regions & CGM office.

Operations /   Processing and correcting the data of all                   20%
Processes      equipments as per the template circulated by HCL
               through Email correspondences with HCL Team.

Operations /   Coordinating between Sub Regions and HCL for                20%
Processes      implementation of ERP in STR.
Overall        Overall performance including specific                      10%
Performance    assignments, if any (to be assessed by
               respective Controlling officer)
               Total                                                      100%
                           Performance Management System
                            SDE –Computer - I (Circle office)
                                     Scorecard

   Dimension                      KPI                                  Weightage   Target
Finance        Budget adherence (% actual spent vs                           10%
               budgetted)
Operations /   Attending to computer Hardware faults with in 3 days          20%
Processes      in the case of Mother Board and SMPS in 2 days
               AND memory chip with in a day
Operations /   Loading of O/S for New PC and reloading of O/s for            15%
Processes      existing PC in case of O/s crash etc., and loading of
               other utility S/W with in a day
Operations /   Attending to Network problem and connecting PC to             15%
Processes      N/w with in a day
Operations /   Attending to Printer faults and other gadgets with in         10%
Processes      a day
Operations /   Routine maintenance of Computers ,N/w and other               20%
Processes      peripherals like printer and scanner and record
               maintenance of IT related equipments
Overall        Overall performance including specific                        10%
Performance    assignments, if any (to be assessed by
               respective Controlling officer)
               Total                                                        100%
                            Performance Management System
                             JTO–Computer - I (Circle office)
                                      Scorecard

   Dimension                             KPI                              Weightage   Target
Operations /   Design and Development of in house Software                  30%
Processes      packages
Operations /   Coordination with Field units for the software               15%
Processes      implementation and Maintenance
Operations /   Customisation/Modification of sotware based on               15%
Processes      user requirement
Operations /   Maintnance of intranet(strhq) / internet(str.bsnl.co.in)     10%
Processes      web sites
Operations /   scheduling of backup and taking backup for all               5%
Processes      sotware packages
Operations /   Database Maintenance of all sotware packages                 5%
Processes
Operations /   Maintenance of databse /application servers                  5%
Processes
Operations /   Maintenance of network /network elements                     5%
Processes
Overall        Overall performance including specific                       10%
Performance    assignments, if any (to be assessed by
               respective Controlling officer)
               Total                                                           100%
                           Performance Management System
                           JTO –Computer - II (Circle office)
                                     Scorecard

   Dimension                           KPI                            Weightage   Target
Operations /   Installation, Maintenance and Fault Restoration of           20%
Processes      lotus servers at Computer centre and at all DGMs
               locations
Operations /   Maintenance and Fault restoration of STR Network             10%
Processes
Operations /   Maintenance of NECTAR Server/Taken Over the                  30%
Processes      Nectar Admistrator Work
Operations /   Modifications / suggestions incorporated in software         10%
Processes      packages
Operations /   Updation of Data/Uploadind of tenders in STR                 10%
Processes      Intranet and Internet Portal
Operations /   Installiing Packages/OS in Servers at Computer               10%
Processes      Centre
Overall        Overall performance including specific                       10%
Performance    assignments, if any (to be assessed by
               respective Controlling officer)
               Total                                                       100%
                             Performance Management System
                             JTO –Computer - III (Circle office)
                                       Scorecard

   Dimension                           KPI                            Weightage   Target
Operations /   Developement of application modules in software
Processes      packagess                                                65%
Operations /   Assigns username and passwords within his/her
Processes      jurisdiction for all the software packages.
                                                                        2%
Operations /   Ensures proper implementation of software
Processes      packages in the field and updation of data by the
               field units.                                             4%
Operations /   Coordinates for proper validation of software
Processes      packages in consultation with the software
               development teams.                                       4%
Operations /   Reports deficiencies in the systems requirements,
Processes      both in software and hardware.                           2%
Operations /   Ensures proper working of intranet portals of
Processes      respective areas and updates the same from time to
               time.                                                    2%
Operations /   Takes care of the STR network and “Lotusnotes
Processes      Server” in their jurisdiction in consultation with
               Computer centre, Chennai.                                2%
Operations /   Preparation and updation of OFC Maps with proper
Processes      hyperlinks to various software packages like OFC
               Net, Netplanner, Assetnet and QMSnet, Fault
               Management, etc.                                         2%
Operations /   Creates the functional units and mapping of users to
Processes      respective functional units in “Location manager”.
                                                                        2%
Operations /   Assists DGM Computer for implementing ERP in
Processes      STR                                                      5%
Overall        Overall performance including specific
Performance    assignments, if any (to be assessed by
               respective Controlling officer)                         10%
               Total                                                   100%
                             Performance Management System
                                 AO –Budget (Circle office)
                                       Scorecard

   Dimension                           KPI                      Weightage    Target
Financial      Weekly fund authorisation to New Delhi                  15%
Financial      Collection of fund request from sub region and          10%
               distribution of funds to sub regions
Financial      Settlement of monthly interest claim with Bank           5%
Financial      Monthly trial balance to CAI on time                    15%
Financial      Monthly statement of WE statement to ND                 10%
Financial      RE-BE for WE and Capital to ND                          10%
Financial      Quarterly IFA report                                    10%
Financial      Monthly BRS and other statements to ND                  10%
Financial      Review of expenditure under WE/Capital                   5%
Financial      Overall performance including specific                  10%
               assignments, if any (to be assessed by
               respective Controlling officer)
               Total                                                  100%
                              Performance Management System
                                   AO –CA - I (Circle office)
                                        Scorecard

   Dimension                            KPI                             Weightage    Target
Financial      Closure of annual accounts -closure of accounts                 15%
               in the schedulestime
Financial      Audit -completion of Interal Audit, certificate Audit,          15%
               Tax Audit, Cost Audit Half margins
Financial      C&AG Audit -settelemet of provsional comments                   15%

Financial      Monthly consolidation- consolidation of Trial                    5%
               Balance in time and sent to corporate office
Financial      Finance & Accounts -Disposal of files relating to                5%
               Financial matters
Financial      Licence Fee- compilation of AGR for each                         5%
               quarter and payment
Financial      DOT Payment -payment of WPC/Licence fee to                       5%
               DOT Cell for KU Band
Financial      Inter/Intra circle remittance -settelement of                   10%
               Inward ATDs
Financial      Returns -submission of Monthly[CENVAT], Quarterly               10%
               Returns [IFA], etc. on time
Financial      TDS Certificates -Submission of TDS certificates to              5%
               HQ
Overall        Overall performance including specific
Performance    assignments, if any (to be assessed by
               respective Controlling officer)                                 10%
               Total                                                          100%
                             Performance Management System
                                 JAO –CA - I (Circle office)
                                       Scorecard

   Dimension                            KPI                             Weightage    Target
Financial      Closure of annual accounts- closure of accounts                 15%
               in the schedules time
Financial      Audit -completion of Interal Audit, certificate Audit,          15%
               Tax Audit, Cost Audit Half margins
Financial      C&AG Audit -settelemet of provsional comments                   15%
               2009-10
Financial      Monthly consolidation -consolidation of Trial                   10%
               Balance in time and sent to corporate office
Financial      Licence Fee -compilation of AGR for each                         5%
               quarter and payment
Financial      DOT Payment -payment of WPC/Licence fee to                       5%
               DOT Cell for KU Band
Financial      Inter/Intra circle remittance -settelement of                   10%
               Inward ATDs
Financial      Returns -submission of Monthly[CENVAT], Quarterly               10%
               Returns [IFA], etc. on time
Financial      TDS Certificates - Submission of TDS certificates to             5%
               HQ
Overall        Overall performance including specific
Performance    assignments, if any (to be assessed by
               respective Controlling officer)                                 10%
               Total                                                          100%
                            Performance Management System
                                  AO –IA (Circle office)
                                       Scorecard

   Dimension                          KPI                           Weightage    Target
Financial      Internal Audit Inspection -Conduct of Audit                 25%
               Inspection on the accounts of the units of STR.
Financial      Internal Audit Inspection -Compilation and                  15%
               releasing of reports
Financial      Internal Audit Inspection - Watching of compliance          10%
               from units
Financial      Internal Audit Inspection- Admittance                       10%
Financial      P & T Audit Inspection - Coordination with P&T              10%
               Audit party
Financial      P & T Audit Inspection - Watching of compliance              5%
               from units
Financial      P & T Audit Inspection - Statement of pending                5%
               paras
Financial      Others -Coordination with other other inspection             5%
               parties
Financial      Others -Statements regarding                                 5%
Overall        Overall performance including specific                      10%
Performance    assignments, if any (to be assessed by
               respective Controlling officer)
               Total                                                      100%
                            Performance Management System
                                  JAO –IA (Circle office)
                                       Scorecard

   Dimension                          KPI                           Weightage    Target
Financial      Internal Audit Inspection -Conduct of Audit                 25%
               Inspection on the accounts of the units of STR.
Financial      Internal Audit Inspection -Compilation and                  15%
               releasing of reports
Financial      Internal Audit Inspection - Watching of compliance          10%
               from units
Financial      Internal Audit Inspection- Admittance                       10%
Financial      P & T Audit Inspection - Coordination with P&T              10%
               Audit party
Financial      P & T Audit Inspection - Watching of compliance              5%
               from units
Financial      P & T Audit Inspection - Statement of pending                5%
               paras
Financial      Others -Coordination with other other inspection             5%
               parties
Financial      Others -Statements regarding                                 5%
Overall        Overall performance including specific                      10%
Performance    assignments, if any (to be assessed by
               respective Controlling officer)
               Total                                                      100%
                             Performance Management System
                                 AO –TR/MM (Circle office)
                                       Scorecard

   Dimension                        KPI                              Weightage    Target
Financial      Revenue Assurance-Supply of Revenue Flash
               Figures of KU Band STR Bangalore to BSNL
               C.O.N.D.                                                      5%
Financial      Compilation of statements-SLR of KU Band
               STR Bangalore to BSNL C.O.N.D.                                5%
Financial
               Review-Review of Customerwise &
               Segmentwise outstanding & follow up thereon.                 10%
Financial      Statement -Submission of statement to BSNL
               C.O.N.D. - Action taken notes in respect of
               KU Band VSAT services                                         5%
Financial      Statement - Monitoring of achievement (% of
               Revenue collection of KU Band VSAT services)
               thereon                                                       5%
Financial
                Billing & Collection-Raising & Collection of Bills
               towards BLCS Half circuit charges from others                10%
Financial
               Billing & Collection-Constant correspondence,
               to obtain the Revenue for the bills raised.                   5%
Financial      Billing & Collection-Monitoring of bills paid and
               cleared through the authorised bank.                          5%
Financial      Bills -Verification & Processing of Bills                     5%
Financial      Tender-Processing of Tender for
               approval/disapproval depending on the
               essentiality. from,concerned                                 10%
Financial      Supplier's bills-Processing of supplier's bills,
               getting approval from,concerned
               authorities,ensuring quick payments.                         10%
Financial      AMC bills - Processing of AMC bills within one
               week & getting approval fromconcerned
               authorities.                                                 10%
Financial      Bank Guarantee - Permission to obtain
               performance Bank Guarantee for VSAT
               services.                                                     5%
Overall        Overall performance including specific                       10%
Performance    assignments, if any (to be assessed by
               respective Controlling officer)
               Total                                                       100%
                             Performance Management System
                                JAO –TR/MM (Circle office)
                                       Scorecard

   Dimension                        KPI                              Weightage    Target
Financial      Compilation of statements-Supply of Revenue
               Flash Figures of KU Band STR Bangalore to
               BSNL C.O.N.D.                                                 5%
Financial      Compilation of statements-SLR of KU Band
               STR Bangalore to BSNL C.O.N.D.                               10%
Financial
               Review-Review of Customerwise &
               Segmentwise outstanding & follow up thereon.                 10%
Financial      Statement -Submission of statement to BSNL
               C.O.N.D. - Action taken notes in respect of
               KU Band VSAT services                                         5%
Financial      Statement -Monitoring of achievement (% of
               Revenue collection of KU Band VSAT services)
               thereon                                                       5%
Financial
               Billing & Collection- Raising & Collection of Bills
               towards BLCS Half circuit charges from others                10%
Financial
               Billing & Collection-Constant correspondence,
               to obtain the Revenue for the bills raised.                   5%
Financial      Billing & Collection-Monitoring of bills paid and
               cleared through the authorised bank.                          5%
Financial      Bills-Verification & Processing of Bills                     10%
Financial      Supplier's Bills- Processing of supplier's bills,
               getting approval from,concerned
               authorities,ensuring quick payments.                         10%
Financial      AMC Bills -Processing of AMC bills within one
               week & getting approval fromconcerned
               authorities.                                                 10%
Financial      Bank Guarantee - Permission to obtain
               performance Bank Guarantee for VSAT
               services.                                                     5%
Overall        Overall performance including specific                       10%
Performance    assignments, if any (to be assessed by
               respective Controlling officer)
               Total                                                       100%
                   Performance Management System
                     DDO (AO Cash) - Circle office
                             Scorecard

   Dimension                            KPI                      Weightage     Target
Financial      Personal claims-%Settlement of all Personal
                                                                        10%
               claims within 15 days of receipt
Financial      Pay & Allowances-Preparation of monthly pay
               bill including fixation of pay due to
                                                                         5%
               revision/promotion & drawal of arrears within
               due date
Financial
               Statutory dues-100% Remittance of statutory
                                                                        10%
               dues including DOT Settlement within due date
Financial      Suppliers' bills-% Payment of suppliers bill
               within one month&raising of ATD, issue of Form-
                                                                        10%
               c for the same including foreign suppliers viz
               SLT, BLC, Cables& Wires
Financial      Cash handling-Cash drawal, usage, Daily
               completion of Cash & Bank Books and daily                 4%
               completion of Cash book
Financial      Service Book-% Maintenance of service books,
               updation of PC, LSC, fixation, training, etc &            5%
               annual service verification
Financial      Pension claims-100% Processing & submission
               of pension & GPF final settlement claims on               5%
               scheduled date
Financial       Loans & Advances-%- Processing of HBA
               cases for the entire region, reconveying the
                                                                        10%
               documents and allied works & L&A of circle
               office including mtce. Of Recovery Registers
Financial      Statutory Returns-computation of monthly -
               Income-tax, Service tax, Sales tax & filing of            6%
               quarterly/half yearly returns etc
Financial      Implementation of package-% Implementation
                                                                         2%
               HR package/BBSC/ERP
Financial      Budget adherence-% bugetary control of expr
                                                                         5%
               within allotment
Financial      Financial control-Efforts to reduce unlinked
                                                                        10%
               debit/credit
Financial      Audit-% clearance of Audit Paras                          6%
Financial      Intra/Intercircle remittance-%Settlement of
               ATD& ATC within same circle/other circle                  2%
               within 3 months of receipt
Overall        Overall performance including specific                    10%
Performance    assignments, if any (to be assessed by
               respective Controlling officer)
               Total                                                   100%
                   Performance Management System
                       JAO - Cash (Circle office)
                              Scorecard

   Dimension                            KPI                      Weightage     Target
Financial      Personal claims-%Settlement of all Personal
                                                                        10%
               claims within 15 days of receipt
Financial      Pay & Allowances-Preparation of monthly pay
               bill including fixation of pay due to
                                                                         5%
               revision/promotion & drawal of arrears within
               due date
Financial
               Statutory dues-100% Remittance of statutory
                                                                        12%
               dues including DOT Settlement within due date
Financial      Suppliers' bills-% Payment of suppliers bill
               within one month&raising of ATD, issue of Form-
                                                                        12%
               c for the same including foreign suppliers viz
               SLT, BLC, Cables& Wires
Financial      Service Book-% Maintenance of service books,
               updation of PC, LSC, fixation, training, etc &            5%
               annual service verification
Financial      Pension claims-100% Processing & submission
               of pension & GPF final settlement claims on               5%
               scheduled date
Financial       Loans & Advances-%- Processing of HBA
               cases for the entire region, reconveying the
                                                                        10%
               documents and allied works & L&A of circle
               office including mtce. Of Recovery Registers
Financial      Statutory Returns-computation of monthly -
               Income-tax, Service tax, Sales tax & filing of            6%
               quarterly/half yearly returns etc
Financial      Implementation of package-% Implementation
                                                                         2%
               HR package/BBSC/ERP
Financial      Budget adherence-% bugetary control of expr
                                                                         5%
               within allotment
Financial      Financial control-Efforts to reduce unlinked
                                                                        10%
               debit/credit
Financial      Audit-% clearance of Audit Paras                          6%
Financial      Intra/Intercircle remittance-%Settlement of
               ATD& ATC within same circle/other circle                  2%
               within 3 months of receipt
Overall        Overall performance including specific                    10%
Performance    assignments, if any (to be assessed by
               respective Controlling officer)
               Total                                                   100%
                            Performance Management System
                                AO –CA - II (Circle office)
                                      Scorecard

   Dimension                         KPI                           Weightage    Target
Financial      CLAIMS RECOVERABLE- claim of DOT
               Recoverable including gpf debit on due date                10%
Financial      CLAIMS PAYABLE-Settlement of MONTHLY
               DOT claim on due date                                      10%
Financial      FINAL SETTLEMENT OF GPF-Submission of
               GPF Final payment claims in respect of retiring
               employees                                                  10%
Financial      SUBMISION OF ANNUAL CONSOLIDATED
               STATEMENT FOR PROOF OF SETTLEMENT
               TO DOT-Furnishing of monthly payable
               schedules and recoverable schedules both in
               hard and soft copies and furnishing of
               consolidated details of annual settlement with
               DOT Head-wise and Sub region-wise both
               payable and recoverable along with payment
               details                                                    10%
Financial      RECONCILIATION OF GPF LEDGER CARDS
               WITH DOT- Furnishing of individual GPF
               Credits and Debits to DOT Cell and Furnishing
               of Individual GPF data in respect of all
               employees including annual interest allowed, list
               of persons transferred out/in, retired during the
               year, transfers amongst Sub Regions etc.                   10%
Financial      TRANSFER OF BALANCES-Transfer of GPF
               balances within one month of transfer out
                                                                          10%
Financial      RELEASE OF ANNUAL BALANCE SLIPS OF
               INDIVIDUAL SUBSCRIBERS-Monthly updation
               of GPF Accounts of individual subscriber
               accounts and Issuance of GPF Annual balance
               Slip before due date 30/06/                                15%
Financial      PROCESSING          OF     PENSION     CLAIMS-
               Processing and forwarding of pension papers
               and revision of pensions papers received from
               all the sub regions                                        10%
Financial      MAINTENANCE OF SERVICE BOOKS OF
               HEADS OF OFFICE AND DDOs-Maintenane of
               service Books of Heads of Sub-Regions and
               DDOs including sanction of GPF, Leave
               sanction etc.                                               5%
Overall        Overall performance including specific
Performance    assignments, if any (to be assessed by
               respective Controlling officer)                            10%
               Total                                                     100%
                            Performance Management System
                                JAO –CA - II (Circle office)
                                      Scorecard

   Dimension                         KPI                           Weightage    Target
Financial      CLAIMS RECOVERABLE- claim of DOT
               Recoverable including gpf debit on due date                10%
Financial      CLAIMS PAYABLE-Settlement of MONTHLY
               DOT claim on due date                                      10%
Financial      FINAL SETTLEMENT OF GPF-Submission of
               GPF Final payment claims in respect of retiring
               employees                                                  10%
Financial      SUBMISION OF ANNUAL CONSOLIDATED
               STATEMENT FOR PROOF OF SETTLEMENT
               TO DOT-Furnishing of monthly payable
               schedules and recoverable schedules both in
               hard and soft copies and furnishing of
               consolidated details of annual settlement with
               DOT Head-wise and Sub region-wise both
               payable and recoverable along with payment
               details                                                    10%
Financial      RECONCILIATION OF GPF LEDGER CARDS
               WITH DOT- Furnishing of individual GPF
               Credits and Debits to DOT Cell and Furnishing
               of Individual GPF data in respect of all
               employees including annual interest allowed, list
               of persons transferred out/in, retired during the
               year, transfers amongst Sub Regions etc.                   10%
Financial      TRANSFER OF BALANCES-Transfer of GPF
               balances within one month of transfer out
                                                                          10%
Financial      RELEASE OF ANNUAL BALANCE SLIPS OF
               INDIVIDUAL SUBSCRIBERS-Monthly updation
               of GPF Accounts of individual subscriber
               accounts and Issuance of GPF Annual balance
               Slip before due date 30/06/                                15%
Financial      PROCESSING          OF     PENSION     CLAIMS-
               Processing and forwarding of pension papers
               and revision of pensions papers received from
               all the sub regions                                        10%
Financial      MAINTENANCE OF SERVICE BOOKS OF
               HEADS OF OFFICE AND DDOs-Maintenane of
               service Books of Heads of Sub-Regions and
               DDOs including sanction of GPF, Leave
               sanction etc.                                               5%
Overall        Overall performance including specific
Performance    assignments, if any (to be assessed by
               respective Controlling officer)                            10%
               Total                                                     100%
                              Performance Management System
                              Rajbhasha Adhikari, STR, Chennai
                                         Scorecard

   Dimension                              KPI                           Weightage    Target
Operations /     Hindi training & processing of incentives on
Processes        completion of training                                        10%
Operations     / Processing of Incentives for participants of
Processes        DOT's, BSNL's & local incentive schemes                       10%
Operations /     Facilitating staff to work in Hindi - Hindi library,
Processes        Bilingual material in Intranet, Hindi workshops,
                 Desk coaching, introducing new schemes.
                                                                               10%
Operations /    Propaganda of Official language Guidelines
Processes       from time to time, through OLIC meetings &
                issuing check points.                                          10%
Operations /    Translation under Sec3(3) of OL Act
Processes                                                                      10%
Operations /    Organising meetings / activities i.e OLIC and
Processes       follow up on decisions, Fortnight competitions,
                Releasing Magazine                                             10%
Operations /    Co-ordination with BSNL HQ, Parliamentary OL
Processes       Committee, HTS & TOLIC on various issues
                and monitoring Sub Regions                                     10%
Operations /    Preparation of APAR & timely submission,
Processes       consolidation & preparation of reports and
                timely dispatch to BSNL HQ / TOLIC , Chennai /
                RIO, Cochin.                                                   10%
Operations /    Handling Temporary Advance, preparation of
Processes       Bills and timely submission. Cost cutting,
                wherever possible without compromising on the
                pace of implementation as an initiative from
                O.L. section                                                   10%
Operations /    Overall performance including specific
Processes       assignments, if any (to be assessed by
                respective Controlling officer)                                10%
                Total                                                         100%

				
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