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					Confidential                Name………………………

           Application for the appointment
                 Furniture Van Driver
                 Burton Superstore

Set up in 1985, St Giles Hospice Shops Limited is a wholly owned subsidiary of St
Giles Hospice and is run dependently from its Head Office based in a Warehouse in
Shenstone. Its sole purpose is to raise funds for St Giles Hospice and its principal
activity is the operation of charity shops for the sale of donated goods. The Company
now produces a major and vital source of revenue to help meet the daily running costs
of the Hospice.
Today there is a group of 14 charity shops and 5 dedicated Bookshops in the
catchment area of the Hospice with more envisaged. In addition, we have a
Warehouse, which acts as a depot for the shops and a successful eBay operation; we
have a thriving Christmas card business, this includes overprinted cards for corporate
businesses. Following on from this we have extended the range of bought in goods we
sell throughout the year in our shops and through the chain of friends groups who
support the Hospice. We also run a small shop in the Hospice for the patients, visitors,
volunteers and staff. All the shops, except the shop in the Hospice, are run by a full
time Manager supported by voluntary staff.
St Giles Hospice Shops Limited
JOB TITLE :                      Furniture Van Driver
REPORTING TO:                    Shop Manager
RESPONSIBLE FOR:                 Delivery & Collection of Furniture
MAIN PURPOSE:                   To raise funds and the profile of St Giles Hospice by maximising
                               the efficiency of the delivery service we can offer to our shops and
                               customers ensuring the effective use of the van operation and
                               providing good customer service.
Sympathy towards the Hospice movement and an understanding of the value and quality of
the service provided by St. Giles is implicit.
Collections and Deliveries
    To liaise with the shop manager for the daily schedule of collections and deliveries.
    To load and unload all goods for delivery and collection to and from the shops and customers.
    To keep a record of all collections and deliveries made by the van and obtain signatures as
    To ensure that deliveries are made inside the allocated normal working hours.
    To actively promote the Gift Aid scheme.

Customer Service
   Ensure that all customers are dealt with in a polite, professional and effective manner.
   Deal with customer enquiries effectively directing customers to other departments if

Driving and Vehicle Care
    To ensure the van is driven in a courteous manner in accordance with the road traffic act.
    To ensure that care is taken to lock the van when unattended and to securely store overnight.
    To ensure maintenance of the van is undertaken daily in line with company checklist.

    To be aware of and comply with current legislation applicable to the sale of second hand
    To ensure all areas of the premises are kept clean and tidy at all times.
    To actively promote St Giles Hospice at all times.
    To take responsibility for own personal development within the position by means of on and off
      job training, Mandatory training will be provided.
    To undertake any reasonable requests in the interest of the continued success of St Giles
      Hospice Shops.
    To operate flexible working patterns during holiday and sickness periods. Fleet van coverage
      will be required.

We operate a No Smoking Policy in all our premises and this includes all company vehicles.
Person Specification
Qualifications         Educated to 'O' Level / GCSE standard in        E
                        English or able to demonstrate
                        competence in this area.
                       Full clean driving licence.                     E

Other                  Age 25 or above (insurance stipulation)         E
Skills                 Good interpersonal skills.                      E
                       Ability to read map or use satellite            E

Knowledge /          Knowledge of Charity Retailing and the            D
Experience            Hospice movement.
                     Evidence of ‘adding value’ to an
                      organisation through personal                     E
                     Local geographic knowledge                        D
                     Some knowledge of legislation relating
                      the sale of second hand goods                     D
                     Previous knowledge of furniture

Attributes           Self confident.                                   E
                     Able to communicate with confidence to
                      all types of individuals in a variety of          E
                      formats, i.e. verbal, written.
                     Flexible – able and willing to work all the       E
                      necessary hours.
                     Caring and respectful.                            E
                     Results driven.                                   D

Terms and Conditions of Employment
Scale of Pay: £7.37 per hour.
Tenure: Full time (40 Hours per week) or Part time (32 Hours per week) Both posts involve
Saturday working by rota.
Holiday Entitlement: 20 days plus 10 Bank Holidays (Part time post pro rata) (Rising to 22 days
with service)
Normal place of work: Van pick up from Shenstone, Lichfield, Staffordshire.
All posts are subject to a Criminal Records Bureau Check and a six month probationary period.