F L I G H T S TO T O R O N TO T H I S S U M M E R
Gary Vey, President and CEO of the Gander
International Airport Authority, is pleased to
announce Gander will host five new weekly
                                                            Sunwing takes wing
                                                   New start-up Sunwing Airlines also begins               To r o n t o To - D o s
flights to Toronto for the peak summer season.     summer service between Gander and Toronto
                                                   effective June 23, with Tuesday and Friday
Conquest Vacations will commence seasonal jet      departures until September 15.
service from Gander to Toronto with Tuesday,
Wednesday and Thursday departures from June
                                                   “We created this program to fill a void in the
20-September 7. The route will be operated by      industry,” said Stephen Hunter, Chief Operating
Skyservice Airlines.                               Officer of Sunwing Vacations. “The Federal
“We are delighted that Conquest will return to     government has indicated they want airlines that        There’s      a    lot more   to
Gander after last summer’s successful operation    provide affordable, convenient transportation,          T o r on t o   t h an t h e C N
and double their schedule over last year,” Mr.     servicing secondary urban markets between               Tower and Hockey Hall of
Vey said. “Toronto is the dominant destination     Atlantic Canada and Ontario.”                           Fame. Read on for details.
for central Newfoundland, particularly in the
busy summer season. There is a strong demand       The announcement of Sunwing’s Canada program
for this service from both tourists, locals and    coincides with their acquisition of a third aircraft,   Okay Blue Jays! If you listen to the pundits, the
Newfoundland expatriates alike.”                   a new Boeing Next-Generation 737-800.                   Jays are pennant contenders thanks to a major
                                                   Travelers        can     book        online       at    roster upgrade in the off-season. Visit
One-way airfares begin at $130. Travelers can be or phone 1-800-761-                   for tickets.
book through their local travel agent, online at   1711. or by phoning
                                                                                                           Check out the blue-skinner wonders. The
1-866-254-2511.                                                                                            Grammy nominated Blue Man Group is known for
                                                                                                           an amazing multi-media, music and comedy
                                                                                                           production. Appearing all summer in Toronto. Visit

                                                                                                           Rev up your engine. If you thought drivers on the
        A LO NE C R E W M E M B E R I S                                                                    401 were speed demons, check out the Molson Indy
                                                                                                           Grand Prix, July 6-9. Visit
    D W A R F E D BY A N A 3 1 0 , S I T T I N G
                                                                                                           Get jazzed. The Toronto Downtown Jazz Festival,
                                                                                                           regarded as one of the country’s best, runs from
                                                                                                           June 23-July 2. Visit

                                                                                                           Take a ribbing. Are you into barbecuing—and we
                                                                                                           mean really into barbecuing? Get your license to grill
                                                                                                           at the Toronto Ribfest, which brings together the
                                                                                                           world’s best ribbers for an artery-clogging
                                                                                                           extravaganza at Centennial Field June 20-July 3. Visit
                                                                                                  for details

                                                                                                           See the world from a new perspective. How
                                                                                                           about upside-down? Canada’s Wonderland has over
                                                                                                           200 rides and attractions, including some of North
                                                                                                           America’s most ludicrous rollercoasters.
                                                                                               If you want to see the broad range of emotion in
                                                                                               the human theatre, visit an airport. At an airport
                                                                                               you can see the joy of family members
                                                                                               reconnected, the excitement of tourists in a
                                                                                               strange new place, the exhaustion of the
                                                                                                                                                              Donna RIDEOUT
                                                                                               corporate traveler after a long business trip or
                                                                                               the sadness of family bidding a temporary farewell
                                                                                               to their children. You can see it all in an airport terminal, and that range of emotion
                                                                                               is shared in operating a facility like Gander International Airport.

                                                                                               2006 marks a few benchmarks for Gander. On Jan. 11, Gander International
                                                                                               celebrated its 68th birthday. In March, we marked five years since transfer from the
                                                                                               federal government. Back in 1999, an independent study regarding the viability of
                                                                                               our airport was commissioned by the Minister of Transport and undertaken by
                                                                                               consultants Deloitte Touche. The study found CYQX was the product of a bygone
                                        FEEDBACK                                               era of aviation and was not viable into the future. Dispelling this has been our
                       IF   YOU HAVE NEWS, STORIES, PHOTOS OR                                  collective challenge.
                 SEND US AN           E-MAIL AT MARKETING@ GIAA.NF. CA
                                                                                               Since that time, we have made great strides toward viability. The airport authority
                                                                                               has successfully grown its core revenues by $1 million, even as our core market of
                                                                                               international technical stops has eroded. We have increased non-traditional
                                                                                               revenues and worked hard to convert our non-capital assets into cash. We have, in
                                                                                               conjunction with our staff and union, executed an internal cost savings program and
                                                                                               reduced expenses by 11 per cent, even as operating costs and regulatory demands
                                                                                               have increased substantially. However, I am of the mind that a business cannot save
                                                                                               its way to profitability, and there is still a chasm between our revenues and
                                                                                               expenses. The authority must position the airport to operate from a stable financial
                                                                                               footing, with the agility and resources to channel funds back into our capital works
                                                                                               program. This is our overarching goal on a go-forward basis.

                                                                                               We are making progress. 2005 produced excellent operating results in terms of
                                                                                               service to the international airport community, reduced operating costs and
                                                                                               increased profitability. In fact, the airport recorded a bottom line profit for the first
                                                                                               time. So that spectrum of sentiment we see in our passengers is shared by all of us
                                                                                               at Gander International Airport. We are optimistic about recent success. We are
                                                                                               cautious about the future. Most importantly, we are excited about our prospects.

                                                                                               With the continued patronage of our international customers and the continued
                                                                                               loyalty and support of the local community, the Gander Airport – our airport – can
                                                                                               continue to be a catalyst for economic development and job creation for years to
    G AN DE R I N T E RN AT I O N A L A I R P O R T A R T C O N TE S T , H E L D F O R
G AN DE R A C A DE M Y S T U D E N TS . F R O M L E F T : C ASS IE G I L L , 1 S T P LA CE ,
 A L I G A RD N E R , 2 N D P L A CE AN D B RI TT A N Y C H A UL K , 3 RD P L A CE .
                   A I R P O R T ’ S C HR I S TM AS C A RD TH IS YE A R .

                                                        Identify the carriers by their tailfin insignia at left and e-mail yours answers to for your
                                                        chance to win a YQX prize pack including shirt, boxer shorts, tote bag and desk clock. Please include your
                                                        home mailing address. A few hints: 1) Russian cargo heavylift king 2) The spirit of the west 3) Visits Gander five or
                                                        six times a year from a much sunnier island 4) Only the most skilled fin-jas will get this one. No hints, either!

1                                                          2                                               3                                            4
      ■ TheAIRFacts…                                    that’s a nap, remembering Arrow, new personnel at CYQX, some snowbirds fly east.

                                                                                              “This airport was fantastic,” raves Mark B. in his online review.
New Manager of Infrastructure                                                                 “It is an international airport but not too busy or large!! I was
                                                                                              asleep by 11:00pm and almost missed my flight at 6:00am! To
The airport authority is pleased to announce the
                                                                                              make matters better I wasn't even tired when I laid down!
appointment of Mr. Grant Horwood as Manager of
Infrastructure. Grant, a native of Botwood, graduated
from the Civil Engineering Program at Memorial
                                                                                              Enthused Darrell, who transited through Gander’s international lounge en
University in 1998. He is a registered professional
                                                                                              route to Manchester: “The best facility is free showers in the men’s rooms.
engineer in both Newfoundland and Nova Scotia. Upon
                                                                                              They are clean and tidy and very refreshing after 7 or 8 hours on a plane! I
graduation, he went to work for Aker Gulf Marine in
                                                                                              can thoroughly recommend the ice cream at the gift shop, which is
Texas and EFCO Corp. in Ontario after which he went on    Grant Horwood                       delicious!”
to manage their Atlantic Canadian region in Halifax. He
moved to Gander in 2002 to begin private practice with Red Indian Surveys
                                                                                              For 2005, Egypt’s Cairo International Airport was bestowed with the Poopy
as a consulting engineer. In his spare time, Grant is most often found
                                                                                              Bathroom Award for the world’s worst washrooms, and completed a
outdoors, either snowmobiling or boating.                                                     prestigious double by getting the Creepy Crawler nod, for that airport which
                                                                                              harbours the most insects. Cairo is a two-time defending champion.

Snowbirds fly east
The world-famous Canadian aerobatic flight team
the Snowbirds are coming back to Gander
                                                                                              Arrow Air Crash Remembered
September 13 after a long absence. Planning is                                                On a frigid, somber December 12,
now underway for the show, which will include                                                 the community gathered at the
aircraft and other displays from Atlantic Canada                                              Silent Witness Memorial to mark
Museums.                                                                                      the 20th anniversary of the Arrow
                                                                                              Air disaster. The crash occurred
                                                                                              shortly after take-off from Gander
CYQX: A great place to snooze?                                                                International Airport before dawn
                                                                                              in 1985.      On board were 248
Gander International Airport has earned accolades as a great airport in which                 soldiers of the U.S. Army's 101st
to catch a nap. Believe it or not, there is a website dedicated to budget                     Airborne Division and 8 civilian
travelers who nap in airports rather than—God forbid—pay for a hotel.                         crew. It remains the worst-ever air
Reviews and ratings are posted at Gander                           disaster in Canadian history and the
earned a perfect 5/5 rating as a sleep-friendly facility.                                     largest single-day loss of life in the history of the 101st Airborne.

                            Esso Avitat Edward Burry Ltd. has earned a strong                 And now you have been featured in Avitat’s new campaign in industry
                            reputation in the aviation world for its exceptional service of   magazines … how does it feel to be a new Avitat poster girl?
                            corporate aircraft refueling at Gander. For two years             To tell you the truth, I tend to shy away from the spotlight, but I certainly want to do my
                            running, Esso Avitat has finished first among Canadian            part to help our company. It is a bit exciting. When I flew down to do the photo shoot
                            FBOs in a continent-wide pilot survey. They say an FBO is         for the advertisement, a customer of ours who has been flying through Gander for 20
                            only as good as its people, and Customer Service                  years brought me out to his private airport, showed me his planes, and I met some of
                            Representative Wendy Kelly stands as proof to that. With          the other pilots with his company. He’s 80 now, and has finished his last transatlantic
                            16 years of experience at Avitat under her belt, Wendy’s          trip. That was really nice.
expertise, friendly demeanor and understanding of great service make her an
invaluable asset to the Avitat team and the greater airport community.
                                                                                              What do you do in your spare time?
What is the nature of your job?                                                               I walk and I swim. I spend a lot of time with the family, my husband Mike, my two boys
                                                                                              Stephen, 8, and Adam, 5, and our dog, Bailey. I have also been a volunteer with the
I am on the front line at Esso Avitat Gander as a Customer Service Representative.            SPCA for 18 years now.
We service the private jets that purchase Esso fuel, attend to their needs here at our
FBO and prepare them for the next leg of the journey. I also do the payroll, invoices,
billing, and so forth.
                                                                                               “Our entire staff
Is there any aspect of the job you like?                                                       prides itself on
I do enjoy meeting our customers and all the interesting people who use our services.          going to the
They come from all walks of life and all parts of the world.
                                                                                               greatest extent
                                                                                               possible to deliver
What’s the key to keeping your customers, both the private jet pilots and their
passengers, happy?                                                                             what our customers
Simply put, you give them what they want. Our entire staff prides itself on going to the       require.”
                                                                                                                      -   W e n d y   K e l l y
greatest extent possible to deliver what our customers require.

And pilots will confirm that Avitat does an exceptional job of it ...
Yes, we’ve been voted the best FBO in Canada by pilots two years running. We all
work very hard to please our customers, and it’s very gratifying to see them leave
                                           LIFE                 AT T H E                       L I F E B OAT
Every day, some 1,500 commercial airlines vie to cram into the serpentine jetstream        aircraft parking logistics and contacting hoteliers in the event guests are stranded
snaking across the North Atlantic. More often than not, their routes take them right       overnight.
over Gander, which is located at the epicentre                                                                                  Upstairs in the Emergency Contact Centre, a
of the Great Circle Route—the shortest                                                                                          team including airport representatives, the fire
distance between Europe and the Americas.                                                                                       department, Customs and Immigration and
                                                                                                                                other essential personnel are putting a plan into
Most of these aircraft will never touch wheel                                                                                   action. Key contacts are made with the Red
to tarmac at Gander, but pilots and flight                                                                                      Cross and others.
planners are glad to know the airport is there.
In fact, some 200,000 flights a year choose
Gander as their alternate airport, should they
require an unplanned stop to address an in-
flight emergency.                                                                                                               “This type of event is old hat for the staff and
                                                                                                                                companies at Gander,” remarks airport
                                                                                                                                President and CEO Gary Vey. “Our job now is
“We provide all essential medical and security                                                                                  to ensure the safety and comfort of the
services in the event of in-flight emergencies,
be it mechanical, unruly passengers or                                                                                          stranded passengers to the best of our ability,”
operational issues,” explains the airport
authority’s Manager of Safety and Airside                                                                                       Downstairs in the lounge, airport staff are
Operations, Brian Hicks.                                                                                                        moving in additional seating, workers from Shell
                                                                                                                                Aviation have set off for the hospital to procure
                                                                                                                                more wheelchairs for mobility-challenged
Gander’s competence in addressing every type
                                                                                                                                passengers and another team has been
of emergency has earned it the nickname
                                                                                                                                dispatched to get diapers, milk, formula, wipes
“Lifeboat of the North Atlantic.” In earlier
                                                                                                                                and Cheerios for the new parents and their
days, the Newfoundland Dog—known for its
                                                                                                                                babies in the temporary quiet room.
role in ensuring the safety of mariners—was a
                                                                                                                                Arrangements are made with local pharmacies
symbol of sorts for Gander. But what makes
                                                                                                                                to remain open and fill vital prescriptions should
Gander such an attractive emergency airport
                                                                                                                                passengers be stranded overnight. Staff from
for the aviation community?                                                                                                     Allied and the airport are meeting with pilots
                                                                                                                                and crew awaiting next steps from dispatch.
“Obviously, a lot of it has to do with location,”
Hicks explains. “We are the first 24-7 airport
off the North Atlantic for flights transiting the                                                                               Passengers, understandably, are growing restless
continents in many cases. We have                                                                                               after having endured long flights from London,
infrastructure to accommodate everything that                                                                                   Manchester and Frankfurt. Commissionaires
flies and an expertise in dealing with these                                                                                    continually monitor the room to ensure
incidents. We also have a low media profile                                                                                     passengers are okay.
relative to larger centres. Airlines know that
unexpected needs can be dealt with in a timely,                                                                                 “In a situation like this, things can sour very
efficient and private fashion.”                                                                                                 quickly,” explains Allied General Manager Dion
                                                                                                                                Faulkner. “Travel is inherently stressful on all of
During the September 11 tragedy, the closure                                                                                    us. The key is to make sure you put out
of US airspace landed 38 wide-bodied aircraft                                                                                   potential fires before they flare up.”
on Gander’s lap, and the greater central
Newfoundland community has received high
praise for its role in assisting passengers and
airlines in a time of grave tragedy.
                                                                                                                                Some five hours later, good news from the
                                                                                                                                eastern seaboard. The 60 centimetre-snowfall
                     ■■■                                                                                                        and accompanying 100 kilometer winds have
                                                                                                                                subsided. A window has opened. Passengers can
On a plush leather sofa in the Distinguished                                                                                    go home, as can many of the staff who have put
Visitors Lounge, where by Bill Clinton, Fidel                                                                                   in a long day accommodating the sudden influx
Casto, Colin Powell and other luminaries have                                                                                   of passengers.
sat, resides two three-month old babies and
their moms. It’s February 12, and the eastern
                                                                                                                                “That’s life at the lifeboat,” explains Hicks. “We
seaboard of the United States is buried in a
                                                                                                                                see diversions pretty well on a weekly basis.
hellacious storm that is setting snowfall
                                                                                                                                Last week it was a grand mal seizure and a
records. Major US hubs in Newark, New York
                                                                                                                                passenger diversion when St. John’s went down
and Boston are socked in and not accepting
inbound aircraft. As a result, some 2,000                                                                                       due to weather.”
passengers, including a handful of infants, have        TOP: COORDINATING RESPONSE FROM THE ECC,
been diverted to Gander. Fourteen aircraft                      MIDDLE: FIVE OF THE SIX STRANDED                                It’s a role Gander is only to proud to serve, Vey
are now sitting on the ramp, and the                                                                                            says.
international lounge, designed to fit 800              CONTINENTAL FLIGHTS ON THE RAMP, BOTTOM:
passengers comfortably, is crammed with                 D ARREN D ALTON CONTACTS THE RED C ROSS.
weary travelers.                                                                                                              "Aircraft are crossing the ocean, they need a
                                                                                                                              place to land for whatever the reason, whether
                                                                                                                              it be weather or air rage or mechanical
When dealing with emergencies, two mantras are ever-present: preparedness and              emergency. Gander is the airport they use. Whatever the hour, whatever the need,
composure. At the Allied Aviation office, ops personnel Rhonda Lane and Pete Edison
                                                                                           we are prepared to fulfill it.”
are connecting with pilots still on the Atlantic, taking passenger manifests, organizing

To top