Docstoc

mobile Sync User guide and FAQ

Document Sample
mobile Sync User guide and FAQ Powered By Docstoc
					mobile Sync
User guide and FAQ
CONTENTS
1.   QUICK START .................................................................................................................................... 3
2.   TROUBLESHOOTING ....................................................................................................................... 5
1. Quick start
  mobile Sync service supports synchronization of personal information including
  contacts, calendar events, notes & bookmarks (depends on handset capability).
  Please check whether your handset support the service by:
        o Go to PCCW mobile web site (http://www.pccwmobile.com)
        o Select PCCW CHANNELS > MINGLE
        o Select mobile Sync
        o Select Supported handset list

  Please follow these steps to start using the mobile Sync service:
  1. Subscribe to the mobile Sync service via the PCCW WAP portal
      (wap.pccwmobile.com) or customer service hotline.
  2. Obtain mobile Sync configuration by one of the following methods:
         For handset auto-configure support, configuration could be performed
            by taking the following steps:
                 i. PCCW mobile WAP site (wap.pccwmobile.com)
                       • Go to wap.pccwmobile.com with your handset
                       • Select MINGLE
                       • Select mobile Sync section
                       • Choose “Get mobile Sync handset settings”
                       • Save configuration on handset
                ii. PCCW mobile web site (http://www.pccwmobile.com)
                       • Go to PCCW mobile web site
                       • Select PCCW CHANNELS > MINGLE > mobile Sync
                       • Logon to "My mobile Sync account"
                       • After logging into the account, select “Settings”
                       • To choose handset manually, click the link in “please
                           click here to choose your handset model”. Select the
                           handset model and press the “Send” button
                       • If you do not know the handset model, click the link in
                           “please click here and the handset setting will be sent to
                           your handset automatically”. Press the “Auto-detect”
                           button and the WAP-push link will sent to handset.
                           Access the WAP site
                       • Setting will be sent to handset. Save the configuration on
                           your handset
               iii. Dial the USSD code on your handset
                       • Dial *117#
                       • Access the WAP link received
                       • Download the setting
         Manual configuration is needed for handsets that do not support auto-
            configure:
                 i. Go to PCCW mobile web site
                 ii.Select PCCW CHANNELS > MINGLE > mobile Sync
                iii.Logon to "My mobile Sync account"
                iv. After logging into the account, select “Settings”
                 v. Click the link in “please click here to choose your handset
                    model”
               vi. Choose your own handset and follow the instructions shown
   3. Perform synchronization by following the steps below for different brands of
      handset:
         Nokia S40 (E.g. 3500, 5200, 5220, 5300, 6300)
                 i. Menu > Settings > Sync and backup > Data transfer > Server
                    sync
                ii. Select the profile “mobileSync”
         Nokia S60 S60 v3.1 (E.g. E63, E66, E71, N81, N82)
                 i. Menu > Tools > sync
                ii. Select the profile “mobileSync”
               iii. Select Synchronize on handset
         Nokia S60 S60 v3.2 (E.g.N78, N79, N85, N96)
                 i. Menu > Tools > sync
                ii. If it is in “mobileSync” profile, choose options > synchronize
               iii. If it is not “mobileSync” profile, choose options > Change active
                    profile > mobileSync; choose options > synchronize
         Sony Ericsson
                 i. Menu > Organizer > Synchronization
                ii. Select the “mobileSync” profile
               iii. Select “start” on handset
         Samsung
                 i. Menu > Connectivity
                ii. Select the “mobileSync” profile
               iii. Select “synchronize” on handset
         Motorola
                 i. Settings > Connectivity > Motosync > Sync
                ii. Select the “mobileSync” profile
               iii. Select “synchronize” on handset

Remarks:
1. Please note that synchronization must be completed after first time configuration
   in order to backup your personal information
2. System only synchronize and backup your personal information if you initiate the
   synchronization via handset or website
3. "Sync interval" on the handset must be configured in order to use the auto-sync
   features. Please note that not all handsets support auto-sync feature
2. Troubleshooting
A. Change / Lost handset

   Q: What should I do if I change/lose my handset in order to continue using
       the mobile Sync service on my new handset?
   A: Get the mobile Sync configuration on your new handset. For details, please
      refer to quick-start section. Please note that synchronization must be
      completed in the old handset before retrieving personal information on the
      new handset.

B. Non-standard field handling

   Q: I found that some of the information in contacts (e.g. Internet phone) in
       my handset do not show on the server. How can I synchronize the
       information?
   A: In the case of such fields, the server will synchronize the information with your
       handset and store it.

C. Charges

   Q: Will there be an extra GPRS charge to the monthly fee?
   A: No GPRS charge.

   Q: How will service be charged if I use the service outside Hong Kong?
   A: A GPRS roaming fee will be charged.

D. Data connection and synchronization

   Q: Which connection should I choose during synchronization?
   A: Please choose “PCCW 3G”

   Q: How do I stop the prompt from asking which access point should be
   used?
   A: By taking thhe following steps (below example is for handset of OS S60):
           Menu > Tools > sync
           Select the “mobileSync” profile
           Press Options > Edit sync profile > Connection settings
           Select Access point > User defined > PCCW 3G

   Q: What should I do if I receive the SMS “moilbe Sync synchronization is
   incomplete. Please synchronize again.”?
   A: Please try to perform synchronization again.
  Q: How do I make the handset auto synchronize with server?
  A: Open the mobileSync profile on the handset. Modify the sync interval to a
     desired interval and save. Please note that this setting is not supported by all
     handsets.

E. Account information

  Q: What is a pairing PIN?
  A: Pairing PIN is the password required for synchronization between handset and
     server.


  Q: How do I change the pairing PIN?
  A: There are two ways to change pairing PIN:
            PCCW mobile web site:
                  o Go to PCCW mobile web site
                  o Select PCCW CHANNELS > MINGLE > mobile Sync
                  o Logon to "My mobile Sync account"
                  o After logging into the account, select Settings > Customize
                     pairing PIN
            PCCW mobile WAP site
                  o Go to PCCW mobile WAP site (wap.pccwmobile.com)
                  o Select “MINGLE”
                  o Select “mobile Sync”
                  o Select “Customize pairing PIN”

  Q: What should I do if I forget my pairing PIN?
  A: Method 1 – dial *117*1# on your handset
     Method 2 – Go to PCCW mobile web site, go to PCCW CHANNELS >
     MINGLE > mobile Sync, logon to "My mobile Sync account". Select “Settings
     > Get pairing PIN”. Pairing PIN will be sent to you through SMS.

  Q: How do I get my account summary?
  A: Method 1: Dial *117*21# (English) or *117*22# (Chinese) on handset
     Method 2: Go to PCCW mobile web site, go to PCCW CHANNELS > MINGLE
     > mobile Sync, logon to "My mobile Sync account". Select “Summary”.

  Q: Can I recover my information if I accidentally synchronize blank
     information to server?
  A: Completed synchronization is required for the following recovery method.
        a. Trash bin on web portal:
            Go to PCCW mobile web site
            Select PCCW CHANNELS > MINGLE > mobile Sync
            Logon to "My mobile Sync account"
            Select “Trash” of “Contacts”, “Calendar”, “Notes” or “Bookmarks”
            Select the details to restore
          Perform a synchronization
      b. If there is nothing inside the trash bin, please try:
          Select “Backup” of “Contacts”, “Calendar”, “Notes” or “Bookmarks”
          Press “Backup” button to restore*
          Perform a synchronization

  * Please note the backup record restored is the previous master record.
  Master record time could be checked in Summary section

      c. If the above two methods still cannot retrieve the information, please
         contact our customer service hotline

Q: If my handset contains contacts in which their full name and mobile
   number is the same, how will system handle?
A: System will treat it as same contact and will only upload the last one to the
   server

Q: What does “Duplicated contacts” mean in the account summary SMS
   after synchronization is performed?
A: It means your handset contains contacts which full name and mobile number
   are the same. The SMS will show the number of duplicated contacts. Please
   note that within each group of duplicated contact, only one of the them will be
   uploaded to server.

Q: Can I import or export my PIM?
A: Yes. System supports importing of Contacts, Calendar and Notes, and
   exporting of Contacts, Calendar, Notes and Bookmarks

Q: How is my PIM backed up on the server?
A: Yes. There are two types of backup:
      1. Master record on server
            o Go to PCCW mobile web site
            o Select PCCW CHANNELS > MINGLE > mobile Sync
            o Logon to "My mobile Sync account"
            o Select “Contact” / “Calendar” / “Notes” / Bookmarks”
            o Select "Backup”
            o Click “Backup” button
            o A master record will be created on the server.

      2. Automatic backup on daily basis

Q: Which browser supports mobile Sync?
A: Microsoft IE 6.0 or above and FireFox 3.0 or above

Q: Why can’t Chinese characters be viewed on my handset after
   synchronization?
A: The web portal input must be in UTF-8 encoding when contacts are modified.

Q: Can I stop the SMS alert after performing a synchronization?
A: Go to PCCW mobile web site, go to PCCW CHANNELS > MINGLE > mobile
   Sync, logon to "My mobile Sync account". Select “Settings > Sync summary
   SMS alert setting > Disable > Save”.

Q: How long will my calendar events be kept on the server?
A: Events older than one year will be automatically deleted.

Q: How long will my other PIM (personal information manager) data (except
   calendar) be kept on the server?
A: PIM data will be stored on the server as long as you subscribe to the service.

Q: Which language does the mobile Sync service support?
A: English, traditional Chinese, simplified Chinese and Japanese.

Q: Could I delete my PIM data on handset remotely?
A: No.

Q: Is my PIM safely stored on server?
A: Yes. System use DES encryption to store information and the server is
   located at switch center in which only authorized people could access. Also,
   SSL certificate would be used when data transfer (Only for those handset
   support SSL).

Q: My handset has the bookmark synchronization function, but why can't
my bookmarks saved on the server?
A: Due to capability of Nokia handset, it does not support bookmark
synchronization

Q: Is there any character limitation on the fields of Contacts?
A: Yes. Characters that exceed the limitation will be truncated.

                   Field                             No. of characters
                Last name                                    60
                First name                                   60
                  Phone                                      60
                   Street                                   200
                    City                                     40
                   State                                     40
                 Zip code                                    10
                 Country                                     40
               Organization                                 200
                 Job Title                                  100
                    Email                             100


Q: Are the personal information synchronized to the handset immediately
   after modifying on the website?
A: No.

Q: Is there a server size capacity limit?
A: It is the same capacity as your handset limit.

Q: Can I backup my SMS and MMS too?
A: You can refer to our SMS BOXX service.

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:2
posted:9/2/2011
language:English
pages:9