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Newsletter - Net Expat


									Trimestrieel - Trimestriel - Trim.2 - Bureau de dépôt 1050 Bxl 5

                                                                                                                                                                         Quarterly - April 2002

                                                                                            BRUSSELS - DUBLIN - LONDON - PARIS - THE HAGUE
                                                                                        In order to promote employees’ international mobility, Net Expat helps expat partners
                                                                                      find worthwhile work in their new host country through 8 programs covering 41 countries.


                                                                                  Expatriates go hand-in-hand with partner concerns
                                                                                                                        forging careers for themselves.          The difficulty of finding
                                                                                   Andrew Payne                         This has a twin impact on                suitable      candidates,     and
                                                                                   Staff Writer,                        expatriation. Not only is there a        employees’ concerns for career
                                                                                   ECA International                    growing number of female                 prospects back home, are still
                                                                                                                        partners of potential expatriates        the greatest barriers to mobility.
                                                                                                                        whose own job prospects need to          However,       over    90%     of
                                                                                                                                                                 companies also cite family
                                                                                                                            The main causes                      concerns as a common
                                                                                       CA International’s Managing
                                                                                  E    Mobility Survey is a regular
                                                                                  review of company policies and
                                                                                                                         of assignment failures
                                                                                                                        are even more revealing,
                                                                                                                                                                 challenge,      while     partner
                                                                                                                                                                 dissatisfaction is close behind.
                                                                                  practices with regard to                 with the top three                    The main causes of actual
                                                                                  international assignments. The                                                 assignment failures are even
                                                                                  latest edition, with input from 157
                                                                                                                              all partner or
                                                                                                                                                                 more revealing, with the top
                                                                                  companies worldwide, examines              family related                      three all partner or family
                                                                                  important developments in                                                      related. Partner careers is
                                                                                  international      mobility     and   be considered, but also many             prominent among them. While
                                                                                  provides some revealing statistics.   prospective candidates are               only 4% of assignments are not
                                                                                  In doing so, it highlights the        themselves female, often with            completed, 6% end without
                                                                                  issues facing policy-makers, and      working partners of their own.           objectives      or      adequate
                                                                                  suggests that none are more           Encouragingly,       the    survey       performance levels being met. It
                                                                                  challenging than those relating to    suggests       companies        are      is also possible that insufficient
                                                                                  expatriates’ partners.                increasingly aware of the resulting      performance           measures
                                                                                                                        issues, but there also seems to be       underestimate the true figures.
                                                                                  As social attitudes in the West       some way to go in taking the
                                                                                  develop, many more women are          necessary steps to address them.                                      qqq


                                                                                                                        Dual income
                                                                                     Alain                              issue and offer practical                maintain their living standards.
                                                                                     Verstandig                         support for this problem. Hats           Unfortunately, the help they
                                                                                                                        off to all these mega-multis             receive does not always include
                                                                                     Director,                          that have demonstrated their             spousal assistance which, until
                                                                                     Net Expat                          ability to adapt!                        recently, was considered to be
                                                                                                                                                                 reserved      for    “classical”
                                                                                                                        But we are now seeing a second           expatriates alone.
                                                                                        s confirmed by recent

                                                                   Supported by
                                                                                  A     studies into expatriation,
                                                                                  including the one by ECA which
                                                                                                                        tier of dependent partners
                                                                                                                        penalized by professional                Many of our clients have
                                                                                                                        exclusion: these are the partners        appreciated this reality and,
                                                                                  we have pleasure in sharing with
                                                                                                                        of people transferred from or            without changing the spirit of
                                                                                  you in this Newsletter, the larger
                                                                                                                        recruited abroad, but employed           their packages, now offer our
                                                                                  multinationals have reacted very
                                                                                                                        in the status of local employees         services to this class of partners
                                                                                  positively to recent developments
                                                                                                                        (sometimes known as “local               as well. The results have not
                                                                                  in solving the Dual Career
                                                                                                                        expats”). Their package is               been long in coming: their
                                                                                  problem. Hardly five years ago
                                                                                                                        markedly less generous than that           “local expats” more readily
                                                                                  the number
                                                                                                                        of classical expatriates. And                  accept      transfer      or
                                                                                  of international
                                                                                                                        precisely because of this more                  recruitment under this
                                                                                  corporations offering
                                                                                                                         limited package, these couples                 regime and integrate
                                                                                  even minimal support was
                                                                                                                                                need the                more lastingly in their
                                                                                  less than 10 percent. Today
                                                                                                                                              p a r t n e r ’s          new host country!
                                                                                  more than 50 percent
                                                                                                                                     income in order
                                                                                  of      multinationals
                                                                                                                                   to be able to                        Who said “win-win”? s
                                                                                  h ave recognized the
So what can be done? Some                                     retraining); arranging work                            Many companies encourage                                  advice and career planning
companies concentrate on                                      permits; setting up contacts                           partners to take control and                              entails only a marginal cost
changing the structure of                                     and access to career                                   h e l p t h e m s e l v e s . The                         compared to the often very
assignments, using rotation                                   consultants;                 providing                 company’s role is seen as                                 positive impact.
                                                                                        personal                     a d v i s o r y,                                                              As companies
                                                                                        computers;                   assisting with The pressures arising t h e m s e l v e s
                         Challenges to mobility                                         a      n       d             career planning                       from partner issues                     state in the
                                                                                        e m p l oy i n g             in o r d e r t o                                                              survey,            the
       Finding suitable
                                          73                           24         3     the partner                  optimize timing                      can only increase in p r e s s u r e s
       Career concerns                 52                        44               4
                                                                                        in the host                  of assignments                                    the future                  arising from
                                                                                        c o m p a n y.               for expatriates                                                               partner issues
       Family concerns            39                         51                10
                                                                                        However,                     and                career                                                     can              only
                               31                      51                   18          only 26%                     breaks                 for           partners.            increase in the future.
 Reluctance to relocate       27                   49                     24            have           a             Support on return to the                                  Widening the pool of
          % of sample:     High challenge    Medium challenge       Low challenge       uniform                      home country is also                                      potential              expatriate
                                                                                        policy        in             important. Evidence                                       candidates seems essential.
                                                                                        place         to             suggests that a combination                               To      this          end,          most
patterns of work, short-term                                  address partners’ careers,                             of             limited               f inancial           companies that do assist
or                 unaccompanied                              although this figure was only                          assistance and effective                                  partners          now            extend
assignments, or simply more                                   11% three years ago.                                                                                                 support to non-married
trips home. But these                                                                                                                                                              (85%) and same-sex
measures are designed to                                      Companies are even                                            Support provided                                       (53%) partners. While
keep partners at home and do                                  less        prepared           to                 to accompanying partners                                           legal restrictions in
nothing to confront partners’                                 compensate partners                                                                                                  some host countries
concerns about going abroad.                                  for loss of income.                         Education/training assistance                                       37   may preclude partners
This is despite the fact that                                 Only 17% consider this                                                                                               from going abroad, this
                                                                                                                Arranging work permits                                     31
80% of expatriates with                                       in      the           expatriate                                                   6                                 is a big increase on
partners are accompanied by                                   package.               Financial            Arrange networking/contacts                                   26         previous surveys and a
them. Of these partners, 61%                                  assistance can be as an                                                                                              vital step in the right
work prior to departure but                                   allowance or grant, but                    Access to recruitment specialist
                                                                                                                                                                                   direction. s
only 18% on assignment.                                       more commonly home                         Career enhancement activities                              22
                                                              social security or                                                                 6                                  ECA International is the world’s
                                                                                                                     Career consultancy                            21               largest membership organization for
Other more direct measures                                    pension rights are                                                                          14
                                                                                                                                                                                    international human resources,
can make a big difference:                                    maintained. Only 3%                                   Employment within                         18
                                                                                                                   employee's company        3                                      serving a global network of over 4000
better information on job                                     directly compensate for
                                                                                                                                                      10                            HR professionals in 35 countries.
prospects and potential for                                   loss of a partner’s                                    Volunteer activities
                                                                                                                                                                                    For further information, visit
self-employment, voluntary                                    income, and even then                       Inter-company jobs database     1
work and education (many                                      the          amount            is
                                                                                                                                                                                    or contact Nelly Le Breton on
partners welcome a career                                     significantly less than                                      % of sample:     Currently      Considering
                                                                                                                                                                                    +44 (0)20 7351 5000.
break and use the time for                                    the deficit incurred.

Expert Opinion

                         Gray hairs for HR professional
                                                        manual on relocation. It is the                          included, while a person                                remains the question of how
 Wim De Paepe                                           result of long discussion and                            moving from New York to                                 you will compensate them:
 Employee Services                                      very careful wording. A                                  Los Angeles is not?                                     will     you     double     all
 for EMEA
                                                        Belgian who is sent on an                                Another big challenge for                                  allowances or do you come
 headquarters in                                        expat assignment will rarely                             most       international                                        up with a special
 Switzerland,                                           sell his house. An American                              companies today is                                                 package for dual-
 Procter                                                in the same situation will                               the dual career                                                      career couples?
 & Gamble                                               almost always sell his house.                            question. You may                                                     Not to speak of
                                                        The policy has to offer a                                have dual careers                                                     dual     careers
     ne of the biggest                                  response to both needs.                                  inside          the                                                   outside      the
O    challenges we face in
relocation is to be sensitive to
                                                        Linked to globalization is the
                                                        question of what you call an
                                                                                                                 company, in which
                                                                                                                 case you may be
                                                                                                                                                                                       company… In
                                                                                                                                                                                     only a very few
the regional differences that                           expat assignment: do country                             confronted with a                                                  cases will it be as
exist, while maintaining a                              borders determine the answer                             two-in-one relocation.                                          simple as asking the
global perspective. Indeed, in                          or do you use some other                                 Sometimes finding a job for 2                             spouse’s     company       to
P&G we are proud to have                                criterion? Is a person moving                            employees will be easy, but at                          transfer the spouse to that
only      one       worldwide                           from Brussels to Amsterdam                               other times some creativity                             country as well. In the other
(unfortunately big) policy                              an expat with all allowances                             may be needed. There                                    cases, offering outplacement
 Advice                                                                                               Our Customers
  The world's largest international                                                                   Alcatel Microelectronics
                                                                                                      Alstom Power
      relocation service center                                                                       BBL International
                                   Our operation is divided into      On the positive side, we have   Brady
 Gemma Maudsley                    sub-teams, each responsible        a global approach to            Bristol-Myers Squibb
 Procter & Gamble                  for a group of countries. For      relocation and can share our
 EMEA                                                                                                 Bull
 Relocation Team,                  example the team responsible       knowledge between the
                                   for Belgium also looks after       different country teams.        Cadbury Schweppes
 UK                                the Netherlands, Spain and         Previously there was a          Colgate Palmolive
                                   Portugal. Our Newcastle            problem with inconsistency      Cordis
      ecently    Procter    &      operation is the world's largest   between different countries.
 R    Gamble centralized its
 relocation activities for
                                   international       relocation
                                   service center - we look after  The regional center was set
                                                                                                      Delhaize Group
                                                                                                      DuPont de Nemours
 Europe, the Middle East and       the interests of 1700 expats in up about a year now. What          ExxonMobil
 Africa (EMEA) as a single         over 47 countries.              difficulties     have       you
 operation based in Newcastle                                      experienced during the
 in the UK. Net Expat spoke to     What are the challenges         transition phase?                  Guidant Europe
 team     member      Gemma        linked to a regional            - The volume of transfers has      Honeywell
 Maudsley.                         structure like this and what    increased          enormously      International Paper
                                   makes it work?                  recently, and we have had to
 Can you explain to us the                                         manage this situation at the       Janssen Pharmaceutica
                                   - The greatest challenge is
 role of the P&G regional          that it's not                                  same time as        Kraft Foods
 team and how it works?            so easy to         Ask your customers          transferring        Merck Sharp & Dohme
 - The Procter & Gamble            provide good          what they want!          c o u n t r y        (Europe), Inc
 EMEA relocation team is           customer                                       responsibilities
                                                                                                      Nestlé European Information
 responsible for relocation        service when                                   and trying to        Technology Operations Center
 and     expatriate      payroll   you     don’t     have     the  improve our work systems.
                                                                   We've also had to maintain         Newell Rubbermaid
 services for the whole of         opportunity of meeting the
 Europe, Middle East and           transferees face-to-face. We    our level of customer service      Nur
 Africa. We are currently          try to overcome this by         in order to avoid any              PerkinElmer
 handling all of Western,          using video-conferencing        noticeable difference between
                                                                   the new and the old structures     Procter & Gamble
 Central and Eastern Europe,       and by keeping a close
 but are still in the process of   relationship     with      the  for our transferees.               Reckitt Benckiser
 taking over the work for the      transferees, using the phone                                       Sonaca
 Middle East and Africa.           as much as possible.            What would be your
                                                                   recommendation          should
                                                                   another company decide to          Solvay
                                                                   set up a regional center?          Saint Gobain Glass France
                                                                   - My advice to other companies
                                                                   establishing a regional center
 or money for the spouse’s familiar: the expat had a               like ours is this: ask your        Tyco-electronics Raychem
 personal development are company car at home, but his             customers what they want! It is    UCB
 probably         indispensable peer in the host country does      vital to understand customer
 alternatives.                   not have one. The hundred-        needs. By ‘customers’, I mean
 The last challenge I want to million-dollar question: do          the expats and their families on   UPS
 touch on may sound trivial for you give him one or not?           the one side and line              Whirlpool
 many people, but has Maybe not, but then you will                 management on the                  ...
 undoubtedly                                     have to pay       other. s
 given lots of Linked to globalization him for that
 gray hairs to is the question of what ‘loss’. Maybe
 many an HR                                      yes, but then
                       you call an expat         you’ll need to
 company                  assignment             carefully
 cars.                                           manage his
 A company car for every peer in the host country.
 expat (and his/her spouse)? The above were only 3 of the
 Probably not… But how to undoubtedly many challenges
 give a car to one and not to in managing expatriation in
 another? I’m sure the today’s environment. Who
 following scenario sounds has more? s

  Women and Management in Southeast Asia
                                     directors, compared to only      of Science agreed with this                                                themselves perceive these
Mary van der Boon                                                                                                                                limitations to their careers.
                                     3% of Dutch and British          assessment. “Thai women are
Managing Director                    companies that have women        satisfied to be in the top ten,
of Global Tmc,
international                        on their boards.                 they don’t need to be at the                                               On the contrary, they have a
management training                  Patience, persistence, and       very     top”,     said       Dr.                                          surprisingly negative view of
& consulting,                        compromise were given as the     Hengrasmee. Women also                                                     the opportunities and career
Hilversum,                           characteristics that had most    make their way through the                                                 ambitions of western women:
the Netherlands
                                     helped influential Asian         glass ceiling without a fight                                              while all Thai interviewees
                                     women.                           by being the “last one                                                     felt Thai women were
     olitical and corporate
P    leadership in Asia is not
just a male preserve (as is
                                     Open ambition, as expressed
                                     by     western
                                     women, made
                                                                      standing” after their male
                                                                                      colleagues are
                                                         Patience, persistence, finished with
                                                                                                                                                 expected by their husbands
                                                                                                                                                 and families to work, and to
                                                                                                                                                 remain in the workforce after
often the case in Europe):           Asian women          and compromise …            intrigue and                                               having children, they did not
several South and Southeast          uncomfortable.      help influential Asian c o n f l i c t .                                                feel the same was true of
Asian nations have woman             To s h i b a                                     Lobbying and                                               North       American       and
leaders, or have had them in         Thailand Vice               women                n e t wo r k i n g                                         European women. Several
the past, and throughout             President                                        are reportedly                                             had encountered women in
Southeast Asia women hold            Kobkarn Wattanvrangkul, a        methods frequently used by                                                 North       America       they
key corporate rank and are           Wellesley graduate, related      senior Thai women to rise in                                               described as “going to
significantly represented in         how surprised she was by her     their organizations.                                                       college in order to find a
the workforce.                       American college roommate’s                                                                                 husband” and who had no
                                     relentless self-promotion and    One characteristic shared by                                               serious intention of pursuing
A UN survey ranking women            by the way the American          all interviewees was their                                                 a lifelong career. Several also
in      management         and       would tell herself daily that    privileged position in society:                                            commented that European
administrative        positions      “one day, I will be President    Merrill Lynch Vice President                                               men did not like their wives
worldwide puts women in              of the United States”.           Piyama Sarasin is the                                                        to work.
Thailand, Singapore and the                                           daughter of a former Thai
Philippines       significantly      The desire to be a national      ambassador to the U.S.,                                                           All of those interviewed
ahead of those in the                leader, or even to have          and herself an American                                                           readily admitted that
Netherlands, France and              personal ambition for herself,   University     Graduate.                                                          affordable household
Germany. Elsewhere in Asia           had never occurred to Ms.        While gender may not                                                                help,       childcare,
significant progress is being        Kobkarn. Dr. Sunantha            have as much impact,                                                                 extended families and
seen: 13% of Japanese                Hengrasmee, Khon Kaen            class is important:                                                                   a     society     that
companies have women                 University’s Associate Dean      women of higher                                                                        encouraged women
                                                                      classes in Asia are                                                                    to work was integral
                                                                      well-educated and                                                                       to their career
Health Insurance                                                      face        better                                                                     success. They
    Welcome to a new sponsor                                          prospects for
                                                                      careers as senior
                                                                                                                                                             contrasted their own
                                                                                                                                                            situation to that of
                          BUPA International is the world's           managers       and                                                                    women in Europe
                          largest expatriate health insurer, with     organization                                                                          and North America
                          over 27 years experience of caring for      owners.                                                                            and considered the
                          the needs of expatriates. Today, BUPA                                                                                         absence of these factors
                          International protects the health care      Asian women don’t                                                                 to be a large obstacle to
                                                                                                                                                                                                   Editeur responsable: Alain Verstandig, Avenue Louise 287/11, B 1050 Brussels

 needs of over a quarter of a million members of 115                  appear to be aware                                                                 western women in
 nationalities in 190 countries. Members have 24 hour access to       of the stereotypes                                                                 business, particularly in
 a multi-lingual helpline, open 365 days a year to give on-the-       held in western                                                                    Europe. s
 spot advice. Direct settlement arrangements with over 4,000          societies about the
                                                                                                                                                              Tel. +31 (0)35 – 6400563,
 participating hospitals worldwide ensure members always have         barriers and limits to                                                                  Fax +31 (0)35 – 6295582,
 access to the highest quality medical care.                          Asian women in                                                                ,
                                                                      business. They do not                                                              

 NET EXPAT specialises in helping spouses/partners of expatriates to find worthwhile and fulfilling work in their new host country.
 Would you like more information?                                                             NET EXPAT
 See also our Web site at      Avenue Louise 287/11        10 Stratton Street, Mayfair        Boulevard Malesherbes 19    Alexandra House, The Sweeptakes,   Zurich Toren - Muzenstraat, 89
                               B 1050 Brussels - Belgium   London, W1J 8LG - United Kingdom   75008 Paris - France        Ballsbridge, Dublin 4 - Ireland    2511 WB The Hague - The Netherlands
                               Tel: +32 (0)2 358 62 28     Tel: +44 (0)20 7544 6827           Tel: +33 (0)1 55 27 39 31   Tel: +353 (0)1 664 1731            Tel: +31 (0)70 42 62 288
 E-mail:     Fax: +32 (0)2 358 62 29     Fax: +44 (0)20 7544 6870           Fax: +33 (0)1 55 27 37 00   Fax: +353 (0)1 664 1809            Fax: +31 (0)70 42 62 111

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